Assurant Phone Insurance Reviews

I was sent a defective phone that didn’t charge and died soon after I received it. I had to then go to a T-Mobile store, have them Place an order for a warranty phone and wait an additional two days for that.

SIM card reader stopped working. Received replacement phone several days because of Labor Day holiday and weekend. Happy with service. Everyone was helpful and service was great. Will recommend the company if asked.

I submitted my claim online and the process was very easy and simple. I received updates regarding my claim in a timely manner via email. My replacement device arrived 2 days after my claim was approved despite the current pandemic.

Was able to get a new phone in three days and the process was easy and quick. Activation was simple also. Hopefully I don't have to go through the process again, but if I do I know it will be simple. Thank you.

Fast quick service. When my husband's phone needed to be replaced I filed a claim and paid my fee. Quickly received a replacement. He was up and running within a day and returning the old phone was just as easy.

When I received the device the plastic around it was not secure so the device slid out and cracked the screen. I still have tried to use the device but the more I push on the screen the more the screen shatters.

When dealing with insurance, I typically have a hard time. Usually with the process of claiming damages an such. Assurant has nothing remotely close to a "hard time" when it comes to claiming damages or losses to your device. If you can read and follow simple instructions, these guys are the best out there... hands down.

My experience was great. Thank you so much. It was fast and accurate. The customer service was courteous patient and provided me with everything I needed. If I have any problems I will contact you immediately.

The only problem I have is that for the duration of the waiting process for my new insured phone to cube in the mail, I was left without any phone at all. I feel like I should have had a loaner phone in the process.. Other than that is great..

I give Assurant a 5 stars because I used assurant a couple of times. The phone insurance is worth getting and having for when your phone does break or get damaged. They have good service and fast delivery, the online claim was simple and easy to use..Thank You.

I like the experience with this company but if I need I would like more up to date information on time with my schedule in an e-mail. If there are more people whom or who would agree I appreciate the opportunity to work with the new ideas which allow better customer powerful.

My wife phone was damaged and we call to report it and the rep that took the call was very helpful and made it very easy for us to obtain our replacement phone. We are very happy and thankful with Assurant.

Horrible insurance. Takes forever for loaner phone and to have repair done. Would never have purchased T-Mobile insurance if I knew this is how a claim would go. And costs a fortune compared to others. Will buy phones elsewhere for now on.

I did not receive my phone until 10 days later. Yet I was told it would be the next business day. My phone is for work so I lost a weeks worth of pay due to Assurant's lack of speed of service. It makes no sense why the Xfinity company could not have given me a phone from their own stock from their store where I originally bought the phone at and sent the bad one to assurant themselves. Huge waste of time. Highly unrecommended!!!!

I have paid for this insurance on a Samsung S8+ since the phone was bought in June of 2017. I have paid $12 a month for 3.5 years and never filed a claim. My phone finally has a mechanical failure so I filed a claim. Assurant emails me and tells me they can't give me a temporary phone because they are out of stock, and will let me know if and when they get something. So much for 24 hours and they would get me a temporary phone to use so I can send mine in to be fixed. This is a scam!! They just take the money and when you file a claim, they tell you they don't have a replacement. In the meantime the customer gets pissed off because they don't have a phone so they are forced to spend another $1000 on a new phone because they can't wait any longer. Terrible. I wish Samsung would dump this company and use somebody that will actually fulfill their promise to customers.

I left my phone and came back it was gone. I looked and asked questions for about 3 to 4 days to try and find it but didn't. Went online to Assurant to place a claim. Gave all info asked and submitted. Received email claim was received and processing. Another email claim was approved. 4 to 5 days later I received a new phone. Process from Assurant was very detailed, understandable, quick and correct. Would recommend Assurant to anyone.

The service was good however I didn’t get a charger with the phone I through that was included. Since I had to pay for the insurance on the phone I through everything was including in the box it was just the phone and nothing else.

Received my replacement phone that is supposed to be water resistant and not even a moth after having my phone it gets barely gets splashed and stops working. If the phone is supposed to be water resistant then you guys should of replaced it and not made me do another claim on it because you guys had a card in the box saying it was tested and worked on all functions. Well it wasn't sealed correctly and got water damage.. Sounds like you guys didn't test the water resistant function.

A rep that assisted with the claim and said a $99.00 deductible was due. After processing the claim, I was told to wait 24 to 48 hours for approval. About 4 days passed, I called and had to do it all over again.

I received a refurbished device that was sub-par at best. I don't believe that it is fair for me to receive a refurbished phone after paying a monthly fee for insurance and THEN on top of that a $40.00 deductible.

This has been the worst experience ever trying to get a phone. The Deductible was paid for almost two weeks ago. You sent an empty box to Fedex with no phone in the box. The box was never delivered to me. Fedex stated they email and contact y'all and no response. I needed my phone ever since I filed my claim. You guys are very different and it reflects poorly on your behalf.

Overall good however the instructions didn't account for phone not being able to dial *611. Had to use another phone to call in and activate new phone. Customer service was excellent and was able to activate it really quick.

