Assurant Phone Insurance Reviews

It took almost 2 weeks before receiving my phone. Spent countless hours trying to get my phone and even had one lady who was rude and not listening. I finally had to go through a manager to finally get my device.

Very fast at getting the phone to our home and easy to set up and was able to make calls right away. Only thing that was a downfall was that I couldn't get any information off my old phone and it was smashed up.

Over the course of the claim process, the out-of-pocket costs changed repeatedly, ranging from zero to more than $200. Similarly, I received emails indicating a balance due but was told by an agent to ignore them. Even now, I don't know if Assurant considers the claim fully settled. The website did not provide the information needed to answer my questions. The process was very frustrating and time-consuming.

The first time I called I was hung up on. The second time I called the rep was nice and understood my frustration of trying to order a replacement phone. She was excellent, phone ordered, received it and switched everything over. I sent the phone back on 10/13, which was within my 10 day mailback period. Imagine to my surprise on 11/2, I get a letter from you dated 10/27 stating you haven't gotten the phone. I IMMEDIATELY called and spoke with with Angel, who investigated the situation. Turns out the phone was apparently received but sitting in a warehouse and has not been scanned yet due to Covid.

The customer service representative was very knowledgeable. My replacement phone came very quickly. However, I am now being charged full price for a phone that was returned. I have no knowledge about what happened to the phone after I dropped it into the mailbox. I now have to cancel my service with T-Mobile because I refuse to pay for a phone that I don't have.

I made a claim for a broken phone and it was replaced with a broken refurbished phone. The claim process was unwieldy, slow, expensive and useless. The so-called insurance plan is pointless. It seems like it’s just a way to circulate broken phones among claimants.

Just inconvenient for me. Staff were really uneducated. Just not what I expected. I was very disappointed ☹️..I am gonna discontinue the insurance in a week or so. Unprofessional staff....just awful. Not worth the money.

I had placed my phone on the hood of my car and I drove away before I realized what I had done. But when I contacted Assurant they replaced my phone within 4 days. What a relief. Losing your phone can be the biggest headache but assurant made it easy.

I received my replacement phone on Tuesday of last week, and by Sunday it wouldn't accept a charge and will not turn on. I brought my concern to Assurant and the representatives were not not helpful at all, I was on hold for over an hour and do not understand why it takes over 48 hours to generate a label or why a new device can't be sent while waiting for the label to generate when a faulty device was sent to begin with.

The process was mostly smooth - the replacement phone arrived in a couple business days, and the instructions about clearing the old phone seemed clear enough. What I found disconcerting is that you used UPS to send the phone to me, but asked me to use a (postage paid) USPS box to return it. During this election time, USPS is unusually slow, but you gave me a very hard deadline to return the phone or suffer a severe monetary penalty. There was a risk there for me, and I have been tracking the USPS delivery carefully, hoping that it arrives in time.

It was really easy to put in an insurance claim. The process was super fast and convenient. The only thing I would suggest is better communication when replacement device is shipped and when it arrival is set.

Good, fast service. Excellent customer service. Recommend adding a note on how to transfer my data without having to visit T-Mobile store. This step would improve overall satisfaction. Thank you, Have a nice day.

Sent me a defective device that is glitching and doing a runaround with T-Mobile. 3-4 months later still haven’t sent a replacement device after assuring it will be sent. And T-Mobile is now charging me for the phone purchased on Assurant insurance.

My process was handled professionally and very quickly. Glad I have this insurance. Keep up the good work! My phone broke and was replaced very fast and the shipping box it came in was very well padded.

When I ordered my phone I was told it would come with everything I had on there the first time. Like my screen protector and OtterBox. When I received it legit was just the phone. I had to buy a whole new case which I don’t think is fair because I paid for the 360 Protection Plan. I had to stay without a case for a couple of days due to this.

I did not receive a replacement. Instead I was told to purchase a battery through my own funds. Then after the purchase, if the battery resolve the issue, I would be reimbursed. I did not find out until later when I received the email that reimbursement would come via check. I had no choice in how I would receive my reimbursement. I don't have a bank account so that doesn't work for me.

Process was quick online and kept me from being on the phone on hold for an hour and rec'd phone super fast... Next day! Insurance is really worth keeping. Very reliable with no hassles. Deductible is reasonable.

We were able to get a replacement phone for our son and the turnaround time was very quick. There were no problems with replacement. Was worth us paying for the insurance to get a replacement iPhone.

I had my phone stolen while I was checking out at a store. Within seconds it was gone. A replacement was sent to me the next day and it was in perfect shape. Just remember to activate your new SIM card!

