Assurant Phone Insurance Reviews

I called the insurance company to follow up on my claim! My phone was set to arrive today but when I contacted them all they would tell me is they made a mistake and I should expect it in another 4 day from now! Never tried to contact me about the delay or anything! -1 STAR.

A broken phone is a traumatic experience. Assurant made it not so bad. My phone was broken mid afternoon on a Wednesday, I filed my claim early that evening, and was quickly approved. By mid afternoon on Thursday, I had a replacement device in hand. I couldn't be happier with the outcome, and Assurant's performance.

The device I received works very well and is in brand new condition. The only critique I have is I had my previous phone for several years so I received an upgrade a matching charger would have been helpful.

The process is not efficient. First received non functional replacement and still in process of figuring out how I'm going to ship back in order to get one that works. Not everybody has label printing capabilities therefore the process is Inefficient and a real pain considering the premiums customers pay.

My son's phone cracked and was told because I pay extra for Apple Care to go through apple which I tried to scheduled and went to my appointment where I was told because he has a red iPhone XR that they couldn't fix it or replace it and if they ordered it I would have to give them his phone and would be without a phone for a min of 2 weeks so they referred me to apple customer service where they told me in order to get my phone replaced quicker which would be 3 business days I would have to pay the full price (over 1000) and once they received my damaged device so I called Assurant and they were way nicer than apple. They took less than 10 min to order me a new phone and made sure I understood everything and got the phone the next day! Way to step up Assurant!!

I called for a replacement phone 7-21-20 & was told I'd have it the next day but it took an entire WEEK! I was inconvenienced for an entire week & no one knew when I would receive my replacement phone! I don't think that it's fair that your company takes my money monthly on top of the deductible being taken right out of my account & I still had to wait a Week. I lost all kinds of business deals & I can not make that money back up because I had no phone to call my customers or even answer the phone for them!!

I was a little leary at first. I located a number and was given another number by someone who gave me another number. However, once I reached Samsung Premium Care the replacement process was quick and easy!

I spent over 10 hours back and forwards between T-Mobile and Assurant trying to resolve my claim. They could not access my account because of PIN number and last 4 digits of my social. It was a disaster. 3 weeks it took. In the mean time I had to purchase a new phone.

Hello, The replacement phone that I received in the mail makes crackling sounds and doesn't work well. Please call **. How do I return this phone and get another at no cost since it was not working well as soon as I received it and started using it? Thank you in advance for your assistance.

I love this insurance company! Customer name is amazing! My device arrived within 24 hours, as promised, and the entire process was made incredibly easy thanks to the employee who dealt with my claim! The step by step process was seamless, from the description of loss to the deductible payment, verifying account information, to promptly receiving my new device the next day, even switching from the broken device to the new one was super easy! They even send you a prepaid shipping envelope that easily seals to return the damaged device (if applicable).

I loved how fast it was to process my claim through the website. I submitted my claim one day and the next I was notified that my husband’s new phone had been shipped. We received the phone within two days of submitting the claim. Thank you!

The rebuilt phone was terrible. We had to call to have a replacement send. With what is going on there is no need for us to have to return the phone as we paid $99 to replace it. This is the 3 or 4 time we have to have the same phone replaced. Very bad.

Very helpful and quick customer service. The replacement of my device was surprisingly fast. They were very thorough and clear in the process though they have very busy lines. I recommend anyone to take Assurant services because they are reliable and fast.

Every time I've dealt with Assurant it's been nothing but a problem. They send out defective replacement phones. They also underbid whatever "you have given on upgraded upgrading phones. Assurant is the reason why I have subsequently canceled service with T-Mobile because not only am I out a $100 for a deposit deductible but I'm also out of foam and I never received one. May still have it and refused to send it. We are going to small claims court.

I can honestly say that I was going to cancel my phone insurance before my incident. Luckily I didn’t! I thought something like this would never happen to me but it did. That’s why they call them accidents. I applied for my claim online and within 3 days, I had my replacement phone. I’m super excited!

Filed claim on iPhone with unresponsive touchscreen. Took two days to get acknowledgment/approval email saying "usually 24hrs" time for 'expedited' mailing of replacement. Another two days (52 hours) later, no word, no phone. Reached out via website's "Contact Us" page but reCAPTCHA function conveniently not working. Live Chatted with rep who had no answers (replacement delayed for unspecified reasons). Rep made it clear to expect no further communication until phone ships (in an unknown amount of time, as much as three weeks). Extremely frustrating to be without a device for what could extend to a month with no real communication or assurance from Assurant! Guess I could buy a new phone but, why have the insurance then? Will not purchase, or pay monthly, for this "insurance" on any future phone. Not reliable!!

Extremely fast shipment of my replacement. AMAZING! I didn't get the color I had previously which was a bummer, but I can't complain due to the speed of replacement arriving, literally less than 24 hrs I rec'd my replacement from when I placed my order! Extremely grateful for that!

While my service was good and quick receipt of cell my phone Assurant cost of replacing cell phone is highly excessive and should be lowered in general and also take into consideration of age of phone in cost of phone replacement.

I was helped by text message by "Karen". She was of great help and knew what she was doing. Quick response was given by her. My claim was "wrong" since I have the Galaxy Note 10+ Aura Glow and received the Aura Black but she said that when a claim is made not always would you get the exact same color of your claim.

