Assurant Phone Insurance Reviews

I would recommend this service provider to all my friends and family. The representative was very helpful and patient in helping me with my request. Great customer service. I was very pleased to be treated as a valuable customer by the provider. I was very upset about the loss of my phone and the customer service rep eased my mind and assured me that it could be replaced.

Phone was dropped and took a chunk out of the screen on top on 1-28, 2021. Phone doesn't want to keep a charge, keeps booting her off, and freezes, all the time. This is her only means of communication.

When I made the claim Assurant tried saying I had no insurance on the device at the time of the claim, even though I had been making all my payments on time and paying an extra $12/month for the device protection. Then after calling back again, they gave me a run around about how it was insured but wouldn’t cover screen replacements. Bluegrass had to reach out to them personally for them to finally approve it. It took 2 months to get it resolved and to receive a replacement device. Worst experience.

My phone dropped while holding my grandson, and the screen was smashed that using the phone was dangerous with pieces of glass from the screen loose. I called the number for Assurant for a replacement. They shipped my phone after a day. I was so grateful for the prompt reply and the replacement. Thank you.

My experience was pleasant and efficient. Good customer care. Informed of my options and I was guided throughout the process. The representative on the phone was friendly and knowledgeable. I am happy with my experience. The phone took longer than expected to get to me but the service on the phone was on point.

Paying insurance for 10+ years and never use it. So lost my phone. Request the new device. They send me refurbished. I refuse the delivery and now it’s taking forever to get my money back from these crooks.

I dropped my phone on a tile floor and cracked the screen. I Called Assurant. Filled out my information online and had my new phone the next day. It was Fast and efficient service. They included a postage paid envelope to return my broken phone. Couldn't ask for more.

Phone broken replaced and damaged phone sent back. People have been so efficient and friendly. They care about customers concerns and offer the best solution immediately. We are happy for choosing this company. Thanks.

I just wanted to make a quick review that our replacement process was seamless, I know a lot of times people only give reviews when they’re upset. We filed the claim. Had the phone the next day and had everything included for easy returns.

I received the worst experience with Assurant. Not only did they just flat out forget about my claim, I had a supervisor tell me the wrong information and HANG UP ON ME. The professionalism is not at all there, nor is the communication. That is the biggest thing I complained about what the communication. The service provided to me was absolutely unacceptable, and has made me consider changing phone companies. Thank you.

Your company is truly the single worst company I have ever dealt with. I am glad this horrific experience is behind me, and I can now turn over all my documentation of your continuous misinformation and the pitiful experience to the BBB in hopes others will avoid this awful experience.

Spent approx 4 hours on the phone being bounced between Assurant and T-mobile just to have phone replacement issue resolved. Customer should not have to take unnecessary steps in your "policy and procedures"... especially when the customer pays for "insurance".. Only after 4 hrs on the phone did issue finally get resolved.. T-mobile and Assurant should really review their policy and procedures. Shouldn't make the customer "consumer" have to be bounced back and forth between 2 corporations for a simple fix. Without the consumer, there is no corporations.. I can only hope that this lands on the correct desk for proper review..

Excellent, prompt service. The service was better than I had anticipated. Was pleasantly surprised that the replacement phone was an upgrade. Received excellent customer service from the representative at Assurant who assisted me in transferring the information from the old phone to the new phone. Provide professional and courteous service. Would definitely recommend to other people.

My iPhone charging port started crapping out where it would take a few minutes for it to start charging. It would also get really hot. Called and get a claim started a got a new phone within a day and it’s working great! I highly recommend doing a claim and getting a replacement phone.

The reps I dealt with was very professional, courteous and patient. It was a pleasure from ordering the replacement to returning of the damage one. There was an issue with my code on my account and they worked hard together with T-Mobile to resolve the issue. Great teamwork.

Loved the customer service and sense of urgency as to assistance for me the consumer. Overall happy with the experience only issue is not having enough time to retrieve and delete personal info and items off of a damaged phone. Satisfied but I hope the employees at your end delete my personal info and not share it to a third party...but in the future you guys should give more time to return the phone depending on the situation.

I had a tremendous experience which was expedited and I received my phone the next day. Thanks for the assistance. I would definitely recommend my close friends and family to utilize this service if they ever happen to be in the same situation.

Poor customer service both via the online chat function and calling in to speak with someone directly. The system provided me with a payment confirmation when placing the order but as it turns out, the system did not accept my payment. My order just sat in the system for several days with no feedback form Assurant. I tried to track the order numerous times on the website which is not user friendly at all but each time received a generic message stating the approval process could take several days. After almost a week, I finally decided to call in only to be given the runaround. It took 4-5 calls before reaching the last representative who then advised me of the issue. Overall, I was without a replacement device for over a week. Terrible service and I really wish there was another option for TMobile customers.