For the first time in 4 years I placed a replacement order for my phone on a Sunday evening. It was quick and easy. Tuesday morning at 3AM I received an email stating that due to Covid my replacement device will be delayed. This company along with many others are using excuses to cover up their poor customer service. If I was able to receive an email in the middle of the night then my phone should have been shipped.

Great overall experience and tech support was wonderful. The replacement phone came fast and the tech support app agent walked me through the setup process. The provided envelope made returning my damaged phone simple as well.

When I 1st paid $99 for my new phone they told me I would have it next day which would is a Saturday. Come to find out that that was not the case so I called Assurant and they told me Monday. I still did not get Monday and I did not receive it until late Tuesday so I spoke to a couple different representatives at your company and they said they would do what they can to compensate me for the days that I did not have a cell phone due to the late arrival. So if someone could get back with me as soon as possible ** (Ben).

I have still not received a replacement. UPS shows this as delivered but it was never received. I went to the store to request assistance and I was told to contact UPS. I filed a claim but have yet to receive a response.

I had the best experience I've had in a long time. The customer service representative was very nice, professional and very courteous, and very attentive. She show me concern about my issue and was very quick to resolve it.

Why pay insurance and then demand a deductible in order to get a replacement phone. The insurance is supposed to cover a replacement. To me this is unfair practice and you all should not be allowed to get away with this. This is double dipping.

I lost my phone. I needed a replacement phone. It was a much easier process than I expected. I assumed it would be a lengthy process and take a few days. My experience from beginning to end was excellent, easy and customer service friendly. Thank you!

They didn't give me complete information in the first claim I made about having to return the mobile device. I was replenished but the one sent to me was damaged, I had to make another claim in which they explained to me that I had to return this cell phone and the first I had. This whole process lasts 2 weeks to send me the new mobile device, and the truth is that I'm really annoyed.

I'm very happy with how easy and quick the process is, However, Not happy with quality of the replacement. I know it was a refurbished unit but the screen clicks making noise like it is not the right size.

Received phone the next day after filing claim online! Only problem is the replacement phone's speaker is distorted and fuzzy. Not sure if I should get it replaced or wait until the end of December to upgrade.

Reported Samsung phone's damaged display claim to Assurant. Initial contact went well and I was promised a replacement phone. Two weeks later call was placed to Assurant about phone replacement status. Claim was not approved. After conversation with customer service, claim was finally entered in Assurant system with promised of having a replacement. A week later a denial letter was sent to me. I got T-Mobile in on this transaction to verified that I was indeed available. Again another denial came through the mail. Being frustrated with this run around, T- mobile again was called to be part of 3 way call to resolve the issue. Assurant supervisor was requested to get involved in this unresolved matter. After Assurant supervisor got in contact with headquarter my replacement phone was finally approved and it was en route to my address.

The entire experience could of been a lot easier and to my satisfaction if I would have been allowed to upgrade my device after being told they no longer had my model. But instead, I was forced to accept the model sent and return the crack device and then redo the entire process all over again... I found this whole ordeal to more exhausting than it had to be. I'm still have not been able to finish because I don't know what to do.

Not happy with defective refurbished cell phone that I received as replacement for lost/stolen one. Insurance is useless if it only gets me a junk phone to replace my good one. I will be dropping Assurant from my cell phone plan.

Updated on 12/07/2020: In November I damaged my phone. I was sent a phone that was sub-par at best. After two weeks of making phone calls and posting my review on this site, Brittany reach out to me. I must say that Brittany was very patient with me as I voiced my frustration and anger. My damaged phone was Android Note and I use that feature for all note taking in the hospital setting. The replacement phone was not comparable with the Note. I made calls to T-Mobile and Assurant, everyone told me there was nothing they could for me other than upgrade to a new phone. I was ready to write letters to Corporate.

A device was shipped to me and the weight changed before it was delivered. I explained this to you guys when I got and y’all basically told me there was nothing you can do. Now I’ll be deployed without a device.

Worst experience ever! No one was willing to help, and during this pandemic requesting someone to pay twice for an error made not by me was very disappointing. Telling me that a credit would be processed after they received the phone back, not acceptable.

It was easy to receive came the next day. But to activate was a joke I tried to activate at home after work. I called and the only way that they could send me an code was to my broken phone. So I had to go into a store and get it fixed very inconsistent for me.

I would have appreciated a new charger with my replacement phone. I only received the phone but I am very happy with my replacement phone. The phone arrived a day late but I think that was UPS and not Assurant.

Great customer service and fast shipping!!! They ship my new cellphone right away and arrived in 2 business days!!! I'm a auto detailer and my cellphone is my main tool to get jobs. I didn't lose any of my customers!!! Just in time!!! Thank you!!

When we processed the replacement we received the package with someone name on it (Marisol **) which I was super upset thinking someone was in my account. Please make sure this does not happen to anyone else. I was so close to returning it but it had my daughter number on it so I open it.

