Assurant Phone Insurance Reviews

Had to replace my nephew defective phone and they send a phone that was already activated on someone else account so I had to send that one back before another was send out and both times it took 3 days to receive. Not overnight.

We had to replace my husband's phone and it was simple to make a claim and claim his phone. We received updates and it only took two days to get his phone in the mail. We did have to pay a deductible of 100 dollars but since his phone was older they update him to the newest Samsung Note. Much cheaper than buying a new one. We have no complaints and were very pleased with the service, ease of contacting them and promptness.

Replacing damaged phone. I had a Great seamless experience. It was Was quick and easy to submit. It Didn’t take much time at all. I was shocked at how simple it was. I would recommend Assurant to my friends and family.

I was pleased with the service, although T-Mobile was very unhelpful in the entire process. I was on hold for 50 + minutes with T-Mobile and the call was never answered. That is extremely poor customer service in my opinion. Once I managed to get my claim filed online, since the store personnel were more concerned with getting back to doing nothing, the process went very smoothly and my replacement phone arrived the next day.

Took 2-3, days to get because when said overnight ask me what color phone but they send me a purple/pink phone. I called to ask why I didn't get the color I paid for. Representative was rude. Spoke to supervisor. Was given runaround then a long process to return & hope I get the color I requested. I paid for the phone. I should get what I pick.

Phone was sent out and worked for a couple days and now it has sound but no screen. I need another phone sent out ASAP. My experience with T mobile all in all has been disappointing to say the least. Please let me know when bbn I can expect a WORKING replacement phone and I will send the other 2 back asap.

Cracked phone. This was the most easiest process I ever had. The clerk was so helpful and we got this claim done quickly. I tried to do it online but I was having some trouble so I got on the phone and it was really easy.

The representative professionally took my information. She was very friendly and courteous and read back my information to ensure accuracy. My claim was processed immediately and the phone was received within 48 hours.

I've reported my cellphone Samsung Galaxy Note 8 broken and they've sent me asap a Samsung Galaxy Note 10. I really appreciate this upgrade even though I don't understand why. I cannot assure you this will happen to you because each case is different. Some years ago I reported another phone and they sent me the same model asap as well so for sure they provide a good service and I recommend them.

Efficient, fast, and customer service was excellent! We would highly recommend Assurant to anyone that asks. The replacement phone came in quicker than I thought which was perfect because I use it for work.

Quick, efficient and now with reasonable deductibles made the process so much better. They make returning damaged devices simpler as well. The filling out the claim information was not the friendliest however.

Great service. I did everything through the website. It was very easy and straightforward. It took me less than 15 minutes to complete my request. I appreciate a lot how your customer service make our life easier.

I didn't hear back about my shipment so I call. I was told there was a delay on my shipment due to covid19 but my phone arrived as was promised. No issues. I did expect to receive a new phone but I got a previously owned phone instead. Not complaining. Just happy to have a phone.

Cracked Screen Samsung Note 9. The original Assurant assistant was pleasant enough to work with but it became quite difficult from that point forward. The location of the only place that could assist me was the most dissatisfying portion. They were rude, did not like working for Assurant customers and still did a lackluster job in repairing my phone. After having them begrudgingly speak with an Assurant rep as the number turned into them regarding my model of phone was inaccurate on Assurant's end of processing, they were most put out. It took me calling Assurant to then speak with them that they agreed to work on it. Instead of dealing with being treated this way again, I'm getting a new phone and have found an easier insurance to cover my needs. I've bought insurance for many years and could have saved the headache by just using the saved insurance fees over time to buy new after my first accident. Most dissatisfying experience.

Broke 2 iPad screens. I am so pleased with the customer service and quick replacement of the iPads! Was very shocked that we received them the very next day. Within 25 hours we had our new iPads. Overnight delivery! Amazing and super Happy customer.

Online interface is terrible. It took me 5 tries online, one phone call and then have to try online again, to get this through. I called and was asked for a pin number, and nowhere could I find online a pin number, it asked for a name....but did not tell me, the name on the account or the name on the phone? My number or Cody's phone we needed replaced? Calling T-Mobile helped answer the questions, but there was nowhere to get answers from Assurant. I am fine with the rest of it, but the initiating of the claim was the worst. And here you are asking for my claim number, and I have no idea, as the paperwork is all filed away. You emailed me, so shouldn't you have that info or be able to link it yourself??

Replacing phone. It was so easy and fast. Did it all right online too! Within 2 days I had a new phone and everything switched over. Thank you so much!! This is exactly why I have insurance on my phones.

My representative was super friendly and patient. Although she gave me incorrect info on delivery, she still was great, and glad she was there to help me through. She was very understanding and sympathetic and relatable.

I do enjoy having this service/insurance but when I received my replacement device, I didn't receive any other items that I needed in order to transfer my files from my old device. No charger cord, no USB to charging port adapter, and no instructions.

On the initial call I was not able to file a claim, I did not remember my pin code and was told there was no other way to access my acct. 2nd time I called I was able to provide my ssn to access my acct and file a claim, I was not able to complete payment because the call dropped as I was being transferred. Third time I called, I was told to use the website to make a payment.... Website never gave me the option to pay online. Payment was processed the 4th time I called. Terrible experience overall.

