Cigna Tel-Drug Insurance Reviews

After Cigna calls to reconfirm and already filled order, and to verify the cost, AGAIN. This being the 6th call, for only this one prescription, but MANY many calls in regards to the same repeated issues over and over again with Cigna. "Yes, we have your order ready, yes we have your credit card on file, yes we have your shipping address - but we thought we would call and annoy you to go over bogus information that we lost and do the WHOLE process all over again, cause hey that's what we do here at Cigna... lose your personal information and take up your valuable time." They waste your time, send wrong presciptions give you wrong information all the time.

Delay, delay, delay. The first time I dealt with them, their delay caused a delay in a medication I take daily. That delay caused serious withdrawals. The second time I had a new medication to try, the delay took over a month and a half. Every refill was another nightmare. Now, the saga continues. Yet another new drug, and yet more delays. I used to use Caremark Specialty Pharmacy and never had the issues I've had with Cigna Specialty Pharmacy. I can't get better if I can't try these new meds in a timely manner. I wish they would review their process better. If you don't stay on top of them and call, call, call, you'll wait forever!

On 2/8/2015 Cigna Pharmacy confirmed receipt of my order ** showing I ordered 2 prescriptions on CIGNA Home Pharmacy website and in following up the order found they had shipped one correct prescription and one incorrect prescription. Their website enabled me to order and they decided to send a different medication. After several calls they admitted their website was wrong and they were going to change my profile. Unfortunately I will be receiving $110 worth of Anoro Ellipta rather than the order I placed for Spiriva which their website shows a valid Rx expiration date of June 2015 and they tell me by phone the Rx is inactive. They also refused my return of the Anoro Ellipta that I did not order. Even though their website shows a valid/legal prescription for Spiriva (expires 6/2015 with 2 refills) they insisted on submitting a NEW prescription from my Dr.

Something should be done about their prescription home delivery plan. It must be somehow illegal. I am paying for this service and yet when I try to get a refill I have to pay for at least two months of meds before they get it right!!!!! And they will not reimbursement me. I shouldn't have to fight for my meds. It is suppose to be part of the program. It seems like a scam...but I'm not sure what to do about it. Anyone have any ideas?

I went to refill my blood pressure meds with Walgreens and was denied insurance coverage of same through Cigna as I was being forced to use their mail order pharmacy or pay full price at local pharmacy. When asked if they could have meds delivered on that day as my pill supply was depleted, they said "no." I then asked what the cost for my meds would be and they replied $170 some odd dollars for a 3-month supply. I advised that I pay less at the pharmacy about $75 for the same 90-day supply and they said it was an order issued by Miami Dade County Public Schools, my self-insured employer. I have yet to have a good experience with this health management company.

Cigna calls with refill reminders but won't leave a msg on answering machine. Calls home # when I've changed contact # to cell. No one knows why call was made when I call back. Computers are down for 12 hrs every Saturday night. Got all the way through the online ordering process only to get msg at end that request failed. No reason why provided. No warning on website or ph that orders can't be placed during those 12 hrs every week. Couldn't place order by ph during that either. Called the next day and computers down again. Order shipped on January 5th. It's January 15th & I'm still waiting for my meds. Now out of some of them. Waste of time, very inefficient & very frustrating company to work with.

Being a Cigna employee and customer I must confess that it's apparent that they are more concerned with money than their customers. The mail order pharmacy is scary. The way they handle the meds would make anyone sick! They hire for as cheaply as they can get, no one is properly trained, no experience at all. And the problems with customer orders being messed up is such an issue they have a team that does nothing but fix orders filled wrong, wrong meds, missing meds, etc. The actual meds are second rate, often you're not getting what you are supposed to be getting. They get their meds manufactured in third world countries! If you get your meds from them, CHECK VERY CAREFULLY WHAT YOU GET BEFORE YOU TAKE IT! You would be safer to spend the money and go elsewhere. Remember, you get what you pay for.

I would not use this Rx plan, was told last year in Oct 2013 that the home delivery pharmacy would deliver all my meds to me, only to find out it was a lie...so I tried again this year. Was told no problem for me to get meds through mail... Well it was a lie again, they offer no explanation. I have been with same doc for seventeen years, also the new plan that was sent to me had a book of pharmacists to fill Rx. Funny thing is they all refuse to fill meds, what happened? They also lied and said to wait till Jan of 2015 then take my meds to any of them listed in the book they sent me...another lie. Have talked to all of them listed in the book - Rx OK and they all say they will not fill now nor ever. Pharmacy says DEA is the cause so I called DEA, they say no problem as long as the Rx are legit they should fill, then they say if the pharmacy does not like the way you look they do not have to fill your meds.

