Assurant Phone Insurance Reviews

This warranty company is horrible. I was sent a broken replacement device. Called and was told I have to send back the broken replacement device before they can ship out a new replacement device. Horrible warranty company.

For every day I was without my phone, I lost $100. Are you going to reimburse me for the losses, while you all sat on my application? Didn't think so. I can't understand why it takes three days to verify my identification that I provided.

Well I have still not received my replacement device. I filed my claim on Oct 24 and was told I will receive my device in a few days. Well they sent it to the wrong address so when it was sent back to you they sent me another one. Well weeks go by and still no device. Fed ex tells me that the package they received from you had empty contents. And still haven't received or heard a thing about my device.

Even though I wasn't the account owner I was able to proceed with customer service at a very good and reasonable speed with the account owner. And was satisfied with my employee patience while I translated to Spanish.

Company Marketing material states 24 hours to approve a claim. 3 days after filing was still approved so called and was told “it can take up to 72 hours) which would have been that day. 2 days later still not approved so called again and finally got it approved 5 days after filing. Company info also stated the phone would be shipped overnight and arrive the following day. It arrived two days later. Also Assurant materials states it was $99 deductible for the replacement phone. Was charged $175. SUCH LIES! WASTE OF TIME!! Will cancel policy and just buy a refurbished phone for cheaper and faster. Would have given ZERO stars if that was option.

My experience with Assurant was pleasant and very quick. Told them what happened and they were right on it without any problems or issues. Highly recommend their services. When you purchase your phone be sure you add this insurance.

I had huge problems with my order to the point I was going back and forth with Assurant and Tmobile to get my claim approved. After a month and countless phone calls I finally received my replacement. A big reason for the delay was I would get told to do something by the assurant rep and still get denied after I had done exactly what they asked.

I dropped my phone and the screen cracked (horribly). The replacement process was quite simple and quick. The agents that worked with me in the store and online were very helpful in getting me to the right people to replace my phone.

They were friendly, and fast, easy care instructions on the website or over the phone. Very professional and helpful, you can track your order and your progress as well as shipment and return of my broken cell phone, very stress-free!

Insurance is not for the old phones only for the new phones I think. Please when person has old phone try to market value of that phone not with the phone which are not in production. Person always cannot buy new phones.

It not as simple as it seems, I had to send a copy of my DL in order to process my claim in a special format and it still needs to go into review. Having insurance does not seem to be worth it, and you can not talk to anyone everything needs to be done online.

The representative was very knowledgeable and helpful in giving the highest customer service. She could go be. Very nice assertive person. Need more people in the world like her. Old school customer service ???? service. Thank you.

Quick and easy replacement service. Shipped quickly and the website was very easy to navigate. I liked that I didn't have to speak to anyone and it was all done through the website. The new phone works perfectly.

I have been lied to several times on when my phone was going to arrive. The story kept changing and it took over two weeks for me to receive a new phone. Horrible experience. Thinking about cancelling.

Honestly, I was not satisfied with Assurance because my Son’s phone can’t be changed out because he was using my old Iphone7 phone during this pandemic. And to tell me that is upsetting especially during this pandemic. And you guys know the Apple Stores were closed for a period of time and so you are telling me that I am paying on a phone he is not even using is so unfair. His phone was ran over by a car when he was running across the street for work and it fell out his pocket. So please help me with this phone.

Everything was fine, speedy service, speedy phone replacement, courteous customer service. Thank you for replacing the phone so quickly. It is disappointing that I had to pay an additional $99 for the replacement phone as I already paid for the insurance and didn't realize there would be this deductible but all in all I am satisfied.

The person on the line was very helpful and quick to settle my claim. Very professional and helpful through the entire process. They also let me know that if I had any problems that they would walk me through the process of transferring my info.

Unfortunately, I fell & damaged my phone & had to file a claim for a replacement!! Assurant made the process possible with little effort from me. Being a senior citizen, this is greatly appreciated!! Thanks for all the help in getting this matter taken care of!!

I lost my phone and filed a claim for a replacement. I was not sure if it would be replaced since I had recently filed a damaged claim on the same phone. After filing I received my new phone without difficulty. So glad that I had insurance.

There is a large section of the bottom left of the screen that goes unresponsive from time to time. It is right over the keyboard, so that is very less than ideal. If the screen is off, you can visibly see the spot where the glass was not properly glued down. The volume keys are very sticky and also unresponsive.

The website to file claims needs revamp when it comes to entering a phone number when an account has multiple phone numbers, it’s not specific. The text message will need to go to a device that receives text. It wasn’t easy to start over if the number was incorrect. Otherwise it was smooth process after I made automated call and resumed online to complete.

Iphone was broken and the replacement process was easy. Placed the claim online and the phone was sent out quickly. The return was also easy with just replacing the old phone in the box. I had a little frustration in the beginning because I did not have a Tmobile pin but the customer service representative helped tremendously.

