Assurant Phone Insurance Reviews

Awesome Service...all around...Quick, superbly responsive!!! Very simple to file a claim and I had a very professional experience..Will be sticking with Assurant from now on! Thanks a bunch!

I called about replacing a water damaged phone and customer service was very friendly and helpful. Within 10-15 min my claim was completed. That was at 7pm EST and the next day at 1:30 pm my phone was delivered. I would definitely recommend getting insurance on your phones. It is worth it.

Old phone broke, it was very easy to file the claim (online). Received replacement phone next day w/ easy method to ship back broken phone. We would use them again in the future if we have warranty needs for our phones.

I received a cell phone, a pink and white color, the one I had was black, they only sent it if they let me know to see if I wanted that color, call customer services and they told me that they could not do anything.

Easy, quick, painless. OUTSTANDING service. Did not expect the results that I did. Thought that it would be an argument because my dog ate my phone, You read correctly, my dog ate my phone. Glad I had this insurance. Made my life easier.

It was one of the worst experience I had in a long long time. They lost my phone in shipping and when I called the warranty people (you folks) I got people who didn’t even care. They wouldn’t help me even after 6 day of the phone not arriving to me. Not once but 2 different people and the 2nd one was worse than the 1st one.

They sent a refurbished phone that overheats and crashes. I’m beyond. pissed I paid $100 for this raggedy mess. I would like a guarantee on an actual phone that works. This phone is giving me more problems. My number **.

I was very pleased with Assurant and utilizing my insurance policy. The website was super easy to navigate and I received my replacement phone the next day! I would highly recommend Assurant. Pre paid return box was greatly appreciated as well.

Had to keep repeating my information. The whole procedure took too much time. I was on the phone for over an hour.. Every time they transferred me to a different department I needed to repeat my contact information.

Had a bit of a hard time finding where to make the claim from my account. But once I found it, making the claim was easy, the shipping of my new phone was fast, got it the next day, and returning my old phone was super easy. Definitely happy customer here!

I can't complain at all. They have great customer care and very helpful. I received my new phone and shipped out my old one with no issues. While filing the claim, I was sent and email which had easy to follow directions and I finish the process with no issues at all.

Easy process. Friendly customer agents. Only confusion was about upgrading. Wasn't clear that phone is replaced with like one, then you upgrade with T-Mobile. Very surprised to receive phone next day. Process was a lot easier than I thought.

I have a very bad experience with my phone getting stolen. just called y'all's company and very next day I had a new phone in hand. Y'all to a man thing that happened to me and made it easy to turn it into a positive situation net worth. Thank you so much. Everyone I talk to is professional courteous and made me feel like they was truly want to help me. I cannot say it enough thank you. I recommend your company to any telephone owner. It will give them a peace of mind.

After paying my phone off, I was upset when it fell off my nightstand and cracked my screen. I submitted the claim, which was approved quickly, and within a day my phone was shipped. Upon opening the box I saw that I got a newer model phone! Really appreciative!

When I cracked my screen on an $1000 phone, thank God for insurance. Paid $99 for a replacement phone and ever since I received it, I can't keep signal. Dropped calls all the time. With my other phone I had 4G everywhere in my house. I can barely get 1 bar now. And have more no signal with a circle and line thru it more than I have ever had in all the years I've had a phone. It's ridiculously irritating. Not very happy and can't afford another $99 to get it replaced and still owe on it. Ugh!!

Both times I spoke to a representative were very helpful in trying to find the problem with my unit giving me different options, in telling me and explaining what could be wrong, also it was very helpful the videos they send me in how to care my unit.

The customer service was good, but it TOOK A MONTH to get my phone. Using covid as an excuse is pretty lame. I work in a similar environment as Assurant and my customer's orders are out same day. Amazon even gets orders out on time and every other place I have ordered from.

Due to accidental damage, my phone's display screen was damaged. I did applied online at Assurant for a replacement phone and within a few days it arrived on my porch. Their online forms were very user simple and I am really impressed on the easy and quick response to get another good working phone. Thank you, job well done.

First call I made. The man was totally rude. I was not able to understand him very well. He said "there is nothing I can do for you". Told me I had to do it online. When I told him I never had to do it online before. He stated like I said "like I said do it online". When I asked to speak to someone else he said do it online and hung up. I pay to have this service. And I don't like to be talked to the way this man talked to me. I had to have a TMobile representative call and help me talk to someone else and they were rude when I told them they had the wrong address. I have changed my address 3 times with this company. In the past 3 years. Very disappointed in the service I have gotten.

When I received my phone it was not the phone I was told I was going to get. I called to ask what happened. The service rep clearly didn't understand anything I said. Yet the service rep the numbers on the packing slip was not the same as the phone. I had to call T Mobile. Their rep had to call a supervisor to clear up the whole mess. Less than a week later that phone screen went black, while the phone was constantly ringing, I couldn't answer it because the screen didn't work, Now I will be forced to buy a new phone if the T Mobile techs cannot transfer the information from this phone. I paid 30.00 a month for 3 years for this horrible treatment.

