Assurant Phone Insurance Reviews

Wonderful and speedy service definitely deserves 5 starts plus, would highly recommended your services. Definitely worth having the service! The iPad is great and had it in 24 hours which made for a very happy customer!

I purchased insurance for my son's cell phone and was pleased with how quickly and easily getting a replacement phone was. The replacement was sent priority mail and packaging for the return was included.

It took awhile but the rep was determined to correct the problem. I commend her. She was apologetic for the time it was taking to get the matter resolved. I had a number of things that had to be corrected; three to be exact. She was terrific.

Filed a claim with rep who was very knowledgeable and friendly. It was completed in less than five minutes and got my new device less than 24 hours. It is amazing. Thank you for your hard efficient service.

Not as expensive as a phone repair and really fast, I mean I placed my one day and literally got the new new phone next day. Customer service was nice and patience with me when I forgot a few info that I needed.

I experienced excellent customer service. Each agent was polite and efficient and knowledgeable. The product was as expected. The quality acceptable. The durability substantial. The device is for my 10 year old grandson. Therefore durability is essential. Thank you for your prompt response and courtesy.

The process to complete a claim was simple and fast. Device arrived within 2 days. Great speed and very easy. I was always kept in the loop and it was very easy to track. Being kept in the loop is a huge deal for me. The device arrived packaged very well.

We got immediate response, everyone extremely helpful. Received our phone in 2 days. EXCELLENT service. Excellent excellent excellent. Would recommend Assurant to anyone, so glad we have your service. Thanks for your help.

Very pleased with Assurant Insurance. It is well worth the extra to have my phone covered. It's the first time I've ever had to use Insurance. The first time I've ever broken a phone. I had just got in a car accident and was having trouble getting around and my friend gave me a ride. When I got out of the truck I dropped the phone and I was very thankful for the insurance. I'm not usually so clumsy and you're very fast efficient. I wasn't sure how to go about paying for deductible or where I put the money. Kiosk employees don't really understand the process. They said they've never come across a situation where deductible needed to be paid but I just called the 800 number and everything was taken care of right then and there. Thank you sincerely. Shelly **.

I had to pay for a new phone when I just needed a screen replace. But my Apple Care doesn’t cover it. Neither TMobile nor Assurant has offered how to fix my issue. This is like the 2nd time it has happened to me.

Thank you for making my claim experience effortless and extremely fast. I would definitely recommend Assurant to everyone. Next day delivery was included and I was notified the minute it arrived at my door.

Excellent I will definitely recommend this to my friends, family and neighbors. The services is just great and they were able to help me so quick and got my phone on the next day which made me happy.

I’m very dissatisfied with my experience with Assurant. I’m still waiting for the correct phone. I was informed twice that the product was in stock only to be told on 6/8/2020 that it’s not in stock.

Fast and efficient service. The customer service was good and thorough. I needed assistance setting phone up and they were patient with me. I appreciate the service we have had while with U.S. Cellular.

Customer service was very friendly and helpful. Never experiencing replacement of my phone they guided me and answered all my questions and concerns. I was very happy with the service they provided. I would definitely refer my friends.

I feel like I really should not have had to pay a deductible because the phone I had was already a Refurbished phone Assurant had replace only 8 months ago in which at that time I had to pay a $50.00 deductible. When I called they kept telling me they could not do anything for me because my phone was less than a year old and that I needed to contact Metro PCS for a replacement, I explained they will not cover it because it was a refurbished phone that was a warranty replacement 8 months ago and my original purchase from Metro PCS was in 2017 and if I showed them my receipt they would never replace my phone under factory warranty.

Customer associate was very rude and not helpful at all. Very unprofessional to say the least. I was hung up on and cussed at. I tried to voice my concerns to a supervisor to no avail. I request this situation be rectified.

My phone cracked completely on a trip. I felt hopeless. Thankfully because of my insurance with Assurant, I had my phone replacement the very next day! Amazing service and so efficient. I am very pleased with their service!

I sent my bill and documents request more than once with always getting a kickback from the upload a document system saying they kept needing more info. I finally emailed it a 4th time and said it should work and to call me (providing my number) if there was an issue. It was finally accept once i pushed a little harder and told the email what to do. Then once accepted my replacement phone still wasn't sent. I only got an email saying it was approved and would be sent within 24 hrs but it wasn't. I had to email yet again to finally inquire about the tracking information for my new device. Then i finally got a reply saying that its being sent.

Very easy process to file a claim. They were very quick to send a replacement. I was given misinformation about when it would ship, I still received the phone quickly. I would definitely recommend Assurant.

I broke my phone screen. It was having trouble charging as well. My husband (account holder) called Assurant to place a claim and get a replacement. It took less than 5min. I paid $99 for a replacement. It was delivered to my door the next day!! They sent a prepaid self addressed envelope. When I was done transferring my contacts and such, I did a factory reset, sealed old phone in the provided envelope, and dropped it off at the post office. So easy!

The representative was very courteous, professional, helpful. All questions and new phone order was taken care of within no less than 15 to 20 minutes. Very pleased with the service. The new phone arrived in the same week and service is reconnected.

I received my replacement phone a week after I filed my claim, I had black phone previously of my claim that was 5G. After I got my replacement phone it was purple, I called to tell Assurant solutions I was told, "You get whatever we have." So I hook this purple phone up and now it is 3G, I have no service where I always had it previous, this company is a joke, I will be switching my services to company that has real customer care and actually stands behind their word.

I contacted Assurant regarding replacing my damaged Motorola G7 Play cell phone. The Service Representative was very professional courteous, informative, helpful, knowledgeable about the device. I received prompt assistance when I called, I received the cell phone by mail in a very timely manner.

