Assurant Phone Insurance Reviews

A bad service in the system, it is not updated. They ask you to upload an ID and do not have the option to upload documents in their menus. The operator makes you feel as if you were a fool not to be able to upload the photo on their system, when they really don't have that option. They had me asking for identification for 3 weeks and they didn't have that option. For that reason they didn't approve my claim until later they realized that they were the ones who made the mistake by not having that option on their menu. After they apologized and told me that it was the fault of the system, the cell phone arrived the next day.

I was told that the deductible isn’t charged until the device is shipped. I was charged the deductible on 12/16/2020 and the device was shipped out on 12/17/2020. This caused a issue with my bank and cost me an additional $144 in fees.

Quick and easy. Very helpful very knowledgeable and would definitely recommend this to a friend. I didn't wait long even with the holiday season mail issues. So I was very satisfied with the service..

Assurant mobile device insurance seems to be an okay service so far. I give 4 stars in comparison to most other corrupt insurance companies. This is the first time I had to use the insurance and my replacement phone was delivered the next day. It was thought to have been the charging port on the phone that was damaged. It was the charger. I called to tell them what the real problem was and was told all I have to do is ship the replacement device back and they'll refund the deductible. That's in process now as I'm writing this review. The reason I didn't give 5 stars is because the deductible should be lower and the replacement phones should be new phones, not reconditioned phones. The insurance premium and deductible customers pay covers more than the cost of a new phone. We're being cheated out of the premium money we pay each month if the replacement phones we get when we need to use the insurance are used reconditioned phones.

My phone was brand new and it dropped and broke the camera. I took it to Metro PCS and they said it just wouldn't work at all. I rely on this phone for everything and really love the Samsung. I cannot do without it.

It has been 1 week since I filed a claim and still nothing. I was told it will take 3-5 days to process. I talked to a representative telling them I need my phone for daily tasks and they claimed someone will call me within 24 hrs. 2 days later, another rep told me that was a lie and I should hear back within 3 days and still nothing.

It was quick and simple. What more can you ask for. You pay on the insurance and when it was time to deliver they did. Overnight my item directly to my home and very happy with the customer service.

Was totally easy process and a surprising gift for Christmas! I love my replacement phone! And I got a cute case for it. Insurance is imperative for me and I’ve never had a problem with it! I recommend EVERYONE to purchase insurance. It’s literally life saving!

I got the phone super quickly and everything went by smoothly. The process was super easy and when I needed help, it was only a call away. I had no complaints at all. Ten out of ten, would do business again. Thank you!

I was downgraded to lower version of what I'm paying for via my contract. Phone is too small that's why I purchased the ultra, only to receive a s20plus instead of an equivalent phone. My job can't be without my phone, and you were gonna charge me for your mistake. Not good, it's not worth paying and having to step down on my device.

I was quite dissatisfied with my overall experience. I disliked your Voice response system, and your initial representative that assisted me hung up because he did not wish to help me. On the other hand the second representative was quite professional.

Lost my phone. Had no idea where I lost it. Searched everywhere I had been, and no luck. That's when I called Assurant. The next thing I knew, my new phone was on its way overnight. Ironically, the next morning, while skimming my pool, I spotted my phone in the rock garden next to the pool deck. The back of the phone was cracked and it still worked. I received my new phone and brought it to T Mobile where they were very helpful and they transferred everything. I was so relieved. I packed up the old phone in the return envelop and sent it on its way. This was easy and having insurance is a game changer. Thank you.

Updated on 1/2/2020: Hi, I writing here again because I haven’t received my phone as yet, every time I contact Assurant they keep telling me one thing over and over. I spoke to Madison from co operate, haven’t heard back anything from her as yet. I feel like no one doesn’t care and they need to handle my situation in a better manner. This caused a lot of inconvenience for me because I’m leaving the country for a few days. I have been back and forth with UPS and Assurant and no one is helping me out. According to UPS they said the phone was delivered but until today there no sight of my package.

They sent me the wrong phone. Pixel 3 something or other 2 days after I filed. AND it was a refurb. Then they sent me the right phone. I'm not sure if it's a refurb or not. But, I have not had an insurance claim ever and I pay the 6 bucks a month. I had to pay a $250 deductible when I've probably paid for a new phone in insurance alone. What they should do, is if your codon qualifies you should be able to go to a T-Mobile store, buy your phone and they zero it out. Or at least provide the money towards, so if you get a more expensive one they at least pay the cost of the old one. I don't know. But, what did happen is I then had to wait 24 hours til they knew the wrong phone was definitely on its way back via the USPS BEFORE they'd send me the one they were supposed to send in the first place. This is NOT good customer service. Someone should get fired.

The response was amazing!! They had my replacement within 24hrs. They were professional and very courteous. 100% worth the money. I recommend this service to anyone who is considering buying insurance. The service was overall impeccable.

Loved the quick shipping of the new product however the service center you sent us to was horrible. They are far away from our home. Their hours vary depending on if they want to work and the quality of work was horrible.