They have been awesome to deal with. They get my son's anti seizure medication here super fast.

Cigna is by far the most ineffective and inefficient insurance company I have dealt within 40 years. Their mail order and teledrug system is hopelessly broken resulting in both me and my son being off our medication for over 3 weeks. I have cooperated with everything they have asked for, spent hours on the phone (most of it on hold) and we still do not have our medications.

Cigna Home Delivery is a nightmare. They force people to use this service (the alternative is to pay TEN TIMES as much at a real pharmacy, because they provide zero coverage for that) for medications that are most critical to their well being, and then provide rotten service. I wish every state would pass a law like New York did in 2011, making it illegal for health insurance companies to force people to use mail order, and forcing health insurance companies to offer the exact same price if consumers choose to use a regular pharmacy rather than the mail order pharmacy.

I had ordered the regular Metformin medication refill on 7/7/14. Since we had moved to a different city, I requested them to make a note of the change in address at least 3 times since I ordered the drugs through phone and not through online. However, they did ship it to my old address just like I feared. Now I have already ran out of my supplies and when I asked them how soon they could ship it to the new address, they wouldn't assure me an express delivery let alone accepting the fault was at their end.

Every time I have to mail in a new prescription, it's the same story. Wait, wait, and wait. It is so stressful to have to mail it in and wonder when it's going to arrive. Calling in to find out the status is only slightly less frustrating that having to go online. Why does it take so long? And why can't they give you a specific date of arrival? This service only helps them, not the consumer. It is much more convenient for me to just get my prescriptions at Target!

I called on 7/7 needing a new prescription for medication that I have taken for years. They were to contact the doctor to fill them. I explained that I was going out of town and need the medication by 7/21. I authorized an express payment charge to be sure I would get them in time. On 7/11 I received a phone message that they had not heard back from the doctor or me (why me??) and they would hold the order for 5 days. If they did not hear by then, the order would be cancelled. I called and was told they faxed the request only to find out that they were faxing to some number 20 miles away. I asked that if they got the order today, would I have the meds by the 21st. They couldn't guarantee that. I told them to cancel the order and I would have it sent to a local pharmacy.

On 6/11/2014, my doctor called in two (2) prescriptions. One was a pill and one was a nasal spray. I did not receive either. After calling on 6/23/14, I was told that they had FAXED the doctor twice and had gotten no reply. This was not verified by my doctor. I did not receive notification or an automated call to alert me there was a concern about the order. When speaking with the "person", he asked me if the dosage was correct since it seemed like a higher dosage than usual. I responded that I was not a doctor and he should follow up with the doctor. After being without the medication for more than one week, I had the doctor call the prescription to my regular pharmacy. Cigna home delivery said they would contact the doctor. I have not heard anything since. I did not receive EITHER prescription and there was no notification of a problem or delay.

Terrible. CHD has dropped the ball multiple times. After not mailing my most recent Rx a month after the order was approved, I finally called, was put on hold for 20 minutes, then told that they would mail it. I inquired as to the reason for the delay and could not get an answer. Representatives are inexperienced and often rude.

I mailed a prescription on 5/8/14 to be filled. I called on 5/16/14 to order refills and to check on the status of the new prescription. I was told that the new prescription was delayed because they needed to contact the doctor to get clarification on the dosage, but that it was now being processed. (The dosage was perfectly clear on the actual prescription and on the form that was filled out by me, as I kept a copy. ) On 5/25 or 5/26, I called once again to check on the status since I only had enough for a few more days.

I received a delivery from Cigna Home Delivery Pharmacy containing two prescriptions that I did not order and don't need. I called them immediately and spoke with a representative who tried to figure out why they were sent. My credit card on file with Cigna was charged $52.69. After being put on hold for a while, she came back and suggested I speak with a supervisor. The supervisor's name is Kim ** and she proceeded to tell me that the prescriptions were ordered by my doctor. The last time I saw my doctor was six weeks prior to receiving these drugs and we discussed the prescription I needed to renew, these two were not on the list. In fact there was only one that needed to be refilled and it took Cigna five weeks and approximately ten phone calls before I received it. During all of these conversations with Cigna representatives there was no mention of any other prescriptions.

