Blue Cross and Blue Shield of Illinois Reviews

This company was wonderful up until I had to switch from my employer group plan to COBRA and then it has been nothing but an absolute headache and nightmare. I have spend HOURS on the phone with this company and every single person I talk to tells me something different. I am going on 1 month of communicating with them and they have activated and terminated my insurance multiple times in that time frame claiming they never received the COBRA info. Then I give them the reference number citing the COBRA paperwork was received then they tell me oh you're active. Then I go to try to get a prescription filled, it fails and now they say I am not active and haven't been. Save yourself the headache and do not work with this company specifically if you are planning on utilizing COBRA at any time.

Quite honestly the WORST experience I have ever had. First of all, they call you for a screening and when you call back during business hours they don't bother to answer. And their mailbox is always full so no use there. They picked my primary care provider for me which was 3 hours away. No one in my area accepts this horrible insurance so I have not been able to go anywhere. I would rather have to pay out of pocket than have this horrible insurance. And they don't even bother communicating with you. 0/10 would NEVER recommend to anyone.

I have just been on hold at Blue Cross/Blue Shield for 63 minutes after being transferred twice. They just now came back on phone and said they were now closed for the day. I had already tried using my BC/BS app on my phone and they said my password was wrong after using the same password for the last 5 years. Changed it and still did not work. I called with a question. Tomorrow I will call to cancel with them. There are a lot of Ins companies out there. Great service Blue Cross!!!

For the last two years we have been trying to add GLP 1 coverage to our company so our employees that need it could receive the medication that their DOCTOR's prescribe to them, and BCBS does not even offer a plan for us to add it, Such a disgrace of a company and PRIME THERAPEUTICS is another joke of a company! Only in America does this happen. It's sad!

Do not ever ever get insurance with Blue Cross Blue Shield. If you look at my pictures I was denied medication. Not only medication, a head x-ray and other things. If you get this insurance you will be denied everything.

Trash Insurance, we only take it because it's what the job offers. Doesn't cover a THING. And they take out so much SO much a month. Absolutely ridiculous because no one in Florida takes the stupid insurance but lo and behold the company uses your "Illinois" insurance. At least your receptionists and people who work the phone lines are quick. You yourself as an insurance just sucks. Do better. You want people to be healthy right?

Absolutely terrible they cover nothing even with referrals no one takes it. Piece of toilet paper having their insurance truly. It is not good for anything. I have wasted so much time because of them.

I was with Anthem Blue Cross of Illinois for over 12 years. I used to pay annual premiums of around $900. I now pay $1400 every other month, which equals $8400 a year with a $5,000 deductible. My credit card expiration date changed. With no written notice, Blue Cross terminated my insurance in the middle of the year. I tried for thirty minutes on July 5 to talk to a Blue Cross customer service advocate, and I tried to update my payment autocharge expiration date online. I could not get either to work. I went online for health insurance. I now have United Health Care short term insurance for only $800 for six months. Blue Cross overcharges their customers. I do not recommend this company for health insurance.

I cannot begin to express how freaked out I am with the denials I've received for my blood sugar medication and CGM. Because of my diagnosis, I have been denied medication. I've been told by one the reps that her husband passed away the prior year due to blood sugar issues and she can drop dead tomorrow, and has no idea what I'm worried about! Are you kidding me?!? My blood sugar spikes to 370ish in an hour of eating and within 15 minutes of that I'm in the low 30s. But hey I don't need medication nor do I need a monitoring system so I wake up if it drops too low. I can promise next year I will press my employer to avoid BCBS. I am HR...I have a huge pull. If something happens to me over this, I will consult with legal counsel. This is ridiculous and leaves me helpless.

Without going into to much detail if you can choose another Insurance I would don't choose BCBSIL.To begin Blue Cross has very few good doctors in their network and depending on where you live there might not be any. Their Customer Service will get you a lot of apologies, I am sorry you are going through this, I know the system is messed up and that about it, no results and no sense of urgency. If you are healthy and know you will not need any medical help this is the perfect company for you.

Signed up for BCBSIL my blue element plan in January. Seemed beneficial but it is NOT. They recommend that you use teledoc, but teledoc refused to prescribe my medication (not a controlled substance in MY state). Teledoc is also painfully unaware of BCBSIL policies on seeking in person care. Tried to call customer service, unhelpful. Nowhere left to turn but I’m paying for this policy biweekly. YOU SUCK!

It took forever to find the perfect providers for our medical care. BCBS Is refusing to negotiate a new contract with the clinic and hospital we go to. We have several upcoming appointments we have to cancel because they are no longer in the network! Now I have to struggle to find a different clinic and hospital before our meds run out. They didn't bother to notify us that they were changing our coverage! The doctors notified us of loss of coverage!

Blue Cross of Illinois is an absolute Joke! This company is nothing but criminal. I unfortunately have bad the displeasure of working with them for years. It's always the same thing. They will LIE and STEAL from you. Refuse to cover anything. Extremely unprofessional staff as I have been "laughed" at, been given attitude, and receive NO calls back when disconnected. Probably because they don't want to keep dealing with you.