Called on December 15th and filed a claim. After 2 days without receiving any communication I decided to call the office. The representative was not able to tell me why I still haven't received my phone. I asked her if she could credit my account the $99 for the inconvenience. She said she did and that the phone would be mailed out the next day. Called the next day after not receiving any communication to find out that the representative actually cancelled my order. I had to resubmit my claim. Very unprofessional.

I received a new phone, took it to Us cellular to activate it. Went home and tried to call someone, phone turned out to be defective. Other person couldn't hear me. Still waiting for another new phone.

My experience with Assurant was very pleasant and smooth. I was dreading having to file a claim and didn’t think I was going to get my phone quickly but it was quite the opposite. The agent I spoke with was very understanding and walked me through the process which wasn’t as bad as I expected. My phone came the next day and I couldn’t believe how easy it was. Thank you.

The experience was good, but the T-mobile portion with the pin or pass code number was very bad. It took several hours to get the phone info transferred over and the phone activated. There were lots of items lost in the transfer. The phone portion was very easy.

I felt I was getting the runaround. Even after explaining the situation still got the runaround. Very displeased with the whole deal. Kept getting people who I couldn't understand very easily because of a strong accent. Should have people who speak clear plain English answer the phones.

The person who helps me is a lady, she was very patience and professional. Explained to me what they can do for me and what I can do to complete all the necessary steps very clearly, less than 36hrs I got my phone. Thank you.

Did one star since I can't go any lower! Your Claim Number: **. Your Device Serial Number: IMEI: **. I will be looking for another insurance company. From denying claims to swapping out phones without authorization.

The process to file a claim through Assurant was quick and easy for almost anyone to complete. Very straightforward and you dont have to go through a bunch of hassles to get it done. Much better experience than the last time my phone broke.

I have nothing but good things to say about Assurant. Always professional, positive, and understanding people. I never get any hassle about why I need a replacement other than accidental damage. I will continue to be a loyal customer. Thank you Assurant.

The service I received was awesome. The gentleman who handled my case was awesome and funny. Made the experience very personable. Delivered quickly with easy set up instructions. Have has no issues since replacement.

My wife's phone got stolen, they issued a replacement that went to a wrong address. It's two weeks now but no communication, no replacement, we are stuck, as if we don't pay our insurance, it don't even make sense.

Seamless transaction. Once my information was verified I was informed of the deductible. I paid the deductible and received my replacement the very next day. I was very happy and my granddaughter was ecstatic!

You people are useless. Keep me on the phone for 30 minutes then incompetently couldn't take my payment. Then got rude with me for not having a different method of payment. Finally get my carrier to resolve that issue. Then you send me a defective replacement. Incompetent!!! Now I am dealing with my carrier directly. Over $1500.00 on insurance alone never made a claim. Should have just kept my money. I will be dropping insurance as soon as I get my issue resolved.

My first claim was initially denied & we discovered the US Cellular rep had transposed 2 digits when she typed in the SIM #. We requested for my claim to be looked at again (this time with the correct #). It was approved & I received my replacement within a few days. All steps in the process were completed in a very timely manner. Thank you!

I encountered very Fast, excellent customer service and shipping experience. Claim for was very easy to navigate online. I would definitely recommend anyone who doesn’t pay for the monthly insurance on their phone to do so. It gave me a peace of mind when my son lost his phone.

Hi, I was so overwhelmed with my phone breaking> When I contacted TMobile and they told me I could get my phone replaced, I was surprised. When the customer servant connected me to Assurant, the process was simple and easy.. I had a great and easy experience, the phone arrived in a very short time. I am very happy, very very happy.. Thanks. I cannot remember my order number.

Making the claim was easy. I received the phone in 2 days and the customer service representative was nice and professional. What I did not like was the customer service representative started my claim and I had to finish it on my own on another website which seemed odd to me and time consuming. Or what if I didn't have access to a computer and apparently my phone was down. I feel if I called to make a claim everything should have been done over the phone.

Assurant makes the process really easy. Shipping was fast and I had my replacement phone within 2 days of filing claim. Everything arrived in good shape with a prepaid return envelope to send the old phone back.

The phone was shipped immediately, and appeared to be in great shape but it has "dead spots." Certain areas of the the screen doesn't respond...at all. Makes me wonder what was the point of paying insurance for those 2 to 3 years?

Replacement phone was defective and inferior to the insured phone being replaced. Replacement phone has been shipped back. I have not received notification when next replacement phone will shipped or arrival date.

Very prompt response to handling claim and concerns expressed but device sent was faulty when transfer was made and Tmobile had to make a request for another device which I then had to change again. This meant I couldn't send back original device as I needed it to back up again the faulty device sent.

