Assurant Phone Insurance Reviews

Ordered my replacement on a Friday and received my replacement on Monday morning. Very pleased with not having to wait a long time for my replacement. Customer service was very nice, professional, and helpful!

Replacement of damaged Galaxy S9+. Service Representatives were knowledgeable, friendly, and very helpful. They walked me through the Claims process, explained every step and made sure that I understood everything. Shipping was fast. My new phone arrived in perfect condition and setup was easy.

The customer service representative that I spoke with they're very good job of meeting my needs. I received my phone in a timely fashion just as they said I would. I would rate my experience as being a satisfied customer.

My cellphone battery caught fire. I reported it to T-Mobile and Assurant claims. I received a new replacement phone without any difficulty. Thank you very much. Assurant was very understanding and professional.

The process of exchanging my cell phone was the absolute worst experience I've ever had. I wish I could give a rating of negative ten because that is the level of service I received. The experience with the representative was horrific, from lack of knowledge to the basic professionalism and customer service.

The screen was plastic, not glass, the processor was sub par. Not the phone I used to have. Looked like it, did not act like it. Sent it back immediately and was told they are on back order. In over 3 years I paid 12 a month for coverage in case my phone went bad. Now I'm without a phone because of this joke of an insurance company. Would not upgrade to a 'like' phone. This company is garbage. Customer service is great, however not backed up by product promised.

The replacement phone sent to me is such low quality compared to my original phone. It heats up on charging and the charger is so flimsy that it bent in one day. I am returning this flimsy phone. Unbelievable!!

Fast service on the phone. Fast delivery. Received different color than the original one, but understandable. Satisfied with the service. Just unsure if the return package is good enough to keep the equipment safe. Thank you for the service.

My Pixel 4 XL got damaged, went to file a claim through T-Mobile, and found the experience to be simple, and straightforward. I ended up getting my phone a couple of days later. Put my old phone in the pre addressed envelope and BOOM! It's a very easy process, I do recommend it highly of you've damaged your phone.

The phone you sent me is defective. It overheats and shuts down when taking pictures or videos. I have restarted the phone and but it is not functioning properly. I would like a replacement with a new phone not a refurbished one.

I received quick, professional, polite help during this stressful time for me. The young man that helped me was knowledgeable and friendly. I was thankful that I had purchased insurance. I was pleased with T-Mobile service.

Everything was great, very professional. It was a great experience. I would not hesitate to deal with you guys again. It was very pleasant. It was very very well worth. My wild thank you again very much. Will do with you again if necessary.

I used the online services, it was quick and easy. I entered all my info and my device shipped immediately. The return process was was just as easy. I would use this process again, and recommend this service to my friends and family.

The sign in/device id steps need some flexibility. I was filing for my wife who lost her phone while out of town camping and couldn’t file. Assurant would not let me list her phone number even though it is on my account and I am the only one with a T-Mobile account in the family. When the new phone was shipped MY phone number was disabled because I had to file under my own number! It was worked out once we received the phone but only after 2 hours with T-Mobile support. Glad it worked out.

This replacement took a week to process and multiple calls and verification. This was not easy as past replacement. AFTER all was verified and my claim was approved I was told I was getting the wrong color. Then I had to cancel my order and reorder to get the right device color. The system was showing my current device was an s20 PINK but my verification I submitted proof of purchase showed s20 blue.

I currently have three iPhones that I have covered with y’all. I did a claim with one of my phones dad went completely blank but did not turn off. I grab the other phone that is Damaged and install my chip in it. You’ll send me a notification that I have till the seventh of this month January to put my chip back in it or else I will lose a claim.

Online claim is easy to use and comprehend. The Device was received the next day. The customer service representative was courteous and answered all of my questions. We received the device as scheduled and it was as expected in excellent shape.

Customer service representative was nice, professional, helpful and informative. It was of the Best experience I have received when dealing with the company. I would hope all of the customer representatives were this easy to talk to, it's customer service after all. We look to be helped not find more issues to have to deal with.

Greeting Assurant Family. I’m very pleased to give you a great feedback, thank you for all the effort you all did to help me with the phone. There are no words to describe how diligent, amazing, responsible, respectful you’re all are. God bless you all. Keep Rocking as you always do.

Simple and Easy Replacement Process. I couldn't remember my Old Address in System and failed verification process 4 times until I could remember exact address. This was frustrating. I used my personal security code but apparently that was not enough and I had to have my address.

In the process of moving, and already had too many responsibilities of which to keep track. Assurant lessened the load with providing efficient service. I received my replacement phone quickly and easily, no complications. Thank you!

SIM card came fast and activation was smooth and easy. The first SIM card was sent incorrectly and a new one arrived the very next day. No issues further. Representative was steady and provided sufficient service.

Tried to apply online like phone message says, but pin code was not right. Called, but they said that they need to talk to account holder. Have husband call and tells me new pin issued. Go online again but pin is still wrong. Call and find out that new pin won’t update til 24 hours. Finally call again for them to send a direct link from email. Finally got claim submitted!

