Assurant Phone Insurance Reviews

The customer service agent was very impatient, not as knowledgeable as she should've been and very rude. If I could rate a negative number, I definitely would. At this point I will not recommend your service to anyone.

New device that’s very nice. I never expected it’s coming as early as possible. Thanks Tmobile and insurance company. Your efforts are really good. Thanks again. I really appreciate your services. Unbelievable working just providing me in short times. Thanks.

My phone was lost/stolen, I filed a claim and my phone came the very next day. I hate to say this, but we as a society depend on the wrong things, I was absolutely lost without my phone, now, having said that, It was the most peaceful time I had in a very long time. We all need to unplug from them periodically.

The transaction was easy and Assurant customers service was very helpful and professional. We received the phone with 2 days and the return package was helpful and with easy instructions to follow. I would recommend anyone with a phone contract to sign up.

The claim process was very fast and easy and It also was a very fast delivery. I have filed claim in past and I must say the process has improved. I must say I was very impressed when my package arrived on top the very next day after filing my claim.

I was extremely disappointed. It took 3 weeks to get my phone .. The 2nd week I was lied to. This was the most-aggravating place I have ever dealt with! I got hung up on when they realized they were wrong. I was being extremely hard on them but no one would accept responsibility.. Hope they are not like this with everyone.

I had purchased my Note 10+ and within 3 months I had accidentally dropped my new phone and cracked the screen. I filed a case with Assurant, paid the copay and within 2 days had my brand new phone. Very easy to complete and definitely puts your mind to rest.

Broken screen and phone locked up. Service was great and I received my phone as expected. Customer service helped me to understand what was needed for me to get my phone. Thank you so much for being there for me.

I made the request to change my cell phone due to damage to which the process was very fast and simple, I was hired in a process that I did badly quickly and very kindly, I recommend this service without any doubt.

Phone was replaced quickly. $50 fee was not too bad. Online claim form was tedious and stressful. On the whole the experience was satisfactory. No confirmation that my old phone had been returned though.

My phone quit holding a charge for any length of time. When I called to report this, I was treated very well. When I was told my phone would be replaced, I didn't expect the replacement to show up as quickly as it did. The only problem I had was finding a charging cord that would go with my new phone. It's a shame you don't have one that matches my phone that you could send me. Right now I am using one from a friend.

Somehow I crack my screen and when I had to make an insurance claim it was very easy. I really appreciate the insurance agents and the automated service was all very helpful and very concerned about my phone.

The transaction was handled quickly and a replacement phone received in 48 hours. It was worth getting the insurance for the phone. The product we received works well and is in great condition. I appreciate the speedy service.

Great customer service and quality replacement of my broken phone. Replacement and delivery was fast. I strongly recommend you to move over to Assurant insurance if you don't have one, great company, great people and great customer service.

The chic I got that helped ME was GOD SENT!! She made everything so easy AND answered questions for me with no attitude. It was like the whole experience was all sunshine and giggles... She deserved a raise just for being so bubbly and positive.

Without a doubt, Assurant is the most reliable, honest and dedicated company I've done business with so far. Their customer service is a plus and they handled my claims hassle-free all the time. I would definitely recommend to anyone who's looking for reliable service and good protection.

The online process is easy to understand and maneuver. Also, had to speak to company representative due to security set on account. She was articulate and courteous. Received replacement less than 24 hours after completing claim. Thanks.

I ordered a replacement phone. When the phone arrived and I went into T-Mobile to have my current phone switched over. The replacement phone screen was out. So T-Mobile staff had me call Assurant to receive another replacement. I was then told that it would take 3-5 days before receiving a replacement. I had to purchase a new phone.

Responded to my problem with knowledge and excellent experience!!! My call was answered in prompt time The customer service was very knowledgeable and kind. This is all I've have say.. Thank you very much.

First rep put in the wrong GB of the phone. This caused me extra expense. Claim was denied because of this. Second rep would not honor the first mistake and sent second phone I did not want. All I wanted was to be reimbursed for the phone I purchased because of the incorrect info the first rep put in the system. The first rep said phone was out of stock and did not know when it was going to be back in stock. I asked about buying a new phone. He said I would be reimbursed for the max amount of the Pixel 3 minus the insurance fee. Second rep said that would not happen because there was not a current work order in for the correct phone and just shipped me a new phone since this was in stock. All I wanted was to be reimbursed because of the info I was told from the first rep.

I would like to say if I could give 0 stars I would. The whole experience was more than horrible. I have never had a bad experience with an insurance company. I filed a Claim on the 7th and was advised I would get a phone within 24 hours of the claim being approved. 10 days later still no phone. Called UPS and was advised the sender requested the phone back. Called multiple times and each time I was told a different story regarding what would happen. Also I was advised I would be getting a Note 10 due to a phone shortage. When the claim was first put in. Then told I would not get a note 10... frustrating especially after buying a designer case for a different model in which I could no longer return due to the time period. Very disappointed.

