Assurant Phone Insurance Reviews

I can not use my replacement phone. It has no working signal and needs to be shipped back. This is unnecessary wasted time hassle. It's annoying. Further, my email for the shipping label is yet to arrive. It been well over we hour.

Broke my phone by accident and had my replacement the very next day! I have used Assurant and never had problems ordering my replacement. Thank you Assurant for making my ordering experience fast and easy.

Assurant delivered on everything that was in my insurance policy. Peace of mind coverage. They were prompt and made it very easy to file my claim. I would recommend Assurant to protect phone investment.

Everything went well. I received my new phone, got everything transferred and returned my old phone. I will use the insurance again if necessary in the future. I don't know what else to say except thank you.

Quality and exceptional customer service. I placed a request for a replacement phone and I got it virtually right away. My phone was automatically upgraded without inquiring. I would undoubtedly refer anybody to Assurant.

We filled out the application and within hours our inquiry got approved and the following day my son's new tablet was on its way! Easy to navigate on their website and great customer services and the process is smooth and easy, highly recommend them!! :)

Great service and very friendly and caring rep. provided very fast delivery of replacement phones. Also supplied all packaging required to mail broken phones back in postage paid envelope. Will always get phone protection. Replacement cost was very reasonable.

The 1st csr was nice and eager to please. However we were disconnected. The 2nd csr, was extremely knowledgeable and had a genuine and sincere way to say "look lady, all orders fulfilled are at random. You get what you get and don't throw a fit. We can refund or you can accept that which we already sent to you." Which he professionally and courteously handled in a timely manner. So csr's are a five star the service itself a 2 star. I feel that a replacement device should have been either exact, an "on borrow" while being fixed then returned, or a discount on an upgrade.

They responded quickly and I loved how they responded to my claim and their responsibility. The online claim report was very useful instead of calling which takes longer. Keep the great work, thank you so much.

I was very satisfied with the service received. I had my new phone mailed to me the very next day. The new phone I received was a newer version. I will highly recommend to anyone to use Assurant. Thanks.

I'm extremely dissatisfied with your service. I was sent out a defective phone as a replacement for my claim. Now I've sent back the defective phone and I still have my original damaged phone without the original claim was for. I am waiting for a replacement phone. Please can you send me my replacement phone asap? Please contact me. My phone number is **. Email me, text me, do something please. I need a working phone. I appreciate it.

I had talked to 3 different people & got 2 different answers on the process of claiming damage to the phone. Went to Metro PCS & the guy working there finally got to talk to a woman that knew more than the other 2. First phone call was told to go to the phone store & pay $50.00. Then found out had to wait 3-5 business days for approval & was never told this. Once it was approved, things went smoothly.

I am very satisfied with your service, the shipment ???? was fast and it arrived the next day! Very efficient in their work, I got the phone in good condition and the desired product. Thank you very much.

Put an insurance claim for my device, paid the $100 deductible. When I got my replacement device it was broken. Called Assurant and could not talk to a human, the automation system just sent me to T-Mobile after I said the replacement device was broken. T Mobile replace the device but charged me a $5 fee.

Took over a month to receive my new device and had spoken with multiple people in this time frame. Many were not knowledgeable including a supervisor. I was advised to go purchase my phone through a Tmobile store and you guys would issue a check. I decided that was my best option so when I called in to confirm I was told I wouldn't receive my check back in 7 to 10 days but only after you guys receive my damaged device. So technically I wouldn't have gotten the 1200 back within a week but more like a month. I'm considering canceling my carrier just so I never have to deal with your insurance company again.

My experience was great. Was really happy with the product I received and the condition. Would totally recommend to family and friends. The process was easy. Would make a claim with you guys again if necessary.

I am so disappointed I am waiting for a return FedEx label to return a defective device since Monday the 28 and I haven't receive anything they were suppose to get email with the return level and I haven't receive any.

I filed a claim through TMobile waiting for my replacement phone for over a week. I checked the status online everyday but no updates. I had to call back and ask what was going on and they told me they needed verbal confirmation to process the order... No one told me that to begin with... I was waiting like an idiot for over a week for my replacement. Once I called back and told them to process my payment they send the phone but only after I had to curiously call and see what was up. Terrible service.

Came fast but everybody saying they can’t hear me. But the phone was in good condition. It would also be nice if the phone came with a new charger. But other than that it’s nice to have a phone with no cracks.

Updated on 11/02/2020: After my last review with experience with this company just want to give an update. I was contacted by Morgan, a representative from Assurant. She was very helpful and understanding of my problem and had great customer service. She was able to resolve all my concerns within a short period of time.

I have been trying to get another device cause the one you sent me was defective. But I get nothing. No one has helped me to get me a replacement. This has been the worst experience ever. I have no phone.

I lost my phone on a Monday morning while on the lake. I filed a warranty claim at 7pm Monday night and by 6pm the next day I had a replacement sent all the way from NY. Idk how they did it but I'm very grateful for the speedy replacement. 5/5 Stars!

We were trying to submit a simple warranty claim. We were on hold for an hour only to be hung up on. We went to the store 3 times where they tried to help us with the process but weren't able to make headway. We were on hold another two times for an hour without success because the information we were given by the Assurant reps to us in the store did not work when we went home. It took a week to do what is supposed to be a 24 hour process.