It's almost a year and I've had no resolution for BCBS of Illinois to pay for hospital bill. I have talked to them at least 8 times and every time it's some different reason. I have sent information in regards to this case and no answer. If you as a consumer read this please be advised that you'll get the run around and no answers. I would give them a zero rating. They did request how I'd rate them which I did a "0" rate. They asked if they could followup with me which I said yes but yet it's all talk and No follow up. A very poor company. Very troubling how they treat a customer.

I've read many accounts of victims of BCBS - I'm one of them. We're paying premiums with no help in sight!! What have some of you done about the scams you've suffered?? It's too late to apply for another policy on Healthcare.gov, where my wife got hers, right? We had a policy that covered all of her doctors, applied last December 11th via Healthcare.gov, but we just found out none of the doctors are covered!!! We even have written proof of these doctors being covered, according to their application on Healthcare.gov. One of them is still listed as "covered" but the BCBS - Illinois rep said "nope" she isn't. None of the doctors are. Incredible fraud, which Healthcare.gov should monitor and control.

On telephone with service person for 30 min. He assured me that he would call back if we were disconnected. We were disconnected. No call back. - I am a busy person (physician with 4 kids) - I don't have time for this crap service.

Reported making 10k less than last year and even though I stayed on the same plan, the premium went up 100 and the deductible and out of pocket max also increased. The out of pocket is almost 10k and I make less than 20k a year. My first medical bill of the year is over 1k and more than my rent. This company is a joke and the system is a scam, better chance spending less money being uninsured and using charity care than staying with them.

This company has, without a doubt earned its 1 star, I would give less if I could. While out of state I had to take my Son the the emergency room (under the advice of my approved primary care provider). All was great! My son was given medication and we were on our way. Then I receive a bill a month later from the hospital telling me BCBSIL has denied my claim….

I went to a dermatologist to have a mole removed, I was told my insurance would cover it, afterwards I received a bill for the procedure. My wife has a sciatic nerve problem and needs injections every few years that isn't covered and they are a few thousand a piece. She had to have physical therapy and was told it would be covered but ended up paying $200 a visit. We have premium coverage and yet most things we need aren't covered. What's the point? It's a scam and we all know it.

BCBS of Illinois denied my wife a life saving experimental cancer procedure that has documented positive outcomes of greater than 70%. They are basically forcing her to go on an FDA approved immunotherapy treatment that has positive outcomes of less than 40% and is known to cause damage to her organs. She has already been on this type of treatment which has permanently damaged her liver and pituitary gland and the treatment they are approving will likely be terminated because of her intolerance to this type treatment. In the end, BCBS of Illinois will likely incur far greater expenses with the approved treatment, put my wife’s survival rate in jeopardy and be responsible for my wife incurring multiple surgeries and a lifetime of suffering. These decision making bureaucrats are too intellectually compromised to see the harm they are causing to my wife and their own bottom line. I strongly encourage those with cancer to seek alternative insurance other than BCBS of Illinois.

I was denied for an MRI. I have not had one in the last 8 years because I have a pre-existing back condition at the age of 35. Suddenly, I’m denied. I’ve done pain medication therapy, at home therapy, etc and I was denied to help my back. My family and I are suffering because they deny procedures with an insurance policy I pay for. If you have a choice, please consider other outlets. This is a scam insurance company, which is par for the course I guess.

Was with BC/BS Michigan two years ago and they approved nerve ablation at T4 through T6. It was successful and greatly improved my pain. We were switched to BC/BS Illinois and the doctors denied the procedure, claiming it shouldn't be done for middle back (as if people don't ever have middle back pain!!). Then how did BC/BS approve it two years ago? Let me guess, policy change to take away a benefit that greatly improves my physical and emotional health. I am very angry about this, because it means that I may have to have surgery instead, which will cost the insurance company even more than the nerve ablation and could be held off with the nerve ablations.

Bcbs admittedly paid the wrong provider. We have identified the claims to be reprocessed and they are not making it a priority. They are taking too long to reprocess. Management is aware but too slow.

My son with autism has been languishing without behavioral therapy services for the last 3 months. BCBS has created a complicated denial of services for my son, full of different departments saying different things, different departments promising different things, multiple promises of a resolution, multiple requests for information that are supposedly going to lead to an approval of services (which we have obliged)...and then repeated denial of services. NO ONE has been able to help us. We are essentially in a situation where BCBS of Illinois is taking our premiums and robbing us of services. Not only that but they have put us in an incredibly stressful situation as we are now navigating this insurance problem full-time, working full-time and dealing with a kid with autism. I thought insurance was supposed to be there when you need help and coverage? There is no accountability here and I am astounded that they are able to do this to people.

After having 4 year membership (it is group insurance from employer), wanted to move out to individual & family insurance from different insurance company. They didn't even support me with loss of coverage letter. Kept me for 20 mins on the line, did cut the call later. On top of that the call is not eligible for giving review/feedback.

I have submitted NUMEROUS out of network claims that have been processed incorrectly, with the provider being wrong, the claim being lost entirely or the claim being processed, paid and then disappear. In total, I've spent more than 5 hours on the phone with their customer support department. DO NOT SELECT BCBS IL if you don't want to be frustrated. Worst insurance company EVER. Would give them 0 stars if that was possible.

