Assurant Phone Insurance Reviews

The best choice is Assurant!!!! Super fast, friendly and perfect. I made my claim on the website and was super easy just take me a few minutes!!! And after 2 days my claim was approved!!!! Always the best.

Service was good. I just wish it wasn’t such a lengthy process!! This is my second time using your service and both times the call took up to or over one hour which seems excessive!! With all the security loopholes it seems easier to catch a flight somewhere than to get a replacement phone that I pay for on a monthly basis.

After 2 years, my cell phone broke along the bottom edge. Using the insurance as recommended by T-Mobile, I received a replacement. When I purchased the insurance, much of the decision was based on being told I would receive a "new phone". This was not the case. As a matter of fact, I could not even purchase a replacement protective film to cover the screen (Bell Road and 3rd Street) as they do not carry "old parts". So, now I am the owner of a "used" phone, and no screen cover. Somehow I fail to see what worked out for me. Perhaps the best strategy is not to "believe" and buy the insurance. It may actually cost less to just buy a new phone. My number is ** if that helps you reference my account.

My purse was stolen Nov. 18. I live alone and do not have a house phone. When I called to replace phone, I was told that I could ONLY pay the $100. Deductible with a credit or debit card. I had neither, since all my cards had to be canceled. Went to bank, got a temp card...couldn't use that because it didn't have the security code on the

It's easy and super fast. Reliable and very easy steps to complete the process. 24 hours phone customer service. Easy question to answer and not give you hard time. It's my first time and I am very satisfied.

Lost my handset. Assurant was able to replace it in 24hrs. Was so happy and thankful despite bad weather. Was really impressed. Would definitely recommend this company to most of my friends and co workers.

I request a new device instead I get a used or refurbished. Just send the phone and that's it no charger no cable no ear phones. Also the the low volume button is not like the upper volume. Is like loose or over used.

My experience with Assurant was excellent. Called to file a claim for my damaged iPhone and received a replacement phone the next day. Had my new phone up and running that day. Definitely worth the money for insurance.

I would give my experience 0 stars if I could. My claim was submitted on November 4th for a second time. The supervisor I was speaking with said the original claim had been entered by an Assurant employee incorrectly so she canceled it and opened up a new claim. A T-mobile representative was also on the call providing a variety of information to the supervisor. However, a few days Iater I received an email asking for more information, of which had already been provided. I submitted the requested info a second time. Then I received another email asking for more information which had already been accepted. In the end it took over 3 weeks to resolved this issue and to receive a replacement phone. It’s an unacceptable amount of time.

Easy process to file a claim and exceptionally fast delivery of new device. It was nice that return packaging was included and also that the phone came with a new SIM card and was registered to my account already (all I had to do was call customer service and the IVR processed the change automatically). You guys really thought of everything!

Got my phone right away with easy instructions to send my old one back. Piece of cake. Would recommend Assurant to anyone.. I have taken advantage of their insurance twice now, and has been a smooth process both times..

My claim was processed quickly without any issues and I received the replacement phone the very next day. Had to make this review longer so it would let me post it. Next time I won't bother leaving a review.

My son’s cell phone was having issues.. I called Assurant and not only did they send me a replacement phone, but it was delivered in less than 24 hours! Very efficient and cooperative throughout the whole process!

I called to check about my claim and has sent my drivers license in with claim because my husband was at work. I called the following week and a representative told me it would not hold my claim up even though I was only an authorized user and not account holder. The following week I received a call saying they needed my husband's drivers license to process claim. The misinformation I received the week prior held my claim up another week longer. I also do not agree with receiving a refurbished phone when my phone was only 6 months old. That is a very stupid policy. If I had other options for a cellphone carrier in my area that was better I would cancel my service.

I called and reported a incident for my broken phone and my complaint was approved immediately, with a low deductible fee, and free next day shipping. I am definitely more than satisfied with the service I received!

My experience was with Assurant was great. I didnt have the money to do everything in a timely matter. But they worked with me and where fast and very polite on everything they did. Would recommend to anyone.

Your agents were very courteous and patient. Very knowledgeable. Kudos! They helped in every they can to facilitate the process. I was very satisfied with the way they handled my claim. They processed it fast too so I didnt have to spend a lot of time on the phone.

Your customer service representative is NOT professional, and did not take time to explain the claim or any questions related to the claim. Very UNPROFESSIONAL. The shipping of replacement device is on time, and accurate, so this is the reason I gave a 2 stars.

Been at least 2 weeks. Haven't received package for some reason. I called and they said it was returned. Now I'm still stuck with broken phone. I called customer service almost a week ago and still haven't received phone replacement.

Claim process was completed quickly and easily by phone. Replacement arrived safely and promptly the next day. We were able to get help with transferring data to new cell phone at Spectrum store in Madison. Thank you!!

My experience with the company was excellent. The Assurant was fast with a new phone. I so glad I have this insurance and I will recommend my friends. I have this insurance company for different house appliances.

Absolutely the worst. I still have yet to receive my device.!! I submitted the claim and was sent a device in 2 days which was excellent. Little did I know it was a refurbished device never was I told that was an option. The only reason I found out was due to the scratches on the device and a slight dent on the corner. I called and was told to send the device back that as soon as I would drop it off at the post office they would send me a new device that was about a week ago and I still have no phone. I absolutely hate how difficult they are making this for me! Not one thing has gone the way they said it would!!

We were very disappointed with the service given to us. 1) T-Mobile had my dads phone rated incorrectly. Representative claimed I could have it corrected to the correct tier and then call back and my deductible would be adjusted. When the tier was corrected Assurant did not correct the deductible and it took one week to sort this problem out and get a new phone. Very disappointed with assurant.

When I called my phone would not turn on. I had dropped it and it wouldn't turn on. Your people were very helpful and friendly. Seem to be pretty fast service to getting through and they told me it might be two or three days and I have my phone the very next day cars. Real satisfied with them.