I first started my claim back in March, then COVID hit so I didn't get my replacement phone even though I paid my deductible with Assurant at that time. I called back this month and all was resolved within a week. Very satisfied.

Instead of replacing my blue phone with one like it they fit me a pink phone! I am a correctional officer in a prison. This is not cool. When I contacted Assurant they said you get what you get and they weren't going to do anything about it and they didn't! So now I get to take my pink phone to work. Bought a cover for it so hopefully no one will notice. Still trying to live down the day that I draw my wife's Prius to work! Real men do not have pink cell phones! And I don't think they realized that I was being serious because they did nothing to change my situation. Apparently they just feel like they were not breaking the contract when they replace my phone with pink one. Not happy.

You can call me at **. This is the worst experience that I have ever had with a mobile phone service. I have not received my replacement phone yet. I have called customer services and have been placed on hold for more than 30 minutes. I have pleaded and begged for a manager to no avail. I have gone to the store on West Tennessee Street, here in Tallahassee, Florida. Spoke to a manager, but no help and no assistance. My bill is paid each month on time via auto debit. I am hurt and disappointed. You are about to lose me as a customer. Thanks for any assistance you can be In this matter. Thaynis **

I put my claim in and a week later I was contacted by a representative. There was a problem with my address so I talked with the representative and thought it was taken care of. A month later I checked on the claim and it still showed processing. After contacting Assurant, in an email I was informed that there was an issue with my address and I needed to call. I explained that this was handled a month ago. A week later I finally received my replacement phone. It took too long to go through the claim process. I canceled my Assurant insurance.

Very poor customer service. Very unpleased that you will not match the color of the phone I originally purchased. The phone won't activate and this is the second one that has come damaged!!! It's been TWO WEEKS SINCE I FILED MY CLAIM AND I STILL CANNOT USE MY PHONE!!! VERY VERY VERY DISSATISFIED!!!

This was the absolute worst experience that I have ever had. The replacement phone is still doing the same thing that the 1st phone was doing before I broke it and I did not receive a charger with my replacement phone because I sent the phone and everything that was in a Box back to you. This was a very very horrible experience. It cost me a lot of time.

First! How can you send me a Tablet replacement without the pack and the accessories? And not even a confirmation email nor tracking number for the sent item. Secondly! Your customer representative are rude and inexperienced. They cut me off twice during conversation and never called back until I called.

From start to finish, it was a pretty straightforward experience, and just waiting for shipping confirmation and the actual shipping was a bit of a nuisance, supposedly due to Covid 19 issue, but I understand it was probably beyond your control.

Let me start with the very expensive insurance for the coverage they give you compare to AT&T, Sprint or Verizon. This companies insurance are way lower and they send you a brand new device in with all the gadgets that comes with it as if you bought it for the first time. So explain to me I'm paying 18 dollars on insurance and 99 dollars deductible multiply 18 dollars times 12 then add the deductible ok so no I'm not happy with the service. As of the shipping they have my complete address and my mailbox is very big and has a lock they could have put it there or knock on my door instead of that the delivery guy left my device at the first floor on the stairs is a 1000 dollar phone and is supposed to make sure the owner receives the package on hand. Very irresponsible.

Service was good. Only issue is sim card was supposed to be registered with cell phone company and wasn't when the replacement phone was received. It was fast to get the phone though. I WOULD USE THE SERVICE AGAIN.

First rep talked my ears off when I called Monday. Didn't even patch me into the system so I can pay. Ended up calling and paying the next day so my phone wasn't shipped until the following day which was Wednesday. Didn't get my phone until Friday. Was upset especially after calling from Monday.

My claim was a quick, simple, and efficient process, thanks to the customer service agent who assisted me. I easily paid the deductible required, and my phone was expediently delivered to me the following day, by noon.

My iPhone would not start up, kept getting the Apple Logo on my screen. I took it to the store and their was no physical damage. I called Assurant and the gal there was very nice and courteous. She assisted me professionally and handled my concern rapidly. She did an excellent job of getting me a new replacement phone with no hassles. I wanted to give her a great review but unfortunately the Assurant survey system was not functioning properly. I was unable to take the survey.

I am extremely disappointed with the device I was sent. This is a $1500 piece of equipment, a 5G ultimate generation lightning fast phone, supposedly. The performance on this device is so poor that I feel like crying. I get 2 to 10Mbs download speed which is more like 3G. What is this? I already called T-Mobile support and they said there were having issues with some towers but 5 days later it is still the same and I have ran speed tests from different locations. I am requesting a brand new device that performs as well as my original device. I will not quit on my demand until I get what I am paying for. I trust you will do what is appropriate in this case.

UNACCEPTABLE! You sent me a damaged phone for a damaged phone! I HAVE NEVER had a good experience when it comes to receiving a refurbished phone! The phone you sent me and charged me $99 for does NOT charge properly! It has a yellow sign at the bottom and no matter what charger I connect it will intermittently say, connect original charger and take over 7 hours to charge AND the phone is overheating and the battery doesn't last as long as a new phone! I called the night of June 9th and explained the phone not working and they were suppose to send me another phone. I called the morning of June 10 and expressed my concern of not receiving an email showing it was processed with a delivery date. I talked to a representative and went up 2 levels/tiers of care to 2 different supervisors to express that I have a medical disability and my phone is literally a matter of life or death for me!

It took several attempts by myself and T-Mobile to finally get the claim taken care of. Very frustrating and what you are asking of your customers isn't realistic. To ask me to go without a phone for days on end isn't realistic and isn't even a fair ask. That should never be asked of someone, especially during these difficult times of the COVID 19. And talking to people there who just kept saying crazy things to me. Very frustrating. Thank You, Amy **. Please feel free to call me so we can further discuss this situation.