Travis was awesome. He was very nice and took his time to go over everything with me. He also made sure I understand everything and answered all questions that I had. I am very happy that he is my agent.

Received a replacement G8 in about 4 days and it works so far. The online chat worked ok. One star minus is because the T Mobile dealer was telling me that I did not have insurance, so maybe there needs to be better communication.

Amazing service. They stand by the warranty and make the transaction so easy. Sent out the new phone and it was received in a day..Great customer service. I wish when dealing with all warranties that they went this smoothly.

Very prompt, fair, reasonable, and understanding. It was my first claim in over 25 years, and the agent representative put me at ease, as I was understandably upset. I have paid premiums for years, and I was considering dropping the insurance, as I never made a claim before, but they were there when I needed them. Very satisfied and pleased with my decision to keep the insurance coverage.

I really appreciate the service we receive with Assurant. I work at a company that serve youth and at there at times we deal with crises. I say this because we have been a customer with Assurant and you always give us what we need and you do it in a speedy way so that we don't wait long to receive our phone. We thank you for that courtesy.

Assurant said physical damage, they charged $540.00 x2 phones, $1150.00, small claims court was necessary to resolve and get refund from TMobile and UPS partners. My phones cost $399.00 on Amazon, no reason to charge $540.00 or zero.

I received my phone the day after the Labor Day Holiday and when I received it I was very happy until my service kept cutting out while I was on calls and then the line would automatically cut off on me. I then tried to use the internet which took enormously long to load. Each time took about 3 minutes to load a page and then my Hotspot doesn't work very well either. This is very inconvenient as my children depend on my Hotspot to attend online classes due to the pandemic going on right now. When I send text messages they fail every time and I receive messages very late. It's like this phone has a mind of its own.

The replacement phone I received was defective. When George handled my complaint he was very attentive and handled issuing me a return label promptly. I've just downloaded the label today so we shall see how I rate my overall experience when it is complete.

The phone I was sent won't stay connected to my mobile network. I've been through my service provider, Samsung, and took the phone uBreakiFix and they couldn't resolve the issue. I am now supposed to call Samsung back.... I just want a phone that works.

My replacement phone was at my door extremely fast. When I opened the box everything I needed was there, charger, cable, SIM card and the pin to help remove my SIM card. The only snag was the SIM card pin that was sent was a generic type. You can guess that it didn't work so thankfully I used one from my original phone. The new phone looked brand new and setup was very easy. If your phone has a way to transfer your info I would suggest using it. I still had all my info in my apps, only needed to login and it was the same as my broken phone. I have never had a bad experience with Assurant and will continue to use them on everything I can as a warranty. Great service and fast shipping.

Lost my phone so I paid $50 to get a letter from delivered to me overnight. But it said I did not get it overnight. The FedEx driver said that they drop it off but they never did so I may need to wait over the holiday weekend without a phone which of the following Tuesday I got I got my first phone which they could not activate because that the other phone was on its way to show me the week without service tow. Service is terrible but the guy was on the phone was really good.

Rep was wonderful. I was able to get the most respectable answer and the best service as I am explained what happened to my phone. Because of the pandemic I couldn’t get an appointment that was suitable for my essential schedule to get my phone fixed so I paid to get a replacement.

I had a terrible experience with this company. It took a long time to get the phone to me and time is money on phones. Now I have the new phone and the SIM card isn't working and I can't get anyone to answer me on what to do about it. It would be nice for someone with some authority to call me from this company at **.

I Received a replacement for my damaged phone and the replacement phone did not work. I went into Tmobile to transfer my info from the old phone to the new one. After all of my info was transferred to the replacement phone, the bottom half of the screen turned white.

I put in my claim August 31st. Had to call multiple times in order to receive help on September 4th that claimed they didn't get my ID so I sent it to them three times. The next day they said they still didn't get my ID then I called back later and they somehow found my ID magically. They really made me want to consider changing phone companies because of the way they handled this claim. Let me know that I no longer have to pay for insurance because I will be played with for two weeks until I receive my device and I might just switch phone companies.

I paid $30 extra for Saturday shipping, the phone came the following Wednesday. When I called for a refund, it took 2 weeks to get my money back. A company should always make good on a promise, not take 2 weeks to refund a payment.

Upon filing my claim for physical damage (cracked screen and weak battery), my claim was approved right away and the new device was shipped overnight. Also, the customer service experience was great because the representative were readily available and assisted me promptly.

Cracked my screen so needed a replacement. Things went quick and easy. Even got an email that they had gotten the phone I sent back. Easy in and easy out. Hoping to not use for another 4 years but great to have.

Excellent service. Very professional and helpful. All customer service assistants were knowledgeable and understanding. I will definitely recommend this great company to my family and friends. I am a very satisfied customer.

Customer service was very friendly and very helpful. No hassle and I received My new phone very quickly. I am very satisfied with my new phone. I would recommend to family to make sure you get insurance on your phone.

Unfortunately my phone got a cracked screen. I used the Tmobile app to do my claim with Assurant. It was very easy and fast to fill out the form. I got an email stating my claimed would review. Then I got email confirmation saying my new phone was on the way. Honestly was amazing about how fast and easy the service was.

