Assurant Phone Insurance Reviews

Mobile phone insurance is a scam. Do not expect to get a brand new device which you got when you purchased it from the retailer. Assurant does not provide new devices and you should skip this and save your money. Complete waste of money and time.

I received the replacement device but the SIM card didn't function in it. I waited for the label to send it back for almost 24 hours. I finally sent it today and hope a new and better device arrives soon.

My phone was getting hot not charging, pop ups, shutting off, the charging port wasnt working. I was told that this or my phone that I have have been banned from the US and I was told that I would get a Samsung phone but instead I was sent another ZTE promax Blade.

I was sent a refurbished phone that I've only had for 2 weeks and I'm already having problems with it, the phone takes a long time to charge and gets really hot. Also when I do outgoing calls or get incoming calls the person on the other side can't hear me. I've been trying to be patient with the phone but honestly it's getting frustrating.

No I'm not happy. I will resolve this problem with my attorney. I was happy to have my phone replaced to then 8 days later have it messed up externally which I didn't do! I did not disable the external functions to get another damn phone. This whole ordeal is unreal!!! I am not only screwed out of 100$ for the replacement phone that ya'll say is not covered but now have to buy another new phone. I believe when I got the return label from ya'll then ya'll would have not sent me another phone so now that would be 100$ and the phone back which leaves me nothing but out of pocket up to 500$. Ya'll are insane to screw customers like you are doing and I will not only talk to my attorney but also report ya'll to Better Business Bureau! Thank you. Have a blessed day!

Didn't realize it would be a refurbished Phone. Everything seem to work at the present. It took a while being the claimant. l didn't have all the info in hand. Such as my Customer's info. Otherwise the call wouldn't have taken so long. Everyone was very kind And helpful. Thanks, Bobbie

My agent was very helpful as i was stressed out trying to get it done. Fast shipment and easy once I got past the secret code issues. Very pleased. It helped to turn a bad and irritating situation into something good. I appreciate the company’s help.

Since this was a new phone I expected a new phone replacement, instead I got a refurbished phone. I explained that the T-Mobile rep did not put the screen protector on correctly since the first time I dropped it the screen protector fall off intact and my screen cracked. I have only had the phone for 2 months. I am not happy with either TMobile or Assurant. I spent a lot of money and have been a customer for over 15 years and feel that it was relayed to me, "Oh well your bad for dropping your phone." I have never made a claim and feel taken advantage of.

Replaced IPhone XR. I called in and the first rep was rude and actually hung up on me. The second rep was amazing and got my issue resolved ASAP. I received my device quickly and sent the old device the next day.

Amazing customer service and online service. Everything helps on the site and it's easy to order it online and way quicker, also it arrives pretty quick which is the best thank you for your service and help. Really appreciate it!

Unfortunately my phone fell accidentally and I quickly placed the claim online. The process was very simple and easy to do it. I received the new phone in less than 48 hours. Thank you for the help and the fast and great service!

Initially the start of the process was rocky. I was told that I would be contacted within the first 24 hours if I was approved or not for not having insurance. I was not contacted, I had to reach out in order to get approved which was mentally frustrated. The receiving of the phone was great because it came when expected. Thank you.

I like the Performance of the phone, the speed and everything. BUT I ask for a BIGGER AND WIDER PHONE. I got everything I ask for EXCEPT THE SIZE.... And on that note they did not have a case and protection glass cover for it. Salesperson stated they don't make them anymore. So why would you send me a phone too SMALL, and also I CAN'T receive any additional products for it? This is what I upgrade to?

The process was easy and the turnaround was fast. I did not have wait several days to obtain the replacement phone, which was very appreciated. This was the second time I had to file a claim under my account, and I thought it would not go through even though both instances were different and it was for a different phone under my account. I expected to have to wait a longer time and answer more questions, but it was not the case, I am very satisfied with the outcome.

My experience was average and not spectacular. I had to wait until I was told the phone would be sent out some 4 days later and when I get the phone it’s a different color and not working 100% as did the phone that was lost prior.

I was lied to on Mother's Day. I called about a faulty replacement phone. I was told it was shipped and when I called the next night Monday I find out it isn't that y'all have to have the faulty phone first so I have already been 4 days without a phone, paid my bill and I find out I have to go longer with no phone. This is horrible business. You're about to lose a loyal customer.

You guys handled my problem & sent out a new phone ASAP! Although I was told I could pick up my phone at UPS because I wasn’t home they still delivered it to the address it was shipped to but other than that I got my replacement phone fast! Thank you guys so much.

Broken phone. Replacement within three days, great service, people were very nice at a time like this, we do have nice people lol, thank you so much for all the help and support you gave me. l would surely recommend you.

Cracked screen replacement phone. The phone I was sent has an echo when I talk on it and I have a very hard time to get it to charge. I'm not satisfied at all if I had known I was going to get a second rate phone I would have gone to someone else.

I wasn’t happy with the experience because my ID wasn’t accepted at first and I had to wait such a long time until things gotten straightened. I just believe that I had been through enough yet still had to do to much and go through to much with the insurance that I’m paying for.

The Replacement phone we received through Assurant has several problems. I was not able to find a customer service phone number listed anywhere so that I could speak with a real live representative. This is very extremely frustrating.

I unfortunately made a claim last year and then realized it wasn't necessary. No one from TMobile or Assurant caught it. This time I made a claim and paid the $99 which is crazy considering the monthly fee as well. I could have gotten this done privately for $100 cheaper. They mail me a solid black phone. It was not the same color I had. Here is where the problem is. If I am still paying a monthly fee for a phone plus insurance I should get the exact same phone I had before. Refurbished phones never work out as well as the original in my opinion anyway. I got the right color through TMobile after doing this claim but now I have the wrong color stylus. I realize this is somewhat petty but if I am paying almost if not over $50 a month for a phone not including service, I should get what I had before.

