Assurant Phone Insurance Reviews

Absolutely Horrible! Completely Disingenuous! Repeated delay tactics & Not as represented! Only through T-Mobile Repair conference calls was Anything Accomplished! & even today, 12/28, unable to access mytmoclaim.com to confirm successful return of damaged IWatch! Will warn Others of this! Please email me that damaged IWatch was successfully returned: **.

I lost my phone and was unable to locate it and when I called and made a claim, they were very efficient and handled my situation very professionally. They were friendly and very understanding.

6+ weeks trying to get my replacement phone after I dropped a large glass pepper grinder on my screen while making dinner. The phone worked at first, then slowly kept getting worse until it didn't work at all. Problems uploading my ID when I initially filed my claim with Assurant. Then I didn't receive the phone (so much for "overnight" shipping). Then I received an incompatible phone. I sent it back. I didn't receive the replacement replacement phone (we are 10 days in now, me a single mom with 2 kids and no phone). Asked for a refund, finally got that. Couldn't have the phone fixed like I had planned so I again tried my luck with Assurant. Couldn't upload ID. Didn't receive my phone, again. Received an incompatible phone, AGAIN.

Customer service was great and response time was also great. My only issue, a big one, was with the device that got shipped to me. Earpiece on the phone sounds muffled and distant, have to make calls on speakerphone. I called to see if I can get another device shipped to me and this will cause me to be without a phone for several days. They said they will not be able to ship me another phone until they receive a shipping tracking number from FedEx from me. Again, customer service was great, I just wish y'all could send a phone while I use the one that doesn't work. Thank you for your reading.

I was locked out of my truck when I called for roadside service, which is part of my plan. I was asked for my agreement number, but it was locked inside my truck. They could not find my account and then told me it was expired, and I would have to pay out of pocket, I called back to get reimbursed, and they wanted the receipt. How am I supposed to have the receipt when I paid them directly on the phone at the time of incident?

Delayed my replacement unnecessarily and took an extra 4 days with the support of my T-Mobile representative each day to finally have a phone I paid insurance for sent out. Definitely wished there was an alternate vendor in place.

Ok service. Didn't feel like anyone went above and beyond to make things any easier. Store clerk very unknowledgeable. Was told several different prices to use insurance before she finally settled on one. Not very friendly either.

When making my claim I received great customer service, no hassle, and was very pleased with the fast delivery on my son's replacement phone. Also the mail in instructions and return envelope for the damaged phone was very helpful. Thank you.

I returned my LG v30+ with 128 gigs of memory and they sent me a v30 thinq with 64 gigabytes and claimed it's the same phone specs-wise when literally there's a 64 gig difference. Is memory not a spec?

The whole process of reporting the claim through when I had to mail back my damaged phone was so easy! Customer service was very helpful, knowledgeable and polite. Very glad that I had this insurance.

I’ve been getting the runaround for 2 weeks now and still the issue is not solved. Nobody can answer my questions and concerns. Most representatives I’ve talked to have not been able to help me. Hopefully this is solved soon.

It was very great experience fast and swift. The customer service was amazing and fast I think whoever was the operator should get a raise. The phone was stolen and it took almost no time to get it shipped to me and I really appreciate it. So thank you.

Assurant's handset protection plan replaced my water-destroyed cell phone after I paid my deductible and shipped the new phone in less than 24 hours. A quick trip to the Metro store to activate the new phone and I was back in business. Assurant offers tracking for both the replacement and the returned damaged phone, so I was able to keep tabs of the entire process. Contacting Assurant was simple and I am very happy with their plan!

He was very helpful. The first one I talked to was a lady. She did not know what she was doing. I don’t know where y’all got her from. I waited for a week and. Call. Back. I then I was talking to this men and he was real helpful. Got the phone the next day. Thank You.

My experience was handle the right way and fast thanks. I would refer a friend if they have to do a insurance claim. I got my phone the next day. I thought I had to wait 5 to ten business days. The person I spoke to on the phone was very helpful.

My first order did not go through and I didn’t receive an update as to why. I was still under the impression that I’d my phone the next day. Also all agents have me different information on my orders. No one was on the same page.

I called because the replacement phone did not charge. I am still waiting on the label to return the replacement phone. I am extremely displeased with the service I have received thus far regarding this replacement. Now I have to return the replacement before you will send out another replacement!

Damaged phone. I am really happy with the service they provided. It was a quick process and the new phone came quick too. We are happy that we had insurance on our phone. It saved us money in the long run. Thanks.

Phone stopped charging. Quick, positive response! Easy to file a claim once I called and got a live person. Agent was friendly and processed the claim quickly. I will continue to carry Assurant on my devices.

Broken glass. They processed my claim promptly and I received the new phone within days of my claim being approved but they need to be more involved with Tmobile because the quote that I received from Tmobile was $100 repair and when the final amount was $ 149 Tmobile was misinformed about the actual price.

Replacement device. Amazing and expeditious customer service. Rep was very helpful and provided very fast service. I was transferred to a automatic machine to take my payment but the background noise of the store didn’t allow me to make my payment so the next rep processed my payment so I wouldn’t go through the same problem. Amazing service!

Though your chat representatives were great, your website is a mess. One of your reps had to alter it so, I could do something other than just sign in, repeatedly. All in all, it took me almost 3 days before I was able complete my claim. Not acceptable.

Customer service is great, fantastic, terrific. Speedy delivery. Although refurbished the phone works great, fantastic, terrific. Received phone the next day. I am very extremely happily pleased with this product

Experience was good. T-mobile personnel were unable to transfer my pictures from my old phone.. The two stores I went to couldn't help me. I spent about 2 hours waiting between both stores. I had to delete my phone prior to mailing my old phone back.