I put in for a replacement device which took me 2 days to even get past the website. Once I got my new device the Face ID was broken on arrival. And now I have to wait for a replacement replacement device. And once you receive a broken device they wash their hands of you forcing you to go back through your provider just to get a new phone sent out. Final verdict. Do not go through Assurant. They are incompetent and refused to help me after a replacement device they sent me was non functional.

Great customer service. Entire process was easy. Phone conversations were professional and new phone came quickly. I am very happy with the entire experience. I would most definitely use this service again and I highly recommend it to anyone who needs cell phone insurance.

Online claim filed with ease of access and user friendly. Arrived timely with proper notifications. Perfect condition with user friendly instructions on how to send the old one back. Will definitely go this route again in the future.

Galaxy Note 5 replacement. The process went well and quite smoothly soon after I spoken with a online T-mobile manager who was very understanding and eager 2 address and resolve my issue that I was experiencing.

Replacement of lost iPhone. Battery running low on replacement phone. Unhappy that I have to send back and be without a phone until replacement arrives. Also will be spending another 2 hours with cell provider to set up AGAIN.

I filed my claim. They took my money off my card. Sent me an email saying within 24 hours to be shipped. I am still waiting a week and a 1/2 later and it still has not been shipped. I call and I ask to speak with the manager and all they say is, "Let me take your number down and somebody will get back to you within 24 hours." Still no word on my phone but my money's gone.

Been paying insurance on my phone for 3+ years. The one time I lose my phone, and claim insurance for a new one I have been sent a horrible refurbished phone, with scratches and speaker issues. Customer service said 'It is what it is'.

The phones screen isn’t working well. It tends to stop working and freezing in the middle of everything. I pay insurance every month and they charged an extra $250 but the phone is a used phone. I want a better phone. Once you send the phone I’ll send this phone.

My husband's phone was replaced in a timely manner. Customer support was very helpful. They kept me informed via email as when my phone will be shipped along with tracking number. Thank You for your service.

I called for a replacement phone because mine was damaged. The agent filed the claim for me quickly I paid my deductible online and that was it. The agent was polite and knowledgeable. I received my new device very fast. Was very pleased with the customer service.

Both the employees at the T-Mobile store and over the phone were all very helpful and professional. I had zero issues replacing my phone. My order was placed quickly and I received my phone the next day. The instructions were also clear regarding transferring data. However, an error did occur that nobody at T-Mobile could fix, so I had to restart the process of transferring my data and it finally worked.

I put a claim in for 2 phones, one blue and one is purple. I received two purple. When I called about it they told me the warehouse doesn’t check colors. My son was expecting blue not purple. They should have disclosed that with me in the beginning. I was thinking I was going to get what I had, a blue and a purple, not two purples.

Replacement for damages LG Style 3. Great Customer service. Fast delivery of phone upgrade. However, this model uses a different power cord. I need the proper cord before transferring my account to the new device.

My phone sunk in a boating accd. I called for a replacement phone Friday morning. This is a business phone and I needed it. Was not told they don't ship on Sat. I would have paid to have it Sat. So when I called Sat expecting it they told me then the they shipped it Friday but I would not have it until Monday. Well they did not ship till Monday and I got it Tues. No charger and a cracked back panel. I paid $15.00 a month and 250.00 to replace a Note. 8. That is $610.00 and you can't ship it next day air or give me a charger or replace the cracked back panel. SCAM. I saw them online right now for $199.00. I feel very violated.

I thought the rep both times were pleasant and professional. What I did not like was they didn’t inform that it takes a while to be approved which caused great delay for me receiving replacement and it upset me greatly as I was unable to make any calls due to a screen issue and it wasn’t rectified for 2 weeks.

Great Customer Service. Friendly, focused and informative. Quick and efficient response. Cracked phone was returned in the box provided for the mail back. New phone arrived and Otter Box protection purchased. Thank You.

Fast, courteous, easy, low deductible.... Did I say fast!? And affordable. One of the BEST investments I've made. For through price of a cup of coffee each month bring able to get a brand new replacement device is incredible. HIGHLY recommend.

Fast and Professional service from first call to customer service and explanation clear and precise. Returning damaged phone was easy with return packaging supplied and scheduling USPS pick up from my home. The new phone instruction set up was helpful on the card enclosed in the package.

After paying $18 extra a month on my T-mobile bill for insurance, and, paying the $99 deductible the Samsung Note that I originally paid eleven hundred dollars for in ocean blue, they sent me a purple replacement! When I called them about it they still didn't correct the problem! They would only say "well, we don't guarentee the same color." Also, the prior week to this, my wife had to do file a claim as well from breaking her screen and, they sent her a refurbished phone that wouldn't even hold a charge for ten minutes before it would cut off!

I canceled my policy over this experience. I will never get insurance on my phone with Assurant because of this. My phone was a Samsung S9 Plus in black. At about a year of ownership and a completely paid off phone the ear piece became muffled for no reason. I made a claim to Assurant....In their infinite wisdom, and without contacting me, they decided it was a good idea to send me a replacement S9 Plus in bright purple....I am a 40 year old male and PURPLE is NOT my color. If the phone is not going to be an exact replacement then I feel that they should contact the client and at least give them some options if an exact match is not available. Calls were met with "snickers of laughter" at my situation. I thought it was very unprofessional.

iPhone replaced. First thing I pay too much for ensure for y'all to send me an use phone from someone else and if you want to know why I know it was an use phone is because it has other number already and when I try to used it says, "Welcome back Jason" and I has to call you guys to help me to reset it.

