Assurant Phone Insurance Reviews

Phone replacement. After two weeks I got my phone replacement and they just giving me a crappy phone not even close to the phone I had. They said they would call me within two days. So far nobody has call me.

Completely satisfied very prompt. Easy to follow instructions. Return information and packages made the entire process easy. All contact via email no problem at all. This is my second time working with your company both times very pleased.

Service was timely and effectual. I greatly appreciate that! Having a cell phone replaced is like having a limb replaced. It is very essential to ones daily routines and Assurant has done a great job in meeting the customers need.

Assurant Did a Great Job. I am impressed with the response time regarding the claim I filed with Assurant. I would certainly recommend this service to anyone. I don't know what else to say except GOOD WORK!

I had issues with the warranty service offered through T-Mobile before and was upset with the outcome. I recently had my Galaxy s7 replaced and Assurant sent me the Note 10 as the replacement and I couldn't be happier, I did pay a 100 dollar deductible but phone came in 2 or 3 days, sent in the old phone via USPS and have had no issues at all. 5 * earned.

Fast and easy replacement. It was quick and easy to file my claim, I received my replacement phone on Tuesday after submitting my claim on a Saturday and so far it’s working great. I would definitely recommend.

Fast service was a day late due to the pandemic but overall you guys were on point explained everything well. I really appreciate you guys the phone was great came in perfect condition as well as instructions. Thank you very much.

The call experience is fruitful and positive. It is prompt and the order came immediately. The customer service is courteous and questions answered accurately. The phone delivered within 24 hours. Thank you for a satisfactory experience.

I had a bad experience with the pandemic of Covid 19 representative and manager did not want to work things out of maybe lowering or helping me with my deductible and weren't willing to help me out so I had to fully pay 250 dollars for a replacement. Very very sad that they couldn't understand my situation and didn't even care...

I was very happy with the level of customer service I received from start to finish and also with the very quick turnaround I'm getting my new phone. I was slightly skeptical but very pleasantly surprised.

Horrible experience. I received a device 9 days after I filed a claim. It wasnt the original one I claimed and the back of the device has print that is illegible as well as the general condition of the "refurb" device. Sending it back and planning on canceling insurance altogether because of the lack of service from the company.

The process for replacing my Samsung S9+ was swift and seamless. My screen was cracked on the right side, so I was unable to power it down or complete a factory reset. The customer service agent assured me that all would be taken care of and reminded me to return it swiftly.

The replacement came in but the WiFi couldn’t be operable because the password was incorrect. Thank to amazing customer service guy at the Kāne’ohe kam hwy store for taking a lot of time to help me figure it out!!

I'm still waiting on my replacement phone. I'm beyond disappointed. My tracking number says the address is incorrect but nobody has called me to correct it. It has been over a week since I was scheduled to receive my replacement phone.

Took over a month to get claim approved because the address on my claim didn’t match the one on my US Cellular account, I moved and forgot I hadn’t changed it, never got a phone call or email saying why I wasn’t approved, had to call three times before someone could actually help. I understand they want to verify the that it was actually me making the claim, but I went into the us cellular store in person and they verified who I was, don’t understand why no one from Assurant could call or send me an email as to why it wasn’t approved when they had all the necessary info to reach me.

I stayed on the phone a good 45 min getting transferred to different people. The last person they transferred me to was excellent. Got what I wanted done. I thank her so much, you all need to get better phones. The service is great. The phones suck. Can't hear on them unless you put on speaker. Have had trouble with all phones I purchased from you all. A quality phone would be nice.

My phone quit sending sound a month after a year. I submitted my claim and you said it had passed its expiration even though we had insurance on said phone. It took 3 trips 20 miles one way to the US Cellular dealership to resolve this problem. Upon solving the problem FedEx delivered the new phone to a house 10 miles away and I didn't receive the phone till 3 days before I was to return the broke one. I drove 10 miles to deliver the phone to a FedEx receiving station to find out that the website was down and I could not send it. I then called your company and talked to a nice man that extended the return phone. It has been a nightmare.

I went through Assurant to get a replacement phone that was damaged. They made it quick and easy. I ordered the replacement on Friday and received it by Tuesday. I’m satisfied with the customer service. They made it easy for me.

Replacement iPhone 11. Need to follow up with someone as to why this phone will not increase its volume while speaking to someone. What number can we call to get this problem fixed? The speaker volume works fine. It’s the volume while the phone is ringing/talking to someone is very low.

