Assurant Phone Insurance Reviews

Worst service ever. Cost me $50 for the deductible and then they sent a stolen phone to me and still have not received a replacement even from that. This company will send you stolen merchandise without even checking their own equipment. Equipment is supposed to be new however obviously a lot of it is refurbished without it being disclosed and a lot of merchandise even stolen and sent to the customer with their labeling on it.

Got what I needed done with no issues. Both agents were very nice and also understanding. Once I got connected to an agent my problem was resolved quickly and I really appreciate that. They wasn’t frustrated and had a great attitude. Thank you!

Very fast service, no hassle and online system was straightforward. However I have noticed a slight lag in the phones processing. It seems a bit slower than it should. Not can it handle many open apps at once. No other issues to report.

My replacement phone is great. Holds the battery charge, doesn't ring for no reason and works fine with my hearing aids. Phone associate was very helpful and my phone came very quickly.

I received the wrong phone and wrong memory storage. The memory is a lot less than my original phone. I pay money into to insurance in case something happens to my phone it will be replaced with the same phone, not a downgrade.

Almost 40 days to get my replacement. Very rude people, bad bad bad, service. Never again. I will get insurance with this company. They don't care about the time because I was needed to make through email/online and make -6-9 calls, and ask for supervisor to make sure that replacement has filled.

Before I could order a replacement watch I went through four different phone calls in which two times they transferred me back to T-Mobile and once they hung up on me. The fourth call I had made I had a T-mobile expert on the phone. To make sure I could get my order processed. Once the order was processed they shipped my replacement watch. After receiving what I thought was my happen to be the wrong watch. So I processed to call to get the correct watch. I had to hear that they could not ship the correct watch until I sent the wrong one back but I had to wait for them to email me a shipping label. According to their policy. That's when I spoke to one rep one supervisor and a floor manager to get this situation expedited.

Got my replacement quickly sent in broken phone however never received confirmation of them receiving it. Due to the fact that I would have to pay for the unreturned item it would have been correct for them to send me confirmation.

The Replacement Phone I received on 11/17/2020 Isn't working properly at All. Sometimes it answers and I can't hear a thing, like the one that was sent back. Don't know what's the problem, but I waited 8 days for this replacement with No other phone. Only to have it do the exact thing as the other. I need a phone that works.

First. The rep totally disregarded my question and was very rude. Then I got a refurbished phone that overheats within an hour of me using it. As a paying business customer I was not pleased. I hope to see better service should I need the service again.

11/3/2020, issues with my iPhone 8, VPN comes on automatically while driving or at home. Upon flipping back off, comes on again. Phone not holding charging, phones takes too long to connecting to another party. Told me damaged phone will place order for exchange on recorded line. Voided my contract. Sent Old Defective phone.

I had to go into the store in order to complete my claim and to get help activating my new phone. I had to go to 3 stores to get help then I had to re download all my apps. A big headache. All phone reps were helpful.

Excellent experience. My shipment was delayed by day but I was informed promptly. Absolutely excellent service heading to this 'cuz they need 30 words. I cracked my cell phone screen on my LG. Was replaced with an upgraded phone.

I have never received a phone that lacked quality. I was under the impression that the phone would mirror the quality of a new phone. The phone I received was dropped once and shattered the lower back of the phone. The phone I purchased had been dropped MULTIPLE TIMES and was still in perfect condition. I don't feel I was given a quality phone and I don't feel that I should have to pay another 100.00 for a replacement thats probably going to have poor quality as this phone. I also was sent a color that was different that the one I purchased. I bought blue not black. What could be done so that I am satisfied as a customer? You may contact me via email or phone **.

I am very thankful to Assurant for helping me with this claim and replacing my phone so quickly ! I am amazed at how fast I got not only a response that my request had been approved, but it came in the mail overnight, I think it was the very next day. Amazing!!!! Thank you very much!

The agent that answered my call was very helpful. The claim was processed immediately after she took all the information concerning my accident with the phone. I had a replacement phone within 24 hours.

I had a very hard time using the web site. When trying to register a claim the site either locked up or would not accept the info provided. The representatives on the phone calls were very patient, competent and helpful.

I called to find out how to get a new tablet. I spoke to a woman. She made my night by letting me know that my device was protected and talk me through how to go by to get another one... I receive my device the next day. Thank you T-mobile...

It took about 7 days from the time I made the claim to get my phone due. Your methods used to request the information you needed to approve my claim. First it took as you said "24 to 48 hours to verify" to let me know that you also needed a copy of my picture ID. I did not get an email letting me know you needed it. I happened to go to your website the next day to see what was the status of my claim. There I found that that you needed it the copy of my ID. Once I uploaded it, it too "24 to 48 hours" to verify it. 2 days later you needed information about my phone, serial and IMEI Number which took another "24 to 48 hours to verify".

