Assurant Phone Insurance Reviews

Screen cracked. Customer service was very helpful and my order was expedited. He also told me that if order is place before 8 pm I would receive it the next day. It did arrive following day as promised.

My cell phone looked like it was about to explode. After I called Assurant they confirmed a refurbished phone would be sent to me, paid my deductible. I was surprised to see my phone arrive the next day. Now I need to return my damaged device.

I've called, emailed, also went to numbers places asking where my replacement phone is located and haven't received any information on it. And recorded a email saying I'm going be charge if I don't send in my broken phone, which I'm supposed to send back by tomorrow.

I was told was getting LGV30 instead got a different phone and took a while for any updates. I could not understand or hear the customer service rep. Took 3 phone calls later to get to someone that was not cutting out. I was also told could make the insurance payment online and that was a lie. The people working for you should know this.

Damage tablet. I made 2 calls. The first one was disconnected and the rep did not call me back. The second rep was more effective and much helpful. He was courteous and knowledgeable and very happy to be helping me. He saved the day for me.

Replacement OnePlus 7T. It was an ok experience in the beginning. I had a lot of fun around with the customer service line. They sent me to the store then they sent me to tech, then I was sent to warranty and then finally after about 3 hours I was sent to the insurance claim. I talked to a wonderful lady who was able to help me out and get me a replacement phone the next day.

I received replacement device promptly but had to request a charger due to receiving a device different than the original. I found the cost paid for the replacement a bit high, but I'm pleased overall.

My claim was approved around 0830 and the payment was processed processed by 1330. I was under the impression that I would have received my phone within a day if processed before 1700. There is a key used to replace the SIM card in the newer Galaxy models. If possible could Assurant send a replacement key to replace SIM cards, save us the hassle of finding a cellphone store that's open. Thank you all for your help.

Horrible experience. Address was put in wrong somehow and even after cellular company called still very rude customer service. Was told my phone would be here next day and it took 6 days. Waited on hold for over 45 minutes. I'll probably just drop this insurance and pay outright from now on.

My experience for the most part was good. There was a difference in the delivery time that was promised and that actually occurred. Also you sent us packaging to return the device but this was a stolen phone claim. The phone is working great and my son's glad to be back in service.

Everything was quick and easy except customer service. They are spoiled, bad attitude. I had to establish communication with Assurant twice for the same and both times I was treated in a grotesque manner.

I was amazed when my replacement iPhone was delivered in less than 24 hours after making my claim, The instructions included for the return of my damaged iPhone were self explanatory and I had no problems. Within a few hours of receiving my new phone I had it completely restored from my iCloud backup and I was up and running. Thanks!

I receive a phone Note 9 which is no working properly. It turn off by itself many times. I return the same remanufactured you sent me. I need a good replacement. Thank you. Hope to get my replacement soon.

If I had not called to verify my claim I would not have known the claim did not went through. I received the different messages from each representative and one put me on hold and never came back. I received my phone a week later from the date of my claim.

Did not receive the right model of phone and color. The color was pink and it took a too long to process the request. For the price I pay for this service I should not have to deal with what I dealt with.

What such fast service! I filed a claim and received my son's tablet overnight for him to use the next day. It's mostly likely because I paid my $49 deductible. I received a brand new one looks like. Love it!

When we tried to order a replacement phone, we ran into several issues. I was not the primary account holder, so they sent an email to my husband for more Info. They then told him to upload a phone bill. This process was difficult and techs at Assurant were unclear about this process. Two days later we still hadn’t heard, so I called back and they said they never received the needed info.

I was very pleased with the service I received by my local store in assisting me throughout this process, they have always been on hand to attend to all my needs over the past 13 years. Excellent and knowledgeable staff.

Phone replacement and return. Superb customer service all around. From customer to technical service phone call, explaining problem with technical understanding, mail return fast and insured with easy steps with exchange. THKY

Very dissatisfied initially. Please review memo that agents left that is associated with this claim. I was double charged for my deductible in which it took an unacceptable amount of time to refund the amount Owed and to send the replacement device.

My experience with Assurant was seamless and stress less. My phone had a cracked screen. I contacted them explaining my matter and they responded immediately. I received my new phone shortly thereafter. I would recommend anyone to invest their products in the hands of Assurant.

I was impressed by how easy the process was and how quickly my phone arrived. However, my replacement phone will not hold a charge and will disconnect from cellular service every couple minutes. I expected to receive a better quality phone.

Great speed with everything going on. Only disappointing it's not the same color which made me buy the phone in the first place. But the purple is nice too. Would of been nice to have my ocean blue note 9.