My husband and I both had to replace our cracked phones. The customer service was quick on the phone. She had given us links to them follow through to submit the claim which was straightforward. We received our phones within the next 3-4 days.

The person over the phone was helpful and nice. The only thing that really bothered me was that I began my process over the phone but had to complete it via email. My phone was completely inaccessible due to the damage of the screen, so I went to a store when I wasn't sure what my options were at the time. We started the claim there. I was then told I'd receive a link. I then had to go back home to complete. The expectation that people have another electronic device available that can access email is reasonable as most may, but this is not the case for everyone. Therefore, for this reason the process should allow for completion over the phone. The other thing to consider is that I had a time restricted window of opportunity to submit the claim in order to receive my replacement next day. What if in the drive back home, I would have missed the window.

Cracked my screen on my phone, they forced me to get a different phone for $99, would only cost $29 for glass replacement. Had more trouble cause iCloud does not load everything I needed from my old phone. Don’t get sucked into this scam for insurance, would have been cheaper to just pay to get my screen replaced by paying for it myself and not paying insurance.

The First time I talked to someone that had heavy accent and he started my claim. I became busy and partly forgot about it. The next time I talked to someone that was in the States and she looked up my claim and told me that me that I didn't finish it, so she helped me finish my claim and everything went smooth from there.

I had an iPhone that was damaged by accidental screen damage from being dropped. Apple care was part of my plan, but they had very unreasonable criteria in which to accomplish the task of getting a replacement phone. So, working with Assurant was so easy and painless. It is hard to be without a phone these days, and they had the replacement phone out with in 2 days of my claim approval. It was so easy to send the damaged phone back. I appreciated their help on the phone as well.

This was the smoothest transaction ever. I simply explained my problem and the rep was exceptional. She immediately placed my replacement order and it was done. The ONLY glitch was in me having to call the to verify when my phone arrived as no tracking was availed to me.

5 out of 5. Process was easy.

I Arranged for a new phone, however it took almost a month to arrive. I paid the 250.00 deductible, 2 calls to find out what was holding up the delivery only to find out there was a serial number missing that needed to be entered, which is out of my control.

Was having problems with my phone not pairing to my SUV and not tracking my vehicle discount mileage. Phone had been dropped several time. I was directed to your website to complete my claim. Your agent was helpful in guiding me there. Replacement phone arrived promptly and is working fine. Instructions on how to switch my data and return broken phone were clear and concise. Thank you.

How come, did you sent me a used phone when I paid more than two years and I only used it once. Which is Samsung S9+. If I knew, I would never add to my bill. So, I am not satisfy with your insurance.

This claim took forever. While on paper the claim I started was opened and fulfilled on the 21st it actually began with a different claim on the 18th. I called the carrier who directed me to contact insurance with an issue on the phone and insurance just didn’t want to fulfill the transaction. Instead they gave me the runaround directing me to Apple then making me have the carrier on the phone for a 3 way call because of an address discrepancy that did not exist and even saying to the carrier who was on 3 way that his information in the computer was not right. Long story short, on the 18th after 3 hours of back and forth phone calls and being hung up on by supervisors at least twice Assurant blocked the claim and wasted everyone’s morning. Only to approve a different claim in 2 days. I hope I never need these jokesters again.

Great service, Very professional & courteous staff. Very glad I had insurance!! Thank you & please be sure to vote!! Your vote matters!! God bless you and your families and God bless America & The World! MAGA!!

I don't know why I have opted for the insurance which is no use for me. This is the second time I received a replacement time and the device already started giving me trouble. Whenever I move out of Wifi network, I don't get any mobile internet, each time I had to restart the device for mobile network network. Also, whenever I try to use map to during drive, the map applications hung or half of the screen goes dark. The same issue I was having my 1st replacement phone which I thought of software issue and I adjusted with that but the second replacement also have same issue and few more issues. Why I need to pay $149 to get a old and faulty mobile phone as replacement.

I received my replacement and at the first drop with screen protector and case the tablet goes black and cracked internally. It’s not fair to send out bad replacement and should be more aware of the type of products they are shipping out.

I had a wonderful experience with Assurant. The agent was patient, very knowledgeable and so helpful. I received my new phone in a matter of two days. I would definitely recommend Assurant to friends and family.

Never will I use Assurant again. Denied claims that eventually become approved if you just keep calling back over and over until you get someone who knows how to do their job. You said.. "Phone is not covered as IMEI is not in our system.. call Samsung". Samsung says, "The device IS covered and the IMEI you have is the IMEI that was given to them in 2018. Call Assurant back." Back and forth for 3 days. Learned my lesson with your company... I will be canceling all my insurance with you because quite frankly, paying $800 for a new phone instead of dealing with your company is preferable. Never again!

