Assurant Phone Insurance Reviews

Very helpful. Customer service was great. They answered all my questions. Very polite and they knew their job well. I'm glad I've chosen Tmobile as my carrier. So far I've never had any issues with this service.

Didn't care so much for a upgrade. An Email regarding what kind of phone I'll be receiving would have been nice. Since it didn't come with charger, a type "C" that wasn't any help. But thanks for trying. Problems concerned: different charger cable, phone was smaller and I didn't care for an upgrade without a notification. Might not add this to my phone plan next time.

I have toddlers so I have had to complete multiple insurance claims. The process this go round was very easy and hassle free. I mean it was by far my easiest. I am not sure what updates they have done, but BRAVO!!!

The replaced device has issues with its charging port and the charge doesn't stand long and gets drained out really soon. I am charged 99$ for this. I need some explanation on how can this device is certified as to reuse. It's being dead most of the time. I hope I get an answer from your end.

I received a used tablet. I paid $50 for a used tablet that was bad but was not able to get the tablet activated because it was still in the other user name so we still have a broken tablet that is not even mine. I don't even know why I even pay for insurance.

I was very satisfied with the customer service I was given. Assurant was very polite and helpful! The replacement of my phone was extremely quick! The website is very easily used and I was given step by step instructions for the claim process and for the entire process of my claim!!!

The screen was cracked on my J1 cellphone and I needed it replaced due to me needing for work and daily dealing with people far and near. Thanks for responding so quickly. Thanks guys. You are super awesome.

Representative was knowledgeable, friendly & pleasant, great rapport. Rep made claim easy to file, & product was delivered as promised, within 24 hours. Unbelievable, considering current situation with Covid. Would highly recommend to anyone who does not have insurance.

Excellent and super fast online service. Totally recommend 100% to everyone who's has insurance on their phones. Shipment was super fast and easy to send back as well. No wait nor I had to speak to a person either!!

The service I received was very professional. A pleasant experience for having to deal with an unfortunate mechanical issue. Very quick turnaround time in replacing my phone. I would completely recommend Assurant to my friends and family.

They made it incredibly easy to file my claim. The customer service rep was genuinely friendly, and informative. None of that robotic, scripted banter. They overnighted my phone to me quickly, and it was done. I appreciate the level of professionalism, while maintaining a pulse.

It was a long process due to the change in the solution. Instead of getting a new device, I was told to get it repaired by having a new screen installed. The process took almost a week to complete because the employees didn't order my part right away because I couldn't answer my phone (the screen wasn't functional). And when the part was ordered, it was too late to get my phone fixed right away. I had to wait until the following Monday afternoon. I won't say that I was dissatisfied, but a little perturbed with the ordering of the part being late.

I submitted my claim for my device and received it the following day but it did not come with a charger. It was a different model than I originally had and therefore the charger was different. I had to call in and explained that my case did not fit this new phone and I did not have a charger to fit this device. I was told one would be overnighted. I finally received the charger 5 days later and it was the wrong charger. I called back in and was told I would have to return the wrong charger before I would be issued the correct charger. After having to speak with a supervisor I finally got the new charger sent out. Therefore it took a week to get a working phone.

Samsung Galaxy A21 32GB Black A215U. Cellphone replacement phone arrived in good condition. The only thing that was missing was the charge cord. I've had this replacement phone for about one (1) week, and so far so good.

So far I'm really happy with the quickness of receiving my replacement tablet and the easiness of the claim process. I will definitely recommend them to other people. Assurant rocks all the time. Thank you for always going above and beyond.

I am highly satisfied with this service. Got the replacement phone fast. I highly recommend this program to others. Even though my phone was water damaged. This company still helped replace the phone immediately. For the price it is definitely worth having.

Hard time understanding English from tech. The store I brought the phone from did not help me fill out an application. No PIN number, no account number. Had a hard time getting into my account. No pet name, no elementary school name, very unprofessional... They put information into the system that wasn't mine!@!!

They delivered the phone the very next day and I ordered it on a Sunday. Even through the weekend it was still delivered the next business day! I am happy with my replacement and I will always be getting insurance on my phone from now on.

I sent a email about the phone and it was accepted on the same day. I got the replacement phone the very next day. I was very happy that my son got his phone and did even have to miss a call. Thank you so much.

