Assurant Phone Insurance Reviews

Resolved all issues efficiently and replaced phone expeditiously, great service, will definitely recommend to anyone, friends and family as they have been insuring my devices for over ten years and they always come through.

Couldn't work on the website because when changing the account to my husband's name, they didn't change much else. I finally quit after an hour or so and called customer service. The first guy I talked to was nice enough, but he said he would send me the link. Needless to say, I never got the link. I called back again, and that agent was able to help me. He is the only reason you got 1 star instead of 0.

The customer service was very professional great and understanding I received my device the next day...Thank you so much!! I have been with T-Mobile over 5 years. Instore service was also very, very helpful.

Thanks, really grateful for having assurance. Phone working well. Couldn't ask for a better phone. I really appreciate everything y'all have done and keep up the good work. Really wonderful insurance company. Thank you for everything.

I was satisfied with the time it took as replacement came the next day. Very dissatisfied with the replacement device with which they sent. Not at all equivalent to my original device. In fact they sent me a Alcatel which is one of the lowest end devices made.

I received the replacement phone on Wednesday and within the week the phone froze and it couldn't be powered off or restarted. I transfer all my info from my old phone to the new phone which now I can't get. It's sooo aggravating. I pay monthly insurance to get a piece of crap replacement phone. I'm not happy at all.

Hello, my daughter was devastated when she realized after work one night someone had taken her jacket containing her phone, car key & bank card. You guys made making the claim so easy & I really appreciate the great service!

It took me calling 3 times in order for me to get approved on a replacement phone because the IMEI number didn't match to the number after getting a T-Mobile rep. on the line to straighten out the issue. They still denied it until I called the 3rd time and a supervisor override the issue which wasn't my fault. Good documentation would have helped in the first phone called to you all.

I'm very disappointed that I spent so much money on a phone and when I finally claim I get sent a refurbished phone when I paid $1,000 for a new phone. I should not have been sent a refurbished phone. On top of that the phone makes a click every time I move as if something is loose inside.

The process took awhile because the 4 Assurant agents I spoke with all were quick to not stay on phone to follow thru with claim. First one was jolly but not helpful. Second one disconnected. Three one who knows. The fourth one was the most helpful but problem was having email sent to the correct person, me and waiting and waiting for email. The T-Mobile agent was the most helpful.

This was the worst claims experience I ever had. No one ever initiated contact. I had to do that over and over. What should have taken by the company's own statement 3 to 5 days took 10 and had I not continued calling asking for a supervisor, I do not believe I would have the phone yet. I am a claims rep. This company should be reported to the Ky Ins Dept.

My replacement device was sent quickly and detailed instructions allowed me to set up my device right away, and everything works well. I would recommend Assurant to anyone else looking to having their damaged wireless carrier device replaced.

Everything went smoothly with claiming a new phone. However switching to the new device was a bit challenging. End up paying a additional $20 to have a store clerk do the switch which was not fair. Better instructions need to be in box.

Wait time for someone to answer was longer than expected. Answers and questions was clear and pleasant. I received my replacement phone the very next shipping date. I had options on how to send it back and paid for.

My grandson was robbed and I needed to replace his iPhone 11, it only took a few minutes to get everything done. This happened on a Sunday and I received the new phone on Tuesday. That was the fastest service I've ever had. Excellent customer service!

I called MetroPCS Oct 12th at 10am and the Metro reps was helpful while I explained somehow that my screen got cracked and it is in a protective case. That I need an replacement asap, paying the $50.00. Then I was transferred to the Assurant agent who came on and said no problem and it will be shipped off tomorrow morning and told me to put the broken one in the return box. Well today 10/13 at 9:54am I checked my claim status and to my surprise it was now declined. What's going on? Their rep said, "Ok no problem and it will be processed & mailed tomorrow." But now my claim is declined? It was an accidental damage, I'm so angry I'm telling everybody to never use MetroPCS because assurant is a total scam and liars. MetroPCS call me **. Heather & Dave.

Hello, Good morning! Well I would like to give my opinion to Assurant Experience, very well as long as I do a claim Assurant always answers me., Excellent service thanks to My T-Mobile also for always providing me the help I always need & attention also,, Excellent attention & service. Thank you! I already received my iPhone 11Pro Max black that I was waiting, I really like it is very fast.

I had no problem at all. Everything went good. I was happy.... But there was one thing is when we got our phones they would not go on and then come to find out we had to take them down to the store.

Lost phone and Filed for the claim and received dented device and again got the replacement which also have dent, very bad experience and disappointed paying so much for insurance and deductible is waste of money.

First of all I'm very disappointed with this "insurance" that is good only to take my money, after being paying the premium every month I had to pay another $60 to get a replacement and on top of that I was requested to pay another $21 plus tax and what ever else can do to get more money from me. In conclusion I WILL/WOULD NEVER TELL ANYONE I KNOW TO TAKE THE "INSURANCE" FOR THEIR DEVICES! I myself am getting out of spending my money in something is not worth it. Is better if I just walk into an store and buy a new device instead of getting one that could be "refurbished"!!!

Replacement received timely, phone in good condition and functional. Thank you. Thanks for timely response and update to my claim account. CLAIM Number **. No other service will be needed at this time. Thank you.