Dealing with CIGNA Home Delivery Pharmacy (Cigna Tel-Drug) requires patience. I have used them over ten years and have had various problems. They have lost my prescriptions that I've mailed in even though I have kept a copy, refused to refill prescriptions when it says on the bottle the date of "refill after", and they have lost the checks or did not use the credit card that is on file, so they billed me. Different employees will tell different stories on how they pro-rate days when it comes to various medications.

My Rx for daily Migraine meds was received by them 3/18/14. 3/25/14, I contact them to see the status since it stated on their site they were waiting for info from me. So I contacted customer support and ask them what they were waiting for and they told me they were waiting to see if I still live at the same address. I asked them when they planned on calling me. They said there was a notation to call but they guess nobody had called me, so I said well when did they plan on calling because I was out of my medication I need it.

My employer provides this company as an option for prescriptions. Last year I was prescribed a generic drug. My local pharmacy quoted $30 for 90 days. I called Cigna Tel-Drug at the time and they quoted $20. So I filled the first 90 days through Cigna. As I understood the transaction, as this is a generic, they were selling me this drug direct at $20 - no insurance involved. I refilled it once through Cigna - no issue.. I placed another refill order this month. I signed on to their site to see the status of my order and saw that I was charged $65 and change.

I've lost a good relationship with two doctors and am concerned about my newest. Repeated calls about problems always met with denials on Cigna's part (as pointed out, three different doctor's offices have had the same experiences so it is HIGHLY unlikely they are the problem)... The horrible process to reach a live voice... Misinformation when reaching a Cigna representative; the most recent "I had to have my health care provider call in my refills." On three other occasions denials that they received my doctor's requests... Pitiful!!! Try to find someone to speak to about their incompetence... Good luck. Under-trained in everything but mistruths and arrogance!!! Avoid at all costs!!!

My employer recently changed our insurance coverage to keep our premiums down, so we are now required to get our medications through Cigna Home Delivery Pharmacy. After using them for 6+ months now, I can hardly believe I ever wasted my time going to the local pharmacy every month! Our first order was placed, shipped and IN MY MAILBOX in 4 days! I'm in awe with some of the comments I've seen stating that Cigna is incompetent. I would swear we were using different pharmacies! I LOVE CIGNA HOME DELIVERY PHARMACY and won't switch even if my employer says we can go back to our local pharmacies for our regular medications!

We have been required to use this pharmacy for the past 4.5 years and they are totally incompetent. In the past, they have cancelled my prescriptions, sent them to my mother-in-law's home in another state, and continuously forget my credit card information. This time, my doctor sent in a new script electronically and for an entire week they have been "processing" the request. Their excuse? The doctor didn't include a signature. First of all, it's electronic. Second, why not pick up a phone and call me? They've done this before!! Each time I say, "Call me and not the doctor." The doctor's voice mail is clear that they will not respond to calls from the pharmacy but only from their patients (HIPPA, I'm sure). Now I've been without my diabetes medication for several days and who knows when they will send it? I am so fed-up with this company. Any money they might save is wasted on the incompetence of the employees or more likely the administration.

LONG turnaround times for refills and many hoops to jump through. Many gaps in my child's epilepsy medication and last minute scrambling to keep her from dropping below therapeutic level. Mail order is forced and my daughter was for some reason denied automatic refills. Last night she had to leave work feeling faint, take a cab to the pharmacy for a 3 day supply of her meds which had to be approved by overwrite. 3 pills for 45 dollars because Cigna wouldn't pay because they require mail order (black mail order??). They never get her meds to her in a reasonable time frame. They say 2 weeks is a reasonable turnaround time. Well, at least she didn't end up in the ER again. This is constant.

During a visit with my transplant doctor, we renewed prescriptions online, using the Medical office software to deliver them to Cigna Tel-Drug. I had trouble the last time they were up for renewal but my doctor assured me it was how Cigna wanted it. For some reason, three of the six meds were not able to be processed that day through their (Cigna) system so I took paper scripts and mailed them in the old way. Two weeks later, I got 2 of the mail-ins but not the rest of the online orders. I called Cigna Tel-Drug and they said they had been trying to contact my provider to no avail, and that they were going to be contacting me.

Shame on you Cigna. Promised full refund and now you're weaseling your way out of it. You were nice enough to call me to check when you saw my normal medicine, always generic brand, was changed to the brand name and of course not covered (requiring a $485 payment). I was thrilled to get the call and confirmed generic was fine, only to get the $485 removed from my account automatically anyway. Subsequent calls confirmed you made a mistake and you promised a refund. Now all of a sudden, no record of such calls. How convenient and terribly dishonest! Stay away from this pharmacy!

