Assurant Phone Insurance Reviews

Very low customer skills on your part, poor communication and not trusted, it took 3 times and countless calls to T-mobile and Assurant just to get my phone replaced and after I gave you my CC 3 times I felt like you guys don't care about the customer. I had been considering canceling my insurance on all my lines (5) so I can find something better.

If I could give no stars I would. I submitted a claim for a broken screen on Oct. 11th, received the replacement phone on the15th. I was unable to get the power cord to sit all the way in the port and the phone would not charge. The glass was beveled and the color was off as well. I contact Assurant to send the replacement phone back to get another one and they stated that I had the phone 12 days, when in fact I only had the phone for 9 days that is if you count today. They would not replace the phone, rather they sent me to T-Mobile tech support to file it on a warranty replacement.

When I called in the first time the agent heckled me about my condo number and I had to end up buying another phone until I could get a replacement phone. Very bad experience to talk about under 200 recommended characters.

Trash experience took me. 2 weeks to get my phone. They sent out the wrong one the first time and held up the second one. For NOOOO reason. All because they accidentally didn’t see the other phone was back in transit.

The people I worked with were excellent and pleasant to deal with. Unfortunately, the device I received has a problem. When I go to settings and try to search with the magnifying glass, it "Unfortunately, the process com.android.settings has stopped". So if I don't know where to find what I need to change something, I am unable to find it with the search tool. The reason for giving this a 3 star is the people I spoke with. Very nice. Too bad the replacement device is not completely working correctly.

Very fast and efficient replacement and process. Completed report easily and phone delivered next day. Right phone delivered and was up and running within 24 hours. Well worth having the policy. Hope it never need again. But will not fear having to file.

It took 2 weeks to get my claim approved. I had to submit the claim twice. The first time was declined justifying that the device wasn't insured. I had to call again and the person I spoke with found the mistake and I had to resubmit the claim again :(.

My wife's phone was accidentally left at grocery store and when she went back to retrieve it it was gone. We asked the manager to check the video with no avail. Thanks for helping us get a replacement.

I dropped my phone off my motorcycle. I filed a claim under lost or damaged. I was suppose to only pay $99 for the deductible. You charged me the theft deductible of $199. I have yet to be reimbursed.

I went into 2 stores on Oct. 11th and was given a little different information. The 1st store told me it would be $99 to replace my tablet screen so I left. Later that day I decided it needed to be spend so I went to the 2nd store and they informed me the insurance was only $49 and the representative was willing to go over and beyond to help me along the way. I eventually ended up using the money I saved on the tablet replacement to buy a smart watch from the same representative.

Very good service. I was disappointed with the delivery service being a day late. Everything else was just great! The phone worked. It was nice to do online without having to speak to a person that spoke English as a second language.

Replaced a broken phone, they were prompt and replaced my phone in a timely manner. They were very courteous and very helpful when handling my claim. Very happy that Assurant handles all of our device insurance.

It took 2 weeks, 2 visits to US Cellular, at least 5 phone calls to Assurant, and a lot of "We're so sorry ma'am" to get a replacement phone. On 2 different occasions within the first few days we asked If they needed any addition info from us. 'No' was the answer each time. Hurry up and wait. Then after a full week, I'm asked for my license, finally, and then told it would go through the 3-5 day review period again! I spoke to what I was told was a manager who all but laughed at my frustration with a simile requirement being missed by every single person I talked to. Ridiculous.

My son's cell phone needed to be replaced after he accidentally dropped it. Assurant sent a replacement phone asap with a return package to send the broken phone back. They made this process simple and transparent. Kudos!

Went to the nearest store, and did all the paperwork from there, paid my deductible and several days, received a new phone but noticed my bill went up. (T Mobile forgets to inform of senior discounts or tell about price increases).

Misplaced Motorola cellphone. Local dealership was very accommodating. The most frustrating part was the delivery of the replacement phone by FedEx. According to FedEx, delivery would be made by 4:30. Date and time stamp was 4:26. Arrival at the phone store was 5:00. Staff there was very accommodating.

My experience with the replacement phone I will have to say is alright, I noticed that some features seem to be slightly different though. And next time FedEx or DHL are way better for delivering packages than UPS.

Filed claim and replacement device was sent on 10/14/19. UPS never delivered device. Claims box was empty. I still have not received my replacement. I have spoke with an agent with Assurant. A investigation has been opened. Please send device ASAP.

They charged me $49.00 for a tier 2 phone and replaced the Revel2+ phone with a lesser model, smaller screen. NOT THE SAME PHONE. They did not send a charger with this replacement phone. I am very dissatisfied.

My screen was accidentally damaged and they didn't have my phone so I got the newer in its place thank you so much!! Their services and customer care went above and beyond. I am so glad I have my insurance coverage for incidents like this.

I filed claim to Assurant Tmobile on 5/31/2019 for APPLE IPHONE X 256GB SLV TMO, and received the replacement device, and have send them back the returning device via the label from Assurant (USPS Tracking# **, status delivered). On 8/31/2019, I got billing from Tmobile for $629.71, saying that Assurant have never received the returning device. I called that gave them the USPS tracking number and the delivered status, and Assurant told me and Tmobile reps to wait 1-2 billing cycles while they're reversed the credit from my billing. After 1 billing cycled (and I got charged 2x late payment fee), I called again (together with Tmobile reps), and now they said, they cannot reversed the credit, and told me that the device that they have received was having different IMEI and different color. Funny, ya?

Hello, my name is Cody **. Last week I had been lost my phone. I was called to your company. You handle the case it really great job, sended the replacement next day or 2 day. I’m really proud of you, you had the company...

I lost my Apple watch a month ago and had to go through Assurant to request a replacement which came in 48 hours even though they said it was a 24 hours shipment. I am satisfied with the customer service offered.

iPhone 8 Plus replacement - Everything went very smooth and better than I expected having been through this process in the past. Every step was easy and well explained. I am very pleased with the process and service that I received. Thanks to everybody involved. Great job! -Sterling

Very happy with this process. Very easy and fast shipping. I got my replacement phone less than 24 hours from placing the claim! I can tell the phone is refurbished as it has had a few glitches here and there but unable to go without a phone due to work. THANK YOU!