My experience was AMAZING. I got my new phone the following day after speaking with customer service. Customer service was extremely helpful in making sure that my new phone arrive as quickly as possible. I'm very happy.

Replacement device was bad. Customer care people adamant to listen the issues with the replaced phone. Replaced phone bad/refurbished phone. Hence I cancel my order. It is useless paying insurance, since 5 years and it is utter waste of my money.

I lost my phone on Saturday November 28 and filed a claim on the phone with a representative. He took all my info and said that I was supposed to receive an email to upload proof of identification. I never received the email so I called back again on Tuesday and spoke to another person. They told me it takes time to receive the email and also for them to ship out the phone. So days go by and on Wednesday I ask my daughter to check online and turns out they never filed my claim and I had to do it on my own and wait another extra 2 days for my phone to arrive. I was very upset and annoyed that I had to wait a week to a get new phone when I'm paying insurance for a reason and especially since my phone is something important. It's what I use to communicate and go everywhere so I had a hard time with this.

Overall very disappointed. Received not only a phone which was not identical to my original device but it was also someone else's used (reconditioned) phone not a new replacement phone. Not worth the money I spent over the course of the contract. I could have purchased a brand new phone that actually was an identical match for my old device with the money that was spent on this insurance.

Overall I was very pleased. The only thing I would have them do different is at the end after you've filed your claim they ask you to call. I completely forgot about that and my claim was not actually processed until I called. I would suggest they do a follow up call. The payment is processed almost immediately and this just avoids any further delays in getting your new device.

You guys were very helpful and explained things to me far as my coverage for lost and stolen phones. My 9 year old daughter lost her phone and was very distraught, this is my line of communication to her because she doesn’t live with me so I was glad to be giving the opportunity to have you guys take my claim so I could replace her phone.

I received a device to replace a device that was damaged. When I went to activate the replacement device the IMEI number was already assigned to an account that is not mine. I contacted the office and was instructed to send the replacement phone back with the provided return label. The replacement device was mailed out on 11/27/2020 and it is now 12/8/2020 and I am still waiting on a working replacement phone and have been using the damaged phone. I paid the deductible and I pay the premium for your insurance program and yet I am still using a damaged device. I am not happy with your service and I am considering canceling your insurance based on this poor experience with your company.

Everything went smoothly, answered the questions and then they asked a couple more but review time was short. Emails were sent every step of the way for status and next thing you know, I have my replacement.

I requested a replacement on a broken S20 phone. Four days later, I received a S20+ that was a different color than my phone. While I appreciate the "free" upgrade, it really wasn't a free upgrade. I didn't want that big of a phone, I didn't want that color. The insurance payments went up due to the phone and I had to purchase all new accessories i.e. phone case, cover, etc for it as it was not the same size. I was not thrilled, it would have been nice to be notified in advance. Calling in to the representative, she was not nice and she gave me no options it was like this is what you get and that's it.

Phone was never delivered. Have been waiting weeks for replacement while the claims department takes their sweet time. Don't think I will continue service after this fiasco is over. Not worth the cost for this level of service.

The customer service was very good. The representatives listened to me and responded well. The only disappointment was I kept getting emails stating the phone was mailed, and I could not track it until the day it was arriving. But, it was all good.

I was sent the wrong phone now I have to wait for my money to come back on my card to get the right one. I would’ve preferred to just transfer the money towards the right phone. It’s already been over a month since my son hasn’t had a phone.

I called to report that my replacement phone was cracked. I was supposed to get a label to send it back but still haven't received one. I will have to call back again and I don't really have time to keep calling.

Tried to file a claim on a broken phone. Using another phone that is covered under them and they said since sim was not in broken phone they denied claim. How can a broken phone be used? All day and got a rep that just sat there saying no because had to wait to get money up to pay deductible just for some yutz to say the sim card was not in the phone being claimed even though paying for broken phone, good phone and a watch thru them. Totally stupid people. Stupid reason. Company sucks on service and does not follow up with valid reason. Even went so far as to say they only insure the sim card!!!!

Quick response, replacement phone arrived in 3 days and works well. Overall good experience. Returning my old phone was easy, using the supplied materials. I have no complaints about the service from Assurant.

My new phone was delivered in a matter of 2 days. The person who took care of my claim was knowledgable and experienced. The new device was very well packaged. Great experience over all. This insurance company is one of the best out there.

Everything went smoothly. I had a great experience. I would recommend Tmobile insurance plan to anyone who purchases a phone especially if it's a Note 9 or better. 5 star service in my opinion. New phone is great.

I fell and dropped my phone. The girl I spoke to on the phone to transfer my data from my old phone to the replacement (who was working from home) was phenomenal!! Originally, I went into the T Mobile store on West Sahara/Cimarron. The employee didn't even try to help me. All he did was take out the SIM card from the old phone and put it in the new one. He didn't even try to do the transfer. He said that was all he could do. He was very rude. If it weren't for the young lady on the phone, I would have considered switching phone companies...So kudos to your people working at home. Poor service in the T Mobile store. Please recognized the employee that helped me. She was professional, knowledgeable and kind!!

