Assurant Phone Insurance Reviews

Service was fast and easy. Although my claim took a little longer because it had to be reviewed. Overall it was seamless and customer service was on point. I called in and did it by web. I would recommend this to anybody that gets a phone.

The first time I dealt with Assurant it was a horrible experience. So, this time I was dreading it, but i was pleasantly surprised. The service was good and the time it took to get replacement was excellent. Overall not a bad experience.

I filed a claim on my phone over a week ago expecting a quick replacement since the shipping is Next Day Air. As of today I still don't have a replacement phone. I've been without my phone the entire time. All Customer Service keeps telling me is that the phone is on back order and they have no idea when they will get more in stock. I'm now paying a phone bill on a phone that I can't use and for insurance that apparently doesn't work. I have the Samsung Galaxy Note 10 Plus. I use my cell phone to work from home during this COVID-19 situation and this has been a horrible experience.

The representative was kind and knew what he was doing. He understood my needs. He made it easy to get a new replacement. He also explained how long it would take and also explained that I needed to return the phone to avoid any charges.

My order was processed and they were able to get my new phone out for delivery the next day. Because of this my phone was in my mailbox two days later, I called T-Mobile to have my phone activated. They said everything was working fine. I could make calls!!!

No visible crack on my screen, go to store to pick up replacement - No, if you look along the side the line is not straight - it is damaged RUDE associate. Had to call and file again, went to pick up, no you need to have one mailed to you. After filing claim on Sunday, 5/17/20, I finally received a device after I drove 3 times to store, it was mailed to my home on May 22nd. T-Mobile associates seem to not care for Assurant customers, and do not make priority or treat with respect.

You all sent me my replacement Note 8 phone with no charger. I lost my charger along with my phone. I had to go and purchase a new charger. I reported my stylus missing from my Note 9 and you all did not replace it. I am very disappointed with your service.

I submitted my claim and within two days I had my replacement phone shipped to my home. I was able to buy an protective covering to prevent any damage to my new phone and also I now have a super protective case to keep my phone safe as well. I highly recommend this service to my friends and family. Thank you team.

Assurant is a great company, they make the process easy, fast and most importantly they have great customer service! It is really important now more than ever to have a phone. I need to be able to communicate with family, but also be able to work from home. I received my replacement phone in less than 24 hours after submitting my claim! Thank you!

Everything went smoothly when getting a replacement phone. The customer service was great as well and straightforward. Not sure of my order number though. Still though the phone came in two days which was great since the top right of my screen didn't work half the time after it broke.

I tried to call in my claim but due to Covid-19 the machine said it might be faster to use the website. I then logged in to the website & was very quickly taken step by step thru the claim process. I answered the questions, paid the amt due & recieved the replacement phone in less than 24hrs. I was so happy!!!

Sent me a broken or defective phone that was supposed to be new or in like new condition. When I called to inquire about a solution I was transferred to Apple Care and hung up on by the Assurant rep. When I called AGAIN to see if a solution could be offered I was told the only option is to send back both defective phones and wait for them to send me yet another phone in the mail to replace the defective one I received, leaving me with no phone to use for work or social purposes. Not very professional and sorry to say after many years of being a customer I’ll be canceling my policy and filing a formal complaint to the Better Business Bureau.

I did claim online for a smooth and easy transaction however claim did not go thru due to a system error. I called on sat a rep assured me claim will finally go thru and I will get replacement by Tuesday. Nothing came in the mail and on wed I called I finally received the phone until Thursday. One week after I submitted claim. Phone came in not working and I had to send back replacement first in order to get a warranty exchange. Now it’s 2 weeks and still I do not have a working phone.

Very bad experience. I received the phone. Put in a Sim card. Couldn’t be activated. Took it to a MetroPCS store. Couldn’t get it activated. Had to go through customer service through me metro and then I had to call insurance and find out that the phone had not been updated status so I had to send it back and I’m still waiting on another phone. Very bad.

My new phone came the next day. Very pleased but I think it was used. There were no scratches. Overall I'm very satisfied with my experience with Assurant insurance company. I would like to thank everyone that had a part in the process.

9 Days With NO PHONE! When you promise overnight replacement, how can it possibly have taken 9 days to get a new phone? And especially after 1 called 5 times to ask if you needed any additional info. Bad, bad, bad!

Customer service was helpful and timely. The whole experience was perfect. I received my phone in 24 hours as promised and I have total confidence in Assurant's policies. The phone however, still drops calls, so I will gauge to see how long this lasts. Thank you.

A few years ago when my phone got stolen a week after I bought it, I tried to file a claim but the interface on the site was so confusing that I gave up. This time, I was relieved to find that the interface was totally different and very easy to understand. The form only took a few minutes, approval was quick and I received my new device within 2 business days. Remarkable.

Received phone good. Everything else **. If you're going to be associated with a another business you need better input into that business. You may have sent out the equipment ok but the rest of the customer experience is **.

