Assurant Phone Insurance Reviews

When we processed the replacement we received the package with someone name on it (Marisol **) which I was super upset thinking someone was in my account. Please make sure this does not happen to anyone else. I was so close to returning it but it had my daughter number on it so I open it.

My husband and I both had to replace our cracked phones. The customer service was quick on the phone. She had given us links to them follow through to submit the claim which was straightforward. We received our phones within the next 3-4 days.

The person over the phone was helpful and nice. The only thing that really bothered me was that I began my process over the phone but had to complete it via email. My phone was completely inaccessible due to the damage of the screen, so I went to a store when I wasn't sure what my options were at the time. We started the claim there. I was then told I'd receive a link. I then had to go back home to complete. The expectation that people have another electronic device available that can access email is reasonable as most may, but this is not the case for everyone. Therefore, for this reason the process should allow for completion over the phone. The other thing to consider is that I had a time restricted window of opportunity to submit the claim in order to receive my replacement next day. What if in the drive back home, I would have missed the window.

Cracked my screen on my phone, they forced me to get a different phone for $99, would only cost $29 for glass replacement. Had more trouble cause iCloud does not load everything I needed from my old phone. Don’t get sucked into this scam for insurance, would have been cheaper to just pay to get my screen replaced by paying for it myself and not paying insurance.

The First time I talked to someone that had heavy accent and he started my claim. I became busy and partly forgot about it. The next time I talked to someone that was in the States and she looked up my claim and told me that me that I didn't finish it, so she helped me finish my claim and everything went smooth from there.

I had an iPhone that was damaged by accidental screen damage from being dropped. Apple care was part of my plan, but they had very unreasonable criteria in which to accomplish the task of getting a replacement phone. So, working with Assurant was so easy and painless. It is hard to be without a phone these days, and they had the replacement phone out with in 2 days of my claim approval. It was so easy to send the damaged phone back. I appreciated their help on the phone as well.

This was the smoothest transaction ever. I simply explained my problem and the rep was exceptional. She immediately placed my replacement order and it was done. The ONLY glitch was in me having to call the to verify when my phone arrived as no tracking was availed to me.

5 out of 5. Process was easy.

I Arranged for a new phone, however it took almost a month to arrive. I paid the 250.00 deductible, 2 calls to find out what was holding up the delivery only to find out there was a serial number missing that needed to be entered, which is out of my control.

Was having problems with my phone not pairing to my SUV and not tracking my vehicle discount mileage. Phone had been dropped several time. I was directed to your website to complete my claim. Your agent was helpful in guiding me there. Replacement phone arrived promptly and is working fine. Instructions on how to switch my data and return broken phone were clear and concise. Thank you.

How come, did you sent me a used phone when I paid more than two years and I only used it once. Which is Samsung S9+. If I knew, I would never add to my bill. So, I am not satisfy with your insurance.

This claim took forever. While on paper the claim I started was opened and fulfilled on the 21st it actually began with a different claim on the 18th. I called the carrier who directed me to contact insurance with an issue on the phone and insurance just didn’t want to fulfill the transaction. Instead they gave me the runaround directing me to Apple then making me have the carrier on the phone for a 3 way call because of an address discrepancy that did not exist and even saying to the carrier who was on 3 way that his information in the computer was not right. Long story short, on the 18th after 3 hours of back and forth phone calls and being hung up on by supervisors at least twice Assurant blocked the claim and wasted everyone’s morning. Only to approve a different claim in 2 days. I hope I never need these jokesters again.

Great service, Very professional & courteous staff. Very glad I had insurance!! Thank you & please be sure to vote!! Your vote matters!! God bless you and your families and God bless America & The World! MAGA!!

I don't know why I have opted for the insurance which is no use for me. This is the second time I received a replacement time and the device already started giving me trouble. Whenever I move out of Wifi network, I don't get any mobile internet, each time I had to restart the device for mobile network network. Also, whenever I try to use map to during drive, the map applications hung or half of the screen goes dark. The same issue I was having my 1st replacement phone which I thought of software issue and I adjusted with that but the second replacement also have same issue and few more issues. Why I need to pay $149 to get a old and faulty mobile phone as replacement.