Very great service! My phone finally gave in after 2yrs. I needed a new one. Called customer service paid deductible, and wallah! In 24-48 hours my claim was approved and new phone at my place. I'm impressed at how everything went so smooth and easy! Super Fast and Stress free service. Thank You!

Awesome experience using this warranty service for my cellphone. Claim was easy to submit, replacement phone sent the next day, with a return envelope to send the damaged phone back. I was very pleased and satisfied with my experience!!

I’m with a certain large mobile carrier. After hours and hours of back and forth of who is to replace my daughter's phone, carrier or insurance. (Newer phone malfunctioning from hardware) So obviously it wasn’t insurance who is responsible and they straight up upgraded my daughter to a brand new phone, free of charge because this carrier refused and it was their responsibility. So 5 STARS!! Thank you!!

I believe I lost my phone when I placed it on the top of the car while I was putting my toddler in her car seat. I called Assurant and my claim was approved. I appreciate that a replacement phone was sent just a couple or three days later.

At first I mistakenly thought that I was going to have problems and getting the insurance to honor the claim was going to be like pulling teeth, but after going through the process of filing a claim and the fact that it was processed and shipped overnight and I actually had the replacement phone the very next day after filing the claim. I have a very different opinion of Assurant Insurance and am extremely pleased with the quick process and service at a moment when it really counts. I am also glad that I made the wise choice to get the insurance for my phone otherwise it would have cost me a great deal of money to buy a new Samsung Galaxy phone.

When the Incident 1st happens agent told me the word new replacement devices available after waiting 6 months. Finally one became available. I paid for the expedited shipping to have it the next day and received it a week later without getting a refund for paying for the expedited shipping... very poor and unprofessional.. especially after paying them every month for a little under a year and this is the way that a loyal customer is treated....I'd honestly do without mobile insurance after this experience.

Everything shipped well and works fine. Glad they sent a sim slot key and charger this time. The other times before I was without a charger at the same time I was without My phone. Having an extra or should I say, "only" charging plug I had comes in handy or in prior hardly and hindsight now things are getting better.

Smooth transaction. I received the phone in a day and everything was fine even the color was the same. I have always had good service with Assurant. I hope that I don't need to make any further claims but if I do I will feel assured!

The transaction was fast and easy. I answered a few questions paid my deductible and I received my iPad within a few day. Very pleased with the service. Now is way easier and convenient than before to file a claim and get a replacement.

I was so happy that you guys responded so quickly. My phone was replaced within 72 hours. Customer was also great to talk to. This was my first time dealing with this kind of situation and I'm glad it turned out so good... Thank You!

I am very very happy with T-Mobile and the Oxford Oh store.. The guys at the store are the most helpful, courteous, and efficient people anywhere. Assurant was very quick and efficient. You can't beat the phone service or customer service anywhere.. I love Love T-Mobile.

It was very fast shipping and easy process in getting a replacement. It came fast and the cost was very inexpensive. When you have kids it's best to have protection on their phones. Thank you for being so prompt.

I'm very happy with the service fast and accurate and on time like they say. Easy to do the claim. The response right away. Instructions clear and all set up to return the damaged phone. I will recommend to my friends.

Service was good but I believe they could work on making the online application less complicated. It takes a long time to feel out and the staff at Metro are held up waiting for you to complete it. Other customers are waiting to be helped and it really creates a long wait time in the store.

We had a spare phone in our office and a spare sim card for the phone that was lost. Our employee who needed a phone put the sim card in the spare phone and Assurant turned off our spare phone. I always keep duplicates of our employee's sim cards. My employee's phone was lost.

Solved the issue quickly and professionally. Great fast and friendly! Was able to get everything handled in a timely manner and no issues or anything came about. Definitely recommend my any services through Assurant!

Waited almost 2 full weeks to get my replacement device. They said there was an imei issue and I had to call about 4 times and all they told me was I had to wait for it. Then the device deactivated my current device while I was driving in the mtns with no warning!! THEN the device wouldn’t even activate. Nightmare.

The person helping me was very courteous and helped me throughly. It did not take forever because the assistant was knowledgeable and answered all my questions. There is not much more to say other than it was a pleasant experience.

