Assurant Phone Insurance Reviews

I would take that 1 star back and give this so called customer service zero star rating. UPS dropped the ball and gave my package to a random female no verification and thinking she was the customer or so I was told that excuse. The audacity of Assurant basically calling me a scammer stating they needing to investigate up to14 days then Jasmine said 3-5 days...that the best they could do then I could get a new phone sent out even though my $99 was taken out within a few hours of claim. This was no wrongdoing on my side but I got the bad end of this issue and was told to call UPS.

The claims process was very frustrating. Filed online & got message to call, more info needed. Called, no info. Later got a msg more info was needed (id), which I had already submitted. Another message asking for info I already provided (ID). Called & was told it had a glare. Couldn't resubmit or access, said ph# was invalid. Had to call again. Every time I called, I was repeatedly disconnected & had to call back multiple times. It was an exasperating process. After 3-5 days, could not get a status update on claim & had to call again, to find out claim approved. Only THEN did they email me about the approval. I wonder how long that would have taken had I not called. So website not user friendly. Neither is customer service/claims.

It was a great process. Within 48 hours I had a new phone. I truly believe $ 200 is too much to pay for insurance considering I pay a monthly bill. I would like to give 2.5 stars. They should not be charging people a $200 deductible considering we pay a monthly fee to have coverage on our phone each month. That is almost half of my car insurance deductible which is $500 but all in all I got the new phone within 48 hours of the claim.

This company is amazing and the process is the easiest it's ever been. They really overnighted my replacement and let me keep my broken phone until I was done transferring my information. They included an envelope to make the exchange even easier. I would recommend this insurance to everyone!

When I called saying that my phone said it no longer had a sim card but was completely paid each month, agent listened to my question ("what's going on?") patiently. She looked at my account, said I'm entitled to replacement, which was sent out that day. Because the phone is so old, replacement is actually an upgrade! Great, very patient rep.

Two was professional, courteous and very very helpful. Laughed at my stupid busy schedule and didn’t mind me having it stop him countless times due to work. Resolved my issue immediately and sent me the new phone.

Thank you so much I got my phone and I appreciate it. Thank you and it came on time. I was able to get all my information make all my appointments and I appreciate it and I’m really thank God for insurance. It really helps me out a lot. I will recommend you guys to a friend or family member in the future. Thank you so much. God bless you.

My phone was shipped fast and easy. People over the phone also good talk to and everything was great. And everything was fine and I had no problems. I got my phone on time. Thank you and come again. Sears

Everything was fairly simple. Thank you. Customer service was polite and friendly. I did have trouble getting the online process. It wouldn't let me enter in all the required information. I waited a couple days and tried again and then it was successful.

The few times that I have had a chance to use their service they have always delivered without problems or issues. I would recommend them always. They are a great service. My recommendation always! Thank you!

It was good and convenient. The representative seems knowledgeable and accurate. Their professionalism should be highly recommended. It was a pleasant experience. Thanks again for your time. I would tell others about the situation.

The screen was busted and couldn't make the website work consistently. I would call to get help and they would help past one hurdle then send me to the website to finish the order. I actually started the process on the 28. My debit card is worn and when we got down to paying then the card wouldn't work because I couldn't read the code. Payment was declined so we tried a pay by check. Because the one charge declined it declined the check. I called and was sent to the website which won't take an e-check. I had one piece of luck and guessed the right. 3 digit code. All in all 4 days to place order then it was the night of the second day after payment that the phone was shipped. Once shipped it showed in 24hrs. I remember when I could call make a claim pay and have a new phone the next day. I didn't use my computer due to my network being down.

I started my claim 1/6/21, it is now 2/10/21 and still nothing. It has just been approved as of 3 days ago. They told me 1/9/21 they were out of my specific device and could make me an offer. The offer was to buy a new phone out of pocket and they would send a reimbursement check minus the $99 deductible. This process was to take 10 days when they made the offer. I bought the replacement device on 1/9/21 and sent in the receipts they required, now they said they couldn't send reimbursement check until they had possession of old device. Keep in mind it's normal to send in the old device but had they had a replacement device for me I would not have been required to do so until I received the replacement device from them.

Was given 3 different reasons for denying my claim and none of the service representatives were very helpful and needed to speak to a supervisor to get anything accomplished after 6 months with the same issue. 0 stars. This survey is forcing me to give you 1.