I received my replacement and at the first drop with screen protector and case the tablet goes black and cracked internally. It’s not fair to send out bad replacement and should be more aware of the type of products they are shipping out.

I had a wonderful experience with Assurant. The agent was patient, very knowledgeable and so helpful. I received my new phone in a matter of two days. I would definitely recommend Assurant to friends and family.

Never will I use Assurant again. Denied claims that eventually become approved if you just keep calling back over and over until you get someone who knows how to do their job. You said.. "Phone is not covered as IMEI is not in our system.. call Samsung". Samsung says, "The device IS covered and the IMEI you have is the IMEI that was given to them in 2018. Call Assurant back." Back and forth for 3 days. Learned my lesson with your company... I will be canceling all my insurance with you because quite frankly, paying $800 for a new phone instead of dealing with your company is preferable. Never again!

Thank you for providing the new phone in a timely matter. The customer service was excellent. We highly recommend your services. My new phone is working very well. I am so happy to have been reconnected since nowadays communication is very important. We appreciate your help.

Wonderful, very easy. Returned easily. A little expensive. I think it should be cheaper. The customer service was great and knowledgeable. They were patient and helped and handled everything with care.

I lost my phone, therefore I was lost as well. I called Assurant and everything was taken care of over the phone by the most knowledgeable representative. My new phone delivered next day and I was not lost anymore!!!

Phone with broken glass was replaced. You all were spot on the ball...so thank you. You handled the claim for **. Thank you for honoring the claim. In the future we hope to stay with T Mobile and continue to take out insurance with Assurant. I really need a good working phone and you all took care of the situation.

I placed an order. My phone screen was cracked. It was at my house the very next day and the customer service was EXCELLENT! I would most definitely refer to friends and family. I am pleased with the service.

One of my family members dropped their phone in the tub. I started my claim online and had to finish it over the phone. The gentlemen that I spoke with was very nice. The claim came quickly and Assurant kept in touch with me the whole time.

Very satisfied with the speedy manner in which you took care of my claim. Had this insurance for years never used it. Had. Never had a problem with my phones. Recently I had started to cancel it because I had never used it. Thank God I did not. Thank you so much for your service???

I am dissatisfied with my phone and exchange experience! The replacement phone I paid for, I received from Assurant, has the same overheating issues as the phone I returned. Why am I paying for insurance!

Assurant was fast in responding to my damaged phone and I got a replacement in less than three days. And that was Great. I will like to recommend Assurant to everyone, they will be there in time of emergency. Thanks, Assurant for being there always.

Process was fast and easy and representative was very helpful and professional. Received replacement item quickly. Assurant is an awesome company and they really care about their customers. Staff was really friendly and attended our every need.

My experience was AWFUL. I own a Motorola Z4. I was told that I have a Samsung 10+. That's what I will be sent. I NEVER owned a Samsung. I don't like the product. But Assurant is forcing me to take whatever they want to give. Please have someone call me regarding this matter.

Fantastic customer service! Received my phone the very next day and was easily activated. Customer service representative was friendly and professional. My problem was listened to and my issue was resolved quickly.

Assurant has excellent customer service and customer support. Claims process was quick and easy. Was approved quickly and they processed the claim and shipped my new phone out right away with overnight shipping.

Great, courteous and fast service, no long waiting time over the phone. I received my replacement cell phone in 36 hours via Fedex. Reactivation and transferring data could do it myself, but since I have a T Mobile store a block away from me, they were able to do it for me.

The process and getting the replacement phone was speedy. Chatting with the rep was on point and helpful. They were very knowledgeable and attentive to my issues and concerns. I will highly recommend their services.

Excellent customer service. The girl was very attentive and answered all my questions. She did not have anything unhandled. *****. Very friendly. Always gave me a chance to talk if she felt that I wanted to say something. Keep up the great work and keep this girl on your team.

I received a phone, and SIM card that was locked and not compatible with my network. I’ve sent back the non compatible device and still haven’t received my new working device. I should have immediately been overnighted another phone once you guys realized the error. Would not recommend anyone pay for this service.

