Bankers Life & Casualty Long-Term Care Insurance Reviews

My mother had faithfully paid into Bankers Life Insurance for over 20 years. We have been waiting nine months now to get paid for cure. They absolutely bury you in denial and more request reviews that take months. My mother finally went out of her own money to pay for care. And now the family all chip in each month to pay for her care. When you read the reviews and stories, we are not the only ones would love to be part of a classic lawsuit against them. This is a terrible way to treat the elderly.

Extremely dissatisfied!! Two Long term care policies were taken out by my parents to be used if needed during an unfateful illness. Just that happened. My Mom became ill and I have spent the past year jumping through Bankers Life's hoops in order to get them to pay. A year of trying to take care of my Mom while constantly fighting this company. For years my parents made their payments on time. Now Bankers tries every time to deny their claims on minor technicalities. I spoke with Jodi and then asked for a manager. Then they gave me Dex, who said he was a manager. Then... I got a real manager, Jolene. Hard to believe anything they say. I asked for a way to file a complaint and was told "they have no way to do that". I would encourage people to pay themselves the premium and then they will have their money when needed for care of a loved one. Sad but true.

Called today, went through 3 people to get a English speaking understandable person. My father 67 years age bought himself and my mother the long term care policies and it is a total loss as they have paid in for all that time and it is a use it or lose it policy. JUNK. Do not do this as they are rich from my parents and they will not pay a family member to take care of them, just the scary health care people they recommend. Never, as they are 92 and 88 years young and I would not trust anyone but family to take care of them.

Updated on 03/13/2026: After reporting them to BBB, they've recently contacted me. Instead of refunding me what I've paid over 10 years or giving me the policy I asked for, they said, "Well you can return the surrender amount," and pay $395 by certain date and they will reinstate current policy. WHAT??!! They contacted agent and said agent confirmed everything was explained to me. So yeah. Don't trust them. They will sell you anything. My honest evaluation is invest in an IUL. It's your money. No one profits. Not taxable and it builds with interest. Side note I had to give 1 star in order to post review.

It has been impossible to get any claims paid by this sham of a company. 6 months so far and nothing. All they do is give you a runaround, asking for more and more paperwork saying that my claim is being looked at. They don't hesitate to withdraw my monthly insurance payment directly out of my checking account. On time all the time. Stay far away from these crooks. They should be put out of business.

I purchased Long-Term Care Insurance but misplaced my Policy and the one for my spouse. I know the money leaves the bank but I have no idea that I have a policy. I have asked my agent several times and waited for a copy of my policy but I have received nothing. I have spent thousands for coverage but no way to get any benefits when I need them because I have no proof. Even my financial planner has his doubts that anything exists. I think it's time to cut my losses and cancel the policies. I am trying to warn others and report this to the BBB but when I tried, the BBB site recommends I file a complaint first. I guess I will lose some more money and report it somehow to the BBB.

Horrible experience. Two representatives from Bankers Life came to my house. They basically misled me from the start. I was looking for a Medigap type policy before turning 65. They led me to believe that I was getting a plan from Wellcare. I emphasized several times that I was interested in a policy that my medical care facility would accept. They did accept WellCare.

Mother-in-law had a policy for long-term care. Put 55,000 into it over 10 year period. Bankers Life took half of that money away for according to them fees lying their own pocket. Mother-in-law decided she couldn’t afford the policy anymore because her spouse passed away so banker life decided they’re gonna keep the remainder amount $23,000. Is that legal?

After reading the mostly critical reviews of Bankers Life & Casualty Long-Term Care Insurance I have to agree. Even with professional staff at my mom's Assisted Living facility completing the claims paperwork, claims are delayed or rejected. Just today, I'm contacting Banker's Life Customer Service to find out why a letter was received for the July 2025 claim that doesn't make sense. The Customer Service rep is giving me a status that doesn't agree with what is shown online for the claims received July 1 and August 1. Rather than taking it out on the poor Customer Service rep who has no power or authority in this process, I'll call again next week. And the week after that. Just to add to the confusion, the customer service rep speaks English as a second language. There seems to be a total disconnect between Customer Service and the people who review claims.

