Blue Cross of Illinois

Was with BC/BS Michigan two years ago and they approved nerve ablation at T4 through T6. It was successful and greatly improved my pain. We were switched to BC/BS Illinois and the doctors denied the procedure, claiming it shouldn't be done for middle back (as if people don't ever have middle back pain!!). Then how did BC/BS approve it two years ago? Let me guess, policy change to take away a benefit that greatly improves my physical and emotional health. I am very angry about this, because it means that I may have to have surgery instead, which will cost the insurance company even more than the nerve ablation and could be held off with the nerve ablations.

Bcbs admittedly paid the wrong provider. We have identified the claims to be reprocessed and they are not making it a priority. They are taking too long to reprocess. Management is aware but too slow.

My son with autism has been languishing without behavioral therapy services for the last 3 months. BCBS has created a complicated denial of services for my son, full of different departments saying different things, different departments promising different things, multiple promises of a resolution, multiple requests for information that are supposedly going to lead to an approval of services (which we have obliged)...and then repeated denial of services. NO ONE has been able to help us. We are essentially in a situation where BCBS of Illinois is taking our premiums and robbing us of services. Not only that but they have put us in an incredibly stressful situation as we are now navigating this insurance problem full-time, working full-time and dealing with a kid with autism. I thought insurance was supposed to be there when you need help and coverage? There is no accountability here and I am astounded that they are able to do this to people.

After having 4 year membership (it is group insurance from employer), wanted to move out to individual & family insurance from different insurance company. They didn't even support me with loss of coverage letter. Kept me for 20 mins on the line, did cut the call later. On top of that the call is not eligible for giving review/feedback.

I have submitted NUMEROUS out of network claims that have been processed incorrectly, with the provider being wrong, the claim being lost entirely or the claim being processed, paid and then disappear. In total, I've spent more than 5 hours on the phone with their customer support department. DO NOT SELECT BCBS IL if you don't want to be frustrated. Worst insurance company EVER. Would give them 0 stars if that was possible.

I had a mammogram which should have been covered under Obamacare but wasn't. I had to pay out of pocket $527.48. I called 2 times. On the first call, I was told it was covered, but this last time I called I was told it wasn't. It was considered preventive. I was on the phone for an hour and when I asked to speak to a manager I was told they'll call me back in 48 hours. How does Bluecross not have a manager available?!?

My company provides us with Blue Cross Blue Shield HMO insurance. Great insurance. The medical networks available to choose from are the best in Illinois and I pay very little out of pocket when I stay in network. Now, may be an issue if I wanted to go to Cancer Centers of America, but I am very satisfied with the plan.

I called and was told they would cover my chiropractor visits except for 2 specific services which was fine as I was not doing either of those. Now after many visits there, they denied my claims! Unbelievable that these companies can get away with stuff like this. To get MY money there is never a problem but when one needs their help, they come up with all sorts of loopholes to deny your claims.

I recommend BCBS Community as their coverage is great as my secondary to my Medicare. It seems everything is covered. Their customer service is also good. Nice, competent people who are patient, knowledgeable and kind. I also feel confident traveling as I have not yet found a place that does not accept it so that's comforting, too. The website is easy to navigate and the verbiage on their site is simple which I am sure helps a lot of folks who are overwhelmed at the thought of insurance and bills.

My wife had an endoscopy due to low blood cell count. After this, the doctor said a capsule endoscopy was needed. The doctor got the okay from BCBS to do the procedure. They denied the claim. Bill $2300.