Assurant Phone Insurance Reviews

Filed my claim online and was extremely easy. Surpassed the timeframe quoted and I received my replacement phone the next day. I I'm very satisfied with the exceptional service I received and would recommend this company to anyone!

When I first submitted my claim on August 17th, everything went smoothly. Since then it's been nothing but trouble. Delays in getting the replacement phone. When we finally got it on 9/2, it wouldn't connect.

It was horrible. We were out of town and needed the phone shipped to a different address other than the billing address. Because of that it, it took them 5 days to approve. The reason for the insurance policy was the promise of the replacement phone within 24 hours, well that did not happen. After the approval I was told the phone would ship with overnight delivery. So I waited, NOTHING. Called back and was once again told, phone is in the mail. Guess what? NOTHING. I was finally told that the phone was out of stock due to COVID-19. They had no idea when it would ship.

My experience with Assurant was exceptional. They understood my concerns about my phone screen not being visible and broken and replaced my device in a appropriate time frame. The agent was also very kind, respectful and helpful with all my needs. Thank you!

By far one of the absolute worst customer service experiences I've ever had. After being told on a Tuesday night that my order would be processed and shipped the next day and I would receive it Thursday I was told day after day that it would be the next day. Then I received an email saying the order was delayed with no explanation or estimate of when I would receive it. Every call or live chat I was told the same thing. "We don't know when it will ship or where it is." I finally received the replacement a week after ordering it. That is NOT "next business day shipping" that you advertise and say you will provide. You need to do better. I may very well leave Spectrum mobile as soon as I can because of your terrible service.

The agent was very thorough, knowledgeable and time efficient. Was able to locate my order number and process my order. I was happy to get my replacement as promised. My granddaughter will be very pleased to have a brand new product.

Customer service lied to me and supervisor hung up in my face rather than telling me he would have the employee investigated. They seem to not care about customer experience. On top of that when they emailed out the device they had no idea what the IMEI was and forced me to get it from TMobile instead of calling on their own. Overall worst experience I could have imagined.

The whole process was fast and easy, I got my phone delivered the very next day. The only thing I didn't like was the deductible I had to pay. I've had this phone for 3 years and just now replaced it.

Overall extremely unhappy with the claim process. From issues to the website, customer service and the length to receive the most common phone made. I have filed claims in the past and never had such issues at every step in the process. Also sent 2 messages via the website and only had one response days later. Nothing was helpful.

I called and placed the claim on a Saturday. I was told my phone would be shipping on the following Tuesday and it would be overnighted. When that did NOT happen I called and was THEN told I should NOT have been given a date it would be shipped because they don't know. It was all blamed on COVID. I so so tired of COVID being blamed for lack of better planning and companies hiding behind this. I have ordered plenty of things coming from all over the USA and never had to wait as long. So somehow those companies got it right. And I never had to follow up on those companies because they delivered what they promised, but with ASSurant I had to take time out of my schedule, which is working from home on MY phone and computer.

Waiting for 3 weeks for Assurant, Xfinity mobile's insurance company, to send a replacement phone but the phone is on backorder. Assurant told me that there are over 40 people waiting for this phone (Samsung 9). And some have been waiting for 3 months. We pay for this insurance every month and then when we need it, it is useless. I have tried to contact Xfinity customer service department, but they just leave you on hold for hours and hang up. Terrible customer service. No, Not terrible, nonexistent customer service.

My replacement device was different from what my claim said on my email. Website told I was sent a Note 8, email said an s8 plus. Please have some consistency. My replacement device has less features than my original device.

You did a great job. The approval of my claim was immediate, and the replacement got after a few days. Very satisfied. Your process is efficient and straightforward. Also, the return of the old equipment is a simple process since you send the prepaid envelope and give a reasonable time to do so.

Assurant is aware that their website allows its customers to input PO BOX addresses and they are fully aware that their mail carrier, FedEx can not deliver to USPS Post Office Boxes. Instead of fixing the problem, they knowingly allow customers to continue to use PO Box addresses which results in delivery delays. They would rather blame and delay the customer rather than fix their own system. Pathetic!

I placed my claim 2 weeks ago and claim was approved. I paid the deductible and I was told that the order may take longer due to Covid. Assuming that was the case I was expecting maybe a few days delay. However I get an email stating that I was not forgotten and that as soon as it was shipped I would get an email. I waited a couple more days and nothing. So I emailed them back and they responded saying the reason it hasn't been shipped is because the phone is on backorder... What???? Are you kidding me. I pay monthly for this insurance and a deductible just for them to say that I will get my device when they have it. Why dont you have in stock???? This is totally unacceptable. No timeframe at all on when to expect. I have never been treated this way for a service like this. Something needs to be done!

I filed my claim on 082320. The phones were on backorder so did not get my replacement till 083120. It was Rose Gold. While I understand we can't request a color, I was told by numerous supervisors that they try their best to get a color close to my original device (Space Gray). This is my son's phone. Rose Gold was not acceptable. I called and spoke with a supervisor and she sent me a shipping label to send it back and in the meantime told me it appeared they still had some iPhone 8's in stock so would request another be shipped out that day or the next day. It is now 090220, I called this a.m. because I haven't received a shipping notification from 083120 yet.

Great service, easy-to-use process and I love the upgrade. The young lady was very helpful and very informative and left me feeling very at ease and taking care of and I would like to thank her again for being so helpful and courtesy.

The verification process is horrible. Why do I need to verify my identity if I’m paying a deductible on the phone. The account is in my name. The process to get approved should be way simpler than it has been for me. Was so close to leaving my carrier because I was out of a phone. You can’t expect people to pay a premium every month and then don’t HELP them as quickly as possible when they need help.

