Assurant Phone Insurance Reviews

I first visited a T-Mobile store. They determined that my phone plan covered the loss and gave me a card to contact Assurant. I had problems with the phone number but the online process was great. I was very pleased with the speed of replacement.

Great experience, very fast, next day delivery. The device is new, exactly the same as before. The customer service was very attentive, polite and helpful. I was away from home and worried to be without my phone. However it was ok. I Would recommend.

Everything went well. Just wanted to get my phone the next day like I was told but I didn’t. My phone came switching everything over to the new phone was fine also. The representative was nice that I spoke to. I was glad my deductible was much because a repair place wanted more than T-Mobile.

Was very easy to turn in the claim. No problem at all. Received replacement phone quickly. Was glad I checked it out since I was misinformed if I could file a claim or not by US Cellular. The person I talked with was very patient and answered all questions.

Assurant helped me out in a major way. My Apple Care had expired this past June and my daughter had pretty much drowned my phone in mop water but Assurant was there to save the day. I didn’t have any money for a new phone and they took very good care of me. Thank you Assurant. I will be back!

The entire device replacement experience with Assurant went well. They were prompt, the initial entering of the information was easy. The only difficult part was when they requested additional documents to be uploaded into their portal, was a little difficult to figure out but once you get passed that the entire process was great.

The ease of returning my old phone and getting my new one was super simple. The website was very easy to navigate. It came in quickly. Sending the old phone back was easy as everything was included when they sent the new one. I literally had to drop it off at the local CVS.

Made claim, Sunday 3 November 2019, sent what was needed on Monday 4 November, said it would there in 24 hrs, called numerous times over the next three days, same rubbish, once you have a tracking number, you will know. On the Thursday I had enough, after more rubbish from some lady, so asked for the supervisor, who was a real gent, apologised for the delay, saying they had no phone in the warehouse for me, so upgraded me to another phone, which was nice, only for it to turn up with no charger, or cord, seeing this phone has a type C cord and my other just the normal android cord, so I had to go out and purchase one, which I think is a little wrong. So all in all not the best experience, but I'll live and as the subject says, thanks to the supervisor, whose name I have forgot...

I went thru all this and at the end the issue happen after 2 year the phone crack a little and I paid for full and then with deductible it came up a price for a newer phone and not a refurbished or older phone which cost was “only” 150$. Hope someone agrees with me. I’m not complain about the service, was outstanding but the deal is not so good. I will cancel my insurance anyway. I will pay for the full price if I have too. Thanks.

The process to replace my cell phone was very short and timely. I customer service I received from Cristy in store was informative and appreciated. Everything was done in a short period of time without a lot of miscommunication. I appreciated the process being short and not time consuming.

Only issue filling claim was sending copy of my ID. Had to call for help twice (once via phone, once via online helpline). My caseworker was finally able to get it sent. Phone arrived on day promised.

Always professional and helpful. Damaged my phone twice and received my new refurbished phone within a couple of days. Fast and diligent. Assurant phone insurance is the best out there. Never disappoints.

I appreciate the professional employees that helped me, online it was difficult to complete deductible payment so it was repeated 3 times and failed, finally spoke with a representative and completed payment, also they had wrong address and last name which was frustrating.

Agents were efficient and courteous. They showed professionalism throughout the process. I was highly pleased with their knowledge and communication skills. The phone was delivered in a timely manner. Great job.

Thank you for honoring your policy. The professional way that customer service handle my claim was amazing. The (24) delivery of the replacement is something that I will share with others. Thank You.

My claim took almost a week to get processed and a new device sent. It took 4 separate phone calls and each person told me something different as well as emails telling me my claim was denied. Super frustrating. And we also received a refurbished device even though the claim was against a device that wasn't even 30 days old.

I have never received my replacement phone within 24 hours, something ALWAYS comes but this time I waited EIGHT days for my phone, it was INFURIATING to say the least and on top of that I received the wrong color phone.

I usually don't do feedback surveys but I received an email stating "Thanks for choosing Assurant"... I didn't choose this company, I am a T-mobile and I had no choice, no just that but Assurant gave me 2 options... 1- I take what they where giving me or 2- I just don't do business with them and go through T-Mobile, mind you I pay 24.99 at month to this company just to be treated they where doing me a favor. VERY dissatisfied. Thank you and good luck if Assurant handles every customer interaction like mine, this company won't last long.

I like the service. Very good service and they do it very fast. Complete the process and easy to complete this process. I recommend to the owner on this insurance is the best in the world. Thanks for your help and cooperation.

I've had to call several times about the same issue. A couple of times the representative was rude. Another time, the representative didn't have a clue on how to do their job, I had to be the one to walk them through. And the refund process is horrible as well! I've called three times about it. And the last representative was the only one that said it would be a check. This company is sorry and needs to electronically refund people's money! I am very disappointed with this company! I pray I never have to call again.

I don't have the order#. The first time I called the analyst was not very helpful. He transferred me and I was on hold for 30 minutes and had to call back. The second time I was taken care of and my phone arrived quickly. Thank you.

I have been paying my insurance for 2 yrs and when I finally need a new phone they gave not 1 but twice a salvaged phone. In my point of view the insurance is just should only provide with new things because we still pay for insurance and over time I am pretty sure it could accumulate to pretty good money for them to give us a new phone. I am not satisfied with what I got and I will be letting T-mobile know to maybe in the future get a better insurance than this one. And for the stars I cannot give this insurance any stars but I am going to give them 1. Hopefully things change.

Everything was easy peasy and getting my replacement was zero hassle. I had never needed to make a claim before and assumed there'd be hidden fees and snafus... but no! $99 (for my claim) and smooth sailing all the way. Thank you!