I had dropped my cellphone and cracked the screen, making multiple portions of it unusable. The claim filing process was very simple and quick to make a justified decision. My replacement device is EXACT same Samsung I paid off 4 years ago. I would recommend Assurant to other Tmobile users. I've attached the image of my old phone screen for laughs. :)

CPR device repair handled my claim professionally and very quickly. I would recommend their services to anyone. Their staff was courteous and very knowledgeable. I reside pretty close to this shop, so I was able to drop my phone off and then pick it up the same day.

Process was easy and quickly once all the information was submitted. The reps that I spoke with were friendly and eager to get the phone replaced so I would highly recommend that getting the insurance is a must.

Great customer service. Speedy service. Next day I got my phone. THANK YOU so much for great service. Took my phone to a T-Mobile store and they activated it very quickly. Glad I am with T-Mobile. Thank you.

The replacement device they sent is totally unacceptable. I have been paying the highest tier premium of insurance for over 3 years with no claims, and as replacement for my iPhone 8+ they sent a noticeably way smaller phone, iPhone XR. I hate it. There are refurbished 8+ available on bestbuy and I would have been happy with that. They had none available at Assurant but could have acquired one. If that was not possible I should have been sent a comparable replacement.

The operator was really nice and helpful. They solved my issues very quickly and got the phone to me the very next day. They were very knowledgeable about the problem with the phone and knew it had to be replaced. I am grateful that they wanted to help and seemed so happy with their job.

I received a new phone. Didn’t return within 90 days. Spoke to rep then manager. I still have phone and return box in hand and the manager said if it was on the way she would have done something. What is the difference if it’s on the way or if I ship it in 5 mins at post office around the corner from my house... Phone still works just cracked on both sides then they asked to send it back and pay for it. Really.

I had to call Assurant 3 times in order to process my claim. I tried to complete complete my claim online but kept being directed to Apple. After I spoke with Apple I decided I did not want to file a claim with them. I called Assurant back and was told I had to work through Apple. I contacted T-Mobile for help and after calling Assurant a 3rd time and being on hold for 20 mins or more they decided to process my claim. I was told that Apple was upset that customers were using Assurant to process claims so their policy was changed and if a customer has AppleCare they have to file a claim with Apple. I didn’t even realize I had Apple care. I asked about dropping it but was not given any information on how to do that. This was a frustrating process.

The experience with Assurant was the worst I have ever dealt with in my life. I have not received my complete phone yet and if I don't receive it I'm going to make a stop payment through my bank because I have not received my complete phone. They are very rude and very disrespectful and I will be cancelling my insurance from my phone and never do business with Assurant again.

The exchange of my damaged phone was easy and fast. The deductible was affordable and I am happy with my experience. I highly recommend this company and will continue to get coverage for my phones through them.

Broke the camera lens on my phone. Putting in a claim with Assurant was an EXCELLENT experience! There was no problems and no hassle to put in a claim. They sent the phone overnight and I had my replacement phone two days after I put in my claim. VERY happy with Assurant! Could not be happier with the service. Thank you!

Agent lied about the replacement phone. He said that I could and would get the phone in green - but, Assurant did NOT! Why did I pay $175.00 for the phone I did not want. I still have not yet used this phone. I'm still trying to find someone to get it to. Maybe it's this bad customer service is why U.S. Cellular is not retaining Assurant Ins. any more.

I had called originally and was directed to your website. It was very easy and the replacement phone arrived the following day. Took it to T Mobile and they were able to transfer everything from the damaged phone to the new one. Returning the damaged phone was easy also. Very satisfied with the whole process.

I was satisfied with the timely response from Assurant. They sent the replacement of my phone on time and in a professional manner. I recommend this service to my friends and family. Continue the professional service.

My phone would not turn on. Submitted claim and received a new phone. Good experience. Only negative was the phone took two days to ship. The process of filing claim was fairly simple, except I had to call for date of original phone purchase.

While you never want to have to use the insurance program for your phone - recently my iPhone XS just stopped working. I was able to fill out the claim form online and had a replacement phone by the next afternoon. Return labels and packaging was sent for the old phone which made it easy to drop off for return.

Love how fast and easy it was to file a claim and to receive my new phone. I had two accidents in a row that the phone broke and each time the process was fast and easy to do. Definitely like the service!

The worst customer service experience (nightmare) in my life. Guys! You are doing really bad, get training, change careers or replace everybody. It was very frustrating, annoying and very difficult moment, also the app needs to get fixed. It’s not working properly.