The warranty was void re cracked glass which happened. 8/26/2019. In spite of protective case, phone failed Oct 2020, no sim card notification repeatedly. Calls would go into emergency only mode. Insurance is worthless of no value.

Quick turnaround to get my phone however the return package is too small to send back a galaxy s20 ultra or any device bigger than 6.8 inches. The Package came undone multiple times while taking it to my local UPS store. Hopefully, it doesn't get lost.

I received the phone with some pitting on the screen at the top edge. It looks like tiny little scratches all over it. Other than that the phone looks okay. There is no scratches on the bezel or the rear of the phone.

Customer Service were rude and short hated the experience. Felt as if I was annoying them when I contacted them and never got the chance to tell them the phone had become a bio-hazard because the glass the phone had cut my had so bad.

Very dissatisfied with Assurant customer service overall. Each time I have spoken with someone they have been either rude or unable to provide acceptable explanations. Last rep was phone was with carrier; therefore, he was unable to assist further. I asked to speak with Manager and was hung up on. TOTALLY UNACCEPTABLE!!!! Worst customer service ever. Still waiting on phone that was supposed to have shipped overnight on Monday, 10/5.

Very fast process. Had my new phone in less than a week. Easy online process. I believe everyone would benefit from this insurance. You never know when something might happen to your phone. Very glad I bought the insurance. Thanks, Tim

The process to submit my claim was fast, efficient and easy. From the online process, to the receiving of my replacement device, all went smooth and effortless from my side. I loved the fact that I received my new phone fast and was able to resume my regular activities almost uninterrupted by the unfortunate incident. Assurant gives me peace of mind when it comes to my phone year-round!

Assurant mailed me the wrong phone service provider then failed to rectify the situation appropriately. Highly disappointed and dissatisfied. I was also surprised at their inability to fix my problem.

The gots time I had to contact twice to get my claim processed. I received the replacement phone and it doesn't work. Back button does not work, must take it to the store and send it back before I can get a warranty replacement, not too happy.

I have no problem with ASSURANT. They are very professionals. I been with them for many years and every claim is been very easy to completed, I am very please with the personal very nice to deal and very attentive in what I say.

I needed to get a phone replaced as the one I had got broken. Everything was handled well by the people I spoke with. The only problem I had was with the website. It would not allow me to process my claim. It would crash before I could get my information entered.

I take care of my Samsung S10 Plus like it's my baby. Yesterday I accidentally dropped it. Cracked the screen. Called Xfinity which also was no help, Assurant tells me that 2 options exist. "Either drive an hour away to get it fixed or we will send you a refurbished unit." I said, "Neither is acceptable. In fact your company is a scam." They know you're not driving an hour away and do this on purpose so you're stuck with a scratched up heavily used refurbished phone someone else sent to them. Sorry it's not the same as getting a new one or having the service center closer than an hour away. Absolutely ridiculous and unacceptable. I'm not only canceling my Xfinity service but never again will be dealing with this scam of a company again. BEWARE. YOU HAVE BEEN WARNED!

You guys hit the nail directly in the head. I could not be happier with my choice for T-Mobile as my wireless network. They have also been a delightful bunch. I would refer all my friends and coworkers to utilize this service.

The rep was awesome was very satisfied with her. Unfortunately it took almost a week to receive my replacement phone and didn't receive it till almost 7:00 p.m. So I was definitely not happy about that so I give a 3 star rating because I couldn't give a 2 1/2 star.

The online service was GREAT but doing it through the phone was HORRIBLE. I would like to bring to your attention that the phone is starting to show a problem on the screen & would like to speak to someone about it. My number is **. Thanks In Advance!!!!

I took my phone to the tmobile store because the volume wasn't working and was told I needed to file an insurance claim. I called the number provided but didn't have a pin number to access my account for the automated service and was transferred back to tmobile. Once I was transferred back to Assurant the process was smooth. The phone arrived within 24 hours and I took it to the tmobile store to transfer my phone's contents. After spending 2 hours at the store waiting for the transfer to complete (the phone said it would be complete in 15 minutes the whole time) I took the phone home and charged it.

Had to get phone screen repaired (cracked screen). Got back a refurbished one. (Although it excellent cond.) I thought I would get mine back, repaired. Had to change all my apps, music etc. again! Pain in the ?. People who helped were professionals.

Received new phone timely, with no issues. Was excited, to receive phone due to inability to receive calls or messages on damaged phone. Setup on new phone was easy, no issues. All information transferred over easy. Before sending damaged phone back, I reset it back to factory reset and erased all my information.

It took over 3 weeks for me to get my replacement phone. I know a lot of things have been delayed due to the ongoing virus but it was very frustrating wait that long. After a week I called customer service. They stated that it would be processed but that didnt happen. In the past I've receive a replacement phone within 3 days. I wasn't expecting that this time but 3 weeks is too much.

Everything was handled in a timely manner period. Website is easy to use. I appreciate the speed in which everything was taken care of very professional. Only thing that I would say that's not 100% positive is the box that I mailed the broken phone back in. There was a label on the box and a FedEx label so I was unclear which one of those to use but outside of that great experience.