Horrible experience! Took a week of dealing with these people before I finally got sick of it and asked to speak to a manager. Pretty sad that only the managers know how to serve their customers. Best advice is to ask for a manager up front!!!!

I really was impressed with their service and courtesy. I love my replacement phone so far!! This is the second time I have had to use this insurance in the past few years, and it's worked great both times.

I got my replacement phone in a timely manner & the representative was friendly enough. I was dissatisfied with activating new phone. It said follow instructions on the screen & it should have said take to local store because it's IMPOSSIBLE to activate unless you do. Then they wanted to charge me an additional $70 after I just paid them $100 deductible!

The service received from Assurant was excellent. Received my replacement overnight. I had no problems talking with the representative on the phone, she was very helpful and answered all my questions accordingly.

It was fast and easy to file my claim online. Got approved and shipping info within 24 hours which is great. Received replacement phone in a sealed box with pre installed screen protector. Provided return packaging for damaged device.

All went well and quicker response than previous times. Good work on getting my claim processed quickly and shipping was fast. Claim process was easy as usual but response time was much faster and more efficient.

My nephew lost his phone but I was able to locate it through tracking. However, the people denied having it. When I called Assurant they shipped the replacement right away. Thank you for your courteous and prompt service!

My replacement device was lost with the carrier. It has been over a week and Assurant will not send a new device. Customer service has been terrible regarding this situation. I am very disappointed with the level of care and support that I have received from Assurant.

I waited for 5 days. I called see where my phone was and they never sent me an email that I never knew about that I had to fill out and send back. Now T-Mobile will not do the transfer on my phone nor show me how because of Covid-19.

The whole process was made clear & simple. Friendly & attentive customer service. A fast turn around time. Excellent communication. It was a lot easier than I thought it would be. Next day shipping is awesome.

Great job! The person who helped us was very knowledgeable and answered all of our questions. The replacement unit arrived quickly! We are happy! All of my experiences with Assurant have been very good!

I am very satisfied with the insurance protection for my device. I am also pleased with the easy, convenient process for submitting an online claim and how quickly I received my replacement device; with no interruption of service.

I didn't like the store reps not being able to help me like in the past. Just gave me the Assurant number. I had to call again to follow up on my claim & then I paid $99 for something that could have been a technical issue & caused me $0. There was no real tech solutioning. Now the replacement phone arrived timely in the mail, so that was good.

I received my phone in a timely manner. Important to note, they should have a signature required and not just leave the package at the door. Or ask if we want to pick it up from a UPS Lock box. This avoids any missing products. Other than that I got my phone fast. Thank you!

The replacement device you sent it to me I can’t hear. Its volume is very low. It’s already in high level of the volume but I can’t hear well. I’m very disappointed about the device I received. I’m going to contact the T-Mobile right now.

Filed a claim. Received a damaged replacement device. Was told that once I sent the damaged replacement device back with their FedEx label, they would send another replacement. Had to call two days later to find out if the new replacement device had been sent. It had not. After explaining my frustration with the misinformation I had received, I was told that they would expedite my order so I could receive the device the following day. That also did not happen. I have been without my work phone for a week now and don't foresee it getting here until the following Monday. Communication is poor and customer service reps give misleading information without any follow through. I would not recommend this service if you can avoid it.

Everything was great until I called in with a valid concern about the claimed phone. I didn't know that the system was updated to accept the discrepancy so the claim could be completed. It wasn't like that last time. When I called, the representative told me I needed to speak with my carrier, that Assurant wasn't taking care of the claim.

I appreciate the service I received with the replacement of my brother phone. They were very professional. They deserve a 10. I added my brother Anthony to my account. He is an elder. He lost his vision in one eye. I appreciate Assurant expertise with this claim and the nice lady that helped me was amazing.

From start to finish, the return process was very easy, quick, and the manager at the Sumner retail was very friendly and helpful with instructions on how to file a claim. We also received an email that the damaged phone was received. Very professional. Thank you.

I'm happy with everything up to the point of trying to transfer the information from my old phone to my new phone. I went to the store and they transferred everything except my photos and my phone contacts which I need.

I had the worst experience with this company. First they send me a defective phone and would not send second replacement until I send back the defective one which took almost two days because they didn't send me the shipping label on time. They finally shipped second replacement after two days which I didn't receive for next 4 days because of the weekend. I almost spend 5-6 hours with them on the phone and they weren't very helpful to expedite the process. Very disappointing.

I called for a damaged phone, gentlemen on other end was extremely helpful for my needs. Your time frame for delivery was before time I was expecting. Thank you for giving me great service and comfort of mind.

I received my replacement phone really fast. I was not expecting to get it so fast. The whole process was fast and easy customer service was great and very helpful. Thanks for the quick and great service.

Very sweet and great customer service. They took care of our claim right away without any problems and we received our phone the next day. Highly recommend you to right away make your claim if you have an issue????