Excellent customer service!!! Quick and easy!! You are great! My representative was so very polite and positive! I really like that I received a RED phone! It arrived quickly. You have great employees there - I hope you treat them well!

I appreciate the promptness with processing my phone. The price was a bit much but I do understand that the phone that I have is very expensive. This was my first time having to file a claim and the process was very simple. Thank you.

Experience was pleasant, fast and easy. Wish I had called sooner and saved myself some stress. I have had a cell phone for years and never had to use the insurance but I'm glad I had it. It was worth it.

First of all when I made a claim the first time I told them everything about the phone; iPhone 6, IMEI, GB? And I was declined of my claim. Waited 3 months and are applied again and was denied again. This time I was not going to take NO for an answer after all I am paying an insurance for this phone. Customer service figured that what they put for my GB was incorrect and that she would put the right one to get process and verify my contact number on the system and that was wrong as well. I corrected her and she updated it to your system and yet when I got my replacement, GUESS WHAT! On the receipt my contact number was still wrong.

I've been a T-Mobile customer for 10+ years and always had used Assurant multiple times in the past years. When I contacted T-Mobile and started my claim I was quoted 99 for the replacement of my phone since I had cracked my screen. When I proceeded with your filing the info on your guys side the fee was $249 not the $99 I was quoted and after 4 phone calls to T-Mobile and Assurant they was just sending me back and forth with no resolution.

My experience with the representative and staff was very professional and knowledgeable about how to fix my problem. Very courteous personnel your staff. Kudos to your company for training your staff to deal with people from the heart.

Very friendly and professional service. I was very stressed about the situation but they replaced my phone with a deductible and sent overnight. Quick and easy to file. Had my phone back in service in no time. I was very pleased with the service. Thank you for your help!

Great and very fast delivery. Keep up the good work and the fast service have overnighting the phones out. Will use this insurance again in the future. This was my first time using the insurance claim.

Replacement of Damaged SAM GAL S20 + 5 G. Device was new in package. Excellent service and attention to detail by customer service representative. Overall experience good. Hopefully will not be using a claim again as this entails damage to device.

Excellent, no questions ask, it's gone, made me happy, quick. Best protection ever, glad I purchased the protection plan upfront because it pays off in the end. Everyone should purchase protection on everything you get, I do. Thank you.

Very swift and effortless on my part. I really appreciate the short question process to determine if you're eligible. Phone was here fast. I was able to just transfer my SIM card and boom back in business!

Everything was smooth, except it took a while to actually receive my phone, delaying the return of my original phone. I have received my first warning about you not receiving my phone, however it is in transit. I would recommend changing the receival date to 14 days from when the phone arrived.

As soon as we called, they were so pleased to help us. They answer every question we had, made everything so easy and the phone was here the next day like they said. We are really satisfied with service.

I was extremely greatly for the speedy, and easy process time to receive my phone. I am an over the road truck driver and needed a service that was sympathetic to my situation, and Assurant did just that.

I have been Customer with T-Mobile and have insurance with Assurant for last 5 or more years. This incident happen after a long and I see I had to pay $250 rather than $175.00. Being loyal customer this charge should have been honored as $175.

After making the call, the phone was there in 3 days and I am very happy. I had hoped it would be overnighted but I was happy that I had purchased the coverage. I had no idea that it would so fast and efficient. Thank you.

Phone would not accept the charging cord and the screen was cracked. A replacement phone was sent promptly. Had lots of trouble with electronic system but once I reached a person it went very well and they were very helpful.

I would have given a 5 but I was told to drop the old phone at the Post office and it would be no charge, I was told No. I would have to wrap it up, address to the company and pay 8.45 for delivery.

It was a good experience. I just did not like the wait but overall good experience. Customer service was excellent and met my needs. I had to send my replacement phone back but once in transit they sent my replacement to the replace and I was pleased with my replacement. Thanks.

Dropped the phone. Called in. Two days later we had a new phone. I think the service was great. The phone was just like the one he had before. I am happy. He should be happy. He can talk and text and don't have to borrow my phone.

My experience was great, I was helped with my concerns and there was no hesitation on replacing my device promptly. I recommend others to have Assurant so they can have the same experience that I received. Also everything was explained to me clearly on returning my damage device. Thank you sincerely.

We had lost our phone to the lake while boating on a Saturday. I filed an online claim while at the lake. I followed up on Monday to make sure the claim was processed. We had our replacement phone on Tuesday!!! We were without the phone for only Sunday and Monday. Thank you!!!

Thanks for your help. It was great, nice and easy and it was 2 day. Thanks for all your help. It was nice and easy. I will definitely recommend. I will give you a call to see how it is working. Thanks.

I cannot rate or give a good review because the phone I received don't work properly. It keeps going off and it's been 3 days. I've been phoneless because of that and being deaf without a phone it gets complicated to be doing my errands. I'm not pleased with the service provided.

I had trouble starting my claim online and had to make a phone call to the call center. The phone call was quick and easy to complete. My replacement phone came in on time. The insurance plan was worth the cost. Recommend it to everyone I know.

Assurant is very concise, efficient and provides excellent customer service! They provide options to file a claim: via email or phone call. Claims can be made easily, and the shipment time for a new device is 24-48 hrs., making it convenient for customers who need their cellphones for business and leisure. Thankful to have them for an insurance company!

My experience with Assurant has always been great!! Fast and easy. I am so glad I have this insurance and would definitely recommend to my friends and family. This is the first time I submitted a claim online, it was so simple & was approved immediately.