There were issues completing the online forms - once I got kicked out of the form I could go back and enter the credit card info. It took multiple calls to resolve this. After that was done, I received the phone quickly.

Had the best customer service every time I called. Both were extremely helpful and got what I needed done. I did have to call twice but that was my fault. I got the correct information and finished the process to get my new phone shipped out.

I think this process was too long and too redundant. I called T Mobile, then Assurant and provided them with the same information. Then the link they sent had major errors and inconsistent information where I could not complete it online. I then called Assurant again to complain and the first rep hung up the phone on me because I was complaining. I called back and someone else took up my issue, but declined to transfer me to a supervisor to further my complaint about the young lady hanging up on me and rudely ending the call. Also, after I provided the second rep with all of the same information as I previously did, I then had to fill out a form, complete it and send it to Assurant. It’s all the same information, just many steps to complete a simple process of filing a claim for a damage phone. The process was too long and redundant and I encountered a very rude employee. It was a horrible experience.

No problem with the Assurant insurance. They were great. My problem was with Metro PCS. The store near us wanted to charge us $22 for setting up the new phone. A store in Bedford charged us nothing. We had to have metro set up/change on the account.

My experience was good. I was able to process my claim fast and my phone was replaced within 24 hours. The agent on the phone was polite, understanding and professional. The claim process was painless.

I filled a claim on August 19, 2020 for a Samsung Galaxy A71 5G 128GB Blk A716U (IMEI: 355181110988127) Phone number **. I also paid the deductible of $99.00. Your team killed the Samsung Galaxy A71 5G 128GB Blk A716U (IMEI: 355181110990545) ** which is my (THE PRIMARY ACCT HOLDER) phone line. I assumed this was an accident. I was not able to activate my phone due to the IMEI being killed. So I sent in my device that I had paid for in full maybe 3 days prior and kept the device your team sent to my address. I thought that was acceptable due to the fact you guys made a mistake.

Our experience with Assurant was great at first. Claims was an easy process, received a great replacement phone quickly and had all materials I needed to send back my damaged phone. However, after dropping the phone at USPS it was never scanned into circulation and Assurant's website says it still hasn't received my phone. USPS has said there's been multiple issues with Assurant return packages having faulty/invalid tracking numbers and Assurant is aware of it. Hopefully my phone gets scanned in at Assurant soon. It's been over a week since mailed.

My phone was sent to Samsung since it was still under warranty. They deemed it not eligible under the warranty. I called Assurant and I was walked through the process and completed the info they needed. I received my the next day. Very happy with the information I was given and the responsiveness of the company.

Everything went fine, I don’t like the fact I had to keep trying to get the IME number before I could do anything else plus I tried to do it on the phone. I still had to finish on line. It was a quick response.

The Phone Doesn’t Rings, something with the volume or the speaker. It’s not quite working Right How it’s suppose to. I will be sending it back. I Hope there it’s not an issue with y’all replacing this phone.

I have Assurant as my insurance carrier for my Samsung Galaxy S8 smartphone with T-Mobile. Unfortunately, the screen on my phone cracked and I needed a replacement under my insurance with Assurant. I feared it was going to be a difficult process, but I was pleasantly surprised at how easy the process was, and I had my replacement in two days time! The representative was kind, empathetic and very and responsive in helping to get me a replacement immediately. I am very grateful for the service they provided, and so glad that I maintain Assurant insurance for my device! Thank you Assurant! A+++++

I couldn't have had a better experience. Excellent service, Very efficient. My phone was overnighted so I received it the next day. Very easy to file the claim. Very happy with the service I received. I have been with U.S Cellular for over 30 years and never have any problems.

You sent me a new iPhone X. It didn't work at all. The sim card tray doesn't go back into phone flush. I had to send it back. It also took over 7 days for the phone to arrive. They said it it should arrive in 3 days. Thank you,

My experience with Asurion was as smooth as filing a claim could possibly be. I filed my claim on a late Friday afternoon by making a phone call and answering a few questions. The person who helped me was extremely courteous and considerate. They made sure to keep simple and to make sure I understood everything. After the call I found the link that was sent me to finish up. I put in my payment information on a secure link. That was it! On Monday before lunch my new phone was here. All I had to do then was take my original Sim card and put it in new device. That was it! There I was with my new phone up and running in just a couple of days. If I would have done the claim on Sunday through Thursday I would have had it the very next day. Thank You Asurion! You did excellent!!! signed James

I am terribly dissatisfied with the entire process of dealing with this company. I've paid for coverage on all of my devices with T-Mobile. I recently filed a claim on my current device and was expecting to receive the same device or similar (which I believe they should inform you if sending a "comparable" device.) I filed the claim on my Note 9, received a Note 10, which I was fine with until I realized there was no SD card slot. That's a crucial feature for me because it's how I manage various projects. I called twice and even spoke with a supervisor in an attempt to get a Note 9 instead of the 10.

Satisfied with my service around my replacement device. Team did a great job with getting my claim approved within a reasonable time frame and the device was shipped out. I expected my device within 2 days however it took a bit longer which I wasn’t happy about. However overall I’m pleased with the service.

