Assurant Phone Insurance Reviews

I called to file a claim due to a broken screen. I had a very short wait time when transferred from T-Mobile Customer Service. The representative that helped me was friendly, helpful, and made the transaction very easy. I would recommend Assurant to my friends.

Call over 6 Times. Got disconnected almost every time after I would give my personal several times. Talked, ask supervisor the 7th time. The supervisor me they are allowed to call you back. Worries customer service. Receive phone 2 days later not as promise.

Made claim 10/15/19 for iPhone 7s received the wrong device for a replacement iPhone 6s. Worst customer service ever. I was told to return the device & refile claim, did as asked. Called many times no device or reimbursement till this day, been hung up on. Someone help me, I took my phone to be repaired to the Apple store. Paid out of pocket. They said they said they received the return device 10/31 & I sent it 10/19. I was told I have to wait an additional 10 days for reimbursement. Today I was told by Richard that I have to wait an additional 10 days. All these representatives have been adding confusing notes. I don’t know what to do anymore, do I just let them keep my $99. They should reimburse for my out of pocket expense of $160. This is not how you treat customers, this is not a free service.

Although the service was fast, after paying over a year of insurance fees and $99 phone replacement. In the fine print it states I will receive a phone of equal or better quality. I received a replacement phone with even less battery health than my old phone. I was then told to send my new replacement phone to Apple for repair. So I called Apple. They repaired my old phone. I have returned your replacement phone via Fed Ex. I ask upon receipt I be reimbursed the $99, I will then cancel my insurance.

I received really bad service, I've been without a phone for almost 2 weeks. I was told the device was returned because my apartment number was missing. The driver didn't attempt to give the device to the management office at my complex as they have in the past. The device was returned and I'm still waiting and at this point don't know how long I will be without a phone. That is the only phone that l have. I was never offered any other options such as overnight shipment. This experience is one for the records, I'll never forget this experience. I hope this information helps you give better customer service.

The replacement phone first sent the speaker/volume and sound was messed up and clearly not checked, had to wait another long time for a new phone until it showed FedEx picked up. They didn't offer to do anything.

Went into San Ysidro to replace lost or stolen phone. Filling out claim discovered address on file was my residence I sold 5 years ago and I asked why - how did you know my address of 5 years ago, my time with T-Mobile being only one year. Terminated my request for replacement cause didn't have security code. Returned after one week to try again. This time was given security code and filled out claim. Left and returned for status, called insurer and was told a photocopy of I D was required. Sales rep sent copy to insurer's office. Third week, still no phone. Returned to San Ysidro store and inquired about status, was told to go on internet to find out. (No phone, no access.) Insurer called again, need to pay $150 to start claim.

Nothing has been done to help me with my phone. I still can’t get into banking, work schedules, it’s just pretty much useless. I would think after 22 years of doing business with US Cell you would be able to replace my phone with 1 that would be easier to use and understand.

Our claim for a new phone to replace our damaged one was dealt with quickly. You made the process of dealing with the stressful situation much easier by the prompt replacement. I highly recommend having insurance on your phones. Thank you!

Samsung S9. My first attempt was a failure because I didn't remember my password, thereafter, went into the Metro office and got help. Got the phone on the specified day and got it programmed the night. Phone working fine.

My claim was processed on 10-26-19. Was sent out next day air on the 28th. It is now 11-4-19 and I still do not have my device. I have called Assurant, and they haven't been able to locate the device nor will they send me another one. UPS started an investigation to see what happened. When I ask to speak with an Assurant supervisor, they transfer me to T-Mobile and UPS. T-Mobile tried to contact Assurant to investigate and they would not help them either. Horrible experience and garbage customer service.

I made a claim about a cracked screen, a representative called me. We confirmed the claim and addressed. Then they put the wrong address down and I've never received my new phone. Out a phone and $100.

Replacement phone was shipping fast as 2 days. Got it within 48 hours of reporting it. Assurant service people helped me over the phone throughout the process too. Device came in in a well-packed box and free of damages.

When applying for this claim I thought it was going to take a few days but It was really fast and didnt take long at all. I had my replacement phone back in 2 days. I would definitely recommend anyone to use this option.

Had a great experience and got my phone exactly when it was to be here. The customer service agent was very helpful and answered all my questions. The T-Mobile store clerk helped me with getting the right phone number and assisted me with making the call. The overall experience was very satisfactory and pleasant.

Thank you! This is the second claim I made and both have been nothing but easy and fast and I I have received nothing but excellent customer service! I would definitely recommend this company to friends and family. I appreciate it. Thank you!

I really like the new case I received. I liked the fact how it said it would come in from 8-10 days but instead it came in real quick in about three days. But overall it was a great experience, I really appreciated how I received a new case and that it had warranty.

Service was extremely fast and efficient. Phone staff was both professional and helpful. Excellent experience with easy and very fast delivery of the new tablet as well as a very easy return of my damaged tablet. The communication was excellent by both email phone and the instructions were clear and concise.

Replacement process went smoothly. Phone came when expected. I had some difficulty getting phone set up but was assisted by support. They got me going. The phone works great. I'm very pleased with the overnight service.

The customer service was adequate, however, when I received the replacement phone, the screen was scratched. This suggests to me that the screen may eventually crack again. Maybe it is a Samsung design flaw, but when a replacement phone comes, I would hope that there would be no issue...especially since I paid $100.00 to get the replacement.

The service was really good and they send me my new phone almost immediately. The bad thing is that they have send a an iPhone that for work the battery really good... It’s no longer than one day. The quality of the phones are not good.

Thank you for your support. I recently had a claim and it was completely done in a few days with copayment. I am happy with the Assurant experience. Thanks for such great services.

Made a claim for a lost phone. Was sent the wrong phone! It's now 3 weeks later and still have no phone! Every time I speak to someone they say it will be another 24-48 hours. Well it's now been 3 weeks! Worst customer service ever, they say they can't do anything about it but it's their fault. I just want my money back and they say they can't do that. Well dont make people pay for a service you can't provide, this is outrageous. Will never work with them again!!