My grandson is staying with his mother during the summer. Where she lives there is some violence in that area. I would told that someone was shooting at someone or something of that nature and that my grandson and his cousins ran away. They are all ok, but in the process, phone got dropped, so grandma to the rescue. Thanks go out to the lady who handled my call and was very, very patient, understanding and knowledgeable. You all better keep her and give her a raise of something! Look in your records and see how she is please so she can get credit. I know you can because I used to work in a call center. I know, I know, but when you get someone to be kind to a person who remembers rotary phones...

Wonderful costumers service. Very knowledgeable on the warranty and helped with everything that I needed. In the past dealing with other personnel with this company has been difficult to understand them or for them to understand me.

I have had a great experience with Assurant. The process is straightforward and Assurant lives up to its word to insure with no hassle. I have used Assurant on other devices and they always make sure to take care of the customer. Thank you Assurant.

Never received my product. Told them where to ship it. Incompetent customer service. Told you guys quite a few times where to send it. You stated you understood. Evidently not. Now I’m told I have to wait a couple weeks. How would you feel. How about refunding me my $99?

Hello, After 2 trips to T-Mobile and several phone calls to the company (total 6 hours) this refurbished phone was received 2 days later than promised. When asking for a manager I never had the opportunity to speak with one. Switched back and forth between company and T-mobile.

I filed a claim that had a few issues getting processed, all of which I was informed of. However, in calling to check on the process, I was told multiple different things regarding my account; including time until remedied, deflecting to a different department, and a lack of communication between colleagues regarding the status of my claim and previous information. While overall it was resolved and I received my device, it was a frustrating and extended process to get there.

Great service. Answered all my questions I had. Supplied me with the tracking number, the date it should be here and time. Price wasn’t too much to be replaced. Great customer service. Great phone representation.

I was never notified I had to submit several documents, they sent me a letter and an email that they tried to contact me, but they never called me. My claim took too long because I was not notified properly.

I have been paying insurance for over a year so I can conveniently acquire a new phone if mine should break. I was told I could receive one between 1-3 days after a claim. I received mine 9 days after... in dealing with the customer service: I was hung up on and have been told there is nothing they can do. Horrible experience. I am looking for other phone providers because of the lack of customer service quality and because I lost a lot of business in the 9 days I didnt have a phone. The insurance plan is a waste of money and time.

So far I have been with the company going on a year and I have nothing bad to say, other than the experience and service has been great and always recommended it. I'm on several replacements already and highly recommend this service.

I had a broken screen on my Galaxy S9+ and received a very unexpected phone in return. You gave me a brand new S20+, when I fully expected to receive a remanufactured S9+! I'm definitely happy and you really made my year, which is surprising for 2020. Thank you, thank you, thank you.

Ridiculous. It was almost like a act of Congress to even file a claim. Then it was lost in limbo for weeks. As well as found that XFINITY Mobile and Assurant are liars and send me a blacklisted device at first. Omg never again.

I am happy with the service I was able to have my phone within the next day & put it together. Thank you for the fast service! And I was surprised to see all the other components with the phone That was Great!

Had some issues with my tablet and got it replaced with no issues. Even though I've had the tablet for a few years the rep assisted me with getting a new one. Great customer service and fast service. The new tablet was delivered the next day and works great.

Lost phone, called for replacement. Representative explained process, fees, etc efficiently. I did feel a bit pressured to complete the process online as it was mentioned a couple of times. But when I told the rep that I did not want to do anything online and very much wanted to complete over the phone she was very receptive to that and didn't make me feel that I was putting her out in any way. I very much appreciated her helpfulness, attitude, and assistance.

The experience for getting the phone replaced because of a cracked screen went very smoothly. I just think it is ridiculous that you have a $99 deductible when we are paying 15.00 a month for the insurance! The service was excellent. Thank you.

Ridiculous how depending on which rep you get they determine how much they will charge you! Having to wait a week for replacement phone so much for this sorry insurance company recommended to all get Apple Care! Thanks for nothing Assurant.

I'm very happy. Smooth transition. My T-Mobile expert set me up, when I took the replacement phone to him. Thank you, glad to have purchased the extra coverage. Have a nice day and a good fall. Audrey **.

Received my replacement ok but I've been waiting nearly 30 days since it was received in your warehouse. I have conformation it was at your received. I've called a couple of times now and have been told I still have to wait until you scan it in and then 10 days after that. Well I shouldn't have to wait any longer. I work hard for my money and did everything that I was suppose to do. Very unsatisfied with this whole process.

You have raise your deductible from $99 last November to $250 less than a year later. Your monthly premium went up from $9, last year to $12 just a month prior to my claim and now $18. You'll suck. I have paid more for my phone in deductible and premium, than my costed. It was three years old, and still listed under the highest premium tier. Well, jokes on ya'll. I will never insure with you again and will not encourage any to purchase insurance with you. You are running a scam. And then.... it took 5 days to be approved the claim and another two days to get my phone. A week without contact to my employer, family and friends....you guys SUCK.

I had to call and spoke with the second rep And was amazing and took care of the problem! I had called the day before and the rep didn’t complete my order so I called and the other rep took care of me fast and easy.

