Assurant Phone Insurance Reviews

Worst experience ever! Slow. Lack of urgency. No compassion. Racist. Liars. All that describes my experience and your company. Canceled my policy and returned the device you sent me. I'd rather pay full price for a new device than deal with your fraudulent company again!

They were nice and the process was painless. I received my replacement phone within a few days of the initial contact. It was one of the most streamlined and fast interactions I have ever had with any insurance policy. Great job guys. Thanks.

I have been working with Assurant for over a week now trying to get my phone unlocked. Every time I call they tell me they're going to open up a file and email someone and it'll take two or three days. I've been told that three times now. We're going on 10 days and my phone is still not unlocked. Someone's not doing something correctly there.

No one at Assurant can tell me when I will receive my device. I was told the device was shipped on Monday, did not not receive it. Called Wednesday, they said it was shipped on Tuesday. So which is it? No one one provide me with shipping info however. Still waiting. Last time this happened I had to write an email to T Mobile's CEO and that is when Assurant decided to help. Still waiting...

I submitted my claim on May 22nd and paid the $30 for express shipping. In the submission it said I would receive my phone on Monday May 25th. I did not receive it until Saturday May 30th. The shipping took way too long. The approval was very fast. Only the shipping I was not pleased with. Could my $30 shipping fee be refunded? Thank you.

I submitted my claim on the 10th of May and after 4 weeks of waiting for my phone and nothing, I called the customer help line. When they finally pulled up my account they said I needed to submit more information. This wouldn’t have been an issue if there was a phone call or an email stating I needed to submit more information but literally no communication from them since my initial claim. It was the worst form of customer service I’ve encountered. And when I emailed and expressed my anger and disbelief it was ignored.

Couldnt verify my card number. inally got claim in. Took deductible. They sent email. Need my contact info. Called back to. Can't verify card #. Worst company ever. Will never pay for insurance again. Still no phone.

Customer service person was nice and understanding. Claim was processed in a timely manner. What I've said is all I care to say and don't appreciate being required to write a minimum number of words for this survey!!!!

Excellent Service. The process was prompt and easy. The representative was patient and understanding. I received my phone the next available business day but only because the USPS delivery driver could not find it.

Damaged screen. Very easy to file claim, received replacement device next day. Never have had a problem doing a warranty claim through T-mobile and Assurant! I have been a T-mobile customer for 14 and a half years and have always had insurance on all devices!! Definitely recommend!

I had made a previous complaint and they never called me to resolve my situation. When I went to the store I had to do another one. I am going to cancel the 9 insurances that I have with you. Isabelita

It was very easy, affordable & fast once the claim was submitted. I got my phone in 2 days and was able to get right back to work. Also returning the damaged phone was a breeze. I just had to put my old phone in a sleeve which was provided and drop it in the mail. That simple.

Took over a week to finally get phone. Had to call several times to find out what was going on. No emails updating the situation. That was way too long and could have at least emailed if going to be a delay instead of us having to call and try to get to the bottom of it.

Assurant's services were quick and efficient; phone received within 48 of claim. Xfinity, however, could not activate, because phone did not show up on account. Spent hours on chat and phone to get this resolved. Total waste of my time for something that should be automated...

I recently made a claim with Assurant to replace my cracked Samsung S8. The online process to complete my claim was quick and overall simple to manage. The turn around was about three days which was great considering we are going through a pandemic. Overall experience was great.

Terrible service. They sent me a phone that is dysfunctional. What a rip off! The phone was worked on by T-mobile and Samsung remote m teams and they couldn't get it to stop. Add pop ups every 15 minutes.

I was told I would get a complete replacement of what I have (I.E. color, memory, brand). Instead I got whatever they decided was good for me not even the same color device, and if it is in your policy to state they you only care about brand, memory then why bother asking what color my device is in the first place if you're not going to replace it for the same item, and second of all if you're out of the same item why not inform me that you're out and ask if I am okay with receiving something different, but no that doesn't matter. All that did was that you got your money and I have no real say in what comes my way. Thank for nothing.

I lost my phone on a Sunday and filed a claim same day. Assurant put the wrong phone details in and kept denying and rejecting our receipt for the phone. My husband bought it directly from Samsung unlocked instead of our carrier T-mobile. That was apparently a problem and they kept saying we weren't insured. Finally we call T-mobile - a week in-to complain and call Assurant with us so we could explain we have the byob insurance. OK, all is well on both sides, we fix the input errors, everything is confirmed, should hear back from claims in 24 hours. Great- email comes and it's denied for the 4th time due to not being insured?!

I had to wait for 5 days for you guys to approve my claim only for you guys to send me a different carrier's devices so now I have to go out of my way and send this one back, wait for you to receive it and have you send me another one. I work for T-mobile and sell your service but this is so disappointing. My Cellphone number is **.

In just a few weeks the replacement phone you sent is malfunctioning. Will not turn back on unless plugged into charger and volume down control is not working at all. As long as it's plugged in I can use it.. But unplugged it won't power back on.. I can't afford 50.00 extra to you each month changing phones. I don't think it would be fair to recharge me for another phone. Since this one's only worked for about three weeks.. Would like to resolve this issue asap. Thanks, Delma **.

Replacement of lost phone * Customers service was awesome * Process my claim quickly * They were very polite & had excellent communication skills * I received my phone in a couple of days *Thank you for all your help ***

Claim experience. The whole process was great. Very easy. No complains whatsoever. Customer service and claim specialist gave me great service and very friendly. Would recommend to family and friends. Thank you.

I like that the sent me a message and picture exactly when my device was delivered so no one had a chance to take it. It took a little longer than they said I think because of what going on but other than. That it was a good job well done.

Item was sent wrong color. Charging sistem does not function as it should only charges 60 percent. No pen included. I paid 99.00 plus every monthly payment of 18.00 for 2 years. I expected a better quality item.

Took a month to even get my claim processed, I had to jump through so many hoops and call different numbers constantly because of an error Samsung made and refused to correct despite me repeatedly bringing up my billing history and other things. It was extremely frustrating.