I am very happy with my experience. My replacement phone was delivered the next day as promised and in great condition. The customer service representative I spoke to on the phone was courteous and helpful, as well as speedy. 10 out of 10.

I am always amazed with how quickly I get results when I work with you guys. Your staff is always so friendly and ready to help. I got my son's phone replaced due to it being stolen and am extremely satisfied!!!

I signed up with Assurant phone insurance through T-Mobile. I paid $13/mo for a few years. My son damaged the phone and didn't file a claim. He just bought a new phone. I tried to process the claim for a replacement and it was rejected because by the time that I got around to filing it, more than 3 months had passed since the loss. To upgrade to a new phone, newer model, my bill was the same. So, why bother with paying for insurance to replace the old phone? Plus lost time of hours spent processing the claim and on hold. It is much easier to just get a new phone. Perhaps this insurance would be useful for more expensive phones or someone that loses or breaks the phone more frequently. I have canceled my policy.

Phone. Thank you for replacements phone. I went to the center and they set it up for me and everything. I appreciate your help. Appreciate when you pay insurance on something that to company responds. Thank you for being here. David **

The phone sent was a refurbished version which obviously meant it was used but there was a small dent in the corner of the phone and people cannot hear me on phone calls anymore but it works more than my shattered previous one. It would probably be best to skip the insurance and get a brand new one.

I dropped my phone and it was replaced with 72 hrs. Service was quick if you do online as requested you do. You get all the information needed. I received an email confirmation my claim and my claim number. I then received a follow-up email with my tracking. I would recommend it and hopefully I will not need the service anymore????

Weeks went thru without a phone replacement and you try and try to replace my phone with a lower quality than what I insured. Shame on you!!!! If I insured a phone with you guys have the decency of at least do your work to match it with a close Replacement..

All customer service providers were attentive, informative, and helpful. The replacement device was better than expected, arriving within 3 days of my confirmed claim. The return instructions were easy & clear. Thank You!

The phone would not power on. They immediately sent us a new phone with no problem. The prepaid packaging is always appreciated and helps with the easy return. The guy on the phone call was also very polite and helpful. I would recommend using Assurant insurance to every I know!

Horrible experience. Placed my claim on a Sunday, received an order number immediately. Paid $249 as well. On Wednesday when I called they told me that I didn't put in a claim. I indicated that I had the claim number and had paid. She couldn't find the claim number. She did some research and finally found it. Then she told me that it could take up to 2 weeks for the replacement. This account is a 5 line business account and I told her that I couldn't wait that long and there was no response other than it could be up to 2 weeks. There was no response, no additional help. I did received the phone but had no clue it was coming. Horrible experience with Assurant.

Lost a purple S9, received a black S9 is my only complaint. The person that I talked with was friendly, polite and helpful. Was told no S9s in stock, would be shipped a S10. So when I received the s9 I was kind of baffled.

Placed this claim on 8/18/20. It was approved and the last communication I had 8/22 said the shipments delayed. I have been without a phone for two weeks. My son has no way to communicate with me. Unsafe.

I called and the agent took all info but seems like they moving slow. I know the answer. Everything is because the Pandemia???? Yeah right we need the phone ASAP but was shipped 3 days later and after that wait for mailing delivery to my door.

Dear T-Mobile Assurance Insurance company,

I pay monthly for this and then also charged $100 more to be approved for a refurbished phone that still does not work. I was told that I was getting an upgraded phone, yet I get the same phone that does not work!

I would also give a negative review if able. I have been paying a $30 per month insurance bill to Assurant by way of Tmobile for more than a year on my Samsung10 note plus. I qualified for a replacement due to damage and paid the deductible. It has been 32 days since they have taken my deductible and I have been told they will not send me a new phone because they don't have any in stock, neither will they refund any of the monies I have paid them. They cannot estimate how long I will have to wait as they are no longer making these phones. It could be a year or four years, they don't know.

I had to call twice as there was an issue with my claim at first, both Representatives were super friendly and helpful. I had accidentally filed my claim improperly, and although the first representative was not able to help me replace my device, she was very friendly and helpful. The second representative I spoke to after going into the Metro store and being referred back to insurance was able to help me resolve the issue and get my device on the way. Thank You!

I submitted a claim and the phone that was sent was defective. I returned the phone last week and have not had any follow up as of yet. I paid my deductible and have not had the issue resolved. Can I ask for a refund?

I attempted to file my claim on the claim website. The claim wizard insisted that I turn on the Find my iPhone feature for the lost iPhone. Keep in mind that the phone got lost on a boat ride and is sitting at the bottom of a 300 foot deep lake in Northern Utah. It was literally impossible to turn this feature on, in addition this was the very reason I was making the claim for a lost device. I called customer service and they were very helpful and got me on my way in a short amount of time. I am very satisfied with the experience I had with the customer service representative. The website needs a lot of work, I am dissatisfied with it.

Lost the phone on a Sunday and had to go online to file a claim. Also had to call in. No phone number is listed on the site so had to call Tmobile number. Was on hold for 2 hours. I could only get so far online and it made me fill in default addresses or the information wouldn't be complete. I couldn't change this without going through another program that I was transferred to once I got through my phone company. Never spoke with anyone from the claims company. I did receive my phone on Tuesday. Not giving a good review for having to pull my hair out with this and taking up 3 hours of my Sunday.

I received a defective refurbished device. The phone was going black screen with yellow lines and would not stay on. I returned the device to assure and had to get a warranty replacement through TMobile. My money back would be great since Assurant did not deliver on this one. I pay $18 a month for what? To get a defective device that can't even stay on?

