Assurant Phone Insurance Reviews

I am very happy with my replacement phone. It took 3 days to arrive, but some things are more important than my broken phone. Everything is great!!! My family has used Assurant for years and has always been there when we needed them. I will continue to use their product. Sincerely, Robert

Double charge. I was trying to create a claim online, and as soon I paid my deductible, the transaction went through but not the claim. Then I did it by phone and I redo the claim but I still haven’t got my refund!

The only reason I gave 1 star was because I had to in order to complete the survey. This was the worst insurance claim process I have ever went through to replace a phone in the 17 years I've been with TMobile. If you are a TMobile customer, using the Bring Your Own Device program for phone insurance, Assurant will literally drag the process out to NOT honor your insurance policy, and will consistently ask for ridiculous information details...And then won't even bother to actually LOOK/READ the information you gave them that THEY demanded.

Fast. Reliable. Quick delivery of replacement. Phone needed to be replaced due to glass cracking from back side. Was very satisfied with claim process and turn around time. 2 day delivery was very quick and was able to set up new phone right away.

Incredibly fast, in less than 24 hours I had my new replacement phone in my front door. Excellent customer service and quality equipment. More than happy to pay an insurance that really works and covers our needs.

phone missing on Fri. Didn't receive til 3 pm Monday. Had to go to store for help to set up. Store personnel acted like she was doing me a huge favor! And made me feel stupid... I have 2 advanced degrees! Preferred the automated voice.

Your service forced me to go through five days not having the use of my phone, left vulnerable to not being able to call in case of an emergency. An efficient service would provide immediate resolution to the loss of one's phone--same day replacement. what kind of nonsense is wait five days for a phone--painful, and ridiculous.

Replacement phone is refurbished. I pay monthly insurance and should get a new phone not a piece of junk refurbished. Policy needs to be corrected immediately. I am not sure if this is standard, but I was not aware I would be getting a used phone.

Updated on 05/29/2020: Had a response from Assurant about poor customer service. It was one sentence with a general apology. I want to know what has been changed so customers don’t have to make multiple contacts to get problems corrected. Their lack of response gave us no idea of when to expect our replacement phone. Extremely poor customer service. Need a call back from an Assurant supervisor with authority to resolve customer service problems!

Damaged phones. The process to file the claim was quick and easy!! Navigating thru the site was a Breeze!! I thought was wait would be dreadful, however the phone arrived within 2 days!! Even in the midst of the Pandemic!!! I'd recommend this insurance company to anyone! Keep up the great job!

I would have rather just been able to take it to a T-Mobile store, then exchanged it there, but this process wasn't bad. Just doesn't help for then and there when you need your phone. No phone 3 days.

I didn't know after two claims within a year I would get kicked off the protection plan from my phone carrier Metro. I'm so disappointed since I've been a loyal customer and always paid for my protection plan with all my phones. I understand I can not claim no more till 12 months but now I'm screwed after a year and if something happens to my phone I have no protection because Metro took my protection plan off due to claiming 2 phones within a year. JUST SAD.

I purchased iPhone XR last year with insurance program. The back of the phone broken last month. I got it replaced and only paid for the deductible fee. Nice customer service and quick shipment. Great thanks and appreciation for this program.

Exchanging iPhone 8 Plus because of broken screen. I had a great experience except the part about making contact with Assurant. Several times I was on hold for long time and when I got through was transferred back to T-Mobile. I finally went into TMobile store to get help. Once I was through to Assurant process went smoothly and quickly (after wait time again!) - no complaints about this.

My dad lost his brand new phone purchased 113020 after only 2 weeks of owning it. I looked frantically for it for 2 weeks. I called the phone, and could hear it ring on my phone, but since he had set his phone to silent, I could not hear his phone ringing. Even when you turn off the phone, after turning it back on, it remembers the phone being muted and maintains that status until changed.

Very disappointed on my service. It took 7 day for me to finally reach my boiling point with this insurance. If only I could give a zero. Not worth paying monthly for a service that is so disappointing.

When my Galaxy 7 died (after being dropped more than once) we were happy to be reminded we had purchased Assurant insurance. I contacted them, filed a claim, and had a new phone in less than 24 hours! It was amazingly quick and efficient service. I highly recommend purchasing this insurance for your phone, especially if you are prone to dropping things.???

I was asked to provide identification for my claim. There was a great lack of communication between every person I talked to and it took me a month after having to have T Mobile call Assurant twice to get my replacement item. I have never had this many issues getting a replacement. They lost my ID twice.

I have been with Assurant for over 10 years and each time I had an issue, the service remains the same. GREAT! I am glad knowing with every new phone I get, Assurant will always provide excellent and fast service.

One Plus7T. I had a wonderful experience with Assurant. The only thing that got confused was, I added someone onto my plan and the replacement order was for him and the shipping info got a little confused. We received the phone, however. Thank you.

I was satisfy receiving my replacement Q7 after sending the information claim, reviewing my claim and the quick delivery and the easy return for my cellphone damage, the total experience was very satisfied.

iPhone Protection 360. I accepted this coverage when I bought my wife’s iPhone from T-Mobile. Making a claim, after my wife dropped the phone, was the first time I have ever claimed damage on a cellular device. Assurant immediately and expeditiously settled the claim within a day. It was an amazing experience and was quickly resolved. I hope I never need to make another claim, but my first one was very satisfying.

I was with T Mobile Through a decades. And I always have insurance. I always paid on time. They claim insurance send me to different products. I was very disappointed the answer they said to me. They send you whatever we have In the warehouse. Pet insurance to get exactly what I had.