The process was very easy for me. The automation on the phone was not very convenient but the online process was. I was frustrated on the phone and moved over online to finish a lot quicker than on the phone.

Experience was awful. It took two days to get everything processed. They kept sending me here and there, here and there. When I finally received my phone the device keeps getting stuck and I have to power my phone off.

I called in to report a lost phone. They helped me with no hassle. Everything went smoothly and I received my phone the very next day. Very good company and great service. I would recommend this company to friends.

Worse service ever. I hate Metro PCS. Two phones in one year and I had to pay for activation. None of these phones are good. I had to pay 50.00 for a new phone, 15.00 for activation and 49.00 for my monthly bill. No discounts. I'm a single mother struggling and this company rips people off left to right. A non happy customer.

Package was well put together. Very easy to follow directions on return. Replaced device is the same model just newer condition. The data of my history of photos, contact numbers, email and passwords were no hassle to transfer to new replaced device.

It has been over 2 months since my claim was filed. I had to purchase a new phone I did so same day as I was told that I was unable to get a replacement and I am still waiting for my check over 2 months later. I am VERY UPSET AND DISAPPOINTED that it has taken this long for you to complete this. I am out almost 1,000.00 and I will not use the services again.

Good customer service, I got my phone replaced overnight, so I'm happy I have this insurance, definitely recommended. You never know what's going to happen to your phone!! So you need this insurance to cover your back!!

The delivery was good, the phone was not the refurbished phones back was in very used condition, when I hit the back button it doesn't always go back with one click very disappointed that I had to pay a 100.00. For a used phone will not recommend your company to anyone!! What good is insurance if you get ripped off?

The process was extremely easy and once I sent my signed paperwork the phone was there the next day! Great customer service & very professional. It's very refreshing you have an insurance company take care of you right away.

My phone says it was delivered on the 25th of June which it was not unless they delivered it to the wrong house. I paid for my device and I would appreciate the device delivered to me. I do believe I need to he contacted but MetroPCS tells me they can't do anything.

Replace damage device in a very reasonable time, good customer service. I was very pleased and thankful for the timely assistance in taking care of my phone. I was thankful to have the protection plan on my devices. Would recommend it to a friend.

It was a very good experience. Agent very well prepared. Fast service. Received my new phone next day of my claim. I surely recommend Assurant to all my friends, because the service it was fast, easy, and super professional.

My phone burned out and I needed a replacement. Once my claim was submitted and approved (only took two days) my phone was shipped overnight. Only feedback is for the company you are under. They need to have you more accessible in their App for quicker progress. I waited 3 weeks before finding out that this was covered in my insurance.

I filed my claim then my claim was canceled. I called back trying to find out why but didn’t get a clear answer. Was told that I put missing and lost on a form so I went on to say those were the same thing but also argued that I told them my phone was took from me at a gas station. I asked for Proof. Was told they had no proof that they could show me which was odd to me so you tell me I lied but can’t prove it.

Great customer service was provided to me during this process. Everything was explained in detail to me & the representative was very knowledgeable & kind. I will be happy to recommend your warranty service. Thank you.

I really appreciated the professionalism and integrity of Assurant. My son & I are happy customers, and definitely recommend getting this insurance for your phone. We called to place the claim, and the phone was in my son’s hands the next day! Keep up the great work.

My new device got here in less than 48 hours. It was a fast delivery. The only one thing that was really confusing was that you guys were not allowed to use my Gmail or use another number to set my sims card over the phone.

I had a Samsung Note 5 that developed a purple spot in one corner of my screen on Friday, June 19 and by Saturday June 20th, the purple hue on my phone made my screen unreadable. I got on Assurant chat and spoke with Arlene and she told me that this was covered under my protection 360 plan, but it was a mechanical breakdown and it would be turned over to T-Mobile. Bottom line, I spent a total of 9 and half hours on the phone between Saturday, June 20th and Monday, June 22nd. T-Mobile would not take responsibility saying it was not a mechanical breakdown and Assurant saying it was. The last conversation I had with an Assurant representative was that the last Tech person that I spent 3 hours on the phone with told Assurant I sat on my phone. I did not, but had to say I did and pay $99 to get a replacement phone when mechanical breakdown is a no charge event.

Filing a claim with Assurant was extremely easy! I received my replacement phone the following day. My only "gripe" was not knowing that the insurance claims are not handled in store. Had I known this, I would've been able to file my claim quicker and wouldn't have made an unnecessary trip to the T-Mobile store, especially during the COVID-19 pandemic. Other than that, my experience with Assurant was great!

I received my phone and ever since I have it. My apps will freeze, my phone will restart on its own. Will kick me out of certain apps. Go into an Apple logo and stay there. Had to wait for my phone to die for it to restart. I can’t turn off my phone. It doesn’t let me. It kicks me out of my own Apple ID and have to sign myself back in. It’s horrible and after backing it up the iCloud and resetting it and uploading it from the same iCloud it still doesn’t fix the problem. I went to T-Mobile and they said it was the phone they send me.