The process took over a week because the 3rd party company is back dealing the phone. I could not get a replacement phone until I filled out a lost/loss of property. (Which my phone was not list) knowing kinda (what happens to the broken phone). I can see that little piece of paper coming in really handy when taxes roll around at the end of the year. Piss poor choice T-Mobile. Find someone with class.

The service of getting a new phone and clear return instructions were efficient. The problem was my replacement phone came with a defective s pen. The click mechanism on the end fails often and gets stuck inside my phone. I never had that issue with my previous phone.

It would be better for me to save my $249 plus those 5 years @ $15 and $18 which would give me a total of $1167 and buy a brand new Samsung Galaxy Note 10 rather than to give that money for a third hand phone. This is the very last hard earning money any company like is going to rob from me.

Was told if I did my claim thru Apple Care it would be cheaper and instead it was the same amount but they would be doing a $600 dollar hold on my account during a pandemic which was something I couldn’t afford and I ended up being on the phone for more than over an hour when it wasn’t necessary if I would of been helped properly by a well informed CSR.

Phone doesn't work & required troubleshooting. Replacement phone had the same issues of the previous phone. I spent 2 hours on the phone troubleshooting issues. Took 4 hours to upload files. In addition, the GPS does not work.

We received the phone overnight but the phone we received doesn’t work like it should. It drops calls, the ear piece speaker isn't loud at all and the phone itself isn’t loud. After paying almost $200 we got a phone that isn’t worth half that.

Got refurbished phone. All went well with transferring data and old phone. Now after 3 days charge on phone not keeping. My new s9 that I sent to Assurant did not have any problems. This phone is a piece of **. Why am I paying you guys to do this to me. What is your problem taking people money in times like this? I'm pissed. The attorney general might be hearing from me about this. What can you do to fix this? Help or not? I'm out a 100 dollars and my better quality phone. This is a scam. I only had broke a little glass and that's it. My phone that I sent you was working properly. You sent a piece of junk to me. I paid for an galaxy s8 because of charging port. It's not consumer. It's faulty and cheaply built. I didn't do anything wrong when I plugged it in first and it's not holding a charge. Why?

Spent $100 getting a new phone (Galaxy S7) after the screen cracked on the previous one, and this one has noticeable lag issues, and noticeable issues with battery life. I genuinely can't believe that after paying my premiums each month and still spending a hundred goddamn dollars that the replacement I was sent was so much noticeably worse. I absolutely ** hate Assurant, I've never had a good experience with them in the years that they've been insuring my phones. T-mobile should stop using assurant as their carrier, I don't think I even know of anyone who's ever had a good experience with assurant. My only solace in life now that COVID is going on is that hopefully assurant will just become insolvent and fail.

Phone came in adequate time. Just as I had expected without any issues. New phone was as expected. Volume was at proper level to hear. Returned the defective phone the next day in the designated packaging.

Damaged phone. The person I worked with was nice and helpful. They were very knowable. The problem was resolved and the phone arrived in just a couple of days. I have nothing more to say. Have a nice day and wear a mask.

I was very grateful for the prompt replacement of my phone. Especially since it had only been a month since I had lost a previous phone and then had my replacement stolen. It was very trying and I was concerned if I could get my phone replaced so soon after I had gotten one, but prayerfully and Thankfully, I paid the price requested and my phone was sent promptly. Just sorry I lost pictures and memories again. Thank you for providing quality services due this COVID-19 pandemic. Be Safe, Be Well and Be at Peace.

Cellular Device Replacement. My daughter is a Type 1 Diabetic. Her iPhone is more than a cell phone - it's a critical element in the display of her blood glucose levels via the Dexcom app. I say this to stress the importance of having it. When we filed the claim I figured we would wait 4-6 weeks at minimum. We received a new phone within a week of filing. The filing process was super-easy as well. Thank you.

Easy website to navigate. Thank you for the easy replacement, came earlier than the promised 48 hours, shipment was easy to track, my only complaint is that the phone had to be updated for a couple of hours but minor inconvenience, no problem otherwise.

It was quick and here in no time at all and very easy to return. And doing all of it online was very easy to do. I will be doing this again when I have another phone break but not anytime soon. I hope to make these phones last.

My experience was very quick, professional, all my concerns and or questions were answered in a very professional manner. As all my questions were answered the real time service was just as quick and I could not have been any happier with the end result!

Claim was made on 5/19/2020, on 5/20/2020 I received a tracking notice that it was being returned to sender. I submitted an email that day asking why and for help. I heard nothing back. I was going to call on 5/21/2020 however the tracker for UPS should out for delivery. That evening when the phone was not delivered I looked at tracker again and it was delivered back to Assurant. I called Friday 5/22/2020 at 7:30 AM CST and asked why this had happened and was told that apparently my unit # dropped off and was not put on the shipping label so the package was undeliverable and sent back.

iPhone replacement. The replacement went smoothly and the representative was pleasant and helpful. To our surprise the new phone showed up the next day! However, the instructions for operationalizing the phone were frustrating and useless. In order to make it work properly, we had to go the the T-Mobile store and spend an hour while it was set up. In our case, being in a high-vulnerability group for the Coronavirus, we had been largely self-isolating and were not happy to have to spend that much time at the store.