Thank you for providing the new phone in a timely matter. The customer service was excellent. We highly recommend your services. My new phone is working very well. I am so happy to have been reconnected since nowadays communication is very important. We appreciate your help.

Wonderful, very easy. Returned easily. A little expensive. I think it should be cheaper. The customer service was great and knowledgeable. They were patient and helped and handled everything with care.

I lost my phone, therefore I was lost as well. I called Assurant and everything was taken care of over the phone by the most knowledgeable representative. My new phone delivered next day and I was not lost anymore!!!

Phone with broken glass was replaced. You all were spot on the ball...so thank you. You handled the claim for **. Thank you for honoring the claim. In the future we hope to stay with T Mobile and continue to take out insurance with Assurant. I really need a good working phone and you all took care of the situation.

I placed an order. My phone screen was cracked. It was at my house the very next day and the customer service was EXCELLENT! I would most definitely refer to friends and family. I am pleased with the service.

One of my family members dropped their phone in the tub. I started my claim online and had to finish it over the phone. The gentlemen that I spoke with was very nice. The claim came quickly and Assurant kept in touch with me the whole time.

Very satisfied with the speedy manner in which you took care of my claim. Had this insurance for years never used it. Had. Never had a problem with my phones. Recently I had started to cancel it because I had never used it. Thank God I did not. Thank you so much for your service???

I am dissatisfied with my phone and exchange experience! The replacement phone I paid for, I received from Assurant, has the same overheating issues as the phone I returned. Why am I paying for insurance!

Assurant was fast in responding to my damaged phone and I got a replacement in less than three days. And that was Great. I will like to recommend Assurant to everyone, they will be there in time of emergency. Thanks, Assurant for being there always.

Process was fast and easy and representative was very helpful and professional. Received replacement item quickly. Assurant is an awesome company and they really care about their customers. Staff was really friendly and attended our every need.

My experience was AWFUL. I own a Motorola Z4. I was told that I have a Samsung 10+. That's what I will be sent. I NEVER owned a Samsung. I don't like the product. But Assurant is forcing me to take whatever they want to give. Please have someone call me regarding this matter.

Fantastic customer service! Received my phone the very next day and was easily activated. Customer service representative was friendly and professional. My problem was listened to and my issue was resolved quickly.

Assurant has excellent customer service and customer support. Claims process was quick and easy. Was approved quickly and they processed the claim and shipped my new phone out right away with overnight shipping.

Great, courteous and fast service, no long waiting time over the phone. I received my replacement cell phone in 36 hours via Fedex. Reactivation and transferring data could do it myself, but since I have a T Mobile store a block away from me, they were able to do it for me.

The process and getting the replacement phone was speedy. Chatting with the rep was on point and helpful. They were very knowledgeable and attentive to my issues and concerns. I will highly recommend their services.

Excellent customer service. The girl was very attentive and answered all my questions. She did not have anything unhandled. *****. Very friendly. Always gave me a chance to talk if she felt that I wanted to say something. Keep up the great work and keep this girl on your team.

I received a phone, and SIM card that was locked and not compatible with my network. I’ve sent back the non compatible device and still haven’t received my new working device. I should have immediately been overnighted another phone once you guys realized the error. Would not recommend anyone pay for this service.

I don't think it was enough time to turn in the phone and get everything changed over due to the fact they are not able to do everything for us at the Metro PCS office so therefore I have to do it myself and I am not technology savvy. I had to wait to get assistance and I was out of town during the time my phone broke and I am just now getting to figure out how to transfer everything. The person helped me get it together so I can transfer things to my new phone from my old phone. I also don't like that I have to turn my old phone in and be rushed to turn it in.

My watch was stolen and I needed to replace it. Called T-Mobile Assurant with no problem my account was handled. The agent was excellent in handling my case. The directions was clear on what to do and everything came through as he said!

Very Bad. Assurant was no help at all getting my Issue resolved. T Mobile finally Stepped up and Handled my Issue very Professionally. Thank you T mobile. Called the Very next day and Made My claim right and sent me a New Phone.

Overall process was easy and fast. Using their claim link, was a painless process and return of my damaged phone was fast and easy, since all return information was provided beforehand. I only had to put in package and send off.

Unfortunately these days people only complain and never compliment. Everything went as it should, everyone is happy. Fast accurate service. Glad I didn't need to talk to anyone though, I've heard it takes a long time.

Updated on 10/30/2020: Since Tuesday, I am struggling to submit one claim, their system was down for awesome 2 days !! And each time I called their customer care they said that my claim can be processed if I upload docs on Contact Us page which I did on Wednesday, and on Thursday I was told that my claim is under verification. And now on Friday, they say my claim was cancelled so they cannot proceed!! Guys, do not buy AppleCare+ insurance, it is a SCAM!!! Run!! Save your money from these scammers.

