Assurant Phone Insurance Reviews

I thought when I had to get a replacement phone I was getting a new phone instead I got a refurbished one. After all of the monthly insurance payments I make over the past two years and I had to pay $100 for a refurbished phone. I don’t think that’s right.

I cannot believe how easy it was to get a replacement phone. I would recommend this to anyone. The return envelope was included with the postage paid. The new phone was exactly what I had before so there was no learning curve with the new phone. Thank you. Dave **

I spent a total of 14 hours on the phone over a 2 day period and talking to more than 5 customer service representatives and 3 supervisors and being told over and over that my “Boyd’ was covered under manufacturer warranty or that I had NO coverage even though I paid for coverage and my phone was inspected and approved by T-Mobile for insurance. Initially I received a denial based on your standpoint that my device was under manufacturer warranty. Even though I explained numerous times that I bought the device in 2018 and my warranty expired in June of 2019. Finally after T-Mobile spending 2 hours on phone with you and myself another 3 hours I received a 2nd letter approving my claim. It should not have taken 14 hours and 2 days on the phone and me being rude to get coverage that I pay for.

I am amazed, actually, at the speed that Assurant approved my claim and sent me a replacement phone. The whole process only took three days and zero headache. I highly recommend Assurant for wireless insurance.

Not very helpful... when I wanted a return or cash refund. I paid $250.00 for a replacement iPhone... called back same day 1 hour later. They told me they had already requested a new phone but their website indicated that they had not even sent the request thru! So 3 days to get the phone to return and 3 days to return the phone. 2 days to say that had it! How they said 10 business days to issue a refund. Why don’t you just credit my debit card... you took the money in 10 seconds but it will be at least 3 to 4 weeks before I get my money back. Very dissatisfied.

With Xfinity mobile protection plan thru Assurant it took only a few minutes to submit claim for my broken phone. The replacement phone was delivered the next day. Inside the box was also a return label to return the broken phone. So easy!!!!

I lost my phone by accident. Filed a claim to use my protection plan to get a new phone. I had paid my deductible. Next day they sent me a phone that at the Metropcs store were not able to connect because it was block. I never got the prepaid UPS sticker to send it back out of charge. I had to pay the UPS out of my pocket $14.49 to send the phone back. I was without a phone for a week. Very inconvenient for me because due to my health I have to travel to the hospital various time during the week.

I was sent a replacement phone and it arrived quickly like with 24hrs. Phone worked except for the camera! Tried everything to get it to work. They were supposed to send me a mail slip to print out so I could send the phone back, well it never came in my email. Called a second time and it didn't arrive in my email. NOW I'm waiting for them to sent it through mail. So I have to wait to send it in and wait for the to receive it before they will send another! This is my 12yr old daughter's phone and she's going to be without a phone again for days because their CSR don't know what they're doing. Did I mention I paid a deductible too! Very upset over this. This is a situation where they take your money every month then you pay a deductible for people to not help you and send you broken used products. This is my kid's phone to have for safety and emergency purposes!

This was the second phone within 6 months that I had to get replaced due to the charging system. And each time they made me keep the same phone charger. I won't use it anymore because I'm not sure that the charger could be some of the problem. The phone is ok not enough features.

Awesome service!! It was so easy to file a claim online and my replacement watch came the next day! They sent a postage paid box to ship the broken watch back. So easy and fast! Very thankful for Assurant!

My phone broke on Christmas and because of a address problem on your end it was Mar 16 before I got my phone. I was obligated to make 3 monthly payments while I had no phone. 2nd I paid $1k for a phone & you sent a ** PURPLE replacement. If someone spends over $250 on their phone they should get what they paid for to the color. If you are out of that phone in that color you send an upgrade phone that has an overhead cost that is reasonable. OR ARE YOU TOO GREEDY for that?

The whole process for making a claim is tedious and I would not recommend this service to anyone. I am trying to switch service providers because of the Assurant insurance. I do not what to deal with them again.

Daughter lives across the country, so can be difficult to take care of issues like this. However, every step in process was handled on a timely basis and the customer service representative was very thorough and thoughtful.

Great service, Very easy to use and understand, Very Quick response time on getting a replacement Phone. I would definitely recommend this service to anyone. Very courteous and knowledgeable employees. God Bless.

I'm not usually one to bring up negative experiences but this one was awful. I received damaged equipment (not my fault) and had to return. WOW! ONE OF THE WORST EXPERIENCES EVER. I asked to get the replacement expedited (again, not my fault that I received damaged product) and they couldn't do. I asked that another one be sent and was told that damaged unit had to be in "In Transit" status. I dropped damaged phone back yesterday and had to elevate to Supervisor so they could override. All this extra time that Assurant thinks that I have! NOW I get to spend even more time on the phone with Tmobile explaining to them why they won't have the original device within 10 days... Terrible Terrible Terrible.