I was waited for my device and received defective one. Than immediately returned it for perfect one but since than customer care was start lying with me that everyday I called they said it’s shipped you will get it today. But no they lied. On my maybe 4th day I had to talked to manager to sort this out and finally received my device. Thanks to management and staffs need to be more accurate and not give false info to customer in future. Thanks

When I called Assurant, I had no idea how it works because this is the first time my husband is having issues with the phone. The customer service agent explained everything we needed to know and told us exactly what to do. We didn’t have the money at the time, she gave us the number to call and how to go about. The phone was shipped and it got to us on time. Thank you.

I really enjoyed the recent services that I received from Assurant. I got my new phone and everything is working just amazingly!!!! I am happy with the customer service representatives that assisted me along the way to getting my insurance claim. All-in-all this was an amazing process for me. Thank you all so very much! Have a wonderful, blessed day and be safe! :-D

Replace broken phone. Great experience & great customer service. This is the 2nd claim in 6 mos. Everything was very professional & simple. Highly recommended. The process was quick & fast delivery. It doesn’t get much easier.

I had no problem at all getting my replacement phone. Fast and easy. Got to me quickly and very easy to return. Really no hassle at all. Not the first time I used them and always fast and great service.

Response was fast and accurate. Product came by mail with no issue and on time. The online service to get the phone was accessible. Very good online services. There was no issue in delivery of the replacement phone. Thank you.

I had a great experience with Assurant. Once I was on the phone with a rep. they explained the process very thoroughly and gave me instructions as to what to do when I receive my replacement phone, it arrived very fast.

I couldn't save any money but when customer service representatives are empathetic it makes the experience less painful. $100 deductible still isn't a bad deal to replace a phone, better than going to a repair place & jeopardize my warranty.

The screen was damaged after a very short fall, like 14 inches, to concrete. Assurant said to take it to CPR in downtown Denver, which I did. Andrew did the the work and put a protection cover on screen. Now it works well again. Thanks Andrew.

My claim was easy to make and the entire experience went smoothly. That being said the monthly rate with TMOBILE has increased for the 2nd time in a year and has now reached a point where it is almost $20 per month to have the coverage. Although I value having insurance the cost now outweighs the value of having coverage and I plan on discontinuing my coverage.

I have been with T Mobile for some time and I have paid my insurance many times and the one time I need to use it I pay my $100 deductible to only receive a damaged device and then I'm told I need to return the new damaged device before my orginal broken device instead of letting me temporarily use the new damaged device which worked compared to my old device. I use my phone for personal and business reasons. I'm Very disappointed.

It was a quick and easy process. Assurant handled the shipping costs both ways which made the whole procedure headache free. They sent me the exact same phone so no surprises there either. Would totally recommend to anyone I know to use Assurant Phone Insurance.

I deeply regret having Assurant as my insurance carrier for my phone. Imagine each month you are paying for service and when it comes time to use it the insurance company sends you a phone that doesn't function correctly. Shaking my head. I wish I never have to use their services again. Terrible.

I was pleased with how easy it was to complete my claim for my replacement phone via online. I received my phone the next day. My experience was effortless and really not time consuming at all. Thank you for making this easy for me during these difficult times.

I received efficient and prompt help on the phone and in the replacement of my cell phone. I received courteous and efficient responses. Thank you. I would recommend you to others and also use you again. I also like that everybody was courteous and friendly.

I was happy with the expeditious way in which my replacement phone was handled by Assurant. The new Phone arrived within 48 hours after my claim was file complete with a paid return envelope. Thanks. Bernard **

At first, the customer service tried to help me out, and after T-mobile agent hand out, she put me on hold for some minutes, and then she told me that she will decline my claim and I have to speak with T-mobile and if they can resolve the problem.

I need a replacement phone, the customer service helped me, courteous knowledgeable, I recd email 2 hours later indicating my replacement will be shipped as soon as Fed Ex processes,Thank you for your help.

Send me the wrong color phone, I needed the black one. The one I had before and took 4 days to arrive. I can't wait any longer for an exchange. They clearly told me I was getting the black one like the on.

Courteous and prompt response by service operator. The phone arrived within a day. Phone looked like a refurbished unit - was expecting a new unit within a factory box. The overall condition of phone was good.

It was a Seamless transition, we received the phone quickly and it was packaged well. There was a tracking number so we knew when to expect the phone and it arrived on time. The process was easy and flawless. Well worth the cost.Thank you!

I haven't heard anything about my phone. I am still waiting for the phone. Very poor communication. I am very unsatisfied about this situation..can someone let me know please what is going on with the phone. I run a business and I need my phone..

Really easy and fast, I have always used Assurant and never have any problems is a really easy step by step to do that claim and really fast to get my replacement. The send the return envelope easy to follow instructions an that it... love it!!!

Super knowledgeable and helpful. ETA of item super fast. Provided information on specifics and advised on how to make potential issues resolved in a timely manner. I will definitely recommend to friends and family. A+.