My overall experience was excellent. My only regret is about the color of the replacement phone. I personally don't care about the color sent to me as a replacement as I have a cover that completely covers the whole phone. I just think if I had one color originally, that it would be nice to get the same back as they are still being made in that original color, hence the one star minus.

On 9/7/2020 I put a claim through for a replacement device. I received the device on 9/23/2020 after a lot of confusion. Hung up on 3 times in 1 hour, told 3 different things about ID and annoyed it took 16 days for an "overnight" replacement device. Also, your customer service reps need more training. I went through this process recently and it was NOWHERE near as confusing or difficult the previous time.

I was on hold for 31 minutes. Gloria decided that she did not want to hold while I tried to connect with T-Mobile. She hung up on me so I had to call back just to be put back on hold for another 30-45 minutes. What a HORRIBLE experience!

I was very pleased with this experience. They got my phone to me in like 2 days and I only had to pay fifty bucks for it. Came in the mail very fast and very promptly. Very satisfied. I would suggest anybody that gets a new cell phone from T-Mobile position pay the insurance on it.

My phone was stolen on a Sunday afternoon at a store where I was shopping. I contacted my carrier who confirmed my insurance plan was in place to get a replacement phone. They connected me to Assurant to start the claim. The customer service rep at Assurant was polite and professional, promptly processing the claim so I could get my new phone as quickly as possible. I received the new phone a few days later and was up and running again quickly!

This is the 2nd time I got a replacement phone and I appreciate to help me out twice, in this last time my phone for sure was getting really bad issues and making myself frustrated but you guys help me out, again.... Thank you.

Screen was broken due to phone being dropped accidentally while walking. Online customer service was perfect. Fast and easy, very user friendly. New phone arrived quickly and the return process was easy.

The phone I received had issues. I ended up having to exchange at T-Mobile for extra warranty fees. I was very disappointed since I should have received a fully functional phone, and not left to fend for myself after paying years for phone insurance.

I'm getting emails to complete feedback surveys, but no confirmation that my transaction has been completed. I had to go an check your website which says the device hasn't been received yet, but I checked the tracking number and it says the package has been delivered! What's going on here?

Upon initial insurance claim, I inquired with three different representatives. It wasn’t until the third, (Brianna) that I found resolution. I was told shipping would be overnight but wouldn’t get my item until 2 days later. The first representative almost made me a $600 fee due to miscommunication. She also didn’t enter my watch specifics correctly causing my claim to be denied the first time. Upon speaking to Brianna she had reassured me my process would be smooth and that I would find resolution in her, which I did. She stayed in the phone with me throughout the call and made sure everything was processed correctly and I didn’t have to pay the apple fee of $600.

My experience was fantastic. I requested the replacement phone late in the afternoon and received it the very next day. All info needed was explained thoroughly and the return process for the broken phone was very simple.

Pleasure doing business, great service and prompt action. Honest and fair with the interaction. Received replacement product in timely manner. Would recommend all customers use the services provided. The telephone wait was fair, operator had great knowledge with details.

Your technician took care of the problem right away and I rec'd the replacement phone within 2 days. I was very pleased with the service. However, I ended up keeping my phone because it started working again and sent the replacement phone back the next day after speaking with Customer Service letting them know I was sending it back. I still have not seen a credit in my bank account for the phone. I would like someone to contact me to let me know when I will be credited for the returned phone.

I dropped my new galaxy 10+ and I cracked the screen. I called, answered a few questions and in 48 hours, I had a new phone. The whole process was very easy. I really enjoyed the experience, and the representative was extremely helpful and went out of his way to help me.

The phone had little bit of scratch but it's okay. The screen no scratch at all. The phone is working just fine, no problem at all. I would I'm wondering if phone is broken. I wonder if I could change it with a different brands.

I paid for what I thought would be a good service of replacing my phone in the event of damage either with the same phone or a new one. I got a refurbished phone that who knows what happened to it and if there's a problem it is up to their discretion on how and if you get help. Get a good case. Save your money and handle any issue yourself.

Really bad service, no one helps, claim my device on 10th, after 20 days. Still did not get my device. I have to call multiple time, every time I call they say, "We cannot do anything. Call shipping company." I pay almost 4 years my insurance and when I really need it I not getting it. Worst service,

The screen on my phone was broken. When I called to have it fixed I was told a replacement phone would be sent to me and a package to send the broken phone back. It was fast. I have nothing bad to say at all.

I sent the damaged phone in with the envelope Assurant provides. Someone in the warehouse either lost or remove the phone without properly in putting it in a system. Now I'm being charged with $400 that I should not be charged with. This is a total scam! I will tell everyone I know to avoid this company.

The experience with Assurant its been horrible. Paying for an insurance for over two years and using the service for the first time I expected a new phone with a matching charger, instead I receive a refurbished phone, which is nothing as the phone I have without a charger, when I call to ask about the charger they sent a different charger which dont fit with the phone. I make several calls requesting a label to return the phone and charger and I have not receive anything. Customer service reps act like they are making you a favor answering your call. Not happy.

After a month, I finally received my replacement phone. My initial contacts with customer service were completely unacceptable. No reparations were offered for their poor service.

