Assurant Phone Insurance Reviews

I called the insurance because my screen broke (Galaxy Note 10 plug 4g). I was told the phone was not in stock so I had the option to purchase a new phone and they would cover the cost. I went to my nearest T-Mobile and was told the new phone was coming out (Samsung Galaxy S20 AND Note 20) and they couldn't order me the phone. They recommended me to call the insurance (Assurant) to explain what is happening. I called again and told them I need my phone ASAP (work related) and if they could arrange to get a different phone and cover the value of my old phone, they agreed so I went back to t-mobile and was told to pay off the old phone and finance the next one.

I’m very happy with the Assurance service did, everything went through easy and on time. I got my new iPhone in a few days with any delays or problems. I really recommend them to my friends and relatives, keep going.

Assurant has sorry customer service. Took hour just to be hung up on by agent. Could hear chickens in background and English was so poor from customer service. Whole experience was bad. You can’t find any better people to answer phone lines is a damn shame.

After not being able to exchange the phone which was sent to the T-Mobile store I had to call Assurant to replace it. I didn't think that I should be charge $100.00 due to I been paying you monthly for insurance. The specialist was very helpful and she made the process smooth.

Had a hardware issue with my Samsung that couldn't be fixed in store. Submitted claim online (quick and easy!) at 4:00 pm and had a new phone delivered to my house the next day. Very pleased with the service and speed so I was not without a working phone for an extended time. Highly recommend to contact them if you have warranty!

The phone arrived fast. My only concern is the delivery guy left it in the public mail room and it could have been easily stolen. I wish he would of handed to me or in our apartment lockers. Even better would be in my mail box.

I used the online insurance claim. It was fast and easy to understand. I was able to connect with my T-mobile account easily. This is really worth the monthly cost. I called in once before and the rep was really friendly and helpful. The phone came overnight and that allows for me to get back to my activities without delay.

I had the most horrible experience in a claim for my device. Something I pay for every month plus deductible. I waited almost 2 weeks to receive my phone plus customer service was also a hassle been that I was on the line too long, when asked to send a copy of my license I wasn't informed it was the front and back. When I called again then I was informed that they were missing the back of my license when I wasn't asked to send. At that time I wasn't given accurate information as for what type of ID it was needed so it took longer for the process.

Took over 3 weeks to get my phone replaced. Had to call in multiple times to find out what was going on with the replacement. Was told without AN IMEI number on a receipt I was out of luck. Was told someone would call me back but never received a call back from anyone. Eventually a supervisor accepted the information I had and got a phone but it was the wrong color. Completely unimpressed with the service that I've been paying for for over 7 years to cover my phones through TMobile.

Assurant managed the whole process impeccably. We received the replacement phone promptly as promised. I used the USPS label to return the old phone but the post office asked what was in the cardboard envelope that we got from Assurant and when I said it was a phone, the post office refused to accept it saying it needed to be in a box. I contacted Assurant for a new label. They emailed it promptly and I returned the phone no problem. Great job Assurant.

My order went well. My T-mobile account was locked. So I did it over the phone. The lady I talked with was helpful and nice. It took 4 days to get my phone but I had bought a cheap phone to hold me over so I didn't care. The new phone arrived in good condition and works properly. Satisfied customer.

Contact Assurant online about my daughter cracked screen, the whole process took less than 10 minutes, received confirmation I was approved. New device came within 2 days..Great price and speedy service compared to some of the local stores...Thanks!

The claim process was one of the easiest I have ever gone through. I just put in my account information, stated what happened to my phone, paid the insurance fee, and my new phone was shipped to me within 3-5 business days as it was stated it would be. So glad that my phone carrier uses this service!

Did not receive anything yet. I still have yet to receive my phone. I have never had such poor Customer service in the past from this company or any company. I just wanna get my phone. I just want my phone.

I am satisfied with the promptness response every time we have to make a claim and get it resolved. For so many years Assurant has been the company attached to my Tmobile contracts. Never had an issue. Keep up the good work.

My new phone came very quickly. Mailed returned item in the package received on Sun. 8/9 thru USPS. I have received an email stating that the item has not been returned due to the issues with USPS.

When initially calling I talked to a guy that wasn't helpful at all, I don't remember his name maybe Jorge, or Jesus. It was a Spanish guy. Call disconnected when I attempted to ask questions and he would say "I don't know." I ask for manager and call dropped. It was a horrible experience. I called back and explained to the next rep and she was professional and got me all taken care of in a matter of minutes. l Don't remember her name, but was great and apologetic about my previous situation on call. I would say experience was horrible being this was my 2nd time using your service in a 25 plus years. Please do better with training reps.

Phone came very fast as suggested. Love the commitment to serve the customer in a timely fashion. Wife was only out of a phone for 3 days. So I take my hat off to your quick response & easy way to get your replacement phone.

When I asked about my replacement phone a week later from when I ordered I was told that my phone is backordered and they cant provide a ETA or even a rough ETA. This is my work phone and still getting charged for my service. For being the second claim in over 5 years I would expect a little my support from ASSURANT like a temp phone or provide me another a available option. Instead I feel like I was told it's not ASSURANT problem and I'LL just have wait till the phone comes in. I went to Tmobile Location to see if they had my phone in stock and they did so I dont understand why it's taking so long to source my phone.