This would normally be a 5 star review, Because usually when I replace a phone through Assurant Wireless,I get a brand new phone in the original box with the book and charger. I understand that sometimes they send you a refurbished phone, And therefore you might not get a new device, But I figured I'd at least get a charger with the phone. I had to call back and have them send me a charger in the mail. One thing I can say is they are very quick about shipping. And oddly enough I received the phone the very next day with a full charge despite the fact that they didn't mail it with a charger.

Terrible experience. Took forever to receive replacement service. Was suspended by the time I got my device. Delivery was suppose to be expedited and took 2 weeks. Next time will not use any insurance. It only weighs more burden along with the cost.

The customer service try so hard to help me to get my cellphone active. We try three times but it did not help so he told me that he was sorry, to go to a Metro PCS store so they can help me and so they did help me to get my cellphone on.

They sent me a phone that was someone else. I have sent back both phones and still don't have one. Metro said that you should have sent me a new phone. I talked to one of your Sup.and he hung up in my face.

The process was fairly simple. My order was received by them on August 29th, approved on September 2 and I received my order on September 3. If my phone had been unusable, I probably would have been irritated with the length of time it took, but it was still usable so I was okay with it.

Not too good. It took almost a week to get my replacement phones and bills for about $180 each. Then because we were robbed and lost everything including our new phones it was like they did not care. No money, no phone. They did not offer any help for them or Spectrum to help cover the cost or add it to my account. The agent even had to get a supervisor to help and she was great. It still took almost two weeks to get new phones and then they were both red when they said I would get the same Black and White. Sorry I can’t give you a better rating.

Getting my replacement phone went easier than I expected. However the information on how and what all to include when returning the damaged phone was not very clear. How would you know that it is my phone.

I have been without a phone for a week. The claim was approved on 9/3. It is now 9/12 and I still have not received my replacement phone. I never missed a payment and payments have never been late. This is my first claim and at this point I would never have insurance through your company again and would never recommend.

I tried twice but couldn't file online. I filed by phone. It took at least 6 phone calls over several days 2 file the claim. There was 1 male rep that was quite rude. The reps kept sending links 2 finish the claim that never arrived. The system kept saying that it didn't recognize my information. When my phone arrived, I got an upgrade but no charging cord. This phone upgrade requires a type c cord!

Everything was great with customer service phone was delivered promptly and in excellent condition. Only problem when replacing an unlocked phone to Sprint you must send it with a new SIM card or it can not be activated by the customer and it is very inconvenient to go into a store With all the Pandemic restrictions.

One of my (2) LG5 Stylo Cell phones could not get connected to the cell phone network and my MetroPCS agent informed me that I would need a replacement phone through Assurant Insurance. I'm glad that I have Assurant included with my monthly cell phone payment. My LG5 Stylo replacement cell phone arrived the next day and an Assurant agent helped me set up my phone. She was great and got my replacement phone up and running in no time, even saving my time as well as money. I got total "peace of mind" after my Assurant Agent finished setting up my replacement phone. If you are reading my comment don't be unwise; let the Assurant Agent help you set up your replacement phone and save yourself a lot of uncomfortable mental pain. I'm happy with the way my replacement phone is performing - thanks to the righteous professional experience of the Assurant Agent, who was very "user friendly, kind and knew what she was doing".

Horrible experience placing my order and getting my replacement. Horrible! If I had not have called you - my flight into San Diego as a special trip JUST for my phone would have been a waste! Very disappointed! No one ever called or emailed to provide any info, status, or indicate any problems.

I called to get my replacement phone activated and I was told that the phone could not be activated and I was to get a prepaid envelope to send the phone back and they'll send me another one. It's been a week and I haven't received anything from Assurant. I paid my bill and can't use my service.

My request was accepted by Assurant, and just need to pay for the deductible $99, and after this they can be send the new phone to me. I trying to pay the deductible many times for 7 days and Assurant system never take my payment. In the 7 days, I talking with many representatives from Assurant, and with the supervisor...and he's tell me, he's will call me back in two days maximum...for resolve the payment problem...but never call me. I was actually with no phone for a week. And finally I can pay with my check account online. After trying many times. Bad customer service...I talking with approx 8 different guys, and nobody resolved the problem, include the supervisor that tell me to call me back...and didn't. Boris **

After I received the device, the first 24 hours were good, after it, the screen of the new device started behaving strangely so I putted in contact with T-Mobile to report this hardware problem, they ask me to do some routine check but the screen was still functioning really badly, and just 24 after it, the screen went all greenish with some horizontal lines not allowing me to do anything with the new device. Still waiting for the replacement...

I was pleased to know my phone would be here the next day. I was worried it would be longer and I depend on my phone, so thank you and yes I would recommend this to anyone, I don't know how to live without my phone. Thank you, very pleased.

I appreciate the timely fashion with those company with replacing my device. Very professional customer service that attended to my concerns. Thanks for quality service and the care and concerns that were shown.

Went to T-Mobile store for my cell, he did claim, got new cell next day. 2 weeks later took granddaughter to store, but was told had to call number, we didn't understand reason, go home & call thinking resolved, then had to complete more information. We pay 7 and 9 dollars each month. Why different process?