My phone was stolen and my device was replaced in no time. The customer service went above and beyond to make sure that I was very satisfied with the assistance that was given to me over the phone. Thank you so much!

I was satisfied with customer service. The young lady handled my case immediately. She did a great job. She was on top of getting all my information she needed. I happy and satisfied to get through it.

My experience with Assurant was bitter sweet!!, I called several times, first dealing with their A.I. receptionist who was difficult to understand, and entered incorrect data on my claim!, then in the process of trying to switch me over to a Live Representative, the call kept dropping!!!, and as I reached a Live Representative the call dropped with her also!!, I Reached out to T-mobile and had one of their Representative stay on the line with me, and eventually we got my issue resolved!, Once the matter was Corrected it was a very simple process to apply for and receive a New Phone for my Broken one!!, One of the best thing hat I have ever done was to get Insurance Coverage on my Cellphone, I would highly Recommend Assurant service to anyone who need Insurance on their Cellphones, and Devices.

Sent me a phone from another provider. It was locked. Been waiting over a week for a new phone. Horrible service. Horrible service with T-Mobile. I give them less than a 0. I've called them almost every day to see if there's something that they can do and they can't do anything except keep making a mistake on my account.

I lost my phone in the river 5/16 and made a claim 5/18. I just got my replacement phone on 5/26 after lots of emails and waiting just to find out the refurbished phone they sent me has a busted speaker. People can barely hear me when I am making or answering calls. So much so when I called T-Mobile to talk about the issue they hung up on me 'cause no one could hear me. When you record a video the sound is awful, you sound so far away and muffled even if you're right up on the phone. I can have the volume all the way up and it sounds like it is on the lowest setting. I paid $250 for my deductible and they sent me a broken phone. I would never recommend this company. I really would like to which phone and insurance companies altogether because of this.

Needed phone for business purposes 5 days after reported loss. They took 4 days to decide whether they were going to replace even though I've been paying for the insurance the entire time. Had to leave town on business without all the important info I needed and using a backup crap phone. All representatives very unhelpful and truly seemed uncaring.

The claim process was quick and easy. I was able to get updates during the process by email. The phone arrived earlier than expected. I am very satisfied with the replacement phone and how quickly it was received.

Took 9 days to process claim, once I finally got someone who cared was able to get claim processed. Had to call in 7 times, before that happened. Was extremely difficult to get them to be able answer questions. The response I kept getting was that I needed to wait 72 hours for everything to process.

Samsung Note 8. I was told 1 day shipping if I paid that Tuesday. Arrival day was supposed to be (Thursday Friday the latest). I got it a week later with no charger. I was lied to so that they could collect payment.

I experience was great. Phone came in a timely manner. Agent was every kind and attentive to my needs. Thanks so much... I will recommend using the service to the service to my family members and friends..

Replacement phone was never delivered. I called Assurant to ask why and was told delivery person decided I did not live at my address. I left a message with Assurant agent who promised to relay the message to leave the phone in the metal box on the front steps where my mail is delivered. That was over a week ago. Still no phone. I do not plan to use your phone insurance again. I would like my $49 back in addition to all the money I paid in insurance.

Replacement for cracked mobile phone. The mobile phone with number ** fell from my shirt pocket onto a concrete floor. Received the package last weekend. After transferring the data from the old onto the new, then calling for activation went straight to Verizon.

I asked for the same phone I purchased and received the same phone but a different color. The lilac phone that was sent is not what I have. I have a black phone and this is a phone I carry with me for my business. Having a pink looking colored phone is not how I want to be represented. Thanks but no thanks. Never again. Worst experience I've ever had with a company. In the year 2020 your rep tells me she has no way of checking inventory for a BLACK phone. Didn't even offer to try and resolve my issue. Could have offered a different phone.

Glass on camera cracked; phone takes blurry pictures. Needed to have phone replaced. Assurant was very helpful in that filing for the warranty was very easy. Received replacement phone very fast. Price was a little high $99 for a Note 8 replacement, however, I am satisfied with my new old phone!

Phone was delivered as promised but battery life is poor most days and sometimes screen sensitivity does not exist, it's like the phone is frozen. That's not right for A Note 10 on wifi! I expected better and am not happy!

I bought a $1200 phone, it had battery problems. I filed a claim and received a BYOD which did not accept my insurance. I had to send the device back and now I'm WITHOUT a phone and have spent $1400!!! This is a terrible inconvenience and I have lost data that I have collected in the past year. I am very unhappy with the services provided by Assurant. My phone number is **.

