Assurant Phone Insurance Reviews

Super friendly and helpful when I called in to report my damaged phone! Quick delivery of new phone! Easy instructions to transfer info from one phone to another. Great experience! Thank you for being there!

Customer service was excellent. Very courteous and knowledgeable. My contact explained the replacement thoroughly and answered my questions in a friendly manner. She didn’t rush through the contact and made sure I understood everything and was completely satisfied and had no further questions.

Phone was destroyed by shovel & the person who helped on phone call was most helpful. Instructions were not clear about SIM cards so I went to store. I have not been able to access all my pictures, contacts & notes.. Big disappointment.

Defective iPhone... it crashes more than 20 times a day. I'm very disappointed. You guys need to make sure you are sending good working phones. I just called T-Mobile to see if they could help me but I shouldn't be dealing with this.

My experience with my phone claim couldn't have been better everyone was very polite and took care of all my needs... I will recommend this to all of my family and friends and tell them about the experience that I had.

The process was smooth. However, the device I received was defective. The battery wouldn’t a hold charge. It would die after 6 hours on a full charge. It was upsetting, as I was paying $12 a month for insurance, then $99 for the deductible, to end up receiving a device that wasn’t working properly.

The issue was handle effectively by the assistant consultant and the T Mobile specialist. Both consultants were efficient, professional and went the extra mile to resolve my issues. Thank you once again.

Recently the screen on my Samsung phone cracked. I was expecting an expensive replacement situation. But because I had the insurance and gadget guard screen protection the entire process took less that 72 hours and only cost me $35.00. The folks were wonderful and I couldn't be happier with the results. Thanks again!

I lost my iPhone 11 Pro and call them. Everything was smooth but they send me the wrong phone, I send it back. Now is almost been three weeks without a phone waiting on the right phone to be send to me and they receive the old phone and now supposedly it takes up to a week for they to scan the phone, and then they will send me a phone. Meanwhile I'm still waiting without a phone. Worst company, because of them I will be cancelling my phone service provider.

Damaged a new phone, ordered a replacement phone but it was bad when received. Sent for a new replacement and it worked OK. I spent about 4 hours total with Xfinity to set it up. Everything is OK now.

The only complaint is that we were not informed right away that the original claim had been denied because we had made a mistake on the model number of my iPhone. We had logged in to follow up on the claim and found out that it had been denied. The email to inform us arrived several days later so this could have been an unnecessary and possibly difficult delay.

I was sent a packet in the mail explaining the tiers and price for each tier deductible. My phone which is a Coolpad Legacy was under tier 1 which meant my deductible was supposed to be $20. When I called to make a claim after my phone was stolen they said the deductible was $50. I explained to them that I had a packet from Assurant that it clearly states my deductible isn't supposed to be $50 because the paper states otherwise. They refused to adjust it.

I was denied the replacement of the cell phone because of the bad customer service representatives, they lack off professionalism and write whatever their small brains can think of... and I am speaking about the Spanish customer service. You should hire professional people capable of handling all types of situations not just people that get mad at their customers and they know how to mess up a replacement just because they cannot take out their anger at their homes. They have to bring it to the job site. Smh...very disappointed. I have paid the insurance for over 10 years and have not made a claim for this line until this year and I feel shame on you that I was denied for something that the stupid representative wrote on the notes???? I have 10 lines all with insurance but after this issue I don't see the point of paying insurance for so many years if it is not worth it????

The representative who assisted me with my claim listen to my complaint and filed the claim with efficiency and ease. Please promote this individual. I have never experienced such ease in a long time.

The rep was very nice and knew what she was talking about. Went step by step of what was going to happen. Everything she said was correct. Would do it all again. I'm so glad I took out the insurance on my phone.

Wife broke her watch screen, a simple automated process turned into 3 days of headache. Every time I gave them information they moved the goal post and continued to drag out a very simple claim. We also have Apple care on the watch and will probably use it next time. It is cheaper and you can actually get help in the store unlike with Assurant. I shouldn't have to spend 6 hours on the phone over 3 days while they find excuses and reasons to delay my claim.

I have reported my phone damaged, I place an order to replace it, except during that time, my phone became evidence and is held by the police department. Police say that it won't be released until the court date and this case can be for long. That it could take up to 6 months to a year. So I was forced to send back the replacement that I have received. Because I didn't want to get charged a full value of the old phone. In 3 years I have never filed a complaint or a claim. But this was an exempt. The phone was not able to be returned due to its contents and use of an evidence. I believe I could be exempt and return it when the case was closed.

Filing a claim was very easy and the turnaround for my new device to get me was quick, I would most definitely refer a friend. The customer care was very professional and helpful with completing my claim.

Sent me a replacement phone that is defective. You try to add the sim card and it gets stuck in device. Now I have to return it again. IT takes too long to get processed and receive a phone back in return. I will probably cancel the account with MetroPCS. I don't have time to mess with sending back a phone that was refurbished and would not take the sim card.

Claim was made on Sunday 12/1 (had to drive to TMobile). Was told it would be 2 day airmailed. Wednesday 12/4 no phone and tracking showed it never left PA (your facilities). Called Assurant and they said they would have to take it up with UPS and until resolved I wouldn't have my replacement phone for 10-14 DAYS!! That's over 2 weeks without a phone and I live alone. Of course my $149 deposit had already been taken on 12/2. When I got home from TMobile (where I called Assurant) I checked with UPS to see if a claim had been made. Supervisor with Assurant said she and another rep had spoke to UPS. UPS showed no claim had been made by Assurant. I made claim and got the package moving. Received it 12/6.

This is not my first time submitting a phone for replacement or repair to Assurant. They were just as professional and exceeded expectations yet once again. Shipping was fast and easy and was able to have everything processed within a few hours.

When the replacement phone came it did not work. There was a software error and I had problems trying to get another one sent out. It took over an hour to get help. As a customer, who ALWAYS pays EVERY MONTH, and is never late, I think more should’ve been done faster. I was to get the postage sent to me so that I could send the broken phone back for next day delivery but it came so late I’d have to wait an extra day for the phone. Terrible customer service. Subpar representative. I’m currently looking for another insurance company to insure my phone.