I put in a claim with Assurant due to my S10+'s screen quitting on me. It was very very frustrating to deal with but the people at Assurant made the process of getting a replacement so much easier. I had forgotten to update my home address and the lady who was helping me made a quick switch to my new one which bettered my experience. If I were ever to have any issues with my phone again I would feel confident in using Assurant's services.

Best experience. Fast and easy. Got my cell on 2 days. Completely satisfied. The process was super fast and easy. I’m glad I had insurance because if not I would have been out of luck since my phone was stolen.

I completed the claim information online with ease, took me less than 5 minutes! I had my response within another 5 minutes, "Your claim has been approved." My new phone came within 2 days. This was a great experience with Assurant.

Very help and professionals. The operator answered all question and was able to help me get the services I needed in replacing my stolen iPhone. Sending the iphone 8 to the correct address in a reasonable time frame.

Always the new phone keeps turning off by itself & restart without I do this. Always said this app keeps stop & showing that I have to close app. Keeping restating all the time is so confusing and looks like it's unworking device.

I am not pleased. Assurant shipped my replacement to a PO Box via FedEx. knowing that FedEx doesn't ship to a PO Box. Then the communication process to streamline that information back to Assurant was next to impossible. Having expected a replacement a week ago, it is troublesome.

The process of placing the claim was painless online. The headache came with the delivery of a faulty replacement phone. After spending almost 3hrs transferring all my data, the phone would freeze and reboot constantly as I used it. Had to call T-Mobile to get another replacement through them and spend another ~3hrs doing the data transfer again. Be wary of the replacements that Assurant sends to you.

Difficult to communicate by phone or use the website due technical difficulties but once I talked to a representative everything was fine fast and great. Received phone in great conditions and as promised.

Once I reached the correct company, I've been very pleased with the way they correspond via email with me, trying to correct the issue. Now I'm waiting for my replacement. I believe that they will respond in a timely manner.

After the experience I have had with Assurant (July 25 to now 31 Aug), I wouldn't advise or recommend anyone to do business with them. I have had multiple claims delayed with no resolution still to date. I have called back and followed up numerous time with empty promises from management. I have paid for insurance for devices I'll never receive a replacement for. I have had my time wasted and I have had managers blatantly lie to me about what they were going to do to resolve the situation and haven't. I am sick of Assurant and I don't understand how they could be in business with how poor their customer service is.

The payment was made on my end, but it sat unprocessed until I called to inquire about shipment status. The phone came within 2-3 days and we sent it back promptly with no issues. There were no additional problems encountered. When I called to inquire about the shipment status, the agent processed it immediately after identifying me. My son now has his phone and happy so far.

I tried to set up the claim online but it kept telling me there was no information on my son's phone. I tried calling and it took forever to get to a human but once I did the rest of the process was quick and easy. The replacement phone arrived in a couple of days with a postage paid cardboard envelope to return the damaged phone.

I put off ordering a new phone for months due to the charger port being so loose. I finally went up to T-mobile put in a claim and received my phone within the week. The only thing I dislike is the scratches policy which I believe fell back more on t mobile prompting me to have to pay 100$. Other than the transfer experience was very simple and I absolutely would recommend for anyone with an expensive phone!

I thought the process was OK. I was a little surprised that after the phone call to Assurant, that I would still have to go online to finish the claim. Though the operator was very nice, it was hard to understand him at times. I thought the $99.00 deductible was a bit much considering I pay a $20.00 a month fee for the service, which yearly cost $240.00. It took several days to receive the new phone. I took the new phone to TMobile and the technician name Shy was awesome. I'm a little skeptical sending the broken phone back through regular mail in the current Postal climate. Overall the experience was good.

I was treated with dignity and respect by a well knowledgeable representative. I wasn’t anxious with given information because my expert assured me that my replacement phone was going to be taken care of IF everything else was in order. I even provided my payment method on that first call, so it would be in place when everything cleared.

The replacement device received does not work. Is still not working.. Call and spoke with someone who transferred me to Apple support without first notifying me, then was on the phone with Apple support for over two hours doing troubleshooting only to still need another replacement device which has not be sent out yet.. I pay insurance every month. Still paid the deductible of over $240.00 and still do not have a working replacement device.. Ohhhh on top of all that now apple wants a deposit of $1095.00 before they can even start processing their replacement.. I would love to just cancel the insurance and purchase new device if anything happens since in the one still taking all the ”L’s”.

Hi. My brother lost his device. After that I filed a claim online they approved it but, it took almost 10 days to get my device and guess what happened. My device was Samsung Note 10 aura glow but they send me black.

I filed a claim to get a replacement phone and paid the $99 deductible. The phone that was sent overheated and shut off on me. T-Mobile had to do the replacement phone and my request of a refund of the $99 was denied. I do feel as though I should receive a refund since Assurant did not send me a replacement phone that I could actually use.

I could not be happier with the process of getting my son's phone replacement. The application process was simple and easy to do online. They sent the replacement phone right away and we received it in only 2 days. My son was nonetheless happy about that. The return process was also very easy to follow. Thank you so much for the amazing experience.

I have not received the replacement device. Your Claim Number: **. Your Protection Program: T-Mobile Protection360*. Your Mobile Number: **. Damaged Device: Samsung Note 10 Plus 5G 256GB Silver (IMEI: **).

Concise and easy, very manageable service. Was in a pinch and even through COVID Assurant was able to get me reconnected. I’m glad that I received my item in a timely manner. However, I do find the tiers to be slightly expensive.

Did it over the phone, took my information and request the co pay, had to wait 2 days to pay the amount, and received the phone the next day by overnight express. Very impress with the service. Thank you.