This company does not have there act together, after 5 days of waiting for an approval I have to call them just to find out that they need my identification, and then tell me 3 to five days more waiting and it's been 3 more days and still no answer, pathetic.

I loved how quick I received my replacement phone and got a free upgrade. Definitely happy with this process and how easy it was to complete the claim online. I am glad I have this protection plan on my cell since I find myself using it often enough. Thanks for taking the stress out of an otherwise stressful situation!

Y’all withheld my replacement phone because y’all lost the money I sent to pay for the insurance claim for over a month. Even after my consistent calling. It wasn’t until I threatened legal action and leaving the company that y’all miraculously find my payment and send my new phone out. Very unorganized and unprofessional.

I have paid $12/month for a phone protection plan for my Xfinity Mobile Samsung S9+ for the past 24 months. I dropped my phone and cracked the screen. Only 1/3 of the screen is responsive. I went to local Xfinity store...no help...can't help me there. I guess I shouldn't have been surprised by that....but OK. I called Assurant and filed a claim on Friday, I was given two choices...pay $29 and drive 25 miles through Pittsburgh city traffic to the one of few repair centers that are open, OR pay $99 and have a replacement phone shipped to me "next business day" OR I could pay an additional $30 to have Saturday delivery. I chose to pay the $99 for next biz day delivery....

I filed a claim, after which the website and to phone calls gave me zero answers of a timeline or expectation of resolving my issue. Samsung was on back order was the only thing I heard in 2 phone calls. I asked for a a supervisor and talked with Matthew. Everyone was polite but had no way to resolve my issue, just the phone was on back order and it would be sent when they came in. I offered to by a phone and be reimbursed after, Matthew said that was not possible. I asked for another supervisor and he said they were busy. I asked for their voice-mail, he sent me to Mary or Anita? I left a message explaining the issue and asked for a call back and received nothing. I am very disappointed and have no interest in working with your company again.

It was a little worrying at first because I thought I was supposed to receive it within the next 24 hrs, 2nd day came around and was thinking not it's time to worry or get mad and it was there in front of my door next to the wall and I thought idek how long it's been there. But thank God I got it when I did.

It was excellent. Very appropriate & efficiency. Good listening tactics which is highly appreciated in this times. Cell service for me is not a luxury it is a must since I have chronic illness from beginning of my birth. I am very appreciative of how attentive your assistance was in getting a replacement as soon as I did! Which is a great asset. THANK YOU VERY MUCH. God bless & stay safe.

I ordered my phone on Sunday and it was delivered by Tuesday if not sooner. I’m happy I didn’t have to go without my phone for long. The setup was easy and I was able to use my phone right away. I call customer service to lock everything in.

The process was easy and fast. I reported the damaged phone on a Sunday and received the replacement on the following Tuesday. I had the original phone for a couple of years, and I guess a direct replacement wasn't available, so I received an upgrade, the subsequent model of the original phone that was broken, It was a pleasant surprise.

Replacement was given quickly. Thank you for being so kind and understanding Rose.

I liked how efficient and straightforward everything was. Before I tried going through Apple support and it was a huge hassle, constantly being transferred with no luck. But with Assurant it felt like I wasn’t jumping through any hoops also the speed in which the replacement phone was sent out. Great customer service. 10/10 would recommend to a friend.

I was not sure how to file a claim, I filed the claim online but used my phone number that the account is under but I should have used the actual number for the device I was filing a claim for. The agent helped me with my claim. It was approved right away and I received the replacement device fast and enjoying it. Thanks!

I was mugged and knocked out, they took everything I had on me...debit cards, id, social security card, phone and charger. I was satisfied with the time it took to get my replacement phone but when I asked for a replacement charger I was told they had none in stock and I would have to get my own charger out of pocket. This is ridiculous. Why do I have the insurance if they can't replace everything that needs replaced. In my opinion, this is bad business and I am not happy.

From the phone being on back order and me having to call 4 times to figure out what the delay was to the refurbished phone that I received OVERHEATING out of the box and having to go again without a phone this has been an mess...One call resolution should be the objective whenever possible and have to send a phone back to process an exchange for faulty equipment y’all sent me is unacceptable. To charge someone for a device on delay, without even notifying them is bad business..I would not recommend y’all and if had another option, I would take it.

I went to the store upon learning that my phone was lost/misplaced. They put me in touch right away with the Assurant representative. The wait for a representative was not long. She, Freddie {sp?} was clear, concise and friendly. We went through the questions and everything required. She might have told me how long the process was going to take; that is very helpful -- to gauge time and necessary waiting time, etc. I appreciated her serious attention to my issue. Phone arrived quickly. Excellent customer service. Thank you.

If used phones are tested and verified by Assurant, why am I getting a garage phone that does not work? Assurant is quick to take my monthly payment but refuses to confirm a replacement phone does work properly. This issue is the cause of poor management and leadership at its highest level. A simple task with management doing a final verification is that simple or delegate someone of that area. Upper management still has to make sure procedures and policies are followed.