Your company was prompt in getting my replacement phone to me in an expeditious manner. I appreciate them not giving me the runaround about it. Took a while to get everything back to normal but T-Mobile was good with that too. Thanks again!

I had to replace a broken Galaxy phone. It was a simple, quick, easy process! The automated services was understandable, responsive, and very user friendly. My phone arrived the very next day! Thank you guy!

It took me 8 days to receive a phone. When I contacted customer service they were rude to me. I asked for her supervisor and he introduced himself and asked how he could help, I explained my frustrations and he also responded with a short snippy attitude and when I asked him his name so that I could report him he gave me a different name than when he first introduced himself.

I have been waiting since November for my replacement. They sent me a broken replacement and I am still waiting after day 4 for my overnight delivery!! I would never use them again or recommend them to anyone.

I've been paying to keep my this phone insured for at least 5 years and this is the 1st time I've ever filed a claim. So that's a lot of money invested. My Galaxy Note 5 was stolen so I filed a claim and it went thru smoothly. Only issue I have is it was replaced with a Galaxy S8 instead of a Note. Since I've dumped soo much $$ into Assurant I was hoping/expecting a top of the line current device Samsung Note.

I had to talk to 3 or people. They didn’t have knowledge of what to do. I even had to have a T-Mobile person talking to them explaining my device info. This is the first time I had to do so much and they were so rude.

Thanks Assurant! You couldn't have made the process any easier. Called late afternoon, my device was here the next morning. The rep I spoke with was knowledgeable, polite, and made the experience a pleasure. My replacement device was brand new. I will always carry Assurant on my device. They have your back!

Great customer service and quick response. We received the device within a couple of days, easy to follow instructions on how to return your phone to factory settings and the replacement phone was in very good shape. It really looked new.

I am actually Disappointed. Speaking with the representative would have been better. After the claim I notice in the paperwork that it should have cost me $99 but your company charged me $149. Can you tell me why.

Assurant representative we dealt with the first time was extremely rude and unhelpful. After giving her all the necessary information multiple times she still typed in the serial number and caused the claim to need to be resubmitted 24hrs later. While listening to the conversation even the TMobile representative online apologized on behalf of the Assurant representative and reanswered all of the questions for me. The second person I spoke with to resubmit the claim after it got denied due to the original agents mistake was extremely nice, helpful, and apologetic.

From claim beginning to end was super easy. Process once deductible was paid had a quick turnaround. I did have an issue with the phone having a passcode lock on system updates. Still not sure how to proceed with that issue.

I call in and took an hour to solve my problem. However, their system did not receive my information so I have to call in the next day. I met someone else and everything starts all over again and the problem unsolves. I have to responsible for everything even spent a whole day to call them all over and met many different people. I paid for a service and here I have to fix my own problem. They did not help at all. Will cancel soon.

There was prompt response to my complaint and subsequently got a replacement for the damaged Galaxy J3 star. This shows a commitment to service on the part of the insurance. T-Mobile is working fine. Thank you.

The replacement arrived quickly. The instructions were clear, communications were timely. The process was well established and functional. Overall a good experience. The only item that could have made it better would have been if a charging cable were included in the box.

I am not satisfied whatsoever with my replacement phone, as when I began my service I purchased a brand new phone and had no problems with it. Now that I've received my refurbished replacement phone I continuously have issues of it running slow and closing apps that I'm in the middle of using. I also have had several apps not even load as they should when I try opening them. The only positive response I have for Assurant, is that I can at least make/receive my phone calls and messages now.

I ran over my cellphone and the screen was terribly cracked and unusable. I had the replacement almost immediately from the company. They made returning my device very simple. The whole process was no trouble at all.

Took phone to tmobile in Springfield mall. Agent examine phone and informed me that the phone was cracked and informed me to call 611 for a replacement. Called spoke with another agent to start my claim.

My phone was stolen and the people were very helpful in helping me get a replacement very fast. I had 15 minutes to order my phone before 8pm so I can have it next day and the lady worked very fast on getting my payment approved and phone order processed

This has been by far the worst experience I've had with any customer service ever! From this company denying my initial claim due to the representative not correctly annotating the correct imei info after I told them what the correct phone was, too when finally getting the correct claim filed just to find out when the device was sent out they had the wrong name on the package so I am not allowed to pick the package up from UPS. I've called and called to get assistance but no one seems to have any answers, this week will make a month of me without a phone.

From the time I reported my son had smashed his phone while working on a car, it was only 24 hours until a new replacement phone was received. Repacked his damaged phone in package sent with pre-paid label to complete return with ease.

I'm great to work with this company. My brother referred me. It's the best assurance in the New York City. I'm also happy to be try to work with them. I think I will stay with you forever if you make me happy.

I was initially frustrated with the process. My phone froze twice during updates. My phone worked but I had to file the claim as if it didn’t work because it was stuck in the update mode. A cracked screen would have been cheaper. Fortunately after filing my claim my phone died and I was able to turn the phone on and it worked.... how ironic to pay the fee for a not working phone. Other than that the new phone came quickly and the process was easy to get my phone up and running again.

The phone I have, they do not have it anymore. So they tried to send me a different series of Galaxy phone. I have never owned this series. Why not send me the next phone in line of the same series? So they opened a ticket to see if I could get the same series. Said I would hear from them in 48 hours. I did not. After 72 hours I again called. They once again said they will open a new ticket and to give it 48 hours. It's been 8 days...

You sent me a refurbished replacement phone (Galaxy S9) with a broken front facing speaker and camera. So I couldn't use it for calls or pictures. Then I have to go without a phone because you won't replace your defective product without me first sending it back? Your company is terrible and I will never use it again. I have cancelled my service. Thanks for wasting my time and money.

I was sent a broken phone. Customer service reps were terrible and my deductible was $50. Im very upset that my deductible was not refunded. I just sent my phone off last night. I am now phoneless until new phone arrives. It had better not be broken.

