Assurant Phone Insurance Reviews

Dropped the phone. Called in. Two days later we had a new phone. I think the service was great. The phone was just like the one he had before. I am happy. He should be happy. He can talk and text and don't have to borrow my phone.

My experience was great, I was helped with my concerns and there was no hesitation on replacing my device promptly. I recommend others to have Assurant so they can have the same experience that I received. Also everything was explained to me clearly on returning my damage device. Thank you sincerely.

We had lost our phone to the lake while boating on a Saturday. I filed an online claim while at the lake. I followed up on Monday to make sure the claim was processed. We had our replacement phone on Tuesday!!! We were without the phone for only Sunday and Monday. Thank you!!!

Thanks for your help. It was great, nice and easy and it was 2 day. Thanks for all your help. It was nice and easy. I will definitely recommend. I will give you a call to see how it is working. Thanks.

I cannot rate or give a good review because the phone I received don't work properly. It keeps going off and it's been 3 days. I've been phoneless because of that and being deaf without a phone it gets complicated to be doing my errands. I'm not pleased with the service provided.

I had trouble starting my claim online and had to make a phone call to the call center. The phone call was quick and easy to complete. My replacement phone came in on time. The insurance plan was worth the cost. Recommend it to everyone I know.

Assurant is very concise, efficient and provides excellent customer service! They provide options to file a claim: via email or phone call. Claims can be made easily, and the shipment time for a new device is 24-48 hrs., making it convenient for customers who need their cellphones for business and leisure. Thankful to have them for an insurance company!

My experience with Assurant has always been great!! Fast and easy. I am so glad I have this insurance and would definitely recommend to my friends and family. This is the first time I submitted a claim online, it was so simple & was approved immediately.

Ok so I paid 280 dollars for a replacement that doesn't work. Since the day I got it I've been having problems with it and now it turned off and it's been like that for 2 days. When I called they said I had to take it to Apple Care. I'm very stressed out with everything.

I love the the quality of service that I have received during my claim process. Everything was quick and easy. From customer service experience to rapidity of delivery, I was treated like a king. Thank you Assurant.

Very clear instructions and service was very fast, no hassle to submit the claim and the communication was very good after the initial steps. This is the way all processes should be, simple, efficient and timely.

Satisfactory experience. The the representative was very help. There was a language barrier that was troubling. I had to repeat much concerns several times to ensure she understood the problem. I finally just agreed with what she was able to understand. The final out come was successful.

The first time I called I saw it on hold for 45 minutes before the line was answered. The woman who answered took my call back number and then promptly hung up on me and never called me back. When I call back this month after trying to decide whether or not to replace my phone through warranty or new purchase I have the best customer service experience possible. Unfortunately when I was prompted to leave my feedback at the end of the call the automated system also hung up on me. However, the gal who helped me was not only kind and professional, but extremely competent and customer Centric.

Great Service after shipping. Details precise and great customer service. Spoke with right people for situations needed to clarify. Clearly great service! Was mentioned a date of phone replacement and no problem. Very accurate!

As a loyal customer for over 16 years with T-Mobile this was my worst experience with this company. I will not refer it to my worst enemy ever. The back and forth. Not a friendly ID site. I hope I don

My claim didn't go through. Only after a week it did. Then I waited for another 4 to 5 business days and nothing. I called Assurant and they didn't give me any information about the tracking number. When I did finally receive the phone, I got a Note 9 in a Purple color rather than a Black Note 8. I have no complaints about having a newer phone but I was not advised that I was going to get a different phone from Assurant. I had bought a screen protector along with a case for the Note 8 but now I have to return both products back to Amazon.

It took a week to file a claim. The T-Mobile system takes 3 days to sync with Assurant. Assurant still had issues even after the 3days unless I gave the personal info that they did not need to file a claim.

The rest of my reconditioned phone works fine, but it refuses to accept my micro SD card (stating that it can't format it) even though it's ONLY ever been formatted to an LG k40. This means all my photos are gone to my phone, and I'm having an impossible time getting MetroPCS to fix the problem. Hopefully your company will make this right, otherwise the replacement plan is beyond useless.

I have had to replace the phone I have three times and not one came with a charger like before...The old one I had no longer works either. I have also requested a new device after getting defective replacements (like the one I just got) and no other comparable options offered.

I needed to get my phone replaced due to accidentally dropping. Everything was excellent and customer service was great. Got phone when stated I would receive and it works well. Love everything about my S9 PLUS.

Terrible insurance when it comes to reimbursement. Takes over a month for refund. When they quote you 10 business days only after they scan in the device you are returning. Takes over two weeks to scan in returned device then that’s when you have to call to follow up and check status constantly. Can’t trust for them to do their job since they didn’t initiate the actual reimbursement until you call them, otherwise not receiving reimbursement.

I was told replacement would be close to or similar to my old phone. This phone worse quality, there's barely anything I can do with it. I am beyond frustrated with this phone. It's smaller, I. And I feel a lil this phone is wayyyy cheaper than my other phone. If you're gonna send cheap at least make sure it isn't **. That last sentence. This phone can't even type Tiffany lion. mon.