The replacement phone sent was a Note 9 to replace my Note 8 which is a much better phone. The note 8 was no longer available so they sent me an upgrade. Would definitely recommend to my friends and family.

Amazing Service. My phone was broken, the screen was shattered and the case twisted. I had insurance on the phone. I went to the store but they told me to called it in. I thought it would take a long time, however by the following day I had a replacement phone.

I talked to Garret on 7-8-2020 regarding return of phone and return of payment. He said when the warehouse received the phone, payment would be put back on the card. The warehouse received the phone on 7-13-2020 signed for by M. **. Here it is, 4 days later and still no refund. It seems Assurant is quick to take your money but snail slow to refund it. :-(

They gave me a refurbished phone that didnt properly work and was refurbished incorrectly and when I called for a replacement they couldnt give me one until I returned my phone, thus leaving me without a phone that I pay for. Would NOT recommend.

Assurant was very fast at processing my claim. It was hassle free to submit my info and the phone arrived in a timely fashion. Very satisfied. I have had bad experiences in the past but will be an advocate now.

It took help from a Tmobile employee just to get the claim okayed. I was given the run around before that and then Ups gave my package away to some unknown person and left it outside of a apartment building. Yes confusing but that what the delivery report says.

I was impressed with how easy it was to put in a claim due to my phone being damaged. Only 2 days later I received my new phone which was amazing timing. And to send the phone back was easy packaging as well! Thank you.

This is my second dealing with your company. Both times when the replacement phone arrived, it was defective. This is not an accident! This is shady! What more do I need to say? I am not in the mood to prove anything! Get it right on the go.

The new phone arrived and I took it in to US Cellular to get it all connected. That's when I was told that the phone could not be connected because it was an active phone! We are still waiting for a phone.

Hello! My experience was good. The new phone came really fast and was packed well. But I never had a problem with WiFI and Celluar on my previous phone but unfortunately, with phone that you sent for me, I start to have that problem. I would like to ask is any way to check the phone because very often people saying that my connection is breaking or they barely can hear me? Thank you so much in advance.

You guys screwed with me on 2 different claims, both times sending me phones with bad IMEI numbers, and never offering compensation for my loss of time without a phone and the hassle of the runaround due to your errors. Total lack of accountability. I want my money from my last deductible BACK!

When I got this phone Huawei Mate 9 about 3 years ago I called T Mobile to get this phone insurance. They say yes and they put this item in insurance. Price of this phone was $850 US dollars and they told me that no problem if something wrong happen that you guys will respond with a unit about equal cost or technology, after about 3 years paying insurance on this item. A few weeks ago this phone broke and your respond was a LGG7 thin Q. a $99.99 and my deductible $99.00, what a stealing. Why I have paid insurance? You guys stole my money for about 3 years and you did not respond with me years of been a customer of T mobile.

The replacement was supposed to be new not recertified. That recertified replacement they send was already damaged. I'm still waiting for a second replacement phone. Repair was supposed to be free of charge but I was told it was $29.99. I've spent over $400 on this protection plan and so far.

Replacement phone. I was not informed that the original phone I had was no longer available. I ordered it on Tuesday the 7th expecting it the next day but I never came till Friday the 10th. Not happy about any of that.

The replacement device that was sent was defective. Its been over a week and I still don't have a phone. The experience was horrible as I have medical issues and had no way of anyone to reach me if something happened to me. The experience was awful.

Ordered a replacement A20, was sent a se10, downgraded on your own, I purchased and expect A A20 back, it's been months, for a replacement, My family members was calling that line to Inform me My Aunt Died and When Funeral was, But I Didn't Get the Information Because I have been waiting for a replacement A20, when your company decided to try downgraded my phone because you're out of stock, it's my fault or problem, it's yours to replace the same device or upgrade not to downgrade your device, I am still waiting and today's date is 16th of July.

I must say from the day I made my claim it was a disaster! To make a long story short. I requested for my phone to be delivered to the address I have been at for months; since COVID-19. I was told it would be delivered there. Not only did that NOT happen. I was sent a different model phone (not complaining of the model) and when I was able to get to the location it was sent. I received it with a crack! Now the crack has shattered more and I AGAIN have a a damaged phone.

The rep was wonderful. Very helpful and extremely competent and reassured me of the process and told me what to expect. She was friendly and very thorough, she went above and beyond for me to have a very pleasant experience.

Very happy with your services of exchanging my phone and getting a new one. Customer service was very very nice, very helpful. Help me through the whole thing. I would recommend this to my friends or anybody who ask. Thank you so much.

Personnel were helpful and understand about equipment and compassionate. My reason for for calling was met. The support team were very patient and helpful. They understand everything and explain it well to me.

The VERY MOMMENT I GOT ON THE PHONE. It’s seems that everything was taken care of. They knew what I was talking about; NO PROBLEMS.!!. NO PRESSURE???. THE THE SERVICE I NEED?? Thanks AGAIN!!?. P.S. KEEP UP THE GOOD WORK???