You guys are crooks!! My cell was way less than the deductible I had to pay! What a rip off. What's the purpose of having insurance and paying every month just so that you could jack the public when the time comes to file a claim!

My phone lost and sent me a new one. Everyone was very helpful and nice with all the questions I had. Fast and straight forward. Got my phone in 3 days after I requested a new device. Thank you everyone in Assurant.

The website could use a little tweaking but after going to the chat room and waiting to finally connect I was able to process both claims at different dates. It was very frustrating getting disconnected with the representatives on chat having to log back on to a totally different rep and have to tell your story all over again what do you need help with. My regional representative was absolutely amazing and probably was the one that actually fix the issue on the first claim but I had to explain myself over two more times to two different reps because I got cut off or disconnected.

Customer service was great. Received my replacement in a timely manner. Only thing is I had to go into a Metro store to get my new device activated. Other than that everything went swell. No problems whatsoever. Also the girl at the store was very helpful.

I damaged my phone and thought I had processed a claim, but it apparently did not go through. When I called to complain about not receiving a replacement after a week, the supervisor stepped in and walked me through the whole process very calmly and professionally. I was very pleased with her patience and her thorough process in assuring that everything will be taken care of. My phone was received the very next day! Thank you so very much!

It took an inordinate amount of time for my claim to be processed. My frustration primarily came from being connected to Apple support when I called Assurant directly and again when I tried to submit the insurance claim online. After speaking to a representative from Apple a second time, I was finally connected to Assurant which took another 15 minutes. Once the claim was approved, I received a refurbished phone in 2 business days. I probably would have given a four star rating if the claims process had not included being automatically re-directed to Apple Support.

The rep took her time and diligence on researching our bill because of our two newly-added promotional items (pad and phone). I wanted to pay off the pad and she took a great length of time to appropriately explain all details to me because I am trying to reduce our bill. She was exceptional and I praise her for double-checking with an associate so that we were both on the same page. Good job!!

Mailed someone else phone and bill due status notice. Very upset and inconvenience for Two weeks. Still waiting on packing label to return the second phone. Still have first damaged phone .The attendant at Metro PCS, Germantown had to use the chip from old phone.

Wanted me to the be without a phone for 2 to 3 days. Found it to be very unsatisfactory. Not happy with insurance Assurant. The replacement phone they sent me could not hear caller. They first wanted me to send them the replacement phone in order to send me another replacement. Meanwhile I am out a phone for 2 to 3 days.

Cracked Screen. My phone was sent in a timely manner, the claim was also easy to input. I will say I was not pleased to pay a deductible after never using the service but paying for it for the past 20 years.

It took too long to finalize the process. A lot of loss revenue. I had to call 3 times and 2 trips to T Mobile in order to have the whole process done. Operators kept telling everything was final and I had to keep calling for updates and every time was a new thing that was missing.

Assuring customer service - competent customer service. Fast Resolution - efficient process. Received item quickly - this was time-saving for me. Efficient return process with prepaid postage envelope. Satisfied overall.

I believe the process was good but the shipping company was use did not make an effort to help me received the equipment. It took too long and I have to go to a facility to pick up the package myself.

Good insurance to have on your cellphone. Easy to work with and reliable. Great customer service. If you're paying that much for an cellphone. Make sure you have it insured. So happy I did and worth the money.

It was not an overnight shipment as promised and my shipment was sent to the wrong address and when I reported it I was told I had to wait 10 to 14 days. Luckily we have good people the return my shipment.

I've been a mobile customer for over 10 years and would not switch providers for any reason. Customer service is also a plus when it comes to helping customers.. I dropped my Note9 and cracked the screen. Went through the T Mobile app to file a claim and two days late, my replacement Note9 arrive.. Thank You.

I did everything online. It was simple and easy. I am happy with the quick and fast response time and the time it took to get my phone. Only downside was it took like 5 days to get it. It said it would arrive in a Tuesday. Hi we didn’t get it until Thursday. But that could have been because of COVID.

Everything was great except for shipping. I was told that if I ordered before 830pm that Saturday it would be there Tuesday bc of the holiday. It actually didn't even ship and get to us until late Wednesday.

Experience was great. It was done over the phone. The agent was polite and clear about the procedure and what could be done. Once claim was accepted, the phone arrived quickly. The old phone was returned and was processed in a timely manner.

Everything was handled perfectly in regards to time and understanding of my situation. Thank you For getting my phone to me within 4 days. It was the holiday weekend and I wasn’t expecting to get my phone until Thursday, but it arrived promptly on that Tuesday.

It was really great to work with this company for my replacement phone. The one thing that was stressful, was that they shipped my phone next day delivery on a Saturday, but FedEx did NOT deliver it until the following Tuesday so I was very stressed about it being returned in time.

I have no idea what the subject # is if there is one. My cell front screen broke. I called Assurant. I got the new one the next day, less than 24 hours. No complaints here! The representative was very helpful and very pleasant. 5 stars all the way. Thank you.

My mother asked me if I could check her mobile device. It wasn't powering up. We tried different energy outlets but no luck. So I decided I needed to call the Metro PCS insurance company to get a phone replacement. I drove to one of authorized private metro pcs dealers and ask what is the name of the current mobile insurance number that Metro PCS is working with. The first answer I got was, "don't you know that?", followed by, "why don't you just google it." I was surprised because of the way the gentlemen had just rudely said this to me. Him and his co-worker both sort of laughed at me and realized that because a while ago when I purchased my current cell phone at their location, after purchasing it, I noticed that there was an error in the copy of the receipt.

Very pleased and solved problem. Got a new phone next day. Glad I got the insurance. Very knowledgeable. The process was pretty easy. The mailing process was a breeze. Quick and easy. Would recommend this. Highly to anyone.

I received a letter stating they did not receive my returned phone. I called them and they stated the package was received but it was still being "processed" hence the letter. Supposedly they received an empty envelope, but I was not contacted again by them. Instead I got a $500 bill from T Mobile 2 months later saying the device was never returned. Now tmobile and Assurant keep transferring me to the other company so they can deal with and fix it. They told me to file a claim with the shipping carrier, except those have to be filed within 60 days of delivery and it's been past that.