Called one day phone came the next day. EXCELLENT service. There is really nothing else to say. They were quick, fast and I'm loving it. Would be nice if other companies were like them. How often really do you call one day and there the next.

Well thanks for replacing the phone in one day and also for getting me all the pieces. I am a little taken aback with the size of the phone my original was much bigger. I am older and I prefer a bigger phone.

It took three weeks to get a replacement. The US Cellular dealer in Kenansville NC had to make multiple calls to get you to send the phone. We now need the envelope to send back the old damaged phone. No tracking emails were ever sent.

Very understanding even though this is my second replacement in 2 months. Arrived quickly with easy to follow instructions on how to return my damaged item. I did not expect the process to be so easy either time. The first time I was actually a lly a week late with my return because I was unable to retrieve it from my job. They were very understanding.

Note 8. I still haven't received my device as they sent the first one to the wrong address. It's been 2 weeks and I still haven't received the 2nd device and no one knows when it will ship. I wanted my 99 dollars back and I was told that wouldn't happen. I meant who says that to a customer instead of explaining it with some grace or compromise I was made to feel as if wanted my phone and or money back was a unrealistic request.

Ok to start, I got my phone for 30 dollars because of switching from another company and your promotion at the time gave x amount for insurance, accidents happen. My phone got screen shattered, I go to your store where I purchased it, they day call and have it replaced in 2 business days. So I try to buy another and find out it will be 300 dollars and I can't have the same number because I couldn't do a upgrade. Fine. I added a phone to my plan of less value and file my claim only to find out I have to pay 100 dollar deductible on a phone I paid 30 for, fine. Week rolls by then another long story short it took a month to get my phone back, no not pleased at all.

I ordered a replacement phone on Monday afternoon at 16h00. It arrived by 11h55 the very next morning. Customer service was prompt, professional and personable. I was extremely impressed. I felt respected & that I received the value of my insurance plan.

Horrible experience. I have been trying to do my claim for over a month now. ONE MONTH! Had to pay deductible twice! And would get a refund of 200 in 10 business days. It’s been 12 and I haven’t gotten my money back.

Damage device. I just wanted to say thank you. You guys a simply the best. I got the replacement device in 2 days in which has saved my skin and I was able to keep my job in the time manner.

Overall I received great service. Although I didn’t understand why it was almost $200.00 and it was my first time utilizing the replacement service for this specific line. The tele-communicator was vague sometimes and I had to constantly ask for clarification, but overall provided appropriate care.

Upgraded from the previous phone made my experience super! The return was expedited with swiftness and the replacement made the wait well worth it. I think the $200 deductible should be cut in half but still not too bad.

I place an claim with Assurant Insurance on 5/11/2020. The representative was very helpful with expediting my claim. My broken Apple Watch was delivered the next day and I didn’t have to go weeks without my watch. Thanks Assurant for all you do.

Process claim through the website...it was really easy and very convenient. I was really pleased with the whole process... Amazed that I received my new phone within 48 hours. I would really recommend this process to everyone...

I was very pleased at the speed and accuracy with which the phone was replaced and the attentiveness of the staff to my particular request. Should any other matter arise with any of my other devices in service with T-mobile I will contact you again.

Uploaded requested forms 4 times before claim was approved. Very poor execution on Assurant part especially considering they only called to notify me the first time. I had to call in every time after that to inquire about the status of my order since the website offered no new updates, also don't tell me to check the website every time I call.

The process was efficient and timely. I would give 5 stars if:

I casted myself and everything in my pockets into the river on my Mother's Day fishing trip. Put it in rice for three days, wouldn't turn back on... Called insurance and swapped broken phone for replacement phone.

I submit a claim for a exchange for a gray/black apple watch. I've been with T-Mobile for 18 plus years. I've dealt with assurance for also many of years never had any issue. I was sent an rose gold watch for my son. I called Assurant to let them know that it was not the correct watch. The associate that was on the call told me it is nothing he can do. If they did not have the correct watch to send, I should of gotten a email etc. telling me that they did not have the correct watch and it is on back order. It is not good customer service.

The process went well and in a timely fashion. My only issue is that I'm still waiting for a response as to if Assurant received my damaged one which I sent back the day after receiving my replacement.

While initially I had a good experience, when I called to submit my claim I was told I was not able to anymore and rudely was cut off and sent back to T-Mobile when the issue is with Assurant. Very horrible experience and up until now no one has reached out to assist in any way.

I will stop paying for my added insu on my phones thru your company because I waited to CLAIM MY broken screen and lost phone on insurance. YOU denied my Claim. Doesn't say much for your company. Not happy.

Got my phone the next day. Easy to use app. Very satisfied with service. Will definitely get insurance again. Thank you very much. Easy to use. Thank you thank you.

I was very satisfied with the process. I didn't have to do anything but file my claim and my new device showed up way before I expected it to. The only thing I have left to do is take out the time to send my damaged device back.

My experience was terrible. I was charged double for my deductible and I made my claim on May 13th I still have not received my refund back. I've had to call them multiple times to get told I have to wait 10 days for my refund to be approved and processed.

You guys are the worst I've ever had to deal with. First I pay for a insurance that is not really a insurance. Everything is a hundred dollars. The insurance covers nothing so you committed robbery. Then the first phone you sent got hot turned off and you charged me a hundred dollars for a replacement That's bull.