Bought thinking it would cover damage to my phone, after years of paying monthly for insurance, I needed it, they wanted $175 for a remanufactured phone, it was sent to me with no charger and battery dead?? Insurance!! I cancelled my insurance and went and bought a new phone for $30 and although it was a different brand, it fit all my old chargers, the insurance replacement didn't work with anything but their own charger (that they don't send with the phone). Pure fraudulent insurance program! In my opinion!

Replaced my Galaxy note 9. Went swimmingly. Fast service. Fast return. Would use the insurance again if needed. I'm very pleased with the service and tracking info was always accurate. It was only a few days from initial call claim to returning broken phone.

I completed a damage device claim form online with Assurant. My telephone was damaged when it fell face down on the concrete in the rain. The face was damaged and I could not dial out because some of the number keys weren't working. My completing the claim form was user friendly.

I broke my phone screen. I pay 15 dollars a month for the "privilege" to spend $100 for a refurbished phone, that doesn't work properly. Chrome lags after being updated, the battery lasts less than 12 hours, and the auto adjusting screen brightness fluctuates way too much, using even more battery. I had none of these issues with the new-in-box phone I purchased from T-Mobile directly.

When I received my new phone the camera was cracked. It is a very small crack that I didn't notice right away. I also do not have a return label to send my old phone back. When I called I was told I would receive a new shipping label within 24 hrs (I am trying to sent the phone back on my only day off) and that I would have to file a new claim and pay a 100$ deductible to replace the new broken phone. I will never deal with this company again.

They have not delivered my equipment because they have not delivered they send me one and it was bad I sent it and they still send me another and I am waiting for it send me a phone with a problem and I sent it.

Thank you! As soon as I contacted T-Mobile to shut down my stolen phone a notice showed that I could pay. The deductible and a new phone was overnighted. Wow that was fast! Feel bad about what I lost with last phone, but sure glad I didn't have to pay full price for a new one.

I file out a claim on the website and the experience was mind blowing. It was so easy to file the claim. I never thought using the website to file a claim. I did call and a rep told me that I a use the website instead and I did. Thank you.

In the contract that was given to me by a sales associate in T-mobile, it states that it will be a 100 dollar fee for a replacement phone. Once input card information it bumps up to 175. I call customer service and no one could tell me why it says one thing in the contact and charge a greater amount at the end. This is not right. May I get a refund of 75?

Phone replacement. After two weeks I got my phone replacement and they just giving me a crappy phone not even close to the phone I had. They said they would call me within two days. So far nobody has call me.

Completely satisfied very prompt. Easy to follow instructions. Return information and packages made the entire process easy. All contact via email no problem at all. This is my second time working with your company both times very pleased.

Service was timely and effectual. I greatly appreciate that! Having a cell phone replaced is like having a limb replaced. It is very essential to ones daily routines and Assurant has done a great job in meeting the customers need.

Assurant Did a Great Job. I am impressed with the response time regarding the claim I filed with Assurant. I would certainly recommend this service to anyone. I don't know what else to say except GOOD WORK!

I had issues with the warranty service offered through T-Mobile before and was upset with the outcome. I recently had my Galaxy s7 replaced and Assurant sent me the Note 10 as the replacement and I couldn't be happier, I did pay a 100 dollar deductible but phone came in 2 or 3 days, sent in the old phone via USPS and have had no issues at all. 5 * earned.

Fast and easy replacement. It was quick and easy to file my claim, I received my replacement phone on Tuesday after submitting my claim on a Saturday and so far it’s working great. I would definitely recommend.

Fast service was a day late due to the pandemic but overall you guys were on point explained everything well. I really appreciate you guys the phone was great came in perfect condition as well as instructions. Thank you very much.

The call experience is fruitful and positive. It is prompt and the order came immediately. The customer service is courteous and questions answered accurately. The phone delivered within 24 hours. Thank you for a satisfactory experience.

I had a bad experience with the pandemic of Covid 19 representative and manager did not want to work things out of maybe lowering or helping me with my deductible and weren't willing to help me out so I had to fully pay 250 dollars for a replacement. Very very sad that they couldn't understand my situation and didn't even care...

I was very happy with the level of customer service I received from start to finish and also with the very quick turnaround I'm getting my new phone. I was slightly skeptical but very pleasantly surprised.

Horrible experience. I received a device 9 days after I filed a claim. It wasnt the original one I claimed and the back of the device has print that is illegible as well as the general condition of the "refurb" device. Sending it back and planning on canceling insurance altogether because of the lack of service from the company.

The process for replacing my Samsung S9+ was swift and seamless. My screen was cracked on the right side, so I was unable to power it down or complete a factory reset. The customer service agent assured me that all would be taken care of and reminded me to return it swiftly.

The replacement came in but the WiFi couldn’t be operable because the password was incorrect. Thank to amazing customer service guy at the Kāne’ohe kam hwy store for taking a lot of time to help me figure it out!!

