Assurant Phone Insurance Reviews

I received my replacement phone and all was well. I returned my damage phone in the prepaid shipping envelop that Assurant provided. It was returned 7 days after receiving the replacement phone. About a month later I received a note stating they had not received my phone back. I called and and assured that they saw I had returned the phone timely and not to worry. NOT TRUE. My phone state in transit from the USPS from July 18th to this date! I was charged by TMOBILE 400.00 for not returning my phone. I called TMobile and Assurant with no resolution. I have to file a claim with the USPS and do Assurant's work for them.

I received Assurant cell phone insurance via T-Mobile. My phone broke on Thursday. I filed my claim and paid $99 on Friday, expecting my phone on Saturday. I asked about shipping, and would have paid even more to get the replacement. I was told once the claim was approved and processed I could change it, which was a total LIE. My phone will arrive Tuesday by 5:30, so I will be out of touch for 5 days! Assurant asserts they ship 2 business days, so I should have received it Monday. UPS says it’s going via truck, because “cheapest way” was what the sender selected.

Wonderful service and friendly people. ❣️ Prompt responses and service also very helpful with setting up new the new phone. Very happy with all their service and help through all this. You made it an easy transition from one phone to another. Thank you.

My phone was stolen and I received amazing assistance in retrieving a new phone. Everyone I worked with treated me with respect and got my phone and contents to me in about a day. I appreciate everything they did for me.

Assurant is an excellent phone insurance company. They were quick and efficient and had my phone sent out immediately. I was very pleased with their service I would recommend them to a friend. Thank you.

My daughter's phone was having problems with shutting down after it was dropped. We had to file 3 claims and get T-mobile involved to prove I was paying the insurance on my phone and my daughter's plus the second rep said the only phone choice was red. I’ve been a customer for over 20 years and have never had so many problems. It was finally resolved but it appeared they were just trying to deny my claim. I feel sorry for people that take them for their word.

Replacement phone came quickly. Customer rep was nice. It is an iPhone 6 Plus which is a 4 year old phone. I believe Assurant should be able to accommodate customers with the choice of different color phones or even a minor upgrade to an iPhone 7 Plus.

The claims process was quick and easy. Received cellular phone replacement next day. Phone's appearance look new. Would definitely refer family, friends and colleagues to use Assurant to all for their cellular phone replacement insurance.

My experience with Assurant has been a pleasant one. I have had this insurance for many years and the process was smooth and easy for my claim. I would recommend this insurance to anyone who wants to work with a reliable company.

My Assurant agent was wonderful. Extremely professional and empathetic. She was simply outstanding so please commend her. I went to the T-mobile store and the agent there was not customer service oriented even though no one else was in the store. He told me to call Assurant and I said how I don't have a phone! He gave me the number and said I could use the store phone and then totally ignored me and started watching TV.

Fast and easy. NO hassle insurance. The team at Assurant handled my claim professionally. My claim couldn't have gone smoother. I received my phone next day and it was the exact same make and model. Thanks Assurant!

I filed a claim early Afternoon at a T-Mobile store and spoke to a representative via phone. Was assured it would be overnight. I didn't receive my replacement phone for 2 days. Totally unacceptable!!! I should have had my new phone the next day.

The table would was not reading the sims card. I went to the Tmobile store and was told that the table needed to be replaced and to call Assurant. I called and the customer service team was wonderful. The replacement came in 2 days and it was excellent.

Excellent. My screen cracked, so I got a new phone in a day. I received it in a box that also brought a box with a prepaid label. Customer service was very good and explained me every detail about the process.

I filed my claim due to my device having a software breakdown malfunctioning. The service rep was great helping me with getting my claim set and I want to thanks Assurant for everything that they done for me.

Excellent service and customer service. They are fast and efficient. The sending of the new equipment was quite fast. The attention by phone was excellent. There was no problem or complications. 100% recommended.

Filed claim..They took my money. Called on claim to see when phone would arrive. They said it was backordered and did not know when it would ship..Asked about sending comparable phone they said No. Contacted Us Cellular. They were on a 3 way call with me trying to get a phone replaced also. A No from them and told them they did not know when it would ship.

The phone replacement was fine. I did not receive a new phone charger and to get the phone activated was a nightmare. Should have been a smother process!! Had to go to several different unnecessary channels to get the replacement phone activated????

My son reported a cracked screen on his phone. He didn’t know how it happened. I made this transaction over the phone and it was smooth and hassle-free. I’ve had to replace other phones in the past, and this experience was just as easy as the previous ones were.

I put claim for my phone and get malfunction phone that not turn on and can't charge. Return that phone and wait for 10 days to get other phone and still waiting for phone. I don't know when I get that phone it work or not. Miss lots of calls and appointment. No contact with anybody. Bad service specially bad phone representative don't have information about anything and helpless.

I broke my cellphone and I call you. You’re very responsible and just send my phone really fast. I got in the third day. I was just one day out of phone. I send you my broken phone back to you and the prepay box that I receive with my new iPhone. Just want to tell you thank you so much.

I called multiple times and was told that my phone was new technology and that's why my phone wasn't in stock. My phone model is a year old and there is a new model out already. It was very disrespectful. In addition, my phone toll over a week to process and nobody had any information about when It would be in stock. It seems like this company is not run well and filled with incompetent people.

Replacement phone arrived next day. Satisfied with the experience. No problems with customer service. Would like to know whether my new phone is still insured by ASSURANT? Please contact me and let me know. Thank You.

It was easy to file claim online, faster than anticipated time for approval. I filed my claim one night, by mid-day, the next day, my claim was approved. Getting a replacement was fast too, very pleased with service provided.

I can't find the order so I used the CLAIM number instead (**). Anyway, Aaron handled my call so professionally and was very courteous. He answered all my questions and we received the replacement phone the day after I filed my claim.

The Replacement Phone that I had was stolen. I ordered another Replacement Phone that I paid the $50 co-pay for. It came, and it is Great Phone. Thank You very much for your help. I need this phone. I have no home phone. This is my only form of communication with family and Doctors.

Everything went well as far as a quick order of my replacement phone, except my name got misspelled. I would still use them again for future cellular device mishaps. The phone got to me the next morning.