First I had to drive all the way out of state, 45 minutes away, to reach the closest location. Then, the guy said it would take an hour to an hour and a half to fix my phone and that he'd call me as soon as it was done. So I drove and got food, came back after an hour and just went into the store to check on it. The guy was working on a different device, when I asked when my phone would be ready he said, 'oh here, it's already done!'. I asked if I needed to sign anything or check anything and he told me no. I'm good to go. So I left. The phone was dead so I had to wait to get home to turn it back on, and when I did, the top of the screen has a half circle carved out of the LCD and the front camera lense was dirty and blurry. So he didn't even clean the front. Worst company ever.

I placed an order to replace or repair my Stylo 4, phone to be done on 5/12/20. Spectrum tech workers took upon themselves to solve the issue by guiding me thru the process unlocking the replacement with the wrong unlock code for the stylo 4 phone. The phone sent to me were one with an different code/stylo 5. It's where the problem is. Mis-information traded in house. The team trade were for the stylo 5, they told me they would fix it - but abandon me. It were wrong and unfriendly bussiness over phone mix up. Company in house flushing it on me with two phones IMEI numbers identification codes.

I have 3 charges to my debit card as there were 3 phones that needed to be replaced. They have replaced 2 phones, but am being told that the 3rd one wasn't paid for. I have submitted proof and no word.

Automated but fast, precise and polite. Very short wait, then received an upgraded phone the next day. Exceptionally good experience, very happy with the process and the new phone!!! The whole encounter was top notch!!

I made the claim on Monday, they told me that I would receive the new one next day and didn't get my phone till like Thursday, lost some businesses because of that, client contacts was on my phone, I'm a tax specialist and that cost me some money that week.

Satisfied but order was not overnight as stated when I called. When I called to file a claim I was told that it would take 24 hrs before it was approved then my replacement device would be sent out. I did not receive my device until 2 days later and the device was not sent overnight as I was told by the representative. A little discouraging when I was expecting it a day earlier.

I got my phone the next day as promised. The representative was very helpful in me understanding the process. Gave me the right information needed to get to site to send photo of, and that was very easy to do. u

Great service, received phone the next day, easy to mail the old one in the envelope provided, thank you! I took the new phone to the office, so it could be turned on! Very helpful staff, I appreciate the help and service from everyone.

I have a damaged phone (Galaxy s9). The only thing that was wrong with it was that the back was cracked (the phone worked great and the battery last forever). I filed a claim on May 11 and received a replacement phone. The replacement phone never worked right (would not hold a charge, showed 3G connection instead of LTE). I was informed that the phone would have to be returned before another could be sent out. Very dissatisfied with the way that the matter has been handled. No recourse if not satisfied. If I had this to do over again, I would save my 100.00 and the aggravation this has caused. I pay for this service and when something is not as it should be, I should not be treated like a criminal.

Quick and easy experience. I received my phone within 12 hours of approval for a replacement device. The process to return my damaged device was easy. Just threw it in a box and wrote the order number! Thank you Assurant!!

They don’t even deserve one star. I spent many hours on phone for a simple broken screen that Apple couldn’t fix because their stores were closed. They kept trying to send me to Apple and vice versa. Insurance terms state $29 for screen replace but they insisted on full replacement of iPhone and charged me $99. On top of the many hours I spent on the phone, I also had to wait over a week to get my replacement phone. Horrible company and people.

Replacement phone arrived promptly and seems to work fine. The one that broke was an older model that was evidently not available so I received a newer one that was a slight upgrade. I'm satisfied with their service.

Damaged Phone Replacement. The Assurant agent I spoke with was very helpful and had a pleasant disposition. I was very impressed. I was having issues getting a hold of a live representative rather than an automated machine, but once the live representative was on the line they made me feel much better. My new phone arrived just 2 days after my call!

I have had my Samsung Galaxy S10 for over a year now. While changing screen protectors on my phone the other day, one of the cats decided my phone looked better on the tile floor. Because I was changing screen protectors, I had taken my phone case off. So when it fell and hit the floor, the back shattered. I immediately went to my phone account to see the instructions for making an insurance claim. The process with Assurant was quick and easy to fill out. I had my replacement phone the next day, had no issue setting things up, and had a postage paid return envelope with the package in order to send back the shattered phone. This was clean and orderly and very well done. It is definitely worth paying for an insurance each month.

Making a claim was easy, the replacement sent quickly, and the transition worth every penny we pay for insurance. The replacement device works well and the ability to do this online at our convenience was appreciated. Thank you!

Broke the screen on my phone and filed claim. Received a replacement phone that did not Work properly so I had to send it back and get another phone. Finally the 2nd phone works properly and I am satisfied.

The service, professionalism was 5 stars, but what made me give a 4 star, was that the initial agent gave me the wrong info. l Like I said, all the agents were professional, friendly and very helpful.

The phone that was sent to me was damaged with water. I didn't know why it stopped working til I took it into the store. Now you want me to submit another claim cause I had it past 7 days. It just now stopped working on the 8th day. This unbelievable the way I have been treated.

Really impressed with your service! My phone had a crack due to a fall and I called late in the evening to get my phone replaced. I was asked to fill up the claims form online, which I did right way and WAh la! The next morning my new I-phone was at my doorstep... From customer care representative’s help to the service is best! Keep it up folks.

Was told my phone would be ship by the next. Never was call or email back that my phone was on back order. I had to call and find that information out after three days of not receiving the phone. So had to pay extra money to get a phone through US Cellular when I pay insurance with you guys. That was not fair to me that I had to pay extra money in this difficult time that we are in due to covid 19. I was charged over three hundred dollars to get a phone.

