MassMutual Disability Income Insurance

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Consumer Reviews and Complaints

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Satisfaction Rating

Upon accepting me as a client, the customer service was excellent. During my time as I client, about two years, I experienced one major difficulty with my account and trust. Stocks I requested to be purchased were not purchased. Months went by before I noticed. A friend in my investing circle called to congratulate me as one of our stocks had turned a big profit. I called MassMutual only to hear disappointing news. This resulted in the loss of around 25K for me.

The senior adviser told me that no one would collect on that stock, as it was not supposed make such gains. It was a mistake and would be corrected. He said I was not at any loss at all. I waited. After over a year, I spoke with my friends again. They all collected, and none of them paid anything back. I tried to find out what that senior adviser had to say about the ordeal. I called, kept getting VM. I sent an email. He would not answer my questions regarding the stock. I do not know if he is ill informed, confused or dishonest. Either way, I got my money the heck out of there.

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This company is a joke. They really need to be investigated by somebody anybody. I am tired of their harassment and rude remarks not to mention how the heck they even became my mortgage holder. I was with Bank of America. They have raised my escrow for taxes. That was not in my original agreement. They have sent more than one letter stating my insurance was cancelled and tried to force theirs on me. My policy never lapsed. I just don't understand how these people can get away with jerking people around. So done with them. Am looking to refinance asap. If they don't ruin my credit first for any and all out there stay as far away from these people as possible.

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Satisfaction Rating

Great help and lots of options. Willing to let you pay your own bills. They'll pay for you want. Some monthly, weekly, pretty much whatever you need. All in all really great company to work with. Mostly they want to help and they want to be there to assist you so you can do with your recovery and not worried about the money. Go to calling to check and make sure everything is going well. Any question you have just a phone call away and they will fix anything for you. 24 hours a day 7 days a week someone is always available to assist you. Worth every penny for the coverage. Don't know what I would have done without them willing to assist at any given point in any way they can.

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They provide several different options to meet each individuals or families needs. Their programs that are offered were a good fit for my needs. The policy terms provided by this company were very reasonable and fair. The customer service was very friendly and personable. They met all of my needs. I would recommend to anyone.

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Satisfaction Rating
They offer great coverage and many different types which is really helpful and great. We need more companies that try and put the customer first. They have good policy terms that are explained in detail so that you can really try and understand what you are getting and that helps take the stress away when making a choice.

They also offer good customer service which is really nice to know someone is there to help try and answer a question or try and explain things to you the best they can. They offer good premiums and what you can afford.

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Satisfaction Rating

They had a wide variety of options for people with certain disabilities but lots of limitations and fine print to go along with it. Though, all insurance terms to me are too intricate and have many loopholes that allows the company with too much deniability within the system. They were nice but did not go into exact detail of what we are getting ourselves into when we sign up, so maybe a little apprehension there. The cost is okay but you get what you pay for and sometimes they can even deny you that, so you never know if something might affect it negatively.

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Satisfaction Rating

MassMutual's different coverage options and premium price are all affordable. The policy terms are great. They're one hundred percent affordable and they don't ever switch their terms. The people that work over there are really nice and they go out of your way to help you and make sure everything is okay for everyone. I recommend everyone should buy this insurance.

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Satisfaction Rating

The company was able to cover all of my health issues without putting too much harm on my wallet. I did not have much hassle either. Generally I have to call companies over and over to get my coverage but not here. Fair policy terms, my deductible did not break my wallet. On top of that they did not pull the stuff that other companies pull where somehow me getting sick is a pre-existing condition. Sometimes my doctor's office would need to contact the company and they dealt with customer service primarily but when I did it was quick and easy. However, I ended up changing companies because of the cost of the premium. The price was somewhat affordable perhaps for others but for me it was quite out of my price range, for now.

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Satisfaction Rating

The coverage options are truly outstanding and efficient. Also, it helps out a whole lot that the coverage is told to you from the beginning of the process so you know what you're getting. The policy terms are truly outstanding and very to the point of being accepted by the persons signing it. It was very professional and the process is simple and clear. Their customer service is truly one of a kind. They are really remarkable by the way they handle all situations. The premium price is the best I have ever seen to this given date. The price never goes up. What you pay is what is given to you at the beginning of the process.

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They have a wide variety of coverages to choose from. I truly enjoy dealing with their customer service. They are extremely friendly, knowledgeable and would help immediately and effectively every time I have an issue. They are extensive and provide lots of information about MassMutual insurance policies among other things. And I am satisfied with the premium price, it is not too high nor is it too low.