Had to get a replacement for my grandson broken phone. It was one of the worse experience I ever had with a company. It took days, kept getting runaround, talked to so many different people, all told me something different then the only way I could get in touch with someone was on the chat.

When my phone fell out of my pocket and landed face down on the parking lot, the day before Thanksgiving, I was afraid it would take a long time to repair or replace so I waited until Friday to file. By Monday I had the replacement and instructions on how to transfer even though I had no control over my old device. Thank you!

You sent me a different phone than the one I'm replacing. I claimed a Google Pixel 4a 5g (128gb) and you sent me a Samsung Galaxy 8+ (64gb). So not only a phone that doesn't have 5g but also half of the data space. At the very least you could've contacted me asking if the galaxy s8 was an acceptable replacement. Please let me know when I can expect you guys to have the Google pixel 4a 5g in stock. Thank you.

Your online system said my son's address did not exist so did not ship the phone to him but I was not notified there was a problem. Now the upgrade credit promotion I was trying to take advantage of is over because of the delay and I can't afford his new phone with the deductible I spent to get a working phone to trade in. This is a huge ripoff and I will never insure a phone again.

The 1st 3 weeks NO ONE person explained clearly they could take an Image from my Serial # from phone's screen and just attached it to my original receipt. The phone was not the international version as original, I don't even know if I can use the new phone you guys sent with a different company within the US. Very disappointed.

Only issue was not being told my claim wasn't fully completed as payment was not completed online. There was no email or anything saying payment wasn't processed. I was under the impression everything was done. It delayed my order several days until I called and asked why claim hadn't processed. After that everything went quick and smoothly as expected.

At first just getting the claim started and processed was very difficult. The 1st time I called I was on hold for a very long time then the second time the guy hung up on me without even letting me speak. So I wasn't too happy.

I was not happy with the claim process procedure. I called the phone number and talked to an agent that took my information and as we were finishing she said that I had to make the payment on my end rather than her connecting me to the line to make the payment. She said I had to answer a text for me to make the payment and I never received the payment link and I was hung up on by rep. I had to callback and go through process again with new person that was helpful rather than first agent.

I liked the fast service that was provided for my cracked phone, the phone was starting to have issues like dropping calls, texted messages were not going through. I appreciate the fast service. Thank you so much.

I really appreciated an immediate delivery. The customer service is excellent politeness, understanding as well as Patience of the representative is very good. I recommend everyone I meet to have your service.

I had to replace my phone and with Assurant. My fee was low and the new phone arrived within the following business day. The customer support team was excellent and I would recommend everyone.

Very prompt, immediate, attention and resolution. I was amazed with the results. Very impressed and appreciative. The person who answered could be understood and had answers and if they didn't know took time get answer.

CPR that handled the screen replacement did a great job. Timely and fixed right the first time with no issues. My issue is the high deductive charged ($175) for just the screen replacement. I didn’t replace a phone, just a damaged screen. For as much as we pay for monthly insurance to charge $175 for a screen fix and it’s not even a new phone is way too much. If I had another option, I’ll use it next time.

Well, when I lost my iPhone 5, I figured I was covered to receive a replacement phone, since I had damaged my previous iPhone 5 and it was replaced with a 5. Because it happened the day before Thanksgiving, the replacement phone took five days to arrive—not the overnight that was promised. This is why I've never disconnected my landline; you never know. Also, I didn't expect to get an iPhone 7, and had ordered the wrong case; that needs to be sent back. There's an appropriate case in transit, which should arrive in a few days. All in all, this was a satisfactory—if frustrating—exchange. All's well that ends well.

I paid the deductible and monthly bill. I lost and reported my cell phone lost on November 25, 2020. It is December 6, 2020 and I still do not have my replacement cell. Is there anything else to be said?

I was able to easily go online and enter my information. What was wrong with the phone and within a few days I had a replacement device. Was able to get new phone up and running within an hour of receiving replacement at my home. Thanks Assurant for such an outstanding experience.

Was a very good service. I get my new device super fast, I call them and explain what happens with my Samsung Galaxy Note 10 plus and they recommend me what to do and how, I totally recommend this company. Keep the good work, thanks.

Phone screen smashed when a glass fell from the cupboard and landed on directly on my iPhone. Easy ordering - the form requests basic information. Quick deliver - tracking number provided and received replacement within 3 days. Smooth process overall. I would recommend Assurant.

Superb. Professional. Friendly. Courteous and effective. I would definitely recommend T-Mobile as a provider and Assurant as an insurance company. Everything went exactly as planned and the product arrived prompt the next business day. Thanks.

The process online was quite vague and I was not sure if it was processing etc... But once I called in and spoke to a representative I was extremely satisfied with the process overall. She was so helpful and pleasant, and I appreciated her very much!