Phone arrived swiftly. Thank you for helping me get my order faster. I only disagree with the price of deductable. I was told it was $50 when I added the insurance. But I ended paying $60. I would have liked to pay the price I was quoted.

My screen was cracked and they fixed it with no problems...didn’t take long at all. I shopped while they worked on my phone. I just hate that I have to drive over 30miles to get it fixed. Wished y’all offered services in my hometown. Thank you.

This is a great company. Claim was approved same day claim was filed. Received replacement phone following day. Staff is very professional and have great people skills.. Very pleased. Would recommend!

Claim went fine and tablet arrived just in time. But they gave me a tablet that doesn’t work. I can’t get service anywhere. No data and to top it off it takes too long to charge. I called and they have no clue what they are doing. They have me doing the same steps over and over. They really were no help at all. Haven’t replaced it because they still want me to go through the same steps even tho I tried but still doesn’t work. I don’t know what part of that they don’t understand.

The phone has locked itself as if it was a display stolen from TMobile stores. The IME # is **. I have emailed Bric Tech and have notified TMobile. I am not dissatisfied with my experience through Assurant but I am not very happy with TMobile.

Great customer service, fast turn around, knowledgeable customer service reps... My phone was broken during a training accident. I called in to have a replacement ordered and everything was handled so professionally and with care.. My phone was promptly delivered the next day and the website was extremely helpful in the replacement process.

I got a upgrade to a Samsung galaxy s21. When you give a customer a upgrade phone, at least send a new charger that work for the phone. The charger for my Samsung 6 edge Plus do not work on the s21. I called the same day and spoke with a representative, he promise me a charger. Still No CHARGER!!!

It was very easy to fill a claim on my phone, and I got the new one the next day! So easy to follow on how to put a claim in. I was very happy with the fact that it through the same day I put it in and the next day I got the replacement phone. I would tell everyone I know to use this.

The company shipped the new product to me within hours of me paying for it over the phone with a representative. The shipping was very fast and I was luckily able to receive the same phone I had originally.

Just a few minutes to fill out the information about my broken phone and the claim was approved in minutes. I received the new phone in just two days. It would have been the next day if I had more the claim earlier in the day. Very quick service.

Very very quick & easy... Shattered broken phone & it was replaced overnight... Using new phone the NEXT DAY!!! I couldn't believe how fast it arrived, and how easy the whole process was... Very happy.

The process was seamlessly smooth. Not difficult at all. No questions asked and we had a replacement in a few days. We were unable to complete the claim process with the link that was sent to us so we called back the phone number and the process was completed by phone.

Both the process and return was quick and easy. The cost was true to what was stated. The only hard thing was trying to obtain the IMEI number from a broken phone but I worked through it after multiple attempts and got the information.

The experience through Assurant was quick and we received the replacement phone within 2 days. The claim form was easy to fill out and they provided documentation of the claim processing within 24 hours of submittal.

Thank you, I was a really upset about the payment, but you gave me a newer more updated compatible device...thank you. PS If it is a whole new device...it would only make sense to give a whole kit...ty.

Within 4 days of receiving my replacement phone everything started crashing. I had to have a working phone for work and was left with no choice but to go trade it in and buy a new phone. What's the point of filing and paying for a claim if device being sent out does not even work correctly.

The phone broke the screen, the service and the telephone attention were excellent, my claim was answered immediately and in three days I received the replacement telephone. It's a excellent insurance

I had to have my phone replaced. The claim process was easy, and I got my new phone delivered 2 days before the date of delivery I was given. It was a wonderful process. So happy to have the insurance.

The information needed for the claim was simple and direct. The receipt of the phone was within 2 days which was a life saver. There is nothing that has been so hassle free that it almost made having the phone replaced a pleasurable experience.

I got the phone relaxed quickly. I had no problems getting the phone replaced. That is all I can say. I can only says it was quick. I have dealt with the company once before. I had problems with the first time.

I received a replacement phone from Assurant and used it for several days with no problems. Suddenly most of the apps would crash soon after opening them or they stopped opening altogether. I called Assurant. The rep was nice and placed me on a brief hold, then came back and told me it was my carrier's responsibility to replace the phone. I called T-Mobile but they weren't available after hours.