I was pleasantly surprised at how easy this online visit was. I am not knowledgeable with technology and I was able to maneuver the whole process easily and I want to point out that I easily did this sick and hadn't had much sleep...and I had my 4 year old tugging at my pants! This as a Mom is a huge deal. This was fast and easy and inexpensive... I had tried this push physician from the Fitbit...it was a headache and the app didn't work well. I wasted almost an hour. I will use Assurant again.

G7 POWER 32GB BLU phone was stolen. Tried to get when phone was still on. Guy answered and said he exchanged for his bike. Would meet me but never did. He never answered after that. Sent online of information you requested and you had phone to us the next day. Very quick process. Thank you very much.

I had a good experience. Got my phone replaced the next day. The representative that attended to me was very helpful and explained everything to me. I would recommend to my family and friends and would use the service over and over again.

Your staff was knowledgeable and very helpful with my iPhone XR. I received my phone with no problem and was able to follow the instructions to delete my info on the old phone and load up my new phone. It was a great learning experience for me and I'm very happy that I didn't have to pay for a new phone.

Long story short my phone was stolen and when I realized my transaction didn’t go through after filing a claim I was annoyed. Luckily, the representative helped with my issue and I was able to get my replacement phone. Thank you again.

The process was easy and simple and they helped answer all my questions. Got my new phone quick as well. Thank you so much Assurant. You guys are helpful and the process was so easy and my phone arrived super quick!

Everything went as smooth as oil, as with the previous replacements I ordered through Assurant 360. I liked the phone personalities and the assistance they offered in facilitating and expediting my claim.

Each of the listed changes/adjustments resulted in a monetary charge of 99.00 for the deductible. I received an email regarding reimbursement for only ONE of them - such refund has not yet been issued as of the present.

The claim was processed expeditiously and in a timely manner. It was easy to file the claim online. It was good that Assurant sent a prepaid envelope to send the damaged cell phone back to them.

Phone battery was drained and wouldn’t charge on iPhone 11. Went to Bell store but they redirected me to Asurion. So hopefully you have a phone or something while yours doesn’t work as you have to fill out an online form. They finally replied and asked me to call More than 18 hours after I filled out first form. I think this is the worst customer service for the $15/month I have been paying and will be looking at new options in near future.

After paying the deductible..then I was informed of a review period..It's difficult to conduct business with a broken phone that has a broken screen. So to get numbers I had to get a different phone activated. The review is irritating.

I needed a replacement phone and I received it within 24 hours .. Even after my initial call was on a sunday, Fantastic! I'll recommend Assurant insurance to everyone. No hassles, just quick service. Thank you.

I was very impressed with how easy the process was for getting my replacement device. I received it less than 24 hours after paying my deductible. However, the device I received started to malfunction as soon as I turned it on. It was glitching (the home button was flashing and apps/websites would open without me tapping them, etc. Restarting the phone would briefly fix the issue, but it still recurred every time.) I was told to take it in to a Metro corporate location. The closest location to me was closed, but when I made it to the Tucker location they immediately said they would order me another replacement within 3-5 business days.

Returned replacement phone like I was told to do because we thought ours was stolen. We were told by Assurant when the phone comes to return it to sender which I did. I have not gotten a refund to my debit card which should be $249.00.

This is one of the rare times I was actually able to get a replacement device. Regardless of following the guidelines provided. And it was the wrong device. They did, however send the right one eventually. I don't recommend this insurance company for any reason.

Broken Flip Phone. Everything was handled very fast. I thank the store for reminding me I had this service. The only thing I would have to say is that I think that the flip phone should be more simple to use.

Extremely satisfied with my experience. They made sure I was taking care of in a timely manner. He listen to the problem I was having with my device. He try to fix it, and when he can't he went above and beyond to make sure I was able to get a new phone sent to me next day so I have something to use. He show that he cared for his customer and he was extremely patience with the whole ordeal.

Since I’ve gotten the new phone I can’t hear anything when I’m on calls. The volume is very low even when I have it turned all the way up. I have reason to believe the phone I received is a refurbished phone and I deserve a brand new one.

Had to use insurance because my screen cracked when it fell out of pocket. The otter case did not protect it. Very friendly and helpful. All happened in a few days. Was quite quick once the claim was accepted. Thanks.

I claimed and I got it on time. Everything is good and all the customer services were Good. Over excellent service. The mail services, the packaging and the replaced device they provide was perfect. Thanks.

Assurant was very professional and helpful when I needed to return a damaged phone. I really appreciated the prompt and reliable customer service they provided. I was very impressed! I would definitely refer any friends or family to them for assistance.

Broke my phone and glad that I took out the insurance! Had a replacement the day after the claim. Broke it on July 3rd and with the holiday and weekend was without for 3 days but with rushed service I got it the next day. Thank you!

It was a good experience. Just too long of a wait time for my son to get his new phone. Need to improve on that. Less days will be better because he needs his phone to work and he didn’t have one for 1 week and some days.