Made a claim with the insurance as my device was stolen and thankfully had an insurance plan. Claim was approved within a few hours but the new replacement device (anticipated a few day delay due to COVID-19) was not shipped until 9 days later (phones usually rapid shipped overnight within 24 hours of claim approval). I had inquired with the insurance company about the delay after a week of not having any notification that the replacement device had shipped and was told that the replacement (not a very popular model) was on back order and they did not know when they would be available but once they were available they would send me the shipping info.

After a month-long claims process and jumping thru hoops, my claim is totally approved and the deductable paid for and at this point, I am expecting my new device to arrive in a day or so... Then I get an email saying "We're sorry you were not satisfied with your replacement device. We'll ship you another one." But the thing is I never got a replacement device! The email after that one says "Good news! We've processed your reimbursement." But I never got reimbursed for the cost of my phone! When I called to find out what was going on the first time I was hung up on! The second time I was told that no one could tell me what had happened just that my claim was being revoked.

Got a callback about my damaged headphone. Customer service help was very helpful and was able to get me a replacement ship in 24 hours. Very professional as well explained that there was no guarantee on replacement headsets but said she would see what she could do and was able to replace the pair that was damaged.

My replacement phone was ordered quickly and it got there fast. Sending back the bad device was easy, as the return label and instructions were simple. I did not have any problems throughout the process. Thanks!

Completely mishandled every aspect of my exchange. Told them I didn't want the "comparable" model phone replacement - they sent it anyway. Called back, was on hold and/or dealing with an incompetent rep for almost an hour, only to be told to just cancel my claim and keep checking back to see if my phone was in stock. Now I have to send back the wrong phone and waste more of my time. I wish there was an option for 0 stars.

Filing a claim was easy and painless. Delivery time was amazing and return process was very streamlined. Insurance plan was totally worth it. Co-pay for an older iPhone should be cheaper than the current model though.

I really like my new replacement phone a lot. I automatically got an upgrade since my Note 5 was no longer an option. The only issue was the initial representative I spoke with forgot to list my apartment number on the claim, which caused UPS to return the phone back to sender. Instead of getting my phone within 48 hours, I had to wait 4 days.

I had a cracked screen from accidentally dropping my phone on a rock garden. Filed the claim online which was quick and easy to understand. Claim was approved fast and new phone arrived next day. Even sent a return box/package for the damaged phone.

Request was handled timely, and agent was friendly knowledgable. Her general attitude was helpful as she was eager to solve my problem. Good customer relationship starts with that first contact.

My Samsung J7 screen went black so you sent me a Samsung J7 Prime Pop which was an inferior, refurbished device as a replacement. The camera on the J7 Prime Pop was grainy and I sent it back to you as instructed by Naiomi for a phone that was like in quality to my Samsung J7 Galaxy. I was told then By a supervisor, Jason that I would have to get 3 phones from T-mobile that were comparable to my J7 Galaxy and then pick the one I wanted. A 3-way call was done between myself, Jason and the T-Mobile representative named Everest. He gave us 3 devices to choose from and stated that the Samsung A20 would be the best out of the three. Jason said he had to get authorization but it should be no problem and I would hear from him by email in 24 to 48 hours. This was on May 7, 2020.

It was quick and painless. Very easy to do and with everything already on your account most of the time, the most difficult part is typing out what is wrong with the device. Thank you for making this an easy process.

Filed my claim on a thursday, was told because I'm a business account I'd be expedited and will have my phone by saturday. Didnt get it until monday. By wednesday I put a tempered glass screen protector on it and the refurbished phone's screen cracked by simply putting it on. Called Assurant and they wanted another 250$ for another refurbished phone. Told me because I took delivery and it wasnt cracked, it was out of their hands. Very hesitant to ever deal with them again. Poor customer service. A screen shouldnt crack by putting a PROTECTIVE screen on top of it. Especially when only a couple of days have gone by since I received it. I called T-Mobile and they are sending me a brand new one since these guys failed. I'd put zero stars if I could.

Xfinity mobile and Assurant said they would ship my phone overnight but I did not get mine until 4 days after submitting a claim. Never again!! I had to spend an additional $75 on a tracking phone in order to have accessibility while moving into a new apartment.

Samsung S9. The worst experience. Reps are rude and unprofessional. They kept putting me on hold only to pass me from one to another and none of them knew how to resolve the problem. Am very disappointed and dissatisfied with how they treat people and with the device that I received. The new device the battery is overheating and the life span of battery is very bad. l really hope my issue get resolved soon. It's been a nightmare.

My son was pushed in a pool with the phone in his pocket. Unfortunately, regardless of how quick he realized got out of the car and attempted to dry the phone, the would not turn on. I filed the claim on I believe the very next day. The claim was approved moments after that. The phone was shipped to me and my son had his replacement phone. I had a small issue where when filing the claim they asked for a phone number and I provided my phone number instead of the phone number of the phone that was damaged. I spoke to customer service who advised normally I would need to pay a fee to change the phone number but waive that fee which made my experience much more positive. If I would have had to pay to change the phone number I would have been very upset and inconvenienced. Overall the claim and process was a positive experience.

Poor customer service. Assurant was very quick to approve the claim and charge the $99 fee for a replacement phone, yet lacked follow through with FedEx in having them expedite the replacement phone. SHAMEFUL!!!!