I probably stayed on the phone between 50-60 minutes just to file a simple claim. I was transferred about 4 times during that time and each time I had to provide the same info all over again. Very frustrating.

When I called Metro Pcs I was told the processing would be less than 24 hrs and would get the phone the next day. I did not receive the new phone until 2-3 days later via UPS. I'm ok with the phone. I like it.

I had to deal with them because of the issue I had. They were professional and did good job. It was smooth process without headaches. They answered all my questions and guide me through all the processes.

The assistant was very courteous and the response time was quick. The phone came in the timeframe that was given. The exact phone was sent. The Sim card was a problem but the local service of TMobile was able to change the card for me.

I’m really pleased with the ease of this transaction. It was exceptionally fast and simple. I am so grateful that I chose to get this coverage. The phone came. It works. The transfer was simple and the return was simple.

The process was very simple to complete online. The shipping was very fast and I was able to use my replacement device quickly. Time is everything these days and I was very satisfied with how quickly everything was processed. Will keep using Assurant.

ASSURANT gave me the worst service I have ever encountered. The promised 24-48 hours turned into 16 days, causing me to make follow up calls times 3. Each time they took the exact same info, and their faulty system kept telling me that my zip code was inaccurate, tho it was not! They finally got it sent, not to me, but left on the doorstep of a community member who needed to ask around to find out who I was, & it finally got to my relatives late on Friday night.

This was a terrible experience. I've been paying insurance for years for our cell phones and when we actually need to use it we got terrible service. The Iphone replacement that was sent to me was also damaged and didn't work correctly. When I called Assurant back to inform them about the damaged phone, they deferred me back to Tmobile instead of sending me a replacement. T mobile didn't help either, they sent me to Apple. So I got a damaged phone from assurant and they sent me somewhere else to fix their damaged Iphone. I will be cancelling our insurance moving forward. It's not worth it...

Great customer service, fast and easy, very pleasant person. Knowledgeable and courteous, went the extra mile to make sure I was satisfied. Made several suggestions so I could make the best decision for me - OUTSTANDING SERVICE!

My phone broke and Assurant took care of everything. The service was great, the representative was great, and I had a replacement phone the next day. It is very easy to file a claim online and if you need to ask questions the representative are knowledgeable. I would highly recommend Assurant.

Waited on hold for two hours. Website was down. Only needed a new screen. Was told that wasn’t possible due to my zip code. Had to pay for a replacement phone and was sent a refurbished piece of garbage. Original phone was one month old. I did not want a new phone! Customer service was worthless and did not help. This insurance is total waste of money. Now I’m stuck with a crappy old phone when I just purchased a brand new one in November.

The process was quick but needed customer service assistance. I would like the deductible to be lower and to receive a new phone instead of a used one. I am paying $14 dollars a month for the highest plan. The replacement phone works good so far.

I took my phone to the brick and mortar, and she sent me to the phone application to replace my phone... Everyone was concerned and friendly. Friendly is nice but being concerned about my problem really helped me calm down about losing my previous phone's contents. Thank you!

I spoke to two different customer service representatives and both were very helpful with walking me through the process of setting up a replacement phone for me. Also, I had run into an issue while trying to pay and the second representative assisted me with the payment. Both made the process very easy.

Everything went well with the new phone except for the fingerprint scan area on back which is peeling. Paid a $99 fee to get the new phone. Would be happier if it was in better shape. All aspects work except for that.

The handling of my claim was done quickly and efficiently. The only problem I am having with this phone is the talking volume is not loud. I can hardly hear who I am talking to over my phone. They are very light and faint and in order to hear I have to be in a quiet environment. I cannot hear what they are saying even if my volume is all the way up. I've checked my settings. Checked all volume prompts and all are up high. The only way I can hear a person clearly and loud is on speaker or when I'm in my car using my Bluetooth. I may need another phone.

My son shut his iPhone in a car door. We had to do a claim right before Christmas and I thought it was going to be a pain or take forever. My son's new phone came the next day and they even sent packaging to send the other phone back. The gentlemen on the phone was nice and worked with me quickly to resolve the matter. It was a great experience. I will be keeping this insurance as long as I am able. The price is great and it certainly paid off!!

I called to report a stolen phone and file a claim for replacement. The agent that my call was very efficient and professional in doing both. She arranged for me to pay the deductible while in the store. My new phone arrived the next day. I was very was satisfied.

I pay far too much money every month to also have to pay another $100 in the rare occasion I need to claim insurance on my phone. In addition to that having my character questioned when you ask for receipts for a phone registered to my account. To then have to babysit the claim for 2 weeks to actually get the replacement phone. This service is a joke and I'll be canceling the service.

After cracking my screen and receiving the wrong color, I called and spoke with a phone rep and was given a canned response since they cannot choose the color being sent out. I reached out to Assurant via FB Messenger and received a response saying that someone would take a look at my claim. I received a call with the rep saying that a replacement phone with the correct color was sent that day. The best way to get great customer service is to go through FB Messenger since the phone reps are limited on the info that can be given out.

Very pleasant and helpful. I have not ever had a bad experience when filing a claim. I would recommend all to use them for phone insurance college. What I like best is if you file before a certain time, you will get your replacement phone the next day.

Not only was my replacement device late arriving but it was Without the vitally need battery & charger. Although they agreed to send the missing battery and charger, I still have yet to receive them, thereby now being over 8 more days of waiting. They cancelled my son's insurance on his phone without consulting with me. I was not made aware until 10 days after my replacement device was requested.

I'm not happy with the phone I have now, which is the Samsung Galaxy 8. The speakerphone and the battery are not good and I paid a 150$ deductible. It is not comparable to the Moto Z2. I will be sending this one back soon. Plus this is a refurbished phone and it is not performing like a new phone.