I placed my order Thursday evening. I thought everything went ok but never heard if it was approved. I waited Friday- Monday for response figuring they weren’t working weekends. Finally Monday I called customer service. I couldn’t speak to a human or get very far on the call because I wasn’t the Named provider on the account. The named provider (my father) works 12 hours a day and the last thing he wants to do is call about a phone that is not his. They told him I put the wrong pin in. I probably typed it wrong on my broken phone or forgotten it by accident. They never told me something was wrong or I put the wrong pin in so I could fix it. Finally they placed my order. The order was supposed to be overnighted but it took 2 days for me to receive it. Good thing my phone screen was just cracked otherwise I would have been phoneless for a week.

I lost my phone so I called Assurant insurance to get replacement, I called in and had a replacement phone within 2 days. It a quick response once I went through T-mobile, when I went through assurant it's on one only and it took forever to do it over the website.

Filing the claim was very simple and easy to do. No problems. The replacement phone arrived in a very timely manner. Very satisfied!!! I would recommend getting and using the insurance whenever purchasing a new phone. I would recommend this service to anyone.

I've had tremendously helpful people guide me through the process of getting a replacement iPhone, especially via telephone conversations. They have been so incredibly helpful, I'm very grateful for the information and care they took in helping me navigate this process. The online tools are OK, but there is no replacement for that person-to-person communication that I received through calling a Customer Service Representative on several occasions. They have also gone above and beyond to help me with care and kindness. Thank you especially to George, who really took time and care to help me. Lisa was also great, I spoke to her today. I've very happy to have dealt with this business and my replacement phone works great. Thank you.

The customer service experience I had was absolutely by far the worst. I was given false information. My device was not overnighted as usual and as promised. The way the representatives whom I spoke with were rude. Didn’t have the slightest idea what was going on. They need more training.

Received my replacement phone in a reasonable time considering the virus. There was a slight delay but I was kept abreast of the status. Glad I had the insurance coverage. Will continue with the coverage in the future.

The process of getting help was easy. After a confusing and long phone call with Samsung support, I was able to get in contact with someone who was able to understand my issue and send out a replacement phone within a couple of days with all the instructions needed for a smooth exchange. Makes having the coverage worth it.

Everything went well. The replacement phone was larger than my original phone. I would have preferred a smaller phone. There was problems getting my phone information transferred. I communicate with customers services and the issues was resolved. Overall, everything was fine.

Great service. Quick and easy replacement phone issued with no hassle. I only took one star away (4/5) because I received my new phone dead with no charge. Although I'm not certain that's something that could be fixed moving forward.

Process was fairly straightforward. Going from an Galaxy S9 to a new S9 was seamless. Shipment was delayed, not their fault but the only reason I only gave 4/5 stars. Have to send back old device within 10 days or you would be charged the full original retail price of the phone.

It was fast and painless Thank you for helping me get my replacement phone so quickly. I got my stuff transferred and it was so seamless I never missed my phone at all. I will try to take good care of my phone but if something does happen I won’t hesitate to contact you.

Customer service agent was polite and very helpful, I got my new phone 1 day after making the claim and promptly sent my old phone back on the envelope I received from the box. Thank you for all your help.

Excellent Service, ease of filling in the claim form, quick in fulfilling the replacement. Would highly recommend this replacement service to anyone. No hassle service made. This a very pleasant experience.

I will like to thank you for the fast and great service of replacing my stolen phone and it was super fast and the great customer services you guys provided me when I need need it the most. I'm very grateful the I'm paying for this services????

Going through the website made it pretty easy and straightforward to get what I needed. Even from Japan, I was able to receive my new device within 10 days. I appreciate the work put into making this an easy experience and know I can very much rely on this if needed again.

Phone broken and cracked in the back. Received phone replacement in a timely manner. Dropped off returned mailer with phone at the post office. Hoping item is received by T-Mobile. The service was fast.

Everything came out nicely. Your customer service was very good even after my first claim was denied because incorrect information. The claim was able to be put through again and it was approved. Thank you for your service.

Took a week to finally get my phone and when I got it the sim card was not active nor was the phone. Had to wait for a new sim to come in the following week and now finding out that the phone is not able to be activated. Terrible. Would not ever recommend to anyone.

I got helped right away. They were very polite, worked fast. I got my phone when it said I would get it. Instructions were easy to follow. I sent back my phone like they asked and everything we smooth so far. Thanks for all your help.

I haven't received my phone. The UPS tracking number said it on hold from the sender. Had to call and find where it is. UPS to call y'all and y'all said to call ups so I found it but now I have to go pick it up and make I get it send back in 2 days so I won't be charged.