This experience was a bit unnerving, only because I was unsure of the damaged phone's receipt back at the company. With help from Patricia and others, I felt sure the phone had been received in a timely manner, especially at this holiday time. Patricia, and another, truly made me feel assured I would not be dunned. As a "senior citizen" I appreciate being able to talk with a "real" person and not automation. Respectfully, RKB

The replacement phone that we received is just full of quirks, and does not work properly at all. It is frustrating most times, does not download video and or music. It seems like whenever they refurbished it, not a good job, I am happy to have a phone but this phone is NOT very good. I hope you can help me. Thanks.

Worse customer service ever.... I'm a guy and these people send me a pink Samsung S20 phone for my replacement???? Mine was blue.... If they tell me that they don't have my color at the moment I could just wait...

Very helpful and a great attention... Give 100%..excellent...professionalism...knowledge... Thank you.. I will recommend...and no hesitate if I need help again... I love the person that helped me...was very nice and made me understand everything.

The service was good, just didn't agree with the cost (22.00) charge for activating Sim Card. Customer Service on phone, hard to understand the Rep. Very strong accent. Rep needs to talk clearly and slowly.

Hello you guys were GREAT! I am so happy to have my new phone. You made it very easy to take care of this....also I noticed that the price for the phone has gone down a little bit and I appreciate that, especially during Christmas. Thank you and have a great holiday season. Charlene.

This was my first time using the replacement insurance through T-Mobile and I was very hesitant after hearing stories from friends. I was pleasantly surprised at how quick and easy the process really was and I had zero issues! I would recommend the service to others.

I hated having to deal with this company for insurance...I honestly wish I would have gotten Apple Care instead...The company sent me a broke phone and all the representatives gave me different information...I was inconvenienced and no one seemed to care to compensate me. In future if I have to get a replacement phone I’m just gonna outright buy it from someone else.

Assurant states they will replace my phone with an equivalent or upgraded phone and overnight ship it. Instead, I am still waiting a week and a half later and having to make a number of daily phone calls to be told they have no phones to send me. Three days ago, they told me they found a phone and gave me a FedEx tracking number but FedEx says they only have shipping information but no package. My phone quit working on 12/11/2020 and I made a claim on 12/12/2020. Today is 12/21/2020 and I've called Assurant but haven't received a callback.

I received the wrong Device. I sent the New Device back in the white envelope that was sent with the New phone. The address on the envelope the Claims Department sent with the New Device was wrong and the Device was stuck at the Post office in York, Pa for 3 weeks. Metro Claims Department Sucks Big Time. The worst experience ever. I give y'all a -100%.

My phone was lost, I opened a claim and they sent a phone which never arrived. After 1 week I called them. They said they have to open investigation which takes 14 days. I asked them if this is fair that they chose a crappy shipping method and they failed to deliver the product for me to not have a phone replaced for 21 days? I asked for a supervisor and the supervisor also useless said same thing. My phone is locked by Metro and they could easily see the sim and phone hasn’t been received or activated and they should fulfill their promises then do whatever to do with that investigation. Poooor customer service. Poooor Management.

Phone need replacement because mechanical problem, they were helpful and informative, Went through the process pretty quick. I recommend having phone protection, They were nice and helpful. Great customer service.

It was an easy process and my phone came to me the next day. I was extremely pleased. I would absolutely recommend this service to any other customers. This is the second time I had to use this insurance and wouldn't change it for the world unless.

I paid insurance for my mobile device through T-Mobile. My device was stolen. The IMEI was given along with receipt of the purchase, but Assurant never replace the item despite 35 phone calls, conference in with t-mobile and assurant. Assurant is a cheat, lies. False business.

It took four calls through the Assurant phone process to finally get my replacement phone. I pay for Insurance to avoid any complications like that that occurred. At one point they told me I called the wrong number and gave me the number I just called them on.!? I finally went to my local Metro PCS store and she helped me finally get through the red tape and get my replacement phone. I had to replace my phone 10 months ago for the same problem. This time the process was a joke!☹️

More than satisfied with phone replacement. Was really satisfied with the overnight shipping and return box was included as well. Assurant rep. explained the whole procedure, once made the payment it was shipped overnight.

The replacement phone came 24hours (exclude Sat and Sun) as described. I personally wished that, since UPS Dropped it off, that I could've drop the broken phone to UPS, but that wasn't the case. Wish there was an option to return to USPS and UPS since they have different time through the day.

I made a wrong claim. They helped me straighten everything out easy to return phone. The representative was very knowledgeable and understanding of my lack of knowledge. Both times I called each representative was quick to answer my call.

I have not received my replacement device yet, it has been a whole week and nothing, I have had no updates from FedEx. Everthing that I ordered from other places have come with no problem but this is the only thing has has not arrived.

Gave me a terrible runaround, lied about receiving phone shipment, left me on hold for 3 hours and then disconnected me, on top of that they mailed the wrong phone and refused to swap the phone I mailed back and left me awaiting my refund.