Ok so I paid 280 dollars for a replacement that doesn't work. Since the day I got it I've been having problems with it and now it turned off and it's been like that for 2 days. When I called they said I had to take it to Apple Care. I'm very stressed out with everything.

I love the the quality of service that I have received during my claim process. Everything was quick and easy. From customer service experience to rapidity of delivery, I was treated like a king. Thank you Assurant.

Very clear instructions and service was very fast, no hassle to submit the claim and the communication was very good after the initial steps. This is the way all processes should be, simple, efficient and timely.

Satisfactory experience. The the representative was very help. There was a language barrier that was troubling. I had to repeat much concerns several times to ensure she understood the problem. I finally just agreed with what she was able to understand. The final out come was successful.

The first time I called I saw it on hold for 45 minutes before the line was answered. The woman who answered took my call back number and then promptly hung up on me and never called me back. When I call back this month after trying to decide whether or not to replace my phone through warranty or new purchase I have the best customer service experience possible. Unfortunately when I was prompted to leave my feedback at the end of the call the automated system also hung up on me. However, the gal who helped me was not only kind and professional, but extremely competent and customer Centric.

Great Service after shipping. Details precise and great customer service. Spoke with right people for situations needed to clarify. Clearly great service! Was mentioned a date of phone replacement and no problem. Very accurate!

As a loyal customer for over 16 years with T-Mobile this was my worst experience with this company. I will not refer it to my worst enemy ever. The back and forth. Not a friendly ID site. I hope I don

My claim didn't go through. Only after a week it did. Then I waited for another 4 to 5 business days and nothing. I called Assurant and they didn't give me any information about the tracking number. When I did finally receive the phone, I got a Note 9 in a Purple color rather than a Black Note 8. I have no complaints about having a newer phone but I was not advised that I was going to get a different phone from Assurant. I had bought a screen protector along with a case for the Note 8 but now I have to return both products back to Amazon.

It took a week to file a claim. The T-Mobile system takes 3 days to sync with Assurant. Assurant still had issues even after the 3days unless I gave the personal info that they did not need to file a claim.

The rest of my reconditioned phone works fine, but it refuses to accept my micro SD card (stating that it can't format it) even though it's ONLY ever been formatted to an LG k40. This means all my photos are gone to my phone, and I'm having an impossible time getting MetroPCS to fix the problem. Hopefully your company will make this right, otherwise the replacement plan is beyond useless.

I have had to replace the phone I have three times and not one came with a charger like before...The old one I had no longer works either. I have also requested a new device after getting defective replacements (like the one I just got) and no other comparable options offered.

I needed to get my phone replaced due to accidentally dropping. Everything was excellent and customer service was great. Got phone when stated I would receive and it works well. Love everything about my S9 PLUS.

Terrible insurance when it comes to reimbursement. Takes over a month for refund. When they quote you 10 business days only after they scan in the device you are returning. Takes over two weeks to scan in returned device then that’s when you have to call to follow up and check status constantly. Can’t trust for them to do their job since they didn’t initiate the actual reimbursement until you call them, otherwise not receiving reimbursement.

I was told replacement would be close to or similar to my old phone. This phone worse quality, there's barely anything I can do with it. I am beyond frustrated with this phone. It's smaller, I. And I feel a lil this phone is wayyyy cheaper than my other phone. If you're gonna send cheap at least make sure it isn't **. That last sentence. This phone can't even type Tiffany lion. mon.

On Saturday 07/25/20, my tablet broke. I filed a claim on that date. The next day Sunday 07/26, Assurant emailed me telling me they needed my Tmobile pass code, which I sent. On Monday 07/27, Assurant responded that they still could not process the claim and to call them. I could not get past their opening menu to talk to a live human. I called Tmobile and explained the situation, and even Tmobile could not get through. As of today, Tuesday the 28th, the status of the claim has not been updated and Assurant has been completely unresponsive to emails and inaccessible by phone.

It was horrible!!!! The service was bad. The last representative was awful. If I wasn't paying my insurance already, I would have never gotten it with you guys. Customer service is way off. Everyone has an attitude.

To start my past experiences have been great. This time however has NOT been. New phone is smaller, shorter battery life and get VERY HOT. Next it has trouble with bluetooth calling AND wifi connection.

We ended up finding the lost phone before the new one arrived, it had already shipped though. The woman I spoke to on the phone was very nice & helpful, she explained everything thoroughly. We were able to return the replacement phone. Waiting for the money to be credited back to my account.

I was very disappointed. Got my new phone. Not only was it the wrong color but once I activated it the phone went to a black screen and never came on then I called reported it to ASSURANT and they sent me out another replacement and this one is very hot to the touch and very hot to my face. This is ridiculous. I’m so mad I didn’t even call them back and the sad thing is they charged me 100.00 for a phone that doesn’t even value 100.00 anymore. On top of its doesn’t even work with the new TMobile network so why charge me for something that doesn’t even work anymore instead of just upgrading me? I’ve been with Tmobile for 14 years and I’m beyond pissed at this moment.

Well he's issue I had to send two phones back because both of the phones a replacement what is defective which left me out of a phone for about a week and a half because I had to send it back twice so I would like to get a phone that's not defective. Other than that I had no problem customer service was very polite and understanding.

I dropped my phone into a nearby lake. A new phone was delivered to me the day after filing my claim. It was a very simple process, which honestly I did not expect. I used the automated phone service and in about ten minutes the claim was complete.