They randomly marked my claim for further inspection, would not tell me any reason why, called back multiple times to try to figure things and always had to go through putting info in through the automated system only to be asked all the same info again only to be told half answers. Then when they finally approved the claim nobody called or emailed me to say it was ready. Went back to the store on the 8th day from my claim and had to call and go through the automated system and the staff to finish everything. The staff at the Metro store were all confused as to why I was having so much trouble to take care of a simple overnight claim. They kept asking me questions which neither of us could explain. Nor could Assurant staff and management. I am highly pissed off and will never use their fraudulent service again. Amanda

I was lost without my phone but once I began the process with you then it was better and fast and friendly too. Ty for saving me money and time. Anywhere else this would have destroyed my livelihood. Here it cost me less than a week and small deductible and the phone itself is awesome.

Operators on the phone was pleasant. Employee in the store @ Pearlridge Mall Hawaii was so AWESOME! He assisted me with my claim & made it a whole lot easier. My replacement phone came in right away. Would have been nice if a charging cord came with it being I paid $99 for it. Also I received an e-mail saying that I made 2 claims which on the first claim I just ended up upgrading from my V20 to the G7thinQ & the 2nd one was this one. So, I don't understand how the first claim is counted. I would like to ask if The G7thinQ that I received is a refurbished phone because this phone has some issues. The screen freezes up often or it blacks out. The home screen I have to turn the screen off & on.

This was probably the simplest claim I have ever filed for anything. Returning my damaged phone was easy as well. I love getting the delivery updates and confirmation that my damaged phone arrived back to Assurant. Thank you for keeping it simple!

Quick to respond and send me a reconditioned replacement phone within two days of filing my claim with Assurant. Phone had a cracked screen that occurred when it fell out of my coat pocket when getting into my truck.

I had a good experience with customer service; they were friendly and professional. I did not have any problems explaining to them what happened to the phone and they were helpful in explaining to me what needed to be done next with the phone.

Ok I have been without a phone for over a week. Between T-Mobile and ASSURANT. Spent 2hrs and 32 minutes and 10 different people last Friday evening. Took them that long to decide that the phone was under warranty and not an insurance problem. On Tuesday I went to the T-Mobile store to pick up my phone. Well between Friday night and Tuesday- the screen cracked. so, the T-Mobile store would not give me the phone because it was now an insurance claim with ASSurant. Ok- they were to send me a phone overnight... they didn't- it came ground. OK so now I have another phone send to me from the insurance company- I go to the T-Mobile store Friday morning to get some help in completing moving everything over. Well guess what. The phone they just send me is broken!!!! God bless the guy Kendan who was helping me- he really was doing his best trying to help.

Had the order stolen off my porch while I was at I called on 11/5 and told I had to wait 10 to 14 business days while UPS does investigation which I don't get. I'm now going close to 3 weeks with no phone since I had to wait till my VA disability pay to process my claim and now not sure what is going on. Last agent said that it depends on what UPS says which makes it seems like because the phone was stolen off my porch since y'all did not require signature I'm now with no phone after paying for it and insurance. I'm missing all kinds of important calls and if something happens to my son I wouldn't even know. Why are y'all not able to see that I never used the phone and blocklist the device and send me a diff phone.

Several phone calls I've made since receiving my phone, was met with the person complaining the reception was unclear. I chalked out up to being a bad connection. It became apparent to me it wasn't cause it's happening with people I call regularly having none before.

I was a bit uncertain on how to ensure the Galaxy was backed up. Once I actually started the process though it was pretty straightforward. Maybe include a set of instructions for backing up and resetting an S9+.

The representative was very patient and helpful in explaining how the process works. The phone arrived on the date the representative stated. They explained what the cost was and explained about sending the current phone back.

The new product was received in the old product was returned with ease. Customer service was helpful friendly and knowledgeable. It was a flawless experience. I would definitely recommend this service to a friend.

I never received my package. It's now been through three delivery companies, with four tracking numbers, and nobody seems to know where my package is. This has probably the worst service I have received in a long time.

The phone didnt come on time and was delayed. Also, the phone has lines in the background with different light settings or if I view certain content. The phone gets stuck here and there, especially when typing. I cant back out unless I turn the phone completely off. Not sure if these problems will get worse over time. Disappointed. I know it's refurbished.

My experience with Assurant was very good. They are very professional, always answer the phones. They process my claim fast and I received a quick response, I got my phone overnight, highly recommended.

I was able to get a new phone within 24 hrs. Great service. The phone was a refurbished I seen, but in good condition. The process was easy and fast. They gave me a week to transfer all my stuff to the new phone, which helped tremendously since my schedule is hectic.

Making a claim on my damaged phone was so easy to do. It was done quickly and my new phone arrived the next day. I thought they were only going to replace my broken screen, but they sent me a new phone instead.

I am very satisfied with my experience as a first time Assurant customer. Although my device was delivered later than expected, I am happy it was not harmed and the transfer was a breeze. Thank you Assurant!

This was the worst insurance company I have ever worked with. I will never refer my friends to T-Mobile because of them! The customer service and communication is completely ridiculous! I have never had to wait so long for a device thru any other insurance company. This company doesn’t even communicate within reasonable time frames nor do they follow up as promised!

They were surprisingly fast and quality was superb. I would definitely recommend for everyone to have this service. I thought I would be without my phone for weeks and I got a brand new phone over a weekend.

I had a good experience with all the customer service reps when I called. I think that the only feedback I would give, would be a quicker turn around, even if that means an extra charge. I filed my claim on Friday at 2pm and I didn’t receive my phone until Tuesday night, even though the rep told me I would receive it on the next business day, which to me meant Monday.

I needed a replacement phone ASAP, literally a day before out of country travel. My initial claims agent was sweet, super polite and helpful. I was accidentally directed-system glitch, not staff error-to a random customer service agent. He was also sweet, super polite and helpful. I could not have asked for a better experience. I received my replacement phone the next day, as promised. Mailing back the phone USPS when I returned was easy as finding a mailbox. Great job all around???

Great service in providing an exchange for my accidental damaged phone. Was able to get it all done quickly as well as received my new phone in the mail in 2 days. I am very impressed with how Assurant has made their services better and quicker.