Broken screen on phone. Called Assurant, replaced phone next business day. Excellent service. Claim was handled in a timely manner. Everyone was very knowledgeable and friendly. Excellent service. Would use again.

Had good experience. Could have been better. Reported a stolen phone, was replaced through the insurance, just paid deductible and was shipped to home. Device was defective. Not sure why the next replacement phone had to be sent to the store, where I was charged a fee. Could have saved a fee and trip to store if all sent to home. Aside that inconvenience, we now having a functioning replacement phone.

I contacted T-Mobile my service provider. They referred me to Assurant with whom I have the insurance coverage on my mobile device. The entire experience was flawless. They replaced my device with one that looked like it was new, although they said it was refurbished. A prepaid envelope was included with the shipment to ship back the old device. What a wonderful experience!

Phone came on time, but $50 for replacement Coolpad that is no longer sold was too much. Please send me the $35 dollar refund, because the replacement with Metro is $15. So send me $35. Thanks, MKeylida

I had 2 claims within 4 days. I was trying to reunite with my daughter that has been estranged for a decade when someone snatched the phone and ran. You approved my claim and sent out the new unit in 24 hours. 2 days later going to meet her when some kid snatches my new phone and runs away. You guys saved my birthday and my hope to see my baby girl again. Thank you for being there.

The whole claim was taken care of with one call. I received a replacement phone within 24 hours and had all my stuff transferred to the replacement phone too. Good job. I was extremely happy with the speedy claim results. Once again, Good Job.

Service was very quick and accurate, thank you very much, along with being very understanding and caring. I wish to be and continue to be a customer. Also, I will share my good experience with my family and friends.

I got charged 337 dollars for the 2 phones I sent back. FUNNY. I called and they apologized because one of the two devices was NOT scan on their end but the second was not received. SURE I can TRUST that. Now I have to WASTE my time to go without any information (tracking device, model etc...) to post office to put a claim. OH THE representative said she can not email me the information... WONDER WHY....

Requested my lost phone being replaced. The processing period was long and complicated. I was asked to send copies of back and front sides of my credit card. The website was not taking copy of the back side and kept giving error message. I had to call several times to get it done another way. It took almost a week to be approved and, then replaced.

My experience with Assurant was great. We had one hiccup but the rep made sure to take care of everything as described. I would definitely recommend to a friend I have, never had anybody issues and the product come as described.

It took awhile to get the replacement phone but overall it went well. They could have asked for everything at once to make the process go a little faster. The representatives were courteous and helpful.

I should honestly sue you guys for how bad you ** me over. You never replaced me with the original form and the phone you gave me wasn't even close to being as good. What kind of claim and customer service is that. I'll be sure to spread the vfc word on how horrible you guys are!!!!

Sent me a new phone, and it was relatively hassle-free, although my phone was stolen on a Thursday and didn't get a replacement until Monday evening. Assurant didn't process until next day (claim was filed at 9:00 pm), and since they don't have Saturday delivery, I had to wait the entire weekend and Monday to get a phone. For the ridiculous $250 deductible, you think they would have Saturday delivery option! A little frustrated with the high monthly charge, the high deductible, and the fact that it took 4 days to get a replacement phone.

No hassle in transition, from start to finish all personnel were extremely pleasant to work with, thanks for your help and support. One more thing to say about my experience with Assurant Phone Insurance I'm so fortunate to have a good relationship with this company.

Thank you for your width and speedy service. I was pleasantly surprise at how smooth things went when I made a claim. Everything went fast with no problems. I will highly recommend you to anyone.

I am very disappointed with the Assurant customer care. I have filed a claim, on 10/10/2019. I had to upload the driver's license copy of the main account holder in my T-mobile line. After uploading and filing a claim they said that it will take 24 hours to finish the claim and a new device will be sent back to me, but now again they are telling me that it will take 3-5 days to review the application. Which is really horrible. I am in a situation where I am not able to do anything without the phone. This was the first time I lost my phone and I have been calling Assurant customer care and no one is giving me the proper information on my claim. Kindly anyone from Assurant, please look into my claim.

I had a great experience. The representative who I spoke with on the phone, Randy **, was professional, caring, knowledgeable, and experienced. She empathized with me and worked to resolve my issue. She was an asset to your organization and I feel that Assurant is a better business because of her. Thank you for your assistance and I will continue being an Assurant customer for the foreseeable future.

New phone was sent overnight and was in great condition when it was received. Very satisfied with the experience during a stressful time. Also appreciated that there was an included envelope to send back the broken phone. One less hassle.

My phone wouldn't hold a charge and they were quick to send me a new phone. They only charged me $50 and the phone was overnighted at no extra charge. They also sent instructions on how to get the phone started.

I think your insurance is way overpriced. I pay $14 a month and if I have my phone stolen then I have to pay a $249 deductible only to receive a used phone. Doesn't seem right, it was very very difficult to navigate through your claim system or ever get an answer from the right dept. I did receive my phone right away though.

Took over 2 weeks to get a phone, I had to expend $1350 on a new phone. I could wait anymore. I use my cell for work, every month for my insurance. REALLY SERVICE IS THE WORST. I SHOULD CANCEL THIS SERVICE FOR MY 8 lines.

Did not receive my phone. And I am unhappy with this service. It been 9 days, since I submit the claim. I can not use my broken phone. I called for 3 times so far to get my phone, but nothing happened so far.

Easy process all around, quick, and professional. Especially liked the fact that it was a one shipping for my replacement device. Hopefully, I do not need this service in the future but happy to know I got a great company that helps.

I was having problems with people not being able to hear me but I heard them. I called in with my problem and the customer service person was very helpful and nice. I had my replacement phone the next day. Thanks, Assurant for great service.

Our experience was to stressful so we canceled Metro and went with Verizon. Please have a great day. We no longer need your service. It was not worth the 50.00 copays. We were sent a phone that won't work in our house. But we did pay 50.00 so we will keep it to use for 911 only.

This was great. After I made my claim and gave them all the necessary information it was approved and they sent my replacement immediately. I would use them again and or recommend them to family and friends.