Received our replacement device and I can not talk if I put it on speaker. The speaker is all garbled. Called customer service and they wanted me to send back the replacement phone BEFORE they could send another one meaning I would be without a phone for at least 3 days. I told them that was unacceptable and asked for a manager. When she came back In the line she said I had 180 day warranty and could take it to T-Mobile for a replacement.

Have not yet received my phone. I have checked the website with my tracking number and it keep saying it's being shipped out and have not shipped out yet. Trying calling Assurant and can't get through. I need my phone. What do I do.

My phone was stolen, I contacted Assurant to file a claim. The replacement phone was overnighted to me the same day. This is not my first claim. Every time I've filed the outcome has always been a positive experience.

Replacement Phone (Note 5). I placed a claim for replacement phone because I dropped my phone, cracked screen and starting having operational problems. The reason I am not happy is because I pay for insurance to replace my phone and was told that my Note would be not be replaced and the only option I have is another phone that is not a Note. The reason I like Note phones is because of the large screen because I work from my phone. The phone sent was A LOT smaller and I can not work on that. When calling back I was still told that basically that's all there is. Take it or leave it. Well I am leaving it and probably won't be continuing to pay for insurance that I cannot use.

Upon dropping my phone and breaking the screen, I immediately filed a claim. After filing they stated I would get an email when it was approved. After 24 hours of not getting email, I logged back in to find an obscure place saying they needed my TMobile bill. Couldn't find a way to upload the bill so I called. After a good wait a friendly person helped me find an upload place that I never would have found somewhere down the Contact Us link. I uploaded and it then took 24 hrs to get into the system. They shipped it and 24 hours later I had my new phone. A total of 3.5 days without a phone. I have since returned the phone in the USPS cardboard envelope they provided and I have gotten no feedback about having received it after a full week. The tracking site still says they have not received it. Worst service ever. I will cancel the insurance on this new phone. Very unhappy.

It was the last gentleman that I spoke to, that actually made me feel I was being heard and was helped. The previous days were a disaster. We have to pay full price for our phones. Then to get a replacement phone that has issues is very upsetting. Then to further the stress now to get a replacement without other proof..copy in hand that my original phone was in route back... The fact that the phone you sent as a replacement was not working is Not My Fault.. Don't punish me for your lack of quality control. Not to mention the safety issues of phone getting HOT.

Apple Ipad 32gb Rose Gold & Apple Iphone 7 Black. Both devices listed above screens were cracked. Additionally, the Iphone 7 was not going past Apple symbol when turning/start up the phone. Repair facilities were not available for 2 weeks out for repairs and apply insurance price and process is a joke. Why do I paid MONTHLY for insurance through my phone carrier in ADDITION TO the other insurance just to pay full prices for phone replacement. Just dumb.

Phone replacement. Not the horror stories I've heard. The customer service rep did confirm with you that the phone was destroyed not just an Apple service fix of a broken screen. Without going into the store and having them initiate a claim through you it would've never happened. So shame on you for not making it very clear and more consumer friendly.

The phone correspondence has been ok. I received the replacement phone. It had a speaker issue. Sent it back. Now back to using broken phone. Waiting on #2 replacement. Had already put screen protector on #1 replacement so I'll be out of luck on that cost.

LG Stylo 5 32GB. Assurant provided fast shipping service as promised. New replacement phone was secured properly and safely inside its shipping box. Instructions for "Xfinity Mobile Protection Plan Quick-Start Guide" was also provided inside box along with a receipt "Explanation of Benefits" and a return shipping box with a return shipping label for the old damaged cell phone. I am highly pleased with their service and would definitely recommend them to friends/family. Thank you!

Customer service was excellent and didn't have any issues with staff and was very knowledgeable on what to do. Didn't have to wait too long for the review of the claim and when the claim was approved the device was sent right away.

Claim process went smoothly. Customer service was great. Time to recieve replacement device took longer than expected due to shortage of my device in storage warehouse. Other than inventory issues, claim went well and once my device was shipped, recieved it the next business day.

Another iPhone was impossible to use it. You couldn't listen when talking by phone. Speaker faulty. Third iPhone "battery healthy" at 82% What??? Yes. Almost dead. Next iPhone after two months in use nobody can listen to you when using the iPhone itself. Microphone gone. Only able to use it with headphones... Waiting for replacement...

The process of replacing the phone was easy and there was no hassle when reporting. When attempting to request the new phone, my address was not accepted by Assurant's system so that was a tad annoying. Also, when completing my first update on the phone it restarted, optimized and updated three times before staying on content. That was frustrating.