Terrible customer service. Was told over and over daily that someone would call me back. Never happened. I was told my device I filed for wasn't on my account so it got denied. I had to call back and forth to US Cellular and the device I filed for was correct. Finally got that fixed. Then, no device in stock. Someone will call me, no call. I call back daily, still no call and no device. Then I got told they found a device and was being shipped even given tracking number. Get an email next day, device was no longer available. Call back once again, gotta wait until one becomes available, no time frame. After calling back AGAIN, I get an email within thirty minutes saying one is available, how convenient. Terrible experience!

I have a Iphone 8 that would not even turn on and I have a new one now that is working great. The process with Assurant was so easy and the representatives I spoke to was very professional and patient and knew what they were doing.

The process of getting assurance to send me replacement cell phone was horrendous and lasted about 7 hours from beginning to end. I had to go through 4 different representatives Assurant representatives in order to get the claim submitted online. Then to submit the deductible payment was another headache and the website kept giving me errors. I had to wait a long period of time in order to get an Assurant representative on the phone to make the payment and come to find out the payment went through even though the website was saying that an error had occurred. Also I was not informed that I was going to get a "refurbished/certified" phone either. It would have been nice to know that beforehand. I did receive the phone finally but the entire process was not pleasant at all. Not something I look forward to if I had to do it all over again.

The process to file my claim was easy. The site was simple to understand. I received my replacement phone within 2 days of placing my claim. I loved being able to mail my phone back at no cost. Great experience.

This is not my first claim and good service is consistent. From the first phone call, agents will make things easy and give me all the information I need. The best part is that you will receive replacement for your phone the next day.

Making my claim was easier than I expected and receiving my replacement phone next day was a great surprise that it actually came when promised. However it was on inside the sealed box. I took it to local store and they opened it and set it up- transferred everything from damaged phone. The problem is the replacement phone J7 Star. I was told by rep it was an upgrade due to my J7 Prime no longer available. This phone is not an upgrade... The camera is terrible and the screen is difficult -not sensitive to touch at all. Also the upon watching videos they are often distorted and do not play properly. The other problem, was no charging cable is included, so I have to use a cord that is over 2 years old and hope it lasts as long as this phone. Disappointed for sure. Customer service was great just not happy with replacement phone.

After being promised my new phone would be mailed overnight, it didn't come for 7 days. Every time I called, I was told it will be shipped next day. 7 days without a phone cost me thousands of lost work from not having phone.

I was sent a Note 10 as a replacement phone. Very quickly I found problems with the new phone. The battery was depleting very quickly and I wasn't getting all texts. By 11:30am it was down to 31% after a full charge overnight. I called TMobile and they contacted Assurant. Assurant denied replacing the phone. TMobile stepped up and sent me a certified pre owned Note 10+. Its battery is fine and no other bugs. I was disappointed in your service.

My device was silver and I even made sure on the phone with the representative that it was supposed to be silver and yet somehow I still got a gold one from the replacement department. How is it possible.

Customer service was very nice. Knew how to do her job and treating me like family. Was quick and easy. She explain everything that I needed to do and help me process everything that I need to process. It was what can I say. She made it easy and then no time at all I received my replacement phone.

Assurant is the only game in town apparently; if not, they'd be out of business. They're difficult to get started with a claims process, more difficult to track, yet more difficult to reach a claims person who can talk with you intelligibly and clearly, and heaven forbid any little thing isn't to their satisfaction. Then the delivered phone (true, it was timely) comes with a screen cover pre-scratched for you. Do everything you can online; the call centers you usually reach are sweatshops where you can hear the other conversations better than the person supposedly helping you.

Once I finally was able to reach someone, everything went effortlessly. The online option was not working right. It did not accept my pin # and I was only able to reach an actual person through T-Mobile.

In order to complete a form you require a text. How can you send a text message when someone has lost their phone. I required help of which I did get till days later. A terrible experience all the way.

I called the day my phone was stolen. The rep was very nice and friendly however the enriches for paying your deductible to get another phone was the problem. When my payment was taken but phone delayed for shipping the type of device you have should be checked to see if it is in stock before taking a payment. After showing I was dissatisfied I said I would take any color phone if the black was not available. 2 hours later I receive a message my phone had been shipped after they told me there was no eta. Very dissatisfied customer. This process needs to change.

I received a smaller replacement device, I have poor vision and tried twice to switch for a bigger phone and even went to store show them that the replacement device was smaller than the blade ZTE Max which I originally had and they agreed also and then asked why they didn't send me the Alcatel 3x. M

The customer service was great. Agent was very polite and willing to help. I ordered the replacement on Friday and was supposed to receive it on Tuesday of the next week but I got it on Saturday (the day after I ordered it)! Thank you so much!

I submitted my claim more than a week ago and it has yet to be processed completely and be sent out. I have satisfied the requirements of the claim on my end; I continue to wait for the company to fulfill theirs. This is a nightmare because I am very reliant on my phone. I may have to buy a new phone while I wait for my replacement.

This is my 3rd claim in over 4 years with Assurant, I am not likely to lose or break my phone. Last time the payment wasn't approved so I had to wait one week without my phone. This time, took 5 days to approve my driver licence and send it my device. As much as I understand the process, and to verify identity, I was NOT explained that in my 1st phone call. I was told with Covid will take 3 days to ship not 7! I need my phone for work. It was ridiculous. With higher prices should come better service and $100 for a small crack on my screen and 7 or 8 day wait, pathetic if you ask me!!

The only bad thing is take too long to Receive the new phone. And the new phone came without charger and others accessories. I have experience in the past with others claims and always came in the original box with everything new inside.