Assurant respond to my problem not fast but very good. I'm very grateful. I receive replacement device. It’s in good condition. All representatives was were kind. Thank you so much assurant. I would recommend to my friend.

It makes such a difference when you have a great insurance company like Assurant. Very timely, accommodating and very nice to their customers. They really make sure that you will get the service that you need and they don’t make things complicated.

Simple to use online form submission, received phone next day. A service far above the normal. I have been a T Mobile customer for over 15 years and have had nothing but great service and equipment. I will continue using this service for years to come with these cell service wars.

Damaged return Samsung Note 9. It was easy and fast service. But the downside is the product is refurbished. It was shipped the following day. Phone have cracked screen even if screen protector was installed, so I have to file a claim.

The Claim was really easy to do. The price for the deductible was fair for the unit to be replaced. The unit arrived the next day, in conditions. Sending back the old broken unit was also easy, with the enclosed paid shipping envelop they sent me. Really happy with the service.

Horrible experience. I purchased the insurance for a phone and when they sent the replacement they insisted I return it to them the same day or my card would be charged $2000.00. Really? At first I could not find the return label and they wanted me to go to the public library that day to print it from my email. I explained I would not open my email from a public place and again they told me I was going to be charged. Metro PC's would not intervene and I had to cancel my credit card after I returned the phone to make sure it didn't get charged.

WOW! You were AWESOME! The claims lady I talked with on the phone was friendly, knowledgable and helpful. I had my replacement phone THE NEXT DAY! THANK YOU SO MUCH! You guys are amazing!!! I highly recommend you.

Assurant made the process fast and easy. I received my replacement phone the day after filing my claim. The customer service was great. Each time I called, they were friendly, knowledgeable, patient, quick and reassuring. Overall, I was very happy.

I received a LG 4 as replacement for the LG STYLO 3 PLUS which was mechanically broken. First off, the LG 4 phone is OBSOLETE. No store carries any phone cases, chargers, cords, car chargers, etc., or any accessories for this phone. When I called and explained this to a representative, I was informed that the LG 4 was comparable to the LG 3 PLUS. She said if I didn't like the LG4, they could look around and see if they could find me another LG3 PLUS! What, are you kidding me? I said I should have been sent a LG 5, she explained that considered a upgrade.

Process for submitting a claim was easy and intuitive. I received a response right away. Replacement device was delivered quickly in new condition. Packaging was more than adequate for protecting device in transit. Thank you.

I found that the phone was experiencing an expansion of the case due to battery issues, and you were able to get me the exchange phone basically by the next day. I need the phone for business and you came through nicely.

Thank you for a great customer experience, and rep. The replacement phone arrived very fast. Thank you guys for all that you do. Im very glad that I do have insurance on my devices. I didnt have any hassle at all.

Got my replacement phone less than 24 hours. Everything's great! Phone looks new and is working great... Thank you. So worth the insurance. I was afraid refurbished or not? Right now I don't care. It looks and feels new and it beats the shattered screen.

The Battery life in my replaced device is terrible! It doesn't last for more than two hours. I don't use it a lot during the day and it dies by noon. Not Happy with my replacement. My other phone lasted all day!

Overall Assurant was very efficient & helpful. We got the replacement phone within days of the call. The only problem I had was T Mobile did not notify me that there had been a change in the deductibles.

Zero stars if that was an option. Was told wrong information, sent to the Apple store instead of filing my claim after spending hours on the phone. Then At the apple store, hours later, was sent back to Assurant finally. Some of the poor service was from T-Mobile as well, however this has been a nightmare and I hope to never deal with this again.

The service was quick, accurate and courteous. Thank you very much. The insurance saved me hundreds of dollars. I have filled a claim with Assurant for a home issue and this company is tops.

When I called in an hour after my phone was stolen on Monday, the lady on the phone was very rude. She told me I would get my phone overnight like the T-Mobile associate had told me. The order got processed the next day and then the delivery was set for Thursday. I called back in and turns out the person who took my call never hit the expedited button. And nothing was done for me. I even paid a premium of $250..

Replacing a lost watch. The process that takes to get a replacement is way too long. Also, the product will be used and might not work properly. My status is approved and I am still waiting for my device. It has been 10 days already.

My phone dropped at work and I called T-Mobile ASAP. They transferred me to Assurant and they were super helpful with everything. My replacement phone arrived fast and was an easy process. I'm happy with how the whole service was.

Top of the line service and excellent customer service. Fantastic job. People were very nice. Very little wait time. All employees were here concerned and really wanted to help me. All seemed very happy in their jobs.

This is the worst experience I have ever had. I filed a claim on November 19th. It is November 27th and I still have not received my phone. I have called to try and cancel my claim and they won't let me cancel it or file a new one. They tell me they can't do anything until the phone arrives. Who knows when that will be.. I don't even want that same phone anymore. Who knows what that phone has been through since is hasn't arrived!

Phone was sent within two days which I gladly appreciated the hurry, upon receiving the phone, it started. It had been looked over and found to be in great condition. I noticed a small crack/ cratch in the screen and looked harder and seem two more light scratches. I didn't return the product due to needing it right away for work and it was a pain in my ** trying to activate it even with using my old SIM card and not needing the replacement. I had no other phone to call from and Metro store wanted to charge me 17 dollars to activate it. No way to call and have it activated from the replacement device.

My son's phone was stolen and I received a replacement. I had some trouble the first time I submitted the claim because I entered a phone number that was one digit off. I was able to call and a representative helped me resubmit the claim which was processed quickly.

I attempted multiple times to do it online but could not get it done. Chatted with an agent who did it for me, went through, paid deductible, waited 5 days for new phone. They didn’t ship it when I paid, they shipped it when I called to find out the status.

The customer service was very kind and helpful. He was able to resolve the broken phone issue. The new phone arrived quickly, around 36 hours due to the late hour we called. I was very pleased with the service this company provided.

The replacement process was easy to get through. The representative that I worked with was polite and keep the process moving forward. Great experience overall especially considering that the original device was buried in two feet of waste material and not recoverable.