I had S8 and replace to S9 which has small screen with same configuration. They gave me refurb phone. I paid more money as insurance premiums. It's loss loss situation. They also didn't overnight the device.

The company has resolved the issue and got me a new phone. The response time could have been better but I am satisfied.

Upset because I had damaged both my device and my partner's. I called to check on coverage. I was greeted very nicely and explained the online process thoroughly. Within a 5 days we were back to normal!

Easy to navigate web site. Pleasant service attendants. I did not have to wait long for my phone. The Tmobile family and the Assurant family have been a pleasant surprise as far as companies go because I've been treated fairly and expeditiously. I would recommend both these companies to anyone and everyone!

After describing what happen the associate was very helpful and courteous on phone. Very professional. I would definitely recommend this added protection. After submission, the claim was processed in the shortest time and delivery occurred as promised.

Every time I called my experience was fantastic after I got through the phone tree. The people were polite, answered questions, and fast processing. 5 stars! Then when US Cellular wouldn't add insurance on my replacement, I called and Assurant did.

Good service of employees. Easy to understand him. He helped me a lot when I wanted to change my broken cell phone for a new one because I work with my phone so I needed a new one. It's important your service for us.

The online experience was so horrible it actually took over an hour and dealing with 3 different representatives to file a claim. The online experience definitely was not user friendly. I also tried calling to speak with someone and the wait was about a half hour, to be referred to filing the claim online. Guess this is the new norm.

Got the phone faster than thought.. I love that it came straight to my house. The phone was not damaged but to activated it sucked. Until I took it to the store in Fruitland Maryland and the process took 10 minutes. The young man in that store is great at working with people and getting there phones working right.

The gentleman and his staff were all extremely professional. They took all precautions for Covid-19. The process was smooth. He walked me through the process from beginning to end. Great job! I am pleased with the outcome.

Good service, fast and quality. Very satisfied, they attended me very quickly and solved my problem at the time. They sent me the new product immediately. They also sent the envelope to return the defective product at no cost to me.

The customer service representative was very very nice, helpful, patient, understanding and knowledgeable about my replacement.... My son's phone arrived on time and very quickly and neatly packaged... Although their website was a bit difficult I was pleased to be able to call and get the phone ordered..

Pleasant experience all around. My call was answered by a knowledgable person that walked me thru the process and handled my claim quickly and efficiently. My Samsung tabS Tablet was replaced fast and accurately. Shipped in three days, Nice customer service. I would highly recommend this company.

Your overnight Service took five days and wasn’t available for pickup the day the day the tracking said it would arrive. There’s no way to know if item is on back order until you pay. Subpar at best FOH.

Couldn't hardly hear on phone. Had some missed calls phone. Never rang. Took care of it fast. Took to T-Mobile store. They transferred everything and cleared other phone out couldn't hear even on speaker. Phone screen cracked.

The customer service agents were great. But the device that I received was pink instead gray. When I called the customer service. They said that they don't guarantee the color. How I'm going to use pink phone on public.

I had a great experience with being able to make a claim. My new device was shipped out to me ASAP. I was able to follow the directions with ease and I made sure to ship back the damaged Samsung tab E.

When my daughter lost Assurant were very professional and fast to getting another phone to my daughter within two days. The representative took their to make sure that we received the service possible to replace my daughter's phone. Assurant is a passionate team to make sure that they help in every way.

I had a very good experience! And I didn't wait long!??? This is MY FIRST TIME USING THE INSURANCE..went very well..But my partner that's another story???? It's extra to pay for but in his case I'm glad I have it!

We received the tablet very quickly and was easy to get back online. The lady I talked to on the phone was a great help. I have had the insurance since I have had t Mobil .that was 8 years ago. The only thing I hate is the time limit.

When we originally purchased insurance on our phones, we were told if a replacement was ever needed, the turnaround time was 24-48hrs. Our process took exactly 1 month from the time we 1st submitted our claim to when the phone arrived. We had to submit pictures of our ID numerous times and each time we were told they were not received. ID verification should be allowed to be done in store or over the phone with security questions. This was an awful experience and a very frustrating one.

Experience was horrible, I put my claim in Sat and it was supposed to come in the next business day only to call back Monday and was told someone forgot to submit my claim so I had to wait until Tuesday to get my phone. After not having a phone since that Thursday. So I had to wait five days before I received my phone. Not to mention after speaking with a supervisor Ms. ** stayed she could not do nothing for me. Like waived something of the fee or give me some of my money back or ship out my item on that Monday. She stated she could not do anything because the claim does not work like that. And I explain to her it was not my fault. It was the rep who submitted my claim. So why should I have to suffer and not have a phone. So this was the worst experience I ever had with a this department. Just A terrible experience. I would give this experience a negative star. You can look up my claim number by the shipping address I submitted. **

Awesome and Professional. My tablet was delivered on time. I also received the return slip and envelope to send back my damage tablet. I appreciate how Assurant kept their end of the service agreement.