On Saturday 07/25/20, my tablet broke. I filed a claim on that date. The next day Sunday 07/26, Assurant emailed me telling me they needed my Tmobile pass code, which I sent. On Monday 07/27, Assurant responded that they still could not process the claim and to call them. I could not get past their opening menu to talk to a live human. I called Tmobile and explained the situation, and even Tmobile could not get through. As of today, Tuesday the 28th, the status of the claim has not been updated and Assurant has been completely unresponsive to emails and inaccessible by phone.

It was horrible!!!! The service was bad. The last representative was awful. If I wasn't paying my insurance already, I would have never gotten it with you guys. Customer service is way off. Everyone has an attitude.

To start my past experiences have been great. This time however has NOT been. New phone is smaller, shorter battery life and get VERY HOT. Next it has trouble with bluetooth calling AND wifi connection.

We ended up finding the lost phone before the new one arrived, it had already shipped though. The woman I spoke to on the phone was very nice & helpful, she explained everything thoroughly. We were able to return the replacement phone. Waiting for the money to be credited back to my account.

I was very disappointed. Got my new phone. Not only was it the wrong color but once I activated it the phone went to a black screen and never came on then I called reported it to ASSURANT and they sent me out another replacement and this one is very hot to the touch and very hot to my face. This is ridiculous. I’m so mad I didn’t even call them back and the sad thing is they charged me 100.00 for a phone that doesn’t even value 100.00 anymore. On top of its doesn’t even work with the new TMobile network so why charge me for something that doesn’t even work anymore instead of just upgrading me? I’ve been with Tmobile for 14 years and I’m beyond pissed at this moment.

Well he's issue I had to send two phones back because both of the phones a replacement what is defective which left me out of a phone for about a week and a half because I had to send it back twice so I would like to get a phone that's not defective. Other than that I had no problem customer service was very polite and understanding.

I dropped my phone into a nearby lake. A new phone was delivered to me the day after filing my claim. It was a very simple process, which honestly I did not expect. I used the automated phone service and in about ten minutes the claim was complete.

Took 7 days for me to receive my replacement. Would have taken much longer if I didn't call Assurant 5 days or so after making my claim to see what was taking so long. I had to pay my deductible two times. The second time was 99 dollars. The first time was 49. Dunno why it was more.

I am pleased to say that the fast and friendly service was incredible, and the salesperson did a excellent job with my claim. I would truly recommend this company to my friends and family. Thanks for the great service.

I paid deductible to replace my lost Apple Watch. I received a black Apple Watch, which was not the color I had. So I returned the package back to you over a month ago and still have not received anything stating that it was received and have not received the $149 deductible. I sent the replacement watch over a month ago and need my refund ASAP.

Paid for claim Thursday morning and I called during lunch to see if my payment was received and the operator said she saw it in the system and pushed it through. Your site says claims on Thursday by 8pm will be overnighted for Friday and Friday will be delivered Monday...but it shows that the payment was posted Friday and a label was created Friday night at 932 pm... How if the operator pushed it through Thursday and told me it posted? On top of that I have a sick girlfriend in quarantine with our son whom I couldn't get ahold of due to my phone not being overnighted Thursday night like the site said it would.

I'm sorry I could not find the order # but I was impressed by the quick claim response as well as the swiftness the replacement came. It arrived in less than 2 days from time claim was approved. Thanks so much!

Traci was wonderful. She was understanding and verrryyy helpful. She had a delightful personality, and understood my issues. Great service! I wish there were more attentive and concerned agents in all businesses across the board like her.

I am disappointed with the other device sent as a replacement. I would like my Note 9 replaced with a Note 9. The other item sent does not have expandable (SD) slot to transfer my files, this is very inconvenient. The Note 10 is missing the headphone jack also. The Note 10 screen is actually smaller than my Note 9. Please correct this error.

It took exactly 7 days to get my replacement phone. Cracked the screen and phone was half unresponsive. I run my business through my phone so it is extremely essential. Was told that I was eligible to just get the screen replaced (without giving me the option to just replace it) so they sent me to CPR to perform the service..Very long story short they couldn't fix it. I called again to just get it replaced. They told me that now I had to wait 3 days because the system had to change from repair to replacement and that's business days. And it all started on a Friday morning. Every time I talked to someone I was told something different. And given a different reason for the delay. (Mostly opposite of what they just told me the last time I talked to them) Finally after 6 days with a broken phone I talked to someone who got me satisfaction and received my phone the next day. ADVICE.: Don't pick the repair option. Just get it replaced. It will be much faster.

At first my experience was horrible. I keeped getting disconnected when talking to reps and they didn't even call back. Until i got connected with richard he really showed me he cared and made sure I understood things I didn't understand. Didn't once feel frustrated. Even offered for me to talk to a senior rep that blew my mind. I was WOW! The senior rep was also very nice and made sure he got everything correct and it was a misunderstanding. Thank you y'all both for helping me out and showing empathy... That is true customer service.