Customers service reps were all awesome! They assured and gave me much confidence on me receiving my stolen phone. They also helped me very well on both times I've called. I received my phone in 24 hours. I just had a slight issue with what the description said (purple Note 9) on the package and what I did receive was (blue note 9). Other than that I wouldve given 5 stars in experience.

My phone was broken. I paid a 143 less deductible than I would have to pay for a new phone and it came in less than 24 hours. I wish the monthly fee covered the deductible instead though but hey what could you do it better than paying a whole price. Good thing I had the money????

I fell and my phone screen broke. It took hours on the phone dealing with the pettiest things. It’s ridiculous that for Assurant it’s so easy to take my money every month for years, but when I made the claim it took hours and hours on the phone and 16 days later, finally a phone. I travel, I need a phone and this company could care less to expedite my claim or at least take one week but not 16 days!! That’s not good customer service! The "approval" department was not diligent or interested in my needs. Would not recommend. Terrible experience. I would give a 0 stars if I could!

I kept getting rerouted to AppleCare. I spoke with TMobile and they helped me get in touch with a live person and the process was seamlessly handled. The Assurant associate was pleasant and processed the claim very quickly. I am fully satisfied with the service I received but I should have been able to complete the claim without involving TMobile.

Great experience. Great customer service. Very pleased with the metro pcs making it so easy and pleasant. My phone came on the day they said and the set up was a breeze. The associate at store was very helpful and understanding.

I had to do the claim on the telephone because on-line claim service would not work for me -- it didn't let me go beyond the final question. At first, the phone contact was automated and I had to listen to two repeats of the message that told me to use the internet. After the second automated suggestion that I make the claim on the internet, the person I finally got to talk with was helpful and friendly, and the experience was straightforward. I received the new phone within two days. Thank you.

The first person was awesome. Told me phone would be overnighted so my husband would have it before he left for work Sunday. This was Thursday. I got email saying it would be delivered Monday. Too late. I called to explain it was supposed to be overnighted. I was on the phone with 4 different people. Was on the phone from 4pm till 11pm. We ended up buying my husband a new phone so he could go to work. This is unacceptable.

My experience wasn't exactly a good one. I had to use a Assurant to replace my phone due to screen damage. I use my phone daily for work and it is very important. I cannot be without my phone ever. Assurant sent me another phone within a very timely manner but the phone that was sent to me was defective and wouldn't even turn on. I called customer service and specifically told them that I needed the shipping label mailed to me because I do not have access to a printer. Instead the shipping label with email to me and I had to go out of my way to go to a FedEx store to get the label printed. 50 pandemic has started I have been working non-stop at the post office and this was a severe inconvenience.

Rep was nice and down to earth. Helped fast and I got my replacement device literally the next day and ship back for broken device was a breeze. I work for T-Mobile so I kinda knew what to expect lol. Thanks Assurant.

My phone was broken, I have raised a request thru online without calling to customer service. They processed my request and approved onetime and Within a day I have received phone. Thank you for service.

My phone was replaced promptly. Assurant really took care of me. That is how service is performed. All customers should have this type of insurance on their equipment. This eases all the fears and concerns a consumer may have.

Replacement phone I received wouldn’t connect to WiFi. I took it to a T-Mobile store and they said the network antenna is broken in the inside. I can’t believe you guys would sent a damage phone back to your loyal customers. Very disappointed. I will like another working phone.

My Son lost his phone I immediately reported it & within 24 hours his replacement was @ my door. I was truly impressed!!! Thank you so much for a stress free process. Paying monthly for insurance was truly worth every penny???❤️

This was my first and hopefully last time ever having to use this replacement program. I'll start with what actually went right... Great price for replacement and receiving the phone in a timely manner, THAT'S IT. I could not activate phone as directed within the instructions. I called for help 3 times with no such luck. I went to 4 different stores before someone finally got it right in 2 days! It was exhausting and frustrating.

Made claim 08/02/2020. Told my phone was out of stock, didn't know when would be in. So if wanted to buy one would be reimbursed after return of damaged phone within 10 days. Meanwhile was told shipping label and box would be shipped to me for return of damaged phone. Called after two days and figured out that an email was sent label only. Meantime acquire a new phone, printed label, got envelope and mailed it. Sent picture of receipt. Same day get email saying my replacement phone had shipped. So wait for it to arrive so can turn around send it back. Called week later and try finding if received both phones yet.

Very fast and accurate services. Customer service was great easy and fast. They were very knowledgeable of the phone and services. I highly recommend their service and phone is an excellent phone. Shipping was very fast as well.

Corporate Members of T-mobile treated me with such extreme inconsideration, I felt I was being made an example of during my insurance warranty phone replacement process. I paid over $200 for this crap.

I have had issues dealing with Spectrum. Though they offer the insurance they don't know when to refer a new purchase to Assurant. I do have ever found my experience effortless once I talked to an Assurant Claims Adjuster. Thank You!

The entire process from start to finish was quick and painless. The replacement phone was in my possession within 2 or 3 days, including the weekend, of filing my claim. The BIGGEST issue was that the replacement phone was delivered with the screen protector already peeling off of the side of the phone and could not be mended to stay down. Although it might only be a small issue to some, it does matter enough to me to demote one star. I would amend my rating in a heartbeat in exchange for a new screen protector of my choice. The peel back that was occurring on the phone when I received it is attached.