I paid for this insurance when I first bought my phone. 8 months later when I needed to make a claim, I paid again (they don't tell you THAT when you sign up). Then they made a mistake when they processed the claim incorrectly. And now, no one will return my emails (I've reached out 3 times). Would definitely NOT recommend Assurant. Next step is to have my credit card company reverse the charges. Then tell Google what a crappy provider/partner Assurant is. Then I'll invest a day (or 2, got a lotta time on my hands right now!) telling the internet about my experience. Heck, I feel better already! Jason

Screen was damaged. I called Metro and they would not help but I was told to call insurance. I had to call several times to finally talk to a person, 1 lost or dropped call, 1 call the person could not hear me but I could hear them. I did receive the replacement phone 2 days later. Following the activation instruction my contacts and data loaded to phone but my phone number was someone else. Took it to local store and was told the phone is active under a different account. Several more calls to Assurant to finally get someone to explain. Sent back second phone, still waiting for phone, not sure what the order number is or where to find, left blank, only have account.

My phone replacement was flawless. Glad I had insurance on my phone. The representative that took my initial call was very quick and thorough. I will surely always get insurance on future phones. Thank you.

Quick and easy! Very helpful and kind customer service. The first device I received had an issue but they accepted the return and sent me a 2nd replacement device very quickly. I'm very glad I had this insurance and I'm very pleased with my experience.

I made my claim and I was sent a broken phone. Now I have to wait more time for the phone to be returned and then have a new one sent out. The people who review devices to be sent out needs to be trained way better. The device had software and hardware issues.

The service was great and the response time to receive my new phone was outstanding. The only thing I had a problem with is that the phone co. did not give me the correct amount what my deductible would be. It was $99.00 vs $149.00, I was looking forward to paying $99.00. They just need to be on the same page.

Excellent Customer Service. My agent took care of my issues with swift and precise accuracy. I received my replacement device in record time! Love life with T-Mobile and Assurant! Would recommend to everyone.

After paying $99 for the deductible, I did not expect a poorly refurbished cell phone as a replacement. It has been one week since the replacement phone arrived, and today have to replace the replacement.

I have had cellphones and insurance with other providers and I have never had to wait 5 days. When you pay for a service along with a substantial deductible $280 the claim should be immediately processed so the customer has a device within 24 hours. I should not be paying for service that if I do not have a device therefore your process needs to be changed to align with your competitors.

Representative was extremely helpful and professional. Would be a great opportunity to work with him again if I had to. My first device was shattered by the couch, and the first replacement was a defective product. The representative listened and responded appropriately with professionalism. I am very grateful.

Thank you for such prompt and accurate services during my submission of my claim. It was handled with professionalism and processed in a timely manner. I experienced no problems with my submission over the phone. I received new device in a timely manner and the person that helped assist me was very professional and the information was conveyed in a way that I was able to understand it with no problems. Thank you again.

Phone screen was cracked. Phone was sent the very next day. Very fast service. Can someone please call me? I'm at **. I have a couple of questions about my transaction. I already paid for this phone completely. Do I still have to return it. I'm having problems changing information from phone to phone.

Physical damage. Cracked glass. Spent hours trying to pay a $10 deductible. Most difficult format. Had to go to your store to pay. I like the new phone. The staff was kind. I have been with you a long time. Thanks.

Great. No problems. Phone arrived as stated. Has instruction how to transfer apps. Did lose some apps. I don’t know what can be done about that otherwise satisfied. Person that took order was pleasant and knew what was needed to do.

Made claim for damaged phone. Replacement Phone sent overnight. Could not port my number. Had to take phones into Mobile store. My long time number became "lost". Not even the manager of store could retrieve my number. Ended up buying a new phone. Had to return one phone and was stuck with the other useless phone and newly purchased phone had new number. I had to send out to all my contacts including banks, pharmacy, physicians, and other contacts. Not at all pleased with the "customer" services I received. Zero from Metro T-mobile etc. They got a new phone sale out of the situation. I got the Zero.

Once I got away from your website and started talking with a person my experience was great. The person was knowledgeable, understanding and professional. My claim was processed quickly and I received my phone, not overnight like it said but within 7 days. Overall I was very pleased.

I think the mailing back should be longer than 10 days. More like 30 days. Some of us can’t always get to the post office in 10 days. Also the reps I spoke with were short and rude. The first one hung up on me and did not call back.

It came a few dates late but I was able to pick it up at UPS location. The box came undamaged and the phone looks good condition. To ship damaged phone was easy. Thank you. Am happy with my phone and how easy it was to file a claim.

Just got my replacement phone a few days ago and it looks brand new but after 2 days of use I have found that the internet is intermittent on 4g and wifi networks with full bars of service. While on the web it shows the message that my internet doesn't have internet while I have full bars on both 4g and wifi network, then I have to restart my phone for it to work. Also my Google maps has similar problems such as freezing while I'm in route but when I exit out of getting directions it shows my location correctly on my GPS. Long story short, I need to get another replacement. This is not my first refurbished phone from T Mobile but I do know every phone I have gotten from them (this would be #4) had had issues like this. Not happy.

I ordered a replacement device, which should have been a phone and case (LG V60 dual screen). When I received the order it only had the phone, not the dual screen case which was damaged. I was at the T-Mobile store when I opened the shipment and they were astounded too by the fact that it was only the phone. I was told it couldn't be guaranteed that I would get what I ordered. I ended up sending it back, and still haven't been reimbursed my deductible. The last time I made a claim the replacement came in damaged. The service is terrible.

HORRIBLE EXPERIENCE. When you get insurance with Assurant they don't tell you that you will get a used (refurbished) phone, and that it would take over a week to get a replacement. I would never recommend this company!