I don't think it was enough time to turn in the phone and get everything changed over due to the fact they are not able to do everything for us at the Metro PCS office so therefore I have to do it myself and I am not technology savvy. I had to wait to get assistance and I was out of town during the time my phone broke and I am just now getting to figure out how to transfer everything. The person helped me get it together so I can transfer things to my new phone from my old phone. I also don't like that I have to turn my old phone in and be rushed to turn it in.

My watch was stolen and I needed to replace it. Called T-Mobile Assurant with no problem my account was handled. The agent was excellent in handling my case. The directions was clear on what to do and everything came through as he said!

Very Bad. Assurant was no help at all getting my Issue resolved. T Mobile finally Stepped up and Handled my Issue very Professionally. Thank you T mobile. Called the Very next day and Made My claim right and sent me a New Phone.

Overall process was easy and fast. Using their claim link, was a painless process and return of my damaged phone was fast and easy, since all return information was provided beforehand. I only had to put in package and send off.

Unfortunately these days people only complain and never compliment. Everything went as it should, everyone is happy. Fast accurate service. Glad I didn't need to talk to anyone though, I've heard it takes a long time.

Updated on 10/30/2020: Since Tuesday, I am struggling to submit one claim, their system was down for awesome 2 days !! And each time I called their customer care they said that my claim can be processed if I upload docs on Contact Us page which I did on Wednesday, and on Thursday I was told that my claim is under verification. And now on Friday, they say my claim was cancelled so they cannot proceed!! Guys, do not buy AppleCare+ insurance, it is a SCAM!!! Run!! Save your money from these scammers.

Phone was very hard to download info from old phone and sims card. 3 calls and 5-6 trips to store in order to be able to use phone so was on myself and other was just the phone but as of now all is good.

The process was somewhat painless. Assurant was able to provide cell phone repair shops in my zip code and it was easy to get a hold of them via Live Chat, which I would recommend rather the calling. Overall - I was satisfied.

I did my insurance claim on a Monday. They were supposed to express ship my phone. I was supposed to receive it the next day. I go back into my phone store on Friday and call to see where my phone is and they tell me that FedEx has already delivered it. Now let's keep in mind that my phone completely went out on the 14th of that month and it's already the 23rd of the month and now I'm being told I have to wait up to 14 days for them to do an investigation with FedEx. So you're basically telling me that I paid for my phone service and because the device and the insurance is messed up I didn't receive half a month of my service I paid for? I'm a single mom with two kids. I need my device.

The worst company I have ever dealt with. After being on the phone with them multiple times for many hours they refused to replace my device with a similar device or comparable one. Missing futures is not a comparable device. I supplied them with 7 phones that had the same features and they still refused.

See subject or call my landline **. The phone you sent can't be hooked up. It's on a bad list until it's cleared and on a good list. I have no service and a phone you charged me $50 more on top the $400. Paid when I purchased the 2 phones at time of purchase. I'm not happy getting ripped off. It's a lot of money.

I am very dissatisfied with the level of service that I was provided. I sent a copy of my driver's license 4 times and each time I would call and verify that it was received, the representative would tell me that the image was unclear and to re-send. The last time I called, the rep that I spoke to actually took the time to investigate the issue and she was told by the back office that I was uploading the ID to the wrong place and that I needed to email the ID instead.

I paid the insurance on my original phone for several years and was disappointed to be charged the replacement deductible of $149. Surely, I thought, I would be getting a newer model. No- it is a refurbished iPhone 7 with glitchy sound issues that I took to my local T-Mobile store. They were surprised the deductible was so high. With the insurance for years and deductible, I could have purchased a new phone. I immediately dropped the continued insurance as a result. It is not worth the money. The store suggested that I submit this complaint and ask for a newer phone as a replacement.

Good and fast services. An easy process to file the claim, unfortunately the replacement cost of the device is a lot higher than we anticipated after paying so much of the monthly insurance premium. Thank you for your help.

Monthly charges way too expensive to maintain. Not able to afford monthly fee amount. Need to lower monthly rates. Would not recommend service to others, cheaper to purchase now or used phone with online websites.

It was very good to deal with Assurant. They very professional and highly recommend to everyone to have same deal with Assurant like me to be safe at all time from damage or losing phone. It happens at any time.