Not happy with your service. I'm not paying the insurance to send replacement refurbish device, which has only 90 days warranty. If anything goes wrong after 90 days, then what....I'm not falling in for scam. Will be canceling the insurance.

This was very quick and easy. I am now enjoying my new UNDAMAGED phone. I had one problem that resulted in a delay, but as soon as I called, the problem was resolved and I had my phone in hand the very next day. Thank you.

I received excellent and fast service. He was very friendly and provided everything I needed. I received my phone within the amount of time expected and was able to go to tmobile and get my info transferred over with no issue.

The worse customer service and information transfer I’ve experienced in a long while. Bad information given to customer. Each representative provide different info for the same problem. Please listen to recording.

An amazing experience w Assurant. They were very helpful!!! I felt that they took their time to help me with my issue. I received my replacement device very quickly and I was able to continue with my busy life in which my cell phone Amos so important.

I had dropped my phone and shattered the screen, I called to set up my claim and it was so simple. The woman that helped me was kind while helping me through the process. My phone came fast and mailing it was as simple as putting my old phone in the envelope and the envelope in the mailbox. I would highly recommend this service.

I had to keep calling back. They hung up on me over talked me until the supervisor finally listened and helped me. He explained everything so I could understand what was going on. I thank him for his patience.

You should ask your customers preference on how They want delivery made (no signature required should give the driver to drop something off on someone's porch for easy thief which happen in my case). Or the Customer should be allowed to say they would to pick up replacement device at local post office and the delivery driver just needs to leave a receipt notifying that the device is at the post office. I'm still waiting for my replacement device. Please hurry.

I had the worst experience. I paid $100 for a placement only to be sent a defective phone. I called Tmobile tried to replace so wouldn’t have to wait a whole other week. Tried to go in to replace, they said I couldn't because the phone was defective so I had to send the defective phone and wait a whole other 4 days to receive another phone. Not once did they offer a loaner phone for the inconvenience. This whole experience been Hell. I will be sure to let my friends and family know my experience! I am not a satisfied customer.

I received a refurbished phone which was glitchy as hell. I sent it back and requested a refund. I'm waiting still for the refund to go thru. They say 10 biz days to receive refund once the phone reaches their facilities.

Everything was handled to my satisfaction but the watch was sent without a charger. I called and was told it would be sent - to date I have not received it and without a way to charge the watch it is unusable. I paid the 149.00 deductible and expect the problem to be rectified expeditiously. I would appreciate your help in handling this. Thank you.

Placed my claim, received excellent service and quick turnaround for new phone. My phone was damaged from a drop and it went downhill from there as it felt like other things were going wrong after screen cracked. Great experience overall.

I thought the process we take long and to be honest I was dreading putting in a claim. However, the representative was very polite and helpful and the process didn’t take long at all. I put the claim in on Friday afternoon and my son received his replacement device Monday morning!

This experience was very efficient...timely and had a very experienced customer service team. Everything was much better than expected. I would definitely recommend this service to someone else who may be in a similar situation.

Excellent experience replacing damaged phone with insurance. Very fast and good transaction... I would recommend. My experience dictates a great amount of satisfaction. You cant go wrong having their product.

Prompt, fast and easy was the process of exchange, Assurant send me a refurbish Note 8 that works excellent. Instructions on how to back up and return the equipment was simple with no problems. I'm very happy with their service. Thank you for your help. Keep up the good work. Mario

I'm fairly certain that between your automated menu and your customer service reps, you all function at the bare minimum standards. A phone I was supposed to have in two days took over two weeks to receive due to your company consistently dropping the ball, and even though I've recieved my phone, the issue STILL isn't resolved. I would sooner spend another thousand dollars to buy a new phone than to ever have to deal with the total incompetence your company possesses again.

The dang replacement phone looks great. Only thing is trying to place sim card in the replacement phone. The slide that carried sim card into replacement phone jammed not in completely. Trying to remove to identify the issue. The sim card slide snapped off. Now that dang thing is stuck. Can't pull it out.. Can't push it in. I will try take it to cell device repair shop across from my T Mobile store in Cedar Rapids, Iowa.

Very smooth and easy experience processing my claim. I received my replacement sooner than expected. All directions for returning my phone were easy to follow, and return shipping label, envelope, and packing padding were included.

Was nervous about going through an outside vendor for my phone however my concerns and fears were put at ease. Customer service was helpful and courteous. Accuracy on delivery was accurate. My replacement device was better than expected.

Lost my Samsung Galaxy S10+. Filed claim with Assurant and replacement was sent to me Express delivery after paying the deductible. Four days later someone called me to let me know that they found my device and returned it to me. I called Assurant to let them know my Device was found and returned. Assurant sent me a return postpaid label to send the device back. I'm pleased with their customer service experience. They will refund my deductible back to my credit card after receiving the device. Thank you.

Very considerate customer service and a quick turnaround. Easy process without entering information in multiple places and being transferred to different departments. Simple explanation when describing how the damage occurred. The only problem experienced was accessories not being included along with other items that would have made the transfer of data easier. However I was able to get the transfer done at the T-Mobile store. I also found other valuable information concerning my insurance.

The process was fast and easy to complete, great communication and detail information. I receive the new device super fast and the box had all the information I needed to be able to use my new phone. The new phone is in great condition.

I am not happy this phone freezes. Restarts on its own. Not a good phone. Not working that good. It is givinng me trouble since day 1. Not very happy. I think it it factory damage. It has other isues when it's on.

I lost my phone and can't find it. I tried my best but thank for I have Assurant insurance for my phone and in two days I got my number and phone back. Very helpful and recommend to all my friends. Very fast service, you don't have to wait for your service to restore.

Thorough and accurate. Professional great advice. Replacement for phone works great. Assurant did right by me again. Thank you for all your hard work. Will recommend this to all my family and friends.

This company was amazing. I lost my phone in a bad part of town. And was afraid all my important information was going to be tampered with. The person from this company walked me through the process on how to wipe my phone out. They had my replacement phone within a day. I would highly recommend this company to everyone who purchases a cell phone.