Very bad customer service! Was trying to get my phone changed, because they got damaged, and it took them forever to get it right. They have made the wrong claim on the wrong phone number. Too many mistakes and wasted lots of my time!!! I have canceled my insurance for all my lines because of it.

First of all it took 19 days for me to receive a functional device. My name is spelled wrong when I receive it which I do not understand because I have spoken to these people numerous times since I made the claim. The service was terrible, the wait time was excessive and the first device I received was defective and came 15 days after I made the claim. I called my cellphone provider and asked to remove this insurance. There is no reason to pay for something that will NOT help when you need it the most!

The online claim process is simple and straightforward. Loved it. I am absolutely glad to have insurance coverage on 3 phones. I would definitely recommend it to family and friends without hesitation.

The service was really good and prompt. The person that took my call and my claim was nice and knowledgeable of the problem & claim. The wait on my first call was not long at it all, I really recommend the service you guys provided.

Great customer service! Helped fast and finished the claim really fast! They wasted no time and the fact that I received my phone one day later. Same day shipping, i was without a phone for only a couple hours! Well recommended insurance.

Thank you. I appreciate you. It has received me my phone but it was buy off but I didn’t request unlock notification email after was stolen and you sent me next day. When I get email from T-Mobile they said it will unlock 40 day after but you guys did well. Thank you.

Service was not what I expected after being a customer for almost 12 years. I had some issues with delivery and wanted to Express my concerns but, the representative was not interested. He told me that I had to go to the website to complain or give my feedback. I was really disappointed after paying 249.00 with the condition of the product that I received. I am considering canceling my insurance.

The whole experience was pleasant. Person who helped me was great and very helpful. She answered all my questions. Phone was sent very quickly. Got to me in three days. I will recommend this company to friend's and family.

Customer Rep was very helpful and the process was explained to me. The device arrived as promise and it was easy for me to transfer my information from one device to another. The phone is working very well.

Excellent service and prompt. I was quite pleased with the entire transaction. The customer service was great, no hidden fees and I received my phone right away. This is much appreciated in an industry loaded with hidden fees. Thanks.

When the device arrived everything was good. Fast delivery. The only thing is that the screen in the device went out. Didn't know what to do now. There is no damage to the phone. Just that the LCD don't turn on at all.

Assurant was quick about replacing my device.. However, they shipped it the wrong apartment number, which didn’t matter, because the UPS driver left it in the wrong place anyway.. My problem now is, both Assurant and UPS have determined my package was lost/stolen, yet neither company will admit fault. This has caused both companies to launch “investigations,” that will take 14 business days. The sad part is, both companies are speaking to me as if I’m a nuisance whenever I call. I’m a very UNSATISFIED CUSTOMER, to say the least.

I got the replacement and of course upgraded. Love it. A different charger, no case nor screen protector..some of the required features. I thank you. I know I wanted to rate 5 stars a company that strives for satisfaction. I traveling to Vegas's Thursday.

I was very happy with the service I received from Sarah regarding my daughter’s audio issue with her phone. A replacement was sent within a couple days. Sarah worked hard to resolve the issue after some misinformation was given to me in a prior phone call.

Thank you for taking the time to read this.

My daughters got lost her iPhone 8+. Called Assurant insurance. Sent a new replacement. Only paid $249. Thanks for I bought the assurant. UPS delivery mess up. Didn’t receive on time, pick up the package at asset's point location.

Phone was not functioning properly; customer representative was helpful in explaining the policy, process the claim fast, replacement was easy, phone arrived on time, had no hassle in the process. Am pleased and happy.

I called in to the claims dept. for a new cell phone; My son had accidentally dropped it on concrete and it stopped working. The process went smooth; answered a few questions and was told I should receive the new one in two days. It came on time. I just sent the damaged phone back in a prepaid small package.

Service was horrible. Supervisors and reps were horrible. You all sent me a defective phone then told me go 2-3 days without a phone 'til you mail me a new one. Then told me I could pay 5-10$ for warranty. After I just paid $99 for ya’ll to send me a phone that Glitches out and doesn’t show me my calls. Have to turn it on and off. Horrible customer `service. And supervisors don’t listen or pay attention. No empathy.

The company handled my concern with full consideration and on a timely manner. I received my unit earlier than expected with complete instruction. They didn't give me a hard time in my claim. I am very happy that they resolved my issue in a short span of time. I am 100% satisfied and will spread the news to my family and friends.

Very Happy with the service. Happy with the the operator I talked to - knowledgeable, understanding and non judgmental. Services were easy and convenient. So glad that I did insurance with our phones.

Sucks. Deductible so high and can not explains why. I pay a insurance thinking my deductible is a low amount. They sell this insurance make you believe if you needed is worth but I ending pay 10 times more than what I be tell. I could buy other cell for cheap of my deductible. I don’t recommendable this insurance. This is the second time the I buy this insurance yes to get my money for free because at the time I needed they not respond and always find a way for them not to cover or charge a ridiculous deductible.

I was suppose to receive my device within a few day. When I called to check progress I was told my device was sent to an address I hadn't lived at in over 4 years. I'm not sure how this took place when I confirmed my mailing address to the agent when I put my claim in. This mix up caused me not to receive my device until an additional week later. So in total it took approximately 2 weeks for turn around when I was told guaranteed 14 hour shipping and a few days after that for delivery.

Got contacted by a representative and the issue was solved.

Promised a Note 9 (164gb) bc Note 8 was not in stock. Cassie at Assurant put wrong address and it got returned to sender. Assurant refuses to send what was promised to me. Supervisor still has not called me back (Yolanda). Promised another supervisor call back by Tues by 5pm.

I called T-mobile and got a number to the insurance and the process was easy and fast. I would recommend it to anyone. The replacement phone was easy to claim and it was so easy to talk to about my experience with the representative.