They were crayon timing and they always made sure I got a new device promptly and I only had to pay my deductible and the return package was easy. I would recommend them to family and friends. Overall pretty good response back.

This has been the worst customer service I have ever had to deal with. Two phones mailed that do NOT WORK. Two trips to the t mobile store, and now a trip to apple to see what is wrong. I will never again use your service. This is not the service I am paying for.

My replacement device shipped and I received it with a damaged screen. They are a great company to work with. Quick and efficient and I have had other positive experiences just this one in particular was poor.

Very satisfied with the timely replacement of my broken phone and the quality of the new phone. Also, I was satisfied with the representative who took my complaint. It was done very professional and in a timely manner.

Very easy process and great customer service. Answering all my questions and helped me with step by step directions. My phone was replaced with a new phone and I could not be more pleased with the results.

Very good. My new phone was here in two days. Was very happy. I would ten out of ten recommend. Good customer service, very helpful, very affective. Shelton associates were very friendly. I will keep on with this company

I like the service of the phone insurance provided. The delivery time of insurance company on time for me. Doing insurance from Assurant is worth it. So thankful for the service. All over I’m satisfied with the Assurant service.

I accidentally dropped my cell phone and it was damaged. I called Assurant and got a replacement phone within a few days. They were amazing. Very professional service and I am very pleased with the outcome.

Very good response from the crew and nice customer care. I recommended Assurant to everybody who need. They are nice and accuracy and fast response. They do the best on insurance companies of the United States.

The first day when I contacted the insurance company to do my claim on my phone device I did it online and it was so easy and understandable. It took my steps by steps. I didn’t have any trouble getting all the information that I needed to submit in order to get my device in less than two days. I am real satisfy using the web for this claim.

Excellent service, very quick, easy process online, would highly recommend Assurant to everyone, the response time was excellent. Can't ask for any better service than this along with TMobile. Thank You.

The website was constantly down. When I finally was able to reach it, my known login didn't work and just took me back to the front page. After that I called. I reset my PIN with TMobile and apparently not the correct PIN. Then after a 30 minute wait, I was told sorry. I called TMobile who had to sit on hold with me to just tell them I was verified and to process me. Too darn difficult and inept across the board.

First call got me nowhere and was supposed to send a link that never showed. Second operator was wonderful. Kept me on the line, took my credit card ?# and I had my phone 24 hours later. Thank you for a quick transaction. You're awesome.

Easy claims process and quick delivery. Easy returns. Worth the extra on my bill. This is why I always insure my devices. Never know when you're going to need to make a claim. Can't go wrong with this company.

Customer Service was good but the phone I received was not. It does this thing where the screen shakes, kind of like a vibration and you can't do anything until it stops and the screen flips horizontal on its own frequently. It's so annoying...

I have been paying for insurance on multiple devices for years, and this was my first claim. The process required 4 phone calls, and much time wasted due to date of last use being off slightly. It seems as though if you can see the device has been used recently, that should be good? First order was canceled 3 days into the process due to mismatch of date. The overall process took roughly a 6 days of back and forth.

I just had an issue with being overseas and having only 10 days to return broken device. It's not long enough. Now granted it should be a privilege to have up to 30 days for return. With that being said I'd be happy to provide some type of proof of where I am in the world and would even be willing to pay a small extension fee.

The service was great, fast and easy. I recommend this program. Replacement phone was great, no problems. I’m so happy it would be great if the money we pay will be better if it was lowered maybe to $100 because $250 is a bit too much.

I file my claim on Tuesday by Friday. There was nothing. No communication at all. Finally I call, without an explanation my claim was approved. The representative mention the equipment would arrive overnight. I got a message that it wouldn't arrived until Monday at 9 pm. Long story short it arrived Tuesday at 9:00 PM.... So much for overnight.

The experience was fine. The only thing I did not like was that I called and filed, then had to go online. Also it was supposed to be overnight and I did not get until until after the weekend. Even though I saw FedEx delivering on a Sunday.

I was without a phone for 5 days. Filed and received the replacement in 3 days. Excellent service and very efficient. Included charger, earbuds and cord. Better than iPhone I bought new and returned!!

Crack in screen. And screen burning out. So I needed a functional phone to be able use to handle personal matters and at work. I am happy to have the replacement and hope it will last for a long time.