Tablet screen crack by accidental fall, I think my deductible was too high for an equipment that is not longer in the market $100.00. Everything else went smoothly and I received my replacement very fast. I sent my old equipment back already. Thanks.

The service was good. Everything was quick. They provided all the packaging. Everything is done online. Make sure that you have all your information because you'll have to start over if not. Also, the phone queue is impossible to get through.

Claim was promptly reviewed and approved. The total process, from beginning to end, was seamless and very professionally accomplished. We now have a new, indispensable replacement phone! Thank you for your prompt attention to this claim.

Got my phone quick, replacement works fine. I have had T-Mobile for a while and have no complaints. I have service everywhere when other people don't, my hot spot works on all my devices and my plan is good.

The delivery of the replacement phone was fast but when I received the replacement phone it did not work. The screen was broken so now I’m still phoneless and have to wait on another one to be sent.

I find it extremely unpleasant that I was robbed at gunpoint and my phone was taken from me at gunpoint and still was made to have to pay for the deductible. I would have understood had I dropped the phone and it was damaged or left the phone in car and was taken or left some place and it was taken.

My phone call was great. Pleasant voice. Understand. She made it quick and easy. My phone was cracked at work by one of my residents. She understood and said accidents happen. Although she was in another time zone she sounds bright and cheerful. I would line her on the phone anytime.

It was easy to file a claim to replace my phone. I got the new phone within a few days, and send back the broken phone a couple of days after that. Insurance is worth it if I can get phone replaced that smoothly.

The process of filing the claim was really quick and easy. Received the replacement phone in 2 days! The entire process was hassle free. And the lady I spoke to was really nice and helpful. Overall a great experience.

I pay my cell phone provider $180/yr on 2 separate phones for Assurant cell phone protection plan. Screen cracked on one phone & they tell me there's nowhere in this area to bring my phone to be fixed for the $29 coverage shown in my policy. Keep in mind I am in a very highly populated area between Fort Lauderdale and Miami Florida. I am forced to send my phone in to be repaired and pay a $99 deductible. Not only will I be without a phone for 9 to 11 days but paying a much higher rate than I'm supposed to. I feel I am being scammed and wish that my cell phone provider did not have this company for protection I feel I am being scammed and wish that my cell phone provider did not have this company for protection.

I am well pleased with your service, from start to finish, I do not have any problem and your staff are professional and up to the task. Timing was very efficient and received my replacement phone on time.

Terrible treatment. In over 6yrs I carried this insurance this was my 1st claim. Got lots of running around by constantly denied my claim by asking for more documenting that I didn't have. They dragged me to the mill. On my next new device I will refuse to buy insurance for Asurant. Not mentioning the constant premium cost increases. They are the worst.

The replacement phone had a chip in the bezel. The bezel also feels weird like it has a sharp edge I assume because of aftermarket display replacing whatever the phone had before and not being the exact same size. And the sim card wasn't the right size. The sim card YOU sent didn't fit the phone YOU sent. The online form process wasn't easy either. All in all I'm not happy with the replacement. But I'm happy to have my phone replaced. It's in an otterbox case now which is difficult to put on and take off. Otherwise I'd send a pick of the nick in the bezel. It's on the left side by the bixby button.

Dropped the S9+ and cracked the phone screen in several places. It is returned for service and replacement...Great service and I'm truly willing to recommend you all family members and friends. So far everything is working fine.

Very quick, and easy replacement of our broken cell phone. The process was very easy to understand and complete. No complaints here, whatsoever. Having an easy process makes an already stressful situation so much better.

Very easy experience. Didn't have wait long. The experience while actually filing online was simple. The fee is reasonable. One thing that did confuse me was when all was done I was notified that I had used two claims and to contact T mobile to find out about any further claims. I dont see why anything would change as I'm still paying for your service each month.

The claim process was really easy and the claim was processed in a timely manner. Received the replacement phone when the email said it would be delivered and the phone was the same one as the one damaged. I was really pleased with the service and would recommend having insurance. In fact when I upgrade my phone, I will get the insurance on that one. Thank you.

I was able to get my replacement phone within just a few days. The process of completing the claim was easy and quick. I received confirmation within a few hours and my phone was on its way. The process was user friendly and processed quickly. I am very satisfied with the replacement device and the ease of activating the phone. Thank you for your assistance.

Assurant increased the customers' premiums 110% without notifying customers. Unfortunately I noticed 3 months later after reviewing my MetroPCS autopay statements. Imagine the monthly gains on 500k phones which is the equivalent to 3.5 million dollars/month. Has anyone noticed? Don't let them rob you especially during this COVID-19 time.

I was very disappointed at first with me having to pay a deposit on the new phone, as I was VERY careful with my phone & took good care of it. No drops or water damage. Also, the lady at the local store was not much help on helping me to choose if I wanted to upgrade the new phone to something different or just reorder the same phone. I ended up just choosing the same phone.