I filed a claim to have my coral blue Samsung S9+ phone replaced and I was sent a purple phone. I called back to have the correct color phone sent to me and was told that the color was not part of the insurance and that whatever the warehouse has, that's what will be sent. I was never notified of this during the initial claim filing. The customer service rep would not transfer me to a supervisor, claiming there was no supervisor working. I asked repeatedly. Now, I am stuck with a purple phone, oh, did I mention, I'm a man! I will not be continuing my insurance plan with this company!

Purchased replacement phone through my insurance. However Assurant forgot to put the mailing address on the shipping info. By the time I caught this, UPS shipped it out and sent it back to one of their distribution stores 30 miles away from us. It was an inconvenience in fuel and time to travel all the way there only to be told by UPS that their store was closed until further notice. I tried to explain this to Assurant and they replied it still needed to be shipped back within 10 days. I felt that they should have had more understanding mainly due to the fact that it was their fault to begin with. Either way, I was able to get my phone several days later and send back the other phone. I just felt, overall, this could have been handled better.

Service was fast and accurate, no hassle. My iPhone was broken and replacement was needed. Replacement happened within a matter of a couple of days. I would recommend Assurant to others. All went well.

I disputed the phone I received because it has less memory than my phone. The woman I spoke to did not tell me her name. She told me to return the phone for a refund of my deductible & get an upgrade. I told her that I was not financially able to get into a payment plan. I've been paying My premium every month for several years with no claims. For what? So that I can be forced into an upgrade instead of a properly processed claim that will benefit me, the consumer. I feel Assurant has let me down.

After I ran over my phone with my mini excavator and subsequently buried it in a dirt pile, I received my new one the next day! Great service!! The whole process was simple and hassle free. Also had a pre-installed screen protector!. Bonus!!!

My husband left his phone on the boat trailer and didn't realize it until after we had driven a few miles, we went back to find it then watched it get run over by a pickup truck, I wasn't too worried because I knew I had insurance. I filled in the form online at 6:30 on Monday evening thinking it will take a day to process but the new phone was at the house when my husband got home from work at 3:45 the next day. We couldn't believe it! In less than 24 hours he had his new phone. It looked like it was brand new and packaged well. Thank You Assurant for your speedy service, I am very satisfied with the whole process and wouldn't hesitate buying coverage again on future devices.

I broke my phone, my phone company put in my claim and by the next day I had a replacement phone! I thought it would be this huge process to be able to get a new phone right away, but I was wrong. I best thing I did was use this insurance for my phone.

There was an issue at the beginning but your agent quickly identified the problem and corrected it. My claim was declined and the issue was with dates from previous phones I had purchased. It took a couple extra days to verify but the new phone has arrived. I appreciate the assistance and patience the agent showed when working from home but she explained the process and thanked me for my understanding. Great job.

Needed replacement for for my stolen phone. The representative was very helpful and I received the new phone the following day. I am very pleased with the new phone. Your service is incredible. Thank you.

I had a good telephone conversation experience but the device received was "Refurbished" and Metro was unable to reactivate it correctly. In order to talk the phone must be on speaker. Will insurance coverage I expected a "New" cellphone not what was received.

You sent me the wrong phone. The model color that was pretty ugly. Your rep told me to put a case on it. I understand that you can send out a different color but really my phone was black for a reason.

Little experience do not usually resolve similar situations because I rarely encountered this type of problem but I think they will help me in the best possible way because believe in the work of this efficient company.

Replacement Phone delivered the next day in perfect condition. Old phone checked in within a week of mailing. No issues whatsoever. Good service, the online claims processing is easy to use and very straight forward.

The iPhone has fallen out of the car and run over crushed one corner of the phone but still worked. I placed a claim and wow, within two days I got a replacement. Amazing turnaround to get the replacement iphone. That is so much appreciated, thank you.

Claim # **. I paid for Assurant Protection insurance for YEARS. When the internal battery in my Samsung S8+ swelled up and cracked the case and broke the back open, Assurant rated that to be accidental damage. Assurant refused to send a replacement phone until I paid $99 accidental damage fee that was caused by hardware malfunction. Instead of honoring the protection contract, Assurant extorted me out of $99.

Replacement phone. It's June 26th and as of right now, I still have no phone. Took my payment and said **. I swear I can post the UPS Updates it gave everyday. It shipped 6/18/20 and as of 6/26/20 no phone.