Took 7 days for me to receive my replacement. Would have taken much longer if I didn't call Assurant 5 days or so after making my claim to see what was taking so long. I had to pay my deductible two times. The second time was 99 dollars. The first time was 49. Dunno why it was more.

I am pleased to say that the fast and friendly service was incredible, and the salesperson did a excellent job with my claim. I would truly recommend this company to my friends and family. Thanks for the great service.

I paid deductible to replace my lost Apple Watch. I received a black Apple Watch, which was not the color I had. So I returned the package back to you over a month ago and still have not received anything stating that it was received and have not received the $149 deductible. I sent the replacement watch over a month ago and need my refund ASAP.

Paid for claim Thursday morning and I called during lunch to see if my payment was received and the operator said she saw it in the system and pushed it through. Your site says claims on Thursday by 8pm will be overnighted for Friday and Friday will be delivered Monday...but it shows that the payment was posted Friday and a label was created Friday night at 932 pm... How if the operator pushed it through Thursday and told me it posted? On top of that I have a sick girlfriend in quarantine with our son whom I couldn't get ahold of due to my phone not being overnighted Thursday night like the site said it would.

I'm sorry I could not find the order # but I was impressed by the quick claim response as well as the swiftness the replacement came. It arrived in less than 2 days from time claim was approved. Thanks so much!

Traci was wonderful. She was understanding and verrryyy helpful. She had a delightful personality, and understood my issues. Great service! I wish there were more attentive and concerned agents in all businesses across the board like her.

I am disappointed with the other device sent as a replacement. I would like my Note 9 replaced with a Note 9. The other item sent does not have expandable (SD) slot to transfer my files, this is very inconvenient. The Note 10 is missing the headphone jack also. The Note 10 screen is actually smaller than my Note 9. Please correct this error.

It took exactly 7 days to get my replacement phone. Cracked the screen and phone was half unresponsive. I run my business through my phone so it is extremely essential. Was told that I was eligible to just get the screen replaced (without giving me the option to just replace it) so they sent me to CPR to perform the service..Very long story short they couldn't fix it. I called again to just get it replaced. They told me that now I had to wait 3 days because the system had to change from repair to replacement and that's business days. And it all started on a Friday morning. Every time I talked to someone I was told something different. And given a different reason for the delay. (Mostly opposite of what they just told me the last time I talked to them) Finally after 6 days with a broken phone I talked to someone who got me satisfaction and received my phone the next day. ADVICE.: Don't pick the repair option. Just get it replaced. It will be much faster.

At first my experience was horrible. I keeped getting disconnected when talking to reps and they didn't even call back. Until i got connected with richard he really showed me he cared and made sure I understood things I didn't understand. Didn't once feel frustrated. Even offered for me to talk to a senior rep that blew my mind. I was WOW! The senior rep was also very nice and made sure he got everything correct and it was a misunderstanding. Thank you y'all both for helping me out and showing empathy... That is true customer service.

Phone screen went black within 2 weeks and no one want to resolve my issues.. The phone have no power after charging for three hours...Went to Best Buy to troubleshoot and they could not fix the phone.

Your sales person was very good but I feel that your deductible is a rip off. I could get it fixed for an amount close to the deductible. Also you provide refurbished models even if the original phone is fairly new. Just so you know, due to your exorbitant pricing and used phones as replacements. I will never buy your insurance again.

I didn't know what to expect but I was pleasantly surprised. From the initial claim to when I received the phone, was three days. The phone came with everything that a new phone would come with.

I ordered a replacement phone 07/27/20. UPS delivered it but the package was stolen from my porch. I went into UPS Thursday 07/23/20. I showed Jason ** the footage from my security camera. He told me he would be getting in touch with Assurant to let them know it was a theft. I also have a police report with Hazel ** police IR#**. When the phone shipped I had no knowledge it was shipping or I would have told my guy to be looking out for the package. I need my phone ASAP. I would like notice when it ships. Thanks. Antia **

Samsung a10e. This was a very easy experience for an unfortunate accident. I received my replacement phone fast and sent the damaged phone thru postal services. I'm very happy with this experience and will share with co-workers and family.

Great customer service! Easy and efficient device provided, great service! I would recommend to all! My phone needed replacement and I received the replacement phone in no time, without any hassle!

Not only did you send me the wrong phone but you sent me a defective phone. I had to send it back and have it warrantied. And to blame me for the wrong phone being sent is unacceptable. If you go by the serial number which I provided will tell you the correct phone.

Was promised a new phone by management and received two refurbished devices that have serious problem. Management is refusing to provide new phone as promised. I am very disappointed in the service and upset can not use handset.

I have to send them my ID again when I already did it the first time then I have to wait 24 hours for it to be approved when I told all I had to do was send my ID, made my deposit and my phone will be shipped but I had to take off work and what it did make the deposit which have me off work for maybe 3 to 4 days until my new device came which is very unprofessional.

I received excellent service from the two different telephone representatives that I spoke with and that portion of my claim was handled very well. When I went to return the new phone, the email instructions that I received to print a return label directed me to a location on the website that does not exist. At that point, I chose to use the "chat" feature on the website and did not receive good customer service at all. The rep had no clue what/why I was asking because it took her far too long into the conversation to let me know that she had not read my claim because she was unable to access it without my permission/passcode information.