I was pleased with the speed of their response. Unfortunately, after paying 20 dollars a month for 3 years when I called to replace a cracked screen, they took an additional 99 dollars and gave me a used purple device. Not even the same as I had. Instead of having good service and telling me they would need time to replace my actual device with a like device they sent me a purple version without telling me then told me too bad. Not their problem. Waste of money to buy their insurance.

I never received my replacement phone that I paid for. It never even made it to my town. I called UPS about it not being delivered and they told me to contact this company and T-Mobile. I have had no return call or email to explain why my phone is not being delivered.

Worst experience ever. 50 for you my bill then another 20 to do this and that is not worth 10 bucks a month for your service after the time spent to get the phone turned on. Also was a waste of time..

I filed an insurance claim on 08/09/2020, for a cracked screen. I was offered a phone, that is not comparable to my phone. Then I was offered a phone with less storage than mine. I have a 64gb, not a 32gb phone. My phone is also unlocked and I was told that they don't have my phone in the system. I have a Moto g6 Amazon Edition 64 gb Indigo Blue. I was offered a Moto g7 32gb, not comparable again. I've paid $15 for insurance for over 16 months, I would expect better than this.

Great all over since they received my call, they explained every step of the process. Time to respond, time to receive the device and everything was already set up for me to follow instruction and box already stamped and ready to drop off at the post office. The knowledge of the person was that helped me was greater than expected, pauses confident. Great all over. Thanks.

Overall, I am satisfied with the outcome but getting there was a hassle. I started the process online when I filed a claim for my tablet. I was denied and I went on the chat to talk with a representative as to the reason why. During the chat, they continually told me that my tablet was not covered and to contact my carrier. I called T-Mobile and we got on the phone together with the Assurant claims person. The lady didn't really know what she was doing because she asked the same questions over and over. She stated that I would get a text or email in reference to my claim.

I never received it. I was waiting the UPS delivery guy more than 2 hours sitting in the street and he never show up. I went to UPS point access point several times (around 15 times) and they told me that my pack it was not there.. I’m a old woman, I can’t walk. This is really ridiculous.

Well I received a replacement early in July, tried to transfer my service over the phone with Metro PCS. Was unsuccessful because an error message came up. I then took the phone to a Metro PCS location and were unsuccessful there as well because the same error message came up. I then call Assurant, reported the problem while at Metro PCS location and was instructed to send the phone back, so I did. When I received my second replacement phone I had the same problem. I called Metro PCS agent over the phone to transfer my service to the replacement phone and an error message came about again. So once again I was instructed to send the replacement phone back and I did on 8/05/2020. Tracking number is **, My deductible has already been made and I still have not gotten my replacement phone. Other than that I love the option of having my items with the insurance that Assurant offer and would still keep it.

I was well attended to with my issue regarding my lost phone. The reps who handled my claim answered all of my questions and I was quite satisfied with questions I presented with. I got my phone replacement. I'm good.

Paid insurance over $15 a month. When phone cracked was approved for a new phone. Was sent a REFURBISHED phone that works way worse than my original phone (connectivity, maps, keyboard, charge, etc.).

The whole process was professional and smooths day. The phone arrived with no damages and the representative on the phone was very courteous and concerned about my situation and made the transition very smooth.

I had no problems filing a claim. The young lady that helped me was very polite and helpful. She was patient and professional. She made sure I understood everything and had all the information I needed.

The representative I talked to for help filing my claim was very helpful and friendly. It did not take long to file the claim. My replacement phone shipped the same day and arrived the next day. Returning my old device was easy. I am very happy with my experience with Assurant and highly recommend them to anyone.

Broken Screen on Samsung.. Called in on a weekend, had new phone within 1 week. Only issue I had is with US Cellular, was told deductible for this phone was $29 not $99, only to learn different when I filed the claim.

I never received the 2nd phone. Just the one. No one contacted me or anything, about whether the phone was going to be sent out or not. I paid for this insurance and I think I'm entitled to know what's going on with the phone.

the plus side the replacement arrived next day as hoped.

I paid the deductible of $50 and when I received the phone I had to take it to the store and pay an additional $20 to have it turned on and that was not what I was told when I ordered the replacement. I think that Metro needs to be honest upfront and let people know upfront. I am laid off due to the Covid and had to borrow the extra $20.

Thanks for making my transaction smooth. It was replaced with less trouble. I think I will keep insurance on my new one. I was transferred you all by T-Mobile and the problem was quickly solved. I appreciate it and great customer service.

Almost 3 weeks after paying deductible and years of paying premiums. Still no replacement handset. Hung up on multiple times. Rude agents and completely unhelpful. UPS lost package and some kind of way that's my fault and I'm forced to wait. Will be filing a complaint with CA Dept of Insurance and relevant federal regulatory departments.

Great service. I would recommend this service to my friends and family. Really happy with my service that I received. Was shipped overnight so it was a quick response. Thank you so much for all your help. Great business.

The process went smoothly, it took me a while to recover my Apple password, but from there Assurant got me my replacement phone quickly. The customer service employees I spoke with were very helpful and explained everything clearly so I understood the process. I received my replacement phone on Monday as promised.