Phone screen went black within 2 weeks and no one want to resolve my issues.. The phone have no power after charging for three hours...Went to Best Buy to troubleshoot and they could not fix the phone.

Your sales person was very good but I feel that your deductible is a rip off. I could get it fixed for an amount close to the deductible. Also you provide refurbished models even if the original phone is fairly new. Just so you know, due to your exorbitant pricing and used phones as replacements. I will never buy your insurance again.

I didn't know what to expect but I was pleasantly surprised. From the initial claim to when I received the phone, was three days. The phone came with everything that a new phone would come with.

I ordered a replacement phone 07/27/20. UPS delivered it but the package was stolen from my porch. I went into UPS Thursday 07/23/20. I showed Jason ** the footage from my security camera. He told me he would be getting in touch with Assurant to let them know it was a theft. I also have a police report with Hazel ** police IR#**. When the phone shipped I had no knowledge it was shipping or I would have told my guy to be looking out for the package. I need my phone ASAP. I would like notice when it ships. Thanks. Antia **

Samsung a10e. This was a very easy experience for an unfortunate accident. I received my replacement phone fast and sent the damaged phone thru postal services. I'm very happy with this experience and will share with co-workers and family.

Great customer service! Easy and efficient device provided, great service! I would recommend to all! My phone needed replacement and I received the replacement phone in no time, without any hassle!

Not only did you send me the wrong phone but you sent me a defective phone. I had to send it back and have it warrantied. And to blame me for the wrong phone being sent is unacceptable. If you go by the serial number which I provided will tell you the correct phone.

Was promised a new phone by management and received two refurbished devices that have serious problem. Management is refusing to provide new phone as promised. I am very disappointed in the service and upset can not use handset.

I have to send them my ID again when I already did it the first time then I have to wait 24 hours for it to be approved when I told all I had to do was send my ID, made my deposit and my phone will be shipped but I had to take off work and what it did make the deposit which have me off work for maybe 3 to 4 days until my new device came which is very unprofessional.

I received excellent service from the two different telephone representatives that I spoke with and that portion of my claim was handled very well. When I went to return the new phone, the email instructions that I received to print a return label directed me to a location on the website that does not exist. At that point, I chose to use the "chat" feature on the website and did not receive good customer service at all. The rep had no clue what/why I was asking because it took her far too long into the conversation to let me know that she had not read my claim because she was unable to access it without my permission/passcode information.

I have had experience with various cell phone companies and having to file a claim for a damaged phone. My experience with Assurant is by far the quickest, no hassle and professional process to date; for which I am truly grateful. I was further impressed that I received an email confirming they received my damaged phone.....true customer service at its best!!

My experience with Assurant was great. The customer service was exceptional, helpful and was very knowledgeable. Explain to me the process and phone was sent the next day. Claim was easy to file and approved the same day without any issues.

Every time I have had to replace my phone you guys have responded like champions and I as a paying consumer really appreciate the quality of service you have provided currently and in the future, I thank you and great job.

Excellent customer service! Fast response, received replacement next day of claim. Claim easy to fill, someone at the store helped me to fill the claim, thank you, so happy. I received same Samsung S8 galaxy.

The replacement phone was received very quickly. The instructions said I needed a tool to open the SIM card pocket. Then just put my card in the new phone and I would be good to go. The tool wasn't included with the new phone so I had to go to the local Tmobile store for help. They got it open, transferred my card and said I was good to go. It took an hour to transfer all my photos, contacts, etc. It didn't transfer my apps so, I'm still signing up for all those again. Better instructions on what to expect and to do would be helpful.

Absolutely despicable. Just pull my call and you’ll understand. First the device is the wrong color then it’s defective then you won’t send a new one til you get the old one leaving me without a phone for a week. Your policy is crap and it needs to be adjusted. I shouldn’t have had to go through T Mobile to get the phone taken care of when you are their insurance. You should be capable of making the orders and ensuring a quality device before it is sent out. You did not. Tmobile had to pick up the pieces you left cause I was about to switch carriers because of you! I wouldn’t recommend you to anyone based off my experience. Tmobile is better going with Asurion.

I love the next day shipping! It is soooo important, especially when you use your devices for business! The shipping back method is nice and easy and like that it goes through USPS, because you dont have to go out of your way to ship back!

Very dissatisfied with Assurant. I have insurance for the phone which was lost and my claim was first approved and then later was denied for “undisclosed reason”. I spent hours on the phone with Assurant in vain. What is the point of paying and having insurance if Assurant will just deny your claim and not bother to explain why?! I already wrote a letter to the corporate office in Wayne!

The operator I spoke to was very reassuring and very informative. She helped me with my claim and I received my phone in a timely fashion. She also reminded me to order my phone case as well so that they'd come around the same time. Sure enough they arrived hours apart.

I would like to thank you for the quick response to my issue of replacing my phone. From the time that I started the process of replacing my phone I talked to a representative that was very professional and knowledgeable, she made the process very smooth. Thank you again.

Great service, pretty fast, got my replacement device in just a couple of days. I was waiting for an employer to call me back for a job so when my phone broke I thought I was going to miss their call, but Assurant got my replacement device to me fast enough that I was able to receive the call.