The experience was fast and ????. Everyone was professional. Everything was made easy for me to return the old phone. The customer service was great. Everything was explained to me in a manner in which I could understand.

Well I waited a week after making my claim and paying $60 for the deductible..Phone didn't come so I had to call back and the lady I spoke with told me the original lady didn't do a certain piece of paperwork that allowed me to get my phone shipped so I would've been waiting for nothing.

I thought I had a cracked screen. Got a replacement and went to T-Mobile to get the new SIM card put in and help in switching phones. Turned out that only my screen protector was cracked. Also I tried to put in the claim online but it was complicated in that it said I could save my info and continue later. When I tried that it wouldn’t let me move forward from where I was at so had to call for help.

Dealt with you guys for 3 months over a photo to get a new phone. I have never dealt with such poor customer service not to mention every time I was told it was good to go and I didn't need anything further I still didn't receive my phone. Next time I will be dealing with a 3rd party and just paying the extra money.

Worse company ever. I've been for this insurance for over twelve years. I'm canceling this company and find another company. Customer service reps are horrible and rude and I didn't get my money back and I sent the replacement phone back.

I called in very upset that my fiancé had got his phone lost or stolen..however it went but anyway the customer service and the understanding that these happened calmed me down so that I could get it done fast and promptly.

I want to make it clear that the issues here were the fault of nonsensical Assurant policies, not the customer service reps who were unfortunately bound by them. I needed a replacement for a Pixel 4 that died. This Pixel 4 was bought at Amazon. Assurant asked me to provide the receipt, so I sent them the Amazon invoice. They rejected it because it didn't have the IMEI number on it. Amazon doesn't track the IMEI number of phones they sell.

The conversation I had and the understanding of how the assurance works was very helpful. I got my replacement phone in the time that they said. It is unclear to me if I have to return my phone to you all. Do I have to?

I was charged for a damaged device that I returned via USPS the same day that I received my replacement device. There was no corresponding information sent saying that the damaged device was not received.

I had a very pleasant experience filing claim with Assurant. The claim was processed very quickly, replacement phone was shipped promptly. New phone was in super great condition when it arrived. Assurant made it very easy and stress free experience. Definitely worth carrying the insurance.

I dropped and cracked the screen on my iPhone. I have paid for insurance since I purchased the phone. I expected T-Mobile to replace the screen but was told the screen replacement insurance had expired and they would not replace it. I received no notice that any insurance had expired and am still paying the monthly premium. I would strongly recommend you do not purchase their insurance. It seems worthless.

My experience is very bad . My phone is broken. They sent me two phone already that can't be compared with my previous phone. Right now I have to be without phone for a week because the comapny can't send the phone until they receive the phone that I sent. I was paid by insurance 6 dollar and now I'm paid the double and I didn't make a complaint. But this situation right now are unacceptable. I tried to find out what equipment they are going to send me and even the supervisor cant provide me that information. Very disappointing.

I have filed a claim for my daughter's phone back on August 27, 2020. And until now it's December already...yet we still not getting any replacement or reimbursement to get a new phone. I have been calling the customer service almost week asking them what's going on about our claim.. they just says the check has been mailed November 17, 2020 yet we still not have receive it. Very disappointed!!

Great experience. Fast and straight to the point. Got asked specific details about my order and when entered it was approved fast and shipped as well. Had a little problem at first because it wasn’t taking my pin but I was able to log in quick once it accepted it.

Customers Service Rep do not listen or write down anything. They keep asking the same questions to verified your information. I started with requesting a replace phone. It took me three hours just to do that. Train your employee to give the customer all the details up front. Now I am trying to return the phone and I can not get a return mail label.

Even though I have filed my claim in the week of Black Friday. I was surprised that it arrived on the expected day. They put in instructions on how to get started and it was very concise and upfront. Very good service.

We went to T-Mobile Store and we find out my phone was broke and the the Lady said we can use our Assurant to replace my phone so I called the Assurant and apply for replacement. Then the lady said it's on process. Now then I received a email that its said wait for email once approve but I never receive any email so I called again the Assurant to follow up my concern and the lady check my status and said that if I want replacement for my broke Galaxy Note 9 I need to pay $99 cash or using credit card. So I agree and then the lady transfer me to automatic voice about paying the $99 and then another day we received the replacement of my phone. It was nice and new the replacement, I'm happy that it’s worth it to get Assurant if your phone is expensive. So I recommend go apply.

I had a good experience with Assurant. The process was very smooth, and representatives walked me through the process. I would recommend you guys highly. Thank you for handling my claim. My daughter received her phone on Monday, I had to ship it to her from Minnesota to her residence in Murfreesboro, Tennessee. As your online form did not allow me to change the delivery address.

Lost my phone overboard off my boat. Was retrieved, but destroyed. Filed a claim and the phone was replaced quickly. Received in 3 days. Would have been sooner but was slowed due to Thanksgiving. Would recommend to everyone.

