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Reviewed July 19, 2023
Mass Mutual is not a company to deal with if you are looking for long term disability insurance. We are being told the policy is under review. It has been months and you receive no answers. Now the company is asking us to pay a premium. Incompetence at its best.
Reviewed Feb. 23, 2023
I purchased a long term care policy from MassMutual at 2005. It is called SignatureCare. But now, MassMutual notified me that my premium went up 300% from $111.48 per month 12/15/2022 to $334.15 per month 12/15/2024. If this new premium does not work for me, I have to cut my benefits to lower premium. Also, MassMutual could increase the rate in the future. I would like to ask if any other person with the same long term care policy and faced the same hardball from MassMutual. If so, how can we against this financial abuse?
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Reviewed April 16, 2018
This company is great until you submit a claim for disability. They constantly harass you until the point you have to hire a lawyer to deal with them. You spend a third of your monthly disability check on lawyers just so you can get paid. I would strongly recommend to stay away from this company.
Reviewed May 4, 2017
Upon accepting me as a client, the customer service was excellent. During my time as I client, about two years, I experienced one major difficulty with my account and trust. Stocks I requested to be purchased were not purchased. Months went by before I noticed. A friend in my investing circle called to congratulate me as one of our stocks had turned a big profit. I called MassMutual only to hear disappointing news. This resulted in the loss of around 25K for me.
The senior adviser told me that no one would collect on that stock, as it was not supposed make such gains. It was a mistake and would be corrected. He said I was not at any loss at all. I waited. After over a year, I spoke with my friends again. They all collected, and none of them paid anything back. I tried to find out what that senior adviser had to say about the ordeal. I called, kept getting VM. I sent an email. He would not answer my questions regarding the stock. I do not know if he is ill informed, confused or dishonest. Either way, I got my money the heck out of there.
Reviewed April 24, 2017
This company is a joke. They really need to be investigated by somebody anybody. I am tired of their harassment and rude remarks not to mention how the heck they even became my mortgage holder. I was with Bank of America. They have raised my escrow for taxes. That was not in my original agreement. They have sent more than one letter stating my insurance was cancelled and tried to force theirs on me. My policy never lapsed. I just don't understand how these people can get away with jerking people around. So done with them. Am looking to refinance asap. If they don't ruin my credit first for any and all out there stay as far away from these people as possible.
Reviewed Jan. 20, 2017
Great help and lots of options. Willing to let you pay your own bills. They'll pay for you want. Some monthly, weekly, pretty much whatever you need. All in all really great company to work with. Mostly they want to help and they want to be there to assist you so you can do with your recovery and not worried about the money. Go to calling to check and make sure everything is going well. Any question you have just a phone call away and they will fix anything for you. 24 hours a day 7 days a week someone is always available to assist you. Worth every penny for the coverage. Don't know what I would have done without them willing to assist at any given point in any way they can.
Reviewed Jan. 19, 2017
They provide several different options to meet each individuals or families needs. Their programs that are offered were a good fit for my needs. The policy terms provided by this company were very reasonable and fair. The customer service was very friendly and personable. They met all of my needs. I would recommend to anyone.
Reviewed Jan. 13, 2017
They also offer good customer service which is really nice to know someone is there to help try and answer a question or try and explain things to you the best they can. They offer good premiums and what you can afford.
Reviewed Jan. 12, 2017
They had a wide variety of options for people with certain disabilities but lots of limitations and fine print to go along with it. Though, all insurance terms to me are too intricate and have many loopholes that allows the company with too much deniability within the system. They were nice but did not go into exact detail of what we are getting ourselves into when we sign up, so maybe a little apprehension there. The cost is okay but you get what you pay for and sometimes they can even deny you that, so you never know if something might affect it negatively.
Reviewed Jan. 11, 2017
MassMutual's different coverage options and premium price are all affordable. The policy terms are great. They're one hundred percent affordable and they don't ever switch their terms. The people that work over there are really nice and they go out of your way to help you and make sure everything is okay for everyone. I recommend everyone should buy this insurance.
MassMutual Disability Income Insurance author review by Matthew Brodsky
MassMutual has been offering insurance since 1851. It is a mutually funded insurance company, which means that consumers are considered shareholders and are eligible to vote for the Board of Directors and/or receive dividends.
Retirement planning included: Users may be able to replace contributions to their retirement plans with some of the benefits they receive from this company's disability insurance.
Customizable policies: Consumers can choose the features that best meet their needs, such as policy length, inflation riders or supplemental services, and they can change their policies at any time.
Partial disability option: Users can elect to get partial disability coverage so that they can work in a limited capacity following a disability.
Inflation riders available: Users can elect to automatically add additional protection as their salary grows so that they will get more coverage when more is at stake.
Long and short-term insurance available: Users can get the insurance policies that best meet their needs as far as length of coverage.
MassMutual Disability Income Insurance Company Information
- Company Name:
- MassMutual Disability Income Insurance
- Year Founded:
- 1295 State Street
- Postal Code:
- United States
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