Your customer service personnel are top-notch. I have no issues with them at all. When you call the automated system tells you to fill out the insurance forms online that it will be faster. It took a while for me to navigate through the responses on the online form because what happened wasn't described in the choices I had to choose from. When I was finished I had to call anyway because I put too many numbers on my phone's identification number even though it said to input what was there. It would have been better to talk to someone from the start. It would have been less frustrating even if it had taken longer. I would much rather speak with a person than deal with an online system. For the price we pay for your service and then still have such a high deductible you should be able to provide us more personal care.

Call red my mobile service to let them know of physical damage to my phone. They set me up Assurant. I submitted a claim and made payment all in one easy process, phone shipped the same day and I had it the very next day. Great service!

Fast and easy process, website was easy to use and navigate. Phone came in the very next afternoon. No issues at all. Second time using Assurant and each time was good. Definitely a good experience...

I filed my claim on a broken cell by phone. The representative was very friendly and helpful. She let me know shipping could possibly be delayed due to covid. My phone did arrive the next day. Assurant is great.

The experience was fast, easy, friendly and very well executed! The representative was super professional and well trained! Then the delivery time was super fast and on time. For that now I’m enjoying my new device!

I am extremely please of the accuracy, kindness and prompt solution to my request. It is an example of what an Insurance Company should be. The understanding of my problem was understood without a problem; the shipment of my replacement was amazingly fast; communication was clear and open and I felt that the Company truly care about me. Thanks!

Once the procedure was explained to me and I understood what to do, things went very smoothly, but this took two weeks. The problem came with the return of my damaged phone. I mailed it on October 9, 2020 and began tracking it two days later. The return of the phone was good from 10/9 until 10/17/20. It then seemed to be stuck in Harrisburg, PA. I could not find out what was going on. Finally on 10/26, I received an email stating that the damaged phone would be delivered on 10/27/20. I have not gotten word that it was delivered at 1:30 on 10/27/20 to "an individual" at the address. I am happy with the experience, but disgusted with the U.S. Postal System.

You guys are CROOKS! I can't believe I've spent SO MUCH of my hard earned money on insurance throughout the past few years and the phone you send me is refurbished and the screen is fake (not original screen). There is white spots on the LCD and the phone glitches constantly. I will be filing a claim through the BBB! I cancelled my insurance and told ALL MY FRIENDS AND FAMILY (7 of them cancelled their insurance after my experience).

1st time using the insurance I've been paying to T-Mobile for years. The person that helped me was polite and she took care of putting the replacement right away, got my phone within a couple days and today I shipped the old one back. The replacement phones looks brand new and works perfectly, it also came with the accessories too, charger, adapter, etc.

Got help and phone shipped right away. I will continue to use the insurance and recommend to friends and family. Very nice customer support and very nice and helpful with my claim and they were very professional.

I thought that I would be getting a brand new phone, not a refurbished one. The battery on this one is always dying. I paid for the insurance to cover a new phone and I get a rebuilt one. It wasn't overnight either. Not too happy..

I'm very irritated and honestly want to change carriers because my screen to my phone broke on 10/16/20 so I went to a Tmobile store that day, they helped me order a replacement that was suppose to get here on 10/19/20 but there was something wrong with the shipping address and I was unable to correct it due to your faulted system. So my package had to be reshipped and was supposed to arrive today, 10/23/20. The package was shipped through FedEx, it says it's been delivered but I can assure it's not here. Now I have to wait for a family member to get home because I can't call you guys to fix the problem and I've been without a phone for a week! And I've spoken to FedEx already, they said to wait to see if it arrives today but I highly doubt it will since it says it's already been delivered?? Here's the tracking just in case: **.

The person I chatted with was very helpful and guided me through the process expertly. Replacement phone came next business day and return of old phone was easy. I had no issues with anything and it went as smoothly as I imagine.

Attaining assistance from the calling center has been nearly impossible. Almost 14 days later I remain without a phone. The first phone that was sent to me was non functional and nothing has been done to assist me in my concerns.

My experience was excellent. The representative was very knowledgeable and prepared my shipment quickly. I would recommend this company to everyone. I've had multiple experiences and they all have been great.

Complete and total failure To provide services Paid for in a timely manner. 13 days to receive my replacement phone. After waiting 2 weeks for the phone it has issues. Upper left hand corner of the screen turns green. About the size of a pencil eraser from time to time just turn green. So I didn't even get a quality replacement. Should have not opted for insurance and kept the money to buy a replacement Out of my own pocket.