This is the first time I have ever filed a claim and was going to have to go without a phone for up to 2-3 weeks, or so I was told. I was not given an option of a comparable replacement, just wait, or buy another phone and be reimbursed. Who has over $1300 to spend on a phone to wait for a reimbursement right now. The issue was escalated and I got the same phone a few days later.

It was so simple and fast! They even upgraded my phone to the newest IPhone because my old one wasn’t in stock! I am so glad I was insured by them. I would definitely recommend them and will continue with them in the future!

It took more than 2 hours even after paying my deductible to get resolution to replace my Samsung Tablet. I remembered calling TMobile and Assurant back and forth that day. I have been paying my device insurance for years and also paid my deductible online to get my replacement tablet. After my deductible payment was submitted, Assurant prompted me to call and speak with Assurant representative again.

The gentlemen that assisted me was incredibly kind and personable, I had to call back in reference to a return label and the lady that assisted with that was knowledgable and patient with my questions. I was so pleased with my experience and grateful to have contacted Assurant for my phone's replacement.

It was the first time using the insurance. It was easy to file the claim and it only took a couple of days to get the replacement phone. It was also very easy to send the old phone back. And it saved me over 500.00. Glad I have the insurance.

I completely dreaded filing a claim thinking it would be a nightmare to get a replacement phone but it was so simple and quick! I just had to go to T-Mobile to have them switch everything over. I am a very satisfied customer. Thank you for making it so easy!

I filed my claim and the new device came fast. It was an upgraded and larger LG model of phone and we are very happy with the replacement. Only wish it came with a new charger cause my old charger is not the same.

Very helpful with fast service. Helped with assuring that the phone will be delivered with tracking info emailed for tracking. Phone was delivered the next day. Thanks Assurant. Have a safe day and safe weekend.

A person is hit with many emotions when suddenly you realize your phone is gone. In today's age people store mega info on a phone. That being said you think of all you will have to do to replace it!. Assurant has made this experience the most simple fast and no question asked claim thru any store business or other insurance I have ever dealt with. My hat off to your company and many thanks for making a real bad day better!

AWFUL CUSTOMER SERVICE! Over 15 calls, denials, over charged...total disappointment. Been with company over 10 years and never been treated so poorly. Lucky if I stick around and I will no longer be recommending.

I filed my claim online as I was told. Entered my payment information 3 times. I called customer service as the online system told me 3 times no success. Last time I called the lady took my credit card. Gave me time frames for my order. Was supposed to be 24 hours. It took more than that. I'm very unhappy with the service. I would not recommend this to anyone. I started the claim on the 27th and it took until the 29th to be approved!

So worth paying a small amount every month than having to pay a huge amount in a time you might not have it. You can file a claim online or over the phone/ ship phone overnight so you can receive it the next day.

It's a shame that after paying insurance for so long, they charge me $ 100 for each device. Why secure payment then? Never get a T-Mobile cell phone insurance or use this company for anything. Very bad experience. They shouldn't steal people's money like that.

Very bad experience trying to get my phone replaced. Had to submit my id 5 times to complete my claim including dealing with a customer service rep who texted me code after code to establish my identity, said her computer wasn't working. Right then when she so she won't have deal with issue hung up on me after being on phone over 40 minutes. Very bad experience has left me with negative view of Assurant.... Took days to receive my phone because of this service I received.... Cov 19 is no excuse for professional courtesy.

I traded my phone in after dropping it and cracking the screen. I had a GS8 + they sent me a GS9+. It was a nice surprise to get an upgrade! I gave a 4 star review because the charging cord they sent me does not work.

Fast and very efficient. Took a couple days and mailing back the phone was super easy as well. I took it to US Cellular and they were a huge help. I will definitely keep both my phone plan and insurance. Thank you. Anthony **

I filed my claim on 7/27 and was told that my replacement would be shipped out the next day. After 4 days I called & was told there was no replacement in stock. I did not get a replacement phone until 8/4. The phone that arrived was a refurbished. Every time I used it it powered off or went straight to the camera no matter what button I pushed. I called T-Mobile for assistance and was offered another replacement to arrive on 8/12. (total of 10 days without service) and $5.00 refund for the shipping fee I was charged. I am not happy with the service I received and will be canceling this service.

New phone is frozen and slow. Can't open the text or any app. Visited Apple store 2 times and apple support over the phone 3 times. I have 3 cases open with apple customer support. Phone still freezing and not working properly. Called the Assurant. They said I have to return it and after arrive to the warehouse I can open new case for another replacement which is waste of time and that going to take another week. I was paying for the insurance 2 years and now it is not worth it.

I received a replacement for my damaged phone but the phone sent to me is defective and the touch screen does not work properly but instead of sending me a replacement. I have to now contact a different dept. and make a claim to see if I can get a new phone.