Everything was good. An easy claim. The shipment for the phone was less than 3 days and to have a 360° protection that's cool and not that expensive for the payment. No matter what gonna happen to my phone will be replaced and I'm glad to be with Assurant..

Great service and speedy delivery of the replacement phone. The Representative was very polite and informative. Everything that she explained was exactly how she stated. The only thing I was not happy with the deductible, otherwise the claims experience was great. Thank you.

Thank you so much. It's great. I love my new phone so much and I will always love Metro PCS. Forever a customer. And I recommend everyone to switch to metro pcs and get them a great phone. Great deal.

When I received the device and when I went to switch over phones I had to go through 3 different system upgrades. It was not even prepped for me which made it so inconvenient. Once I did update I followed the instructions provided which were not very thorough it did not let me move forward due to a tmobile/metro network not being mapped and it didn't let me add one. It said I did not have the permissions. I called customer support at metro and they said they could not help me and that I would have to find an office and go in. That was after I waited over 30 more minutes the following day. I am so disappointed in tech support.

Got a faulty repair from a shop you guys sent me to, called insurance before I left or accepted the device. I was told by Assurant that I would have a tracking number the next day. I still have not heard back or gotten a replacement. Please call me at **.

Their claim process was simple and easy to submit online. They kept me up to date on every step of the process: from receiving the claim, through approving it and shipping it, till delivery. All of which seemed lightning quick. I had my replacement phone within a week. Thank you Assurant!

The whole process from start to finish was great. The rep was helpful and the online entries for payment is the best way to go. The delivery was literally the next day and there is a return envelope along with the replacement device so don't just discard the packaging.

I was very dissatisfied with my service with Assurant. First reason, I was sent a phone that was previously marked stolen so I was never able to activate replacement phone. Secondly, when I called Assurant they gave me the run around for days. Today I still do not have a phone and do not know when a replacement phone will be sent out. They did not want to compensate me for giving me a stolen phone or for rush ordering a stolen phone. It is unfair that I have to be without a phone for almost a week now.

My experience was quick didn’t have to wait more than a day. And the customer service were real helpful and patient with me. It is worth spending the money for insurance on my iPhone because one never knows what can happen. Thank you.

Haven’t received my new device. Probably my ongoing problems with my real address and not the so called “verified address” which is NOT correct. The person I spoke with was awesome. I’m disappointed for not receiving my new device for my 97 year old mother who misses it immensely. Thank you for your help.

My wife's telephone stopped working. I called T-Mobile. They referred me to Assurant. I called them and explained the situation. They were diligent and helped us. They sent a similar phone than the one my wife has. We returned the old phone. The new phone is working well. We are much satisfied with the service that Assurant gave us.

My experience with Assurant Phone Insurance was great. The customer rep over the phone was friendly and knowledgeable. She done great job assisting me with my claim, and the insurance company had my phone delivered in quick timing.

I love the service. I did everything online. It was easy to navigate and to complete the transaction. I got the replacement within 2 days. I am a loyal client since 2002. Never had any problem with my devices.

It was wonderful experience beside delivery took 4 days. It has been told it’s a overnight delivery. Probably it happed weekend in between. Thank you very much. In future proper assurance will be appreciated. Phone is very essential.

You were very quick to deliver the replacement phone. Your directions to return were very clear. I appreciated getting the confirmation of your receiving the broken one back. The website was easy to work through.

I received the OTHER device quickly, and returning my device was easy. The device that was given to me DOES NOT FUNCTION WELL. It keeps shutting off and now doesn't load YouTube. Which I the only thing I use it for. Very disappointed. I have had it for a week.

Professional and compassionate. Extremely reliable in a way that I could personally attest and give proof of Assurant's claim platform and its staff are design to help and to get things done efficiently and correct.

It was easy to make the claim online and I got my phone super quick. I got the box to send it back and instructions were clear and easy to follow. I would like not to have to file another claim but the experience was perfect.

I thank you for Expediting my phone to me overnight. I was able to use another phone for night and for that I thank you for being such a timely and responsible insurance company. I would highly recommend.

Called up and told them the story of what happened and a new phone was on the way. They were very friendly and helpful. And understood that I need a new phone asap. Thank you so much for helping me out in such trying times.

My replacement phone arrived in three days. I did have to pay a $99 out of pocket expense though. I only wish that I had been reminded to remove my SIM card. T-Mobile was unable to recover much of my contacts. Please be sure to remove your card.

Don't like my replacement phone, I don't understand why they didn't tell me they didn't have My Zte Max Phone before they sent me out this other phone. I could waited for the replacement of my Zte Max Phone.