Moto E5 Play. The worse phone I've ever owned, drops calls, very little service. I could have took the money I paid you and bought a much better phone. Not happy at all. The battery only last half a day, the phone I had was a lot better.

They help me with my replacement with no question asked. The replacement came overnight like they promised me. Thanks for doing everything you did for helping me with this situation. Will tell friends and family about the services.

Great and quick???? I really appreciate the quick and fast service with Assurant. Keep up the good work. Thank you very much. I would definitely refer Assurant cell phone insurance to friends and family.

I was dissatisfied with the experience because it took several days for me to receive my replacement phone. Then when I see the invoice it states that I have a limited time to return my broken phone otherwise I will be billed full price. This is highly inconvenient. Also I did not have a SD card in my device therefore am unable to retrieve valuable information from my broken device due to its condition of not being able to power on visibly.

Very pleased with my transaction, the replace arrived the next day with all accessories and a return envelope for the damaged device. I transferred my data and returned the damaged device in the enclosed envelope.

The only thing I wished would’ve been better was the spelling of my name, and the time it took to talk to the right people. (I was sent to apple and then I had to have them transfer my call back to you guys.) And the fact that the kind lady that was helping me completely spelled my name innocent which is not great. You could at least ask how to spell it, receiving mail in Sidney ** when you’re Sydney ** isn’t ideal.

I had a great experience with Assurant. I received my replacement phone the next day and was able to continue doing business and communicating with my friends and family. I would recommend Assurant to others for excellent service.

My original phone was a Note 9 color blue. When I received my replacement I noticed that it is a Note 9 but the color is purple/lavender a bit pink looking. When I called to inform Assurant they explained that they probably sent that color because they had no blue. When I asked if they could contact the warehouse to check their inventory they said they had no way of doing so, they had no number to the warehouse. When I asked to speak to a supervisor they said that they weren't able to contact a supervisor. They gave me the option to return the phone and receive a refund on my deductible.

Phone screen stop responding to touch. They replaced it immediately without any issues. All I had to do was pay the deductible and things started moving quickly. I got a notification that my phone was sent and I received it in two days.

Everyone was gracious, polite and very professional. They made sure that I understood everything about what was going to happen. I am very happy that I decided to and insurance to the account. I am very happy with the Metro, I wish phone company was like you guys.

This is the worst experience I’ve had with a phone replacement. I’ve been with Sprint. For over 8 years and have always had my phone 1 to 2 days. However, it’s ridiculous that it took sinking because T-Mobile didn’t send the information to this company when I bought the phone. So they took 3 to 5 days verifying and approving the claim. Then when it should have been overnighted, it took another 2 to 3 days in top Of the 5 but more like 6 business days. Something need to change because if I have to go through This again when I’m paying for the service, it’s going to be ridiculous!!

I called in to make a claim on my wife’s phone and by the next day she a new phone in the mail. We simply popped in her old SIM card and we were good to go. I would use this service again should we have a need and or use.

Very pleased. Very professional and courtesies Done quickly. No problems. Phone still not performing very well. Assurant done their part. That's the way things should go. Great customer service. Also received phone very quickly. Thank you for you'll service.

Received the very next day to my surprise. Luckily for me my son's phone returned to its full service and the replacement wasn't needed. The replacement phone has been returned and waiting for a refund of my deductible.

I have 5 lines and 5 phones insured with you guys and I always pay my bills and very seldom have I filed a claim over the last 4 years... and yet the very time I need you all I get rep after rep who don't speak good English and it is really frustrating that I can't understand them and they can barely understand me. THAT'S JUST MESSED UP!!!

New phone arrived in less than a week. Transferred data in under 30 minutes. Happy with new phone. Scratches on the screen were driving me nuts. Screen protector applied today. Hopefully this will eliminate future scratches.

The process of submitting a claim was easy and the website is user friendly. Also, fast turn around on claim approval. I did talk with one of the representatives about trying to get my photos extracted from the phone and although they said Assurant can't do that, they were friendly and helpful. My experience overall was much better than I normally expect from an insurance company.

They were very quick an and accurate about replacement of my devices. l am very satisfied with my device. This was one of the quickest insurance claims. My experience with Assurant is always good and respectful.

The process of our phone replacement was handle quickly with the utmost efficiency. All representatives were very professionally knowledgeable about the entire claims process from start to finish. I am so very pleased with the process in its entirety. Our claim was process one afternoon and our replacement was received the very next day. That's SUPERB service.

Replacement of damaged phone. The process was very easy. It took a bit to receive the phone but understood due to COVID 19 that is not usually the normal. Instructions were easy to follow to activate the new phone.

Filed a claim for my iPhone 11, claim was processed and funds for deductible were removed from my account. Shortly after I received my tracking number. After not receiving my device the next day even though the tracking information showed delivered I called in and was told that my claim shouldn’t have been approved due to “conflicting information”. When asking what the conflicting information was I was told it’s against their policy to give out that info and that my funds would be reimbursed once I return the device (yes the one I didn’t receive). Definitely will be contacting my attorney to see what my options are in regards to filing a suit against this company. If you have ANY other choice for mobile protection do NOT go with this company. THEY ARE CROOKS!!!!

I was without a phone for 2 weeks waiting for my phone to be shipped. I would not recommend this service to anyone else. Contacting customer service was basically impossible. There was also a delay in the time it took for customer service to respond to my emails.

My phone was damaged and Assurant replaced it in one day! Very happy with the service! I informed them I use my phone to work and was able to get my phone in one day! Very satisfied with their services. Thank you very much!

I have never received my replacement phone. This replacement order was done in May. I was told that it would be on the way in a few days. It is now a month. I do not have any information what's a tracking number. I need some clarification on where my phone is. The representative I talked to you was very helpful. I still haven't received my phone.