If I was able to give it 0 stars I sure would. My initial claim started on October 10th. I received the first replacement phone on Friday October 11th. After getting home from work I call customer service to activate the "new" phone to find out that the phone is still activate on someone else's account. How could that be? So after calling Assurant back I am told I have to send that phone back in, I will be receiving an email with a FedEx label because the one I have to mail the damaged phone back in will not work. So Saturday 10/12 by noon I still do not have the email, I call back in and am told it takes 24 hours for an email to go through but my $100 deductible came out of my account before hanging up the phone (I work with computers daily and it does not take that long), but as soon as I mail the "replacement" phone back in and it is scanned "in transit" at FedEx then my 2nd replacement phone would be overnighted immediately.

Been using Assurant for long time now and never had any issues when claiming through Assurant, sometimes 2 claims at once. Always a satisfied customer. It's worth the price especially when kids use the device.

Customer service was great. The specialist was confident in resolving the issue. He even helped me talk with my phone carrier about the insurance information. The phone arrived when it was scheduled to. I received emails regarding my phone.

I love service representative, the customers taking care of the best possible, they’re responsible and sending the right away the phone. I receive it does blade and that, thank you guys and thank you again.

The process to have my mom's phone replaced was extensive and not user friendly. First, I called to see if she would be able to take care of this herself, since she is on my account. I found out that I needed to take care of it, and complete an online form to submit her claim. The online form to complete for the claim was not quickly responsive, and I had to try to access at from different places multiple times to get the pages to load. Additionally, I was asked to upload a copy of my phone bill, with no instructions on how to do this, or where to upload. The amount of time it took for all of this to be managed caused my mom, who was the one that had her phone stolen, to be without a phone for over three weeks, and since she is 75, I was concerned that if she had a medical problem, she would not be able to contact anyone in an emergency.

My experience was good until today. I received my replacement phone and returned my old phone via a T-Mobile store. I received and email letting me know that my old phone was received. I can't currently find the email but yesterday I received a letter from you stating that my old phone was not received. Kindly check your records because I will dispute any charges made. Thank you.

Luckily I had a vinyl cover on my phone on this day. I placed my phone on top of my car as I took off my jacket leaving work and didn't put it back in the car with me. So I drove at least 5 miles with the phone riding on top of my vehicle until I looked in my rear view mirror and saw it fly off on to the street. I turned my vehicle around to see it in the street on the opposite side of the road. It was still intact at this point until the 3rd car whizzed by only to run over it and it popped out the case and was crushed in a million intake pieces. I picked it up, only for it to reconnect to my car system and also ring the next day for alarm to get up.

Customer service poor. The replacement cost has been paid but 2 weeks later still no phone. UPS carrier is unable to track phone since it was said out for delivery 1 week. Assurant customer services refuses to ship new replacement phone even though UPS confirms they have no record of delivery and phone is lost. At a point where legal options may need to be weighed.

I am extremely annoyed. I paid full retail price for my Samsung Galaxy S9 Note through T-Mobile. We pay monthy for extra insurance. I sent in for a replacement through T-Mobile due to having a cracked screen and I received a refurbished phone as my replacement. Nowhere did it say that I was receiving a refurbished phone. If I knew that I would not have requested a replacement. Why would I pay 900+ dollars for a new phone to receive a used one? When it arrived it was dirty and had a disgusting and dusty screen protector on it. It doesn't hold a charge and is not charging with my Samsung products. I want a NEW phone not another used one. I will take this further if necessary.

Very happy with Assurant. They made broken iPad replacement very easy. They gave clear instructions and answered all questions. New iPad arrived promptly and they notified me when they received the broken iPad I sent.

I called on 10/9/2019 because my phone got damaged. I tried going thru the automated system. Since my phone was broken, it wouldn't let me do what I needed to do. Therefore, I had to call back T-Mobile for them to process the claim for me. From there it was a breeze. Thank you.

IPAD replacement. I was overall happy. I didn't rate it higher because initially, I was going to be charged too much for my deductible based upon my device and the amount shown on the website. I had a T-mobile representative on the phone with me to call and verify. Initially I was told there was nothing that could be done until I insisted and spoke with a supervisor. She was great and realized the mistake. My card was not charged until they made the appropriate change to the information on the website so the deductible amounts were correct. I then ended up paying the amount that I pointed out initially. After that, the rest of the process was smooth. My new device arrived promptly and they received my return.

If I could give a 0 I would. The process was the worst I've ever experienced in my life, and I've managed fast food. Will never ever ever recommend!!!! It took 3 weeks, daily hour long phone calls, and years off my life to get y'all to accept it! If you need a receipt to do the claim how about asking for it when you put insurance on the phone and take my money for over a year!!!

Had an accident with the iPhone 7 and the back camera glass cracked and the whole phone was malfunctioning specially the internal microphone, because nobody could hear my voice just static noise incoming/outgoing calls. Very satisfied with the excellent customer service I've received throughout the claim process and thank the supervisor and all agents help. Dominican Republic agents are very kind and have a lot of patience with stressed out customers. Thank you all the team.

The instructions guided you through the replacement process. The deductible is affordable. The process to submit a claim was very straightforward and easy to understand. The replacement arrived within a few days and I was very satisfied.

I had absolutely no problem with return and replacement of damaged phone. Process was very well handled. I had replacement within days of approval which was not difficult at all. Am thankful everything went as well.

It was a horrible experience. I would never want to work with Assurant again. I received a damaged phone but they wouldn't replace it. They sent it to me with a screen issue but wouldn't send me another one until I sent this one back. That would leave me without a phone for a few days which I was unwilling to do. At one point, I was on the phone with them an hour and fifteen minutes as they transferred me back and forth between them and Apple Care and their managers. They said they would call back and never did. I still have the broken phone that they sent me and they haven't contacted me since. Such bad service sending a broken phone and then expecting me to send it back without having a replacement in my hand. It's a very bad policy.

Thank you for the Quality Customer Service, your claim process is very fast and the customer service representative was very friendly and explained the entire process. Within a few days I received a new tablet and instructions on how to return the old tablet, postage paid sticker was included. Thank you.

I spent 2 years paying $15 a month for insurance on a I phone 6. I sent $ 99 to Assurant for me to received a refurbished phone....no charger no headphones...I think assurant is a scam. No I was not satisfied...I would like to speak to a manager. Or owner to conversate with them.

Overall bad experience. Waited over week for replacement device to be shipped. Finally got the notification the device had been shipped. It turned out to be the wrong device. Ended up cancelling the claim.

