Brighthouse Financial Reviews

Updated on 09/11/2024: Needed to update because things go from bad to worse. In order to withdraw my funds I had to get my driver's license updated and gathered all the proper documentation from the bank to ensure I could get a direct deposit into the account. Submitted all the documentation and when I went back in a couple of days later to see the status my contract was closed and I could not access any of my history. No notification of whether or not the request had been accepted (it had been rejected a few times before due to documentation) or that my account would be closed. Tried to find the correspondence history at least - nothing.

DO NOT invest your money with Brighthouse. I have been trying to roll out my funds with new employment and they have been absolutely horrendous in the process. It has been 5 months and the investments are still not rolled out. STAY VERY FAR AWAY!!!!

Similar to the complaints of others, I can attest to the poor customer service experience, delayed annuity payments, and inaccurate online account details from sub-standard website. Back payment issues were fully resolved today, following repeated calls and promises by 'BHF' to expedite the requests to bring payments current. Total time taken to resolve 120 days. Communication to the annuitant: None. Apologies: None. Estimated cost of my time and that of others to hold BHF accountable and provide interest at a nominal rate of 5% that should be paid for their inconvenience over 4 months: $ 2,000.00. I'll draft my bill and 'expedite it' to Eric Steigerwalt, President and CEO.

Brighthouse Financial customer service is very poor, does not seem to value its customers. They have held up my annuity payment for a minor problem that could have been handled quickly by a phone call or a email, but was delayed twice by using USPS. It is my belief that this is done deliberately so as to increase their profit. Brighthouse Financial has about 219 Billion in assets, and approximately 2.6 Million Policies holders. They always delay my monthly annuity payment by 2 to 3 days, which is profit to them. For every $1000.00 payment delayed by them invested at 5% = $50.00 per year. $50.00/365days= .1369 cents interest per day. Assuming 500,000 policies holders delayed at .1369 cents per day = $70,000.00 daily PROFIT. No wonder they have 219 Billion in assets.

I purchased two annuities from Metlife that was later rebranded as Brighthouse Financial. Now I am trying to get information in order to make a decision on annuitizing my policies. It is a total disaster: the calls are answered by phone agents who are not competent, not trained at all, speak poor English on top of it. There is no way to get to a specialist to address questions! I am calling daily and speaking with different people. I am panicking big time because I have a lot of money at stake. Stay away from the company if you can. I am remaining slightly hopeful that I might see my money. Ever...

Called to get update on ferderal required distribution information for tax preparation. All I needed was two numbers and the company's FEIN which they are required by Federal Law to mail to me by the end of January. It is February 6. No record of the form existed based on customer service in Manila. So, now I am waiting 6-10 days for request processing PLUS mail time to file for my refund. I would never knowing deal with this company again. The only thing they are proficient at is cashing your premium checks.

Have a old contract ready to annuitize....Impossible! No customer support, endless holds online, endless repeating the same information. Nothing happens. Not sure why sec is not investigating this company.

If I could give a "0", I would but it wasn't an option. I won't go into the details, but I will simply say that I was helping my 85 y/o mother who was trying to obtain an income statement from the pension she receives. 2+ hours, 3 different calls due to errors on BrightHouse's part, multiple departmental transfers (at least 9) and FINALLY got to someone who could find her account...only to be told that they cannot speak with her until they mail her a pin#. We need to call back when she receives the number, and only then will they speak to her. Ridiculous.

My late father had 3 annuity contracts with them when he passed away. I am the beneficiary on all of them. Each time I called to get information on how to submit a claim I got the run around being transferred from one department to another. Awful experience. I would never do business with them.

There is no communication via phone or email. I switched bank accounts and autopay obviously lapsed. I had been traveling and didn't get a letter for missed payment due to this. No attempts were made via email or phone, both of which they have. I then sent them a wire transfer as well as an online payment, neither of which they are capable of confirming in their system via phone (it's always a concern when companies don't communicate in the current decade). As such, it's very obvious that policy lapses are considered a feature, not a bug, for Brighthouse. Their customer service was among the least helpful I have ever encountered and I wouldn't wish this company on my worst enemy. I also dug in and it seems impossible for me to update my autopay information through their portal, which is another fun system design to ensure more policy lapses for the company.