Brighthouse Financial Reviews

My late father had 3 annuity contracts with them when he passed away. I am the beneficiary on all of them. Each time I called to get information on how to submit a claim I got the run around being transferred from one department to another. Awful experience. I would never do business with them.

There is no communication via phone or email. I switched bank accounts and autopay obviously lapsed. I had been traveling and didn't get a letter for missed payment due to this. No attempts were made via email or phone, both of which they have. I then sent them a wire transfer as well as an online payment, neither of which they are capable of confirming in their system via phone (it's always a concern when companies don't communicate in the current decade). As such, it's very obvious that policy lapses are considered a feature, not a bug, for Brighthouse. Their customer service was among the least helpful I have ever encountered and I wouldn't wish this company on my worst enemy. I also dug in and it seems impossible for me to update my autopay information through their portal, which is another fun system design to ensure more policy lapses for the company.

I had an insurance policy through this company somehow. Brighthouse stated that I had signed up in 2016. I went through 3 numbers and 4 disconnects just to find a policy number. Now they won't do any compensation? This is a garbage company.

You have been told to be careful where you invest your money. BrightHouse is the company that you have been warned about.. They are strictly shuck and jive!!! They eventually will go belly up... Bankrupt!!! Their agents all have ** degrees in Shuck and Jive with their expert agents holding PHD degrees in ** the investor... If you want hours of frustration, being placed on hold and pure dee horse crap, then BrightHouse is for you...

Contacted them multiple times to get some help on my variable annuity. Their customer service responses were very robotic. They did not care to understand my issue and gave me different answers at different times. Trying to get a supervisor with some better knowledge was absolutely futile. They transferred me to another agent who had no clue of my ealier half-hour conversation and went through the routine of n-number of questions to establish my identity again, and was of no help after that. As of now, I wish there was some way of transferring my annuity to some other company where I can get some help.

Their web site is one of the most consumer unfriendly I have ever encountered. They have no easily reachable customer service department. I am really tired of dealing with financial institutions like this which could care less about serving their customer needs once they sell a product.

The company does not have a lot of options. In addition, service or support is less than ideal. Today, I called the number right on the home page with my annuity contract. Out of service. I called another "contact us' number. Couldn't help but I will transfer you. Next number said the same thing and transferred me to a Dental Office. True story.

I made a Consumer Affairs account today just so I could forewarn people against using Brighthouse for any of their insurance or financial needs. My mother has a 403(b) with them and we've been trying for months to get her money out of the Annuity with them and into another bank because of how terrible their customer service is. I've been helping her with this 'cause it's become so complicated. I've lost hours of my life on the phone with them, and the first number you use never works so you're transferred at least 2 times every time. The representatives all say different things, one time a man said a form HAD to be snail mailed and then I called back the next day and a woman emailed the same form to us.

Trying to get a very simple issue fixed is absolutely awful. Tickets opened and have taken weeks and while escalated nothing ever happens. Tickets, Chats, Calls... And no change, just "we will escalate to customer care". At this point not sure they even exist.

Do yourself a favor and stay away BrightHouse. They have the worst customer service I have ever seen. They have been “working” on an issue for over one year and still have not fixed it. The worst, nobody takes calls or returns. The worst in the industry. 0 stars!