Replacement iPhone. My better half broke his phone and we needed a replacement, I started the claim online and finished over the phone because I forgot the pass code. All was handled professionally and quickly.

The phone representative helped me to find my insurance claim number. I was sent a text message when the damaged cell phone was received. It was quick and painless and I thank you for expediting the new cell phone to me as quickly as you did. I have no complaints. I am happy with the results. Thank you.

They were very timely! Filling the claim was straightforward. The phone came within 48 hours. The packaging was nice and contained the necessary equipment. The instructions on how to transfer from one phone to the could have been clearer. They send you a sim card with the new phone. If you don't need it, use your old one. As for transferring my data, I have a OnePlus so I used a the OnePlus switch app to transfer the data. If you still need help after the that, take it to a store and for directions on how to set it up.

Made two separate claims and they informed me it would be ship out that day if the claim is made before a certain time. Then I get an email requesting copy of my ID. After that I get another email stating they could not verify my ID and it may take up to 5 days to receive my device.

My phone was like, FROZEN. I could not get it to scroll, could not sign. I could, If I took several minutes, manage to make a phone call but calls were getting dropped. I made a call to the Samsung number and was transferred no less than 5 times, winding up at the "Warranty Dept" where I was asked for my CC # and if not that, then my SSN. NO WAY was I giving that out so I hung up. Was also told that the $14-15 that I was paying each month was for TECH Support only. I pulled my acct and found another phone # and I called it. They were indeed the most pleasant and accommodating reps and was told I had another month on my warranty and would send me out a replacement phone ASAP, which they did. I was up and running within 72 hrs. Kudos to this dept but not so with the other. Thank you and thank you again.

I have not received my phone and it has over a week since orders. I can not use my broken phone and item says it is arriving today for the last 4 days and have not received anything in the mail. Please contact UPS or see where my package is at because I am waiting.

After an unfortunate accident with my flailing puppy knocking down my phone I got online and filing a claim was very straightforward and easy, they approved my claim and shipped right away. Clear instructions for new phone setup and shipping back damaged phone. It was a very smooth experience.

Very quick and prompt response received. I really appreciate their dedication towards customers issue and well taken care about the issue and resolved immediately. I am happy that I am being with Assurant from last two years.

I was speaking with a rep who basically told me it was nothing he could do about the long processing time on a business account and phone. (Told me 3-5 business days). When I said, "Ok, may I speak with a supervisor" (in a very nice way), he put me on hold for 2 minutes and then disconnected the line. About 2 hours later, I see the money come out of my account for the phone and I receive this survey the next morning, leading me to believe that someone dropped the ball and instead of apologizing and letting me know things would be handled, they ran from me and left me wondering. I really hope the quality assurance team gets this message and finds better ways of dealing with business accounts. We should be marked we pay a lot of insurance on multiple phones and there needs to be something in place.

I filed a claim on 5/11/2020 and was told I would have information on a replacement device in 24 hours. Called a week later and had to redo the claim. Now 5/27/2020, I still don't have a phone replacement but they took the deductible no problem. The tracking number for the replacement phone says in transit. But it has said that for 3 days so I'm hoping it shows up soon.

To be honest I don't even know if this explanation of how terrible my experience was is even worth writing about. NOTHING got done the first 3 times I expressed my disgust, why would it now? But here it goes anyways. I was "accidentally " charged twice for my 100$ deductible when I did my claim on Saturday May 16th. Unfortunately I live paycheck to paycheck. When I went to the grocery store the following day (Sunday May 17th) after my claim, my debit card was denied because of insufficient funds. Funds that Assurant illegally took from my bank account. I was charged twice. So there I sit, embarrassed and upset at the grocery store with no groceries for My daughter and I for the week because my money was stolen from me.

I reported my son's lost phone. It was locked and a replacement was sent that does not work. My son found his phone in his girlfriend's car. He wants his original phone unlocked and to send the replacement phone back. I was told that Assurant cant unlock my son's phone. I am a Radiologist working extra hours in this pandemic. My son is volunteering at a hospital. We are very busy. Why can't we have his phone unblocked.?

iPHONE replacement. This was my 4th time in about 8 years that I had to file a claim. Assurant continues to provide fast, courteous and professional service at reasonable prices. It’s easy to contact them and be directed to the proper department. I had the exact opposite experience with Apple Care. I would never recommend Apple Care. That looks you Assurant.

Return of my daughters iPhone was a little intense but for the most part, during this epidemic, they all able to assist me and I got her phone and mailed it back to manufacturer. Thank you for your service during this crazy time.

Received wrong replacement phone. Had to wait 48 hours for return shipping label. Wait another 3 days for FedEx to ship due to weekend. Had to call every 3 days to check confirmation of returned phone. 5 minutes wait each time for stupid computer answering to reach a human. Had to fill them in each time on situation rather than them looking in notes. Computer glitch on your system won't allow to send a replacement, sorry but wait 3 days for IT to fix.