I lost my phone in Mexico while I was on vacation. I was able to replace it through Assurant. The hardest part was remembering my pin and verifying who I was. Once that was established I received my replacement phone the next day.

I have cancelled this claim # and returned the replacement phone. I've decided to keep the one that doesn't work correctly!! Since I have cancelled this claim, I have been told that I will receive my $50 deductible back in my account. Please advise.

I had an amazing experience with Assurant, I was worried that I would have to wait maybe a week before getting a new phone but then I was surprised to learn that after submitting my claim my replacement was on a over night delivery arriving to my home the very next day so it was like I never lost my phone. The process was simple and I had plenty support from both sides, T-Mobile and Assurant since both agents were on the phone with me throughout the whole process. From now on I will always recommend T-Mobile's protection plan to all friends and Family.

I filed a claim on a broken phone and it took almost 9 days to get to me even tho I was promised next day. The rep I spoke to was extremely rude and unprofessional. I hope I never have to do a claim to speak to them again. Almost switched phone companies over this.

I received my replacement phone in like within 2 days because of the current situation we are in right now, Assurant understood my issue of my cracked phone screen could not see to due claim process online and don’t have a computer or laptop at the moment to do the claim that way so it was awesome to know Assurant could be so empathetic.

I didn't like having to pay a deductible but other than that it was great service. I got my phone about 18 hours later. I would recommend it to anyone who got a good phone because it's still worth it in the long haul. Thank you. Hopefully I won't need the service again. :)

My phone was stolen. They said my deductible was 100. I paid immediately. 3 days later they call and say it was 175 which I can replace phone for that. But this was 3 months ago. I still have not gotten my refund. Now they say I need to show them proof. In outraged I did my job you do yours or I will continue to show the world how y'all steal from and take advantage of a terminally ill person, homeless, barely hanging on to life. I hope it makes you happy....bully thief.

Had a pleasant experience once I called back 2 weeks after filing a claim to see if phones were back in stock. I was told someone would contact me when phones were back in stock, that did not happen. On the day I called, the phone was put in the mail and I received it the next day. Overall, the process was quick and easy.

I would recommend T-mobile find another company that carries insurance to customers. I called and I received absolutely the worst customer service. I filed my own claim after online after receiving no help. AWFUL!!!

Paid insurance on phone for years. Try to get damaged phone replacement and they don't have so I'm supposed to pay 1399 out of my own pocket to replace my phone and they will send me a check for 999 and still charge me 99 deductible, so page six of their brochure that says pay insurance so you don't have to pay out of pocket for replacement is a lie! They tell me doesn't matter what their policy says, write corporate. They won't even give an equivalent cause they are out of all but older phones so the math doesn't add up 500 to get phone replacement having insurance.

Was told one thing by a wonderful young lady and then something happened and I ended up speaking with the gentleman that told me something completely different and I was not happy so I have to speak to a supervisor. She's an began to get very rude with me because I was told that it should take no longer than two days for me to get my new phone and said it was going to take me 7 days and they could do nothing else for me. Was very unsatisfied with the way this went.

Once escalated, Assurant rep was able to provide solutions without going days without a phone. Was able to claim warranty through T-Mobile on the replacement phone sent by Assurant.

Thanks to the great support you have given me in replacing the damage tablets. Also remarkable help with the replacement tablet that received that was not working right. Took care of that problem by having me return that one and making sure everything is ok and all my questions was answered. Thank you.

Very hard to talk to a real person. They want you to do everything online so if you have a question it is so difficult to get help. I almost gave up but since I pay for the insurance I wasn't going to let them screw me over!

Replaced phone. Prompt and courteous service. Will use and recommend to a friend. Please thank the representative that helped me. I'm glad I opted in for the great insurance policy. No hassles at all.

Spoke to representatives who took my information and directed me to finish my claim on-line. Went through total on-line process. Arrived at claim form page. Couldn't complete form because it wouldn't accept my email. Spoke to representatives that helped me with problem which was to actually type out email. System wouldn't accept me selecting my email that comes up in suggested pop up. Then it still wouldn't take it because there was a error in the system. Couldn't complete form until next day having to enter credit card information multiple times. Didn't understand why representatives just couldn't complete transaction. Very inconvenient.

I was able to handle getting a replaced phone for a damaged screen. It all went smoothly from start to finish. Their customer service representative was so kind and easy to work with. I highly recommend this organization.

The application form for submitting a claim is really hard to understand and answer correctly (let the system accept your information). The phone I received for replacement of my damaged device was not the same color and was a used device. I don't pay almost $40 a month between 2 devices for insurance so I can then pay another $100 to make a claim to receive a device that isn't even the same device but also used. Your insurance is very expensive compared to other competitors and really hard to work with. Sending me a phone that I didn't even have as a replacement and it being used was extremely immature and rotten of your company. I know times are hard but that doesn't mean it's acceptable to rip people off and tell em to shove it while you increase your margin % on sales.

I ordered a new phone once my phone was lost. It was supposed to be overnighted. It was not, also the wrong phone was sent to me, on top of it being the wrong phone the phone was faulty and kept shutting off. I then had to return it that same day and I am waiting for money to be reimbursed to redo the claim.