I dropped my phone and it started to turn off randomly. Then I filed a claim at the assistant site. They were professional, efficient and helpful. Phone arrived the next day about 7 hrs before expected arrival time.???

It was on time, fast service and understanding of the problem. Will recommend to get this insurance for your cell phone protection - the customer services is always at a great level. Thanks. Juan M **

I was assisted by a courteous and knowledgeable representative, who made it easy. I didn't even spent 20 minutes with them. Assurant is shaping up as a force to recon with. Beware other companies. Assurant is the new sheriff in town. Hehehe sort of speak.

I was impressed by how easy it was to file a claim and even more amazed by how quickly the replacement came by FedEx. The whole process was quick and very easy not to mention stress-free. It's definitely worth the few extra dollars a month.

I recently purchased 2 Samsung Galaxy S20 Plus 5G 128GB Black and purchased your insurance to cover said phones. 1 of the phones became damaged, I pay the insurance deductible, and was informed by T-Mobile I would receive a new replacement phone. I informed your representative and received a refurbished phone, why?

Had an amazing experience with this company. Had to replace not one but 2 phones. They replaced them in a timely manner and without hassle. I recommend this company to anyone. They are thorough and accurate.

I have had this insurance on my devices for years. I have filed claims with no issue at all before but this time it was one of the worst customer service experiences I have ever experienced. First I had to call to file the claim which was no big deal, he was awesome. Very quick to help and efficient. Then the website kept telling me it was down for maintenance. I called the following day, explained to the rep what the site was doing and that I needed to submit my documents to finish the claim. I informed him I was unable to print and scan to send it in several time but he kept trying to walk me through the steps of doing it that way. He had no clue what was going on with the site, lied to me about it and then when I asked to speak to a manager he transferred me to the tmobile support line.

I was very satisfied they told me the replacement Would arrive with in 1 do 2 days. The cellphone arrived the evening on the 2nd day. All the cellphone applications are functioning. Only issue was texting was not functioning. I could sent went Bluegrass cellular office and they fix my account. Everything on the replacement work. Thank you.

My screen was damaged and I received a new phone through Assurant. The process was very easy and the customer service representative was incredibly helpful. I will definitely recommend this program to others.

Lost my phone. Went on website and in a day got my son's new phone....Extremely happy with my insurance plan. Would highly recommend everyone to almost get insurance especially when phone is very expensive...

Had to replace my phone when my screen got cracked. All of the customer service reps were quite patient and helpful. Would have had my phone next day but I fat fingered the IMEA number, so got it the next day.

Received all that I needed to restore service within 24 hours and everyone was very professional and supportive. With everyone assistance I was able to have all service and phone connected to operate and travel successfully.

Apple iPhone 11 came to my house in a quick manner. Loved the process front start to finish. I’m very well satisfied. I would like to thank you all for the excellent customer service that was provided.

Well your rep Stacey ???? was not my favorite so I finished my transaction online. I was impressed with the quickness of receiving the package. Also the device seems to be in good condition as that was my issue with the rep. I was asking if she could put a note on the claim for a new device if at all possible. She seemed to have a problem with that request.

The time from claim to replacement phone was incredible. The phone I received was a $200 dollar phone new and the phone they replaced was $765 when new. Quality was 5 star to just par to say you don't have a broken phone. What's upsetting is they wouldn't let even pay for an upgrade. They also don't replace broken covers. Just give you a screen protector installed on new phone. Also no charger or box supplied for new device.

Easy and fast phone replacement, fast shipping and polite, helpful customer service. The process was simple and easy done right from my phone. I couldn't of asked for better service. My experience was outstanding.

Would have been awesome if the first two agents I spoke to would've actually logged the claim like the one that actually submitted it. Instead of throwing me back at T-Mobile twice. Agent who submitting the claim was very helpful.

I experienced an awesome experience from Assurant and will recommend it to anyone I know. I was having problem with my phone, explained what the problem is to assurant, I was approved for replacement immediately. Surprisingly to me my new phone arrived the next day at no charge. Wonderful service, keep up the good work.

The replacement did not come with a patch cord. My internet service was super slow. It took forever to transfer data. I was not able to transfer everything in the time allotted. I used Tech PHD and the tech that I talked to helped a lot. He could only do so much due the long wait transferring. A patch cord should have been provided. Not everyone has high speed internet. I am using T-Mobile 5G21 Gateway.

The gal helping us was rude and talking to others while supposedly helping us. My granddaughter finally said she would figure this out somehow. The phone was damaged and we were getting the replacement setup.