If I could give 0 stars, I would! Worst customer service I ever had in my life. I had my T-Mobile Phone stolen and I had to call this insurance to have it replaced. I’m a 54 years old man and had a black Galaxy phone, they literally sent me an USED PURPLE phone. I asked politely if I could get a new black phone because that’s what I had, they didn’t want to do anything. Even the manager didn’t do anything. They basically told me to deal with it. This is the worst phone insurance company. My whole family has this insurance on our phones and I’ll be removing all of them. They don’t care about their customers at all! I pay monthly for this insurance and paid $150 more to get my phone replaced and this is what I get? For any TMobile customer DO NOT PAY FOR THIS INSURANCE! YOU’RE WASTING YOUR MONEY! Unless you want to receive an used phone. I won’t ever use this phone insurance company again.

Damaged equipment. The screen is broken and it is difficult to see email, text, and to write. This is also called physical damage to the phone. Thanks for replacing it for me. My daughter is very happy now. No more complaint from her because, she is the user. Thanks again.

I am totally satisfied. The delivery time was unexpectedly fast! I’m very impressed. The submission process was easy. The extra insurance coverage is worth it. I would recommend the coverage.

Customer service was excellent. The insurance deductible was deceiving though. I was told my phone was a tier 1 deductible which is $20 by my phone provider, but when speaking to Assurant I was told it was a tier 3 deductible which is $100.

This claims process was terrible. I did not get my phone for almost a week after the claim was filed due to identification verification. My bank takes a state issued driver's license for financial transactions yet this claim was a bigger pain.

I am ok with return, The return process is horrible. I was on hold for 2 hours or more. 1 representative hung up on me. I went into the T-Mobile store. The rep helped me and also agreed the process is too long. As he had the same problem with another customer waiting too long for on the phone for return service.

My experience with my claim was not great. I was on the phone with customer service in South Africa. The connection was not good. She said she would let me speak to her supervisor, but that never happened. Finally, she transferred me to someone in the United States, and my claim was finished in about 15 min. vs. I was on the phone with the lady in South Africa for about 45 min.

Great experience overall. Only hiccup was that the deductible wasn't charged when it was supposed to and had to call again which delayed the whole process. But well satisfied with the service provided and the speed of the shipping once it was done.

Had a great experience. The website is easy to use to file a claim. Customer service rep was courteous and provided answers to all my questions. The delivery of my replacement was fast and easy, not to mention that they provided a prepaid envelope to send my damaged phone back. Greatly appreciated.

My phone was crack and working improperly. I called a care assistant and they were very professional and offer website info to help me resolve my problem. At first. I was unsatisfied however another assistant reassured me.

I was very happy with how easy it was to fill out the claim, pay the deductible and get my new device. It was shipped quickly and in perfect condition. Everything is back to the way it was before the damage. With that said, I'm very happy all around with Assurant's level of service.

Originally the reason that I bought the Note 10 Plus was to use for my business, recording videos, video editing, fast email, fast tool for my Video production business, I did not have a good experience with Xfinity, because it took too long to replace my device. My Smartphone is my computer, and it is my main business tool, and I lost a lot of money waiting for the replacement. I really wanted the new Note 20 Ultra, and I was going to get the new Note 20 ultra from Xfinity, but I am not satisfied with Xfinity to start a new contract. I Had a big loss because of the time that it spent to get the phone replaced. If we count the money that I lost. I could buy couple Note 20 ultra with the money that I lost.

When I told the CSR I had also damaged my charger she said she would include that in the order for replacement. I only got the phone but no means to charge it. :( When I contacted them about it via their website, I never got a response. Had it not been for the non-response I probably could have chalked it up to oversight on the charger. But we are in a pandemic and I want to have to go as few places as possible these days.

Easy transaction. Pleasant service. Got the phone quickly. Returned without any issues. Very pleasant. Yes I would recommend this insurance to my friends. I have been treated well in all correspondences.

The customer service was really good. JANET was fantastic. But when comes to get my device I Suppose to get it next day. Hello took about 6 days. That is my rating for just 3 stars. Nice replacement by the way.

Sent purple instead of black phone I specified (black was also color of damaged phone). Customer service rep was very good about explaining procedure and delivery of phone was quick although wrong color.

Although previously uninformed by the first customer service representative (which resulted in "inactivity for 30 days"), The most recent representative was very pleasant, knowledgeable and very much professional. She solved my issue and in a matter of days I received my phone!!!

Assurant took great care of me! The process was easy and quick, I knew right away that my claim was approved, and had my replacement phone the very next day. It is refurbished, but looks and functions as if it was brand new. I'm very happy with my experience. The cost of replacement was 1/10th of what an upgrade would have been. No brainer!

Representatives were very knowledgeable and Efficient in handling my claim. Fast and great service. I got my device within 24 hours and I wasn’t expecting it to arrive that fast but I’m a happy camper with my new phone. The exact one I had color and all.

I was pretty stressed when I called Assurant. I felt dumb for leaving my phone where is it could get damaged and I was anticipating a lengthy and less-than-seamless process. The customer service rep was so nice and calming. She was able to relate to my situation and assured me that "this is a common occurrence". The entire call took less than 10 minutes. Thank you so much!