After visiting the T-Mobile store and told the phone was totally gone, made one phone call and the rep quickly and courteously handled the claim. I received the replacement the next day and was up and running within minutes. This is the first time I've had to use this insurance and will continue to use this service. I highly recommend this to everyone.

This was the worst. I had my phone replaced for actual damage within manufacturer warranty. This second time is because of the charger. I cannot understand why I would be charged a monthly fee to be charged another fee to be sent a replacement handset without a replacement charger-twice! I am utterly embarrassed and mentally exhausted. Please do not charge me an additional dollar for services or the phone (IMEI#354824090774550) being returned tomorrow 3/10/21. My handset should be in proper working order at that time. Thank you for this experience with handset insurance.

The website was very easy to use and I was able to submit my claim for a damaged device, without any problem. I received a quick e-mail confirmation and within days, had a replacement device delivered to my home. There were instructions for data transfer as well as return instructions. When my device was received by Assurant, I received a message and everything went smoothly. This was a wonderful and easy experience.

The service is very horrible. When I asked you guys to replace my watch you guys took too long to replace it and did not guaranteed me the same product that I spent $600 on. I ordered a rose gold watch and you guys sent me a two-tone watch which was not the same thing I ordered. I’ll give you guys a negative one star.

It is going on two weeks when this company took my money and was to refund me because I didn’t receive any product. I followed all the steps that they told me and now I’m still waiting on my refund, this company is not a good business do have insurance through. It is a nightmare. Beware.

I am very satisfied with the service I received. I was able to complete the claim online with ease and was shipped a new phone within days. The package included a prepaid return mailer for the damaged phone.

Submitting the request and receiving the replacement phone was easy as 1 2 3. No complaints. Great process. Only thing I would have liked was a confirmation email when the phone that I mailed back was received so I would know for sure we were all squared away.

I had trouble activating my phone because I entered the wrong IMEI number. Once that was corrected yesterday (3/8/21) I was able to get it activated. Now that it's activated I need to figure out how to get my old phone mailed back in so I don't get charged for it. I'm disabled & don't drive.

I was very surprised and pleased at how easy it was to fill out forms and get responses from the team. I was very grateful also that I was able to get a replacement in one day. Thank you for your outstanding service.

I spent, on 2 occasions, over an hour on the phone, on hold, and then being continually re-routed back to t-mobile general line, with no explanation as to why they weren't processing my claim. I was told by Assurant, after gathering info, "Ok, we'll get you over to the person that is going to get your replacement for you," and then boom, back to t-mobile to start the hour waiting/hold process all over again. I was so frustrated. I had to go in to t-mobile store to ask for assistance. I guess I didn't put in a pin, but they texted or emailed a code and I provided the code both times, was never told why I was being re routed. Such poor customer service. I filed a complaint about assurant with t mobile as well.

I don't understand why this phone was less than one year old and stopped working. We pay for the insurance so why did we have to pay $99 to get a replacement....and a refurbished phone to boot. Very disappointed with the level of service on the phone and at the local store. Even the customer service rep was puzzled at why we had to pay anything.

My phone was damaged/destroyed. I filed a claim and within 3 days, I had a new phone. The process was easy and the staff was very professional. Their verbal and written communication was very clear and concise. Thanks for a job well done.

I had a horrible experience. My claim was made in Oct and the rep said I have a year to pay the deductible. Fast forward and they will no longer validate or keep their end of the word of 1year bc policy changed. No one ever sent out anything to state this would be the case. They were unwilling to try to come to any understanding or compromise.

Very speedy. I hour through you as instructions on how to transfer data and photos and chats so we don't lose our files. Thank you for the quick answers, your staff were very friendly and not too much questions that prolong the process of claim.

Great review, awesome service. My only question would be whether I could have received my device quicker. I filed my claim on Friday afternoon and didn't receive the replacement until Monday evening. I suppose that is due to the weekend so I say thanks!

Was able to complete everything online which was very easy. Simple to use. Received my phone in 2 days through UPS. Usually takes longer for anything to get to Hawaii. Appreciate the fast and reliable service.

The A11 phone is not good and people paying their money for a couple months use is not good. And the fact that I pay insurance I shouldn't have to pay any more money for a phone not even last a 6 months. So unfair.

My experience was really bad. I have to wait for a lot of time and no help. Process is just too long and too complicated. I have to go back to the store three times to help me out because you keeping sending information to the broken phone. I'm really disappointed with the insurance and the process so I decide to don't have insurance anymore.