Phone was very hard to download info from old phone and sims card. 3 calls and 5-6 trips to store in order to be able to use phone so was on myself and other was just the phone but as of now all is good.

The process was somewhat painless. Assurant was able to provide cell phone repair shops in my zip code and it was easy to get a hold of them via Live Chat, which I would recommend rather the calling. Overall - I was satisfied.

I did my insurance claim on a Monday. They were supposed to express ship my phone. I was supposed to receive it the next day. I go back into my phone store on Friday and call to see where my phone is and they tell me that FedEx has already delivered it. Now let's keep in mind that my phone completely went out on the 14th of that month and it's already the 23rd of the month and now I'm being told I have to wait up to 14 days for them to do an investigation with FedEx. So you're basically telling me that I paid for my phone service and because the device and the insurance is messed up I didn't receive half a month of my service I paid for? I'm a single mom with two kids. I need my device.

The worst company I have ever dealt with. After being on the phone with them multiple times for many hours they refused to replace my device with a similar device or comparable one. Missing futures is not a comparable device. I supplied them with 7 phones that had the same features and they still refused.

See subject or call my landline **. The phone you sent can't be hooked up. It's on a bad list until it's cleared and on a good list. I have no service and a phone you charged me $50 more on top the $400. Paid when I purchased the 2 phones at time of purchase. I'm not happy getting ripped off. It's a lot of money.

I am very dissatisfied with the level of service that I was provided. I sent a copy of my driver's license 4 times and each time I would call and verify that it was received, the representative would tell me that the image was unclear and to re-send. The last time I called, the rep that I spoke to actually took the time to investigate the issue and she was told by the back office that I was uploading the ID to the wrong place and that I needed to email the ID instead.

I paid the insurance on my original phone for several years and was disappointed to be charged the replacement deductible of $149. Surely, I thought, I would be getting a newer model. No- it is a refurbished iPhone 7 with glitchy sound issues that I took to my local T-Mobile store. They were surprised the deductible was so high. With the insurance for years and deductible, I could have purchased a new phone. I immediately dropped the continued insurance as a result. It is not worth the money. The store suggested that I submit this complaint and ask for a newer phone as a replacement.

Good and fast services. An easy process to file the claim, unfortunately the replacement cost of the device is a lot higher than we anticipated after paying so much of the monthly insurance premium. Thank you for your help.

Monthly charges way too expensive to maintain. Not able to afford monthly fee amount. Need to lower monthly rates. Would not recommend service to others, cheaper to purchase now or used phone with online websites.

It was very good to deal with Assurant. They very professional and highly recommend to everyone to have same deal with Assurant like me to be safe at all time from damage or losing phone. It happens at any time.

Your customer service personnel are top-notch. I have no issues with them at all. When you call the automated system tells you to fill out the insurance forms online that it will be faster. It took a while for me to navigate through the responses on the online form because what happened wasn't described in the choices I had to choose from. When I was finished I had to call anyway because I put too many numbers on my phone's identification number even though it said to input what was there. It would have been better to talk to someone from the start. It would have been less frustrating even if it had taken longer. I would much rather speak with a person than deal with an online system. For the price we pay for your service and then still have such a high deductible you should be able to provide us more personal care.

Call red my mobile service to let them know of physical damage to my phone. They set me up Assurant. I submitted a claim and made payment all in one easy process, phone shipped the same day and I had it the very next day. Great service!

Fast and easy process, website was easy to use and navigate. Phone came in the very next afternoon. No issues at all. Second time using Assurant and each time was good. Definitely a good experience...

I filed my claim on a broken cell by phone. The representative was very friendly and helpful. She let me know shipping could possibly be delayed due to covid. My phone did arrive the next day. Assurant is great.

The experience was fast, easy, friendly and very well executed! The representative was super professional and well trained! Then the delivery time was super fast and on time. For that now I’m enjoying my new device!

I am extremely please of the accuracy, kindness and prompt solution to my request. It is an example of what an Insurance Company should be. The understanding of my problem was understood without a problem; the shipment of my replacement was amazingly fast; communication was clear and open and I felt that the Company truly care about me. Thanks!

Once the procedure was explained to me and I understood what to do, things went very smoothly, but this took two weeks. The problem came with the return of my damaged phone. I mailed it on October 9, 2020 and began tracking it two days later. The return of the phone was good from 10/9 until 10/17/20. It then seemed to be stuck in Harrisburg, PA. I could not find out what was going on. Finally on 10/26, I received an email stating that the damaged phone would be delivered on 10/27/20. I have not gotten word that it was delivered at 1:30 on 10/27/20 to "an individual" at the address. I am happy with the experience, but disgusted with the U.S. Postal System.