You know the whole TECH Ph.D. you guys did with the app is absolutely amazing! I thought I was going to get the run around I normally do when I am on the phone with tech support, but in this case, I got my claim done in under 3 minutes I want to say. It was definitely below 5 minutes, I will say that. No lie, you guys did amazing with the app, even showed my Ma to use it and download it as well. Thanks again, I enjoyed using it. Hopefully don't need to use it again!

Cracked screen. Delivery was 2 days delayed. But it's understandable due to covid-19. But as far as customer service I give it a thumbs up! I'm satisfied. I cant get good service than what I was provided. Thanks!

Not happy at all. When I pay insurance every month for my phone and when accidents happen I had to pay $99 and not get the original phone. It's refurbished or fake. Very bad experience with you. Soon as I find something different company I will change and will not recommend to nobody.

Cracked screen. Dropped phone cracked screen sent in y'all sent new one. All good in the hood. Fast shipping also. Great work you over achievers. Although I had to pay 100 and phone was 89. So that sucked.

Wonderful response time. Received great correspondence with the agent via email who kept me informed of of the receipt of my claim and completed it in a timely manner. Received replacement of my tablet the next days.

My iPhone X (a BYOD) had a mechanical failure (but no physical damage) and would not power on despite attempted repair at the Apple Store. Summary of benefits from TMobile and Assurant clearly says mechanical breakdowns are covered with $0 deductible in the Protection 360 Plan. TMobile website and staff confirmed this and I was passed on to Assurant. However, I was informed by Ashley, Sibu, supervisor Jason, and manager Travis at Assurant, that the only way they can cover this is to pay $99 and report it as physically damaged even if it was not damaged. I do not want to commit insurance fraud so I refused to have this on my record.

I had a claim for a broken phone. I had one sent as next day. My son was not home from college so I had to wait for him to get home. When he opened it. We were not pleased. Called on and they replaced phone next day. Thank you. Happy now!

Easy to claim, fast service, but my phone came refurbished very obviously. The plastic that covers it was dirty and the phone had scratches. I paid $99 because my screen was broken only to get a phone that has scratches on. It sucks.

This was my first experience with Assurant. And to my surprise it was a good one. No issues at all. The first day that they tried to deliver the package I was at work. They even called me to let me know that tried, but wasn't successful. I really appreciated that.

My wife filed a claim due to a faulty/worn fingerprint scanner. Replacement device arrived but will not connect to 4G LTE. We live in a great coverage area. After several hours of transferred calls and troubleshooting, the phone does not have APN settings and will not obtain the required APN from an Over The Air (OTA) push from Spectrum. It was determined the device may be faulty. Assurant would not replace the replacement without being without a phone for days while we wait for them to receive, process and ship another one.

They sent me a broken replacement and I have been waiting almost a week for another replacement. If I don't get it tomorrow there may be legal action taken. I would not recommend this nightmare to anyone.

My replacement phone is terrible. The battery is no good (dies very quickly). It is hard to charge (goes in and out of charging mode) and the Bluetooth does not work well. I am having to deal with T-Mobile about this now, but it is annoying that I have to do this when I should be given a good phone. If it is refurbished. It should be working like a new phone. Not sure if it is because my iPhone 6 is no longer manufactured, but if that is the case then offer an upgrade or something, but do not think you can replace it with a mediocre phone.

Well the first order for a new phone didn't process correctly but my payment went thru fine. I had to call & find out where was my new phone after a week & a half. The agent quickly solved the problem & had my phone to me the next day.

Spoke to numerous people and got the run around, no one seemed to know what they were talking about, I got hung up on, I had to call 4+ times, my phone was late, my phone is slow, the customer care was absolutely terrible. The manager did not help and if anything made it worse because he acted like I was in the wrong. Overall experience was awful and I would not recommend signing up with any phone company if they go through y’all to get replacements. I know I won’t do it again.

I think this insurance is awesome, fast and cheap. Thank you for your service. Keep up the great job. I received my phone really fast and in great condition. If I could I would definitely recommend this insurance to all my friends and family.

I was satisfied with the service and timeliness of receiving my replacement phone. I do think the customer service is lacking when calling for assistance. It is very unclear that my service provider should be called for issues using the new phone.

I could not believe my replacement of my device was shipped to me the following day. I am very happy customer. I was not able to meet FEDEX but was impressed to know a signature was required for delivery.

The entire process was fairly painless and easy; I'd say the hardest part was answering all the questions! My replacement arrived within two business days, and included a postage-paid envelope to return my old device. My favorite part was seeing that Assurant is located in the last town in Texas that I lived in as a kid before I was moved to the PNW!

Assurant made receiving my exchange easy and convenient. My damaged phone was still usable but the screen was difficult to read due to the fractured glass. The replacement was delivered quickly and I was back to normal in no time.

Well done when making a claim. The deductibles are too high and should take into account the amount of premium paid over time. My device was fully paid off in 24 mos and I still had to pay a $ 100.00 deductible. Assurant had collected a premium for the full 24 months as well as the additional period of time that I owned the device before making the claim. I suggest a sliding scale down on deductibles after the lease period has been fulfilled.

Great experience. Customer Service was pleasant and knowledgeable. They walked me through each step towards the replacement. I received the phone the next day. I would highly recommend this insurance with future phone purchases.

Cracked screen causing apps to continuously reload. Phone unstable sometimes powering off. I was able to still make calls, but the screen damage advised me to replace. I had a pattern password where crack would've caused bodily damage.

It was really nice from your people, thank you for the great service, it was fast and accurate, nice job. It is been many years. Enjoyed the team, really good job, thanks for everything you are been doing for me.