I had to deal with this situation since October because you didn't have a replacement phone for me. I was told I could purchase a replacement phone from T-Mobile and get a full reimbursement and here it is December 20th and your company can't get their info correct to send me my reimbursement! I have all the emails showing I did my part in the process and still you can't get your end correct! This is ridiculous and unprofessional how I get a different story each time I have to be inconvenienced having to call in over and over.

I explained the issue. The rep gave me the Assurant number and told me what to expect to pay and how to make a claim. I contacted them and was told when to expect the replacement device. It arrived as expected and I took it to the store to have it transferred because I was not fond of the instructions for doing it myself.

Customer service rep was polite and informative. Received phone in a timely manner. I was very pleased by the process of replacing my phone. Assurant did a good job. I believe in customer service because it makes or break a business.

The repairman was very professional & friendly. He repaired my daughter's phone in 45 minutes & I would definitely refer & would love to if I have to use this service myself again. He was very informative & had much knowledge about the phones.

Replacing my phone was easy. I called a representative, and they were very polite and knowledgeable. My phone came the next day. I received emails that my phone was coming. UPS, also kept me informed about the time my phone would arrive.

Replacement of a damaged phone took 2 months. Only constant calling completed the transaction. The agents were difficult to understand and poorly trained. Oh yes, There was a big deductible on the insurance.

Assurant Phone Insurance is the best! I got a replacement phone right away. Assurant is an honest and professional company. I am so happy and greatly for my replacement device. Assurant even honored a upgrade. I feel so lucky for my new iPhone.

We upgraded my son's TMobile phone through the TMobile/Assurant JUMP program. We returned the phone using the prepaid Smart Label provided by Assurant by dropping it off at a USPS drop off location and received a confirmation of receipt/tracking number. We received a reminder email from Assurant that the phone was due by 12/25 and when we input our tracking number in the USPS tracking system and discovered that it is showing as label created, not yet in system.

And the service was great, friendly and professional!!. And they were quick too. I called at all hours of the night and they were great every single time. I know what I like and I know what I want and they did an outstanding job!!

I had to wait for almost a week after the 10 business day waiting period to receive my deductible back over a defective replacement phone. I was so unhappy that I went out and bought a new phone instead of trying to get another replacement.

Had my phone at my door within five hours of me making payment online. I was amazed. I wish my phone had already had my service setup on phone since Metropcs now charges a$20 fee to transfer the number to a new device.

My daughter lost her phone and it was replaced as soon as I called. Great company to deal with. I have been with T-Mobile and no matter what the circumstances of a phone damaged or lost they take care of me.

All the associates that I have contact with provide great service and very detailed information about the service that I need with good customer service. The item arrives quickly and I was able to set it up easily.

Thank you for your help. My phone has problems. Now fixed. Customer service was excellent. That’s why I like ASSURANT. Always I send my friend to ASSURANT because Good customer service fair prices and fast services. Thank you for your business.

Filed a claim in late June for a broken device and got charged for a lost or missing device; an extra $100 or so... I sent her devices in, per your request, and got charged another $400 dollars for a non-return fee on a claim that was charged for a lost/stolen device.. So I ended up paying upwards of $600 for an iPhone 8... in June 2020. Now it's December 2020 and the phone's front camera doesn't work. I really hope you guys can make this right. Otherwise I'll be forced to leave T Mobile and leave this review whereever I can online. I cannot believe you would treat a loyal customer of 6+ years this way. It's actually embarrassing.

Phone didn’t come with a charger and phone seems to not wanna hold a charge. I’ve tried several chargers, they seem small and slip out and may get up to 10 percent but that’s it.. I don’t know what else to do.

I am very satisfied with my claim and how quickly I received my phone and my proper approval. Very fast and reliable! I'm happy I had coverage, as I wasn't sitting without a phone for weeks and had it within a day. I cannot express how amazing Assurant has helped me receive another replacement device. 10/10 the best!

There is a price described in the coverage details stating 29$ for a cracked screen. It was never explained there was no location to repair my screen in the area and that I would have to pay 99$ for a cracked screen until after I cracked my screen.

I was very pleased with the response in getting a lost phone # ** sent to me a day later. However, the phone was my boyfriend's and he lost the replacement phone by leaving it on the bus 3 hours later. What can we do?

I had a terrible experience with ordering a replacement device. Filed claim on 12/9/2020. Still no tablet. Just received email that I will not receive it until 12/21/20 after saying yesterday & today.

I received my replacement Apple SE2 with a SIM card that was not registered with the new phone replaced, also my claimant name got printed wrong. My slip says my name is Nicole (it is Hope) ** (it is **). After 6 transfers I suppose it got lost in translation, an hour to claim my phone, then 2 days at the Xfinity store. An hour each time to try to set up with WRONG SIM CARD SENT. Xfinity store was kind and embarrassed they could not fix the SIM card issue, Assurant in my opinion is poor customer service and very poor in phone / SIM card detail replacement. They also keep asking me to send back the old phone, I'm sorry it's gone, lost, nada.