Replaced shattered s10. Fantastic, fast, professional. Highly recommended. I was shocked at how fast. I definitely am happy. I will always use Assurant. No nonsense and a good replacement. I am very happy.

Phone Replacement Activation. There were no instructions given on what to do with the new phone. The only thing in the box was a refurbished phone, a new simcard and a SASE for return of damaged phone. Very disappointed.

I had an excellent experience with the Assurant. They answered all of my questions, assisted me with information to make a payment arrangement regarding the deductible, and when it came time for me to actually submit a payment, the representative was courteous and expeditious. Excellent service!

Took a bit of a back and forth between T-Mobile and Assurant, but was resolved in the end With a replacement of the Device. The Device was delivered promptly a day or so later by FedEx. The communications could be better between tmobile and Assurant.

Received my replacement really fast. Also the shipment to send the broken phone back was quick and easy. It didn't take me more than two weeks to receive the replacement and send back the broken phone to Assurant by the 5/12/2020.

Galaxy S8 Replaced. Replacement was clean and free of any defects. Very satisfied. Will always be hesitant with refurb replacements because of previous bad experiences - but this particular claim has restored my faith in Assurant.

The whole experience was great, fast and customer service was excellent. The replacement phone arrived fast and the process of returning damaged phone easy. Thank you for the fast and easy service that you provided.

Everything went fine except for the fact that I believe I've received a reconditioned phone and the battery won't last through the day and it can't be replaced like my old phone. It's on the charger now and it had 100% charge this morning with very moderate use. Not happy at all.

Don't have my order number, but all was good with the exception of the Apple instructions not being accurate. Thank you very much!! I believe the orange instructions did not match when going into computer to disable iPhone from computer.

I was apprehensive about how the process of filing a claim with Assurant, but I was pleasantly surprised at how easy and stress free it was. Everything went well, the filing was easy and my return came very quick. I would recommend to family and friends.

My husband's phone got run over and needed to be replaced. They approved the transaction and got him a replacement within two days. Great company to work with. Will use them again for my protection. Thank you.

I put a claim in on April 30th, paid $99 for my deductible and they sent me the wrong phone the next day. I have LG v60 dual screen. My dual screen cracked. I never got my dual screen. I sent back the wrong phone they had sent me. It's Thursday now and I haven't received my dual screen I paid for. I am really upset and need my dual screen and would like my $99. I am unsatisfied with this. I had to call for the 3rd time because the 2nd time I called the rep told me she would put my order in and she never did because I had to call a 3rd time for the phone & deductible I paid for. I even asked the 3rd rep for a credit back and was told that could not happen. I am very unhappy and I am really upset with this situation. I am still waiting for my phone and it's been 10 days. Thanks!

The phone I received was in excellent condition. Did have one scratch on the top left of screen. The one thing I didn’t understand is why I received a refurbished phone instead of a new phone with all accessories. I didn’t receive a new charger or anything. My carrier wants to charge me for any added accessories. I have been paying the insurance for almost four years. I feel as if I should have received a new unopened phone.

The speaker in my phone was busted. A new phone was shipped to me ASAP. Very pleased with the speed of arrival of the new phone. The website to file the claim was very simple and easy to use. Very pleased.

Rock was amazing in providing me the help to have the phone fast. He was very nice and courteous. Amazing Job. He deserves a raise and also a promotion for he seem to be very attentive and helpful with customers.

Very fast professional and compassionate. Had my replacement in 2 days, was very satisfied. Promptness is everything when it comes to your phone. It is your lifeline. Thank you. You absolutely cannot go wrong with Assurant. Have used them for problems for probably 20 yrs.

I got a refurbished phone!!! That's crap! If I've been paying for insurance every month for almost 2 years on a phone that was one of the cheapest on the market, I should get a brand new phone. That's like being told that your totaled vehicle will be replaced with a new one only to find out it's a used vehicle. Seems nobody can tell me how to transfer all my info from my other phone to the new one. I need assistance! I'm not sending back my old phone until I can successfully transfer ALL data such as text message history and until this happens, I'm not paying for the old phone if you try to charge me. If y'all can't assist me with this issue, then I'm seriously considering switching providers! I am not happy at the level of incompetence with this company!

I bought my phone Samsung. SM-A205U Galaxy A20 Black 32 GB MetroPCS around 2 months ago. It fell down and got damage. I called the company and made a claim. I received the new phone back one day after I made the claim. I am very satisfy of this company.

I was happy with the experience, but they charged me an extra 2.00 dollars. I don't know for what either. Wasn't happy about being overcharged. Stop overcharging people for insurance they already pay for.

My phone was damaged when I dropped it in dish water. The Customer Service Team I dealt with were very friendly and helpful. Very nice to get a replacement phone and so far it seems nice. Only drawbacks are that the phone took a lot longer to arrive than I was told. In addition, the replacement phone didn't come with a charger or even a manual. Given how long I've been paying for the never used insurance, that was disappointing. Overall though, the experience was good. Thank you and stay safe.

Great customer service. The young lady I spoke with was friendly and knowledgable. I received my replacement phone quickly and returning my broken phone was extremely easy. I was definitely pleased with my experience.

I reported a device loss and triggered the claim protocols. I had an approval of my claim after going through the rigors of the claim processes with a very honest and supportive representative. After the fulfillment of my part of the terms and conditions covering my policy, a replacement device was mailed to me without a shred of hesitation. In any given opportunity, I will always recommend Assurant to all friends and family. "If it must be insured, it must be Assurant".

