Assurant Phone Insurance Reviews

Thank you much for your immediate response, greatly appreciated. Received new phone the very next day. Happy with the replacement of my damaged phone. Great customer service???? Nice doing business.

The response was unbelievably fast. It arrived on the very next day after it was reported. I reported the damaged phone while returning home from a road trip. The replacement arrived the day I arrived home. I was very pleased.

The service was exceptional. It was easy filing my claim. There was no hassle in filing my claim. I received my replacement device overnight. I’m very happy with Assurant. I’m not happy with the dollar amount T Mobile charge for insurance. It’s very high 90 dollars per month for five devices and a 249.00 deductible for replacing the device. Although I’m happy with Assurant I canceled the insurance plan. Thanks for the great service Assurant.

The overall experience doing the claim was great but upon receiving my new phone I received no accessories to go along with the phone. Having the tool that opens the sim card holder would have been really helpful when I was switching out the phones.

Contacted for replacement of cellular phone. Online instructions and process was easy and directions were step by step. Process was easy, directions and replacement instructions were very clear. Replacement was shipped overnight, very happy with the speedy service.

Phone replacement. I had the most HORRIBLE experience ever processing this claim. So many hoops to jump through and had to request the help from 2 managers. Issue STILL took FOREVER to resolve. Extremely unsatisfied.

My wife and I were very please in the professionalism and the efficiency in having our claims put through very quickly as well as receiving our new iPhones in a timely fashion. Keep up the great work that you do.

I am paying $16 every month as handset protection fee. With this, I can buy a brand new device in about 3.5 years. Over that, when I report a damaged screen, I was charged a deductible of $99, and I was given a replacement phone, not a NEW PHONE. This is day-light robbery. It looks like they keep all the insurance money as profit and make the device cost out of deductible itself. So what's the point in paying monthly insurance fees?

Reported Stolen Phone. Customer Service was great. The phone however came, no box and appears to be refurbished. It keeps shutting down on me. For $175, it should work properly. Very disappointed.

Place 2 calls to expedite my order. 1st CSR didn’t listen, the system didn’t recognize my password therefore I could process the order. He still sent me the same link. Phone arrived AFTER promised day.

The person who helped me was very Professional and understanding. Replacing my device was extremely easy because of her. I really appreciate the time she took to get everything straightened out for me.

I needed a replacement iPhone 7+ and when I received my new one the next the next day I tried to make a call. I want able to, I received a new phone with a broken soundboard and had to get another new phone???.

This was by far one of the easiest transactions. Agent was very sweet and detailed on the phone. The item was shipped and received within 2 days of filing the claim. I couldn’t have asked for a better experience. Definitely worth the monthly insurance fee.

Very prompt and efficient. Very much appreciated quality of service. Product retail returned and very timely manner to me and in quality condition. This is a service that is very much appreciated and a necessity. Very thankful for having.

The application process was easy and I was approved right away. My replacement arrived in 3 days by UPS. The phone arrived in like new condition with all necessary accessories I would need and would have received if I had purchased my phone in the store.

Very fast and friendly customer service reps. I appreciate the expedite shipping offer. Delivery was made as promised even now during the pandemic! The postage paid return shipping material included was a bonus also.

I filed a claim for a lost device that is currently insured through AppleCare Plus which includes Lawson theft. It was denied. This motivated me to dig deeper looking for the device which I did find and it was at the bottom of my storage unit and completely broken. A recent claim of mine has went exactly how this is going which is a couple companies passing the buck and not taking care of the customer. I am now out almost $1,000 from the cost of the phone to the insurance I've been paying on which was a worthless investment.

I have a Note 5 w/ a S pen. I use the note functions daily and I was sent a S7 Edge which doesn't have the same functions as a note. The s7 edge has been returned due to functionality that is not useful. I need a note as a replacement because of the s pen.

I’m waiting for my phone for 3 weeks, I don’t know what’s happened.... I very sad for this problem, but I still waiting, let me now if you are working in my case please and thanks.... I waiting for the answer so ok.

Had to replace my damaged tablet. I had no issues at all, received it the next day and was charged less than what I thought I was going to be. I've used them in the past and the customer service was just as good. Keep up the great work Assurant.

Excellent service. Even with the problems going on now, the phone came quickly. Went to a US Cellular store and then they helped me switch it over. Replacement phone works flawlessly. Couldn't be happier.

Replacement of Cell phone. Everything was Smooth, and Easy. I love T-Mobile. And, I Thank you guys for everything. I've been with T-Mobile for almost 15years. And, overall I've had a great time being a customer.