Extremely like with your support specially the customer service representative, fast and accurate attention. Your personnel fulfill all my needs regarding how to replace and return my old damage phone and get the new one. A little late due Covid 19 problem but is ok. I return my old phone, I hope you can inform me you receive it in good frame time, thanks.

Replacement Samsung Galaxy Note 8. My original phone had moisture inside and would not charge. Claim was filed online and was approved. My new phone arrived a few days later. Everything was done online and I was very satisfied.

The process took me two days to get in a claim. I had to have my phone carrier on the line with the insurance customer service person to get it taken care of. Then it took me filling out the form three different ways for get it submitted and approved. I was told it would be overnighted and it took eight days for me to get the phone which is how I do my business so apparently my money is not the same as your money. Horrible service. Very unsatisfied.

Dissatisfied with replacement device. Phone arrived without charger and completely dead battery. Had to wait to buy charger to set up device. Also glass in front of camera lense is busted and did not notice for a couple days.

Had an issue with my device. Called Assurant and my issue was taken care in a timely and professional way. Representatives were friendly and helpful throughout the whole process. Great service. Definitely positive experience.

I have been paying for this insurance on 4 phones for years & the one time I file a claim for my son’s iPhone 8 Plus that was stolen @ school I have such a bad experience. I was shocked when I received the package & it was refurbished. I called customer service & they told me they have no control as to what goes out of their warehouse as to whether it is a new phone or a refurbished phone. All they told me was to call my provider. If I would have known I would receive a refurbished phone after paying all that money monthly & having to pay a $249 deductible I would have just bought a new phone. I am very disappointed with the way they handled my claim & will discontinue their service immediately.

Got fast and courteous help. Broken phone replaced in just a few days. VERY pleased. I’m glad I purchased insurance. I wasn’t expecting such fast results. Will definitely stay with T Mobile. Thanks.

There was no hang ups or hassles. Received replacement fast, in a few days. I feel assured when dealing Assurant in getting my issue resolved. Phone screen cracked and receive a replacement after paying deductible.

Took weeks to get my payment to go through. System kept kicking me back to person, person back to system. Was told to pay at store & after getting ride couldn't pay there. Now I've been charged twice & waiting on refund for over a week.

Even though I was sent directions with a replaced phone (very small print) I still had to visit a TMobile office where they gave me a large instruction leaflet. Nice if they helped seniors over 70 yrs.

It took almost 2 hrs on the phone to get my complaint process. I was told that I would have a replacement in 24 hrs and it took 5 days before I received my replacement. The only silver lining is that my replacement is working so far. Only time will tell if it is satisfactorily.

My 15 year old had issues with her phone. I fixed it then a month later she dropped it. Cracked the screen. Called the claims department and they were able to get one out so she could resume with her homework. She was definitely happy.

I received a devices to replace my phone in a timely manner. The issue I have is the phone I received has issues of its own. The charging port is loose and there is a pixel in the screen that is discolored. The agents I spoke with during the process were very helpful except one who made it seem like I was a bother to him.

My experience at the T-mobile store was excellent. I was disappointed with the 4 day wait for the replacement phone. The delay, especially being a retired, disabled Doctor is really inexcusable. I explained this point to the person in your employ. You are in the service industry. Serve.

The entire experience was horrible, I filed my claim 8 days before it could be processed! I pay for two Note 9 devices and I have filed two claims for the main device on my account, as soon as I placed an order for my second account I had to send over documents for a service that I have been paying for almost 2 years, also had a hard time with that as well. When I finally got the claim processed then it took another 4 days to actually get my device. My fiance is the manager of Verizon and as soon as these devices are paid off we are switching.

While I did order a replacement phone under the insurance I pay monthly for on Friday at 11am, the phone was not set to ship until Saturday afternoon when headquarters was closed. When you opened Monday FedEx and UPS was shut down for the holiday, but it could have been express shipped via USPS who was open. It then did not enter FedEx tracking system until Wednesday, reporting that it would be here Thursday, then Friday, now Monday. When I ordered the phone I was told this was an overnight service by my provider, which is what I view now a snail mail service.

First of all, yes I am so pissed off! Second, I'm not just going to lie so this can be ''helpful'' to customers. Yesterday, May 30, 2020 my phone was stolen from my purse at the store while I was in line waiting to pay my groceries. Purse was on my shoulder and had it taken out and almost shoved to the ground by this inconsiderate person. I filed a claim to this insurance company hoping they would be helpful to replace my iPhone.

Assurant invest in your people. Customer service is and should be #1 always. No matter what. They treated me like I was asking for a favor. I spoke to 9 representatives until I got a solution. Terrible. If there was a no star that be my rating. Retrain I suggest.

Made a claim to replace my husband's phone that fell out of his pocket and cracked from front to back. His phone was still charging at lightning speed. However, this replacement phone that was sent out does not charge and if so it will only charge 15% or a little more and that's all. Every night we will put it on the charger at maybe 15%, wake the next morning it will be 55 or 69% only. And this is from 10pm-5am. And it's also hard to hear on, when using headset.

Initially tried to use the online form, but struggled with it. It was confusing as to whose information was was needed -- my information as account holder, or the information from the actual user of the broken phone. Finally spoke with Leslie, who was very helpful. Replacement phone arrived the following afternoon.

Samsung Note 10 Plus 256GB Black. Thanks for the wonderful services. It was was very convenient to claim, without any hurdles. The person handling the claim was very professional and actually she explained everything. Good customer service. Keep it up!

First, customer service was great. Shipping was right on point. Received my order the very next morning even with all that is going on. So it was 5 stars, until I tried using my new defective phone. It has caused a great inconvenience with my job, and my businesses. And I have no choice, but to wait until my phone company sends me a phone in a couple of days.