My iPhone was stolen at a local restaurant. Shortly after noticing the theft, I went to the Assurant website in order to initiate a claim process. It was extremely easy to complete online and no sooner after I had hit the send button, I received a confirmation with a delivery date. The claim was made around 4:00 PM and by 11:00 AM next morning, the replacement unit was delivered to my home. Awesome service!

It was very convenient and smooth and the service excellent! The phone arrived the next day and that was hallmark! I liked that the customer service rep was courteous and I could hear her smile in her voice.

I was ready to be frustrated but as it turned out the service was excellent from beginning to end. I would definitely recommend that insurance be used and how easy you made the process. Superseded my expectations. Thank you.

Bought a phone and dropped it the very next day. Phone was cracked and scratched. Insurance was easy to deal with online. Replacement came in 2 days. The package came with an envelope/package and postage for easy return!

Not the best experience. I have been paying for my insurance for over 2 years. This is the first time using it to get a replacement. I'm not sure what happened but I didn't get my replacement phone. UPS tracking ** shows it was delivered on 12/11 but the package was not there when I got home. When I call your team to get answers about where my phone was the only option they give me is opening an investigation through ups or buy a new phone. I'm still without a phone waiting on ups. Like I said not the best experience. Hope I get my phone soon!

All I can say is 5-Star Service. They were quick and efficient. Great attitude as well. I’m sure I was driving him crazy on the phone. Still pleasant. Love them! Great job!! Happy Holidays! Thank-you!

Always great customer service. This time I did everything online and it was fast and easy!!! Keep up the good work. The phone was here the next day, everything was in the box correctly. Switched everything over with ease.

Thank you for the replacement of another phone. Service was great and associates. The only issue I have was that the phone didn't come with a new charger. Surely when you receive new phone you supposed to get new charger as well but the old one works fine. Thanks again.

This was the easiest claim that I've ever had to process since owning a cell phone. Everything needed was easy accessible. I received my replacement phone within 48hours. KUDOS ASSURANT!!! Please continue to keep this option open for technical savvy customers.

Great staff... Prompt and efficient service... My phone was lost at the airport and I immediately went to the nearest T Mobile store and report my phone.... I had to purchase a new chip... Then I contacted the insurance and the next business day my new phone was at my door... Thanks a mil...

Assurant delivered on their service promise. I submitted a claim for my lost phone and received my replacement phone in 2 days. The $50 deductible was affordable and they accept various forms of payment.

Went to store to get phone fixed (cracked screen). Instead placed an order for replacement phone. All I received was excellent service from both the agent at the store and the customer service at Assurant. My new phone was received the very next day.

Great customer service when I started my claim and the replacement phone came within two days after I submitted the claim, then again we contacted customer service a second time and the person whom took care of us was really pleasant.

The lady that helped me was right on it as great service including the gentle man that instructed me to fill the email claim. Fast and easy secure like they said. My phone arrived very fast. This is my 2nd time using my insurance with you and very good so far!

Claim process was pretty swift and accurate, would definitely recommend to others in the future. At first there was an issue with them processing my claim due to the system showing a Note 20 Plus even though it doesn't exist, but the issue was rectified within 24 hours and my device was shipped within 2 days.

My grandson ran over his phone. He tried calling Apple Pay when Assurant told, "Hi, Apple Pay needed to fix it." He called Apple Pay and they said he had to have a appointment and be able to turn off “find my phone”. My grandson was frustrated as he couldn’t get in for a week and the phone would not turn on to get to this function. I then called Assurant and the lady spoke to a Supervisor and authorized the moment of a phone to be delivered to his door. It arrived the next day. So I will say Assurant did a great job.

My service was horrible. I was disconnected 3 times before finally being able to complete my claim. Even though I provided my phone number only one time was I called back. The time I was called back they wanted me to provide my password again. I had to call Tmobile back and be transferred since I didn't know it.

Customer service was impeccable. It was a friendly and helpful call and the transition from one iPad to another was easy. Directions were clear and understanding and would hope in the future that all my calls to Assurant are as friendly as I have encountered.

I have been with T-Mobile for 10 years now. With all that time I have barely made many claims. I have a total of 5 phone that are insurance. My last experience was horrible. One of my boys lost his phone and it took more than 10 days for him to get a new one. Since the insurance company was asking me for proof of purchase and I didn't have a physical copy of that information. I end up having to call tmobile to get that information and even they said that they should not be asking for proof of purchase. I have gotten all my phones from tmobile not sure why they would ask that. It was a bad experiences to go through and honestly I am still not sure why it went that way.

Returned damaged phone on 12/4 per Assurant's instructions, "Just use the shipping materials included with your replacement device..." They are claiming it was never returned. I followed THEIR process, and when I called them their rep asked for my TMobile password or my SS#. I objected and the call was disconnected. If the damaged phone was lost, they should develop a better process.