I do not remember my order number, I think I placed my order in on the 19th. I do believe and they told me it was scheduled out the next day which they did send it out but they sent it to the wrong address and I gave the agent in my address so I don't understand why they sent it to the wrong address where I don't live anymore, then they said I had to refuse the package to get a new one sent out long story short I didn't get my package for almost a week later, but they kept telling me I can come. Oick it ridiculous. Very unsatisfied customer.

Filed a claim for my son's lost iphone and was asked to provide Photo ID. Later when called to get update I was told to contact corporate office by mail and my claim was not approved. Supervisor was unprofessional.

Everything went wrong; not receiving a shipping form, the customer service reps giving me false information, the information on the directions were invalid and links not working, the shipping form on the website didn’t work, and I had to contact customer service three times in one day. I wasted several hours on trying to ship the phone back and spent money printing out forms that didn’t work.

I received my phone the next day. Then I didn’t need it. They sent me a return label right away. When I called to report my phone stolen they were very professional and sent me a new phone immediately.

The process from starting a claim to finish was very simple, did the paperwork over the phone and upon receiving replacement phone, that was easy. The return process was easy also, I did this in 2 days. I was happy with this process.

Great service. Never disappoints me and my family. Very fast shipping. I will definitely stay with Assurant with T-Mobile. I have never had a problem resolving my orders. I'm thankful. Thank you for your service.

I had a wonderful experience with customer service as well as getting emails to update me about my phone. The only problem I had was it didn't come at the time frame I was told, other than that my experience was great and professional.

They were very helpful with getting me a replacement device. Even on the phone with helping me with the changing over process. Plus the deductible was a lit less than I was originally quoted. I am happy with my new device.

Some confusion at the onset but all worked out. New phone works as designed. Shipping was excellent, the return envelope seems less than adequate but received your email receipt of defective device. Will continue using your service as we have for years. Thank you.

You guys have a really bad service. Poor staff. I got my phone stolen and you guys cancel the shipment of my device because supposedly I didn’t explain the reason of the claim but I send back a letter explaining that I got robbed and I still waiting on the device replace. I pay for it. Bad service forealz.

Was not in excellent condition. Also didn't match my phone color and the pre installed screen protector was ruined. There were light scratches on the back glass. The worst part is they sent me a Tmobile phone although the phone I sent them was a unlocked phone!!!

The replacement phone was delivered next day. Unfortunately, the ICCID for the replacement was not updated at Xfinity. This resulted in some troubleshooting and manual loading of apps. Took some time to get everything reconfigured. Overall, I am happy with the quick response and support.

My representative was very knowledgeable about helping me with replacing my phone!! He understood exactly what I was talking about and the shipping turnover was Next Day Air! I am very pleased with the overall experience since this was my first time dealing with Assurant.

Received the replacement device only to find out iPad would not come on nor take a charge. Contact Assurant and sent them the broken one - and supposed to send the broken replacement back when they email the label. It’s been 4 days and still no label and no working device! And still no working device! Does Assurant send used devices as replacements? They must! This is for my child for school! I’m stuck without it and so is she. Need help fast!!!

My son cracked his phone and called Assurant and they were amazing and efficient. The process was easy and got the phone within two days. The representative was assuring and helpful. I just wish your insurance monthly was lower because it's a lot for 16 a month for low income families.

Went online to submit claim for my cell phone and in a few days received replacement. Instructions on how to transfer SIM card but went to closest Tmobile store for assistance. A mail out package with postage included to mail broke cellphone.

I have used Assurant many times and have been completely happy with their replacement services. The turnaround to receive new equipment is amazing, their customer service is helpful and the process as a whole is just excellent. With that said... my latest return has left me a little upset. It may seem sorta petty but for me it really didn't sit well. I finally bought a phone without having to make payments on it!! An expensive phone direct from Samsung and wouldn't even use it until insuring it through my carrier. I had meticulously cared for my phone with protective screen cover and case until one morning last week I woke up to a crack in my screen. (I still do not have an answer from my family on how it happened while I was sleeping.) No biggie, right? I have insurance.

Took close to 10 days for the claim process to be approved and ship the device. Even after everything was on file it took long time. On top of that I did not receive the color that I lost. The replacement device did not arrive with a new sim card. So had to wait another few days for my network to ship it.

I received the replacement phone rather quickly, however, I prefer the same phone model I currently have. It is being used for certain functions with a setup that will only accommodate my current damaged phone. The replacement phone comes with a different charging cord setup and will not work with what I'm doing.

Fast response and fast delivery.. I have claimed when I lost phone immediately and this done great job understanding my concerns. As steps are very simple just providing minimal details and they get all the information they need.

The process was so easy and fast. Once I hit submit my claim was approved and my phone was delivered by Tue and I filed the claim on Sunday. No need to send photos or anything. And they send me a package already paid for to send my broken one back.

Assurant representative was very professional, personable & efficient. Directions were very easy to follow & very fast. Only thing I would add to procedure is to explain to Customer they will have to go into a store to have phone opened.