Submitted my claim on Thursday, heard nothing until Tuesday (and I had to reach out) and I found out that my device was "out of stock" and no one had tried to reach out. My option was to buy a phone at full retail price (899.00) only to be reimbursed for half which is absolutely ridiculous to ask during a pandemic with no employment. I was then told I would hear in 24 hour once my claim was accepted (which I did not and my claim was accepted shortly after the call). Heard nothing for 48 additional hours in which I was told that my device has somehow become available magically and would be sent. Terrible experience start to finish, only positive was that I received my device and don't have to deal with this anymore.

Replacement phone. Filling my claim was easy. I filled it out online then followed up with a phone call. Spoke with a representative to make sure they had all the needed information. I was able to track the progress of my claim online. Once the claimed was approved I paid my deductible and received my phone within 48 hours. The process didn’t take long. I’m very satisfied with my service.

This was an extremely easy process. All you need to do is make sure you have all of your information correctly, log in to your account, and hit submit. It took me longer to put in my information to pay for my deductible than anything else.

Filing process and instructions for doing so were not clearly explained. Finally had a Tmobile rep assist me. Once claim was filed you get 5 stars for completion. Filing frustration but end result happiness.

I had no issue other than, I tried to start it on my phone then access it from a computer but it kept telling me it was receiving some kind of error. So I had to end up calling. But the gentleman was very nice and helpful.

Very bad experience, In 8 days two Samsung 9 phone, Your passable repair, quality control and after-sales processes, I have 6 years with T-mobile and you every time have less quality of service, Co very high or deductible payments, They do not appreciate the loyalty of a client, In your policies there is no good faith of the client one of the 4 pillars of insurance in the whole world, Monopoly with t-mobile. There is no competition of insurance cia. If I did another company where to insure my equipment, I would do it, The specialists close the call before time. It is a custom grocery.

The replacement phone you sent to me would not carry a charge. As long as it was plugged into the charger it would work but unplug it and the phone went dead. I am sending it back and already picked up my new phone at T-Mobile store today.

I lost my phone and submitted my claim mid afternoon via the simple online process and had my replacement phone in my hand the following evening. Didn't have to call and wait on hold. Very hassle-free!

Stolen device. Easy and faster process, very excellent customer service. Hence high understandable and problem solving company. Quick to react and hear your problems. This deserve high rates. I'm very satisfied with their work.

The phone call was pleasant and my phone arrived in a timely manner. I definitely recommend Assurant. I was especially pleased with how easy it was to return my damaged phone. I can't thank you enough.

It’s been a couple weeks since I spoke with the representative, but he was very knowledgeable, fast, fun, and friendly. He answered all of my questions and made me feel like a valued customer for T-Mobile. Due to this positive experience, I will continue to recommend T-Mobile and Assurant protection program.

this was a very poor customer service when I as the consumer had to search the internet for a fix.

My son's device was damaged during the weekend. After the order was submitted, it took few days to get replacement phone. I like to process the request online, it's fast, secure and easy to use. Thank you.

Customer service representative was very kind and friendly. He answered all my questions. The online portal was not allowing me to submit a claim, it kept giving me an error code. I appreciated the ease of submitting a verbal claim. Thank you!

I had a very long wait time at first, when I eventually was connected to the Assurant rep, she was not very pleasant. However she agreed to replace my 7 Edge phone with a 9 Edge. However, after attempting to deliver the phone to me, I didnt get it, so another was sent but the replacement was a 7Edge and not a Nine Edge as I was promised. Someone did not keep their word!

Was easy and fast loved my experience. I had my new phone within two days. Would definitely recommend this company. It was easy to order and no problems on delivery. I had my phone so fast. It was great.

You gave me a hard time to replace my damage phone... It was so easy to me to put my phone under your coverage. You were charging me all the monthly payment all that... But to replace the phone damage you gave me a difficult time asking me where my phone came from all that... You should have asked me that the first time that I went to T-mobile store.... Very unsatisfied.... Plus your representative were rude with me...

Phone replacement arrived in just a couple days, and had no issues. It's been several years since I've had to file a claim, but the process was seamless and easy. I am happy everything worked out the way it did.

The experience was great. My claim was processed very quickly. My replacement was delivered within three days. Would recommend Assurant to other people. Thanks a lot. So keep up the great customer service!!!!

It was a horrible experience. I went online to process my claim. Website said to only use if in Porto Rico and to call if outside that area. Called and they told me to use the website. I use the website and for some reason, they were not able to process my payment. I called about it 24hrs later as that was the promise time. I was informed my payment had not gone through, I asked why I hadn't been called, they said I beat them to it. Mind you, I called 30 minutes before them closing and the lady was very short. She promised the world it would be processed immediately and I would have my phone. I did not receive it till 5 days later.