My mother & father have paid for a Long Term Care policy for over 30 years from Bankers Life. Fortunately, neither have had to use it until this past November when my father at 93 went into memory care. We contacted Bankers Life and they have been extremely challenging to work with. They claim every month that they have not received adequate documents from the nursing centers & nursing centers send it multiple times, they are rude and evasive when I call to find out why no reimbursements have been made and they give different reasons, different excuses each time I call. My dad died in April and they immediately deleted my customer portal with all my saved documents while I'm still waiting on numerous reimbursements. Please consider another company, they are not timely on payments and seem to find every excuse to delay payments. Overall, incredibly unprofessional and slow.

I have personally seen the benefits that this valuable protection provides. Besides being in control of how and where you get your care, it saved me from using my assets to paying for the visiting nurse to care for me. Also, they cook and cleaned for us and took me to my doctor and physical therapy appointments.

After 15 years of my mother paying premiums to bankers. It was time to initiate her long-term care and it has been a nightmare. I am convinced that they use stall tactics to avoid their payouts. It is now been almost 90 days since I filed for her benefits. In that time, my wife and I have provided 24 hour care for her. We are both exhausted and when we could’ve used some help, they have continued to stall ask for more forms, they review the forms, require a nurse employed by them to review her condition. At every step, they managed to delay approvals. I don’t know in good conscience how anyone can treat their customer as they do.

The turnover of agents is astronomical. That should have clued me in. They refused to pay anything on my legitimate claim. Been paying for 6 years every month. Their hidden definitions are really something. No one cares. My opinion of insurance is really bad now. No one called me to review my insurance in 6 years unless it was to increase it. 1.1 out of 5 stars for this stuff.

Please do not trust this company. I have been trying to get a payment from them for over 4 months for my deceased father. Every single week it’s one more document. Finally escalated to a “resolution expert” who was an absolute nightmare. This company is so crooked. Please do not invest one penny.

I am currently trying to get them to pay for Long Term Care. My Father in law is 88 years old and is in hospice care currently. He lives in Florida. We have been trying to get them to pay out the benefits they owe him for some in home health care stuff. You wouldn't believe the stall tactics they are using and the outrageous excuses for not paying out. I live in California and this would never be allowed to happen here. He is past the 90 day self pay period and they keep changing what they need. If the policy is to wait and wear us out, it is working! The business plan they have is to never payout any policy, or pay and do as little as possible.

Mom has had LTC insurance since 2001. 2023 Mom had to go to an assisted living facility. I filed a claim, it was denied. 8 months later I filed another claim. She was approved. The facility (director) kept sending in claims and half the time Bankers said they never received them. So I would watch them get sent in. They are terrible about paying. Always an excuse why they don’t pay! I am reporting them to the Attorney General’s office. No one should have to go through what I have to get the money that mom is entitled to her.

Read the fine print. My parents have paid in a total of approximately $64,000 since around 2001. My Dad passed November 2021 at age 88. He had home care and hospice for only a couple weeks but it was still an expense. Due to the 90 day waiting period, we received zero benefit. My Mother is now 89 and doing well paying $155/mo. She had an episode of needing home care for approximately 25 days. We understand the 90 day waiting period but this company refused to approve any of those days toward the 90 day waiting period. Total rip-off. Put your money in the bank so that you can use it when you need it.

If you want LTC insurance, please look elsewhere. Getting this company to pay out is ridiculous. For 3 years my mother was in and out of hospitals and nursing homes. Social workers had sent faxes multiple times, and Bankers Life would always say they needed resent or didn’t receive them. My 94-year-old mom paid on this policy for 30 years. She left her home due to being on hospice and lived for the past year in an assisted living facility. When attempting to file a claim, all I got was stall tactics. I specifically told them that she was at an assisted living and we paid extra monthly for personal care. They tried to file a claim with hospice who was only writing her medical orders.

If zero stars were an option that is what I would give this company! I have continuously had issues collecting payments on my Father's Long Term Care Policy, but now for the past 5 months they keep rejecting our claims for frivolous reasons. The last few months they claim the Signature from the Brookdale Assisted Living Facility in Naples Fl are copied. When they are clearly not, I've seen the executive director sign them, so this is definitely a scam and delay tactic on making payments. When I called over and over again to complain and asked who is rejecting these as copied signatures, they tell me it's their Automated Scanning device, which clearly doesn't work!

It took 3 months to get long term disability benefits started. Benefits did not start until a complaint was filed with Mo. Dept of Insurance. We tried to contact them 12 times where they did not get back with us. Sage ** was "handling" our case at the time and only got to speak to her once. Automatic withdrawals continued to be withdrawn from our bank account even after my mother in law's death. We had to pay the bank to stop payment on them. Worse experience at the worse time.