Spouse and myself needed phones replaced. Only complaint is that my wife paid for expedited overnight service for her phone. Should have received on a Saturday. Didn't come in until Tuesday so she was without a phone for about 4 days. My phone came on Monday like I was told however my phone had the overnight ticket. Clearly they messed that up.

I called to report that my son had dropped and cracked his cellphone. The customer service representative that I spoke to was courteous and handled my claim with efficiency. I had my new cellphone in just a couple of days.

Never received device. Possibly sent to a different apt or someone stole from where the Fed ex deliverer left it. Very frustrated and need the phone. Already paid the deductible and been without a phone for almost 2 weeks now.

I am happy with the phone. Speaking with the service rep helped me get exactly what I was needing in a timely matter. The additional process of placing the order via email was a genius aspect that was also a smooth process.

I receive my phone and appreciate the quick response. Also the customer service was patient sharing and accuracy. I would recommend T-Mobile to family and friends and what happened to me was a tragic a loss due to Chicago violence.

My glass screen was broken so a replacement had to be sent. The replacement came when it was supposed to, the transfer was easy and fast. I had a new operational phone within hours after the new phone arrived.

Upon receiving the device at my local T-Mobile store the employees there proceeded to transfer my information to your sent device. The sent device crashed continuously upon startup. Was also told that means a device was not new. Also requested a return label to my email and did not receive.

The process was smooth, they emailed me every step of the way. When I received the device it was easy to transfer my data and the instructions to return the damaged device were clear. Outstanding service, would recommend and use again.

The first phone I was sent had IMEI number which was already assigned to another account, and I had to send back in order to get a replacement phone with a new IMEI number. It was such a hassle. Especially since we had to be without a phone for longer than necessary.

Assurant was so pathetic that I was without a phone for over a week while you used a fake pandemic to provide pathetic customer service. Assurant is such a joke. I am shopping for a different insurance carrier because if I cannot get a replacement phone, then you are USELESS to me!

UPS is returning device to sender because they supposedly were not given a proper address. In the Assurant application, my proper address was carried over from T-Mobile account information. No clue what the exact issue was. Little detail was given.

I never got my new phone and I've contacted Assurant twice about it because I know I only have so many days to turn my broke one in. If I have to I'll bring my broke one to T-Mobile and tell them to send it to you. I would give you the order # but I can't find it now.

Fast and easy process. Easy to fill form online, fast respond regarding approval of claim. Took 2 days to receive tablet, tablet received in great shape. No scratches or damages noted. Would highly recommend.

I paid 800. Dollars for my phone plus 300 dollars a year for insurance and when my phone was stolen, Assurant sent me a refurbished phone that don't work anything like my original phone did, not happy at all.

My hubby lost his phone and our coverage through Assurant made the replacement process easy. We filled our claim online and only had to call a rep once through the whole process. I would gladly commend their coverage to my family and friends.

My iPhone was damaged a week ago. You guys sent out a replacement phone the following day, however, I was unable to use the phone due to it being locked. I spoke to Assurant as well as AppleCare to try getting into the phone which made the phone disabled. Called Assurant back and you guys transferred me back to Apple whom then transferred me back to Assurant. 3 days later finally a nice rep from Assurant told me to keep watching my email for a label and once I get that label to send the disabled phone back and once they can track thats it's on its way back, Assurant will send me another replacement phone. I sent the phone back Thursday morning, called Assurant with it tracking number and here we are today with a tracking number from USPS saying my phone won't be here until Monday before 9pm. I AM PISSED!

I think you are doing an excellent job and service. I want to say though that there should be a one time courtesy to the deductible at $0, or at least for my case. I want my Ipad Air to be replaced but the deductible is too high and I'm keeping my replacement but want a brand new one. I don't want to pay the full $149.

My communication with your representative was great. But thanks to the hurricane I never received my product and have gotten no correspondence from anyone saying why my. First my shipping details said being held because of severe weather but since then I have heard nothing and Sally was almost two weeks ago.

I did a claim for my device with broken screen, but when I received my package with my "new" device, although I paid an extra $249 fee, I did not receive any accessories with my new devices, I have used your services 3 times before this claim and in all of them I have received accessories for all claims paying less than $100 in extra fee. Yes it's "extra fee" because I already pay a monthly rate for this service.

The customer service was horrific and extremely unprofessional. It took 4 days to get our replacement phone and 5 hours on the phone across those days being given wrong information, sent back and forth to their website, and a call to my bank because they almost froze my card with double charges. I am considering having no insurance on our phones because the experience was that bad and we pay too much for terrible service.

Great online experience, straightforward and efficient. I didn't have to deal with a person and I was still able to get my claim handled and a replacement phone within a very short period of time. I appreciate the efficiency.

Thank you so much for replacing my stolen phone.. Now I can get in contact with family and friends whom tried to call me.. Now that I have my phone I can get back to playing games And back on social media.

The experience with Assurant was excellent. The replacement phone was received in 1 to 2 business days. If in the future I need to replace another phone, I will use the online option to file another claim.