When I called on 7-7-20, the representative I spoke with was very friendly and explained the whole process. I received my replacement phone the very next day! I am very grateful that I have Assurant and I would recommend it for everyone.

The experience I with Assurant was great. The claim was answered in a timely manner and my replacement phone shipped in a timely manner as well with everything that is going on right now. The customer service representative I spoke with was also helpful and polite.

I sent back my damaged phone within the 10 day window. Now you send me a paper saying you haven't gotten my phone yet. It's the 14. Your letter is dated on 8. How can you accurate with anything when your own system is almost a week behind.

I'm not happy at all with my experience with your company because you sent me a defective phone and when I try to get T-Mobile together and talk to you about the issue you refuse to replace the phone and make the warranty good so you suck. Find another job. Something you're good at hopefully.

I received a day late possibility out of anyone's control but I also got the wrong color phone. My one blue. This is grey. Good customer service when I had to call. Also the phone works fine. Just upset about my phone color. No biggie.

I received a phone but no charger and it's different from the previous. Also cases are not currently being made for this phone and I have went to 6 stores looking and finally had to purchase online.??☹

Very helpful customer service and everything was explained and I felt I was taken care of without being rushed off the phone. All my questions were answered. Thank you, your team is great and I love T-mobile and the insurance program they offer.

Return broken phone. The response time was incredibly fast. The entire process was efficient and easy to understand. T-Mobile provided us with contact information and delivery of replacement phone was within few days, so my disruption of service was very brief.

I had ins on my son's phone. I did a replacement due to falling into a porta potty. I tried filling out online and couldn't get the form to submit. I called and did a claim and the lady got all done and said, "That will cost you $250." I said, "You are incorrect" and she said no. I drove 30 minutes to the TMobile store and he instructed me to call again because it should only be $99. Called Tmobile back on my way home and had the best experience with a gentleman fast and quick and he said $99. Got home, paid and phone was on its way. Received phone. Tried to activate myself, by tech support and finally tmobile store to only find out phone was defective. Was told to send back and when Fed Ex would scan bar they would automatically send me new phone, no need to call. Well that was untrue, you have to call and then tmobile will track defective phone and send another one. Lots of BS advice and will never do this again.

iPhone replacement. What I got is not sold in stores anymore (it is an old model)....Considering the deductible and how many years I have been paying for this insurance, at the very least, I feel I should get a NEW, non-refurbished, in the original unopened box, phone.

The phone had a electrical mishap, called Assurant and everything was taken care of...Waiting for the phone to be delivered the next day. Well it was never delivered to my address. After 4 days passed I called Assurant back explaining the phone never came....wanted to talk to a supervisor, he sent me a phone the very next day, he listened to me and felt my heartbreaking news. Thank you so much!

I accidently ordered a replacement phone not realizing my current phone was in great condition. i called customer service and they told me to send it back and I'll get a full refund, I havent recieved it yet, been almost 2 weeks, I can wait. No worries, Just worried y'all forgot about me or something. I have the receipt of me sending it in the post office.

I had to call in multiple times about my claim. Spent countless hours on the line explaining myself over and over again even after I spoke with a supervisor. My claim was still incorrect. I am livid. This is beyond ridiculous. I now have to wait more days for another device. Very inconvenient. Apology is simply not good enough. Train your employees the correct way.

I called in on June 26 2020. Once I made the claim it was stated to me that it needed to be reviewed 3 to 5 days. Once they notified me that it was going to be reviewed. I asked the lady why it needed that, she never said because they needed my license ID. So I waited and waited for the review to be completed and it was the run around about it still needing to be reviewed. It was a lack of communication across the board. I was very disappointed and also missed work because of it. A horrible experience.

Very displeased with service, after 5 weeks and 1 day I finally received replacement phone. 4 trips to T Mobile and way too many calls to insurance while waiting on hold to only be transferred to T mobile and start all over again. Claim filed for second time on 6/28. I was told I would receive phone Monday. Nothing by wed so I emailed and claim was being processed. By Friday emailed again to find phone was shipped and didn’t arrive til Monday. Can’t understand why the process would take so long. I’m thinking of dropping ins and taking my changes.

Above all that happened, they took the time to make sure the issue was resolved. Thanks. Good customer service.

My experience on the phone was good. Still haven’t receive email with shipping label for broken phone attached. I receive other emails for survey but still have not received email for label. Kind of inconvenient and annoying, after two attempts ISO what else to do. I’m not trying to call and waste time on hold.

Assurant did a great job processing my claim on my phone. The entire process was completed online in less than 5 minutes. I received my replacement phone within 48 hours of filing the claim! Highly recommend their service!! Very pleased.

I appreciate the great service and the quick turn around of my claim. My son dropped his phone in a bayou while fishing. He was able to retrieve it, placed it in rice, but it did not recover. We made a claim the very next day which happened to be late on Friday evening. The phone was replaced by Tuesday following the claim. I am very pleased with the service I received.