I provide a phone for my grandson and I figured I should have insurance for it and with Assurant it absolutely pays off! I appreciate how easy it is to file a claim and would absolutely recommend the insurance to everyone!

How can we help you? I received my device about 2 weeks ago and US Cellular couldn't activate it because the IMEI didn't match the one on the box. After a couple of hours with support, they told me to contact Assurant. I spoke to an agent and she said another device would be shipped. I haven't heard or seen anything on this second device so I was checking the status. I've already shipped the first replacement phone back. Can you help? I got a blank response and no response to both of my follow up messages. I work nights so it's really hard for me to call in during the day.

I talked to a woman named Cheryl about a refund. She was very unprofessional. She was talking very fast on the phone and after I asked her twice (nicely) to slow down she said “that’s just the way I am” and proceeded to talk fast. It also sounded like she was eating because I heard her burp on the phone while she was talking to me. I wanted to in the end the call right there but I wanted to hurry up and get this process over with. I talk to her on the phone January 11 at around 3:35 PM. I’ve never had any problems with T-Mobile but this was by far the worst experience I’ve ever had.

I started my claim on a Thursday. The representative assured me there was a link that I needed. Could be texted or emailed. *I never got either*. When my phone didnt arrive the next day (as I was told it should have) I called in. They told me that my claim hadn't been processed. I resubmitted it all. This is now a Friday. My phone was supposed to be here that Saturday. Never came. Received word that it would be here the following Monday "due to covid". It didnt come. Now, suddenly, my address isnt correct. It's been a nonstop rollercoaster resulting in severe headaches. It's ridiculous.

My experience with assurant has been terrible. The phone I received was broken. I returned it. Two weeks later, I have yet to receive my phone! I have been given the runaround, told false information, and hung up on twice, even though I have not even raised my voice a single time! For two weeks I have lacked a working phone, despite paying for insurance. I have been a Tmobile customer for twenty five years and am considering switching simply because of my experience with Assurant.

I am very disappointed with Assurant because they sent me a replacement that was very glitchy. The back of the phone had a scratch by the flash, there was some damage on top the aluminum frame and the camera bump was all bent. I called them and return the phone immediately and I was told they would send me another one as soon as they were notify of the shipment and it’s been almost a week and I am still waiting for them to send me a second replacement.

I wish I knew if I got a brand new phone or a refurbished phone. It would be nice if the rep could have made that more clear. Otherwise, the service was good despite some confusion with the original order and no service on the weekends.

From the very first moment I called to file my claim everything was bad! I had to call twice and still received no tracking number. The 3rd time I sent an email they sent a sorry email back with a tracking number. It took 9 days to get my phone! And when I opened the package it's the wrong color! When I purchased this phone I got it glow color because I loved it. Now I received a black phone! What I'm I paying for!? This is ridiculous that you guys cannot ship out the exact phone color and all! What can I do now!? And am I going to wait another 9 days to get this right!? Customer service is terrible from reps to supervisors.

Well first of all you people don’t answer the phone. Can’t leave a messages and no call backs and ask to do a survey and say do not say which item you want a survey on and only thing to go off of is a claim number and you asking for order number. How crazy is that?

She was very friendly, easy to understand, and quick. I appreciate her walking me through exactly what I needed to do to get my claim taken care of. She made sure I had the information before she hung up.

Assurant was quick to respond and service was excellent. I did everything on line. It was easy to follow and I received my first response within hours. I have worked with other service companies in the past and Assurant is by far the best.

Shipping was on time and device came with damaged screen protector, poor packaging and hard to deal with customer service (getting connected to someone), wish I could go in store and deal with it face to face instead of sitting on hold for an hour.

Laid my phone down at work and someone took it. Called Assurant & filed a claim with no problems. Filed the claim on a the night of January 14th. Promised in 2 business days. Received on Tuesday January 19th as Monday was national holiday.

I was pleased with how fast they replaced my device. I received it just 2 days after making the claim. I will continue to have my devices protected by Assurant in the future. Thank you for resolving my problem so quickly.

The replacement process went pretty smoothly. I think the setup instructions for new phone could be improved if it included suggestion to use smart switch and also how to clean old phone of data once new phone activated and working.

My phone was stolen and I put in a claim on Dec 28 2020. I was asked to send my ID in which I did. No one contacted me so when I called back a week later. I'm asked to download my ID again which I did immediately. Long story short, I ended up sending my id in at least 5 or six times. If it wasn't for the customer service agent who spent over an hour with me trying to figure out how to upload my ID because the system wouldn't accept my ID, I would still be trying to get my phone. I finally got my phone around the 20th of January. Mind you that I was told to pay the 45 ???? bill or I would have to pay reconnection fees. So I paid that with my regular bill on the 30 I believe. I have two phones on my account. This has been such an stressful unnecessary hassle. And I lost 20 days on my service. None of which is my fault.