The screen and LED bleed were repaired but the back of the case was crack beyond repair and is being replace with an OEM back which I am paying for. After the repair of the screen after returning home we discovered that the WIFI and Internet switches would not turn on which made It unable to sync the phone up to my vehicle and made opening certain e-mails impossible to open. The timing of the repair didn't sync with a planned travel trip, so the back case replacement and a replacement wire that may but not. Completely sure to correct the WIFI and Internet repair cannot be made until Wednesday June 24th. Not a good experience to date.

Went well, needed the phone a day earlier, but went and everything else was good, but I couldn't locate my order. And then bought a tablet that I didn't need, at all due to the extra day before my phone came in,

Arrived on time. Works good. Well satisfied with it. Recently broke the screen on the other phone on my account and will use again. Prompt customer service. Easy to follow directions for replacement.

I suppose the one and only negative about my experience in receiving a replacement Samsung Galaxy S10e was the outrageous deductible. It really floored me when I was told the cost since I live on a very small disability payment and had to wait in order to actually pay that much from my budget.

Needed a replacement phone cause my camera got broken!! They were very helpful and made it a very smooth process. After I struggled to do it online I was able to speak with someone in chat that helped me complete my claim.. Thank you!!

I will never ever buy insurance from Assurant ever again. Filed a claim and days later still no phone. They say none are available at the warehouse and no eta due to Covid. I can understand that issue, I really can. However here is where their processes are complete nonsense and unacceptable. They have no loaner phones available and neither does Spectrum. I MUST have a mobile phone to support critical functions for my company and Assurant has refused to take responsibility and find a solution. I'm just evidently now left with calling my job this week and telling them I am unable to work now - which is absolutely unacceptable.

The delivery was on time with no product concerns. T-Mobile was able to transfer contact, photos and some apps. The instructions regarding removal of data was good. The package was securely done. Instructions to return old phone was good.

Phone didn't even last 1 day. They gave me a replacement phone that wasn't good. I went out to jog and came home to see moist in my cameras. Sweat went into my phone and damaged the cameras. My previous phone that I broke and asked for a replacement. I used to go swimming with it and jog everyday. Never had this problem. The phone is supposed to be water resistant. But it can't handle sweat. Very bad service.

I am very glad I had insurance on my phone. It enabled me to get quick service for my damaged phone. The process was easy and I was treated as a valued customer. I received my phone in a few days and was able to send the damaged phone back the next day. Thank you so much for your help and assistance.

Replacement phone. My experience as far as this company was great, prompt no hassles whatsoever! However the employee of the company that was supposed to deliver my phone to ME, should be FIRED! NOT ENOUGH SPACE..

The processing time was excellent, the customer service was excellent but the replacement device is glitching and I just got it. I haven't contacted Assurant yet but to pay $250 and have a problem with the device is unacceptable.

My phone was not delivered by the day it said I would get it. I waited another day but still not here. I called Assurant and talked to Patricia in Fla. This lady said they didn't have a claim for me. I told her that the manger at Bluegrass in E-Town filed one for me and sent it while I was there? So Patricia helped me file another one. I had a hard time filling the claim out, but this lady was amazing to me. She was so kind, patient and understanding. I had to fill the claim out 2 times before I could get it to go through. Most people get upset because I have a hard time on pc. So, I have to say my experience with Assurant and this lady was good. Thanks so much!

Filed claim for shattered screen. New phone was delivered within three days from filing and I was satisfied with my service. Only issue was you guys not receiving the exchange phone for weeks after package containing original phone was received by you guys.

A very long drawn out affair to get entire replacement ordered and turned new phone on. The phone wait was BAD. Some reps extremely helpful. Non clear speaking "foreign" people awful. Rate would be higher w/o long wait + clear English speaking reps.

I still have not got my phone. I still have not received my phone. You got your money I haven’t got my phone. I spoke to the representative. They were supposed to get me a new phone now and have not made it yet.

Everything went great from my entrance into the TMobile store, to when I filed my claim. I filed the claim at 3:30 one afternoon and received my replacement phone before 3pm the next day.... AWESOME!

I was told my claim was approved. My phone was on its way. When I didn't get it I checked the tracking code. And my phone was sent back. Have no idea why. I still haven't received it. It's been almost a month. My bill's been paid but not new phone. Please call me and let me know why???? My phone is **. Thank you.

Phone replacement. I only have one word for the service received. Sucked. Sucked. Sucked. Sucked. Sucked. Sucked. Sucked. Sucked. Sucked. Sucked. Sucked so much that I have cancelled my insurance with T mobile. Sucked. Sucked.

I was waiting days to hear something back, online kept saying pending. After days of this I called them and asked what the problem. Evidently there was a problem with the deductible going through, we straightened out the problem and then it was ANOTHER two days to get the phone.

I placed my order on Thursday and it didn't ship till Monday. So I didn't get a phone till Tuesday so I didn't have a phone for five days, and when I got the phone I got the wrong color, tried calling but it's useless.

My experience was good. There was no anxiety, frustration. Expectations were met. Received replacements in a timely manner. Did not have to call checking on order. No pressure - again great experience.

