Brighthouse Financial Reviews

This company is impossible to deal with. They are incredibly slow to process any requests. They slow the process down by using any excuse to reject a request and make you resubmit. Plus you have to deal with people with heavy accents who are hard to understand and are rude and not the least bit interested in being helpful. Find another company to do business with!!

Never in my life seen a company not be able to direct deposit a payout. But Brighthouse sure can't unless you have a voided check!!! Who the hell has checks in 2026? I know the routing and account numbers!!!! Why do I need a voided check!! Do better. No wonder you guys have a 1.3 star rating.

BH outsourced their customer service to another country. Representatives are miscommunicating about life insurance policies, raising their voices at me (agent) and not properly servicing existing business. Unfair to clients and inappropriate way to handle business.

Brighthouse Financial Feb 23, 2026. Held significant $ in NQ annuities with Brighthouse since its spinoff from MetLife. We have come to our out of surrender date, sent in proper forms at beginning of surrender period, and nothing but delays. As of today, We are past the 30 day grace period to cash these out, now going into 32 days. Our agent has been contacting them weekly and sometimes daily. Result always another 3-5 days for processing. We need our monies. Unacceptable company customer service.

STAY AWAY from Scudder and Brighthouse. As a previous client stated here, if I could give no stars or negative 2K stars I would! Customer service is the worst. Lack of knowledge, listening skills, and providing accurate guidance is abhorrent. It is bad enough that Scudder Investments tricked me into an annuity when I was young, they also charge exorbitant fees and use a horrible processing partner like Bright house. I've been trying to close my account for almost two months. They intentionally have a difficult process and don't provide accurate information to hold onto your money longer. Customer Service seems to be only one person. I get the same woman every time, Ann. She lacks knowledge of what an annuity is, can never locate my contract by the contract number and always leaves out steps that need to be completed to receive my check. All other financial companies have an online process where you receive your assets in 48 hours.

Customer service is so bad that they #1 don't have a way to set up automated payment on their website. #2 Can tell me if they received an email from me for 24-48 hours. And #3, Told me I could not talk to supervisor for 24-48 business hours. That like 5 days. I wish I could suck at my job as much as this company is unhelpful.

The worst company ever!!!! My father in law passed left money to the grandkids. After telling them it was to be dispersed via ACH after a month they sent a check and she’s away at college. They are highly incompetent and just stupid in my opinion. Now we have to jump through hoops when all they had to do was do what we asked in the first place. Just horrible experience we had. They should just close down and do something else cause this was ridiculous on so many levels.

If possible, I would give them 0 stars! Their customer service is abysmal at best! You can only reach people in the Philippines. They do not give you correct information, and when asked to speak to a manager, they will keep you on hold for over 30 minutes. When you do talk to a supervisor, it is simply some other ** from the Philippines that does not know anything. A stateside manager will never return your call.

My father purchased this life insurance about 10 years ago. He passed in August of 2025. This company gave us the runaround when it was time to collect. Long story short, I reached out to my State Insurance Commissioner and we finally received the money a few months after my dad's passing. They did not intend to pay. If you're going through the same thing with them, contact your Insurance commissioner in the state you're in. They got it handled fast.

I am wondering if they are having financial difficulties. Customer service and kind and sweet and promises "all set" but month after month they lie "checks are on the way", sent to wrong address - will resend - wait 10-15 days, cant read bank info - so can't direct deposit, wrong ss# - will fix it numbers transposed - "sorry - our error - will fix". Have not received July, August, September, October, November, December - Just got 1 check - post dated for January 9, 2026 - isn't that illegal???