I had my belongings stolen from a friend's house. My pocketbook with my credit cards phone and other personal items. Assurant made the experience a lot easier with their quick response and delivery of my new iPhone replacement. Thanks so much! Worth every penny I pay to them in insurance.

Assurant's response to replacing my daughter's phone was exceptional. I phoned in around 1 pm one day and her new phone arrived the next day!!! I never thought that this could or would happen given Covid 19 and all the delays happening. Great Job ASSURANT!!??

In 01/2019 I received a replacement phone from Assurant. I recently had issues with the phone & took it to T-Mobile. T-Mobile could not change the phone because the phone had no liquid detector in it. As a result, I had to go thru Assurant and paid $100.00! I would have only had to pay T-Mobile $5.00! The phone was sent to me in 01/2019 with no liquid detector. Unfortunately, I didn’t know then that I should have checked for a liquid detector, as I wasn’t expecting to receive a defective phone from Assurant. As you can see, the phone returned to you is in excellent condition. I should not have had to pay $100.00 because of a defective phone Assurant sent to me!

I did not receive headphones, adapters such as the Flash drive and did not receive charger. My wife also put in an insurance claim for her damaged phone and when she received her replacement phone it came with all the accessories. I did not get receive anything.

The fact that I've been with this insurance for years and have been through the process before, it's pretty inconvenient that I had to send my driver's license and wait 5 days for approval. I was also hung up on Twitter e before being able to actually reach someone.

Filled out the claim form online, it was easy to understand. They sent me a replacement device and I received it in two days which I thought was great. It was fairly easy to transfer my information from one phone over into another. Then easily returned my old broken phone to them, they paid for the shipping. I am Happy I had this insurance.

Horrible experience where it took over 3 days to get a replacement. First I was thrown back and forth between Apple and Assurant. After the unacceptable experience I was then tossed around between Assurant and T-Mobile customer service for a refund for not honoring the overnight claim. The entire experience felt like Assurant representative tried their hardest to not perform a claim or remedy the situation.

My experience started smooth with filing my claim online and paying my $200 deductible. I received my phone and had trouble setting it up. Took me a couple locations locally to get it going. The downfall is since the phone is refurbished it half works. The screen doesn’t fully function. So it’s in worse shape than my phone with the cracked screen. The company said I have to mail them back this phone before they will send me a another replacement device. Soooo I will be out of a phone. As a mom, wife and pregnant woman I need my phone for safety. I wish I would have just brought a new phone from my phone provider.

Service was good. The CSR was fast and efficient. The only issue was Corona Virus caused FedEx shipment delays. Therefore it took two days longer to get replacement but that is not Assurant fault. Thank you.

Customer service very good and easy to work with helpful, fast, the next day the replacement phone was in my hands I really highly recommend this service to my friends and family. Thank you very much! Please keep doing this service it works!

Working with the phone insurance was very easy and very fast shipping. Highly recommend! The broken screen iPhone was replaced with another through the mail. New iPhone works excellent, thank you so much!!

It took 3-4 calls and a visit to a Spectrum store 20 Miles away before my claim was processed. Completed the “missing “ information multiple times online and submitted. Each time we called was told we would have a response in 24 hours. A week later we called and asked to speak with a supervisor. Was told a supervisor would call me within 24 hrs. Never received a call back. Drove to the nearest store 20 miles away The staff was friendly and did best to help. Contacted your office and again was told a supervisor would call. The next communication was it was approved and 10 days later I received my phone.

Iphone worked for two days then stopped working. When I called Assurant, they passed me to Apple rep who could not help. Very painful experience. I had to call T-Mobile to resolve the problem, which is still in process.

I cracked my phone screen on Friday. After going to a local T-mobile store to get the number to file a claim, I filed a report online and paid a deductible on Saturday. My claim was approved within a day and I received a new, replacement device on Tuesday. After going through a lengthy process of switching all of my data over to my new device, I reset my old device. After verifying that all of my information on my new device was erased I returned it in the provided shipping container and label. It was a simple and quick process.

Was told by the US cellular associate that the replacement cost was 99. Got the Assurant rep and it was 175. Ridiculous. I am considering dropping you both... I don't think I could run a business like that but I suppose there is not much I can do as you have control at the moment. But just to inform you that I am not happy.

Claim rep lied when they said T-Mobile has loaner phones. My phone was delayed getting to me and I am seriously considering finding another service carrier and insurer as this experience cost me $10,000 in business!

The process is not beneficial for an person whom is without an phone. The process is very slow. There is no sense of urgency. There is an abundance of people whom handle their business via their own cell phone and there seemed to be no empathy. Being the need for a phone for most is critical I would recommend a little more sense of urgency. I had to continue to call.

You refused to replace and have horrible customer service. The phone wouldn't hold a charge. I called and got messed around numerous time. Contact numerous people and got messed around by everyone. Such a waste of time.

I spoke with 4 different agents on the phone over the course of a week. The first person I spoke to on 10/28 stated the replacement was in stock would ship that same day. I called back 9/30 as there was no progress on my claim. I was told that the device was out of stock and that I was out of luck and would need to wait until the device was re-stocked. I had to then call my US Cellular business account rep to check for other options as we needed an immediate replacement and that is the service we pay for. My US Cell rep explained that our contract with Assurant states they should have offered a reimbursement check if I went in store OR be offered a different model replacement.