Thank you so much for your great service on time in all respects. We highly appreciate work done for us. In future I personally recommend to our friends and family members to be take the T-Mobile service and their insurance which provide excellent service.

When my phone was stolen I panicked. I never had a problem with any of my previous phones. I never had to use my insurance and I didn't know what to expect. I reported it on Wednesday, received approval on Thursday and received my new phone on Friday. I was relieved to receive my replacement so quickly. I was glad I had the insurance but I hope to never have to use it again. Assurant was quick to respond making a stressful situation easier to deal with. Thank you!

The Pixel is a good phone. I dropped my phone and cracked it. Made a call to claim and the beginning of the process was smooth. However, the SIM card was deactivated in the phone I cracked. So for 3 days I had no service. I called claim back and they told me I simply had to wait for my replacement device. If I would have known that my SIM card was going to be deactivated, I would have made arrangements or contacted claim at a different time. I was having a difficult time getting my family to switch to Visible but after they found me with no service and couldn't call me, which they tried, I doubt any of them will join my Party Pay group. That means I will have to keep paying a higher monthly bill. The current bill is high enough to switch to my family's cell phone provider and help them save money on their cell phone provider plan. Party Pay is awesome, ONLY if people join it.

My phone was under a repair/replacement plan through T-Mobile and Assurant. The T-Mobile folks got everything set up, my replacement phone arrived in 2 days, and I had everything I needed to return the broken phone. It was quick and painless.

I made a claim on 8/20. I should have received a replacement phone on Friday 8/21. Instead, I received an email late on 8/21 that it was delayed. On 8/23 I received an email to inform me that it was shipped. UPS tracking indicated that I would receive my phone by 9pm on 8/25. I called UPS the next morning. Customer Service rep told me to file a claim 24 hours later. I filed a claim on 8/27 and haven’t heard from UPS other than a confirmation. I called on 8/28 and was told I need to wait up to 8 days!

People was nice and very professional and received my new phone very quickly. The new phone worked good and no problem so far. The Chat was there to help me, when I ran to a problem and the application wasn't that hard. Thank you very much.

I had bought an unlock Galaxy Note 10 and activate with Metro by mobile for couple month and Verizon for couple and never file a claim with any carrier. Now my phone got block by Assurant. I have call Verizon and check saying not block by Verizon at all. I call Metro by mobile saying that phone I have wasn't activate since June 18, 20 and ask me call Assurant. I have call Assurant twice and all they said the complaint is complete, there is nothing they can do. Come on, how can they did validate the phone IMEI not activate at that time of claim. Now I stuck with my $1000, got block by some idiot.

Horrible customer service. Talked to 4 different people on different days! All blamed their issues on UPS, talked to UPS 3 times. Turned out it was a customer service issue from Assurant. Asked to talk to a manager, she had no answers. Seemed like everyone was programmed with the same horrible responses. I asked to talk to a higher level manager, was ensured they'd call within 24 hours (because they're not on site and shift work I guess). It's been a week. Received the product, and still no manager has called. I would love to talk to someone high up about their process. Not to only complain but give feedback to someone that might actually care and be able to make a change for this company. Feel free to call/text or email me.

I broke my phone and within a couple hours of filing a claim they approved it and had a new phone shipped to me. It was a painless experience and am very happy and satisfied. New phone was here within a day as well.

Great customer service, got my phone on next day delivery, I would recommend Assurant to everyone. Only thing that I didn't like was the wait time for someone to answer. Other than that I'm very satisfied.

The overall process was slick! I had my replacement phone in hand less than 24 hours of making a claim. It looks like new, few blemishes on the SD card door. My only beef is the battery life. My phone I just broke held battery all day, this phone either requires me to plug it in at work, or shortly after work. I thought for sure I'd be getting a battery upgrade. Oh well I guess. Can't win 'em all.

We thought we had a broken phone so I used a certain insurance to return the phone and get a new phone and replacement. Assurant worked excellently Been helping me get a replacement. When finding out the phone was not broken I returned the replacement and everything was in great working order. Thank you again for such a great great response and help.

Once I spoke to the rep for Assurant, I received my new replacement cell phone and the return package at the time specified they said it would arrive. Once it did so, I mailed the old broken cell phone in. Thank you Assurant.

It was very easy to file a claim and I received my replacement device in 2 days. No hassle whatsoever. Instructions to send the broken device back were very clear and very easy to understand. Very much worth worth adding to your plan!

My experience with filling out my claim online was quick and incredibly easy. I would highly recommend doing this online due to the high call volume. I've been a customer almost 15 years and have never had an issue.

The whole process was easy, fast, and I would highly recommend them. The replacement phone arrived the next day and the return instructions were easy. They provided a pre postage return envelope for damage phone. It was easy.

Phone was lost and when the replacement came the lost phone was turned in. I was told to start a new claim and return the new device. Well the new claim is not being accepted by Apple because the phone has been disabled. No one seems to be able to help me enable it again despite being on the phone for hours. This process has taken weeks and I am not getting the help I need. Now I am being forced to keep the new device and not being issued a refund.

I love the iPhone you sent. It’s look brand new. Even though I got a new color I still love it !! Even though It didn’t come with charger and no headphones that would of been a plus but either way I enjoy having a fresh new phone.

I was quoted a $100 deductible for my S9's replacement. I was then asked to pay $150 deductible because the S9 was not in stock to receive a higher tier phone S10. Never got the s10 and got the s9. I ended up calling 2x and spoke to the supervisor on the floor of Assurant. The information was incorrect that was given to me and by T-Mobile as well. My deductible was 150 for that particular line and phone. The supervisor who was polite said this concern would be sent to corporate and I would get an answer within 2 or 3 days. I called on Monday 8/24 and as of today not a call back yet. He mentioned that since tmobile gave me wrong information I should be given a credit which I insisted I receive from Assurant since they provided wrong information.