Two stars is for the Fedex driver who got the phone to me fast. And the person who put it in a box quick. No stars for the process since I submitted my application and it's confusing to figure out the status and kept going and looking and wasn't clear what to do and called in and transferred my call to T-Mobile and transferred to Apple Care then back to Assurant who said to me again it's T-Mobile's problem, they should've contacted me instead of me finding out after calling in that my application is accepted but not going anywhere from there instead of letting me wait there. Very confusing unclear process. Sorry bullshit overall process.

I received phone in timely manner 2 days but it wasn't the same phone. I really liked my phone and the sturdiness of it. This phone is thin but I was told by tech folk it has just about same features.. I'm about to send old phone back, had problems transferring stuff.

It took far too long, customer service gave me false information multiple times, it was just a really poor experience. You need to do a better job at being a more reliable service to your clients customers.

It was fast and easy. The replacement came in perfect condition and the service was really easy to do. I will recommended to my friends for sure. Thanks very much for the help. The app it's very good as well.

My phone was broken and I reported it and I was told I had to return my phone and pay the deductible before they would send me another one. I spoke with a supervisor and they would not bend. I told him I am 84 and did not feel comfortable not having a phone. He did not bend. I went to T-Mobile and he called about 5 people before he got someone that would send me a phone. I held on the phone for more than an hour before we got that settled. T-Mobile has great customer service, however Assurant does not.

While the actual claim submission process was simple and easy, and my replacement arrived swiftly, the phone I received randomly stopped working after one week. I'm just now getting around to complaining about this. I will be filing a formal request for a replacement device that actually functions.

I had the worst experience of my life dealing with your company. I would give this survey negative ratings if I could. The information you had about my account was inaccurate and it caused so much problems, including preventing the processing of my claim. I called 4 times to explain and even included T-Mobile on the last call to help clear the inaccurate information. A total of almost 6hrs. But your reps were not helpful. This process caused me a lot of distress and I deserve compensation for it. Tmobile had to escalate the issue and fix it. I will never deal with you Assurant again.

I bought my daughter and I new phones on 5/18/20. On 5/20 less than 48 hours later my daughter's phone screen broke for no apparent reason. Lines were running all over the screen and you couldn't shut the phone off or do anything with it. I think it's completely ridiculous that I even had to pay a deductible for a new phone after TWO DAYS! That's crazy! Also I had to pay full price for my phone. I guess you're never eligible for an upgrade through Metro. You just always have to pay full price. I spent $450 total for two crappy phones. Mine is already almost out of storage space! Hasn't even been two weeks!!

Fast delivery and no issues with returning device and using new one. 10/10 would recommend to my friends and family and the friends of those friends. They have no idea what good insurance is until they use you guys.

My phone had water damage, it took Assurant an entire week to process my claim and they charged me the deductible and the phone that I received malfunctions and I have to go through T-Mobile to get another one!!

Cell phone replaced. My daughter has hearing problems in her cell phone. Speaker went out. She has been dealing with this phone that she can’t communicate on for a long time and it was replaced with no problem. I really appreciate very fast Work by Assurant to get in her back her phone. A good phone help with her homework also.

Friendly fast service!!!! So pleased I bought insurance kids break phones a lot. Fact delivery and customer service off the hook! Super happy!!! Awesome phone and service. Thank you for making this easy experience!!!

Great response time, shipping and service from when I filed my claim up until I received my replacement device! I would definitely recommend this to family and friends. So glad T Mobile partners with them.

The process was completely good. The representative I spoke with was professional. The only concern I had was the next day delivery. The replacement phone arrived 4 days later. This was fine still. Thank you.

They were very curious. I thought it was taking too long. So called back, I hadn't done my part, I hadn't fill out my online claim, my fault. As soon as I called and filled out my online paper work. One hour it was approved. The very next day the phone was here.

Assurant staff was very professional and helpful placing my claim, my replacement phone was in the very next morning! Only complaint I have is the phone is received is having mechanical problems and am having trouble getting it replaced with the Apple warranty.

Unable to get a good connection regardless of what chargers were used. Thanks for the quick replacement. Service was great. Representative did a excellent job resolving the issue. So happy all my devices are insured.

My phone was physically damaged when it dropped out of my pocket while driving and fell on the street. After looking for my phone I found it on the street in pieces. A garbage truck, and cars ran over it. All pieces were gone except the silver paper and the protective case. I could not believe the case did not crack! My mother handled the claim as I had a health issue and was hospitalized and could not file a claim myself. Everyone at Assurant went out of their way to help her in my behalf.

This company was absolutely horrible to deal with. Your process needs to be rethought. You need to connect people to certain departments so claims can be validated faster. Customers service was piss poor. If I could ask for my money back with the experience I had I definitely would.

Was helped by a new agent and nothing was done correctly. Not the agent's fault I understand but lead to much confusion and many issues. The replacement device I received was faulty on top of everything.. Frustrating experience.

Service was fast and easy. Although my claim took a little longer because it had to be reviewed. Overall it was seamless and customer service was on point. I called in and did it by web. I would recommend this to anybody that gets a phone.

The first time I dealt with Assurant it was a horrible experience. So, this time I was dreading it, but i was pleasantly surprised. The service was good and the time it took to get replacement was excellent. Overall not a bad experience.

I filed a claim on my phone over a week ago expecting a quick replacement since the shipping is Next Day Air. As of today I still don't have a replacement phone. I've been without my phone the entire time. All Customer Service keeps telling me is that the phone is on back order and they have no idea when they will get more in stock. I'm now paying a phone bill on a phone that I can't use and for insurance that apparently doesn't work. I have the Samsung Galaxy Note 10 Plus. I use my cell phone to work from home during this COVID-19 situation and this has been a horrible experience.

The representative was kind and knew what he was doing. He understood my needs. He made it easy to get a new replacement. He also explained how long it would take and also explained that I needed to return the phone to avoid any charges.

My order was processed and they were able to get my new phone out for delivery the next day. Because of this my phone was in my mailbox two days later, I called T-Mobile to have my phone activated. They said everything was working fine. I could make calls!!!