The experience with Assurant has been relatively smooth. I received my replacement phone very quickly. Filing the claim through the website was simple and seamless. My only hiccup was with returning the device. In my package I received, an addressed cardboard envelop to Assurant, which said if shipped in the US, there was no postage necessary; but I also received a separate FedEx shipping label, that had a different Assurant shipping address. I was completely confused. I sent back my device several days ago without the FedEx label. I have yet to hear back if it has been received and I'll be upset if I get the $1500 fee if they don't receive it at the correct address. It would be great if someone could reach out.

I called in a insurance claim damage found. Long story short the processing time was long. I had to make over 10 calls. Okay about 7. It is all in your files. Please look up my account and read the report. Tmobile had to become involved. This should never happen to a customer. I did not feel like you represented me when I pay a fee per month for your service. So displease and the end after tmobile got on the call things change. Bad service.

Phone replaced after dropping in ocean. Was not able to recover due to the phone being 40 feet under water. US Cellular representative at Longview office was wonderful and called number for me, helping me set up each step of the way!!

The person who attended my call professional and she is trained for customer service. Friendly and she resolved my case quick and sended my device fast. I am sure I will keep this service for more time. Thank you I can keep trust in this insurance.

My life is so much better now that I am not cutting my fingers as I use my phone and I can also see the whole screen!! I use my phone as a life line to the outside world. I will forever cherish it after seeing how bad it is to have to use it broken or pay to replace. The screen is very smooth.

My little sister lost her iPhone 11 Pro Max and it got replaced in a week. The customer representatives that I talked to were all professional and knowledgeable of their job and very patient with me. After 4 days of waiting time, for them to check my ID and everything, I called them back and just 3 days later on, I received my new device. I would assure all my devices with them and highly recommend them.

No problems reporting and process was quick and friendly. Didn't give me a hassle or ask too many questions. My phone was replaced and I received it within a couple of days. New phone working great.

All was great until it came time to pay. Got the email and from then on it was not simple. The software has you start all over or read around and figure it out. I just called back and spoke to a person and it was easy. If you want people to pay you must make it simple. Click the "I want to pay my bill" on the first screen and up comes the fill in the payment screen. Thanks.

You help in replacing my son's stolen phone was wonderful. After it was to be dropped off the house guest refused the package. She didnt recognize my name. I was frantic when I heard about it. I didnt even know what to do next. I called and your customer care representative calmed me down and walked me through everything. Another phone was sent to my son and my world is back on track. My son will be starting his last semester to get his Bachelor's Degree in a couple months so I am very grateful for all your help.

Great and smooth. I liked the experience. They replace the phone with a new one, and so far I haven’t had any problem. I am happy with the customer service. Thanks. I will definitely recommend it and use it in the future.

After making numerous phone calls trying to get the claim done I received a new phone and it was the wrong phone. My phone is a 64GB and I received a 32GB phone. After paying my $10 they now want 40 more dollars to complete my claim and give him my phone. How come nobody could tell me that in the first 10 phone calls I made? So now they want 40 more dollars before I can get my phone. I think it's kind of crap but I got to hold out until there should be more money coming around. If I'd known whenever I paid the ten bucks that it was going to cost me $50 to pick 50 instead of 10. Yeah I think this is kind of crap but whatever. And when I was making the claim they kept telling me that I didn't own the phone that I was trying to make a claim on. I was trying to send me something else.

Quick and easy phone replacement. My only complaint was I had trouble paying through e-check (online and via phone), which was very frustrating since my credit cards were stolen along with my phone. Please try to fix this service for future customers!

I was so happy and extremely satisfied with the service! From start to finish the customer representative was so helpful all the way down to the order delivery and being able to track it. Thank you guys so much for the detailed way you guys handle things!! You guys are truly the best in the business!!

The service and turnaround time were phenomenal! I would definitely recommend the service provider. I was impressed with how easy and painless the process was. I look forward to continued use from this Assurant product.

Anytime I have a serious phone issue and need to file a claim, they handle everything fast and effectively and the new equipment is shipped out the very next day! I like everything about this process!

I was honestly dreading the thought of filing a claim. The thought of having to endlessly explain and recite my personal information was anxiety inducing. However, when I made the call, it was so painless and stress free that I was upset with myself for not having since it sooner. The women who handled my claim was personable, helpful, and funny. I demand you give her a promotion. She made an otherwise unpleasant task tolerable. It is employees like her that keep you in business, don't undervalue them.

The only thing that could have gone smoother was the beginning letter with phone and contact information. I started with Apple care and then finally ended up with you. After that service was excellent.

I went to the store to get a new phone disappointed that I would have to wait for a new one to come in the mail. The employee in store helped me order online at 8pm and by noon the next day my replacement phone arrived! Quick and easy service.

I have been with T Mobile for a Long time. I feel as a Customer that I should have been given a chose to have what type insurance I wanted with my plan not just because T Mobile picked it. I have no chose but to give in to what that already been chosen for me to have. I feel that the rate plan each like other insurance pays for deductible if he don't use the insurance for over a period of time No you still have to pay a deductible no matter what. I feel that is not how normal insurance works for anything else.

I received a phone w/out a charge, usb card, or the key for the locked sims compartment after I reported a loss of everything to insurance. I was told to return the insured issue phone last Sat. and still don't have my PHONE.

My daughter phone was dropped and the screen shattered. I called T Mobile and was connected to Assurant associate. I explained the problem and gave them the information they needed. The new phone was received the next day.

Called in to report my claim and was assisted promptly. I was clearly communicated with and it appears that the Assurant team coordinates information well on their end. My claim was approved and replacement phone was sent next day. Easy to send broken phone back to them and an email was sent back confirming receipt of the old phone. Case closed. Thanks Assurant.

Thank you so much for processing my claim so quickly and all of the customer service reps. were very helpful and caring. I appreciate you replacing my phone with exact same. You made the process smooth and easy to follow. We will recommend you to Xfinity and other friends.

Very courteous and helpful staff! They were knowledgeable and efficient. Technically, they knew what to do and how to move things down the line. Good job. Thank you. We are up and running again so we are happy.