Assurant handled my claim with professionalism. That's why I gave Assurant five stars. Filing an claim with their automated service works really well. With simple instructions on getting the damaged product returned to their facility.

The first email I received from you had a bold headline “We have received your request“. Because I skimmed it I didn’t realize until days later I still needed to complete the process. I would change the first email to let the receiver know that you have one more step to complete this process to get your phone. Otherwise it was a great and very simple experience!

The agent keeps trying to sell me stuff I did not want but said I had to buy to get my claim number. I have never been treated this way before so I suggest you need to train your telephone agents how to deal with customers.

I dropped my phone which cracked the screen and I made a claim fast and easy on the website. My phone was shipped the next day and I received it same day. I couldn't be happier with this insurance. It is definitely worth the money!

Customer service representative was amazing, patient, and understanding. I received my phone in like a day or two. No discrepancies or misunderstanding. They made it easy as I'm not the account holder but part of the account. No hassle there.

They play games with me. I send one broken one last year in November from New York to York PA AND THEY TOLD ME the package got there in Jan 6. The package was on the road for 2 months and they told me that the package was empty and they make me pay for the broken phone. After that they play games with me. I ask them why the label that they send me don't have insurance and they did not have answer for that.

Company has no policy on what to do if phone is found, even on day of claim within 2 hrs of claim. They said they would stop the phone from coming to me and refund, fail. They said they would turn the old phone back on, fail.

Took no time at all to receive a replacement phone, and the process was outstanding. I will continue to carry the Assurant phone insurance. We were very pleased with the service we received. Please continue with your excellent services!

10 days waiting to get my phone. When everything was perfectly filled up. They said they was calling to the designated number about the progress of the claim, when I never received any calls. Then when I got my phone (at last) we notice that they was calling to my number of the one was lost, having it on file they was calling to that number. Obviously I was never got the calls.

Didn't arrive as stated. I was Forced to make several customer service calls to help resolve the issue and get tracking information. No offers of apologies or accommodation. Poor customer service received. Made me consider cancellation.

I have had Assurant since I had my phone. The accuracy of replacing my device has always been excellent and the price is fabulous. Couldn’t ask for anything else. You don’t have to wait a whole week for your device.

I noticed on my claim I was sent the wrong phone. I called in but my replacement was already shipped. I was instructed to return the incorrect phone and the correct phone would be shipped. I did just that. The return was received on 3/4 and I am still waiting for the correct replacement to be shipped to me. I emailed Assurant only to be told that my return hasn't been scanned in. I think it's poor customer service to make a customer wait for an issue to be corrected when they themselves discovered the error? Why make me suffer for your mistake?

Assurant Claims has always been fast and reliable. I am able to get a new phone, transfer everything I need to it and then have a pre-packaged and label to send the broken one back. Very excellent service, top notch!

The screen on the replacement phone is not working. Poor typing and response. Can't sense some touches and too sensitive on selecting things not touched. Can't get through to speak to someone. I paid $149 deductible to receive another broken phone.

In spite of it being completely automated my experience was very good. The process was seamless, I was able to get to the phone very quickly, and then the return envelope was very easy for me to get it back to you as quickly as possible.

Very quick to help resolve the problem I was having and highly appreciate the service. Really showed me that it's worthwhile having this company for service with my device and will let family and friends about the service that was showed.

I was sent A refurbished Phone. I am still paying for a brand new one. When I called I was upset and was told that I need to send both Phones back To try and get my new one. But That would leave me without For who knew how long. Then I was told if the phone Broke I have 14 Days to return It. This is very upsetting as I had already just paid 99.00 To get a phone fixed.

Submitted claim and it was delivered promptly. I wish it would have come with an extra return bag, but we made the one it arrived in work. Back and running without too long of a delay. Glad we got insurance.

Needed phone replacement and was delivered handled and new phone delivered within 24 hours. Excellent customer service and fast delivery. Have nothing bad to say for my transaction. And that's all I have to say. Thanks.

Getting the claim filed was ok. But for an overnight delivery, it took 4 days. The phone is ok, but received no charger. And it took a minute to figure out phone, with no instructions or idea of how to operate it. But, while trying to activate it...they kept trying to charge me for the activation. And I couldnt understand his accent....I got praised tho for being a great customer for ten years...tho. It was a hassle to do this. After ten years, it shouldnt be....Anyways, hope I have better results with this phone and service.