I'm still waiting on my replacement phone. I'm beyond disappointed. My tracking number says the address is incorrect but nobody has called me to correct it. It has been over a week since I was scheduled to receive my replacement phone.

Took over a month to get claim approved because the address on my claim didn’t match the one on my US Cellular account, I moved and forgot I hadn’t changed it, never got a phone call or email saying why I wasn’t approved, had to call three times before someone could actually help. I understand they want to verify the that it was actually me making the claim, but I went into the us cellular store in person and they verified who I was, don’t understand why no one from Assurant could call or send me an email as to why it wasn’t approved when they had all the necessary info to reach me.

I stayed on the phone a good 45 min getting transferred to different people. The last person they transferred me to was excellent. Got what I wanted done. I thank her so much, you all need to get better phones. The service is great. The phones suck. Can't hear on them unless you put on speaker. Have had trouble with all phones I purchased from you all. A quality phone would be nice.

My phone quit sending sound a month after a year. I submitted my claim and you said it had passed its expiration even though we had insurance on said phone. It took 3 trips 20 miles one way to the US Cellular dealership to resolve this problem. Upon solving the problem FedEx delivered the new phone to a house 10 miles away and I didn't receive the phone till 3 days before I was to return the broke one. I drove 10 miles to deliver the phone to a FedEx receiving station to find out that the website was down and I could not send it. I then called your company and talked to a nice man that extended the return phone. It has been a nightmare.

I went through Assurant to get a replacement phone that was damaged. They made it quick and easy. I ordered the replacement on Friday and received it by Tuesday. I’m satisfied with the customer service. They made it easy for me.

Replacement iPhone 11. Need to follow up with someone as to why this phone will not increase its volume while speaking to someone. What number can we call to get this problem fixed? The speaker volume works fine. It’s the volume while the phone is ringing/talking to someone is very low.

I was waited for my device and received defective one. Than immediately returned it for perfect one but since than customer care was start lying with me that everyday I called they said it’s shipped you will get it today. But no they lied. On my maybe 4th day I had to talked to manager to sort this out and finally received my device. Thanks to management and staffs need to be more accurate and not give false info to customer in future. Thanks

When I called Assurant, I had no idea how it works because this is the first time my husband is having issues with the phone. The customer service agent explained everything we needed to know and told us exactly what to do. We didn’t have the money at the time, she gave us the number to call and how to go about. The phone was shipped and it got to us on time. Thank you.

I really enjoyed the recent services that I received from Assurant. I got my new phone and everything is working just amazingly!!!! I am happy with the customer service representatives that assisted me along the way to getting my insurance claim. All-in-all this was an amazing process for me. Thank you all so very much! Have a wonderful, blessed day and be safe! :-D

Replace broken phone. Great experience & great customer service. This is the 2nd claim in 6 mos. Everything was very professional & simple. Highly recommended. The process was quick & fast delivery. It doesn’t get much easier.

I had no problem at all getting my replacement phone. Fast and easy. Got to me quickly and very easy to return. Really no hassle at all. Not the first time I used them and always fast and great service.

Response was fast and accurate. Product came by mail with no issue and on time. The online service to get the phone was accessible. Very good online services. There was no issue in delivery of the replacement phone. Thank you.

I had a great experience with Assurant. Once I was on the phone with a rep. they explained the process very thoroughly and gave me instructions as to what to do when I receive my replacement phone, it arrived very fast.

I couldn't save any money but when customer service representatives are empathetic it makes the experience less painful. $100 deductible still isn't a bad deal to replace a phone, better than going to a repair place & jeopardize my warranty.

The screen was damaged after a very short fall, like 14 inches, to concrete. Assurant said to take it to CPR in downtown Denver, which I did. Andrew did the the work and put a protection cover on screen. Now it works well again. Thanks Andrew.

My claim was easy to make and the entire experience went smoothly. That being said the monthly rate with TMOBILE has increased for the 2nd time in a year and has now reached a point where it is almost $20 per month to have the coverage. Although I value having insurance the cost now outweighs the value of having coverage and I plan on discontinuing my coverage.

I have been with T Mobile for some time and I have paid my insurance many times and the one time I need to use it I pay my $100 deductible to only receive a damaged device and then I'm told I need to return the new damaged device before my orginal broken device instead of letting me temporarily use the new damaged device which worked compared to my old device. I use my phone for personal and business reasons. I'm Very disappointed.

It was a quick and easy process. Assurant handled the shipping costs both ways which made the whole procedure headache free. They sent me the exact same phone so no surprises there either. Would totally recommend to anyone I know to use Assurant Phone Insurance.

I deeply regret having Assurant as my insurance carrier for my phone. Imagine each month you are paying for service and when it comes time to use it the insurance company sends you a phone that doesn't function correctly. Shaking my head. I wish I never have to use their services again. Terrible.

I was pleased with how easy it was to complete my claim for my replacement phone via online. I received my phone the next day. My experience was effortless and really not time consuming at all. Thank you for making this easy for me during these difficult times.