Super easy to do. I will definitely recommend it to anybody. The website is easy to use and the operator was extremely helpful. Turn around time to get the new phone was only a few days. Can't complain one bit.

Worst experience ever! Slow. Lack of urgency. No compassion. Racist. Liars. All that describes my experience and your company. Canceled my policy and returned the device you sent me. I'd rather pay full price for a new device than deal with your fraudulent company again!

They were nice and the process was painless. I received my replacement phone within a few days of the initial contact. It was one of the most streamlined and fast interactions I have ever had with any insurance policy. Great job guys. Thanks.

I have been working with Assurant for over a week now trying to get my phone unlocked. Every time I call they tell me they're going to open up a file and email someone and it'll take two or three days. I've been told that three times now. We're going on 10 days and my phone is still not unlocked. Someone's not doing something correctly there.

No one at Assurant can tell me when I will receive my device. I was told the device was shipped on Monday, did not not receive it. Called Wednesday, they said it was shipped on Tuesday. So which is it? No one one provide me with shipping info however. Still waiting. Last time this happened I had to write an email to T Mobile's CEO and that is when Assurant decided to help. Still waiting...

I submitted my claim on May 22nd and paid the $30 for express shipping. In the submission it said I would receive my phone on Monday May 25th. I did not receive it until Saturday May 30th. The shipping took way too long. The approval was very fast. Only the shipping I was not pleased with. Could my $30 shipping fee be refunded? Thank you.

I submitted my claim on the 10th of May and after 4 weeks of waiting for my phone and nothing, I called the customer help line. When they finally pulled up my account they said I needed to submit more information. This wouldn’t have been an issue if there was a phone call or an email stating I needed to submit more information but literally no communication from them since my initial claim. It was the worst form of customer service I’ve encountered. And when I emailed and expressed my anger and disbelief it was ignored.

Couldnt verify my card number. inally got claim in. Took deductible. They sent email. Need my contact info. Called back to. Can't verify card #. Worst company ever. Will never pay for insurance again. Still no phone.

Customer service person was nice and understanding. Claim was processed in a timely manner. What I've said is all I care to say and don't appreciate being required to write a minimum number of words for this survey!!!!

Excellent Service. The process was prompt and easy. The representative was patient and understanding. I received my phone the next available business day but only because the USPS delivery driver could not find it.

Damaged screen. Very easy to file claim, received replacement device next day. Never have had a problem doing a warranty claim through T-mobile and Assurant! I have been a T-mobile customer for 14 and a half years and have always had insurance on all devices!! Definitely recommend!

I had made a previous complaint and they never called me to resolve my situation. When I went to the store I had to do another one. I am going to cancel the 9 insurances that I have with you. Isabelita

It was very easy, affordable & fast once the claim was submitted. I got my phone in 2 days and was able to get right back to work. Also returning the damaged phone was a breeze. I just had to put my old phone in a sleeve which was provided and drop it in the mail. That simple.

Took over a week to finally get phone. Had to call several times to find out what was going on. No emails updating the situation. That was way too long and could have at least emailed if going to be a delay instead of us having to call and try to get to the bottom of it.

Assurant's services were quick and efficient; phone received within 48 of claim. Xfinity, however, could not activate, because phone did not show up on account. Spent hours on chat and phone to get this resolved. Total waste of my time for something that should be automated...

I recently made a claim with Assurant to replace my cracked Samsung S8. The online process to complete my claim was quick and overall simple to manage. The turn around was about three days which was great considering we are going through a pandemic. Overall experience was great.

Terrible service. They sent me a phone that is dysfunctional. What a rip off! The phone was worked on by T-mobile and Samsung remote m teams and they couldn't get it to stop. Add pop ups every 15 minutes.

I was told I would get a complete replacement of what I have (I.E. color, memory, brand). Instead I got whatever they decided was good for me not even the same color device, and if it is in your policy to state they you only care about brand, memory then why bother asking what color my device is in the first place if you're not going to replace it for the same item, and second of all if you're out of the same item why not inform me that you're out and ask if I am okay with receiving something different, but no that doesn't matter. All that did was that you got your money and I have no real say in what comes my way. Thank for nothing.

I lost my phone on a Sunday and filed a claim same day. Assurant put the wrong phone details in and kept denying and rejecting our receipt for the phone. My husband bought it directly from Samsung unlocked instead of our carrier T-mobile. That was apparently a problem and they kept saying we weren't insured. Finally we call T-mobile - a week in-to complain and call Assurant with us so we could explain we have the byob insurance. OK, all is well on both sides, we fix the input errors, everything is confirmed, should hear back from claims in 24 hours. Great- email comes and it's denied for the 4th time due to not being insured?!

