Brighthouse Financial Reviews

I have never received a confirmation of receipt. After an extensive run around and multiple hangups I was able to talk to someone in customer service, clearly overseas. I was told they did receive my package and it was in the ``back office`` whatever that is. I was told I would receive confirmation etc. That was three weeks ago. So far, nothing. Not a letter, not an email, nothing. Constant run around on the telephone and absolutely no written correspondence. Terrible company. Next stop is my Congressman´s office I guess. I would never recommend this company to anyone. Total scam.

As everyone has indicated by far the worst customer service one can imagine. Beyond frustrating. In an infinite do loop with them not addressing my concern and answering incorrectly. The customer service on the phone is beyond reprehensible. It's as if they are trying to shed customers. Remarkably bad.

I typically do not write reviews. I believe everyone tries their best but in this case I feel totally ignored and neglected. I made a life insurance payment to my regular account not knowing that it changed from MET LIFE to Brighthouse. Met Life sent my payment back. I in turn paid Brighthouse. After they accepted my payment Met Life bounced the refund check that they sent me. I understand that mistakes happen but no one can find my $3700 payment or return it to me. It is impossible to get an English speaking representative on the phone and no one cares.I would not recommend this company and I plan on changing my policy as soon as possible. This has been going on for a month.

Horrible customer service. I called to update my mailing address. This took over-an hour of my time, speaking to five “customer service” representatives, getting three-conflicting statements. After all this, my address still was not changed.

Horrible. Life Insurance plan rolled over to them. They wanted over 2,000 to keep the plan going. Then 6 months later want over 3,000 to keep the plan going. Both with short notice. Now going forward my father will have a 1000% increase in premium to keep his policy. Because the “cost of the policy increased”. Elderly can’t afford to pay 12,000 a year for a policy.

I purchased a Brighthouse Financial term life insurance policy and the process couldn't have been easier. Brighthouse offered the most competitive rates compared to other carriers and I was approved quickly. The representatives I've spoken to have been knowledgeable and my statements are easy to understand. Overall, this has been a very straightforward process making me feel confident in my decision to purchase a Brighthouse life insurance policy.

Terrible customer service--deliberately antagonist. They failed to ask basic security questions and yet their resolution to the issue was that I send my name, address, birthdate, and social security number to a general mailbox.

Brighthouse Financials is a fraud! Stay away. My life insurance from Metlife was switched to them. After many years I had a life change and tried to get them to update the beneficiary and every attempt to email them with the info failed. Numerous calls. The insurance was until age 90. The agents made fun of me, ridiculed me and there was no supervisor to call on. The game they played was to get me to cancel the insurance because the price of $122/month for $100k until age 90 was not profitable for them! So did what scums would do, basically forced me to cancel because they did not want to update my beneficiary. You will fall! I promise you! You took advantage of an elder in their most vulnerable time.

If I could give no stars I would! Customer service for annuity payments is the worst and seems to me to be setup to frustrate the beneficiaries so they quit trying to get their rightful inheritance. They have stopped payments that should be going till January 2029 with no explanation other than a glitch. How long should a glitch take for this type of company.

My sister and I are beneficiaries to an account my mother had with MetLife which is now Brighthouse. We asked for a lump settlement in July 2022 when processing beneficiary paperwork and were told it had to be paid in monthly installments through January 2029. They stopped paying us is in June with no explanation. We have repeatedly been calling since the beginning of August and now weekly. Had a conference call August 7, several calls on August 21st, and again August 26th. No resolution. We were told on August 7th the payment was suspended. It was taken off hold and we would have a check in 7 business days.

I would never do business with this company again!! Their whole operation is a complete scam!!! Not only do they drag their feet in processing death claims, they make it their business to not address concerns!!

Have been trying for months to cash out my annuity. Absolutely NO COMMUNICATION after filling out forms and sending them - twice. No acknowledgement that they received request. Girl who answers the number for claims doesn’t comprehend English. Just reads off a script. Now waiting for response again after mailing the supposed “missing information.” Avoid this company!!

Originally my policy was with MetLife for term life insurance I purchased in 2007 for 20 years. At some point my policy became the property of Bright House. I am nearing the end of my 20-year policy and the monthly premium will jump to $1,100.00 a month. So, for 3 months I've been trying to get in touch with someone about cancelling this policy. I can't log in on their web site. If you call you get tossed around to 20 different Indian call centers. I finally found an agent 6 states away with another company to try a conversion of the policy. That fell flat. So, he sent me back to the Indian call center with Bright House. This company seems more like a scam. So, I did a stop payment on them with my bank. See if they contact me now. This company is a shambles.

Can't find my account on website, no help from customer service, Can’t even pay a bill online, so outdated, frustrating would never recommend company. To pay a bill it has to be mailed which is ridiculous, stay away from Brighthouse life insurance.

I would strongly recommend anyone to avoid this company. It is the worst annuity company I have ever had to deal with. Over the last 20 years I have been a Trustee and Durable Power of Attorney for numerous people. Brighthouse Financial has been the most difficult and time consuming financial company I have experienced.

I was sent an available loan offer on my life insurance policy on 12/5/24. Since then they mailed me 4 times stating some information was missing and also requested a notary. This is absurd!! Today is 3/1/25. This should have taken less than 10 days! Their customer service support sound like they are out of country. They have my banking information, address and everything! There is no excuse! The letters take 3 weeks to receive also. I am just plain mad!!!