I have had experience with various cell phone companies and having to file a claim for a damaged phone. My experience with Assurant is by far the quickest, no hassle and professional process to date; for which I am truly grateful. I was further impressed that I received an email confirming they received my damaged phone.....true customer service at its best!!

My experience with Assurant was great. The customer service was exceptional, helpful and was very knowledgeable. Explain to me the process and phone was sent the next day. Claim was easy to file and approved the same day without any issues.

Every time I have had to replace my phone you guys have responded like champions and I as a paying consumer really appreciate the quality of service you have provided currently and in the future, I thank you and great job.

Excellent customer service! Fast response, received replacement next day of claim. Claim easy to fill, someone at the store helped me to fill the claim, thank you, so happy. I received same Samsung S8 galaxy.

The replacement phone was received very quickly. The instructions said I needed a tool to open the SIM card pocket. Then just put my card in the new phone and I would be good to go. The tool wasn't included with the new phone so I had to go to the local Tmobile store for help. They got it open, transferred my card and said I was good to go. It took an hour to transfer all my photos, contacts, etc. It didn't transfer my apps so, I'm still signing up for all those again. Better instructions on what to expect and to do would be helpful.

Absolutely despicable. Just pull my call and you’ll understand. First the device is the wrong color then it’s defective then you won’t send a new one til you get the old one leaving me without a phone for a week. Your policy is crap and it needs to be adjusted. I shouldn’t have had to go through T Mobile to get the phone taken care of when you are their insurance. You should be capable of making the orders and ensuring a quality device before it is sent out. You did not. Tmobile had to pick up the pieces you left cause I was about to switch carriers because of you! I wouldn’t recommend you to anyone based off my experience. Tmobile is better going with Asurion.

I love the next day shipping! It is soooo important, especially when you use your devices for business! The shipping back method is nice and easy and like that it goes through USPS, because you dont have to go out of your way to ship back!

Very dissatisfied with Assurant. I have insurance for the phone which was lost and my claim was first approved and then later was denied for “undisclosed reason”. I spent hours on the phone with Assurant in vain. What is the point of paying and having insurance if Assurant will just deny your claim and not bother to explain why?! I already wrote a letter to the corporate office in Wayne!

The operator I spoke to was very reassuring and very informative. She helped me with my claim and I received my phone in a timely fashion. She also reminded me to order my phone case as well so that they'd come around the same time. Sure enough they arrived hours apart.

I would like to thank you for the quick response to my issue of replacing my phone. From the time that I started the process of replacing my phone I talked to a representative that was very professional and knowledgeable, she made the process very smooth. Thank you again.

Great service, pretty fast, got my replacement device in just a couple of days. I was waiting for an employer to call me back for a job so when my phone broke I thought I was going to miss their call, but Assurant got my replacement device to me fast enough that I was able to receive the call.

My only complaint is having to fill out a form after I gave all of the information on the phone. Upgraded from an S8+ to an S9+. Great phone and speedy delivery. Streamline the process and it will be perfect.

My phone insurance is under this company and they may have asked a few redundant questions during the claim process but other than that everything was quick simple and straightforward, I filed my claim, paid my deductible the next day, and the following day my phone had arrived. Thank you for being on top of things!

A/C broken day 110°. Quick service. The lady rep expedited service. 85 yr disabled mom couldn't relocate. Cassidy's Heating/ac exceptional. Resolved 1st day. Worth every dime spent to have security and peace of mind. Thanks so much.

I recently lost my phone and decided to make a claim with my insurance to get a new phone. Shipping was fast but as soon as I tried to call and activate my phone the problems arrived. They told me the phone could not be activated cause it was in inventory status. They sent me out another replacement phone which had the same exact issue. I have spent hours on the phone a day. Spoke to several managers from both Assurant and Metro PCs. It's been almost 2 weeks and I still don't have a phone. This is the worst experience. I was told few days ago I would receive a phone call about how to resolve this issue. I'm going to wait it out and see if they can fix it. Customers spend a lot of money on phones and I have done the same. I might have to look out for another phone company and I will no longer use the insurance company Assurant.

I absolutely love Assurant. My daughter is 13 and so far this year has lost or broken 3 phones. Assurant was so awesome and replaced every one of them with no problem at all. Putting in a claim is very easy to do online and over the phone. I would highly recommend them to family and friends. Their customer service reps are amazing as well. They are very professional and always solve any issues I have.

We called because our teenager broke his phone. We called T-Mobile and then were transferred to a customer service rep with Assurant to aid in a replacement. The customer service was quick and efficient. We were able to get back to normal within 24 hours.

It was a wonderful experience and excellent service. It was easy to summit the claim and fast response. The replacement took a little longer that expected but under the country circumstances it's understandable.

My T-Mobile team handled all my issues. Love the Reps. They are always able to handle my issues without adding additional stress to my life. Don't know what I would do without my team of experts. Now if y'all would just offer more free phone like Sprint use to would be appreciated.

I received a letter dated July 8, 2020 that Assurant never received my damaged phone. I returned the phone and received confirmation of this on July 5. I was once charged for a phone by T Mobile and I had to fight to get my money back as I did return it but you stated I did not. I hope this is not happening to me again.,

The customer service reps who helped me file the claim did not complete the process so this delayed the approval. Once my phone was eventually shipped over 1 week later, I had issues tracking it. I was trying to be patient because I know things during COVID-19 pandemic can take longer. When I notified Assurant I had not received the phone in almost 2 weeks, I was told an investigation would be opened that would take an additional 10 days! UPS verified the package was lost and to call Assurant for a replacement but when I did, I was told that although they could see UPS had confirmed the lost package, I could not get shipped a replacement. I have yet to receive a replacement and have cut my finger numerous times on my shattered screen in the meantime. I am incredibly dissatisfied with this entire process!