The truth is that the experience was terrible, bad from the beginning to the end, very bad, very poor attention to the public, with too many errors or horrors to charge any problems, they sent me a replacement equipment that was not in condition, when I called to get it Replaced again by one in good condition, the representative of bad manners asked me to return the equipment.... But since I received the equipment, I put it to work and sent the first equipment back by UPS, and I kept the one that you sent, that did not work correctly as I am going to send another team without receiving the replacement, he told me that he could not solve the problem and I connected to T-mobile and there if they solved the problem, they asked if I can recommend them. NO NEVER, I hope they solve this problems that have a bad attention to the client that are the ones that pay their salaries, my name is Julio ** and my telephone number is **.

Everything was fine - and the customer service people I spoke with, both in Hawaii (where I began the process of filing the claim) and in Durhamville NY (where I completed the claim and had the device shipped to) were very good.

Hello - I would like to give you a better rating but I never received the charging cable for my new device, so I don't consider this transaction complete. I understand you do not usually ship with a new phone, but I called and was told one would be shipped. As of today (6-26) I still have not received the charging cable.

Working with Assurant Insurance was very fast and they made it so easy! Thank you! Assurant responded in a very fast and timely matter. Again, thank you so much! I will not hesitate to work with Assurant again should I ever have a issue with my phone. Thank you for making this so easy.

Accidentally dropped my phone in a cup of water. Called and turned my phone in, replacement was sent a day later. Assurant was fast, efficient and the operators were kind, helpful and courteous. I would recommend. Assurant is an awesome company.

My iPhone 6s after 5 years hit the parking lot pavement and shattered the screen. I was able to get a new phone exactly the same one within 48-72hrs. I did have to pay a $99 deductible. I also had to buy a new rubber case and new charger. It would be nice if the length of time I was able to keep my original phone was taken into consideration as an incentive in future situations. Anyway, I’m glad I have a new working phone. It still have sound issues so maybe I’ll need to upgrade it all together sometime down the line.

It took us 5 tries to get them to race the phone when if it had been done within the 1st 6 months we would not have had to pay 100 to replace it. We purchased Gorilla Glass screen protector and protective phone case when phone was purchased but it still took us till the 6th trip into the store for them to admit something was wrong. We should have not been charged.

Still awaiting a return slip for my old/damaged device. After talking to a rep yesterday was told I would receive an email with it so I can make the return before being charged. Please send the return slip so that I can continue without any charges coming to me.

This was an excellent process. The customer service individual made the process quick and easy. I received my new phone in about 3 days and returned the damaged phone. The whole process was beyond my expectations.

Cell Phone. My representative that I dealt with was very kind and helpful. She walked me through the proper steps needed and went out of her way to make sure my issues were taken care of. I really appreciate all of the help.

I lost my phone. Contacted Assurant, paid the deductible and a week later received my new phone. No issues. Im glad I have Assurant. I've had bad luck with many of my phones and they always come through for me.

I've always had easy and awesome experiences with this company. My husband requires insurance as he's in a physical demanding job. So his phone always gets broken and etc. Lost in machinery and its helpful to know you can trust this company.

I filled out the Assurant claim and my phone was delivered the next day. I'm extremely satisfied with the ease of replacement and customer service received. The sending of the phone back to assurant was a bit sketchy. The envelope provided did not have much padding, so I used the box that the new one came in to send the old one back.

Your customer service was useless, the lady who assisted me failed to ask me for payment, it delayed my order for 10 day, my account is a business account. It jammed me up for 1 week. I was hung up on by your customer service, I had to figure out on my own that the delay was due to no payment. Thanks for nothing. USE AMERICAN WORKERS. Don't outsource. Waste my time. Cost me work, loss business, You suck. **

Replacement of lost smartphone. Everything is in a timely manner. Received my phone. No problem. Very happy with this transaction. So the previous claim I did with Asurion wasn't very good at all and the same Company.

I was pleased with the speed of the delivery of the replacement phone. I had the phone for a week and dropped it on the driveway and broke the screen. The only element that was disappointing is that I bought a new phone and received a refurbished one in replacement.

I had a cracked screen on the Google Pixel 4XL. My receipt of the new device was over a week. I called in to receive a status update and the supervisor LeeAnn was unable to answer my question, she told me that she would call me back that day and she did. I was impressed that she called me back that day and gave me a realistic time frame to receive the phone since it was on backorder. I submitted my claim on 6/16/2020 and I received my phone on 6/23/2020.

Assurant was very easy to work with and gave me peace of mind. When my phone was low of battery they opted to replace it for free, in which they did with no problems.... I will highly recommend this company...

My claim service was fast and effective. I received a new phone. Even when the company didn't have the same one they sent me an upgraded phone. I'm very satisfied with this insurance company. Thank you.