I am very unhappy with the replacement phone I have received. There are scratches on the back of the phone and a very deep vertical scratch along one of the camera lenses which causes distorted pictures when captured. I want another phone sent out. When my wife lost her phone Assurant gave her a brand new phone in the original box with all of the accessories that come with the phone when bought new. When I made my claim my phone came in a box by itself. No charger, no headphones, no nothing.

The process was very smooth and quick, I did the online form to start my claim on Sunday and by Tuesday when I got off from work I got my phone. Since I’ve had the replacement iPhone 11 it has been exactly like my original phone! No issues with it at all. Assurant is a great company. They provided the tracking number and confirmation email to let me know the device had been delivered.

Thank you for getting my replacement to me in a timely manner as it has been an excruciating time with a phone that has not performed adequately. May I get an extension to return the old phone as I still have to transfer some files?

Experience as far as making a claim was easy. However I received the replacement phone and it only worked well for a few days. I have to return the replacement phone and hope the next phone will work. It’s very frustrating to set everything back on your replacement phone only to have your phone start flashing and only work periodically a few days later.

Very bad service, will never recommend your service even to my worst enemy, been paying insurance for two (2) good years for no good reason. The service steal from the vulnerable people. Would a refund be possible for all the insurance I've paid for the past two years on my phone? If so how do I go by it?

It was easy, I had AppleCare and omg what a nightmare, do this, wait for that, I believe that if I’m paying for insurance and I need it, I should be able to use it. I filled out a form, I made my deductible payment, and I had my replacement in two days, the only thing I thought was weird was they sent me a light purple phone, the original one was black???? Not sure how that happened.

When I get my phone, everything was good, I thought that it was a brand new cellphone but it wasn't like that, I was trying to take some selfies at the pool, like I always did I with my Galaxy S9+ but for some reason it turns off and never turn on again, I'm feel so bad and I'm actually upset because I lose I lot of my information family pictures and I can not take them back again, and if that wasn't enough, I did paid for my replacement for something that wasn't supposed to happened... Anyway my new phone is on the way. I hope it don't take forever to get here... Thank you!

It was a great experience! This girl helped me with getting my replacement phone in 3 working days, very nice and from Manila, very personable, and answered all my questions, didn't know it would be that easy, and yes it was pleasant experience, Thank you, Assurant for your time,.

The service I received was good and would rate this higher. They did state that it would be overnighted which was true; and my phone did arrive timely, but due to having to answer the same questions twice to make my claim, did not make sense. The first questions came with my carrier and the second is through Assurant. People are already stressed out about losing their phone, why are you making the claimant jump through the same hoops twice?

My experience was great! I didn't have any problems. They still had my order weeks later.. I'm impressed! I started the replacement process, but couldn't find my debit card. I went into a T-Mobile store to replace other phone, and decided to just replace the list one. I'm very pleased with the service. Thank you!

They gave me good service. They treated me well and took great care of me. I recommend them. They are very good and friendly. They know what they do. The service is very fast and safe. Thank you very much blessings.

The phone you sent is defective. Even T Mobile can't help me. I'm sending the phone back and as I tried to explain, my wife has cancer and I am her caregiver. It's imperative that I have phones that work. I spent all weekend trying to smart switch. To no avail. I am not happy. I pay my insurance. You do your part.

Very very good, and very faster your services, From the time I made the claim until the phone reached my hands, it only took 3 days. The service also sends the return sticker, so you do not have to use dibeeo or eapwra time only, put it in a mailbox, very good service.

I ordered replacement phone on the 26 June. Was told the phone was in stock and I would have within 24 hrs. Only to find out when I called 5 days later it was back ordered. I received a notification on the 3rd of July that the phone was shipped. I understand things happen, but to not received a phone call, email... Is not acceptable. I've used this service over the yrs & NEVER had this problem with Spirit, Nextel or Verizon. I was like a kid going to the mailbox every day or waiting on Santa Claus.

Alcatel 9027w 3t 8 in 16g black. The customer service rep was very helpful in getting my info to send a replacement but when I received the new tablet in the mail the screen was cracked. Don't know if it was shipped like this or the delivery driver but this is unacceptable.

Damage phone because of humidity. IT was too cumbersome to get through via phone with automated service. Once a connection was made with a person, it was a smooth transaction. Staff was was very helpful and clear.