Getting approved for a LTC claim is not an easy process. Bankers life reps, for the most part, were helpful and timely in their responses. The virtual nurses were fantastic. It did take weeks and I had to send documents multiple times. I like the website portal but had better luck faxing documents vs uploading to portal.

They help out a lot with all your questions. And they answer all your questions and they would keep you informed to changes. And make appointments to come see you. They get back to you within a few days.

WARNING! Read the bad reviews here and trust them 110%. Bankers Life LTC is only a mega huge joke. Cooperation and customer service doesn't exist with Bankers Life. Willingness to fulfill even $4,000 of a paid up $500,000 policy is non-existent! Every penny you deserve needs to be fought for by you. On top of that you will deal with a rude sarcastic team of employees who seem to be clueless. I, personally would NEVER NEVER NEVER recommend any LTC insurance with ANYONE based solely on Bankers Life. I just can't stress how utterly awful this company has been and is still being with me.

My father left this policy so that my mother would be taken care of after he passed. Her original paperwork and interview was conducted by the case agent in Virginia. That was the last time I was able to talk to her. Customer service is handled in India or someplace. We paid the 90 day deductible which was about 20,000 but their payments did not kick in. They picked almost 2 months later for their start date. After many calls in which none of their representatives will answer a yes or no question, we realized they wanted a write up from her doctor. Denied! After many more phone calls realized they wanted a write up from my mother's retired doctor. Hunted down the doctors that had taken over his practice. They printed out the original documents. Submitted them two times. Denied!

This LTC group is HORRIBLE. In our case, as many others I have read of online, BANKERS LIFE LTCG has dodged and stalled qualifying the policyholder for their benefits. It seems to be a FAME, with the elderly policyholders' life potentially hanging in the balance. According to Bankers Life LTCG, they simply "didn't/don't receive" providers' faxed/emailed notes and invoices. Even when these providers send them OVER AND OVER, 3 TO 4 TO 5 TIMES. It's always the same phone call...They apologize up and down, yet DON'T FIX THE PROBLEM. Even many of the health care providers used cannot stand them and see the runaround game they are playing. Avoid them at ALL costs!

My aunt had paid in over thirty years...over $200,000. When it came time to use home care for her, I had to resort to calling my state Attorney General to help. According to her policy she had over $609,000 available, but since she could feed herself and wipe herself she could not use her money. Yes, she could put the food in her mouth, but she could not cook it nor carry it as she uses a walker. Yes, she could clean herself after she voids, but she could not get to the toilet alone. But Bankers said she was fine alone. The doctor ordered 24/7 care, but we couldn't even get an hour paid for. That is, until my Attorney General helped. Bankers was rude, unhelpful and disrespectful. Avoid this company at all costs.

Their Customer Service when calling their 800 # is extremely frustrating. We have been told different things each time we call to cancel mom's long-term health insurance. She is 96 years old and diagnosed with Alzheimer's. Even with Power of Attorney, they want mom to personally sign a cancellation letter. OMG, so we did that. When I asked to speak to a manager, no one is available. I requested a call back. I was told manager Jean ** would call me back same day. Nothing, no call back. Mom was paying $200 monthly for 20+ years and when she could finally get help through this insurance (home health care), the agency charges so much that it drained mom's investment money. We have to sell her house to afford her care. THIS COMPANY IS A RIP-OFF. DON'T BUY LONG TERM HEALTH INSURANCE.

The policy in question had been paid on time for decades. We went to claim on long term care for two elderly people. The experience was and still is abysmal. Everything takes 10 business days. Everything. They use contractors to do assessments but they appear to have no idea who those contractors are. It took a month after the assessment for the paperwork to appear and then only after multiple calls and follow ups. They take no responsibility for anything. Even when the action is on their part. They have found a number of administrative reasons to delay payment to the point where it became a financial burden.

My mom has dementia and has been in nursing care since June. She became qualified mid September. She spent a few weeks in skilled which delayed the three month period. Since that time they first only paid a small portion and were behind. Each time they said paper work was not filled out properly or they did not receive it. Finally after multiple calls and threats they caught up and she received money just before my dad ran out of money. This facility is small and is familiar with the paper work and what is needed. It Starts again. They say they have not received the paperwork. My sister has been involved but now I will. I will report them to the Kansas Insurance commissioner and going to start calling the local television stations. I know they are lying. They need to be investigated.