Placed a claim, got replacement device and it was defective as well. Been trying for a week with calls and visits to Metro PCs store to get it to work. Called today to get it replaced and I have to send it back and they will send me a new one. Been almost two weeks without a working phone only to have to wait longer. Very very frustrating.

Received the replacement within a day or two, very quick and easy to return the old device. Respond time was excellent! I was given a box prelabeled to return the damaged device! Definitely would recommend to others!

The system itself it’s a mess. You have to do everything on the system and the system don’t always works fine. I had to submit more than 5 times the same document because I never received the confirmation mail.

It was just because we had many on the phone helping us. I was in Atlanta. My sister who we were trying to get replacement device was in South Carolina. You made it SUPER EASY. THANKS.

I received the new phone already, but I bought another one before because I can be without it, (I received calls from work). At the moment to pay in the claim, I had to do 3 tries because the system couldn't catch my voice (just let you know), Thanks for your help.

I'm a nurse at our local hospital here in Montgomery Alabama and I had a patient coding and my phone drop off of my phone clip. It was secured in a case and dropped and was damage. I filed a claim and it was quick and easy. Assurant did a wonderful job of replacing my phone. Fantastic!!

The phone was send out right away and had no hassle. There was no problem receiving the item and sending back. The help was excellent and also there was so many attention given to help with replacing the phone. I recommend to use this for any help needed.

I still haven’t received my new phone and was given no tracking info. Was given no eta and still wondering if I’ll ever get my phone. If it was delivered, was it put in my mail box or was it left on my door step for anyone to take?

It was good, friendly, fast and courtes. No problems. Just wish I did not have to pay I have insurance but Metro is good. I like the phone. Now I have a case so it's protected. The lady at the store was.

Our son broke my husband screen, thank god for the insurance we were able to replace it, the process was fast, the agent really did an Excellent job to help us with the claim, quick response and fast delivery.

It took two weeks to get the replacement phone. My son was without a phone for work for two weeks. Your customer service sucks! The store Metro PCS is at the very bottom of the pit for helping customers with their insurance after selling it to them. You guys have the worst customer service I have ever dealt with. I will never recommend you to anyone.

Horrible experience. Took too long. They read a script. Cost me money. I did everything they wanted and still didn't get my phone for 6 days when I was told next day mail. Would never recommend them to anyone. Metro used to have a much better insurance company.

The representative was knowledgeable. Also service was great. I received my package in a timely manner. The representative was knowledgeable. Also service was great. I received my package in a timely manner.

It was way easier than I expected! Thank you for making life a little simpler! From making the claim online to going into a branch for help setting up the new phone.. I'm more than satisfied! Again thank you so very much!

I had forgotten about the $99 co-pay, fee, charge for the repairs. Fine print. Just like other insurances I guess with deductible. I received replacement phone very quickly and return package for damaged phone. Instructions clear. Just never notified when my old phone was received. I had to check the return tracking number to find out.

My claim was handled efficiently and effectively. I submitted my claim, filled out the paperwork and my claim was handled. It was easy and efficient. There was no long drawn out correspondence. There was a simple form that Is needed to begin filing the claim and after the call to report the issue, the claim application is completed. The process is simple, easy and safe.

Was very pleased on how easy it was to submit my request and receive my order. The process was fast and effective and I felt comfortable with it all. I appreciate the follow up email and texts with updates to my order.

Dropped my phone late night at work. Did not see it. Drove over with three axle tractor. Broke all face glass. Needed to file an insurance claim to replace phone. Filed on Thursday. Had replacement on Saturday.. A job well done, thank you..

I dropped my phone in the lake ice fishing. It didn't take long to get my replacement. The process was very easy to do online. They were very understanding. It would have been faster but the bank took an extra day to pay the fee.

My original device needed to be replace due being heavily damaged. I remembered that my original phone was covered under insurance within my monthly bill. I called and was assisted. The process was pretty smooth overall.

Glass was broken from fall. Store clerk helped with claim. Due to weather delivery took longer than expected to get replacement. Day received went to Metro for assistance to transfer info. Young lady was extremely gracious with my questions and help.

You state that I received a replacement phone; however, the existing phone screen was replaced. I was told that if the screen could not be repaired I would have to contact you to arrange for a replacement phone.