My son was on a boat that capsized and his phone ended up in the bottom of a lake. I submitted a claim to Assurant using the information from my T-Mobile account for the phone. The claim was denied. I contacted T-Mobile and verified I had coverage. I then called Assurant. I was informed that the claim was denied because I entered the incorrect storage capacity for the phone. Mind you, the phone was at the bottom of the lake and I assumed the information T-Mobile had in my account was correct. I asked the customer service rep if I needed to resubmit the claim with the correct information. He informed me that I could not do that. He basically said I had one chance to file a claim and I blew it by putting in the wrong information - even if it's what T-Mobile had.

When I filed my initial claim I was told I had to complete the request online. I was advised I would be sent an email. That never happened. The next day I called back and was told no claim history on my file. Horrible phone service in the claims department.

My experience went very well. It was fast, easy, and the service rep was attentive. My replacement phone came on time just as I was told it would which is very rare when dealing with other companies. I would definitely recommend Assurant to my family and friends in the future.

Assurant was very fast in replacing my damaged phone. I called and informed them that my phone was damaged. The operator was very nice and acted immediately. I received my phone immediately and I will recommend them to anyone.

Every claim I do has a 3-5 business day “security verification” process. When you ask why they all say they don’t know. When you ask to speak to the department that knows they say “we can’t contact them. They don’t have any phones”. It sounds weird that a company bragging about an overnight process makes you wait a week before you get your phone. Then when it ships there’s no update on the site. You call in and they give you a tracking number. Then you see that the package hasn’t even left the warehouse. This company is a joke. I never wanted a big company to crush a little company the way I want AppleCare to take Assurant out!

The day I ordered my phone the lady was nice and the people I talked to on the chat site was as well and helpful but on Friday the 3rd of July the lady was not that polite and got a bit rude with me. I just needed my phone for work and it arrived today July 6th. Thank you for the replacement!

Transaction went smoothly. Phone came the next day with a return label for the broken phone. Very satisfied with the service I received from this company. Very good communication throughout the process.

At first, I was getting frustrated because of some computer issue on logging in. I contacted Assurant and had to make 4+ calls between them and T-mobile. However, after getting the computer issue fixed, the service was very efficient and not stressful. I received the replacement phone in a very timely manner.

Never had any idea my claim was accepted or my phone shipped. The phone that was shipped is laggy, slow, and loses battery very quickly. My previous phone had none of those issues. Called and asked to change my email, never happened.

I called and reported the damage my phone sustained from dropping and breaking the glass. A new replacement phone was sent and I sent the broken phone to your York, PA office. Great service and smooth operation.

Contacted the support number for Assurant for phone replacement and didn't get through. Decided to use the website and found it easy to go order a replacement. Phone arrived the next day. But it was not the same color as my original phone. Contacted support and they explain because of turn around the color was not guaranteed. Overall I'm happy with the service provided.

My phone was stolen and I called Assurant for assistance with my claim. They sent a new phone quicker than I expected. I appreciate the help and professionalism, I did not have to wait a long time for my replacement to be delivered.

Had a terrible experience with Assurant. Terrible customer service. I asked to speak to a supervisor about a issue I was having regarding the shipment of a replacement phone. I was told a supervisor wasn’t available and that I would receive a return phone call. That was June 25th. I still haven’t gotten a phone call from the supervisor. I’m definitely switching phone carriers because T-Mobile is affiliated with Assurant and I want no parts of this company. Very unprofessional.

The worst experience. Phone is broken, I file a claim 6/20 Sat. They say they received the claim and I should receive the phone by Monday 6/22. I get an email saying my claim is under review??? WTF does that mean? And how long does it take to look at a driver's license and to see if I'm up to date on my insurance coverage. I paid the $99 with a credit card, how long does it take to do a transaction? On 6/25 Thursday, my payment cleared???? WTF is up with that? I didn't receive the phone till Friday 6/26. That's absolute BS!!! I had no phone for 6 days and there is no reason for that.

Was sent three phones and none of them could be activated you're saying. Poorest customer service I've ever gotten in my life. Had to buy a brand new phone because they couldn't get their stuff right to send me a phone that I pay insurance on that I can activate.

I submitted a claim, received a new phone. Note 10 with smaller screen than mine. Called back telling them that I didn't like small screen. A person told me on Wednesday July 1, to return cell note 10 with the sticker send to my email. I sent it and a day later I received a new label with Fedex number. Called again on Saturday worried because I sent it with no tracking number, because that was the instructions from the representative. My weekend was horrible. Imagine that. Someone's could steal the phone that I returned.

I’ve filed a couple claims for damaged phones that I have and the customer service has always been great. Very helpful and the replacement phone is shipped right away. I had my phone after the first business day.

Application was simple. Delivery was prompt. I’m honestly happy with the whole experience. Now more than ever am glad I’m paying for insurance. The deductible was reasonable being that I have an iPhone.