I never thought this would be such a trouble. I lost my phone last week and it's been 9 days I haven't received it yet. I can't even believe this process is taking this long. I talked with insurance company but said they can do anything about the delay. I am so mad that in the very first place why didn't they shipped it in a priority mailing rather than UPS ground process. This is so upsetting.

Other than ordering a replacement device which was ordered on 12/02/2019 and not received until 12/10, and delivered to wrong address! I was not too happy. Not sure if this is going on with anyone else, but very inconvenient. Not sure what will be done in future to correct this, but I also know there is a limited time to send back damaged device!

They sent me a bright pink phone as a replacement for my dark gray phone. I would have preferred a darker color similar to what I had, I know it seems trivial but if you are in a people-facing business and I'm a grown man pulling out a pink phone in front of clients it does not look professional or at least I try to stick with more neutral colors.

Response time was great. I received my phone in a timely fashion. Customer service was friendly and courteous. The representatives assisted me with setting up my navigation system and my phone features in my car.

Customer care representative went above and beyond to help me out, was friendly and polite, and last but not least patient. Received my replacement phone fast. Tracking was easy to use. Communication through email kept me informed.

My phone stop charging. Made a claim and my replacement phone was on its way quickly. I loaded all my information to my new phone with no stress. Now I can continue with my phone orders so my orders can be filled in time for the holidays.

I have never cracked a phone screen in the 20+ years that I have had mobile phones, have always had insurance and my experience was quick and easy. Website was not working so called the 800 # and was quickly processed. Received phone the next day (different color-but no big deal). Thanks for making it so easy to file a claim. Only thing is that there needs to be more instructions on how to do some of the phone transfer stuff. Took me longer than I wanted to figure it all out. And not sure why there was a USPS and a FedEx shipping label in box (not sure which one to use).

I had a broken screen. The online process was fast and simple to use. Great experience! I bought insurance for my phone even though I didn't want to at first. I am so glad that I did. The shipping out of the phone was fast as well. This was a wonderful experience.

Rep told me my phone would be delivered next day. That was false. The phone was actually scheduled for delivery 4days later but was never delivered.... I called to find out why I haven't received my phone. They tell me I have to wait 10 to 15 business days for them to investigate the whereabouts of the phone. They think, "We understand your frustration but there's nothing we can do at this point," a solution. T MOBILE will be losing a business account in the near future.

The replacement device would not work properly. The internet, wifi, and screen mirroring would not work. Had to call T-Mobile and they tried helping me. They are sending out another replacement, which I have to drive to the nearest location. So I ended up almost a week without service.???

Insurance on a Galaxy S8 and the speaker went out, thought Assurant was actually looking out for my interest as they send me an S10. The phone was defective, would not save contacts. Pics etc. Own 2 Businesses and this was no good. Went to T-Mobile and bought a S10 Note instead. Waste of money.

I was told because I had a Note 5 there are no longer available that I would receive a Note 8 instead. I received a Samsung 8 not the phone I use, I use Notes for work and when I call to straighten out the problem I was told it is what I was told. But is not and no one wanted to go over the recorded conversation. Why would you take me from a Note to a regular Samsung when I was already use a Note product. Note 8 is what I was promise and is what I would like. This phone came scratched and dirty. Unacceptable.

I love Assurant. Well worth the money. They make my life easier! The people who answer the claims are very sympathetic and compassionate and they are very professional!! Appreciate you!!! Thanks Assurant!

It was a very pleasant experience requesting the replacement device, receipt and return of damaged one. Thank you for your excellent service!! I would recommend Assurant for anyone looking for cell phone warranty service.

Really really ** insurance designed by a very greedy **. You lose a 100 dollar phone..you pay 10 bucks for ins premium per month and when you lose the phone you have to pay extra 75 bucks to have your phone replace. This insurance company must be located in Nigeria operating through multiple ** and fraud.

Assurant was easy to deal with, I went online, gave the phone number of damaged phone, and type of phone, answered a couple questions and paid my replacement fee. The new phone was delivered within 2 days, and was easy to set up and get going. Return envelope with postage paid was sent with new phone.

I received my device very quickly and I was please with the time frame I received my device in. However, my new device did not include the charger with it. I was wondering if that was a mistake on the customer service department, or do I need to purchase a new charger?

Haven't received my replacement phone. It was supposed be at apartment today so I can return this phone. Can get a call about this at **. This problem has been going on since 12/03/2019 and I'm in the 7 day return.

When I got the replacement first it came without a box and second they didn’t send any charger of accessories that should come with the phone. I pay insurance plus had to pay $200.00 for a used phone and no accessories. Very dissatisfied and disappointed.

It took one week to get my claim processed and phone delivered. I lost money thru work, because I do use that line for business, Also the phone didn't not work properly, no charger. And customer service was rude.

Terrible experience. First call never told me I needed a sales receipt to prove purchase even though the phone has been on my account for over a year. If I would of known I would of provided it then and there. Wasted a day. So I sent the requested sales receipt in, then the next day they said it wasn't sufficient because there was no serial number on receipt. Why wouldn't they tell me before I sent the receipt that they would require serial number on receipt? Wasted another day.

The whole process was smooth from start to finish. Representative was extremely helpful and knowledgeable. Received my replacement within two days of that, the instructions were easy to follow and I was able to return the broken phone back with ease.

Phone was shipped fast and I received it pretty fast as well. Only reason I didnt give 5 stars is because I feel that paying for insurance every month the deductible shouldn't be so high if at all depending on how long you've had the insurance.

Insurance replacement was seamless. Everything went smooth from the moment I called and filled the claim to receiving the device. I think the money you pay for the replacement is too much, but it was a smooth process. Thank you.

My phone was dropped and damaged. The replacement process was fast and simple. Completed the process on line and everything went smoothly. This is a simple and easy process to complete without and complications.

Losing your phone is already stressful, thanks goodness for Assurant though! I received prompt and great service from the beginning to the end. I appreciate all of your help. I received my replacement device within 2 business days. I do think that a signature for the device should have been mandatory though.

Assurant made the process seamless from beginning to end. Thank you for making it so easy. I didn't have to call in, was able to put in the request online and the phone arrived promptly with no issues.