When I called for my replacement phone it was a quick and easy process and I had my new phone the next day. The agent on the phone was easy to talk to and helped me with everything question I had. I would definitely recommend to anyone.

Broken phone was replaced in a timely manner. The process was fast and easy. The phone was replaced in a timely manner. The item was in perfect shape and arrived in less than 24 hours of claim. I would recommend this to someone else.

Very easy to work with. We had a cracked screen. Website was easy to navigate. Simple to exchange. New phone arrived 24 hours later. Returning the broken phone was very user friendly and included in the exchange. Could not have asked for more.

The replacement phone that I received is junk so now I have to send it back. The agent I spoke with said I have to mail the phone out before I can receive another one. I use this phone for business and to not have a phone for two or three days will cost me thousands of dollars ....fee thanks.

I thought my experience was great until in reality it was not. The replacement phone arrived quickly only to not work correctly. Sent back immediately and a week later here I sit still without a phone. So much for followup. When I call today to try and find out where it is. It has not been sent. How is that for poor follow-up. Service operators were great on the phone but face the phone is still the problem and y'all already have my cash. Not Fair.

Delayed acknowledgement of returned device. AFTER receiving delivery notification for the FedEx tracking number: ** Assurant mailed a "First Request" letter dated May 4, 2020. There is also a spelling error on your letter.

Hello Assurant resources I was very happy with the customer service I received over the phone. Very friendly service representatives. However the device I received was a little foreign compared to the Samsung Note family I am used to.

Amid all the stress and uncertainty during current COVID 19 conditions, I lost my phone which added to the anxiety. However I received great customer service from Assurant. When contacting them they gave me accurate info and told me my options. I was grateful for the kindness and help from the rep, I called twice and was satisfied both times. I received my replacement quickly as told.

Cracked screen. Great job. Got replacement phone next day. If it was not the next day it It felt like it. Great customer service. Just great people all around. Really appreciate my experience. Will recommend you guys to anyone.

Service was speedy and efficient, I liked how I could the order done online and not have to make a phone call. The online process was quick and easy. I have used my phone insurance in the past and looks like it has gotten easier for the customer to make claims. Thank you.

I don't have much to say! Me going through the process without having to call customer service for any extra assistance was great! Got within a couple business days and the envelope to send my old phone back made it an easy mail drop.

Great experience when I spoke to a customer service representative. The online process was impossible to navigate without better a explanation of needed data. I was constantly locked out. I called and Assurant telephone line and reached a living representative who walked me through the claim process and we received, promptly, a replacement cell phone. Thank you.

My phone was completely broken and I had to order a replacement through Assurant. My interaction was telephonically, and it was a very expedient process. Received my replacement in a few days, and am very satisfied with the service.

Once we proceeded through the verification steps. The phone arrived in excellent timing. All parts of the process was good except the on-line contact with agent. I was unsuccessful in using that tool. It was much better to speak with an agent.

I have no complaints. The two lost cell phones were delivered on time. Thank you very much. I AM glad my cells have insurance. I certainly would recommend anyone to insure their cell phones and I just love my cellphone. Thank you so much for sending me the cellphone that I lost, thousand thanks.

I found filing my insurance claim was easy and very quick. I used the automated phone service. My replacement phone came the next day and I have had no problems with it. My only complaint is that the directions for activating the replacement phone could be more descriptive.

The process was super fast, extremely easy, and quick to the point where I received my new device next day. Sent back the self-addressed envelope with postage already paid. Easiest insurance I've ever dealt with, highly recommend their services.

I have a Note 9 through Tmobile. The glass on my screen was cracked. It's time for an upgrade and I was told that I would be able to trade my damaged phone in, pay my deductible, and receive my new device. 30 minutes into trading my phone in and I was told that I would be unable to pay my deductible to jump. I would have to submit a claim, wait for my new device, send my damaged device back, and then trade it in. Makes absolutely no sense to me why I would have to make that many moves just to upgrade. Needless to say, Tmobile lost a sale today due to this mess and I canceled my claim with the insurance company and will more than likely cancel my insurance on all devices. Wasted over an hour of my time. I'm over it.

FIVE STARS for your customer care associates who helped me along with the process, but the insurance you provide is a joke, especially when the replacement device you're giving me is less in quality, specs and older than the device that it was replacing. I plan NOT to use your services in the future AND telling my family and friends not to invest in it for future devices either.

My experience was excellent! I would highly recommend to friends and family. The process was quick and smooth, thanks for making it a hassle and stress free transition. Overnight shipping was great, and the phone got here around noon time.

Assurant has abused and bullied me for over 10 days. Lied and forced me into something that was not like type and quality of the phone I originally had. Of the several complaints for supervisors I finally spoke to one person in "corporate" on the 9th day, and I still have no phone.

I got my replacement device efficiently and wonderfully, I'm still waiting for my device I sent in to be cataloged, but that's okay, I understand about that because of COVID-19. But anyway, I am having a wonderful experience with their service.

The person I spoke to on the phone was very difficult to talk to. I had to repeat myself mutiple times. I waited to speak to the operator for awhile too as well as the transfer to pay the deductible. Although the phone arrived very quickly I was expecting the same color as my previous device which I did not receive. I wish Tmobile would have told me I had to pay a deductible as well. Overall, a very I'm not too pleased. Rating could've been lower but the replacement arrived very quickly..

They were extremely helpful. Damage my phone beyond use and they were instrumental in getting me my replacement phone without stress and within twenty-four hours. Would highly recommend this service.

I dropped my phone. The screen was cracked, I went online, submitted the claim, paid the deductible & my phone was here 1 day later. The process was fast, simple & easy. I would definitely recommend Assurant to anyone that uses their services. Great company. Thank you Assurant.