Assurant is great service to have especially when you only have one payment left. No hassle or long explanation of why your phone is lost. Updated device arrived within 24 hrs of claim. Highly recommend!

My replacement phone came in a timely manner (next day arrival) and I'm very satisfied with the product. I would recommend Assurant to anyone that's looking for quick and helpful information and people that will get your replacement phone or help with your phone.

The service was quick and easy. I like how quickly it came, even my husband said it came quickly. Excellent service and thank you very much. If the opportunity arises I would highly recommend your services to others.

Excellent customer service, she made it the process easy and timely for that we appreciate her so much. She’s competent and handled everything with ease and went beyond and above to help her customer. She’s great!!!.

At first I was not happy, because at the beginning of July I paid for and was told that a new phone was being shipped, then fast forward to the end of July and I still hadn't received my phone, so I called back thinking maybe I haven't received it because the virus was slowing shipments, but actually I was told the info had not been processed, so I had to go through the process again but I was pleased the second time of the way I was helped, actually the first time the young lady was helpful also, it was just that the info was not processed, I guess, but all is good now that it took about 3 days to received my new phone.

They made a mistake and sent me the wrong cell phone color. But the shipment arrived soon and in perfect condition. Although the process was short and fast I did not like that they sent me a different color and less purple.

Phone got here fast. It was easy. I went online, filled it out, paid the deductible. Boom new phone. Was so happy I had insurance. I could have bought and upgrade for 250 to 1100.00. Oh and because they didn't have the model I had they gave me the next one up. How cool is that.

Representatives were courteousness and helpful. I received my replacement phone the following day. No hassles. It was stressful enough having a damaged phone. So thankful for the great service I received which helped relieve some of the stress.

My phone was damaged and they replaced it without issues. All I had to do was call T-Mobile and they helped file the claim over the phone. The representative was helpful and courteous. Deductible of $99 was steep. :-(

Received replacement phone. Took to US Cellular. Phone was shot. I paid the deductible. And the phone could not recognize Sim card. My Mom had to drive 30 miles, and she had to get another phone because replacement did not work.

I did my claim online and it was extremely quick and easy and the phone was to me within a couple days. I am very happy with the process. The only thing I didn't understand was after I got an email saying I used 2 Apple Care claims and was out of them. I don't own an Apple phone so it is confusing to me.

I paid for a replacement phone and never had a problem until I opened the package and that was damaged so I returned it once again. Five days later still don't have. It is to arrive today. We will see.

The process for making a claim via Assurant's website was easy and very efficient. I received a response the same day. New equipment was shipped overnight and the return instructions were simple. Thank you!

The phone was in perfect condition when I received. Started right up, very easy to transfer everything from my old phone. I would recommend to a friend if they were in need of warrantying out their phone.

What can I say? For the second time you guys seem to amaze me... first time I waited a month for my claim to be approved then this order I waited about 2 weeks. Good things I'll be canceling my service with you guys soon. Not sure why or what you guys have against me but it's sad you treat your customers like this. Very disappointed.

Upon contacting the service, I was able to walk through the process very easily. Everything was very straightforward. One couldn't really ask for a more seamless and intuitive process. I would certainly recommend.

Great service and fast service. Phone came next day. Thank you. I would definitely recommend my family and friends. I really appreciate you guys. The person that help me was very professional and he took care of all of my needs. Please continue to hire good people like that.

It took over 24 hours for approval to come through with my prompting. Then another 24 hours for phone to be picked up and eventually shipped. Filed on Saturday and phone arrived on Tuesday around noon. Thank you for your coverage.

I Made a claim about a broken camera on phone. I Received what I am assuming is a refurbished phone the very next day. I had the new phone Up and running no problems. Assurant also shipped a return shipping envelope for the old phone to make entire process easy and painless.

My phone was damaged when it fell from my purse. I contacted Assurant to start a claim and the process was simple and easy. My claim was processed without issue and a replacement was sent immediately.

The process was easier than expected. The online option was user friendly and no complaints. I received my replaced as promised. I would definitely recommend it to my friends and family in the future...

Filed the claim on July 27th, still have not replacement. I waited 3 days after filing and asked what was going on and that I didnt receive any shipping info. I got the response of "we apologize but your device is on backorder due to the current emergency". First off why did I have to email you to get told it was delayed. So ok no big deal. I asked about the policy of them sending a newer device if my device is unavailable. What do they do? Yep respond with the same generic answer of my device is on backorder. So I screenshot their policy and send it to them expressing how upset I am at their lack of response... Still waiting for a response again. It's been 2 days since I sent the last email now my phone will not take a charge at all. So yeah great job guys. I have now been dealing with a busted phone for almost 10 days and no response to the situation. This phone is my only means of communication and it is also needed for work.

I called to see what my options are due to I am unable to transfer the DUO Mobile from my old phone to the new one. I must have this app to work from home and am having issues in doing so. I call the customer service to see what the charge would be if I was not able to transfer this app so that I can work. I was told if I did not return the damaged phone within 90 days I would be charged $80.77. They even transferred me to the IT department for assistance in downloading the app.