Stay away! After placing an order, it was forgotten. After two weeks and calls, a part of the order was sent. The 12 ** cost at $212.86! Not only is this outrageous, but is a scandalous ripoff. Apparently, the cost from the manufacturer is over $550! Are you kidding? I can get the exact same medication in Canada/Tijuana for a tenth of this cost. I cancelled my account and will never deal with these thieves again. Buyer beware!

Multiple past refills for Xalaten (brand name) eye drops, after a bad reaction to generic with three separate new vials. Most recent refill was delayed shipping and phone call revealed they were shipping the generic. Explained the situation and they said they would contact my physician. A week and a half later, I heard nothing. I called back, and they told me they had not received an order from the physician for the brand name - they did not have a record of making the request. I advised I was a physician and would give them the order myself. Associate connected me to their voice mail order line and left prescription for brand name. Associate asked me to call back in 48 hours to confirm the shipping as I was now without the medication for over a week.

It's true that their pharmacy is very slow. It's also true that even when you mail in a new prescription, they will contact your doctor to make sure he/she wrote it. I have no problems or complaints with that. I have found, however, that we often have to pay out of pocket on anywhere from 2 weeks to a month's worth of medication while waiting on them to arrive, even when ordering a month ahead of time. It's kind of a catch-22 because they can't refill too early, but if you wait until you have a week's worth of medication left, you may be out of pills for a long time before your prescription arrives.

Twice Cigna Online Pharmacy has toyed with my health. The first time happened early Summer 2012. When I received my heart medicine from Cigna Online Pharmacy the pill was definitely different in appearance than what I had been taking for years. I called Cigna and they assured me it was chemically the exact same pill, just a different manufacturer. I took the pill and experienced extremely low blood pressure (50/30) and ended up at my heart doctor twice trying to get my blood pressure regulated back to normal levels. I contacted Cigna and asked if they could get the pill I had been taking and they never responded. They did refund me the cost of the medicine (when I asked them to) but it didn't even come close to compensating me for the two trips to my heart doctor and time it took to get my health back to normal for me.

Cigna will not let me use the local pharmacy, yet when I send in my prescription, they take so much time to send it that my prescription lapses. This is a maintenance medication. It is not supposed to lapse. When I called them, I sat on hold for about 15 minutes. When I was put through, the line went dead while I was speaking. I called back and went right back into hold. The thing that devastates me is that these people are controlling my well-being. Losers like this are controlling what medication I get to take.

Last year, I was paying $8 for a prescription. This year, I ordered and didn't ask for the price and I paid $24. I called Walmart and their price was $10 for the 90-day supply. Cigna Pharmacy won't let me return the drug. As it turns out, I have to pay full retail price unless I have met the deductible. Walmart's full retail is $10 and Cigna is $24? When I ordered, they did not tell me the price. My mistake to not ask. Cigna does not tell you the price intentionally unless you ask. Beware. This is unethical to not give the customer the price until the product is shipped and billed.

Twice Cigna-Tel Drug dissatisfied me. Early in April, I had discount cards so I was only setting them up and told the service agent I would call back on Friday with the Rx I would need. Well, she went ahead and placed an order on 3 Rx and charged my account $181.83. I was not going to get all my med at once because I still have some. I was only going to get one Rx, another time is just now. I called Cigna wondering why I haven’t received a different med which I ordered on June 17.

I am a 4th grade teacher in Homestead, FL. The health care program for Dade County Teachers is a complete joke, and the amount of money we have to pay for it is almost laughable since we have had no raise in 5 years. The new contract states that we "have to get our monthly medicines from the Cigna Pharmacy" or we will have to pay for it ourselves. Did you know that the Cigna Pharmacy is located in Pennsylvania? This means that we are not helping out the economy in South Florida by going to a local pharmacy.

I paid for overnight shipping, but 2 days later, I got no prescription. I called Cigna Tel-Drug, and the service rep told me the overnight shipping charge, $17.95, does not include "processing time", which could take up to 2 weeks. When I asked why this isn't clearly stated on the order form, she said she wasn't "the internet guru" and could only tell me for future reference that this was the case. It's clearly a case of false information/advertising, and it needs to be changed. Overnight shipping means overnight shipping, and I should have my meds in 1 day.

I ordered medication in February 2012. I ordered two-day shipping. Two weeks later, still no medicine. My credit card had expired and they failed to contact me to let me know. I tried to get my prescriptions again. This time, I ordered overnight. Two days later, I received one of the three medications. I was told it was too early to order the other two because I had ordered them in February, the medications that I never received in February.