No visible crack on my screen, go to store to pick up replacement - No, if you look along the side the line is not straight - it is damaged RUDE associate. Had to call and file again, went to pick up, no you need to have one mailed to you. After filing claim on Sunday, 5/17/20, I finally received a device after I drove 3 times to store, it was mailed to my home on May 22nd. T-Mobile associates seem to not care for Assurant customers, and do not make priority or treat with respect.

You all sent me my replacement Note 8 phone with no charger. I lost my charger along with my phone. I had to go and purchase a new charger. I reported my stylus missing from my Note 9 and you all did not replace it. I am very disappointed with your service.

I submitted my claim and within two days I had my replacement phone shipped to my home. I was able to buy an protective covering to prevent any damage to my new phone and also I now have a super protective case to keep my phone safe as well. I highly recommend this service to my friends and family. Thank you team.

Assurant is a great company, they make the process easy, fast and most importantly they have great customer service! It is really important now more than ever to have a phone. I need to be able to communicate with family, but also be able to work from home. I received my replacement phone in less than 24 hours after submitting my claim! Thank you!

Everything went smoothly when getting a replacement phone. The customer service was great as well and straightforward. Not sure of my order number though. Still though the phone came in two days which was great since the top right of my screen didn't work half the time after it broke.

I tried to call in my claim but due to Covid-19 the machine said it might be faster to use the website. I then logged in to the website & was very quickly taken step by step thru the claim process. I answered the questions, paid the amt due & recieved the replacement phone in less than 24hrs. I was so happy!!!

Sent me a broken or defective phone that was supposed to be new or in like new condition. When I called to inquire about a solution I was transferred to Apple Care and hung up on by the Assurant rep. When I called AGAIN to see if a solution could be offered I was told the only option is to send back both defective phones and wait for them to send me yet another phone in the mail to replace the defective one I received, leaving me with no phone to use for work or social purposes. Not very professional and sorry to say after many years of being a customer I’ll be canceling my policy and filing a formal complaint to the Better Business Bureau.

I did claim online for a smooth and easy transaction however claim did not go thru due to a system error. I called on sat a rep assured me claim will finally go thru and I will get replacement by Tuesday. Nothing came in the mail and on wed I called I finally received the phone until Thursday. One week after I submitted claim. Phone came in not working and I had to send back replacement first in order to get a warranty exchange. Now it’s 2 weeks and still I do not have a working phone.

Very bad experience. I received the phone. Put in a Sim card. Couldn’t be activated. Took it to a MetroPCS store. Couldn’t get it activated. Had to go through customer service through me metro and then I had to call insurance and find out that the phone had not been updated status so I had to send it back and I’m still waiting on another phone. Very bad.

My new phone came the next day. Very pleased but I think it was used. There were no scratches. Overall I'm very satisfied with my experience with Assurant insurance company. I would like to thank everyone that had a part in the process.

9 Days With NO PHONE! When you promise overnight replacement, how can it possibly have taken 9 days to get a new phone? And especially after 1 called 5 times to ask if you needed any additional info. Bad, bad, bad!

Customer service was helpful and timely. The whole experience was perfect. I received my phone in 24 hours as promised and I have total confidence in Assurant's policies. The phone however, still drops calls, so I will gauge to see how long this lasts. Thank you.

A few years ago when my phone got stolen a week after I bought it, I tried to file a claim but the interface on the site was so confusing that I gave up. This time, I was relieved to find that the interface was totally different and very easy to understand. The form only took a few minutes, approval was quick and I received my new device within 2 business days. Remarkable.

Received phone good. Everything else **. If you're going to be associated with a another business you need better input into that business. You may have sent out the equipment ok but the rest of the customer experience is **.

The process took over a week because the 3rd party company is back dealing the phone. I could not get a replacement phone until I filled out a lost/loss of property. (Which my phone was not list) knowing kinda (what happens to the broken phone). I can see that little piece of paper coming in really handy when taxes roll around at the end of the year. Piss poor choice T-Mobile. Find someone with class.

The service of getting a new phone and clear return instructions were efficient. The problem was my replacement phone came with a defective s pen. The click mechanism on the end fails often and gets stuck inside my phone. I never had that issue with my previous phone.

It would be better for me to save my $249 plus those 5 years @ $15 and $18 which would give me a total of $1167 and buy a brand new Samsung Galaxy Note 10 rather than to give that money for a third hand phone. This is the very last hard earning money any company like is going to rob from me.

Was told if I did my claim thru Apple Care it would be cheaper and instead it was the same amount but they would be doing a $600 dollar hold on my account during a pandemic which was something I couldn’t afford and I ended up being on the phone for more than over an hour when it wasn’t necessary if I would of been helped properly by a well informed CSR.

Phone doesn't work & required troubleshooting. Replacement phone had the same issues of the previous phone. I spent 2 hours on the phone troubleshooting issues. Took 4 hours to upload files. In addition, the GPS does not work.

We received the phone overnight but the phone we received doesn’t work like it should. It drops calls, the ear piece speaker isn't loud at all and the phone itself isn’t loud. After paying almost $200 we got a phone that isn’t worth half that.

Got refurbished phone. All went well with transferring data and old phone. Now after 3 days charge on phone not keeping. My new s9 that I sent to Assurant did not have any problems. This phone is a piece of **. Why am I paying you guys to do this to me. What is your problem taking people money in times like this? I'm pissed. The attorney general might be hearing from me about this. What can you do to fix this? Help or not? I'm out a 100 dollars and my better quality phone. This is a scam. I only had broke a little glass and that's it. My phone that I sent you was working properly. You sent a piece of junk to me. I paid for an galaxy s8 because of charging port. It's not consumer. It's faulty and cheaply built. I didn't do anything wrong when I plugged it in first and it's not holding a charge. Why?

Spent $100 getting a new phone (Galaxy S7) after the screen cracked on the previous one, and this one has noticeable lag issues, and noticeable issues with battery life. I genuinely can't believe that after paying my premiums each month and still spending a hundred goddamn dollars that the replacement I was sent was so much noticeably worse. I absolutely ** hate Assurant, I've never had a good experience with them in the years that they've been insuring my phones. T-mobile should stop using assurant as their carrier, I don't think I even know of anyone who's ever had a good experience with assurant. My only solace in life now that COVID is going on is that hopefully assurant will just become insolvent and fail.