I am certainly unsatisfied with this business. I've been with Tmobile for 3+yrs. And I've always insured my phone. Only once have I ever used my insurance. And for Assurant to send me a refurbished phone is very disgraceful and disappointing. What's the point of having insurance, pay a deductible only to get a refurbished phone. I might as well have gone to the mall and fix my screen. What a shame. Highly disappointed.

Not a good experience I would never insure my phone again. I had a hard time I switched to another provider. Plus T mobile is such a horrible provider. I had to switch to Verizon. I should just bought a new phone instead.

Blake was absolutely awesome....genuinely nice guy and extremely talented and helpful setting up my new replacement phone from T-Mobile. We had some frustrating problems trying to get everything transferred, but Blake was patient and very understanding... GREAT JOB BLAKE!

I was highly satisfied with your service on the phone as well as how fast my claim was handled and I how I received my replacement as promised. I would also highly recommend to everyone I know get your insurance and or protection plan(s) for their own devices. Thank you for your help and support.

After I lost my phone, I filed a claim online and called the number you provide to get it going. I was told 3-5 days. After 10 days I emailed customer service-got no response. After 14 days I called got hung up on once after waiting 30 min. and then called again and the girl really worked hard (she gets 4 stars) to get my claim moving. First she tried the 3-5 days thing and we told her no way. We already waiting and she did get us moving and I had my phone a few days later.

I did not have any delays in replacing my daughter's phone. I was emailed confirmation that my phone was received. I was very pleased of the online service. It was very clear how to file a claim. I was reminded of the deadlines to return and consequences. I am satisfied with my new phone.

My phone got damaged from the screen got my approval immediately and within 1 day I was able to get my replacement. I never felt that I had a damaged phone and it was very easy to return it. I placed it inside the shipping envelope and even got a confirmation from UPS.

They were timely, quick, professional, and very helpful. I would recommend getting insurance on a phone purchase, things happen. Delivery was on time with no delays got it the next day. I have nothing bad to say about this company.

I called on 3/18/21. The email I received stated that I had a claim on 3/10. I have not submitted any claims. Therefore, if any claims have been submitted it has been unbeknownst to me. My service on 3/18 was superb. Like previously stated I know nothing of any other dates.

Screen damages. Cracked. Not working properly. Cannot see some numbers and blinking on and off if turned on. Doesn't ring. No picture and cannot see the app. Come hot and cannot delete all the photos.

Next day delivery "actually happened". It wasn't that way the past time with a Verizon phone last October! That's why I switched to T-Mobile, because I needed to have a phone in the interim. Thank you for having a well organized operation! Something that's becoming less available as our society is systematically destroyed by cancel culture and divisive propaganda moving the socialism agenda into the mainstream, good luck, staying in business, under the Biden administration!

It was easy and fast I always tell friends to get the insurance. The process took no time at all and I had my replacement phone the next day. No runaround or hoops to jump through or long useless forms to fill out.

My stepson's phone screen was broken and we went through the process to replace it. There were parts of the process online that was a little difficult, but a phone call made it easy to get through the process.

Poor everything, doesn’t work as it should. Very disappointed, I would like a refund and or an upgrade. Bad service. Had to purchase another device in order for I to have communication with my daughter. She is my life. And with this mishap, I lost work, money and time from my life. This needs to be attended. I am very unpleased.

A51 phone. Not much to say. I was less than pleased with the customer service and was not given any help by T Mobile til I had had the phone for 36 hours. Had to go to a different store and Assurant was not available to help at all. Had to prove my identity more than twice. Thought Assurant worked with T Mobile, not instead of T Mobile.

I wish I never had to use you guys but it's a second time I had to thank you for taking care of me???? My second screen in 2 years. It's definitely worth the money for the insurance compared to buying a whole new phone all together. Definitely will recommend to anyone I know.

My initial call to to start the claim went very smooth, the new phone came quick. Unfortunately it was defective. I was told to take it to T-Mobile and it would be switch out by your employee, Sebastian, that was a lie. There was no record of that phone call happening on your company's end. When I called back after taking the phone to tmobile I spoke with a gentleman named Andy. When I expressed my concerns after the 3rd time (because when he repeated the same thing that was not explaining anything) he then hung up on me.

The phone was reported stolen and a replacement was sent out and received in a timely manner! The representative who helped place the order was very helpful and feel satisfied with the service provided.

The process for making my claim was very simple. The only issue I had was sending the identification because I didn't understand how to change the format. My fault, I went to my store. They helped with that. I received my new phone in two days. I couldn't be happier.