You guys are CROOKS! I can't believe I've spent SO MUCH of my hard earned money on insurance throughout the past few years and the phone you send me is refurbished and the screen is fake (not original screen). There is white spots on the LCD and the phone glitches constantly. I will be filing a claim through the BBB! I cancelled my insurance and told ALL MY FRIENDS AND FAMILY (7 of them cancelled their insurance after my experience).

1st time using the insurance I've been paying to T-Mobile for years. The person that helped me was polite and she took care of putting the replacement right away, got my phone within a couple days and today I shipped the old one back. The replacement phones looks brand new and works perfectly, it also came with the accessories too, charger, adapter, etc.

Got help and phone shipped right away. I will continue to use the insurance and recommend to friends and family. Very nice customer support and very nice and helpful with my claim and they were very professional.

I thought that I would be getting a brand new phone, not a refurbished one. The battery on this one is always dying. I paid for the insurance to cover a new phone and I get a rebuilt one. It wasn't overnight either. Not too happy..

I'm very irritated and honestly want to change carriers because my screen to my phone broke on 10/16/20 so I went to a Tmobile store that day, they helped me order a replacement that was suppose to get here on 10/19/20 but there was something wrong with the shipping address and I was unable to correct it due to your faulted system. So my package had to be reshipped and was supposed to arrive today, 10/23/20. The package was shipped through FedEx, it says it's been delivered but I can assure it's not here. Now I have to wait for a family member to get home because I can't call you guys to fix the problem and I've been without a phone for a week! And I've spoken to FedEx already, they said to wait to see if it arrives today but I highly doubt it will since it says it's already been delivered?? Here's the tracking just in case: **.

The person I chatted with was very helpful and guided me through the process expertly. Replacement phone came next business day and return of old phone was easy. I had no issues with anything and it went as smoothly as I imagine.

Attaining assistance from the calling center has been nearly impossible. Almost 14 days later I remain without a phone. The first phone that was sent to me was non functional and nothing has been done to assist me in my concerns.

My experience was excellent. The representative was very knowledgeable and prepared my shipment quickly. I would recommend this company to everyone. I've had multiple experiences and they all have been great.

Complete and total failure To provide services Paid for in a timely manner. 13 days to receive my replacement phone. After waiting 2 weeks for the phone it has issues. Upper left hand corner of the screen turns green. About the size of a pencil eraser from time to time just turn green. So I didn't even get a quality replacement. Should have not opted for insurance and kept the money to buy a replacement Out of my own pocket.

We order the replacement on 10/16/2020 before 8:00p.m. and we were told the replacement would arrive on 10/17/2020. It took 4 days for us to get the replacement, then they cut the service off because of a $21.88 charge from the store to transfer data from old phone to the new. We were not informed of this charge beforehand or even after. After the payment for the replacement we were NEVER ABLE to track it. The service was horrible.

Everything was done online. The online experience was flawless. The phone arrived right on time, the email notifications for the tracking and shipping were right on! Thank you for making it easy and with zero complications!

Everyone that I spoke with was very nice and helpful. They were able to help me step by step and answer all my questions. I also got my tablet in the amount of time I was told once I completed all the paperwork.

Updated on 11/01/2020: Has sent me three phones that cannot be activated. They are horrible....

I found my experience to be simple, efficient and quick. No red tape or complaints. The replacement device is just exactly like the one that was damaged and works properly. Good service. Thanks from Linda Doe

Very quick and thorough process. Shipping was fast and I didn't run into any downtown being without a phone. The site had suggested questions to help guide the interaction. I'm glad the site worked and I wasn't on hold waiting in queue. Thanks a bunch.

Y’all are stealing from people. I paid 11.99 for 24 months, paid 100 dollars for a new phone covered by insurance, and paid my phone off to where I own it. Now I have to send MY phone back or get charged 1,500 dollars. That’s theft.

I lost phone I had just purchased 2-3 weeks prior. I called T-Mobile and they said I had insurance on the phone. They told me to contact Assurant. This happened on a Wednesday. You all sent my new phone out the next day, and I received it that Thursday. I just wanted to thank you all for the fast turnaround time AND I would like to thank the Metro PCS Store at: 6073 Old National Highway, College Park, GA. ** gave me THE BEST service! Again, thank you Assurant, for getting me connected again so fast.

I was pretty certain that my daughter's phone would not be replaced for the second time in a month. She dropped phone 1 and this phone she laid down in a puddle of water accidentally of course. This company delivered both times with no hassles.

I was very upset I cracked the screen of my phone, however, this process was so easy in replacing my phone that I will NEVER get upset again. The process was so easy! I simply called Assurant. Gave them all required info and they overnight me a replacement phone with a postage paid return box for my broken phone. The transfer from my old phone to my new phone was seamless and I'm back up and running like it was never broken. THANK YOU!