The process was smooth. Got the phone order in and received the device. Got the next day and got the phone back in service and we can continue doing business and not missing calls from our customers. The operator was very friendly and helpful.

My experience was amazing, I have had to use this many times over the years and the service I receive great service, and the fastest turn around. I hope that I don't have to replace again for a while. But knowing the ease of it is great.

My son cracked the screen on his Galaxy A21. I went to the site and put in a claim, answered a couple of questions and my claim was approved. Had a replacement phone in 2 business days. That's customer service!

I accidentally tossed my phone in the washing machine. I called customer service and she was awesome. She was polite, friendly and didn't question how I damaged my phone, just accepted what I told her. UPS took almost a week to get me the phone from Texarkana to New Boston (25 miles). But that is not the fault of Assurant. Pleasant experience. I do however have to go to a Metro store since my SIM card won't read.

My experience with Assurant was horrible and I was charged for a phone that was destroyed and I was told didn't need back. It was shattered in 1000's of pieces but your Assurant Rep told me I should have sent it back even if it was in pieces along with the dirt from the ground. That's WRONG - very upset with the way this claim was handled and I had to pay the deductible for the replacement and STILL BILLED for $284 for the phone that was damaged.

I had received a bad replacement and they were very prompt getting me another device out. It came overnight and was very easy to set up. I had lost my original device several months ago. All of the representatives were friendly.

Sent me the wrong device. And the customer service was terrible. The service provided to start my claim was terrible and nobody told me that Assurant it was going to send me a phone that has been refurbished. Terrible experience.

The phone never worked properly from the get go. Tried to work through everything. Had visited the T-Mobile store so many times to fix issues. I did drop it several months after receiving it which probably didn't help but was not the cause of the issues. Getting a replacement has helped a lot. Email is coming in, updates are happening. Connections are better. Thank you.

All went well and I appreciate your quick responses. I will recommend my friends. I will certainly give you a call when I am ready to purchase another phone. One thing is that I didn't know about the WhatsApp back up and still trying to figure it out.

Overall I had a great experience filing my claim and getting my replacement quickly. Saturday I filed the claim, phone was at my doorstep that very next Monday. The return of the original phone was extremely easy as well. Thank you!

Had to open a claim for my damaged iPhone. Process was fairly simple, however I had to update the claim several times just to get it all correct. Once everything was correct they shipped the phone pretty quickly. They did sent it to the wrong address though, my workplace instead of my home. Don't really know that happened! All's well that ends well I guess.

I still have not even received my phone. It has been over a week. I called FedEx and they were unable to give me any information other than to “just wait” this process and not having a phone has been stressful to say the least.

The process what super easy. I filed my claim online. Paid a super small reasonable deducible. Received my device super fast, and received an email once they received the damaged phone... Loved the process.

I filed a claim on 9/20/2020 called dozens of times for you to tell me that you didn't have a replacement. It took five months to get the phone and you took the payment out every month. You gave me a option to buy a phone and you would reimburse me. Isn't that why we pay you.

The shipper still has not delivered my device after a week with no delivery date available. Assurant keeps telling I have to wait indefinitely because the shipper is having problems. That's not my problem. Assurant should have canceled the delivery on their end, requested the device be sent back to them. In the process Assurant should have resent me another device with a different shipper. I take it I'm receiving this email because even Assurant thinks I should have received my device by now. Do better for your customers. The customer should never be penalized for things that are out of their control. That's for Assurant to deal with.

The customer services representative was awesome but I hate this phone. I have paid for 2 insurance claims and it's worse. Every time it's worse. Can you all please do something about this or I'm gonna have to go with another company.

I still haven't received my phone but FedEx said they couldn't deliver it cuz there was no such address. Now when I finally got a hold of your company the address is right on the box but they wanted MetroPCS to call them and allow them to deliver the phone. Makes no sense so what do I go from here? I went through five people and it all started from all over again and the people I was talking to three of them I couldn't even understand. You need people who can understand English and also they couldn't help me. They said they couldn't dial out to FedEx to finish the process. My number is **. Please get back with me. I have no clue where the phone is anymore. I'm just so aggravated with Assurant and FedEx cuz I've had plenty of products delivered to this address.