It is taking me a little longer to get the phone back to you due to unforeseen problems. I had a death in my family, My family is going through a lot at the moment, but as soon as I get the time, I will be sending the old phone back to you. Please be patient with my situation. Thank you for such good care...

The package came the next day. That was awesome. Thank you so much. I like that I pay my insurance and I can get my phone when something goes wrong the next day. You guys are great. Keep up the great work. Thanks.

We filed our claim on April 26th, received a phone May 4...It didn’t work. Sent it back per instructions, was told I would be sent a new one and sent new tracking as soon as our package was scanned with Fedex. No tracking info or phone have been received. We took the phone inside the packaging to a Fedex location on May 5th.

The employees who walked me through the process were amazing and very professional. They made it a super convenient experience during a very stressful circumstance. They did not have me go through a runaround or back and forth limbo but instead, provided me with a new phone and QUICK. Thank you!

The claim took a matter of minutes, from claim entry, to approval. On day two I received my phone. Couldn't have been an easier, positive situation. I'm happy that I decided to take the insurance on my phone. During this time it was very important for me to have this go so smoothly. Thank you.

I got my phone promptly and was able to switch over without any issues. I shipped the phone back via USPS and retained a tracking number as I’ve heard MANY MANY instances where the phone returns back to the warehouse and is “lost” or not located and customer is then forced to pay. I will update or leave another review if problems arise but I am having faith in the smoothness of the transaction thus far. Thank you.

The customer service was horrible. I kept getting different answers on my replacement phone. They made absolutely no effort to assist me in any way. They put the wrong phone information on my claim and then denied it. The only helpful one was a floor supervisor named Emma who actually put her time and effort to get the correct phone information entered into their system and get the claim approved. Everyone else just kept stringing me along, my carrier was just as at fault doing the same.

Updated on 08/30/2020: The phone was mailed to a wrong address and it’s been 5 days and no one bothered to reach out. I have proof from the landlord that they never got it. I sent you all the info and still nothing... You are a joke.

Received a dysfunctional phone initially and had to wait a couple days for the next one. The second one seem to have slight charging issues. Refurbished phones are not my preference for these exact reasons.

Lost phone was replaced. Received replacement the next day. Very satisfied with customer service. I had no issues setting the phone up and retrieved photos without any issues. I am glad I had insurance and I am pleased with the service I received.

Second broken phone in 18 months, and second claim. Had a new phone the next day! Easy to file on app. I missed a couple of numbers on the app and called customer service. She helped me and approved it immediately. Well worth the money! Excellent customer service! Awesome!

When phone arrived, it had no charger and none of ours fit it. I called your company and was told they would ship one next day mail. After waiting for three days, I called to follow up, as I did not want to be late sending the damaged phone back. I was told they had none in stock and the order was cancelled. I was further told, it's the phones that are replaced and not the charger and no explanation as to why I wasn't called about the cancellation. T-Mobile doesn't even carry chargers or cases for the phone that was sent! I know, because I called T-Mobile customer service! Being a customer service rep for over 45 years, I can tell you, this is not how a customer should be treated. Totally unprofessional and unacceptable.

The customer service person was extremely polite, patient and knowledgeable. She insured that I understood all of the steps during the procedure and answered all of my questions and concerns. I found her very personable, and caring.

Service was not what was expected, and not what I requested. I returned the replacement. Hopefully they will fix it and send me what I asked for, if not Assurant needs to send my $99 back to my account. If customer's request cannot be met, there needs to be some form of communicate, either through email or phone call. The company should not just send what they want if a customer's request cannot be met, especially when customers are required to pay a monthly fee and a copay. When a customer is unsatisfied and expresses much more should be done for customer satisfaction. Only thing that was offered was a return.

Great, everything is fast and easy to get a replacement phone. Customer service was very friendly and helpful and really informative how I was getting my phone. I would extremely recommend it to anyone.

The process is streamlined through the app and easy to understand. I wish there was an option for warranty issues involving the carrier and not just damage inflicted. I did mobile carrier updates, and my phone never worked right again, but I had to choose that the phone was dropped.

The representative was very helpful and help with with my problem right away. I didn't have any difficulties at all. Within days my son was happy again about receiving his new phone. Thank you very much.

The screen went dark and we started the claim. The process went well and the phone was shipped. I had left the damaged phone overnight to charge and the screen lit up again. The replacement was returned with no problem.

It was quick and effortless. It's amazing how they get the phone to you the next day. I'm very happy with them! Hopefully my phone won't break again but I know it definitely won't be an issue with Assurant!

Got a replacement phone super quick even thru this "pandemic" going on here. Good replacement. Don't have a cracked back of my phone anymore and a plus side this battery seems to be new or newer than my old phone so now it last longer too.

Good customer service and well knowledgeable about the issue I had. But the new phone I received still has one issue that is the volume is all the way up and I can barely hear the other person on the line but if I put it on speaker is loud. Is there something I can do or what can I do about this issue. You can email me at ** or call me at **.

So the process of getting a replacement was fairly easy and I got next day delivery after paying the 100 deductible. That was nice. The problem is when I got the "replacement" phone I noticed it makes really odd noises when pressed in certain areas and sometimes it doesn't want to respond. It's almost like I traded one phone with issues for a different phone with issues. I wouldn't be so frustrated but I had to pay just to get the replacement so to get another phone that also has issues is frustrating to say the least! Don't get me wrong the staff was very polite and friendly...not really sure what happened. Just disappointed is all.