My doctor ordered a refill of my cholesterol medication, but Tel-Drug didn't fill it. I called repeatedly, but they kept telling me that the doctor hasn't authorized the prescription (though the doctor originally submitted the prescription). My doctor's office tells me they've submitted the authorization four times and there's nothing else they can do. I am off the cholesterol medication (and I pay for health care coverage out of every paycheck). I don't what else to do to make them fill that prescription.

I have never received the same information twice. They owe me a significant refund and I get a different version of events with every call. I have no money and right now they are telling me they returned $48 on the 1st of Oct for 2 overdrafts they caused. Today is the 6th, there's no money, and nothing pending.

I have Cigna prescription insurance and it was suggested I use Cigna Pharmacy to get the Cardizem 120. The first time the Cigna Pharmacy person was pleasant and I received the first prescription in a timely manner. The second time I used Cigna Home Delivery Pharmacy was a disaster. The order did not arrive. Repeated calls to the 800.835.3784 requesting order status resulted in being told, on back order, then being mailed, then they did not know where it was and guessed it must be on the 'floor being processed, etc.

After being seen by my endocrinologist, I was prescribed insulin called Levemir. Then I told the attendant of the clinic that Cigna Tel-Drug takes at least 10 to 15 days to ship a new prescription and since my glucose was 580 to 600, I needed to get a 30 days supply on CVS while waiting for the 90 days supply to be shipped by Cigna Tel-Drug. ICVS told me that my Insurance Company, Cigna, did not cover Levemir and the cost was above $200.00 for a 30 days supply. Then, I went back to my doctor and he asked me to go to South Baptist Hospital where I could get some free samples to start using it immediately and he gave me another prescription, Lantus.

On 11/1/2010, I mailed in a re-fill to Cigna Tell Drug. Their site shows that the re-fill request was received on 11/3/2010. I received a recording stating that my re-fill was being processed and will be shipped in the next 1 to 2 business dates. I had 3 medications. One specifically was insulin. Unknown to me, the price of the insulin went up and the total of the 3 prescriptions was over a certain dollar amount. My items were shipped on 11/8/2010. No one from Cigna informed me that the package needed a signature for delivery, as I have never had to sign for the deliver. UPS attempted to deliver to my home address at 5:13 on 11/9/2010. I don’t get home from work until after 6 pm. I saw the UPS notice and signed the back asking UPS to leave it on my front porch.

In February 2010, in response to marketing letters CIGNA mailed to all Cisco employees covered by their health insurance, I called their Tel-Drug service to inquire about the benefits. The very nice woman in the South Dakota contact center told me that cost savings was a key benefit. She told me that I could get three refills of my two prescription drugs for the price of two. Since a single refill of both cost me $40, that would mean I could get $120 worth of my prescriptions for $80--a $40 savings. So, I agreed.

I initially received a marketing call from Tel-Drug, from a very nice individual who convinced me how fabulous using this program would be. I finally agreed to give it a try, not minding that I would save some money. (I've always been cautious of any mail order program.) Since the first order actually seemed pretty easy, and came fairly quickly, I attempted to refill. Everything fell apart. I gave them 3 1/2 weeks to fill my order, which came late and I missed taking my (very important) medication for 4 days. Not only did they wait until the last minute to send it, but it was a holiday weekend and took over a week to get to me.

Every time I go to refill a script, there is some kind of issue. This time, I called it in 3 weeks ago and they didn't have the medicine I needed. Did they call me to tell me? No, I had to call them. This is not the first time something like this has happened but it will be the last since we are now going to use our TRICARE insurance, all because of the prescription services we have received from Cigna over the last year.

They have changed the reorder page and now require customer to enter all Rx numbers; previously, they presented customer with list of Rxs for check "yes" or "no" refill. Anyone with vision problems now must alternate between removing glasses to read the tiny labels and putting them back on to use the computer. If one has 25 or 30 Rxs as I do, this is an interminable process. The alternative is snail-mail and hand-writing a form. Why change the previous way when it worked? The customer service person I reached after working my way through the menu tree really didn't give a hoot, addressed me by my first name, and advised me to "have a nice day". At least, she spoke American English!

Through my health plan at work my wife and I were receiving prescription medication fro, a company called Cigna Tel Drug. This is a mail order prescription service which provides medications for a period of 90 days and medications are delivered to my home through the mail. To purchase prescriptions I provide Cigna Tel Drug with a credit card number to be used as my co-pay for the medications.