My experience was fast and easy. The person who helped me on the phone was very nice and knowledgeable. He made it very easy to understand. I received my new phone very fast so I didn't really go without a phone for too long.

Very helpful and friendly and without any hassle at all my problem was taken cared of right away and the person that helped me made me feel like I was talking to one of my family members. Hope I don't lose my phone again but if it happens I know I'll be taken cared of.

My issue was resolved promptly and professionally, great service. The process is very simple, easy to complete. The staff I spoke to were friendly and knowledgeable. I will use this service again should it be needed.

Outstanding service. My dad had his IPhone stolen. I reported it immediately and filed a claim. It was on their website using the chat tool. Easy and convenient. With great surprise I got another iPhone within days. I’m extremely happy. Thanks.

The actual customer service representative was professional and kind and I felt like I was heard and the problem would be resolved. However, when I received the "new" phone, it was a downgrade to a Samsung 8 Note from a 9+. Generally my phone was in good condition other than a slow focus on the camera. Now I am in possession of an older, possibly refurbished phone instead....my other phone was paid off and now I ended up paying the $99 deductible for an older phone. Somehow this does not seem right.

I received a black device instead of the sky blue device I originally paid for. I was told I'd receive exact same device. I did not. What's the point of insurance if you guys just pick a phone and send. What's the point of a claim? I bought a blue phone, I insured a blue yet I didn't receive a blue phone. I got a black one smh. Horrible horrible service. Should tell customers they just going to get whatever is on hand at the time and not the exact same phone as your reps stated multiple times. I hate Assurant and T-Mobile. Horrible service and horrible customer service. Worst experience of my life!

Had to have a phone replaced and was sent back a phone with a crack in the screen! I had to have my phone replaced because of a crack in the screen and a crack in the back of the phone and I was sent a phone that was not covered in bubble wrap and has a crack at the bottom of the screen! I'm starting to think this is a scam and I will be sending my complaints as high I can go. This is absolutely unacceptable!!

The order was quick and efficient, there was no problems. The Rep was knowledgeable and answered all of my questions with patience and understanding. The Rep was also very kind thoughtful. the whole process overall was easy and efficient and didn't take a lot of time.

I'm going on two weeks without a phone, customer service has doesn't want to help, their only answer to this problem is to be patient. The device is lost in the mail but will not send another device until it is found.

Customer service and time to receive my replacement phone was great! I am very disappointed with the phone I received. It was obviously used, had marks on the case, the screen was brittle, even with a case the screen cracked when It fell on carpet! It keeps overheating, I can't hear people during some of my phone calls. As of today July 12th, 2020, there isn't any volume coming from my phone. I can't hear anyone or hear music playing on YouTube. I am going to have replace this phone again and don't think I should be asked to pay anything, my deductible should be waived because I was given a horrible replacement phone. Please contact me asap to get this worked out. I am very dissatisfied and disappointed!!

I received the phone you guys sent me but I received it already with a crack on it and I took it down to Metro store and I was told by this 1 girl that she wasn't going to hook it up like I was thinking and by the info I read and she told me I needed to get hold of you guys and let you know what happened and especially told me that I needed to send not the original phone that was and still is seriously cracked the whole reason for my claim but that I needed to send the phone that you guys just sent me since I received it damaged. So that's all the help that girl from Metro gave me. Said get ahold of you guys but I was clueless exactly how I was to do that, I want aware it's be receiving this email and I don't check and read my mail enough that I'm barely seeing this mail.

I received my daughter's replacement iPhone and sent the damaged one back July 11, 2020 as requested to send back before July 13th. Her replacement iPhone volume doesn’t work. She is working and I need to be able to reach her. I’ve paid the $99.00 and sent the original one back. Can you send her another replacement at no extra cost? Claim # **.

The process was very easy and took less than 10 minutes to complete. I received update immediately and the replacement phone was delivered next day. Very impressed with the service and how easy it turned out to be.

The Experience with y'all was awesome and satisfying. Just great???? Would most definitely recommend a friend. Thanks for all your help???? There's really nothing else I can say about the experience except it was great????

All customer service agents treated me and my issue with a bad phone expeditiously and professional. It was a fast service. I received my replacement phone quick and exactly what I was told I would receive. The folks there are great people waiting to give you an excellent service.

Good attention, very quickly the answer to my claim, I would recommend it to anyone who may have their phone in danger due to hard work, it is better to have it and not need it, than to need it and not have it.

After being pushed into a pool with the phone in my pocket. My phone died. I placed out in a plastic container with dried rice for 24 hrs. It was still dead! I contacted my Metro / T- Mobile store and the representative told me what to do. I called Assurant and I received a new phone within 48 hrs. Considering it was 4th of July weekend!!!

Phone fell in the sink same time I was emptying the mop bucket of water that was the end of the phone. Did claim on Friday. By Monday my phone was here. What else can you ask for? Thank you for the great service.