My only complaint is having to fill out a form after I gave all of the information on the phone. Upgraded from an S8+ to an S9+. Great phone and speedy delivery. Streamline the process and it will be perfect.

My phone insurance is under this company and they may have asked a few redundant questions during the claim process but other than that everything was quick simple and straightforward, I filed my claim, paid my deductible the next day, and the following day my phone had arrived. Thank you for being on top of things!

A/C broken day 110°. Quick service. The lady rep expedited service. 85 yr disabled mom couldn't relocate. Cassidy's Heating/ac exceptional. Resolved 1st day. Worth every dime spent to have security and peace of mind. Thanks so much.

I recently lost my phone and decided to make a claim with my insurance to get a new phone. Shipping was fast but as soon as I tried to call and activate my phone the problems arrived. They told me the phone could not be activated cause it was in inventory status. They sent me out another replacement phone which had the same exact issue. I have spent hours on the phone a day. Spoke to several managers from both Assurant and Metro PCs. It's been almost 2 weeks and I still don't have a phone. This is the worst experience. I was told few days ago I would receive a phone call about how to resolve this issue. I'm going to wait it out and see if they can fix it. Customers spend a lot of money on phones and I have done the same. I might have to look out for another phone company and I will no longer use the insurance company Assurant.

I absolutely love Assurant. My daughter is 13 and so far this year has lost or broken 3 phones. Assurant was so awesome and replaced every one of them with no problem at all. Putting in a claim is very easy to do online and over the phone. I would highly recommend them to family and friends. Their customer service reps are amazing as well. They are very professional and always solve any issues I have.

We called because our teenager broke his phone. We called T-Mobile and then were transferred to a customer service rep with Assurant to aid in a replacement. The customer service was quick and efficient. We were able to get back to normal within 24 hours.

It was a wonderful experience and excellent service. It was easy to summit the claim and fast response. The replacement took a little longer that expected but under the country circumstances it's understandable.

My T-Mobile team handled all my issues. Love the Reps. They are always able to handle my issues without adding additional stress to my life. Don't know what I would do without my team of experts. Now if y'all would just offer more free phone like Sprint use to would be appreciated.

I received a letter dated July 8, 2020 that Assurant never received my damaged phone. I returned the phone and received confirmation of this on July 5. I was once charged for a phone by T Mobile and I had to fight to get my money back as I did return it but you stated I did not. I hope this is not happening to me again.,

The customer service reps who helped me file the claim did not complete the process so this delayed the approval. Once my phone was eventually shipped over 1 week later, I had issues tracking it. I was trying to be patient because I know things during COVID-19 pandemic can take longer. When I notified Assurant I had not received the phone in almost 2 weeks, I was told an investigation would be opened that would take an additional 10 days! UPS verified the package was lost and to call Assurant for a replacement but when I did, I was told that although they could see UPS had confirmed the lost package, I could not get shipped a replacement. I have yet to receive a replacement and have cut my finger numerous times on my shattered screen in the meantime. I am incredibly dissatisfied with this entire process!

I received my replacement phone quickly which is why I gave a high rating. However, the replacement phone since I received it has been freezing and moving extremely slowly. I don't understand why my new phone works worse than my old phone.

The claim process had two catastrophic failures and you sent the wrong color phone. FAILURE #1 The web interface led my wife and I to believe the claim was processed and replacement phone was on its way. The payment information was provided and indicated it was processed. An email was received indicating that the claim was approved, etc. But your web interface failed to actually process the payment, leaving the claim in limbo.

Lost phone Monday. Went to T-Mobile Tues., thought I'd get a replacement or at least a "loaner". They told me I had to file a claim with Assurant. Filed claim Tues., and was approved. Assurant website said if claim approved Mon.-Thurs. before 8 PM, DELIVERY DATE is NEXT DAY. I then tracked my claim online on Wed., and they said delivery date was FRIDAY! The replacement was shipped via UPS, which is not typically NEXT DAY DELIVERY. Should have sent it FedEx. I had to borrow my wife's phone for hours a day, and swap SIM cards, in order to work my food delivery service. If they say NEXT DAY, they should get it there NEXT DAY!

There was never an indication when I submitted my claim to be processed that my replacement device would be on back order. Even when log in on the website to view your claim, there is no indication. I had noticed there was no signs of my phone have been shipped which was a red flag for me, and caused me to call in to Assurant. I had the great displeasure of speaking with a very rude, English (British) gentleman whom placed the blame on me. He stated, had I filed my claim earlier than when I did, my phone wouldn't be on back order and that two people who were before me, got the last ones they had. I had to wait several days to receive my phone, which is definitely way longer than expected. Would NOT recommend. Terrible customer service, LACK of NOTIFICATION until your device ships of what is going on, and TERRIBLE turn around time.

If you would care to reach out to me at my email or cell number, I would be happy to regale you with the story of my deep disappointment in your insurance service. I am feeling cheated by the replacement (reman) phone you sent me for one that was destroyed at my work. Thank you.

