Cigna Tel-Drug Insurance Reviews

I have had 3 prior back surgeries and on the last one during therapy blew out my SI joint. All I have gotten is denial after denial only for it to take 3 weeks for them to have a peer to peer and then get approved. Their delays are now about to cost me my 20 year career with my company as they have been patient but can no longer wait for Cigna's blatant disregard for not only me suffering in pain but to have a life again and work. They expect a person in scale of 8 to 9 pain weekly and 6 to 7 daily to not take pain meds and at the same time I seek out a non opiod pain treatment that actually started to work with injections and the 1st was reported as very successful 90 percent relief.

I've been on the same maintenance medication for years. No changes. I need my ** injection every two weeks, or I can't get out of bed. Nothing's changed. I see my doctor once a year, for a year's supply of refills. Easy, right? Not so fast. EVERY SINGLE TIME I call Cigna for a refill, every month, there's an issue. After 45 min on the phone, they AGAIN need Dr. authorization (even though they needed it last month, and is apparently valid for a year). They need a new refill (but I have a year's worth!). I feel terribly for my doctor's office, who has to deal with me and Cigna calling each month (if they do even call). I don't know what the issue is, but I've been late on my medication every month for the 6 months since my company changed over from Aetna (who I never had ONE issue with). And, I could order online from them, without having to call to confirm shipping and get the runaround. These people are keeping me sick and in excruciating pain.

Every time I've contacted Cigna home delivery for assistance it has resulted in over 45 minutes of a phone call each time. For what, I don't know. They always say, "Still checking, still checking." And after 15-20 minutes of this I get asked if I could be placed on hold while they check...again. A week later the myCigna account had not been updated with the pharmacy order so I painfully call back again to see if the order actually got placed. Mind you, I had to go through 4 X 5 minutes of calls to get the right order placed the last time I called. Completely useless service. I will never use them again. And how cheap is Cigna...in few years past we were contracted and could use Carepoint pharmacy; they were always excellent. Quick, timely, could get the answers needed and orders done. Now, Cigna is no longer in contract with Carepoint and their only mail option is Cigna Home Delivery service. What a complete sham. Never use Cigna Home Delivery.

First of all, when you call you are on hold for over 10 minutes. Then when you do get a rep, they must be from India or some other Country other than the United States, so of course, you can't understand a word they say. AND not only that, you get cut off halfway through the whole process and have to start all over again! I must have called 10 times and had this scenario happen over again. A few times, I even kept getting the phone menu over and over again!! HA!

My wife has CIGNA insurance through her school district. We trusted that the pharmacy was correctly filling her chemo meds. They were shorting her pills and we didn’t realize it until after several doses. They forced us to order from Cigna specialty pharmacy. Once I figured out the error they said, "Whoops sorry." I guess people make mistakes doing this with chemo meds is apprehensible. They should not be allowed to conduct business of filling prescriptions for people. They were so callous when I pointed out their errors. Absolutely shameful.

I have to endure a fifteen to twenty minute phone call EVERY month to certify that yes, I am still me. Yes, I am still sick. Yes, I still need my medications. This is the worst possible outcome of letting the insurance companies own a pharmacy and then DEMAND that you fill the prescriptions through them. The priority here is on making it as hard as they possibly can to get your medications so they can save money for Cigna insurance. Sadly, there is no other alternative because the government is in the pocket of the insurance companies and the sick people are the least important aspect of this entire equation.

Cigna pharmacy sent my medication in a reasonable time but I could not get it because the address was "incorrect, incomplete or illegible". When calling to fix the problem, I was told I would have to wait until they received the medication back, repackage it, and resend. It's the weekend and this could take days/weeks. Not a reasonable response to get medication. I had to switch from my local pharmacy for coverage, but I can't get my meds. I can wait until Monday, go to my pharmacy and have them call to transfer my prescription as a one time without charge (or so they say). This should be their problem to fix and address as they addressed the package incorrectly.

CIGNA mail order pharmacy is holding my ** hostage. They've received payment, prior authorization AND followed up with me that I want the medication. And 3 weeks later still no inhaler. I called on 8/31/17, explained I need my inhaler and I want to speak to a supervisor, during the transfer - I was hung up on.

On May 24th my psychiatrist sent two prescriptions to the mail order system that Cigna offers. I followed up shorty after with Cigna to make sure they received the order and to make sure that they had my new address. The lady on the phone also took my credit card info and stated she would get the process ordered and my prescriptions would arrive in 10 days. 10 days passed and I called Cigna to see the status because I am going to be running out of my prescriptions shortly. The lady stated that they did not know if I had any allergies so they did not have them processed. I explained to her that I have no allergies. She said she would get the order processed and expedited.