This is a ** replacement service. It's been a month! I still haven't received my phone! I've been home all day and no phone has been delivered. Get with the times and drop off the phone at a UPS store or email/text us when you're in the area or just send it certified... ** service!

Great and prompt service. I received my phone within 24 hours of my claim request. The website was easy to navigate and it was easy to locate. I would definitely recommend Assurant for the great services.

When my phone was reported missing, the claim team make all possible to assist me in getting a replacement. The replacement was shipped to me on timely manner. In all, the claim team did a good job and I will not hesitate to recommend them to my family and friends.

Although I did get my phone, everything else about this was terrible. First I got bad info on how to get my Id to them. Then it got sent to the wrong address and in attempt to be able to pick it up at FedEx, spent 40 min on the phone and 45 min drive to find out it had been sent back. Then trying to get the new one got hung up on 4 times and told my story 8 in attempt to have it sent to me again. Oh, and another 45 min on the phone. And then my assistant spent 60 min trying to pick it up from FedEx. So in total my next day delivery took 6 days.

I received my replacement phone. However it seems the glass was repaired with a cheaper material. I had my previous phone for a long time and the screen never cracked. With this replacement the screen cracked inside my pocket with a protective case on it. How is this possible? Is there something you can help me with?

I sent the replacement phone back because I received broken and it is over a week and I haven receive the good one. I'm really upset because I'm was using the damaged and I have to buy a new one because I did not receive any news about it.

Amazing process and very friendly and professional customer service. I would tell everyone about my experience. The devices all work good. No Problem. Sent the items back was just as easy as getting them.

I liked everything. The whole process was very quick and easy and very simple. My daughter had her phone in less than two days. And shipping the damaged phone was so easy. All we had to do was bag it and send it.

UNACCEPTABLE waiting period for phone replacement! NO knowledgeable staff to assist. Called 3 times and the missing piece was NEVER explained. Just told to wait! Doesn’t inform about needed info! Ugh!

The representative efficiently walked me through the claim process since I couldn't complete it online. She was quick, very helpful, and the exact reason I'd rather speak to a real person than an automated system. I've had a tough time making a phone claim with other carriers and the claims process, not with Assurant. The (3) three times I've needed to use my insurance over 12 years I haven't had a problem yet. Imma stop now, if they think they're doing something right they'll get comfortable! P. S. After reading my review I realize I sound like the company cheerleader, which hearts, so disregard my comment and I'll just say they did really super????

I love the service. They are always fast and try to get everything done by the following day. I really would recommend this insurance to everyone that asks. I have never had a problem with them. And any problems I have they try to take take of it right away.

What a pain. It took a week. I needed my phone for safety issues but they needed to investigate me. Why? Never put in a claim before. Was with carrier for 13 years of 12 dollars a month but they hassled me for a week even though contract says 48 hours. They then said case by case. Very poor service!

My phone has been insured since purchase and when I inquired at T-Mobile about getting a new battery they told me it would be covered by my Assurant policy. T-mobile was very helpful in initiating the claim and Assurant was prompt and professional in honoring the claim. I could not be more pleased.

I had a good experienced with the Assurant customer service department. They really help me with my need and they answered all my questions. They explained all about the phone insurance and my deductible. Great job.

Working with them was very easy. I called and got the phone in 24 hrs. It was very fast and not expensive at all. I would recommend everyone to get Assurant insurance with their phone company. It's hassle free and very fast. And they also pay for shipping on your old phone.

IT WAS FANTASTIC!!! Quick, the people were nice, it got there fast, and I didn't have to go into a store. My son lives in Florida and I only had to call in the sim card number and it was activated over the phone.

I'm dissatisfied because the replacement phone is not as good as my original phone. I had a good phone that I paid over 600 dollars and it was water resistant. This phone doesn't compare to the one I had.

I had ordered a replacement and paid a deductible fee and it was shipped. However, my original phone was recovered and eliminated the need. I returned replacement phone via FedEx but have not received confirmation that my deductible has been reimbursed.

I have been with no phone now for over 1 week since my claim was placed. A correct phone was sent after the return package was confirm to have been sent. The people in your company who send the phone then decided that the wrong phone would have to be scanned in before I can get my replacement and within hours of getting the correct phone recalled it. I still have no phone and no communication from you on this.

Great new phone and fast delivery. Easy to talk to representative. Easy replacement of cell phone. Packaged good. Set up on this phone with Google Play store has to have initial start up of apps by wifi which I think is not good. It won't let initial start of apps be from any network.

Thank you for fast and easy service. It was great to get my new phone. Well done. Well done. Thank you for the fast shipping. That was great and talking to the person that handled my claim was easy and inviting.

After I reported my damaged phone, I was told I would receive it the next day or the day after. Since I use it as my primary phone for military business, I needed it right away. I didn't receive the phone until the following Tuesday to which I was on a field exercise and didn't have access to it until that Friday. I finally got everything transferred and dropped it off at the Gatesville, Tx post office 31 Oct.

The phone that was sent to us as not what we had. As they explained it was an upgrade however we purposely did not pick the S8 when we were looking at phones because of the rounded screen. We returned your replacement phone.

I broke my phone...called, followed the easy prompts and spoke with an assistant and had a new phone in no time. Quick, easy and much appreciated. I thought it would be a big hassle but no. Friendly staff and couldn't beat the turn over time. Thank you again Assurant.

Andrew was awesome and is the reason I changed from Tmobile to Verizon. He spent a lot of time educating us on the new products. He took extra care transferring all of our information and files from our old cell phones to our new cell phones.

Very nice customer service. Didn't have any issues whatsoever. Fast service for a replacement. Thank you for all the help. If any more issues come to me I'll be sure to give you all a call. Phone is working very nice.

Been on hold for 20 minutes And did not resolve my problem. We are getting very frustrated with this issue. Contact me if necessary. Can’t get anywhere. We are trying again. Hopefully we can get this issue resolved.

I had a new phone that was stolen with everything, the earpiece that charger. And that only thing you sent was a phone. Then I work for the government and it was stolen and I still was force to pay $250.00 as if it was a car. I just don’t get it.