Filed the claim, and heard nothing for a week. I called to check status, and was told claim was just awaiting approval. NOTHING HAPPENED FOR A WHOLE WEEK. I pay A lot for the coverage, paid my co-insurance, and NO RESPONSE UNTIL I FOLLOWED UP. Unacceptable.

When I submitted my claim, after waiting 5 days with no response on my claim I was forced to call them to see what the hold up was. They told me I was missing information. After I submitted it my replacement phone was promptly sent out. All I can say is that you guys gotta work on communication about that kind of stuff. It's a letdown when you promise a response in 24 hours and I have to call back 120 hours later to find out why I wasn't responded to in 25 hours.

The claim was handled quickly, and I received my replacement iPhone within a couple of days. The whole process was rather quick and easy. Still wish I hadn’t hadn’t lost my phone. Also, wish the person that found it at the Target store in which I left it on top of a self check out register three minutes before store close would have been an honest person and turned it in like I’ve turned in the many phones that I’ve found. I do believe in karma though. However, I was still out $250.

After speaking with a person rather than a prompt, my experience went smoothly. We received the phone and is satisfied with everything. Thank you so much. Blessed to have a phone service that is there to handle our needs.

Excellent experience customer service was exceptional. Received phone within 2 business days. Kudos to insurance and Tmobile for awesome service and friendly staff. Everyone should add insurance for their devices you won't be sorry.

My original phone had stopped working so phone was delivered the next day fast service, I had gone to the Metro store to have this issue resolved and I'm very happy with the results, the only criticism I have is that I had to reorder my insurance on the new phone.

My two replacement Apple watches came fast.

Phone replacement inoperable. Cannot update phone, cannot access email, Twitter, etc. Videos stop right after start. Not a happy camper. I have been with T-Mobile for over 7 years and never had any problems. So I have to wait till Monday or Tuesday for a phone now.

First, I was sent to you guys via telephone by T-Mobile. (service provider) I was told that the rep would help me get a replacement device, after I had paid the taxes & fees. (99$ Total) The phone was sent to me pretty quickly and I was satisfied. On the first day I began using the device, only hours later, I realized that something was wrong. Cell service would drop, and no matter what attempts I made to reestablish the connection, it would never reconnect. (Soft reset, airplane mode, settings, etc. had all failed me) My only option was to Power off my device, get outside and power it back on. This worked temporarily, but being that I work in/out of elevators all day I had to call you guys back. Only to be told that your company couldn’t do anything about the dysfunctional device, & I was redirected by Your staff back to T-Mobile.

It was a surprising hassle free experience to get my son's phone replaced. After it stop working. We received the replacement within days of the claim. Your representative was very helpful and professional. The mailing back process was easy with the packing that was included.

I received my new phone cuz my last one was stolen. It did not come with a SIM card. I'm still waiting for the SIM card. They sent me a phone that did not work. I'm very dissatisfied with the service. It's been over a week and I receive my phone but no SIM card. Called and ordered a SIM card. Still have not received a SIM card. Your services are terrible.

I am very grateful I have this insurance because I was able to file a claim when my phone was lost and have a replacement 2 days later. I needed my phone to work from home so I was happy I did not have to take too much time off. The new phone works and looks great. Just like my last one!

Fast shipping. They make sure you get your new device as quickly as possible. I was really happy with my device and is working perfectly fine. I would recommend them to anybody trying to get a replacement device.

The experience was easy, fast and the customer service was A+. The representative was attentive, fast, she made sure she got all the correct info she needed and she even upgraded the new device. I'm very pleased how fast the device came also.

Phone replacement for cracked and misplaced phones. Delivery was on time and when it arrived was in perfectly condition. The forms that I needed were easily to attach and place the damaged phone in to be shipped back. Thank you.

The agents I spoke to were very knowledgeable, polite and patient. They simplified the process of replacing my sons phone which was more than I can say for Apple. I would recommend those looking to replace their defective or damaged phone work with Assurant instead of Apple Care.

The 1st rep I was transferred to, I could not hear her. Over and over I told her this, she did not try to fix it, I finally asked her to transfer me to another rep. 2nd rep I heard fine. 2nd rep talked so fast, I had to keep asking her questions, I could tell she was frustrated with me. At end of call she said if you use this insurance, your Apple care goes away. She could not explain what this meant. I had to call apple to explain, and they had no idea what she was talking about.

The process to submit a claim and fast and easy. The service was great, the phone arrived the next day, and the price was exactly as promised. The process was transparent. The instructions to return the damaged phone were just as easy.