You guys were amazing and very helpful. Thank you so so much, your excellent customer service made it easier for me during my unforeseen incident. I lost a lot of data but but I thank you for getting my new phone to me when promised.

I'm annoying. The help and claim service by telephone is impersonal, unprofessional and aggressive. No kind answers, they are curt and cold. I sent several emails with the requested information and the last shipment I had to highlight all the required data, because they supposedly did not have them.

Customer service was helpful and walked me through all options to ensure that all my questions were answered and needs met. Return instructions were very clear, and even the return box was provided. The whole process was hassle free.

They were great explaining the policy and how to shut down his phone and mailing it back. They walked us through the whole process. We had the new phone in just a few days. Glad we had the insurance because phones are expensive.

Incredibly fast and courteous service! Took care of the problem in a matter of minutes and I received the replacement, despite Corona, within 4 days and the return was a pice of cake! Many thanks again!

I have replaced my phone twice and this being the second time, I was not able to submit the request through the website. I had to call but the process was easy just like the other time. The phone replacement request was submitted on a Saturday and the phone arrived on a Tuesday. Shipping was fast and easy, fortunately only the screen cracked on my phone and was still able to utilize it until the new one arrived.

Still do not have device useable. Phone you sent will not charge, even after getting new cord. Would really money back so we can go to different provider! Tried calling you, talked to us cell.... On own they say... Big mistake on my end!! Will have a device that works on Friday, and you will have call from channel 2 KJRH, here in Tulsa!

Great professional, polite, top quality service. Representative was very courteous and willing to go the extra mile to satisfy me, the customer. The supervisor also jumped in to assist me with my situation. All went very smooth and issue was resolved.

The claim process was very easy and we received the phone faster than expected. The phone was in perfect condition with new headphones and power cords. We only expected to receive the handset. Was great to get everything.

The whole experience of filing the claim for my damaged phone was very simple and fast! I filed it online and it was incredibly slick! I'm very happy with the service! Will continue to use the service through T-Mobile.

The hardest part was trying website which wouldn't work. Finally got through on phone to talk, and went smooth. Speedy delivery which was appreciated. The spokesperson was very informative and helpful.

I truly appreciate how quickly the replacement phone arrived... 2 thumbs up! Thank you for your prompt attention to my claim, and the rapid resolution you provided. Completely satisfied with your work.

Everyone I talked to except for the last person (when UPS delivered the phone to someone else) was great. I am sorry to waste her time. I still can not find a way to do anything on the site that was given. I tried to call today to see why I got a letter saying the broken device has not been returned when tracking said it had been returned 4 days before the letter was dated. Mytmoclaim.com is not a great site.

My experience was great. My issue is the fact that I pay a monthly fee to Tmobile to insurance, which happens once in a blue moon, to still pay a fee to you to use your service. Why am I paying for service twice?

Unfortunate to have shattered my cell phone. I immediately contacted Assurant for help only to receive the Phenomenal customer support and super fast replacement phone received. I highly recommend this insurance company. Thank you!

Very nice and helpful people BUT, insurance is primarily for accidents. I dropped my phone and then was told there was a $99 deductible?! I pay a monthly fee for insurance so when there is a rare accident, I expect it to be 100% covered. THEN they sent me a different model phone which required me to buy a new case.

I cracked the screen of my Samsung Note 10 plus and was able to submit my claim online right away. They were very quick and I had a brand new phone in a couple of days with a prepaid envelope to send the old phone back. The process was easy and saved me a fortune as the cost of my phone was $1300.

Very helpful and didn't make feel "so dumb" for losing the phone... they answered all my questions and sent a replacement phone very quickly... I'm so glad that I have insurance and all our family phones... Tmobile is also very helpful.

I paid good money for my replacement Samsung S9 Note and you weren't proactive in communicating to me that you were experiencing delays in your supply chain, thereby me not receiving a device in a timely manner. After a week, I had to call in and find out what was going on. You are a big company that people pay good money to and your ability to communicate to us issues that might arise should be paramount. The agents I worked with were excellent and provided excellent service. As a company, please do better.

I had to fill out a claim for a replacement phone due to losing mine. The process was fast and easy. I paid the deductible and my new phone came within 24 hours. I am more than happy with the service I received from Assurant.

I returned the damaged phone in the envelope provided by Assurant as instructed, and I monitored the tracking information on the US Postal Service website. The damaged phone was delivered well within the time frame that Assurant required, and tracking data confirmed the exact date, time and location that the phone was delivered. Assurant sent threatening emails a week after the phone was delivered to them, telling me that I would owe them $2000.00 for not returning the phone. I would not recommend using Assurant for device protection. I also has Assurant renters insurance which I have now canceled as well. Assurant's questionable business practices has cost them a customer.