The customer service agent was friendly and funny which would make the consumer felt rest assured or at ease. That would be one of the great factor as this service that what could consumer expected. As for my experience, I felt that same experience with the agent who I contact with and the arrival for the replacement was fast. Key factor; be friendly, and make consumer feel at ease...

I filed a claim and cancelled it within 2 hours. Everything the representatives said would not happen did! They said the shipment was cancelled, it wasn’t. They said my refund was issued, it wasn’t. They said everything would be complete within the week, I’m still waiting for my refund.

Was pretty fast and easy to do. I am not really a fan of automated systems but had little trouble going through it. Hardest part was reading the manufacture numbers off of the box... so small... but that's not your fault.

When my phone began dropping calls randomly, I reported it to my service provider. Finally, on the third report after an inspection, it was determined that my phone had some minor water damage. This was completely covered and after paying the appropriate deductible, I have a replacement phone.

Well since I still never got my cell from over a week ago it's really bad service. I use my cell for work. It it's costing me a lot of money, for the amount of money you guys get off insurance you should be able to overnight the cell for 10 dollars.

Your response was fast, the customer service good and device comes soon. I'm thankful with your kind of service, your team is always ready for helping and they know how to talk with customers, kind and patient. Thanks a lot.

Hi, Dealing with Assurant was incredibly frustrating. I filed my claim, waited a week, then went on chat to get a response. All good. I filed my credit card info. Was told deductible was $69. Then received a note that it was $99. Tried calling. Couldn't get through. Site was timing out. Called T-Mobile. Was on the phone for an hour to get this resolved.

Phones were shipped out with ground shipping when they told me all phones get shipped out next day air. I had to wait a week for my phone to arrive. After I filed the claim I called 2 days later for updates because nothing was getting processed and they told me it did not go through because they need more info. Thank God I called or they never would have called me or shipped my phone. Not happy at all with the service.

I accidentally broke my screen to my S10. After paying the $100 deductible, they sent me a "replacement" phone. That was also broken. When I contacted Assurant, they told me that they needed me to print up a return label that they would send to me via email. After I sent the new broken phone back, they would then send me another replacement phone. It took them 24 hours to email me the return label. I found this to be unacceptable. I felt as if I was being punished for them sending me a broken phone. This was going to be more time that I ended up not having a functional phone. Why did I pay $15 per month per line so that they would send me a used broken phone? $45 a month wasted. I ultimately left the carrier (T-Mobile) due to this issue.

The replacement device that came in the mail had a broken speaker When it arrived???? It was very upsetting. When the phone is in speaker it sounds like it has been blown out. And isn’t very loud whatsoever.

Pleasant experience altogether. The operator was helpful and knew a lot about the situation and how much she had to do so I think that and how easy it was to return the old broken phone made it all worth it.

Excellent service, fast and very effective. Very professional customer service staff and very prepared to help the customer.☺️ I am very pleased with the efficiency of the service and the speed that my equipment arrived.

From A to Z the claim process was smooth, quick and clear. We placed the claim and in two days we received the replacement phone. We visited a branch and they put us on the direction of filling the claim online. We did and it work just perfect.

Customer Service was good, friendly, fast and so far replacement phone is great! Phone was delivered next day just in time since the damaged phone got worse. I am grateful and will recommend this service anytime.

Assurant does not stand by their word. You promised next day delivery and it arrived three days later. In which I was not available to receive delivery. To top that off UPS held the package for two days before leaving it at one of their drop off locations. Then you guys left a slip in which I can send my damage phone but it's via USPS. With all of this how am I to get this to you within 10 days.

I called to get my wife's phone replaced through insurance after her screen was broken. The whole process was easy. Only reason I don't give 5 stars is there were some miscommunication. After waiting a week with no update, I finally called back and they had never processed the payment we authorized to get the phone replaced.

Yes I would recommend some of my friends to Assurant. Your customer service was good???? Thank you for your services... The delivery was quick and I had no problems with my FedEx delivery. Thank you.

Fue muy fácil presentar mi reclamo de celular y se lo recomiendo a todos mis amigos y familiares. Y también muy fácil hacer mi envío del celular para atras muy garantizado y rápido para hacer un remplazo del equipo

Every time I get to use my insurance, haven't had any problems. They have excellent service, I fully recommend to insure your devices. The personnel is kind and also by doing it thru their website is good too.

Notices the screen was cracked on my cell. Went online filled out the form. Had my new phone the next day. Unbelievable. Very happy with the service. All I had to do was turn my old phone back in within ten days.

1- When signing up with Xfinity mobile they sell the insurance with unlimited* screen replacements. Unfortunately it is not available in FL, no authorized stores within 500 miles. So I had to get a full phone replacement, which is 3x the price of a screen repair. This goes against my 2 per 12 month full replacement. My phone worked fine, it was just a cracked screen.

My experience was very helpful and the agent was courteous. My new phone was mail out and I received it on time as it was explained to me. Overall everything was very good and I will recommend to relatives and friends.

