Blue Cross and Blue Shield of Illinois Reviews

Having issues for them covering my diabetes medication Mounjaro especially. An ongoing condition. Before the pandemic my employer have always gone with Cigna and this was our first half of year with Blue Cross. In the beginning had to call them to receive our medical cards. Mind you a whole month passed by. Never received anything but they sure were deducting money for my account like clock work. Now I've had to skip months on not taking my medication Mounjaro and when I don't take I starve myself and wake up at 300 on glucose meter. Now I have to use my HSA card because I can't really afford it. Went from 25 dollars a month with cigna to now paying blue cross of Illinois 179 last month and they just refilled it and telling me it will cost 474.00 with blue cross. What do I do? I'm lost and feel helpless and mounjaro really helps me with my sugars. 😢 Not for weight loss. It doesn't work for me like that. Only sugars.

I called Dental Customer Service at 877-384-9297 at 7:01am on Monday, May 4, 2026. I waited on hold for 30 minutes. I had selected the "other" prompt. Finally, I hung up and called the same number back and selected "benefits." I waited on hold another 30 minutes before "Vince" answered. The phone line was very poor, breaking up almost constantly. I frequently had to ask Vince to repeat himself because I couldn't hear what he said. Then Vince transferred me to DENTAL NETWORK OF AMERICA (800-367-6401) at 8:15am.

I called to ask about my diabetic supplies. I was told the pharmacy filled incorrectly. I was then told I should tell the pharmacy how to put my prescriptions in. Not helpful and shouldn't they be communicating with the pharmacy. Why do I pay for insurance that doesn't help.

Zero stars if given the choice. Blue Cross Blue Shield Bluechoice PPO said on a recorded line, November 2025, with our physician's office that our daughter's IVIG treatments she needs would be covered. We proceeded with treatment only to have them deny the payments and coverage. First denial letter stated their medical director, an ob-gyne, did not find medical necessity. Our daughter's medical issues did not even involve that area of medicine.

Spoke to a representative and instead of hearing me out about a claim that I had been going back and forth about she continued to cut me off. She said that the claim would be denied because it’s been past the 6 month to file a claim. After I was telling her that I just got this in the mail how was it my fault and how did nobody let me know last year and not now. She was no help and I had to end the call. She didn’t help me resolve any issues she literally just looked at the past notes and based her answer off that. Didn’t even bother looking anything up.

No star if there was an option. BCBS IL continued to bill premiums even though the insurance has been cancelled by contacting BCBS customer service and canceled through Marketplace plus by contacting Illinois Exchange (IL version of Marketplace). BCBS IL ignored cancellations and bumped the premium by more than three times without advance notice. Fraudulent on purpose? Lack of communication between their customer service and billing department? Contact me if you want the proof of this. I have physical/paper copies of cancellation from the Marketplace that BCBS IL ignores.

I have been trying to get an International vacation waiver on a medication that has been approved by the doctors at BC/BS of IL until 2027. They only allow one month supply and I will be out of the country for 2 months. Which would require me to have a 2 month waiver but this waiver has been denied. So basically, they are deciding without advice from my doctor to remove me from a critical diabetes medication for upwards of 2 months. I was also told there was no opportunity to appealing. I guess they know more than my doctor who has many years experience on what a patient needs to remain healthy.

Suddenly needed insurance and work had these jokers at BCBSIL.I was admitted to ER March 2024. About month and a half after getting grifted. I had 3.4mm blood clot in main artery to intestines aka Mesenteric venous Thrombosis if Superior Mesenteric. I was fogged the whole time. The hospital was doing the tests and I got **. Also compression fractures T11& T12. Back ER May 2024. Diverticulitis flare up borderline sepsis. Antibiotics and **. No the Dr never sent me home with the first time. He's been a useless vascular Dr. I was told wrong wording of condition. He hasn't done basic treatments. BCBSIL denies a lot of things. Those visits and then all Cardiologist Visits, CT Scan and heart monitor. The reason they accused me of saying my chest hurt. Liars. I have the Cardiologist notes. It was to find cause of clot.

How can someone have eosinophilic colitis, hasn't been able to have a bowel movement in 11 days, and the insurance is waffling on whether to allow it? The ONLY pill that gives me relief? I can take 3 ** every day for a week, and all I do is get sick and throw up everything I eat. I have malnutrition, and it's because of the insurance company.

I am a new member and recently spent countless hours trying to find a new primary care doctor. I had to do this because my current doctor is in the BCBS network, but the facility she works for is not, and I learned the hard way that this situation can lead to unexpected costs! Also, time was of the essence, because I was able to renew a prescription for my medication through MDLIVE but you're only allowed to do this once a year. First, I tried finding a doctor on the BCBS member website. After looking through pages and pages of profiles I was able to make a list of five possible doctors who appeared to be in network and accepting new patients. However, after calling all of their respective offices I found that none of them were accepting new patients.