Submitting a claim was very simple and fast, and was surprised by the overnight delivery of a new phone to have it by the next day. It was also an upgraded version and is working great. Thank you.

The Assurant representative was helpful. I received my replacement phone the next day. My deductible was minimal and my experience was very pleasant. Thank you for the great service that you provided.

The experience was quick and very professional. All the representatives were friendly and answered all my questions. Very helpful. A new cell phone came the next day. We have had to deal with you on two different occasions and both situations were great experiences.

Loved how fast they delivered my new device. I would gladly recommend this to my family and friends. Only thing is that my deductible went up by $30.00 more dollars, but other than that they were awesome.

I piped in my old sim and phone operated like a champ. A couple days after I received the phone I was prompted that the phone needed to be updated. I plugged the phone in and worked on my laptop until I crashed out. When I awoke in the morning my phone was on update white screen with colorful ring. I showered and got ready for my day. After I ate I went to phone and it was on the T-Mobile screen as if it was restarting. Because I work from home and all my business is thru Zoom I wasn’t in a rush. It was about 3pm when I checked my phone again and it was still on restarting screen.

When calling to place a claim on my phone, they were extremely helpful and fast. The claim was processed right away and I received my phone a couple days later. I have been with Assurant for a few years and don't plan on going anywhere anytime soon! I've always been 100% satisfied!

After starting the claim process, I expected days/weeks before I would see anything come of it. Much to my surprise, the claim was approved and the new phone was sent out and received within 3 business days. We had the new phone set up and ready to go within a week of the time of damage. Customer Service, Octavia, was very helpful as well. Thank you.

It was horrible! Wasn't told I had to pay to get service on!! The other phone was stolen and I had it turned off. It took me 2 days to get it and another 2 days to get it on. I WILL be going to another company and will tell anyone who asks NOT to use Metro!! Especially during this COVID business!!

The refurbished phone was shipped to me in a bag and as a result it came broken. I was advised to send it in and await receipt of it prior to sending me a replacement despite my requests for an alternative solution since I rely on my phone for work. Now I will go a week without a phone as a result of your poor packaging. I'm disappointed in the lack of resolution.

I received my replacement phone in a reasonable amount of time. I am pleased with it. It’s an upgraded model of the model that was damaged. I was shocked and surprised. Good company and my deductible was not too expensive. I recommend them.

Was sent an outrageously hot-pink phone to replace my LG G7 and told that was the best that I was going to get, no matter how who I spoke to. I wasn't given the option to return for a different device or to return and wait until an exact match for my device was available, either option would have been more tolerable. I've been paying almost as much for insurance as I have for device payments for the life of the device. After the deductible, I had paid for my phone TWICE over, too much to just accept a phone that wasn't an exact match. I bought another exact match device online for the same cost as my deductible, which I'm still waiting to be refunded.

My 1st 2 times I inquired to get this process done, I had two operators hang up on me because they didnt understand my situation. On the 3rd time I think everything worked! The person was very nice and patient to help me!

The lady sent me the wrong phone, a Samsung instead of an iPhone then I get told it's my fault and there's nothing they could do until they receive the wrong phone back. This is terrible service and that lady should be fired for not knowing how to do her job correctly. I would never go through Assurant again if I had the choice. Never again.

I had to have my daughter's iPhone replaced due to a cracked screen. Assurant made sure that my daughter received her phone in less than three days. There was a discrepancy at first but the representative was very respectful and patient when solving the issue.

Great experience with claim and time it was processed. I received my replacement phone less than five days and with a upgraded phone. I also received everything I needed to return my broken cell phone with no cost to me.

Received replacement phone, and I can’t hear on it, I have to use the speaker phone, I called within 24 hours and they sent me to Apple Support where they sent me back to Assurant main so I was back and forth over an hour and they still haven’t sent out a second phone. I’m highly disappointed. I’ve paid over 4 years insurance plus $99 for what. I could have just purchased a new phone.

Filing a claim was pain free. After filing and paying my deductible I received my new phone (same model phone I broke) in 2 days. Took both phones to a Tmobile store and they transferred everything to my new phone. Mailed my broken phone back using a prepaid postage box they sent with my new phone. Piece of cake. They made an otherwise difficult task very easy. Thank you Assurant!

I Love the process. It was a easy and fast the process plus it was ship the next day. Definitely worth it. I hope anything else happens to it but if it doesn't I know I can count with Assurant. I feel Confident and that to me is everything. Thanks.

Assurant set up my claim quickly and easily. I received my replacement phone in 2 days. 3 days after receiving my phone I was jogging and dropped that phone, I was scared to call Assurant and tell them the news; they understood and replaced that one as well!!! Assurant assures you don't go without a phone for long!

When my iPhone broke I utilized my insurance with Assurant. I have spoken with two customer Service reps who are knowledgeable, friendly, and listened to my issues. I kept repeating myself and they listened patiently. They sent a replacement phone and when I felt there was an issue I returned it and received another. No worries, no issues, just great customer service.