Every step of the process was seamless. I just wish that we started with Assurant instead of going to the Apple store first. The online customer service was extremely helpful and the replacement was shipped quickly.

We were approved for a replacement within 20 minutes, however, it took hours on the phone and days of waiting to receive the email with information. Each phone call was at least 20 minutes, then said it would take 5-30 minutes of waiting. It took over four hours and 5 emails to finally receive needed information for repair.

Received an email stating that my device was not returned. Mother assured me that she dropped it off at post office. I did put my mailing information. She didn't know if she needed a receipt and I was not reachable, unfortunately she did not retain one for my records. I didn't have an issue before. I would appreciate if I can get some response please.

You sent me a noncompatible T Mobile phone and subsequently wasted hours of my life, the associate at t mobile, the person helping us on customer support, followed by the person helping us on tech support. Thanks so much for sending me the wrong replacement phone and making a relatively simple, painful process, the complete opposite. If I could give you negative stars, I would.

I received the watch but in grey color, and my was gold pink color. The shipping was fast but still the color of the watch is different. They should send the same color I understand maybe they don't have it but still disappointed.

It was very pleasant. The rep I talked to was very helpful. And the experience was great and fast. Very happy customer. I received my new phone the next day. Was very pleased. Will recommend this site to friends.

I was very satisfied with the customer service over the phone and I appreciate the timely manner in which I received the phone. It was easy and I was able to get the phone set up as well with ease. Thank you.

I was very pleased with how helpful, courteous, and empathetic the gentleman I spoke to was with regard to my specific circumstances! I would certainly recommend this service to all of my friends and family members!

The process was simple start to finish and the cost was as agreed upon, no hidden fees or exclusions. Very satisfied with the process and the product. I'm glad I had the insurance to fall back on and would gladly do it again.

Order a week ago and still haven’t received anything. Over two weeks of waiting. I was told next day and very unhappy about the situation for me to have the security and not received it is above me and made me angry.

The phone claim was easier to do than the claim online because the online claim wanted me to keep doing something that I wasn’t able to do so I called to speak to a representative to complete my claim and it was actually a lot more simple on the phone and I was able to complete the claim from start to finish in about 15 minutes when I wasted over a hour online!! This review would of been 1 or 2 stars if the phone claim was not as simple and fast as it was to complete and get my néw device in one business day. I COMPLETED MY CLAIM ON FRIDAY NIGHT AT 915 PM. I RECEIVED MY DEVICE AT 1045 AM ON MONDAY!!! I was amazed I got it so fast since it said it would take me 2 businesses days to receive my device. Thank you for that part from your company. I appreciate it!! Michelle **

If I was able to give zero stars, I would. Horrible service, Horrible customer service. I won't ever recommend this insurance to anyone. I am going to actually cancel the insurance I have. I spoke to numerous people including a manager. No one was able to able. How is it, that having insurance, phone breaks & there's no time frame in when receiving a phone. Can take days, even weeks, giving people the run around. I won't ever take insurance again, this is fraud, this is bad service. Get your facts straight & help customers. This insurance is garbage!

Called to replace my broken screen. The process was somewhat easy, and the representatives were very helpful. My email stated that my phone was running late, but I received it in a very timely manner.

Did my Insurance Claim online. It was extremely easy & got approved right away for my daughter’s cracked iPad Mini screen. It got shipped right away to Hawaii via UPS. Then great instructions on returning it. Worth keeping this service! Thank you.

Claim# **. This is my second time making a different claim within couple months apart and had bad experiences with UPS Delivery. I wish you guys could deliver through USPS so the phone can arrive at the mailbox instead of being left outside an apartment, house, etc. Or ask for pick up at UPS locations with signature required. I personally think some phones are quite expensive and should not be left outside exposed to someone taking the package instead of the person expecting the package. It makes it hard for the person that is expecting to receive the phone not to get it on time especially if there has to be a lost package claim making the process longer.

Well to start I'd say it took 6 days for my phone to get to me, not really a big deal. Next and what really upset me was the fact that I had a totally different color phone than what they sent me. I had the note 10+5g aura glow and they sent me the BLACK one. Talk about livid. Then, when I called to tell them they had sent the wrong color they basically told me to deal with it bc the color wasn't guaranteed. Any other time I've filed a claim I have always got the exact same color phone that I sent in. This was extremely disappointing seeing how all the accessories I've purchased like my ear buds and phone cases were matching to my color phone. If I wanted a BLACK phone I surely would've purchased it myself. Thanks but no thanks.

I'm very satisfied with how Assurant handled my claim. My phone was received quickly and without problems. I would definitely recommend this company. I was also very impressed with the customer service that I received. Very polite.

I had a great experience. The customer service rep was wonderful and I received my replacement phone in one day. My phone is my in only source of communication so it was very important that I received it quickly. Thanks a bunch.

Customer service was horrible. Took me 2 hours to make a claim. Multiple people said that My phone was being sent out with no luck...took them so long that I had to wait another day 2 days to get my phone because of the weekend.