Everything was good but delivery. It takes too long for it to get here. I would have paid to have it overnighted if that was a option. I own a business and for me to be without a phone is unacceptable.

You sent the wrong phone. But when notified fixed the problem super quick. Your team provided me excellent service. I’m glad T-Mobile did good choosing Assurant to represent them. Thank you for your service.

My replacement was delivered promptly and in excellent condition. The return of my damaged phone was easy-to-use envelope. Thank you for the wonderful service. I recommend this company to anyone. Thanks.

It was the easiest, and replacement process was lightning fast. Customer service did excellent job at identifying issues and resolving. Worth every penny for the insurance. Would definitely recommend to friends to get this insurance plan and have peace of mind..

New device came 1 week later. Too late to come. I claimed Thursday noon, and send Friday night. Monday not delivery, and Tuesday not delivery. I picked up at Wednesday, go to ups facility directly. And my old device is Note 10+ glow color, but new device came black color.

Water heater claim. The representatives were very rude. They have no idea on how to help me. They made me feel less like a customer. Very bad customer service. Not impressed at all. I was so very upset with the service.

It was really easy to walk through the process and took very little time. The device was delivered the next day in under 24 hours, very impressive. Well worth the extra cost per month as compared to full replacement costs.

I was happy with the whole experience except for the fact that they sent me a refurbished phone that was the exact same as broken one. And it's already acting up. I Thought they would send a little newer one.

I had expected to wait at least 2-3 business days for the replacement for a phone(screen was cracked) and I got the replacement the next day. I was able to take the phone to my T-Mobile dealer and get it up and running within 24 hours.

I went through the hassle of creating an account on here just to share the horrible service I have experienced with Assurant. If I could give this review less than a star, I would. My experience with Assurant Phone Insurance has been infuriating. I filed my claim on the 14th and was told my replacement device would be delivered the next day. It's been a week and all Assurant has as an excuse is "That device is on backorder and we don't know when, or if, well get more in stock. Sorry". What am I paying for in phone insurance if Assurant cant even do the SOLE thing they're supposed to do.

Replacement phone buttons did not properly. Now waiting on replacement for my replacement. Hoping that it arrives soon and that it is fully functional. The process is taking much longer than I anticipated.

I sent my claim with all the details and it was approved immediately. By the next day, I had my replacement phone working. The package instructions were very clear for returning the broken device. Thank you for providing a quality service.

My Galaxy Note5 was replaced with a Galaxy S7. I specifically bought a Note 5 for the bigger screen, now I have a smaller screen with the S7. Apparently the S7 is deemed to be an equivalent to the Note5 which I do not agree with since it's just a much smaller screen. Why could I not get a Note5 replacement or if that's not possible anymore a new Note version?

Cracked phone screen. My experience with Assurant was fine. The agent that handled my claim was very professional and the process was easy and uneventful. The replacement phone was delivered within 24 hours after the claim was approved.

The representative was kind and understanding. She explained thoroughly and we were able to get my phone shipped the next day. The amount paid on the phone was at a very low price in which l was very satisfied. l would recommend the service and hope that anyone who has an issue with their phone receive the same information as l did.

I was very satisfied with how fast the new phone came, due to my apt. Flooding and had water damage, I could not mail the phone until Monday when the post office opened. I have not yet received a confirmation that you received it. 6/15/20.

My experience was wonderful! Fast, consistent and recognizable! I will definitely recommend this services to other companies/customers. I've been with Tmobile many many years and I'm so happy to be part of their family of customers!

Cell change J7 to J7 Star. It was a quick exchange over the phone. The person I talked to was courteous. I am glad I had the warranty. Will tell others to get this insurance. The item arrive quick and the tracking was great. Thank you for a wonderful service to customers if they chose to purchase.

Broken cellphones. The phone replacement went smoothly. Great customer service satisfaction. I took 2 days to receive the cellphone. When I called the customer service representative was very knowledgeable and courteous. I am satisfied with the handling of my claim from start to finish.

My service was fine but my phone was not overnight delivered, and now I'm having issues with it. Not happy with not getting a brand new phone. I WOULD NOT RECOMMEND THIS SERVICE. A new phone would be great. These 10+ suck.

In the past, if I filed a claim, my new device would have came the next day via overnight mail. I filed this claim on a Wednesday and didn't get my new device until Saturday afternoon. I have 4 children that I couldn't contact while during my commute to and from work. Especially during these times of the pandemic I needed to have constant communication with them and them with me. I could only use my work phone. Hopefully if this happens again that I will get my phone the next morning.

Had to wait 9 days to get my phone. Customer service was terrible. Still unable to get a follow-up from call from a manager as I requested. Kept on being told lies every time I call. Supervisors were not very cooperative.

Phone Damage. Seriously, this was the easiest claim I have ever made. Took less than three days start to finish. I was beyond impressed with how easy the entire process was and the speed of the issue being resolved.

I needed to replace my mother's phone, she is in a nursing home. The rep was pleasant, easy to understand, respectful, and made the process a piece of cake. Returning the broken device was simple for my mom to complete on her own. The insurance is very affordable and worth it.

Cracked screen-phone replaced. I went online, filled out a claim. Within 24 hours I had my new phone delivered right to my door. So easy and fast...I couldn't believe it! This company works with you and fast. I recommend Assurant!