Very great customer service. I’m happy that my phone was delivered in 2 days and I was able to installed right away. The person that I spoke with was easily to understand and was able to guide me thru.

REPLACEMENT. I accidentally dropped my NOTE 10 + Phone and sadly shattered the screen. I called Assurant and in 24hrs I got beautiful replacement. Thank you guys. I will definitely recommend it to my friends.

The upgrade was nice, however the deductible was suppose to be 50 dollars and I paid 125. Then I received an iPhone 8 without any charging capabilities or any other accessories.. I’ve had to invest more in this phone., I paid to replace the phone, I do appreciate the upgrade. A charger and a box would’ve been nice.. The phone doesn’t hold a charge very long. I’m not happy with your service or my carrier who charged me to turn on this phone with an existing account.. This is a joke and I’m tired of paying, paying for something I already paid for in full.. Good day.

They were excellent. Thanks for help. I've had many issues with my phone and every time you'll be able to resolve my issues. Thanks again for always being there for me and my family. I will continue my service with you.

You sent me a locked phone. It is 5 days later and it still isn't fixed. It was supposed to be fixed in 72 hrs max. And I have not heard anything about it yet or received a phone that actually works yet. I'm quite upset.

I purchased a brand new phone and I've been paying insurance on it for almost three years now and when I broke my phone and opened a claim you sent me a used phone! Refurbished phone is a used phone and this is not acceptable! The phone lags and the screen sensitivity is very bad and the signal on the phone is bad as well! Please send me a brand new phone!!!!

First time I called the rep said they would email me confirmation, nothing was received. I called back and the second rep let me know the claim was not completed, but he took care of everything and finished the claim and I did receive a confirmation email. Then my item was delivered the next business day, besides the first call everything was great.

First time filing a claim and it was really easy, did everything online, pay my deductible and voila received my phone in 2 days. Was so much faster than the 25 minutes I waited in line at Metro PCS to ask where I can file a claim..

My experience was better than expected. Device arrived a little late but that was only because the claim was processed late Thursday so it arrived on Monday. But the claim process was faultless and the new device works fine. My only issue is the time to send back the device. Sometimes there are issues with backing up and transferring the data. Should be 30 days as opposed to 10.

My replacement phone and return kit arrived on May 12 but when I went to activate it there was an incorrect number. I'm still waiting to be able to activate the new phone but have to return the old one in a week or will get charged. The job was done halfway, but the company was quick to process my $99 deductible.

I think that the Customer service was very productive and I will use you all again. I didn’t like the fact I had to Wait four days to get my phone but overall it was well delivered. I thank you all for your services.

Staff is very friendly and efficient the ease of delivery and return was more than substantial. I am very happy with my Assurant coverage for my two phones. Walmart used to use Assurant for their warranties and my experience with that was pleasant as well.

It was easy and quick. Our phone was stolen and then later recovered without the SIM card and case. We were very happy with the replacement. Thanks for your help. We appreciate it! Super happy with the service we received.

Charged $99 for a cracked screen. When I asked rep about $29 deductible, he stated that was only if I had Apple Care and not for Protection 360 customers. According to your website, the level 5 screen repair (which is what I claimed) should be $29.

Everyone in customer service was great!!!! They were friendly, and helpful and helped me figure out the problem with my phone not charging. Thank you very much for all of your help and the quickness of mailing my cell phone to me. As in these times I cannot be without a phone!

My online submission was first rejected because the website asks for info which can be misleading. After placing a call the representative was very helpful in getting claim submitted and approved. One suggestion- when asking for the phone number of the phone being repaired/replaced, make it clear you are asking for that number and not the number of the account owner. This is what led to the rejection on the online submission.

My new Apple 11 would not keep a full charge. Have AppleCare but "could not wait up to seven days to mail my watch in for repair." Apple suggested to go my insurance which I did. Very happy ???? with my replacement. Holds charge for days!

New Phone was returned because I received another phone from Apple the same day. Phone was Sent via Fedex. Assurant was notified by in store agent of return and details. I need to be refunded the $100 insurance claim fee.

Horrible customer service! Rep has no idea what she was talking about. Lied to me and I had to wait additional days to get my phone during a pandemic because the rep didn’t check information thoroughly!

Used this company for my cellphone insurance and they were great, fast service, didn't get the exact same phone, but they replaced phone with the same brand, overall I am pleased with the results.

I gave 3 stars because you all wouldn't allow me to swap colors on the replacement device. It shouldn't matter the color as long as it's the same device. You all also should find a more efficient way to confirm accounts. Taking a screenshot of the policyholders account shouldn't be the only way to prove their account. Other than that the experience was what it was.

Within a week of filing my claim I had received my replacement. Can't ask for much more than that! The deductible is less than upgrading and I got the exact same phone as before, not some cheap downgrade.

My process went smoothly. I received my phone in a timely manner. My representative was also very helpful in assisting me with this manner. I would definitely recommend Assurant to all my friends & family.

I called in and explained my situation and the response was great. I received my new phone and sent the broken phone back. I'm satisfied!!!! I do recommend Assurant to anyone, due to they treat it me well.

They are awful when it come to customer service.. I filled a claim for my cell phone and because I was one day over the dead line they charge me $600 dollar for my broken phone. I should have bougth a new one with that money.

The website was very ease. Quick response, no hassle, super ease. Replaced device perfect and to us before Apple could even reset the iCloud. It really could not have been any more streamlined. So thank you!