The representative inside the store was extremely helpful with providing me with all the necessities to file my claim. They walked me through each individual step and continued to smile even when I was asking important questions. I will continue to visit the store on SR 85 in Riverdale, GA. I am truly thankful.

I made 2 calls to your customer service reps and neither one would send me a new phone. I had to go to US Cellular & they called & finally got a phone sent to me. The battery was bad! Had to return phone for refund!

I pay monthly insurance, I place a claim and the deductible is $200.00, not to mention I got a replacement that is a refurbished phone not a new one, and in my case that replacement was registered to another account. I was asked repeatedly where did I get the replacement? Did I purchase from a private party? Very unsatisfied.

My claim was handled very quickly and accurately and the device was overnighted which was incredibly helpful. The deductible for a phone that has been paid in full seems a bit costly especially when you're paying monthly and no claims in years. It feels like you paid for a new phone just on the monthly insurance rates. Deductible should be lower on devices that have been paid off. Overall I'm happy with the processing of the claim and accuracy of such.

It was a pleasant call and I got a lot of information. It was a smooth set up even when the phone arrived and also. The customer service was very helpful in assisting me. Thankful my deductible was under $50.

Had problems with my phone till it completely died and Assurant replaced it no problem. And the new phone seems to work better than the last one. And that is a good thing. Cuz I use my phone for almost everything at work.

Worse experience ever! I made my claim on Friday and didn’t get my phone until Wednesday, I thought you offered next day delivery. I called and ask to confirm the address and the rep would all give me a different address. I asked to speak to a manager Peter and ask for a follow up call and he said he could not! This was the worse customer service ever. No one was willing to help. I had to call multiple time because I do not trust the information provide and had to follow up and ask for updates! Don’t even know why I have insurance. I was without a phone for 6 days.

I recently upgraded for the first time in 4-5 years due to being picky about my phone and with the pandemic right now, having a new phone was last on my mind. But when I Do I always make sure that I get the best insurance to cover my phone through Assurant. I accidentally dropped my phone after Only 2 months of having it. When filing my claim and receiving my new phone, it came in the wrong color. I called to let them know. I was talk to in a rude manner and told that color isn’t covered in ANY insurance coverage on these over $1,000 phones that you pay over 20$ a month in protection on.

When I first filed the claim it took almost 3 weeks and an email from me to even get information about the claim. Part two of poor service is that I live in Massachusetts and they shipped my device to Florida. Now I am without a phone for another 2 weeks or until the investigation is complete.

Glad I have the insurance for my phone. The screen went blank on my Android and the repair cost would've been more than the replacement insurance deductible. I received my upgraded "new" phone inside of two days (over the weekend). That's pretty fast. Thank goodness I also use "find my phone". I was able to wipe the "screenless" phone remotely and I had saved all of my phones info on google contacts and Your phone microsoft. Plan ahead.

Telephone was damaged. Call to report telephone was damaged. Filing a claim simple and Associate was very knowledgeable. Shipping timeframe was very good. Shipment received in good condition. I will be returning the previous telephone.

Have always loved being able to have insurance on my phone 'cause I am really clumsy and always have been so I go through phones like crazy and only having to pay the minimum is the best thing ever 'cause, I have a small budget.

The online process had many glitches that needed to be resolved by phone call. The phone personnel were absolutely fantastic! Yet, even the phone call process was lengthy and tiresome. But, the return process was super easy and the new phone is MUCH appreciated.

I started my claim online, which was very easy and I would have completed in minutes but the little sticker with my cell phone IMEI number was a bit blurred on one number so I wasn't sure when answering the question about providing the number. My concern was that if I entered the incorrect number regardless of legibility, the claim would be denied because it wouldn't match my device registration. Rather than risk it, I called the toll free number. The agent was very helpful, friendly and understanding. She verified my identity, gathered my information, and processed my claim in minutes. At the end of the call she told me my replacement phone would be to me the very next day! That's great service! I'm so glad I bought the handset protection for my phone.

That experience was excellent. The service was outstanding. Thank you. Phone came in the prompt time you from. Thank you. The representative did an excellent job and explaining with clarity. Please let them know I approved your service. Continue doing a great job.

The sensor on the back came off. It was like the glue gave out. The watch wasn't working right since the sensor came off. I had never even gotten the watch wet. What caused this to happen, I am not too sure.

My experience was very good with the operator, answering all questions with knowledge answers... But after I received my phone the metro by T-Mobile here in town would not put insurance on the phone I received which I am now a little upset about. If you can answer that question for me please write me back.