I made my payments on time. I pay my deductible and what I get a replacement phone after 3 Days what is not worked perfectly so I have to return the phone first to get a “new phone” so I stay with no phone for another 3 days. Why. I don't know. That phone is not my fault excuses COVID. I don't think I pay my bill. I don't put excuses.

I been waiting on my check since November 08. They giving me the run around saying the same excuse every week about they send my check but I still have not received it. Always saying they are sorry but they are not. I just want my money. It not my fault. Y’all didn’t have my phone in stock. Force me to buy a phone. Told me they will give me the money back and I’m still waiting.

Was hospitalized and never received the replacement phone and I don't know what I'm supposed to do. I'm using a phone from my daughter. I was at hospital for Covid-19 I'm much better now I'm home just trying to get all my affairs in order. I would appreciate any help or guidance in what I am to do? This is very confusing for me as I am disabled and have a tumor on my brain but I do well with help from my caretaker and my family. Please advise me on what to do. Thanks in advance.

My phone replacement was easy. The people worked very nicely with me. They explained it to me and had my phone sent out by Friday night, the night I called and it arrived that following Monday. I was very pleased with everything...

My experience was easy, quick, and efficient. I dropped my phone and the screen got cracked. I called the Assurant number and was able to file a claim in a matter of minutes. My new phone arrived in about 2 days.

Device was replaced in good time, and associate got the device set up and got info and apps recovered in good shape for me, very pleased with the process of the recovery and all the help. The store associates were happy to help with the whole process, thank you.

It's been since December 5th and I still haven't received device and use phone for business and is honestly hurting pretty bad. Have been told to wait another 10-14 days. Waiting on next response currently.

Job well done. Received the phone quickly as promised, phone was shipped and received within a few days. Phone was in good condition that was received, would definitely recommend getting insurance with Assurant insurance.

Phone came fairly quickly. The process was online and simple. Came with envelope and shipping label to return broken phone, dropped it at Fedex to return. New phone was a upgrade that was a very nice surprise!

Very unhappy calling Assurant. I was calling in regards to my iPhone plus 8 on 12/18/20 not working. I respect the policy that the company has but if a customer is answering all the personal questions and everything that is needed to a representative there is no need for denying to help a customer. Turning away a customer when help is needed. Very bad experience with this company. I prefer going directly to the store.

I am very dissatisfied. I am still waiting for the device. UPS never delivered it and the package is...lost? I am without the phone for more than a week (almost 2) and Assurant is telling me I have to wait for the "investigation" to be done. I do understand it needs to but why do I have to pay for it? My kids are home without the device so in case they need me they cannot call me. I thought Assurant will send me another device right away and continue their investigation on their end. I paid $ 150.00 deductible plus I pay to TMobile monthly for the insurance for the phone (Samsung S7) that is not even worth that money. The service at Assurant - horrible. They tell me to call UPS to see what happened with the package. Me? The customer who pays for the service? I am speechless how ignorant and how not helpful the company is.

My experience with Assurant claims was seamless and very thorough. My phone came faster than I expected and the agent was very knowledgeable. I will definitely use them again in the future. They upgraded my phone with a newer version and I couldn’t be more pleased???? Thanks guys.

My iPhone 12 was stolen, had to call multiple times to let them know it wasn't lost. The last lady I spoke to when I received my new iphone 12 replacement was supposed to activate my service but instead ended up unblocking my old stolen iPhone 12s IMEI number! Horrible service. I hope I never have to go through this hassle/problem again!

Assurant asked me to review a recent transaction with them concerning a phone replacement. I've had to use them in the past with 6 kids with devices as well as my own with no issues. This time around my son had dropped his J7 prime and broke it to where it wouldn't work at all. Even being an older phone I've kept the insurance on it. It seems they don't make that model anymore so assurant sent a replacement that ended up being an upgrade. A Samsung a51. It IS a newer, more capable and compared to the new price of the j7 more expensive. This to me is the epitome of great customer service. Rather than trying to find the lowest comparable replacement or going to a device that would be considered inferior, he got a bit of an upgrade. It was very fast as always too. I submitted the claim on a Saturday I believe and it was shipped and we got it 2 days later. I sent the old one back in the prepaid envelope no muss no fuss.

Thanks Assurant team for turning this around and helping me. A very nice lady reached out to me shortly after my post and reassured me that this would get taken care of. Well, she was right! I received the check in the mail via FedEx on 12.18.2020. She followed through with her promise and I am a very happy person. Thanks team for turning this around. I give a 4 because there's room for improvement. Cheers!!!

Well it took a little time for me to fill it out but the service was nice and friendly. I just sent my phone after receiving the device they sent to me. I’m going to see how my phone look when they are done with fixing and send it back to me. Thanks.

Beyond Amazing. Super fast arrival. No complaints at all. Thank you for your amazing service. My phone arrived two days after my claim processed. I then used the package that came with my new phone to mail out the damaged phone. Thank you once again.