Poor poor customer service. The customer service rep that didn't do a good job. I have to wait days to get it. Then I have to call back in pushed up to the supervisor to clear it. Then I still have to wait a whole week to get my phone which should have been next day so I hate this service.

Crack phone. They sent me a new one. I sent old back. Easy peasy. Customer service was nice and knowledgeable. Got phone within 3 days because I ordered late Friday night. Received Monday morning via UPS.

Very good customer service both when presenting my damaged phone, completing the claim form & setting up the new phone being mindful of my lack of tech savvy. Showed patience & expertise w/ this Sr. Citizen.

Why they take it so long. My claim, take 3 days to approve and 3 to 4 days to shipping my package. I understand that situation so is hard so 1/21 claim start claim and 1/27 they approve. After approve take it like it 3 to 4 days to shipping.

On my first call, the person I talked to gave me incorrect information, which was frustrating. When I called to follow up, it was corrected and the service was fast. Glad to have the my phone up and running.

I recently called to have my son's damaged phone replaced. I received a message that it was sent out, but I never received a message that it was delivered. My son called and told me he still has not received his phone, so I tracked it with UPS and it said it was delivered last week. Now I have to wait 10 to 14 business days for them to investigate, and my son is still without his phone. I am extremely frustrated, and I truly hope I do not have a problem getting my son his phone once the investigation is completed.

Horrible experience! They could not even replace the device that I purchased. The customer service was horrible. They had inaccurate information I had to call several times in over the span of three months. Asked for managers to return my call and never received a call back. Assurant did not want to partners with me the customer, nor did they want to partner with my cell phone carrier who’ve been with for over five years!

This claim started at the Metro PCS store and then to mymetroclaim website for approval. This was a very streamlined procedure and was expedited in a professional manner. I also had great customer service by phone interview and they helped expedite this claim. Thanks for your important service.

First you all replace my Z982 Blade max Phone for a Alcatel 7. I ask the agent is the phone you all replacing my phone has the same size screen, she said yes. The phone she sended has a smaller screen and now I have to find one with a bigger screen.

This is the worse company that I have had contact with in the past 10-years. Everything is outsourced. I asked the person to help. They can’t understand me and I had to get T-Mobile involved, 45-days.

Top service and fast delivery. Worth my money been paying for the insurance. I will recommend this service and Will tell my friends to make an investment on the insurance your company offers. Thank you very much.

Well managed and true to the time on getting your phone done. I would recommend this to anyone. Very pleased and helped me complete my task. I wouldn't have a new screen if it wasn't for Assurant's help. I'm very very happy with you guys.

Thanks for the great and fast service. I was very satisfied with the service I received and the claim system was excellent and the site was very helpful with the entire process of getting my wife a new phone.

I have been paying $6 a month from Oct.2019 -Jan.2021 then paid a $60 deductible. I was sent a refurbished phone with no charger, no cord, no tool, or information on how to insert the sim card. I had to request a charger & was informed accessories were not covered! I finally got the replacement Samsung charger & all the phone would do was spin looking for wifi & it would not activate. I called & it was determined that I had to return it & I was told I would be sent new stickers to return the refurbished phone but what I received was a email requesting to validate I had filed the claim! I never received the new stickers tho I waited days for them to be delivered!!!

All the agents that assisted me with getting my replacement phone, were extremely helpful and made the process so easy. I highly recommend Assurant to anyone thinking about purchasing an expensive phone, having the insurance is a must. Thank you for all your help. Shane.

I’m giving 3 stars only because I was charged for not sending in a phone that was already received and it made my phone bill high by 150.00 dollars. I sent the damage phone in the same day I received the replacement phone and two months later I’m charged saying they didn’t receive it when it was there.

When making my second claim I felt as if I was being judged. I was told after 48 hours that I had to wait another 24 hours which took about I want to say 72 hours before the claim was approved. I was being referred back to the website. I was having trouble with the website. It took a T-Mobile agent in order to help me push my claim through. I’ve had Assurant with my carrier for over two years. Never filed a claim until now and it was the worst experience.

I am very pleased about the service of the online service and how fast it arrived. It is exactly what I expected it to be. But when my phone was delivered it was put at the wrong house. It is ok. I still got my phone and I will let everyone I know how fast and easy it was to get my phone and place a claim on the internet.

My experience was great! It was hassle free, fast shipping, and easy to file a claim online. When I gave you guys a call you were able to assist me quickly. The waiting time was the only downfall because it was long. But your employees are intelligent, friendly, and professional.