The replacement phone that arrived was used and damaged. Called to get a new one. Was informed they will send another but would be another refurb. And may or may not be better than 1st replacement. So back and forth phones will go UNTIL I receive one in good condition..

The website was not able to complete the claim, but the call to their CSR took care of everything. CSR was very polite, helpful and knowledgeable and informed me they would need to replace my phone with a newer version as mine was not available. This gave me time to get a new case before the phone arrived. Thanks again!

I turned in my old phone to Assurant and they sent me a phone that has no sound, I can’t make calls or listen to my music. I have tried to contact Assurant to send me a new phone because I need it for work and school. They supposedly sent me an email to get a new device but they haven’t. It’s been a week since that. I’d really appreciate them replacing my phone because they sent me just another broken phone.

I don’t appreciate I have to pay to receive a refurbished iPhone. It should be a new one in a box with charger and headphones. This is terrible service. The phone was badly packaged and thrown in my yard.

It took three days to get the claim approved, every time I called I was told a different story, they refused to give me a new device because I couldn’t deactivate the device because the device didn’t work and I didn’t have another Apple device to turn on to turn off Find My Phone. One person even suggested that I go buy another phone and put my Sim card in there and try to do it that way and then see if I could return the phone. If not I would just be out the money, that is ridiculous! Overall not positive.

Thanks for replacing my broken phone. Your response was expedient and fair. I will continue to keep my phone insured and pray I don't experience any more mishaps. I will refer any associates to Assurant.

Called and put in my claim on a Thursday for my husband Iphone and we received the placement the next day and we were happy that my husband didn't lose and business for his company and was back up and running...

Hi. The new phone shipped very quickly, after the claim was filed. I did send an email in with a concern about air bubbles under the screen, have not had a reply as of yet 5 days. So far my experience has been okay. Thank you.

Thank for such a fast action related to my replacement phone. After making the claim on September 14 2020, my claim was approved on the September 16 2020 and shipped that day overnight. I received the package on September 17 2020 even though the FedEx carrier delivered it to the wrong house. I still received my replacement phone (because of a good neighbor) in a very fast manner.

My old phone got wet when I had to step off into the lake to catch my boat when the bow strap came loose. So I filed a claim and that process was fine. The replacement phone came and it has been a piece of crap! I tried to be patient for a while thinking whatever was wrong with it might work itself out but it hasn't. The phone is slow, slow, slow. If it has not been used for awhile, it has taken as long as 45 seconds for it to "load" the home screen. It will prompt for the "Home" app not responding. I've tried installing and uninstalling the Home app to maybe get whatever is stuck in it out but it doesn't do anything. Switching from one screen to another is routinely slow. It is like having a 10 year old phone. I am about ready to switch to a new carrier over. When this happened US Cellular was giving away Samsung phones to new customers but as an existing customer I would have had to pay so I just did an insurance claim. So much for rewarding my loyalty.

The application was easy to complete. I receive the replacement phone Within a couple of days after being approved. I appreciate the fact that it came with everything you needed to return your broken device.

I had a Galaxy Note 8 and my replace phone was a Galaxy 9. I would have preferred another note. It also took three different phone calls with representative to process my claim. There was no language barriers but common sense was not applied.

I first faxed a copy of my original purchase receipt and they said give them 24hrs to review it. After 24hrs they told me to email to them and give them another 24hr. After that 24hrs they told me to upload it and they promised to get it done that day, but they didn't. So now 4 days later, after speaking to 3 supervisors and the head of the department they still needed another 24hrs. Also they promised to send me the S20, but didn't and just replaced my S10. I wouldn't have minded, but i already bought a new case for the S20. From now on, I'm buying my phones through Samsung. The insurance is cheaper and easier.

I received a damaged phone, and after that even the new upgraded phone was not new and no charger came with it. All my chargers they get hot when charging. I will test and may send back, I do not think it worth the money for paying insurance, I have 5 devices. I will cancel that insurance because it is not worth it, I wish if someone respond by calling **.

They were efficient And accommodating. Everything went perfect With returning my phone and they were accommodating as well and gave me good information. Sure it is a good company to have with phones that are fragile.

I am fairly happy with the experience. It took a lot of phone calls and when I received the replacement it was missing the charger for the phone and when I did get the charger it was broke. Had to buy my own charger so I could use my phone.

Fixing back of phone. Everything was very pleasant. Service on phone was excellent and person was very knowledgeable. Thank you for all that you guys did. Thank you for making my experience very good.

They are very professional and explains the process of the replacement of my phone. This help me from not being stressed and making any mistakes. I received my phone in a matter of 4 days which was amazing.

I was satisfied with overall service! Thank you for EXCELLENT customer service! Unfortunately, my replacement phone is faulty and can't keep charge, volume has problems, some people can't hear me correctly due to sounding muffled. But other than that service provided was EXCEPTIONAL!

Great customer service. Company should be more specific on details of insurance. With loyal customers, some sort of discount should be implemented in replacements. Overall customer service reps were great.

I've been pleasantly surprised and satisfied with the quick and efficient service I have received. Easy to replace my old phone with cracked screen with a new phone. Instructions were easy to follow and precise.