I ordered a prescription for my wife; the prescription is for a Generic brand of a brand name. Cigna Home Pharmacy mailed us another Generic brand without notifying us. We called and they said, "This is the generic brand of the generic brand." My wife used it for a week before she started getting hot flash and other symptoms. I called CIGNA home pharmacy and told them please send the generic brand that doctor prescribed. They said I have to get a new prescription stating that my wife is sensitive and needs the exact medication. I told them, "If doctor wanted another medication, he would write another medication, and if you want to change the medication, you should have cleared it with my doctor." So they changed the medication and I have to go back to doctor to get a new prescription. I used to go to Rite Aid and get exact medication; I will go back to Rite Aid and will not return to Cigna Pharmacy; such a waste of time.

Cigna is nothing but trouble. From incompetent customer service, billing, to the Pharmacy which is a total rip-off. I have been billed a fortune for drug quantities I did not order, delays in processing, and the latest today. Cigna forgot to submit the insurance claim, did so belatedly, and was denied. Now they are trying to bill be thousands of dollars for drugs that should have been covered except for their mistake.

I received two separate prescriptions ordered by two different specialists in two separate shipments. I did not receive a paid receipt even though the orders were paid. Called CIGNA Tel Drug 3 times that I needed a separate receipt for each item. They refuse.

I was taking some BP medicine for the last 10+ years. I used to buy my medicines online (we had Aetna before) from the insurance company. Sine the beginning of year 2016 we switched to Cigna. So I started ordering the same medications from Cigna Online pharmacy. The medications are same, dosage is same. Cigna sends the 90 day supply (which is couple of $ cheap from the retail pharmacy). After start taking these Cigna medications my BP shoot up to a dangerous level (which was normal before) I had to go to the doctor who gave me some remedial medicine to lower it immediately.

We are very unhappy with Cigna pharmacy home delivery. We have had Cigna insurance for over 20 years. The home delivery has been a nightmare to use since we were forced to begin using it in 2016, which was the result of a terrible negotiation that the City of Phoenix agreed to. Our doctor wrote a new script, they refused to fill it and said it was not time to fill it although the doctor wrote a new script and sent it electronically. We spent several hours on the phone trying to explain to them that we need the medicine and that the doctor has approved it. How can they supersede the doctor and his professional medical diagnoses?

In January I changed my Medicare Supplement Prescription plan to Cigna. I assumed INCORRECTLY that using Cigna Home Delivery Pharmacy would be the cheapest since they are both the same company. WRONG!! In April I tried to refill a Rx and between Cigna Home Delivery Pharmacy and Medicare, I could only get part of my Rx and would have to wait for the remainder until July. In the meantime, I was able to get a script from my doctor and filled 9 tablets WITHOUT INSURANCE for $13.63! On Tuesday I called to check up on this Rx.

I went through hell for three weeks trying to sort out an issue for a monthly maintenance drug. I spoke with so many supervisors I stopped writing down names. Overrides, waiver forms, just everything to make your life more difficult and complicated. Still not resolved. Part of this is the fault of our doctor as well for not faxing them the form etc. but they are just terrible to deal with. It took me going through three supervisors before I found out that I could use a drug waiver form, filled out by the doctor so I can get the medication at a pharmacy and not have to mail it in. Shouldn't others have known this and been able to inform me of this? Terrible.

Bad experience. Not only do they not carry the medication I needed, but I was never called and notified that they couldn't fill the medication without a different prescription with the dosage they carried. I spoke a couple times with different representatives inquiring why I had not received the medication. It was going on a couple weeks (thank goodness I had extra supply). Per the reps, was told the medication was "on backorder" and it would be filled when it came in (an untrue statement). Kept waiting. Still nothing.

I have been disenrolled from Health Spring program for discounted prescriptions. They said I did not make a payment of $46.30. I mailed my monthly payment on 3/25/2016. The checks passed thru my bank on 3/29/2016. They claim that they did not receive or cash my check. I had a similar problem with them in 2015. They said I owed $96.20 in January 2016 for the 2015 payments. I owed them nothing which they finally agreed with except $10. I don't know what this was for, but I was tired of fighting them so I paid the $10. I now have to pay $1000s of dollars in prescriptions.

I have psoriatic arthritis and I am currently taking Cosentyx, with methotrexate to control symptoms. The biggest problems comes from the specialty pharmacy getting the medications to me. I have to call in each month to get meds sent out and then if something goes wrong, I don't receive the meds on time. Cigna will not pay for the medication unless they ship them but I have to get totally upset each month in order to get the meds. I have talked to the complaint department. (LOL) They assured me it was just a glitch and would not happen again but as you can see something else has gone wrong. Now they are claiming that the Doctor's authorization is expired as of 4/05/16.