I honestly thinking about canceling my insurance with Assurant. After messing up my order I went 2 weeks sick without a phone. They had me going through all kind mess and it was their fault. Not one sorry was given. I'm so upset.

I spent 4 days on the phone with these incompetent people. It wasn't until I spoke with a supervisor before learning the truth and got my claim approved. The claim processor who denied my insurance claim is a piece of garbage! Falsely listed information for denying my claim, when I asked for proof and had T-Mobile on the other line listening, Assurant could not provide me or T-Mobile with any clear evidence. Rather that their claims processor do very thorough checks but could not say where they got their information from. Bunch of dishonest low lives over there.

Had a very good experience. Claim process was very easy and quick. Fast delivery on the replacement. Replacement delivered same day. Product received next day. Very easy and user friendly. No complaints!

Was told by the store, T-Mobile CS & your insurance rep, that I would have my new phone the next day which would been Tues.... I didn't get my phone until LATE on Wed. Store closed at 6 so I was without my phone do 4 days (Sun, Mon, Tues & Wed).. I need my phone for the hotspot for my business & for GPS for my 2 part time jobs (travel is slow so I need to work at other positions but still keep up with travel news, clients & classes).. The phone wasn't slightly damaged. It was destroyed. The glass cover, screen looks like it was shot with birdshot..

Very helpful when resolving my issue with my damaged cell phone. The person who took my call was polite and explained the process clearly. Only the transfer of my data from the old phone to the new was not to my satisfaction because the amount of data I was not able to save. The timing of their service was incredibly fast. They do a great job.

Initial request was not authorized stating phone was not covered and needed to be validated that insurance coverage was valid at time of damage. Had to contact Assurant multiple times to get issue resolved. 2nd Assurant representative kept on insisting I was using a iPhone instead of my Samsung phone. I contacted my phone carrier and they contacted a 3rd Assurant representative that was very helpful in getting the damage phone approved and processed. Problem solved...

Fast delivery! I receive the phone in one day. The Assurant page was easy to fill out. This was easier than speaking with a representative. I would recommend this to a friend and would use the service again.

They provided a replacement mobile phone when ours broke. It was a great transaction. The replacement was easy and seamless. Highly recommended. Shipping was fast. Phone was purchased through T-Mobile.

Replacement phone was delivered quickly. Online claim was easy and user friendly. I received a replacement phone within two business days. Very pleased with customer service. Return paperwork and mailing for damaged phone was included.

I was sent a broken phone then was told I have to send back the broken phone you sent me before I would be sent a new one again and be phoneless another couple of days for your mistake. That is a horrible policy especially when it was your mistake sending a broken phone. Then I wasn't compensated in any kind of way for the hassle I'm having to endure. It wouldn't have cost anything for your company to upgrade my phone. But now I'm going to be trying to find a way to get my phone insured thru someone else or just cancel it period especially since I'm just paying for a refurbished phone anyway. I can get those cheap without a warranty online. 1 unhappy customer here!

I’m very dissatisfied with the service that is provided with a premium price that they charge on a monthly just to have insurance coverage on the iPhone. I received a refurbished phone which I am still paying payments on the phone that I had previously. I was told that it would be a new one. They replaced even the accessories with aftermarket ones not Apple.

Very satisfied with the easy process and swift delivery of device. Customer service was knowledgeable and friendly. I did have an issue using the automated system, this could use some modifications to improve functionality.

I called to file a claim on my broken phone and Assurant was very helpful and friendly and I received my new phone the next day. It took a little while on the phone and I got disconnected at one point but when I called back it picked up where I left off.

Charge too much copay. There was an update downloaded to my phone and it fried my screen. This should have been covered by insurance but just because my window was cracked I had to pay for a replacement phone.

This experience was great, I was able to get my sister her phone after it was crack and damaged and they helped me all the way. Made sure they were able to provide her the exact same phone that she had before. The wait wasn’t too bad either and the kept me informed via email, which was great too.

I used online report method. It was easy and fast. Had replacement phone next day. Couldn't be happier with service. I used phone call in past and that went well, but online was easier and faster. Would recommend this to friends.

I ordered my device on 8-31-2020 and as of today 9-9-2020 my phone's delivery has been pushed back every day since the 3rd. I thought this was supposed to get us our phone in 2 business days so our lives wouldn't be affected. Well mine has, as I lost my driving job that required my phone and haven't been able to contact any friends or loved ones.

The reason I rated You 4 out of 5 stars, is that if a consumer is paying T-Mobile insurance for the phone, why the deductible? If a person is paying twenty-five dollars a month, and say the person goes three years before needing it, they could have bought a brand new phone versus a reconditioned one.

The whole process went very smoothly. Had my replacement phone the next day and was able to transfer without many issues. I am disappointed in the front facing camera quality however. Images are hazy and grainy.

My phone had a cracked screen. I had a note 9. They replaced it with a note 10 which is much smaller than a note 9. They should have replaced it with either a note 9 or a note 10 plus to be comparable. Very dissatisfied.