I recently ran over my phone with the lawnmower. I filed my insurance claim about 6 pm. My replacement phone was delivered about 10:30 am the NEXT day!! I saw that the phone originated in PA and I am in Oklahoma. I was very pleased with how fast it arrived.

Bad service, wrong information about the claim, refurbished phone. Have to call 4 times to get info about the claim! Then waited more than a week for the shipping and delivery service. The first operator was rude and just give the impression of she wanna hang up the call.

My phone was overnighted by UPS and I was extremely satisfied with the prompt response from Assurant Insurance for in this day and age of this horrible disease we are all dealing with a phone is a necessity.

I didn't get a shipping label, I called to get one emailed to me but I never got one. The lady said it takes a couple hrs to get the email but I don't see why an email would take so long. Now I have to call back again.

The screen appears to not be set properly. It has some play in it. I went to T-Mobile and had a better screen saver put on it so it wouldn't get any scratches or cracks and guess what? I found a crack on it the next day. And now it has spread and I just got it. To top it off I made my claim on a Thursday before 8PM and I was told it would be there the next day. It finally came 4 days later. What's up with that??? Plus last time I made a claim it came with headphones but this time it didn't. Why?? I am not happy with the services this time. I feel as if though I should be reimburse with my money or a new phone.

I think that it's too much of problem when it takes more than 2 or 3 weeks for a phone to be replaced. We should not have to send personal information when it's a commercial account. I think that for commercial accounts you should have other options for us verify our claims.

The employee was very helpful and understanding. The new phone came quicker than I was told it would arrive. The whole process was painless and they were very supportive. The website was easy to navigate.

I thank you for a great service. The customer service was great and I couldn't score Assurant anything less than a 10 for perfect service. My claim was taken and I am grateful that I didn't have to buy another phone.

I was told my replacement wasn't available and it was back ordered..I still haven't got my check for the max cash allowed..Which was 1158$..I've sent my bill in from TMobile with my new phone and I can't get a live voice or real person to answer YOUR phone or email..Terrible!!

I received my new phone last week and it makes a horrible long noise when I get notifications or it rings and sometimes doesn’t make a noise at all. Seems as though there is an issue with the outgoing speaker. Can someone please help me with this issue. I use my phone at work and need to have the notifications.

11 days have passed and I have not received either one of my replacement devices. UPS returned to sender even though address was in fact correct on delivery ticket. Talked to Assurant after initial delivery date and was told that information was updated for UPS to deliver again to the given address on file.

Customer service was courteous and prompt handling my request to process the replacement of my phone. I had to pay my deductible, received confirmation of my order, and received the replacement phone the following day.

My screen was damaged. I made a claim and you guys sent a replacement. The experience was simple and everyone was helpful. I received assistance setting the phone up and the activation. Overall I think it was a positive experience.

Representative was quick and efficient. I originally had an issue processing a claim online and was connected with a representative that assisted me in processing my claim. She resolved my issue completely and ran through the entire process to ensure everything was clear prior to finalizing the replacement. Great service! Would definitely recommend.

Still waiting on a refund after I cancelled my claim just a couple hours after I made it because someone returned my phone after they realized they grabbed the wrong one the next day. Claim cancelled August 2nd...said I would have my money back in 10 days....I had to ask for a return label twice...Finally got it and mailed it August 10th...They received it August 12th but did not enter it into their warehouse until August 16th....Now it is August 27th and I still do not have my $249....I should have just kept the phone.

Easy claims process, reasonable price, the store where work was performed had wonderful staff and was very prompt. They kept me informed. I would definitely recommend Assurant, That pretty much sums up my review.

I filed a claim for my phone. They requested documents which I sent. One of the docs did not have a number they were looking for. Spent nearly 8 hours going between Assurant and Samsung to get a receipt with an IMEI number on it. My phone has that number etched into it, it is on the about screen, and on the box it came in. Filing this claim should have taken 5 minutes not my entire day especially for the cost of the program. My friends and family are canceling their policies based on this terrible experience. You should do the same or run if you haven't purchased one yet.

Very much will never refer anybody to Assurant due to the lack of comprehension skills by workers like they were lost. I was misled that told I had insurance on one phone on both phones with only had it on one phone. Benny charged me. Try to still charge me another 25 bucks after I paid 250 and my bill and a $23 convenience fee and I had Adeline and get the phone in the mail and they still charge me 23 bucks to activate it even though I had a SIM card. Are very unpleasant. We would not visit again.

The customer service representative was very nice but since I reported a lost phone, I had to wait 5 days for a decision & replacement. That is absolutely too long when a phone is a person's lifeline.

I was please with the accountability they took. I called and let them know my phone wasn't holding a charge, I was told to send $50 and my phone will be there in 2 days. Two days later my phone was at my house. So Happy to have them on my side. 5 stars all the time.

Nothing personal my experience was bad. Assurant never answered any of my many calls. I just wanted to send back the iPhone because I’m having the same battery issues, I thought I was going to get a brand new phone. Actually, my old phone’s battery it’s even better. So yes would I have known they were not send me an old phone I will have never ever spent $99 dollars. Most of all it’s a shame they can not even answer the phone. Thanks anyhow... Fernando **

Great touch on design app. Easy to use. Seamless process through PHD app. Good job guys. This is my second time and is way easy than it was. I would love to have the option to upgrade the phone since is been more than a year.

Initiating the claim was easy and pretty quick, however whoever started processing the claim didn't complete it and something that should have taken 1-2 days to approve ended up taking 3-4 days. If I hadn't called we would probably still be waiting!