It was absolutely horrible. I received a defective phone and you guys made me go through Apple warranty and they couldn’t fix it over the phone so I had to send my device to them (the defective device you guys sent me). So I’m still using my broken phone which is ridiculous since I pay for insurance monthly and had to pay $175 for a phone replacement and it comes broken. Won’t take a sim. So now I might have to wait 2 weeks for my phone to either be fixed or a replacement. You guys should have sent the customer (me) a new device and went through Apple yourself.

My claim was approved on June 15, 2020. I constantly called every day because I never received a tracking number, I again spoke with someone on June 23 and at that time they shipped a package out with my replacement phone and I received on June 24. That is not a 24 hour turnaround after the claim is approved. The phone with shipped FedEx which I know they are working every day because my husband works for FedEx so I do not understand why I had to wait over a week for a replacement phone.

My phone had broke. Wouldn't hold an charge. Had my new phone day after ordering. Couldn't believe how quick and easy it was. I highly recommend using Assurant. Couldn't go wrong. Thank you so much for making it easy.

Claims process itself is easy & fast. Received replacement phone quickly. Only complaint: replacement was not same or equal. The S9 is missing many features the Note 5 has, particularly S-Pen feature.

Experience was awesome. Less hassle and accurate. I would definitely recommend for future replacement needs. Each customer experience left with satisfaction. This is the 2nd time I've had to file claim for different number on my account with T-Mobile and the process was painless.

It was horrible it took more than 10 days to get a replacement even though they said it was going to get replaced in 24 hours. It took forever, it's not worth to pay the price they charge each month. On top you got to pay a deduction fee, which is cheaper to go a pay at a place where they replace a screen.

My daughter's phone stopped working. She could only face-time and text messaging was very slow to send. I placed a claim and the next day my daughter had a new phone. I was very happy with the service and with the experience in all. Very polite phone agents. Very smooth process. Thank you!

Phone replacement. Was fast and company was very pleasant to work with. Having the pre marked return shipping included made it real easy to send in my old broken phone. I would recommend them to a friend and will be a long time customer on every new phone I get again. I have been a customer for several years and this was first claim I have had. They made everything go really smooth.

My experience was great, filed my claim for a new phone replacement and got it the next day. My order was expedited which allowed to get back in contact with friends and family immediately. Overall great service

I will never again use this company. Worse company. Every supervisor right down no good. Call in for a replacement phone and it took 3 weeks for them to send my replacement phone. Talk with 6 different people.

I was told by Metro that with my insurance I would get a new phone instead you sent me last year's model and it was refurbished and it has problems and now I have to file another claim to get another phone which is probably refurbished and you guys got a nice scam going that's like me returning a steak that was not cooked properly and then you send me out some chicken instead. It's not right.

Assurant has the worst customer service. After approving my claim June 7, 2020 it took them 3 days to send out a replacement phone. After about I received the phone it was damaged so I had a send it back. This took 2 days for a packing slip to be emailed. They sent me out another replacement phone. I received it on June 22, 2020. Been with a phone for 2 weeks. Managers say they have no way to compensate us for inconvenience. Not even a discount on the $99 deductible. They say everything's done next day mail, that's a lie. They want the "we're sorry" to fix everything.

Excellent service over the phone. Quick delivery. Thank you very much. The representatives were very polite and cordial And well informed. I have sent the old phone back as per the instructions. Will continue carrying the plan for future.

I have a very pleasant experience with receiving a new phone. The help was wonderful. I was surprised that the T-Mobile gentleman said it would be $29 and the insurance guy and the bill was $99. That’s a big difference. Other than that.... all good!!!! Thank you, Diane **

The people that helped me through the process to replace a broken phone were so helpful and courteous. They walked me through the process and answered any questions I had. I got my replacement quickly. Thanks.

The only negative thing I can say is it took a month to process. Of course, we have to take into consideration the situation we're in. Everybody is re-opening in phases. Other than that, everything went great. Customer service was very helpful in tracking my order. She was also very pleasant to work with. I've had Assurant insurance on all of my devices and if you're not very graceful with your phone... I highly recommend it.

On June 11, I filed a claim for my phone due to water damage. Received a replacement phone on 6/13 with a wrong phone number registered to the SIM card. Called again to report the issue and was promised a different phone with the correct number. On 6/16, I got, again, another replacement phone, this one with cosmetic damages and, AGAIN, ANOTHER WRONG NUMBER! I sent the water damaged phone and the cosmetically damaged phone back on 6/18 to, YET AGAIN, keep waiting for a new phone with the correct number. How hard does it have to be to get the right item in the first place? Really dissatisfied with Assurant and the associates behind the scenes who refuse to double check their work and provide a better service to their customers. It should not have to take a customer over 13 days to get their phone! You guys definitely screwed up.

The process of exchanging phones was pretty easy. The problem I have is that the phone that was sent to me as a replacement will not charge very easily. I can't get over a 50% charge leaving it on the charger overnight. Called the US Cellular office but they have not called me back.