Phone came in adequate time. Just as I had expected without any issues. New phone was as expected. Volume was at proper level to hear. Returned the defective phone the next day in the designated packaging.

Damaged phone. The person I worked with was nice and helpful. They were very knowable. The problem was resolved and the phone arrived in just a couple of days. I have nothing more to say. Have a nice day and wear a mask.

I was very grateful for the prompt replacement of my phone. Especially since it had only been a month since I had lost a previous phone and then had my replacement stolen. It was very trying and I was concerned if I could get my phone replaced so soon after I had gotten one, but prayerfully and Thankfully, I paid the price requested and my phone was sent promptly. Just sorry I lost pictures and memories again. Thank you for providing quality services due this COVID-19 pandemic. Be Safe, Be Well and Be at Peace.

Cellular Device Replacement. My daughter is a Type 1 Diabetic. Her iPhone is more than a cell phone - it's a critical element in the display of her blood glucose levels via the Dexcom app. I say this to stress the importance of having it. When we filed the claim I figured we would wait 4-6 weeks at minimum. We received a new phone within a week of filing. The filing process was super-easy as well. Thank you.

Easy website to navigate. Thank you for the easy replacement, came earlier than the promised 48 hours, shipment was easy to track, my only complaint is that the phone had to be updated for a couple of hours but minor inconvenience, no problem otherwise.

It was quick and here in no time at all and very easy to return. And doing all of it online was very easy to do. I will be doing this again when I have another phone break but not anytime soon. I hope to make these phones last.

My experience was very quick, professional, all my concerns and or questions were answered in a very professional manner. As all my questions were answered the real time service was just as quick and I could not have been any happier with the end result!

Claim was made on 5/19/2020, on 5/20/2020 I received a tracking notice that it was being returned to sender. I submitted an email that day asking why and for help. I heard nothing back. I was going to call on 5/21/2020 however the tracker for UPS should out for delivery. That evening when the phone was not delivered I looked at tracker again and it was delivered back to Assurant. I called Friday 5/22/2020 at 7:30 AM CST and asked why this had happened and was told that apparently my unit # dropped off and was not put on the shipping label so the package was undeliverable and sent back.

iPhone replacement. The replacement went smoothly and the representative was pleasant and helpful. To our surprise the new phone showed up the next day! However, the instructions for operationalizing the phone were frustrating and useless. In order to make it work properly, we had to go the the T-Mobile store and spend an hour while it was set up. In our case, being in a high-vulnerability group for the Coronavirus, we had been largely self-isolating and were not happy to have to spend that much time at the store.

My phone was stolen and my device was replaced in no time. The customer service went above and beyond to make sure that I was very satisfied with the assistance that was given to me over the phone. Thank you so much!

I was satisfied with customer service. The young lady handled my case immediately. She did a great job. She was on top of getting all my information she needed. I happy and satisfied to get through it.

My experience with Assurant was bitter sweet!!, I called several times, first dealing with their A.I. receptionist who was difficult to understand, and entered incorrect data on my claim!, then in the process of trying to switch me over to a Live Representative, the call kept dropping!!!, and as I reached a Live Representative the call dropped with her also!!, I Reached out to T-mobile and had one of their Representative stay on the line with me, and eventually we got my issue resolved!, Once the matter was Corrected it was a very simple process to apply for and receive a New Phone for my Broken one!!, One of the best thing hat I have ever done was to get Insurance Coverage on my Cellphone, I would highly Recommend Assurant service to anyone who need Insurance on their Cellphones, and Devices.

Sent me a phone from another provider. It was locked. Been waiting over a week for a new phone. Horrible service. Horrible service with T-Mobile. I give them less than a 0. I've called them almost every day to see if there's something that they can do and they can't do anything except keep making a mistake on my account.

I lost my phone in the river 5/16 and made a claim 5/18. I just got my replacement phone on 5/26 after lots of emails and waiting just to find out the refurbished phone they sent me has a busted speaker. People can barely hear me when I am making or answering calls. So much so when I called T-Mobile to talk about the issue they hung up on me 'cause no one could hear me. When you record a video the sound is awful, you sound so far away and muffled even if you're right up on the phone. I can have the volume all the way up and it sounds like it is on the lowest setting. I paid $250 for my deductible and they sent me a broken phone. I would never recommend this company. I really would like to which phone and insurance companies altogether because of this.

Needed phone for business purposes 5 days after reported loss. They took 4 days to decide whether they were going to replace even though I've been paying for the insurance the entire time. Had to leave town on business without all the important info I needed and using a backup crap phone. All representatives very unhelpful and truly seemed uncaring.

The claim process was quick and easy. I was able to get updates during the process by email. The phone arrived earlier than expected. I am very satisfied with the replacement phone and how quickly it was received.

Took 9 days to process claim, once I finally got someone who cared was able to get claim processed. Had to call in 7 times, before that happened. Was extremely difficult to get them to be able answer questions. The response I kept getting was that I needed to wait 72 hours for everything to process.

Samsung Note 8. I was told 1 day shipping if I paid that Tuesday. Arrival day was supposed to be (Thursday Friday the latest). I got it a week later with no charger. I was lied to so that they could collect payment.

I experience was great. Phone came in a timely manner. Agent was every kind and attentive to my needs. Thanks so much... I will recommend using the service to the service to my family members and friends..

Replacement phone was never delivered. I called Assurant to ask why and was told delivery person decided I did not live at my address. I left a message with Assurant agent who promised to relay the message to leave the phone in the metal box on the front steps where my mail is delivered. That was over a week ago. Still no phone. I do not plan to use your phone insurance again. I would like my $49 back in addition to all the money I paid in insurance.

Replacement for cracked mobile phone. The mobile phone with number ** fell from my shirt pocket onto a concrete floor. Received the package last weekend. After transferring the data from the old onto the new, then calling for activation went straight to Verizon.