Replacement phone is not as reliable as original. Google play store along with several other systems randomly stop working. Don't understand why a phone that was supposed to be brand new refurbished from inside out has system problems. Someone or something should be done about it. This is not the first time that this has happened. Went from a Note3 to a Note4. The note4 was sent with a faulty battery. Sent in note4 for replacement was sent Note5. First Note5 had bad cellular antennas second note5 was shipped without an operating system. Third was just a piece of junk couldn't hold Wi-Fi or cell signal and eventually just quit working.

Did you know that when you buy a new phone and get phone insurance the phone is not actually covered? I purchased a new Galaxy s10 Plus this year with phone insurance. At the time the T-Mobile representative only told me of the benefits of the insurance not that the phone line was covered. I lost the phone and filed a claim which was denied. After filing an appeal Assurant insurance said that I should have read the contract because only the phone line is covered, not the phone. There was not help from T-Mobile. This feels like a scam just to make more money for the companies.

My phone inadvertently got moisture in it and the staff at T-Mobile in Westfield Ma were extraordinary in helping me with it. They were very friendly, courteous, and pleasant to work with. I don't know what I would've done without them!

My phone was shipped next day air, in perfect condition and with no problems at all. It also arrived in time enough for me to go out of town and be able to actually take pictures While at a family member’s wedding.

Everyone was pleasant and everything went as said. Had a little trouble converting info from the old to the new because of the sims car but the Xfinity store was able to take care of that. All in all, it was a pleasant experience.

The entire process was relatively seamless, the agent was thorough with her questions and her expertise was superb. I was left with the feeling that Assurant really cared about my concern and I’m glad to have a chance to use them. One point of concern thou, I pay monthly for the insurance and when I use it I have to pay again? That doesn’t seem fair to me.

I never used insurance cause I am very careful with my phone. When my phone dropped in the water, I called the insurance company and they helped me right away and didn't have any issues sending me a new device. I am happy I am with Assurant and I have peace of mind if something ever happnes to my phone again.

The phone was prefect and came in so fast. Thank you so much, you saved me so much money... so worth having this insurance. My son has a iphone8 plus and it was easy to call and get the replacement and easy to send back the damaged phone.

I was so glad I had insurance when my phone was stolen. I received a replacement in time to go to a wedding in another state. SO HAPPY. I have used Assurant 3 times now and always with the best results possible.

Replacement of my stolen iPhone was quick and trouble free. I would recommend to everyone. Insurance is so important with all devices. You never know when your devices could go missing without warning. It nice to be able to get a replacement to stay connected with your loved ones.

I received the replacement phone quick enough, the next day, so the service going through that process was really great. The phone however has worse reception in my home, than the broken one did.

I filed the claim for damage phone and received the replacement within few days. The real issue started when I mailed the damage ph. within the time frame given under 10 days. Few weeks later I received a letter from Assurant that they haven't received the phone. When I called they told me that it looks like it is still in transit. Told me to call post office. Post office informed me that it looks like the package is lost and I need to file the missing mail claim. It takes 60 days to research.

After filing my claim on 9-26 and having to wait until 10-2 until it was approved my phone was delivered with NO SIGNATURE required and left at my front door! I did not get it. I called you all to let you know I did not receive it. Was told an investigation would be done that would take 7 days. When I called today to check on update I found out no investigation was started NOR was UPS contacted! This is HORRIBLE. Absolutely trash that it’s been 8 days and NOTHING had been done!

I called and canceled my order the same exact day not even 15 minutes after placing the call because I have located my phone. They said that they were going to cancel the order however they never did. I didn’t listen to me. I had to go through all that just to send it back.

It was quick and hassle-free. A little price but again no-hassle, phone was on time, the time you said it would be there - the next day. Again with no hassles so we got what we wanted, you got what you wanted.

Have spent over 5 hours on the phone w/ Assurant. Submitted the driver's license docs they requested. They asked for it again but in the link did not provide the area to re-submit docs. Reviewing claim it said docs were already provided. Had to stay on hold over an hour. Then after all that there was still no place to resubmit the doc. Called back and they said, "By the way you need a copy of original receipt." What? I have been on phone w/ you guys over 5 hours and now you request another doc. Why did you not say this from beginning? Only who keeps receipt. Everything electronic these days even receipts. Was already gone from email. Was in the Apple store and they did not know receipt needed to submit a claim. Bottom line like any other insurance company you have coverage but God forbid you submit a claim.

I received my replacement device and it worked fine to start with, but now has started to not respond to touch. It's not all the time, but it does this a lot. Can I get another replacement since nothing has happened to it to cause this?

I filed a claim with my insurance I have through T-Mobile for my phone which had a cracked screen which produced a black screen. Within minutes, I got an email saying my claim has been started. The next day, when I got home from work, I checked my claim status and got a message that I needed to call them. I did not receive an email asking me to call. When I called them and asked them why I had to check the claim status to find they needed to speak to me, they said they called the contact number (the phone that does not work) and left a message. But they did not email me.

Prompt arrival of replacement phone and easy return instructions. The prepaid return label was easy to adhere to return package. Simple process for submitting the original claim with easy step by step troubleshooting.

I went with them to receive my replacement phone. When I received my new phone it was completely destroyed. When I called to try and get a new one sent to me it was nothing but a runaround and people trying me complete lies. Nothing but a hassle.

You guys did an excellent job replacing my stolen devices. I've never had a problem with any technicalities that might have been required. Your service was prompt and correct. Love the service that you provide, it make things much easier for the consumer. Thanks.

I called for a claim and recieved a phone with bad speakers. I called to let them know and they sent me another phone and after getting it activated, the same problem. It is ridiculous when I have to drive 45 minutes both times for a bad phone. They give junk.

Filing the actual claim was fast and easy. Everything was self explanatory and the shipping of the new phone was amazingly quick.. The only reason why I gave 4 stars was because I insuranced a Samsung Galaxy S7 edge and was given a Samsung Galaxy 8... although it's somewhat of an upgrade the screen is a lot smaller and I would of rather had been sent the same exact phone.