It took a week for my claim to be approved then I got sent a purple phone when I have a blue one. Found out even though I've paid over 300 in insurance fees and then paid the 99.00 deductible, color is not guaranteed. Which I believe should be. Because now my son has a purple phone, when we orginally bought the blue because it was his favorite color! And I don't know my account number so I included the phone number.??‍♀️ You'd think when you pay so much for something that they could at least replace it with the same thing.

I had a damaged cell phone, and called for a replacement. It was handled quickly and efficiently. The phone arrived just a few days later (It was late on a Friday when I called). The new phone had a return label in the box to send back the broken one.

Ordered my replacement on a Friday and received my replacement on Monday morning. Very pleased with not having to wait a long time for my replacement. Customer service was very nice, professional, and helpful!

Replacement of damaged Galaxy S9+. Service Representatives were knowledgeable, friendly, and very helpful. They walked me through the Claims process, explained every step and made sure that I understood everything. Shipping was fast. My new phone arrived in perfect condition and setup was easy.

The customer service representative that I spoke with they're very good job of meeting my needs. I received my phone in a timely fashion just as they said I would. I would rate my experience as being a satisfied customer.

My cellphone battery caught fire. I reported it to T-Mobile and Assurant claims. I received a new replacement phone without any difficulty. Thank you very much. Assurant was very understanding and professional.

The process of exchanging my cell phone was the absolute worst experience I've ever had. I wish I could give a rating of negative ten because that is the level of service I received. The experience with the representative was horrific, from lack of knowledge to the basic professionalism and customer service.

The screen was plastic, not glass, the processor was sub par. Not the phone I used to have. Looked like it, did not act like it. Sent it back immediately and was told they are on back order. In over 3 years I paid 12 a month for coverage in case my phone went bad. Now I'm without a phone because of this joke of an insurance company. Would not upgrade to a 'like' phone. This company is garbage. Customer service is great, however not backed up by product promised.

The replacement phone sent to me is such low quality compared to my original phone. It heats up on charging and the charger is so flimsy that it bent in one day. I am returning this flimsy phone. Unbelievable!!

Fast service on the phone. Fast delivery. Received different color than the original one, but understandable. Satisfied with the service. Just unsure if the return package is good enough to keep the equipment safe. Thank you for the service.

My Pixel 4 XL got damaged, went to file a claim through T-Mobile, and found the experience to be simple, and straightforward. I ended up getting my phone a couple of days later. Put my old phone in the pre addressed envelope and BOOM! It's a very easy process, I do recommend it highly of you've damaged your phone.

The phone you sent me is defective. It overheats and shuts down when taking pictures or videos. I have restarted the phone and but it is not functioning properly. I would like a replacement with a new phone not a refurbished one.

I received quick, professional, polite help during this stressful time for me. The young man that helped me was knowledgeable and friendly. I was thankful that I had purchased insurance. I was pleased with T-Mobile service.

Everything was great, very professional. It was a great experience. I would not hesitate to deal with you guys again. It was very pleasant. It was very very well worth. My wild thank you again very much. Will do with you again if necessary.

I used the online services, it was quick and easy. I entered all my info and my device shipped immediately. The return process was was just as easy. I would use this process again, and recommend this service to my friends and family.

The sign in/device id steps need some flexibility. I was filing for my wife who lost her phone while out of town camping and couldn’t file. Assurant would not let me list her phone number even though it is on my account and I am the only one with a T-Mobile account in the family. When the new phone was shipped MY phone number was disabled because I had to file under my own number! It was worked out once we received the phone but only after 2 hours with T-Mobile support. Glad it worked out.

This replacement took a week to process and multiple calls and verification. This was not easy as past replacement. AFTER all was verified and my claim was approved I was told I was getting the wrong color. Then I had to cancel my order and reorder to get the right device color. The system was showing my current device was an s20 PINK but my verification I submitted proof of purchase showed s20 blue.

I currently have three iPhones that I have covered with y’all. I did a claim with one of my phones dad went completely blank but did not turn off. I grab the other phone that is Damaged and install my chip in it. You’ll send me a notification that I have till the seventh of this month January to put my chip back in it or else I will lose a claim.

Online claim is easy to use and comprehend. The Device was received the next day. The customer service representative was courteous and answered all of my questions. We received the device as scheduled and it was as expected in excellent shape.

Customer service representative was nice, professional, helpful and informative. It was of the Best experience I have received when dealing with the company. I would hope all of the customer representatives were this easy to talk to, it's customer service after all. We look to be helped not find more issues to have to deal with.