New replacement phone. The woman I talked was very patient with me and took her time to explain things to me. My husband is going to use this service next. Thank you for a good employee. Dawn Willow Grove PA.

Great service, though you representatives repeat same question numerous time, which is time consuming and discouraging clients calling in. There are so many question in modern world. We have so much going on. I cannot spend my valuable time answering irrelevant question not related to my claim.

The customer service representative who assisted me was extremely helpful and courteous after I had problems getting through the system without a valid PIN number. The phone was ordered and received in a timely manner.

I'm still waiting for my 100 dollar Deductable. All I hear is different excuse every time I call. I want my money. I won't recommend this company to anyone. My phone was list for two hours. It took them two minutes to take my money. It's been weeks. I'm still waiting for my money.

When UPS tried to deliver the device I was not home, but they left a door tag saying the package would be left at the CVS at 6400 Dorchester Road. I went to CVS the next morning and they did not have the package. I called UPS and was told the driver said he needed an apt. number, but the package was sent back to Assurant. I have not heard from Assurant or received my $149 back that I paid.

Damaged phone replacement. She was very helpful and the process was very quick. I was very appreciative of her kindness and patience! I really don’t have anything else to say because it was a great experience. I would recommend Assurant to anyone!

I was very happy with the rapid service. At first I was a little bit skeptical. I thought that it would take a long time to get it replaced. After I talked to the service representative. He told me that they will try to get it solved as soon as they could. Thanks.

My device did not come next day due to the holiday but should have arrived on Friday or Saturday. Didn’t receive it until Monday. I was sent the wrong device. I have T-Mobile. They sent me out a sprint device. After several hours and being bounced back and forth between T-Mobile and Assurant I was told I’d have to send the wrong device back out in order to receive the correct device. I was extremely inconvenienced by this situation. I was traveling out of the country and now had to purchase another cellular device to use. The return label was not received until 48 hours after being told 24.

The process was fast and easy. My replacement arrived the next business day. The agent was very helpful and understanding. I would recommend Assurant to my friends and family for all their wireless devices.

I was told that the replacement phone was a new phone, yet I find the light quality and the battery quality of this phone to be not as good as my original phone. This phone does not hold the charge as well as my original phone and the background lighting on this phone is darker than my original phone even after increasing the brightness on the settings option.

Excellent customer service and quick resolution. The person I spoke with was amazing, kind, helpful! The new device arrived very quickly with clear directions for how to return the broken one. I appreciate their service tremendously.

I accidentally dropped my phone Thanksgiving night and the next day I called and filed a claim. It was just that simple. The representative was very knowledgeable and helped the claim be a success. Monday evening I received my phone. Thanks again!

I understand that I was paying my deductible but it’s so expensive, you guys took way too long to approve my request. And you guys didn’t include a charger and headphones which should of been included considering the price I paid. It was a horrible experience and you guys need to go back to the drawing about how you can best help customers.

My phone was lost and I contacted my carrier whom gave me the instructions on what to do. And I contacted you and my phone was replaced no problems. I had a very helpful young man that handled my claim and a customer rep. help me set up my new phone.

It was a very pleasure experience. The process was quick and successful. Very easy exchange. The new phone works well and my daughter is very happy to be able to use her phone again (This time I bought a screen protector). My second time using the insurance and it's well worth the monthly fee and deductible. Thank you!

I was super happy with the expedient service I received. Everyone was respectful and happy to answer any questions I may have had. Great job!!! If you need your phone in a hurry, don't worry. It will be there.

Better than expected. Was scared to replace my Note 9 with cost and replacement. Cost was low and replacement was perfect. It was a like new phone and only 100 to replace. Received new phone next day and shipped back that day.

The staff was very knowledgeable and courteous. When I initiated my claim 1 month before I explained that this was my daughter’s phone and she did not have the money for the deductible. So 1 month later when she had the money there was no issue in continuing the claim. And the phone was received the next business day.

I was greatly pleased that my phone came so quickly. The process was easy and I would definitely recommend slot of people from friends to strangers. Because of your promptness, I didn't miss any of my important calls, especially from a new employer who was calling me to tell me when I can start work. So again Assurant helped me out a lot.

I have two phones with insurance and both times I called to start a claim both claims been reviewed. This time it took 8 days before I got my phone. I use my phone for work and for personal use so I'm always using my phone. If these phone carriers had a different insurance company I would switch with a heart beat. Always a bad experience with your company.

I was treated with professionalism and courtesy. My phone was replaced without any issues. The consultant was very pleasant and treated me with respect. I was assured my phone would be replaced with not issues.

I work in high volume retail and lost my phone the day before Thanksgiving. I reported the loss-theft on Wednesday. My claim was filed quickly and my replacement phone arrived early Friday. The process was seamlessly efficient.

The replacement phone I was sent was defective. I was out of town for Thanksgiving and wasn't able to open my new phone and discover the issue unit 9 days after it was delivered. I called and spoke with a representative and explained the situation, she said there was nothing she could do to help me and didn't seem to really care. I called T-Mobile immediately after and explained the situation, he said no problem, since Assurant wouldn't help me, he would replace my phone for me. The new one will be here next week. I've been with T-mobile for 17 years and love them because they take care of their customers. Wish I could say the same for Assurant. Needless to say, I will be canceling my insurance.

Not a pleasant experience. The employee on the phone was rude, kind of sarcastic and didn't seem to care about what I had to say anyways. Was on the phone for 20 minutes and I know my blood pressure went up. Every question I asked, he responded with a rude remark when he didn't understand what exactly I was asking. I just needed to find out what my order number was so I could put it on my package like it says and he kept saying I didn't need it when in the directions it says to make sure to fill out all of the "from" section in the address. I had to repeat my questions and his responses were making the entire situation worse. Saying that, the original lady I spoke with when placing the claim, was more helpful.

Process was expedient, thorough, and simple. Replacement phone arrived the next day, process to return old phone and program new phone was easy to follow (but a little daunting). Very satisfied. Thank you!