After 3 contacts and multiple promises, my phone took a week to get to me. I was promised a 2 day delivery, after 3 days I was told that the rep never push "send" to complete the order. Then promised an overnight, which never happened. Horrible service.

When I received my replacement device the microphone did not work. I could not talk to anyone. I shipped it back on 10/28/2019. FedEx had to reprint my label. Now I have no tracking number. And no phone tried to email the person that sent me the label with no response.

The process of replacing my phone could not have been any easier, and the representatives were very friendly and helpful. No strings, no hassles, just an easy solution to my problem. Thank you for making this such a positive experience!

The customer service representative was fast, friendly and efficient. The replacement phone arrived quickly and works as expected. Great overall experience replacing my damaged cell phone using Assurant cell phone insurance.

I had my phone stolen on 10/25/19. I submitted a claim with T-MOBILE ASSURANT on 10/27/19. I was told that I would receive my phone within 2-3 business days. It is now 4 days later and when I called this morning they said that I need to send in my ID. I offered them to send my ID since day 1. They said that they did not need it. Now 4 days later they say I do. Then to add insult to monetary injury they are saying it's going to take another 24 hours to review the ID and then 3-5 days from that time to process my CLAIM.

Technically I filed a claim about my iPhone XR that went missing. I called T-Mobile representatives service then everything went well. I got the replacement phone in 5 days. Somehow somebody return the phone that I claim I lost then I called an Assurant agent to let them know I found my phone. He clearly said, "We glad you found your phone. We will send you a label so you could send us the claim phone back not the replacement phone and we will reimbursed you the deductible money once we get the phone." In a short time period which is a 10business day so yesterday I decided to give them a call concerning the deductible that I didn’t received. One of the manager name Sam ** said there’s nothing they can do for me once the phone reached the warehouse. It become theirs and I will not get my deductible money or the phone I return to them.

Process was easy and received phone in 2 days. Well worth the additional money spent for phone insurance. Apparently my original phone was not available and was sent an upgraded version of the same model.

Quick and easy. Replacement phone came right away. T Mobile transfer all information to replacement phone. Claim was take over phone with card card. Hope I dont need to use you guys again. If I'm paying insurance I should get a new phone not a refurbished.

Easy and fast delivery. Accommodating and comfortable continuing service in the future. Good plan for this model phone at a decent price. Did I say easy and fast delivery. Thanks Assurant and hoping future transactions are this easy and quick.

I filed a claim on Monday. Was told I'd have my phone within 24 hours. I received it a week later. Long story short, if I had been told exactly what the problem was I could have still had my phone by at least Wednesday by fixing the issue that was causing the delay of my claim. When I had finally been told it was too late to do anything but wait till Monday since I absolutely refused to then pay additional to have it delivered on a Saturday. Absolutely ridiculous. Did NOT have my phone for my wedding which was unnecessarily stressful and will never purchase device protection again.

I lost my phone so I decided to use my insurance protection. The phone was sent to me but in the meantime.... I found my phone. So a customer service representative told me to reject the delivery. But the delivery guy didn't knock or get a signature. I sent the phone back with my money and so far they have record of its return. I am still waiting over 2 weeks past when they I would see the credit of over $250 on my Discover card. This is really starting to piss me off. Thank you, George

I am very pleased with the excellent customer service I received. Representative was professionalism and nice. I got the new phone quickly and I was happy with it. I would recommend my friends about your company.

It stinks to have to pay $100 for the replacement since you pay for the insurance every month but everything else is very easy and quick with getting the replacement. I'd say overall a good company to deal with. The customer service was good as far as how they dealt with my case.

The original sales rep I spoke with when I filed the claim for my phone being stolen was nice. After that point the last two sales reps were unprofessional and just seemed to flat out lie. I was originally told I was receiving a Samsung Galaxy S8 because they didn't have any S7 only the S8 and above. Then while I am in the process of paying the $150 fee, I was told all that was available were S7s. I was told by a higher up sales rep there is no control over inventory even if on the written claim you're to receive a specific phone. Then on top of that I didn't get the phone the next day like how written text says I would.

Just paid $175 deductible. Already has problems. Won't turn on half the time. Yay for refurbished crap! Had to wait a week to even get it and it's worse than my old one. Already have a screen protector on it too. Thanks.

Dropped my phone in water accidentally. Filed claim online on a Saturday and new phone arrived on Tuesday. They keep you updated with email/tracking info. Easy return process is provided and they email you when your damaged phone has been received.

Phone screen cracked. Customer service superb. Called in issue with phone and agent was very helpful and informative. My replacement phone arrived the next day. Very pleased with courteous service and how Quick response time was.

Damaged Phone replacement. When I spoke to the Assurant Customer representative they were very helpful. It was simple and straightforward and with no hassle. I definitely would recommend Assurant to other family, friends and customers. They were very knowledgeable and I received the replacement phone immediately.

Great, quick. Professional, excellent company to work with. Would highly recommend. Process is simple, clear and effective. This is insurance that is a must. Assurant has their game together. Timely without glitches.

My wife lost her Samsung S9 Note. We tried pinging it, but didn't work. So I called Spectrum mobile, filed the paperwork then they transferred me to Assurant. I talked to an agent and was extremely impressed with the way everything was taken care. They were very nice and made the replacement extremely easy, got it done very quick. The new phone arrived the next day. I am very pleased with the results of their staff. 5 star experience for sure. If they offered a 6 I would have given them that.

I'm really happy with my new phone, the whole experience was 5⭐s , it's nice to know that's exactly why I got the insurance for my phone, which I had for 2+ years, and last but not least, the rep we spoke to was very gracious, patient and well-informed and understanding. Like I said very Patient.

My granddaughter managed to sit on her phone... and completely demolished the screen. I called our carrier... they referred me to Assurant... and I prepared myself for a long drawn-out ordeal... Not so... a couple of questions and the return package was on my porch the NEXT DAY... Incredible!!! Thank you.

They were fast, thorough, and very kind. They had my replacement phone to me the next day, they explained everything in detail and very professional through this process. I recommend using Assurant if you ever need to.