S8 PLUS. 128/5000. The cell phone is overheating and then automatically turns off and takes several minutes to turn it on again and is not working properly. What can I do to request a phone change again?

Excellent Service!! I dropped my phone and the screen cracked. Returned to Assurant via mailbox, the next day I received new phone. And Assurant sent an email to let me know they received damaged phone.

Lost a phone and it was replaced by Assurant quickly. The service was great and my experience was good, I couldn't ask for more, or better service, I thank Assurant and I am pleased with the service that was provided to me by assurant. I thank you again and look forward to our next encounter.

Best experience ever, good customer service as well, really quick response and the New device was Brand New, would definitely recommend to others, and I know that this insurance will never leave my side.

I placed my claim immediately after damaging my phone. Assurant acknowledged the claim but sat on the required $50 payment for days. At the same time the form email sent said my phone was forthcoming. 2 days passed and only after calling did I find out they wanted me to upload a copy of my bill. The agent insisted that I go out in over 100 degree weather despite the fact that I told her I had a seizure disorder. I was hospitalized for days as a result.

I would recommend to a friend. Fast and easy to send and receive your new equipment with no hassles. I have used this insurance twice already and each time it was easy and the turn around time was very quick.

Quick! Easy! Friendly help! Having the insurance on my phone was a great way and very convenient way to replace NY phone. It was possible! I think that I will always make sure that I include the insurance plan.

Called Assurant. Filed a claim for a replacement phone. Paid my deductible and a new phone was shipped immediately all in two days. Was back online in no time at all. Did not lose any sleep over this deal, thank you assurant.

Process Could not have been easier. Everything went so smooth. Super easy to file claim. Received up to date status and received replacement phone at time promised. I would have to say Awesome service.

It was a wonderful easy transaction from the telephone call to make the claim to receiving the replacement. Very knowledgeable team who took the order. They explain everything very very easy so I could understand it. Outstanding customer service.

Had to pay 99 dollar just to get a replace phone and when I got it I can barely heard the people who is calling me. My volume ain't working. I can't get a screen protector for my phone. I really just don't need this insurance!!!!

All around quick and efficient service and experience in the replacement of my broken phone. The replacement phone seems to be new and in perfect conditions. The whole process was painless and very easy.

I cracked the corner of my Samsung S8. To replace this phone would've been in upwards of $800 had I NOT had this insurance protection. Yes, the monthly fee charged seems a lot, however, when something like a cracked screen happens, that $14.99 monthly fee pays for itself. I placed the claim and in 48 hours I had my replacement phone. The process to transfer data was also seamless and all I had to do is slip my old phone into a prepaid padded envelope and the process was done. Don't get caught without insuring your phone at the time of purchase as this Assurant Protection Plan is worth it! I've had my phone for 2 years and now I basically have another new phone!

The process of replacing my stolen phone was as seamless as it could be. I had to pay the $250 as outlined in the insurance policy. Still, I just called in my claim identifying myself, my phone number, etc. They handled the replacement quickly and easily. I had my new phone within a couple of days. I was very satisfied with the whole process.

Getting a replacement phone from your company was the worst customer service experience I have ever gone through. Absolutely nobody could help us when we called to follow up on our claim on numerous occasions. Even management could not give us straight answers. My wife put a claim in with the Better Business Bureau so if you want to see the details check it out.

My daughter lost her iPhone XR overseas, so I had to call in to T Mobile for her. The customer service rep was very professional and the process was very simple. I am very pleased with this experience and will continue having an insurance for her iPhone.

I processed the claim around 7:30 PM, my replacement phone was at my house around 1 PM the next day. There was no arguing about coverage, this was a no muss no fuss transaction. All I had to do to complete the whole thing was transfer my chip and info to the new phone wipe the info out on the broken phone and send the broken phone back in a prepaid cardboard envelope.

The representative that help me was nice, but nothing extremely pleasant. Also, I didn't appreciate receiving my replacement phone, as a refurbish phone, when I brought my phone brand new out of the box. Those was my only concern. I believe, the customer service experience could of been more pleasant.

The phone is damaged and I have to go without a phone again to get another one. Very disappointed. 15 point inspection was not done properly. The screen is bleeding. This problem could have been avoided. Not very good quality control.

The site was great. It was easy to use and navigate. My claim form and submission wasn't difficult at all. I received my replacement phone within 48 hours. I would recommend Assurant to anyone that wants to have that device peace of mind.

I was first told I would have the phone in 24hrs. I had not heard anything for 48hrs and called and was told it would ship the next day. 2 days later I still did not have it. Had to call again and was told it was on backorder and had no idea when I would receive it.

Service was good and fast and on time... services has gotten much better since the last time I've use it... I've recommended to family, friends, coworkers, etc ... when will we be able to go into stores and do insurance replacements.

It took over a week to get the replacement phone! I was initially being told it was being "Overnighted" but after two days of waiting, I finally called to find out what was taking so long. My impression was that my order had been lost as the service rep had to contact the warehouse to find out what was going on. Then, after my credit card had already been charged the $175 deductible, the phone was finally shipped and arrived at the UPS site on a Saturday!...Since UPS did not deliver on that day, I contacted UPS to pick it up and was told that the sender (you folks) had put restrictions on it so that I couldn't pick it up!!! So I just had to wait until Monday. This is unacceptable. VERY dissatisfied!

Excellent customer service and professionalism, the way they handle it. I Look forward to it when I need this service. I am very satisfied with them. This was the first time experience I had with Assurant. I also would recommend to other people too.

I paid. 250 deductible to have the iPhone replace since it was lost. Within the week on 8th day I reported that the iPhone had its camera hairline crack. And they wanted me to pay another deductible to replace the phone because I called on the 8th day and not on the 7th. Which I did not not know I had to do. Not paying another 100 on top of 250. Insurance service sucks and a total disappointment. Never to be recommended to anyone.

Claim on a T-Mobile device. Made a claim on my husband phone. It was very easy and convenient. The equipment came quick. Everything was in the package. The old device has been shipped back. To you'll. Thank you.

You are fraud and thiefs... if I have the control I will never do business with you but unfortunately T-mobile they are the one. I Hope every penny you charged me, all of you working for this company you you spend it in your health and your kids health and you can’t find cure.