When I went to exchange the phone I thought I was going to get a brand new phone but instead I got a used phone. I am a little unhappy since I detected an issue with this "new" phone. Overall, I will try to make it work with this "new" phone.

Great experience working with the team there. When I couldn't quite remember the exact date of my loss they were very instrumental in helping me out with this. The manager on duty was over the top professional. She calm me down and address my issues.

I was very disappointed in the customer service I received during my episode of needing to replace my lost device. I lost my phone, after searching for the phone, calling Tmobile and getting location placed I still could not locate, I then had to go to a store to get a password reset. When I called Assurant, the very first problem I encountered was that they said I was using the wrong passcode, even though I had just changed it and verified with Tmobile that it had been reset and what the exact passcode was. This took another extended period of time, by this time I had spent 2 hrs on the phone and or store with Tmobile and now with assurant.

Lost my phone. Called for a replacement, it was done. Received the replacement with a upgrade within two days. Had the phone connected at the store. Retrieved my information and all is well. Had no problem with the service.

The Assurant rep. was very patient on the phone, and gave me tracking information assure my replacement phone would reach my destination. I would definitely recommend a friend for your professional service.

As always the service provided by Assurant was above and beyond any other customer service that I have ever experienced. Response was excellent and support was outstanding. No one in the industry can even come close to their support.

The lady that I spoke to was super nice and understanding about my wife’s broken phone. She was super helpful and took her time with me while I was upset and agitated from my son breaking the phone. She got the phone to me in 2 days only because 1 day was a holiday (thanksgiving) we are super grateful for her and the Assurant team in this frustrating time lol.

My daughter has had her phone less than 3 months now. She is the worse person with phones and I know this. This is why I put insurance on the phone and also why I put the liquid screen protector on it. So 3 months I can't tell you how many times she dropped her phone but one final straw the phone got dropped and cracked the screen. Put a claim in for the phone. Denied. They said no way it was an accident. There is a liquid screen protector on it. Are you kidding me. They can be cracked. They are not solid ** rock. They still won't replace the phone. Worse insurance company to work with and I pay insurance for what.

The customer service was helpful, answered any questions with accuracy, and it was a pleasure speaking with them. The service itself was quick, with an efficient method of returned my damaged property.

From the moment I contact them I was at ease. The replacement process was professional and accurate. I received the device promptly. I was fortunate enough to be contacted by police informing me they had recovered my phone unharmed. Once Assurant was apprised of the situation they sent me a return label in order for me to send the unopened phone back. They assured me I would receive a full refund. Great staff, polite efficient and calming.

Great customer service, fast and friendly. Helpful and return was quick and easy. Staff understood the problem and was very understanding of the issue. Didn't have to argue with staff and explained the process well.

I found this insurance to be very helpful in replacing a broken phone. The process was easy and the phone didn't take long to arrive. Really happy with the service and employee who handled my claim, Ty.

I had difficulty completing the claim online. Even though I entered my credit card information for the deductible and even when I received an email to call in and make the payment I was transferred to several different persons who had no clue about my claim number. What I expected to be a simple transaction took several phone calls. Just happy I received my phone replacement and it works perfectly.

My Samsung 8 phone was run over by a van. US Cellular gave me the phone number to call to turn in my claim to Assurant. The people at Assurant were extremely helpful and I was very VERY nicely surprised at how kind and efficient they were on the phone.

Instead of receiving a new phone to replace the damaged phone, I received someone else's refurbished phone. In other words someone else problem and a second hand phone. It is not acceptable as I did not pay second hand insurance money!

Great customer service. Fully satisfied and the response time was excellent. The customer service agent asked me questions and answered my questions. Glad I had the Insurance on the phone. Although it costs a $100 Insurance it beats spending $239. For another phone.

Fast and reliable help that actually solved my problem. They also made me return the phone within a reasonable amount of time. The co-pay could have been cheaper but definitely worth the amount that they charge.

I was send a defective phone. It arrived during the Thanksgiving holiday but I was not home to receive it until 5 days after it arrived. On the 8th day it started starting and stopping by itself. The numbers were sticking and it was basically useless. I called in and was told there was a 7 day window and they could not help me. VERY VERY DISSATISFIED with your customer service!!

Great experience. Just don’t know if my phone was received and I have sent back. The people I talked to said allow 3-5 days but I want to receive a call or text letting me know that the phone was received because I want to upgrade my phone.

Very good experience. Little connection issues with with those in Africa, etc. Scratchy phone connection and delays. But appreciate the efficiency and quick delivery. Brett *sent back damaged phone a few days ago. Here’s the pic.

My customer service agent was very good. She was helpful explaining the process and was very patient and friendly. I was calling from my car and my phone barely worked so she was super patient with me and my many questions. The whole process was very simple.

The staff at Assurant was extremely helpful and responded to our claim quickly and effectively. They also followed up with emails to make sure that we could track the claim on my wife's stolen phone. They made the entire situation much easier for us.

Worst customer service ever. Was on phone for almost 2 hrs. Getting transferred back and forth over 4 times. First call they said they couldn’t help me. At one point the lady just didn’t even care to listen and transferred.

I am a Tmobile user for over Eight years. I purchased the Galaxy Note with its stylus pen Design because I'm unable to use the cell keyboard for writing and texting due to my large fingers and the Pen accommodates for this. My note5 completely stopped working as of Friday 11-29-2019 and today is Thursday 12-06-2019. I called Assurant for a replacement note and they sent me a regular Galaxy phone. I have spent over two hours of back and forth phone hours between Tmobile (supervisor Marin ID**), Assurant (operator Logan ID**), Assurant (supervisor ID**) and others that are not ID trying to reason to no avail.

My Zmax Pro after about 3 years stopped holding its battery charge and needed to be replaced. The phone still works fine except for its apparently exhausted power pack. I was happy that my wife included insurance for our two phones when she purchased them at MetroPCS. I was against buying insurance and expected terrible customer service, but was pleasantly surprised at the ease of getting my phone replaced. I opened a second case for her phone due to experiencing the exact same problem.