While my experience was stressful, I just want to say that all of the reps that I worked with were very helpful and considerate. They worked with me to process my replacement even though it had been rejected due to my own mistake! I just want to say thank you to all those who helped me during this time.

It was effortless. One phone call. 15 minutes later my claim is completed. 5 minutes later the approval email pops up. 3 days later I have my replacement phone. It couldn't have been easier. I would recommend this insurance. It is a refurbished phone but it works perfectly fine.

All went well although I was to receive a text that phone was on its way and I never received that text. I just happen to be looking out the front door and saw package lying there. Thank goodness I am in a gated area otherwise it may have not been there.

Everything went well. I received my phone asap. Thank you. I got my phone within a few days. I always have awesome experience. Thank you for all that you do. Saves me lots of money so again thank you. Stay safe.

I experienced a cracked face and back while hiking in Colorado. A very timely turnaround on the replacement. The only shortcoming was not having a key to replace the Sim card. Because of the lack of a key had to make my way yo the nearest T-Mobile store.

I received my replacement phone in a swift and professional manner. All the Representatives were knowledgeable and handled my claim with ease. Assurant has developed into a very good Phone Insurance Company and I look forward to doing business with them whenever necessary.

I placed my dad's order on July 10th, paid it online and I had to call back on July 23rd to find out why I hadnt received it yet! They said it wasnt "approved" yet?? Like really!!! Then I placed my order end of July and didn't receive it until August 30th! Your automated service asks us to do it online and it will be FASTER yet we waited MONTHS to get our phoneS! I am very DISSATISFIED with your service. On top, the rep was not even apologetic and she was being rude about it and transferred me to the automated service again!!! Get your systems straightened out. This is so ridiculous!

Easy process. Dropped my phone over the week and and had a replacement at my doorstep on Tuesday. Can't ask for much more. Even came with a new charger!! We all know how we can never have enough of those. A+++

They send me the wrong phone, I called Assurant to send the LG back and they said to me that I cannot send it back because that's what I ordered. I orders the same phone that was lost. And now I am paying a fee for a phone that isn't the one I ordered.

I damaged a Galaxy 8S+ on a Thursday. The next Monday I received a new phone in the mail. It was a Galaxy 9. Although it was a newer model it has a much smaller screen. Instead of notifying me that my 8S+ was not available they just sent a smaller phone. Now I am still waiting for a comparable phone to be sent almost 2 weeks. NO PHONE.

I do not like this phone. This isn't a replacement. What you sent was refurbished and it still acts like a broken phone. I receive notifications late or not at all. No email notifications until 2 days later. I receive notifications again for things I've already checked. The phone lags or moves slowly in between apps. This phone sucks.

The iPhone X replacement sent does not work. The phone gets hot very quickly leading to a danger of fire. The phone seems refurbished since the touch screen does not work properly. The pressure transducers are inoperable. Sometimes it recognizes the touch and sometimes doesn't. Definitely will not recommend Assurant or T-Mobile to anyone.

I ordered my phone on Sunday and was promised by Assurant employee I would have it before 12pm Tuesday. Didn't receive it till 7pm. Wednesday. I called and supervisor told me too bad and told me to call up. The supervisor also told me his employee wouldn't do that. I told him the conversation was recorded and to please review it and he said it didn't matter because he wouldn't do anything about it anyway. When I spoke to us they told me it was never shipped for next day delivery. I had a very important phone conference I needed my phone for on Tuesday evening and it was very difficult to get it changed to another number. For the amount of money I pay for insurance and the copay I expect better customer service.

Awful customer service. I filed my claim a week and 2 days ago. I STILL don't have a phone!! They told me it would ship overnight. I waited to call until Wednesday, when I was on hold for 45 minutes, after which I was hung up on. Already frustrated, I waited another 2 days to call back. At that point, I was told that they didn't know when the phone was going to ship due to a backorder?? I asked for a manager call back, it's been 3 days since then. Still no phone and no call. This is "premium" service that I've been paying for. Do NOT recommend at all!!!

Placed an order for a broken screen on a Saturday online and it was very simple and received the new phone on Monday. No problem at all, it was very fast and painless, I would recommend to a friend.

I busted up the screen on my phone which I have a Samsung Galaxy Note 10 Plus with them. Shines though they'd help me get my phone fix at a reasonable price and everything went smoothly with the claim given my phone fixed and the repair. I was very satisfied.

Filed the claim online waiting about 4 days for it to process and when the status had not changed I called in at that point. They told me I was missing information, phone color and memory size. Replacement device was shipped to incorrect address. Now I have to wait up to 14 days for replacement, I am supposed to get my deductible refunded and now I have been advised that I have to wait till the tracer is processed.

This was the most frustrating process I've ever experienced, and I've used your insurance before. I think it had most to do with disabling the iPhone from my Apple account. At this point, I've put the experience behind me, but I spent, literally, hours on hold with my cell phone carrier, Apple and your company as well. Finally, one of your representatives was able to walk me through the process--helpful and kind. But it still took several days from start to finish.

Everything went smooth and was delivered on a timely action. Only thing I have an issue with, and am contacting Assurant today, is they are stating the coverage on the new phone won't be the same as the old phone.