I received a replacement iPhone very quickly but it was defective. I was asked to send back the defective iPhone and was told a new replacement would be sent out. It has been a week and I have not gotten another replacement nor have I heard from a representative of Assurant as to the status of the replacement of the defective replacement iPhone. Tom

My in call speaker in my phone quit working. I filed a claim with Assurant and it was quickly approved. I was told I would have a replacement phone shipped within 24hrs. 3 days later I finally emailed to ask about my replacement. I received an email back that my phone was out of stock and on back order with no arrival date available. I have since called Assurant where I spoke to a couple employees as well as 2 supervisors who all told me the same thing. I am basically out of luck and that they had 30 days to send me a phone. I don't understand how a company this size is telling me they have no phones they can send me, especially when their website says if a phone isn't available they will upgrade to a new model. How am I allowed 2 different style of phones but neither is in stock anywhere in the company and you have no idea when I will get it and refuse to just send me the next one up.

The whole process was fairly easy and smooth. The only problem was, when I dropped my phone off along with the Box with the new phone in it that you sent, I did not inspect what was in the Box. When I returned to pick up my phone from programming, they handed me a pink phone. I had a black 1. They should have known this and sent me the appropriate phone. At that point I had wasted 2 hours of my time getting the phone programmed and couldn't be without my phone any longer. Not super happy about it.

I never got my phone at all. It said it was shipped back and I'm highly upset about it. I had to get a new phone cause y'all messed up so bad. If possible I would like a refund because I didn't receive my item. In short I wasted a lot of money messing with y'all and I'm very disappointed. I WOULD GIVE Y'ALL NEGATIVE STARS IF I COULD.

I have a Samsung Galaxy S9. Filing the claim itself went smooth, they even overnight the package to you. It was getting to that step that I'm most unhappy with. My phone was stolen. I was almost 3 months without a phone. I had to use my son's phone (he wasn't happy about that!) and have my calls forwarded. I missed out on business due to text messages not getting returned.

I'm waiting for corporate office to respond to my letter. So I can hopefully get the right phone I only owned for under 30 days. I would greatly appreciate it if you want to help me as well, please contact me if you can.

Customer service was great! Fast and friendly and knew what they were doing. Very happy! The replacement came in fast and I was very pleased. Not troubling at all and the rep was very friendly while helping. Amazing job!

I am very disappointed with the Assurant. I had created my claim on 24th. I was sent a wrong device which I sent back and was received. Then I was sent the correct device which I own but for some reason assurant wanted it to be not delivered. And it was on 3rd of Oct. I called helpdesk on 6th Oct and they said the warehouse has not scanned the device received on Oct 3rd. Seriously it takes warehouse 3 days to scan the package they receive. I am still using the broken phone. I am sorry I had to deal with your company. Such a waste of Money. And my time.

The person taking my warranty was great. She was professional, fun to talk with, she made the process easy, great and fun. I liked talking with her. I wished everyone had her personality. She is awesome like my son's says...

The representative was very friendly and knowledgeable with urgency. I’m extremely happy with the turnaround time. They shipped it the same day and I received the following morning. I’m extremely satisfied and happy. Thank you!

Submitting my claim for a broken iPhone 7, it had a cracked screen and the left side speaker wouldn't work. The claims process was very simple, filled out all the information and followed step by step instructions, the claim was approved quickly and the replacement was in my mailbox the next day. Great service!

Thank you so much for your outstanding customer service regarding my claim. You guys were prompt on delivering the device and could not be happier with the way your representative explained how the process would go.

Note8. The phone was good but you didn't send me none else. I had to run and get wires and ear plug and no information on the phone. I had to go to YouTube. I thought when you get something at you get everything.

I thought I had cracked my screen. Started the insurance process. Got the new phone. Started Smart Switch and found out my old phone wasn't crack but a many factory was at error and new phone is hot when charging. I paid a 50 deductible and no one has contacted me to let me know they were at fault not me.

The only complaint that I have is that the phone received as a replacement, seems to be a bit buggy. It does strange things that I don't like, such as; placing random calls to people, sending glitchy texts, etc...

My claim went through just as it should have and I received my replacement the next day. I was very impressed with the accountability and the low price. The associate was very helpful and accurate.

After filing my claim online, struggling to not miss the cutoff time which I did, I received the Phone in two (2) days rather than 1. I took the phone to a local store, walked out with a working unfortunately, after about ten (10) hours the phone was back on the reset screen. I took it back to Metro and was told the phone was working. I just needed to sign into my Google cloud to have everything downloaded and I'd be back in business. This was far from the truth.

Thank you for the replacement phone. Customer care she really helped me out. I been with you all for years and I'm not going no where anytime soon. Can't wait until I get my upgrade. My Galaxy S8 is awesome.

My daughter recently lost her phone. Assurant was so understanding and helpful! They were quick in replacing the phone. They answered all of my questions. They made sure I was completely satisfied and that everything went smoothly. I highly recommend!

I lost my phone on September 24th. I call Assurant to file my claim, instead of helping me file a claim and getting through the process Assurant Stonewall my claim and would not send out my replacement device until next Tuesday a week later. Assurant stating that they need to do a review on my account. When I them why they would not tell me. I end up getting another phone in the process while waiting for the replacement phone from Assurant. I would not recommend a showing in to any of my friend or family. I thought an insurance company supposed to help their customer file for claim when do you need it not to harass and give out false information to their customer when their customer paid them every month for a premium price.

Claim filed, followed up with request to provide IMEI number. Didn't hear back for Assurant over a week. No information about claim status online. Called Assurant, no record of my phone, bounced to T-Mobile. Verified info was correct. T-Mobile rep called Assurant and explained situation. Once I got on the call was told the same thing as before and said they might be able to contact the back office. T-Mobile called me back that night to see if my concern was handled. Explained the situation. T-Mobile escalated. Only knew this was handled when I received an email that my claim was approved. Customer Service experience from Assurant was horrible, not helpful, and unwilling escalate earlier.

The replacement phone was blinking and the sound doesn’t work unless on speaker. What was the point of us pay 100 to get another damaged phone. Then the person had to wait another 5 days to get an exchange phone.