Your process needs to change. I should have been able to go into the Xfinity store, have them check that I had your insurance, then take my phone, give me a new one and they should have sent the phone back to you.

When I arrived home I did not see my order even though it was stated to be delivered, I called T-Mobile but I had to get in contact with Assurant. I just realized that it was been supposed to have been delivered.

Customer service was helpful and courteous. Phone replacement in less than 24 hours which was necessary. Appreciate the excellent service and rapid response. Will continue insurance coverage which is beneficial with price of replacement.

Old phone was breaking down. Could hear calls. Assurant sent the replacement right away. Thank you Assurant. Replacement is working great. Would recommend everyone to get this insurance on their phones.

I am happy with the experience. The service was great. I was able to received my new phone within two days. The process to file the claim from the start to finish was very short, fast, and convenient. When they delivered they didn't wait for someone to sign for it but they left my delivery hiding in the bushes on my front porch which was nice.

you guys gave me a free upgrade with the new model A21. Thanks a lot!!! I love this new phone. It's way better and for only 50 bucks! But maybe you should cover the tempered glass screen protector I paid 40 bucks for a lifetime warranty....doesn't work with the new one but it's all good.

I called about having problems with my phone and although they sent me another phone...it would have been nice to get an compatible charger...I was not able to charge my phone until the next day at the store...very disappointed.

Best experience ever. They are the best insurance. Happy with my experience. They are very helpful. Very happy with my refurbished phone. So glad they help me with my issue and I'm happy I got my phone quick.

Usually my experience is wonderful, but this last one it's been 4 days still haven't received my new phone, all I got was an email saying delayed. Been without a phone and it's hard not knowing what's going on. But my money was taken for the deductible, so I am a little frustrated. I have 5 kids who can't get a hold of me, would be nice to know what's going on.

They sent me a phone that does not work, does not receive a charge and the software does not work correctly. The phone was not new, it had too many flaws. In the telephone contracts they never inform that the telephones they replace are refurbished.

The entire process was very easy from start to finish. The site is very easy to use. My phone was delivered the next day and it was very easy to transfer all of my data to my new phone. No data lost!!

Great service and easy to follow instructions. I would recommend this service to anyone who needs insurance to protect their devices. Five star rating well deserved and I would recommend to anyone. Thank you for making this process very easy.

And It was quick and smooth with it coming to my doorstep and then getting it active was easy and simple. It was even easy to send back the other phone and not even have to go to the post office which was a time saver. Just sit it in the mailbox that morning and the mail lady was able to grab it and go.

Assurant is a lifesaver, and exceptionally easy to work with. It is more than worth the investment to pay for the added phone protection. I have dropped my phone twice and they replaced it incredibly fast, and even gave me a free upgrade based on available phones. Customer service is beyond excellent...patient people who communicate well in a cheerful, intelligent manner. Who could ask for more?

I was very happy with my experience when filing a claim for my grandson's lost iPhone. The help I received from the Assurant representative, when I needed to talk to someone, was very helpful. Thank you!

I hate dealing with computer phone operators. I did not know my pin, and struggled to get it, the computer just kept saying to put it in, the T-mobile person who made me one didn't tell me it wouldn't work for 24 hours. I spent 2 hours and got nowhere. Very frustrating!

All went well. Not really happy with the $99 deductible, but what can you do? Really happy with the replacement. Upgrade! The customer service representatives were very helpful. I had a pleasant conversation with both reps.

My granddaughter's phone was damaged while she was on vacation. I placed a claim for a replacement. Everyone was very helpful and the claim was approved. I received the new phone and once my granddaughter returns, I was have her info transferred to the new phone and return the damaged phone.

So my phone was stolen on a Saturday night around 11 pm in downtown Dallas when I was alone...no bueno. After finally finding my way back to my hotel, which is normally 35 minutes away but magically transformed into a 2 hour drive filled with me crying as I was 100% dependent on my phone's GPS, I was pleasantly surprised at how easy it was to file a claim (though halfway through the process the site went through a scheduled maintenance, not their fault but still an inconvenience nonetheless). I knew that placing a claim early Sunday morning would probably delay the arrival time of my device, and I ended up receiving it the following Wednesday.

I have received my replacement Samsung Galaxy S8 plus. What I received was an unlock version of the Samsung Galaxy S8 plus which was suppose to be a T-mobile Samsung Galaxy S8 plus. Not to mention I was unable to hold the package for pick. The phone was on backorder and waited in time to receive the phone. Now I'm unable to contact customer service to let them know what happen to receive the correct phone.

My experience was pleasant. The representative was helpful. I enjoy speaking to her in regard to my issue in replacing my phone. I would recommend this program to other and friends. The option to trvt my order is very convenient to me.

We received a defective replacement phone from Assurant. I called and after 1/2 hour got cut off with no call back. I called again, and after much discussion was told Assurant would not replace the defective phone and that I'd have to do a warranty claim with TMobile. An hour later, I finally got through to TMobile and they will send a replacement. Assurant should have sent a good phone, or replaced their faulty phone. This is terrible customer service.

CSR was very courteous and was able to attend to my concern efficiently. I did not have a hard time filing for my claim for the device that was accidentally damaged. I also received the replacement the next day. I really appreciate the assistance. Highly recommended!