Customer service goes above and beyond to help you with your needs. Pleased with the quick professional service I get from your company. Thank you thank you. Have been with Tmobile and carried insurance for 13 years now.

My account was handed by an outstanding customer service representative. She was attentive to all my requests answered my questions effectively, then processed my request within minutes! I was very frustrated with my carrier, but she had the patience to answer my questions and put my mind at ease.

Last time my device got replaced for damage, they sent me the wrong one, much nicer one, so this time, I had to jump through hoops for 5 days to get it replaced. They did, but their mistake turned into my problem. I had to wait 24 hours for every step. They asked for a document, they had it in 15 minutes, sorry, it is 24 hours to process, usually 26 hours... Overall, they got it worked out and I only had to delay my vacation 2 days so I had a phone.

Your service sucks. Paid the fee, gave my new address three times and you shipped it to the wrong address anyway. When I spoke to your representative he said I would have to wait two weeks for an investigation. That would have been two weeks without a phone. Not my problem that y'all screwed up and I shouldn't have to pay for your mess up. I cancelled my insurance and just pray that I get my money back. If I could give less then one star, I would.

So my phone broke, wouldn't charge. So I put in the claim and had to wait two days for a replacement. I'm a heart attack servicer but very guarded and being without communication to emergency services is a real risk. When I pay a ridiculous amount to have this device I expected to be better served. Then when I got the phone I had to pay an additional sixteen dollars to activate it. BS. I will not recommend this service to anyone I know....

This was easy and quick. The phone representative was helpful and courteous. The replacement came quickly. Altogether it was a very good experience. I would highly recommend this company and was very happy with the whole process.

Samantha Was awesome in helping me return my phone, she took her time and help me with issues..My Apple care couldn’t help me. The people at the Apple store was no help. T-Mobile told me to call y’all and it only took 20 minutes versus 3 days. Thanks Samantha.

Very professional and fast. Received my phone and return packaging quickly. Mailing out damaged phone was also easy. The only complaints I do have is I had to buy a new phone case, because it was not the exact phone I had broken. And that the website wasnt working properly, I had to go borrow a phone to call in but once in contact with customer service it was handled.

First call was transferred and the rep insisted I obtain IMEI number for my dead iPad, hung up, called T-Mobile to get IMEI number and was transferred back. This rep insisted on the tablet phone number to process so again hung up, called T-Mobile to obtain and transferred back. This rep went through entire claim and then said covered by Apple and transferred me to apple. The apple rep wanted all information again and when I got frustrated he hung up on me. I called back only to find out apple closed 5 minutes ago and would have to call back next day!

I broke the screen on my phone and Assurant sent me a replacement out fast. I would definitely recommend anyone to use Assurant to deal with, they process fast and they ship out your new device very fast, you will get it at least 2 days.

Mobile phone water damaged, needed to be replaced. Unable to be repaired. Contacted Assurant re: coverage and replacement device. Only recommendation would be to allow replacement at T-Mobile store on site, rather than shipping device.

No one called me to tell me my check did not go thru. The guy had our contact number wrote down wrong. I sent several emails and no response. This was my mom's phone as we have several on the plan. She was told my mom had her on hold to long while she was getting my info. Not appreciated at all. What should have been done in 3 days took a week and a half. Insurance is supposed to give us peace of mind and this was not by no means.

It took almost 4 weeks to receive my phone. Every time I would call it was a recording and I was unable to reach customer service. I still had to pay for my monthly service even though I didn't have my phone which I feel I should have received a credit. Definitely very poor communication between the employees at the MetroPCS and your employees. They should know how to direct their customers properly. I am definitely very dissatisfied with how this was taken care of.

My claim was filed one evening, shipped the following day, received the day after. The customer person, Jenny, I believe was her name, was very professional, knowledgeable and kind. I am very interested thankful with the way Assurant handled my claim.

It was easy and quick. I just didn't understand the part about the find my phone part. It kept asking me to turn it off on the iPhone and I turned it off but it kept prompting me to turn it off. But other than that I got my phone quick and fast.

Phone was ran over and crushed. I lost everything in the phone. Pictures, videos of my granddaughter, important things I'll never get back. All this technology nowadays that these phones have they couldn't recover any of my stuff except what was saved to my gmail....I'm really disappointed and sad. I guess if I were a criminal they could recover anything they wanted to from the old phone crushed and broken or not. I dunno. I'm just heartbroken.

My experience was phenomenal, very courteous polite and exceptional experienced customer service; claim made one day and the replacement phone received the following day; I would recommend all my family and friends to make sure you insure your phone with Assurant. They are the greatest.

Fast, patient and professional. Would recommend Assurant to all my friends and family. If ever in need of insurance for any device will definitely choose Assurant. Received replacement phone the next day. Easy to update.

Most lousy and frustrating experience, especially from this one person called BINU. I went out of the country and lost my phone and talked to Assurant on Oct 28th 2019 and paid whatever deductible I have. I had to been calling every other day for over 15 days before somebody could get to send another phone out.

This was a very easy process and we received the phone in a short time even with the holiday. Everyone we talked to was very knowledgeable and was able to answer all of our questions. I liked the tracking system so we knew that it had been delivered to us.

First replacement arrived quick but did not work. Called and explained phone is not working. Was told I had to send that phone back before getting a replacement. I have been waiting over a week for the replacement phone.

Terrible customer service, wish T-Mobile didn’t make us deal with third party for claims. Hope never have to deal with them again. Different reps give different information and even manager couldn’t help.

Lost my device. I was very mad, I got a new device in a timely manner. The price was a little higher than I imagined but I paid it and the new device was just a refurb nothing too spectacular. The processing time could have been faster took 3 days just to ship then I received it shortly after.

Worth every penny. My daughter cracked her screen. We had a new phone on our doorstep in 2 days. I am very thankful I purchased the device protection. Our $600 phone was replaced for a $99 deductible. I bought this for all of the phones in our house.