I have tried several times calling and going online to have my phone turned back on after my claim. It has been over a week now and my phone is still turned off. I wouldn't think it would be so difficult to have a phone turned back on but even after doing everything right it is seeming near impossible. I am extremely dissatisfied with Assurant and will do my best to never go through another claim as long as I live.

I cracked my screen on my Samsung s20 so I logged online and filed a claim. I have a Blue phone and they sent me a pink phone. After talking to customer service I was told that I am not guaranteed color. Ok if I am not guaranteed color then just let me know ahead of time. I had to wait for my mail to arrive and then see it. That's not good customer service. I am paying $30 a month for insurance and I pay my phone outright. This is ridiculous. Your customer service sucks.

My replacement phone had issues with the volume especially when the speaker isn't engaged. Therefore, I had to return that phone as well. I'm very dissatisfied after waiting several days for a replacement phone only to receive another inoperable device. I'm considering changing my service provider.

I submitted a claim late Thursday night for my cracked screen. I didn't expect to see anything for at least a week. Much to my surprise, first thing Saturday morning my new phone arrived with directions on how to switch over devices and a prepaid envelope to send my old phone back. This was by far the easiest, most efficient warranty deal I have ever been a part of and it was a refreshing surprise.

The replacement I received was messed up, the people on the phone were giving a hard time to replace that I spend 4 hours between trying to do what the tech specialists suggested and talking with people in a T mobile store. The workers in the store were awesome. The people on the phone were the worst. I was told to call a place that didn't even fix the GPS issue on my phone so I had to go back to a T Mobile store where I was finally able to get another replacement. Thank God for the people in the T Mobile store!!

Customer service was HORRIBLE from the very FIRST CALL! When I received my phone the screen was CRACKED! Also, I asked for some type of compensation due to the lack of false information I was given which was that I would receive my new phone the very next day.

There was one more thing that had to be done with my claim and nobody from Assurant told me. All they did was this drops the claim. You guys don't care about the person. You just care about the job. Completely unsatisfied. If I had another choice I would take it.

Great Service. Customer service rep was knowledgeable and understanding. I would recommend. Received replacement phone in a timely manner. Process was quick and easy. Order was placed on Saturday after 8 and I received replacement phone Tuesday by 3pm.

The replacement device is working good. I got my phone after two days of claim and Assurant make easy to claim, the day my phone broke I immediately file claims via my phone and they approve my claim within 2 minutes. That was amazing.

Super easy.. Super fast. Called Assurant and they directed me to their website. Filled out a brief form. Submitted it. Got a new Samsung S9 the very next day. Very satisfied. Would recommend to everyone.

I'm still waiting on my tablet saying it is still pending at FedEx in Indianapolis. My tablet was stolen and you was sending replacement but still have not received the tablet yet and doesn't tell me the date it will be delivered. Thanks.

The replacement device sent was unable to activated due to the IMEI number belonging to another account holder and I have not received a replacement device per the mistake of the "Assurant" company.

The replacement phone came in a swift fashion. I was pleased to have had good customer service via the phone. My experience in person at the local mobile Carrier was horrendous. I went to pick up the phone Assurant advised they would replace and the person would not give me my phone that was delivered there. I went to the same carrier prior and they inspected the phone and placed a replacement for me. The carrier agent advised me that she could not give me my replacement phone. Upon calling on the phone directly, the replacement order was made and I thankfully received the phone a few days later. So, I am truly thankful.

Minus the 1st customer service experience I had (she had bad reception) the 2nd time they helped me quickly and efficiently! The whole process was very easy. They were polite also which made it easier to file.

My experience was excellent and I give five stars. I was very satisfied with the customer service. Thanks a lot! They really assist me with everything that I needed. The waiting time was fast and quick. I didn't have no problem with getting my phone through mail. I would recommend you guys to a friend.

Very professional. Personal. I was attended in Spanish, Love it !!! When I called I was given the opportunity of language preference and I choose Spanish... Thank you for giving the public that chance...

Fast service and fast shipment. Claim was so easy to complete. Everything was easy to understand. The shipping of the replacement was delivery very fast. The phone was easy to set up and returning the broken phone was easy to return. Thank you for your service.

Everything was fast and easy to do. With the provision of a drop-off envelope for my old phone I was able to also return it very easily. The telephone confirmation was also easy with not many questions and I received my phone before expected. Overall I am very satisfied.

Good. I will recommend to other because I got my phone fast and everything got on time and in good condition and it was delivered fast by FedEx. It is what they used to deliver the phone and on time too.

I was surprised replacement is reconditioned phone!?! Some Assurant rep helpful while other incompetent and misleading delaying replacement by 2 weeks. Assurant rep, Latoya, commended for excellent help. Reconditioned phones never as good as new ones.

Customer Service was horrible! Not happy with the service I was provided. I work in Customer Service everyday and I was not happy whatsoever. Next time I will just buy a new phone instead of using the insurance.