Submitted a claim for damaged Samsung Note 10+, with no hassle or questions. It was approved & received a replacement phone within days. Super fast service! Would definitely recommend Assurant. Thank you.

Easy process. This was a very easy process to file a claim and return my broken device. The representative that I worked with was very professional and extremely helpful. I am very happy with my experience.

This claim was completed on May 26. It was not approved until May 31st after I made several calls. I did not receive the phone until June 2nd. The fact that you can get disconnected and a service rep will not call you back from their house phone is ridiculous especially when you're working and getting paid. I made at least 5 phone calls and every time they would have a different excuse as to why it was not approved as of yet. I feel I should be refunded the $99 because of their lack of attention to their advertised service of receiving a replacement phone within A-day or 2.

Cracked screen. The person I spoke with was very professional and helpful. The process was easy and extremely fast. I'm so glad we had the coverage. We have kept this coverage for new phones. Thank you.

Experience was absolutely amazing. Very easy process. It took time to understand the process between Apple and Tmobile and who will replace the screen but once they finally figured it out going through your company was super easy.

Got my phone 2 days later. Ordered before 5 pm although it's suppose to be 1 business day. I didn't have a problem with representative. Clear communication. I thought my deductible was going to be more expensive but it wasn't thanks!

I am satisfied with the initial service you guys provided. I called my accident in on May 29th and due to the weekend I was supposed to receive my phone by Monday the 1st, I had a trip planned to go out of the country on the 4th and I needed my phone and never received it. So I was very upset and had to come with my broken phone good thing it's still usable. I believe it was on UPS end but still IDK what happened but it was very disappointing not receiving my replacement in 5 days.

Phone replacement insurance. The process online was simple and easy. Email time response to my claim was spot on and provided me with excellent notice of when my new phone was to arrive. I am thankful to have had the insurance.

The tablet shipped to me was defective and I am very disappointed about this. I was on the phone with TMobile for more than an hour just to find out that I should take the tablet to the store. When I took the tablet into the TMobile store they apologized and told me I was sent a defective tablet.

I did not have any issues with submitting my claim. It was very easy to do and the approval was received almost immediately. The shipping took a little longer than indicated, but they had a pop up for delays due to the pandemic. I took the phone up to my closest metro and they helped get me going. The return instructions were simple, place it in the postage paid provided envelope and mail it. Really appreciated the ease and simplicity.

Thank you for the help y'all give when I need help when my phone service. I will always keep my insurance for my phone's so that I can get the great support and service again. Thank you for serving me as a customer of T-mobile. The worker was very helpful on the things I need to have done to get me another phone because I been months without my phone.

Horrible still. Is this the second phone in one week and it's it's still not right. Why do I pay for insurance for 14 years now and still getting screwed over. And I didn't get my screen protector, sent multiple emails for someone to contact me and never did.

When I called about my S8 Assurant was very helpful and informative about what to do in reference to my phone. At the time there were no S8's available and I was upgraded to an S9 with no extra charge. Thank you again for your help in this matter. It pays to have insurance such as Assurant.

When calling I was very frustrated with a headache. After talking with the agent I was relieved. She made me feel like Assurant really cared about their clients. She made everything understandable and went very smoothly.

It was fast & easy to make my claim, which was nice because this was my first. It took a few extra days to get the new phone, but that's to be expected with the way things are right now. Would 100% recommend to anyone who asked.

I broke the screen of my tablet on May 31. I call TMobile for a replacement. I had to pay $250 to get it replaced. The tablet arrived on Tuesday night. When I open the tablet it was used, scratched in the back. I returned it next day and contact Assurant again on Thursday. They said they would send another tablet next day. Supposedly to arrive on Friday. It arrived on Monday night only. Over the weekend I decided to go to the mall to see if I could find someone to replace the screen only. I paid $100 to replace my tablet screen. I returned the tablet to Assurant and canceled my insurance. I don't recommend anybody to use this service. It is better to get it fixed instead!!! Thanks, Rafaela.

I lost my phone on May 31st. After a good while and getting run around I was able to file a claim online, I explained I lost my phone, I did not have my phone to use the SIM card, phone was sent without a SIM card, after several hours we discovered that the problem was that there was no SIM card and there was nothing Assurant could do about it. I had to contact my carrier, after several hours on the phone with my carrier they told me they would send one out. That was on Tuesday. On Friday I called back and I was told that they did not have an order for it and that I could not expect it until the earliest on the following Tuesday. Oh, I still do not have a SIM card and I have changed carriers, bought a new phone and I have a $700 paperweight. All in all between Assurant and Xfinity just has been the worst customer service experience I have had in my 65 years. Oh, thank you for nothing.

Had the best experience with Assurant. I’m super grateful that their services are fast. I had a broken cell phone that was locked, Apple couldn’t do nothing for me because it’s coronavirus season. Assurant got me my phone within 2 days.!!! I’m forever thankful. Also, the young man that helped me was very pleasant to talk to. Forever thankful for your services. Everybody should have T-MOBILE ASSURANT insurance.

This was a fairly easy process even during a pandemic. I did have to do online and then waited for a phone call to confirm the issues. I did receive an email that they received my broken phone which was nice as I knew I wasn't going to be charged for the replacement at full price.

I would like to thank the person that helped me with my claim. He made it very easy. I have never had issues with Assurant. Thank you for a great job. I would refer a family member and friends. During these stressful times it is good to know someone can help you without causing more stress.

It was easy to send back. It had an ease about it and the reps at the store were great help. This survey is taking longer than it took to replace the cell phone. That was a long overall process as well.

The order took over a week for be completed. When it finally happened they sent a different model than the phone we previously had. A smaller and cheaper. We don't have a case for a smaller phone. I don't believe having insurance on this phone was worth the money I've been paying. My husband works in construction. He had been without a phone for over a week. When he received it he has no case. The screen broke after the second day of use. Very frustrating experience.