It was the worst experience I had ever encountered, dealing with your offshore operators. Their lack of comprehension is the least of the issues your company faces. Your system does not interface with your provider, T-Mobile. Numerous attempts to log into your website was an absolute failure. Then the wait time, approximately 65 mins to speak with an operator with loud music in background and not understanding was the topping. Wow! How does your company evaluate customer service and QA of this department?

It was very easy to file my claim and my phone got here perfectly and fast. It was very easy to get a new phone with you. I had it here as soon as possible it was a nice experience to know that if my phone breaks I could easily get it replaced for a cheap price.

Hard to process a claim with their customer service, they're rude and they have a bad language barrier and the deductible is high to get another phone. Why have insurance if you still pay a high price.

Easy and fast. No problems either time we used this service. Agent was helpful. Didn't take long, however I did have issues using website. Cannot file claim online if you've changed addresses since first purchased. I had changed address on file through mobile provider AND Assurant, but still had to call agent to get claim to go through this time. Agent was very helpful. Decent service for price.

I had a good experience. You changed the phone immediately. I received the new phone the next day. I appreciate your responsibility. The service agent was very nice and he answered me all my questions. Thanks.

I experienced going thru with a broken phone and I called and file my insurance claim and my best going company T-Mobile gave me another brand new one saving me extra phone pay and I really thank you all working with T-mobile. Thanks and have a bless day.

I was beaten and robbed on the 9/15 where they stole my phone, purse and keys. I had a new phone by 9/16. Brand new phone. It was easy. Uncomplicated and professional service. Thank to Assurant. Thank you!!

It was a very easy and simple way to file my claim with no problems. Navigation of the web site was easy. Anyone can use it with ease and when they say overnight next day delivery that's what you get.

Very fast responding back to get my phone replace. My replacement phone came the next day my claim was received. No other requirements needed after I file my claim. New replacement phone looks in good condition. So far I have no problems with it.

Got beat up and robbed....Stole my wallet and phone. It took 4 days to get replaced. No communication. Total hassle. Lost business. Switching to Apple Care. Total hassle. Would not recommend it to anyone.

I had to call and filed his claim for five times. Every time something got messed up. I was on the phone for close to a couple hours nearly every time I called. This is a horrible insurance company. It needs to be redone somehow because I’m pretty sure I’m not the only customer after being on the phone with them for five times to file this claim.

I had a great experience, my phone arrived the next day in good condition. The agent who assisted me was very helpful, they guided me through the whole process to be able to complete my claim for my replacement.

Bad customer service from the beginning. The 1st person Infinity never placed the order plus she input wrong information on the claim form like wrong spelling of my last name and wrong space number on where I live. The 2nd person Mark was more helpful and then when I received the claim form I corrected my last name as well as my space number then I thought I was being transferred to make my payment and I ended up back at T Mobile. When I did receive my replacement phone my correction on the form never got corrected and it went to my neighbor who was mad and upset because it went to him. I will never use your company nor should I recommend you. VERY BAD SERVICE!! If I could rate a Zero I would.

This is my third review in about two days with no response, the replacement phone I received a couple of week ago, keeps dropping out so that the person on the other end can not hear me on for a few seconds, the phone constantly goes silent. It needs to be replaced.

I filed a claim August 03, 2020. Confirmed they received damaged phone August 13. I have spoken with 7 managers and 1 senior management, all in an attempt to find out why I have not received a check for my Note 9 for $930. Assurant is to send a check within 10 days of receiving damaged device. I have been promised a call and resolution within 24 hours several times. It has been almost a month and a half and nobody within assurant can get their claims payable department to answer a phone or respond to their high priority management email.

Submitted my claim and received my replacement device really quick. I was even provided a box to send back the device that was damaged. I did not think the process was going to be this easy but I was wrong. Will definitely use the process in the future if I need to replace any of my other devices.

I have never had a problem with any of my insurance claims. I always recommend to anyone to pay for the insurance.. The only problem I have is that if a phone is brand new you replace it with a refurbished cell... You should replace it with a new one. I would like to thank your company for upgrading me to my S20. I was expecting that... and I am very thankful for it...

The response time was great. Unfortunately, when I received my device, my son had surprised me with a brand new device. I call Assurant and asked if I could return the replacement and receive a refund and they said yes!! Very helpful!

They replaced my wife's phone next day, we were very happy. I am glad we did not get rid of the service. We had been thinking about getting rid of it just the week before. The people were great to work with.

I file a claim and received a damaged phone which I reported to T Mobile after 8 days from receiving the replacement And they transfer me to Assurant. The lady from assurant didn't want to help. She said that the phone was already in my hands and they have no way to prove that I damage the phone but she didn't make any notes. T Mobile told me to take the phone to a store to be inspected. I did it on my next available day off which it was a week after. By that time it was more than 10 day and assurant didn't want to make responsible and force me to file a second claim and paid a second deductible in less than a month.

Had a great experience. Quick online claim approval with Next Day Air! Thanks a lot. Would use and recommend your services. And my replacement phone works great. This process could not have been more simple for me.

I paid $100 for a replacement of a Android phone and didn't even get a box and charger. I felt like it should have come with a new phone. I only have $60 for the money the first time I bought it so after paying $100 I need a box and charger to go with it.