They sent me a replacement phone with a virus on it, when I told them about it they wanted me to send that phone back before they sent me a replacement. Horrible experience especially after finding out a lost phone deductible is now $250.00.

I was able to get a replacement device in a very timely fashion and resolution to some issues I was having with a previous replacement device. The supervisor was extremely nice, patient, and professional. She made sure that she went over everything with me and explained everything to me. I really appreciated her assistance. She was awesome.

I broke my phone. Your company was very helpful to getting me a new one. Thank you. Your company got my new phone to me more than once. I'm very pleased with all the help your company has provided to me. I much appreciated it.

Every rep involved was helpful and friendly and answered any questions I had. The rep submitting my claim also updated my address which was very appreciated making sure my new device would be sent to the correct address.

The phone keeps overheating with doing little tasks such as checking social media or texting someone. The phone was overheating during the nighttime so it was not hot outside. I know they are certified pre owned but this phone gets heating up with his phone before did not do that.

Dion, the person I spoke to when I called Assurant, was very friendly, professional, and helpful on the phone. I appreciate his help taking care of the damaged phone. Everything was taken care of very quickly.

Phones Not Working Properly. The representative who took care of the claims was polite and understanding. She was expedient with the request and listened cautiously. She processed the claim and we received the phones within 2 days of the phone call.

Replacement phone. TERRIBLE. AWFUL. Didn’t even wanna give 1 star. Every customer service rep gave me the runaround. I kept being disconnected. One minute they heard me, the next they couldn’t. Just ridiculous.

I had to go through the whole process again after doing it in Feb. After doing it again it didn't take 24 hours. It took almost 72 hrs before it was finally done. Not happy this time at all. You screwed up this time.

This was very easy and convenient experience. The website was very easy to access. The fact that the phone was overnighted was even better. I would recommend it anyone. Then when I called, the automated system was quick, simple and very easy. The whole process was wonderful. Thanks, Assurant.

Assurant surpassed me and my son’s expectations. We received the iPad quickly, I believe it was overnight. No hassle and no runaround. Thank you so much for replacing my son’s iPad. Your staff is amazing. Thumbs up!

Loved that I was able to get my replacement in less than 2 days. Which is great. And I had a great experience with it. I will definitely recommend to a friend and make sure that they have this insurance.

Issue is that I returned a 6edge plus. I was expecting to receive an equivalent phone. I received a regular phone. Not a Plus. When I called they told me it was the same size. They are not the same size. I think that is why the Plus is a plus. There is a difference. I am not happy with the service I received and am disappointed.

Quick service in receiving phone. Feel there were too many steps to go through for the claim. The TMobile customer service rep helped me and am thankful for that. I’m somewhat educated but feel it would be a little difficult for others.

My ID submission didn’t go through. It took about 3 calls with three different people over the course of about 2 weeks after in order to successfully submit it. And because they didn’t have my ID on file I was never able to track my claim and I was never offered any help on that front except to expect an email in 2-5 days updating me. Only reason I give two stars is because once my claim was processed, they did have my replacement shipped pretty quickly.

When on the phone requesting this replacement I told the automated system and the representative at least 6 times that my address had changed. Had to call again and contact FedEx to change it. Still my order has not been received and I am unsure if I ever will at this point. I don't understand why it is so hard to understand "I don't live at that address" and "all shipments must go to my new one". I guess 6 times changing the address isn't good enough. Why should anyone even try to get a replacement phone through you if you can't put in the correct shipping and billing address?

The customer service girl was very helpful polite and friendly. She assured me that they would help replace the broken tablet. New tablet came very quick. It had very easy instructions for returning the broken tablet.

Okay, so your customer service sucks, I have been waiting for my $99 refund, now I am asking for both to be credited back to me for lack of response. I have emailed and called over 10 time about this... I will make sure everyone on Facebook is aware of how I have been treated and still have NOT received my refund back and the representative that I spoke to said they sent me a refurbished phone which is totally not even right considering I purchased a brand new iPhone less than 2 months ago as she laughed and transferred me to another representative. I have sent numerous email showing the double deduction from my bank, one was from the internet and the other was my debit card.

Awesome process. The process was quick and painless, thank you so much for the fast and effective service. This is the first time I’ve used the replacement feature of the warranty and am completely satisfied.

Very friendly staff. Worked with me to solve my problem. Awesome service. Had a little bit of difficulty with the first representative. But, I called back and I wish I would have taken her name, the second representative was an angel and helped make the process painless.

My phone is stopped at Fedex location for a week and is going back to Assurant for them to fix the address and then send me another phone... because they can't do anything! How lame is that!? AWFUL!!!

The automated phone system was very frustrating. A very long wait time and I answered the same question multiple times. Once I got to a LIVE person things went very smoothly. Had the automated phone system been more user friendly, my review would have been 5 stars

I never received my phone and filed a claim with FedEx. I want to know if I need to file with you also. I still have old phone and need to switch for work. I can pickup at a fedex location preferably to prevent this again.

Cracked screen. I was pleasantly surprised by how quickly and efficiently my broken phone was replaced. From the time I submitted my request till the time I had a new phone in hand was only 4 days. The new phone is perfect.

I got the replacement phone which was great but I didn't get the color I originally had. I really like my prior color phone instead of the black replacement I got. Please see picture of my previous phone color.

I ordered a replacement phone, I went through the steps to get it, and I have only 1 thing is that due to Covid19 I had to wait an extra few days but I'm sure if it wasn't that I would've had it the next day. Easy and pretty fast process.