The company advises next day delivery for my insured phone after the deductible was paid. I called on Monday the 22nd and my phone is not delivered until the 27th. The representative advised it was due to the holiday. However the holiday was the 25th. I pay for insurance on all devices to prevent not having a phone for the better portion of a week.

Great job from making the initial phone call to the delivery of the new phone. People were very pleasurable to talk with and made this so easy to get my new phone working so we could take care of business.

Your company made it easy for me to make my claim. I would recommend your company to all my friends and family. I will continue to use your business. Thank you for courteousness.

I was sent a defective device, as soon as I unpackaged the device & tried to use Applications, they would force shut themselves within minutes of use. When I attempted to charge the phone, it overheated and turned off. It performed a system update then my service was no longer available even with factory reset. The T-mobile sales representatives also canceled my order and I had to spend the holidays without my phone and wasn't able to speak to family overseas. I had the worst holiday because of this.

I had to wait 4 days to get my phone. I had a unlock phone from Samsung but they send me a locked phone. I'm paying insurance to get an exact same device not the way you guys want. Very bad experience. So I change my carrier to ATT and now I'm on prepaid, way cheap and same service. Tmobile not recommended for anybody at all.

The rep was very nice, professional. Help me navigate the online process and still process my claim via phone. Overall a positive experience. Thanks for having patience and answering all my questions.

Assurant, you were great during the whole process of replacing the broken phone and providing me everything to send the broken one back to you. Thank you for making it easy on me. And my daughter who accidentally broke it was grateful she would have a new phone to take on vacation this holiday.

First time this happened to us. My son lost his phone and the was in California, we live in Nevada. It was a month old iPhone. It scared me and I was very nervous and did not know what to do. I called Tmobile and they told me what to do next and called Assurant. The girl that helped me was so nice and she calmed me down with step by step instructions and staying on the phone till all was confirmed. She helped me a lot and was very efficient. Thank you.

Horrible.. They tried to charge me twice for the deductible. Also I was told at the phone store it was this much and when I call Assurant it was so much more. I can't afford much and 50 is a lot to pay for a prepaid cheap phone.

Excellent response to my claim. Replacement arrived less than 18 hrs. after claim. Placing the claim was straightforward. It was much easier than I expected it to be. This review was the most difficult part of the process. Thank you.

Speedy replacement. Overnight delivery. Great customer service interactions with agents. Original cel started to work. Return instructions and label process was also speedy. I am waiting on my refund for deductible.

I was suppose to get my replacement on a Monday because I made the claim on a Friday. When UPS didn’t show up I checked the tracking number and Assurant entered the wrong address. I contacted UPS to change the address but I couldn’t because the sender created the label with restrictions. Then I contacted Assurant and they did not help at all! They basically told me there wasn’t anything they could do but wait. I work personally with UPS and I know the sender could make adjustments through their account or even intercept the package to be returned to them and while it's on its way back they could of send me another.

I was surprised that Tmobile actually sent me a brand new Note9 for replacement. And the original I broke was a note 8. And the note 9 I received was the one I was trying to get before. The ocean blue note 9. And the shipping was quick. I was able to pay deductible today, and the phone already here by tomorrow.

Process was so easy once I got past the automated service. Live representative was excellent and thorough. Give her a raise and promotion and get rid of the automated service. It is more trouble than it’s worth. I would have gave her 5 stars on her own.

I like being able to replace my phone. Thank you. The process was simple, direct and refreshing. I went from 60-0 in seconds, the agent turned my bad day around. The CSR was cool. She actually had the same birthday as me. That was random. She was very good people person. Great example of of great customer service.

I lost my iPhone XS max color white finish. When I receive I got Black Matte finish. When I called for wrong finish they said they cannot changed. They sent whatever they had in stock. Which is absolutely wrong.

I had a wonderful experience when it came to filing my claim for my phone. Friendly customer service, and I got the replacement device very quick! I will recommend to others, and I will be more than happy to continue my business with Assurant as my phone insurance provider.

Lost my phone. Couldn't locate it. Had friends and family looking for it half the night. Couldn't find it even by using the GPS like some do. If ya call it too many times it will go to voicemail. Even texting didn't work. Got a new one in couple of days. That's pretty fast. Thanks.

Had an iPhone 7 Plus with 128GB Stolen and it was replaced with an upgraded 8 Plus but only with 64GB. Not at all what I was told over the phone! Not happy at all for having pairs for the insurance for almost 2 years. Also, very hard to understand customer care representative due to language barrier.

I’ve had several times that I’ve had to deal with this company. I’ve had a great experience every time. I always get my replacement device right away. Plus, the customer service reps are the best. They are polite and knowledgeable.

My friend did all the computer work! I lost my pin number and the date I first dropped it. The representative who helped us was so nice thoughtful. I don't have her name but the job she did was a ten!!! Sincerely, William

This is totally unacceptable. I submitted a claim for cracked screen on my mobile device and you sent me a replacement device that has bad sound output. I don't think you even ran a quality check before you turned it out for replacement. I can no longer trust any replacement device you are going to send to me in future. You were supposed to replace a similar device in good condition or new if there's is no similar device available. What I received as a replacement device is not what you were supposed ship. You were supposed to make sure it's in good condition before you ship it as a replacement.

Store associates were very helpful while transferring photos and contacts. I was very happy with their service. I was glad to receive the replacement phone so quickly, as I was leaving to travel out of state.

Called on a Sunday, told the phone would ship out on Monday and arrive on Tues. It did not. We called back and somehow the shipping authorization didn't go through, so they processed another one. Then they told us the phone was on backorder and didn't know when it'd ship out. This wouldn't have been a huge problem except my wife was about to board a plane with our one year old baby to go visit her dying grandmother for the last time. I asked to speak with a manager (despite the rep's protest that a manager couldn't do anything else to help). The manager called the warehouse, confirmed they had a device, and stated it would ship out that day (Tues) and arrive the next day. It didn't.