The operator was very kind and efficient. My claim was processed very fast and received my replacement over the next day. Be aware of the return date they mention on the receipt email as they count the 10 days window to return the damaged device from the day they send you the device.

Part of the instructions should include to remove old SIM card and replace with new SIM card. I didn’t not know to remove/replace it until I took the device to T-Mobile and had to purchase a new one.

I purchased insurance on my sons baseball batting gloves. Unexpectedly they ripped in the palm. I can now purchase my son another pair. Thank you for your services. I will always purchase your coverage when available.

iPhone xs max. Very helpful, smooth and easy process. I was going to go through Apple but they were giving me the runaround, spoke to Ms. **. She was knowledgeable and friendly. She made sure my claim was handled properly, kudos to her.

My experience was good. Professional, responsible, Timely. Representatives were patient, knowledgeable. Device acceptable. I have had this coverage for over 15 years, an investment of $21K +wow! A reality check

Well it was a very complicated situation. First I submitted a claim for a lost phone. Everything went well. My new phone was on its way. Then I found my phone. Your company submitted a new claim for a damaged device. My credit card was charged twice for same amount. 175.00.!!!! When trying to talk with an associate about my claim. First she said I was covered. The next day she says my line is not covered!! (After I been paying insurance on the phone for years!!!!) Then a couple days later after not receiving a phone I called back. The lady I talked to said my phone was back ordered! With no release date! I am very disappointed in this company and will never recommend them to anyone!

Incompetent and Unprofessional Service. I had to REPEATEDLY verify my ID, even after being told I had satisfactorily done so. When I e-mailed about it, a representative responded with a very rude, passive aggressive email.

They were great replacing the broken phone. Sent back the damaged phone in a self addressed envelope. Post office gave a tracking receipt to confirm item was delivered. Very happy with our replacement phone. Just took a call.

The process was easy. Fast. And very efficient. Most of the staff I worked with were very helpful. They were knowledgeable and made my claim process quick and easy to be able to replace my daughter's phone.

This was the second device I received because the first one I was sent had issues that were not able to be fixed. The process was fine for the most part, but having to go to my US Cellular location 4 times was less than ideal and difficult to work into my busy schedule. Not to mention, I put a screen protector on the first device I received and the agent at my US Cellular location said they were unable to compensate me for that and that I would have to purchase another one. This problem would not have occurred had I received a working device in the first place.

The process to file a claim was rather simple, however the phone that was shipped had issues, causing me to make 3 separate trips to my U.S. Cellular location for help. The agent at this location contacted tech support to try and resolve the issue and it was unable to be resolved. Another claim was filed. My attempt to do this was met with questions. The person I talked with didn't want to send me another phone, as the one I sent in the first time had not been received yet and she kept asking if I had another phone I could use in the meantime. Sorry, but I don't know many people that just have spare phones laying around that they can activate while they are waiting for a replacement.

On the morning of filing my claim the associate gave me incorrect directions for what I needed to do to disable "Find my iPhone" which caused me to lose all information on my phone including contacts, messages, and pictures with family and friends some of which are deceased. As soon as my phone finished resetting I called the company back and the young lady was not sympathetic at all and confirmed I was given the wrong directions, but that I should be calling Apple, not Assurant, and offered me no further assistance.

I never received the replacement device. Customer service rep advised I needed to file a claim with UPS and wait 10-14 days to be contacted. They offered no solution to getting me a replacement device and again stated I would have to wait until the investigation was over.

Great Job. Thank you for your outstanding services. The new replacement phone is working great! I like how fast you all worked to get me the device. All the customer service reps did an amazing job assisting me as well! Great job Assurant!!!

My phone got a small crack on the lower left corner, and I was afraid it was going to continue to crack even more, Fortunately, Assurant was very help helpful, very prompt with delivery. My new phone was in excellent condition.

When my phone was stolen my biggest concern was my lost contacts. I had photos too but accepted the loss of them. When my new phone arrived, a day late, I was thrilled to discover ALL my contacts and photos were stored in the cloud and came right to my new phone! Outstanding!

I got my phone in 2 days after I claim my lost phone. I actually it's supposed to be the next day. It's just the UPS didn't leave a second note to be pick up. But I'm so happy that I got my new phone right away. :)

Replace my Samsung phone. After several attempts get something done with the problems of my phone...Xfinity finally agreed to replace it. The issue all along is the sound. People cannot hear me...my voice cuts out or they say I sound like I'm in a tunnel. This has gone on for months. I received my refurbished phone from you and the new phone is having the same problem. I'm sick of dealing with this issue. Something has to be done. I need a phone I can count on that doesn't irritated me.

Assurant made an already stressful situation a lot better than I thought. The agents were knowledgeable, helpful, and empathetic with my situation. They addressed all my concerns with replacing my phone and were very quick to process my claim and get my replacement device sent to me. I wish all companies had this level of accuracy and customer support - thank you Assurant.

My son cell phone wasn't working. I took it in T-mobile, they said It's the inside screen and they will order another one. Since I have insurance and they will call us when it's in. They called us and told us its in. Went back to pick it up and they said I should of call the 800 number. It was their mistake so I ask if they call the 800 number and go through it with me. I'm not gonna put up with I should a call the 800 number or anything and they did which I was thankful because it was their mistake Telling me they will order it And it wouldn't cost me Nothing but then it cost me 10 something. I think It is what it is and my Son is happy that he got the phone back.

This was the worst process for getting a replacement. Hoping in the future, it's easier. You spend all this money monthly for the insurance and when you have to use it, it's the worst. Make the process better.

Super easy, understanding and efficient. I'd highly recommend Assurant! My son's phone was stolen, and we needed to get a replacement ASAP. Assurant handled three claim, and sent a replacement phone out next day!

Phone has charging issues. Have to keep charger plugged in. Reads weak battery.. And battery dies very fast. Is this replacement new or refurbished? What's the point of insurance if you get a gently used phone.. Very dissatisfied customer.

Process for getting the replacement for my damaged phone was flawless! Thank you for making this easy & providing free shipping. Very happy with the replacement so far, glad it came with a new charger.