The whole process was super easy to do from starting my claim to the super fast shipping I received less than 48 hours later. My replacement phone came will all the instructions I needed to do to get my new phone activated and the return process was just as easy. I just wished I could track my return phone.

Since I made the call with the T-Mobile Customer Service until they transfer me with Assurant the service was quick, easy and unique. The communication, the information and the time was the perfect way you can expect as a customer. The service and transaction was smooth and fast shipping.

The experience in getting my husband's phone replaced was seamless. The phone arrived in 2 days. It was absolutely convenient and perfect. Luckily when doing the initial claim, there was an issue but the representative rectified the issue.

I was very pleased with the agent's professionalism. My questions and concerns were taken care in a timely manner. Thank you. Please continue caring for your agents in order continuing providing excellent support. Once again. Thank you.

My representative in store as well as on the Assurant call were very professional, helpful and patient while helping me with my claim. My new refurbished phone was delivered to me in a timely manner and it works great so far.

I filed a claim then had to wait for approval. I waited 24hrs and didn't hear nothing so I called and found out they were needing and waiting on account holder ID. Supposedly they sent an email which I did not receive. After I sent it and waited another 24hrs I called again and they claimed it wasn't account holders ID which after verifying since I called, they finally said they would resubmit claim

Excellent customer service. Answered every question, information provided during the process was very accurate. Also package arrived very early, phone came in great condition. Very secure in side box. Would definitely recommend friends and family members.

Had it overnighted. Barely lost any sleep over going without a phone. Customer service was understanding, kind and got my horrible accident fixed so fast it was like I woke up and my ruined day and broken phone never happened.

I received a replacement but I'm having to use it with a busted screen cause when I hit the end button the corner of it exploded. I called and tried to get another one and they want my ID. I don't understand why because I did nothing to this phone and I'm having to pay for it again.

Once the call to Assurant was made everything went quick and smooth. I received replacement phone in 1 day. So happy! Returned damaged phone at post office yesterday. I was pleasantly surprised with the process.

Great service! Call center staff was helpful and friendly. Eager to assist and answered every question I had. I received prompt assistance, and an expedient replacement. Return service was also quick and easy.

I did received the phone in a timely manner. However, the phone was defective and this caused me to have to wait and send the defective phone back before for I could order a new replacement phone. I had my original phone repaired and sent the defective phone back to Assurant. I am thinking about canceling my account with Assurant.

Fast and courteous service, reasonably priced repairs. I have and would recommend their service to other friends. The process is easy and simple to file for a warranty device. The monthly cost is reasonable for the replacement cost of phones nowadays.

Everything and everyone were very nice and Knowledgeable. It was so easy and smooth. Thank You very much.!!! I received my phone overnight. I went to TMOBILE AND THEY HELPED ME TRANSFER MY INFO TO MY NEW PHONE. THANK ALL OF YALL. SUE

Still didn’t receive a phone. Been phone less. Using an old cracked phone. It’s been more 14 days. I’m very disappointed. I really need a phone so if you guys can get that to me ASAP it would help. I paid 250. Still don’t have a phone.

Had to call a few times, got a runaround and had to explain many times to different people and finally got a supervisor who helped and replaced phone is not good. Always freeze and lost all my information. I broken phone. Not happy will phone and would like to upgrade my phone.

I was assisted by a courteous, knowledgeable & very professional person. All my questions were answered quickly and clearly. My order arrived the next day as promised. I would recommend Assurant for their service and good personnel.

They sent me a phone that does work. I been request for another one and I was about to write the confirming #. I didn't get correct. I been without a phone for 3 week. I'm a single with 3 boys and I been missing a lot work and doctors appointments.

When I discovered that my cell phone was missing/lost, I reached out to T Mobile to report this. T Mobile added Assurant to the call. The agent was very polite and handled this lost without wasting any time. The replacement Iphone was delivered the next day. I was very pleased with the handling of this claim. Thank you.

The agent was very friendly and knowledgeable about my situation. It did not take long to help me. I would recommend my friends. The agent did a great job because I believe that that agent enjoyed his job. Keep up the great work and I hope your other agents are as kind as he was

The customer service of sending replacement phone was extremely efficient and quick service. It was made very Easy to return the damaged phone due to the info and packaging provided by your customer service department and personnel. Thank you.

I am amazed at how quickly my phone arrived. The process was so simple and efficient. The person on the phone explained everything thoroughly and the website was very informative. This is by far the best experience I've had when it comes to filing a claim and receiving a new device.