We received our phone fairly quickly but the phone was refurbished and if that's the way it is then at least make sure it works. And what makes it worse was I had to purchase the box from FedEx to ship out the replacement phone that didn't work. I gave 3 stars at how easy it was to get the phone but want to give it less for the phone that came to me stuck in a boot mode.

I lost 1 of my cell phones. Taken so long to fixing the problem talking with a lot of agents and the only person really help me was Luis at t-mobile call center and he take care of me in the right way. Otherwise I’ll never get a good results because the Assurant agents assuming that I’m a lying when they make the mistakes.

I don't have much to say but the service was Excellent. The rep. A+ for her knowledge about everything when it comes customers relationship. It was quite a great experience even though I haven't received the equipment yet but I'm totally satisfied.

Replaced iPad. I was very pleased with my overall service and the fact that when they it shipped overnight is was truly overnight. I had it shipped to my business so I could spend my lunch setting up everything up, it made it to my business before I did in the morning.

First I could not submit my claim online and it was saying I didn’t have insurance So I have to call them and go through with the process. Secondly the phone I received it was not new neither refurbished. It was used and I can see scratches on screen and at bottom and inside the charging port there is a lot of dirt and all. If I knew I would be getting this after paying insurance for a year and $200 deductible for this used crappy phone I would never bought insurance through them.

Even though I bought a brand new phone and pay you every month you sent me a ** refurbished phone with a bad battery. Now I have to waste another day getting my second ** phone. Also the color was wrong. Thanks for nothing.

It was difficult at first because I didn't know my T-Mobile PIN so I had to go through the process of setting up a new one and once I made a new one, one of your representatives said I had to wait 48 hours till my new PIN was updated in your system... I told her I needed my phone right away and asked to talk to her manager and she said that he would say the same thing to me but he was very kind and helped me override that and get my phone right away.

Terrible. My phone was stolen and I’ve been trying to get it replaced through Assurant for nearly three weeks. At first my claim would get automatically denied by their system. This took about a week and a half to sort out. After that, they’ve kept failing to notify me about the information needed from me to continue so I realized I had to call them every day for an update. Now I’m just mad. Four days ago I was told it would be processed in one day. I’ve had to submit my payment information twice and my ID copies twice. Today I call again, and they say they need an additional 3-5 days for review with no explanation. Feels like they are purposely holding my claim back hoping I’ll give up.

My phone was misplaced, and the Assurant representative made the process very easy and comforting. It was greatly appreciated in my time of confusion and desperation. The process was very straightforward and simple without any stress or discomfort.

Phone was damaged. Easy replacement through Assurant. Team on the phone was very helpful and the phone shipped within a day or two. Returning the broken item was just as easy and the instructions on how to transfer data from the broken phone to the new one was very helpful.

Our phone was damaged and malfunctioning. The phone was replaced without an issue. The phone arrived in a timely manner and it was just as the representative said it would be. The return process was very simple and very easy.

I had a very good experience! Quick service would recommend Assurant to anyone needing to get insurance on your electronic device! Very friendly people that handled my replacement and no problem with getting the phone to me.

I request a replacement phone. Representative on phone was very helpful by answering all my questions and walking me through the process of receiving and sending back broken phone. Phone arrived as indicated and package contained all I needed to return phone.

Very helpful over the phone. They talked me through the steps of making a claim and paying the deductible. My phone screen has cracked. Waiting to get back my phone so I can see what was done. So far so good.

The process took forever! I recommend this service to no one! I was supposedly going to receive my replacement phone in 3 business days and it took 8! I had to show proof that I was actually with my specific phone provider. There should be a system in place to avoid this “extra security”.

I am a T-Mobile customer and when I received the replacement, it was a At&t registered iPhone and I was punished for that. The claim was generated on the 14th, till this day which is the 21st I haven't received anything!!!! And won't receive anything till the end of this week or the beginning of next week. NO COMPENSATION other than "Sorry nothing that I can do"!!!! It's been hell with Assurant!!!! If y'all wanna continue this horrific situation please feel free to call me **.

Phone battery burnt up the phone with the case on it. The insurance only replaced the phone but I was told to send the three pieces that burned. The phone was in two pieces and the third piece was the $40 dollar case which they wanted but did not give me any money to replace it.

Everything went extremely well, the associate that helped me was very knowledgeable, and did her job very, very good. I thought it was going to be a headache, but it was everything but that. Thank you very much!!!

The lady I talked to on the phone was very friendly and helpful and also very patient with me when I had trouble processing my payment. I received my replacement phone very fast, same next day shipping was awesome.

I called several times before claim was even approved. The 1st call the representative told me it would be $98. The last time I called to finally get my claim was approved she tells me 275. I was on the phone for two hrs speaking with the manager who is the worst! She was rude. Then took my card info with a T-Mobile representative still on the phone!!!! The manager even said that violation. I would never recommend this insurance company to anybody. I even told my friends and family just to go thru Apple care not T-Mobile for the insurance.

I was not 100% satisfied with my replacement phone. The back of my new replacement phone had minor scratches and did not come in the original black color. I would have been satisfied with a discount or waived fee of the deductible because I received a scratched and different color phone.

** Apple iPhone 11 128gb purple was lost 2 days after it was received. I am looking for a replacement. I have nothing to show for payment. I need a phone. The apple watch was approved and replaced.

Your representative a lady named Shawn, was very helpful in ensuring that my insurance claim for the replacement of my broken iPad. I appreciate her effort to ensure I file it correctly to be process correctly. She is very professional and knowledgeable of the process.

When turning the speakers up to a full power speakers power seem to be on medium sometimes even lower and including the earpiece Speaker. Even when I have it on Auto speaker it's still is low even when I turn it up to the highest. I know that these are refurbish telephones but I was hoping for a phone that I could hear even if I turned it up all the way? I would barely hear my conversation that I'm having with an Associate. Same goes with autospeaker mode. Turned all the way up and clients barely me as well as I came barely hear them.