My package was delivered to the wrong address by UPS and I am being charged for the full price of the device when I never received a replacement device. This company is a scam and shouldn't be trusted.

They Took care of the issue Right Away. No forms and paper Trail to be bothered with. They Were on the Phone, Handled my Problem and Mailed it out Real Fast and they let me know when they Got the Damage phone back.

I've a secondary member on the T Mobile acct. I reported the issue paid the $49, but after confirming my email address and physical address I never received the replacement addressed to me. It was sent under the primary's name and took several days to figure out that it was under her name at the FEDEX location. I have my new phone. I took care of mailing the destroyed one back. I'm hoping that the process could have been smoother but things happen.

Sent my phone back in the prepaid envelope. Called a few days after, customer service representative said she saw it was in transit. Said to call back in a few days because the warehouse takes awhile to log it in. Im now on hold and the person is telling me there is no way to track it and they dont have it back.

Satisfied from the start, when I first contacted Assurant they show concern for my problem. You did not make me feel as though I was at fault I'm any way you answered all my questions. You assured me that you would honor our contract. You did exactly as you said you would. Thank you for your time and effort in helping me with a new replacement for my damaged phone. I am satisfied and would your company to my friends and neighbors. Thank you again for your time and assistance.

In this instance I got one of my best customer service experiences when speaking and resolving the loss of my telephone. The Service Rep. was very professional, courteous, respectful and most of all, effective in problem solving. I added more services from T-Mobile since this experience and I have been a customer for several years, I am very pleased with their service and would recommend it for anyone, (I use 6 phone lines). Very satisfied!

Called about replacing my daughter's phone. Rep on the line was very polite and helpful. Made the process go smoothly and easy to understand. I would recommend to anyone to call and talk to the reps to make it an enjoyable experience.

I received a phone, and had to travel next day. I received without a cable and have not been able to use as I do not have a cable, I will have to go and buy one, but I paid for this insurance and the phone, don't see why. Also, I wrote back when received to my tm claim and received no answer on this.

I went into Navajo Store and the girl phoned to report it stolen and then called the insurance company for me. I received my phone 3 days later and I took it back to the store and the same girl helped set it up for me. Excellent service!!!!

I called to order my son a replacement phone and I was very satisfied! I called on a Thursday and received the phone on that following Monday! Customer Service was really nice and professional. They also made sure I was satisfied by answering all of my questions and addressing any concerns that I had! Thank you.

Everything went as you said it would go. Your customer service was very nice, very helpful. Everything came on time as was instructed or told to me. Very pleasant time on the phone with whoever was at the other end. I want to thank you guys.

I did receive the replacement phone within 24 hours. Very prompt service! I returned the phone one day later after told info was transferred from old phone by T-Mobile. However, I realize later that all my photos were not transferred to my new phone. Wished that I could retrieve my photos from old phone. Is this possible???

The customer service gentleman at the store was so very kind, helpful and extremely accommodating! We reviewed my options and assisted me greatly in getting my phone replaced. It was a stress-free and pleasant experience.

From start to finish, great overall experience, very easy and convenient. No complaints here. Had my damaged device fixed within a day or two. I am so happy I choose the insurance on my device. Thanks!

Terrible experience. Order was put on hold for no reason that anyone could explain to me or TMO. Talked to around 10 people both alone and with TMO customer service on the line. More often than not was hung up on, blind transferred back to TMO but both agents and supervisors. Will cancel warranty and through Assurant on all five of my lines. Have filed complaints with both Washington State Attorney General and Insurance Commissioner's office.

Thanks for helping me about my issue. That's why I have my insurance with you. I'll be love to keep me going with you in the future. I have being with you guys since 2012 and I'm glad to stay longer, you are the best insurance.

It's very hard to get to speak with a real person not a robot. They keep telling you to use the web site. The web site was down more than it was up. When I did finally speak with customer service they said "sorry can't help you. The web site is down. Call tomorrow." When I called the next day it was still down. They said call in a couple of hours. No one at Assurant cared that I didn't have a working phone!!! When I was able to get my claim filed -5 days later no answer on my claim. I had to call AGAIN to get someone to expedite the claim so that I could eventually get my phone. It was a horrible mess.

My previous phone screen cracked and was unusable. The screen cracked in the middle and on the side. It has sharp edges and at the touch, it would cause one to get cut. I submitted a request for a replacement phone immediately and I was able obtain a replacement phone in a timely manner.

To be honest, I've never been more dissatisfied with a service company as I am today. First, I didn't know that the replacement unit was going to be refurbished. Then, The replacement came with a lot of problems. 1- Portion of screen not functioning. 2- Device came encrypted. Three and by far the worst, the device will shut off randomly and the last time it did, it turned on and the screen popped up the keyboard and sounded like someone was trying to unlock the device at 3:30 am while I was sleeping.

Making a claim was fast and simple. Representative helping me was quick and helpful. Smooth process. Representative Was able to help me walk through steps I was unfamiliar with such as how to turn off find my iPhone.

Went to my neighborhood T-Mobile store about people telling me they can't hear me. The two representatives told to submit a claim for a replacement for my damaged phone. I was especially pleased that I only have to pay a $50 deductible.

They are Always quick and reliable with service and products. They are very good at responding back quickly to questions and concerns. They are great with delivery expectations and getting your device to you quickly.

Everything done in a professional way. They made everything easy to do and understand what was going to happen. All done in a timely manner. Thank you. If I have to use you in future I hope it goes as quickly as this one.

I was home the day it was supposed to be delivered. I even received a package that day from FedEx but no phone. The next, nothing so I called. Whoever answered the phone had no care in the world. All they kept telling me was that they gave it to FedEx and now it was between me and FedEx. My question is, how in the heck is it my responsibility to track down my package that you shipped. That package does not become my responsibility until I sign for it. Your employee had no care in the world, would only give me the tracking number and let me know it wasn't his responsibility. If I could give your company a lower rating I would. Retrain your customer service staff.