I would Rate 0 Stars if I could! DO NOT USE THIS COMPANY!!! THIS IS AN AWFUL COMPANY!!! They sent me someone else's phone over the holiday so I couldn't get it hooked up. After 2 days of calling they said the best they can do is send me a shipping label so I can return the phone to them. Then call them with the phone I don't have to confirm I gave the phone to USPS. Then Send them back my original broken phone after I receive my new phone. They refused to Prorate me for the days I'm paying my phone bill and unable to use it because of their error, refused to grant me a free month and refused to refund my deductible.

I have received the replacement device the following day after my application was approved. The replacement device was upgraded since my model was out of production and it worked very well. Also, I really liked the new replacement. Your customer support was also really kind and considerate. I really appreciated. Thank you so much!

Great service. No issues with anything. Merchandise was as expected and fast. Could use cheaper payments on the newer phones because some people it's hard to come up with all at once if their phone breaks and some customers need them for work which makes it hard.

I don't understand why this company are so expensive. $249.00 just to replace my T Mobile Samsung Galaxy and they also charge a lot every month. This very unfair. Just rip off money in complicity with t mobile is very ridiculous the amount of money. There is so many more insurance that offer the same service for a lot less monthly fees. $10.00 per month and only $50.00 dls deductible to replace your phone. Why nobody report this company? Honestly they are ripping everybody who don't realize how much money they charge every month in our bills plus the amount of money to replace a phone is really big comparing another companies. I am very disappointed with it.

I was sent a replacement phone that MetroPCS no longer sell chargers or cases for. I have a new old phone that I cannot charge due to it being obsolete. I have been an customer for 5yrs. Paying insurance.

Took forever to get a replacement. Then the completely wrong phone was sent and they called it equivalent even though I lost waterproofing, wireless charging, and a completely different brand. Worst experience ever. Verizon insurance was a million times better.

One day shipping. The shipping is easy to get a replacement for a damaged phone. Very friendly staff on the phone to get the claim form done with. And they'll confirm all your information while on the phone with you.

I had to replace my Galaxy Note 8 three times in the two years that I owned it. All three times the screen was cracked in the same place from being dropped. Assurant is always very quick to respond to my inquiries. The copay is low ($100 each time) is reasonable for such an expensive phone. I received the replacements within 2-3 days. All the package materials needed to mail back the old phone is provided.

I failed to charge my phone one night and it died. Upon plugging it in and placing it on the wireless charger, I found that the device would no longer charge. I called and started a claim with Assurant and not only was the phone delivered the next day, but it was upgraded to an S9! Thank you very much for being so attentive to my issue and for the expeditious delivery of my new device.

I have had assistant insurance through T-Mobile for over 2 years and now I’m not able to replace my phone. They gave me several different reasons as to why my claim keeps getting denied. First was due to them increasing my deductible an extra $75 because they didn’t process my initial claim and I ended up using a much older device in the meantime and they said they can’t cover my S10e because I’m using a different device. All It could have taken was me paying a $99 deductible and everything would be straightened out but they want to give me a hard time because they have the wrong information after I provided everything already.

Thank you so much, you made this transaction flawless. It was so nice to have everything handled quickly and w/o any stress at all. My daughter LOVES her new phone....Hopefully she will not drop this one in the deep fryer...lol. Every step w/ Assurant Phone Insurance was perfect....there was no grey area and everything was handled in the Best way...You all Rock!, Thank you so much. Karen...the mom...

All went well with my claim. There was a delay in activating the claim, but Assurant contacted me in a reasonable amount of time to verify the claim and move it forward. The deductible amount is a bit extreme. I think the price could be brought to a more reasonable level.

The experience was great. I got the phone in a couple of days and was able to back on by the end of that day. WE took it to a T-Mobile store and the attendant was very kind. Thank you very much!! I would definitely recommend Assurant.

The representative was very helpful and made it easy to get a replacement tablet. They even overnighted the replacement which helped me a great deal. I was very pleased with their courteous manner and helpfulness.

When I spoke with the representative Shee was kind, compassionate and receptive to my needs. Was able to order and secure Mena replacement before I left on a 16 hour flight for holidays. Very happy to have used service, will use again.

I attempted to complete the claim form online but was unsuccessful. When T-Mobile transferred me to Assurant I was concerned that I would get a hassle, but that is not even close to what happened. Instead, the agent was incredibly helpful, polite, patient, and assisted me in a very timely manner. We had the phone the next day and ended up needing help from our local store, which was fast too. We sent back the phone [during a holiday week nonetheless] and it was received before the expected date. Life is good, phone works perfect, and the process was much more pleasant than I had ever expected! Thank you!

Easy process to receive the replacement phone, nice looking phone, only issue I have is that sometimes I have to double hit keys for them to work. Takes great pictures which is really why I have my phone.

Great customer service at the TMobile branch and phone claim center, easy claim process, quick delivery and expedited replacement of the damaged unit and easy return instructions. I was confused as to why the claim needed a copy of my most recent phone statement to process but assume it was to verify coverage plan and bill was paid up to date.

It was a great experience, very fast and easy to fill the form! I’m very pleased with the service of Assurant. The new phone arrived in two days and I am using it right now with zero complaints. I’ll definitely recommend to my friends and family.

Replacement of a stolen phone with Assurant was pretty easy to accomplish. The only negative came when my phone told me UPS had delivered it to my front door but there was no phone there. Turns out it had been delivered to my next door neighbor!

Terrible product. The phone I received works worse than the one I filed the claim on. The touch screen doesn't work half the time. I have to restart it all the time. The customer service was good and fast but the phone is garbage. I'm actually thinking of changing providers because of it. At least that way I will get a new phone instead of a refurbished piece of junk!!!

The phone representative was pleasant and helpful with me getting a replacement phone within two day. I appreciate that it was easy and simple, friendly to have conversation. Thank you for continuing to change the experience.

Everything went smoothly. No major complaints. I received the new phone in excellent condition and the necessary packaging and information to return my damaged phone. My only complaint is the use bbn of USPS to return the damaged phone. I ended up paying extra to use Fedex to make sure everything gets documented thoroughly and accurately.