Filing a claim was easy & the representative was most helpful. Just follow directions. I received my new phone the next day and went to the Metro store to have a store assistant help me transfer everything. All went well throughout the whole process. I really appreciate everyone involved in getting me back up and running. Thank you kindly & be well!!

I was treated really well. Customer service was excellent. I received my device on time. Assurance is reliable and professional. I will sent referrals to you all if I know someone who need assistance.

Great experience. Filed the claim on Monday and received my phone Tuesday. Was super bummed out about breaking my phone because I take care of the things I work hard for, but it was a quick fix to get my replacement. Thank you.

Seems something so simple is still continuing to be a nightmare. I was given false information from first call, then false information once I finally got it going. I worked with a TMobile executive as I was tired of getting hung up on from Assurant. Now; I received a letter stating I haven't returned my device, even though I have received an email stating I have. Something so simple is still haunting me two months later. Thanks :(.

The claims process was very easy and shipping of the new phone was fast. Easy return process for the broken phone. The only improvement will be a slip to put in the return package with details. I had to create my own.

I had to file a replacement claim in late November after breaking my Note 10+, and they did not have any replacement devices so I was told that I would have to purchase another device out of pocket and I would be reimbursed. Because I was no longer eligible to continue any new plans with Xfinity Mobile, I had to pick up a new phone plan with AT&T and I'm now paying two phone bills; both the new plan, and the installments on my old device.

Policies and customer service are horrible and not user friendly. Cancelled policy due to awful experience and will never go back or recommend to anyone. Hope Tmobile finds a better company to work with in the future.

I filled a claim for a Galaxy S8 and received a different phone. Assurant insists not having ANY Galaxy S phones which are the ONLY Galaxy line of devices I've had on my account with Tmobile and Assurant for OVER 10years! I continue to follow up and Assurant is not only giving me a hard time but are very dismissive of my concerns. This is all following a Fraud on my account made DIRECTLY by a Tmobile employee who accessed and stole my information to commit fraud! I currently still have no device and will be disputing the charges for my line that cover insurance.

I filed a claim which was Initially Denied. Call back and Had it overturned after figuring out why it was denied. The agent and I were trying to figure it how to get fixed and realized I gave the wrong date... talking to a super furniture store.

This company sucks. I will never use them again, I was not made aware that someone has to be home to sign for delivery. I work and called this company And explain that to them. No one seem to care and would not help me get my phone to me. Instead this stupid company wanted me to call UPS and talk to them about my delivery and where I can pick it up at!!! Which was 45min from my house out of my way when I paid for delivery to my house!!! And not only that but had to wait 5 days to get my phone because of all this crap!! So no I’ll never use this company again!!!!

I contacted Assurant to request a replacement phone because I thought I cracked the screen. Turns out I didn't need a new phone after all. It was the screen protector that was cracked. So when the new phone arrived I called & spoke to a representative to let them know I will send the new phone back. Each time spoke to a customer representative they were very professional, polite & helpful. My experience with Assurant representatives was very positive. The whole process went well.

Great job. Phone was delivered fast. Claim was easy to do online. Quick to approve. Fast and packed properly. I would tell people about your services. Thank you for your servicing helping replacement of my phone.

I called Assurant to replace my ultra 20 5 G which I loved. I dropped it on its corner, and had just taken off my cover so the left bottom corner screen spiderwebbed and rendered the touchscreen unusable. I was so sad. Assurant was professional, friendly, understanding and quick. They didn't mess around with repetitive questions, only asked me a question once. That is important as some companies repeat the same questions over and over. I paid my deductible and the next business day my phone was shipped out. I received it in 48 hours since I called on a weekend. I was so happy with their service and recommend them to everyone!

My experience was long process. Took like almost 2 weeks to get a replacement phone. I'm thinking it was meant to be cause if I hadn't broken my phone I would of never found out about my Bill of what I was being charged for and for not being in the system correct. After correcting most of ALL the problems, my claim was finally approved and I got a replacement phone. Even though this phone goes haywire (goes from one screen to another and flashes on and off when it wants to), it keeps me most time connected with the important people in my life. Can't wait until I can afford to upgrade to a brand new phone. Thank you again to all the people who helped making my life a little bit easier.

Very good, quick service, 48 hours and my new phone was delivered. After making my request I return to my home state Florida to find my new phone was there delivered by Express Carrier Services. Was wonderful. I appreciate Assurant. I think you guys are doing a great job. God bless.