I could not recommend more to never work with this company/pay for its atrocious services! At the time of writing this review, it's been 5 days since filing my claim and I haven't even heard back whether or not it's going to be approved! All they've done is continually run me through hoops since the moment I filed 5 days ago. First, the day after they requested I send in pictures of the front and back of my driver's license (sketchy, but I did as requested), then the next day, they request MORE information but they don't tell me what it is in the email so I have to do some digging to find out, finally after sending in that information, they didn't bother to process it all until the NEXT day (day 3).

I was sent the wrong colored phone. My phone was blue, and ya'll sent me a pinkish/purple colored phone. This was very disappointing, being that I'm a male, pink is a feminine color. I was forced to keep it because I didn't have a back-up phone.

I've always had a good experience with your company and its employees until recently. My latest call started with me explaining my frustration that I couldn't receive a return shipping label. It was initially sent to my email and I explained that your website wasn't giving me the option to print a label as I had been instructed. I had another one emailed by a different customer service person but I misheard the time frame and thought they said "half an hour". After speaking with the latest gentleman, he stated that the label would take 24 hours. I immediately apologized for my miscommunication and stated that I would just wait until the time given (24 hours) before checking my email again. This is when the call went bad.

Replace Tablet. The phone conservation was very pleasant and professional. Excellent call handling time and to the point.. The phone agent was more than helpful, she knew the ins and out of the business at hand. And had the correct response to all my question and concerns.

It was very simple to submit claim online. I was concerned I wouldn't be able to get a response or replacement soon enough due to current situation, but I received approval immediately. Received my replacement within two days. Very quick and easy.

Claim for broken screen on cell phone. The process went quickly, but automated communication was conflicting. Replacement on backorder, then email next morning I would receive it by 9pm that evening. Also wasn't updated when the device was shipped until I inquired to get the status.

The replacement phone was delivered in one day! Customer service was great. Setting up my new phone was easy with the instructions that they provided. Very happy with the whole experience! I would definitely recommend this coverage option.

Need same corrections. Called & emailed a few times. No response. Bad, bad, bad, bad. What a waste of time. Your staff badly trained & badly speak & understand English. IN ORDER TO OPEN A PHONE NEEDED A PIN. REMOVE IT. REMOVE A PIN!!!!

Experience iPad claim. I did my claim online and it was easy, fast and simple. Really happy with the service that was provided and how fast the response was with all this pandemic going on. Also very satisfied with the item that was received.

Big on punctuality. It got here when you all said it should. I am satisfied. I had no issues. Great service. I dropped my phone in a sewer. What a hard thing to deal with. I thank you all as communication is key during these times.

Note 9 replacement. I was exceedingly please with the ease, accuracy and speed with with the replacement was carried out. Well worth the deductible and monthly insurance fee. I would highly recommend Assurant!

Terrible experience, they took long time, besides that they were not friendly when I called them and they asked me for a receipt from 2017, thanks God I have it and I was able to send it. They were not helpful and the customer service had a bad attitude.

My cell phone was damaged, and stopped working. I called T-Mobile and was transferred to Assurant. I completed a form for a replacement phone. Assurant sent me a new phone the very next day, just as I was promised.

I made a claim and I thought I will get response after couple days but I surprised I get responses almost in the same time. It was fast and they send me my replacement soo quick with how to send my phone back step by step. It was easy to file claim and tracked.

Had a prompt seamless experience. Filed my claim for a Samsung Galaxy s8, my replacement device was shipped out next day. (And as always I never read the fine print :( ... I received my device, and was so excited to get it setup, and I didn't realize until I was about to put my case on that it wasn't fitting properly... to my surprise: THEY HAD SENT ME THE ***GALAXY s9*** =D ... Thanks TMobile and Assurant for the birthday surprise. =)

I've never been too internet savvy. Had some trouble with filing my claim online. That is until I reached out to their customer support. They walked me through the steps and made sure I had a new working phone in my hand the next day. You worry with insurance claims that it's going to be a hassle, and this wasn't. A small deductible and 24 hrs; I had my phone in hand.

The customer service was helpful, empathetic and understanding. She helped me file a claim with ease and compassion during a difficult time. She also processed the claim in a quick and orderly fashion and got us a replacement as soon as possible.

I called and the wait time was high and then went online. After completing the forms I was sent back to the phone where I went through computerized process. I thought the deductible was bit high but ll told it was a good experience after all was done. Only confusion is why did I wait the first time if I was going to get a computerized voice response anyway?

Not completely satisfied.... Filing the claim was easy - shipping was quite fast - but - I was not aware that the replacement phone would be a REFURBISHED phone and not a NEW phone. I had only had my phone for 5 months - and now I'm paying for a refurbished phone. Not happy.

Cell replacement. My mom is getting old and losing things, so I called y'all, very friendly assistant, I would recommend whomever I talked to. They told me it would be there the next day, I certainly didn't believe that but it, it came next day, works good. Very satisfied, thank you.

Perfect service And thank you guys for send me the charger because the replacement comes without charger. I'm really glad and I'm gonna recommend the insurance to my family and friends, because it is a great service.

Customer service was great and was very pleased that we got upgraded however the phone just came loose with no charger or box. I'm positive that we got a refurbished phone which is very disappointing because we pay Insurance for a replacement for the new phone we purchased originally.....

Pleasant experience and I received a new phone in one day. Excellent turnaround time! I was very impressed!! I received very good customer service from each representative I talked to. Using the automatic payment method made the process very easy, quick, and safe.

During this pandemic I received my phone In 2 days. Easy to set it up, comes with new SIM card. Processing was pretty fast, no need hold the line or talk to someone, just did everything online and got approved within hours. Thank you.