Phone was fixed in timely manner and they did good a good job with the feedback. Thanks again and I love shopping with T-Mobile. I hope they continue with the coupons for accessories; really miss that and hope it come back.

It was difficult to get to a person to file the claim. She said we'd get a confirmation it was approved. That didn't happen. I kept checking website for changes and there was no changes. No communication. I finally had to go through T-mobile to get them to get me someone with Assurant to actually give me some information. They were waiting for payment - no one ever told me they needed $99 - Not a good experience.

They sent me a phone that had problems with the audio but it is ok now and I would tell them to please check your phones before sending them to people. Because you are sending people phone that don’t work but those people have been paying you so they can be protected.

This is the worst experience I had with T-Mobile, you promise me a Note 10, send me a Note 9 after I spend over $60 for new case and screen protector, and you send me a purple phone. I'm a man. I'm not using a purple phone so I'm sending it back. And I will file a new claim.

Representative expressed sincere concern. iPhone cracked front and back, was helped with prompt service where elsewhere was told it would be on backorder for 2 weeks. With Assurant I received the phone the very next day. Very satisfied with the service I received.

There was a misunderstanding to begin with about repairing instead of replacing the phone. It was handled professionally and in a timely manner. The only problem I had and was unable to do was the factory reset. I had to manually uninstall my apps. Some personal information is still on this phone. I'm not happy about that.

After placing my device claim on 8/11/20 I was told I’d receive my device by 8/13/20. On 8/14/20 I contacted UPS and they said the package had arrived in Brownsville and would probably be out for delivery soon. I contacted them again on 8/18/20 and they said they have no record of the package after it got scanned into Brownsville. UPS lost my device and said I should contact Assurant to get help. I contacted Assurant on 8/19/20 and was placed on hold while they talked to UPS. As I was on hold Assurant hung up on me and never attempted to call me back. It has been almost 10 days since I made my claim and I still don’t have my device. This has been a horrible experience and I wouldn’t recommend T-Mobile, UPS, or Assurant to anyone. Avoid these companies like the plague.

Since I've had Assurant I have been so happy with my claims when my phones break. My phones are a very very big part of my life. I have 6 lines and the last 10 12 years I have never had a problem doing a transaction with the phone. I love this program.

Phone's battery went bad/heated/swelled up. Online claim process quick/efficient. Promise of immediate shipment of replacement. Several days pass, no shipment. Can't call, wait times crazy. Found a customer service message portal, sent message, told my device was on back order, no known date to expect shipment. Angry email back, and suddenly replacement phone is shipped. Paying $13/month for Assurant if phone breaks/lost/stolen/etc. Would have immediate replacement. Did not happen. In future, would seek this insurance elsewhere, at worst, pay less for similar poor service!

If I could give 0 stars I would've. Absolutely the worst experience I've ever had the displeasure of dealing with. Wasted 3 hours at a T-Mobile location because I was instructed to carry out replacement there after my phone wasn't in stock, that didn't work because the associate at Assurant says it was in stock until I went to pay the deductible and lo and behold out of stock, had to pay 300 out of pocket for a temporary phone (which defeats the purpose of insurance) and didn't leave the T-Mobile location till 9:15 pm. Then it went back in stock the next day, tried paying again and out of stock, then back in stock and out again, had to get the manager of my local T-Mobile location involved which she did a great job navigating through the countless people over at assurant who did nothing but blow smoke where the sun don't shine.

Your service does not meet the contract I signed up for. You blame the problems on Covid 19 when it is in my opinion a mismanagement issue. I was charged a $100 deductible. I don't feel I should have paid this because you could not live up to YOUR contract.

My phone quit working & I went to 3 different US Cellular stores to see if it could be fixed. I filed a claim, it was approved & got my new phone overnight. I sent my bad phone back as instructed. The speed of receiving a new phone was so appreciated. Very glad I purchased Assurant.

You made the whole process very easy. I Was very impressed about the progress. I would highly recommend this company. Your agents were caring and understandable. And took care of it right away. It is nice to know you take care of your customers this way. Thank You,

Lost my phone! When they sent me one it was not what I had. It took me a week and a half to finally get the phone I had. They gave me the runaround. Hope to never lose or destroy my phone and have to go through that again.

I wish I could this was a good experience, but sadly it was not so. The first replacement was not a T-Mobile network phone. But in order to get the right replacement I was told repeatedly that the company policy required me to send the first replacement back before I had the right replacement phone. Without being able to transfer my data from the old phone to the new phone, I would have lost everything. Thankfully someone came to their senses and sent me the right phone. Thank you for that. Being able to keep and simply transfer my data from one phone to the next made this whole experience a little less painful.

Been paying for insurance to receive a refurbished tablet. Thought it would be new. Was advised that refurbished tablet could not be insured. But can't get it removed so still being charged for a service I can't have?!?

My experience with Assurance customer service associate was professionally handled. She asked specific information and was very courteous in doing so. Her thoroughness resulted in this matter being promptly resolved. I received replacement and returned my phone before 10th day via UPS.

Replaced cellphone with cracked screen. Samsung Galaxy S8-SM-G955U. New phone was received very quickly. Fast and efficient service. Their service representative was very knowledgeable and helpful with getting my phone replaced.