I bought. New phone with T mobile. After three days I saw this is break, I went to the store and the gay on the store was rude and don't have any acknowledge of customer service. And was a lady from Guatemala talk to me and was very professional but she talk to me and said paid the $99.00 for the insurance and they gonna give back my money. But at this days I am waiting for my money.

I received great assistance with making a claim to exchange my cracked screen. My phone came within 24 hours. I was impressed and satisfied. The only dislike is the price went from $40 - $99. Maybe because of the phone.

The process took over a week, no communication and was very slow to process claim. They didn't update the website, the agent at the store they're normally fast like next day turn around, but that wasn't my case. I could have just purchased a phone because I lost a lot of important calls.

I was unsatisfied. I wasn’t informed that there was a possibility that I would not receive the same type of watch I previously had. After I received the watch that was sent to me, I sent the watch back.

2 emails from Assurant confirmed that my application for a phone replacement (phone got wet, battery started draining fast) with Assurant was denied. There’s a 3 month period, from the date of damage as it turns out, that you could apply for a phone replacement. This was never made explicitly clear. There’s also a pandemic and I have a 5 yr old son to take care of. I didn’t think it was the best idea to prioritize the replacement of my cellphone over the needs of my family, our mortgage, and utilities, so I decided to wait it out. Too bad.

I place my order online as directed by the service number. This was done on Thursday the 21th of January at 1635 ET. According to the FAQ my order should've process by 2000 ET the following day. This did not happen. I call customer service on the 23rd of January at 1100 ET. After going through T-Mobile service I was able to get my claim to process. No explanation as to why it was it wasn't processed via the web two days earlier. The Assurant customer service did a great job. The web service offers no feedback and needs more programming work and testing. I hope never to have the need to file a claim using this website.

I placed a claim on Wed evening, and my device did not arrive until Monday morning. I spoke with staff members on Thursday and Friday and I was transferred to T-Mobile main customer service in an attempt to "dump" me for simply inquiring about the status of my Order and why I pay for a service that guarantees overnight shipping and next day delivery before 8pm.

Had some issues with date of loss. Was made to reinstate the same claim 2 or 3 times. Customer Service kept hanging up. Not sure if it was accidental or on purpose. Did resolve the issue after T-Mobile helped with the claim.

It was quick and simple and easy to do and got it fast. Well please with the service and product. I am please with my new phone. Also it was easy to transfer everything over to my new phone. Real great experience.

I have broken my phone. I had my phone for several years. Your insurance company replaced my phone at a lower cost. Thank you for your excellent and speedy service. At a low cost. I will always insure all my phones.

I had recently cracked the shield on my smartphone, when it came time for a replacement I went online to put in my claim, the process was simple and immediately my claim went through and I was able to get my replacement within a few days. Excellent service!

The charger port and the Aux. port were not working properly. The customer service representative didn't agree on it and I ended paying $ 90 plus dollars instead of $ 5, she didn't believe me and I am not satisfied. What's the point of having insurance. I even ask about an upgrade and she said I couldn't do it. That's not right.

Great customer service. Quick response. Simple and easy claim without any difficulty. Received my new phone immediately after filed claim and the phone looks brand new. They are the best without any hassle or 50 questions.

During my experience with Assurant Phone Insurance, So far I am completely satisfied. I had an issue with my cellular phone. Due to this issue, my cellular device had to be replaced. I made the claim and it was processed within about 15-20 minutes. No hassles at all. However, I will say to anyone making a claim; make sure your information is correct with your carrier. I made my claim on a Saturday afternoon, and received my cellular device on the following Monday. Awesome job Assurant. Awesome indeed!

I have gotten a replacement that won't last more than a month. It's been such a headache to work with you guys and knowing that the replacements have been phones that have a period of working time and have not fulfill my needs and necessities. Unfortunately I have not gotten what is promised in your slogan when you sell us customer to provide with the services and needs or peace of mind that I will have to what is promised.

My experience was pleasantly above my expectations. My claim was received and processed in fastest time I've ever experienced. Despite widely known delay of mail due to covid-19 pandemic perils, my phone was received earlier than advised. What I was received was not just a phone shell like my previous experience, but a complete phone accessories needed to get up and running right away. Ear plugs were an unexpected bonus. Thanks~!

My claim was processed quick and easy however device is not working correctly. The voice is low and I can hear my callers only by speaker and my phone doesn't light up when it's ringing, it stay on black screen. When unlocking phone the phone freezes.