The replacement phone was sent overnight with pre paid return label. Great customer service. After installing sim card, new phone was up and running and all programs and setting were retrieved. I would rate 5 Stars.

My son dropped and cracked his phone. Called Assurant and filed a claim. Replacement phone was issued out within a day and delivered. Excellent, fast service. Could not ask for any better service than that. Thank you.

I am very much appreciated for the fast response and easy directions to transfer all my information from one phone to another. It was a fantastic experience. Usually I have to talk to a few people and they have to help me through the process. Not this time. It was so easy.

My experience overall in regards to this situation was above board and positive. The sole reason that I gave a rating of 3 versus 4 or 5 was due to my experience with the initial customer service representative that I spoke with. This individual knew very limited English, consistently breathed heavily into the mouthpiece of the phone despite my asking repeatedly to not do so, and his inability to understand basic spelling of basic words which compounded the stress of having my phone stolen.

Helpful and quick to send me my new device I had to replace. Great service also would keep using them for all my needs dealing with replacement. I would recommend to my friends and family. Keep up the great work and the great service.

Communication was horrible. I made a mistake putting in the serial number and was never contacted. I called in and the first women told me I was all set to expect the email. I remained patient. Called back a week later to be told about the issue. Took about a month to get a replacement. I feel it was ridiculous and not happy about the experience at all.

It was an awesome experience! You guys did an amazing job from the service, to the shipping out of the phone, everything was top service and I appreciate it. Thank you!!! I have sent back the damaged phone yesterday and I’ll be waiting for confirmation that you guys received it as well. Thank you again for your service.

The process went well. Originally there was some confusion. Original reason said stolen/lost but real issue was damage. Also original showed no deductible but wound up paying $148 deductible. Received newer model which is fine.

My experience has been disappointing to say the least! The anguish that has come from dealing with damages to my home that have not been resolved is 3 months has placed what is becoming and unbearable amount of stress on me!! I would like to be reimbursed for the monies that was paid out of pocket immediately, we are in a pandemic for Christ sakes!! I have had to do everything to get this claim resolved and still things are pending!

I received a replacement device that is defected. Supervisor said she could send a new once original phone was in transit. Called back and was told I have to send new phone back and be without a phone until they send new replacement. I work from my phone and I have children. I cannot be without a phone. Plus I paid for a phone that is damaged. Just had 2 deaths in my family. Supervisor, John would not provide corporate office phone number. Ashley, customer service, said she does not have corporate number. So I Google. Left a message for a call back and sent and email. No response yet. Why should I have to be without my phone when I paid for a replacement. Assurant sent me a defected phone and they act as if I'm going to scam them for a phone. I just want what I paid for. Rightfully so. Very poor customer service. I hope I never have to file a claim with them again.

Great customer service and very efficient! My replacement phone came in overnight and they sent me a box to return my broken phone! Overall they provided excellent service and I will be recommending them to friends and family!

The process was straightforward and simple. Delivery of the replacement was fast. The only drawback was a $100 deductible. Claim filing, processing and resolution was easily done online. The overall experience was satisfactory.

I received my replacement phone the next day and am very pleased with it. It was easy to transfer data from the old phone to the new phone. Returning the defective phone was also easy to do. Thank you.

I went to my local US Cellular store to find out how to file a claim for my old phone. The clerk was very helpful. When I got home I made a call to the insurance company and filed my claim. The lady I spoke with was very helpful. I received my new phone the next day. Thanks.

My daughter's phone quit working and the process to file a claim was painless. The only concern was T-Mobile (brick and mortar) was not able to reset her phone to factory settings and sealed it in the return envelope without my approval.

Excellent customer service. Positive attitude. Very clear instructions. Very polite and considerate. Replacement received within 24 hours. Delivery was exceptional, so that I was ready and able to resume working.

Do I need to send in my old phone and if so how do I activate the new one? They did a wonderful job and everything was very quick. I would definitely recommend them to anyone and gladly explain why I just wish I would have gotten them.

The person who helped me was awesome, courteous, friendly and made me feel like my issue really mattered. He handled my claim not like I was taking up his time and bothering him but like a trusted friend or family member who made sure I got what I needed and extremely fast. He was very nice and pleasant and didn't try to rush me either.

I called Assurant to let them know I had found the phone I had put a claim for. I was instructed to return either device (original that was lost or replacement device) for a credit to be issued back to me. Assurant has had the device back for 3 months and has not issued me the refund.

I called customer service and tried to ask questions about my specific phone the LG Dual Screen. The representative I spoke to was rude and uninformed so I asked to speak to her supervisor who was equally rude and hung up on me.