I was told I had a blue phone and I didn't and I corrected the CSR and then they still sent me a blue phone. I wanted a black phone like I originally had. Then the new CSR told me that they couldn't do anything about that even though their original CSR had put the information in wrong and offered no additional help. If I have to pay a fee for this service and a deductible then I should get an exact replacement...not something "kind of like" what I am replacing.

I got my replacement phone in 2 days and was out of town. Very helpful thanks. And pretty simple process only thing is I'm out of town in a place where signal is not good so calls kept cutting out to operator.

Water damage, replaced with new phone overnight. Was completely satisfied???. Revvlry phone. No questions asked and no problems. Only $10.00 charge! Great customer service???. Kept the same plan and same insurance, would recommend it to anyone.

Whatever you do, do not purchase this insurance. Especially if you are buying it for a phone you're getting from Amazon. They absolutely 100% will not cover any phone bought from amazon. In order to make a claim, you must have the IMEI number printed on your original receipt. Amazon does not do this. Never have. So, not only is Assurant customer service extremely rude and not at all understanding, they will take your money knowing full well they can never process any claim you make. I spent 5+ hours on probably 10 phone calls before I figured out how this scheme works. Honestly there should be a class action lawsuit by anyone who has ever bought this product. I cant speak for any other sellers, but this is most definitely the case for any amazon bought phone. Please heed my warning. Luckily for me, amazon is a stand up company and they are sending me a new phone. I managed to get Assurant to refund my original premium of $99.

I receive a refurbished phone a different color than what I had before. I was not pleased. I would love to just anyone to purchase this insurance for so many years only to end up getting a refurbished phone.

The problem of a broken cell phone solve fast and very easy. Customer service fantastic. Fast. Respect. Cordial. Manage of the issues and explain clear. Time for receive my cell phone was fast and time for send them the broken easy.

Working with Assurant to replace my phone was easy, quick, and efficient. Filing the claim was easy and non-hassling, and I received my new phone the next day. I was bummed that I did not receive an exact replacement of my old phone (I previously had a Samsung Galaxy S7 Edge, and it was replaced with the S8), but I have grown to love the new phone and features.

The representative that I spoke with provided stellar customer service. I was ill when I spoke with her and she was kind, encouraging, supportive, patient and professional. The person's trainer should be highly complimented as the person that I spoke with was highly competent and got the job done expeditiously. I had my phone within 48 hours.

Sent a broken phone. Requested another and was told I would have to wait for the new one while the other was in transit. I explained I have a disability and the phone is actually my LIFEline. Rep could care less. eventually I spoke to a supervisor who explained I could go through T-Mobile warranty. Explain why I need insurance?

I'm not happy with how you do anything at your company. From your repetitive automated system and your ridiculous rules! Even though the phone I had and the replacement phone I needed are on the same tier, I still had to submit a letter from my employer.

Insurance claims process was not a easy start and when I would try to track device from Assurant website it kept leading to file new claim. The delivery was delayed as well but I guess due to the pandemic.

Thanks for being so fast to send me my new phone. Very happy with your service. Thanks again. Also Thanks for the upgrade of my s8 phone. It's been a pleasure being insured by you, every time I have a problem with my phones, you've been there for me over the years. Take care.

Had to replace my nephew defective phone and they send a phone that was already activated on someone else account so I had to send that one back before another was send out and both times it took 3 days to receive. Not overnight.

We had to replace my husband's phone and it was simple to make a claim and claim his phone. We received updates and it only took two days to get his phone in the mail. We did have to pay a deductible of 100 dollars but since his phone was older they update him to the newest Samsung Note. Much cheaper than buying a new one. We have no complaints and were very pleased with the service, ease of contacting them and promptness.

Replacing damaged phone. I had a Great seamless experience. It was Was quick and easy to submit. It Didn’t take much time at all. I was shocked at how simple it was. I would recommend Assurant to my friends and family.

I was pleased with the service, although T-Mobile was very unhelpful in the entire process. I was on hold for 50 + minutes with T-Mobile and the call was never answered. That is extremely poor customer service in my opinion. Once I managed to get my claim filed online, since the store personnel were more concerned with getting back to doing nothing, the process went very smoothly and my replacement phone arrived the next day.

Took 2-3, days to get because when said overnight ask me what color phone but they send me a purple/pink phone. I called to ask why I didn't get the color I paid for. Representative was rude. Spoke to supervisor. Was given runaround then a long process to return & hope I get the color I requested. I paid for the phone. I should get what I pick.