I received my replacement phone quickly which is why I gave a high rating. However, the replacement phone since I received it has been freezing and moving extremely slowly. I don't understand why my new phone works worse than my old phone.

The claim process had two catastrophic failures and you sent the wrong color phone. FAILURE #1 The web interface led my wife and I to believe the claim was processed and replacement phone was on its way. The payment information was provided and indicated it was processed. An email was received indicating that the claim was approved, etc. But your web interface failed to actually process the payment, leaving the claim in limbo.

Lost phone Monday. Went to T-Mobile Tues., thought I'd get a replacement or at least a "loaner". They told me I had to file a claim with Assurant. Filed claim Tues., and was approved. Assurant website said if claim approved Mon.-Thurs. before 8 PM, DELIVERY DATE is NEXT DAY. I then tracked my claim online on Wed., and they said delivery date was FRIDAY! The replacement was shipped via UPS, which is not typically NEXT DAY DELIVERY. Should have sent it FedEx. I had to borrow my wife's phone for hours a day, and swap SIM cards, in order to work my food delivery service. If they say NEXT DAY, they should get it there NEXT DAY!

There was never an indication when I submitted my claim to be processed that my replacement device would be on back order. Even when log in on the website to view your claim, there is no indication. I had noticed there was no signs of my phone have been shipped which was a red flag for me, and caused me to call in to Assurant. I had the great displeasure of speaking with a very rude, English (British) gentleman whom placed the blame on me. He stated, had I filed my claim earlier than when I did, my phone wouldn't be on back order and that two people who were before me, got the last ones they had. I had to wait several days to receive my phone, which is definitely way longer than expected. Would NOT recommend. Terrible customer service, LACK of NOTIFICATION until your device ships of what is going on, and TERRIBLE turn around time.

If you would care to reach out to me at my email or cell number, I would be happy to regale you with the story of my deep disappointment in your insurance service. I am feeling cheated by the replacement (reman) phone you sent me for one that was destroyed at my work. Thank you.

You sent me a replacement phone with a feminine color scheme rose gold/light blue. WTF!!! I was never given a choice on this matter.. I can't believe I pay for this garbage level of service. Also I need a shipping label to return my old phone. If It is possible to return my new feminine colored phone I also want to do that and would like a refund of my deductible. I tried calling your customer service line and was essentially told there is nothing I can do and I basically have to take my new phone and like it. If I could just have a refund and you take your phone(s) back I would be satisfied.

The online system had some hiccups initially and it didn’t accept my data. The process met my expectations. I wish it could have been quicker on the website. There were lots of points where the system kicked me out.

The person that would help me was punctual, very concerned about my my concerns and she also got that phone replaced within a day. Problem with that phone was Data. It was messing up and will not let me log in and log out. Reason for replacing that phone was software but the lady on the other end May assure me that will get it resolved very quickly and we did. Thank you.

Stop with generic emails if you're not going to change the name every time you send one out. On top of that, when I signed up for insurance, I was promised a new phone if I ever filed a claim. They sent me a refurbished phone.

Made a claim online for replacement of Samsung phone as the screen had cracked. Very easy process and affordable too! Was able to have it sent to my sister who lives in another town. No hassles at all.

LG K30 replacement. Overall, the customer service was excellent in responding to my questions regarding to replace my damage phone. They were very professional through the entire process. The response time was very fast for the replacement phone. Thank you, Eddie.

Jo ** I believe was her name, give this woman a huge bonus because she is an angel. She made me feel so great and reassured in a situation that was really stressful. My phone had been stolen and she just made me feel a lot better. Thank you!

My experience wasn't bad at all putting a claim in. It was easy. The person whom I spoke to was respectable and friendly. He listened to you before responding. He was very nice. I wish I remembered his name.

Ordered replacement. I did not get the correct color of my original phone and wrong address was put on my package so I was very inconvenienced and had to pick up. Was told I would receive my phone next day. Took 4 days then they wouldn't deliver. Had to wait a week with a barely working phone. Very bad experience.

On 7/6/20 I contacted Apple because I forgot my password and I did not know my Apple ID. I filed an insurance claim through Assurant in January; I had no idea what it would take to get a receipt showing proof I paid the $99.00 and the new IMEI# from Assurant. I spoke with all 3 companies (Assurant, Tmobile and Apple) on three-way call and the Apple agent advise what is needed to move forward and unlock my phone and also allow me to set up another Apple ID. Assurant sent me 3 receipts with the original IMEI# when I and an Apple agent specifically asked that the new IMEI# should appear on the receipts. I have spoke with several agents at Assurant, each time I called I had a Apple customer service agent on the phone. Apple agent requested a receipt showing I paid the $99.00 and the IMEI# for the phone Assurant sent me in January.

Hello, I normally don't bother providing feedback, however, my experience was so bad I felt I needed to express my dissatisfaction. I called and spoke to your representative and requested a replacement phone since mine was getting hot and restarting on its own. I was told it would be sent overnight since I called early enough in the day for that to happen. Instead of overnight, it took over a week and several calls to receive the replacement phone. This was a frustrating experience.