Hi the phone I have received was without charger and earphones. It came alone. I wasn’t happy for seen that the only in the box was the phone but anyhow I enjoyed it because the phone works perfectly. Thank you.

The service was great, the operator was super friendly, super helpful, and really easy to work with, the replacement phone showed up within a business day, which is very good and would recommend to other people.

Ordering new phone with Assurant was awesome, super easy customer service. The phone arrived in timely manner actually it was faster than expected. I would recommend this service to family and friends.

On 9-6-20 my Android screen cracked in a fall, I called Assurant for a replacement claim #** and I paid $99. On 9-16-20 a defective replacement arrived that:

The Representative was excellent. She was professional, patient and thorough. Walk through it all step by step. But only thing is having to Verify I guess who I was by asking for Driver License and both sides of it. I'm very cautious with my Personal information & Credit card info also, but I wasn't hacked. My Insurance Company was and I don't want to go through that again. This is just another way for Hackers to get info. But besides that Assurant Representative was Awesome and all other aspect was pain free. Got cell under 24 hrs. and got shipping package and postage to send back damage cell. Thank you very much Assurant.

My claim for a replacement phone was filed and conducted with diligence and respect. I appreciate the time it took to get a new phone. I love this service as it allowed me to be connected in a matter of little time.

So Assurant reached out to me and the rep was nice as you expect them to be. I was told that she was going to reach out to the warehouse to see if she could get me a replacement phone. Unfortunately, there was no S9 replacement which I highly don't believe because this is the newer phone so how can it not be in stock? Anyways the best bet is to not hold your breath and expect Assurant to fix their mistakes just accept the apology and move on.

The agent just wanted an argument and not listen. I believe because of the she had the replacement for the phone wasn't approved. It's bad enough using that website. It user friendly once you have entered a pinch of info. It won't allow you to change it.

My experience with Assurant was a major let down AND RATES ZERO STARS, awful. First, I couldn't understand the customer associate, because of her thick accent, but figured that could work through. I explained that my charge/USB portal is loose and has been progressively getting worse by the day. Therefore, my phone won't charge. Just to note: this issue leaves me unable to order a car service when ending my 12 hour work day. I get off at 3:30 a.m. . Nonetheless, the customer associate told me my phone isn't covered when stolen. I told her my phone was not stolen at all, and repeated that the USB portal is loose and damaged. Therefore, the phone had been charging since Friday, September 18,2020, and even though it was Monday, September 21, 2020, the phone had only reached a 15% charge.

Broke my Samsung 7. Filed a claim on a Thurs. evening by 7 p.m. Received an S8 Edge as a replacement - 5 days later - on Tues. The 24 hour promised TAT - not so much. The claim process on the website was a bit cumbersome/repetitive. The affidavit at the end asked for all the same info all over again and could have been mostly autofilled (so I thought I'd done something wrong). Then, after I filed and got a Claim confirmation number, I checked back online to see how things were progressing.

Even though my 1st replacement phone didn't get delivered due to address discrepancies, they were quick to contact me and correct all issues and had another replacement phone on its way and to me the next day. Customer service was awesome and really defused my anger in the situation.

Very nice representative. Received equipment fast. Called back to verify that old phone was received, spoke to a second very nice representative. Process was quick and easy. I was not happy that I had to utilize it, but the process made me feel better.

Hello upon opening my phone it was broken. I've sent it back and have been told I will get another one in its place. For now I am holding on to my original phone though it is broken. Hopefully 3rd phone is the charm. Only rating two stars because customer service Myranda S. was extremely helpful. Otherwise it would be a 1.

Phone stolen from my truck 9-9-2020. Went to 2 T-Mobile stores for help to file the form and was told they can not help me even though I bought them from them. I had to call T-Mobiles corporate office who helped me and I told them I would fire their rude employees. I have insurance on my phones, why did I have to pay $295.00 for a replacement phone? They charged me for a screen saver and case again over $100.00 and the claim was turned into you on Thursday 9-10-2020 finally and I did not receive a replacement phone until Tuesday 9-15-2020 after 4:30 P.M.> I told you I use this as my business phone so I was out of business for 5 days and I do not know if this is a new or repaired phone. I should have been given a new free phone the same day by the T-Mobile store. I am upset with this. I am expecting to be compensated for the charges you have imposed on me for this replacement phone and the lost time I had at my 42 year old business.

Fast shipping and response time to approve my request for a new phone replacement. Website was very easy to navigate. To send the phone back was very simple too and like the prepaid package and that it was USPS and not FedEx or UPS. I have used Assurant a couple of times and is very pleased.

I waited days for my replacement device to come in the mail, and then when I finally got it it wasn’t even the right color which was supposed to be space gray. I ended up getting a gold iPhone which is not what I wanted.

I had fast service and the most amazing experience. I recommend using Assurant for any of your phone repairs including cracked screens or water damage is replaceable. Thank you for all your help with getting me a new phone just in time.

This is the second iPhone class that I had to replace. The first my battery died. This time my battery overheated. It’s very frustrating because I use it for work. I was very disappointed with T-Mobile. I had to go back-and-forth with them and with the Apple consumer as well and no one can really help me until I visited a T-Mobile store again off of Blossom Hill in San Jose and they gave me the number for Assurant which I was very pleased with because they help me really quick with a quick response. Thank you for that. I was getting ready to change my T-Mobile to another consumer so I thank Assurant for the quick response.