Phone was sent out and worked for a couple days and now it has sound but no screen. I need another phone sent out ASAP. My experience with T mobile all in all has been disappointing to say the least. Please let me know when bbn I can expect a WORKING replacement phone and I will send the other 2 back asap.

Cracked phone. This was the most easiest process I ever had. The clerk was so helpful and we got this claim done quickly. I tried to do it online but I was having some trouble so I got on the phone and it was really easy.

The representative professionally took my information. She was very friendly and courteous and read back my information to ensure accuracy. My claim was processed immediately and the phone was received within 48 hours.

I've reported my cellphone Samsung Galaxy Note 8 broken and they've sent me asap a Samsung Galaxy Note 10. I really appreciate this upgrade even though I don't understand why. I cannot assure you this will happen to you because each case is different. Some years ago I reported another phone and they sent me the same model asap as well so for sure they provide a good service and I recommend them.

Efficient, fast, and customer service was excellent! We would highly recommend Assurant to anyone that asks. The replacement phone came in quicker than I thought which was perfect because I use it for work.

Quick, efficient and now with reasonable deductibles made the process so much better. They make returning damaged devices simpler as well. The filling out the claim information was not the friendliest however.

Great service. I did everything through the website. It was very easy and straightforward. It took me less than 15 minutes to complete my request. I appreciate a lot how your customer service make our life easier.

I didn't hear back about my shipment so I call. I was told there was a delay on my shipment due to covid19 but my phone arrived as was promised. No issues. I did expect to receive a new phone but I got a previously owned phone instead. Not complaining. Just happy to have a phone.

Cracked Screen Samsung Note 9. The original Assurant assistant was pleasant enough to work with but it became quite difficult from that point forward. The location of the only place that could assist me was the most dissatisfying portion. They were rude, did not like working for Assurant customers and still did a lackluster job in repairing my phone. After having them begrudgingly speak with an Assurant rep as the number turned into them regarding my model of phone was inaccurate on Assurant's end of processing, they were most put out. It took me calling Assurant to then speak with them that they agreed to work on it. Instead of dealing with being treated this way again, I'm getting a new phone and have found an easier insurance to cover my needs. I've bought insurance for many years and could have saved the headache by just using the saved insurance fees over time to buy new after my first accident. Most dissatisfying experience.

Broke 2 iPad screens. I am so pleased with the customer service and quick replacement of the iPads! Was very shocked that we received them the very next day. Within 25 hours we had our new iPads. Overnight delivery! Amazing and super Happy customer.

Online interface is terrible. It took me 5 tries online, one phone call and then have to try online again, to get this through. I called and was asked for a pin number, and nowhere could I find online a pin number, it asked for a name....but did not tell me, the name on the account or the name on the phone? My number or Cody's phone we needed replaced? Calling T-Mobile helped answer the questions, but there was nowhere to get answers from Assurant. I am fine with the rest of it, but the initiating of the claim was the worst. And here you are asking for my claim number, and I have no idea, as the paperwork is all filed away. You emailed me, so shouldn't you have that info or be able to link it yourself??

Replacing phone. It was so easy and fast. Did it all right online too! Within 2 days I had a new phone and everything switched over. Thank you so much!! This is exactly why I have insurance on my phones.

My representative was super friendly and patient. Although she gave me incorrect info on delivery, she still was great, and glad she was there to help me through. She was very understanding and sympathetic and relatable.

I do enjoy having this service/insurance but when I received my replacement device, I didn't receive any other items that I needed in order to transfer my files from my old device. No charger cord, no USB to charging port adapter, and no instructions.

On the initial call I was not able to file a claim, I did not remember my pin code and was told there was no other way to access my acct. 2nd time I called I was able to provide my ssn to access my acct and file a claim, I was not able to complete payment because the call dropped as I was being transferred. Third time I called, I was told to use the website to make a payment.... Website never gave me the option to pay online. Payment was processed the 4th time I called. Terrible experience overall.

I put in for a replacement device which took me 2 days to even get past the website. Once I got my new device the Face ID was broken on arrival. And now I have to wait for a replacement replacement device. And once you receive a broken device they wash their hands of you forcing you to go back through your provider just to get a new phone sent out. Final verdict. Do not go through Assurant. They are incompetent and refused to help me after a replacement device they sent me was non functional.

Great customer service. Entire process was easy. Phone conversations were professional and new phone came quickly. I am very happy with the entire experience. I would most definitely use this service again and I highly recommend it to anyone who needs cell phone insurance.

Online claim filed with ease of access and user friendly. Arrived timely with proper notifications. Perfect condition with user friendly instructions on how to send the old one back. Will definitely go this route again in the future.

Galaxy Note 5 replacement. The process went well and quite smoothly soon after I spoken with a online T-mobile manager who was very understanding and eager 2 address and resolve my issue that I was experiencing.