I waited for a long time for you guys to approve my replacement. I called several times, submitted documents several times, talk to several reps and supervisors and there was always a different story on why it was the approved or that I need to resubmit the same documents I did several times before. It was a very frustrating experience.

Phone screen broken. Received new phone and is working fine. Old phone was mailed back. Please let me know when it was received. Was very pleased to the quick response of getting my new phone sent to me.

Overall the experience would of been a five star. The big problem I have is I did my claim on a Note 9 blue 128gig and what got shipped to me is a Note 9 128gig purple/pink phone. Small minor detail not mentioned to me in the claim process. Very shocking opening up the box to see it.

My customer service experience. It was great! The agents were respectful and they did not waste time making sure my needs were met and claim was taken care of. It was a good experience and I would recommend the service to a friend.

Very satisfied. My first time dealing with Assurant. Only one thing that was incorrect was the spelling of my first name...It's Henry not Herny. Hopefully this will not be a problem. Otherwise, all was good.

l filed the claim on Monday was approved and received the phone on Tuesday. So easy, excellent service. I was surprised to find when l received my replacement phone that the phone l originally purchased never worked right from the beginning. I was so upset when it broke falling on the carpet but l love my new replacement. l hope it doesn't let me down.

Excellent service! Customer Service representative was very knowledgeable and efficient. We received our phone the next day. Would definitely recommend your company to all my friends and relatives. Thank you.

The response for the claim was extremely quick, the processing was easy. Though the overnight shipping was actually 3 nights, I assume that was due to Covid19, and really can't complain. Now, if the Gadget Guard Folks, who sold me the screen protector (which I registered) would be so good....

I had the option of replacing my broken phone through Assurant, or “jumping” to a new phone. My plan was to replace my phone, then upgrade. Why not kill two birds with one stone, right? WRONG. They made it virtually impossible to receive a new phone. 14 hours on the phone and 5 visits in store and a week later, I finally received my device. Very unimpressed with this service.

I could not be happier. The Lady I talked to was so concerned about what happen to my 11 year old daughter and showed great empathy about my situation. She was very professional and remedied my situation with great care. She was truly concerned about my situation. I had my new phone in one day's time. She is a great asset for any company to have. Thank you so very much. Robert

I got my new phone pretty fast. I like this service. I would recommend this services to all. The customer care is fantastic and So friendly and very helpful. I enjoyed the small talk and the process was fast.

The service was great to the 2 people, the 1st was to get me started, by asking all the important questions and my security code, to make sure I was who I said I was. The 2nd person was the insurance agent to take care of everything else. I was impressed was the fast attention and response to complete the the question and get the problem taken care of. Rate 100%.

Well they sent me the first replacement but it was damage. The back was lifting away from the phone. I sent it back and now I'm trying to wait patiently for my new replacement. It has now been going on two weeks. I understand the pandemic but someone is home not doing their job.

Update 5/12/2020: Assurant Insurance mentioned that they were sorry to hear of my disappointed and wanted to discuss what they could do to help me. I'm still waiting for a company response.

They were very helpful. Respectful. Quick to get my claim taken care of. They explained everything to me and what I needed to do to have my tablet replaced. I would recommend friends and family to have insurance through you guys.

Phone freezing, logging out of programs, accident cracked screen. Once connected to a Rep, process was very easy & replacement phone arrived the following day. Rep was very efficient, courteous and answered all my questions. Satisfied with replacement phone and charge was not overpriced. THANK YOU.

Everyone was very professional and understanding. They were patient with me and the experience was hassle free since I was already feeling bad about my old phone. I'm really happy with the service. Thank you.

I realize that the replacement phone may be different than the damaged one, but this one is not acceptable. I need a phone that uses the standard micro USB cable. The replacement phone does not use a standard micro USB cable. A charging cable was not sent with the phone. I use devices associated with my phone (like wireless headphones); alI use the standard micro USB for charging. Having a special cable for my phone is frustrating. I don't recognize what type of cable the replacement uses. I should have bought a new phone instead of using this service. In the past, my experience with ASSURANT has been good, but this time has been failure.

Terrible, Awful Service. Somehow you have not received the last 2 phones I sent you back. I specifically remember putting them both in the mail sealed back to you. The first claim ** per the USPS arrived intact to you.

I paid to get my iPad replaced due to a cracked screen. Then once I got the new iPad and placed in the case. My 5 year old dropped the iPad on the carpet in her room and the screen cracked. This is crazy and honestly I feel it was a waste of my money.

The experience was very poor and subpar. Asked several times for a shipping date and they couldn’t provide. I wish I could deal with any other company a replacement. I pay $18 a month for insurance and then a $250 deductible. Doesn’t make sense. I pay the same cost monthly for a phone that’s worth $1349.99.

The whole replacement was FAST, and a very Pleasant process. Everyone was so helpful and explained everything that was happening or going to happen. Phone was here the next day! We took the phone to the McPherson store on Main Street where Skylar ** transferred all info from old phone into new phone. He was extremely calming and never rushed us even tho it was after closing time before we finished the process. He made the visit a winning situation so much that my HUSBAND replaced his phone with a Samsung 20 with the awesome 100 zoom camera. When my phone needs upgraded we will travel the distance to McPherson to work with Skylar again!!!! The whole phone replacement program ROCKS!! Thank You. Please stay safe, be strong and stay healthy.

Easy process. New phone came quick. Very happy with the process. Only thing I did not like was that they sent me a different color than I originally had. I also did not like that I had to use my T Mobile pin which I could not remember and had to create a new one with T-Mobile before filing the claim.