Fail to send proper watch twice, first you send me a Apple Watch Series 4, I return the broken watch Series 5 44mm then you send me a Apple Watch series 5 40 mm and tried to charge me $99.00 again, now I have to buy a new band to fit a 40mm.

This plan gives you a replacement phone exactly like the phone you had. An old refurbished cheapie phone that is no longer available for sale. For the amount of money we spent on insurance we could have bought a new, better phone. A rip-off.

The device was sent to my house even after I called and told them I would be out of town for the next week. I contacted customer service or whomever and let them know I would not be home for over 7 days of the time on delivery. I was told they would have it sent to the hotel I was going to be staying at but it did not come. When I got back home yesterday my new device was sitting there by my front door completely exposed to the weather and unsecured. It was in a white bag which saved it from the rain but made it more visible. I hope it's not too late to send the old one back already but I just now got it activated and wiped the old phone. This was a horrible experience and I will cancel my insurance plan with your company ASAP.

My phone got damaged, the very same day I went through a very easy claiming process. They sent me a replacement phone the next day, which was equivalent to the one I had. It was fast and efficient!!!!

Honestly, there’s so much to say. I was replacing a destroyed phone and was wondering why my claim was taking so long to get filed. I talked through the messenger and they said that my phone payment didn’t go through (that wasn’t the case), when I 100% put in my payment info and nothing on my account online indicated that anything was wrong or explained why it was taking so long. Come to find that I was missing the color and the gbs on my insurance claim. How did I find out you may ask? I called them because apparently they tried to CALL a broken phone to get the information?? How does that make sense.. Nothing updated on my account for me to realize anything was wrong. But just a phone call?? No email?? Sorry, but y’all gotta be smarter than that.

Website was acting up and it took 3 different attempts to file the claim. I placed the claim Thursday and didn’t receive it until Monday. The replacement phone arrived 4 days later not the usual next day.

Account records were not kept up to date with third party Assurant, so when they asked for proof of identity they wouldn't accept my actual proof currently on record with my carrier. I had to guess multiple times at which previous address Assurant was looking for to confirm my identity, and then that triggered additional security steps which ultimately delayed the delivery of my replacement device. Customer service had no solution (like calling my carrier directly to update their records) and would not help me out until I could remember an address I lived at 13 years/4 moves ago.

They responded to my request quickly and made the process very easy. I found their system user friendly. My replacement package came in securely and unharmed. They also made the return process hassle-free.

Very convenient to claim online. Received replacement phone in a few days. Very very satisfied! Excellent service! Communications excellent! Metro and Assurant are awesome!! Very happy with replacement phone! Thank you!

Called Assurant 4 times to file a claim, I had to drive to a T-Mobile store and have a employee assist me in filing a claim successfully. The phone I received had a hairline crack on the glass right out of the box. The camera does not work. The game constantly disconnects and reconnects. I have had it with Assurant, they have horrible customer service, (mind you I autopay my bills and have never missed a single payment in 4+ years now.)

My device arrived on time and it was the same color as my broken device. It was very easy to transfer data from one device to the other. I was surprised that the replacement arrived so soon. It would have extra special if I had received a new charging cord with my replacement.

Great phone. Now that I got a better phone and a newer screen I’m happy. And if I ever need another phone I will be coming back to you guys. The best customer and even more top quality on delivery and respectful.

I dropped my phone and the screens spider cracked. Assurant replaced it with new. No hassles, very fast, provided postage paid envelope to return my old phone. Just a great transaction all around. Glad I bought the premium plan...

This was a truly wonderful experience. My 12 year old grandson left his phone outside and it got rained on. The phone wouldn't turn on and wouldn't charge. We went into the T-Mobile store to get another newer iPhone but found out my insurance on the phone would replace the phone. The claim filing was easy, the service incredible! The new phone was delivered the next day. We were able to get the new phone set up and transferred with his SIM card and he was good to go. Thank you for your great service.

I was extremely impressed with the speed with which the team was able to process the claim and get the phone into the hands of my son, who is serving in the USCG in another state. My hat is off to your team.

Very easy simply contacted T-Mobile about the phone issue, the customer service rep relayed my information to your customer service rep. It was a great relief because I was dreading having to go into a store.

I completely satisfied with the prompt response from Assurant every time I place any claim, good service, my new phone works fine and I had no problems connecting it. I will recommend this protection plan to anyone. Thanks.

I was able to get a replacement in 24 hours So I can continue we my zoom meetings for work every day. Thank you to Assurant. I was able to continue with my everyday activities. I recommend assurant to all my family and friends.

Filing a claim was quick and easy. My replacement phone was sent quickly. I didn't have to wait but 48 hours from filing the claim to receiving my replacement. The return process was very easy, they sent a no postage envelope. Just had to drop in the mail.