They lied about the phone they would be sending. You pay insurance only to pay 175 to get a new phone that you are paying 10 per month to have insure. Better off getting the repair guy to fix it and its cheaper.

All customer service representatives who assisted with replacing my cracked screen, were excellent. They informed me that my replacement phone would come in one day and as promised, it did come. I was and very pleased with the outcome.

When filing the insurance claim, I expected to get new phones. The phone I received had some scratches from the back to the front of the phone, even some scratches on the camera! Also I filed two separate claims for the screen protectors and I only received one screen protector. I am now leaving for vacation and I can't even protect my screen nor take clear pictures. I am highly dissatisfied.

Had my phone stolen and returned and damaged. Was able to get a new one with no problem with quick turn around. Service people were very helpful and glad I had insurance. Otherwise I'd be paying a lot more.

My profession is extremely dangerous for my phone and thus claim process with Assurant is always, easy, quick, no drama and the price is right. My phone was delivered really fast (within 1 day) and came right before I had to leave. Thank you for great service!

Great Customer Service, this was the first time I have used my insurance for a phone and in the long run, the deductible was cheaper than buying a whole new phone, thank you Assurant. Job Well Done. Damian

I put in a claim for my mom's Galaxy J3 Star on October 23rd. I called two days later for I hadn't received the phone and was told the claim is under review. No one would tell me what the review was regarding (I spoke to over 7 people). I pay phone bill and insurance every month on time. There's no reason my senior citizen mother should have to wait 8 days for a phone she paid for. I was told I could not speak to the corporate office but you guys to my money every month for this insurance. I'm very disappointed.

My experience was absolutely horrible. I was carjacked at gunpoint in front of my house; my car, purse, phone, debit, and credit cards were all stolen. Because Assurant would not put the deductible charge on my T-mobile account or bill me, since I had no credit or debit cards to put the $249 on, I could not get a replacement until I did. After being held at gunpoint, I felt like I was being victimized all over again.

I received my replacement phone in a timely manner after claim was submitted. I would recommend anybody buy a new devices to get phone insurance for replacement devices. Well worth the monthly fees to have the insurance recover lost stolen or damaged equipment.

The agent was very knowledgeable and helpful. The process was fast and simple, I received my new phone the next day along with instructions how to transfer my info. Only problem the sim card attached to the new phone was not functioning. The local Comcast agent attached a new sim and all worked great.

My experience was very smooth. Starting with Angel, at your North Charleston store, who provided me with the information I needed to initiate my claim and ending with Jimmy, also from the North Charleston store, who assisted me with getting my new phone connected and set up. Great staff! Thanks so much!

New iPhone. It went well. It was pretty quick and easy. They answered all of my questions and they were very helpful. I was upset but they calmed me down and let me know that they would handle it. My overall experience was great! Thanks.

Broken screen. Was very pleased with service and speed, my phone was replaced next day. The only problem was the USCellular store in Altus OK had problems with phone, replaced SIM card and finally got things working. They were also very nice at the store and worked to get us going. Was a great experience. Thanks.

Everything was quick, fast and efficient!! Awesome service. The customer service was amazing and the price was just right. Having insurance is a blessing because we all can’t afford things during a certain situations. Thanks so much for wonderful service

Still trying to get old data to. Worked on it from 6pm to 6am. Spoke LG (BY FAR THE MOST USELESS), spoke with Google. Googled the problem. You tuned the problem. Google woman may have now fixed but could take up to several days to fin.

Assurant was very easy to work with and new phone was delivered as promised along with easy shipping for the damaged phone. I would highly recommend Assurant insurance for any device. Accidents happen!

I placed a claim after my screen was broken on my old phone. Everything went very well, except it took 8 days for me to receive my replacement. I was okay as the old phone still worked; it would have been a bad situation if it hadn't. Transfer of my old data was the easiest I've ever had.

The entire process was quick hassle free and easy. I received my phone very quickly and sent it back very quickly. The process was completed shortly thereafter. I love my new phone and I'm very glad I opted to purchase insurance.

Phone was promptly replaced! Thank you for the service. We are pleased with the replacement and service! I would recommend this service to anyone! Cost of replacement has gone up a bit, but still prompt!

One of our phones was dropped and the screen cracked. We got the new phone overnight and it went extremely smooth! When I called customer service they were very knowledgeable and friendly. One is the easiest transactions I have ever had. Thank you!!

Called and talked to agent to file claim, who was very helpful, due to issue with online filling. Explained issue and she helped straight away. Got claimed file with ease. Paid small deductible and got replacement within a couple of days. No hassle or fuss.

My phone was lost so I went into a T-Mobile store and they guided me through the process of filing a claim for a replacement device. The process went very smooth and quickly. The Assurant rep on the phone was very friendly and informative as well. I had my new device in one day. I was very pleased and happy.

Went as planned. Fast service. Honored commitment. Professional and easy to use. Phone screen was cracked. Replaced sight unseen. Thank you for your help! Great job. TY. Larry. P.S. Happy Customer!

Fast acting and no hassles. Contacted Assurant and had new phone by noon next day I had my replacement. Thank you for all your assistance. I would definitely recommend Assurant. Thank you, again for all your help.

Assurant was very good. They replaced my phone by the next day and gave me a postage paid box to return the old one so it was super easy. I didn't ask for insurance but glad the cashier who rang my new phone purchase made the mistake because the phone got caught in my sheets and I washed it the day after I bought it. Paying another 50 sure beats paying another 250.

They responded very quickly and told us what we needed to do, we were very happy with the service and happy we had insurance we had to wait for 48 hrs to here if the insurance approved the order then We received email letting us know we will receive a recondition phone in 2 days????

Representative was super professional and patient. Rep also went out his way to make sure I received my new device to my employment address. He was super awesome. And I would recommend him to anyone.

I appreciate the friendly service and prompt delivery of our phone replacement. Received replacement phone the very next day after paying the deductible. Appreciated also being able to track the package. Thank you!