I had to wait for 5 days for you guys to approve my claim only for you guys to send me a different carrier's devices so now I have to go out of my way and send this one back, wait for you to receive it and have you send me another one. I work for T-mobile and sell your service but this is so disappointing. My Cellphone number is **.

In just a few weeks the replacement phone you sent is malfunctioning. Will not turn back on unless plugged into charger and volume down control is not working at all. As long as it's plugged in I can use it.. But unplugged it won't power back on.. I can't afford 50.00 extra to you each month changing phones. I don't think it would be fair to recharge me for another phone. Since this one's only worked for about three weeks.. Would like to resolve this issue asap. Thanks, Delma **.

Replacement of lost phone * Customers service was awesome * Process my claim quickly * They were very polite & had excellent communication skills * I received my phone in a couple of days *Thank you for all your help ***

Claim experience. The whole process was great. Very easy. No complains whatsoever. Customer service and claim specialist gave me great service and very friendly. Would recommend to family and friends. Thank you.

I like that the sent me a message and picture exactly when my device was delivered so no one had a chance to take it. It took a little longer than they said I think because of what going on but other than. That it was a good job well done.

Item was sent wrong color. Charging sistem does not function as it should only charges 60 percent. No pen included. I paid 99.00 plus every monthly payment of 18.00 for 2 years. I expected a better quality item.

Took a month to even get my claim processed, I had to jump through so many hoops and call different numbers constantly because of an error Samsung made and refused to correct despite me repeatedly bringing up my billing history and other things. It was extremely frustrating.

You guys are crooks!! My cell was way less than the deductible I had to pay! What a rip off. What's the purpose of having insurance and paying every month just so that you could jack the public when the time comes to file a claim!

My phone lost and sent me a new one. Everyone was very helpful and nice with all the questions I had. Fast and straight forward. Got my phone in 3 days after I requested a new device. Thank you everyone in Assurant.

The website could use a little tweaking but after going to the chat room and waiting to finally connect I was able to process both claims at different dates. It was very frustrating getting disconnected with the representatives on chat having to log back on to a totally different rep and have to tell your story all over again what do you need help with. My regional representative was absolutely amazing and probably was the one that actually fix the issue on the first claim but I had to explain myself over two more times to two different reps because I got cut off or disconnected.

Customer service was great. Received my replacement in a timely manner. Only thing is I had to go into a Metro store to get my new device activated. Other than that everything went swell. No problems whatsoever. Also the girl at the store was very helpful.

I damaged my phone and thought I had processed a claim, but it apparently did not go through. When I called to complain about not receiving a replacement after a week, the supervisor stepped in and walked me through the whole process very calmly and professionally. I was very pleased with her patience and her thorough process in assuring that everything will be taken care of. My phone was received the very next day! Thank you so very much!

It took an inordinate amount of time for my claim to be processed. My frustration primarily came from being connected to Apple support when I called Assurant directly and again when I tried to submit the insurance claim online. After speaking to a representative from Apple a second time, I was finally connected to Assurant which took another 15 minutes. Once the claim was approved, I received a refurbished phone in 2 business days. I probably would have given a four star rating if the claims process had not included being automatically re-directed to Apple Support.

The rep took her time and diligence on researching our bill because of our two newly-added promotional items (pad and phone). I wanted to pay off the pad and she took a great length of time to appropriately explain all details to me because I am trying to reduce our bill. She was exceptional and I praise her for double-checking with an associate so that we were both on the same page. Good job!!

Mailed someone else phone and bill due status notice. Very upset and inconvenience for Two weeks. Still waiting on packing label to return the second phone. Still have first damaged phone .The attendant at Metro PCS, Germantown had to use the chip from old phone.

Wanted me to the be without a phone for 2 to 3 days. Found it to be very unsatisfactory. Not happy with insurance Assurant. The replacement phone they sent me could not hear caller. They first wanted me to send them the replacement phone in order to send me another replacement. Meanwhile I am out a phone for 2 to 3 days.

Cracked Screen. My phone was sent in a timely manner, the claim was also easy to input. I will say I was not pleased to pay a deductible after never using the service but paying for it for the past 20 years.

It took too long to finalize the process. A lot of loss revenue. I had to call 3 times and 2 trips to T Mobile in order to have the whole process done. Operators kept telling everything was final and I had to keep calling for updates and every time was a new thing that was missing.

Assuring customer service - competent customer service. Fast Resolution - efficient process. Received item quickly - this was time-saving for me. Efficient return process with prepaid postage envelope. Satisfied overall.