The customer service representant was very polite and helpful and faster Than the last time. I Loved this service. Excellent timing and very good customer service representant. This is the beta insurance company of the world.

I was very pleased with the service I received. The Assurant agents were kind, respectful, and attentive. I was surprised that I received my replacement phone so quickly. Everything was very low stress and done expeditiously.

I had no problem getting a replacement for my son's lost phone and/or the process to get it sent out. However, we did call on a Saturday but did not get the phone until Tuesday instead of Monday. Could have been Christmas shipping backlog.

I was incredibly unhappy with this< company. T-Mobile sent me here to exchange a broken phone. Emailing 2x and uploading my documents three times through their website And they still claim didn’t get them. It was absolutely ridiculous spending hours on the phone with them. They were unable to check out the department that gets the emails they repeatedly told me. It felt like the biggest scam in the world. I had to get a T-Mobile rep on the phone to get this handled.

The delivery took way too long and customer service was very nasty to me. They were making me feel like I’m an Idiot. I hope I don’t have to to do this again but if I have to I’m not using them again. Thank you and have a good day.

I was not able to be assisted in the store. The customer service representatives from Assurant and Metro PCS were not educated in the policies for assistance or limited in options. The online system kept locking me out and not transferring my uploaded information. These complications cause me to be without my device for an additional week.

Great service. The process was simple. Received when promised. Highly recommended this insurance. Worth the money you pay. No problems encountered during the transaction. Great customer service friendly and courteous.

I was hoping that you would repair my phone and not provide me a different that requires a lot of setup. Also it takes too long to receive a replacement phone. I am still waiting on the replacement phone as of today.

I received my replacement in one business day which I was Very pleased with. But currently this replacement phone that I have now is not working correctly. It crashes and resets itself every day, the volume buttons dont click, and the camera takes a fuzzy photo no matter how clean the lens is. I will be in contact again for a replacement of this phone shortly after Xmas.

When making the claim on 12/13/19; I tried online, but your system was down. I tried doing it over the phone and it took just over 2-hours! Yes over 2-hours! The rep helping me would put me on hold and I would be transferred back to T-mobile. The T-mobile rep would transfer back, but I would have to wait 30-40 min each time this happened. It was a very frustrating experience.

It took me three weeks to get approved my phone, originally had service with Verizon and switched to T-Mobile, my phone broke and any of the proof I provided that I was able to provide since my previous provider was unable to provide me anything else; Assurant was unhelpful and super difficult to work with regarding what my options were.

The only issue I had was that I needed WiFi to activate the phone and I have none available at my house or nearby. I also did not have the key to release the sim card slot which made getting to that area very difficult.

Replacement phone. Everything worked to perfection. S8 phone received in great condition. Would really like to be able to transfer photos and all phone number by inserting original sim card from previous phone.

I have filed two claims and both times it went very smoothly. Replacement device was received via next day air and instructions for new device setup was clear and easy to follow. Highly recommend for anyone with Xfinity mobile phones.

My wait time was very long. Once they picked up the experience was not so bad. The phone arrived the next business day, Monday. My phone itself I need to call since the audio is not so loud.

Survey of you sending me a new phone due to camera broke. It was a wonderful experience. They were cordial and expedient. Very good phone etiquette. I would recommend all the people I know to deal with your people. You train them very well.

The handling of my claim was promptly executed with professional courtesy, filing assistance and in a timely manner. From the time I placed the claim to the delivery of the phone was 2 business days. I received the exact phone that I had lost. T-mobile loaded the information I had on the phone and was up and running. Very satisfied with the company and the handling of the claim.

Absolutely effortless dealing with your customer service personnel, very sympathetic to my problems of losing my phone accidentally, even telling me he did the same thing I did, leaving the phone on top of the car. We’re going to be a customer for life, Love T-Mobile.

Worst customer service I have ever experienced. Very bad and staff talk to customers like we are crap. The worst were the Spanish customer services. I wish I could switch to another insurance company. T Mobile had to called them twice because of the hard time they were giving me.

Both my wife (Ayana) and I were happy with the claim process and will happily recommend you to our friends and family. From beginning to end we were pleased with your customer service. Happy Holidays to you and yours????

I was very pleased with the prompt service Assurant provided. I would definitely recommend your insurance to friends. My package arrived earlier than I expected and the replacement phone was in excellent condition!

Needed to replace my phone due to damage. Called Assurant and was helped by a very knowledgeable young lady on the other end of the line. She was very helpful, answering all my questions! I would definitely recommend Assurant Insurance to anyone who asks.

This was the worst experience ever. I ordered my phone on a Thursday and was promised next day shipping. Well my phone never came the next day and reasoning I received that Assurant warehouse had some issues. So I now had to wait over the weekend for my phone. Then Monday came and I still haven't gotten my phone, with another reasoning that it was Monday and on Mondays everything is shipped out so I'll get it Tuesday. Well the next day came and I still did not receive my phone and it was explained to me that I would get my phone on now Thursday. I was really upset with this service. If you are promised next day shipment you should receive that. I understand that things happen but when Monday came my phone should have been received but yet I got it three days later. Highly disappointed.

I was a little apprehensive when I went into Xfinity Comcast, to tell them my phone wouldn't come back on, it only vibrated every minute or so. The gentleman at Xfinity, got Assurant on the phone, their website was down at that time because of the storm. Anyway, when I talked with the Lady over the phone was very pleasant, and put me at ease right away. She said she'd already put in the order since I was approved, and I would receive my new phone in just a couple of days. As promised, the phone came just three days later. I was able to package up my damaged phone, and send it back the very same day. They made my experience with their company, the most pleasant that I've dealt with in a very long time.