I ordered a replacement phone. It took too long to receive my order due to UPS. Then I got a phone with no charger. My pictures are still in my old phone and things have not transferred to my new phone. I had a problem with this order and the cake and the icing was Zy ** at Georgia South Metro Store helped me out with my new phone. She really helped with this process. I am super glad because Zy ** helped me out! I had to buy a charger when I paid a full $100. for a phone. I think Metro PCS needs to try to retain customers. Customer service is a BIG Deal. We can thrive to the fullest in this pandemic if we keep an opened mind.

I am using the Tmobile service last 15 to 17 years. we are always getting service right away. I received a very good experience. The representative was very helpful courteous and very. And I got my phone right away. Thanks.

The process handling my claim was good, But the shipping solution may not be the best fit. My Package was put on a FedEx delivery truck 4 times and returned back to the station 4 time. Finally it arrived 1 1/2 week later.

My husband broke his phone, a Note10+, and they didn't have any in stock so they said they would reimburse us for the purchase of a new phone instead. At least 2 separate people told us the amount was $1299 and that seemed high to me so I confirmed it more than once. Since that was the case, we ordered a Note20+ (or whatever the equivalent name is). When we got our refund, we only got $1080, not the ~$1299 we were expecting. When I called thinking it must be a mistake, they told me that the limit was always $1099 and there is nothing they could do. It was a very disappointing experience.

This insurance company was doing anything possible to delay the claim. More importantly, someone was coming up bogus excuses to drag the delay. As you know now, that everyone is depending their phone for their daily life. It is not acceptable.

Super easy. I had a T-Mobile expert help me because I’m not tech-savvy. But he was amazing and took the time with me to switch everything over. Definitely worth paying the extra money each month to have the insurance.

Received my phone in 1 day. But replacement phone was different from previous phone so did not fit my chargers. Called customer service September 10th. and asked if a charger was supposed to come with phone since I did not receive the same replacement phone. I was told yes. Agent then told me he would put a phone in the mail that day. 5 days later on September 13th, I called back since I had not received the charger. Was told the same thing by a different agent. She confirmed that a charger had been scheduled to be mailed to me and that she would resend the order again as you were having trouble with carriers.

Ordered a replacement phone. Was told it would be overnighted to me. Got it 5 days later. Was not happy with service. Hope next time I am told that it will take 5 days or if you say overnight that's what you mean.

Thank you so much. Love Assurant. Absolutely worth it. I have unfortunately need to use it more than one on phones I have dropped or had some water damage and Assurant is quick to replace your phone within days. The last phone was even an upgrade for the new one and I love it!

I love you guys. You were very fast, knowledgeable I had and to the point customer service representative that didn't try to sell me something I didn't want and was very polite and understanding. I pretty much think that says it all!

The online service to get a replacement phone was very easy and receive my phone quickly. I would definitely recommend using the online forms for future claim processing. Thanks Assurant for you your fast and efficient services.

This replacement device has a noticeably shorter battery life than the device I sent in with a cracked screen. Could I please have this replaced? It's no fun to switch phones but the battery life is really not great.

So my screen cracked and yes I had a screen protector and case. Went in to my carrier to see about getting a replacement. They said, "Sure, it'll be $60. Just contact the insurance provider." So I did and they charged me $100 through the automated system. So I go back to my carrier and tell him they charged me a $100. He said, "That's not right." So we call and we have to speak with a supervisor who informs us that they updated the rates. But didn't notify anyone. So he ask, "Well do you have a updated copy you can send me?" She replied "NO". Totally feel like I just got scammed outta $40. But I do have pics of the rate sheet and dates and I will be contacting the Better Business Bureau!!!!

Great customer service, expedient in responding to questions and customer service very knowledgeable, had a very positive experience with this company. I highly recommend to others, keep up the excellent service.

I have had my phone dropped twice so I am familiar to filing a claim and the process was very easy. If there was any kind of a problem, I was reached by customer service and was able to help me right away.

The experience was good so far. Everything was very fast, I couldn't it when I saw the package on my step door, I was like this can't be my package until I checks it and I discovered it was from you. Thank you so much for your good services.

Pros: The process was quick and painless. Professional and I had my new phone within 2days. Great service! Cons - I needed help activating my new phone once it arrived and the call center at 611 tried to charge me $20. I was able to get this waived. Con - Had to pay $100 towards a replacement phone in addition to my monthly payments to Assurant. I think the replacement device.

Was easy and quick! I have never had to make a claim before and I work for State Farm insurance so I know a lot about claims. This was easy efficient and quick. Claim took 5 mins to fill out online then less than a week to arrive. Thank you!

Process was quick and easy, received my replacement within 2 days. Representative was very polite and very helpful. I am very happy with Assurant and their system and process. Didn't have to hold and was off the phone within 5-8 minutes.

Everything went smoothly from receiving the replacement phone to sending the other one back. The representative was very helpful and patient with technically dumb grandparents. We sent the broken phone out in the shipping box as instructed. Thank you.