I was very pleasantly surprised at the convenience of customer service. I called and received immediate help with replacing my phone. There was no waiting on hold. The agents were most helpful. Thank you so very much.

Customer service rep was very rude to me on the phone. She had a attitude the moment we started talking. And my device arrived broken. I'm so disappointed. This is where I have to pay for insurance thru T-mobile. 100% awful!

Unfortunately we had to submit an order multiple times before we were approved. I'm confused with the option of paying for protection of any kind and then getting denied coverage on an issue that is listed as covered by the policy. There were 4 attempts before we were approved which was unsettling as well as disappointing.

After falling my claim on November 17th I receive a defective device. I then called to let Assurant and was given the runaround by the 1st 2 CSR's that I spoke with. However, After speaking with the last customer service representative she was extremely helpful and got my phone shipped out the next day which by then it was the 25th of November.

Screen chipped for no reason the first week of owning the phone, filed a claim and had a new phone the next day. Very pleased with the service. Yes I would recommend this to a friend. Have a great Thanksgiving.

This is the best insurance ever! I have been with you for 3 years and I would continue with it forever! I love you guys, and may god bless you and continue to bless you forever! Good job and I hope you have a great day!

The process of replacing the phone I broke was very simple and easy to deal with, the new phone was shipped to me within a day and I was notified every step of the way. Returning my broken phone to them was as easy as putting it in the provided envelope and dropping it in the mail box. I was pleasantly surprised at the ease of this process.

My experience was fine. I didn't have any problems. I had got all my questions answered and solved. I'll recommend people if they need assistance with their phones or anything else they have problems with.

It's very simple, I started my claim on my lost device, paid my deductible and received my phone the next day. In a world where your phone is your life line, I appreciated the quick and easy process to get my replacement phone.

I feel as though Assurant is a company worthy of called a Fantastic option for your insurance preference due to the fact that when dealing with them and the issues with my phone they were very kind and respectful, not to mention prompt and professional. Assurant is played integrity in dealing with my claim and do not play games or do anything without my full authorization. I do appreciate their service and would recommend them to others. Great job team Assurant!!

Assurant rep said they were sending a iPhone XR but sent non working iPhone 7 even though shipping manifest indicated iPhone XR. Got bad info on label to use to return defective phone, now Assurant won't send another replacement until defective reaches them. After this filing complaint with Better Business Bureau in York PA. Have proof from USPS that they took possession, but it's like talking to wall with Assurant. Worst experience ever!!! They have my $99 deductible and I have no phone!

Called customer service and reported what happened, the customer service representative was very nice and professional. We got the New phone within a 2 days. Came with return package for broken phone. Everything was easy, very satisfied with service.

I made the claim and within 48 hours I received a confirmation email letting me know what the decision was. It went well considering my request was approved and the next day I received the replacement phone.

Great Job. Great Experience. Fast shipping and a quality product. I would recommend this insurance service anytime your phone is lost or stolen. I will definitely use again if and when the time comes.

Phone came quick and was easy to process claim. Samsung insurance is way better than putting a claim for any iPhone! Going thru Apple is a major headache! Assurant makes the process very easy for Samsung users.

When I did my claim I had never done one before and the representative was very helpful. She explained how the process worked and was very nice and helpful and I got my replacement phone the very next day. I was very happy with the people that I talked with. I believe their names were Michelle and Georgina.

HTC phone replaced due to very rapid battery swelling that cracked the skin of the phone apart. No instructions were provided as to how to prepare the phone for shipment in such condition. I had to work out how to send it safely, primarily by completely discharging the existing bloated battery before shipping the phone. Reference Information: Your Claim Number: **. Your Protection Program: Protection360. Your Mobile Number: **. Damaged Device: HTC U11 LIFE BLU TMO (IMEI: **).

New phone arrived. It’s unusable for apps, to see photos, to check emails, to open messages! Touching any button...opens that operation for less than a second, then clicks back off. It does NOT open or give me access to any screen. It want a NEW PHONE...NOT A REFURBISHED PHONE, NOT A CHINESE REPLACEMENT. I PAY ASSURANT MONTHLY FOR 8 years. DO THE RIGHT THING. This was written on IPad...because I cannot send emails on my phone! I cannot give you my tracking # because it’s in the phone photos...which I cannot access. Blair

Spent 2 hrs over 2 days speaking w/ T-Mobile & Apple and Assurant to get IOS updated, but - Apple said the phone is defective. Instead of sending me a new phone right away, Assurant is making me wait for a label, bring defective phone to FedEx, and then call them back again to get another phone. It’s now been almost two weeks and counting without a phone. First time I’m dissatisfied with Assurant - terrible customer service!