The claims process with this company was absolutely terrible! My product arrived at the mail office without a commercial invoice. Contacted them and they didn't understand why FedEx was requesting a commercial invoice. She put me on hold to call fedex and I got hung up on while on hold. Called them back and had to go through the entire process again! She informed me that she didn't know why they were asking for a commercial invoice and told me that I would need to call fedex and cancel the shipment.

I accidentally left my phone on the roof top of my car. And it flew out on the freeway. I made my claim and paid my deductible on September 15, 2019. Assurant started an investigation and search on their end. I also made the claim with UPS that same day. UPS told me it will take 8 business days for them do a search and close the claim. Unfortunately, it took longer. I was notified on October 1st by UPS that they could not find the phone and that they are taking full liability for the phone they stated they have contacted the sender.

My experience was a good one. Representative was friendly and very fast at helping me. I received my phone when stated. I did have a problem transferring my data over to the new phone. I had to go to two different stores for help.

Filed a claim to receive a replacement device for my broken mobile phone. Assurant sent two defective replacement phones. The first time, they agreed to send a second replacement. The second time they stated that the defect on the second replacement does not meet their replacement criteria in order to send a third replacement. My T-Mobile representative was on the line with me when I was speaking to the Assurant rep. The T-Mobile rep was also in disbelief that Assurant wouldn't replace the second defective device they had sent. The T-Mobile rep later stated that they are receiving a lot of complaints in regards to Assurant replacement devices and service. Meanwhile, I have paid monthly insurance fees plus a deductible. I would like to be reimbursed for all of the above, as Assurant hasn't held it's responsibility to send a device without defect.

This was the worst experience I have ever had. I was mugged, my new phone was stolen. Assurant charged me 280.00 to replace a phone I had for 2 weeks. They took almost 3 weeks to deliver. Worst experience ever.

The claim process was extremely easy and my replaced phone arrived the next day. I was very happy to receive confirmation of my returned phone, also. Very professional! I couldn't have asked for a better experience. i would recommend Assurant to anyone.

Putting in a claim was super easy and the replacement phone came in record time. We were able to easily transfer files and contacts from one phone to the other. It was also easy to send the broken phone back to Assurant.

I had cracked the screen on my device and I needed a replacement. The service provided over the phone was great, no question about it, I could barely hear the person on customer service but other than that it was great. I received my replacement the very next day. The reason why give a 3-star-rate is because the device I got does not work as well as the old one I had. The battery does not last nearly as long and for some reason this device reboots itself every night and my alarms wont sound in the morning.

Got my replacement phone (note8) and not even 2 weeks later the finger print scanner stopped working. I contacted Assurant and they said I needed to speak to team mobile because it was under warranty, from there I got the runaround from talking to them, then to tech support, back to them, back to tech support then to Samsung and nothing got fixed. They told me to master reset my phone and backup all my data and it should work, well I did it and now it's even worst. I cant download all the apps I had or even keep any messages on my phone because it says that my phone's internal memory is full some how. I have less apps installed, less pictures and less messages saved yet somehow I have less memory and the finger print scanner still isnt working...

Order was completed and finalized with overnight delivery approved. I received a conformation notice, but no phone! Four days later a small Fedex box arrived at my door. When the order was tracing I found it was NOT MADE FOR FOUR DAYS!!!! OVER NIGHT. FOUR DAYS. do you not see a problem here!!!! I was in the process of buying another phone, different company. Almost lost me.

Had to get a replacement phone. I damaged mine. Everything was simple and they were quick getting the claim processed and getting my phone mailed out, my phone arrived in a timely matter and I was able to have a working phone again.

Submitting a claim to replace a damaged phone should have been a stepwise event turned into a nightmare from Hell saga. 9/25/19 an approved claim to replace my iPhone 7plus 32Gb went wrong when its replacement delivered delivered as a locked device ONLY Sprint compatibility. Then the phone call hurry up and wait who can stay on the phone longest game began at 0530 Saturday 9/28/2019.

When I decided to upgrade from a Galaxy 7 to a new phone, I walked into a Tmobile store and made a conscious decision on the exact phone I wanted. I chose the White Galaxy 10+. I did not opt to pay full price for the phone, upfront. I will be making monthly payments over the next 12 months or so. I've been a T-Mobile customer since they were VoiceStream and Jamie Lee Curtis was the spokesperson. I've never had an incident with my phone to where I would need to use the insurance, until September 6,2019. I had a freak accident with my phone and the screen was only half accessible. As soon as I was able, I initiated a claim. When I received the replacement device, I was under the impression that I'd be getting my white G10+ back at some point, since it was just screen damage. But after a week of receiving emails from Assurant, which had no information on when I'd be receiving my white G10+ back, I decided to call.

The agent at Assurant & quick with a response when I realized my device wasn't broken and needed to alter my claim. The agent was also very pleasant and helpful. This is my first experience with Assurant and am happy the the results.

Great customer service! They sent in the phone using their one day shipping. Always great and quick they listen carefully and ensure everything is taken care of correctly. I am thankful for their help and services.

Very easy and stress free experience using Assurant Phone Insurance for my T Mobile account. Process was fast and required very little time. Phone was expedited next day air. I would highly recommend using this company.

My device should have been here waiting for me when I got home from work the day after I filed a claim. It took 6 days for me to receive my new device. Before the new device was even activated, you people wanted the broken one and were threatening me with up to $2,000 liability.

Fast service and great replacement for an older Motorola phone not available any longer. Although it took a few phone calls to determine the replacement, their pick of a Samsung Galaxy S8 phone was a perfect choice.

When I called Assurant to help me get a replacement phone when mine was stolen, the representative was very thorough, friendly, sympathetic and helpful. I would highly recommend Assurant to others and appreciate their support and excellent customer service.