What a pleasure this was! It is a really scary and stressful time when you can't find your phone, especially as a mother of a handful of older kids. I had my new phone in my hand in less than 24 hours after filing the claim. The agent was so sweet and reassuring. The process was super easy and super quick. I don't plan on losing another phone but if I do, I will be at ease knowing your company makes it so simple. Thank you!

I had dropped my phone and shattered the i-phone glass. Called and was sent a replacement phone the next day! Process was easy and seamless replacement. The replacement phone is like brand new. I could not be happier. Thank you.

Phone was stolen, I put in a claim on 11/9/19, received new phone on 11/13/19, returned that phone that didn't work. Called Tmobile and they sent me to Assurant and they said they did not have my kind of phone in stock. To call tmobile and see if they have a loaner phone, tmobile said that I would have to pay another deductible, and would call back at ** but tmobile let it ring one time. So I still do not have a phone! No Phone for 11 days that I can't take care of my business and Assurant said they didn't know how long it was going to be.

I lost all my information being connected to google. I am not sure how that happen. I suggest you replace screens and I could not erase the phone data due to not using the screen, reason for replacement.

I lost my phone and paid $250 for deductions. Super fast shipping. Definitely recommend to anyone. It’s 100% secure and great quality product. I had the red iPhone XR and like I said only took a day to have it on my hand.

It took almost 3 weeks. To get my replacement and still had to pay 100$ deductible for 179$ phone..so I cancelled and I will buy my next phone OUTRIGHT!!! THIS COMPANY SUCKS!!!

For customers that own their equipment and have not use their Insurance within a particular time. Should be eligible for a Vanishing deductible. Also the equipment I received for my claim was defective.

Never received replacement phone. Was told on backorder for weeks, rude rude rude customer service. Canceled my deductible and still awaiting refund. Will never use them again. I have paid $733 for 3 yrs towards insurance monthly and deductible.

When I recently lost my phone Metro PCS were the best experience I've ever had with an insurance claim. They were polite and everything happened quickly just as they had said and I had my phone overnight.

Great customer service. My only disappointment: your failure to get the phone shipped in one business day. Given a vague prolonged time frame. So shipping has been degraded to slower and vague delivery. Surprise benefit: ability to transfer content from old phone to replacement with seamless bluetooth, do Hurray for that innovation.

I just had one complaint. I was told when I went to the store, that the day I filed my claim, that my phone would ship out the next day. It took over a week to get my phone delivered to me. Other than that the process was smooth.

I was given great friendly and speedy service. The deductible was a tad bit high but it's worth it to have my phone in full working condition. I will definitely continue service with Assurant. Thank you.

A poem requesting an insurance claim on my phone and being told the amount. At the time I didn't have the money so when I did retrieve the money I called them to have the device since I paid for it and they sent a broke device. When I call the insurance the lady was very arrogant and told me that she would have T-Mobile to give me another phone and that I was nearing the 10 days to turn the phone in and I will be charged. She was very very arrogant about them sending me A broke phone. I'm very dissatisfied and we'll be looking into another route of insurance for my phone. You guys suck.

Replacement of Alcatel 3T 8 inch tablet. The claim started a bit slow. Once I had all the information for the claims people everything was great. The replacement was received 7 days later in perfect working order. Thank you again for handling my claim so efficiently.

Replacement for my daughter's iPhone 8plus. They did it smoothly and overnight. With no hassle. And at a reasonable price. Seeing we are so close to Christmas I was hesitant to replace her phone because she wants an iPhone 11 with the fancy camera..

Great Service and Agents are really patient and professional. But automate system is not great as limited that makes stars. Call duration 22 mins including hard-time with automatic system. Quick ship. Claim on Sunday night, new phone received in Tuesday afternoon.

Lost iPhone X. Customer service was very helpful and dealing with was fast. She went straight to the point, ask relevant questions and process my replacement. She also spoke very clear English and was patient when I had to put her on hold coz I got another call.

When you lose a 1000 phone, are paying a monthly insurance fee, pay a 250 dollar deductible, and receive a reconditioned replacement phone instead of a brand new one, you have been robbed at gunpoint. Shameful and disgusting. I don't recommend this company to anyone. Mind you... I'm still paying monthly for the phone I lost. It was only 3 months old.

Initially I was very upset because I was unable to be accommodated due to an error of no fault of my own. The supervisor fixed it for me and I appreciate his professionalism despite my anger. I love Tmobile. We are family.

I needed a replacement phone. Mine had cracked, battery slowed and the camera had a delay when taking pictures. I opened a claim online and received my phone in two days. I appreciate the prompt response and excellent customer service.

When I received my replacement device it was nothing like the one I purchased. It doesn't have the same features I purchased my phone for. It took closer to 2 months and over 5 lengthy calls of being transferred and explaining my situation over and over (even though each time I did I was told my account was thoroughly noted so I wouldn't have to explain over and over. But it's clear the reps don't like to read too much) to finally give up on trying to explain my situation and on receiving a replacement device that has the same features as the one I purchased. The reps were short and at times outright rude and were not understanding, or even trying to be, by any means. With the exception of the last rep I spoke with, who was exactly opposite the everyone else I spoke to, I was just done trying to explain my situation by then and just took whatever "solution" he have me.

Your customer care team is very good. My only reason for not awarding five stars was the waiting time for my replacement iPhone. My phone was destroyed on Sunday and I didn’t receive replacement until Wednesday. Overnight would be preferable to alleviate the inconvenience of being without the ability to communicate for part of four days.

All the process was fine but you double charge me the replacement fee. I would like my money back into my account. Is not good being paying insurance plus on top of that have to pay on other one hundred dollars more and to be double charge for the replacement. They were not 99 dollars. 198 of my total cost of the replacement.