Service was lacking. We couldn't get a phone for 3 weeks after having it stolen and the person that belong to was disabled. I believe Metro needs to have its own insurance section as having it separated was a real pain even though we pay for the insurance.

Put my claim in on a Thursday at 11am. Checked back at 8pm and the claim still wasn’t approved. Called technical support and the lady told me since I called my claim would be a priority. I checked back at 3am and my claim still wasnt processed (mind you since my claim wasnt processed that Thursday I now have to wait until Monday to receive my replacement device). I called the next morning and I am put on hold for 30 mins. The guy speaking is clueless and giving a handful of excuses. Finally I ask for a supervisor and get my claim processed. I dont appreciate how Assurant really doesnt give a ** about their customers and I really regret having them as a insurance provider. 150 dollars for a ** service!

The customer services is not good and it’s not official and they do not treat the customers good and they do not try to help their customers. I had a very bad experience with your employees. I expected them to treat me well and help me and not make me think about not going back there again and telling my friends about that experience there.

It would have been nice to know you were not sending a charger since it was a c charger and my old phone was a micro mini. And then no tool to open the phone's sim card area and I was charged $75 to get one from Metro store. So between the charger and the tool I spent another $100 which I really didn't have. I could have just upgraded my phone for that amount. And I have been paying $6 a month for over 3 years for this insurance. This was first time I used it. Needless to say I will probably be dropping it because it really didn't save me anything unless someone can convince me you want me as a customer still.

I was very happy with service provided by Metro corporate to help us file claim. I thought the price $125 was too expensive for a replacement. I was also very happy with the replacement time (it was replaced in approx 24 hours).

Apple watch claim. The bands I had were black sport bands, & got some grey bands, that looks fake, what should I do? Send them back or what? I believe you when got the Apple watch IMEI you already knew it was the wrong ones but ya send it anyway.

Hello I was overall satisfied with how my claim was taking care of on the phone with representative. However whomever packed the phone for delivery forgot to put a charger in the box with the phone. This was an inconvenience to me.

Thank you so much for making my unpleasant situation an easy transition. I received my unbroken phone right away and it was not difficult at all to return my damaged phone back to you guys. Thank you again. It is usually difficult to deal with any type of insurance company. But all your representatives were also amazing!

Very quick, efficient, provided great customer service, would recommend to others. When I received the replacement phone and inquired how to send back a lost phone; I was advised that Assurant was not expecting a phone back. Thank you so much for your help.

One of the phones on my account covered by Assurant was damaged back in Oct. My Daughter immediately moved the SIM to a borrowed device. This scenario is very common, and Assurant should be better prepared to deal with this. She waited some time before asking me to file a claim for a replacement device. Because it was unknown exactly when the damage took place, and the date given, which I clearly stated was an ESTIMATE, the claim was not approved. This happened 3 times, along with getting conflicting information from the Agents. There is much more information in my profile if anyone cares to look, but it is my opinion that Assurant makes the claim process overly complicated, and does not properly interface with T-Mobile by design, to discourage device replacements. I could not in good faith recommend this service to anyone.

Phone coming apart. I took them in to Xfinity center and they took care of everything. The phones were replaced within 2 days and the center transferred our info. And old phones were returned. All in one week. Outstanding.

Obsolete cellular received from the Insurance.... Replacement cellular phone sent by insurance company was obsolete and had to talk to a local T-Mobile office/store to be replaced. Cellular could NOT downloaded some apps (WhatsApp, and other apps) -Stuck, frozen, unresponsive.

Claim #**. Quick courteous service, showed concern for my issue. Would definitely recommend to a friend. Or advise someone who does not have the service to enroll in the near future! Equipment arrived promptly. Thanks Assurant.

It was a crazy situation. I lost my phone, called T-Mobile. They asked to call Assurant and from there it went bad due to technical details. Didn't had phone for more than a week. But I am glad Katrina from social media team took the matter seriously and solved it. Today I got my phone and finally all is good.

My Husband phone was stolen out of his car at a gas station on 12/08/19 and we received the replacement phone. Then on 12/21/19 our 4 year old daughter took his phone without his permission and once we found it we discovered the screen was cracked.

Worst service ever. It's always the runaround when dealing with places like this. They send you stuff that half work then act like it's your fault. They don't provide loaner phones for emergencies which is not good at all.

Replacement went very well, when sending my damaged iPad in to Assurant. The new one came in a timely manner. The process for which this insurance takes place is pretty amazing. I called, they sent me my new iPad and I was able to send the broken iPad back in the same box.

I ordered my phone before 830pm eastern standard time and was told it would be processed the same day. 2 days later on the 14th I received a. Email with a tracking number informing me it was being shipped and it provided a UPS tracking number. I clicked on the tracking number for how many days and it wasn't until approximately 3 days later I received information that it shipped. The package was attempted to be delivered in 12/19. 7 to 8 days after my contact to Assurant. Ironically my green shipping slip that came with my phone had a big overnight on the top right corner implying that it was sent in that capacity. I believe UPS did not have the package at the time the tracking number was provided because there was information on the package for a good 3 days. It is unfair for anyone to wait this long for a replacement phone.. Unacceptable to say the very least.

Freeze device. I received the device but it doesn't work. I sent it back the second time another one was sent to me with the same problem. It has been stressful going through this process of replacement for the past two weeks.

Worst customer service EVER... anywhere. Everyone talks in circles and no one knows anything and they keep you on the phone and when they transfer you they ask all the info again. AFter 8-days of their "process".. Mind you I paid the deductible and filed claim fully within a couple of hours. Once they said phone would be sent overnight the next day. Never came.... and wasn't scheduled. Just told me that to get rid of me. What kind of cust svc is that?