Sent the wrong replacement phone, never sent a shipping label (At least I never received one). I still do not know what to do with the damaged phone. I was told that my copay will be $130.00 by T-Mobile, I was charged $249.00 for the replacement. I still need the return shipping label.

I was more than satisfied on the speed it took to get my replacement phone. But I was not happy to find out that my new phone is not compatible with Xfinity Mobile so I was without a phone even longer since now I have to call and have them send me another phone.

I have been waiting for a shipping label so I can return a phone. I have spoken with four different agents concerning this matter, everyone states that I will receive the label in 24 hours. In few days it will be two weeks and I'm still waiting for the shipping label.

They were very professional when it came down to replacing my phone , customer service answer all my questions about the days and timing for delivery, as well as replacing my phone with a like to like device.

I began processing a claim on Monday. I was interrupted by my kids. So later that night, I logged on to finish it. And there was nothing left for me to fill out. I waited two days and no device. I contacted customer service through chat on their website. No help there. The customer service representative told me to just log in and check if I had no tabs left then I completed everything necessary. I waited two more days. No device. My husband called and the customer service representative said there was a glitch and my payment was on hold. It never processed my payment. I finally received my phone in 1 or 2 days later.

I brought my phone from US Cellular when I came to T-Mobile. When I filed a claim they asked for a purchasing receipt with the IEMI number. The original receipt did not have that number and it became a hassle. Very difficult process overall.

I'm giving a one star review because my experience with Assurant was terrible. I chose to get insurance on my phone through Spectrum. While the deductible was affordable, the time frame of getting my replacement device was absolutely too long. It took 25 days for my device to arrive. It took so long, I had to get another phone with a different service provider turned on because I was without a phone for so long. It's very hard to maneuver through everyday living in this day and age without a cell phone, which is very frustrating.

It went very well. I received my phone in 7 days from the time I put in my order. I sent back the broken phone today and the tracking number is **. Just in case if your guys are looking for it, you should receive it in four business days. Thank you for the replacement phone.

I tried to get my device repair at Batteries Plus on South 27th street. I paid over the phone for the service, when I went to batteries plus a day later, the claim number still did not appear on their end so I couldn't get the job done, I also never got the confirmation email that I could've at least showed batteries plus that I indeed paid for that service. Very dissatisfied. I lost on money and time. I will like a refund.

I submitted my claim on 11/9 at 1030am. My payment of $99 was processed immediately. My claim status remained unchanged for 48 hours. I ended up having to spend an hour on the phone to speak to a representative. The representative was polite and explained that there was some unknown error that prohibited my claim from moving forward. She fixed this "problem" and I received my replacement 2 days later. The replacement phone is fine. Having to wait 2 extra days and take extra steps to have my claim processed was inconvenient to say the least.

Service was so poor that after three calls to support from both Assurant and T-Mobile, I switched my phone service provider. Also, I was told that a supervisor would call me back within 24 hours which never occurred.

Phone was lost and is still lost. I filed a claim for my son's phone. It was replaced. By being shipped to my address **. Not being able to activate the me phone because it kept wanting to verify using the most phone, I took it to T-Mobile and the activated it successfully.

I recently had a screen issue on my phone and went to my provider to find out how the insurance works. I went through the insurance one other time and remembered it wasn't a pleasant experience. I've been with my provider for many years. I was pleased to find out that there were changes in how it was done but ultimately it was faster and even more importantly, cheaper. From 99 to 60 bucks cheaper. I always liked my provider, and now, yet another reason why.

One of the kids accidentally dropped their phone which broke the screen. Everything went well with replacing the phone from the initial call to Assurant. I am glad that I have the insurance plan through them.

The tracking shows the phone was delivered, but didn’t get it, called to get some help, agents were not able to help me, still waiting for a call back for my replacement phone, paid 275 for nothing.

My son screen cracked on his iPhone 8 Plus and we called the Assurant phone number. I paid the $99 deductible on Friday and we had the new phone on Monday morning. It was easy, quick and glad he got a new phone before having to return his old phone. He couldn't go without it...

All was well with replacing damaged phone. The tracking and delivery was timely. The product was received with no issues quality handling. The online experience for getting replacement was ease. It was my third time using and would do it again.

It was a pleasant experience, the rep that attended to me was very helpful. The process was fast and direct to the point. When I received my new phone I was super excited, I want to say thank you so much.

I damaged my phone and within less than 24 hours after I made my insurance claim I had my replacement phone which FedEx dropped off. I totally wasn't expecting it to come that fast. Most time insurance claims take forever.