I had a mammogram which should have been covered under Obamacare but wasn't. I had to pay out of pocket $527.48. I called 2 times. On the first call, I was told it was covered, but this last time I called I was told it wasn't. It was considered preventive. I was on the phone for an hour and when I asked to speak to a manager I was told they'll call me back in 48 hours. How does Bluecross not have a manager available?!?

My company provides us with Blue Cross Blue Shield HMO insurance. Great insurance. The medical networks available to choose from are the best in Illinois and I pay very little out of pocket when I stay in network. Now, may be an issue if I wanted to go to Cancer Centers of America, but I am very satisfied with the plan.

I called and was told they would cover my chiropractor visits except for 2 specific services which was fine as I was not doing either of those. Now after many visits there, they denied my claims! Unbelievable that these companies can get away with stuff like this. To get MY money there is never a problem but when one needs their help, they come up with all sorts of loopholes to deny your claims.

I recommend BCBS Community as their coverage is great as my secondary to my Medicare. It seems everything is covered. Their customer service is also good. Nice, competent people who are patient, knowledgeable and kind. I also feel confident traveling as I have not yet found a place that does not accept it so that's comforting, too. The website is easy to navigate and the verbiage on their site is simple which I am sure helps a lot of folks who are overwhelmed at the thought of insurance and bills.

My wife had an endoscopy due to low blood cell count. After this, the doctor said a capsule endoscopy was needed. The doctor got the okay from BCBS to do the procedure. They denied the claim. Bill $2300.

I have my health and dental through Blue Cross Blue Shield of Illinois. I have had the same dental plan for the last 2-3 years, which I have to renew every year (along with my health insurance). I paid my monthly premium through the automatic payment system for both dental and health, which I have done in the past, BUT for some reason, Blue Cross took my money and put it all towards my health insurance (so I had an over-payment/credit), then cancelled my Dental plan, because they said I didnt pay it!

I just changed over to BC/BS for 2021. The main reason was pricing. When I called the CS line to check up on payments I was treated with respect and was given the information I needed. So far, so good. What happens this year, remains to be seen.

I have been harassed from Linda ** from Blue Cross Blue Shield for a number of months now. She has Integrity issues. Consistently lying and flipping words around. Accusing me of lies and throwing out all Evidence of the truth. I know I am not the only person that she has been harassing and lying on. This woman should be disbarred. I have proof of everything I say in emails. If this lady is harassing you please come forward and file a complaint against her.

I trusted Blue Cross to review/vet the providers that they resell to their customers. I am a BLUE CROSS customer and I expect BLUE CROSS to be responsible for the quality of the providers/plans they sell. Their function in the marketplace is to use their expertise to ensure that I get my money's worth. I have a laundry list of legitimate complaints ranging from full mailboxes, long wait times for treatment approval, over-stretched staff that forgets to forward info to specialists, etc. and the contribution from Blue Cross is to transfer my call to an overseas "case manager" who is only authorized to apologize and cannot provide remedies.

I work in a Doctors office. The treatment for patients and the public in general is priority. We work hard to help everyone that walks thru the door or call the office. That's why it is sooo hard to come across with an organization that is "there to help" and get treated like this. I feel bad for the patients that has to deal with these people, I really do, I've been on the phone since 10am, my first call, is now 12:25PM. They hang up the phone, they put you on hold without notice, they ask for a call back number but never call you because they hang up, the worse customer service. I cannot believe the health and well being of the patients are in such hands.!!!

Company switched to BCBSIL to save a few bucks. This next year is going to be a nightmare as every claim submitted is denied as "not medically necessary" or "the doctor's office submitted it wrong" or some other lame excuse that denies payment without hours and hours of phone calls/writing letters. Plan documents show one thing and their EOB benefit determination show something else. If you call to try to straighten it out, be prepared for an ENTIRE day on the phone, speaking to different people who do NOT have a clue about what they are doing.

Apparently a change was made on 1/1/20 that the insurance company did not notify me about that has left me without my blood pressure and Cholesterol meds in the middle of this Coronavirus outbreak. I pay 15k per year for my plan and here I stand at the pharmacy having my covered prescription denied because of an unannounced plan change that required me to have a 90 day subscription. REALLY!! This government constantly talks about how they can do better than Obama did. I can say this I NEVER had this happen to me before. Good riddance to private insurance. It is too expensive and inadequate.

My husband was to have surgery and called to ask how much of his deductible in network and out of network had been used. It has been going on a couple of weeks and they still are unable to give us that info...so we would know how much we will have to pay out of pocket. They have lied and given us the runaround. They say they will call back and do not. I have never ever had such a bad experience with a health insurance company. And they charge a lot for their coverage but their back office is completely a mess.

I have never been so frustrated trying to reset a password. It took an absurd amount of time to reset because it kept denying all my new password attempts saying when I was CLEARLY following the security guidelines. It kept saying foolish things like "you can't use this special character" or "you can't use the first three letters of days of the week" and I WASN'T EVEN DOING THAT!! So frustrating almost to the point of tears.