I lose my iPhone 11 and I clam no ** for new phone. Old is black. They send me green color. Actually I hat that color so I really don’t like that. And other thing for new phone battery is not good. I have to keep in charging. They work like 3-4 hrs when it’s full charge so it’s garbage phone. So really I disappointed for this service.

Am still waiting for my phone. After more than 15 days. 3 replacement phone in bad conditions. It's crazy and here I am waiting till they scan the phones at the warehouse to be able to have another device send. Am hoping to receive a good phone for all the inconvenience. That's the first time that this happened to me and I've been paying insurance for more than 2 years.

When calling to process our claim the customer representative really screwed up and didn't want to account for their actions. I'm also upset because this is the second claim I've had in 12 months and you guys have decided to drop me from the insurance. I don't understand why we would have insurance if you were just going to drop us.

Delivered on time. No problems. Handled professionally. Would and do recommend friends and family. The response to my claim was well done. It pays to have insurance with a reputable company that's there when you need them, as I was. I appreciate the whole process.

My experience was super, my agent was professional, kind, and helped get my replacement on its way, only thing I didnt like was told it would be overnight shipping but I didnt receive it until the following Monday.

The service I experienced with T-Mobile was outstanding. They explained everything in detail to me and new phone was shipped very fast. I was very pleased with the service. I would recommend T-Mobile to anyone. The professionalism is amazing.

It was easy and quick to do my claim. I received my new phone on next day. Excellent service, the person was very helpful and friendly. The return for the previous phone was easy to send it. Thank you.

Very frustrating. I filed a claim on Oct 31st and went back and forth for 2 WEEKS!!!! I am going to change my cell phone carrier just so I NEVER have to deal with Assurant again. I filed a claim and tried to cancel the claim that I filed no more than 2-3 hours later and it just couldn't be done. Assurant claimed the phone had been shipped and told me to contact UPS. However, when I contacted UPS they had no record of the phone being shipped. All Assurant needed to do was call UPS and have them redirect the shipment if it in fact did ship like they claimed. After going through countless of phones calls to Assurant I call one last time to ensure they received the phone they shipped to me and the customer service rep tells me they have no record of me even filing a CLAIM!!! Are you serious??? Anytime I needed something done I had to speak to a supervisor. Terrible experience and I hope to GOD I NEVER need to go through them EVER!

Got a damage good phone occurred in a freak accident. Assurant helped me navigating smoothly into the replacement process. No hoop to jump. Very straight forward. Definitely will recommend them to my family and friends.

The claim filing process was extremely easy and the service representative was very thorough, polite and professional. Being without a mobile device is a huge inconvenience these days so the next day delivery is a greatly appreciated bonus! Thanks.

Great customer service. Transactions went through without a hitch. Received product on time and as was promised it made exchanging a phone very easy. They ship a package for you so all you have to do is put in your damaged device and mail it. That's it.

My main screen on my Samsung G8 cracked. I always carry phone insurance so when I brought the handset up to my local T-Mobile retailer, they quickly set me up to make the claim and get a replacement phone. Process is quick, easy and efficient. I am very satisfied with the process.

I filed a claim on my phone through Assurant and was treated horribly! No help at all. They expected me to be without a phone for days while they waited for me to return my device and then see if I qualified for replacement. They sent me a defective replacement. I have paid a 50.00 co pay and 7.00 a month every month for years! And I got nothing from them. If it wasn't for Metro PCS store and the nice people there I would have left metro for sprint. Metro replaced my phone at no charge as a courtesy for a long time customer. Horrible customer service and the person on the phone for Assurant was very rude.

I called Assurant to replace my Phone after accidentally cracking my phone screen and the whole process was very easy and done very timely. Very happy with the Service they have provided. I have read reviews online and found few where they were unpleasant and dissatisfied, but when I went through my process, everything was very smooth and very helpful. Will recommend Assurant to my friends and family.

One call, got my phone replacement immediately, transferred everything and shipped the damaged phone back, perfect. Did have to go to Metro PCS for some help in transferring info but that was not a problem.

Thank you for replacing it. I received brand new phone most importantly fast. Thank you for being loyal provider the last 13 years. I don't want to forget for those professional customer service representatives.

My phone was broken when I call the only charge me $ 99 to replace it and receive it in next day .awesome Job and excellent service. Thank you. B.

Terrible. Employees taking calls were polite but limited in really being able to address or resolve issues in a timely manner. I find it difficult to understand how, in today's 24/365 world Assurant survives in a five day week and limited workday in processing claims. From once I made my claim it took two weeks to get a replacement phone.

When I spoke with the Assurant agent, I told her that my phone had been checked out by multiple T-Mobile specialists. I told her that it was no longer charging. Without seeing the device or listening to my situation, she immediately decided that I had somehow damaged the charger port. The four T-Mobile specialists who had checked the phone out before I returned it said that they saw no damages caused by my actions, including no water or port damage. Just prior to sending the phone back to you, I went to the Apple Store at the Maine Mall. They agreed with that assessment and found the phone not only not taking a charge but unable to be turned on. No damage had been done by me and I should expect a claim to be fulfilled without a $99 charge!!! I would like a refund of my substantial overpayment. Assurant.

Well going through the process she made everything easy simple and fast. Even wished me a happy birthday and my phone came in the next day. You guys really helped me out. Thank you and the phone works great like new.

Took an entire week to have the claim approved and to receive a replacement device. For the amount of money you pay for the insurance and the deductible it's ridiculous to have to wait an entire week.

My dog had cracked my screen (S10+) with her nail while it was sitting in a cup holder of my vehicle. I had expected to pay at least $150 for a replacement, and had considered repairing myself. I was surprised to find out my deductible was only $99. Replacement phone arrived next day!

The whole process was so fast and easy. I wasn't expecting the phone to arrive so quick. They didn't ask to many questions, the guy that helps me through the whole process was so nice. Is my second time using the insurance and the process is getting faster and faster. Thank you

Took my deductible and premiums. Shipped a device and called it back before it was delivered. When I called to find out what was going they refused to tell why I wouldn’t get a device and if I wanted to know I had to write in letter to their corporate office!!! Wow. Still haven’t received a refund on my deductible weeks later. Complete SCAM. What are they doing with the money???