I thought the process to initiate the claim was very easy and simple. I received updates via email and within the time frame stated. Where I am dissatisfied with the experience is in the shipping process. My package was lost, I understand this is not necessarily Assurants fault as that falls on FedEx. However, Assurant addressed the package with the incorrect address. I did report the missing package to both FedEx on 1/14/21 and Assurant on 1/16/21, both said they would get back to me. FedEx called me on 1/21/21. I haven't heard back from Assurant yet. I initiated the claim on 12/31/20. It is now 1/23/21 and still have NO phone. Unacceptable!!!!

I filed a claim 12/18/20 (Friday) for a damaged phone. I received a replacement phone the next business day (Monday 12/1). THANK YOU FOR SUCH SPEEDY SERVICE! It took a while for me to have time to go to the T-Mobile store so they could transfer the data from the old damaged phone to the new phone, so I wasn't able to mail the damaged phone back to Assurant until 1/6/21. I received a few communications from Assurant telling me that if I didn't return the old device, I would have to pay the full price of the replacement device. They said I would have to call T-Mobile to see how much that penalty would be.

Assurant approved my claim and shipped the replacement the next day. I'm so thankful for their fast process. Returning the damaged phone is easy too 'cause they provided everything, you just need to go to FedEx and send the return package. I will definitely recommend Assurant????

Dropped my phone in a parking lot and smashed a couple holes in the screen and several cracks. Got necessary information from US Cellular and contracted Assurant through their website. Paid my $99 through the website. Assurant contacted CPR Cell Phone Repair. CPR Cell Phone Repair contacted me and I made an appointment. Took it in that night and was repaired the next day. And I will say it looks great. The whole process was very easy.

Wasn't really satisfied 'cause my replacement wasn't the actual phone I have and I know you send something similar or of equal value but the phone I have folds in half and that's the only reason I got it and I got sent a regular s20 that doesn't fold in half so to me it's not the correct replacement so I sent the s20 back!

I Filed A Claim For A New Device. My Deductible Was Paid But When My New Device Was Delivered It Was Stolen Then I Was Told I Had To Wait An Additional 10-14 Days Until Their Investigation Is Complete So I Have Been Without A Phone For Over A Month Now.

Rebecca at TechPHD went far and beyond the call of duty to help us set up our new, replacement SamsungJ7 Prime cellphone. Not only did she very patiently walk us through the entire process, but she checked back later to ensure that all data had successfully transferred to the new phone. Her outstanding help was very much appreciated indeed!

I received a phone that's outdated with no instructions, charger or at least pamphlet. Customer service tried to help by phone, as local storefronts could not assist with that model as it is no longer available through Metro. I've since ended my insurance and am considering a different company for service.

Great customer service and quick delivery. Satisfied with my new phone. Great upgrades and clear screen. I would recommend this company to anyone in need of a new phone or equipment. I have used your company for some time now and every experience has been better than the first.

Very, fast super fast service. Only complaint is website and finishing the claim after speaking to an agent. I think I had to call around 4x. Even with that little hiccup the service was still great all the agents were super polite and got my claim prepared & processed asap. I received my phone in the blink of an eye.

I filed a claim but because I wasn’t where they wanted me to be, I had to pay more because they would not repair just replace. Then apparently my identity was not clear nothing happened. So after more than a week I had to call and they said redo. Then it went through, I still had to wait three days. What if my phone was broke or lost? They definitely don’t care about the customer. The whole process took more than two weeks. Not real happy after paying $12 a month for over two to get this service.

The replacement phone that we received was defective and would not work. We took the phone to a T-Mobile store to have them activate it and they told us the phone was damaged and we would have to return it for another one.

Amazing service, from the customer service to everyone I spoke with... all amazing team. Thank you so much. My s20 camera accidentally broke; Got my replacement in 2 days. Good work. Keep it up. You guys are absolutely the best.

My experience was fantastic! They easily walked me thru the steps to get a replacement phone and get the old one back to them. Very Good Company, I would recommend them to anyone. I will always keep insurance thru Assurant.

My iPhone was lost. Assurant were very efficient, detailed, and professional in taking my information, and guaranteeing receipt of my new replacement iPhone - by 48 he expedited FedEx. Great customer service.

Agent didn't know what tier my original phone was in and misquoted deductible. My original phone was not even showing on the website or in the booklet given by MetroPCS store. Ordered Replacement device (LG Stylo 4) that came without a charger. Called to obtain charger. I was sent an iPhone charger. Had to call back to ask for the correct charger. I was without a proper working device for almost 1 week because I was nursing battery life. VERY UNPROFESSIONAL! Finally received correct charger AFTER the fact that I went online and had to purchase one.

I waited for over 2 weeks to get any sort of update on my claim and it wasn't until I inquired through the online chat that I learned they needed some documents from me. This was frustrating. Also sent me on a game of pong between them and FedEx.