My experience with this company was awesome. Thank you for fast response and giving me good customer. It is very helpful when you have people to that cares about your problem. Especially when I was in need of a phone asap.

At first it was a mess with the communication, but later when I spoke to Ms Morgan S, she was very professional. She was able to handle my claim extra professional. I'm thankful she was able to help me. She was very caring and understanding.

The insurance company did their part. MetroPCS charged me to switch my line to the new phone and that is ridiculous to charge for putting my line to a phone from insurance that has been prepaid so I have no choice but to pay when I'm already paying for insurance.

Fast and easy, very helpful and polite. Took the time to help and fully explain everything. Good customer service. Would definitely recommend having the insurance. Nice people working the phones. Nothing but positive things to say.

My Samsung Galaxy S7 had a swollen battery. I called Assurant, and spoke to Marla, and she was excellent. She said the phone would be shipped on Monday, August 31, and it was. I was told I would be told by EMail when it had arrived. Unfortunately, this was not done, and although the phone arrived on Thursday, I was not able to pick it up from the UPS depot until late that day. The new phone is just fine. I have mailed the defective Galaxy 7 back to you. I do not think it is Marla's fault that I was not notified of the phone's arrival. I would suggest that you have your staff check on shipping tracking. Otherwise, good job, and I am very happy with every Samsung I have owned. Sincerely, John **.

I received my new replacement device after struggling to pay for it and it doesn't work properly. I went to 3 stores to see if they could help but I will have to return it, leaving me yet again with no phone. I really need my phone as I am a single mom and have many calls I make on a regular basis. I'm hoping that I will get a credit since I haven't been able to use my phone since the first one broke. The reps. were great though but I'm very upset about not getting a proper replacement.

It was a great experience. They really worked to get everything straighten out for me. They actually went above and beyond. Everyone was so nice and willing to help. I will never forget the experience I had.

Phone arrived fast and secure. Sealed inside the original box. Loved it!!! Everything is as if my phone had never been replaced. Love that I was able to receive a brand new phone. Keep up the wonderful, fast and secure service.

My son's phone started getting dots and colored lines on the screen so I called T-Mobile and they informed me of two ways I can file my claim which was over the phone or online which would be quicker since I'll be putting all the info they needed. It was quick and easy. I paid my deductible of $99 dollars and received confirmation immediately. Received my replacement within 2 or 3 business days.

Son’s phone began to not function properly. After processing the description of how it was performing on the website, our claim was approved the next morning. A refurbished replacement was dispatched and received a few days later.

Everything went fine, and the representative was very helpful. She help me out with my situation about my iPhone. I thought was gonna have to pay a lot of money for another one, all I had to do was just pay the deductible.

Sound as if I had bad connection. Was told I sound like a chipmunk. That I sound garbled. I called phone company. Was told I could change my phone. The new phone sound like the first within minutes. So I called company. I was told they would send me an exchange.

The customer service was excellent but the mobile phone has glitches ex. three-way calling, the sound drops off, fails to ring for certain numbers. Will send back for replacement after the holiday. **

My issues were resolved. I was contacted by an representative from the company and they were able to help me resolve my problem finally.

I asked for help because my phone was cracked and was dropping calls. You processed my claim and said my new phone would be here on Tuesday which is when I received it. Everything came together smoothly and I am very happy with your service!!

My problem with Assurant is that I call to make a claim, give all my info on automated line, then it forwards me to customer service. I give all my info all over again. Then they tell me to do it online with photo I.D....So I completed that then the online service tell me to call customer service to complete my claim and give all my info all over again to complete my claim. The worst part is after doing all that ** Assurant ask.. tells me its take 3 to 5 business days to review and get my phone... That's ridiculous ... Change back how it was or quit your service from TMobile.

I lost my phone at work, contacted Assurant and got a replacement phone within 3 business day, not just a smartphone replacement but I also was given an upgrade for only $49.00. Good job Assurant!

My phone fell into the water, I contacted Tmobile account and paid my fee of $50, I received my phone 2 days later. I actually received a better phone than I had before. Therefore I was very pleased. I placed my order on a Friday evening and I got my phone on Tuesday morning.

They sent me a broken phone. Then when I called they gave me the run around and wouldn't even help me after I paid 249.00. I was very dissatisfied. This was the worse experience ever. The reps were rude. They hung up on me. One even created a order when I told her I wasn't sending my phone in to be without a phone.

This has been by far the WORST EXPERIENCE EVER. I can't receive my phone and when I did receive my phone it came 3 days later when it was suppose to be overnight delivery, I was sent a broken phone, and it took a week for the phone to get to the location of the warehouse. It's been over 2 weeks with me not having a phone and from this and how horrible the customer service is I'm switching my phone service from TMobile to AT&T because the insurance the company have is better at providing great customer service and the insurance for at&t wants to help the customers they service. I've never had a problem with Assurant as an insurance provider.