I filed a claim on 10 /10/19. Assurant has sent me out 2 refurbished cell phones that didn't work properly. Every time you call and talk to a representative they tell you a different lie. I sent the second replacement phone back to Assurant on 10/17/19. They told me to call once I dropped the phone off at the post office. I called at 4:50pm. They said they couldn't see that the package was in transit call back in a couple hours. I called back at 6:45. They said they still didn't see the package in transit. I went online to USPS put in the tracking number. I could see that the package was in transit. I called the next day they said, "Oh we can't send you out another phone until we receive your phone at our warehouse."

I purchased a new iPhone X June of 2018. I had issues with it about 5 months after purchasing it from my local T-Mobile store. This phone would freeze and lock up at least 6 times since purchasing it. I went 4 times to the store where it was purchased and they did a soft reset. Twice I went to the Apple store and they told me to never shut the phone off. That did not work either. The last time it happened the T Mobile store told me to contact the insurance company. Which I did and I asked the customer service woman if the phone replacement was new. She told me yes. Well guess what. It is not a new phone. It’s a reconditioned phone. The best part is there is only a 6 month warranty on this phone which cost me another $100.00 as my deductible. I will be canceling the insurance. Probably will be leaving T Mobile also.

How can it be possible that one pays over $300 (and counting!) for a policy, and when a claim finally comes in, it takes forever to process? Once I got tired of waiting, I actually contacted the company and was "helped" by a very rude CSR who decided being a smart aleck was more appropriate than actually helping me. In the meantime, I'm not paying for a phone, the insurance on a phone, and the service on a phone that I can't use. And according to these clowns, it will take ANOTHER 10 days to process my claim. All this for a phone? Good lord, I hope these nitwits never get into car insurance.

I needed a phone replacement due to a cracked handset on an iPhone XR. The process was unbelievably easy and flawless. The customer service agent was extremely helpful and patient. The agent was very thorough with providing all pertinent information to help the process go smoothly. The replacement handset is perfect! Not one issue. The packaging was complete as well as secure and all return labels and receipts were in the box, without issue. Overall the entire process was fast, accurate and VERY affordable. I am beyond satisfied with Assurant and I cannot stress enough how glad I am that I have this insurance on all my handsets through T-Mobile. I will definitely tell my friends and family as well as recommend Assurant to anyone who is in need of insurance for their phones and more. Great job all around Assurant! A+ #1.

It took me a week to do the claim. It would not accept the security code then said 'system error' for three days! I had to do it via chat (twice). I had to do the payment over the phone. Everyone kept referring me to the website even after I told them I couldn't do it through there. Super frustrating!!

Overall my experience was smooth. The claim was handled within 48hrs and my replacement phone was shipped within 24 hrs and was shipped overnight. My only issue was that I felt the insurance company could have extended themselves and sent me a completed product. Between the premiums and the deductible I feel it would have been courteous to include an adapter and charger. Those items could have been damaged or lost as well and would have preferred a Samsung certified charger.

Filed everything online and had a quick response back. I had a new phone within days and they made it easy to return the broken one with a paid return envelope included. I would recommend them for anyone looking for a reputable insurance company.

I am under my brother, Josue **, plan. My phone was stolen 10/8/19. On 10/09/19 I filed a claim. On 10/10/19 I tracked my phone via FedEx. It turns out it was marked as 'Delivered' and had been signed for by someone else. I contacted FedEx, they opened an investigation and advised me to call in 3-5 days. That same day I called Assurant to inform them of this. The Assurant employee told me he contacted FedEx and filed a claim. Then said I should wait to hear back from FedEx. I asked if there was anything else Assurant could do. He said no, that it was policy for me to contact Fed Ex. I contacted FedEx on 10/17/19 and they stated the following "At this time, the shipper would need to be contacted so they can follow their lost package procedure as we are showing the package delivered to the correct address." 

I called to request a replacement for another replacement phone I received a couple months prior to replace my original device. The SIM card reader went out on my first replacement. The person on the phone was friendly and took care of what I needed quickly and efficiently. I had my new phone 2 days later. I highly recommend using this phone insurance company. No hassle at all and easy to file my claim over the phone.

Filed claim to replace phone with cracked screen. Did claim online, paid claim payment and received replacement phone fee days later. I would recommend a friend. I am very satisfied so far with new phone.

Very poor experience with Assurant. I be not received a call not any information about my claim. I am very upset, with this insurance company. I don't understand what is going on. Very unhappy with this.

We really appreciate the Professionalism, promptness and PERFECT Personality with Assurant claims processing. Thank you for getting right on our claim and for explaining the whole process so that we understood, right down to the amount of time we have to return the broken device before we are charged. Very kind woman I spoke with though a language barrier, She was willing to spell the words we did not see eye to eye on ;) Thanks for your' time!!!

Glass screen covers. Seem to keep cracking on my phone in my pocket, not real sure about the quality of these things. They don't seem to be very good in my opinion. He seems have crack twice. I have one left, we'll see how long it lasts.

Broke my phone, I would have thought my phone would take longer to get here, but honestly, the service exceed my expectations. Assurant was very good in making my device get in a timely matter, I was amazed in the rapid service Assurant provided. Overall, the service was outstanding.

Assurant is the real thing! Claims were processed in less than 15 minutes and I received my replacement iPhone in 3 days. I am really surprised at how smooth the claim went and the insurance people were very courteous. Glad I purchased the insurance for this phone.

I called to have my phone replaced... The representative explained all the detail of the replacement and gave me the option to pay now or later in the process on my own. My claim was approved and received the phone next day. Thanks, Assurant.

I requested for a new phone a Thursday, I was told I would receive my phone overnight with UPS which I was extremely happy about. Unfortunately when I received an email on Friday with tracking information my package was sent ground shipping. I was upset because I need my phone to work since we use certain applications that require codes. I decided to call customer care, I had to call 6 times. I spoke with 4 supervisors in which 1 gave me attitude and told me that I needed to call UPS and figure out why my package was sent ground. Another supervisor mentioned that they couldn’t get ahold of the warehouse since they can only call and that it kept going to voicemail.

Thank you very much for the very fast customer service. The man who attended me and very attentive explained to me well what I did not understand. Said again about the automatic payment is better for me so I do not give the information of my card to the people who work there. Very good service and quickie the cell phone arrived home. Thanks.