My phone dropped right onto something that broke the glass that covers the outer camera. And also developed a purple/pink line over my entire screen. I filed a claim through my T-Mobile app and Assurant sent me a replacement phone the very next day!

I had an account with your company last year. There are many issues that I had which created my being without service for several weeks. One of your employees misinformed me on troubleshooting and it destroyed my software prior to gaining service on it. In addition, I had my service compromised due to an unfortunate incident where someone started service with another provider in my name and you disconnected service with you. I made several attempts to rectify the situation and make a claim and restart service but got nowhere. Responsibility shifted from Lifeline to Assurant and back again and when I asked for an accounting of service calls documented regarding my situation, none could be given.

Easy form to fill out and send/received new phone next morning. Mail old phone that afternoon, received email it was on the way. Very pleased with the customer service of Assurant. Glad I have the insurance on my phone's.

I file a replacement and the customer service was great. Shipping was quick and reliable. I would recommend at any time... Shipment was within 2 business day... When I call in the service was 100 percent accurate.

I was sent a replacement iPhone right away, but the phone was defective, I returned the phone and was sent another one, which was also defective, I sent it back right away, I’ve been without a phone for 10 days! I asked the last person I spoke with to request they try the phone before they send it out, they asked me if I wanted to upgrade my phone, he said my phone was only worth $24, after paying $12 a month since I got the phone, I feel like I’ve been robbed! This is just not right! I’m retired and on a limited income, I cannot afford a new phone, that why I kept paying the insurance on it. This is just wrong! I will NEVER refer anyone to get this insurance! Dumb founded ????

Filed a claim on my Xfinity phone. Got a replacement immediately. Had a problem with the replacement so I sent it back and received the second replacement with no hassle. Everyone was courteous and helpful.

Not satisfied because my replacement phone took 9 days for me to receive it. The two employees working on my claim didn’t put in correct address. First time with FedEx and second time with UPS. They didn’t not put proper apartment number on package. I had to drive almost 10 miles to retrieve my package. I hope they get it together.

The online claim process was super smooth. The next day shipping is a plus as well. Speaking with a live rep was pleasant as well. He was able to correct a mistake I made when verifying the device to be replaced.

The camera on my phone Galaxy J7 was damage and was unable to function properly, so I returned it to the store and they recommend a replacement, and within 5 days I received my replacement, and return the damaged phone to the company, I am now learning and enjoying my new phone, Thank you.

This experience was absolutely fabulous. I was not expecting to receive the phone the next day. I attempted to complete the replacement phone by calling customer service and I was transferred to two people before being told to file the complaint online. The first person I spoke with didn't seem to understand English well or what I was requesting.

It was fast. I paid the deductible and had my replacement phone the next day. My replacement phone is the same but yet different from what I was used to but I kept messing with it so I could get used to the setup of it.

Filing the claim was very easy to do. The replacement phone went out in a timely manner. The replacement phone is exactly what I had expected. What I didn't like was I had to go to CVS to pick up the replacement phone (when they have been sent directly to my house in the past). I also did not like the envelope that was provided to send the phone back. It had no cushion and sending it back could have caused even more damage to the phone. I also have not been told that the phone has been received from the company. I do not want to be charged $900 so an e-mail to let me know that they have received the phone would be helpful.

I was thrilled to see how smooth and fast getting my replacement phone was. I thought it would of been a long drawn out process, but thankfully it wasn't. The way my phone got damaged was borderline freak accident, so I wasn't sure if my claim would of went through. Thank you Assurant!

I broke my phone on 12-22-20. My phone was lost in the mail which led to an investigation but they refused to send a replacement for the holidays, which I spent without phone, which unfortunately is still the case. Their best offer has been $50.

I submitted my claim on 12/6 and paid the $10 fee. Never got a device until I reached out on 1/10 and was charged a second time. I replied back and stated I was double charged to 2 people. No one responds.

The claim was filed with ease and my new device arrived the next day as stated. Returning the damaged device was convenient with the postage paid envelope and all instructions provided. I tracked my device online to ensure it was received on time. I also like the various options to pay my deductible online, by phone or at a store location.

Awesome and quick. FedEx delivered my package to a street away so I wish it would of required a signature for delivery so maybe the mistake could of been avoided and I could of gotten my phone when It I was told it was delivered and didn’t have to stress over it but other than that excellent.

I had the worst experience ever with Assurant in order to get a replacement phone when my claim was placed on 12/25 and did not receive the replacement phone until January 14th which is ridiculous. And every time I called I got a different story. Was not satisfied at all.

Hi my name is Kenia **, The replacement phone was approved fast and they sent it the next day with a small deductible. We are so happy and satisfied with Assurant insurance on our devices. Thank you so much assurant.

Transaction was easy to initiate and was quickly processed but the return time was ridiculous. With COVID it was difficult to get the damaged phone mailed back out. I feel as though more than 10 days is needed for you guys to receive the phone I returned.