We got problem with iPhone. Go to T-Mobile store, then on computer for 3 times 3 days nothing result, when call insurance direct Michelle help from A yo Z in 15 minutes problem is gone the few days we got a replacement phone. Excellent job. Thank you.

Filing a claim online was very easy. Very good customer service. Fast service, replacement phone came the next day. Liked that they notified me when they received the damaged phone. Very pleased with Assurant.

My newly purchased phone cut out so badly I couldn't hold a conversion with ANYONE. I sent it back to T-Mobile at a cost of $50.00 and was sent another phone that did the same thing. Both phones cut out making it very hard to talk to doctors and anyone else. Had to sent the second phone back and so far the third phone seems to work ok. I had to pay 22 dollars and change each time for the second and third phone to have them activated.

I lost my phone in another city from which I live. I was very happy with the speed in which my replacement was ordered and delivered. In addition, the individuals that supported my request were very professional and understand that my phone contain all of my business contacts and family members. It was very important to I got my phone and it was delivered on the day they said it would arrive. Thank you.

My husband dropped his phone and it would not revive. Assurant was quick to respond. Was very simple to file a claim. Within 48 hours he had a new phone ready to go. The package included a mailing label. All we had to do was put the broken phone in a provided shipping sleeve, add the label and mailed...easy peasy! Thank you!

Replacement of my lost phone was very easy and fast. Assurant had the replacement delivered next day priority overnight at no additional cost to us. We were able to restore everything without difficulty. Glad we had the coverage!!

The owner of the company lost his phone, when he received his new one, it had no charging cord, we called and was told, "Oh we are out and you have to go to the store and purchase another one, or give us your credit card number, we will purchase one on your card and give you a credit." Very unprofessional.

I had my phone damaged and they replace it within a day. Very professional. Fast shipping, save myself hundreds of dollars by having my phone insured. I would recommend this insurance to my friends and relatives.

Hi there… My experience was fine but the phone has an issue in terms of its microphone. Other people cannot hear me when I am speaking to them on the device. Considering how much I paid for my original and for my insurance I am wondering what to do?

I receiving my replacement phone come with broke. Phone does not working and with problems. I called premium care immediately, said will sent me a sticker to ship back the broken replacement phone. Wait 48 hrs, sticker not been received. Called again, twice. With really bad attitude representatives, state will re email me the sticker. And told me that sticker in the box come with the replacement phone I could use that too. I don't understand why didn't told me at the first place. I wait 4 days for nothing. Only bad service and bad phone. Really disappointed. Premium care never like this before. I truly believe you guys could do better than this.

The personal at customer service was very helpful and understanding. The replacement phone was delivered fast, thanks so much. I didn’t have any problem filling up the form, the process went very smooth. Thank you.

In the past I have submitted a claim and received a replacement within 2 days. This time it took seven days and I had to call three times to get my new replacement. Also the process was done over the computer instead of over the phone. I did not like that.

The claim process for requesting a replacement phone was very quick and easy. I'm very pleased with my overall experience. Communication regarding the process was excellent. I highly recommend purchasing the insurance when buying a new phone.

So. Your employees are fantastic! Anyone I dealt with was polite, knowledgeable and experienced. However, I am not at all happy with my phone. Over the 30 months of making payments on my S9+, (not counting the years previous insurance payments) then the $99 to make a claim, and I'm given a used refurbished phone that does not work properly! There must be a way to resolve this issue. My screen blacks out, the phone is very slow. It's frustrating.

Quick service and fast delivery and I love my new upgrade on my phone, great service, the customer service was excellent, they got right to the point of replacing my new phone, I’m well satisfied on my new phone.

I initially attempted to file my claim for a missing phone on September 10th. After all the holds and transfers I eventually spoke to "Mary" who then told me to complete it online (this was after taking all the information that I've already given to the automated system). She told me she would send me links that she never ended up sending. I went ahead and navigated the file a claim myself only to have the system not accept my pin. Due to work and home schedule I wasn't able to attempt this again until the following Saturday. Spoke to a different rep that asked if this was the same claim from about 10 days prior, so that tells me it was in the system but they failed to process it.

Super communication and fast shipping. Would recommend to anyone who doesn't have insurance to get it, my screen was cracked and couldn't hear on calls. Replaced my phone with no problems and very few questions.

I had to wait 1 whole week to get approved for my insurance claim so I could pay my deductible. I filed my claim on September 16, 2020 and didn't get approval until September 23, 2020. I had to call in more than three times to see what's going on with my claim. I checked the online site and didn't show any updates or anywhere to give my card info to pay for the deductible. This was the worst experience I had to deal with.

Was super easy online to do the claim, my order took 1 day.. Great warranty service.. The replacement that was sent worked perfectly and was flawless... On the phone I contacted T-Mobile. They gave me a link to Assurant and from there everything was super easy and fast.. Definitely recommend.

