Chubb Auto Insurance

This place is the worst when comes to auto claim. I submitted an estimate to them with OEM parts quoted from the shop, they turned it down using aftermarket parts and said it is not their policy to repair my car with OEM parts which their website clearly stating it. This is ridiculous. The support I got is extremely rude too! No empathy at all! I'm a very friendly person but couldn't even stand that rude attitude. The worst! Getting involved in an car accident is already exhausting enough itself, the last thing you want is more problems that make the process harder, but this place will do it shamelessly by lower the payout, quote you aftermarket parts, bad agent attitude, so be aware! Stay out of it!

I was trying to reach out multiple times, but they seem to always have some kind of issues - with network, with not enough employees or simply employees that do not speak English which is kind of unprofessional as they offer insurance to foreigners traveling through Mexico. Eventually I was told that someone will call me back - but it never happened. Then, finally someone reach out to me via email but after exchanging couple messages the person started ignoring me. Contact via messenger is also not an option, because they don't even bother to response. My car broke down like 4 weeks ago and since then I’m trying to get in touch with and as for now it’s kind of impossible.

So, I've waited two years to see if my opinion on this has changed. It hasn't. I was a Chubb customer for over a decade. My lowest bill from them, monthly, was $400 and that's with a "pay in full yearly" discount. So, I paid these guys $48,000 at minimum. In 2018 my car, a 2016 WRX, was destroyed by a hail storm. This storm also caused a heavy Waste Management trash can to come floating down the road and smack the bumper. Also, keep in mind that this is the first claim I ever made with them in 10+ years of being a customer.

I was told I would receive a refund on the stay at home credit (COVID) on my incredibly expensive insurance that I paid out even though I was going to cancel at my renewal but now I am told I was told wrong. All the other insurance companies that I know paid out by check already to refund on this. I am so disappointed and would never recommend this insurance company and will never use them again. They are 3 times the amount that I pay now with my new company and know I will receive any future credits from experience from other people.

My husband was hit by one of their clients in a parking lot. We had a police report and insurance information. Submitted the claim to Chubb and they denied it saying their client denies being there. Awful company. We noted we had the police report and estimate and were still told they have to believe their client and they refuse to pay. Needless to say we will be speaking to a lawyer.

On two separate occasions over the course of different years the claims department approved wellness claims but failed to print and mail check. Online I tried to do self service claim one year for my son thinking I could avoid issues all together, WRONG, only part of the claim was paid mistakenly and he had to wait to get the second portion of the check. Since Covid-19 things are much worse! It has been over a week and no supervisor has called me back to address why the claim was approved but no check ever ordered to be printed. I know the check will come eventually that is not the real issue. The issue is why the same mistake keeps reoccurring and why NOTHING is being done to correct it. Since mergers OF Ace/Chubb issues have emerged!!!! Time for mandatory training Chubb for your claims department line staff and upper management alike to hold someone accountable for the breakdown in the system!

I am just beginning the wonderful experience of dealing with yet another irresponsible driver in the wonderful U.S. of A (shout out Aimee from Austin). The "team member" from Chubb Insurance already lying to me and then telling me to be quiet. Go ** yourself Eduardo or Carlos or whatever your name was. Peace and love, peace in love.

They went from my favorite insurance company to worst ever. After a burst pipe and a hail claim all totaling under 75k, they declined to renew me with less than 30 days notice. I am a high net worth individual as well. Instead of continued recommendations to friends and associates, I will now be spreading the word to avoid them like the plague.

Chubb has been a terrible company to try and deal with. Their client hit me after she ran a red light on my dash cam. It is clear. I talked to 4 people before I could finally get someone on the phone who could help me. Then they wanted me to go to the lowest rated auto body shop near me to get the work done or they would have to send out an estimator. Oh no. You have to send someone out to do what your client pays you to do which is take care of ME. I’m so sorry. I care about ME right now. Me getting around. Me getting to work, my family getting fed, my family being safe. I spent two days calling numbers and talking to people before I could even get a rental car out of them. If you have Chubb insurance and hit me. From now on we are calling the cops right when I see it.

So my wife was in an accident 3 weeks ago with a customer of theirs who caused the accident, keep getting the runaround about a rental car saying, "Call back at end of week!" My wife is driving mine which is bad on gas, she has to pick up 3 kids as well as our own. We are tired of the no answer phone calls and need a rental. They keep telling us they can’t do anything until their team reviews it, 3 weeks ago it happened, **! Sorry we don’t drive a Tesla like the woman who hit my wife and can’t just get into another car.