I thought the customer service representative that handled the claim was great and got me handled quickly. The automated system was the worst. Needs to be updated to human. The second representative I spoke to about the claim after I received the device acted like she was doing me a favor? I received an updated device that wasn't the same specs as my old device. Meaning it was missing the SD slot. She had a attitude when I told her what was wrong? I was put off by the experience and I have never been treated this way when I have been doing business with anyone.

The Assurant representative was both thorough and professional. They extended all courtesies to me and never made me feel unappreciated as a customer. They walked me through the process, notified me by email of updates and replaced my Samsung Galaxy Note 8 with a Samsung Galaxy Note 10. I am more than pleased with the follow-through of Assurant.

I feel the deductible of $99 is too high since I pay $84 per year for insurance. Also, USPS showed that the damaged phone was delivered to you, but I still have not received confirmation of this. Otherwise the claim process was easy. I was told by T-Mobile that the phone we got is not new, but it seems fine.

Response was immediate. Service was great. I just do not understand the co-payment. We've been paying for the insurance monthly. We didn't know that we had to pay a co-payment. Other than that everything was great.

Hello good I had 2 situations in my order. First the phone never arrived at my house. According to fedex there was no one in my apartment when it's a lie. The driver just didn't want to enter the building that's why I had to go pick it up a little bit away from my house. Second I don't know why you sent me a different color phone, the one that got lost was black and you sent me a blue one. But just thinking about waiting 3 more days and having to go pick it up at another place, I preferred to stay with that color. Thank you very much.

Assurant has reached out in less than 48hrs which is greatly appreciated. After calling assurant yesterday about my claim, they expedited another phone. Thank you for your service.

Very happy with response time time and ease of replacement of my phone. Thank you, but the phone you sent me has a issue with speaker, I noticed it right away but could not do anything cause 4th July weekend, phone crackles when you plug in to charge at times. And I can hardly hear anybody when I talk to them, speaker phone is a little better to hear, so I took phone to US Cellular and they messed with it and cleaned it and my case, seem to be fine, I left store and got phone call and same thing again with phone, called Assurant to report bad phone. Talked to George and he was very courteous with my claim, then he told me he would send me a label but no replacement phone, told me when I get label to send phone and call them when I send phone and then you would send me phone. (What the hell!)

I still waiting for my replacement, I call 3 times already. Too many mistakes. They charge you right away but don’t deliver on time. This is the third time since July 2 that’s I put my claim and I still waiting..

Y'all did an excellent job. Your customer representatives were friendly fast and able to solve my problem rapidly without any additional problems which usually is all the way the problem for me... People adding to the problem that I already have there was none of that so I'm giving you guys out full on positive review.

The process was inaccurate on part of the agents dealing with my claim as I had to call three times until an experienced and knowledgeable agent took care of my claim which was on hold for 5 days as no one could figure that the delivery address was not correct.

The service I received when filing my original claim was amazing. My customer care rep was amazing. She was very informative & pleasant. However, a week later my be replacement phone began to act up. I have at this point been trying to contact someone to report the malfunction for TWO DAYS. I am now using a phone in which the audio is messed up because every time I call either no one answers or I get the busy time. I find this to be unaccept, inconvenient, & unprofessional.

Phone was lost/stolen and we went to Tmobile to report it and file an insurance claim. We paid the deductible and it was replaced with no problem in a couple of days. I am glad we had this insurance and I highly recommend it.

The replacement cell phone wouldn't power on so it has to be sent back. The Assurant operator was not fluent enough to change the recipient name from David to Devon or make the address adjustments. I hope to never have to deal with Assurant again.

Their Customer service is excellent...I had my first claim returned and I had no idea why, so I called Assurant and they investigated while I was on the line. The Agent I spoke to was understanding and quickly resolved my situation. They cancelled the 1st claim and resent my replacement phone. She apologized for the confusion and mistake and left me satisfied at the end of the call.Thank you!

Assurant did truly deliver expedient service in providing a replacement phone for me. Even though I ordered and purchased the replacement on a holiday weekend, it arrived on the first business day afterward, as promised. One minor issue was that the SIM card provided actually did not work in the phone. I did elect initially to simply go to my nearest T-Mobile store and have the customer service representative open the box and set it up. It was he that realized this issue. Thankfully the store provided a different SIM that works fine.

From start to finish this was one of the worst things I have gone to. The entire process was way too much and I have been thru the lost of a phone before but I do not recall it being so difficult to get a replace. I had to speak to so many people 4 to be exact at the phone carrier and then when I got to Assurant 2 person there and had to hold on forever. Had to verify who I was a couple of times and give credit information. Did all that and was told I was done only to find out 4 days later I had to verify my payment again.

Overall I was very pleased with my experience. The one thing that I'm not too crazy about is the fact that I had to pay a pretty hefty deductible on my replacement phone which I don't understand why I would have to do that when I'm paying every month to keep my insurance. I just don't feel the deductible is fair for someone that's been a customer for as long as I have & paying more on my bill every month just to have this insurance. Aside from that I am pleased with my experience. The people who helped me were nice and professional.