I paid 50.00 for a replacement and received it in the mail and then my phone and wallet was found by a trash compactor across the street. So I sold the replacement phone for the fifty dollars I spent on replacement and my phone that was found was blocked. So now I am without a phone. Thank you very much. I'm a disabled widow living on 700 a month to pay my rent and bills and I saved for three months to buy the phone and now it's useless. Now when I made the claim at the beginning of phone call it clearly says non-refundable 50 dollar deductible. So I didn't send it back.

I dropped my phone and cracked the screen. I called and a new phone was sent to me to replace my damaged phone. The new phone was sent out to me right away with instructions for changing my information from my old phone to my new phone. I also received information on deleting my contacts and all other personal information before returning my damaged phone.

The customer service representative was very helpful and nice. The process of filing the claim went quickly. I was not informed that the replacement would be used, and was told that I had 45 days to return, but the paperwork with the phone said I had only 10 days to return the phone or be charged a huge fee. Very deceiving.

I purchased a new phone on 9/20 and last week I lost my phone and was promised a replacement the next business day since I called before 8:30 pm et... After 5 business days later I received a used refurbished phone that is stiff in keypresses... but yet I am financing a new phone. Very dissatisfied.

The process went smoothly and quickly. A good experience. The people that I talked to were courtesy and very knowledgeable. I made a mistake on the address the device went to but in the end it all worked out ok.

The overall experience of my claim wasn't that good. I never spoke to a single person the entire time. I heard nothing from them till they emailed me telling me I needed to pay my deductible, and the way they worded it was if they sent me a bill and never paid. It took 6 days to accept my claim, and they told me the phone would be delivered overnight. Well I got the phone 4 days later being it was a weekend. And the paperwork told me I had 10 days to return it but the days were shortened by 3 since it didn't arrive like it should have. I still haven't heard a thing from them so I have no idea if they even received my old phone. And I received a "refurbished" phone. Which to me is crap. I spend so much on monthly payments for insurance and then the deductible is way too high to get a used phone.

Everything went good until end. I was put on hold for 1/2 only to be transferred to the wrong department. But then I was transferred to the correct representative. In which I had to repeat my payment information.

My phone was damaged by rain. It was very easy to submit the claim. I do it by internet on Saturday afternoon, I receive a phone call confirming my address and I receive the replacement phone next Tuesday! Great service!

The experience was okay, the only thing I didn't like was the fact that I had to pay a $50 deductible and I have just purchased a phone probably 3 weeks before. I was also given two different ways to to pay deductible before I received a replacement phone which was incorrect.

The process was explained and the phone exchange went as expected. The online claim site is a little cumbersome to get through but that was the only negative. You are not getting a new phone - this is not an upgrade program.

This was a very fast and efficient service and fast delivery time as well of my new device. Thank you so much. I will definitely recommend to a friend or friends to sign up for this service via their cell phone provider if it is offered.

Hi, I submitted a claim over a lost iPhone 5. The claim was approved and I was requested to pay $99. To my surprise, I received another iPhone5! This is a discontinued model to start with and it is not worth a penny. If you are going to send a discontinued device, you might as well do it for free. The right way to do it was to send an iPhone 6 at least. I feel that we paid at least 24 months of insurance at $12 per month for nothing. That is $288 that we sent to the trash, on top of the phone value. Again, if you are going to send such an old device as a replacement, then don't charge for it. I wish there was a way to get our money back.

The phone I received has cracks on the screen. When I reported it I was told I didn't report it fast enough but it had only been 3 days and I needed to use it because my old phone completely stopped working.

I was more than pleased with the Assurant representative. She was knowledgeable and patient with me. The order was placed quickly and accurately. However I was not happy with the UPS delivery service that were slow and delivery time was late. I expected my phone on Monday but it arrived 7 p.m. Tuesday night. Unsatisfied.

The representatives asked me to verify my address in which I did. She ended up sending it to the wrong address. I called and spoke to a supervisor and he told me he would review the call and call me back in 20 minutes. He did not and I called back 1 hour later and was told he put my phone on a 3-5 day hold and I was leaving going out of the country that Wednesday and it was a Monday.

I have always had a great experience with Assurant we received the phone very quickly and was in great condition. The only downfall is my husband said the battery life isn’t as good as his previous phone but it’s ok!

Customer service was not helpful at all, kept requesting old information and kept transferring me back to TMobile and losing the rep. (Spent over an hour on the phone) then, when I received the device, it was MALFUNCTIONING. So I had to submit ANOTHER claim. Extremely dissatisfied and will be switching to another carrier soon.

Very timely although I would prefer that they offer overnight because I had to wait two days for the phone. Other than excellent service and very helpful when taking my claim. Thank you for all your assistance.

Great service on phone replacement. Received new phone in good condition, had it set up and it is working great. I highly recommend Assurant to all my friends. I will continue to have the service as one never knows what may happen in the future.

Galaxy S8. Very easy to work with, very professional. I would recommend everyone have insurance on their cell phone. Thank you for your understanding my situation and helping me promptly. Sincerely, Brenda

I submitted a claim for a new device. My payments to Assurant were up to date. I received my phone thru my carrier. And they asked me to prove the phone was mine. Then refused my claim. Finally after numerous call. And having to find an old bill with my device on it they finally sent me a replacement.

They have trouble reading my ID. They refuse to contact me right away when they were having problems with it. I'm very dissatisfied with it. It took way longer to get my claim submitted than it should have.

The phone that was sent to me was defective and I have to get another because I can not hear out of the phone that I received. It is very inconvenient to wait with a defective phone for the right working phone to be sent.

Pros: Fast delivery, easy instructions. Cons: used refurbished phone sent to replace my brand new month old device. Charged me $100 deductible... plus I pay monthly for the insurance... This is unacceptable.