Awesome job and very nice assistant. I am very happy. She was very helpful and explained everything to me. I’m very pleased. Thanks so much for all your help. You have done a job job and I hope it does not happen again but if it does I know I can depend on you. Thanks again.

My grandson broke his cell phone and when I placed a claim I was went through HELL. It took over two weeks to get the replacement phone. I live in St. Louis Missouri and grandson lives in Atlanta, Ga. I have since requested that TMobile close my insurance account. Doing that placed me at ease immediately.

My experience with Assurant was very positive. My questions and receipt of my phone was taken care in a timely manner. They performed my service with great customer service. I would highly recommend this company.

My customer operator was cool. Took my information was knowledgeable and helpful. Took my information was very helpful. Know what I wanted. She was very patient and knew I wanted now you're got what ???? wanted. Thank you.

Quick and easy. There was zero hassle in filing claim. Upgraded version of phone was received and they made it easy to send back the old phone. I would totally recommend the insurance plan to everyone.

Completed the claim online. Easy! Breezy! It was stress-free and my replacement phone arrived very quickly. I have had several times where I needed to get a new phone due to damage. In those incidents, I called and there was a long wait time. However. Submitting a claim online is more efficient.

Was super fast and easy!! When I filed my claim I was done in under 5 minutes! The phone was shipped super fast and easy to set up again. The return shipping was super easy as well. Everything was ready for me to put the old phone in and close it up and go.

Thank you for my new Samsung 8 replacing. I appreciate the customer service I received and the overnight you sent it to me... I LOVE T-MOBILE. I went inside the T-mobile store in Antioch Tn. The representative was so knowledgeable & helpful.

Replacement phone sent to me did not have wireless charging. My damaged phone is S8+, and the phone sent to me was A71. Neither the customer service associate nor the senior supervisor was willing to send me an equivalent phone back. They kept saying that I had to get a letter from my HR department stating that wireless charging is required for my work so they may make an exception!!!. They kept saying the A71 had better camera and screen and 5G etc. So not having wireless charging function was not enough to get me an upgrade.

Where to begin. After filing my claim I was notified that I needed to provide my original purchase receipt for my phone. I contacted Assurant and explained that the phone I was using was actually a replacement they had sent me in March 2020, and wanted to double check if they really needed proof of purchase since they had already honored the warranty once without this information. They explained they needed the original purchase information (which is 3 years old). I went to the Samsung website, downloaded my receipt for the purchase and sent it to them. A day or two later I got another email with a checklist stating that what I sent them was insufficient because it didn't have the serial number. Common sense says this checklist should have been provided in the first email requesting the information but it wasn't.

Placed broken phone in mail in the packaging provided, shipped it, and now being charged for it! What the heck!? Not very happy with the service in regards to that. Hoping customer service will respond quickly.

Making my claim was very easy. They made choosing my phone damages very simple. Quick to the point and shipping was very fast and I received the same exact device I sent back. I am glad they were so helpful with this process.

I've talked to over a dozen sales reps from you guys while waiting over a month for you to sending me a replacement phone. Your reps were rude and informative. Spoke to a supervisor who gave me 0 info. This is the worst company I've ever been through and I still think it's robbery. You took 99 dollars from me and had me wait a month for a phone when at the very end the very last rep said one could have been sent sooner. Just an error on your end that I had to call and find out for it to get fixed. Like learn how to do your job better or just shut the business down.

Very bad customer service. I’ve been with T-Mobile for 24 years. My Apple Watch Series 3 wasn’t working. Your representative told me that there was no series 3 in stock so I would be getting a series for I ended up getting a series 3 that was refurbished and was linked to another number. I called your customer service rep and he said there was nothing he could do for me, to send back the watch and he would send me another one. That was the best that he could do. Very bad.

It took you 3 months to settle my claim. Beyond preposterous! Due to YOUR errors, I had to file 4...count them....4 claim forms. Ludicrous! After suffering through your horrendous, rude and nonresponsive customer nonservice and, even worse, gross mismanagement, after more than 20 YEARS with T Mobile, I regret that I will have to switch providers. I'm certain that T Mobile does not like you losing their loyal, long-term customers.

Your service was very good and admirable. Your customer service team was respectful and courteous. Thanks for all your assistance. I would definitely recommend your service to my friends. Thanks again.

Assurant sent my replacement device quickly, and then everything went drastically downhill. The new device arrived defective and I contacted assurant to request a new one, but they passed the buck on to me and Apple, saying that I needed to contact Apple and get them to provide a new phone. Assurant sent me a bad phone, and left me to deal with the work of replacing it. Mind you - this phone was defective from the moment it came out of the box. They refused to take accountability and step up and fix THEIR problem and instead enlisted me in three hours of phone support with Apple to be left with the result of waiting a week to get an in-store replacement, at the local Apple store, at the mall, on Black Friday, during an international pandemic.