You sent me a replacement phone with a feminine color scheme rose gold/light blue. WTF!!! I was never given a choice on this matter.. I can't believe I pay for this garbage level of service. Also I need a shipping label to return my old phone. If It is possible to return my new feminine colored phone I also want to do that and would like a refund of my deductible. I tried calling your customer service line and was essentially told there is nothing I can do and I basically have to take my new phone and like it. If I could just have a refund and you take your phone(s) back I would be satisfied.

The online system had some hiccups initially and it didn’t accept my data. The process met my expectations. I wish it could have been quicker on the website. There were lots of points where the system kicked me out.

The person that would help me was punctual, very concerned about my my concerns and she also got that phone replaced within a day. Problem with that phone was Data. It was messing up and will not let me log in and log out. Reason for replacing that phone was software but the lady on the other end May assure me that will get it resolved very quickly and we did. Thank you.

Stop with generic emails if you're not going to change the name every time you send one out. On top of that, when I signed up for insurance, I was promised a new phone if I ever filed a claim. They sent me a refurbished phone.

Made a claim online for replacement of Samsung phone as the screen had cracked. Very easy process and affordable too! Was able to have it sent to my sister who lives in another town. No hassles at all.

LG K30 replacement. Overall, the customer service was excellent in responding to my questions regarding to replace my damage phone. They were very professional through the entire process. The response time was very fast for the replacement phone. Thank you, Eddie.

Jo ** I believe was her name, give this woman a huge bonus because she is an angel. She made me feel so great and reassured in a situation that was really stressful. My phone had been stolen and she just made me feel a lot better. Thank you!

My experience wasn't bad at all putting a claim in. It was easy. The person whom I spoke to was respectable and friendly. He listened to you before responding. He was very nice. I wish I remembered his name.

Ordered replacement. I did not get the correct color of my original phone and wrong address was put on my package so I was very inconvenienced and had to pick up. Was told I would receive my phone next day. Took 4 days then they wouldn't deliver. Had to wait a week with a barely working phone. Very bad experience.

On 7/6/20 I contacted Apple because I forgot my password and I did not know my Apple ID. I filed an insurance claim through Assurant in January; I had no idea what it would take to get a receipt showing proof I paid the $99.00 and the new IMEI# from Assurant. I spoke with all 3 companies (Assurant, Tmobile and Apple) on three-way call and the Apple agent advise what is needed to move forward and unlock my phone and also allow me to set up another Apple ID. Assurant sent me 3 receipts with the original IMEI# when I and an Apple agent specifically asked that the new IMEI# should appear on the receipts. I have spoke with several agents at Assurant, each time I called I had a Apple customer service agent on the phone. Apple agent requested a receipt showing I paid the $99.00 and the IMEI# for the phone Assurant sent me in January.

Hello, I normally don't bother providing feedback, however, my experience was so bad I felt I needed to express my dissatisfaction. I called and spoke to your representative and requested a replacement phone since mine was getting hot and restarting on its own. I was told it would be sent overnight since I called early enough in the day for that to happen. Instead of overnight, it took over a week and several calls to receive the replacement phone. This was a frustrating experience.

Assurant was so nicely helping me with a complaint in where I mistook their company for another. Thank you and sorry for the misunderstanding. I wish I had you guys as my insurance carrier vs the current company. Thanks for helping me clarify the confusion.

Assurant insurance company failed to provide coverage for a stolen phone and refused to send me a new phone. Technicality was used when my claim was denied... Said insurance company never send me a replacement phone.

Phone lost/stolen June 24, filed claim June 25. Got email June 26 that it would take 2-3 business days to confirm my coverage. Did not hear back so sent contact form again. Got reply July 1 saying it will be another 48 hours to review and complete claim. No word since, filed multiple contact forms to no avail, filed complaints to FCC, Atty Generals of PA, etc. Never got an email saying claim is processed, etc. Had to buy a temporary phone to use since it is taking forever. Did not get phone until July 14. 20 DAYS it took without any updates or follow ups from Assurant.

The claim was approved quickly and the phone arrive next day but the phone I received has a problem charging, it takes a lot of time to fully charge. It is frustrating to pay $15 monthly for insurance, almost 100 dollar to replace your phone and received one with issues. I haven’t contact T-mobile to see what options do I have.

I originally purchased the iPhone X in space grey to go with the series 4 space grey watch. Now when I made the claim they sent me a pink iPhone X. A GIRL'S PHONE. THEY did not want to replace original color.

I made a claim and payment and 1 week later no update received. Called and was told the claim is processing awaiting coverage confirmation. Another week later no update or phone received. I called again and this time I was told the claim is processing and they received coverage confirmation but they had to check to see if Apple Care was active. 1 week later a new phone arrived. Then it took until Sunday 7/19/20 to get the new phone activated. Several attempts made prior to 7/19/20.

No screen protector, phone fell from night stand, cracked screen. Finger touch distortions, stylus still usable on screen. Because transferring information to new phone was much more complicated than any other time, I appreciate your immediate attention to getting me a phone right away.