I made my claim online within the hour of my accident as I knew being the weekend I was going to have to wait a while. As long as the information you provide is 100% correct then within 48 hours you should have a new phone. I have made several claims now and every single time, throughout the years Assurant has replaced my device no hassle, no problems. You guys are amazing.

I purchased a brand new Samsung Galaxy G20 Ultra. The camera screen was accidentally damaged. I had no problem getting it replaced. My replacement came expeditiously. I would recommend this service to anyone who has the same situation. Thank you.

Absolutely wonderful customer service! They took care of my claim quick and easy. Got the replacement tablet in 2 days. I will definitely be using them again if I have another insurance claim. Thank you.

Thank you! Everything so fast and great! Very quick arrangement and reasonable price. I love to work with you! (Hope won't need any extra help) Highly recommend very polite staff, and customer service.

I had lost my phone in a mud puddle and for the first time I started a claim. I have been paying for advanced insurance and the cost of a lost phone is $175 and the cost of a broken phone is $99. When I made the claim she told me if I found it to let them know. I had to wait a few days to be able to drain the mud hole and retrieve the phone and I let them know and they said I had to return it because it was now the property of Assurant.

iPhoneXR phone replacement. Assurant phone insurance was very professional and helpful throughout the whole process. I was very pleased on how they handled my stolen phone issue and how I received it. Thank you Assurant.

Got a letter regarding a replacement phone and didn’t understand why certain features of Apple Care would not apply to my replacement phone. My representative was robotic and not personal at all...

They was every helpful to get my husband phone. It was all done on the auto service.. They got it here also in a timely fashion. When I did talk to someone to get how much it would cost. They were also very helpful.

Device Replacement. The given device has a smooth screen protector and the device itself was brand new. Very good replacement and the device was replaced with no problems. Would recommend to a friend.

I made my claim on a Friday and received my replacement phone the following Monday. About a week later, I took my damaged phone and replacement phone to a T-Mobile dealer and had all my personal info transferred. This was a smooth process that took about 40 minutes. The rep told me that some of the apps may not transfer and some did not but that was no problem. I then took my damaged phone to the PO and mailed it back to Assurant. All in all a very smooth process. The T-Mobile rep was very professional and efficient. The rep for Assurant was very nice and easy to deal with. Thank you Assurant.

Very easy process. I put in the in the information that was needed. I was given an order number. I was told my information for submitted and verified. I was given a tracking number. Once I sent my package back, I then received an email that my item had been received.

Very fast turnaround with sending device but extremely poor follow up service!!! Phone screen damaged. Needed to get my data from the phone before sending in and there was absolutely no flexibility with timelines despite current risks with going for in person services. When I was finally able to drop off my phone to be repaired I was then notified by TMOBILE (not Assurant despite many conversations with them) that repairing the screen may void the warranty. So I will simply return the replacement device. Such a waste of time!!!

I purchased my iPhone in Oct. 2017, so when I went to file my claim, I was denied a number of times because the Apple Care had expired. I was passed back and forth between Apple and Assurant a number of times. My dad has been paying the insurance since we got our phones. Finally he got a hold of a manager who was able to file our claim. In the end, $100 for a new phone was a great deal but not necessarily worth the inconvenience.

Woman on the phone was exceedingly pleasant and helpful. Made the experience far less painful than I expected. She was able to immediately confirm that my claim was approved which was a great relief.

I went through the steps to get a replacement device. I have been with T-Mobile for many many years, and have filed a claim or two in the past. The last time I received a device, it had an issue. This time around I received a phone with an issue where I cannot hear the other person on the line. It is VERY faint. Only way to hear them, is by placing them on speaker, which is not convenient in most circumstances. For this exact fear, is why I wanted to “new” device, and NOT a refurbished one.

Great customer service and my replacement arrived quickly. They were very understanding and put me at ease during a stressful situation. I would definitely recommend. They stayed with me thru the whole experiance.

Everyone tried their best to find me the correct replacement device and everyone was friendly. I am satisfied with my replacement device. They were very helpful. Only thing is that the processing and shipping took longer because of COVID.

Great experience. My claim was submitted. Within 24 hours my phone was here so I really appreciate these services. It was extremely beneficial. It make you feel a little comfortable with paying for ya'll services..

I filed a claim on the phone on 5/26 and emailed my driver's license like the rep/agent said and checked the next day on Mywirelessclaim.com and claim status said received, so I called and I talked to a Josh 5/27/20 and he said, "All looks good and you will have your replacement phone next day 5/28/2020." Later that afternoon looked at claim status and said rejected not enough information. 5/29 Called again and talked to a Dominique and argued with me and I asked for a Supervisor and after 15 minutes a Austin answered and said he would follow through and I needed a US Cellular bill now.

Awesome Customer Service! My replacement phone was lost/or stolen in transit though my tracking number stated I received it. They launched an investigation & less than 4 days sent another. I appreciate it so much! Because I never received the other one.

Filing the claim was easy and I received my phone according to the time and day scheduled. Just would have helped if you could describe that you cannot finish filing the claim on the device you're claiming since you will have to finish it in another device. The new phone works good and setting it up was easy peasy.

It took a little bit to review the claim but once it was approved it arrived the next day. It was a little difficult to set up the phone since we needed a new SIM card. But we figured it out and got the new phone working with his same number in the same day.

My experience went well. I saw my device the Monday after. So in total I waited the weekend sat & sun. It arrived on Monday. My original phone was blue and my replacement was pink, that would be my only negative about the transaction. Either way I am satisfied and happy with my new device.

Received my replacement quickly but it was defective. Promised a second replacement. Still waiting. Told you were waiting on stock after I had to escalate the call to a supervisor. Excuses excuses, excuses. No resolution.