I received efficient and prompt help on the phone and in the replacement of my cell phone. I received courteous and efficient responses. Thank you. I would recommend you to others and also use you again. I also like that everybody was courteous and friendly.

I was happy with the expeditious way in which my replacement phone was handled by Assurant. The new Phone arrived within 48 hours after my claim was file complete with a paid return envelope. Thanks. Bernard **

At first, the customer service tried to help me out, and after T-mobile agent hand out, she put me on hold for some minutes, and then she told me that she will decline my claim and I have to speak with T-mobile and if they can resolve the problem.

I need a replacement phone, the customer service helped me, courteous knowledgeable, I recd email 2 hours later indicating my replacement will be shipped as soon as Fed Ex processes,Thank you for your help.

Send me the wrong color phone, I needed the black one. The one I had before and took 4 days to arrive. I can't wait any longer for an exchange. They clearly told me I was getting the black one like the on.

Courteous and prompt response by service operator. The phone arrived within a day. Phone looked like a refurbished unit - was expecting a new unit within a factory box. The overall condition of phone was good.

It was a Seamless transition, we received the phone quickly and it was packaged well. There was a tracking number so we knew when to expect the phone and it arrived on time. The process was easy and flawless. Well worth the cost.Thank you!

I haven't heard anything about my phone. I am still waiting for the phone. Very poor communication. I am very unsatisfied about this situation..can someone let me know please what is going on with the phone. I run a business and I need my phone..

Really easy and fast, I have always used Assurant and never have any problems is a really easy step by step to do that claim and really fast to get my replacement. The send the return envelope easy to follow instructions an that it... love it!!!

Super knowledgeable and helpful. ETA of item super fast. Provided information on specifics and advised on how to make potential issues resolved in a timely manner. I will definitely recommend to friends and family. A+.

I filed a claim to have my coral blue Samsung S9+ phone replaced and I was sent a purple phone. I called back to have the correct color phone sent to me and was told that the color was not part of the insurance and that whatever the warehouse has, that's what will be sent. I was never notified of this during the initial claim filing. The customer service rep would not transfer me to a supervisor, claiming there was no supervisor working. I asked repeatedly. Now, I am stuck with a purple phone, oh, did I mention, I'm a man! I will not be continuing my insurance plan with this company!

Purchased replacement phone through my insurance. However Assurant forgot to put the mailing address on the shipping info. By the time I caught this, UPS shipped it out and sent it back to one of their distribution stores 30 miles away from us. It was an inconvenience in fuel and time to travel all the way there only to be told by UPS that their store was closed until further notice. I tried to explain this to Assurant and they replied it still needed to be shipped back within 10 days. I felt that they should have had more understanding mainly due to the fact that it was their fault to begin with. Either way, I was able to get my phone several days later and send back the other phone. I just felt, overall, this could have been handled better.

Service was fast and accurate, no hassle. My iPhone was broken and replacement was needed. Replacement happened within a matter of a couple of days. I would recommend Assurant to others. All went well.

I disputed the phone I received because it has less memory than my phone. The woman I spoke to did not tell me her name. She told me to return the phone for a refund of my deductible & get an upgrade. I told her that I was not financially able to get into a payment plan. I've been paying My premium every month for several years with no claims. For what? So that I can be forced into an upgrade instead of a properly processed claim that will benefit me, the consumer. I feel Assurant has let me down.

After I ran over my phone with my mini excavator and subsequently buried it in a dirt pile, I received my new one the next day! Great service!! The whole process was simple and hassle free. Also had a pre-installed screen protector!. Bonus!!!

My husband left his phone on the boat trailer and didn't realize it until after we had driven a few miles, we went back to find it then watched it get run over by a pickup truck, I wasn't too worried because I knew I had insurance. I filled in the form online at 6:30 on Monday evening thinking it will take a day to process but the new phone was at the house when my husband got home from work at 3:45 the next day. We couldn't believe it! In less than 24 hours he had his new phone. It looked like it was brand new and packaged well. Thank You Assurant for your speedy service, I am very satisfied with the whole process and wouldn't hesitate buying coverage again on future devices.

I broke my phone, my phone company put in my claim and by the next day I had a replacement phone! I thought it would be this huge process to be able to get a new phone right away, but I was wrong. I best thing I did was use this insurance for my phone.

There was an issue at the beginning but your agent quickly identified the problem and corrected it. My claim was declined and the issue was with dates from previous phones I had purchased. It took a couple extra days to verify but the new phone has arrived. I appreciate the assistance and patience the agent showed when working from home but she explained the process and thanked me for my understanding. Great job.

Needed replacement for for my stolen phone. The representative was very helpful and I received the new phone the following day. I am very pleased with the new phone. Your service is incredible. Thank you.

I had a good telephone conversation experience but the device received was "Refurbished" and Metro was unable to reactivate it correctly. In order to talk the phone must be on speaker. Will insurance coverage I expected a "New" cellphone not what was received.