Checked everyday still said in process. Finally called after overcast week then after I spoke to someone the claim finally got dealt with. People I spoke to on the phone were great but your web base process failed.

With first and second agent was a very dissatisfied. Even second agent a woman was very rude with me and overall with the whole process that I have to wait from Monday until Friday to get my claim approved was supper disappointed. Will not recommend Assurant to NOBODY..

It was confusing the online claim, but can I called customer service line was easy to process my claim, it’s was quickly and I got my phone the following business day, I really appreciate the service, it’s worth it paid extra-dollars for the insurance.

Thank you. I was really really happy because I didn’t want to go on with a broken phone so it’s was very nice to get a nice phone back and customer service was great. They try to help me and listened to me.

My experience was smooth even though it was slightly delayed. I received a nicer device due to my old one being outdated. Thank you very much. I am so happy to have my device insured with you all. It's very convenient and affordable. ❤️

Hi. I got my phone and the process was easy and great but I dont think this battery is good. It could be the charger. It does not fast charge and my wife's phone charges faster then mines. It will be on 79% battery life and tells me it still takes 40 minutes. I am not sure if it's the cord given. Please call me to see what can be done.

Second replacement within a month. First damaged by roller skating over it. Started processing the second claim when I asked to speak to someone who had authority to waive the fee as the product was clearly defective. The initial phone was used underwater in Mexico and China. The current replacement was defective as it barely got wet~claim of up to 3’. Long story-Apple understood the issue and replaced it. The final blow was receiving a letter stating that I was ineligible for a replacement. Funny, T-Mobile shows my plan as current with no interruptions. So how can you deny my claim? Thankfully, Apple came through for me but if they hadn’t, I would be seriously upset and would contact BBB as well as your corporate offices. No justification poor customer service.

My son was out of town. Put his phone down and couldn’t find it so I cut the service off until I report it and receive another phone. I called and reported the lost phone. Received my new one and everything was great with the online.

I called to file a claim for my phone with a shattered screen. The woman I spoke with on the phone from Assurant was very helpful, patient, and kind. I received my replacement phone promptly in the mail. The directions to return my damaged phone were easy to follow. I am enjoying my replacement phone. Thank you for this seamless process.

The device is awesome and works amazing, the upgrade is a plus. However, the color of the device is a bit feminine. The device replacement was for my husband (Robert), on the order it clearly specifies the name of a male. The account is under my name Rachel so I see where the pink colored phone could be sent thinking that the replacement was for a female. My husband bought a cover for it and is none the less happy with the product.

Upon filing my claim I was told I would have my replacement on Monday. After NOT receiving my phone I called and was routed to a call center in INDIA only to be told my replacement was on back order for 2 weeks and I had to wait. There was NOTHING they could do. I called my carrier T-Mobile and they called for me and were hung up upon by the representative. Worst experience ever! Would not recommend to anyone????

I will never use Assurant or Metro PCS AGAIN. Worse customer service agent at metro PCS in Los Angeles corporate store. Refused to help. Told me to bring in the phone that I lost because they had to send a text. Never mind.

I have used Assurant in the past and received my phone replacement overnight. This time it took a week!!! They denied my claim twice. Every day when I would contact them, they would ask for 24 hours to process the claim. They couldn’t get it straight as to which phone we were replacing although we gave them the IMEI number since the beginning. It was a brutal process, but I give them 2 stars, because in the end we received the correct replacement!

Didn't receive my phone yet. It's been two weeks. Bad service. Very unhappy. Very disappointed!!! No offer at all for waiting. Nothing to make the customer feel like they matter, no apology no nothing...

The experience was very easy and fast, the user platform was user friendly and easy to understand, the shipping was fast. Payment was secure, would recommend to friends and family because this service was good.

I was on the phone for over 2 hours and hung up on multiple times while trying to speak to a manager. I spoke to three representatives and at no point was I given an acceptable answer. I had policy quoted to me and when I tried to state this policy back to the rep, the policy changed to ensure I would not receive a replacement phone. I am incredibly unsatisfied with my entire interaction with this company and will not recommend it to anyone moving forward.

I replaced three phones in two different orders. This company won't ship the third phone until the first two have been returned well. It's a Pandemic. I'm a Veteran with PTSD. I was waiting on the third phone to come to prevent several trip to the store but no they need to the first two back first. Yet the $99. Has been debited from my account. I am unable to use the funds although I was told they are just holding them, I haven't been charged. FOOLERY America.

Assurant phone Ins. was wonderful. Extremely easy to use and to return your broken phone. Very prompt, and sends E-mails throughout the process so you are not worrying where you stand. Sends new phone very next day!! Was great.

Was told a different price with my mobile provider but still, the phone came within the 48 hours and the person I spoke with gave me the info I needed to do the exchange and it was not time-consuming at all. Thank you to the staff at Assurant.

Company sent me a phone of less quality than the one I had. With no charger. I ended calling the company again to complain about the missing charger. I hope they get better, when it comes to replace phones.