The phone you sent to me is always freezing. Very bad experience. Last Friday I need to left my work for Xfinity store because the duration was 1h45min. Please I paid $280 and the phone is doing these things. Not good at all.

I am 100% satisfied with the new device I received. After a long wait for a new device I was informed it was so much simpler to get a new device online. When I completed the questionnaire I received my device quicker than expected. I will 100% recommend getting device insurance.

My experience was great. I had a fast and efficient service getting my claim and replacement phone on time and undamaged. I would definitely recommend to others and will most likely use this service again.

My claim for a lost phone was denied because you could not determine what happened to it, which is the very definition of lost. I was caused stress and aggravation because my loaner phone was disabled at the worst possible time when my user's mother died and was unable to contact anyone. Then I went through three weeks of getting it straight for you to deny my claim for the phone that was covered and lost. I will be suing for bad faith and a reimbursement of all my premiums paid for this line.

Setting it up the claim was very easy and understandable. I loved the fact that it got here so quick and they sent it overnight. It was quick. Thank you so much!! You guys are doing a great job. Keep it up.

Assurant website for claims is easy, fast and user friendly. I received my phone within a 24hr period with step by step instructions that took me less than 5 mins to set up. Also the packaging was included very convenient.

I dropped my iPhone and it shattered the glass. The glass was falling out in pieces. Luckily, your response was very fast and much appreciated. I received my new iPhone overnight and I managed to get all of my business contacts up and running.

I'm very happy to have had this insurance when I broke my phone screen. Claim was approved and a replacement phone sent to me all in about a week's time. Although it's a refurbished phone I can't tell it from brand new and identical to original phone in every way.

My Galaxy S10 plus got accidentally damaged. Received refurbished Galaxy S20 ultra as a replacement. The claim filing service was very quick and easy, fast delivery, and great phone replacement. Will recommend Assurant to friends and family.

I always dread talking to customer service in any situation. This was an ideal phone call in that the representative that I talked to (can't remember his name) was very helpful and efficient. Thank you for helping me in getting a new phone to me asap. I just hope that you have received the old phone in a timely manner. I have not received any notification of receipt.

At first it was a little confusing as to what I needed to do. But by the 3rd try calling I got someone that knew what she was doing. She sent me the paperwork and as soon as I filled it out the email was sent that I was approved and a replacement will be shipped. All is Great!!

It was very excellent service and I will most definitely refer my family and friends to this service also. It was easy to pack and return phone. Nothing was difficult with the service and I will forever be grateful how I was treated with replacing my phone. I’m very excited????

My phone was stolen and I had to file a claim. It was not easy as I felt I had to explain the situation to several different representatives. I was placed on hold for a very very very long time. I also had to go to my local T Mobile store for help as well. All in all I was treated like a thief. I don't appreciate it and It was very uncomfortable. However the last representative I spoke with was amazing and got the job done. Thank you for pulling everything together.

I was trying to pay for my claim and Assurant told me to go into the store, so I go into the store and the store told me to call assurant. This process was back and forth for three days between stores and phone calls just to pay my deductible. I had a very very frustrating experience and I hope to never go through this process again.

The replacement phone I received has a dead pixel right out of the box. Just below and to the right of the time in the upper left. I think that's pretty bad for a "new" phone. Who knows how many more will go out.

Pretty much good, Nuby was patient enough to help me set up new phone. Hardest part was accessing slot for chip! So far so good. Just wish I could remember passwords to all of the apps, yet managing so far.

Device was STOLEN. The policy states that accessories purchased with the device will be replaced if the device is stolen. I did NOT receive a charger cable nor charger base that was purchased with the device (as all iPads come with a charger cable and charger base). I called about it and was told it would be shipped, now over a week later I still don’t have a way to charge my iPad.

Phone was delivered to wrong person and representatives was rude and mean throughout the process of investigation and replacing the replacement. Delivery person should make sure they are delivering the package to the right person by asking for ID.

I filed a claim on 10-01-2020 (claim # ** mobile **) and 10-08-2020 (claim #** mobile number **) for an iPhone 11 Pro Max space gray. I returned one of these devices on 10-13-2020 with a FedEx label emailed to me by Assurant. Assurant received the phone on 10-19-2020 and entered it back into inventory. I also went to the T-Mobile store numerous times and Daniel ** of the Sherman, Texas store assisted me with this return; he was very helpful. He and I spoke with Assurant manager Adam (employee id **) on 10-13-2020. According to Adam, I believe there is some confusion on which claim to process the returned phone, but the returned phone was processed through mobile number **. I was told I would receive my money back a refund of $249.00 for the returned device within 10 business days, but as of yet (a month later) I have NOT received my refund.