Customer service was very helpful. I received my replacement phone when the rep said I would. It was intact and not damaged. I took the replacement to a T-Mobile store where the sales person helped me set it up and I was back up and running in no time.

I was amazed at how quickly the replacement arrived!! With my best interest at hand, I am very pleased with your service!!! Very few questions were asked about the damaged phone, other than the basic info., and a new phone came overnight!! Wow! That's great service! However, my daughter surprised me with an iPhone that came 2 days later. I'm not sure about your service for this iPhone. It's an Apple 7 Plus! I'll look into coverage, or you can let me know. Thank You!! Deb ** lol

The insurance company was very helpful and very prompt in replacing my damaged phone for a new one. The insurance employees were very courteous and very professional. This insurance is worth the purchase.

Not as described, she sight said nothing about me having to return my damaged phone then when I did pay for the replacement Phone instead of 2-3 days it took a whole month with me calling to ask what was going on at least 3-4 times. Until finally someone who had the brain helped out and processed my case asap.

I called after getting the number from T-Mobile. They asked a couple questions. They were understanding and knowledgeable. I got my new phone quickly. I'm getting ready to send back the broken one tomorrow. Very smooth transaction. Thank you.

I don't like that you send out refurbished phones that. This is the second phone they send me in less than 2 weeks, and this one also has glitches. It freezes on me and jumps from the end of my text messages to the very beginning (while typing). Do you understand that hassle also to have to pay $5 while all these year I have paid $15 every month for the insurance. I believe this is not right.

My phone was dropped and cracked. I filed a claim and received a replacement phone. I was very satisfied with the overall process and experience. It was a very easy and simple process. The replacement phone I received came with the return label on the box.

I had purchased a black Galaxy S9 phone for my boyfriend, it started to not keep a charge and after being charged all night it would still die after starting the day. The staff at Assurant are amazing and polite and I have no issue with them but the replacement phone is a joke. My boyfriend was sent a purple phone, we are paying the insurance so we should get what we paid for. Ridiculous that a grown man should have to carry a purple phone around.

I had water damage to my phone. I would like to say every representative I talked to was amazing. I paid for overnight delivery. That didn't happen.... Got my phone 5 days later then while activating it the sim card did not work.... More waiting.

Was easy to get a replacement. The customer service representative was very friendly. The only problem I had was getting the new phone activated but I went to the store and they fixed me up right away.

I cracked the screen on my phone. I needed to get my replacement phone the process was really easy and quick! Once I received the replacement phone the return process was also easy! I would definitely recommend to a friend!

About 3 weeks after getting the device (~16 of May), the unit became stuck on a restart loop. The few times I could access the phone, I troubleshooted, updated the apps/OS, and removed the SIM card. None of these methods worked and I now think I may have been given a defective unit after filing my claim.

The new phone arrived, but with no charger that matched the phone. I was very disappointed. This should have been something mentioned beforehand. And when I took it to the store that helped me, they would NOT let me in because I had NO mask. Have you tried to get one lately???? Very unnerving.

The customer service was great, And I received my phone in a timely manner! I would recommend anyone to make sure they have insurance on their phone. It definitely worth having!! I had nothing but a great experience with my phone. No problems at all. Thanks T-Mobile????

I had an okay experience with the claim process. I filed a claim for my Samsung Galaxy S8 due to the screen going green and black. I didn't like that I had to pay for the screen damage when that's not what my issue was with my phone.

No I was not satisfied with my order. I think that you guys need to take a little bit more I don’t know how they call it but maybe get somebody to sign for that or not deliver it if there’s nobody open the door at the home because my phone got.

The experience was overall a positive one. It had a rocky start with the website. I was ordering a replacement phone for a minor (whose phone number was under my account). The website would not let me put her actual phone number in for the replacement. It was frustrating because it was the phone that needed to be replaced. Eventually I just had to work around and get everything done. After I got past that and turned in everything I was able to pay the deductible. The phone came very quickly. The instructions in the box for replacing the phone did not help much though. I ended up having to call customer service to correct some issues with moving the information from the old phone to the new one. Overall, everything worked out.

Very fast response, and easy to receive and return the device, plus customer care is very effective, my phone had broke and the replacement got to me within 2 days, so it's a very effective way to get a new one.

I received a double charge on my credit card for the $99.99 deductible for my replacement phone. Both charges cleared and attached is my bill statement. I need a refund for one of those charges. I have called customer care and still have not received any information back.

I was on the phone for over 2 hours. With an incredible amounts of long holds. Just for some mistake that was made on my claim and they couldn't even fix it other than returning a perfectly fine device waiting for a refund and sending me another one leaving my kids without phones. Asked to speak to a supervisor and was put on hold until it disconnected. The Reps cause one sent me back to TMobile without even getting me to the right department. The other acted like I was speaking a foreign language.