My entire purse was stolen when my phone was stolen. I sent all of the identification I had. I was told it would work on the phone. Then was rejected several times. Even when I emailed everything I had it was rejected. I finally got my replacement id. Which took 3 weeks and it was rejected twice! Then once the process finally goes through, I was reassured that I would receive the same phone and color. I was EXTREMELY disappointed to not receive the right color. As I had grown really fond of the Aura Glow. This new phone doesn't hold a charge very long either. I have been disappointed with Assurant once before about my smartwatch and Tmobile doesn't really help in rectifying it without shoveling out more money. It's frustrating to be paying for something that doesn't really help, and sends refurbished products with them having issues.

Lousy. Absolutely lousy. The first replacement device didn't work. The second replacement device has a big streak in the screen. For the amount of money Assurant charges this is completely unacceptable. I'm really mad. They should reimburse me for the hours I've spent on the phone, and driving to and from FedEx to ship the non-functioning devices they sent me. What's really infuriating is the note in the box saying how my replacement device was checked and double checked. That's obviously a bunch of garbage.

When I filed the claim the Metro person used the wrong IMEI number for the claim. So the replacement device was blocked. The device for my second line was blocked and for 10 days I have been without a phone. Now I have to send the replacement back, wait another 10 days, file a new claim and wait again for a new replacement device. Your customer support team sucks because you guys locked my phone but you can unblock my phone for 3 days which turned into 5 days and yes this problem started on the 5th and today is the 14th and I'm still blocked from using my phone. Your service is crap. Your team members basically called me a liar. Then lied to me on me getting my phone unblocked and refused to help. I will never pay or use this service again. I would rather pay the 350.00 for a new phone than waste my time and almost lose my job dealing with this company.

My phone broke on Saturday morning and I was advised could not get replacement till Tuesday which is unacceptable. In the past they would next day air phone to me, need phone for work and cannot go without, went and found a used phone & purchased Sunday so I could conduct business.

I filed a claim for a new phone and NEVER RECEIVED IT even though I was told by your company it would get here in 48 hours. You did take a payment that you had no problem with that. Now that you owe me a phone there is nobody to be found. I WILL REPORT YOU TO THE BBB AND ANY OTHER AGENCY IF YOU DARE TO CHARGE ME THE FEE. You can not charge me for anything you said you delivered.

Your customer service is revolting. It's horrible. I had to cancel first order just because they were so incompetent. Really need better customer care and half the employees barely speak English. Fix your customer care.

Quick services, package delivered on time. Went to T-Mobile store. Got good service plus were able to get another phone. The person who service me were very generous, polite and understanding. I will recommend T-MOBILE service. Service is good where I live. Bad service in Welsh, Louisiana. Service goes in and out or connection drops.

I was very pleased with the help with my claim and the quickness of replacing my phone. I received my phone the very next day. The customer service representative was very helpful with my needs. I would definitely recommend your service to my friends and family. Thank you.

It took way too long for transaction or to speak with someone. Process was involved and could be a challenge during pandemic. In addition, during covid additional time could be given for return of damaged components.

I didn't know I had to pay FedEx to ship the phone back knowing they said I didn't have to pay. So I think that people needs to that they have to pay when they sends their old phone back. So that was very hard to do cause I didn't have the money to do that. Thank God that I had some coins in my car to pay FedEx just to ship my phone back.

It took almost 2 weeks to get my phone due lack of communication. They never called and said the needed more information. I hadn’t to call when I realized there was no tracking number sent. Then there was no call to charge the card I gave them days before. I again called to see what my phone was supposed to arrive and was told it was not sent out. The rep said that someone was supposed to call for Authorization to use the card on file. Filed the claim on the 24 of November received the phone the 7th of Dec. unacceptable. My husband owns a business and lost out on thousands of dollars.

Assurant phone insurance is a blessing! They had my new phone to me immediately! And everyone I spoke with was very helpful great job guys. Highly recommended. Happy holidays and God bless.

I was surprised how fast they brought me the new phone. I was very satisfied and I sent the old phone back. I wonder how much more I have to pay on this phone now. Thank you all for your help and have a Merry Christmas.

Company just send refurbished phones to replace even brand new phones. T-MOBILE should have their own insurance program. Paid $99 deductible plus $18 a month is excessive to receive a so called guaranteed refurbished phones.

I appreciated the prompt response. Thanks. But I'm very unhappy with the phone sent. It has many problems and even smells like it's burning. The back button and other things don't work, at best unreliable, very often doesn't do what it should. I will need to replace it which is another big headache. I would love you to help me through this. Thanks a lot.

My replacement phone was a different phone than I had and it's not even part of Metro inventory and does sell them as they have been discontinued and I have been mislead by the Assurant phone insurance company and replacement phone doesn't work right and I have been talking to supervisor and put me on hold for hours without ever help me with. Want me to send the replacement phone back to them and leave me without a phone and lose my phone number that I've had for years.