Everything when was fine. I do think you should be able to get a replacement phone-in your stores and not through the mail. Also the replace phone should be given a screen protector since l was paying 249 for this replacement.

My new phone A11 was brand new. I picked it up as I was going to bed to set my alarm. It slipped out of my hands on the floor and the screen cracked. I went to Tmobile website, paid 10.00. And record a refurbished phone instead of a new replacement, and the refurbished phone wouldnt work. I had to re-contact t-mobile directly to have a another replacement phone sent paying another 5.00. Not only was this a hassle. I feel we pay a lot for insurance, but the quality of service is not equitable to the amount of money we should be covered for. And why are we being sent used phones?

Phone was stolen at work. Assurant processed and approved claim for replacement within minutes. I appreciate the lack of confusion with the process. The replacement phone was shipped immediately. However, because it was not sent certified, the FedEx driver delivered it to another home. Thankfully, the recipient reported the discrepancy and made arrangements for me to pick it up. Other than the delivery issue, Assurant services were excellent.

It's not the 1st time I'm getting replacement for my devices and every time the ASSURANT does its job in a highest level. It is so easy to claim the replacement. I'm very satisfied and happy. The device was delivered in time and securely packed!

Great outcome. Received a replacement immediately. No issues. Nice and smooth process. Paid deductible with no problem. Great experience. Have no complaints. 1st time having to replace a phone. Both my husband and I are very pleased.

My phone stopped turning on so I reached out to have my phone replaced. The service was quick and I was able to get connected again very quickly. I was able to get the replacement phone shipped to my work address and they made the return of the phone that was not working simple and easy. Great experience that I would recommend.

The process was quick however the app and online were frustrating. I had to log in 4 different times. And It would be nice if we could do the claim in person at T-mobile store. Once I was finally able to get the app to work it didn’t take long.

Surprised at the ease and speed to which I received a replacement phone. I'd say perfect execution and prompt service. The only issue I had was finding a brick and mortar to submit my claim for me. I did not have access to a phone due to my remote location which was quickly resolved.

They were knowledgeable and very helpful. The service was accurate and fast. I appreciated the good customer service. I have been with Assurant for many years. They've always been easy to deal with and good service.

I had a great experience. Easy to talk to. Fast delivery. Great job. Great communication. My new phone works perfectly. They answered the phone right away. There was no hold time. Everything went as it should.

I'd called in when I accidentally dropped my phone and damaged the screen. The process was simple and easy. After answering a few questions and paying my deductible, my replacement was overnighted. They even sent prepaid packaging to ship the damaged device back.

I filed a claim with Assurant in November 2020. Claim #**. The received my damaged cell phone on 12/05/20 according to mail tracking records. I received 2 letters from Assurant dated 12/14/20 and 12/21/20 stating that they have not received the damaged cell phone and to return the phone ASAP or I my T-Mobile account will be charged. I called Assurant customer service on 1/07/21 and their representative told me that they are showing that the cell phone was received on 12/05/20 but it has not been scanned into the system yet, and it can take up to a month for the warehouse to scan it into the system. They did assure me that they received the cell phone. I received no further communication from Assurant regarding this matter.

I called in to replace my S20 Ultra 5G due to a crack in the glass on the back of the phone. I was first told that there were no replacement devices available and that I would have to spend 900 to finish paying off my device so I could send it to Assurant. I bit the bullet and paid off my phone so I could send it in. I was forced to call and check on the status twice where they first claimed that they were waiting on information from me and while I was on the phone found the information they needed or were looking for without any input from me. Then they tell me I need to go finance a new phone through my local store since assurant had no comparable devices in stock.

I checked my Xfinity account for the insurance information and emailed Assurance. The service was easy to do, even while I was stressing the loss. I received a new phone the next day. I would highly recommend Assurant.

I am very pleased with the results of my claim. Efficient and very fast response on insurance. Thank you for the service. The phone arrived a little later than expected but was perfect when arrived. Lorraine

Filing the claim was simple enough, but after waiting a month with no response I had to reach out and inquire what the problem was. They were able to resolve it within five minutes which was great but also makes it worse that no one contacted me and I would have gone on waiting for who knows how long with a broken phone.

Order on line, wait for replacement for week until I called to request update, then I was told that the claim wasn't approved until that moment, there aren't any instructions of this when request your claim on line, not even an email to let you know about your claim.