I asked for the same phone I purchased and received the same phone but a different color. The lilac phone that was sent is not what I have. I have a black phone and this is a phone I carry with me for my business. Having a pink looking colored phone is not how I want to be represented. Thanks but no thanks. Never again. Worst experience I've ever had with a company. In the year 2020 your rep tells me she has no way of checking inventory for a BLACK phone. Didn't even offer to try and resolve my issue. Could have offered a different phone.

Glass on camera cracked; phone takes blurry pictures. Needed to have phone replaced. Assurant was very helpful in that filing for the warranty was very easy. Received replacement phone very fast. Price was a little high $99 for a Note 8 replacement, however, I am satisfied with my new old phone!

Phone was delivered as promised but battery life is poor most days and sometimes screen sensitivity does not exist, it's like the phone is frozen. That's not right for A Note 10 on wifi! I expected better and am not happy!

I bought a $1200 phone, it had battery problems. I filed a claim and received a BYOD which did not accept my insurance. I had to send the device back and now I'm WITHOUT a phone and have spent $1400!!! This is a terrible inconvenience and I have lost data that I have collected in the past year. I am very unhappy with the services provided by Assurant. My phone number is **.

Replacement iPhone. My better half broke his phone and we needed a replacement, I started the claim online and finished over the phone because I forgot the pass code. All was handled professionally and quickly.

The phone representative helped me to find my insurance claim number. I was sent a text message when the damaged cell phone was received. It was quick and painless and I thank you for expediting the new cell phone to me as quickly as you did. I have no complaints. I am happy with the results. Thank you.

They were very timely! Filling the claim was straightforward. The phone came within 48 hours. The packaging was nice and contained the necessary equipment. The instructions on how to transfer from one phone to the could have been clearer. They send you a sim card with the new phone. If you don't need it, use your old one. As for transferring my data, I have a OnePlus so I used a the OnePlus switch app to transfer the data. If you still need help after the that, take it to a store and for directions on how to set it up.

Made two separate claims and they informed me it would be ship out that day if the claim is made before a certain time. Then I get an email requesting copy of my ID. After that I get another email stating they could not verify my ID and it may take up to 5 days to receive my device.

My phone was like, FROZEN. I could not get it to scroll, could not sign. I could, If I took several minutes, manage to make a phone call but calls were getting dropped. I made a call to the Samsung number and was transferred no less than 5 times, winding up at the "Warranty Dept" where I was asked for my CC # and if not that, then my SSN. NO WAY was I giving that out so I hung up. Was also told that the $14-15 that I was paying each month was for TECH Support only. I pulled my acct and found another phone # and I called it. They were indeed the most pleasant and accommodating reps and was told I had another month on my warranty and would send me out a replacement phone ASAP, which they did. I was up and running within 72 hrs. Kudos to this dept but not so with the other. Thank you and thank you again.

I have not received my phone and it has over a week since orders. I can not use my broken phone and item says it is arriving today for the last 4 days and have not received anything in the mail. Please contact UPS or see where my package is at because I am waiting.

After an unfortunate accident with my flailing puppy knocking down my phone I got online and filing a claim was very straightforward and easy, they approved my claim and shipped right away. Clear instructions for new phone setup and shipping back damaged phone. It was a very smooth experience.

Very quick and prompt response received. I really appreciate their dedication towards customers issue and well taken care about the issue and resolved immediately. I am happy that I am being with Assurant from last two years.

I was speaking with a rep who basically told me it was nothing he could do about the long processing time on a business account and phone. (Told me 3-5 business days). When I said, "Ok, may I speak with a supervisor" (in a very nice way), he put me on hold for 2 minutes and then disconnected the line. About 2 hours later, I see the money come out of my account for the phone and I receive this survey the next morning, leading me to believe that someone dropped the ball and instead of apologizing and letting me know things would be handled, they ran from me and left me wondering. I really hope the quality assurance team gets this message and finds better ways of dealing with business accounts. We should be marked we pay a lot of insurance on multiple phones and there needs to be something in place.

I filed a claim on 5/11/2020 and was told I would have information on a replacement device in 24 hours. Called a week later and had to redo the claim. Now 5/27/2020, I still don't have a phone replacement but they took the deductible no problem. The tracking number for the replacement phone says in transit. But it has said that for 3 days so I'm hoping it shows up soon.

To be honest I don't even know if this explanation of how terrible my experience was is even worth writing about. NOTHING got done the first 3 times I expressed my disgust, why would it now? But here it goes anyways. I was "accidentally " charged twice for my 100$ deductible when I did my claim on Saturday May 16th. Unfortunately I live paycheck to paycheck. When I went to the grocery store the following day (Sunday May 17th) after my claim, my debit card was denied because of insufficient funds. Funds that Assurant illegally took from my bank account. I was charged twice. So there I sit, embarrassed and upset at the grocery store with no groceries for My daughter and I for the week because my money was stolen from me.

I reported my son's lost phone. It was locked and a replacement was sent that does not work. My son found his phone in his girlfriend's car. He wants his original phone unlocked and to send the replacement phone back. I was told that Assurant cant unlock my son's phone. I am a Radiologist working extra hours in this pandemic. My son is volunteering at a hospital. We are very busy. Why can't we have his phone unblocked.?

iPHONE replacement. This was my 4th time in about 8 years that I had to file a claim. Assurant continues to provide fast, courteous and professional service at reasonable prices. It’s easy to contact them and be directed to the proper department. I had the exact opposite experience with Apple Care. I would never recommend Apple Care. That looks you Assurant.

Return of my daughters iPhone was a little intense but for the most part, during this epidemic, they all able to assist me and I got her phone and mailed it back to manufacturer. Thank you for your service during this crazy time.

Received wrong replacement phone. Had to wait 48 hours for return shipping label. Wait another 3 days for FedEx to ship due to weekend. Had to call every 3 days to check confirmation of returned phone. 5 minutes wait each time for stupid computer answering to reach a human. Had to fill them in each time on situation rather than them looking in notes. Computer glitch on your system won't allow to send a replacement, sorry but wait 3 days for IT to fix.