Assurant has definitely improve in the past year. Price are better and when you get the phone replacement they even include a new phone charge, USB connector and head phone!! Amazing!! I was extremely happy this time! Thanks Assurant.

Almita was very cordial and helpful during my initial call to open the claim for my damaged phone. Received the unit the next day. The replacement unit was different than what I originally had (they don't make the model anymore), so I got a new model that I am still learning about. There was no charger included so I had to buy separately. I'm looking online for instructions. All the people I spoke with were professional and helpful. Overall I was satisfied.

I wish they would have shipped my phone in 2 day like they said. They shipped it and it arrived 4 days later and it was another model. I wish they could have called me and asked me about my phone not being available. Even though they replaced with newer model it is much smaller than my S9.

I put in a claim for my battery draining fast, got my replacement device and before I could transfer my info to the replacement it broke. The screen went black with a pink/purple line going down the side. I got another replacement and in about a week that one went bad. Battery wasn't keeping a charge. So I got another replacement and that one went bad also. This last one I got when I made a phone call or received a call the person on the other end couldn't hear me or they heard static or echoes. I put in like 4 or 5 claims because the "REFURBISHED" phones are junk. I keep asking for a new phone because I bought my phone new and made all my payments on time. And when I have to put in a claim because my "REFURBISHED" phone breaks and I get another one I have to take time out to transfer everything over which is something I shouldn't have to do because I should have been sent a new phone. It's ridiculous that I have to go through that.

Assurant is a absolutely garbage company and their employees lack any sort of knowledge especially their supervisors who approve claims, you guys need to research that when you purchase online from Samsung they don't put IMEIS on their receipts. I had a claim before and provided my online order with NO IMEI and they approved but this time it was generally like they were basically saying I was lying I purchased the device. Horrible company, horrible customer service, won't reach back out to you to call you back. Tmobile deserves a better insurance company.

Tmobile transferred to Assurant to process the claim. I attempted to use the online claims form because the recording requested as they are experiencing long wait times. Online was unable to process so I talked to an agent. The agent said they could not process, to call tmobile. I waited 2 hours to talk to mobile. They said there was nothing wrong and waited on the line while I called assurant. The agent then asked me a bunch of questions then directed me to finish it online. The tmobile rep asked why she couldn't finish it since we already had them on the phone because I already had problems with the online claim. The agent verified my address and information then transferred me to make the deductible payment. Total time to file the claim was 2 1/2 hours, not including the 2 hour wait prior to being transferred to assurant the first time. I really did not feel like the assurant agents gave me good care.

I still have received my replacement device although I was told it has been shipped & delivered. I have contacted Assurant and was told an investigation will be open, and it will take another 10 business days for a decision to be reached. I'm really not happy about this experience, just thinking I will be without a phone that long makes me sick and wondering what type of customer service assurant provides?

The experience was fine but the lady handling my replacement did not seem too interested in my claim; and seemed to be a bit slow in handling the order. Did not want to ask any questions for fear it would mess up the order.

Sent a replacement phone that didn't work. Made ME use warranty on it. Took 7 phonecards, 4 sim cards and 6 weeks to get a working phone. I wouldn't recommend you to anyone. Finally Renee at T-mobile helped.. Philippines help desk was worthless.

Really professional representative. He took care of all things needed to have the product in my hands by the next day. Transaction was very smooth. Received product really fast and product was in perfect conditions.

I return my damaged phone to Assurant a few weeks ago. I was provided a self stamped envelope to place the damaged phone in. When the phone was received by assurant, I received an email of confirmation. Very pleased with the process.

Needed my phone replaced. Got it done quickly. Staff assisted me. I explained my phone was not working and had been getting low signal since I got it. I got my replaced fast about 1 day so back in business.

I've called about the first replacement device which was PINK instead of BLUE. TWICE you've sent a PINK device instead of a BLUE device. A call and note was placed to the warehouse about a PINK phone being received instead of BLUE.

First person I spoke to promise me I have a phone overnight. It didn’t come. Five days later I called back. Someone else told me that the order was Incorrectly placed and had it fixed and sent me on the phone. They sent me the wrong phone which I still have in my possession. Not sure what to do now. I really wish this company would get their act together.

I put a claim in and my replacement came in overnight. I truly appreciate how quick the item came even during holiday season. When and if my phone ever goes down again I will def. be going through insurance again.

Tremendous service. I cannot complain about the service besides the delivery agent being late with delivering my package. Thankfully, I’m back to conducting business and communicating with family. The service agent was courteous, respectful and very helpful.

I lost my phone and I had to get a new phone. My experience was great. Everything went well far as customer service. The only complaint I have is if I’m paying insurance every month and this is my 1st time getting a new one why did I have to pay $200 to get another one?? That is crazy and I needed my phone and had to borrow money. Y’all should change this Because it was unfair.

The process was easy, simple and quick. No problems and get my new iPhone back so quickly as soon as I paid. Assistant was friendly and explain to me what to do and the steps. I high recommend Assurant. Thanks.