Overall experience was great. Everyone was professional n device was shipped n received as said. I was very impress .All my questions were answered promptly. And you are always routed to a customer care specialist as soon as you call.

My phone was replaced the very next day after I filed the claim over the phone. My experience was painless and glad that it was replaced so quickly. My old phone was a Samsung Galaxy S9 and was replaced with the S10.

Samsung Galaxy 7 Edge had fallen which cracked the screen and rendered it useless for operation. Called the technician for assistance and he tried extremely hard but was unsuccessful in a remedy. Nonetheless I eventually was able to retrieve and erase my data prior to sending my phone back. Truly appreciated all the assistance. Thanks.

From the initial call to get guidance on submitting a claim, to the guidance provided to the final delivery of replacement, all was on point. Your personnel was very cordial and extremely patient with me, I do not have the technology know how (I am sure they were aware) but they made my experience as painless as possible. Thank you! Stay safe and healthy!

Representative was very attentive and handled everything in a very professional and expeditious manner. I received the replacement device by the next day, which was absolutely awesome! Amazing service! I would highly recommend this company and their service to my family and friends.

I have had terrible service from you guys. My sons phone was damaged. I filed insurance claim. They sent me one phone. It was something to do with the serial number on the phone. So they decided to send me another replacement phone and iPhone was defective saying that it was activated. It was a display phone when I went to MetroPCS ended up buying a Sim card for nothing and couldn’t get a refund and you guys still.

Other than filing claim online and receiving phone, the entire process is confusing and can't be done in store at T-Mobile even though we pay for the 360 protection. Very misleading on T-Mobile's part.

The process and experience was smooth and easy, and for that I thank you. Unfortunately the phone I received has what I would describe as a stained screen. And makes it tough to see especially when there is a glare. Basically the phone I received has a defective screen and would appreciate a new one. Please call or email with a resolution. **. Thank you!

You guys are awesome and very helpful. Didn't give me any hard time processing my claim. It was super quick and easy to do it online. I was satisfied with the assistance that I received. Thank you so much. Stay safe y'all and keep up the good work.

The associate was very knowledgeable & very helpful. He got my claims handled very fast & was very very thorough. The replacement came quickly and we were satisfied with the process and the replacement.

I had no problems. I filed claim, it went through, got approved and got my device pretty quick. Only issue is I wish they would give you maybe 15 days to return old device because with everything going on with online learning and work I haven't had a chance to go through my old tablet and delete what I need to. I need to do it quick though to send before the 10 days are up.

Unfortunately did not receive the same device and current one isn’t good. Made some calls, talked to a few managers but problem still hasn’t been solved. They stated they would get back....It’s now been more than a week.

I've dealt with Assurant many times over the years with phone and renters insurance and have never had an issue. I don't mind paying the ridiculously high premiums and deductibles b/c service is usually so fast and replacements are overnighted right away; however, I am currently on the 2nd day of waiting for a claim to ship that has been approved and the deductible has already been charged from my checking account. I get why the service costs so much; phones are expensive and so is overnight shipping, but with these high rates, prompt service is expected.

I submitted my claim online and received an approval response the same day. The replacement phone arrived within less than 7 business days along with a return label and envelope. Although, come to find out (after we had already received the replacement phone) that the damage phone was not at all damaged.

I'm satisfied I received my replacement device, however the website wasn't great in providing timely updates once you find/search your claim. In addition I received no updates for several days until I sent a complaint email vs. the process being proactively keeping me informed.

My experience was ok, I just thought I was asked a lot. Because I used insurance a long time ago and it was very simple. I just had to enter the site to fill everything and then everything was resolved and I received another phone that had been stolen at the time. And this time I did the same process, I entered the site, filled everything in and waited, it had been a month and I had not received anything or the device and no email, so I went to the site again and there was a message saying that I would have to call the insurance company, then I called and I passed all the information that I had already passed online and thought that everything was already resolved, so I was told that I should send a copy of a valid document from my state by mail, fax or email. It was only after I did all this that I got the phone. After all this the device arrived very quickly. I just found a lot of bureaucracy but it must be part of their system, right?

I had an amazing experience. It first started with Michael who was so kind, and professional, and followed up with me, even when he didn't have to. He transferred me over to Assurant and the Rep was pretty awesome also. They did a fantastic job and got my phone to me in less time than I had anticipated. Very happy customer. Thank you, to all who made my experience so extraordinary.

Returned my phone cracked screen A10e for another one A10e. I received my replacement within a week, good service, been with T-Mobile since the year 2000. Always good service! The T-Mobile Tuesday could be a little easier to use.

The online application for replacing the phone was a very good experience. It took a very short time. Wish I did not have to pay so much deductible for a phone which is now being sold in stores for $200 less but I guess that is cheaper than buying a new phone of that caliber.

I had my phone stolen and was able to get a claim started and approved within hours. With COVID-19, shipping took a little bit longer than the overnight. I had my claim approved by 6 pm on a Saturday, and received my phone by the end of the day on Tuesday.

I did not receive my item. I waited all day on 8/11 for UPS to come and drop off my replacement phone however I received no buzz on my door from them and filed a claim that is still pending as to where my package is. I still do not know where it is as it is not anywhere near the front door of my building and I have not received any form of contact as to where it is.