I am very happy with my replacement phone. It took 3 days to arrive, but some things are more important than my broken phone. Everything is great!!! My family has used Assurant for years and has always been there when we needed them. I will continue to use their product. Sincerely, Robert

Double charge. I was trying to create a claim online, and as soon I paid my deductible, the transaction went through but not the claim. Then I did it by phone and I redo the claim but I still haven’t got my refund!

The only reason I gave 1 star was because I had to in order to complete the survey. This was the worst insurance claim process I have ever went through to replace a phone in the 17 years I've been with TMobile. If you are a TMobile customer, using the Bring Your Own Device program for phone insurance, Assurant will literally drag the process out to NOT honor your insurance policy, and will consistently ask for ridiculous information details...And then won't even bother to actually LOOK/READ the information you gave them that THEY demanded.

Fast. Reliable. Quick delivery of replacement. Phone needed to be replaced due to glass cracking from back side. Was very satisfied with claim process and turn around time. 2 day delivery was very quick and was able to set up new phone right away.

Incredibly fast, in less than 24 hours I had my new replacement phone in my front door. Excellent customer service and quality equipment. More than happy to pay an insurance that really works and covers our needs.

phone missing on Fri. Didn't receive til 3 pm Monday. Had to go to store for help to set up. Store personnel acted like she was doing me a huge favor! And made me feel stupid... I have 2 advanced degrees! Preferred the automated voice.

Your service forced me to go through five days not having the use of my phone, left vulnerable to not being able to call in case of an emergency. An efficient service would provide immediate resolution to the loss of one's phone--same day replacement. what kind of nonsense is wait five days for a phone--painful, and ridiculous.

Replacement phone is refurbished. I pay monthly insurance and should get a new phone not a piece of junk refurbished. Policy needs to be corrected immediately. I am not sure if this is standard, but I was not aware I would be getting a used phone.

Updated on 05/29/2020: Had a response from Assurant about poor customer service. It was one sentence with a general apology. I want to know what has been changed so customers don’t have to make multiple contacts to get problems corrected. Their lack of response gave us no idea of when to expect our replacement phone. Extremely poor customer service. Need a call back from an Assurant supervisor with authority to resolve customer service problems!

Damaged phones. The process to file the claim was quick and easy!! Navigating thru the site was a Breeze!! I thought was wait would be dreadful, however the phone arrived within 2 days!! Even in the midst of the Pandemic!!! I'd recommend this insurance company to anyone! Keep up the great job!

I would have rather just been able to take it to a T-Mobile store, then exchanged it there, but this process wasn't bad. Just doesn't help for then and there when you need your phone. No phone 3 days.

I didn't know after two claims within a year I would get kicked off the protection plan from my phone carrier Metro. I'm so disappointed since I've been a loyal customer and always paid for my protection plan with all my phones. I understand I can not claim no more till 12 months but now I'm screwed after a year and if something happens to my phone I have no protection because Metro took my protection plan off due to claiming 2 phones within a year. JUST SAD.

I purchased iPhone XR last year with insurance program. The back of the phone broken last month. I got it replaced and only paid for the deductible fee. Nice customer service and quick shipment. Great thanks and appreciation for this program.

Exchanging iPhone 8 Plus because of broken screen. I had a great experience except the part about making contact with Assurant. Several times I was on hold for long time and when I got through was transferred back to T-Mobile. I finally went into TMobile store to get help. Once I was through to Assurant process went smoothly and quickly (after wait time again!) - no complaints about this.

My dad lost his brand new phone purchased 113020 after only 2 weeks of owning it. I looked frantically for it for 2 weeks. I called the phone, and could hear it ring on my phone, but since he had set his phone to silent, I could not hear his phone ringing. Even when you turn off the phone, after turning it back on, it remembers the phone being muted and maintains that status until changed.

Very disappointed on my service. It took 7 day for me to finally reach my boiling point with this insurance. If only I could give a zero. Not worth paying monthly for a service that is so disappointing.

When my Galaxy 7 died (after being dropped more than once) we were happy to be reminded we had purchased Assurant insurance. I contacted them, filed a claim, and had a new phone in less than 24 hours! It was amazingly quick and efficient service. I highly recommend purchasing this insurance for your phone, especially if you are prone to dropping things.???

I was asked to provide identification for my claim. There was a great lack of communication between every person I talked to and it took me a month after having to have T Mobile call Assurant twice to get my replacement item. I have never had this many issues getting a replacement. They lost my ID twice.

I have been with Assurant for over 10 years and each time I had an issue, the service remains the same. GREAT! I am glad knowing with every new phone I get, Assurant will always provide excellent and fast service.

One Plus7T. I had a wonderful experience with Assurant. The only thing that got confused was, I added someone onto my plan and the replacement order was for him and the shipping info got a little confused. We received the phone, however. Thank you.