This was the worst experience ever. You shipped my phone to the wrong address. Then you immediately asked for the phone to be returned. I had to drive to another city and intercept the return shipment. I lost several hours out of work costing me hundreds of dollars in lost income all because you can't seem to hire people that can speak clear English. I gave you the correct address several times and Tmobile also gave you the correct shipping address. But you still ** up.

I received a defective phone replacement that T Mobile could not program or transfer my data. They sent me away. I called Assurant who said I waited too long after receipt of the new phone to have them honor the replacement. The rep said 7 days. The Assurant greeting system said 10 days. Nowhere on any of the paperwork that came with my replacement phone says it is time sensitive. I do not have a copy of a policy. I took my phone to TMobile after the dates you offer. Now Assurant tells me they will not send a phone that will work because I waited. I am cancelling Assurant insurance on both my phones, and I will never again trust you, and I will tell everyone I know what you have done in taking money in good faith and sending a defective phone, and then refusing to send one that works. Shame on you!

I had to use Assurant to replace one of the phones on my account, due to a cracked screen. Contacting Assurant was easy and the process of getting a new device, as well as returning damaged one was straight forward. Assurant representative was informative and professional. The replacement phone came in less than 2 days.

Customer Service was awesome and very professional and absolutely I will recommend your services with my friends and all my family. The process was very easy and I received the unit very fast and with no delays at all.

The whole claim process went smooth and the representative on phone was friendly too. The time frame between the loss of phone and receiving the replacement was minimum than I had expected. I would appreciate the service of Assurant Phone Insurance.

Ref #41407053, Replacement of a iPhone 8plus 256Gb, bought from Costco Canada. Complaint filed with Assurant max and recd the placement device within 3-5 days. A device which was refurbished and NOT working. 1st email sent to Costco on 23 oct 2019, requesting a follow up from Max Assurant - CSR who took the call, was sleeping while talking and she later apologized. Requested a Call back from a supervisor - James ** # 1 877 699 1355 extn 4189260. After leaving a VM. 3 more voicemails were left till 25 November, after which I reached out to Costco again.

Thank you for Assurant, my device is working very well. very grateful to have you added to my account. I recommend anyone to have Assurant with their phone very helpful and they solve the problem. Thank you.

iPhone 8 plus replacement. I have had the replacement phone now for about 2 weeks and I have noticed that the phone has issues, when making a call it appears to be full of static and the person I'm calling has trouble hearing me. Also I'm having the same issues with the phone when I'm receiving calls. It is full of static and I cant understand the caller. I'm very dissatisfied with device. Now the refurbished phone has problems.

I filed a claim concerning my phone. It was taken care of in a timely manner. I appreciate the quick response to replacing my damaged phone. The customer service was great. Thanks for your prompt service.

Great service. The replacement phone arrived next business day in excellent condition. I was able to send the broken phone back today. It actually was a surprise of how easy it is to get the phone fixed. The only issue that I have is that the price to fix the phone is not clarified. It was my understanding that this work just like AppleCare. Applecare screen fix is 30$ compare to 100$ from Assurant.

I've made changes to my claim but they aren't reflected in the Track Claim Status portal. I did not receive an email with a new mailing label. The only way to get one is to check the claim status. I can't be sure that this mailing label is for the update since it hasn't been documented in the notes. The details need to be more transparent.

I used your services when my phone fell and the screen broke. I was able to have a replacement phone within a few days. Due my screen being broken I had to wait for the battery to die before I could send it back since I couldn't turn the alarms off.

Fast and friendly staff, had my new phone within 24 hours of making the claim so I never went without it. When the phone came in there was the return labels and envelope to mail my old broken phone back with details on how to do it. Very satisfying with the service. Would recommend to anyone.

I lost my phone quite literally the first day of having it insured and was worried that would be and issues. It wasn’t and the entire process was quick and easy. Definitely would recommend that everybody use them.

So I was very happy about how quick you took my money and approved the replacement phone, but I am furious that you sent it during a holiday and then said I have only a week to move all my info and send back the broken phone or you would charge me 990 bucks,,, dang folks,, I got it Wednesday before Thanksgiving weekend, we left that night and got home Sunday the 1st,, there is no way for me to complete the change over and get this bad one back to you before the 4th,, you need to give me more time. This is unacceptable..

The representatives I spoke to were very helpful and couldn’t have asked for better people to attend my call. The shipping is super fast and the deductible is reasonable. Payment and processing time is super fast as well.

Experience was great other than the return of old device within 10 days. I was out of town and could not drop old phone in mailbox until today which is one day later than requested date. I think the 10 days should be work days and not include weekends or holidays AND it should be from date of activation not date of shipment.

Although my claim went in on November 20th at 4:18pm and I was guaranteed next day delivery, the phone was not actually delivered until November 25th (that's 3 business days). Numerous calls to Assurant and UPS proved worthless - each putting the blame on the other, and I know the package was sitting in the local UPS location on the Saturday morning yet still not delivered until Monday. That is totally an unacceptable way of doing business - a guarantee is a guarantee. I felt Assurant did nothing to have UPS deliver the package upon receipt at the local location - as I could not be the one to authorize that. Basically, I am very disappointed in Assurant and would never recommend them.

Was very satisfied with the CSR that assisted with the order. Order was delivered timely. This was HOT to get the replacement. I had a phone that would no longer charge and need it all day long for college and work. Even though this is a refurb, so far it seems to be working well.

The agent who helped me has a lot of knowledge about my problem, a lot of experience and courtesy. Thank you for all your help. I will keeping buy it insurance from you in the future. Once again thank you.

The agent didn't do enough to help me getting a different phone. The Tmobile representative was also on the line and we both were disappointed. We thought the Assurant rep could have explore other means to aid.

My experience with Assurant was good. The only issue I had was entering information through the automated system it would not work. I had to speak with an agent who handled everything with great satisfaction.

Customer service rep very friendly, easy to understand, and he easily understood the issue with the phone after it had been dropped. It was explained after the phone dropped it was only working intermittently blocking all service. There was no hassle to replace the phone. The new phone works great. Thank you very much!