In general, It took 2 weeks to get my new device. The 24 hr delivery promised was unreal. The first rep I spoke to was very accommodating; however, did not process shipping which was the cause of the delay. My son was so upset; a teenager who did not have any way of communication for this long. I'm very disappointed with the false reassurances and broken promises.This needs to improve!!!

I always avoid these but after this experience I am happy to say that this went more easily and quickly than I could have expected. My new phone was in my hands by the next day. I will recommend this experience to anyone.

Had a Timely replacement of my device. Easy tracking of device through UPS and USPS. Although my item was discontinued we are happy with the received item. Works just as good if not better than his last one. Thank you.

I filed a claim to replace my phone due to faulty battery. The claim process was a bit redundant in that the phone store filled in the claim online then your rep. got me on the line and had me answer everything again. The phone came promptly and in good working order.

Paid $50 for replacement phone. Was never told I was always able for an upgrade for $60. Wasn't very happy when I found out I should have been told I was eligible for an upgrade every 3 months. I was never told that why would I pay $50 for the same phone when I could have got one with more features for $10 more.

The worse wireless insurance company. They didn’t replace my missing device. Horrible experience. Bad customer service and they just steal monthly premium and at the time that we need them they are horrible.

It took a few days but they got it to me. It was out of stock and I had to take a few days off of work that costed me a few dollars but once the phone game go back in stock they shot it right out to me.

The best I ever been through in my life. Thank you for everything you done for me! I'm telling all my family and friends that they should get this insurance. Again thank you for your assistance and your professionalism. I'm very thankful that I have this coverage!

Fast easy claim. It took less than 10 minutes on the the phone with the claim specialist who was very helpful. The new phone was here within a day as promised. I shipped back the phone in the box with prepaid postage. The process couldn’t be any easier.

Was a smooth experience. Very satisfied. The customer service representative made process a smooth one. I would recommend Assurant to anyone needing this service. Phone arrived just as the representative explained that it would and all is well.

Received another defective phone, after paying $99.00 I was sent a phone that has the wrong charging portal. It came with nothing but the phone. Last phone was sent with cracks in the screen, heating and freezing battery. Very poor customer service, called at least 4 times 3 of which Tmobile overheard and was hung up on by a supervisor. I would not ever recommend this company.

Customer service was great and fast. Received phone in one day. I would recommend this service to anyone that has wireless phones cause at anytime it can break or stop working. We all need our phones.

It took 2 weeks to get replacement phone. We had to call and be on phone to get answer re delay for a long time too. Not sure why first person who took information for claim did wrong. Thankfully we finally received the phone. Thank you.

Dropped phone. I submitted my ID info 8 times, 4 times with the assistance of a rep. I file 09/30 and it took till 10/11 to decide that to decide if my ID was acceptable. Most horrific experience. I will not have not recommend your service to anyone. I have sent complaints to T-Mobile about my experience. And after reading reviews online there are many others. Perhaps a class action suit needs to be filed.

Replacement phone. Great experience in obtaining my new phone after the other one went haywire. To all the people that were excellent and professional. Thank you for getting my item to me within thirty six hours.

My claim was for a Samsung Galaxy S6 Edge Plus and Assurant send me Samsung Galaxy a S8 64g so Assurant send me a send me a cheap phone that is worth around $100 when the deductible was $140 and have the nerves to call it an upgrade.

Return Samsung phone. The phone arrived quick but very disappointed in the device that was received is very slow in responding and very unhappy. As soon as I can afford a new phone I will be sending this back and would like my money returned.

I went to the Xfinity store to see if they could assist me with the process of making a claim because I did not have a phone to make a call to Assurant. When I got to a phone the $180 was taken with no problem and I was assured the phone would be sent out the next day. I called because I never saw anything in my email regarding the shipping. When I called I was told there must be a delay at the warehouse. From that point I just wanted to know how long I could be waiting. They customer service representative had no idea how much longer. I was wondering if it would be between a couple days or weeks. No idea still. So at this point I was wondering if I should switch carriers so I would be able to be in contact with family, work, etc. It did come the next day. I thought the pamphlet I was given from the xfinity store said it came with a charger. I could have at least got the key to open up the compartment for my SIMS card.

It was not a good experience. I first went to TMobile store in Bowie, Md. The rep was helpful, she let me know about my options and checked the phone's battery. She thought that my phone old be free if I kept the same kind. When I called Assurant, they went thru the steps, but told me to contact the warranty dept. Then the Warranty Dept sent me back to Assurant. I finally spoke to a Tmobile rep over the phone, she stayed on the line until my claim was processed thru Assurant. She was good. But she said that there was a deductible fee of $99.00.

This was the worst experience ever!!! I have been with T-Mobile for about 10 years and Assurant 9 or 10 years and I was treated like I was nobody!!! I would have took my complaint to social media, but I did not want T-Mobile to get any backlash as this was not their fault. I was lied to on my first call September 27, 2019! I was told it will only take 24hrs. to get your new phone. Mind you I manage a luxury spa and could not see my screen and me having a phone is a big part of my job. Then I was told I am so sorry it won't be 24hrs. because we don't ship on the weekend, so Monday for sure. September 28th, I sent my ID as requested.

The screen on my phone was not showing. The customer service was wonderful. The only issue that I had is that the representatives in the store tell you, you will have your replacement phone in 24 hours and that is not the case.

They ship first to the wrong address when I call. Thank God I was tracking the order and was saying that was going back and I call the same day and they fix it. I thank them and my husband received it the following day, I appreciated that and I'm satisfied with the service and I highly recommended the service with anyone, I give my 5 stars. Thank You.

Incredible customer service. What a great company, especially an insurance company. I got my phone the next business day with absolutely no issues. If only more companies had customer service like this it would be a great thing.

It was great experience in first time in the history that I was not going through stress and too many hustle to get my claim. The customer service experience was awesome and my claim was approved with ease and fast. I received the phone next business day. I learnt more about be covered by good insurance company like assistant.

Replace stolen iPhone. It was a good, easy experience, helpful staff. Great service, fast delivery of replaced phone. Thank you for making it easy on customers to use their insurance when needed. Would recommend to anyone.

I have insured my handsets with Assurant for many years, and this is my first claim. I received the new phone promptly. It looked like new, and transferring my apps and data to it went pretty well. There were a few things that didn't get transferred, like passwords, and setups for a few programs, but all in all it wasn't a whole lot of trouble. Not like starting fresh and having to load and set up everything manually. Good experience.