Motorola XT1924-7Moto E5 Plus Blue 32gb. I had a good experience. Thank you so much. I like the new phone. I really appreciate everything that you have done to help me out. I appreciate everything that you do that a blessing. I really like this company. I appreciate it so very much. Everything was good and the teller was nice. She really help me out. Thank you Nichole for your help to file my claim. I appreciate it so much.

There was a phone on my account that was stolen and you all really helped me figure out what to do very quickly!!! A new phone was sent and I received it the next day, the very next day!!! Thank you for that????

My experience in the process with Assurant was great and I am happy with the results of my replacement phone. In the future, seeing that my replacement came to me in a timely manner, I definitely recommend to a friend.

When I pay monthly for insurance in case anything happens to phones on my account I expect to get phones replaced. I should not have to wait week and a half to have a phone replaced. This is ridiculous and what is the point of paying for the insurance. I have told everyone and will leave a review of how things happened and how y'all made me wait with no phone and no replacement for over a week. Even TMobile I made return my deductible and monthly insurance charge to my account because y'all are so ** up by not having phones. You're the ones who take care of broken phones not screw others!!

I dropped my phone around 5 am one morning and the screen stopped working. The next day I had the replacement in hand like new. I needed no additional support. The process was fast, easy, and intuitive. A strong positive experience.

The fact that it can only be delivered at a address and not be able to pick up a Fedex location is really disappointing. Makes you lose a day of work basically to wait for the delivery, and hope the driver actually makes an attempt.

I sent in the request for my phone replacement and was told it would be coming the next day. A few days passed by and I didn't hear anything, so I had to reach out and I kept getting pushed in circles. No one could tell me a rough time-frame for when my phone would get in. It finally arrived and it wasn't the same color phone. I understand that it doesn't seem like a huge deal but the phone is $1000 and I pay monthly for insurance. I should be getting the service that I'm paying for and I should be getting the phone I paid for. I didn't reach back out because it was not very helpful before. I didn't want to deal with it.

Little communication throughout process including no alert to pay my deductible leading to a delay of three days initially. Then wrong phone was sent and took an act of Congress before the new one could be sent. None of the customer agents are empowered to help. They only have a script of answers. Will be leaving both TMobile and Assurant after my contract expires.

I placed an insurance claim for a broken cellphone. The process was very easy online until I couldn't remember certain account information. I had to call my provider to get information so the claim was completed by phone. The rep was friendly and helpful and we received the replacement within 24 hours. Only negative comment is that for $18/mo and a $100 deductible I should receive a brand new phone rather than a reconditioned phone. Charge less per month and lower deductible if you are going to replace newer models with reconditioned phones.

CSR put the wrong information and delayed my package. Management did not assist to expedite this matter. Took almost 10 days (son was without a phone service) to receive the new device. My son is 23 and was on the West Coast alone. Anything could have happened and no phone to keep me abreast. #Horrible

They were able to replace my stolen phone with the exact model and color. It was expensive to replace but totally worth the money. And came the following week and fast service! I am so glad I insured my phone!!

My fingerprint reader stopped working all of a sudden. Initially it was classified as a warranty repair and Samsung wanted to me go to a store in another part of town. They didn't have an appointment for 2 weeks. Then I noticed a small crack and that ran across the screen, indicating it had actually been accidental damage. Unlike Samsung, my replacement was approved within 30 seconds and a new phone arrived 2 days later (It was the weekend.). It could not have been easier. Definitely an easy and efficient process.

I made a claim, and when I received my order, got different color. Why paying for the service when you're not getting what you're expecting, is not worth it. When I called, I was expecting for them to help me to fix my issue, but they told me they ship whatever they have on stock.

Found cell. Called Assurant and was told to refuse replacement phone. UPS didn’t knock and left phone on back doorstep on 7/13/20. Dropped off replacement phone at Staples same day. Tracking **. Please issue credit of $249.00 back to the mu credit card or send a refund check ASAP. Thank you.

It took a week to get a replacement phone and it was not a new phone. It was refurbished. For the amount of insurance I pay I do not think that I should have to pay an additional $350 deductible and then get a retooled phone rather than a new one. I was willing to accept that but the retooled phone was defective so I had to send it back. I tried calling Assurant three times and each time I was disconnected from the agent. By the third time, I started thinking it was no accident since no one called me back when we got disconnected. I must say that I feel victimized and I do not have a very good feeling about your company.

I filed a claim on a Thursday afternoon and thought I would get my phone on Friday/Sat morning like I Always did with Asurion (Verizon). Unbeknownst To me, there were still things that needed to be done before my claim was fully completed. However, The only email I got was one stating I had completed my claim and will be contacted with the shipping info once the device is sent out. I waited for 24hrs and didn’t hear anything from anyone. I had to call to figure out why my phone wasn’t shipped. The first person I call didn’t know anything; they directed me to T-Mobile to get some actual info. When I got transferred back the call ended, this was after I waited over 40min on the line to speak with a rep. I called again. Waited another 40mins to talk with a rep.

The cellular is used. Not new. When I received came dirty with glue at the back side. I am very disappointed with the insurance and want to remove the cover. Bad service and bad communication with customers.