I call Assurant for a phone claim, rapid to set my claim no problems there, 3 days later I received my replacement phone. All the screen was scratched and looking like used. Call assurant, in the phone first time no problem. Send my phone back to assurant. Replacement came, second phone scratches again. No happy after pain 15 dollars a month for phone insurance in 99 dollars for deductible for like a very used phone. Very disappointed.

I returned the phone the day I received the replacement phone. Now I have received a letter from your company saying I didn't return the damaged phone. That is ridiculous! I have returned the product case closed.

Whole process was smooth and painless - no arguments, no hassles, only pertinent questions, concise answers. When information returned did not match our expectation, Assurant was quick to check their records and correct the problem! Replacement phone arrived exactly as promised!

The claim process was very smooth. Great customer service and the phone arrived on time and in good condition. Assurant is a great insurance company and always there for us when we are in need. Thanks.

I had an unusual situation with the insurance claim. The phone was damaged. I paid the fee and I got the replacement phone. I started transferring my data but had to stop. Someone came to my home and STOLE the phone I was to return. The people in customer service would not help me at all. I would be happy to pay another deductible. They want me to pay full price for that phone that's not right.

So I got my replacement phone and it's a Piece OF **. It freezes up on me and doesn't get good phone signal in places that I've gotten signal from my old galaxy9 that I purchased brand new. Thanks for nothing.

Phone help was excellent, the replacement unit arrived next day with no flaws in the replacement unit. Return supplies were included and could not be happier with the entire transaction. Note: ZTE tech support cannot supply a date of purchase to the end user. That took some digging to complete the transaction.

It showed up quickly, but had to be replaced because the tech support had no idea about how the Sim card was to be detached from its holder. Problem was with the incomplete instructions that came with the phone and its ambiguous description in the manual about how to place the Sim card.

Took 3 days to ship my phone in Miami. Ended up leaving before I even got it so had to wait another 3 days for it to be delivered to my house. I get the phone, it's a completely different color, Deep scratches on the back, and a TERRIBLE battery life. My phone was almost brand new and now I have some terribly used phone. They have not returned my calls and also my sim card would not work with the phone, had to go to Tmobile to get another one. And on top of this I PAID 250 WHEN THE PHONE IS ONLY WORTH 250. I should have just bought a new one for 300 online. Worst experience of my life. No need to pay monthly for insurance. I ended up losing money at the end of this. What a headache.

The representative made a mistake on the address after I repeatedly told him there was a unit number and my item couldn’t be delivered. When I called to see if they could help since it was their mess, I was told I had to call the shipping company and tell them to return the item to sender and wait for them to resend the item. It’s been over a week and am still waiting on my phone. This wasn’t at all professional, considering it could’ve been avoided if the representative wrote down the unit number.

My son was away at college when he lost his phone and was extremely stressed, because he had class notes on his phone. It was a pleasant surprise to have received the replacement the next day! We drove to his school and stayed to help him get it set up. Thanks for the prompt service and the great customer service.

This service works pretty good because all you have to do is make a claim on the website. After that they send out a replacement which took about a week to arrive at my house. All I had to do after that was make a trip to the nearest fedex so I don't get charged up to 1500 dollars.

I received a replacement phone Monday. Went out on Wednesday on my way to witness a change of command that my brother was made captain and I couldn’t capture the event due to my phone that Assurant sent me. Then get me another replacement sent to Virginia T-Mobile and couldn’t get it due to the replacement phone not even having a strip in the phone that need to be verified not being in the phone, I highly upset with you all and want y’all to know y’all Suck.

The representative who assisted me was very knowledgeable, very helpful! I was on vacation, and they even offered to ship my replacement device to where I was. My overall experience was quick and easy!

I'm so far good with Assurant, however the $10.00 charge for sending what was my third T-Mobile phone in 8 days I'm not happy to have had to pay out of pocket for such a bad product. Assurant has taken care of their end in a timely manner. ✌

There were problems with Assurant getting my pin number from T- Mobile and problems because phone was a refurbish one and not brand new as I was led to believe by your agent. Now, however, the phone is working pretty good.

I didn't have a problem during the claim process and the device was delivered on time. I didn't even have to talk to a real person. The automated line was easy to go through and it understood my responses.

Very pleased with the way you handled my concern. Very professional and polite. Only issue I had was that it took a while to be able to track transaction (know when the new phone was coming.) Other than that, excellent service!

Replacing damaged product. Was not at all satisfied with the product I was given or with the customer service. Would never recommend to anybody. Was not treated fair even by the supervisor. Quoted one thing but got something else.

I tried to get a replacement Apple iphone 7 plus under my insurance. I got a customer service representative who really helped me a lot and tried her best to provide me with a new phone. Her dealing was excellent and she was very convincing. Within two day I received a new phone and am happy with that. Only thing, I did not get black colored phone.

Great customer service and overall transaction over the Phone. Phone Turnaround time was great. But phone is slow and screen flickers in and out at times. Would recommend this company for phone insurance to anyone.

Very quick and easy. Claim in and accepted - new phone arrived quickly and returning the old phone easy too. Please Teach our government how to work. You people rock! I am recommending you to everyone I talk to.

This was the most frustrating and difficult site I've ever used. Never got a phone or anything for that matter for the hours I put in trying to get a phone from you. I'm a Disabled Veteran and you did me wrong.

Received my son's replacement phone within 48 hours! The process was easy to understand and quick. Glad that my company has switched to Assurant. We appreciate your efficiency and again the speed at which you got the phone to us.

The process itself was highly efficient, but the representative handling my case could use more training. She wasn't the most helpful and wherever we got stuck on a question, she wanted to transfer me back to T-Mobile instead of proving me with option. Other than that, the process was very smooth!

I need a replacement. I called you guys. I got a replacement that didn't even turn on And is been a few days and I still haven't received my replacement... BAD SERVICE. Let's see when that get fix how much longer I have wait.

The process was quick & painless. My phone was fed-ex’d to me the next day, so my down-time was pretty non-existent. The young lady who helped me was awesome and so were the employees at T-Mobile. I highly recommend Assurant.