Customer service was excellent and very helpful with replacement of broken phone. She was able to help me with the process and answered all my questions. The process was simple and easy talking with customer service representative.

iPhone XS Max. The phone came in a timely matter, was safely secure in the box and had all of the necessary equipment I needed to set up my phone again (SIM card). Customer service was very patient and polite when helping me with my claim and I would definitely recommend Assurant to my family and friends.

Phone replacement for damage. They were very helpful and made an unpleasant thing not as bad. It's all about how we treat each other and they pass with flying colors. The phone I got is in great condition and everything transferred perfectly.

Have replaced damaged iPhones a few times over the years. Always got excellent service. We have 5 phones in our family with device protection and it’s well worth it. I would highly recommend Assurant!

We are still without a phone as the replacement wasn’t registered so waiting days for the fix to be pushed out... You had one job...not happy! Current phone speaker is not working and I hope it works Tuesday as promised or another phone will be send out. I should have had another phone overnighted as it would be faster.

This experience was easy and fast but I was just confused on having to pay 100 dollars for a new phone when I already paid for insurance coverage. But overall, my new phone came on time and sending back the old phone was not a hassle.

Replacement Device was on time and instructions were easy to follow. Co pay was fair and approval was fast. Replace device was in good condition and packaged well. Transfer of data was well instructed and easy to follow.

I found my phone and returned the device. The warehouse did receive the phone but it’s been over a week now. No refund and my phone still blocked. Called couple time and always they give me the runaround. ”Give it another 3 days". It's been over a week now, awful experience.

When I called in about my phone being broken, they immediately resolve the problem, the next day I receive my phone. The lady I talked to was very helpful and polite, she seemed concern and wanted to help me right away.

Too much red tape and pin numbers just to make a claim. Too many questions! Language barrier was a bad experience. Too much time on the phone to make a claim. All of the asked information from me was wasteful.

It was easy and very helpful. I thought it would be more difficult in the process but the person who helped me was very nice and efficient. My phone had a cracked screen and was not recognizing the touch screen. Thank you.

This was the worst I’ve ever dealt with anyone online. I went through this process with Verizon with no issues but with Assurant I felt like they were doing me a favor for supplying a service that I paid for. I tried for almost 3 days for the website to allow the picture of my ID to stick so the review process could start which again is a crock. The reviews process last 5 days which is also pathetic. Assurant is pathetic and I reported this experience to Spectrum. My personal belief is Assurant and their policies need to change in order for my view to change. Yes pathetic is the word. Pathetic. After having to deal with the crap at least the phone was good but from the online reviews I read after the fact I added insurance to the return phone due to what past customers have said about Assurant receiving the used phone and still charging the customer for the whole phone.

I lost a cell phone on Sept. 13, and Assurant shipped me a new phone on Sept. 16. When the new phone was damaged on Sept. 19, Assurant showed my claim as "accepted" online, but did not send a replacement. It turns out that even though their own records showed that Assurant had shipped me the phone I was claiming was damaged, they decided to deny the claim because T-Mobile was able to ping the lost phone. So Assurant pretended to believe it was the lost phone I was filing the claim on, even though their own records showed otherwise. When confronted on this, they blamed T-Mobile, and said it was T-Mobile's fault. When I went to T-Mobile, and a manager called Assurant on my behalf, Assurant first tried to stick to the story where they pretended to believe it was the wrong device. Then, they claimed it would take 24 hours to "reset their system".

I submitted the claim 10/3/19, my brother was out of a phone for over a week and nothing could be done about it. I had to call multiple times initially I was told 3-5 business days then another rude rep said 3-5 day not business days. The services was so poor and some of the reps are very rude. Very easy to take your money but to give out replacement phone, then it had to be reviewed and you will be out of phone to days.

I received my cellphone October 14, as it was stated In my UPS tracker link. Having only had the phone for 5 days I realized that I only can have my phone on speaker and the receiving end is having a problem hearing me. Also the battery life even when I'm not using the phone seem to deplete pretty quickly.

Fast reply my request and send the other phone to me, although I paid $100.00 to them, I lose a Samsung Note 3 and they sent to me a Samsung Note 8 to instead of. Personally, I feel it is ok to me so far.

Customer Service was excellent and she was very helpful. I Called and told them that I had lost the phone and I needed another phone. Then I called them back to advise them that I had found the phone. They advised me what I needed to do to send it back.

Everything about this company is trash...From y'all sending me a device that couldn't be activated to the customer service I received....It was a back and forth stressful situation through the whole process. I will never recommend this company to anyone ever.

Great and VERY timely response. Had my new phone in less than 48 hours. Returned broken phone and received an e-mail that it had been received. Initial call to report damage was great. Individual was kind, walked me through procedure and explain how everything was to happen. AND it happened!!

Broke phone. Called you guys, you jumped on it right away. didn't like the part I had to confirm it was my number. Looks like you could do it in one visit. But other than that you did great. The guy that helped me after I got the new phone was great. I give you guys 5 stars.

Replaced Galaxy S8 Plus. Called and made the claim and received my phone the next day along with replacement charger. Very happy with how smoothly everything went.. Phone came in very good condition and great help.

When I called in to file my claim the person that took the call giggled when I told him my phone was hit by lightning. My house had gotten hit by lightning and my phone got hit. He thought it was funny. I DID not think it was funny.

I'm sorry that I haven't returned the damaged phone yet. I have a repair shop installing a new screen, at my expense, to try and retrieve my contacts that I didn't have backed up. I should have the phone by Tuesday.

I was having trouble with my phone and I was able to file a claim and then I was awarded a new device. I just want to say that if anyone has any problems with their devices don’t hesitate to file a claim.

I still haven't received my replacement phone. I spoke to UPS and the told me the investigation has been closed. Called Assurant back and still haven't resolved my case. I am highly up because I placed in my order replacement since 10/03/19. I have been given the run around all over the place.

Terrible experience. It took two days to try and use the insurance I pay for on the phone. Multiple phone calls and then phone transfer and hangups for one person to another saying they can't help. All of this occurs with everyone asking the same questions over and over again. This is likely a T-Mobile/Assurant problem as I learned you ask questions trying to figure out whose problem it is to resolve. I pay for a service and don't want to be in the middle of your processes I don't understand nor need to. Let us send the phone in and you determine whether it is broke, a failure or whatever criteria you have and determine whether warranty or insurance apply. Then I get charged a deductible. There is no deductible statement on any paperwork I receive.