I requested my replacement device and received a completely different unit from what I had in the program. I was told by one person it was a complimentary upgrade, but was left with poor communication on why the like device was not sent. A different agent let me know the wrong device was sent on accident. Either way, it took it a week to arrive and it was wrong.

Went really quick and smoothly, wish I were able to return it to a store instead of mailing it but it went really well! Got it a couple of days after the order due to the weekend and tried to return it the same day but was unable to.

My experience was flawless. I filled out my claim online which was super easy. I received confirmation and the next day I was notified that my new device was shipped. It arrived the following day and the instructions were simple. Great, quick service.

This was a good and seamless experience. The item came via very quick shipping. I am a happy customer on this end with no complaints whatsoever! I will definitely consider keeping the coverage on future phones.

The phone never arrived. I'm still waiting for it, and they took the money. I would like a refund or the phone, because I have been paying for insurance a whole year plus the money for the phone and I didn't even got one.

I was attended too via phone and I got the best service, and it was very timely too. Thanks! The device also came in well packaged with sufficient information, the process was rather seamless. I will recommend Assurant services to friends and family

Glad that this was available. Also making easy so I had the same brand of phone better than some cheap replacement. Able to keep all my photos which is important and thankful to have this as my insurer.

Applying for insurance was easy and simple. The deductible was reasonable. I received my replacement on the day it was promised. Thank you. I only wish I had backed up more of my data because I'm missing a lot of it. Perhaps that is something you can instruct clients on.

It took a lot longer a than it use to take to get a warranty claim done. The original person did not speak very good English. He was very nice, but very difficult to understand. I guess he didn't finish the claim either so I had to call back because online it didn't show it was in progress. It also had error code while trying to do my claim online.

Return of cellphone. Had the Worst time trying to do the application online, as instructed, does NOT work well with Samsung Galaxy cellphone. Needs massive improvements. Staff on call center WONDERFUL. The website is the problem...

I had a great experiences with Assurant. I called them to notify them about my phone. The next day my new phone arrived in the morning. Very Satisfied and will definitely recommend them. Keep up the great work. Thank you.

I waited a week before anyone even realize my order was stuck in limbo and Assurant didn’t charge my card. I called in after never receiving call back from my email requesting status. I got a gray phone and my original iPhone was gold. I never liked the grey iPhone and if I had to pay due to insurance I would want a gold replacement. How do I get a gold iPhone 6s for my claim?

It was speedy and great. Phone was upgraded which was nice. Only thing that was frustrating was tracking my phone and realizing that it was already here the next day but wasnt going to be delivered until Monday.

My brand new note 20 ultra (one month old) fell out of my pocket and was wedged between work truck seat and when I sat down it completely smashed the screen, luckily it was insured!, and a brand new phone was overnighted to me the next day!...Thanks again for saving the day!

Customer service is great, as always! However, I paid for next day shipping early Friday morning on September 25th, being assured I'd receive my replacement phone the next Saturday. It did not arrive until the following Tuesday the 28th, in the late afternoon. I called Assurant on Monday, September 28th to receive a refund. I was told I would receive the $30 I had paid for next day shipping, within 3-5 business days. I've yet to see that refund. And I shouldn't have to call Assurant again tomorrow to see where the money is at for a service I never received anyway.

The experience was fine. The only thing is that I was not told how much my deductible was going to be and the whole process is kinds a confusing. It took a while for me to complete my claim. Other than that it was ok.

Appreciate your services. Thanks for replacing my daughter’s damaged iPhone 7plus. Assurant has served my family well. I prefer talking to person instead of filling out forms and paperwork. A short description of damaged iPhone and what happened vocally to an insurance agent.

My son's phone has been sitting in the Colorado UPS facility over a week according to tracking. This is TERRIBLE service! We need the phone asap. Please ship another or send an immediate status of how you will resolve this.

I reported on Friday my phone was lost and then it was found on Sunday. When I reported it found on Sunday I could not get my refund because a claim has been filed even though I have not received the new phone. I believe it should have been canceled and I would have return the new phone once it was delivered.

They were very professional and understanding and sent out my phone immediately. I would definitely continue to work with them in the event of lost or stolen phone. Thank you so much for your speedy acceptance and sending out your phone.

I received a faulty replacement phone and when I called to try and figure out what happened and was told that they couldn’t send me another device until I sent back the faulty one the company sent me and once in transit only then could they send me another one. I would of understood this had it been something I did to the phone but since it was the company’s mistake I don’t think I shouldn’t of had to wait for the phone to be shipped days later, it was a weekend and I had to wait until Monday to ship the faulty phone and it is now Saturday a week later and I still don’t have a replacement phone. I think that the least that this company can do for the terrible service I am receiving is to give me some of the money back I paid for the faulty replacement phone. That a good way to get me from getting rid of the 4 phones, which I have insurance now through Tmobile.

Received the phone fast. Took hours transferring my wife's contacts, messages and pics. The phone turned out to be defective. Spent 3 hours on phone with T-Mobile tech. Now I have to wait for another phone to be mailed and they won't send to house only to local T-Mobile store. I also found out the replacement phone is not same color as existing phone.

Unfortunately this is the second time I've head to replace my phone but thank goodness that I had Assurant which replaced my phone with next day delivery. The phone is as expected. Appears almost brand new.