We order the replacement on 10/16/2020 before 8:00p.m. and we were told the replacement would arrive on 10/17/2020. It took 4 days for us to get the replacement, then they cut the service off because of a $21.88 charge from the store to transfer data from old phone to the new. We were not informed of this charge beforehand or even after. After the payment for the replacement we were NEVER ABLE to track it. The service was horrible.

Everything was done online. The online experience was flawless. The phone arrived right on time, the email notifications for the tracking and shipping were right on! Thank you for making it easy and with zero complications!

Everyone that I spoke with was very nice and helpful. They were able to help me step by step and answer all my questions. I also got my tablet in the amount of time I was told once I completed all the paperwork.

Updated on 11/01/2020: Has sent me three phones that cannot be activated. They are horrible....

I found my experience to be simple, efficient and quick. No red tape or complaints. The replacement device is just exactly like the one that was damaged and works properly. Good service. Thanks from Linda Doe

Very quick and thorough process. Shipping was fast and I didn't run into any downtown being without a phone. The site had suggested questions to help guide the interaction. I'm glad the site worked and I wasn't on hold waiting in queue. Thanks a bunch.

Y’all are stealing from people. I paid 11.99 for 24 months, paid 100 dollars for a new phone covered by insurance, and paid my phone off to where I own it. Now I have to send MY phone back or get charged 1,500 dollars. That’s theft.

I lost phone I had just purchased 2-3 weeks prior. I called T-Mobile and they said I had insurance on the phone. They told me to contact Assurant. This happened on a Wednesday. You all sent my new phone out the next day, and I received it that Thursday. I just wanted to thank you all for the fast turnaround time AND I would like to thank the Metro PCS Store at: 6073 Old National Highway, College Park, GA. ** gave me THE BEST service! Again, thank you Assurant, for getting me connected again so fast.

I was pretty certain that my daughter's phone would not be replaced for the second time in a month. She dropped phone 1 and this phone she laid down in a puddle of water accidentally of course. This company delivered both times with no hassles.

I was very upset I cracked the screen of my phone, however, this process was so easy in replacing my phone that I will NEVER get upset again. The process was so easy! I simply called Assurant. Gave them all required info and they overnight me a replacement phone with a postage paid return box for my broken phone. The transfer from my old phone to my new phone was seamless and I'm back up and running like it was never broken. THANK YOU!

The representative inside the store was extremely helpful with providing me with all the necessities to file my claim. They walked me through each individual step and continued to smile even when I was asking important questions. I will continue to visit the store on SR 85 in Riverdale, GA. I am truly thankful.

I made 2 calls to your customer service reps and neither one would send me a new phone. I had to go to US Cellular & they called & finally got a phone sent to me. The battery was bad! Had to return phone for refund!

I pay monthly insurance, I place a claim and the deductible is $200.00, not to mention I got a replacement that is a refurbished phone not a new one, and in my case that replacement was registered to another account. I was asked repeatedly where did I get the replacement? Did I purchase from a private party? Very unsatisfied.

My claim was handled very quickly and accurately and the device was overnighted which was incredibly helpful. The deductible for a phone that has been paid in full seems a bit costly especially when you're paying monthly and no claims in years. It feels like you paid for a new phone just on the monthly insurance rates. Deductible should be lower on devices that have been paid off. Overall I'm happy with the processing of the claim and accuracy of such.

It was a pleasant call and I got a lot of information. It was a smooth set up even when the phone arrived and also. The customer service was very helpful in assisting me. Thankful my deductible was under $50.

Had problems with my phone till it completely died and Assurant replaced it no problem. And the new phone seems to work better than the last one. And that is a good thing. Cuz I use my phone for almost everything at work.

Worse experience ever! I made my claim on Friday and didn’t get my phone until Wednesday, I thought you offered next day delivery. I called and ask to confirm the address and the rep would all give me a different address. I asked to speak to a manager Peter and ask for a follow up call and he said he could not! This was the worse customer service ever. No one was willing to help. I had to call multiple time because I do not trust the information provide and had to follow up and ask for updates! Don’t even know why I have insurance. I was without a phone for 6 days.