I believe the process was good but the shipping company was use did not make an effort to help me received the equipment. It took too long and I have to go to a facility to pick up the package myself.

Good insurance to have on your cellphone. Easy to work with and reliable. Great customer service. If you're paying that much for an cellphone. Make sure you have it insured. So happy I did and worth the money.

It was not an overnight shipment as promised and my shipment was sent to the wrong address and when I reported it I was told I had to wait 10 to 14 days. Luckily we have good people the return my shipment.

I've been a mobile customer for over 10 years and would not switch providers for any reason. Customer service is also a plus when it comes to helping customers.. I dropped my Note9 and cracked the screen. Went through the T Mobile app to file a claim and two days late, my replacement Note9 arrive.. Thank You.

I did everything online. It was simple and easy. I am happy with the quick and fast response time and the time it took to get my phone. Only downside was it took like 5 days to get it. It said it would arrive in a Tuesday. Hi we didn’t get it until Thursday. But that could have been because of COVID.

Everything was great except for shipping. I was told that if I ordered before 830pm that Saturday it would be there Tuesday bc of the holiday. It actually didn't even ship and get to us until late Wednesday.

Experience was great. It was done over the phone. The agent was polite and clear about the procedure and what could be done. Once claim was accepted, the phone arrived quickly. The old phone was returned and was processed in a timely manner.

Everything was handled perfectly in regards to time and understanding of my situation. Thank you For getting my phone to me within 4 days. It was the holiday weekend and I wasn’t expecting to get my phone until Thursday, but it arrived promptly on that Tuesday.

It was really great to work with this company for my replacement phone. The one thing that was stressful, was that they shipped my phone next day delivery on a Saturday, but FedEx did NOT deliver it until the following Tuesday so I was very stressed about it being returned in time.

I have no idea what the subject # is if there is one. My cell front screen broke. I called Assurant. I got the new one the next day, less than 24 hours. No complaints here! The representative was very helpful and very pleasant. 5 stars all the way. Thank you.

My mother asked me if I could check her mobile device. It wasn't powering up. We tried different energy outlets but no luck. So I decided I needed to call the Metro PCS insurance company to get a phone replacement. I drove to one of authorized private metro pcs dealers and ask what is the name of the current mobile insurance number that Metro PCS is working with. The first answer I got was, "don't you know that?", followed by, "why don't you just google it." I was surprised because of the way the gentlemen had just rudely said this to me. Him and his co-worker both sort of laughed at me and realized that because a while ago when I purchased my current cell phone at their location, after purchasing it, I noticed that there was an error in the copy of the receipt.

Very pleased and solved problem. Got a new phone next day. Glad I got the insurance. Very knowledgeable. The process was pretty easy. The mailing process was a breeze. Quick and easy. Would recommend this. Highly to anyone.

I received a letter stating they did not receive my returned phone. I called them and they stated the package was received but it was still being "processed" hence the letter. Supposedly they received an empty envelope, but I was not contacted again by them. Instead I got a $500 bill from T Mobile 2 months later saying the device was never returned. Now tmobile and Assurant keep transferring me to the other company so they can deal with and fix it. They told me to file a claim with the shipping carrier, except those have to be filed within 60 days of delivery and it's been past that.

Extremely like with your support specially the customer service representative, fast and accurate attention. Your personnel fulfill all my needs regarding how to replace and return my old damage phone and get the new one. A little late due Covid 19 problem but is ok. I return my old phone, I hope you can inform me you receive it in good frame time, thanks.

Replacement Samsung Galaxy Note 8. My original phone had moisture inside and would not charge. Claim was filed online and was approved. My new phone arrived a few days later. Everything was done online and I was very satisfied.

The process took me two days to get in a claim. I had to have my phone carrier on the line with the insurance customer service person to get it taken care of. Then it took me filling out the form three different ways for get it submitted and approved. I was told it would be overnighted and it took eight days for me to get the phone which is how I do my business so apparently my money is not the same as your money. Horrible service. Very unsatisfied.

Dissatisfied with replacement device. Phone arrived without charger and completely dead battery. Had to wait to buy charger to set up device. Also glass in front of camera lense is busted and did not notice for a couple days.

Had an issue with my device. Called Assurant and my issue was taken care in a timely and professional way. Representatives were friendly and helpful throughout the whole process. Great service. Definitely positive experience.

I have been paying for this insurance on 4 phones for years & the one time I file a claim for my son’s iPhone 8 Plus that was stolen @ school I have such a bad experience. I was shocked when I received the package & it was refurbished. I called customer service & they told me they have no control as to what goes out of their warehouse as to whether it is a new phone or a refurbished phone. All they told me was to call my provider. If I would have known I would receive a refurbished phone after paying all that money monthly & having to pay a $249 deductible I would have just bought a new phone. I am very disappointed with the way they handled my claim & will discontinue their service immediately.