Fast, efficient, and satisfactory service working with Assurant getting my phone replaced in the shortest amount of time possible after my order was submitted. I would recommend purchasing Assurant as a guarantee to avoid unnecessary out-of-pocket expenses buying a new phone.

Getting a new phone cause old phone dropped in water. Assurant operator was very helpful. My phone I got works great. I'm really happy. I would recommend to all my friends and family. Thank you very much for your service.

Fast respond, great customer services, I got my replacement in couple days, ease to setup, iPhone arrives like new condition. Only need to call one time and my problem was solve in matters of minutes.

Lost equipment. Replacement was sent to me the next day. Great experience! So glad I had the insurance. Would recommend this insurance to anyone. Cost of insurance is very reasonable. Would purchase again.

When my s20 camera broke, I had to pay $99 co pay to replace my phone. I was surprised it came in a brand new box with all the accessories, now I have an extra charger which is great. I had to return the broken phone, I'm okay with that. Even though the package say OVERNIGHT, it took a while to get the phone to me. I thought it was worth the money getting the insurance especially at a time like this when I can't afford a brand new phone. Thanks!

My phone overheated, burn my face, was dropped on the road. As a result, the phone stopped working... The representative assisted me to get the best available replacement device in a timely fashion. I got my phone a few days later.

Lost the phone and called to make a claim. They was so nice and understanding also helpful and knowledgeable. It did not take too long and they had everything taken care of and sent me a replacement in 24 hours. I was amazed.

The representative or the agent could do a better job transfer me by introduced me to the other Party smoothly. And other than that great job. That's the reason I gave four stars. The second agent was great.

Staff was very helpful and I received the phone very quickly. The staff member was able to save my information because I didn't have my credit card handy. When I called back all I had to do was pay the deductible.

Worst service. This company have no respect for the consumers. I paid for a service and the cs treated me like they were doing me a favor. We open a claim on June 30th and the person who took the claim did a typo and my claim got denied. July first I called to figure out what to do. Apparently this time everything got square away and yet I was wrong. Today is July 7 and we are still waiting to receive the phone replacement.

It took close to 2 weeks for me to receive a phone and once I have access to it it’s not working properly. What’s the point of me paying for years for insurance and the one time I need it it’s been a complete nightmare.

Less than three months ago I broke my phone that I had had for about two years. I love the phone so I got the same one a few weeks later. I dropped it at work and it smashed the glass. Within two days of making a call I had a replacement phone. Assurant has been wonderful. They've given me excellent service and I can't thank them enough.

Representative was really clear and helpful and I got the phone the next day just like they promised. She was really clear and her instructions and gave me some options about when I get the phone I can reset myself or take it into an office.

I was able to replace my cracked phone... it was mailed to me quickly and I was able to return my old phone at no cost to me. The activation process was good too. Overall very happy with the whole experience.

I want to thank for the efficient service. Also very caring customer service. The claim process was easy and the refurbished phone arrived quickly and then I took the phone to T Mobile where they help me set the phone up.

Phone you sent me doesn't work. The old phone works better! I would like a refund! The other phone is working better has a little water damage. The sim card you gave me doesnt connect at all! I'll send both the phones back!

This is zero star review.. The worst service ever>. Assurant screwed up and still do not have workable phone>. Supervisors do not return calls. Replacement phone screwed up>. No one who can resolve issue!

My replacement was overheating and logging me out of the apps. I think is a waste of time because you have to wait several days without a phone. When I open my account they told me they were sending new phones not refurbished phone.

The person I just talked (07/10/2020 at 1:00 pm) is really very unprofessional, rude and out of his subject she is working on. She asked for all the information 2-3 times and then started shouting for nothing. She should sit in the office and do clerical work only rather than talking to customers on phone. Very very disappointing.

Worst customer service. They ask me for questions that I don't know, they need to know the information. They ask what kind of equipment I need to replace. I just know is a tablet, if I put insurance in one equipment they suppose to know exactly the information the size of the screen, and serial number and much more but for me it was the worst claim I ever made.

Customer service was excellent and super easy, I received my replacement phone the following 1 or 2 business day I really don’t remember. They also included instructions on how to erase all your iPhone content and first class stamp return. Very satisfied with Assurant phone insurance.

Awesome. We got the new phone and sent the other back. We really appreciate the fast replacement and speedy service we received from this company and we have our new phones insured with this company and hold them in high standards to take care of our needs.

So far great. Thanks for your cooperation and working with me, the only thing is that it was too much the cost for other phone. They told me it was 150$ then when I talk to you guys then you guys gave me other price too much 249$. It’s just too much $ and I have insurance in the situation is going on in these days with Economy.

Very good service on getting my replacement phone in a timely manner. Customer service was very helpful. I would definitely refer a friend to Assurant. I will continue to tell friends and family about this wonderful company.

Service was quick and on time with little time of wait. Customer service was nice and informative. Device was replaced and easy to return back to service. I will recommend to anybody else. And the deductible was not expensive. Thank you.