I recently upgraded for the first time in 4-5 years due to being picky about my phone and with the pandemic right now, having a new phone was last on my mind. But when I Do I always make sure that I get the best insurance to cover my phone through Assurant. I accidentally dropped my phone after Only 2 months of having it. When filing my claim and receiving my new phone, it came in the wrong color. I called to let them know. I was talk to in a rude manner and told that color isn’t covered in ANY insurance coverage on these over $1,000 phones that you pay over 20$ a month in protection on.

When I first filed the claim it took almost 3 weeks and an email from me to even get information about the claim. Part two of poor service is that I live in Massachusetts and they shipped my device to Florida. Now I am without a phone for another 2 weeks or until the investigation is complete.

Glad I have the insurance for my phone. The screen went blank on my Android and the repair cost would've been more than the replacement insurance deductible. I received my upgraded "new" phone inside of two days (over the weekend). That's pretty fast. Thank goodness I also use "find my phone". I was able to wipe the "screenless" phone remotely and I had saved all of my phones info on google contacts and Your phone microsoft. Plan ahead.

Telephone was damaged. Call to report telephone was damaged. Filing a claim simple and Associate was very knowledgeable. Shipping timeframe was very good. Shipment received in good condition. I will be returning the previous telephone.

Have always loved being able to have insurance on my phone 'cause I am really clumsy and always have been so I go through phones like crazy and only having to pay the minimum is the best thing ever 'cause, I have a small budget.

The online process had many glitches that needed to be resolved by phone call. The phone personnel were absolutely fantastic! Yet, even the phone call process was lengthy and tiresome. But, the return process was super easy and the new phone is MUCH appreciated.

I started my claim online, which was very easy and I would have completed in minutes but the little sticker with my cell phone IMEI number was a bit blurred on one number so I wasn't sure when answering the question about providing the number. My concern was that if I entered the incorrect number regardless of legibility, the claim would be denied because it wouldn't match my device registration. Rather than risk it, I called the toll free number. The agent was very helpful, friendly and understanding. She verified my identity, gathered my information, and processed my claim in minutes. At the end of the call she told me my replacement phone would be to me the very next day! That's great service! I'm so glad I bought the handset protection for my phone.

That experience was excellent. The service was outstanding. Thank you. Phone came in the prompt time you from. Thank you. The representative did an excellent job and explaining with clarity. Please let them know I approved your service. Continue doing a great job.

The sensor on the back came off. It was like the glue gave out. The watch wasn't working right since the sensor came off. I had never even gotten the watch wet. What caused this to happen, I am not too sure.

My experience was very good with the operator, answering all questions with knowledge answers... But after I received my phone the metro by T-Mobile here in town would not put insurance on the phone I received which I am now a little upset about. If you can answer that question for me please write me back.

Fail to send proper watch twice, first you send me a Apple Watch Series 4, I return the broken watch Series 5 44mm then you send me a Apple Watch series 5 40 mm and tried to charge me $99.00 again, now I have to buy a new band to fit a 40mm.

This plan gives you a replacement phone exactly like the phone you had. An old refurbished cheapie phone that is no longer available for sale. For the amount of money we spent on insurance we could have bought a new, better phone. A rip-off.

The device was sent to my house even after I called and told them I would be out of town for the next week. I contacted customer service or whomever and let them know I would not be home for over 7 days of the time on delivery. I was told they would have it sent to the hotel I was going to be staying at but it did not come. When I got back home yesterday my new device was sitting there by my front door completely exposed to the weather and unsecured. It was in a white bag which saved it from the rain but made it more visible. I hope it's not too late to send the old one back already but I just now got it activated and wiped the old phone. This was a horrible experience and I will cancel my insurance plan with your company ASAP.

My phone got damaged, the very same day I went through a very easy claiming process. They sent me a replacement phone the next day, which was equivalent to the one I had. It was fast and efficient!!!!