I filed a claim online for my phone and it was denied - called to find out why and they said I don’t have an iPhone X 256 gigabytes- after a game of cat and mouse I finally was able to get the claim updated with correct info. I then reviewed my emails and I had given them the correct information regarding my phone initially. I called back to speak to them about it and possibly get thing expedited to no avail. It’s been 4 days since I filed my claim and I still have no phone and no one can tell me when I’m going to get a phone sent to me and my claim has still not been approved - spoke with US Cellular and they said phones are normally sent out in 24 hours. I am a cancer patient and enjoy speaking with my daughter who lives out of town and now I can’t as she has no phone and Assurant refuses to honestly tell me what’s going on.

It took more days then started for my phone to arrive. If overnight shipping is a part of the process then why did my phone get shipped on Saturday and I didn’t receive it till Tuesday at 6pm. The whole process took too long. Why do I even pay for insurance. Waste of time and money.

I had amazing representatives helping me. Before I made the claim, I called in to ask questions and the person that helped was very attentive and helpful. When I filed the actual claim, it was so fast and easy!

I just don't like the fact I didnt get the exact phone S8+ the purplish one.. I really liked that phone & I know the S9+ is an upgrade but you like what you like. Just wasn't informed on the phone when I was doing the claim that it'll be an upgrade && not exactly what I had but it's cool like this phone now as well lol.. Thanks a lot!!??

It's taking more than a weak to get the replacement of my phone, I understand there are steps to follow but I don't agree with all this time of waiting if you know how important is on this times to have your phone.

Our son’s phone was stolen. I contacted our carrier and they gave me the contact information for Assurant. I followed the simple instructions on the website and paid the $49 deductible. My son had his replacement phone the NEXT day. Very pleased with our experience!

First off, they told me to call Apple care because I had an iPhone, which I did and made an appointment. They sent me an appointment at Best Buy, Best Buy continued to tell me that they cannot help me and that I must have assurance, so I called that morning because T-Mobile told me that was the way to go. I called and the lady continue to tell me that I was with Apple care And for me to call them. I continue to ask her why am I being referred Assurant. She repeated herself several times going call AppleCare, call AppleCare and I think she just wanted to get me off the phone. I said I have and they cannot cover me, why would they referred me to you. I’m very confused but I told her, “if I called Apple care they do not have me covered so they are sending me back to you.” Call AppleCare. I was so frustrated that I had to let her go. I almost canceled my seven lines with T-mobile. They stayed on the line with me I’m till I got the help I needed.

Received a new J7 Prime and I'm very happy with it so for... I am still trying to get all of my apps load on it but so for everything is good, the customer service representative was very knowledgeable and help get everything taken care of... Thanks again.

It was easy to get my replacement iPhone 8 Plus. Only issue is that when they sent it to me you can tell it was a refurb unit. There was dust in the speaker holes as well as a few scratches on the back glass.

Fast delivery and great customer service. I never have a problem when ordering my phone. They were sympathetic to my damage on my phone. My problems were solved and I know I will. Never have a problem with ordering a replacement phone.

I’ve had to return to T-Mobile because the replacement phone keeps freezing. I don’t think it’s worth the amount I paid 249 & deductible to get a refurbished phone that keeps freezing. I can’t even turn it out to reboot it.

Very friendly when getting a replacement phone while out of town. Made it very convenient to not have to purchase a new phone. Staff at the store advised me to use the insurance to get a replacement phone instead of trying to sell me a new one.

When I first called the representative was nice and processed claim before 4pm yet the claim wasn't approved till next day early am. A new phone was prepared and picked up by UPS. The next day it went missing. While it's not Assurant's fault, they did nothing to initiate tracker investigation in a timely manner. I've been without a phone for 2 weeks now and still have to wait for UPS to finish their investigation before Assurant will send a new phone.

On a Friday the damage claim was called in. On Monday the replacement arrived with the return materials. Fast, friendly customer service with an excellent end result. Will use this on all my future phones.

I have been a customer of Assurant for approximately 15 years and have had 3 three claims with my daughter and 2 with me. Not once have I had to be frustrated with how my claims were processed and completed by Assurant! CUDOS TO ASSURANT and their assistants/customer representatives and staff!!

Assurant provided fast service, I received my device with no issues. But now that I've had it, I seem to notice the charger box smells like burn, it gets extremely hot when I charge my device, and I using the one that came with it.

The phone arrived really fast all in very good conditions... I really like this insurance. It very helpful!! I just call them and I don’t have to go to any store to do my claim!! So it’s very easy how they work!

There should be a way to change the address. I did not receive my device. Please do not charge my card. I should not be charged for not receiving my device if the new device was sent back to the company.

Terrible customer service. Unable to provide real time updates. I have been on stand by for a phone replacement for 6 days. Called 3 times not given a time frame or updates. When I call they just says it's processing. The fact that almost a week with no updates and no cell phone is ridiculous. They have ask me to pay 100 deductible. Asked for card information 1st call but not able to provide updates.

Cannot say that I have ever had an customer service experience as quick, easy, and painless as my experience was with Assurant. I thought the process would be long and involved, but it wasn't. I would recommend Assurant to anyone.

The replacement phone came really fast. I literally had my phone cracked and now I have a fully functional one quick. Set up was fast as well. Assurant did a great job giving instructions on what to do before sending it back.

Service was fast and user-friendly. The process to file a claim was quick and I received my replacement phone within a few days. The fee was also reasonable and cheaper than third party repair costs.

I received a gold iPhone as a replacement instead of the matte black I had. I was told black isn’t insured even though it is and I have gotten black replacement iPhones in the past. Was told to talk to my service provider see if they can do something for me. Was told no.

My son dropped his phone and damaged the screen so we needed a replacement. The staff was very helpful and walked us through the process quickly. The replacement was sent within a few days and we had no problems.

My interaction with Assurant was very pleasant and quick response and replacement of my damaged phone. No hidden cost, phone replacement arrived in three days. Replacement was in great condition, and works fine. Thank you Assurant for your great service.

After about 12 phone calls to Assurant 6 phone calls to Tmobile and 10 uploads or emails and 7 days I did finally receive my phone. I was continually told that because the wrong address was on my account I have to take extra steps to get my phone replaced. It did not matter that I did update my address and the bill requested had the updated address on it. The agents became annoyed with me and hung up or transferred me back to the queue to start again. Even the supervisors offered nothing more than the agent's would leave me on hold for an extended time period to force me to hang up. It gives me anxiety that I may have to ever go through this again.