This company is the worst company ever. I have taken ** for several years due difficulty sleeping through the night. I had to change companies for prescriptions 1/1/2016. I have had nothing but one problem after the other with this company authorizing prescriptions. I am in the process of an appeal because they're denying coverage on this drug, because I'm 65. I am prescribed one 10 mg tablet a day. I take HALF a tablet a night and have had 0 side effects. I cut the tablets with a pill cutter. REALLY?

So my employer, a large city government, made its employees switch to Cigna Home Delivery for what is considered a maintenance medication. My wife tried for the first time to get the medication she had been taking for the last five years. Her doctor writes the prescription for the name brand medicine due to generic not working. For the last five years she was able to get the prescription for $20.00 a month with coupons from the manufacturer. Cigna Home Delivery stated they will not honor the coupons and would charge us $1000 for the script.

I ordered the medication five weeks ago and called numerous times to straighten out the record snafu with little success. There were two network outages during two calls that resulted in blackout system wide where no record can be pulled. Shipping requests were made numerous times and repeatedly lost. Each time I called, the representative told me that the order was not shipped because there was no record of the request made previously. Go somewhere else if you do not want medication interruption.

This is my first year with a Medicare Supplemental Insurance and the Medicare Advisor I utilized suggested Plan N and Cigna has the best premiums for my needs. That is the only good thing I can say about my year with Cigna. I paid in $1300 in premiums and they paid out $0.00 in claims, even after my Medicare deductible was met in August 2015. In fact, the 3 claims that were filed after August 2015 were "rejected" and cannot even be viewed on the Cigna website. In preparing for the 2016 enrollment for Medicare, I tried to access the Cigna website to determine my total premiums vs. the total claim payments made by Cigna. You cannot access this information on their website.

The pharmacy service with Cigna insurance forces you to have 90 day prescriptions written and delivered to your home regardless of whether your physician writes 90 day prescriptions or not. And, you lose your pharmacy and service that you have trusted for years. My wife has a physician that refuses to comply with the 90 day prescription system and we are about to pick up a prescription costing $113.00 when it would be free if her physician wrote 90 day prescriptions only because we have met our very high deductibles and coinsurance. It appears to me that physicians are in with the insurance companies.

Both myself and my wife now use Cigna Home Delivery as our pharmacy with myself just switching from a well known local grocery chain that we have used for nearly 15 yrs. However when I recently ordered my "1st" class 2/3 substances, (for chronic and severe pain and anxiety related conditions) my 3-month supply of what should have been filled as written for 360 30-mg. ** tablets, I discovered came up with exactly 53 tablets of this specific "1st" prescription with The Cigna Home Delivery, came up short that amount. I disputed my findings and the incident with many individuals at the corporate office. I kept getting the runaround initially until the mounting complaints I filed and submitted were finally taken seriously.

Refilled my RX of premarin. Insurance denied it. Called Cigna & Rep said they need the reason why I take it from my Dr. "Why now" I asked. "FDA required." So, CIGNA & FDA want to know why? I'll show you why cause here comes the menopausal screaming banshee!!!

Cigna home delivery sent me $465 worth of medications I never ordered. They charged my credit card which they had on file. I immediately called them the day I received the shipment. I asked if I could mail it back to them but they refused. They said the doctor sent them the prescription so they assumed I needed it. I am now stuck with this charge for prescriptions I never ordered.

On April 9th, 2015 my physician order Gabapentin Cap 100-mg when it should have been BRAND name Neurontin. Gabapentin was ACCIDENTALLY tossed out on April 16th, 2015. To date I have been TRYING to get this straightened out as the mail order wants the generic back in order to send me the correct prescription - NEURONTIN!!! They don't seem to understand that I don't have the Gabapentin as it was thrown out by accident. Nowhere in ALL their freaking brochures does it state that the mail order department wants back the wrong medication in order for you to obtain the new one. I am SO FRUSTRATED RIGHT NOW THAT IT AIN’T FUNNY. I am on Neurontin monthly with Walgreens though now I am NOT allowed ANYTHING until 6.22.2015. I am tired of this as I need my NEURONTIN.

Having to choose a company for my medicine is a nightmare alone. The drugstores they recommend is another! I went with CVS first, they chastised me for parking on their freshly painted parking lot... I did not return! Tried to transfer my scripts to Walgreens and they said I had to do it myself on the computer. So I chose a locally-owned pharmacy that was willing to help me with a smile and eager for my business. Needless to say I am happy with my choice in local-owned pharmacy which is not a chain, but the prices are much cheaper than Walgreens or CVS!

My wife is on a drug for MS and I have expensive prescriptions for diabetes. I have discovered discount programs for both to cut down on my costs. One cuts my cost to nothing (after insurance) and the other cut my cost to $25. Not Cigna Home Delivery Pharmacy is stating they will no longer accept those discount programs, skyrocketing my costs. Likewise, with my wife's meds, she had a program with ACS as the supplier, and she is now forced to use Cigna Home Delivery Pharmacy.