My replacement phone was not sent on time. I was without a phone for nearly 5 days. The claim states shipping was expedited but it was not. Warehouse was called and there was no answer. Tmobile is not repairing in stores so I had no other choice but to wait for the replacement.

Very Efficient, fast and friendly service, user friendly, very nice over the phone. Satisfied with the time it took to replace my phone, the packaging was nice and secure as well, it was a pleasure working with Assurant to solve my issue. Thank you!

I had a decent experience with Assurant. The phone came fast and we concluded our business. What I wish is that most companies acted in this expeditious way. It is important that companies streamline the process for customers already distressed about their needs. Assurant made it great.

The previous experiences were a+++. All the customer services reps were awesome. The managers I spoke to were also very courteous and pleasant. Unfortunately it took over a week to get the phone. Maybe it's because of Covid. Normally it's a 5 star service.

My experience was very smooth. Any customer service rep I may have spoken to was helpful. Received replacement device in a timely manner during this difficult time of the pandemic. If I ever have to use this insurance again I hope for the same experience.

Hello, I had a few problems with my phone replacement experience. I received my phone, but I did not receive a charger along with it. Another thing was that I was charged more than usual. I ordered for a phone replacement previously, where I was charged $99. This time, I was charged $249. I would like to know why this happened.

The replacement was quick ,easy and professional. Had brand new S20 and it was replaced perfectly. Note I was traveling when all happened, and I was concerned. No issues arrived to where I was staying.

Having to go to another site to pay the deductible was somewhat laborious as I didn't have my T-Mobile pin/passcode and the system would not allow me to sign in through the account. The process was much easier when you could do the complete process on the T-Mobile website.

I have Never had an experience Like this Where a claim was Approved And completed in such A timely and efficient manner. Completely painless. I would give more stars If it was Possible to do so. Great service.

My phone was shipped to me however there's something wrong with it. My phone never has a network signal, it cuts off and restarts randomly and randomly blocks out and moves different threads in my text messages.

HORRIBLE!! "We'll replace your phone overnight. 24-48 to process your claim." REALTOR need my phone to show properties. 24 hrs later no phone... "Still waiting to be processed." Week later. Nothing!!!

I filed my claim and it was accepted. Assurant sent me a Galaxy S7 Edge to replace my Galaxy 6. However the replacement heats up so bad that I have to lay it on a surface in order to use. I called in to the 1866 number and spoke with a customer service rep. She told me to send back the replacement phone and as soon as the post office tracks it or checks it in, I am to call back to have them to replace the replacement. I still have my Galaxy 6 phone which she told me to keep until I received a replacement for my replacement phone. hope I have a working phone soon.

When dealing with them the process was fast and accurate and product arrived on time. No long process. Very efficient. The agent was knowledgeable and friendly and seemed to care and understand. I am very pleased with service.

Fast service. Processed my claim online from the Assurant website which was very easy to do. Got my replacement device back in 2 days and was back up on running on my new device quickly. Money well spent for my device insurance.

Excellent service, I receive my new phone fast and really easy to process the claim, I just hope the deductible cost be less than the actual value. But the insurance is definitely something we must have.

I am very satisfied with the speed and efficiency in which my damaged cell phone was replaced, as well as by the decision of the insurance company Assurant. Claim equipment LGIC MP260 K20 Plus Black 32GB Metro PCS número de serie **.

The replace phone It operated so different than my original phone. l was not happy with it. So I send it back, reactivated the old phone, I will keep the phone until we Upgrade to a newer phone maybe the j7 A11.

Did the request twice one with T Mobile who took information. Then direct transfer to your Customer Service, who took the same information again, then told me I had to complete payment online (she could not take payment). Had to refile online because only way to get to payment screen???? Other than that great experience.

My daughter became very ill and was rushed to the ER. As she slid out of her seat, her phone landed face down on the ground and smashed the glass into pieces. Her TMobile glass shield had just fallen off a few days before. I am happy to say her phone was replaced by Assurant in 3 days! Unfortunately, TMobile/Assurant has yet to find a new glass shield for her Galaxy 10.

Well to start off everything was going perfect as it was supposed to until my replacement device got stolen as well. And because of that I have to be without a phone until I then. Which I'm really really not happy about not to mention you guys wanted to charge me to activate another device.

Responded and replace the device promptly. Greatly appreciated. Associate that assist call has a well customer service skill, was able to understand and resolve my need. The application link it’s a very good tool to confirm and complete order.