I am VERY upset with the phone that was sent to me. It is bad enough that I paid off my Note 8 and should be allowed to keep it after paying years of insurance AND a deductible, but the icing on the cake is that you sent me a Note phone that is the size of the S10 and not the size of my phone AND I need an SD card (and had an SD card on my phone that was broken) and you send me a phone without an SD card. I was not aware until I took it to the TMobile store the other day to make the data transfer. I need the Note+ sent to me. Why you wouldn't replace a phone with like functions is beyond me. Unless you are just trying to rip people off as seems to be the case with so many online companies these days. HELP, PLEASE! How do I get this non functioning for me phone exchanged for the phone I should have received?

I made a claim for my Samsung Note 9 and I received a Note 10. Not even close to my device. Yes, it's a newer version but characteristics are not the same. I called and the representative wasn't even sure of what to do. Now I'm stuck with a smaller phone that doesn't take memory card.

Loved it! The process was fast and simple. I processed the claim and within a few days got my phone. I was truly impressed at how fast it was, especially with the Coronavirus going on. They actually traded in my old iphone 6 32GB with a Gold iphone 6 - 64GB. It was a pleasant little upgrade. I've done claims with Assurant before, this was the first time I received an upgrade so I'm sure it was what was left in inventory, I def wasn't mad though. :D

Very fast shipping, customer service was great, would definitely recommend to friends & others. The only I had was that I'm already paying for insurance on my mobile device but also had to pay $249.99 for the replacement device, that's the only issue I had but other than that everything is ok.

Assurant was quick, effectively and professional. Very easy to return in provided envelope. Customer service very helpful in explaining the process and expectation from beginning to ending. Online process was very easy and short.

Re-ordering my phone was very easy and had accurate updates with UPS. It was incredibly helpful replacing my phone that I used constantly for my work. The website was so simple and straightforward. I was worried about some information I needed to provide (because I didn't understand some of the vernacular). However, the site pulled information from my billing account and made my experience stress-free.

I lost my phone and paid the $249 just to have the phone arrive late (this is my phone I use for work, so this was especially frustrating), and the screen had scratches on it when I received it. I contacted customer service and they said I had to send the phone back (and again be without my work phone) in order to receive a non-scratched one that I should have received in the first place. What a waste of my money and time. Would not recommend.

Recently put in a claim when I dropped my beloved Note 9 a few weeks ago and cracked the screen. I put in a claim late Saturday night and by that Tuesday I had a replacement device! Not only did I get a replacement device quickly but it was a Note 10+ which was totally unexpected but greatly appreciated and I love it! Would highly recommend getting this insurance if you have a premium handset; hopefully you won't need to use it but if you do, you won't be disappointed!

Replacement phone, It came the fastest I’ve ever had one delivered. Like only two days I was relieved to see it. The contact person for The company took the time to hear my grievance And put my order in quick so that I would receive an iPhone in an ample amount of time.

Replacement phone was sent with accuracy. But had problems locating my phone that was sent back to Assurant. Also had problems with Status of my claim.. I know mail system is slow due to Covid-19.. But had a certain deal of professional.

For some reason when I placed my original order the system kept correcting my shipping address, apparently to the WRONG ONE because about three days after they told me it shipped it told me it was "undeliverable and returning to sender". My guess is because they wouldn't let me type my own address with the apartment number like I wanted, it kept pre populating without it and telling me I was wrong. Needless to say I was SO disappointed. BUT the customer service rep I had fixed the issue & sent a new one IMMEDIATELY while the first one got rerouted which was SUCH a relief because I was so worried I would have to wait for the missing phone to get back to corporate.

My cellphone was lost. It was later found on a shopping center parking lot and it had them run over. The back of it had been completely crushed high. I filed a claim what's today and the phone was covered by policy. I was greatly pleased that everything that they said they were going to do as far as delivering it and everything else I was in fact done. Thank you very much.

I have too many problems to get the issue solve, 4 times calling the customer services, 2 times got disconnected, nobody call me back. Plus the phone I received is refurbished, my phone was brand new, I did buy it direct with Apple.

Service was very professional and friendly. Turn around was exceptional. Very happy with service. I would recommend this type of insurance to friends and relatives. I have this type of insurance on all my family phones.

Called on Sat claim. Didn't get filed until Tuesday then didn't get phone until Thursday. Lost 4 days work due to no phone. I thought was supposed to be overnighted. Very disappointed I had to call before I finally found out there was no apt number on package but still wasn't even sent out until Tuesday instead of Sat or Mon. Had I not called prob still wouldn't have phone.

Great job! I was able to do everything from my phone and received my new phone within a few days. I was amazed at how quickly service was rendered. I am not that tech-savvy, but he set up was fairly easy, and I was using my new phone within a matter of minutes.

Very easy request, fast processing and delivery, replacement phone was better than expected. Return envelope was provided only had to transfer the data and then stick it in the envelope and drop it in the mailbox. Just waiting for confirmation of receipt.

Excellent help from Customer Service. Completed the transaction in no time. Got a much better replacement than I had expected. Received the replacement phone from Assurant immediately and it is working perfectly.