I was satisfy receiving my replacement Q7 after sending the information claim, reviewing my claim and the quick delivery and the easy return for my cellphone damage, the total experience was very satisfied.

iPhone Protection 360. I accepted this coverage when I bought my wife’s iPhone from T-Mobile. Making a claim, after my wife dropped the phone, was the first time I have ever claimed damage on a cellular device. Assurant immediately and expeditiously settled the claim within a day. It was an amazing experience and was quickly resolved. I hope I never need to make another claim, but my first one was very satisfying.

I was with T Mobile Through a decades. And I always have insurance. I always paid on time. They claim insurance send me to different products. I was very disappointed the answer they said to me. They send you whatever we have In the warehouse. Pet insurance to get exactly what I had.

Called one day phone came the next day. EXCELLENT service. There is really nothing else to say. They were quick, fast and I'm loving it. Would be nice if other companies were like them. How often really do you call one day and there the next.

Well thanks for replacing the phone in one day and also for getting me all the pieces. I am a little taken aback with the size of the phone my original was much bigger. I am older and I prefer a bigger phone.

It took three weeks to get a replacement. The US Cellular dealer in Kenansville NC had to make multiple calls to get you to send the phone. We now need the envelope to send back the old damaged phone. No tracking emails were ever sent.

Very understanding even though this is my second replacement in 2 months. Arrived quickly with easy to follow instructions on how to return my damaged item. I did not expect the process to be so easy either time. The first time I was actually a lly a week late with my return because I was unable to retrieve it from my job. They were very understanding.

Note 8. I still haven't received my device as they sent the first one to the wrong address. It's been 2 weeks and I still haven't received the 2nd device and no one knows when it will ship. I wanted my 99 dollars back and I was told that wouldn't happen. I meant who says that to a customer instead of explaining it with some grace or compromise I was made to feel as if wanted my phone and or money back was a unrealistic request.

Ok to start, I got my phone for 30 dollars because of switching from another company and your promotion at the time gave x amount for insurance, accidents happen. My phone got screen shattered, I go to your store where I purchased it, they day call and have it replaced in 2 business days. So I try to buy another and find out it will be 300 dollars and I can't have the same number because I couldn't do a upgrade. Fine. I added a phone to my plan of less value and file my claim only to find out I have to pay 100 dollar deductible on a phone I paid 30 for, fine. Week rolls by then another long story short it took a month to get my phone back, no not pleased at all.

I ordered a replacement phone on Monday afternoon at 16h00. It arrived by 11h55 the very next morning. Customer service was prompt, professional and personable. I was extremely impressed. I felt respected & that I received the value of my insurance plan.

Horrible experience. I have been trying to do my claim for over a month now. ONE MONTH! Had to pay deductible twice! And would get a refund of 200 in 10 business days. It’s been 12 and I haven’t gotten my money back.

Damage device. I just wanted to say thank you. You guys a simply the best. I got the replacement device in 2 days in which has saved my skin and I was able to keep my job in the time manner.

Overall I received great service. Although I didn’t understand why it was almost $200.00 and it was my first time utilizing the replacement service for this specific line. The tele-communicator was vague sometimes and I had to constantly ask for clarification, but overall provided appropriate care.

Upgraded from the previous phone made my experience super! The return was expedited with swiftness and the replacement made the wait well worth it. I think the $200 deductible should be cut in half but still not too bad.

I place an claim with Assurant Insurance on 5/11/2020. The representative was very helpful with expediting my claim. My broken Apple Watch was delivered the next day and I didn’t have to go weeks without my watch. Thanks Assurant for all you do.

Process claim through the website...it was really easy and very convenient. I was really pleased with the whole process... Amazed that I received my new phone within 48 hours. I would really recommend this process to everyone...

I was very pleased at the speed and accuracy with which the phone was replaced and the attentiveness of the staff to my particular request. Should any other matter arise with any of my other devices in service with T-mobile I will contact you again.

Uploaded requested forms 4 times before claim was approved. Very poor execution on Assurant part especially considering they only called to notify me the first time. I had to call in every time after that to inquire about the status of my order since the website offered no new updates, also don't tell me to check the website every time I call.

The process was efficient and timely. I would give 5 stars if:

I casted myself and everything in my pockets into the river on my Mother's Day fishing trip. Put it in rice for three days, wouldn't turn back on... Called insurance and swapped broken phone for replacement phone.

I submit a claim for a exchange for a gray/black apple watch. I've been with T-Mobile for 18 plus years. I've dealt with assurance for also many of years never had any issue. I was sent an rose gold watch for my son. I called Assurant to let them know that it was not the correct watch. The associate that was on the call told me it is nothing he can do. If they did not have the correct watch to send, I should of gotten a email etc. telling me that they did not have the correct watch and it is on back order. It is not good customer service.

The process went well and in a timely fashion. My only issue is that I'm still waiting for a response as to if Assurant received my damaged one which I sent back the day after receiving my replacement.