They sent me the wrong phone and will not fix the problem. I lost an iPhone 6 Plus 128gb rose gold and sent me a 6s which I was using after the phone was lost and it had a new SIM card from T-Mobile after I lost the first phone. When I called they were very unprofessional and didn’t care. I will never suggest anyone using this insurance company. This is the second time I had a problem. The first time I didn’t call the same day and they wouldn’t replace my last phone. Worst experience ever. They told me to write to cooperate and I did and still nothing.

I can’t even begin to tell you the difficulties I had trying to file my claim. First it was denied. Come to find out it was Assurant's fault. They apologize. Restarted the claim, told me it was approved then they were out of stock on my watch 3 series. I was told they would call back when they received them back in. That never happen. I had to call. Get hung up on complain only to receive the wrong damn watch.

The ability to complete the claim process over the phone with an efficient automated system was amazing. It was way easier than I thought it would be, quick and efficient. I usually dread things like this but was pleasantly surprised.

My phone broke and they sent me a refurbished phone that was broken as well. They then told me I could return the item. After I pushed back they said I could return but only had 7 days. I was very dissatisfied.

I was lied to multiple times! Didn’t have Apple Watch in stock! Took over a year to get to me. Was given attitude from a supervisor T-Mobile had to contact you multiple times to get nowhere. Was still paying insurance after not having the Apple Watch for over a year and they still charged me the 99$.

My first initial phone call I will be in charged to replace the phone even though he was in mechanical is. I fought it and then she said, "Oh yes mechanically so you don’t have to pay". After that I got a phone that didn’t work. I had to wait 24 hours to receive a shipping label. By then it’s Thursday. I was told they wouldn’t be able to ship it till Friday and I will not receive one until Monday. I did not pay for a service that would take nine days to receive a phone that I have paid for. I was hung up on after asking for a supervisor then I was promised the world and guaranteed that my phone would be expedited and received by Saturday. I did not receive the phone until Monday. My claim was put in on November 9. I did not receive an actual phone that works until November 18. This is a completely horrible experience that I have ever dealt with.

The representative was attentive and considerate about my situation. I am very satisfied with the service rendered to me. The phone arrived as promise and although not the same phone is very similar. Thank you for the good service.

Recovered my Stolen & Horribly Damaged Phone, Sent it through after finding out that I was Eligible for a New Google Pixel 3a, and they had it shipped within 2 days. That is customer satisfaction at its best, as well as each Member Helping me Step by Step through the Whole Situation. I'm glad to have been able to experience what great C.S is like. Would recommend to my family & friends.

It was a great experience to get my phone quickly and with the replacement in no time at all. Great program and the staff was helpful also when I called with questions and explained everything that needed to happen.

My daughter got her phone stolen right out of her hand. I called in for a replacement since we had insurance. That portion was ok. I think what was hard was that it took about a week before she actually got her phone because you had none in stock. My daughter needs her phone for work and that was a whole week with no phone which made her job difficult.

Overcharged for my device. Representatives and supervisors were not of any help. One person said they were a supervisor and was not! Got a callback and offered a iPhone 11 pro max at 0 dollars down and they did not follow through when I called back. They acted as if the call never took place.

Phone was replaced within a few days of the claim with minimum down time and with a similar Apple iPhone X with the same features as the stolen phone. The claim was filed online and the process was straightforward and simple to follow.

I was without a phone from Monday to Thursday. They sent a replacement phone that also didn't work. It just locked up. When I went to Metro store, Mocksville, NC, and called, I was told they had 24 hours to send me a return label to send the replacement phone back. I paid a $50 deductible. I think I should be given my $50 back since I never received a working phone. My address is: **.

I submitted the wrong address but customer service was willing to work with me. The only thing that I can think of is the once to connect with someone you have to redo all the information that you provided in the automatic telephone feature. Other than that I am a happy customer.

The rep was professional and very helpful throughout the process! She made the whole experience positive when I had expected to deal with frustration and resistance. I would recommend their service to friends or family in the future.

The replacement phone did not charge good. A message that read the phone is dying quicker than it can charge kept coming up... The phone would not pair with my brand new Beats headphones and some of the menu options from my old phone wasn't on the new one. I had to charge it again. A new one will be shipped to the T-mobile store in 2 days through the warranty department. I did not have a good experience but they took my money and advertised the phone as if it will be brand new. Hopefully the next one will be good.

My experience with getting my device exchanged was a very easy-going process. The customer service representative was very helpful and very patient, two qualities that any representative need to have. Thank you for a great experience.

Great service, received the day expected, working great. Very happy to have a phone again. Thanks for the fast and easy process. I'm very pleased, all my information was updated and works very well. Linda

Everything was smooth except for the fact that the brochure said it is 69 dollars for a broken screen watch and they just decided to charge me 99 dollars where nowhere in the brochure said that they were going to charge me 99 dollars for a broken screen. It said for lost it was 99 dollars not for a broken screen. Ask to talk to a manager and she could not even find out why they would charge 99 dollars instead of 69 dollars. It's like I had no choice but to pay what they say with no facts. That is bad business.

This process was was a nightmare from beginning to end. From all the MI's information I received from Assurant reps on the phone, to the manipulation of policy to simple receive my replacement device as a homeless individual. I wish phone carriers had other options for insurance carriers because this process was outrageous. They ask verification questions that hold data on adult from when they were minors, if you owned two vehicles of the same make and model. They ask you for a color but can't provide a year of the particular vehicle.

My device was Apple watch4 44mm stainless steel which I bought $749 without tax and after I pay $250 deductible for the claim I got the replaced watch with the watch Apple watch4 44mm Aluminum which cost around $450. How fair it is that I paid for protection for a year and I got that replacement by losing half priced device. I am not happy with keep same device and another option that I return the device and and get refund for deductible but I can’t file another claim in the future for this watch.

My step had his phone stolen, it was his 1st iPhone, he was heartbroken. I made him wait and save money to help replace as to teach responsibility. Your company was very respectful and professional in getting the return phone sent. Thank You.

This process was Easy as pie, I called in to Assurant, gave details regarding stolen the phone, once claim had been approved, I paid deductible and my new replacement phone arrived overnight. No hassles.