My phone dropped during a theft incident. At first, I wasn't even aware I had an insurance coverage on the phone. I went to my phone dealer and I was advise to call Assurant. I was amazed the great experience when I called Assurant. No question asked besides identity and payment of $60 deductible and a brand new device- LG Stylo 6 was overnighted to me in less than 24 hours with a returned label to send the old device. It was an amazing experience never seen anywhere before. Good service. Please keep it up! I have decided to buy renter's insurance from you guys because of this singular experience. Thank you.

My package was stolen and I called to let Assurant to let them know. I haven't heard from them since I notified them. I had to file a police report to get my property back. Then the tablet I got wasn't the same model so I don't have a charger to charge my device. Reason for the rating.

Was given the wrong information by rep so when the phone did finally come. I had to refuse delivery, wait on the phone to get back to their factory (which I'm still waiting on). Have them scan the phone and redo the claim. Should I mention that this has been going on since 10//14/20. Goodbye T-mobile, hello Verizon.

Minus 1 STAR! Not 1 like they made me put!!! They told me they would upgrade my phone from an iphone8 to an iphone11. They said, "We will send you iphone11." I never asked for upgrade. They just said they would send it and they didn't and they lied!

Pretty good service faster, secure, and without problems at all, it was my first experience and it wasn't any complicated but some way to keep going with my business right away and that was my concern.

Service response was excellent and very timely! My claim was processed with very little difficulty. My new phone arrived just as they said it would the very next day. I experienced very little service interruption because of the promptness claim process. I would recommend Assurant to my friends with cell phones!

Processing of claim was fast and stress-free. The claims department was very helpful and courteous. Having the insurance is very beneficial. There's nothing more to say about the professionalism of Assurant.

Experiencing problems finding a charger to work in the device. Every charger I try charge device very slowly and gives error message to use charger that came with the device. Why send me a device and keep the charger? Bad business!

Good morning America. I had a great experience with you and I was so happy with your company and you gave me good service with my insurance claim that and you have good customer service at your company.

My phone was expedited swiftly and I was very satisfied. Thank you for your swift response and my phone.. I was very satisfied with my new phone and the service to get a replacement phone was very helpful and easy.

I received excellent service from your reps regarding my issue with the claim. I appreciate the high integrity That GE from your people. They assisted me in several occasions and fully resolved my issues.

I Dropped phone in the sink. Broke the front glass, running water got inside the phone. Lost photos, contacts and text messages.!! Had Difficult time contacting your company. I'm Not comfortable with the online process.

I logged over 16 hours of my own personal time and got zero help from anybody except for a phone sent to me days later after the quote on the "overnight" because it was a Saturday... horrible. Up to Xfinity and including you I'm incredibly disappointed...

I had to do extra step for one of my phones. I did not receive notification that it was delivered and it hindering me from being able to utilize my phone for personal and business purposes. One phone came before the other despite claims made at the same time and customer service wait time was long along with them not being able to explain the delay.

I had a great, easy and simple experience with Assurant. Filling my claim was easy and I got my replacement overnight. I would recommend assurant to family and friends. Customer service was polite and helpful.

I’m extremely satisfied with the whole process. Submitted claim online and it was approved immediately. Replacement phone came in about 2 days. Shipping label was included with clear instructions. Replacement phone was new with no issues.

I was told the technicians were incredible when I asked for a new phone since I always end up having issues with the Re-Builds. Well I got a phone that does not have sound unless I have my AirPods. Nice! :)

I was very happy with the kindness and services that you provided and want to thank you all. I don't have the old phone to turn in, cause it was lost. So how do I go about getting you a phone to you that I don't have? Thank you all for your support.

This was so awesome!! I am so happy with getting my device in such a short amount of time! This was my first time doing a claim and I am so satisfied with how fast I received the replacement. Thank you so much!!!

I had a great experience. My only concern is the last verification on my email. I didn't have an email because I got locked out of it. And I couldn't open it because a pin got sent to my phone which wasn't working. I ended up going to a T-Mobile store and they sent a pin to my son's phone. Maybe incorporate a verification that asks me for a driver's license number or the last 5 of a credit card or some other way that doesn't require a phone or email.

Very unhappy with this company.. First way too expensive fee to pay for a lost device. Second they do not even send you charger with the device with all the insurance paid and fee to reclaim a device.. Very unhappy...