I was approved to get a replacement device for a damaged phone. I returned the damaged device in the envelope that Assurant provided following their instructions. I took it to the post office and dropped it in the slot for metered mail. Now I am being told they never received the device.

The screen on my phone had cracked. First time ever, so I wasn't sure how difficult to replace etc. I contacted Assurant, they arranged a new phone to be sent out....it arrived in 2 or 3 days and I went to T-Mobile to switch over all my information. Returned my old phone and never missed a beat.

I'm a Tmobile customer for years now. Assurant is their phone insurer and if you have a lost or stolen car for $8/month they will replace the phone 1-2 days after they validate/verify the claim with tmobile. It's been 4 days now after completing the claim form online and paying a deductible and still no phone. After calling in each day to check on claim status the CSR and supervisor are unable to validate/verify although they see I am eligible they are unable to get into the tmobile system with my pin number which I've had for years with TMobile and works for them.

When sending Documentation through website attaching files extremely difficult. When calling to verify if Files sent were received & attached to claim they Lie & tell you files were not received. So you send Again and again. Everyone you talk to has a different story. They even asked for my Verizon phone Bill. I got locked out of their website sign in. The only way this all got resolved was calling Apple Support Supervisor & having him access my home computer to verify that I was sending documents & was locked out of access to their WebSite. When they got word of Apple Supervisor activity their excuse was the documents sent had both been attached to claim & immediately expedited claim. A severe Headache. They punish you by requesting more or same documents already sent. I will drop Assurant/AppleCare coverage ASAP. Apple supervisor was the only to resolve the run-around deceit from Assurant personnel.

To date this issues on resolved. 3 attempts were made yesterday to obtain a return shipping label as product was received damaged. Nothing was received at ** or add **. I did receive a customer service email which contained a claim form for me to complete and submit. I am happy to do so however, I need the shipping label ASAP. Your offices have made it clear that you will not ship the new replacement phone until you have documentation that federal express has the return product and route. To do this I need the label from you. Please forward the label.

I was taken care of immediately by replacing my damaged phone, with no hassles and the agent was very helpful in every question I asked. I recommend this Assurant company to anyone within my reach.

It was quick and simple to put in the claim thru the website. I did it on my phone and it got a little tricky cause everything's smaller. I received the phone the next day and T-Mobile helped with the data transfer.

Timely response. Courteous interaction. Very professional. Perfect and positive solution to my phone replacement problem. I Would definitely recommend Assurant company with full confidence that to anyone in need of a reliable cell phone insurance. Very respectfully, Mark.

Hello! Thank you for replacing my Galaxy phone. It arrived quickly and well packaged. It was easy to transfer and set up the new device. The customer service representative was very nice and talked me through how to work the internet to make the claim.

My son broke his phone, so we called the day it happened and paid the deductible. He received his new phone the next day. And with these kids today, they can't seem to be without their phones for 5 minutes. So needless to say, we are both very pleased with the service we received. Him because he didn't have to go without his phone, and I didn't have to hear him complaining about not having a phone! You guys are awesome and very prompt! Thank you for being so awesome!

I Have yet to receive my replacement, phone rep said that she would call me to update me on the status of the claim and I have yet to receive a call as well. If someone could please call me A.S.A.P. to follow up. My work phone number is**. Hours are 8-4 pm or my wife's phone number is **.

Rita and Demetri were awesome. We broke our phone. Once we were able to submit the correct IMEI number. We have a new phone. We would recommend getting insurance on your phone. We have Assurant Insurance on all our way phones.

I was happy with the speed I received my replacement phone and the quality of the phone's condition when received. I am concerned however that, when I checked my claim status just now on 12/20, it appears you have not received my returned damaged device. I checked the tracking number with USPS and it shows it was delivered on 12/17. See attached images and please confirm my damaged device was received, thanks.

I had a wonderful customer service experience, the only issues I had were the phone color, the volume while on a call, and the software was updated. I preferred the old software better. The customer service representative did their jobs the best they could. Although my accent and the payment service representative's accent caused a delay in the phone time we eventually were able to understand each other.

Updated on 12/24/2019: UPS lost the phone and I have been waiting for UPS to track the package so Assurant can send a new phone. Assurant asked me to contact their escalation team after my bad review. Just spent another hour on the phone and they did nothing. Still waiting. Worse customer service I have ever had.

Hearing dogs barking in the background. Nobody could really help me with my issue for trying to activate my new phone. I hated the entire experience. I pray I never have to use it again. The price $50 was good for a replacement phone. That's the only thing I love about it. Too long of a response after I emailed a copy of my ID front and back. They kept saying they didn't get it. So I sent it almost 10 times so they can be sure to receive it.

Everyone was very polite and felt sorry for me, that help me feel better that it could happen to anyone and/or others... I felt hopeful and eager to be able to get a replacement cell phone the very next day... that is the best!!

Samsung note 8 was replaced due to cracked screen, very happy with the response, and service. I will recommend T-mobile to friends and I look forward to continuing my service with T-moble, also the phone representatives were prompt and very respectful.

My experience was great with your service especially starting with the lady that responded me first, I think her name was Martha. She knows her job and very kind and the replacement came to me to the next day so my member started use it without waiting too long. Thanks for your great service.

I'd give 0 star but unfortunately, I can't. It was the worst experience I had had with cellphone company. For sure I never recommend this insurance for anyone.. I received a refurbished low-quality cell phone.

I am sure who to attribute the misinformation to Assurant or T mobile. Everyone we speak to gives conflicting information. We still are waiting to return the replacement phone and get our original phone activated.

I called in about my silver phone. You replaced my silver, and also locked my purple phone. It has been over a week with no resolve. My daughter's phone is still locked, I can't give her the phone I paid for because I have to return it. But I still have not received a refund or return label. This is the worst service I have ever received, to disable 2 phones when replacing 1! This image still remains unresolved.