I am so happy with Assurant, they helped me with the process. Customer service is awesome and I got my phone the next day. Their process is so simple and easy. I would definitely recommend Assurant to anyone!

I cracked my phone screen, again. :-( This is my 3rd claim through Assurant and each time it has gone very smoothly. I received my replacement phones quickly and all the service reps I spoke with were very easy to communicate with. Top notch!

It was a fast and easy experience. Everything was done online in a matter of minutes. I paid my deductible and had a replacement phone the next day. It came with everything needed to return the damaged phone fast and free.

I am very happy with the resolution - I received a exact replacement of my device quickly. I would have liked the process to be smoother - it required lots of time online and on hold, as I had to place two calls to humans (representatives). The first call was to get the process started, and the second to get the claim updated. I understand that processing takes time, but it wasn't until I talked to a representative that I was told that it was approved and the device was being shipped that it showed up to check online (almost immediately; I hit "refresh"). After that everything moved very quickly and seamlessly. I'm extremely happy with the resolution and have the new device up and running. You also notified me quickly the the old device was received in return. Thank you!

I contacted Assurant about my damage device. I was pleased to hear from them that my claim was approved. T-Mobile’s store is not transferring information from old phone to a new phone. I called Assurant and the person I talked to was very helpful. Thank you.

I called in to replace my phone since the one that was send to me wasn’t working. I finally received it after several calls saying I was going to receive it the next day. They send me the wrong one the iPhone 6s. Didn’t want to receive a downgrade. I called. They told me that was all they had. Not satisfied at all. They could send me an iPhone 7plus. Didn’t want to.

My experience was very professional and effortless. The item arrived on time with little to no additional action from me. I felt valued and appreciated as a customer. I would definitely recommend this service and/or company.

It was fairly simple to file a claim. Phone was shipped overnight received quickly. Needs to be more details on shipping the old one back. I wasn't sure to mail in back in just the envelope provided or the box it came in. Looked on FAQ and received conflicting messages.

I called and needed to pay the $99.00 deductible. All employees were super helpful and friendly. The only issue was when I needed to pay the deductible it would not go through the system. What was wrong with it I don't know. I needed to call back three times. Very time consuming but in the end all was good. Thank you.

I was not satisfied with the length of time it took to receive the device. My damaged phone was a Galaxy Note 9 plus with a slot for the MicroSD card. I receive a Galaxy Note 10 with no MicroSD slot. It's a smaller device and I guess I could have been offer the option to get a Note 10 plus instead of arbitrarily given a Note 10. My carrier offers the options to upgrade which I did not chose since I had no issue with the device I had. I think ASSURANT should have been upfront by telling me that they did not have a Note 9 Plus on stock or send me a NOTE 10 PLUS.

Claim process was easy and fast. Once payment was made I got email notifications each step of the way and received my device promptly. The deductible is a little high for a phone that is years old. I paid the same amount as an upgrade would of cost.

Lost my Galaxy 8 phone and got a new 1 in 3 days. Great job. The only part I don't like is the people got my Personal information???. That is if someone found my phone. Thank off push phone insurance.

Did a great job getting phone quickly; but phone does look like a refurbished phone. When I was with AT&T replacement phone would come in original iPhone box. It would also have all accessory pieces. So it was different when I received new phone just in plastic wrap.

Very pleased with service and time frame delivered, I would recommend you guys to all my friends. Thank you, I received my package within 2 days and was very pleased. I would always go through Assurant. You’re fast, reliable and cheap to say the least.

Samsung galaxy S10+. Very informative, patient, professional, compassionate and excellent customer service. I recommend everyone to choose Assurant if you need extra protection and a peace of mind for whatever it is you need to protect in my case was my phone and charger.

I got the device within 2 business days. Not one like I was advised and THEY LEFT THE PHONE THROWN ON MY FRONT DOOR STEP WHERE ANYONE COULD’VE STOLEN IT. For a device that’s worth over $1,000.00 that’s very IRRESPONSIBLE AND UNPROFESSIONAL. Had it been stolen I assure you, Assurant would not issue me another replacement replacement device!

Phone Replacement. It was the most painless experience I had. Rhod was outstanding and went out of his way to make sure I was taken care. I even had a follow-up phone call to verify that it was handled the the most expeditious way.

I received good customer service from the personnel, They answer all my questions. I do not have any complaints. I got the phone in two days. I really recommend this company with my family and friends. Thanks for your support.

The claim process is clear and concise - it is streamlined into a few easy steps. My claim was approved and the replacement device arrived the next day. That was a wonderful surprise since I was expecting to wait a few days for my replacement.

I was extremely impressed by the speedy response to my request for replacement of my defective cellphone. Upon completion of the paperwork online and submittal, I received an approval almost immediately. Subsequently, a replacement was shipped to me within 2 or 3 days. Absolutely, incredible. Furthermore, as the defect was inherent to the device, the replacement unit was sent to me without charge. I would like to thank Assurant for their outstanding service. I wish, I could say the same thing in reference to the poor service delivered by Xfinity.