Brighthouse Financial Reviews

Customer service is so bad that they #1 don't have a way to set up automated payment on their website. #2 Can tell me if they received an email from me for 24-48 hours. And #3, Told me I could not talk to supervisor for 24-48 business hours. That like 5 days. I wish I could suck at my job as much as this company is unhelpful.

The worst company ever!!!! My father in law passed left money to the grandkids. After telling them it was to be dispersed via ACH after a month they sent a check and she’s away at college. They are highly incompetent and just stupid in my opinion. Now we have to jump through hoops when all they had to do was do what we asked in the first place. Just horrible experience we had. They should just close down and do something else cause this was ridiculous on so many levels.

If possible, I would give them 0 stars! Their customer service is abysmal at best! You can only reach people in the Philippines. They do not give you correct information, and when asked to speak to a manager, they will keep you on hold for over 30 minutes. When you do talk to a supervisor, it is simply some other ** from the Philippines that does not know anything. A stateside manager will never return your call.

My father purchased this life insurance about 10 years ago. He passed in August of 2025. This company gave us the runaround when it was time to collect. Long story short, I reached out to my State Insurance Commissioner and we finally received the money a few months after my dad's passing. They did not intend to pay. If you're going through the same thing with them, contact your Insurance commissioner in the state you're in. They got it handled fast.

I am wondering if they are having financial difficulties. Customer service and kind and sweet and promises "all set" but month after month they lie "checks are on the way", sent to wrong address - will resend - wait 10-15 days, cant read bank info - so can't direct deposit, wrong ss# - will fix it numbers transposed - "sorry - our error - will fix". Have not received July, August, September, October, November, December - Just got 1 check - post dated for January 9, 2026 - isn't that illegal???

I have never received a confirmation of receipt. After an extensive run around and multiple hangups I was able to talk to someone in customer service, clearly overseas. I was told they did receive my package and it was in the ``back office`` whatever that is. I was told I would receive confirmation etc. That was three weeks ago. So far, nothing. Not a letter, not an email, nothing. Constant run around on the telephone and absolutely no written correspondence. Terrible company. Next stop is my Congressman´s office I guess. I would never recommend this company to anyone. Total scam.

As everyone has indicated by far the worst customer service one can imagine. Beyond frustrating. In an infinite do loop with them not addressing my concern and answering incorrectly. The customer service on the phone is beyond reprehensible. It's as if they are trying to shed customers. Remarkably bad.

I typically do not write reviews. I believe everyone tries their best but in this case I feel totally ignored and neglected. I made a life insurance payment to my regular account not knowing that it changed from MET LIFE to Brighthouse. Met Life sent my payment back. I in turn paid Brighthouse. After they accepted my payment Met Life bounced the refund check that they sent me. I understand that mistakes happen but no one can find my $3700 payment or return it to me. It is impossible to get an English speaking representative on the phone and no one cares.I would not recommend this company and I plan on changing my policy as soon as possible. This has been going on for a month.

Horrible customer service. I called to update my mailing address. This took over-an hour of my time, speaking to five “customer service” representatives, getting three-conflicting statements. After all this, my address still was not changed.

Horrible. Life Insurance plan rolled over to them. They wanted over 2,000 to keep the plan going. Then 6 months later want over 3,000 to keep the plan going. Both with short notice. Now going forward my father will have a 1000% increase in premium to keep his policy. Because the “cost of the policy increased”. Elderly can’t afford to pay 12,000 a year for a policy.