The service was quick. I submitted my claim on Saturday (01-09-21) and received my phone on Tuesday (01-12-21). The person that I chatted with on the chat service was also very helpful. They answered all my questions.

Thank you for your help and do a quickly shipment, without a lot of questions, you are the best guys, I will definitely recommend to a friend or family, the only bad part is the rate are too high but the rest is good. Thank you.

Probably the fastest service possibly granted for an insurance item. No complaints. Filing was easy and everything came exactly as I needed. They didn't send me the extra packaging and utilities for the phone which is a good thing as I already had those left over from the previous device. Everything was perfect.

The screen cracked of my cellphone was been approved for replacement. Assurant is very reachable and responsive to deal with. I am very satisfied and happy with their services. And the monthly service fee is affordable.

Garbage refurbished phone again... Doesn't work half the time, drops calls, won't connect to wifi... I have had to use my insurance several (4) times and 100% of the time I get a garbage phone that does not work! DON'T waste your money on this insurance!

The phone you sent was locked and would not recognize my sim. I contacted Tmobile for assistance as I thought I was doing something wrong. We factory reset it. Turned in on and off and whatever else you could think of. They determined it was unusable. T-mobile sent me another phone (which worked just fine when I inserted my sim) and I returned your phone to them. So I went additional days without a phone. Wasn't a happy camper.

Very convenient and easy to navigate on the website! Processing very fast and quickly deliver! Painless to make a claims on the web!! However, claims representative on the phone is a little long to wait and not follow up after the drop call!!

This is the 3rd time I have used the Assurant insurance and I have been satisfied with how great the process has been handled. However this time I am afraid to say I did not receive a return label. Is there any way to get a new label emailed or shipped to me?

Horrible service!!! If I could leave 0 stars I would. Received a phone with screen all scratched up. Looked like it was dragged across floor. Called to have them ship out a new replacement. They said I needed to send it back and be without a phone. I asked them to take my credit card info to secure I would return it and they would not budge, Horrible! I have since canceled my protection plan with your company. I rather pay full price for a new phone than pay you guys another dime. Let me remind you that I have never filed a claim and I have been paying for a protection plan for about 4 years. Plus my deductible now for a scratched phone! Smh. Where has the customer service gone to nowadays!!??

I hadn't received my replacement device, I did 2 @ the same time, so I called to find out why. They said they didn't have the sn, which was no asked for when I completed the request. I gave them that, they wanted to take the payment again. I used a visa prepaid gift card for these deductibles. They said it wasn't working. They rep asked me "do you even have enough money for this"? It was a $10 deductible. I told him he was being rude and asked him if he thought he asked a professional question. I asked him the same question, he tells me "nope, I don't get paid here I work for charity, this company doesn't pay me".

I received the replacement phone faster than expected and the process was excellent. However, I have not been pleased with the product I received as it appears to be more limited in its function abilities. The service that I am receiving is not as good as the 4G service I had with my previous phone. This equipment is not comparable to my previous device which was Samsung Galaxy 8 Edge.

New device was suppose to been next day air. My packaged was received until 5 days later. While tracking the device it sat in Texas 3 days before being shipped. Once it made it to the delivery company, it was then sent to the wrong address. When I called the delivery company and the insurance claim company for the phone, I received help from awesome people. But their phone still took another day to be sent to the correct location. This makes me worry about using these services again.

I was on the road hiking when I filed my claim. I was staying in a pay per night accommodation. I was informed that I would receive my replacement on Monday January 11. I did not receive the replacement until late on Jan 12. This created my need to pay for two additional nights accommodations as I would have needed to start hiking in the dark. Very disappointing! Also, at this point and in the same case, the ear speaker on the replacement appears to be very low and hard to hear through. I have ordered a new case and will see if this makes a difference. Not excited about the entire situation.

I didn’t get a phone for 24 day!!! I must have called you guys 10+ times. Every time It was a different reason as to why it was taking so long. The worst communication ever! I pay insurance on all 3 of my devices and have never made a claim till this time! God I hope this never happens again and I never have to deal with you guys.

Had trouble getting the assistance online, but the actual speed of it being shipped out after all the file work. One big thing I dislike is that my replacement phone is having technical difficulties. My phone would start spasming out of nowhere, and the only way to fix it is resetting my phone. That is just a temporary fix because the phone would do it again later with no warning. Now that I paid for the deductible and continues monthly insurance charge for this service, I have a replacement phone that tweaks out. Highly disappointed.

I didn't complete the process properly the 1st time. I dropped my phone and cracked the screen when I arrived at an accident my daughter was in. I didn't my claim in right away because of being distracted. Assurant got me a new phone literally the next day. Assurant is awesome and the monthly premium is cheap. Thanks!

The customer service agent was very patient and helpful with assisting me in getting a replacement phone for my daughter. Thank you, Assurant for exceptional service. We have received the replacement.