This process took 9 days, required more information than should have been required, resulted in my child being bullied because the school couldn't contact my wife and was one of the most stressful unorganized company dealings I've had. I filed my claim online, which did not have an option for a different mailing address. Since I moved across the country and have mail forwarding, there shouldn't have been an issue. However, your company only uses fed ex, which doesn't follow USPS mail forwarding. I attempted to contact the company by phone multiple times when I noticed FedEx shipping to make sure I received my phone, every time getting a busy signal.

I made my insurance claim through online for the first time since I normally call T-Mobile. It was the easiest and quickest experience. The website walked me through everything my phone was here within that same week. All I had to do was mail my phone and follow the instructions on turning off the Find My IPhone feature.

My phone fell and my screen got scratches and cracks. Assurant representative helped me and exchanged my old damaged phone with new latest model and also mailed me exchanged phone within day with one day shipping.

Everything was good. Phone arrived in a timely manner and was treated with care. Phone worked like it should and was not broken or damaged. The packaging could be improved. It came in a plastic bag and I think a box would have been better.

Today, 3/17/21, my daughter and I spent over 1 hour on the phone speaking with both T-Mobile and Assurant/Asurion which T-mobile transferred us to in order to make a claim. We were honest about the phone having had its glass cracked and that it happened past the allowable claim time frame. We were 3 months late. I raised my voice in anger pleading with them to give us a break. My husband died 1 month before my daughter's phone cracked, I had a fall and sustained injuries having had to go on SSD and having been bedridden and in the dark most of my days for 1 year. Today, life is back in order, so to speak, and we had time and energy to make the claim. They said, "I am sorry for your loss." I replied, "No you're not or you would help me." I asked to talk to a supervisor and she too had no empathy. If I knew they would be so cruel I would have cancelled the insurance months ago.

The amount paid for the deductible was way too expensive. The wait was too long to wait for the delivery even when ordering during the weekend. I find this to be a bit of a price gouge for a phone already in payments.

Filed a claim which took too long to replace my device and the new device was shipped to me and was inoperable. The phone would not charge and was defective upon arrival. Contacted Assurant who stated I could not get a replacement until they received phone back. They did not send a shipping label and it is not documented on myMetro claim app. I have paid my services for the insurance deductible and also my monthly bill for a non operational phone. Assurant a customer service is poor and would like to be compensated awhile device is nonoperational.

Note 8 screen was broken & phone not working properly. Claim filed (#**) Replacement received which was also damaged. Cancelled claim, returned replacement & requested refund. Don't know why I pay $20 per month for this service. Claim filed & replacement phone sent that was a refurbished Note 8 (which would have been fine except it was also damaged). I would rather have all my teeth pulled without the use of Novocaine before I file another claim with Assurant. I never got the same answer to my question(s) until I demanded to speak with a management person. After 3 days of frustration dealing with this claim and your company, I cancelled the claim, returned the replacement phone, & demanded a refund of my $99 copay & upgraded my phone with T-Mobile.

My first customer service agent over the phone asked me to use the website when the call dropped. No one called back. On the second call the agent completed the claim for me, which is what I hoped for when I called. I would recommend the service to others. Both agents were very patient and sympathetic.

Claim was facilitated through the T-Mobile store in WallaWalla, Washington. Everything went quickly and smoothly for me including receipt of the replacement phone. I am happy to have the insurance. Thank you.

Easy! Quick & totally painless!! Customer service was amazing, I couldn't believe that all I had to pay was $50 and my new phone was in the mail FedEx that night. Received it the day after I filed the claim.

Fast and easy service. Thank you for all of your help. So glad we got the replacement insurance on our devices. I definitely will keep and use your services if needed in the future. Thank you again. So very much!

Experience was very pleasant. Filed claim, received approval, received phone. Thank you for the prompt, courteous service. Your company is a life saver. I believe the price your company charges for the insurance is quite reasonable too.

First claim filed 2/10/2021...told it was approved. Paid Deductible. 12 days later still no replacement delivered. Called and claim was denied due to INCORRECT docs on ASSURANT'S END! Regarding an Older claim. Problem corrected. 2/10/2021 claim was canceled. Submitted same claim AGAIN. Post dated (by Assurant) for 2/11/2021. Deductible Paid. Took 6 days to get Delivery. New Phone Had NO BATTERY. No Back to PHONE! Called. Complained. Another Cell Phone Ordered and Mailed. Received this one Overnight. Had Battery and Back this time! I filed complaints with US Cellular...this poor service is just unacceptable... I was advised as of 01/01/2021 All New Claims will be handled with a different company due to the number of complaints about the service with Assurant. GOOD!

Great customer service. Received it in a timely fashion. Was very satisfied with the service given to me. Will recommend family and friends to also receive the same services. Couldn't have asked for better service.