On 11-17-20 I made a claim. Two hours later I canceled the claim. Said they would process the return then two days later I received notification they still took out the money. Called. They said it would be a 3-10 business day return. Here it is 12-3-20 and just received an email saying they processed my claim and now have to wait yet another 3-10 business days.. Horrible customer service and even talked to a “supervisor” who didn’t show any care that I would have no money with thanksgiving in the same week because they still took out the money when it was canceled and took this long to finally approve of it coming back to me.. Also was cheaper for me to get a new phone rather than paying the deductible..

That was executed to perfection... Both Assurant & T-mobile an amazing pain free exchange experience, Firstly the speed from claim to the new device landing was Awesome..then at the T-mobile store where all protocols of cov19 were above and beyond. I got to wait in my car for a simple bit of time for all data to be uploaded on new device... A happy customer is an understatement. Delighted to be a T-mobile & Assurant customer since 2001.. Yes 19 years.

See my review on the BBB site: ** by Jen N. on 11/21/2020. After I posted this review, I got attention straight away from Assurant. I was sent a new phone, but it was defective. Assurant passed me off to T-Mobile and it took me three hours in a store to resolve. I have a new phone now, but only because of the sheer luck that there was a Black Friday deal going on and we got creative. This month-long nightmare is nearly over, though I still need them to acknowledge getting my old phone back. I will never buy phone insurance again. It is a total scam. -- Jennifer

Sent a refurbished phone that does not work... Resulted in major problems for me. Who does that... Not kind at all. Inconsiderate company to treat a customer very poorly. Very inconsiderate.. Made TMobile look bad.

I misplaced the return materials, sending the phone by USPS, tracking info attached. I guess this is not the right place to send this to, but I am confident that my little problem will be forwarded to the right place. Your service is quick and courteous. Thank you!

My tablet was replaced and shipped immediately. I received my replacement the next day after filing the claim. Filing a claim online was simple and easy to use. I was done in less than 5 minutes and I received an answer instantly. Thank you!!!

I am now in the process of returning my second Replacement Device!! The 1st one was new and there was a chip and imperfection underneath the glass on the screen. The second one was refurbished which I had to update from a version 4 and even though it said on the paperwork it was a 128G it said there wasn’t enough space on the RD to do the transfer when I have plenty of space. 80G left on my current damaged device. I am beyond DISGUSTED. The agents however have been great. I feel I should be compensated with a NEW and an upgraded device WITHOUT BEING CHARGED! I have been with T-Mobile for so many years. It’s ridiculous that something as simple as this especially for the price I pay for the plans and insurance on 3 devices. VERY VERY UNHAPPY!!!!

My phone with damage and they sent me every placement phone. Replacement phone wasn't upgrade since the one I had was no longer continued. Everything went smoothly. All the searches involved with the process help me get my phone timely.

I went to the repair shop and they had no record of my claim to get my phone repaired. Called Assurant to get the issue resolved. I was transferred to my phone carrier. The carrier referred me back to Assurant. I had to speak to two more before finding out there was nothing that can be done that day to fix the issue. I was told to go back in three days. The whole process was extremely frustrating. I was in a store for two long hours on the phone with Assurant to be told nothing can be done. With COVID-19 there is no way I should of been at the repair location trying to resolve a issue that should have not been an issue. WORST SERVICE EVER!

Phone fell out of my pocket into the street, didn't realize it for a bit and it was ran over by a car. Fantastic service, I received the replacement in two days. Thank you to all involved. Happy holidays.

Worse experience. I spent $100 dollars as a “deductible” to be sent a phone that not even the Apple team could figured out. Contacted Assurant only to be told that I could not get a new one until the disgusting equipment was sent back and received is when they would send a new phone. Assurant thought it would be ok for me to be without a phone for a week, obviously that couldn’t be because I need my phone to work so I spent another $150 fixing the one that had to be replaced. HORRIBLE EXPERIENCE!!

You charge me pretty much $100.00 for a replacement phone. Send me a dud phone that does not work. So I had to contact you about resending the what was supposed to be MY NEW PHONE back to get yet AGAIN another new phone. Whats worse is I am still here without a useable phone. Had to pay money you money because you WILL NOT send the other replacement phone onrher you receive your crappy phone back. Great customer service... with extreme SARCASM...

Your services was acutely poor, your staff lied to me regarding the time of the process, they then lied about when the results would be forthcoming. IT took (7) seven days to secure the phone. Even as I was told it would take 2 days or overnight. But most aggravating was that they had me waiting for your services, but did not - would not let me know there was a problem in the shipping. I just had to get the hell out of this company. Very aggravating. J. **

The replacement phone didn't work very well. They had a hardware error, but was replaced right away. Very happy it worked out and they were okay with sending my other replacement since this was my only phone.

I had my phone replaced fast and easily. Process was not too difficult. I had my phone replacement in a day. I tried to do it online but failed. The call was much easier. The only thing I suggest is to make online as easy as it was to do it over the phone.