Dropped my phone over a week ago and called Assurant to get a replacement and the representative that helped me out was amazing and extremely knowledgeable and I would recommend anyone to use Assurant.

Phone broken in multiple places due to accidental fall. Assurant was very thorough and expedited process..also made it easy for me to send back broken phone. Operators were congenial and polite even though I was upset at the time.

I would have preferred to have paid 100 for a stylo replacement but was told last fall that I was using the warranty too early. Having a choice of upgrading would have been preferred, so I might drop the insurance for my future upgrade.

I was happy with how fast the process worked. However with the amount of money spent on insurance for these phones, I wish you could get a replacement right away from a store. These phones are need to communicate, we don't have a landline. The fact that if your phone is damaged on a weekend you have to wait up to 4 days for a replacement is ridiculous. So to wrap up, I was very happy with the customer service end of this and just disappointed about waiting 2 days to get a replacement phone.

I bought my phone new a few months ago, was approved for a replacement, still had to pay $100 (phone was $400 new) then I get a USED replacement. Phone insurance only makes sense if you need to replace a newish phone, and it still feels like a ripoff. I imagine if something happens to this "new" phone, they'll probably say it's too soon to get a replacement and they'll charge me probably close to the cost of a new phone or just won't approve it at all. Would save a lot more money just putting my insurance payments aside in my own account every month since I could have easily bought a used Pixel 3a for probably $50 more than what I had to pay to get a used replacement.

I have a few issues with my replacement order. One I had a white phone not a black phone. I understand you send what is available but would have preferred the white. 2 this phone phone keeps hanging up and getting stuck. I have to shut the phone down and turn it back on. The keypad is very hard to use. Doesn't type what I push and is very slow compared to my other one. Thank you Teresa **

My phone was streaking black and blue, couldn't read or see my screen. After filling out the necessary paperwork, my new phone arrived overnight; less than 24 hrs. ??? Excellent customer service. Thank you!

My experience with Assurant was very positive, I lost my phone and when I reported I got my replacement next day in less than twenty four hours without any trouble. I recommend their service without any hesitation.

Was good on pricing and received my phone in two days exactly, convenient and fast service. Worth my money compared to previous insurance policies!! Got Motorola RevvRy 32GB replacement phone. Very polite over the phone and no issues during process.

I’d lost my phone and filed a claimed with Assurant claim processing online, the process was swift and easy as 1,2,3 and within 48 hrs after my deductible was paid, I receivers a brand new replacement phone. Thanks to T-mobile Assurant!

I had a good experience with you, I did my claim and like an hour after you approved it. Then 2 days later I got my new device. And they give me 10 days to send the old one back. Thank you for everything.

Called in to get a replacement phone for my husband on 10/4/19. I spoke with a representative but was disconnected after answering so many questions. The representative never called back, even after verifying my phone number. I completed the $99 transaction online shortly after being disconnected. I called in again on 10/7/19 because I still haven't received the replacement. Representative said the replacement phone should be arriving any day, but she couldn't give me the tracking information. I informed her I would have to leave town on 10/10/19 and needed the phone delivered before heading out of town. Still no phone on 10/9/19 so I called again.

I never received my replacement phone after paying 100.00, not much else to say about that except that maybe you should send the phones signature required instead of leaving it on people's front porch when nobody is home then we could have picked it up instead of having another phone stolen.

The process was quick. Reliable service. Got the device and it looks new. Customer service is helpful and knowledgeable about the product or the transaction process. I recommend the company and applaud their level of service.

Tring to do Via web was horrible. Kept giving errors and making me start over. When I first had some damage a year and a half ago same issues. So much so I gave up and dealt with it till it got worse. Once I called it was easy and fast.

The first time I called into your company to open a claim, the man on the phone was totally unhelpful. However, the second time I called in, the gal who actually assisted me with the claim was perfectly wonderful. She managed to work around an issue that the first person didn't seem to know how to communicate well enough to assist with. I was quite thankful I got the gal on the phone to help me. She understood my frustrations from the first call, was very supportive, and took care of my claim fast and easy with a wonderful CS presence. I wish all CS experiences could be with people like her, and I wish I could remember her name! She was awesome!

After paying a deductible, I got my new phone in a few days. I stopped by the T mobile store a few days later and had my new phone set up. I checked my photos and they were not on my new phone. A week later, today to be exact, I accidentally hit the photo icon and all my pictures were there. Amazing!

The entire process was easy-peasy, but I think the return time frame should be in bold print. My US Cellular salesperson did not inform me of the 10 day return policy and I didn't notice that on the return label until I was preparing to ship. Also since the label provided for return is for Ground Service only I was unable to ship Express. Hopefully it was shipped in time.

The lack of communication, phone was back order and no one knew stock date. T-Mobile was call and sent replacement. This experience was horrible for a 12 yr customer. I have cancel insurance for 3 phones.

Very disappointed your service. My order was returned. Almost 30 days and I still have not gotten my phone. I'm on my third phone call and they have had me on hold for 30 min. This is a very poor performance on you all.

My boyfriend lost his phone on a bike ride. I called Assurant to file the claim. It took about 10 minutes on the phone and 1 follow up email to sign my claim. Within 12 hours my claim was approved and we received the replacement the following day. Assurant was professional, easy to deal with and expedient. Highly recommend.

Guy barely spoke English. So it took quite a while on the phone to process the claim. After three days go by no phone. So I call again. This time they tell me they didn't collect a payment. So an overnight of the new phone turned into 5 days.

When I went to the US Cellular star to talk to them about my phone, I was surprised that my deductible was so low. They were very courteous, took care of business, and I received my new phone in 2 days. I'm very satisfied.

Remanufactured phone. Phone sound and notifications is very poor. Unable to make adjustments through phone settings. Previous phone only needed a battery. Even though it had water damage sound features worked better.

Replacement for phone that didn't work. The service was excellent. Easier and faster than anticipated. I thought the insurance would cover the whole thing and was a bit surprised to find I have a deductible. But that was reasonable and the whole process went very smoothly.

My experience was terrible. I was sent a replacement phone that was either locked to another carrier or still had the anti-theft protection active. Either way, I couldn't activate it. When I called in, the rep kept telling me that it wasn't possible and tried sending me back to TMobile to either troubleshoot or make a warranty claim there, which I would have been charged for. I told him that wasn't acceptable and he needed to send another replacement, which he told me wasn't possible several times.