Replacement of lost iPhone. Battery running low on replacement phone. Unhappy that I have to send back and be without a phone until replacement arrives. Also will be spending another 2 hours with cell provider to set up AGAIN.

I filed my claim. They took my money off my card. Sent me an email saying within 24 hours to be shipped. I am still waiting a week and a 1/2 later and it still has not been shipped. I call and I ask to speak with the manager and all they say is, "Let me take your number down and somebody will get back to you within 24 hours." Still no word on my phone but my money's gone.

Been paying insurance on my phone for 3+ years. The one time I lose my phone, and claim insurance for a new one I have been sent a horrible refurbished phone, with scratches and speaker issues. Customer service said 'It is what it is'.

The phones screen isn’t working well. It tends to stop working and freezing in the middle of everything. I pay insurance every month and they charged an extra $250 but the phone is a used phone. I want a better phone. Once you send the phone I’ll send this phone.

My husband's phone was replaced in a timely manner. Customer support was very helpful. They kept me informed via email as when my phone will be shipped along with tracking number. Thank You for your service.

I called for a replacement phone because mine was damaged. The agent filed the claim for me quickly I paid my deductible online and that was it. The agent was polite and knowledgeable. I received my new device very fast. Was very pleased with the customer service.

Both the employees at the T-Mobile store and over the phone were all very helpful and professional. I had zero issues replacing my phone. My order was placed quickly and I received my phone the next day. The instructions were also clear regarding transferring data. However, an error did occur that nobody at T-Mobile could fix, so I had to restart the process of transferring my data and it finally worked.

I put a claim in for 2 phones, one blue and one is purple. I received two purple. When I called about it they told me the warehouse doesn’t check colors. My son was expecting blue not purple. They should have disclosed that with me in the beginning. I was thinking I was going to get what I had, a blue and a purple, not two purples.

Replacement for damages LG Style 3. Great Customer service. Fast delivery of phone upgrade. However, this model uses a different power cord. I need the proper cord before transferring my account to the new device.

My phone sunk in a boating accd. I called for a replacement phone Friday morning. This is a business phone and I needed it. Was not told they don't ship on Sat. I would have paid to have it Sat. So when I called Sat expecting it they told me then the they shipped it Friday but I would not have it until Monday. Well they did not ship till Monday and I got it Tues. No charger and a cracked back panel. I paid $15.00 a month and 250.00 to replace a Note. 8. That is $610.00 and you can't ship it next day air or give me a charger or replace the cracked back panel. SCAM. I saw them online right now for $199.00. I feel very violated.

I thought the rep both times were pleasant and professional. What I did not like was they didn’t inform that it takes a while to be approved which caused great delay for me receiving replacement and it upset me greatly as I was unable to make any calls due to a screen issue and it wasn’t rectified for 2 weeks.

Great Customer Service. Friendly, focused and informative. Quick and efficient response. Cracked phone was returned in the box provided for the mail back. New phone arrived and Otter Box protection purchased. Thank You.

Fast, courteous, easy, low deductible.... Did I say fast!? And affordable. One of the BEST investments I've made. For through price of a cup of coffee each month bring able to get a brand new replacement device is incredible. HIGHLY recommend.

Fast and Professional service from first call to customer service and explanation clear and precise. Returning damaged phone was easy with return packaging supplied and scheduling USPS pick up from my home. The new phone instruction set up was helpful on the card enclosed in the package.

After paying $18 extra a month on my T-mobile bill for insurance, and, paying the $99 deductible the Samsung Note that I originally paid eleven hundred dollars for in ocean blue, they sent me a purple replacement! When I called them about it they still didn't correct the problem! They would only say "well, we don't guarentee the same color." Also, the prior week to this, my wife had to do file a claim as well from breaking her screen and, they sent her a refurbished phone that wouldn't even hold a charge for ten minutes before it would cut off!

I canceled my policy over this experience. I will never get insurance on my phone with Assurant because of this. My phone was a Samsung S9 Plus in black. At about a year of ownership and a completely paid off phone the ear piece became muffled for no reason. I made a claim to Assurant....In their infinite wisdom, and without contacting me, they decided it was a good idea to send me a replacement S9 Plus in bright purple....I am a 40 year old male and PURPLE is NOT my color. If the phone is not going to be an exact replacement then I feel that they should contact the client and at least give them some options if an exact match is not available. Calls were met with "snickers of laughter" at my situation. I thought it was very unprofessional.

iPhone replaced. First thing I pay too much for ensure for y'all to send me an use phone from someone else and if you want to know why I know it was an use phone is because it has other number already and when I try to used it says, "Welcome back Jason" and I has to call you guys to help me to reset it.