Greeting Assurant Family. I’m very pleased to give you a great feedback, thank you for all the effort you all did to help me with the phone. There are no words to describe how diligent, amazing, responsible, respectful you’re all are. God bless you all. Keep Rocking as you always do.

Simple and Easy Replacement Process. I couldn't remember my Old Address in System and failed verification process 4 times until I could remember exact address. This was frustrating. I used my personal security code but apparently that was not enough and I had to have my address.

In the process of moving, and already had too many responsibilities of which to keep track. Assurant lessened the load with providing efficient service. I received my replacement phone quickly and easily, no complications. Thank you!

SIM card came fast and activation was smooth and easy. The first SIM card was sent incorrectly and a new one arrived the very next day. No issues further. Representative was steady and provided sufficient service.

Tried to apply online like phone message says, but pin code was not right. Called, but they said that they need to talk to account holder. Have husband call and tells me new pin issued. Go online again but pin is still wrong. Call and find out that new pin won’t update til 24 hours. Finally call again for them to send a direct link from email. Finally got claim submitted!

Horrible experience! Took a week of dealing with these people before I finally got sick of it and asked to speak to a manager. Pretty sad that only the managers know how to serve their customers. Best advice is to ask for a manager up front!!!!

I really was impressed with their service and courtesy. I love my replacement phone so far!! This is the second time I have had to use this insurance in the past few years, and it's worked great both times.

I got my replacement phone in a timely manner & the representative was friendly enough. I was dissatisfied with activating new phone. It said follow instructions on the screen & it should have said take to local store because it's IMPOSSIBLE to activate unless you do. Then they wanted to charge me an additional $70 after I just paid them $100 deductible!

The service received from Assurant was excellent. Received my replacement overnight. I had no problems talking with the representative on the phone, she was very helpful and answered all my questions accordingly.

It was fast and easy to file my claim online. Got approved and shipping info within 24 hours which is great. Received replacement phone in a sealed box with pre installed screen protector. Provided return packaging for damaged device.

All went well and quicker response than previous times. Good work on getting my claim processed quickly and shipping was fast. Claim process was easy as usual but response time was much faster and more efficient.

My nephew lost his phone but I was able to locate it through tracking. However, the people denied having it. When I called Assurant they shipped the replacement right away. Thank you for your courteous and prompt service!

My replacement device was lost with the carrier. It has been over a week and Assurant will not send a new device. Customer service has been terrible regarding this situation. I am very disappointed with the level of care and support that I have received from Assurant.

I waited for 5 days. I called see where my phone was and they never sent me an email that I never knew about that I had to fill out and send back. Now T-Mobile will not do the transfer on my phone nor show me how because of Covid-19.

The whole process was made clear & simple. Friendly & attentive customer service. A fast turn around time. Excellent communication. It was a lot easier than I thought it would be. Next day shipping is awesome.

Great job! The person who helped us was very knowledgeable and answered all of our questions. The replacement unit arrived quickly! We are happy! All of my experiences with Assurant have been very good!

I am very satisfied with the insurance protection for my device. I am also pleased with the easy, convenient process for submitting an online claim and how quickly I received my replacement device; with no interruption of service.

I didn't like the store reps not being able to help me like in the past. Just gave me the Assurant number. I had to call again to follow up on my claim & then I paid $99 for something that could have been a technical issue & caused me $0. There was no real tech solutioning. Now the replacement phone arrived timely in the mail, so that was good.

I received my phone in a timely manner. Important to note, they should have a signature required and not just leave the package at the door. Or ask if we want to pick it up from a UPS Lock box. This avoids any missing products. Other than that I got my phone fast. Thank you!

The replacement device you sent it to me I can’t hear. Its volume is very low. It’s already in high level of the volume but I can’t hear well. I’m very disappointed about the device I received. I’m going to contact the T-Mobile right now.

Filed a claim. Received a damaged replacement device. Was told that once I sent the damaged replacement device back with their FedEx label, they would send another replacement. Had to call two days later to find out if the new replacement device had been sent. It had not. After explaining my frustration with the misinformation I had received, I was told that they would expedite my order so I could receive the device the following day. That also did not happen. I have been without my work phone for a week now and don't foresee it getting here until the following Monday. Communication is poor and customer service reps give misleading information without any follow through. I would not recommend this service if you can avoid it.

Everything was great until I called in with a valid concern about the claimed phone. I didn't know that the system was updated to accept the discrepancy so the claim could be completed. It wasn't like that last time. When I called, the representative told me I needed to speak with my carrier, that Assurant wasn't taking care of the claim.