Got fast and courteous help. Broken phone replaced in just a few days. VERY pleased. I’m glad I purchased insurance. I wasn’t expecting such fast results. Will definitely stay with T Mobile. Thanks.

There was no hang ups or hassles. Received replacement fast, in a few days. I feel assured when dealing Assurant in getting my issue resolved. Phone screen cracked and receive a replacement after paying deductible.

Took weeks to get my payment to go through. System kept kicking me back to person, person back to system. Was told to pay at store & after getting ride couldn't pay there. Now I've been charged twice & waiting on refund for over a week.

Even though I was sent directions with a replaced phone (very small print) I still had to visit a TMobile office where they gave me a large instruction leaflet. Nice if they helped seniors over 70 yrs.

It took almost 2 hrs on the phone to get my complaint process. I was told that I would have a replacement in 24 hrs and it took 5 days before I received my replacement. The only silver lining is that my replacement is working so far. Only time will tell if it is satisfactorily.

My 15 year old had issues with her phone. I fixed it then a month later she dropped it. Cracked the screen. Called the claims department and they were able to get one out so she could resume with her homework. She was definitely happy.

I received a devices to replace my phone in a timely manner. The issue I have is the phone I received has issues of its own. The charging port is loose and there is a pixel in the screen that is discolored. The agents I spoke with during the process were very helpful except one who made it seem like I was a bother to him.

My experience at the T-mobile store was excellent. I was disappointed with the 4 day wait for the replacement phone. The delay, especially being a retired, disabled Doctor is really inexcusable. I explained this point to the person in your employ. You are in the service industry. Serve.

The entire experience was horrible, I filed my claim 8 days before it could be processed! I pay for two Note 9 devices and I have filed two claims for the main device on my account, as soon as I placed an order for my second account I had to send over documents for a service that I have been paying for almost 2 years, also had a hard time with that as well. When I finally got the claim processed then it took another 4 days to actually get my device. My fiance is the manager of Verizon and as soon as these devices are paid off we are switching.

While I did order a replacement phone under the insurance I pay monthly for on Friday at 11am, the phone was not set to ship until Saturday afternoon when headquarters was closed. When you opened Monday FedEx and UPS was shut down for the holiday, but it could have been express shipped via USPS who was open. It then did not enter FedEx tracking system until Wednesday, reporting that it would be here Thursday, then Friday, now Monday. When I ordered the phone I was told this was an overnight service by my provider, which is what I view now a snail mail service.

First of all, yes I am so pissed off! Second, I'm not just going to lie so this can be ''helpful'' to customers. Yesterday, May 30, 2020 my phone was stolen from my purse at the store while I was in line waiting to pay my groceries. Purse was on my shoulder and had it taken out and almost shoved to the ground by this inconsiderate person. I filed a claim to this insurance company hoping they would be helpful to replace my iPhone.

Assurant invest in your people. Customer service is and should be #1 always. No matter what. They treated me like I was asking for a favor. I spoke to 9 representatives until I got a solution. Terrible. If there was a no star that be my rating. Retrain I suggest.

Made a claim to replace my husband's phone that fell out of his pocket and cracked from front to back. His phone was still charging at lightning speed. However, this replacement phone that was sent out does not charge and if so it will only charge 15% or a little more and that's all. Every night we will put it on the charger at maybe 15%, wake the next morning it will be 55 or 69% only. And this is from 10pm-5am. And it's also hard to hear on, when using headset.

Initially tried to use the online form, but struggled with it. It was confusing as to whose information was was needed -- my information as account holder, or the information from the actual user of the broken phone. Finally spoke with Leslie, who was very helpful. Replacement phone arrived the following afternoon.

Samsung Note 10 Plus 256GB Black. Thanks for the wonderful services. It was was very convenient to claim, without any hurdles. The person handling the claim was very professional and actually she explained everything. Good customer service. Keep it up!

First, customer service was great. Shipping was right on point. Received my order the very next morning even with all that is going on. So it was 5 stars, until I tried using my new defective phone. It has caused a great inconvenience with my job, and my businesses. And I have no choice, but to wait until my phone company sends me a phone in a couple of days.

Two stars is for the Fedex driver who got the phone to me fast. And the person who put it in a box quick. No stars for the process since I submitted my application and it's confusing to figure out the status and kept going and looking and wasn't clear what to do and called in and transferred my call to T-Mobile and transferred to Apple Care then back to Assurant who said to me again it's T-Mobile's problem, they should've contacted me instead of me finding out after calling in that my application is accepted but not going anywhere from there instead of letting me wait there. Very confusing unclear process. Sorry bullshit overall process.

