Chubb Auto Insurance Reviews

I have been trying to log into Chubb’s website for over two weeks now, and every time I attempt to access it, the site is either down for maintenance or simply not working. For a company of Chubb’s size and reputation, this is extremely frustrating and unacceptable. It’s 2025, yet their systems feel archaic — no real-time updates, no transparency, and no reliability. Customers should not have to fight just to log in and manage their accounts. A modern insurance company should have stable, user-friendly digital access, and Chubb is clearly falling short. I sincerely hope they invest in upgrading their technology because right now, the experience is beyond disappointing.

Can I give a zero? We’ve never needed to file a claim but just dealing with customer service for regular account maintenance is awful. Terrible customer service, no one seems to know what they are doing, unauthorized charges. Can’t wait to get out of this policy. This company is a small business’ worst nightmare.

Chubb does not disclose that they use a third party to process claims: myinsuranceclaimcheck.com. Which is as sleazy as it sounds. This claims experience is akin to making a reservation at the Four Seasons and arriving to find a Motel 6. It’s like paying for a Porsche and getting a Kia. It’s like paying for Wagyu steak and getting a Big Mac.

This place is the worst when comes to auto claim. I submitted an estimate to them with OEM parts quoted from the shop, they turned it down using aftermarket parts and said it is not their policy to repair my car with OEM parts which their website clearly stating it. This is ridiculous. The support I got is extremely rude too! No empathy at all! I'm a very friendly person but couldn't even stand that rude attitude. The worst! Getting involved in an car accident is already exhausting enough itself, the last thing you want is more problems that make the process harder, but this place will do it shamelessly by lower the payout, quote you aftermarket parts, bad agent attitude, so be aware! Stay out of it!

I was trying to reach out multiple times, but they seem to always have some kind of issues - with network, with not enough employees or simply employees that do not speak English which is kind of unprofessional as they offer insurance to foreigners traveling through Mexico. Eventually I was told that someone will call me back - but it never happened. Then, finally someone reach out to me via email but after exchanging couple messages the person started ignoring me. Contact via messenger is also not an option, because they don't even bother to response. My car broke down like 4 weeks ago and since then I’m trying to get in touch with and as for now it’s kind of impossible.

So, I've waited two years to see if my opinion on this has changed. It hasn't. I was a Chubb customer for over a decade. My lowest bill from them, monthly, was $400 and that's with a "pay in full yearly" discount. So, I paid these guys $48,000 at minimum. In 2018 my car, a 2016 WRX, was destroyed by a hail storm. This storm also caused a heavy Waste Management trash can to come floating down the road and smack the bumper. Also, keep in mind that this is the first claim I ever made with them in 10+ years of being a customer.

I was told I would receive a refund on the stay at home credit (COVID) on my incredibly expensive insurance that I paid out even though I was going to cancel at my renewal but now I am told I was told wrong. All the other insurance companies that I know paid out by check already to refund on this. I am so disappointed and would never recommend this insurance company and will never use them again. They are 3 times the amount that I pay now with my new company and know I will receive any future credits from experience from other people.

My husband was hit by one of their clients in a parking lot. We had a police report and insurance information. Submitted the claim to Chubb and they denied it saying their client denies being there. Awful company. We noted we had the police report and estimate and were still told they have to believe their client and they refuse to pay. Needless to say we will be speaking to a lawyer.

On two separate occasions over the course of different years the claims department approved wellness claims but failed to print and mail check. Online I tried to do self service claim one year for my son thinking I could avoid issues all together, WRONG, only part of the claim was paid mistakenly and he had to wait to get the second portion of the check. Since Covid-19 things are much worse! It has been over a week and no supervisor has called me back to address why the claim was approved but no check ever ordered to be printed. I know the check will come eventually that is not the real issue. The issue is why the same mistake keeps reoccurring and why NOTHING is being done to correct it. Since mergers OF Ace/Chubb issues have emerged!!!! Time for mandatory training Chubb for your claims department line staff and upper management alike to hold someone accountable for the breakdown in the system!

I am just beginning the wonderful experience of dealing with yet another irresponsible driver in the wonderful U.S. of A (shout out Aimee from Austin). The "team member" from Chubb Insurance already lying to me and then telling me to be quiet. Go ** yourself Eduardo or Carlos or whatever your name was. Peace and love, peace in love.

They went from my favorite insurance company to worst ever. After a burst pipe and a hail claim all totaling under 75k, they declined to renew me with less than 30 days notice. I am a high net worth individual as well. Instead of continued recommendations to friends and associates, I will now be spreading the word to avoid them like the plague.

Chubb has been a terrible company to try and deal with. Their client hit me after she ran a red light on my dash cam. It is clear. I talked to 4 people before I could finally get someone on the phone who could help me. Then they wanted me to go to the lowest rated auto body shop near me to get the work done or they would have to send out an estimator. Oh no. You have to send someone out to do what your client pays you to do which is take care of ME. I’m so sorry. I care about ME right now. Me getting around. Me getting to work, my family getting fed, my family being safe. I spent two days calling numbers and talking to people before I could even get a rental car out of them. If you have Chubb insurance and hit me. From now on we are calling the cops right when I see it.

So my wife was in an accident 3 weeks ago with a customer of theirs who caused the accident, keep getting the runaround about a rental car saying, "Call back at end of week!" My wife is driving mine which is bad on gas, she has to pick up 3 kids as well as our own. We are tired of the no answer phone calls and need a rental. They keep telling us they can’t do anything until their team reviews it, 3 weeks ago it happened, **! Sorry we don’t drive a Tesla like the woman who hit my wife and can’t just get into another car.

I have a claim after an accident in Mexico that was denied for a technicality reason. They are crooks. I fell into a huge hole in the street and damage the bike for a tune of $7K. Don’t buy from them anything.

Don't buy anything from these guys. I travelled to Mexico and had an accident on the way down. They offered me no help to get from the accident back to civilization. I ended up paying a private citizen to drive me and my belongings to my destination. I submitted a proper receipt and proof of payment. They sent me an email indicating that I was denied. They gave no coherent explanation as to why and they ignored all my questions. They are crooks in my opinion.

Chubb Auto Insurance are easy to get a hold of and always helpful. Make me feel that they always have my back. Talk with them from time to time about coverage; always pleased with results.

We get prompt service from the company they have always been available when we need answers. They are polite, courteous, and go out of their way to help.

Due to Hurricane Harvey, I had my 2014 Mahindra 5010 4WD with front end loader, cab and a/c, 60 hours and very good to excellent condition, declared a total loss. Chubb valued at $24k, the best I can find and with more hours, is $29,000. They sent the docs for me to sign off on and I informed them no. In the response I detailed the above info and asked how they arrived at such a low value. That was one week ago and have received no other email communication from them as of that date. Fortunately the other insurance companies covering total losses for me have been great, including Progressive and County Mutual out of Ohio. They moved swiftly and fairly, paid quickly. With this in mind, I would never recommend using their services. As a matter of fact I will recommend against using them.

There are too many variables to accurately do honest comparisons of companies. For example, most do not include specific coverages to convey how much a customer could save. Also, companies do not provide enough information to possibly evaluate different companies.

It has all been good and have never had a problem with them. When I have leased a new car every three years, the process of obtaining insurance from my provider has been effortless. When my kids became of age to drive, I have added them onto my policy as an additional driver without a problem. They make it so easy to deal with this insurance company.