You guys were amazing and very helpful. Thank you so so much, your excellent customer service made it easier for me during my unforeseen incident. I lost a lot of data but but I thank you for getting my new phone to me when promised.

I'm annoying. The help and claim service by telephone is impersonal, unprofessional and aggressive. No kind answers, they are curt and cold. I sent several emails with the requested information and the last shipment I had to highlight all the required data, because they supposedly did not have them.

Customer service was helpful and walked me through all options to ensure that all my questions were answered and needs met. Return instructions were very clear, and even the return box was provided. The whole process was hassle free.

They were great explaining the policy and how to shut down his phone and mailing it back. They walked us through the whole process. We had the new phone in just a few days. Glad we had the insurance because phones are expensive.

Incredibly fast and courteous service! Took care of the problem in a matter of minutes and I received the replacement, despite Corona, within 4 days and the return was a pice of cake! Many thanks again!

I have replaced my phone twice and this being the second time, I was not able to submit the request through the website. I had to call but the process was easy just like the other time. The phone replacement request was submitted on a Saturday and the phone arrived on a Tuesday. Shipping was fast and easy, fortunately only the screen cracked on my phone and was still able to utilize it until the new one arrived.

Still do not have device useable. Phone you sent will not charge, even after getting new cord. Would really money back so we can go to different provider! Tried calling you, talked to us cell.... On own they say... Big mistake on my end!! Will have a device that works on Friday, and you will have call from channel 2 KJRH, here in Tulsa!

Great professional, polite, top quality service. Representative was very courteous and willing to go the extra mile to satisfy me, the customer. The supervisor also jumped in to assist me with my situation. All went very smooth and issue was resolved.

The claim process was very easy and we received the phone faster than expected. The phone was in perfect condition with new headphones and power cords. We only expected to receive the handset. Was great to get everything.

The whole experience of filing the claim for my damaged phone was very simple and fast! I filed it online and it was incredibly slick! I'm very happy with the service! Will continue to use the service through T-Mobile.

The hardest part was trying website which wouldn't work. Finally got through on phone to talk, and went smooth. Speedy delivery which was appreciated. The spokesperson was very informative and helpful.

I truly appreciate how quickly the replacement phone arrived... 2 thumbs up! Thank you for your prompt attention to my claim, and the rapid resolution you provided. Completely satisfied with your work.

Everyone I talked to except for the last person (when UPS delivered the phone to someone else) was great. I am sorry to waste her time. I still can not find a way to do anything on the site that was given. I tried to call today to see why I got a letter saying the broken device has not been returned when tracking said it had been returned 4 days before the letter was dated. Mytmoclaim.com is not a great site.

My experience was great. My issue is the fact that I pay a monthly fee to Tmobile to insurance, which happens once in a blue moon, to still pay a fee to you to use your service. Why am I paying for service twice?

Unfortunate to have shattered my cell phone. I immediately contacted Assurant for help only to receive the Phenomenal customer support and super fast replacement phone received. I highly recommend this insurance company. Thank you!

Very nice and helpful people BUT, insurance is primarily for accidents. I dropped my phone and then was told there was a $99 deductible?! I pay a monthly fee for insurance so when there is a rare accident, I expect it to be 100% covered. THEN they sent me a different model phone which required me to buy a new case.

I cracked the screen of my Samsung Note 10 plus and was able to submit my claim online right away. They were very quick and I had a brand new phone in a couple of days with a prepaid envelope to send the old phone back. The process was easy and saved me a fortune as the cost of my phone was $1300.

Very helpful and didn't make feel "so dumb" for losing the phone... they answered all my questions and sent a replacement phone very quickly... I'm so glad that I have insurance and all our family phones... Tmobile is also very helpful.

I paid good money for my replacement Samsung S9 Note and you weren't proactive in communicating to me that you were experiencing delays in your supply chain, thereby me not receiving a device in a timely manner. After a week, I had to call in and find out what was going on. You are a big company that people pay good money to and your ability to communicate to us issues that might arise should be paramount. The agents I worked with were excellent and provided excellent service. As a company, please do better.

I had to fill out a claim for a replacement phone due to losing mine. The process was fast and easy. I paid the deductible and my new phone came within 24 hours. I am more than happy with the service I received from Assurant.

I returned the damaged phone in the envelope provided by Assurant as instructed, and I monitored the tracking information on the US Postal Service website. The damaged phone was delivered well within the time frame that Assurant required, and tracking data confirmed the exact date, time and location that the phone was delivered. Assurant sent threatening emails a week after the phone was delivered to them, telling me that I would owe them $2000.00 for not returning the phone. I would not recommend using Assurant for device protection. I also has Assurant renters insurance which I have now canceled as well. Assurant's questionable business practices has cost them a customer.

Customer service was very helpful. I received my replacement phone when the rep said I would. It was intact and not damaged. I took the replacement to a T-Mobile store where the sales person helped me set it up and I was back up and running in no time.

I was amazed at how quickly the replacement arrived!! With my best interest at hand, I am very pleased with your service!!! Very few questions were asked about the damaged phone, other than the basic info., and a new phone came overnight!! Wow! That's great service! However, my daughter surprised me with an iPhone that came 2 days later. I'm not sure about your service for this iPhone. It's an Apple 7 Plus! I'll look into coverage, or you can let me know. Thank You!! Deb ** lol

The insurance company was very helpful and very prompt in replacing my damaged phone for a new one. The insurance employees were very courteous and very professional. This insurance is worth the purchase.

Not as described, she sight said nothing about me having to return my damaged phone then when I did pay for the replacement Phone instead of 2-3 days it took a whole month with me calling to ask what was going on at least 3-4 times. Until finally someone who had the brain helped out and processed my case asap.

I called after getting the number from T-Mobile. They asked a couple questions. They were understanding and knowledgeable. I got my new phone quickly. I'm getting ready to send back the broken one tomorrow. Very smooth transaction. Thank you.