I returned iPhone that was damage. Thank you for sending new one. I will recommend to a friend in the future. I sent old phone already thru post office and I hope you received that phone. I still did not get a notice that they got it.

I had to get a replacement phone and I know my phone is considered old (iPhone 8 plus oct 2019) so I wasn’t expecting a brand new one but the microphone on mine was messed up. It probably wouldn’t be a big deal to someone who doesn’t take a lot of videos because everything else was great. But I take a lot of videos and the sound was terrible so I had to send my replacement phone back. Having to then go through other hoops for another week just to get yet another phone sucked. Customer service was outstanding though!

It took a month to get my replacement phone and there was minimal communication from Assurant during the process. I continually had to reach out in an attempt to get my claim processed only to be given bits and pieces of information and have the time period of my claim being processed/delivered get extended. No one could answer my questions or give me explanations, and I couldn’t work with the same person. I even got misinformation from employees including “senior supervisors”. Completely dissatisfied with my new product as well, but I don’t want to go through whole process again because it was miserable. I even had issues with returning my phone. I wouldn’t recommend this service to anyone.

Everything went fast and easy. I receive my phone in an unbelievable short space of time. The person attended to me was very kind courteous. I have no problem recommending you to friends and relatives. Thank you.

Had no issues or problems with making the claim. Phones came in on time and everything was included. Loved their customer service. Efficient and friendly and they were easy to talk to. Loved their service.

Everyone was so helpful and pleasant while helping me make my claim as stress free as possible, they where life savers and processed my claim fast. I would recommend this insurance to everyone. Thank you so much. I am very grateful for everything.

Excellent customer service. Quick service and respond. Will definitely use again for any situation I have with my cell phone. Very courteous and respectful. Was able to answer all my questions. Service was delivery was perfect.

On October 16th, I went into an Apple Store to fix my broken screen using Apple Care. Apple ended up replacing the entire device, which gave me a new phone with a new IMEI. T-Mobile immediately updated the IMEI associated with my phone line on their end. Then, on October 19th, my (new) phone was stolen. I filed a claim online with Assurant on the same day, stating that my phone was stolen. On the online application form, the page that asked "which device are you contacting us about?" had only one device, which was ostensibly my new phone. I selected that and continued with the claim.

It was good experience with the 2nd service consultant. The first did all the work however, he has very heavy accent and took much longer than the time needed to process the claim. And at the end he dropped the call. Fortunately the operator pick up and 2nd consultant confirmed the completion.

Tracking feature was excellent. I was able to track it throughout the entire process. I was at home when zu received the notification that the phone had arrived. I promptly went to the door to find the phone there. Great Work, Great Service!

I lost a phone so I filed a claim for a new phone. I got the phone in the mail and was unable to get the phone activated because the phone had another number from another provider linked to that phone. It's been a month since and I still am without the phone. I was told I would get a label to return the phone so I could get another one. I still haven't received that. I have paid my bill for a phone I cant use. It's beyond ridiculous. Not to mention I have called over 10 times and every call I got hung up on. Even went to Metro Store and they got hung up on also. My problem is still not solved. Y'all suck. Worst experience.

I was super impressed with the time in which my claim was handled. They even upgraded me to a Galaxy S9 from a Galaxy S8. I even called in to tell them they made a mistake and they said it was something that they sometimes to to upgrade the device so that was an added bonus for me. It was a very smooth and non stressful claim.

I'm a long term and LOYAL T-mobile customer and I had to go through the claims process on 9/6/19 because of a badly cracked screen. I never buy the protection plans but this time, I'm glad I did. It was so easy! No questions asked, just a brand new phone. I made the deductible payment, received the new phone, downloaded my info and sent the cracked phone back.

My experience wasn't that good. I think they take you through a lot to get a replacement phone that you have insurance on. And that you pay for monthly! I'll just say I pray I never need a replacement again. I talked to SIX people before my problem was resolved.

I am so glad I have this on my phone. It is very helpful. They relieved my stress from the time I lost of my new iPhone 11 Pro Max. The representative who assisted me was very accommodating, answered all my questions and assured me that they will handle my concern promptly. Thank you for all your help.

My experience with Assurant has been wonderful. The person I spoke with (Mathew) was extremely helpful and instantly helped me with what I needed, he actually went out of his way to do for me which he didn't even have to. It's guys like him that make the customer's day. I'd highly recommend Assurant!!!

The customer service representative experience was wonderful. They were very helpful and clear on helping me file my claim. It was really fast filing my claim and they got back to me really fast with confirming my order. They are just great. I highly recommend Assurant!

Had the worst experience and got played so many times. My claim was thrown here and there without any resolution. Nobody knows what they are talking about and keep repeating the same notes the previous rep left. They have no idea what device it’s supposed to be even though the IMEI number was given and still got sent a wrong device twice and kept wasting time. Total unprofessional and still haven’t received my actual device since they have no idea what the device is. Total waste of time. If given choice please go to someone else!!!

I would never recommend their insurance. First off she had me delete my phone from find my iPhone. She did it incorrectly, ended up deleting everything off of my phone. Then they sent me the wrong replacement phone. Then they said send that one back before they would send another one. They said as soon as this one was sent out and they had a tracking number they would send the correct device. I did this then I called back to get the correct phone. Now they’re telling me I have to wait 48 hours for the claim to be approved again. Took over a week to get a phone and everyone you speak to gives you a different story. The only thing they did correctly was take my deductible. They sure were good at that.

The supervisor that became involved in the claim was rude, uncaring, refused to listen & uncourteous. He made it very clear he was the expert and it did not matter what I or the T-Mobile representative had to say - what he said was all that mattered. He actually hung up on us. Much later I called back and was connected to a VERY sweet, very nice, courteous young lady who was able to navigate the process and help take care of the claim.

I recently had my daughter's phone replaced through an insurance claim. We had challenges with the TMobile in store assistance, however my experience with the customer service with TMobile and the Assurant's representatives were very positive and helpful. I actually called in as I was driving, the representative took care of all my needs, worked with me through the experience and delivered a replacement phone.