Excellent and fast service. Thank you so much. I appreciate it. I hope you continue with this service without bureaucracy. Right now I can tell you “The insurance is working good for me." Is very important don’t put sanctions even charges by frequently messing devices. Now I feel good. Know that I have excellent protection with this insurance plan. Thank so much again.

I recently sent my replacement phone back and kept my broken one because the one I was sent was a different color than the one I previously had. It was later brought to my attention that it is stated in the policy (very small print) that the phone just has to be the same make and model. I was upset because this was never brought to my attention.

They were extremely responsive as always. Thank you. I have always had a very concerned response from them and extremely pleased with the timely response in my claim. Thank you for what you do and all the representatives are always professional regardless of what country of origin they are based at.

Very dissatisfied with communication and turnaround time. I use my phone for business & rely on it heavily to earn a living. I received my replacement phone 1 week after I reported it, with a dead battery and the refurbished cell phone was not even put back together correctly. The edges were out of line.

Overall the process of filing claim and getting approved was easy quick and very friendly! The issue arised when went to get screen fixed at CPR cell phone repair, where they recommended me to go. First they had to order my screen. Took 5 days. They said they call when it was in, never did so called them and turns out it came in but didn't tell me (fine, no big deal). Took phone in. Took about 2 hours to fix. Picked it up. Noticed when got home back glass of my S10+ was bit loose on phone. Pushed it together and was fine.. Put phone on charger and hour later went to pick it up and whole phone came apart.

I have received excellent customer service throughout the entire claims process. My replacement device came in sooner than expected. Even when I called with some unusual questions, the representatives I spoke with were patient, knowledgeable and helpful. Thanks!

At first, it was hard going through the online authenticating process. Assurant's system could not verify my passcode. The phone number provided did not have an option to talk to an operator either, it just kept telling me to go through the online option. Do I called my cell phone provider and my provider then linked me with one of Assurant's operator. The operator was able to verify my account and sent me a link to complete the claim online. Afterwards it went smooth and my claim was approved after one business day. I also received my replacement phone the following day. Overall I was satisfied.

Went fast and was easy to do all online without needing to speak with someone. Phone came, transferred data ... sent back old. Easy... Only thing is it came with glass protection but had dots of dust in it. If you do it at least put it correct.

Put in my claim easily online, my claim was accepted and approved within minutes. Paid my $99 and my phone was shipped the next day, I then received my phone the very next day. Wonderful experience. Very Happy.

1st cell was delivered to wrong address & Mark as delivered to my Address. After contacting Fedex several times and explaining to Fedex and Assurant I had cameras @hm Assurant contact Fedex & replace lost cell at no extra cost to me. 1 week later.

I went to T-Mobile store and they confirmed to me the spot for charging the phone is damaged. I called Assurant from the T-Mobile store and I got my new phone the next day which was amazing. Perfect customer service, considering that it is very difficult to stay long without your phone. Keep up the good work.

My device was delivery damage, Assurant asked me if box was damaged and I said the corner of the box wasn't in good shape, therefore I would have to wait 14 days for them to investigate the delivery with UPS. Why I have to wait 14 days to get another phone. Why I was held responsible for that. Why they didn't pack the phone original box in a delivery box with the proper packaging. I'm not responsible for training Assurant staff. I'm not resposible for delivery also. I'm responsible to pay my fees.

I have had a couple replacements with Assurant. I Called the day the incident happened. Spoke to a gentleman who was patient. Did the entire claim and waited while I put money to complete the transaction. It's now going on the third day and the money was not deducted. Two more calls to Assurant and the claim has not been processed. Told again 24 to 72 hours.?? What happened to the past submissions. My other items next day.. This watch will be 4 days and multiple calls. Dissatisfied.

Placed call on Sunday & reported my phone damaged and requested a replacement. Paid deductible yet package sat in New Castle, DE FedEx location. I had to call back looking for package and inform them that I hadn't yet received my replacement phone, for them to track it and place the blame on FedEx, FedEx states that since I am not a customer of their that the issue was with Assurant. I was xferred several times and on extended holds with no recourse for the this incredible mess up. Not happy at all with how each rep refused to take responsibility and make things right with me, the customer.

My smartphone had been stolen right out from under my nose. After reporting it, I then went to my local T-Mobile store, and they helped get in touch with Assurant, who took down the information and then expedited the closest thing to my model of phone, a Galaxy Note 8. The replacement model was a Galaxy Note 10. It arrived only a day late from delays due to COVID-19, which let me get back to work with minimal disruption.

My daughter ad her phone at work. When we went to search it was never found. It was very important to get it back. Except for a miscommunication regarding when we would receive the phone. All went well with our replacement phone.

So the representative I was speaking to made an error when filling out the claim and because of that I had to return the phone..Really inconvenient and it was was a such a simple mistake that went such a long way????

The process was very easy, even with Covid 19 delays phone got to me in a timely manner, completing the request form was short and fast which is very convenient, it helps to avoid any frustrations. Thank you.

Very satisfied with my new phone everything was smooth, I just hate that you all send with UPS. They always seem have problems delivering on time. I pay my deductible but I should also receive my items when told I would.

I am fairly satisfied but not completely as what was sent to me was just the device without accessories such as charger, case cover and screen protector. Sim pack was not also included in the package. All the same, I am satisfied.

I placed my claim online and within a few days I got my replacement, I was notified on my shipment and I have been using this service for many years and they are always prompt with service whether it's online or with a representative.

We accidentally dropped the phone and were able to file a claim and get a replacement phone. The process was easy and support people were very helpful! The return of the damaged phone was also simple and straightforward.. A return envelope is included and postage is included.