I believe I receive my phone in record time and it was in good condition and I'm satisfied. The only thing that I would improve upon is that each phone should come with a pin to remove the Sim card. Other than that I have no complaints. I feel that it was done in a timely manner and I will satisfy where the products I received.

My experience with this water damage phone and it easy and fast and and nice customer service. I glad I call the insurance that's why I got my new phone and thank you very much satisfaction for my order today.

If I could give a negative number I would. The replacement device I received was cracked on the back. I never received a return label from Assurant so T-mobile sent one to me. That was over a week ago and this matter is still far from being resolved. Once it is, I will never pay for insurance with your company again. Customer service is the worst I have ever dealt with and I am not young.

Assurant took immediate action to provide a replacement cell phone. The package arrived promptly with the replacement cellphone and provided easy to understand instructions for returning the damaged phone. Very please with the service provided!!!

A week after filing the claim, I finally reached out and contacted Assurant by email/website. 8 days ago, I got an email confirmation that my claim was approved for overnight shipping, I would receive an email with tracking info, and the replacement fee of $99 was charged. Another week went by and I called the "in-person" helpline for Visible customers with Assurant. The representative could not give me any information about when I could expect a new phone. I continue to wait in limbo for resolution. I understand things moving slower than normal in these trying times, and am continuing to pray for patience and understanding, but the lack of communication is frustrating and increasingly unacceptable. This is harming my ability to communicate during important personal matters. I hope they get things figured out soon!

I had a very good experience, my new phone came within the week that I filed my claim. I had one question. Was my replacement phone a refurbished phone or new phone? If refurbished I don’t feel it was fair that I had to pay $99 co-pay on a refurbished phone. This is just my opinion but I had to have another phone and Also returned my damaged phone I guess to be refurbished and resold on 8/17/2020, however I do thank you for your service.

My middle child busted his phone riding his bike. You guys were awesome and had the phone replaced withing 3 days of me filing the claim. We live in IA and have been without power since last Monday the 10th.

My phone replacement experience was excellent, accurate and timely. I would definitely recommend Assurant Phone Insurance to my family and friends. Having Assurant Phone Insurance really save me a lot of money after damaging my phone. Great Job!

Shipping was fast, but there is where positive ends. I was sent a phone that within one hour of activation, the display screen melted to black rendering the phone useless. To make matters worse, my data was on it. Completely unacceptable after the money paid to have insurance, to have it cause more aggravation than the cracked screen. You should not be allowed to send refurbished out of warranty phones. I know it's out of warranty because I called Samsung. They were more help than you were.

The Assurant lady representative was rude answering my questions. So much that I ask her if she was in a bad temper, I think it was recorded. Always I had to use assurant company, I found very nice representative, not at this time. Thank you.

You guys sent a LG K51 and the phone I'm financing is a brand new Samsung A21. Please send the correct phone and a return slip for the LG. I'm using LG for the moment, because I need a phone for business, but this is not the correct phone.

It took a week to have you communicate with Xfinity and get approval. Most ridiculous time frame to make this happen. You claim it takes 24-48 hours to get approval which is a complete lie. Mine literally took a week!

The whole process was very easy and fast. We did not have to wait long at all and the customer service was great. This coverage really came through in a crunch and they gave me no problems. Thank you!

Once I realized I had insurance, it was relatively inexpensive to replace. I filled out the forms on-line and nothing happened after 4 days. I had to call to place my replacement order. The customer service was not exactly the greatest. I had to keep repeating the same information from one person to the next. Overall, not the greatest experience with customer service. Once they finally got the order right over the phone (after not processing from on-line application), the new phone did ship quickly. I would give 2.5 stars but they do not allow that, only whole numbers.

I had a really good experience. It was an easy process for me to get my phone replaced. The representative was very friendly and helpful. I am very happy I have insurance on my phone. Thank you for all you do!

The process was easy, painless and quickly resolved. Thanks for taking the time to resolve my issues with my phone in a relatively fast manner! From start to finish the process was done online and easy to start and complete.

I called on a Friday afternoon, your team agreed to have me a phone by Saturday. I agreed to the $30 extra charge and confirmed it would be Saturday delivery. I did not get a phone until Tuesday afternoon. Your policy reads next business day. I will be disputing any charges on my credit card as you did not do what your policy states you will do. Not only that but no communication that I would not get it on Saturday. This is a business account and the phone is my lifeline. I am very disappointed. Wish I had another choice for a carrier as I would dump your company.

After 4 days I received my replacement phone. It lasted a whole 3 days before I had to send it back and wait for another replacement. It sucks because I have to wait longer because you won't send it until you receive this one back which is ridiculous???? I pay for insurance for a replacement that works not to wait longer and hope the 2nd one last longer than, 3 days.

Yes, I experience an awesome customer service encounter. The operator was extremely, professional, reassuring, courteous and empathetic to my situation. She just kept on reassuring me that everything was going to be okay!!!

What I thought was going to be a nightmare turned out to be a cloud with a silver lining! I was able to get 2 great representatives T-Mobile and Assurant. They made it so easy to get my replacement phone.

The time it took to process the claim 2 weeks, until I received a replacement phone was unacceptable. I had to purchase another phone in the meantime and I am now changing providers due to experience. The inefficiency and inconsistent messages I received from Assurant and its C/S staff led to the delay.