I originally called to start claim process. I had assumed it had been completed but was told I had to speak with Apple Care. I was transferred but was hung up on when the call was answered. I called the number back, provided all info, explanation and was hung up on/disconnected again. Waited for call back. Never received one. Called again. Nobody could figure out why I had to speak with them in regards to the claim. I was transferred several times without an answer. Then was directed back to Assurant. Had to go through the whole claims process again. Because of all the run-around I didn’t get my replacement phone until that Monday. The Fedex driver, while being watched in our outside cameras, walked close to the door and threw/tossed the package to the doorstep.

I filled my claim and it took three days until I was contacted to be told that my claim wouldn't be processed without more info. Finally I get the info to Assurant and then receive an S9+ to replace my S8+. As all my accessories are for an S8+ I expected I would receive compensation for replacing them however I was refused and told to contact T Mobile. I then set up my S9+ and find out It is defective. I return the S9+ and then receive a replacement S8+. I had contacted customer service and was told I would receive a call back from a manager and am still waiting 4 days later. Wasted the money on the S9+ accessories now. Honestly the most painful and annoying experience.

Good results. No problem. Brilliant. I'm very satisfied with the service. But totally unsatisfied with the 100 deductable, T-mobile charged me even though I had insurance. T-mobile was not upfront and clarify that there would be a deductible when I took the insurance.

Filing my claim was easy. The process of my claim was fast and within a week I had my replacement device. Though it was difficult to provide proof of purchase because it was a ohie bought online I was able to obtain the information needed.

My daughter lost her phone on the Superman ride at Six Flags. They were unable to recover it. When I called the Assurant team was friendly, efficient and professional. Our claim was handled quickly and my daughter was very happy to be reunited with her phone!

I accidentally broke my phone beyond repair and had to file a claim. Reps were very helpful and the process was extremely easy! Thanks so much for expediting this and having a new phone to me within a few days.

24-hour guarantee.... not. Don’t believe it. Took 3 days for my replacement. Called customer service but seemed like the representative irritated that I called to inquire where my device was. No solution and acted like just didn’t care whatsoever.

I was told that I was supposed to get an upgrade thru you guys. I talk to several of your customers care agents and they said It was possible but after trying several times in the store and thru the phone I ended up getting the same phone because after a week of trying to get a phone I recieved a call from you guys saying that the only phone I could get was the same one I had.

My phone was stolen at a festival. The claims process was so quick and easy. I had a new replacement phone the next day. I highly recommend them to everyone. Don’t own a phone without having this plan.

Took 2 weeks to get a new phone. Replacement phone was back ordered and customer service from management was poor. This was my first time replacing a phone through Assurant with US Cellular and am very disappointed that US Cellular is using this company.

I am homeless and my phone is my lifeline so when my broken phone was stolen before I could send it back I was mad and then I thought to myself relax. I'll just have the insurance change the reason for the phone being replaced to stolen instead of damaged. But they contacted me back and said they can't change it once it's been approved and my phone will be suspended. Well I'm homeless and I need my phone and it's paid for 2 months already and I've already purchased the 1st phone out of pocket and I've paid the deductible for the replacement phone. It's bad enough that it was stolen but then my replacement phone gets taken as well so now I have no phone and insurance for the replacement phone I want to use but I'm afraid I won't be able to use it because I couldn't send back the other old phone.

I order replacement device and it came and worked. Came on. But as soon as I downloaded my information it kept rebooting so I had contact Tmobile and file another claim through them and pay an additional 5 dollars on top of the hundred I paid Assurant.

When we called the rep was very good in following our request to replace the phone and send it to my daughter at college. From that point the service went downhill. There was a certification form to be filled out. It was emailed to me and instructions were to upload it. No upload function on the website. The form was online and I had to certify there, one day lost. Then I was notified to turn off the find my phone app. Another two days lost which could have been avoided if told the first day to turn it off. Then the phone was sent to my old home address and not to my daughter at school who was now without a working phone for 5 days. To straighten that out took another 2 days.

Amazing customer service. The agent that helped me was very nice and helpful. I really appreciate appreciate the help. It was very easy I only needed to give my information and got my replacement quickly.

Had a very pleasant experience replacing my lost phone SE. Customer service was great and dealt with issues submitting the claim. The process is simple and easy. The package was received promptly within 36 hours, undamaged, and in mint condition. Thank you!

I received extremely prompt and courteous assistance in replacing a damaged cell phone. The Assurant Co. was very helpful in getting the phone and converting the old unit to the new one. I could not be more pleased.

I LOST MY PHONE AND ASSURANT TAKE CARE OF IT RIGHT AWAY so thank you for your quickly respond so thank you again. I hope never lost my phone again and if I will at least now I know you guys back of my shoulder.

Aspirant customer service was appalling. The service initially sent a replacement phone and then stopped shipment the day it was supposed to arrive and never notified us. When we contacted them to inquire why they claimed that T-MOBILE denied the claim. We contacted T-Mobile and they told us that they never denied the claim. T-Mobile customer service representative - Joseph rep. #** called Assurant with me on the line and even when he explained that T-Mobile did not deny the claim, the Assurant representative said we had to write a formal letter to Assurant to protest the action. The T-Mobile rep. Told her that the issue should be resolved by her and that mailing a letter to Assurant would not resolve the mistake for weeks.

I had to repeatedly file my claim online and over the telephone. Every time I filed it online and save it the website stated I'd be able to continue anytime. This was absolutely false because when I called I had to totally restart my claim from the beginning. And I was charged $99. This $99 was way too much for the deductible for this phone. Monthly the phone cost almost $30. And the claim was filed because the screen cracked due to a manufacturers problem or just a defects from handling somewhere. I believe I was not responsible for the crack that was caused. And Assurant should have granted my claim free of deductible.

Customer Service Experience Was Horrible. Didn’t get the phone in a timely fashion. Took my money. Didn’t get the phone until a full 8 days after the claim was put in. Horrible experience. They take the money monthly no problem but when you lose the device it takes forever.

It was a good, they were helpful and I got my phone in quick. Everything was a good experience, phone that came in was like new and the fee was not bad at all. Will love to work with them again. Hopefully I don't mess up this phone.