The service was great and the employees were professional doing their job, the only problem I had was to pay the 99$ after 3 or 4 years of paying insurance. This will be the last phone that I will have an insurance for.

The automated service didn't save my info like it claimed to (after 3 attempts), the customer service person laughed at me when I was frustrated with confirming my address after the address Assurant had was outdated, I asked her what I was paying for and she couldn't explain. I asked to speak to a supervisor and the phone hung up. I called back and another person refused to let me talk to a supervisor. After "helping" me, I was on hold for a supervisor for over 10 minutes and eventually hung up. The epitome of a customer service nightmare. Would not recommend this service.

Replaced stolen phone. Was not handled clearly. Parts of the messages not related to the appropriate people... didn't ask me for my deductible and pretty much it would have taken half the time if they would have been upfront and asked for it. Other than that, everything was fine.

The worst experience trying to get my phone and the new phone has glitches. I’m just very dissatisfied with the service and what I’ve went through! I know nobody is going to do anything. I spoke to the supervisor and she told me what to do but it was a bad experience and frustrating.

It was helpful, very quick process and I was able to get my phone the next day which was great for me. I had been without a phone for 2 days already. The customer service was great. I will say that the phone was way too pricey. I had a iPhone 6 and was charged entirely too much for a phone that has been paid off. Also when I got the phone I was having a hard time hearing people when they called me and when I put the phone on speaker it's very low. Overall, I had a

Assurant refused to honor the guarantee that we paid for for two years. They actually sent us an email that the claim had been approved then had UPS ship our replacement phone back to them and denied our claim. They have refused to answer our emails and merely give us an address to use to complain. I would not recommend anyone to use their insurance because when you need coverage, they won't honor your claim. Definitely not a trustworthy or reliable insurance company!!!!

LGK30. The phone you sent me (that I had to prepay $50. fee) did not work at all. MetroPCS people could not do anything with it. I still have it in the box. I had to buy an upgrade LGK40 at full price; and I couldn't transfer my photos and info. What a disappointment!!! I would like a refund and I'll send your phone back. I'm a very unhappy customer! You must make this right for me!

First you guys send me the wrong item. Second you guys only worry about your side and not worrying about the other side and not the customers. It took T-Mobile was let us choose our insurance company. It was definitely not beat this one.

Damage device. All I can say is Kaelyn went above and beyond to resolve the issue after many attempts to explain and explain and many phone calls and no one seems to understand. But my last call to Kaelyn finally was resolved.

From the beginning of human contact it was wonderful... customer service was excellent. I received my replacement phone very quickly... thank you for your assistance. All of my questions and concerns were handled in a professional manner..I would recommend this service to my friends and family.

Broken screen. Very difficult to file a claim. Very difficult to get answers. TMobile did not know much about the process so they were not helpful either. This insurance is certainly not worth the price and I will drop it from now on.

I received my new iPhone in a timely manner. The whole process was easy and helpful. I’m glad I had Assurant to help me out. I would definitely recommend to others to have this insurance policy especially if you're an iPhone user. Thank you!

I had a device break, got a new device through the insurance. Was sent a defective device. Told to mail back my phone before a new one would be sent. Therefore I can't port over my pictures, files, nothing. I'm going to buy my own new device so I can keep my files and pictures. I'm never gonna do business with this company ever again. And I'm going to go out of my way to encourage others not to buy the insurance because it's a scam.

Well I've been paying for insurance for my phone. 12/10/19 it happened my dog stepped on my phone. I paid to send it back $13.26. My phone came 2 days later. So I went to have it turned on and that phone didn't work. So I paid another $13.26 to send 2nd phone back. Then my replacement phone did get here til 12/17/19. What happened to overnight. So after not having a phone for a week. All they did was take off 18.00 off my bill. What about the $ 26.50 that I had to pay to send phones back. "Sorry that's on you to pay. We don't care what you had to pay to return a 2nd broken phone." This is the last time I ever go with T Mobile phone. Sprint. Here I come. If you pay for insurance for your phone you could have got a iPhone 10 for payments made to keep phone insurance. Best thing I can say is find a better phone company to go with that just gives you a phone on the spot not paying for mailing and money to return a broken phone.

I’m having a big hard time. My phone was unlocked. You sent me a locked phone. I can’t use. I need to solve this problem as soon as possible. I need to put a chip from Brasil and it’s not working. Please let me know how can we solve this problem. Thank you.

I filed a claim on a lost device, then I was told that I had to pay $249 for my deductible instead of the $150 on my account because it was a BYOD (Bring Your Own Device). If I had know that I would have cancelled my insurance and use the $249 and buy a new device instead of a refurbished device.

My S10+ was taken. I received my replacement phone. Not only did I have to pay $280.00 deductible vs. $100.00, I can't receive incoming texts, or access voice mail. Very, very disappointing experience.

I bought my phone in Nov 2019, lost my phone Dec 5. Reached out to Apple Support. They asked me to erase my iPhone from my account, and I followed the steps. Once I filed my claim, I was told Find My iPhone was turned off and my claim was rejected. I didn’t buy that, because if find my iPhone was off, how can I erase my phone using iCloud. When reached out to the agent over the phone I was told, since they don’t see iPhone on my account, they can’t approve claim. I am down with 1300 bucks and all of this BS with Assurant. All they had to say is they can’t help at all, why is it my problem that apple support asked me to be safe and remove content from my iCloud, between apple and assurant I am the one losing all of my money and phone.

Excellent customer service from start to finish. Thank you for making everything so easy. And the fact that you cover lost phones is awesome!! The replacement phone was sent immediately and received within 48 hours of submitting the claim. Well done!