Customer service was excellent and very patient. Answered all my questions. Thanks!!!! Very satisfied honestly. There’s other people that dont even try to help as much as he helped me out and I am very appreciated.

While filing my claim, I was told that my claim would be processed within 24 hours and receive my replacement device with the parcel to return the damaged one. I paid my fee of $99.00 and waited 5 days, till I finally was told that my device was out of stock! So I basically had to call US Cellular and tell them about this situation so I had to buy a new phone for $180 extra, just so I could keep my business going. I finally received an email from you guys yesterday saying if I don't have the damaged device sent by 05/13/20 that I will be charged fees, when you guys hadn't even sent me the parcel nor the replacement device to do so!

Great service, quick respond, the only think that I would like is, if you have Spanish speakers, or the answer machine would be in Spanish too, because is only at the beginning, but then it changes to English, thank you!!

When my husband lost his phone, Phone replacement arrived fast, it arrived less than 2 days, friendly and accommodating customer service, process is less stressful, packaging is also safe and secured, my husband is happy with the customer service.

I called to file a claim, they sent the wrong phone. Called again. Got it sorted out. Waited a week. Never got another phone. Called again and got told now they can't do it, and was going to keep the 49.99 I paid with no phone, talked to a supervisor. Nothing she could do. Definitely not dealing with you guys again. Worst experience.

Phone damaged. The process was quick and the customer service rep that helped me was friendly, courteous and knowledgeable. I was please with the service and pleasantly surprised. I worked in customer service for 20+ years. It was great to see that for some companies customer service is important.

So was ask to call before they can approve my claim, I did and the lady said they wanted to confirm my address, she went ahead to tell me that I will be receiving a year new phone and because of that my premium will go up, only for me to receive the same year and model I had and my premium was jacked up. These people just want to collect your money for free, they get angry when you file a claim like you are not supposed to. $540 is what I've paid in premium, add that to the $245 deductible they collected. That is a whopping $785 and I was sent a refurbished phone. With that amount, I could get myself 2 refurbished phones online.

I'm very happy with the service that was provided to me me in helping me with my phone problem. The service rep was very nice and knew what he was doing to take care of my problems. I would tell my family and friends.

This is literally the worst customer service experience I've ever been in. My phone was stolen and my provider has insurance through Assurant which I pay for every month. I called Assurant before putting in a claim and the phone agent told me that I would have a phone within 48 hours and an email with a tracking number within 24 hours which I thought was great. So I filled out the online claim form and paid the deductible and waited for my email. 24 hours later, no email. I got online with Assurant and was told that there were "some delays" and that I should wait one more day. I waited two days and still no email from Assurant and no tracking number. I get online with them again, at which point, I'm told, that the delay is being caused by shipping delays from my provider because they get the replacment phone from the provider and they are out of stock.

I lost my device and when I called the representative was very polite. I was pleased in how fast everything was done and I had my replacement device within 2 business days. I am very satisfied with the services provided, thank you.

Customer service representative was very helpful my device came very fast and I was satisfied with my order. Overall they did what they could to make sure the deductible price was right and To make sure that the claim for for the right reason.

Always very polite and helpful people when I've had to file a claim. They are always kind and patient whenever I have called. I never am made to feel like I am holding them up because they have something better to do. Your employees need to be cloned and sent to Comcast/Xfinity. :)

I never got my package. The delivery guy left it outside of my apartment building. When I called your company to make you aware everything you said it takes 7 to 14 business days to investigate. I have to order another phone this week in order for my trade to be still in effect.

My replacement stylo 5. You people were wonderful about getting a replacement phone almost overnight. I will always carry your service from now on. Having to only come up with a down payment was much easier than a full price replacement.

I was very satisfied with the service. The customer service rep was very polite and helpful. The phone was delivered in one day, very quickly. I am very grateful that I purchased this service so that I was able to replace the broken phone for a minimal cost.

I cracked and broke my phone, filed a report. They overnight shipped it to me. The experience was great!. The process of filing the claim was very straightforward and easy. I would recommend to friends, family, anyone.

Worse service EVER!!!! I placed my claim on 04/21 and was told by a supervisor she'd expedite claim and my phone would ship that day and be delivered next day. Wednesday midday my phone hadn't arrived. I called again and was told my phone hadn't shipped but would ship that day. Thursday after not receiving it again, I called and was told it was on back order. Everyone I spoke to had a flippant non concerned attitude. I pay my monthly premium to cover an emergency and when one arose I was not taken care. Previously when I had claims my new phone was delivered next day. This claim was absolutely pathetic. I will be shopping for a new insurance provider for my cell, a carrier who understands a sense of urgency.

Excellent customer service experience. Damaged device was returned via USPS May 1st, 2020. Thanks. My new device is great. I wish you would have sent a new charger too. But it was a great experience overall.

I was sent a replacement phone that was reconditioned. Did not work. Could not activate the phone you sent me. I was without a phone for almost a week. Spectrum technician said can’t fix it and they would call me back when they figured things out but never got a call back. Been week with no phone. Assurant sent me a piece of crap. And it cost me $40 and and I pay monthly for insurance. I don’t recommend Spectrum or Assurant.

Had to replace Iphone damaged by water. The Assurant customer service was very helpful in guiding this senior through the claim process. Once the claim was properly filled out the the replacement Iphone was received very quickly.

I got a replacement phone that didn't work. I called and they immediately gave me directions on how to get another replacement. I sent the faulty phone back, and in two days was informed another replacement had been sent. I received it and had it activated.

My experience was good. The Representative was friendly and knowledgeable. The speed and accuracy of the order was good. I was surprised to know that I would only have to wait one day to get my replacement phone. Thank You.