I still don't have my phone. FedEx lost it and apparently I have to wait 2 weeks for it to be resolved before another is sent. Absolutely unacceptable. My phone is still not functional, and in the meantime I'm going to continue to be charged for a service that hasn't actually completed what I've been paying for for nearly 2 years. Very unlikely I'll ever buy a Samsung product or the associated insurance ever again.

My broken Samsung S5 was replaced with a LG. I told them I want another Samsung and they would only give me an LG that I HATE. I had a Samsung. How can you replace it with an LG. This is wrong. I want my Samsung back. PLEASE TAKE THIS LG BACK AND GIVE ME A SAMSUNG. LIKE I HAD AND FAMILIAR WITH!

I had the most amazing experience and I want to thank everyone involved in getting my husband his phone back after some wicked person stole it. I am slightly upset that it still cost me fifty dollars.

My phone fell and the stream broke, so I called Assurant right away. Their customer service is awesome, they are dedicated to making their customers feel welcome. I really do appreciate Assurant for my new replacement device.

Loved the way my claim was handled. It was immediate and on point. I would recommend them to everyone! The process was effortless, the questions asked to validate were easy and I received my replacement the next day. Thank you Assurant!

I had a very pleasant experience and I received a replacement phone that works great. The representative was extremely polite and helpful in the verification process and with submitting the claim. I would recommend the service to a friend and family member.

My phone came really fast. I did not have to wait that long, I am happy and please with the Assurant company. If I can recommend this insurance company to everybody I will because they're fast. Thanks a lot.

When my wife lost the phone, I tried to report it online but I couldn't do it right so it is not easy since it wouldn't let me to choose the right phone number. So I called and I was supposed to get the phone next day but FedEx didn't deliver it right (not sure where they dropped it). I have camera but didn't see any drop off by my house which I think it is normal to FedEx (I had same experience with them) so my wife didn't get the phone until next Monday (they don't work weekends). So she had no phone for like 5 days and this is the phone she uses for work.

After my phone was stolen I called Assurant. They sent me the wrong phone.. I sent the phone back, they say it's been in their warehouse, but no one has scanned it. It's been there since last week. They can't send the actual phone until they scan the wrong one.. So I've been without a phone for almost 3 weeks. What a joke.

The agents lied to me about my phone. Told me it would be ship and it wasn't. I kept calling back. They kept lien. Spoke to an supervisor. He told me the correct information but I'm very unhappy with this insurance company.

I didn’t get the accessories that comes with the phone. I had to pay upfront for the phone. The customer service was horrible. They don’t even give you enough time to send the phone back. It took a while to get my phone.

Assurant's opaque business practices benefit the company through unfair enrichment. They will keep your returned device and still charge you hundreds of dollars for it. Tmobile does nothing to protect its customers. I have already file a complaint with the Better Business Bureau and am looking into class action lawsuits.

I was charged 79 dollars for a phone we sent in. 2 days prior receiving the new device we've investigated thru our local post office and they usually are good with delivering our stuff. We've sent phones with no problem but all of a sudden I get charged pretty much what the phone is worth. Now this is ridiculous and stressful. I need an answer right away. I want my money back. It's not my fault if the damaged device got lost on the way. That should be Assurant's problem not mine once it's out of my possession.

When I talk to your team of people very respectful, on time with everything, understood my problem with the phones. They took very good care of me, made sure I was satisfied before we hung up off the phone, made sure delivery was on time and everything.

The staff was professional, courteous and prompt. The replacement phone arrived in less than 72 hours! Awesome!!! Yes, I would recommend to friends and family. Keep up the good work. I'm a satisfied customer!!!

Terrible communication. They flagged my order and wouldn't communicate with me about it for a week. I understand their concern, however there is a better way of going about it. It was a new address as I, one of the family members moved across the country. However, you could've made me go into a Tmobile store to verify my identity. Overall, I was very unimpressed and am not sure if I want to continue my insurance with you all.

I was scheduled for service between 1-3 and the tech chose to not show up. They did not call to tell me they would be late. I called to see where they were and then they put me on hold for 25 mins. I should have gotten the Apple insurance instead of this garbage.

I encountered agents that lied and stole my money. T-Mobile and Assurant had different information. Agents hung-up on me daily. Agents were rude and argumentative. Everyone passed the buck. I proved my deductible was $50, but charged $150. Assurant supervisor found that I was correct. I was told that I was getting a full refund and my deductible would be waived. Has not happened yet. I will probably go to arbitration before I get satisfaction.

My claim was in reference to my daughter who is in college. We were told that we could have the device sent to a Tmobile store in the area where she goes to college. After we went through the trouble of contacting the store etc. We were then told no there would have to be direct contact between the store and Assurant. Why wasn't that communicated to me initially? This was very inconvenient when trying to get my daughter her replaced device.

Replacement arrived as promised. I am so grateful I had opted for the insurance program. Fast friendly service without hassles. How refreshing. Definitely a must-have product for any cellphone user.

Thank you for all your quick help and support in providing the services and helping us with our issue. We appreciate it, the immediate response and how quick we were able to receive our phone right away.

Everything was clear understandable and also went well. Claim was fast, Shipment was Fast, and Sign in was Excellent. Phone was replaced as advertised and Insurance policy worked as advertised. I will soon buy a new phone and also use this Assurant company.

Insurance claim for crack in screen. Everything went very smoothly and quickly. Filed claim on a Saturday, received replacement on Tuesday. Mailed back right away and received email confirming that they received it. Great follow up via email.

It's a great insurance company. They were quick and solved my issue easy. Only issue is US does not deal with PR claims. They should make it one, cause PR is part of the US. PR is not international it's domestic. Other than that, quick and great.

Filing the claim was easy. I was pleased with how quickly I received my replacement device. The fact that the replacement device was exactly like the one that was damaged (same model, color, storage capacity, etc.) was also a positive part of this experience.