Assurant was so nicely helping me with a complaint in where I mistook their company for another. Thank you and sorry for the misunderstanding. I wish I had you guys as my insurance carrier vs the current company. Thanks for helping me clarify the confusion.

Assurant insurance company failed to provide coverage for a stolen phone and refused to send me a new phone. Technicality was used when my claim was denied... Said insurance company never send me a replacement phone.

Phone lost/stolen June 24, filed claim June 25. Got email June 26 that it would take 2-3 business days to confirm my coverage. Did not hear back so sent contact form again. Got reply July 1 saying it will be another 48 hours to review and complete claim. No word since, filed multiple contact forms to no avail, filed complaints to FCC, Atty Generals of PA, etc. Never got an email saying claim is processed, etc. Had to buy a temporary phone to use since it is taking forever. Did not get phone until July 14. 20 DAYS it took without any updates or follow ups from Assurant.

The claim was approved quickly and the phone arrive next day but the phone I received has a problem charging, it takes a lot of time to fully charge. It is frustrating to pay $15 monthly for insurance, almost 100 dollar to replace your phone and received one with issues. I haven’t contact T-mobile to see what options do I have.

I originally purchased the iPhone X in space grey to go with the series 4 space grey watch. Now when I made the claim they sent me a pink iPhone X. A GIRL'S PHONE. THEY did not want to replace original color.

I made a claim and payment and 1 week later no update received. Called and was told the claim is processing awaiting coverage confirmation. Another week later no update or phone received. I called again and this time I was told the claim is processing and they received coverage confirmation but they had to check to see if Apple Care was active. 1 week later a new phone arrived. Then it took until Sunday 7/19/20 to get the new phone activated. Several attempts made prior to 7/19/20.

No screen protector, phone fell from night stand, cracked screen. Finger touch distortions, stylus still usable on screen. Because transferring information to new phone was much more complicated than any other time, I appreciate your immediate attention to getting me a phone right away.

Checked everyday still said in process. Finally called after overcast week then after I spoke to someone the claim finally got dealt with. People I spoke to on the phone were great but your web base process failed.

With first and second agent was a very dissatisfied. Even second agent a woman was very rude with me and overall with the whole process that I have to wait from Monday until Friday to get my claim approved was supper disappointed. Will not recommend Assurant to NOBODY..

It was confusing the online claim, but can I called customer service line was easy to process my claim, it’s was quickly and I got my phone the following business day, I really appreciate the service, it’s worth it paid extra-dollars for the insurance.

Thank you. I was really really happy because I didn’t want to go on with a broken phone so it’s was very nice to get a nice phone back and customer service was great. They try to help me and listened to me.

My experience was smooth even though it was slightly delayed. I received a nicer device due to my old one being outdated. Thank you very much. I am so happy to have my device insured with you all. It's very convenient and affordable. ❤️

Hi. I got my phone and the process was easy and great but I dont think this battery is good. It could be the charger. It does not fast charge and my wife's phone charges faster then mines. It will be on 79% battery life and tells me it still takes 40 minutes. I am not sure if it's the cord given. Please call me to see what can be done.

Second replacement within a month. First damaged by roller skating over it. Started processing the second claim when I asked to speak to someone who had authority to waive the fee as the product was clearly defective. The initial phone was used underwater in Mexico and China. The current replacement was defective as it barely got wet~claim of up to 3’. Long story-Apple understood the issue and replaced it. The final blow was receiving a letter stating that I was ineligible for a replacement. Funny, T-Mobile shows my plan as current with no interruptions. So how can you deny my claim? Thankfully, Apple came through for me but if they hadn’t, I would be seriously upset and would contact BBB as well as your corporate offices. No justification poor customer service.

My son was out of town. Put his phone down and couldn’t find it so I cut the service off until I report it and receive another phone. I called and reported the lost phone. Received my new one and everything was great with the online.

I called to file a claim for my phone with a shattered screen. The woman I spoke with on the phone from Assurant was very helpful, patient, and kind. I received my replacement phone promptly in the mail. The directions to return my damaged phone were easy to follow. I am enjoying my replacement phone. Thank you for this seamless process.

The device is awesome and works amazing, the upgrade is a plus. However, the color of the device is a bit feminine. The device replacement was for my husband (Robert), on the order it clearly specifies the name of a male. The account is under my name Rachel so I see where the pink colored phone could be sent thinking that the replacement was for a female. My husband bought a cover for it and is none the less happy with the product.

Upon filing my claim I was told I would have my replacement on Monday. After NOT receiving my phone I called and was routed to a call center in INDIA only to be told my replacement was on back order for 2 weeks and I had to wait. There was NOTHING they could do. I called my carrier T-Mobile and they called for me and were hung up upon by the representative. Worst experience ever! Would not recommend to anyone????

I will never use Assurant or Metro PCS AGAIN. Worse customer service agent at metro PCS in Los Angeles corporate store. Refused to help. Told me to bring in the phone that I lost because they had to send a text. Never mind.

I have used Assurant in the past and received my phone replacement overnight. This time it took a week!!! They denied my claim twice. Every day when I would contact them, they would ask for 24 hours to process the claim. They couldn’t get it straight as to which phone we were replacing although we gave them the IMEI number since the beginning. It was a brutal process, but I give them 2 stars, because in the end we received the correct replacement!

Didn't receive my phone yet. It's been two weeks. Bad service. Very unhappy. Very disappointed!!! No offer at all for waiting. Nothing to make the customer feel like they matter, no apology no nothing...