Honestly, there’s so much to say. I was replacing a destroyed phone and was wondering why my claim was taking so long to get filed. I talked through the messenger and they said that my phone payment didn’t go through (that wasn’t the case), when I 100% put in my payment info and nothing on my account online indicated that anything was wrong or explained why it was taking so long. Come to find that I was missing the color and the gbs on my insurance claim. How did I find out you may ask? I called them because apparently they tried to CALL a broken phone to get the information?? How does that make sense.. Nothing updated on my account for me to realize anything was wrong. But just a phone call?? No email?? Sorry, but y’all gotta be smarter than that.

Website was acting up and it took 3 different attempts to file the claim. I placed the claim Thursday and didn’t receive it until Monday. The replacement phone arrived 4 days later not the usual next day.

Account records were not kept up to date with third party Assurant, so when they asked for proof of identity they wouldn't accept my actual proof currently on record with my carrier. I had to guess multiple times at which previous address Assurant was looking for to confirm my identity, and then that triggered additional security steps which ultimately delayed the delivery of my replacement device. Customer service had no solution (like calling my carrier directly to update their records) and would not help me out until I could remember an address I lived at 13 years/4 moves ago.

They responded to my request quickly and made the process very easy. I found their system user friendly. My replacement package came in securely and unharmed. They also made the return process hassle-free.

Very convenient to claim online. Received replacement phone in a few days. Very very satisfied! Excellent service! Communications excellent! Metro and Assurant are awesome!! Very happy with replacement phone! Thank you!

Called Assurant 4 times to file a claim, I had to drive to a T-Mobile store and have a employee assist me in filing a claim successfully. The phone I received had a hairline crack on the glass right out of the box. The camera does not work. The game constantly disconnects and reconnects. I have had it with Assurant, they have horrible customer service, (mind you I autopay my bills and have never missed a single payment in 4+ years now.)

My device arrived on time and it was the same color as my broken device. It was very easy to transfer data from one device to the other. I was surprised that the replacement arrived so soon. It would have extra special if I had received a new charging cord with my replacement.

Great phone. Now that I got a better phone and a newer screen I’m happy. And if I ever need another phone I will be coming back to you guys. The best customer and even more top quality on delivery and respectful.

I dropped my phone and the screens spider cracked. Assurant replaced it with new. No hassles, very fast, provided postage paid envelope to return my old phone. Just a great transaction all around. Glad I bought the premium plan...

This was a truly wonderful experience. My 12 year old grandson left his phone outside and it got rained on. The phone wouldn't turn on and wouldn't charge. We went into the T-Mobile store to get another newer iPhone but found out my insurance on the phone would replace the phone. The claim filing was easy, the service incredible! The new phone was delivered the next day. We were able to get the new phone set up and transferred with his SIM card and he was good to go. Thank you for your great service.

I was extremely impressed with the speed with which the team was able to process the claim and get the phone into the hands of my son, who is serving in the USCG in another state. My hat is off to your team.

Very easy simply contacted T-Mobile about the phone issue, the customer service rep relayed my information to your customer service rep. It was a great relief because I was dreading having to go into a store.

I completely satisfied with the prompt response from Assurant every time I place any claim, good service, my new phone works fine and I had no problems connecting it. I will recommend this protection plan to anyone. Thanks.

I was able to get a replacement in 24 hours So I can continue we my zoom meetings for work every day. Thank you to Assurant. I was able to continue with my everyday activities. I recommend assurant to all my family and friends.

Filing a claim was quick and easy. My replacement phone was sent quickly. I didn't have to wait but 48 hours from filing the claim to receiving my replacement. The return process was very easy, they sent a no postage envelope. Just had to drop in the mail.

The whole process was a nightmare. It took almost 2 weeks to finally get the replacement and after calling 4 times (each time telling me they forgot to ask about something). I was appalled how I was spoken to by the last representative as well. He was rude and he belittled me (but spoke to my husband with respect). I will never recommend anyone use this company.

Rude customer service. They are not really understanding when it comes to your needs. I had to argue with a rep and then called my wireless company to handled the situation before getting my lawyer involved.

I'm dissatisfied with the replacement. It's a bad deal. I paid $16/month for 2 years plus another $100 down for a free refurbished cell phone that doesn't work well. That's $1664 for a phone that frequently drops calls, shuts down, has trouble loading pages from wifi or even connecting to wifi. I'm going to send it back. I'm also not going to pay the insurance protection to T-Mobile. It's simply not worth it. Thank you.