It was simple to some degree, just like taking care of my business in person, if you have to do everything yourself, other than that everything is good... Need updates on when Metro change phone company as far as insurance is involved.

Even though I paid the 99 dollars I never received the replacement phone from FedEx and now I have to wait for 14 days. My screen is broken and can not wait for much more also as I need the phone to work.

1st- the rep that helped first sucked. So rude and unpleasant not trying to help me. The second claim filed for this with different rep was better.v2nd- the refurbished phone you sent me was broken and audio problem. Had to to replace again and there was an issue with how the rep filled the exchange so I still don't have working phone.

Wait time was pretty short. Customer Rep was courteous and helpful. I received my product quickly with no problems. I've used this company before and they always help me. Well done. Thank you for your time.

I spoke to Chris shortly after getting a text confirming my claim was authentic. I explained to Chris I did not get a delivery address option and explained my phone cant go to billing address; and that I would need to cancel the claim. I was reassured by Chris that instead of canceling your claim you can just have phone 'RETURN TO SENDER" once you have a tracking number. That information was totally false, I was not able to have nor was there an option for me to have the phone returned to sender so that the phone could be send to my present location. This has left me with the feeling that Assurant does not care about the person they are supposed to help; just completing the task at hand to further their objective.

I’m happy with how fast the delivery was. It was hard for me to send my old phone back. The process to make a claim doesn’t take long at all. Pretty easy to get through. The package I received was not damaged.

We were very pleased with the experience and the service that we received from my representative that helped us. We also are very happy with the fact that the phone came less than two weeks my son was very happy about that. We were all so happy with the fact that they gave us our tracking number which in turn helped us immensely with the tracking of the phone. Tt was very accurate and very helpful. Thank you very much for your business and you're helpful and eligible Representatives that you have working for you.

I recently requested a replacement cell phone as part of my insurance claim. I submitted on a Friday and did not get the phone until the following Thursday. No charger was included in my package. Since the insurance has my data and expects me to send my Note 5 back or be penalized, I expect the company should know when replacing a device that is newer requires a chargers that are comparable so that I may use it. I called in twice to request a charger. The first man I spoke to did not escalate my request to speak to a manager when he could not enter my account. For some reason my last four of my SSN did not permit me to enter the account, even though I already had my replacement phone and obviously was able to confirm my ssn days earlier.

Great job with helping me with delivering my replacement phone. Its was a fast process. Didn't have to wait long at all. The rep was very knowledgeable and explained everything very well. Would recommend to friends.

I accidentally dropped my cell phone while at work. Thank you for helping me to get another one. The process of getting another phone to prove it was me took a while but it finally got done. I have my replacement now. I will be sending back the old one on Monday 6/8/2020. Thank you!

My wife's phone was making calls on its own and acting strangely. It was determined to go ahead and have it replaced. Went smoothly so no complaints so far. I sure I would recommend this insurance plan to others.

I pay for this insurance on my phone for accidents and today I had one mowed over my phone. It cost me an extra 75 dollars because there was not enough pieces left then I paid for the next day shipping and then didn’t receive my phone for 4 days. Poor service.

I could honestly say that my experience as a customer was amazing. Great customer service even during this Pandemic. Quick response and delivery. Very satisfied and would recommend wholeheartedly.

Claim **. Waited longer than usual for replacement phone just to receive a phone with a sticker stuck on the back that you cannot peel off without damaging the phone. Customer service representatives were friendly each time I called so that's a plus. I was also charged $99 twice for the same phone. Once when I file the claim months ago and the other before I finally received the phone last week....over two months I.

This is my 3rd time utilizing the Assurant Service and I must say my recent experience was this worst. It started and ended with lack of communication from your customer service informing me that more information was needed. Also I never received confirmation that more information was needed to process my claim. The online tool did not convey what was needed. I called customer service who did not understand what was going on either. The length of time involved to process my claim and confirmation that a device was being mailed took several weeks. The worst experience ever. The Pandemic cannot be used as an excuse.

I found your representative to be courteous and proactive about seeing to it my warranty was honored. They went to bat for me with the TMobile store in Kirkwood who would not cooperate or follow rules/protocol. It would have been all too easy for her and them to pass the buck and leave me hanging. Thank you! Dr. Jeffrey **

The process was quick and easy. My only problem was the automated system wouldn't accept my credit card for payment of the replacement but when I spoke to a person, instead of taking my card #, he transferred me back to automation. I changed cards.

I ordered a new phone during Covid-19 and it came the very next day. I had no idea it would be sent so soon and arrive so promptly, but I am very grateful and satisfied. The customer service agent was also very, very nice and friendly.

My defective phone; froze up, was immediately replaced the next day after I made the report. I am proud to have such insurance on my device. I highly appreciate the immediate attention given to me. It pains me to mention that I mistakenly dropped the new replacement phone today and the screen broke.

One of the phone on my account result damaged, I called customer service for replacement and I received excellent attention to this matter. Thanks. I loved T-Mobile and the products they offer and the plans.

Call center employees were very helpful and knowledgeable. I got the phone the next day. Losing the phone was a hardship but the staff at Assurant made the process of getting another phone simple. Thank you so much!!

I received new phone promptly but was given no MEID number to activate phone. Called and asked for the digits and was told it would be sent on a receipt with overnight shipping. It's been 5 days and has yet to show up. Still stuck with my broken phone.

I placed a claim on 5/26/20 for replacement of a Samsung S9 do to a drop cracking glass & case. They sent a phone to wrong address. Order was cancelled per their instructions. It has been 12 days & no phone has been looking located. Their website has been down for 36 hrs.

Insurance handset replacement. The rep was very knowledgeable and quick and efficient in the entire matter. He made sure that everything was accurate and that the order was sent on time and I was able to receive it with ease and the phone was ready to use from the moment I retrieved it from the box.