At Assurant they claim "we understand what matters most. It’s not the things we protect. It’s the people we serve.” Lies!!!! Let me start by saying this is the first time I have been so disappointed in a company that I actually took the time to write a review. On 6/2020 I reported my phone lost and filed a claim (#**) with ASSURANT which was approved on 6/3/20, I paid the fee of $249.00 (aka service fee and deductible). The confirmation email indicated that I would be receiving a tracking number as soon as the item is ready for shipping usually within 24hrs (the usual process). The following day as promised I received the tracking number (**).

iPhone replacement. Assurant did an amazing job getting my replacement iPhone to me once mine was stolen. Filed my claim on a Monday and received the phone the next day! Couldn’t ask for better service!

When ordering the replacement I was told one thing about receiving the item promptly. I use this device for work related tasks and was unable to receive it in a timely manner. It arrived five days later. Furthermore, I originally bought the item with the color blue. The rep advised it will be blues my other device well the device came late as well as the color black. I had to call in on day two to see what was going on and finally they advised that they would ship it by Monday. I received it Tuesday. Very disappointed!

Thank you guys for helping me with my claimed device, although I’d wish I got my same device. Can you guys please Match old device XS MAX please! I use my device for work and I have no trouble sending this one back. Please get back to me anytime! **

Lost phone\put claim in the same day\next morning new phone arrived which is awesome for Customer Service professionalism. Yet, my phone was returned and found at the store. I have sent the the New Phone back and awaiting my refund for deductible. Thanks again Assurant.

Great service. Quick accommodations. I had to call in because the first replacement phone had actually shipped broken. The floor supervisor was very quick at bbn pushing the order thru over night... I'm very satisfied.

The experience was pleasant and reassuring, however the second replacement phone I got doesn't want to charge properly. I would like to have a replacement for that device. You can reach me @ **. I check my emails daily.

They replaced one of my phone, but they didnt on the other and they still took my money every month. The way I see it they owe me! They should have considered the Pandemic issue. I'm looking for other ways on my carrier and phone replacements. I want one who they stand by their words.

Phone was damaged and I called and was directed on how to file a claim. New phone arrived quickly and instructions on how to set up phone and how to clear old phone and send it back in prepaid package were easy to follow. Excellent service. Thank you.

Excellent service! Hopefully I will not need a replacement but if I do I know that I would be provided with excellent service and I will receive my product on time and in one piece. I would recommend that people make sure that their devices are insured so that if they need a replacement they can get the same quality of service I experienced.

I was happy to receive my replacement phone, however, it was not shipped next day. It actually took about 7 days to receive it. Overall, I appreciate the service as this was my second time losing a phone. I am one happy customer. Thanks!!!

Has to replace a broken phone. It was amazing! I got another phone the very next day. This was the easiest process to make a stressful situation better. This is my only phone, so I was worried as I have 3 small children. Everyone was so kind and understanding. I will never use anyone else.

Cellphone replacement was lost by UPS....great experience from Assurant but maybe you guys should think of using Amazon or FedEx in the near future. I can only hope the matter gets resolved and I receive my replacement phone. Thank you.

It was fast and friendly service couldn't ask loved it. The person on the phone was very help as well as very pleasant and informed me about everything and is delivered quickly and easily with no hassle at all plus prepaid return package as well.

Apparently it looks like phones are not inspected before being sent out. Phone that I received, was not working. It would automatically power off if phone was idle and not in use. Had to call in to have that phone replaced as well. Got another one replaced yesterday. And this one won't allow me to do Tmobile System Updates... It will freeze a good bit and then finally power off and try to start up the system update again repeating the process over and over again. In order to just stop it from doing that, so that I can actually use the phone, I had to just postpone the system update. I assume I will have to do that every day in order to actually be able to use the phone... Feeling very disappointed with all this situation, I would NEVER recommend Assurant to anyone!

The customer service is great but so far 4 out of 4 times I have activated insurance they send a crap phone. With my Samsung they kept sending phones even worse than mine. With this LG..if I'm not on speaker or headset no one can hear me. What use is insurance if I can't get a decent phone?

I called about my stolen phone. 24 hours later I had a new phone. Thank you for sending it so quickly. The tracking was easy also. I was surprised about the cost for the replacement phone. It was more than I was expecting.

Glass on phone broke, put in a claim, took about 5-10 min to fill out, got confirmation when done. It was aproved and shipped fast next day fast. I am very happy with the service provided to me. Thank you very much for fast service.

The process was very easy, the rep guided me through each step. She was wonderful! Very patient and personable. A definite asset to your company. I was amazed how quickly the replacement phone arrived!

I have had many claims with Assurant and this time and each time I received my phone on the day they told me and timely fashion I give them 10 star???. Yes I sure would tell a friend and so on. Consumer service was great.

I talked to a young lady and she helped me be able to get my phone replaced. She was very polite and professional and I cannot remember her name. Overall it was a pleasure to work with her and get my issue taken care of. Phone showed up in about 3 days.

Fast, easy and convenient. Representative on the phone was super nice and intelligible. She handled my issues very quick and there wasn’t much of a wait time. I was able to get to the bottom of my issues and have them resolved.

Awesome very much satisfied with the professional and courteous service. Thanks so much. I'm looking fwd to recommending you to friends and family members and anyone who has an issue with their product.