Worst experience ever!!! This company lies to you and takes your money and they don’t even have the product to replace what you’ve been paying insurance for. I’ve been dealing with this company for over a month now to get a replacement for an Apple Watch. One time I was told they don’t carry them they won’t have them and for me to just go buy a new one and they’ll give me my money back in 10 to 15 business days. They only reimburse up to $429 plus tax less than $99 which makes it not $429 and not the cost of a brand new Apple Watch.

Went to US Cellular, he typed up the claim quickly. I was In and out in 15 minutes. The phone came in 2 days. I mailed out the old one in package provided at a FedEx location. Everything went very smoothly. No trouble at all.

Excellent customer service. The customer's service staff was attentive and courteous. Receive my replacement phone within the time frame as I was told. I am so grateful to have my phone back. I will recommend a friend.

My son dropped his iPhone 7 Plus causing damage requiring me to submit to Assurant for a replacement device. Upon receiving the device it seemed like it was working great at first. Within a couple days of use my son began complaining about the wifi being grayed out and not allowing him to connect to the wifi. I was on bed rest about to give birth to my daughter and by the time I reported the issue they told me it was out of the warranty period. I spoke with a product specialist with Apple who explained that the device was refurbished and that particular issue renders the phone useless. I just find this extremely shady, they had to have known about this issue and yet they collected my $175 and shipped me out a broken phone. What sucks is I was out that money plus I had to continue paying for the device since it was on lease to buy with US Cellular at retail price.

So I called Assurant to file a claim. They refused my claim and said it was a Metro issue. So I called Metro and after 56 minutes on the phone with them they transferred me back to assurant... Now I am back talking to you for an additional 36 minutes. You finally accept my claim. You tell me that my phone will be deactivated once my new phone is sent. So that happens and I actually get my phone within 24 hours. Then I go to activate my new phone OH BUT WAIT I have to activate it through my old phone that is now unactive FML. So long story a little shorter than actual story after another 58 minutes on phone with metro get old phone on to activate new phone. Such a ** company. Dont pay the $6 dollars a month if your time is worth anything more of a headache than just going to store and having them handle it. OH WAIT THEY CANT DO THAT.

My phone was broken on a job site. I called T-Mobile and talked to an Assurant agent and paid my deductible and assurant shipped my new phone that afternoon next day shipping. I'm extremely pleased.

My experience with Assurant was horrible. I paid to have a replacement phone shipped to me. The original representative told me it wouldn’t arrive on Monday so I gave them my work address and name so I could get it during the day. The phone never arrived on Monday so I called Assurant and they told me the previous rep. gave me the wrong information and I should have been told Tuesday as a delivery date.

Thank you so much for helping me with my ZTE Max Pro & it get the same one in the mail which I using to write this letter, it work wonderful! Thanks a lot for you guys! And you're making a difference! Thanks & God bless!

My device was broken and I requested a replacement. The replacement device you sent me was used and old looking when I was expecting better than the one that I have. Generally, I decided to cancel my service contract with you due to the replaced device and the way the customer service I got.

After going through the frustration of my phone being stolen from me on my vacation into Canada, it was a sigh of relief that I was able to get a replacement phone. The process in filing my claim to the approval of said claim being very fast and receiving a replacement phone helped to take a lot of stress off of this ordeal. For that I am very grateful for this service that is offered by Assurant.

I received the replacement iPhone 8 plus it took 2.5 hours of software update something that could have been checked before sending to a consumer I know that softwares are updated on a daily basis but this phone must have been sitting in your warehouse for a long time.

Lost my phone on 9/26/19. Filed a claim after my phone was found. I was told to refuse the replacement phone which I did. They received it on 10/01/19. I was told my phone will be off of the blackout list between 24 to 48 hours. My phone is still off and it’s 10/05/19. I paid my deductible and it’s going to take 10 days for me to get it back. Just paid my bill. Not happy with their service after being hung up on twice. I NEED MY PHONE BACK ON!!! PLEASE.

I went into T-Mobile and I guess I should have called cause all they gave me was your phone number and I knew I had insurance. But after calling the process of as super easy and done within 24 hours!!! Amazing.

It was a great experience, quick and painless! I recommend this service to my family members and friends. You guys responded really fast, provided the new unit and means to return my old one. Like I said it was a simple and quick process. Thanks.

Received my replacement phone quickly. Instructions were clear and easy to follow. Great, friendly service. Well worth the insurance premium paid. I would recommend this service to family and friends.

The phone I have isn’t worth 500 but I had to pay 250 because the wrong insurance was added to my phone should of only paid 144. The phone they gave me suck, can’t hear and the other person can’t hear me sometimes and the lady I spoke to was disrespectful.

I get an email saying that my phone has been shipped, it never arrived. I call numerous times to try to get my claim processed again. They tell me the only way to reach corporate who is the only ones who can file a new claim for me is to MAIL THEM A LETTER. IT'S 2019, PLEASE REACH OUT TO ME AND FIX THIS!!!

If I could give less than 1 star I would. Mobile klinik destroyed my 5 month old phone. I was referred to mobile klinik by my insurance company (Max Assurant) and was told my screen could be replaced by them by my insurance company (Max Assurant). I called and ordered a screen, when I went in to get it fixed it happens that they didn't have that as a work order but said they would figure it out, which had me concerned already, they changed my screen and when I went back in my phone worked, but my sim card no longer connected. The person who fixed it said there was probably damage to the board that connected to the sim card, even though it worked perfectly when I brought it in.

It was quick and efficient. Excellent services! We can our phone within two days. Your service is above the rest!. My wife is very happy with her phone. You also send us an upgrade because we had a G8 previously. We are going to recommend this. Our previous phone was cracked and we got a new upgrade!

Not please with when they was verifying my information. It didn't pull up my information. I had to speak to several representative and a T-mobile rep was on the phone and they couldn't verify my information. I had to call next day and my information was correct.

Assurant made it all possible to get my phone right away to me from the day I reported it to the day I received my replacement! and all of my info and contacts backed up with no issues. Thank you, Assurant!!!