Phone replacement. Our experience was great. What the operators said would happen, happened. They were courteous. They called me back to ensure everything was going well and that we understood what needs to happen on our part. One thing...when they said they would transfer us to an Apple operator, we actually got transferred to a T-mobile operator. That got confusing at times.

Phone replacement. The rep was a little hard to understand but courteous and helpful. There was a little extra hold time waiting on them to answer. The rep seemed to be very knowledgeable about the process.

My experience was ok when placing however getting the device. I was disappointed because of the amount of time it took to receive the phone which was promise overnight and didn't happen but the good part was the surprise of it being upgrade if I have issues in the near future. Now I know what to expect.

The phone is good. It is the way that I had to wait 6 days for a phone. I told that I am diabetic And that I could not go 6 days without a phone. No effort to find one somewhere here in the US and get it to me before it's it's days. There were no emails for tracking, no tracking number and I was not even aware that it had been delivered. Okay that is totally unacceptable.

Excellent customer service. Replacement arrived next day. Awesome. Information guide helped make my downtime to less than 30 minutes. I can't say how satisfied I was, in but one word. Fantastic. Bravo.

I was sent a broken device and then told I had to file a new claim for a replacement. This insurance company is a bunch of crooks. I am only still enrolled for the jump program portion with Tmobile and will be canceling my plan when I upgrade in a couple months.

I was very pleased with the service received when my phone was broken, the clerk at the phone store was very knowledgeable in telling me what I needed to do because it was my first time returning anything. Keep up the good work. Thanks, Dalaura **.

Screen cracked. Customer service was very helpful and my order was expedited. He also told me that if order is place before 8 pm I would receive it the next day. It did arrive following day as promised.

My cell phone looked like it was about to explode. After I called Assurant they confirmed a refurbished phone would be sent to me, paid my deductible. I was surprised to see my phone arrive the next day. Now I need to return my damaged device.

I've called, emailed, also went to numbers places asking where my replacement phone is located and haven't received any information on it. And recorded a email saying I'm going be charge if I don't send in my broken phone, which I'm supposed to send back by tomorrow.

I was told was getting LGV30 instead got a different phone and took a while for any updates. I could not understand or hear the customer service rep. Took 3 phone calls later to get to someone that was not cutting out. I was also told could make the insurance payment online and that was a lie. The people working for you should know this.

Damage tablet. I made 2 calls. The first one was disconnected and the rep did not call me back. The second rep was more effective and much helpful. He was courteous and knowledgeable and very happy to be helping me. He saved the day for me.

Replacement OnePlus 7T. It was an ok experience in the beginning. I had a lot of fun around with the customer service line. They sent me to the store then they sent me to tech, then I was sent to warranty and then finally after about 3 hours I was sent to the insurance claim. I talked to a wonderful lady who was able to help me out and get me a replacement phone the next day.

I received replacement device promptly but had to request a charger due to receiving a device different than the original. I found the cost paid for the replacement a bit high, but I'm pleased overall.

My claim was approved around 0830 and the payment was processed processed by 1330. I was under the impression that I would have received my phone within a day if processed before 1700. There is a key used to replace the SIM card in the newer Galaxy models. If possible could Assurant send a replacement key to replace SIM cards, save us the hassle of finding a cellphone store that's open. Thank you all for your help.

Horrible experience. Address was put in wrong somehow and even after cellular company called still very rude customer service. Was told my phone would be here next day and it took 6 days. Waited on hold for over 45 minutes. I'll probably just drop this insurance and pay outright from now on.

My experience for the most part was good. There was a difference in the delivery time that was promised and that actually occurred. Also you sent us packaging to return the device but this was a stolen phone claim. The phone is working great and my son's glad to be back in service.

Everything was quick and easy except customer service. They are spoiled, bad attitude. I had to establish communication with Assurant twice for the same and both times I was treated in a grotesque manner.

I was amazed when my replacement iPhone was delivered in less than 24 hours after making my claim, The instructions included for the return of my damaged iPhone were self explanatory and I had no problems. Within a few hours of receiving my new phone I had it completely restored from my iCloud backup and I was up and running. Thanks!

I receive a phone Note 9 which is no working properly. It turn off by itself many times. I return the same remanufactured you sent me. I need a good replacement. Thank you. Hope to get my replacement soon.

If I had not called to verify my claim I would not have known the claim did not went through. I received the different messages from each representative and one put me on hold and never came back. I received my phone a week later from the date of my claim.

Did not receive the right model of phone and color. The color was pink and it took a too long to process the request. For the price I pay for this service I should not have to deal with what I dealt with.

What such fast service! I filed a claim and received my son's tablet overnight for him to use the next day. It's mostly likely because I paid my $49 deductible. I received a brand new one looks like. Love it!

When we tried to order a replacement phone, we ran into several issues. I was not the primary account holder, so they sent an email to my husband for more Info. They then told him to upload a phone bill. This process was difficult and techs at Assurant were unclear about this process. Two days later we still hadn’t heard, so I called back and they said they never received the needed info.

I was very pleased with the service I received by my local store in assisting me throughout this process, they have always been on hand to attend to all my needs over the past 13 years. Excellent and knowledgeable staff.

Phone replacement and return. Superb customer service all around. From customer to technical service phone call, explaining problem with technical understanding, mail return fast and insured with easy steps with exchange. THKY

Very dissatisfied initially. Please review memo that agents left that is associated with this claim. I was double charged for my deductible in which it took an unacceptable amount of time to refund the amount Owed and to send the replacement device.

My experience with Assurant was seamless and stress less. My phone had a cracked screen. I contacted them explaining my matter and they responded immediately. I received my new phone shortly thereafter. I would recommend anyone to invest their products in the hands of Assurant.