I sent in a perfectly good cell phone all but for the scratch on the screen. In turn Assurant sent a "replacement phone" which I thought to be a loaner phone. My phone is in excellent condition but the screen I would like it back. The replacement is garbage. Bad speaker. My phone's speaker worked just fine. ALL I wanted was my screen repaired and my phone sent back to me. I send in a good product to get it replaced with a worse product? I have tried to chat to no avail. I have called to be on hold just too long. Maybe my email will be replied to. I am not satisfied.

Assurant was very helpful. The new phone was delivered when I needed it. The process to get the phone was very easy also. I lost my phone kayaking and it fell on the river, there was no way of getting the old one back. Glad I had insurance on the phone.

I was told since day one that I’ll receive a return label when I receive my new phone. But there was none in there and when I called to get it the person that help me said she’ll sent it and still nothing.

I used online and spoke to a representative. They were very helpful. Great turnaround time on getting a replacement phone for my broken phone. Easy return process. Having a phone nowadays is vital for peace of mind.

I was sent a phone that had an IMEI number already assigned to someone else. I have to find somewhere to print out a return label and mail it back. Now I'm without a phone until I receive another one.

I've had the same phone for over 8 months. Claim was rejected first 3 times. I submitted a receipt from Samsung.com. They denied my receipt. I bought my phone directly from Samsung. Receipts from samsung DO NOT have IMEI numbers on them. I spoke with 3 people from Assurant. They could not get the claims department to approve my phone. I have never had an insurance claim before this. The experience was awful. I had to argue with customer support for over 2 hrs on 3 different days. It was very bad. It seemed as though Assurant will do anything to not approve a claim.

I recently did an insurance claim on my Note 9 due to some water damage. The replacement that was sent to me had a defective pen. Lucky for me is the original pen was still in working order so I was able to use that for now. I feel like if I pay for an insurance the replacement should be inspected and something as simple as the pen could have been resolved easy if someone had just inspected the phone properly before sending it out to me.

The replacement device that was sent to me was defective. The sim card slot was damaged and unable to read the sim card. I brought the device to a Metro PCS location and they confirmed the device was defective. I returned the device and had to purchase a new phone.

This is the second claim I have failed. My son has had his phone stolen and misplaced and both times they did a great job. I need to get my phone replaced but just don’t have the money right now. I will be calling them soon as I can.

Easy to use website. Quick delivery! I was very satisfied with the new phone. The price to have it replaced was very reasonable. I would recommend anyone who has T-Mobile to get insurance on their phones.

Lost/stolen phone. Everyone from the Metro store, to the insurance company were excellent, and caring. My phone was delivered the next day, I've been using Metro for years, and love it. Highly recommend your company customers' service.

I broke my phone and filed a claim and paid the $99 but a day later was told the replacement device I was expecting to be mailed to me overnight was back ordered with no expected restock date. I called Assurant and was transferred to Kimberly (**), a floor manager. I was not happy when they patched me over to her. But I was immediately impressed with her reaction to my problem. She was empathetic with my frustration and made my problem her problem. We went over the possible solutions and she promised to do several extra steps to solve the issue. She was true to her word when she promised to do what she could and call me back. The very next day she called to tell me my phone was on its way. I don't know how she worked it out but she did which is all that matter. She was super competent, caring and effective in her job. I would have probably changed carriers if not for her.

Very fast turn around time, was going out of town next day and phone arrived promptly before departure. Also very easy online claim filing!! Online website was very easy to use and hassle free, best service yet!

It was a great experience. Shipped out new phone fast. Within a week it was here. Great next day delivery and easy return for old phone. Next day had shipping package with the new phone and the price wasnt bad. Other companies charge 3x more.

I have the T-Mobile 360 protection plan and when I ordered my phone not only was I told I do not have that plan. I also received a phone that that not include all of the things that my premium insurance pays for. I am still waiting for the rest of my items so I can return my broken phone.

I tried for over 2 months to get a replacement phone and finally had to resort to informing Assurant that I was ready to go to court due to the hassles that I was having to deal with. I was repeatedly rejected for "lack of proper identification, even after providing the case number for the robery where I lost my wallet and keys. I finally got to the point that I was going to go see a lawyer the next day, when I got connected to the only person there who was actually attempting to serve the customer rather than the company. She passed my information directly to the review team, who claimed they hadn't been informed of the situation previously. Finally the claim I filed on April 6 was finished up on June 15th when I finally got my phone replacement.

I received a damaged replacement phone. The camera did not work. I spent 2 hour and 1/2 talking to 5 different individuals to try to get a new replacement phone. Two of the people I talk to purposely hung up on me but the two ladies I talked to were the only ones to help me. I wasted so much time replacing a phone that should have arrived in working order in the first place and the 3 men that I talked to acted like they were doing me a favor replacing the phone that arrived broken.

Fast response and replacement delivery! Easy insurance form to fill out. Took maybe three to five minutes to complete. They will send an envelope for your damaged phone. A stamp will not be necessary if in the US.

The services I received were very professional, and the claim process was expeditious, so I thank you all for the professionalism. I will recommend your company to my friends and family. I also like the fact that the deductible was only $10.00.