I called for a replacement phone for my lost iPhone. Paid the deductible and was sent a defective phone. I went to the T-Mobile and was informed I could only get a replacement phone was to upgrade. In which I did as I need a phone as I’m a healthcare worker and use it to communicate with my doctors and fellow nurses. I called Assurant and was told I couldn’t get my deductible refunded. Horrible experience.

I dropped my phone and the screen cracked. I contacted the insurance company via the live chat. They assisted me on how to file a claim using the website. I received my new phone the very next day. Awesome customer service.

It was a very easy process. I'll recommend it to anyone. The replacement device is like new. It's fast, easy, and simple to place a claim. Your device is sent next day delivery. I will recommend it to everyone.

My cell phone was stolen and all I had to do was make a simple phone call and I received my new phone in 2 days! I thought it would take at least a week with how slow everything has been moving lately but I got a notice that my claim was approved and the next day there was my phone! Could not have been any happier with the results.

Very satisfied with the replacement phone. This one works really well. Everything was done really fast and efficient. The new was phone was mail to me really quickly. Did not think I was going to be that fast.

This is absolutely the worst company ever. It took over a week to get a phone due to the people not being trained correctly. They mailed one phone to a P.O. box. Then two other people said I could have the screen repaired at uBreakit. Well they have no contract with them. Then it was CPR. No contract with them either. After that go to Apple store. Due to Covid no Apple store in my area. Good luck if you have to deal with this company. I hope I never have to call on them again.

It took a over a week for the phone to arrive and not only was it the WRONG phone, but when I took it to Xfinity turns out they sent a phone not even compatible, even though I submitted the claim through them. Ended up just paying my old phone off and upgrading so I wouldn't have to wait another 2 weeks to hopefully get the correct phone. So NEVER going through you guys again.

Customer service was horrible. Neither one really cared or wanted to help me. Did not answer questions directly, had to jump through hoops. They were a little confrontational, very rude. Got confirmation emails saying I was getting a BLACK phone, they sent me a BLUE one (this is where the customer service really just sucked). On top of that, I was supposed to get an upgrade to an S10 164 GB phone (I have the paper work as evidence), but was sent the S9 64 GB. Again, very bad customer service on the phone with this. Refused to answer questions about this, or just flat out did not care. I will be filing complaints with the BBB and FTC. You charge me $14 a month... for this crap service? I don't think so. Horrible, probably going to drop you.

The customer service representative was not clear on the length of time (it took 10 days to get another phone). He also was not clear on how the payment works. I had to pay 100 for another phone and then 25 more to turn it on. Had I known this I would have just got another phone. Very dissatisfied!

My phone screen was cracked and the speaker wasn't working. I got my new phone in a very timely fashion with no issues. New phone works perfect and everything was included to send old phone back. Really easy process.

Filled out the request for replacement via my T-Mobile account, and within moments my claim was approved and my new device arrived within 48 hrs. Was shocked that my replacement was a newer version of my replacement and was never used by another. In other words brand new in the box.

Took basically 3 weeks to get my phone. When it was supposed to be overnight. “Supervisors” need more training. I am still waiting for a regional to contact me. I want a refund of the deductible as this took way long than advertise. This is called false advertisement.

The entire claim process was pain free and fast, especially filling out the Online claim form! I was shocked to complete it within 10 minutes. Shipping was fast as well since I got the replacement within 2 business days (perhaps due to claiming on the weekend?).

The response time from me making the claim report to receiving the phone was faster than expected. I was also satisfied with cost that I had to pay, overall I am satisfied with the entire process from start to finish.

Updated on 09/03/2020: If I could give 0 stars I would... Placed claim 8/19/20, claim approved, still no phone and no word on when the warehouse can expect my model of phone to be in and the customer service agent I've been speaking to is kind but totally useless, no movement on any kind of credit or alternate recourse... At this point my only option seems to be to cancel my claim and pay for a new phone completely out of pocket despite paying insurance for over a year... This company totally sucks and does not care about their consumers!!! I only got any sort of response from this company because I left another negative after waiting for just one week... Beware!!!

I lost my iPhone, I placed a lost phone claim. I called 2 days later because luckily I found my phone, I was not able to cancel claim because the replacement was already shipped. I received the replacement phone on 8/17/20, I sent it back on 8/18/20. I called and was told my iPhone would be unlocked. I have been calling every day since & my iPhone is still locked I am unable to use it. I called T-Mobile & Apple support, they state everything is good on their end. I have been continuously calling Assurant and no one has been able to help unlock my phone. What am I supposed to do now?!?!

The phone was in good when receive but it did take longer to get that it says. It says two days but it took like almost a week. It should at least state that it takes longer rather than give me false hope.

I like how fast and dependable you all are. My screen was cracked unfortunately from a young child grabbing it off the table and I called and made my payment and my device came in as soon as possible. Thank you.

I’m happy with the fast delivery of the replacement device but not happy that we haven’t been able to activate the phone the phone yet due to giving the run around on it and Xfinity making us wait almost 2 weeks to get it activated????

I called to start a claim on a Friday. They didnt have my phone or the next one up. Told me someone would call me in 24 hours. Well that didnt happen or even 48 hours. When I called Monday they still had no answer from whoever makes the decision on upgrades. So I waited till friday. When I called they had found a phone for me. So the way I feel is they put me off till they could find a Note 9 to replace mine which would have been fine if they told me. I pay my bill on time and you dont have to wait for your insurance money. Tell me why I had to wait.

Representative were great, my only complaint was the time I had to wait on the phone to get a representative. It was ridiculous but good smooth transaction. Now as far as my phone replacement, not happy with it.