The claim process was very smooth and quick. My claim was documented and approved while I provided all the information over the phone. My son's replacement phone was shipped very quickly, thus he experienced very minimal downtime!!!

Galaxy S8. The replacement process was very easy. The issue I have is that I paid $149.00 (plus $1.00 was held also, for what purpose was unknown to me). I did not receive a black phone, I received a light purple (lavender) in color phone, It has a few issues or shall I say cliche's with it. I had also informed them that my phone was dropped into a manhole outside of my apartment complex. I had informed the maintenance men of my loss, and unbeknownst to me they went out and was able to retrieve my phone. I sent it back, but I have not received any refund for doing so.

The person who attended new was so responsive and cordial... took care of everything pretty fast given the situation. It was a young man so educated and very patient. He was also very courteous. I was very surprised! Thank you for everything... this was MY second time.

Went smoothly but had a bunch of problems with LTE and SIM card when I got my replacement device. However, those problems were all addressed and fixed quite promptly. The only qualm I had was in the beginning, when, for some reason my claim wasn't being approved. But overall really good service from Assurant. I will not be needing to go back to the Apple store again.

Customer service is really helpful. They work fast and they really care about their customers. They ask normal simple things to help you get a new device... I'm very happy I have Assurant with my company and the price to pay it's good for us to get our new device.

I used this service to put in a claim for my broken phone, everyone I talked to made the experience as easy as possible. I put in my claim and paid in the same day and had my new phone within 2 business days. The whole process was easy and straightforward, it was a pleasure working with everyone who helped me. Thank you!!!

Experience was good. I received the replacement phone in the time specified and have no issues using it for a week now. The damaged phone was sent back and received in literally two days. I would recommend the service to anyone.

The representative understood how upset I was with my new Note 10 screen cracking and reassured me that a new device would be on its way immediately. The Rep also reminded me that the Google assistant would help make phone calls from my phone book. not having access to a screen makes using the phone very tough. Thank you for your immediate response and making the exchange process easy.

The process was quick and not confusing. I still am not pleased that I had to pay for the deductible for a minor flaw in the phone that wasn't even the cause of the malfunction. Your device turned into a useless piece of glass and your store employ was less than forthcoming about the 100.00 that we ended up spending and made us pay a "past due" amount on the account that had already been paid via payment arrangement so we ended up being out 300 dollars. If y'all's service wasn't so inexpensive I'd drop the company altogether. Y'all have messed up our billing multiple times a year for some reason or another since we've been with you guys. That said, I am grateful the issue did not turn into yet another headache. Thanks.

Assurant took care of our phone replacements without a hassle. It was easy to just call them, file a claim over the phone pay the deductible and BAM the replacement phones were shipped in no time. Love the service. Representatives are very supportive and friendly.

I got mistreated by this company as a customer. Been with this company for a while for me to get this kind treatment. I would love someone to reach out to me or review the calls and they really need to do better.

Details for coverage include a charging cable, but I did not receive one. And the replacement phone costed me a total of $136 including deductible and activation. Had to take new phone into the Metro PCS store to activate!

Nice smooth transition. Assistant agent was very helpful and I received my phone the next day after I made my Payment. I always tell everyone insurance on your phone is worth it. Although for as long as you pay your insurance no matter what you should be able to stay insured even after 2 claims. That's the only unfair practice I feel Assurant has. Thank you.

Everything went very smooth and on time. My new phone arrived the next day. Thank you very much for handling my claim quickly. My new phone is up and running. I would definitely recommend carrying the insurance for phone replacement.

I made a claim on Monday October 7th. I did not receive an email or call for two days. When I called on Wednesday the 9th I was told my phone was on backorder. I received an email on Friday the 10th before 3:00 p.m. but didn't receive the phone (a different one than the phone I made a claim on) until Tuesday, October 15th. I am not very happy with this experience.

I accidentally broke my phone's screen. The whole process of submitting a claim and sending my broken device back was the easiest I have ever done. I would recommend this to anyone who needs a phone insurance.

Received reimbursement on October 16, 2019. T-Mobile staff thought my cellphone was broken. Turn out only the ZAGG protective glass screen was cracked. Thank everyone for all of their help, with all of the confusion of this claim # **. Job Well Done.

Great experience with Assurant, no haggles and excellent customer service, my claim was handled in a timely manner. Would recommend company to anyone with the need for cell phone insurance. They also have a fair deductible considering the price of a new phone.???

Excellent phone operator, well educated, responsive to my problem, excellent response time, same-day problem solved, new phone shipped and received in less than 24 hours!!! Very pleased overall with the insurance plan and response.

I was on the phone maybe 5 minutes, the lady that took my call was amazing and friendly! I definitely appreciate the friendly and quick help. I would recommend Assurant to anyone! This service is definitely better than the last place I had insurance with!!!

I am extremely dissatisfied with the service I received from Assurant. When I first called in the first rep told me I would have to wait 10-14 business days and I even spoke to a supervisor. Yesterday I called and was spoken to very rudely. Was told that I don't understand what she was telling me and made me feel like I was dumb and the tone she took with me was terrible to be working in the customer service industry. I was interrupted and when I asked for a superior I was sent to T-mobile customer service. I asked for corporate's phone number and never received it.

I did make my claim and I did get new phone and return old one fine. The issue is that you charged me 2 times at $175.00 each time overdrawing my account and never returning my calls or e-mails regarding this issue. I had to do all the calling and getting upset. Finally a lady said I should have the $175.00 back soon but will not be getting the $70.00 in overdraft fees. Thanks to your mistake my Geico Company had to do payment by phone.

The representative was great. Got my order done very quickly. Overall really loved the experience with Assurant esp since you the lowered deductible cost. Helps a lot since I pay 15 per month alone on the insurance.

The process was smooth & quick, the representative was helpful at all time. I had a great experience over all. I get a newer phone due to my Samsung s5 it's no longer on existence, they send me the Samsung s6 and I like it. Thank you very much.

I have purchased insurance from your company for at least 2 years and this claim experience has been an absolute nightmare. I made a claim on 10-1-19 via the automated system and by accident entered that my phone had been damaged when in actuality I was the victim of a theft on 9-26-19. When I realized my mistake I immediately contacted your customer service dept and reported what had happened. The response I received was that there was nothing that could be done other than send the replacement phone back, which I had received, and start the process all over again. Never mind that the deductible would have been the same for a stolen phone claim as that of a damaged phone.