Since I can only choose one company at a time, I'll have to break my complaint into two. T-Mobile is also a part of this stress filled nightmare! However, at the moment, the insurance company they choose to send their customers to with broken phones, Assurant, is continuing the never ending horror show. I am 2 months away from ridding this experience from my life, but it's only becoming worse in my final days. The T-Mobile branch I went to completely bamboozled me from day 1. I had just gotten an annual bonus from my employer, and because my phone is used so much with my job, I thought I'd treat myself to the new Galaxy S9.

Replace lost phone. Everything was taken care professionally and efficiently. I was very satisfied with the experience and would recommend your company to anyone who wants to insure a phone and not worry about a claim.

After water damage, I contacted Assurant and filed the claim online. The process was simple and confirmations of the progress of the claim was quick and informing. The new phone arrive within three days.

Not one of your customer service reps were polite! One of them kept talking over me when I simply wanted to explain what was going on. I got hung up on a couple times (I was not being rude or loud). It took over a week and a half to get my device! I was left without a phone with my 8 mo baby during a pandemic crisis. I was given inaccurate information! And was not told instructions I was supposed to take care of. This whole experience just made me want to switch carriers because I don’t want to deal with Assurant any longer. I’m upset at the fact that no one cared that I needed to have a surgery done and was going to be left without a device so I couldn’t contact my family. My husband was working out of town. This was just a crazy sad feeling. I was given the feeling of not being cared about but y’all will take my money real quick.

Google Pixel. This phone is not in good shape. It runs slow and often just gets stuck. I would like to have another phone as this one. The phone was a day late. We ordered it on Sunday and got it Wed.

UPS left my phone and it's not at the access point and you're not giving me a replacement. I paid for this phone. UPS should have just brought it back if I wasn't home. I've been to the access point 3 times and it's not there. Why can't I just get a replacement? I pay you every month for this service. I just don't get it. This has been going on since May 8th. You have to do better.

I am satisfied with your service. I received my phone promptly. I did not get a charger or headphones, nor was my otter case replaced. My charger and headphones should at least have been replaced. I didn’t know that the phone was going to be replaced only.

Broken Samsung Tablet's screen. Fast and easy! Lovely and pleasant experience! Amazing customer service and no questions asked. I am surprised of the speed in the process. My tablet's screen got damaged and I was able to replaced it easily. LOVED IT.

Y'alls customer service was wonderful. I forgot the woman's name but whoever I last spoke with to confirm my order and then pay she was wonderful. I appreciate the overnight shipping. It helped a lot. Thank you!

Took a little over two weeks to get my replacement phone. Lots of back and forth emails and phone calls to this insurance company. Then when I finally got my phone it didn’t work and the sim card was junk. Ended up having to go back into the cellular store anyway. Very inconvenient and a long process.

My replacement phone arrived quickly and intact, complete with postage paid envelope to return broken phone. Bravo. My only real complaint is a common one I'm imagining.... the $100 fee on TOP of paying for insurance for years and years and years... That and I lost half of my apps and settings when I took my phone to the local US Cellular outlet to get my info transferred to the new phone.

Everyone was very helpful and made the transaction so much easier. The process so simple and quick which made the experience much easier. Thank you for a very thorough service. Glad to be your customer.

Took over 10 days because of a minor thing which was to disable Apple ID. I had to get back to you to find out the hold up. Once I talked with someone it was prompt. But no one emailed me the hold up just said processing claim.

Just picked up my new car and found at dealership that bluetooth would not stay on. Called service and they directed me to Assurant since I had insurance. Honestly, hated their automated application when I called, but the customer service agent was fantastic assisting me with this problem. New phone arrived as promised and even got an upgrade.

I called to report damage on Saturday. They were nice and helpful. It took until Wed to get phone. I know they generally send refurb units. I was pleasantly surprised to see a new Note 9 and the claim said blue but it's pink. T-MOBILE store said purple but I'm sticking with pink. Unfortunately because of the damage I couldn't get my info out of old phone or reset it a little concerned about that. I have someone trying today. Also didn't expect the 250 deductible. I thought I was on the plan for around half of that. So your people were helpful and nice, awesome the phone was new, bummer it was pink/purple. Not the end of the world. I'll put a case on it.

I received used phone for my broken phone replacement. No one never didn't tell me that I can possibly get used phone. Shame on you Assurant. I called Tmobile, talk with supervisor and was told they donate nothing with it. Then I talked with Assurant same thing. "Due to Covid 19 we don't have new phones", was the answer from the lady on the phone.

Trash customer service, give you the wrong information, had me waiting for over 2 weeks for nothing after giving me the wrong information, about how my process, waste of money to get their service,

I dropped my phone and the corner of the screen. The company sent me a new phone in a timely manner. It was easy to transfer all the information. It was also easy to ship the phone back with the prepackaged envelope and label.

When I purchased the insurance I was not told about the $100 deductible nor was I told you would substitute a refurb when I expected a new phone. The refurb probably cost you less than $100 so you still made money. The premium I have paid for 2 years hardly seems worth it. I won't make the same mistake next time.

Horrible. You gave me a phone that glitches every second of the day. The screen goes out and turns off and I can no longer text or call at work. I have done the troubleshooting and the phone is still not working. Someone needs to contact me asap!!!

I never received my phone, or any other information regarding the claim. Only received an email to tell me everything was delivered. I’ve paid insurance for 2 years. I would like to know what has happened.