I appreciate the service I received with the replacement of my brother phone. They were very professional. They deserve a 10. I added my brother Anthony to my account. He is an elder. He lost his vision in one eye. I appreciate Assurant expertise with this claim and the nice lady that helped me was amazing.

From start to finish, the return process was very easy, quick, and the manager at the Sumner retail was very friendly and helpful with instructions on how to file a claim. We also received an email that the damaged phone was received. Very professional. Thank you.

I'm happy with everything up to the point of trying to transfer the information from my old phone to my new phone. I went to the store and they transferred everything except my photos and my phone contacts which I need.

I had the worst experience with this company. First they send me a defective phone and would not send second replacement until I send back the defective one which took almost two days because they didn't send me the shipping label on time. They finally shipped second replacement after two days which I didn't receive for next 4 days because of the weekend. I almost spend 5-6 hours with them on the phone and they weren't very helpful to expedite the process. Very disappointing.

I called for a damaged phone, gentlemen on other end was extremely helpful for my needs. Your time frame for delivery was before time I was expecting. Thank you for giving me great service and comfort of mind.

I received my replacement phone really fast. I was not expecting to get it so fast. The whole process was fast and easy customer service was great and very helpful. Thanks for the quick and great service.

Very sweet and great customer service. They took care of our claim right away without any problems and we received our phone the next day. Highly recommend you to right away make your claim if you have an issue????

The process was very easy for me. The automation on the phone was not very convenient but the online process was. I was frustrated on the phone and moved over online to finish a lot quicker than on the phone.

Experience was awful. It took two days to get everything processed. They kept sending me here and there, here and there. When I finally received my phone the device keeps getting stuck and I have to power my phone off.

I called in to report a lost phone. They helped me with no hassle. Everything went smoothly and I received my phone the very next day. Very good company and great service. I would recommend this company to friends.

Worse service ever. I hate Metro PCS. Two phones in one year and I had to pay for activation. None of these phones are good. I had to pay 50.00 for a new phone, 15.00 for activation and 49.00 for my monthly bill. No discounts. I'm a single mother struggling and this company rips people off left to right. A non happy customer.

Package was well put together. Very easy to follow directions on return. Replaced device is the same model just newer condition. The data of my history of photos, contact numbers, email and passwords were no hassle to transfer to new replaced device.

It has been over 2 months since my claim was filed. I had to purchase a new phone I did so same day as I was told that I was unable to get a replacement and I am still waiting for my check over 2 months later. I am VERY UPSET AND DISAPPOINTED that it has taken this long for you to complete this. I am out almost 1,000.00 and I will not use the services again.

Good customer service, I got my phone replaced overnight, so I'm happy I have this insurance, definitely recommended. You never know what's going to happen to your phone!! So you need this insurance to cover your back!!

The delivery was good, the phone was not the refurbished phones back was in very used condition, when I hit the back button it doesn't always go back with one click very disappointed that I had to pay a 100.00. For a used phone will not recommend your company to anyone!! What good is insurance if you get ripped off?

The process was extremely easy and once I sent my signed paperwork the phone was there the next day! Great customer service & very professional. It's very refreshing you have an insurance company take care of you right away.

My phone says it was delivered on the 25th of June which it was not unless they delivered it to the wrong house. I paid for my device and I would appreciate the device delivered to me. I do believe I need to he contacted but MetroPCS tells me they can't do anything.

Replace damage device in a very reasonable time, good customer service. I was very pleased and thankful for the timely assistance in taking care of my phone. I was thankful to have the protection plan on my devices. Would recommend it to a friend.

It was a very good experience. Agent very well prepared. Fast service. Received my new phone next day of my claim. I surely recommend Assurant to all my friends, because the service it was fast, easy, and super professional.

My phone burned out and I needed a replacement. Once my claim was submitted and approved (only took two days) my phone was shipped overnight. Only feedback is for the company you are under. They need to have you more accessible in their App for quicker progress. I waited 3 weeks before finding out that this was covered in my insurance.

I filed my claim then my claim was canceled. I called back trying to find out why but didn’t get a clear answer. Was told that I put missing and lost on a form so I went on to say those were the same thing but also argued that I told them my phone was took from me at a gas station. I asked for Proof. Was told they had no proof that they could show me which was odd to me so you tell me I lied but can’t prove it.

Great customer service was provided to me during this process. Everything was explained in detail to me & the representative was very knowledgeable & kind. I will be happy to recommend your warranty service. Thank you.

I really appreciated the professionalism and integrity of Assurant. My son & I are happy customers, and definitely recommend getting this insurance for your phone. We called to place the claim, and the phone was in my son’s hands the next day! Keep up the great work.