I did an insurance claim and they told me that I would be getting a refurbished device. Ok I received my device. Ups set it up and couldn't hear on the phone. It kepted lighting up and going dark, screen moving. I called in about it. They said I have to send this one back before I can get another one but I would like a brand-new phone. I pay insurance every month therefore if something happens to device I should be able to get a new phone and not a refurbished phone???? Very very very upset customer.

Assurant was a pleasure to deal with. They made the process of getting my broken phone replaced easy! Customer service was professional. The phone they sent is working well and I am grateful to have a working phone.

I was having issues doing my claim online. So I called the 1-800 number & the agent who helped me had no problem of taking care of everything over the phone. I received the replacement the next afternoon.

I cracked my screen to my phone. I called them at 4pm. They delivered my new phone the next day at 10am to me. That is less than 12 hours. I couldn't be more pleased with how quickly they got it to me.???

Sent broken device back via return envelope from T Mobile which was received August 3, 2020. Noticed a $209 no return fee on our last T-Mobile bill. Assurant just decided to charge us & hope we didn't notice. SCAM! SHAME!

It’s not even worth describe the worst people that you employ for this service, been on the phone for over 3 1/2 hrs for a phone replacement, even when we paid for a service we don’t get the assistance needed.

I'm thankful for having this company. I was taken care of as soon as possible. Customer service agent was very understandable about my situation knowing I was 9 months pregnant without a phone, knowing how unsafe that could be for me and my unborn child in case of an emergency. Thank you.

My whole experience was so terrible MetroPCS had to deal with all the complaints and working with a manager of a store to rectify the the situation. I've since dropped the insurance, making complaint to MetroPCS corporate and will never do business with you again.

Very easy website to use, just say what happened to the phone and when it happened. I had to contact customer service but the lady was very nice and helpful. Received our replacement phones the next day.

My phone was reported as lost. Police recovered phone. Phone is being sent back to me. Assurant replaced phone. Assurant wants phone back. Assurant (owner) agree. Lost phone cost $175.00 to replace. Lost phone cost $175.00 nothing to return. Broken phone cost $100.00 returning phone. Found phone by police (is a phone returned). Why!!! Do I not get a refund of $75.00. When you get a phone back why not return $75.00. Found phone and broken phone {you still get back a phone}. My rating of Assurant insurance is on a scale of 1 thru 10 is minus 10.

I was Sent someone else's phone along with all their information. Called to resolve problem. Was told new phone would be sent out once the wrong phone was in transit...Waited 3 days and called back...no phone was in transit because whoever was supposed to follow up did not do their job. Been without a phone for 10 days...Still waiting!

The claim process was super easy and I received the phone within a day, however this phone is no better than the one I replaced. I had the first phone two year and I only had to charge it about every 10 day up until the last 6 month of owning it, then I had to charge it daily. Hence the warranty return. Why did I pay $100.00 just to have to charge it daily again?

The experience was great, everything went smoothly, no surprises. I would highly recommend to anyone. The representatives I spoke to were all professional and courteous. The great thing is that the phone was replaced in 24 hours.

I broke my phone on a Monday dropping out of my pocket basically breaking the LED as it fell down my staircase. I filed a claim late in the night (I recommend doing as early in the day as possible!). The next morning my device was shipped and then delivered to my front door the day after. It was a very fast process which also thanks to the company got an extra charging cord and charging cube! (Which we all know aren't that cheap!) If I had to sum it up in one sentence it is this following one. Assurant will be recommend to my family and friends for they truly understand their customers and their sometimes hectic lives. Thank you Assurant.

I filed my claim around 4pm the day my phone was damaged and I got notified before 2pm the next day that my new phone had arrived. Filing my claim was quick and easy and I seriously can't believe how quickly I had my new phone. Thanks!

So like an idiot I got my phone wet at a lake. I filed my claim and within an hour it was approved for me to get a brand new phone. It arrived literally the next day and was incredibly easy to get up and running.

I’ve worked with Assurant on several occasions for years considering I work with a company whose customers they insure. Having to deal with my own experiences the last 3 months has lead me to this review today. Assurant customer service reps are by far the rudest most unfriendly and unprofessional reps I have ever had contact with. