Assurant Phone Insurance Reviews

The staff at Assurant were professional, very helpful and provided a great service. My phone was delivered in a great timely manner. The rep who eho was helping was very knowledgable. To anyone reading, I highly recommend Assurant.

Assurant was quick in reviewing my claim and giving me a replacement phone. I highly recommend getting the device protection plan for phone. Never know what can happen. Thanks for your service Assurant.

Agents were courteous, knowledgeable and were willing to assist me. Service was prompt within a few days after my phone request. Appreciate your service. Plan is definitely worth having and I would recommend it to family and friends.

Phone on backorder. Was made to wait for phone to be restocked. Was giving no other option but to wait. That's unacceptable, especially in this day in age where my phone play a pivotal role in in my work life.

I had a broken phone, contacted Assurant and they took care of everything for me. They send me a new phone (different color) which I didn't like. Also, they sent me an instruction how to return my damaged phone.

Very very disappointed with this insurance company. Took a week to get my replacement device when it usually take a day. Very slow process to get approved. Pay every month for insurance and haven't lost my device in years and took too long to get approved so was out a phone for about a week! And on top of that they send me the wrong color phone!!

The replacement Samsung Galaxy 8 I received seems to have some glitches. When texting the cursor often jumps back to the beginning of the message being typed. There are also times that the touch screen doesn't respond immediately.

Assurant Representative was very responsive, told me what would happen and it did after took my information, it was a couple of days that my replacement phone arrived with a return envelope to send my old phone back. I was promptly notified that my old phone was received. Great customer service.

The customer rep was really very helpful and was able to resolve my problems promptly. I got my daughter her replacement phone the next day and all drama and tantrums was averted. Thank you for saving my neck.

Excellent customer service, call wrong dept, they stayed on the phone until I got to the insurance dept... Quick process with gathering information about my phone issues. Phone was replaced by Friday morning and received it following Monday.

I'm very happy with my phone, but very dissatisfied with the fact the a charger was not included. At the beginning I didn't care because I thought I could use my old charger but my old charger is not comparable with the one for my new phone. SO TO ME, IT MAKES NO SENSE TO SEND A PHONE WITHOUT CHARGER.

Assurant is always very fast at getting replacement phones in a very timely manner. My only complaint would be that don't deliver to P.O. Boxes and we are not able to pick up at the shipping facilities.

I was able to order a new phone. It arrived early. I was grateful. Good customer service. The customer service rep was very professional and solved the problem. She ordered my phone, I received it I believe in one day.

When I put the claim online it said I was done, I had submitted my payment. Three days later I called, they said, "You still have paperwork to sign." The whole ordeal too long to get my replacement and was frustrating.

I filed a claim and was helped immediately and effectively. Very nice service and fast delivery. The customer service was really good, they went over everything with me. Nothing but great things to say about my experience. Thank you so much.

iPhone. It took me at least a week to finally do the transaction. Every time/day the operator misdirected me to different departments. I had to call at least about 6 to 7 times till we finally got it done.

Worse service ever. Cried and curse for almost 2 weeks because my claim of a cracked screen is under review. It was a nightmare. My son had to use the neighbor's phone to let me know he is home. Horrible, hole you use this to change which I don't think you will because customers don't get to choose. As long as you guys a friends with T-Mobile directors, you are fine.

Phone fell from car and was shattered. The same day I called and phone was delivered the next day, awesome! Certainly appreciated the quick response. Attendant was courteous and was well informative.

The process for replacing my son's phone was very efficient. Everything went like clockwork. I received notification the old phone was returned. I couldn't be happier with the outcome. I would definitely recommend Assurant to my friends.

The experience I had with Assurant was excellent! I had shattered the screen on my new Samsung Galaxy S9 and needed a replacement. I went online and found the online claims experience extremely easy. I received my phone much faster than I thought I would (about 4 days turnaround time) and used the provided materials to send my damaged phone back. Great job, Assurant!

The whole process was quick, painless and amazing. I got an answer about my claim instantaneously and then my phone was shipped out to me literally the next business day. My phone works fine. It was a used phone and you could tell my phone had a little chip and scratch on the back but it was literally no big deal. I paid $99 for my cracked screen. Overall really good experience. I would recommend. I just wish they would provide screen protectors with the order.

iPhone 8 plus replacement. Claim was handled quickly and efficiently. Communication was also quick and accurate. Backplane glass had split and during phonecall, the issue was handled professionally and quick. Return package was given and easy to use.

When I called whom ever picked up the phone sounded like they weren't working, all you heard was loud laughter in the background and music. When I told them I got sent a phone that didn't work they told me that I would inquire another fee for them to send me another refurbished phone. I then asked if this happened again what happens next. As I didn't want to continue to receive non-working refurbs, and I was told I would have to upgrade at that point. Which made me upset because my phone is paid off and because I can't get a decent replacement. I have now paid over $100 for I'm going to have to be forced to upgrade, and pay hundreds out of pocket. Not acceptable. Why pay monthly for a service of replacement if this is the treatment we receive. I think next time I will just stay with a cracked screen.

Damaged Galaxy S7 32GB Galaxy S7 32GB G930T. I placed a phone call with questions about shipping my phone without having the ability to factory reset. They reassured me the phone would be cleared of all data upon arrival and confirmed that I had 45 days to return the phone. The gentleman was professional and friendly.

Had a phone replaced on 7 Sep and activated to on 10 Sep, 2 days later the phone quit working and had to call in for another replacement which I was told that Apple would be handling it from here on out. Called Apple and was told that I had to go through several checks before I could get a replacement, after 3 days with the phone in my hand and still not working I was told from Apple that I would have to take the phone into an authorized dealer, Best Buy and have them run basically the same diagnostic check to determine when I could get another phone, my appointment date was set for 15 Sep, while I was hooked up to my computer the phone fell off the counter and cracked the screen.

I received my replacement devise in three days of making my claim, although talking to the representative she made it seem like I was lying about my damaged phone and I also got an email after my claim had already been approved that it was denied, so I checked the status online and it said everything was fine and I should receive my order the day I received it. Other than that everything came in a timely manner.

Replaced stolen iPhone. Service was wonderful, everyone that I spoke to was friendly. Replacement Apple iPhone 8 arrived in a timely manner. New SIM card was included with my shipment, so I didn’t need to go to the store to activate my phone. This whole process was completely hassle free. And for that I am thankful. This is why I would highly recommended Assurant Phone Ins to my family and friends. Thank you.

I originally had a silver phone which I loved but my device was replaced with a black, I do not like it. I would like my silver. I think I should get what I paid the insurance for. I am very very disappointed.

The employees were very friendly in helping me replace my stolen phone but but that’s where my good experience stopped. Very few people there know what information is correct. After calling and asking how much it would be to replace my phone I was told one price. Then when I went to pay given a much more expensive one and told the original one was the wrong one and had to start my whole claim over because I didn’t want to pay the more expensive price. I needed the phone and eventually had to pay it because that was the price, but was assured that I Wally’s for that price be sent a brand new phone.

I was very happy with the service I received from Assurant, received my replacement phone on Monday after breaking it on Saturday. Was able to get all my friends' numbers and important numbers back quick, so very happy.

Had to fill out an "affidavit"; wait 24 hrs. Because if this occurrence happened on a Thursday late afternoon, it would not arrive until Monday night. I pleaded with you as I am a Nurse practitioner and use my phone as a mobile office. I travel and need it to look at significant patient meds and history to provide care. No one could prioritize this shipment to arrive Friday. First Responders, Drs, Nurse practitioners using this phone as primary need priority in shipping!! Unacceptable!

The only issue I had was I started my claim on a Thursday morning and was told my replacement phone would be sent overnight. I did not receive my replacement phone until the following week, on either Monday or Tuesday. I use my phone for business which made it very difficult.

Replace damaged phone. Called in had to jump through a couple hoops to get a replacement but just for security reasons. Thanks for the prompt response. I hate talking to computers, other than that, it was a five-star experience.

First, talking with the computer could not understand my answers. Second, I had to go to a T-mobile store to do this and had to give my card number while in showroom with people present. I ask to attach this to my account, they could not do it. It was frustrating compare to the way it was in past.

Cracked iPhone. The experience was great. Phone was shipped within a day. I was satisfied with the replacement phone even though headphones weren’t sent them. I was happy with the replacement phone and will continue to be a customer with Assurant.

I submitted a claim on 9/7/19 and it was approved immediately. I received my replacement phone in two days and it was exactly like the one I had. The claim process was super easy. Thank you for a very positive experience. I am completely satisfied.

I liked the experience he had at the time of having to change my phone. I had no problem and I was very cordially and kindly very mocking experience and of course I recommend them for a next occasion..

Google Pixel. Assurant was professional and prompt in their replacement of the product. Communication was continuous in the process of the replacement, and a follow up e-mail was sent to ensure satisfaction of the product.

My experience dealing with Assurant was nothing short of awful. My replacement was assured for the next business day but I waited 5 days without so much as a confirmation email. Then I had called to hear that my order request hadn't even been confirmed by Assurant staff. Then I waited another 4 days until I finally received my replacement device.

They did not help me at all. They took my money and don’t want to give me a refund. They can be disrespectful on the phone. They do what they want not what the customers want. All they care about is the money not the customer. This company is trash. It's better not to spend your time with them on the phone because they can give you a heart attack at the end. That’s how bad their customer service is.

THEY GET ZERO STARS. But wouldn't let me post this with less than one star. They deserve negative stars! I paid them every month for over a year. Finally I broke my phone, so insurance should be helpful? Assurant is not. I filed my claim, paid them their money and my claim was approved that night. Now over a week later I still have no phone. I've called 30 times and all anyone at the company can tell me is sorry we have NO phones in the warehouse to send you. Not my phone or one close to it. They never even bothered to message me to tell me they didn't have the phone. They just left me waiting and I had to call them to find out. No matter how high up in the company they were they said the same thing, "Sorry for the inconvenience. We took your money but we don't have any phones in our warehouse to send you." And they cannot tell me when they will have one. Could be tomorrow. Could be 3 months from now. They have no idea.

This was the worst experience ever!!! I continued to receive the wrong info to get my claim processed which caused me to be without a working phone longer. Once I received the new phone it didn’t work properly so I had to go to the mobile store for them to fix it! It was just a terrible experience!

The replacement phone I received was a USED Verizon phone. Not a new Spectrum iPhone. The process was ridiculous and long. Not happy. My brand new phone was USED and from another carrier. Also, was told deductible would be 100.00 NO MATTER WHAT and that was not true. I had to pay 280.00. Not 100.00. Very misleading and then they send you a old ** phone from another carrier. Not a fan of this company or their service. At all.

This company is a total fraud. I've read online of the scams they pulled on people and amazingly it actually happened to me. I have T-mobile and went thru the necessary steps to return my phone. Two months later, I'm getting charged 510 dollars because they said I returned the phone without actually putting it in the box. Mind you I filmed myself putting in the box, since in the scams I read about this company, it's happened to other people in the past.

Upon reading reviews of Assurant, I was a bit nervous! But my experience was seamless. I paid my $99 deductible and received a 10plus that was the same color as the one I had originally! Also, the one they sent feels more durable. They included the envelope to ship back my original phone. I'm grateful my experience went as well as it did!

They’ve done a wonderful job with my claim. I truly appreciate the timeliness of service and courtesy throughout the process. My representative communicated throughout every step of the process, making it seamless.

Approved my claim, shipped the device, never received it, got a notification that it was shipped back to them. Called and on hold for over 35 minutes before asking if they can call back when they find out what happened. Never called me back. Call back a day or two later. Call back and told it'll be shipped back out on in 6 days. Ask for someone who can maybe help me get it back faster since there was no delivery attempt. (I was home that whole day.) Hung up on me after putting me on a 20 minute hold. Call back again and told the claim was actually cancelled and I need to send a letter in the mail to find out why. Oh yeah and they never refunded my deductible. ** awful company.

I have no complaints. Everything was taken care of. And everything went smoothly. Definitely worth having the insurance. I will keep using the insurance. If it wasn't for the insurance I would of had to spend a lot of money for a new phone.

I received my refurbished phone, 2 weeks later I had to return it because I couldn't hear 80 percent of the conversation. I was told that in order to get my new refurbished phone my information has to be in before a certain time for next day delivery. I rushed over to FedEx between 1:30 and 2 pm. I called in the info, and was told I'll have my phone tomorrow. I received it Tuesday after 4:30. Now the new phone is already doing the same thing. This is not acceptable, I've spoken to at least 3 Managers or transferred Supervisor's phones. I have to deal with this nonsense until I can purchase a new phone. I paid over 200 dollars for my and a 100 dollar deductible and I was told I'll continue receiving refurbished phone until I get one that works. No way is this fair.

I called Assurant to file a claim over my broken iPhone. I called several times and spoke to several different agents. Theo response and customer service was always the same. Extremely rude, unprofessional and very unfriendly. They didn’t really care about the problem I was having with my phone. Their attitude was terrible and I would recommend this service to anyone as a matter of fact I cancelled the insurance service.

My phone was stolen. Called in to file claim. Everything sounded good. Paid my deductible and was told I would have my phone the next day. Here I am on day 3 and still no phone. They say product is in backorder and can't tell me when I will get it. Thanks for nothing ASSURANT!!!!

I had to repeat my claim information more than 3x in one phone call to 3 different people. Awful. Every time I called, I always had to call back. Then, I needed to call to see when my claim would be approved or not past the 5 day timeframe. This is the absolute worst insurance claim I have ever experienced.

I received my replacement device on time and efficiently. I also received the thank you note for returning the device, but am been notified by T-Mobile they have not received it the device yet. I would like to request a copy of the thank you letter.

The representative was friendly and immediately got my claim approved. She explained everything and answered all my questions. Once the deposit was paid, she immediately made sure my phone would be shipped out on the next business day. I appreciate being advised there's delivery on weekend & my phone was shipped out on Monday.

No issues to report. Smooth transaction. The shipping was very fast. Will recommend this program to friends and family. I’m glad I had this insurance on my device because losing your phone is a horrible thing to happen.

I was told by an Assurant employee and a T-Mobile employee that when I submitted my claim, it would be for my screen to be fixed. I would receive a replacement device and would have my phone sent back to me when it was finished. This was told by two separate people on two separate occasions. Come to find out, that's not how this works at all and the replacement device is in fact my "new phone". Since I thought I was getting my device back, I didn't think to save the notes I had on my phone, login information, and a million other things you don't think about until they're gone. Next time this happens, I'm just going to Apple where they can fix my screen.

I recently had my phone replaced by Assurant due to a crack screen and received a refurbished phone. My original phone was a Samsung Galaxy S9 Edge and my experience was great. I was able to take it to the pool and take underwater videos and take pictures at the pool with no issues of water damage. So just fyi, it is listed as IP68 resistance which indicates that it is resistant to water at 1.5 meters for up to 30 minutes. The replacement phone I received from Assurant was good until I accidentally dropped it in bath water for less than 10 seconds. After it fell, the camera failed and then had difficulty charging and now does not turn on. There is evidence of fog in the cameras so for some reason my Samsung Galaxy S9 which is IP68 resistant got water in it.

Just discovered about 5 weeks after receiving replacement device that the speaker phone mic doesn’t work at all. Poor call quality for other end end (I can hear them just fine) and no speakerphone call use at all. Noticed also that T-Mobile suddenly isn’t able to recognize what device I have. Seems strange.

Literally the worst insurance company I have ever dealt with. From the time I started the process till I actually got my replacement phone was over a month. Tried to go online and "fast and easily" file my claim... The day I created the account I tried to log back in at a different time and it would not accept my password that I just created hours earlier. When I tried to call in to do it over the phone of course I had to have the primary account holder on the line so then I had to arrange time with him where we could both be there to call and file the claim. Once that happened he literally verified the billing address and was not a part of the conversation whatsoever thereafter.

Samsung Galaxy Note 8. You send me a phone is not working good, get stuck (freeze). I can not make a call or check or use the website because is not responding (my phone). Had signal and connect to my house Wi-Fi but still get stuck. Is very upsetting because I move and transfer everything and the phone did not work. When they send me my phone they send me the phone with our cable to charge without the key to open the phone and I went to T-mobile office 2 times, 1 time they didn't transfer all my information and picture, 2 They help me good but I not happy. I'm disappointed.

The delivery was fast with no other issues! I had great communication with customer services. The phone is as described. I will be recommending the rest of on family and friends to get Assurant services.

The phone you sent me is worst than the one I sent you. It drops calls. Can't get on Facebook from app. Have to tap apps 1, 2, 3 times before opening. If I had known I was getting a refurbished phone I would not have traded mine in. Speaking to one of your representatives he told me that the Facebook was down in my area.YEAH!!! My husband has Verizon his Facebook work fine. My grandson has a T-Mobile his Facebook worked fine. I will not continue to pay for insurance for you to send me a dud of a phone here HAVING TMOBILE HAS BEEN A VERY BAD EXPERIENCE.

Replacement of stolen or lost IPHONE 7. Extremely poor service. Very dissatisfied. Would not recommend your company to anyone. Should not have to wait for a replacement of a phone for such a long period. This day and age when having a cellular device is a necessity..

After turning in my claim it took 5 TO 6 DAYS before I received a phone! I had family and professional business to attend to but I had no phone. I am very unhappy. I will not sign up for this insurance again.

Very courteous service. Responded very nice to all my concerns. I highly recommend Assurant, The staff treated me with the most courteous service even though I was the one who made the mistake. Way to go!

I received a new phone on 9-10-2019 and on 9-11 it wouldn’t turn on. I took it to Apple store and they couldn’t get the phone to turn on. Apple gave me a new phone less than 20 hours after receiving a phone from Assurant.

Another Revv plus cool pad cell phone was sent in a very timely manner. Good customer service was appropriate. I had to pay $49 as a deductible. It was in good shape. T-Mobile helped to activate it and set it up.

The iPhone 8 Plus I received is completely garbage! It doesn’t work at all. I have to reset my phone every other day. The camera doesn’t work, the apps won’t load it is completely garbage! Please send me a new phone.

The replacement phone we received is not working properly. We contacted you on Friday to report it and request a second replacement. Your representative said we would receive the phone next day, Saturday. Came to find out today, Tuesday, after calling your office again, that you don't deliver on Saturdays! Today, your representative tells me that we should receive it today.

Great support for the second time, just got replacement phone and once again phone fell and ruined screen. Didn't know how long the wait till claim was accepted. Was suprising fast and took great care of helping out our situation.

The agent I spoke with on the phone was very personable and gave excellent service. She showed empathy and explained the entire process to me clearly and precisely. The process to get a replacement phone, in general, was pretty seamless and I had no issues activating my new device. Thank you for the free upgrade!!

In short, I submitted an insurance claim for my damaged T-Mobile device to Assurant on March 1, 2019. On 4/10/2019 the claim was actually filed, and a refurbished device was sent to my residence, along with instructions pertaining to returning the defective device to Assurant. I followed the exact steps that Assurant provided in sending the defective phone unit to them once I submitted my insurance claim.

Lied about when I would receive phone. I hope I never have to use this system again, they tell you next day but don't tell you it's a 24 hour review on once they did the review. The claim went in in Friday which means I did not get the phone till Monday when I purposely put the claim in Thursday to receive it Friday. What a crock of **.

It took over 5 hours for Assurant to simply access and verify my account. It was verified at 4:30pm est on Thursday and my device wasn’t sent out until Friday. I was given misinformation and wrong information from 2 different supervisors, one telling me they could expedite the shipping and I would receive it Saturday, one saying I wouldn’t receive it until Monday. The address I gave was only valid for Saturday and made that very clear to you guys, and again I was guaranteed Saturday delivery.

My replacement phone was not the same as the original so I had to return it. Now I received the correct phone and sent the broken phone back but now Assurant is saying they didn’t receive even though I have FedEx delivery confirmation. I would not recommend this insurance if you can help it. They are not organized.

It was a lesson learned. The phone was fine but I discovered that you all charge 10 but the flyers you have in the store says 6 dollars and the tellers dont explain how the insurance works or what the deductible is or how much it is.

The representative was really helpful, and it did not take that long for him to help me out. He said it would take 3-5 days to review my claim, and it only took 3 and I heard from Assurant on 9\11\19 and I received my phone on 9\12\19.

Very easy to make the claim, replacement came quickly, and I had plenty of time to move files to my new phone before sending my broken one back. First time I've ever had to file a phone claim and this was basically seamless.

Very poor service. They have no idea what they are telling you, just try calling back and you’ll get a different answer. You would be better off just buying a new phone then using this horrible service and poor coverage. What a waste of time and money.

I was assisted by a rep over the phone, due to the damaged phone I was unable to respond on the phone to the prompts. So the rep assisted me and asked the appropriate questions instead. The downfall to this interaction was at the end she still pushed me through to the automated survey. Sorry I still could not answer the question and so I hung up the phone. The process was quick and easy. I had my replacement phone the next business day.

Submitted claim for damaged device and received a replacement within 48 hours and was satisfy with the services and the replacement phone and the excellent service we received. Would recommend this service to anyone that has cellular phones and need protection.

Recently, my wife dropped her Galaxy S9 plus phone, chipping two of the corners on the screen. We contacted TMobile and they connected us up with Assurant. The whole process was first rate, my wife has her new phone and the whole process was quick, easy and thorough.

We were shipped a defective replacement and then were notified that in order to get the issue rectified we’d have to send the phone in and wait for tracking to be confirmed prior to receiving yet another replacement despite having paid a deductible for a defective phone.

I paid 149.00 for a replacement phone on 9/9/2019, I was told it shipped on 9/10/2019, nothing arrived at my front door, I called T-mobile to let them know I didn’t receive phone. They did a claim. I was told to call UPS and file a claim. I was also told it will take 10-15 business days before I hear anything, I have never not received a package at my home, I am very disappointed in the actions of me paying for something I haven’t received and I don’t understand why I have to wait for the phone I have already paid for, very, very, disappointing

Broken screen for iPhone 8+. I accidentally broke my phone and I had no money for down payment and the company understood and I was able to file my claim and wait till I had the money to pay for the new device. It came quick and efficiently.

Great customer service. Quick and efficient. Replacement phone was sent in timely fashion with packaging to send the old phone back to the company. I would recommend this to all the people I know and have nothing but good thing to say.

Everything was good but took more days of what you said in the pace. I hope you Will change and send in the right time. The phone came in great condition with some bubbles in the screen protector but the rest east perfect.

The process to receive a replacement phone was simple and straightforward. I'm so glad this insurance was available as it allowed me to replace a damaged phone for a small amount when compared to what it would have cost to pay for another out of pocket.

The replacement process was smooth. They sent me a totally different phone than what I had and I wasn't able to transfer my information, due to the battery being low and not being sent a new phone cord it was difficult.

If I could give a zero I would. Phone was supposed to arrive overnight. Spoke to 7 different reps over 6 days about the problem. 7th rep gave me answer that wasn't a lie, I think. Phone arrived Thursday.

So about two weeks ago I lost my phone and tried doing claim which I paid the deductible and sent in a picture of my ID. Took 1 whole week to get my replacement phone because my claim was being reviewed. Interesting because to charge a damn $15 you guys do not review me. I pay insurance because anything happen and your company made feel like a criminal for trying to get my replaced. AWFUL would be the rating of my claim. I will most likely be removing insurance service.

What great customer service! I broke my tablet and Assurant was so great. They overnighted my new tablet. My representative was so nice. I think her name was Mary Ann. I think she was great. Thank you for doing what you say you're going to do.

Submitted a replacement request. Received a scratched up (deep scratches, can feel them with my nail) used piece of crap with a burnt out battery that won't last a day on a single charge with minimal use. I'll be complaining directly with Costco on this one.

People answering the phone were compassionate, kind, & helpful!!! The new replacement phone arrived promptly. When it turned out the old phone revived & the new one was not needed, there was a Free Return Address Label for returning the new phone. Very much Appreciated!!!

I had a very good experience with Assurant Phone replacing my broken phone. Phone tech person was very helpful and service was fast. Received phone in a very short time. It is worth it to insure phone as accidents do happen.

I was given a refurbished S9 phone to replace my S8 phone, which model higher, they just forgot to include any accessories with the replacement phone. Also I was not offered any choices even though I have the JUMP program.

I'd file a claim with Assurant to replace my old phone that had accidentally broke. After Assurant verified my information I received a replacement phone Galaxy S9 exactly the same I had before and it took less than week for the whole process.

Yeah the girls were very helpful. It would be easier if you sent it to the store closer to me next time but everything went well. Thank you. My problem was they wouldn't let me take the phone home the one that I was turning in because it didn't have enough battery so I had to drive back to the next day, the only problem.

It took a few tries to get the Where’s My iPhone app to shut off but after that it was a breeze. I got the new phone and set up was easy. Put the broken phone right back in the box and shipped it back with the prepaid label. Worked out amazing.

The process from start to finish was done in excellence. I spoke with Jose' and he was very nice and caring and he showed that my situation was very important to him. I appreciate all of the follow up that I am getting to make sure I'm satisfied.

Their system is very easy to use. They were super fast with my claim..and there wasnt any hassle at all. I would recommend Assurant to all of my friends. Was probably the easiest phone claim I have ever made!

Reported lost/stolen phone, spoke w/ rep, paid $175 replacement cost, shipped via fed ex; found phone, called to report same, called fed ex to refuse shipment. Package was NEVER en route to Freeport per shipping track. Had not left Rockford IL on day should have been delivered...showed ret'd long before phone was reported lost. Interesting!!! Tracked return to York, PA. Shows date, time and signature of receiver; however, no credit has appeared on my credit card. Plan to protest charge if not on there prior to billing!!!

I placed my claim on a Saturday and it took forever to be approved, usually it’s instantly. I received my phone on a Tuesday just to find out the damn thing did not power on. I contacted T-Mobile who transferred me to Apple. I had to make an appointment the next day just drive out of my way to Apple. I was told that they would be able to just replace it. Just to get there and have to have them send it off for repair. I had to wait an additional 5 days for a phone to be repaired that you guaranteed would work. Apple stated the motherboard had to be replaced. You guys can’t possibly check those devices. Not to mention the steep 240.00 bucks I had to pay on top of paying monthly for my insurance. In my line of work I depend on my device so I am very upset I lost a lot of money dealing with your low quality of a business.

This was the worst experience I have had. The replacement phone did not work. After sending my original phone in along with paying my deductible this phone has been a nightmare to get another one. You guys have sent me on a ** wild goose chase. First you tell me to get a loaner from T-Mobile only to waste my time and gas for them to tell me they don't furnish loaners, then you tell me I can go to Apple store and they will replace it no questions asked. That is not the truth either. Since 9-8 I am still trying to get a second replacement.....I pray to god I never have to use you guys again.

Assurant was very helpful in replacing my lost phone... I have had insurance on my phone since I have been with Metro PCS, and it's a great feeling to know that if anything happens, all I have to do is call, and I'll have a phone by the next day...

I called on a Monday to report my phone lost. September 9, 2019; the next morning a replacement phone was on my porch. I was quite excited as I often feel that when I leave home, I need a way of communicating. (Elder, 76 years old) I appreciated the swiftness of delivery. Phone working very well. Thanks.

I’m very disappointed and dissatisfied because first of all it took me almost 3 weeks to receive my phone because the suite # wasn’t entered correctly then when finally received a phone I received a black phone when I purchased a blue phone the phone was all dirty and sticky and scratched around the camera.

The process for the claim start a claim was fast. The staff was very helpful and made the process easy to complete. The delivery of the replacement phone was delivered within a couple of days. I would rate this process 100 out 100. Thank you.

Got a replacement phone on the 8th of September and it worked for 3 days, got back in touch with the clowns at assurant and they said to send it back, waited for return label it is now the 22nd and nothing

The experience was pleasant and did not hurt....the phone was replaced within one day. The attendants were pleasant and the experience was without issue. I totally recommend Assurant for all personal items insurance. I would use them again.

I ordered the phone on the 10th and received the new phone on the 11th. Excellent service! I called Assurant to... They were able to let me that the returned phone got to them on the 14th! Superb job!

Replacement on broken cell replacement came without any delays or problems sent by UPS and returned the same way no issues or any problems... enjoying my / cell now. Phone works well and no problems great job.

I had to get a replacement phone for my daughter cause hers was stolen. Well it took about 2&1/2 weeks to even get it approved. And then when we finally get it the IMEI# is locked to another carrier. So then I had to get a return shipping label sent to me, which took me twice contacting them to get. And so now I have to pay for an entire month's phone bill, when she only had the phone for two days. I personally think this is terrible customer service on their part.

My experience was very good. After I did the claim, I received my new phone 2 days later and everything was very easy from the phone call to the moment I receive my new phone. Also, give back the old one is easy as well at the moment that you just need to put your old phone inside a package that comes with the new device. Only thing you need to do is mail it and you don't even need a stamp.

I would totally recommend Assurant to my friends, relatives. This place Rocks. I thought I was gonna be without my phone for a few days when I dropped it about 20 feet and crack up my screen and messed up my phone internally. I did a online claim with Assurant about 145pm and the next day at 215pm I had a new phone replacement at my front doorstep. Thank you so much Assurant. You guys are the Best!!!

My experience with Assurant was, that the service for my claim was handled with accuracy and quick service. The replacement phone was shipped to the right address and on the day that I was told the phone would be delivered.

The equipment replacement request process was extremely easy and quick. The replacement equipment arrived as scheduled with no issues. We have had the new phone for a week and it is working perfectly. Our only issues is trying to remove content from the broken phone.

I lost my phone, so I called assistant and filed a Claim with them on my insurance and after paying the deductible for the new phone, they sent me a new phone the next day. Thanks very much for my new phone.

Replacement of S8 with S9. The process was easy and the information provided timely and accurate. My live interaction with your representative was pleasant and straightforward. The return of the damaged unit was easy to follow and thorough. Thank you!

Assurant insurance has exceptional customer service. The process was not very painful and the deductible was very reasonable. Very happy with them. Highly recommended for the protection of your phone.

I made my claim on the 12th and was approved on the 13th. I was supposed to receive my replacement on the following Monday the 16th. I did not receive it because the apartment number was not included in my address. That order was canceled and I "new" phone was sent out. I received it on Tuesday and the phone was faulty. I proceeded to send back both phones on Wednesday. I was told a new phone would be sent out once both phones were in transit. Now my claim is under investigation and I still have no phone and don't know when I will get one. This is ridiculous that I have to wait this long for both of your company's mistakes.

You Guys didn't send the right color, you send the replacement phone black, when my phone color was flamingo pink, when I called you, one of your workers told me "We don't guaranteed the same color"...

The overnight package was truly being responsible and professional. However I will be happy if in the future we can receive a new cellphone upon the first claim made, after that then we can go the refurbish way.

Staff was very helpful, polite and genuinely interested in helping me get my device replaced. I received it the next day just as promised. Thank you for this service, it really helps to know your device is covered.

I forgot the order. However the guy that helped me was very good. He was friendly and help us out in a timely and professional manner. He said that the phone would arrive around Tuesday. We got it on Tuesday. Keep hiring people like him.

It was a lot of calls and a lot talking to people but in the end it seemed to work but haven't got a check yet. I wish it could have been the same person I talked to every time. I had to explain what was going on to many people.

It was a pleasant experience from beginning to end. To have have had my son’s phone taken. The customer services representing the company was outstanding, helpful and kind. Everything I needed at the time. Thank you.

Knowledgeable, friendly, prompt, efficient, no hassle had replacement phone sent within 2 days. I was notified when they received the damaged phone. Would recommend having Assurant Insurance on all phones.

Order was not delivered on time as promised. Everyone I talked with Lied, and told me that my order would be sent next business day, and it was NOT! Customer service did not want to listen to my concerns and or complaint! Received 3 Business days later! Horrible, Horrible customer service! With you people, Customer Care and or service is Non existent! I will never use you people again!

My son's phone s was lost and replacing it was easy with Assurant. After paying the deposit my son's phone was delivered within 2 days. I have no complaints. I wish the deposit wasn't as much. But it was the same as buying a new phone from the store.

Everything was easy and fast. All of the reps we spoke to were amazing. They went above and beyond. We will always use them and always recommend them. We appreciate you all taking time to make this process fast and friendly. We got everything fixed in a matter of minutes. I was even able to check all my claim process online. Thank you all again!

I entered my claim around 6:30pm on a Thursday and didn't get a notice of acceptance until around the same time friday. Replacement wasn't delivered until Monday. Which my policy states 24hr turnaround. When I opened the package the phone was a different color. (I didn't check to see if they had a clause about the color might be different.) Otherwise the replacement works like new. Just a slow transaction all around. The claim before this one was several years before and had my correct color phone and was delivered in under 24hrs.

I had originally filed a claim, thinking my phone had possible water damage. I found out I potentially had warranty through Apple, and since the phone is water resistant, was recommended to take it to Apple. I cancelled my insurance claim with Assurant, and never received the insurance replacement. They informed me it would take 10 days to receive my deductible refund.

I contacted Assurant to replace my phone as my screen was cracked due to me dropping the phone and had no problems with the process to have it replaced. I would highly recommend this service to anyone with a cellular phone.

I called in my issue and Assurant handled my situation with friendliness and speed. Due to the fact that I could not boot old phone I had to go 22 hours out of my way, a whole 2 hour drive to activate the replaced phone. I would like to express my interest in a metro PCS store here in Cumberland Maryland. Great service great phones, awesome insurance.

Charged me 3 extra dollars. I had to add more money to make claim. You have poor customer service and experience and I would curse every corporate associated with you.... Also I will never get your insurance again and I will never file a claim again. I have removed insurance so ** off. Better send my ** refund ** and you guys suck on all levels. Piece of ** company and claims process.

I called T-Mobile and was told I can make acclaim. Assurant was very pleasant, and the Rep said it will be shipped today, I received the replacement phone by 11am the following day.

Terrible training. Absolutely awful experience. Even the manager I spoke to was uninformed at best or at worst a flat out liar. So many things wrong here I could write a pamphlet. I am so frustrated with their incompetence I plan on leaving T-mobile as soon as possible. They did eventually get me a replacement phone....10 days later. I guess that's something.

You did great getting me a replacement phone, but the phone I received doesn't work properly, I am unable to hear any alarms or ring tones. But notifications come in loud and clear. It's very disappointing.

Too many steps to finalize the claim especially for a business account. I had to be without a working phone for two days, on top of I have to be paying a deductible for an already expensive monthly insurance for a refurbished device.

Received a refurbished phone that began to overheat and the screen began changing colors and distorting my screen saver. When I called back I felt that I was getting the runaround and the policy in place would have left me without a phone for the entire weekend. Even after speaking with several, managers there appeared to be no concern or compensation for me as a customer. I have been paying into my phone coverage for about 2 years if not better.

When I did the claim I have my doubts because nobody was paying attention to it. It took me 4 days to be approve and not because they check my claim number. It was because I start to communicating with the Help support. That way I got approve but excellent service.

A cable cord for the replacement phone should have been included in the box. I had to buy a cord at $15 additional. After paying $100 for the phone replacement that could not use the old cord, a replacement cord should have come also.

I broke my phone, and the customer service were great and fast to taking care of it! I received in with the time allotted, I’m so glad I have insured my phone with the carrier. I recommend insurance when getting phones! Thank You.

They deserve 5 starts. But why I am giving 4 start. It's because of they only send you device without charger. And in my case I lost whole device with charger. I am little disappoint. But overall it's really good experience. It's super quick, I got my new device within 2 days. Thanks Assurant for all of this.

Easy automated process, other places it's not so easy. There were Simple directions to follow and quick service. The phone arrived in 2 days. There was good communication throughout the whole process via email with updates and notifications.

I filed the claim that my phone was broken and I paid my deductible. The next day I received a new phone and instructions on how to return my old phone. It was super easy and quick. I am so glad I had this insurance on my phone!

My process was smooth. I paid $99 for a replacement phone that doesn't hold a charge forcing me to do a warranty return and then Samsung or Tmobile charges me for that too. So, I actually paid $106 for a replacement phone. Not satisfied.

Service was awful. I had to pay a higher deductible than I was told I would pay when I ordered the insurance. When I questioned the representative they told me the price went up a month ago?!!! How convenient!!! Very disappointed!!!! Would never recommend your service to anyone.

Problem of $175 credit back to my Credit card has been resolved.

It's **. I pay for almost the best insurance plan and my phone stopped working because of hardware issues and because there was a small scratch on my phone it wasn't accepted and I had to go home and pay 100 bucks and make a whole other insurance claim.

So my phone screen cracked and I using my insurance with t-mobile. T-mobile told me that I had to call and give my information but I was able to file it through their website, it was really easy, I got some trouble paying with my credit card, but I called the customer service and they helped me really fast and they were really friendly. I got my replacement the very next day so kudos for the fast shipping and delivery, that was a life-saving!

I have had the replacement phone for about three weeks now. I didn't notice it the first week, but since then, I have had multiple lost call happen. I would be talking to another party and calls are lost. I need a better replacement phone. Please contact me, **.

I called to report a claim for my phone that had stopped working. I received my new phone just a few days later and SENT out the broken phone the NEXT day. They are now charging me full price for the phone because they said they never received the phone. I dropped the phone off at the post office in the envelope that was provided. I called and let them know I do not have the phone, they will not work on this with me. The company said I have to pay for it or my phone will be disconnected. I have no way to pay $800 out of pocket for a phone I DO NOT HAVE!! I wish they would help me figure out where the phone is or work with me to solve the situation.

Updated on 09/21/2019: I filled a claim on Monday 9/16, they approved it on Wednesday, they supposed ship it Thursday for a Friday delivery. After I didn't get anything on Friday, I called and asked why? They said the delay is because they dont have a phone. How can you sell a product/service and charge money knowing you dont have what you are selling? Do not insure your phone through this company. They will put you through a lot and you might just decide to cut your losses and buy a new phone for convenience. That is probably what they want.

iPhone replacement. I dropped my phone and cracked screen and had no problems with getting another phone promptly with great customer service. I received my phone in a box with directions and paid postage to return my damaged phone.

I had a very bad broken phone. I was worried. Super expensive to repair. I CALL Assurant. they were very helpful. Very friendly staff. Super easy process. Thank you so much for all the help. I would recommend to everyone.

Seamless experience. Agents I spoke with were professional, courteous and efficient. Best customer service I can recall in recent memory. Very impressed. Will highly recommend your service to friends who may be in need of insuring their phones.

The hardest parts of this whole process were: 1. Getting into contact with you. The staff at the T-Mobile didn’t want to contact you for me. Finally the gave me your phone number. 2. Trying to have my first name spelled correctly... more than 5 tries. It never got spelled correctly. After that things were so fast. Called in and made claim. Nothing next day. Replacement arrive next day. Thank you so much!!

Thank you for ALL y'all did for me! Well worth paying for insurance on my phone. I've had no problem with my new one, very simple to use and the volume is perfect. I did have to order a charging cable from Amazon (not one in box) I got a soft red cover from Geek.com for a dollar!!! All Perfect now!!!! Thanks again!!?

Received my replacement phone after mine had been lost. Customer service was very helpful. When I started using my phone, the battery life would not hold as long as my other phone. I can only use this replacement for about an hour before it dies.

We have been continuously having issues with them, it has never been smooth. Our latest experience is an extra replacement charge as our replacement phone didn't work from the start, and we needed a replacement phone for our replacement- they said they wouldn't charge it and of course they did. To me this is fraud, and I have yet to receive a response from a supervisor on this issue. Bottom line, find other places to insure your phone.

My Samsung S8 phone became difficult then impossible to charge. The charging port was damaged even after being cleaned out. We filed a claim and a reconditioned phone, in excellent like new condition, showed up in just a few days. I returned the damaged phone and received a note when it had been received. Flawless. Many thanks.

Not only has it been a week now, but my claim finally got processed and they still haven't expedited my new phone despite the automated system says they are every time I call. And then to make things worse, I checked my bank account online this morning and it seems they have charged me the deductible twice! Worst insurance company ever!

I received excellent customer service and support. The entire process of reporting my claim was quick and efficient. I received my new phone very quickly. I especially liked being informed of the easy procedures of returning the damaged phone and what to expect if the damaged phone isnt returned by a certain time. I am very satisfied with this company.

The claim process was fast and efficient. The process was simple and easy to follow. Response was quick and convenient. I received the replacement product faster than expected. Thank you for the great service.

Probably one of the simplest claims I've done. Easy peasy. I submitted a claim in a matter of 10 minutes or less without any problems. 2-3 days later, the replacement came with everything, including the envelope for my damaged phone to be returned.

Website was very easy to navigate. Response was immediate. Approval came within 1 working day. Tracking new product easy. New phone set up very easy. One thing missing was the tool to open the phone to get the sim card out. We had one from an old phone that we used. Very pleased with interactions.

I lost my phone and filed a lost phone claim. Days later, I found my original phone, however T-Mobile discontinued service to my original phone and directed it to the replacement. They could not redirect it to the original phone until the replacement was returned. The replacement was lost in the mail. Once I found the phone, I returned it. Assurant system should have triggered redirecting cell service to my original phone, however, that failed. With the delay, I went an additional week without my access to my phone. T- mobile provided $20 credit to my account which was not close to the amount of inconvenience caused to me. When the phone arrived

Sending me on a wild goose chase, asking for proof that no one can provide! Assurant asked me to send them the official receipt from Samsung. I went to my online account, printed out the official invoice, proof of delivery, etc... To prove that I purchased from Samsung. Assurant wants to have the IMEI number on the receipt. Samsung reps keep telling me that Samsung doesn't provide that on the receipts. It's not in the invoice program or has the option to enter it on the invoice system at Samsung. Stop sending me on a wild goose chase. Samsung is not a tiny company that they can just create an IMEI number slot in their receipt for me.

The agent said he would email me when the replacement was shipped. He never did. Heard nothing for a while, then checked online after the Labor Day holiday only to find it had been shipped but the shipper was not listed. The # enabled me to find the shipper, it had already been delivered, NO SIGNATURE. Extremely poor service.

The agent I spoke with was professional, efficient, and friendly during the inconvenience of replacing a stolen phone! He was able to still get me into my account even though I couldn't remember/access the pin number to my account. I appreciate the overnight shipping as well.

Called the insurance company to report a damaged phone and was greeted with respect and dignity. Got my new phone in a couple of days and it was up and running. Thanks for your make it easy way of doing business.

It is frustrating to me how many times I have to pay the $175 deductible due to the fact that quality phones are not being sent as a replacement. The current replaced phone was sent in January. Now the phone has no service due to an antenna issue. That was not caused by damage from use, just a defective phone!

The service was easy and everything was fast. We received item by third day. Took just a call of about five to ten minutes, not many questions asked and everything was so easy. Friendly. Will recommend services to others.

I thought it went well but a week after you replaced my phone you send cancellation papers. Am I required to cancel? I am confused and would like confirmation about this. I obviously had paid the bill or I wouldn't have received a new phone. Please explain.

My phone had acquired a crack. It kept running for 3 months started to absorb fluid and shorting out. Went into T-Mobile in Flower Mound. Got help starting the insurance process. It went smoothly and fairly quick. It was late Sat so I didn't get it till Wed. Got the new phone, came down, had the info transferred about 45 min and I was back like new. Great job Assurant.

I applied for a claim of one of my damaged phones on my accounts that was covered under the insurance. Everything went good and got an up to date phone in less then a week. Plus I was able to send other phone in the return envelope that they provide. I highly recommend Assurant with friendly customer service and fast delivery.

I would give a negative 1 if I could. I ordered a replacement device on Friday. They told me they didn’t have my device in so they would send a comparable one the next day. I call back Saturday. They said it would be Monday. I look on Monday to track my claim and no info has been updated. I called in. I have been on the phone 1 1/2. So far spoke with 2 supervisors that still cannot help. They are saying when the warehouse gets it they will ship it with no estimated time or day and I have no phone so they took my money knowing they could not get me a phone. This is so unacceptable.

Customer service was great! Only issue was that refurbished device I received malfunctioned, but they very quickly overnighted me a replacement. I would definitely recommend insuring through Assurant. Accidents happen and Assurant was there to help make it easy.

I kept procrastinating to call the 1-800 number to submit the claim for my broken phone thinking that it was going to be a hassle. And it wasn't. The process was easy and the representative was very helpful. I will definitely recommend this service.

Great job. I wanted overnight shipping without having to pay fee. When I first used my benefit, the shipping over overnight a no additional charge. I still like the service and would use and recommend them again.

My experience with this company was great. When I called in about my phone customer service was great. All my concerns were answered. She explained to me what she required of me and told me when I would received my my replacement. Everything was right on time. I would refer them to anyone to get their insurance.

I received the replacement phone and it was broken. Over the next 16 days, I had to call Assurant 3 times to get a replacement phone and I still haven't received the phone. I finally found out today how to get the 2nd replacement phone but this has gone on WAY TOO LONG. There is no excuse for it.

I was really dreading the thought of trying to get a phone once I broke mine. I went to my U. S. CELLULAR office and she told me what to do. I went out to my boyfriend's car and we called Assurant. The lady I talked to was great. I could have talked to her all day. She walked me right thru with no problems. The phone arrived and we called and talked to a gentleman that was so nice and walked us right thru getting the phone up and running. I can't thank you enough for making what I thought would be so complicated an easy thing to do to get a new phone. Thank you so much... and if you can possibly find out the lady that did my paperwork to get my phone here and the gentleman who helped get it up and running, please let them know how much I appreciate them being so kind and helpful. We need more people to talk to like them on the other end when we have problems.

Assurant is refusing to fulfill on its insurance contract to provide a replacement phone due to an internal system issue they can't resolve. I purchased a new Google Pixel 3 XL from Google with preferred care for $129 which became activated on 10/16/2018 and is supposed to remain active until 10/16/2020. The contract number is **. I dropped my phone and broke the back glass which is covered under the insurance policy. When I called them to get a replacement, I was told they wouldn't be able to fulfill my replacement because the IMEI on the insurance policy was changed. I have never transferred this policy, have no record/email of that being the case, and they couldn't provide me with additional details.

My Assurant mobile device claim I did online. The experience was easy and quick. I just wish my device gotten here sooner but that was because you guys don't do shipping on weekends. The device I received works perfectly. There was a little problems restoring my old data but I believe that to be operator error and not device.

I wish you would make links easier on the site. Sites wasn't responding properly. Would have gave 5 stars. It just took so long to get approval. Keep getting denials that needed more information. After that there was links that you sent that were actually easier. The Adobe site was the one that wasn't working. Wasnt letting me send documents to you. Thank you.

I been looking for my tablet for weeks then finally I did an insurance claim. When I place my claim online, it was so convenient. It came on the day the shipping company said it was. My claim got approved fast.

The phone you sent me was worse than the phone I was trying to get replaced!!! The screen did not work, it was green and after looking on the internet I found out that it was a known problem with that phone. You need to carefully check the replacements! you send out!