My new device got here in less than 48 hours. It was a fast delivery. The only one thing that was really confusing was that you guys were not allowed to use my Gmail or use another number to set my sims card over the phone.

I had a Samsung Note 5 that developed a purple spot in one corner of my screen on Friday, June 19 and by Saturday June 20th, the purple hue on my phone made my screen unreadable. I got on Assurant chat and spoke with Arlene and she told me that this was covered under my protection 360 plan, but it was a mechanical breakdown and it would be turned over to T-Mobile. Bottom line, I spent a total of 9 and half hours on the phone between Saturday, June 20th and Monday, June 22nd. T-Mobile would not take responsibility saying it was not a mechanical breakdown and Assurant saying it was. The last conversation I had with an Assurant representative was that the last Tech person that I spent 3 hours on the phone with told Assurant I sat on my phone. I did not, but had to say I did and pay $99 to get a replacement phone when mechanical breakdown is a no charge event.

Filing a claim with Assurant was extremely easy! I received my replacement phone the following day. My only "gripe" was not knowing that the insurance claims are not handled in store. Had I known this, I would've been able to file my claim quicker and wouldn't have made an unnecessary trip to the T-Mobile store, especially during the COVID-19 pandemic. Other than that, my experience with Assurant was great!

I received my phone and ever since I have it. My apps will freeze, my phone will restart on its own. Will kick me out of certain apps. Go into an Apple logo and stay there. Had to wait for my phone to die for it to restart. I can’t turn off my phone. It doesn’t let me. It kicks me out of my own Apple ID and have to sign myself back in. It’s horrible and after backing it up the iCloud and resetting it and uploading it from the same iCloud it still doesn’t fix the problem. I went to T-Mobile and they said it was the phone they send me.

This company does not have there act together, after 5 days of waiting for an approval I have to call them just to find out that they need my identification, and then tell me 3 to five days more waiting and it's been 3 more days and still no answer, pathetic.

I loved how quick I received my replacement phone and got a free upgrade. Definitely happy with this process and how easy it was to complete the claim online. I am glad I have this protection plan on my cell since I find myself using it often enough. Thanks for taking the stress out of an otherwise stressful situation!

Y’all withheld my replacement phone because y’all lost the money I sent to pay for the insurance claim for over a month. Even after my consistent calling. It wasn’t until I threatened legal action and leaving the company that y’all miraculously find my payment and send my new phone out. Very unorganized and unprofessional.

I have paid $12/month for a phone protection plan for my Xfinity Mobile Samsung S9+ for the past 24 months. I dropped my phone and cracked the screen. Only 1/3 of the screen is responsive. I went to local Xfinity store...no help...can't help me there. I guess I shouldn't have been surprised by that....but OK. I called Assurant and filed a claim on Friday, I was given two choices...pay $29 and drive 25 miles through Pittsburgh city traffic to the one of few repair centers that are open, OR pay $99 and have a replacement phone shipped to me "next business day" OR I could pay an additional $30 to have Saturday delivery. I chose to pay the $99 for next biz day delivery....

I filed a claim, after which the website and to phone calls gave me zero answers of a timeline or expectation of resolving my issue. Samsung was on back order was the only thing I heard in 2 phone calls. I asked for a a supervisor and talked with Matthew. Everyone was polite but had no way to resolve my issue, just the phone was on back order and it would be sent when they came in. I offered to by a phone and be reimbursed after, Matthew said that was not possible. I asked for another supervisor and he said they were busy. I asked for their voice-mail, he sent me to Mary or Anita? I left a message explaining the issue and asked for a call back and received nothing. I am very disappointed and have no interest in working with your company again.

It was a little worrying at first because I thought I was supposed to receive it within the next 24 hrs, 2nd day came around and was thinking not it's time to worry or get mad and it was there in front of my door next to the wall and I thought idek how long it's been there. But thank God I got it when I did.

It was excellent. Very appropriate & efficiency. Good listening tactics which is highly appreciated in this times. Cell service for me is not a luxury it is a must since I have chronic illness from beginning of my birth. I am very appreciative of how attentive your assistance was in getting a replacement as soon as I did! Which is a great asset. THANK YOU VERY MUCH. God bless & stay safe.

I ordered my phone on Sunday and it was delivered by Tuesday if not sooner. I’m happy I didn’t have to go without my phone for long. The setup was easy and I was able to use my phone right away. I call customer service to lock everything in.