I ordered a new phone and I thought it was going to be amazing however it was not. The replacement phone has a terrible speaker. I cannot hear half of my ringtones when a person has called me. I have been unable to locate a customer service number that doesn't feed through me through a robot. I am highly disappointed with this phone that I received. I cannot use speaker phone as it sounds like I'm sitting with my phone in a trash can.

I thought I had lost my phone but was found after I canceled the service, replacement had been shipped, so my original phone was then connected by one of your representatives. I returned the replacement phone via UPS, your service was excellent.

Claim was processed very quickly with no problems. Replacement phone only functioned for one week and has the exact same problem. We don't know if we were sent a new phone or refurb. Now we have to go through another process to get this phone replaced.

The process itself was great. However, I have still not received my replacement and it has been 10 days. I'm working on the front lines of this pandemic. In public health a phone is essential. Disappointed in the replacement time.

My replacement claim process was easy an efficient. Received the new device in 24 hours. Representative was friendly and professional. Return process for old device was simple. No complaints or issues to report on the process, service or device.

I am truly happy I had purchased the insurance for my phone, the cost is so much lower than having to replace an entire phone. I have sent the damaged phone in the package included in my new delivery. Sent 15 Jun thru USPS Direct at the post office.

The customer service rep was kind and professional in helping me set up my order for replacement. I received my phone within two days and it’s been working fine since. Thank you for your help. I’m just glad I live in a safe and good neighborhood where my phone was not stolen from being left outside my front door.

My experience with the Assurant claim was absolutely horrible. The claim took longer than it should have. No one on the staff was able to answer any of my questions. I was transferred numerous times and no one on staff was able to answer my questions. I paid $16.00 a month for the insurance for two years which essentially has paid for a new phone, the phone valued at 349 plus I paid for the phone, I was charge $99.00 deductible (why) when I am already paying $16.00 to cover the insurance.

Greetings, I was sent a phone with dust on it, uncharged, without a charger. And you all had the nerve to tell me when I had to have the old phone sent back or you would charge me! I couldn't even get all my files sent over from that phone! I'm livid and will be canceling my insurance on this phone. And for you all to be the only phone insurance company, it seems you would have better business practices & customer services.

The Assurant website was not able to locate my account and not showing any info, in fact it kept saying incorrect info. However when I talked to a live person she was great. I cut her off on her speech. I did apologize and she was so polite. I appreciate speaking to a live representative. Things like this can only be done by a human touch!

This process was nothing short of frustrating and problematic due to the lack of communication and information provided by Assurant. It should be known up front if your device is not purchased from T-Mobile it will require additional information.

My phone was lost or stolen and then it was recovered. After I filed my claim I paid for two phones and I should be able to unlock the one and give it to a family member but they won't allow it which is ridiculous because I paid for both phones. Very poor customer service.

IME Number. This was not mandatory field when filling out claim form so I left blank because I did not know it. A week later I called to find out what's going on and they said it was not processed, but they had number in system.

It was really quick and easy to submit a claim to replace my phone. I really enjoy this service and will use again if needed. I would recommend to anyone considering submitting an insurance claim where it is an option. It was very easy and straightforward through the entire process.

Assurant has always been terrific when I've filed a claim. Punctual and great customer service. I have had a few claims because I have two phones on my account. Assurant had always been amazing. My new phone arrived the next business day. No hassles, no worries! All business should learn from Assurant! Thank you.

Called in reference to replacing my Samsung S9 plus, which was stolen. Forgot his name but the gentleman I dealt with was very professional and polite. The whole process took little time and my replacement phone arrived the next day. Very happy with the whole process.

I haven't received the phone yet. Since the beginning of the complaint, we have been paying into account without using it, needing it as soon as possible. I am not managing to solve this problem that has been redeemed for a long time.

The delivery was quick, phone and instructions intact. I was satisfied with customer service also, and pleased all around. The company gave no hassle about receiving another phone, verified me as an individual to access the account and I had the phone and tracking number within the day. Thank you for being prompt and thorough.

Service is always good. Customer service is always stress free. Thank you for being there for us when we're needed a replacement. I will definitely use your service again for all our insured electronics.

I received my new replacement phone and it was very easy and simple to activate. I appreciate the tmobile representative that helped me file my claim and apply my insurance in order to get a new phone. I'm very grateful.

The process of filing the claim was simple and fast, unlike the process of receiving the device. It took a couple more days than expected. Upon receiving the replacement, I noticed it was not the same decive I had. I received a pink phone. My phone comes with a screen protector factory installed. Such a protector was damaged when I received my phone. I contacted consumer support and they told me they could not do anything about either issue.

It was good.. No complaints.. Thank you for your help in replacing my phone so quickly. My replacement came in 2 days. Customer service was great. I have nothing bad to say. I am very happy. Thank you.

It came faster than expected. The process was easy to from start of the claim to returning the damaged phone. I would recommend Metro because the store gave me all my options so I could make the best choice. I'm glad I have insurance or I would of been screwed.

I was told when I first called I would have my replacement phone in two days. It took over a week had to back order. 2nd I was trading the replacement phone on an new iPhone and still can't because the phone is locked down for some reason. I would have had no problem if I was told all this up front. I believe training is what is needed and not to guess on what will happen.