Cons: It took 3 weeks to get this straightened out and get my replacement phone. Had to call in 3 times to get this all straightened out. First rep said he was forwarding my claim for processing, but actually cancelled my claim. 2nd rep reopened the claim - never received a verification on it being processed. 3rd call I demanded to speak with a supervisor and then it got processed. Follow-up is non-existent.

Erin (I hope I'm spelling it right) was PHENOMENAL in getting my claim processed and was extremely helpful. I got everything I needed and she gave me a personal guarantee which she held to in every sense she could..

The replacement sent to me has the same issues the first one did. Which is some inabilities at times to press the screen and get a response. Such as when choosing items in YouTube. Many times the first two rows will not allow me to access those videos. And I did not receive a charger with my replacement either. Both where lost/stolen together. I paid almost half of the original price to get a replacement. Not worth the money each month to have insurance.

I went online to order a replacement device. The process was very easy and straightforward. I would recommend to anyone needing a service to use the online service. My device arrive within the next 3 days.

The representatives were and are very helpful. The response is very quick. Helped me with a phone then another right after. They were very understanding when my wife dropped her new phone right after receiving it..

My claim was reported on 2/16/21 and as of today 3/1/21 I am still NOT in receipt of the replacement phone. Therefore I am responding with this poor rating. Please make note that this replacement item has NOT been received. Thank you.

Thank you for providing a replacement phone... Delivery took a bit longer than expected (6days)... Return was easy to do.. The new phone seems to be working exceptionally well... To order the new phone was done online and was very simple to do.

I originally spoke with a woman that was very rude and Condescending when it came to setting up my claim. After contacting T-Mobile and explaining the disapproval my T-Mobile representative contacted Assurant and walk them through everything which resulted in me having a speedy replacement delivery.

Took a very long time to process my claim. My documents were constantly not going through. They were not informative when on the phone. For instance they never told us it was the primary Acct holder whose DL they needed and not the phone owners. This delayed the process 4 days. Was a lot of the runaround and time consuming. Plan to switch phone companies due to this being the insurance for my current carrier. Went 2 weeks without a phone due to the process this insurance makes you go through to file a claim.

Phone was lost during delivery, and still hasn't been delivered in over a week since the order was placed. The support staff were unable to do anything after placing the order to ship to a local US Cellular store for pickup instead, and this has been an incredibly frustrating experience. Not entirely the fault of the company though.

12/01/2020 filed a claim when my phone began to not charge, the screen was cracked & having misc. problems with my insured phone. Today is 3/01/2021I still am trying to get Assurant to respect our contract! I received a used phone with no charger, cord, tool to open slot for the sim, instructions for loading the sim & the phone itself never worked. I returned it & was told they had not received it and I was suddenly responsible for its shipping. I had handed it to the postman & knew it had been mailed because I had filled out the return address. So after feeling accused of lying & having to do far more than was my responsibility they "discovered" the phone was & had been there & I thought they were going to make things right.

The phone replacement has not arrived and it's been more than a week ago since they said it shipped. I need the phone to be here like they say it's expedited but clearly it wasn't. The one I am replacing it's cracked from screen and I need a new one.

My new phone came right away which was great. But it was very stressful because my old phone screen was black, was not working, and I had only 10 days to return the old phone. I had to find someone that knew how to save my pictures and contacts with a black screen. Finally found someone in Columbus who was able to do it. US Cellular was no help.

The replacement phone I received was dirty and obviously refurbished. I understand the replacement phones could be used but you didn't even replace the previous owner's dirty screen protector. Very gross. Especially with COVID. How can I be confident the rest of the phone was taken care of during the refurbishing process? I would like a new, clean phone. Maybe even an upgrade? Not a very good time to be sending dirty phones to customers during a pandemic..

Did not get my overnight delivery. It took over a week to get here. Once it got here the phone was slow/screen responsiveness. And child not use my son card from previous phone and had to use the new one and Metro pcs wanted to charge me to activate new phone. Also it didn't come unlocked as I just got my previous phone done.

I had my phone stolen but it was retrieved. The supervisor fixed the issue and now I am sending back my replacement phone. Supervisor did excelland job for me. I was encouraged by how that person fixed the matter.

It took too many calls and too many days to get approved. Each time I call it was something different and if I did not call, I would never know that it was not processed, I have not received the replacement yet and it is now one month ago that I reported this item lost. Your slow response to verify and FedEx who have not delivered the item makes you look inefficient and uses poor excuse like this virus and the weather. This is no excuse.