Unfortunately my son's phone was lost and the person that found the phone was unwilling for us to buy the phone back. Thankfully I had insurance on the phone! Called Assurant and had no problem explaining the situation and they processed an approved my claim immediately. The only thing I wished is that they used FedEx as it took me several days to get the replacement phone. Ordered on a Friday morning didn’t get phone until Thursday - almost a full week. Not that it’s assurant's fault - just a nuisance to be without a phone for almost a week. Overall I think everything went smooth and as expected.

I received my package the day I was told it would be delivered, plus the driver knocked on my door and waited for me to answer. I live in an apartment and package or left in the hall and they get stolen.

I am very satisfied that my replacement arrived the following day. I will always get insurance for my gadgets through Assurant. I will definitely recommend my friends to get insurance if it is under your company.

Hi there. Well I would have gotten my phone earlier. I know there is a pandemic but still a week I think is long. Also I got a note 10 plus with a broken S Pen. When I called I felt I didn't get help since I needed to sent the broken one and wait another week. Didn't feel my insurance company didn't have my back.

I'm glad we had insurance in our device. However replacing the device was such a hassle. We had 3 devices stolen at the same time, yet I had to speak with 3 different people, one for each claim. I had to do the same when it came to pay the deductible, I talked to 3 different people. Still wouldn't take payment until they had all the forms that we had already emailed to them. Talk about waste of time and lack of efficiency. It took 2 days to get through the process and still had to wait another day for the approval. It would have been much easier and productive to get it resolved without beating around the Bush so much.

My screen had cracked when it had accidentally slipped out of my bag and hit the floor unexpectedly. Putting the claim in through the site was easy, fast, and I got the new phone right away! I would recommend to anyone.

I received the wrong phone. I claim for a Galaxy S20 Ultra and receive a Galaxy S20 Plus. The receipt that come with it say the claim was a galaxy s20 ultra but on it also said they send a galaxy s20 plus. Still waiting for my phone.

I submitted a claim to replace a cracked screen for a BLUE Samsung Note 9. The phone I received was a PURPLE Note 9. I called and was told the color of the phone is not guaranteed. The color of the phone should be covers. If and when I try to sell this phone the color of the phone will impact the possible buyers. The purple phone will now most likely exclude any men from buying this phone.

Your policy of just giving back a phone regardless of if it's the same color as the one that was broken is point blank stupid. I pay way too much money for me not to get what I paid for. I pay You a month and $250 for you to send me a new phone and I didn't even get the phone In the right color. If that was the case you should let me know that I will be getting a new color instead of being surprised when it gets here. I was also really disappointed with the fact that when I asked how long it would take people would lie to me and say it'll be shipped the same day only to find that it got shipped almost a week later. This company really really pissed me off.

The customer service agent was very impatient, not as knowledgeable as she should've been and very rude. If I could rate a negative number, I definitely would. At this point I will not recommend your service to anyone.

New device that’s very nice. I never expected it’s coming as early as possible. Thanks Tmobile and insurance company. Your efforts are really good. Thanks again. I really appreciate your services. Unbelievable working just providing me in short times. Thanks.

My phone was lost/stolen, I filed a claim and my phone came the very next day. I hate to say this, but we as a society depend on the wrong things, I was absolutely lost without my phone, now, having said that, It was the most peaceful time I had in a very long time. We all need to unplug from them periodically.

The transaction was easy and Assurant customers service was very helpful and professional. We received the phone with 2 days and the return package was helpful and with easy instructions to follow. I would recommend anyone with a phone contract to sign up.

The claim process was very fast and easy and It also was a very fast delivery. I have filed claim in past and I must say the process has improved. I must say I was very impressed when my package arrived on top the very next day after filing my claim.

I was extremely disappointed. It took 3 weeks to get my phone .. The 2nd week I was lied to. This was the most-aggravating place I have ever dealt with! I got hung up on when they realized they were wrong. I was being extremely hard on them but no one would accept responsibility.. Hope they are not like this with everyone.

I had purchased my Note 10+ and within 3 months I had accidentally dropped my new phone and cracked the screen. I filed a case with Assurant, paid the copay and within 2 days had my brand new phone. Very easy to complete and definitely puts your mind to rest.

Broken screen and phone locked up. Service was great and I received my phone as expected. Customer service helped me to understand what was needed for me to get my phone. Thank you so much for being there for me.

I made the request to change my cell phone due to damage to which the process was very fast and simple, I was hired in a process that I did badly quickly and very kindly, I recommend this service without any doubt.

Phone was replaced quickly. $50 fee was not too bad. Online claim form was tedious and stressful. On the whole the experience was satisfactory. No confirmation that my old phone had been returned though.

My phone quit holding a charge for any length of time. When I called to report this, I was treated very well. When I was told my phone would be replaced, I didn't expect the replacement to show up as quickly as it did. The only problem I had was finding a charging cord that would go with my new phone. It's a shame you don't have one that matches my phone that you could send me. Right now I am using one from a friend.

Somehow I crack my screen and when I had to make an insurance claim it was very easy. I really appreciate the insurance agents and the automated service was all very helpful and very concerned about my phone.