I had an annuity with Brighthouse Financial for years and when I decided to surrender it, they were dishonest about what it would cost to do that. They withheld way too much, but wouldn't honor what they told me. Their investments over the years also lost a lot of my money instead of growing it as they should have. DO NOT INVEST WITH THIS COMPANY!!

Updated on 09/11/2024: Needed to update because things go from bad to worse. In order to withdraw my funds I had to get my driver's license updated and gathered all the proper documentation from the bank to ensure I could get a direct deposit into the account. Submitted all the documentation and when I went back in a couple of days later to see the status my contract was closed and I could not access any of my history. No notification of whether or not the request had been accepted (it had been rejected a few times before due to documentation) or that my account would be closed. Tried to find the correspondence history at least - nothing.

DO NOT invest your money with Brighthouse. I have been trying to roll out my funds with new employment and they have been absolutely horrendous in the process. It has been 5 months and the investments are still not rolled out. STAY VERY FAR AWAY!!!!

Similar to the complaints of others, I can attest to the poor customer service experience, delayed annuity payments, and inaccurate online account details from sub-standard website. Back payment issues were fully resolved today, following repeated calls and promises by 'BHF' to expedite the requests to bring payments current. Total time taken to resolve 120 days. Communication to the annuitant: None. Apologies: None. Estimated cost of my time and that of others to hold BHF accountable and provide interest at a nominal rate of 5% that should be paid for their inconvenience over 4 months: $ 2,000.00. I'll draft my bill and 'expedite it' to Eric Steigerwalt, President and CEO.

Brighthouse Financial customer service is very poor, does not seem to value its customers. They have held up my annuity payment for a minor problem that could have been handled quickly by a phone call or a email, but was delayed twice by using USPS. It is my belief that this is done deliberately so as to increase their profit. Brighthouse Financial has about 219 Billion in assets, and approximately 2.6 Million Policies holders. They always delay my monthly annuity payment by 2 to 3 days, which is profit to them. For every $1000.00 payment delayed by them invested at 5% = $50.00 per year. $50.00/365days= .1369 cents interest per day. Assuming 500,000 policies holders delayed at .1369 cents per day = $70,000.00 daily PROFIT. No wonder they have 219 Billion in assets.

I purchased two annuities from Metlife that was later rebranded as Brighthouse Financial. Now I am trying to get information in order to make a decision on annuitizing my policies. It is a total disaster: the calls are answered by phone agents who are not competent, not trained at all, speak poor English on top of it. There is no way to get to a specialist to address questions! I am calling daily and speaking with different people. I am panicking big time because I have a lot of money at stake. Stay away from the company if you can. I am remaining slightly hopeful that I might see my money. Ever...

Called to get update on ferderal required distribution information for tax preparation. All I needed was two numbers and the company's FEIN which they are required by Federal Law to mail to me by the end of January. It is February 6. No record of the form existed based on customer service in Manila. So, now I am waiting 6-10 days for request processing PLUS mail time to file for my refund. I would never knowing deal with this company again. The only thing they are proficient at is cashing your premium checks.

Have a old contract ready to annuitize....Impossible! No customer support, endless holds online, endless repeating the same information. Nothing happens. Not sure why sec is not investigating this company.

If I could give a "0", I would but it wasn't an option. I won't go into the details, but I will simply say that I was helping my 85 y/o mother who was trying to obtain an income statement from the pension she receives. 2+ hours, 3 different calls due to errors on BrightHouse's part, multiple departmental transfers (at least 9) and FINALLY got to someone who could find her account...only to be told that they cannot speak with her until they mail her a pin#. We need to call back when she receives the number, and only then will they speak to her. Ridiculous.

My late father had 3 annuity contracts with them when he passed away. I am the beneficiary on all of them. Each time I called to get information on how to submit a claim I got the run around being transferred from one department to another. Awful experience. I would never do business with them.

There is no communication via phone or email. I switched bank accounts and autopay obviously lapsed. I had been traveling and didn't get a letter for missed payment due to this. No attempts were made via email or phone, both of which they have. I then sent them a wire transfer as well as an online payment, neither of which they are capable of confirming in their system via phone (it's always a concern when companies don't communicate in the current decade). As such, it's very obvious that policy lapses are considered a feature, not a bug, for Brighthouse. Their customer service was among the least helpful I have ever encountered and I wouldn't wish this company on my worst enemy. I also dug in and it seems impossible for me to update my autopay information through their portal, which is another fun system design to ensure more policy lapses for the company.

I had an insurance policy through this company somehow. Brighthouse stated that I had signed up in 2016. I went through 3 numbers and 4 disconnects just to find a policy number. Now they won't do any compensation? This is a garbage company.

You have been told to be careful where you invest your money. BrightHouse is the company that you have been warned about.. They are strictly shuck and jive!!! They eventually will go belly up... Bankrupt!!! Their agents all have ** degrees in Shuck and Jive with their expert agents holding PHD degrees in ** the investor... If you want hours of frustration, being placed on hold and pure dee horse crap, then BrightHouse is for you...

Contacted them multiple times to get some help on my variable annuity. Their customer service responses were very robotic. They did not care to understand my issue and gave me different answers at different times. Trying to get a supervisor with some better knowledge was absolutely futile. They transferred me to another agent who had no clue of my ealier half-hour conversation and went through the routine of n-number of questions to establish my identity again, and was of no help after that. As of now, I wish there was some way of transferring my annuity to some other company where I can get some help.