I Assurant $99 10 days ago for my replacement phone. I have not received my phone, a tracking number, or any follow-up information from them. I have gone 10 days without a phone and I paid $12/month for 2 years for insurance with this company and on top of that $99 for my replacement phone. Where is my phone? What are they doing with my money?

The automated system was super easy! However I received an upgraded phone. I had the LG Aristo and was sent the LG K 20. Upon receiving the new device it did not come with a new charger (old charger is NOT compatible). I did not receive a booklet how to use the additional features (I had to Youtube multiple videos). It has a key to open to place the SIM card. IT DID NOT come with the KEY to open SIM card slot!! I called to inform Assurant, I was told they could only send a charger and did NOT. That was on August 5th, My initial claim was August 3rd 2020.

They were so helpful and patient with me. Walked me through every step. Put me in touch with the correct people who helped me with my claim and when I had a problem I was able to email them with questions and get an email back with a solution, thanks so much.

Stolen phone and got a replacement quickly and customer service was great and friendly. Would recommend to everyone. I would recommend T-Moble to anyone. Thanks for making an unpleasant situation to a very pleasant one.

Customer experience and replacement headset excellent. Shipping time excellent. Phone working as it should. Downside. T-Mobile refuse to transfer data to new phone, but offer to transfer sim card. Which defeats their "We are not allowed to touch customers phones policy". Overall I had a pleasant experience with my claim.

Positive experience. Representative was friendly, courteous snd very eager to help. They understood my problem and offered to help get it resolved as quickly as possible. She appeared to be very knowledgeable and was willing to answer all my questions.

I experienced great customer service from the Ladies in the Yosemite Prkwy store Merced, CA in replacing my phone. And with the customer service representative on the phone. I was given the information I needed and my new phone was delivered to me in 2 days.

I received an replacement phone that had a bad serial number. As a result could not connect with the metro server. I ended up going with my upgrade and now have a new phone. I have sent back the replacement phone, and was told that I should be reimbursed 200$ within 7/10 business days.

Although I was pleased with how quickly my replacement phone arrived, I was disappointed that Assurant did not have record of my enrollment in the Jump Program. I wanted a newer model phone of my choosing but the representative refused. I even had a T-Mobile rep on the phone with me to verify my enrollment and was still denied having a new phone sent. This was a frustrating process. The representative should have made an exception.

I've had Absolutely a terrible experience! I will not recommend T-Mobile to no one. I was treated very poorly. Spoke to several supervisors and got no help. Been a loyal customer for 10 years. Filed my first claim. I still don't have my phone after 2 weeks.

I submitted a claim for my phone because the screen was cracked. The replacement phone I received is a different model and shuts off randomly throughout the day. When the phone comes back on I either receive a message stating invalid battery or my battery life has been reduced by 25%.

They were great, very knowledgeable and professional. The customer service people helped and called back immediately if we got disconnected. I am glad that they were so good at their jobs. The personal touch was great. Thank you Assurant.

My grandpa's tablet was damaged. I went online, filled out the form and the claim was approved. The new tablet arrived within a few days. I have always received prompt and courteous service through Assurant.

I dropped my phone on its screen side and it cracked so I needed a replacement. The replacement phone came within two days. My only concern is for companies to direct the carrier to make sure the package is not left for someone else to retrieve. Ring the bell to let the person know that their package has arrived. Most people are expecting packages and are at home. This will prevent theft of packages in vestibule buildings.

When contacts in company staff were very helpful and informative. They were able to take care of my needs right away and replaced my phone having it sent out within days and was able to go to T-Mobile and have my Fixed.

Customer Service was awesome! The service was clear, understandable, and complete. Solution was received and complete in a timely matter. I recommend use to family, friends, and associates. Good for everyone!

When starting the phone we could not get it to go past the code part. So I took it to Metro PCS for better assistance. Once I was helped they could not add the phone to my account because the phone was still on some else’s account. So I literally call to speak with someone and they said the phone was defective and had to send both the phone I was returning and the replacement phone back. I was upset because now I have no phone and still don’t know when I’m receiving another replacement phone. And I’m still waiting.

Great service and fast. Thank you guys. The service was very good and Always there to answer my questions, the shipping was very fast. I received my equipment before that I expected. Thank you so much for all your help.

I paid the deductible to get a replacement phone which was sent to me on Saturday. The phone was faulty and kept throwing a moisture detected code and won't charge, even wireless charging wont stay above 50%. Assurant told me I have to pay an additional deductible to replace the phone they sent me. So I am actually quite upset and think that' trash.

I have been a Metro T-Mobile customer for many many years. About 6 or 7 years ago I made a claim and you guys billed me $300 (back then) even though I returned my broken device. A couple years ago I made a claim for a cracked screen. You again stated I did not return my device and charged me again. I ended up thankfully taking pictures and a video of myself returning that return at the Post Office. Then you reversed the fee. Again I now had to make another claim which you sent me an S10E. It is consistently hot and does not hold a charge. I took pictures and video of me putting the return in the box at the Post Office. I'm concerned that you will try and charge me another $200. This company is ridiculous and criminal. I hope to never have to make that claim again. The only reason for 2 stars is because of the upgrade. However the S10e sucks.

I was very happy with their service. I practically got the phone within a day or two. Unfortunately I couldn't send out the old one or turn on the new one because I was in quarantine but I just had it done yesterday. Thank you.