Initially slow, shipping very fast. Staff friendly, I could have purchased tablet for less than charged. Delivery was not secure, found package next day outside of residence. Lucky. Originally: cost of tablet was 250.00 dollars, replacement was 150.00 dollars, Insurance pay for it to date is 335.68 dollars??? Thanks anyhow. Leonida.

I would give 5 stars if I had just the very last conversation. I called and was told repeatedly to go online. So I did. I was directed to apple care. I made an appointment drove TWO HOURS to make said appointment (at the only location in Maine) to be told the Apple care had expired almost a year prior. Go home make many phone calls to find out that I must go through Assurant. It takes quite a long time to get a person! The first person I reached told me to again use apple care and disconnected. Grr! Finally I reached a 2nd person who was a knowledgeable rep. Give him a raise! Within 20 min I had a replacement phone ordered and on its way. From there I have had no issues. Sorry I don't have the order number with me.

This time my claim took a few calls and more than a month to receive. Your reps were courteous and very attentive, however that didn't help speed up the claim process and hence I ended buying another phone in the meantime while I waited for your claims dept.

I spent 3 days without a phone waiting for a replacement phone in the mail. When it came it wouldn't charge more than 53%. I gave up after 2 days and bought a new phone. I wasted the money I spent on this insurance.

I was able to receive the placement phone but having a very difficult time transporting my information. Also, I do not understand why a phone charger was not sent with the replacement phone. It was explained that in addition to other issues with phone that phone was not charging and hold a charge (with that information a charger/cord should have been sent). Also when I received the phone it was completely dead, no charge and because my charger was not working it presented a major problem with getting the device charged.

Our phone was damaged. I called to place a claim and customer service was friendly and efficient. The replacement phone came quickly and returning the damaged phone was easy. The whole process was very smooth.

I received my replacement device on time. Very helpful customer service. Replacement device looks brand new. I highly recommend Assurant to everyone who need to fix their damaged device. I am very happy with my phone insurance policy.

The experience was great. It's fast, super easy, a super simple. I will continue my coverage. I will gladly recommend, shout it from the rooftops, shout from the mountain tops too. Can't say enough good things about the service.

I had paid $16.00 per month for about 4 years, this is the first time I put a claim because my phone got robbed. The phone they sent me doesn't work, I'm trying to call to put another claim but the guy hung up the phone.

5 stars on customer service and turn around time. Order was delivered before the holiday. Loved the 2 day shipping. Order was placed with ease. No complications and the first rep provided great feedback in regards to claim denial.

I had a broken screen. My replacement came pretty fast. Works great (I'm using it right now). Too bad the headphones I received did not work, no sounds comes out from buds. Altogether, replacement S8+ works great!

I went in to the store. Paid my $60 which used to be $50. Wasn't informed of the change. It was around 1 o'clock on Saturday. I did not receive my not new phone until around 5 o'clock on Tuesday... So almost 4 days later... Then I spent about a hour trying to get it to work only to have to drive again to one of the very few actual stores you have left in this city to be told they have to call and have it switched over. Ridiculous.. My sim card was not used so none of my apps or pictures transfered over. Had a hard enough time trying to get my Google account on the new phone. Needless to say I'm not happy at all with your insurance or whatever I want to call it. I'm going to be changing my service. You say your coverage plan is $6 but I've been paying $8 for months... Explain that? 4 days to get a replacement phone is unacceptable. The hassle of the whole process start to finish was unprofessional. So yes I'm VERY DISAPPOINTED.

Completely unprofessional representative just hung up on me after I asked to speak to a manager over their error. I called in last week and was assured by a representative that he would place detailed notes on my account as they made an error. Spent 40 minutes on that call to find out nothing was documented.

I was told on the phone that it would be free to activate my phone and that it would be shipped to me the next day. It took 3 days to get the phone and I was charged 20 additional dollars to activate it. For the 70 total that I spent, I could have went and got a brand new phone.

The process was easy & quick. The associate was pleasant & easy to understand. The only thing I was unsatisfied with was the amount of time it took to receive the new phone. Although the delay may have been due to Covid so I understand that is out of your control.

I have a damaged phone and need to send it to you. The envelope that came with my replacement phone was damaged and could not be used. I contacted y'all for the return address. I was told you will be sending me a new return envelope. I have not received it and it is now past my ten day window. If you can just give me the address where I need to send the damaged phone I will get it in the mail.

We file a claim since June. And now, Christmas is coming but still, we're waiting for the Assurant to settle my claim/reimbursement. They keep telling me that the wait is only 3-5 days or 4-10 days right after they received all the requirements or all the receipts that they needed and also the damaged unit. Once they received it then they will process my claim right away and the wait is only 3-5 days, 4-10 days. Every time I follow up the status of my claim, I keep getting the same answer or reply, "Sorry for the inconvenience, I will report this to the blah blah department to settle this now and the wait is 4-10 3-5 blah blah blah." But yah! Sad to say that till now. I'm waiting. I'm so stressed already!!!! I'm getting tired of sending them emails and calls... I'm paying the 360plan and I'm always on time. What kind of service is this. Whew!!!