The experience was very easy and fast, the user platform was user friendly and easy to understand, the shipping was fast. Payment was secure, would recommend to friends and family because this service was good.

I was on the phone for over 2 hours and hung up on multiple times while trying to speak to a manager. I spoke to three representatives and at no point was I given an acceptable answer. I had policy quoted to me and when I tried to state this policy back to the rep, the policy changed to ensure I would not receive a replacement phone. I am incredibly unsatisfied with my entire interaction with this company and will not recommend it to anyone moving forward.

I replaced three phones in two different orders. This company won't ship the third phone until the first two have been returned well. It's a Pandemic. I'm a Veteran with PTSD. I was waiting on the third phone to come to prevent several trip to the store but no they need to the first two back first. Yet the $99. Has been debited from my account. I am unable to use the funds although I was told they are just holding them, I haven't been charged. FOOLERY America.

Assurant phone Ins. was wonderful. Extremely easy to use and to return your broken phone. Very prompt, and sends E-mails throughout the process so you are not worrying where you stand. Sends new phone very next day!! Was great.

Was told a different price with my mobile provider but still, the phone came within the 48 hours and the person I spoke with gave me the info I needed to do the exchange and it was not time-consuming at all. Thank you to the staff at Assurant.

Company sent me a phone of less quality than the one I had. With no charger. I ended calling the company again to complain about the missing charger. I hope they get better, when it comes to replace phones.

Motorola XT1924-7Moto E5 Plus Blue 32gb. I had a good experience. Thank you so much. I like the new phone. I really appreciate everything that you have done to help me out. I appreciate everything that you do that a blessing. I really like this company. I appreciate it so very much. Everything was good and the teller was nice. She really help me out. Thank you Nichole for your help to file my claim. I appreciate it so much.

There was a phone on my account that was stolen and you all really helped me figure out what to do very quickly!!! A new phone was sent and I received it the next day, the very next day!!! Thank you for that????

My experience in the process with Assurant was great and I am happy with the results of my replacement phone. In the future, seeing that my replacement came to me in a timely manner, I definitely recommend to a friend.

When I pay monthly for insurance in case anything happens to phones on my account I expect to get phones replaced. I should not have to wait week and a half to have a phone replaced. This is ridiculous and what is the point of paying for the insurance. I have told everyone and will leave a review of how things happened and how y'all made me wait with no phone and no replacement for over a week. Even TMobile I made return my deductible and monthly insurance charge to my account because y'all are so ** up by not having phones. You're the ones who take care of broken phones not screw others!!

I dropped my phone around 5 am one morning and the screen stopped working. The next day I had the replacement in hand like new. I needed no additional support. The process was fast, easy, and intuitive. A strong positive experience.

The fact that it can only be delivered at a address and not be able to pick up a Fedex location is really disappointing. Makes you lose a day of work basically to wait for the delivery, and hope the driver actually makes an attempt.

I sent in the request for my phone replacement and was told it would be coming the next day. A few days passed by and I didn't hear anything, so I had to reach out and I kept getting pushed in circles. No one could tell me a rough time-frame for when my phone would get in. It finally arrived and it wasn't the same color phone. I understand that it doesn't seem like a huge deal but the phone is $1000 and I pay monthly for insurance. I should be getting the service that I'm paying for and I should be getting the phone I paid for. I didn't reach back out because it was not very helpful before. I didn't want to deal with it.

Little communication throughout process including no alert to pay my deductible leading to a delay of three days initially. Then wrong phone was sent and took an act of Congress before the new one could be sent. None of the customer agents are empowered to help. They only have a script of answers. Will be leaving both TMobile and Assurant after my contract expires.

I placed an insurance claim for a broken cellphone. The process was very easy online until I couldn't remember certain account information. I had to call my provider to get information so the claim was completed by phone. The rep was friendly and helpful and we received the replacement within 24 hours. Only negative comment is that for $18/mo and a $100 deductible I should receive a brand new phone rather than a reconditioned phone. Charge less per month and lower deductible if you are going to replace newer models with reconditioned phones.

CSR put the wrong information and delayed my package. Management did not assist to expedite this matter. Took almost 10 days (son was without a phone service) to receive the new device. My son is 23 and was on the West Coast alone. Anything could have happened and no phone to keep me abreast. #Horrible

They were able to replace my stolen phone with the exact model and color. It was expensive to replace but totally worth the money. And came the following week and fast service! I am so glad I insured my phone!!

My fingerprint reader stopped working all of a sudden. Initially it was classified as a warranty repair and Samsung wanted to me go to a store in another part of town. They didn't have an appointment for 2 weeks. Then I noticed a small crack and that ran across the screen, indicating it had actually been accidental damage. Unlike Samsung, my replacement was approved within 30 seconds and a new phone arrived 2 days later (It was the weekend.). It could not have been easier. Definitely an easy and efficient process.

I made a claim, and when I received my order, got different color. Why paying for the service when you're not getting what you're expecting, is not worth it. When I called, I was expecting for them to help me to fix my issue, but they told me they ship whatever they have on stock.

Found cell. Called Assurant and was told to refuse replacement phone. UPS didn’t knock and left phone on back doorstep on 7/13/20. Dropped off replacement phone at Staples same day. Tracking **. Please issue credit of $249.00 back to the mu credit card or send a refund check ASAP. Thank you.