I was charged $149 vice $99 for the replacement of my damaged Samsung S9+, just reviewed the plan that states that my particular phone falls into the tier 4 category. Looking to get that difference refunded back. Thank You.

I submitted a claim for broken phone 8/3. I just received my phone this past week. It took over 6 weeks. I only got response after I submitted complaint with Better Business Bureau. Was told by supervisor to buy $1200 phone AGAIN and get reimbursed. She was very rude to me. Overall very bad experience.

My new phone was here so fast I could not believe it. Excellent customer service!!! This was frustrating to not have my phone not due to your fault but this experience to get a new phone was hassle free.

The process was stunningly simple, and no nonsense efficiency. After I got around the difficulty presented by an unfamiliar passcode it was a breeze. The replacement arrived the following evening. Wham and done. Worth the money when it matters.

Process was really quick and easy (I called to file my claim instead of doing it online). The woman who helped me was really nice and helpful. I had my replacement device 2 days later. It was supposed to come the next day, but I filed my claim at almost 9pm, so I'm guessing that's why it didn't come the next day.

First time I reported the issue it never registered. Has to call again. Took a while to get updates. Needed phone to reach on time for travels. This was the first time having to do claim and it was like pulling teeth. I will be canceling this insurance.

Took two days to receive phone! TMobile had to order another Note 9 as the one you sent did not work 70% of the time so when TMobile ordered another phone and I had to pay $6 and change! Receive another replacement phone had to purchase a screen protector for first phone and then second phone? I stopped $99.00 payment because I spent days trying to resolve issues! All I asked from Assurant was to refund my money for two screen savers but your representative said no? I should send you a bill for my time and inconvenience which would be about $2,000.00. Totally disappointed with Assurant!!!!

I did my claim online. It was easy and fast! I had absolutely no problems and received my phone quickly. I have multiple phones and have always gone to Assurant when I need to do a claim and never have had any issues.

Thank you for the excellent and prompt service replacing our damaged device, It arrived right away, without interrupting services and customer service was precise. I will definitely recommend the services.

Broken face glass. Fun. Facebook not working due to the cracked glass. Was unable to get into any of my apps. Phone was delivered promptly. I know issues mail back with no issues. Thank you so much. That'll be in for today.

The phone I was sent as a replacement is not satisfactory. It has a mind of its own seemingly, apps opening when I have not clicked on them, apps closing in the middle of my work, volume button constantly finding its way to silent.

This was the WORST customer service experience of my life. I spoke with around 6 different individuals trying to make my claim go through. Everyone was horrible except for the very last lady I spoke with who was professional and diligent. At one point I even thought about bringing lawyers in because of fraud and the amount of time wasted speaking with this horrible company. Around 6-8 hours in total over the course of several days. I can’t just blame the customer service, the company itself is a sham. So... the phone isn’t insured but the phone number IS?! Makes no sense whatsoever!!! Don’t change your SIM card...even though it is not stated anywhere in their pamphlet.

Never purchase this service. This insurance service is Fraud. They are not cover your lost. They are offer, used phone replacement with charge! I hope Trade department of Government bring T Mobile to court!

My 81 year old mom lost her bag and phone. I'm the account holder. Called T-Mobile for help. They helped me by contacting Assurant, which shipped me a new phone in less than a week. I'm very satisfied.

Representative were very helpful serving us. We are very glad we were taken care of and we were able to get replacement telephone. Also they were very polite and courteous. Very professional. I will always recommend your company.

My return and replacement Samsung cell phone was rapidly approved, received replacement the next day, easy return of damaged phone. I could not have imagined better service that provided to me by Assurant. Thanks.

The salesperson was very nice and knowledgeable about what I needed, was very patient and kind, his name is Dexter, he made sure I understood everything, and when my replacement phone would arrive. I appreciate him very much. Thank you very much!

The claim process was simple and fast. The issue I have is that my damaged device was a Samsung Galaxy S9 in Black but I was returned a refurbished Samsung Galaxy S9+ in Purple. It ultimately doesn't matter to me because I had already replaced my phone with a new Samsung Note 20 and will be selling the replacement Galaxy S9+. I would not be happy if I was going to be retaining the replacement phone for myself.

The process took 3 weeks and they sent me the wrong phone? When I called they told me they're only obligated to replace with As close to the original as possible, When you think you're ensuring your Phone you're really ensuring whatever they have on the shelf at the time period. I filed a complaint with the California Attorney General's office. If all of you did that In the your state this company would be investigated properly and stop ripping people off!

Great customer service and very helpful. They replied and acted quickly. Couldn't complain about the helpful and friendly service I received. The phone that they replaced works great and good idea to buy the insurance when purchasing a phone and plan. The employee was very caring and friendly through my whole process and placing my claim. Very satisfied and no complaints.

Everyone I spoke to was willing to hear about why I needed a replacement device and took the time to help me with my claim. The phone came quickly and was easy to set up. Return of old device was easy too.

Very fast response and replacement of device. Very helpful and courteous representative. Highly recommend this coverage for your devices. Simple online form and process. Immediate text message from Assurant with follow up call from representative.