Excellent service. Answered all my questions, shipped phone quickly. I was able to chat with someone immediately when I had a question, and he answered my question. No need to wait on phone to get connected.

Dealing with customer service was given false information and the customer service representatives were very rude. In the future it's very possible if we have broken phones we will just upgrade or JUMP into other phones rather than deal with this...

My tech support lady was awesome, efficient, friendly, thorough. I wish I remembered her name. Easiest and friendliest quickest process ever - from process to receiving phone! She deserves s raise or promotion???

The Customer Service Representative was very kind, knowledgeable, friendly and guided me through the steps. I received the item the very next day, it was a surprise. I recommend this company to anybody who has an issue with their phone. Even the deductible price was not that much.

Excellent customer service. Swift response to your needs. Timely delivery of replacement. Am glad I chose Assurant. I received a brand new device with its accessories and didn't have trouble returning the damaged one cause they made provisions for that as well!!!!

I was originally told I didn't qualify for a replacement Device. After a second attempt with the assistance from a Tmobile representative I was approved. I received my Device the next day however it is horrible. I have purchased several new Samsung fast chargers but it still takes at least 3 hours to charge and for some reason I continue to get the water in charger port message. The new device they sent is having the same issues as the replaced phone. I don't understand why this is acceptable.

They sent me a phone that did not even turn on. The phone was obviously refurbished. Dirty and seemed like they just sent me a phone someone else turned in. I am still awaiting another phone. The phone company says that it is the warehouse discretion whether the phone replacement would be with a brand new phone or replacement. This is Unacceptable. If I paid my deductible and insurance it should be a new device. This experience doesn't deserve a star.

Miscommunications between Assurant and TMobile. Horrible experience however representative at Monroeville, PA store was most helpful but unable to resolve to this day! Supervisors at call center provide information that is not accurate to Assurant. Training is very much necessary. Many failed attempts and frustrating visits to store location from call center and corporate misinformation!

Assurant not only did not deliver on its promise, to provide an undamaged device within 1 business day, but gave us the runaround and DESTROYED the memory of my daughter's birthday FOREVER! We've been paying 11.99 for insurance for 3 devices via Tmobile for over 5 years. My daughter's S7 shattered on a Sunday night, a week before she leaves for her first trip to Europe for her birthday. She calls Assurant and this cheery lady tells her that they'll ship her a new device in 1 business day and they're upgrading her to an S9. Seemed like a dream until Tuesday afternoon the S9 arrives with a black blotch on the screen that doesn't light up--internal damage to the screen.

Thank you all for your great customer service. The damaged phone has been returned. This was a great experience, everything was very easy to handle and you all provided me with everything I needed. Great job!

Customer service at times were ignorant and unhelpful. Had to wait 8 days to receive a phone that was different from my original. Overall experience was HORRIBLE! If I could give zero stars I would!!!

Went pretty smooth other than wasn't aware I needed to submit a current phone bill for a day. I didn't receive any notifications that it was needed. Only when I checked the status of claim I realized more info was required.

I filed my claim. They failed to tell me they had no stock. I waited. They gave me a cash out option. I went and bought a watch and submitted paperwork. Weeks later still waiting for reimbursement. I’ve done everything asked of me.

Helpful and informative in replacing my son’s iPhone. I had an issue with giving them his current address and they worked it all out and he received his new phone as expected. The assistance was friendly and everything went as informed. Thank you!

Well service wasn't the best. One you guys turned me down. So I had to reach out to Tmobile to help me and 2. after you guys turned me down, you guys did not give any type of way to respond and ask why or how I can fix my turn down.

Customer representative tell me I was eligible for next day delivery and I was the whole week without phone. I work with my phone. I couldn't work for a whole week and I lose 1,500 of paychecks that I didn't got pay for. All my bill was postpone because of you guys. Thanks but no thanks. And by the way I almost got fired from my job.

I sent you a request to replace a v20 telephone and you sent me a v30. The v30 did not fit in my otter protective cover because the v30 is smaller. I talked to one of your clerks and he basically said that was the way it was. You owe me $65 for a replacement cover.

Phone started messing up and Assurant was awesome and got my new phone to me the next day. So happy to have a phone that don't turn itself off and on and that has a port that works perfectly. Thanks Assurant for your help.

I had a broken phone, set a claim in process and had my phone in two days. I appreciate the expedited experience. Usually it takes forever, but the process has definitely gotten better over the years. Thanks again.

Type of loss: Physical damage to phone. Agent who assisted w/ my claim was efficient, tactful, patient and very well versed on replacement of damaged equipment. I've been with T-mobile since 2004.

I was walking my son to school and my phone fell out of my pocket and shattered. My entire business is on that phone and I needed a replacement ASAP. Assurant handled my claim and sent me a new one the next day. Very pleased!

Broke my iPhone 8+. I had 360 not basic at the time it broke. I was not given the 99$ option. Was told I had basic and was only covered for a refurbished phone. I went ahead that day and bought a brand new phone. Returned it within my grace period. I took my phone to an outside source and got it repaired.

I started my claim on 9/15/19 for an iPhone X 64 GB. The next day I received an email that my claim was denied because it wasn't covered at the time of loss. I've paid for insurance since I've had the device. I contacted assurant and the customer support rep said that I chose the wrong GB Iphone. I know this isn't true because I received the email with the right GB. The representative then said he/she would get my claim started and that it would take 2-5 days for it to get approved. I asked the rep if he/she could do anything to help speed up the process since this is a mess up on assurant's end. He/she told me there was nothing he/she could do. I then had to wait until the end of September.

Very satisfied. My phone just stopped working. Couldnt turn it on so I called the insurance number. Gave them the information that was needed and the next day a replacement phone was sent to my home. Arrived the next morning with easy instructions to send my old phone back. Love my new phone and appreciate the great customer service.

When I called about the phone problem I was treated professional & polite. They didn't hesitate to process my claim & my new phone came 1 day later. I was very pleased that they moved so quickly to satisfy.

I’m very impressed and thankful for the service and quick response I got from the Assurant phone insurance. The system is a simple step by step follow claim which is as easy as making a call. I’m impressed with the ease of making the claim and thankful for the quick response on obtaining the replacement phone. Thank you very much.