You sent me the wrong phone. The model color that was pretty ugly. Your rep told me to put a case on it. I understand that you can send out a different color but really my phone was black for a reason.

Little experience do not usually resolve similar situations because I rarely encountered this type of problem but I think they will help me in the best possible way because believe in the work of this efficient company.

Replacement Phone delivered the next day in perfect condition. Old phone checked in within a week of mailing. No issues whatsoever. Good service, the online claims processing is easy to use and very straight forward.

The iPhone has fallen out of the car and run over crushed one corner of the phone but still worked. I placed a claim and wow, within two days I got a replacement. Amazing turnaround to get the replacement iphone. That is so much appreciated, thank you.

Claim # **. I paid for Assurant Protection insurance for YEARS. When the internal battery in my Samsung S8+ swelled up and cracked the case and broke the back open, Assurant rated that to be accidental damage. Assurant refused to send a replacement phone until I paid $99 accidental damage fee that was caused by hardware malfunction. Instead of honoring the protection contract, Assurant extorted me out of $99.

Replacement phone. It's June 26th and as of right now, I still have no phone. Took my payment and said **. I swear I can post the UPS Updates it gave everyday. It shipped 6/18/20 and as of 6/26/20 no phone.

The truth is that the experience was terrible, bad from the beginning to the end, very bad, very poor attention to the public, with too many errors or horrors to charge any problems, they sent me a replacement equipment that was not in condition, when I called to get it Replaced again by one in good condition, the representative of bad manners asked me to return the equipment.... But since I received the equipment, I put it to work and sent the first equipment back by UPS, and I kept the one that you sent, that did not work correctly as I am going to send another team without receiving the replacement, he told me that he could not solve the problem and I connected to T-mobile and there if they solved the problem, they asked if I can recommend them. NO NEVER, I hope they solve this problems that have a bad attention to the client that are the ones that pay their salaries, my name is Julio ** and my telephone number is **.

Everything was fine - and the customer service people I spoke with, both in Hawaii (where I began the process of filing the claim) and in Durhamville NY (where I completed the claim and had the device shipped to) were very good.

Hello - I would like to give you a better rating but I never received the charging cable for my new device, so I don't consider this transaction complete. I understand you do not usually ship with a new phone, but I called and was told one would be shipped. As of today (6-26) I still have not received the charging cable.

Working with Assurant Insurance was very fast and they made it so easy! Thank you! Assurant responded in a very fast and timely matter. Again, thank you so much! I will not hesitate to work with Assurant again should I ever have a issue with my phone. Thank you for making this so easy.

Accidentally dropped my phone in a cup of water. Called and turned my phone in, replacement was sent a day later. Assurant was fast, efficient and the operators were kind, helpful and courteous. I would recommend. Assurant is an awesome company.

My iPhone 6s after 5 years hit the parking lot pavement and shattered the screen. I was able to get a new phone exactly the same one within 48-72hrs. I did have to pay a $99 deductible. I also had to buy a new rubber case and new charger. It would be nice if the length of time I was able to keep my original phone was taken into consideration as an incentive in future situations. Anyway, I’m glad I have a new working phone. It still have sound issues so maybe I’ll need to upgrade it all together sometime down the line.

It took us 5 tries to get them to race the phone when if it had been done within the 1st 6 months we would not have had to pay 100 to replace it. We purchased Gorilla Glass screen protector and protective phone case when phone was purchased but it still took us till the 6th trip into the store for them to admit something was wrong. We should have not been charged.

Still awaiting a return slip for my old/damaged device. After talking to a rep yesterday was told I would receive an email with it so I can make the return before being charged. Please send the return slip so that I can continue without any charges coming to me.

This was an excellent process. The customer service individual made the process quick and easy. I received my new phone in about 3 days and returned the damaged phone. The whole process was beyond my expectations.

Cell Phone. My representative that I dealt with was very kind and helpful. She walked me through the proper steps needed and went out of her way to make sure my issues were taken care of. I really appreciate all of the help.

I lost my phone. Contacted Assurant, paid the deductible and a week later received my new phone. No issues. Im glad I have Assurant. I've had bad luck with many of my phones and they always come through for me.

I've always had easy and awesome experiences with this company. My husband requires insurance as he's in a physical demanding job. So his phone always gets broken and etc. Lost in machinery and its helpful to know you can trust this company.

I filled out the Assurant claim and my phone was delivered the next day. I'm extremely satisfied with the ease of replacement and customer service received. The sending of the phone back to assurant was a bit sketchy. The envelope provided did not have much padding, so I used the box that the new one came in to send the old one back.

Your customer service was useless, the lady who assisted me failed to ask me for payment, it delayed my order for 10 day, my account is a business account. It jammed me up for 1 week. I was hung up on by your customer service, I had to figure out on my own that the delay was due to no payment. Thanks for nothing. USE AMERICAN WORKERS. Don't outsource. Waste my time. Cost me work, loss business, You suck. **