The process was easy and fast. I reported the damaged phone on a Sunday and received the replacement on the following Tuesday. I had the original phone for a couple of years, and I guess a direct replacement wasn't available, so I received an upgrade, the subsequent model of the original phone that was broken, It was a pleasant surprise.

Replacement was given quickly. Thank you for being so kind and understanding Rose.

I liked how efficient and straightforward everything was. Before I tried going through Apple support and it was a huge hassle, constantly being transferred with no luck. But with Assurant it felt like I wasn’t jumping through any hoops also the speed in which the replacement phone was sent out. Great customer service. 10/10 would recommend to a friend.

I was not sure how to file a claim, I filed the claim online but used my phone number that the account is under but I should have used the actual number for the device I was filing a claim for. The agent helped me with my claim. It was approved right away and I received the replacement device fast and enjoying it. Thanks!

I was mugged and knocked out, they took everything I had on me...debit cards, id, social security card, phone and charger. I was satisfied with the time it took to get my replacement phone but when I asked for a replacement charger I was told they had none in stock and I would have to get my own charger out of pocket. This is ridiculous. Why do I have the insurance if they can't replace everything that needs replaced. In my opinion, this is bad business and I am not happy.

From the phone being on back order and me having to call 4 times to figure out what the delay was to the refurbished phone that I received OVERHEATING out of the box and having to go again without a phone this has been an mess...One call resolution should be the objective whenever possible and have to send a phone back to process an exchange for faulty equipment y’all sent me is unacceptable. To charge someone for a device on delay, without even notifying them is bad business..I would not recommend y’all and if had another option, I would take it.

I went to the store upon learning that my phone was lost/misplaced. They put me in touch right away with the Assurant representative. The wait for a representative was not long. She, Freddie {sp?} was clear, concise and friendly. We went through the questions and everything required. She might have told me how long the process was going to take; that is very helpful -- to gauge time and necessary waiting time, etc. I appreciated her serious attention to my issue. Phone arrived quickly. Excellent customer service. Thank you.

If used phones are tested and verified by Assurant, why am I getting a garage phone that does not work? Assurant is quick to take my monthly payment but refuses to confirm a replacement phone does work properly. This issue is the cause of poor management and leadership at its highest level. A simple task with management doing a final verification is that simple or delegate someone of that area. Upper management still has to make sure procedures and policies are followed.

Bought thinking it would cover damage to my phone, after years of paying monthly for insurance, I needed it, they wanted $175 for a remanufactured phone, it was sent to me with no charger and battery dead?? Insurance!! I cancelled my insurance and went and bought a new phone for $30 and although it was a different brand, it fit all my old chargers, the insurance replacement didn't work with anything but their own charger (that they don't send with the phone). Pure fraudulent insurance program! In my opinion!

Replaced my Galaxy note 9. Went swimmingly. Fast service. Fast return. Would use the insurance again if needed. I'm very pleased with the service and tracking info was always accurate. It was only a few days from initial call claim to returning broken phone.

I completed a damage device claim form online with Assurant. My telephone was damaged when it fell face down on the concrete in the rain. The face was damaged and I could not dial out because some of the number keys weren't working. My completing the claim form was user friendly.

I broke my phone screen. I pay 15 dollars a month for the "privilege" to spend $100 for a refurbished phone, that doesn't work properly. Chrome lags after being updated, the battery lasts less than 12 hours, and the auto adjusting screen brightness fluctuates way too much, using even more battery. I had none of these issues with the new-in-box phone I purchased from T-Mobile directly.

When I received my new phone the camera was cracked. It is a very small crack that I didn't notice right away. I also do not have a return label to send my old phone back. When I called I was told I would receive a new shipping label within 24 hrs (I am trying to sent the phone back on my only day off) and that I would have to file a new claim and pay a 100$ deductible to replace the new broken phone. I will never deal with this company again.

They have not delivered my equipment because they have not delivered they send me one and it was bad I sent it and they still send me another and I am waiting for it send me a phone with a problem and I sent it.

Thank you! As soon as I contacted T-Mobile to shut down my stolen phone a notice showed that I could pay. The deductible and a new phone was overnighted. Wow that was fast! Feel bad about what I lost with last phone, but sure glad I didn't have to pay full price for a new one.

I file out a claim on the website and the experience was mind blowing. It was so easy to file the claim. I never thought using the website to file a claim. I did call and a rep told me that I a use the website instead and I did. Thank you.

In the contract that was given to me by a sales associate in T-mobile, it states that it will be a 100 dollar fee for a replacement phone. Once input card information it bumps up to 175. I call customer service and no one could tell me why it says one thing in the contact and charge a greater amount at the end. This is not right. May I get a refund of 75?