Initially use online to file a claim and received an email response but the link to add more information did not work. I sought the help via chat but to no avail. Had to call the toll-free number and spoke to a live person. The representative was well verse what needs to be done and completed all the info for me directly. Everything else from then on went very well. Received the replacement via FedEx the following day. The device replacement is almost new and I'm happy for that. I would prefer to have less than $100 deductible for lost or stolen iPhone.

I received my replacement phone the very next night. The replacement phone was actually a newer model iPhone, an iPhone 11. My old phone was an iPhone 6S. Filing a claim was easy to do and returning the old phone was easy as well.

I haven't received my phone. When I saw you used UPS I knew I was going to have problems. They are useless and I have problems with them every time. I cannot understand anybody in customer service and they are absolutely clueless and unknowledgeable. Because I actually work, I wasn't able to be at my residence to receive the phone. Instead, they dropped it off at an automated pick up location. I am disabled and can't get to this location as I don't drive. I walked there 2 days ago with my ID and tracking number and it didn't recognize me. Most likely they will be returning the phone as I am done dealing with UPS. Your service was excellent however, just get rid of UPS.

I loved that everything could be completed online. Website a bit slow to update otherwise very smooth experience. I would recommend to friends and family. Thank you. I will use your service again. ????

Phones came quick and instructions were clear on how to send back broken phones. Thank you for your service. We were able to return them in a easy fast way, never struggled with the process. We really appreciate the help and how helpful and patient they were with us.

Team representatives are highly experienced with handling claims. The service is excellent and professional. I highly recommend Assurant to the world. I have been with Assurant for over 10 years and never had a problem.

I'm with T-mobile and have Assurant. I have 2 iPhones and 1 other phone. I've had to replace my iphones twice now and done it through assurant. Their customer service and return process is AMAZING. Apple is HORRID in comparison. SO SO SO TERRIBLE. I will never do business through apple. Assurant is wonderful to deal with and quick. Thank you for great customer service and quick service every time.

My phone was broken. I had to call twice due to the fact that my first claim was denied the first time. The first rep put in the wrong number but once I called back and resubmitted the claim with the correct number my claim was approved. I went the T Mobile store for help and they was great.

Very fast response from the go, easy return..telephone CS Rep helped me the most with ie# that I had to put in on claim. I take to T-mobile store to have person look up #, but he gave me wrong #, but told me that he wasn't wrong so I had to call telephone rep to help me. The telephone rep was wonderful!!!

I have no complaints about the service, except there were no clear instructions on how to return the product that was being replaced. The box that the product came in was too big for the return item, so I had to find one suitable for myself. Thank you.

The phone arrived swiftly with a screen protector applied flawlessly! There was a return envelope to return my device. Also enclosed was instructions on how to move everything from my old device to my new one and it everything transferred over seamlessly, even the text messages and call log!!! HAPPY!!!

Vivienne helped us in the process of making the claim, explaining exactly what would happen, turned off the service to the old phone. When the new one arrived, I chose to ask Vivienne to help us again to put in the new sim card, set up the phone and answer my never-ending questions! She was professional, delightful to work with and made an unfortunate experience as pleasant as it could possibly be. Bravo to the T-Mobile company store and to your team for doing a great job.

Received a replacement phone for lost phone and it was a good experience. Your service people on the phone were great and efficient and the phone was delivered in a speedy amount of time. Now this is all.

As a METRO PCS customer I was not aware that I would be responsible for a $21.00 reconnection fee for the ALCATEL PHONE that I didn't break... I was told to ask for the WARRANTY DEPT but 60.00 was taken from my account...

Fast and secure replacement. Highly recommended. They send me the replacement in 2 days after the weekend. I am very happy with the service and the overall experience they provide. I highly recommend them.

My experience was below expectations. It took too long to process. Most agents I spoke with do not really have an in-depth knowledge of how the replacement thing works. When I called in, they will transfer me to T-MOBILE and after speaking with T-MOBILE, T-MOBILE will transfer me back to Assurant and vice versa. This went on for over a week and it was really exasperating.

Great service, received replacement next day and instructions were included. Return packaging and labels made returning easy. Was a good trade deal. I would recommend this service to friends and family members who need insurance.

All of the people that I have talked to have been wonderful. Very patient and personable and willing to help me. I would have given this 5 stars, but the phone that was sent to me has a broken or damaged speaker; I cannot hear people over the buzzing when I'm trying to talk on the phone.

I'm happy for my new phone but why was the charger and earphones taken out of the box. I thought everything was supposed to be in the box since it was new phone but to my surprise everything was taking out. Just the phone came. I don't know what they did that,