I did it on line. Pretty easy. Approved in minutes. Had a new replacement phone in 3 days. For once insurance worked for me. Brand new phone was stolen, super happy I did not have to pay full price for a new one.

It was a very good experience. The phone rep I had was very very good, I had T-Mobile on the line too. It was a very good job. Thank you very much. I hope the rep gets put up for promotion. They would obviously deserve it.

I appreciate receiving my new phone 24 hours after my claim was processed and approved however this is a new phone must be a refurbished one and defective because it's slow. It lags and it doesn't acknowledge half the time that I'm touching the screen.

Thank you very much for the service. I have had a Satisfactory Experience and I had a quick response to the request. Good customer service and the product arrived in the promised time. Thank you Again. Brass CV

The replacement phone sent to me was pink and the phone I broke was black. I called and they said they couldn’t do anything about it and they said I should buy a phone cover. I think it’s very wrong I didn’t get the same phone after paying insurance for years and a deductible. I would not have gotten insurance if I knew I wasn’t going to get the same phone. Definitely canceling my insurance and telling everyone else going through Assurant to do the same.

Thanks. You sent me the replacement phone for the phone and it was fast service. The one thing I don't understand is I got the phone without any accessories. Not even charger. It was c type which my old phone is different from this. Is it possible to get the phone charger and any accessories that suppose to come with replacement phone. Thank you.

This is the second time I've had to replace my phone. This time I don't think I should have had to pay the deductible as the lens on the back side camera was broken from when I received the phone as a replacement. I didn't think to check it out when I first received it as I don't take pictures that often. AS with the first replacement I had to chase this phone down to get it from FEDEX as for some reason both times they had trouble delivering the phone to my apartment complex where they deliver packages daily. I had to travel 10 miles each way to the package center and retrieve my phone from the freight center.

Great experience. Not hard at all to file a claim. Equipment came super fast. Well worth the monthly insurance payments. No hassle. Approve my claim instantly, pay the deductible of $150 and was all set. Great job.

I severely damaged my Samsung Note 9, completely my fault. I called to see if the insurance would cover it. The phone representative was extremely helpful. They took some time to set what was the best situation for me. I paid the deductible, and had a new phone the next morning. No hassles.

Thank you for giving me the opportunity to tell you what a terrible experience it has been dealing with your useless archaic service... For starters I was told the phone was arriving next day to which UPS confirmed but then changed it to the next day. UNACCEPTABLE! YOU BOTH PROMISED NEXT DAY!!! 2 days later UPS confirmed delivery but the phone was nowhere to be found.

It took multiple attempts to resolve this matter. Had called multiple times and completed the online form. In addition there was no follow-up at any step of the process. I had to keep calling to make sure the process was in motion. I was Never told that the phone was not in stock and would have to wait possibly weeks for it! If I had not called, when would have someone inform me the phone is in stock and they needed my approval to run my card? Eventually, a representative reached put to me. But, after several days of back and forth, that too was neglected. You need to improve your website and follow through with requests. Thank you.

I had no problems. Phone came quicker than expected. I took it to T-Mobile and it was activated without difficulty. I am glad that I had the insurance on the phone. It was worth having the insurance in the long run.

Phone came by UPS Friday afternoon at 5:00 pm. as promised. I misunderstood and thought phone would come by USPS but it came at 5:00 pm by UPS instead.Thanks! MetroPCS store was able to recover Contacts from my Gmail account. Thank God!

Very pleased with experience. Much easier than expected. New mobile phone is great. Recommend enclosing instructions to remove SIM CARD from old phone prior to return; and that the old SIM CARD can be used in new phone as well if needed.

The experience was great. It did not take long. It came as they told me it would come. They sent me a tracking number so I could locate it and tell where it is at and it did not take all day to come. Overall they provided great customer service and good experience.

When my new phone of 2 while days fell out of my pocket & cracked the screen, Assurant was there for me so fast it made my head spin! I had a replacement phone in 2 days! I also have not just 1, but 2 (!) cases I ordered to immediately put my new replacement phone in so I don't worry as much!!

Never got my iPad tablet. Waiting for it still when you guys going send it. Going keep make me wait or what y’all going to do about it? Please cause it been 15 days since I order the tablet. No it never got here.

I have had great experiences over the years with Assurant replacing my lost or damaged covered products. I always receive my replacement device overnight. I appreciate the postage-paid return envelope which is always provided to return my damaged device.

We were sent a replacement phone on 8-5-20. The phone keeps trying to update with no success. The phone cannot be used. Another replacement phone needs to be issued. This particular phone is no longer available. So the next phone up is what we should receive for the replacement. My email was entered above.

I was told I will have it Monday. It never came. Not happy about that. No one contacted me about it and I tried to contact T-Mobile but didn't get anywhere. Also I had to pay 250 dollars. I thought it was less than that.

All the representatives were very nice and knowledgeable when I called. The processing times were fast, and I got my device next day. They make it very easy to send your old device back as well. I rarely write reviews but because I was out of having a functioning phone, this company made it very easy and fast for me to get a replacement (I’m a millennial so I always have my phone glued to my hand).

Excellent service. It is worth the payment for the replacement of the cell phone. Super fast and friendly. The excellent attention A1. Super fast shipping and in the time they said it would arrive. Thank you. Super recommended.