I "ditto" all the issues that people have written Consumer Affairs. Bankers Life seems to need more and more information and threatens to close my request for benefits. When will it end? Their client service agents are polite, but not skilled, and you really need to talk to someone higher up to get true information. Do not believe their client service agents, your claim being "approved", just means you are eligible to file a claim. They don't have "everything" because they will have another request one week later. They work with faxes, so don't expect efficient emails. They will not copy you on requests to providers, yet you are responsible for making sure Bankers has all information. It requires hours and hours on the phone.

Banker’s Life refuses to accept bills from a nursing home saying over and over that the forms are not filled out correctly. They are a nightmare to try to work with. Do not give them any money. They only want to keep what has been deposited with them and not return it to the client.

I purchased a long term care insurance in 2015. Unfortunately while on a trip on July of 2019 I suffered an acute ischemic stroke and became handicapped for life. After two years of endless Physical Therapy, Occupational therapy, Speech therapy, Vestibular Therapy sessions I suffer from all ADL,s plus neuro cognitive and memory issues.

My two sisters and I have spent countless hours contacting Bankers Life about our mother's long term care insurance. We have made I'm sure, more than 50 phone calls to them trying to get payment for my mother's care in an assisted care facility. As so many others have found, they delay and delay, and stall using many different tactics. Most often they say they have not received the documents even though we know they have been sent. Phone calls are not returned and promises to resolve are not kept. They will do anything to prevent paying out! Stay away from this company.

Banker's Life and Casualty Company does not pay legitimate claims and if they do pay, they do not pay on time. They lie straight to your face with no remorse or concern. If you do not track the payments, they will just happen to skip a payment. They intentionally were saying, "...your October and November claims..." They intentionally left out the September claim payment; had I not asked about it, they would have intentionally not paid it. Here it is Jan 5 and the September and October payments are nowhere to be found. This is normal and quite frankly is abusive to my 87 year old mother that in good faith signed a contract and made all of the payments on time. Is this different than other LTC insurance, sadly for the American people, probably not. So beware! Keep good records! You are going to need them. If anyone reading this has the email addresses of CEOs and the like, please post.

I am my mother's power of attorney. She has been diagnosed with dementia, and also suffers from seizures. She doesn't eat unless she is reminded and can not cook for herself. Her short term memory is gone and has difficulty reading and understanding what she reads. After being her primary caregiver for several years, I was unable to continue. I started the process for assisted living back in March and it has been nothing but red tape and lies since then. Her claim was denied and we are now having to get a attorney.

Banker's Life is not a customer focused company. They are only in it to get your money and now with a new long-term care administrator, they have figured out how not to pay claims. Their communications arrive 3 months from the date shown on the "change to a new administrator" letter and 2 months after the effective date of change. They do not tell you how to make a claim in the letter about the change so you have to call and talk to their claim people who are trained to be robots and show no empathy or care about the situation this company has put my family in.

So many detailed complaints go into an absolutely horrible rating this company has received. My experience with them on behalf of parents in memory care is just typical. They simply will avoid payment, never return calls, delay all communication and WILL probably never payout on a claim that they agree is correctly documented and owed. 6 months in a nursing home and still no payments, just promises that it will get reviewed by case manager to see what happened. 1/2 hour to 1 hour on hold each time for a customer service person to look up account and say the same thing each time. Never ever buy anything from this horrible organization. The only way to get their attention is to sue them and they are located to the most crooked state of Illinois. Starting down the suit process today.

My mother has dementia/Alzheimer’s and is residing in a long term care facility. She will not recover or leave the facility. But every month Bankers Life requires monthly reports on her progress. The facility sends it in and Bankers Life seems to lose the info delaying payment. The last episode occurred for May 2020 payment. We were informed a new 3rd party was going to be handle claims starting June 1. They said they did not receive the May report facility filed it last of May. Old processing company recorded it received info, but never processed claim. So I was reviewing payments and noticed I had not recorded a May payment.

My experience has been completely positive. Faxed in claims documents when my 78 year old grandmother needed home health care, a short nursing home stay and ultimately hospice. The policy was purchased years ago but it was the Agent who really helped us. Fortunately, we had a long term relationship and reviewed the policy annually with our Agent. We even have his personal cell phone for when we have questions. Bankers has been excellent to us!

I have been reading the reviews on the web site. NOT GOOD. I have been paying on my long term care policy since 1995. Maybe I should shopped a little better when looking for the coverage. Are there any good reviews? Now I'm worried about my coverage. I am 76 and concerned.