Replace Apple Watch. Was the worst service ever, and didn’t get anything accomplished. They didn’t replace anything or help me to get the issue resolved. Would not recommend to anyone nor buy their product again..

Very clear helpful. Know what to do. Made it easy to get 'another one.' Very clear and fast shipping to door. I might order another phone if I get help like this. Friendly and clear customer service to help me.

Dropped my phone and filed an insurance claim. Assurant quickly delivered a replacement. The instructions to send in damaged phone were detailed and easy to understand. I am pleased with the replacement phone and have had no issues.

Pro Max 11 plus. I lost second phone then was told I had to pay a addition 280.00 because your people sent out the wrong phone. After being told I would receive it in 24 hour after it did not arrive I called back. It told I would have to send the wrong phone back in which I did called in the tracking number. I was told the new phone would be sent out once the tracking number was in the system, the next day I called back the number was in the system. After waiting another week I still don’t have a phone. Now what is the holdup?

The people I spoke with made getting my replacement phone as easy as possible for a situation that wasn't good. All were kind and courteous. My phone was delivered exactly when they told me it would be.

I have been a T Mobile customer ever since I came to the US. I specifically requested a few things that I did not want a refurbished phone neither the color black. And the agent said that he will write down my requests. Not one of them was honored. To top it, the phone was super heavy. I have cancelled my insurance with immediate effect and when it comes to loyal customers, you need to be more efficient.

This is the worst company in the entire world. I swear!!!! Sooo difficult to speak with these people because they are all complete idiots!!!! Basically called me LIAR OVER AND OVER AGAIN saying there is no way I could of ever been charged when I don’t have a claim. Sent them my bank statement 12!!!! Times and kept saying they were not getting it just to not give my money back!!! Wtf! I would rather buy a WHOLE ENTIRE NEW PHONE than ever ever deal with these people again. Especially JOEL!

More or less I give this valuation for two aspects. Recently I made a complaint with you. They sent me a different device than mine which I like but you see my device was a note 8 and they sent me a note 9. When asked about the accessories they told me that they did not cover it other than the pencil of the notes. They take it as an accessory I as an internal part of the note when the pencil came with the device. Next to asking for the tips and of the new device they told me that they were not responsible for the accessories when the note of the note comes along with the device not separated as an accessory thing that we pay for insurance.

Helpful service when needed, cost effective, easy to work with to replace my phone, & I often recommend your services. No longer needed, which I wish not to comment on. Thank you for being there.

My wife lost her and we filed a claim and paid the deductible. We were told that and device was sent to us and never received it. We checked the tracking and it said that the package was delivered on our front door but we never received it. We called the insurance company and told them about the situation and they said that a claim would be filed and that it would take 10 to 15 business days. Fortunately for us, my wife ended up finding her phone and we called to let the insurance company know. They now put a lost or stolen on that phone and we cant use it anymore. I called them to have it removed, but they said that they need to finish. They need to finish to investigation with UPS before they can unblock the phone... As a result of that, my wife is without a phone going on 10 days now.

Very displeased, filed claim and received a phone that still had someone else's email information and wouldn't allow us to access phone. Called customer service to have a new phone sent and was basically treated as though I was attempting to scam the system. I went as far as going to a Metro store and had them talk to your rep and explain my situation. I had no reason to scam or cheat you out of anything.

The experience is easy and agents help you, only thing that I dont like is that you receive refurbished equipment and in my case paying every month for the insurance and they dont tell you that in any case of claim you are going to get a refurbished equipment :(.

Never got a phone and I paid 250. Did not make sense to me at all. You guys said it was shipped but I did not receive anything. I was very disappointed especially when I was told I had to wait 10 days for an investigation. I need my replacement phone please and thank you. I will be calling you guys soon.

It was a smooth process. It didn't take long to complete the online components. You have to enter detail information about what happened to your phone. The shipping was free too. The replacement phone arrived in 2 days after I filed the claim.

Worst experience with an insurance company. At the beginning they were great and then I received my "replacement" device. What they don't tell you is the replacement device is a refurbished phone. The phone I received kept restarting and then completely shut off and wouldn't turn or blink the Apple logo. HAD TO CALL THEM THREE TIMES AFTER THIS.

I was able to get my replacement with no problem. I was notified that they would let me know in 24 hours but I got a answer quicker than that. The replacement was brought quicky and with responsibility. Thanks to them I can now enjoy my phone with its new charger etc. Thanks so much.

It took 3 weeks to fix my problem because you guys took forever to send and when you do send it it's defective and after that it took another 2 weeks to send a replacement for the replacement you send. I'm Agree and I told everyone in my family and friends and on FB and Instagram to cancel and go to Apple 360 insurance plan.

I got my replacement phone within two day. I'm happy with new phone. Thank you. Did y'all receive the old phone yet. I would to be called as soon as y'all get my old phone because I don't want to pay extra for the new device I got from y'all. Thank you.

Replacement came in quick and the process of getting it was so stress free. I would recommend Assurant anytime to family and friends. It was also easy to switch from my old phone to the new one, was able to transfer all my content to the one too.

Called Assurant Insurance and had no problems, customer service very courteous and informative, explained everything. Received new phone really fast and was as described, very satisfied customer and I am glad that I have the insurance.

I opened a claim with Assurant, paid my deductible, and the claim was approved. The carrier handling the shipment, UPS, found the box empty during transit. Even though this is confirmed on the UPS tracking site and verbally by UPS to Assurant personnel, they refused to send another phone until their "tracer process" would be complete...10-15 days. While I understand the need for the process, this seemly simple situation where another phone needed to be sent was impossible for them to conceive. Pretty unbelievable...and apparently their supervisors and managers don't even have the authority to allow for an override in this situation. Zero stars would be a better pick. They may be good under normal circumstances, but their ability to provide good customer service when it counts is pitiful.