I was impressed by how easy the process was and how quickly my phone arrived. However, my replacement phone will not hold a charge and will disconnect from cellular service every couple minutes. I expected to receive a better quality phone.

Great speed with everything going on. Only disappointing it's not the same color which made me buy the phone in the first place. But the purple is nice too. Would of been nice to have my ocean blue note 9.

Received our replacement device and I can not talk if I put it on speaker. The speaker is all garbled. Called customer service and they wanted me to send back the replacement phone BEFORE they could send another one meaning I would be without a phone for at least 3 days. I told them that was unacceptable and asked for a manager. When she came back In the line she said I had 180 day warranty and could take it to T-Mobile for a replacement.

Have not yet received my phone. I have checked the website with my tracking number and it keep saying it's being shipped out and have not shipped out yet. Trying calling Assurant and can't get through. I need my phone. What do I do.

My phone was stolen, I contacted Assurant to file a claim. The replacement phone was overnighted to me the same day. This is not my first claim. Every time I've filed the outcome has always been a positive experience.

Replacement Phone (Note 5). I placed a claim for replacement phone because I dropped my phone, cracked screen and starting having operational problems. The reason I am not happy is because I pay for insurance to replace my phone and was told that my Note would be not be replaced and the only option I have is another phone that is not a Note. The reason I like Note phones is because of the large screen because I work from my phone. The phone sent was A LOT smaller and I can not work on that. When calling back I was still told that basically that's all there is. Take it or leave it. Well I am leaving it and probably won't be continuing to pay for insurance that I cannot use.

Upon dropping my phone and breaking the screen, I immediately filed a claim. After filing they stated I would get an email when it was approved. After 24 hours of not getting email, I logged back in to find an obscure place saying they needed my TMobile bill. Couldn't find a way to upload the bill so I called. After a good wait a friendly person helped me find an upload place that I never would have found somewhere down the Contact Us link. I uploaded and it then took 24 hrs to get into the system. They shipped it and 24 hours later I had my new phone. A total of 3.5 days without a phone. I have since returned the phone in the USPS cardboard envelope they provided and I have gotten no feedback about having received it after a full week. The tracking site still says they have not received it. Worst service ever. I will cancel the insurance on this new phone. Very unhappy.

It was the last gentleman that I spoke to, that actually made me feel I was being heard and was helped. The previous days were a disaster. We have to pay full price for our phones. Then to get a replacement phone that has issues is very upsetting. Then to further the stress now to get a replacement without other proof..copy in hand that my original phone was in route back... The fact that the phone you sent as a replacement was not working is Not My Fault.. Don't punish me for your lack of quality control. Not to mention the safety issues of phone getting HOT.

Apple Ipad 32gb Rose Gold & Apple Iphone 7 Black. Both devices listed above screens were cracked. Additionally, the Iphone 7 was not going past Apple symbol when turning/start up the phone. Repair facilities were not available for 2 weeks out for repairs and apply insurance price and process is a joke. Why do I paid MONTHLY for insurance through my phone carrier in ADDITION TO the other insurance just to pay full prices for phone replacement. Just dumb.

Phone replacement. Not the horror stories I've heard. The customer service rep did confirm with you that the phone was destroyed not just an Apple service fix of a broken screen. Without going into the store and having them initiate a claim through you it would've never happened. So shame on you for not making it very clear and more consumer friendly.

The phone correspondence has been ok. I received the replacement phone. It had a speaker issue. Sent it back. Now back to using broken phone. Waiting on #2 replacement. Had already put screen protector on #1 replacement so I'll be out of luck on that cost.

LG Stylo 5 32GB. Assurant provided fast shipping service as promised. New replacement phone was secured properly and safely inside its shipping box. Instructions for "Xfinity Mobile Protection Plan Quick-Start Guide" was also provided inside box along with a receipt "Explanation of Benefits" and a return shipping box with a return shipping label for the old damaged cell phone. I am highly pleased with their service and would definitely recommend them to friends/family. Thank you!

Customer service was excellent and didn't have any issues with staff and was very knowledgeable on what to do. Didn't have to wait too long for the review of the claim and when the claim was approved the device was sent right away.

Claim process went smoothly. Customer service was great. Time to recieve replacement device took longer than expected due to shortage of my device in storage warehouse. Other than inventory issues, claim went well and once my device was shipped, recieved it the next business day.

Another iPhone was impossible to use it. You couldn't listen when talking by phone. Speaker faulty. Third iPhone "battery healthy" at 82% What??? Yes. Almost dead. Next iPhone after two months in use nobody can listen to you when using the iPhone itself. Microphone gone. Only able to use it with headphones... Waiting for replacement...

The process of replacing the phone was easy and there was no hassle when reporting. When attempting to request the new phone, my address was not accepted by Assurant's system so that was a tad annoying. Also, when completing my first update on the phone it restarted, optimized and updated three times before staying on content. That was frustrating.

Submitted my claim on Thursday, heard nothing until Tuesday (and I had to reach out) and I found out that my device was "out of stock" and no one had tried to reach out. My option was to buy a phone at full retail price (899.00) only to be reimbursed for half which is absolutely ridiculous to ask during a pandemic with no employment. I was then told I would hear in 24 hour once my claim was accepted (which I did not and my claim was accepted shortly after the call). Heard nothing for 48 additional hours in which I was told that my device has somehow become available magically and would be sent. Terrible experience start to finish, only positive was that I received my device and don't have to deal with this anymore.

Replacement phone. Filling my claim was easy. I filled it out online then followed up with a phone call. Spoke with a representative to make sure they had all the needed information. I was able to track the progress of my claim online. Once the claimed was approved I paid my deductible and received my phone within 48 hours. The process didn’t take long. I’m very satisfied with my service.