Great customer service, easy steps on sending damage phone back. Happy we have this insurance especially for accidental damage. I would definitely use this insurance for any future phone purchases and recommend them.

I filed a claim for my son’s phone and they sent a replacement that would not turn on or charge. They required that I get the replacement phone back in the mail before they sent a new one with a prepaid slip. The rma number didn’t match the rma that the agent gave me so I did not use the slip and requested a new one. It was never sent so I called again. I received the second slip. We are now six days since we received the bad replacement and my son’s phone has to be sent back within 10 days. So, now I have to risk sending my son’s phone in without actually having a working replacement. Not sure what to do. They should have quality control in the items they send out.

Very pleased with service and provider. I would recommend anyone to you. Thank you again for your service. I received my phone as promised, the next day and will be paying my bill on the first day of every month.

The experience was professional and full of helpful information. All representatives were very patient. Thank you for a wonderful experience. I would recommend you to customers. Having a dedicated team assigned is a great idea.

Everything went very smooth and was processed very quickly. Thank you. The online process was very easy to follow and understand. I am very thankful for your sufficient service. You are always there when I have ever needed you with true understanding. Thank you again.

The whole process was nice and easy. I received the replacement phone fast. I shipped my broken phone back asap with the help of the easy directions. The only thing I wasn't too happy about was having to pay the deductible. I remember when there was no deductible since I was and am paying the monthly fees to have the insurance. I feel like I'm paying twice for something that I didn't in the past.

My charging connection was not working with any of my four chargers and was told it a manufacturer defect and it was covered under such warranty, but I still got charged my deductible, that's why I only gave it 4 stars instead of the 5.

Quick delivery of my new device was awesome. I got my new phone and it came in a very protective three part box. Inside was a mint condition device. I was able to quickly send back my unit in the prepaid box.

First claim number denied because I cancelled my number after date of loss. Second claim I sent in 2 phones. And one was the incorrect phone. Now I'm told that I can't get that phone back because it's property of Assurant.... Locked my current phone that I paid 100$ for and are billing me 379 dollars. Really how does that make sense? Theft and extortion is apparently how this company works??

We had the unfortunate experience of washing a phone in the washing machine--for some reason the phone did not like its bath...lol We went to the local T-Mobile store and were told we had to call or go online. We sat down in the store and made the call and were told there was a 45 minute wait. The young lady in the store was shocked and offered to assist us with the online claim. Tori was great and we were able to whiz thru the online process in just a few minutes with her help. We received the replacement phone in the mail very quickly (about 2 days). Took it to the store and again the same young lady helped us get it set up and we were able to get the old phone on long enough to transfer info! It was as good an experience as we could ask for under the circumstances --Tori took a lot of the pain out of having to replace a phone that was only about a month old and damaged by our mishap.

They were very helpful and pleasant. I had an iPhone 7 plus and they didn’t have anymore so they upgraded my phone to an 8 plus. That was an unexpected surprise and I received my new phone within days. Thank you very much.

Great service and easy to use! Assurant has been wonderful. I have used it in the past and have never had a problem. I have recommended this service to others and will continue to use assurant when the need arises.

Please provide device return information. Envelope was discarded because TMOBILE rep said we could return phone to the store, but this is not the case. Process we great except for wrong info provided at the store.

I put in the wrong serial number, missed the first digit off the receipt. I got a confirmation email but then never heard anything. No email saying it was wrong just nothing. I had to call and then it got taken care of. It was then shipped in 2 days but lost days with not joking anything was wrong. I was mad and stuck with a phone that didn't work.

I love the quick turnaround especially in cases where you don't have access to another phone in the meantime. Customer support always friendly and willing to offer options. The wait time is short and/or offer other forms of completing or submitting the claim process.

I tried to complete a claim online and it timed me out. Since I am legally blind, it takes me a while longer to complete my claim. I then texted for chat assistance. I did receive some support after explaining to the expert that I was legally blind. He was able to get me to the claim part to pay my deductible but the site did not have where I could pay it. I then called back the next day. I had trouble understanding the rep. He stated that he had to put me through a secure line in order to pay my deductible but instead, I was directed to a rate our company line. The third day, I called back, this rep could not find my claim until she let me give her my claim number, she also transferred me to the secure line to pay my deductible, but the automatic service said that it could not assist me at that time. I finally called again to the claim number and was able to get through on my own.

The entire process was quite simple and turn around time very quick. I am very impressed with the process. This is quite an improvement over my past experiences with similar situations. I appreciate the changes.

I reported a claim for a lost phone on Sunday and on Tuesday my new phone was already delivered. Wished they can help you file the claim with a customer service rep on the phone but other than that I'm pleased with the fast delivery.