I received the wrong replacement device and had the worst customer service experience with this company. Pure trash!!! Talked to multiple people, was blind transferred and treated like I sent the wrong phone to myself. I am still phone less waiting for the correct device to be delivered, but you bet they got the deductible money. I had to pay my nephew to get the phone when delivered so it wasn't sitting on my porch just to receive the wrong one. I gave all information asked and clarified and was still sent the wrong device.

Loose adapter port. Claim representative was very courteous and helpful in processing my claim. So glad we purchased insurance for our phones so we only had to pay minimal service fee versus buying another phone.

Company called me and I’m pleased with their response.

My experience with Assurant was great. They were fast and reliable with processing my claim. The replacement tablet arrived quickly and the instructions were clear and I was able to follow them easily! Thanks Assurant for a wonderful experience!

Exceptional customer service. Knowledgeable service technician. Phone was delivered when promised. Replacement phone was more than adequate. The $9 month Investment was well worth it. Thank you for your attention to detail.

The worst experience I have ever had, filing a claim. It took over a week for the claim to be accepted because they keep telling me to send a copy of my phone bill. I do not recieve a paper copy of my phone bill, so the only thing I could do is take a screen shot of what I had on the mobile app. They keep sending me an email stating they need the bill. It would have been more helpful if they would have been more specific! I had to call in and speak to a supervisor, in order for her to tell me, the screen shot was cutting off my name.

Claim made 4/18. Email from me 4/23 asking about progress. Approved 4/24. Shipped 4/27. Arrived 4/28. A total of 10 days from claim until the replacement phone arrived. 10 days without a phone is horrible. 6 days for approval? Approve what? Should be approved live on the call. Terrible service and wait time.

It was easy to navigate the online process better. I was able to get my phone within 72 hours. However, I expected the phone within 48 hours. You guys can do better next time by fast tracking delivery.

The speaker went out on my husband phone, so I called up and spoke to a great team of customers service people. Within 3 days I received the phone and easily sent the old phone back in the enclosed envelope that was supplied.

I have made insurance claims with your company twice, once in 2019 & this claim! When I made this claim 4-21-2020 I stayed on the phone 2 hrs being transferred back and forth with T Mobile because your company system didn't have the correct billing address!!!! Which should have been changed in 2019 since it takes 48 hrs to update (per your rep) & I received a replacement phone!!! I spoke to supervisors at your company who weren't helpful at all, until I finally spoke to Andrea (tmobile) 3 way!!! Then your rep said order going through and gave me a tracking number. Said be here no later than 4:47. I come home at 1pm waiting. Then check tracking at 5pm and it says delivered at 3:37pm but no phone!!!!

Replacement Phone. It all went okay, the phone was black instead of white but that's not that big of a deal. It couldn't be activated right away and that was a bummer, kind of a hassle to reactivate maybe because the old one had been stolen? I had no phone so I couldn't call customer service and I didn't see a chat on the Assurant website, I sent an email but didn't get a response. Xfinity got a hold of Assurant for me and we were able to get the new phone activated. It was sent to me quickly considering it was a Friday when my phone was stolen, I received the new one Tuesday and was actually up and running Thursday. The major bummer was that I lost all my pictures from the past year.

Thank you for responding to my request so quickly. Customer service was excellent and the turn around of my phone was so rapid. Unfortunately on my behalf I had not had a chance to return the damaged phone due to a family emergency. I will be sending out today 5/4/2020. Thank you so much!

My phone broke on the 5th of April and I reported it on the 9th (I was sick and was under quarantine for possible COVID19, I didn't have it). I used a phone that I had lying around from my past, until I got the replacement. I kept checking my status and nothing except my claim had been accepted, then I contacted customer service and they emailed me that I need to email them a bill. I did that twice and still no phone. So I contacted customer service again and they hadn't received my bill, so I sent it again to the email they provided. Still no movement from them, my claim just sat on accepted. I was getting really mad and emailed them a 3rd time and then downloaded my bill directly to their site, finally they got it. It ended up taking almost a month to get my phone replaced. I ended up receiving it around the 26th or 27th. If I didn't have to use them I wouldn't even think about it at all. It would be a big fat NO WAY!

Thank you, I appreciate how fast the no human customer service was. What I don't like is that sometimes it does not take so many words. I hope you send me a e-mail back letting me know that you recovers my old phone.

All I can say is that I was well pleased from beginning to end. Every promise that was made to me was fulfilled. The customer service was fantastic. Everyone that I spoke to was so kind and helpful. I don't have any complaints at all. I am very happy with my experience.

I was surprised to receive the next day after turning in my claim. The experience was great from your standpoint. The only negative was not your fault at all. All T-Mobile stores were closed and I needed to have it connected with the new sim card. I inserted it in but I had to spend $43 and 4 hours on the ferry to have T-Mobile activate it because they did not answer their phones either. They leave you on hold for literally hours until the caller gets tired and hangs up. Anyway, T-Mobile is terrible when it comes to customer service. They always man their phones with computers and leave the caller hanging. About one time in 20 attempts, you can actually reach them and talk to a person, but even then their system is so faulty that you can not hear what they say because of their own technical problems with communications.

Everything was great till I received the phone. The charger that your company sent doesn't even charge the phone. Your company sent a cheap $3.00 charging cord and $5.00 plug in that is useless. That is not even made for my phone. So because of this I rate the whole process 0 (Zero). What good is getting your phone in 24 hours if you can't charge it. Sorry. I had to give a rating of 1 only because I had to rate something. But 0 is my true rating.