The customer service representative that handled my claim was very helpful. From the point of my complaint until the time I received my phone was a swift 3 days. The return process went off without a hitch.

Disappointed to the fact that I got charge $175.00 for my phone replacement while my spouse phone replacement cost was $99.00. I understand that I filed a first claim last Feb this year, during that time I didn't have money to pay for the replacement. Then unfortunately I accidentally dropped my phone the second time, that is when I filed a claim the second time. The agent I spoke to went back to my first claim instead of the second. To me it is unfair for Assurant to charge me $75.00 more.

IPHONE 10 XR REPLACEMENT. Thank you for all of your help. Staff was very kind and understanding. I always had someone pick up right away. Shipment was quick. Easy to reship. Thank you so much. I enjoyed using ASSURANT.

Personnel were efficient, knowledgeable & professional. The claims process was quick & no fuss. The replacement device arrived expeditiously. Great service! I've been telling everyone. My agent was super! He was patient & informative. Very pleasant disposition.

When will I see my deductible back in my account? I have not received back my deductible back yet. The order number is actually my claim number. Everything else was perfect just the fact that I haven't seen my deductible back yet.

I was initially told that I could not replace my device and treated poorly and ended the call misinformed. However, the second time that I called, I received a different representative and ended the call very satisfied. If I hadn’t had the unpleasant experience with the first rep, I would have given Assurant 5 stars.

I had been having problems with my LG phone for about 3 or 4 months and it seemed to be getting worse. I took it into T-Mobile where I purchased it not quite 3 years ago. I saw 3 different customer reps on 3 different occasions. The third time the rep. told me there was something definitely wrong with my phone and said that since I purchased the insurance, when I bought it that I should be covered. He gave me the number to Assurant and I called the very next day. They surprised me by being so courteous and concern about my issue. They didn't try to double talk or patronize me.

I had a purple phone and they delivered a black phone. I am very dissatisfied that I got a black phone. I called and talked to customer service and asked why and they told me I only get what is in stock. I said I had a purple phone. He said if I return my black one it cancels my claim. I pay good money for a phone and I can't get the same one plus I had to pay 99.00 just for the new one that is not purple!!

I did described the issue that I have problem with my handset. Problem was solved with the replacement of the phone. Experience was fast and easy, very experience support and fast resolved the issue. Also fast shipping.

I have been with T-Mobile for approximately 15 years and in the past I have had very bad experience with Assurant Customer Service but the last 2 or 3 times I have had wonderful experience. I had spoken to Alex (customer service rep.) and David, the supervisor. They were both very professional and were extremely polite and kind. They knew what they were doing and it was a breath of fresh air to speak to such wonderful and great professionals. In my humble opinion, they should both get some kind of monetary incentives or promotions. A pat on the shoulder is great but after all we all work for $$$ and Assurant should recognize them for their professionalism.

Great customer service and the gentleman that helped me was very attentive. The service was really fast and efficient. Most likely to recommend family and friends of joining T-Mobile and the Assurant insurance program worth it.

I got a replacement but received a Blue phone but my original was black. I believe my 100% satisfaction was compromised because you wanted to replace with a refurbished and not give me a new black phone. I just bought the phone in August. I believe I deserved better.

I got my replacement as promised the following day. My only concern was it's probably a refurbished unit so not particularly happy about it. The agent was okay. I called after work, so thrilled I got phone following day.

Submitted claim due to my phone being cracked because it was between my car seat and central console. Phone screen was had prominent cracks across the face of my phone. Was skeptic of using my insurance due to the recent negative reviews on Consumer Affairs and almost made my mind to upgrade my phone. Process went smooth with claim approval and received my phone the next day. No current issues with replacement phone. Definitely endorse Assurant Phone Insurance for future needs!

Thank you for anything, it so nice service the person who bring me the service, he explain anything, response questions and really fast. I am so Happy with it, my pack arrival nex day in my door. Exceptional anything. Thank you.

Was told that my deductible was 99$ but Assurant charged me 249 saying because I would receive a brand new device and because I didn’t have my device to turn in but I received a refurbished device as they had put different color cables and ear phones in the box and a refurbished label was on it! Then they also took 5 days to investigate and author the replacement after I was told 2 days then told 3 days and I called the next Monday still was awaiting auth. It finally was authorized the following Tuesday or Wednesday which I told them all the same thing. Not only was I told all different things but I had my time wasted, by them having me call back at 24 hours and 48 hours then on the following Monday!! I would not recommend them to anyone!!!!

The help I got inside the store was great. The automated system was easy and convenient. Within 10 minutes my order was placed, and phone was received the next day. I received a stamped envelope to ship back the damaged phone and the whole process was quick, simple, and convenient. I would recommend this insurance for all of T-mobile customers.

My son lost his phone while I was out of town. I thought he said he broke the phone so when I called to file a claim I reported it as being broke. I paid deductible and received a new phone. I then called to report phone was lost not broken. I was asked to send new phone back in and file a new claim all the while I still have to wait for a new phone. Process seems ridiculous considering the end result will be the same.

I recently placed a claim to replace my son's phone. Previously I had placed red a claim for my husband's phone. Both were glass break damage. Assurant replaced both phones quickly and with a very simple claim process over the phone.

I called Assurant. The customer service representative was professional. They asked for detail information about how the phone got broken. The claim was filed and they sent the new phone to me overnight. It was a great service. I am glad to have purchased the insurance for my phone.

It was an excellent experience, very quick and accurate according to the replacement being process, unbelievably customer service, friendly and very helpful. I would recommend the company to all people I know. Good job.

They sent me a new phone. They asked me $ 100.00. The new phone arrived in two days with a box to send the damaged phone. Everything went very fast. I just went to the mail and through the mailbox. Two days later they thanked me for everything. I really appreciate that insurance. They are amazing!!

Replacement of damaged phone. Excellent service from everyone from the time I contacted Assurant till I shipped the damaged phone back. On the phone, one agent was patient with my questions and promised to send instructions by email which she did! I received communication all along the way! Thanks so much.