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Satisfaction Rating

Their coverage options are great. They have many that will fit your needs and they have friendly assistant that will help you if needed. Their policy terms are good and meet the customers’ needs. Very satisfactory and helpful customer service. I would say their policy is a competitive one. Their customer service ranks right up there in my book. Excellent people and very fast at responding to any issues. It makes a difference when you know they want to help. The premium price is very reasonable and one of the fairest rates around. I think they are worth the price they charge.

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The coverage options were very diverse and for an array of different situations and I really enjoyed how inclusive they are. I would highly recommend this institution as I have found them to be the utmost best in this field. Their policy terms were extremely great and they make them very easy to understand as opposed to other places that make it almost impossible to grasp what their terms are about. These ones are flexible and easy to follow and very helpful. Their customer service is very patient and professional. They help no matter what the situation and make any confusion dissipate almost immediately. They explain things simply and are great at what they do. The premium has great rewards and aspects of it that I use on a regular basis and it makes me feel very happy and lucky to be blessed with such a great plan.

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Satisfaction Rating

MassMutual offers the best coverage options for families and you can rest assured that your information is always safe. They are professional, upfront and honest, and committed to helping each person reach their personalised goals. MassMutual's policy terms are fair and reasonable. They have the best quality of care and customer service support for an acceptable price. The tools they offer are well worth the price. They always have the customer's best interests in mind.

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Satisfaction Rating

They offer ample coverage, options are available depending on your individual needs and wants and financial level. An adviser reviews with you all of the options and you can choose from there by yourself or with his or her guidance. The policy terms offered are expansive. They offer several levels/terms - 10, 20, etc plus they offer term life. Again all of this depends on your individual status and needs. The customer service representatives are always available to answer any questions that you may have. Also important to note that customer service are English speaking. The premium is usual and customary for this type of product. However once you add in the value of the extras, one will see that premiums are quite competitive.

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Satisfaction Rating

The coverage options were great. They have many different coverage plans and you can make payment plans too. My coverage is great and I enjoy it very much. The policy terms were alright. They are very specific and it never changes. They will help you with the terms and they also give you forms which states all your terms and conditions.

The customer service was great. They were very caring, helpful, and kind. They answered all my questions very well and they do everything they can to make your experience better. If you need anything they have a 24 hour line to call. The premium price was alright. You can make payments if you need to or if you are late they will work with you. My premium never goes up and I can afford it. They made it to where it fits my budget and I am glad I got this.

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Satisfaction Rating

They really came through for me when I needed them the most. I would definitely recommend this company to anyone in the market for disability insurance. Policy terms were easy to understand, not complicated and all my questions were answered without hesitation and in depth. There is no room for miscommunication or misconception on the policy terms. Customer service Representatives were always there for me anytime I had a question or a concern. They are very knowledgeable and can help you with any issue that you might have. Policy premiums were significantly lower than other companies offering the same policy. It is a very good deal especially just having peace of mind.

Expert Review

Matthew BrodskyInsurance Contributing Editor

Matthew Brodsky is an established expert on insurance, having written hundreds of articles and other pieces of content on the subject, interviewed countless practitioners, and attended dozens of conferences and events. He served as an editor at industry magazine Risk & Insurance for six years.    More about Matthew→

MassMutual has been offering insurance since 1851. It is a mutually funded insurance company, which means that consumers are considered shareholders and are eligible to vote for the Board of Directors and/or receive dividends.

  • Retirement planning included: Users may be able to replace contributions to their retirement plans with some of the benefits they receive from this company's disability insurance.
  • Customizable policies: Consumers can choose the features that best meet their needs, such as policy length, inflation riders or supplemental services, and they can change their policies at any time.
  • Partial disability option: Users can elect to get partial disability coverage so that they can work in a limited capacity following a disability.
  • Inflation riders available: Users can elect to automatically add additional protection as their salary grows so that they will get more coverage when more is at stake.
  • Long and short-term insurance available: Users can get the insurance policies that best meet their needs as far as length of coverage.
  • Best for People recovering from surgery, people who have been injured and people with a chronic condition.

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MassMutual Disability Income Insurance Company Profile

Company Name:
MassMutual Disability Income Insurance
Year Founded:
1851
Address:
1295 State Street
City:
Springfield
State/Province:
MA
Postal Code:
01111
Country:
United States
Website:
https://www.massmutual.com/