On August 22, my claim was processed; I was approved and sent a Samsung S10e, on August 27, 2020. On August 28 after several calls to you all I was hung up on, after being told that since I paid my deductible that I was still under warranty, I am unable to receive text message from iPhones and several messages are delayed, after taking to 3 Authorized Dealers I was told that they can't help me. Please send me a new phone so I can receive texts from my son and grand children, here is the receipt of visit to one Authorized dealer, and was even told that they ordered me a new phone only to be called on my husband phone after my network was down and I had no service to turn off my phone for 7 minutes and turn it back on; it's unbelievable that anyone has to go through such as this when I paid a $200.00 dollars deductible. Please ASAP me another Samsung S10e phone thanks.

I waited almost a month for my replacement and was without a phone. Upon finally getting the phone I got the wrong one. The order showed a Note 10+ was shipped but a older model the S10+ was sent instead. It has been a hassle and now I am supposed to send this back and wait again. That's absurd and my right phone should be sent and then I'll send the S10+ back. Please fix the error. Thank you.

This is the second time I have filed a claim and had to send the handset I received back because of software and hardware issues... This phone is crackling the back on the body of the phone... It also is full of glitches ... The display flicks and freezes... It's not very responsive to touch input... I frequently have to tap repeatedly to get a response.

Customer service outstanding. Hassle free. Representative very courteous. Replacement phone arrived when I was told it would. I would highly recommend Assurant to all of my friends and colleagues. Thank you again for being so professional.

Despite repeating my home address several times, the phone was mailed to my office. Since we are working remotely, I was not there. I now have to go sit at my office Tuesday. Five days without a phone was totally unacceptable.

Excellent service and quick response very efficient and simple to do however, I had to send the damaged phone back over a holiday weekend so needed a little more time to return. My phone was from T-Mobile and they were not as helpful in helping set up.

Hello I received a replacement phone already activated to someone else and was told I had to send that back to them and wait on another replacement phone to then send my broke one back. Why is the phones preactivated to another account that Metro can't do nothing to help with no password from that other person.

Great service.. Help was good.. Everything courteous and swift... I would recommend to a friend.. I use my phone for work sometimes and felt good to be able to costly and swiftly get it back.. I didn't miss anything....

It shows my replacement phone was delivered 4 days after I paid the $50 but I never received a phone. UPS Saturday it was delivered to a customer woman but I (the one who paid for the replacement,) never received it. Assurant did say they were going to look into it and investigate the situation but now I still have no replacement while this is taking place. Claim number: **.

I called and discussed my issue the next day I received a new phone. Wonderful. Just the way service should be. No hassles and no problems. Thank you for being easy and kind to deal with. I appreciate you caring for your customers.

From the agent that transferred me to the Assurant customer service, and to the one that assisted me on how to navigate the claim website, were very helpful and provided me with a top-notch experience. I placed my claim on Aug 25, it was approved in a timely matter, and I received my phone that next day! I had a great overall experience. Thank you!

I got wrong phone. My was a S8+ and got a S9 which is smaller phone. Would be ok with it, if was the same size or bigger. I have to reorder the phone again, which delay the process, so I guess it might a next four days or a week. This is the second time I have filed a claim, the first one was perfect 5 stars, thanks.

The iPhone you ship is not working properly. Can’t send text to many of my friends, can’t send voice messages, battery dies in less than 24hrs. If I am paying insurance I should have received a new one.

Lady on phone was nice who set it up. The experience afterwards was a nightmare. Too much to delineate here. Don't even want to rethink it. Phone was so old we spent hours on the phone with Apple Support and they have you fill this out before you have been billed.

The replacement phone came quickly, but unfortunately, as I found out AFTER I returned the damaged phone (as requested to do as quickly as possible on the return paperwork), is blacklisted (shouldn't someone else have figured that out before sending) and we're stuck without a phone for up to 2 weeks. And I'm being blamed for returning the damage phone too quick??!

When I filed the claim, I was informed that the phone would ship overnight. It was a Thursday evening. It did not arrive the next day so I assumed it would arrive the next business perhaps. Emails were received saying the shipment was delayed. I finally had to call only to be told the phone was on back order. The time to receive the phone was unacceptable!

I've had such a great experience with Assurant!! So fast, easy and awesome. Thank you so much!!! I would recommend them anytime. Over the phone or using the online service so easy. I really like how simple the online was.

The whole claim process was smooth. I had damaged my screen and called my phone company and they sent me over to Assurant and once they sent the link and filled out the information they needed and paid my deductible, my replacement was sent out and received the next day. Even the return process for the damaged phone was simple.

I have been waiting for a response from Assurant for over a week. Nothing. The status of my claim is "in process" and has been this way since the moment I filed it eight days ago. I sent an email request for an update. Nothing. Service is horrid. I'll update this when and if my new phone ever arrives. In the meantime, I'll use an old Samsung that has none of my contacts in it and will barely support texting. Thanks for nothing, US Cellular. Their service is probably even worse than Assurant's.

I had to wait over a week for my replacement. It was horrible service all the way around. I pay insurance every month and expect the replacement to be quick but had to be inconvenienced for my job having to wait so long. Horrible, horrible, horrible.

The approval process of claim and sending out the replacement, took way longer than advertised and stated by website and representatives. Otherwise the new phone was the correct one and in good condition.