Good afternoon I am very, very disappointed at the service as a client. Throughout the week I spoke to so many different agents and all with multiple stories about my phone. In the end they sent my phone to an address in Ohio when I am from Laredo Texas. Now they said, "Don’t bother us until the next 3 to 5 business days so we can continue your claim and send you another device." I have been since the 21st on November without a cell phone. It’s currently December 1st and my issue is still not resolved. I attached pictures of the hours I waited on hold with poor customer service and that’s just one sample of my multiple attempts to communicate as well as the wrong address on my device yet it seems like it’s all my fault. As a client I feel cheated and let down and extremely dissatisfied.

Naomi (the representative) was very professional, helpful, and explained everything throughout the entire process. I would most definitely recommend my family and friends to Assurant. Keep up the good work guys.

First of all, having to pay for Assurant was not a choice. Second, we selected and requested next day delivery and not next business day delivery. Due to many efforts to have you rectify the situation, you could care less, basically called us a liar. We finally received the phone on Monday, not Saturday. Piss poor customer service!

Never received my package, was told a knock was not heard by family members only was left with a slip on door to pick up at a unfamiliar location underneath a desolate bridge. Could not reach FedEX store directly to understand Holiday changes that interfered with store hrs and could not request redelivery over automated phone, nor could reach a representative at any time.

iPhone stolen, claim submitted and approved very quickly and the new phone arrived within 2 days. My only complaint is that overnight delivery was not available. If I needed my phone for urgent business, it would have been a huge problem. I think you need to remedy this problem and offer overnight any day not just weekdays. People use their phones for everything now. Luckily this was my son's phone and not myself or my husband because we use our phones for business.

It was a great experience because of the fantastic response to customer's claim. I hope the company keeps the commitment to deliver good service. I was expecting new phone but I got refurbish one instead.

The best choice is Assurant!!!! Super fast, friendly and perfect. I made my claim on the website and was super easy just take me a few minutes!!! And after 2 days my claim was approved!!!! Always the best.

Service was good. I just wish it wasn’t such a lengthy process!! This is my second time using your service and both times the call took up to or over one hour which seems excessive!! With all the security loopholes it seems easier to catch a flight somewhere than to get a replacement phone that I pay for on a monthly basis.

After 2 years, my cell phone broke along the bottom edge. Using the insurance as recommended by T-Mobile, I received a replacement. When I purchased the insurance, much of the decision was based on being told I would receive a "new phone". This was not the case. As a matter of fact, I could not even purchase a replacement protective film to cover the screen (Bell Road and 3rd Street) as they do not carry "old parts". So, now I am the owner of a "used" phone, and no screen cover. Somehow I fail to see what worked out for me. Perhaps the best strategy is not to "believe" and buy the insurance. It may actually cost less to just buy a new phone. My number is ** if that helps you reference my account.

My purse was stolen Nov. 18. I live alone and do not have a house phone. When I called to replace phone, I was told that I could ONLY pay the $100. Deductible with a credit or debit card. I had neither, since all my cards had to be canceled. Went to bank, got a temp card...couldn't use that because it didn't have the security code on the

It's easy and super fast. Reliable and very easy steps to complete the process. 24 hours phone customer service. Easy question to answer and not give you hard time. It's my first time and I am very satisfied.

Lost my handset. Assurant was able to replace it in 24hrs. Was so happy and thankful despite bad weather. Was really impressed. Would definitely recommend this company to most of my friends and co workers.

I request a new device instead I get a used or refurbished. Just send the phone and that's it no charger no cable no ear phones. Also the the low volume button is not like the upper volume. Is like loose or over used.

My experience with Assurant was excellent. Called to file a claim for my damaged iPhone and received a replacement phone the next day. Had my new phone up and running that day. Definitely worth the money for insurance.

I would give my experience 0 stars if I could. My claim was submitted on November 4th for a second time. The supervisor I was speaking with said the original claim had been entered by an Assurant employee incorrectly so she canceled it and opened up a new claim. A T-mobile representative was also on the call providing a variety of information to the supervisor. However, a few days Iater I received an email asking for more information, of which had already been provided. I submitted the requested info a second time. Then I received another email asking for more information which had already been accepted. In the end it took over 3 weeks to resolved this issue and to receive a replacement phone. It’s an unacceptable amount of time.

Easy process to file a claim and exceptionally fast delivery of new device. It was nice that return packaging was included and also that the phone came with a new SIM card and was registered to my account already (all I had to do was call customer service and the IVR processed the change automatically). You guys really thought of everything!

Got my phone right away with easy instructions to send my old one back. Piece of cake. Would recommend Assurant to anyone.. I have taken advantage of their insurance twice now, and has been a smooth process both times..

My claim was processed quickly without any issues and I received the replacement phone the very next day. Had to make this review longer so it would let me post it. Next time I won't bother leaving a review.

My son’s cell phone was having issues.. I called Assurant and not only did they send me a replacement phone, but it was delivered in less than 24 hours! Very efficient and cooperative throughout the whole process!

I called to check about my claim and has sent my drivers license in with claim because my husband was at work. I called the following week and a representative told me it would not hold my claim up even though I was only an authorized user and not account holder. The following week I received a call saying they needed my husband's drivers license to process claim. The misinformation I received the week prior held my claim up another week longer. I also do not agree with receiving a refurbished phone when my phone was only 6 months old. That is a very stupid policy. If I had other options for a cellphone carrier in my area that was better I would cancel my service.

I called and reported a incident for my broken phone and my complaint was approved immediately, with a low deductible fee, and free next day shipping. I am definitely more than satisfied with the service I received!

My experience was with Assurant was great. I didnt have the money to do everything in a timely matter. But they worked with me and where fast and very polite on everything they did. Would recommend to anyone.

Your agents were very courteous and patient. Very knowledgeable. Kudos! They helped in every they can to facilitate the process. I was very satisfied with the way they handled my claim. They processed it fast too so I didnt have to spend a lot of time on the phone.

Your customer service representative is NOT professional, and did not take time to explain the claim or any questions related to the claim. Very UNPROFESSIONAL. The shipping of replacement device is on time, and accurate, so this is the reason I gave a 2 stars.