I received phone in timely manner 2 days but it wasn't the same phone. I really liked my phone and the sturdiness of it. This phone is thin but I was told by tech folk it has just about same features.. I'm about to send old phone back, had problems transferring stuff.

It took far too long, customer service gave me false information multiple times, it was just a really poor experience. You need to do a better job at being a more reliable service to your clients customers.

It was fast and easy. The replacement came in perfect condition and the service was really easy to do. I will recommended to my friends for sure. Thanks very much for the help. The app it's very good as well.

My phone was broken and I reported it and I was told I had to return my phone and pay the deductible before they would send me another one. I spoke with a supervisor and they would not bend. I told him I am 84 and did not feel comfortable not having a phone. He did not bend. I went to T-Mobile and he called about 5 people before he got someone that would send me a phone. I held on the phone for more than an hour before we got that settled. T-Mobile has great customer service, however Assurant does not.

While the actual claim submission process was simple and easy, and my replacement arrived swiftly, the phone I received randomly stopped working after one week. I'm just now getting around to complaining about this. I will be filing a formal request for a replacement device that actually functions.

I had the worst experience of my life dealing with your company. I would give this survey negative ratings if I could. The information you had about my account was inaccurate and it caused so much problems, including preventing the processing of my claim. I called 4 times to explain and even included T-Mobile on the last call to help clear the inaccurate information. A total of almost 6hrs. But your reps were not helpful. This process caused me a lot of distress and I deserve compensation for it. Tmobile had to escalate the issue and fix it. I will never deal with you Assurant again.

I bought my daughter and I new phones on 5/18/20. On 5/20 less than 48 hours later my daughter's phone screen broke for no apparent reason. Lines were running all over the screen and you couldn't shut the phone off or do anything with it. I think it's completely ridiculous that I even had to pay a deductible for a new phone after TWO DAYS! That's crazy! Also I had to pay full price for my phone. I guess you're never eligible for an upgrade through Metro. You just always have to pay full price. I spent $450 total for two crappy phones. Mine is already almost out of storage space! Hasn't even been two weeks!!

Fast delivery and no issues with returning device and using new one. 10/10 would recommend to my friends and family and the friends of those friends. They have no idea what good insurance is until they use you guys.

My phone had water damage, it took Assurant an entire week to process my claim and they charged me the deductible and the phone that I received malfunctions and I have to go through T-Mobile to get another one!!

Cell phone replaced. My daughter has hearing problems in her cell phone. Speaker went out. She has been dealing with this phone that she can’t communicate on for a long time and it was replaced with no problem. I really appreciate very fast Work by Assurant to get in her back her phone. A good phone help with her homework also.

Friendly fast service!!!! So pleased I bought insurance kids break phones a lot. Fact delivery and customer service off the hook! Super happy!!! Awesome phone and service. Thank you for making this easy experience!!!

Great response time, shipping and service from when I filed my claim up until I received my replacement device! I would definitely recommend this to family and friends. So glad T Mobile partners with them.

The process was completely good. The representative I spoke with was professional. The only concern I had was the next day delivery. The replacement phone arrived 4 days later. This was fine still. Thank you.

They were very curious. I thought it was taking too long. So called back, I hadn't done my part, I hadn't fill out my online claim, my fault. As soon as I called and filled out my online paper work. One hour it was approved. The very next day the phone was here.

Assurant staff was very professional and helpful placing my claim, my replacement phone was in the very next morning! Only complaint I have is the phone is received is having mechanical problems and am having trouble getting it replaced with the Apple warranty.

Unable to get a good connection regardless of what chargers were used. Thanks for the quick replacement. Service was great. Representative did a excellent job resolving the issue. So happy all my devices are insured.

My phone was physically damaged when it dropped out of my pocket while driving and fell on the street. After looking for my phone I found it on the street in pieces. A garbage truck, and cars ran over it. All pieces were gone except the silver paper and the protective case. I could not believe the case did not crack! My mother handled the claim as I had a health issue and was hospitalized and could not file a claim myself. Everyone at Assurant went out of their way to help her in my behalf.

This company was absolutely horrible to deal with. Your process needs to be rethought. You need to connect people to certain departments so claims can be validated faster. Customers service was piss poor. If I could ask for my money back with the experience I had I definitely would.

Was helped by a new agent and nothing was done correctly. Not the agent's fault I understand but lead to much confusion and many issues. The replacement device I received was faulty on top of everything.. Frustrating experience.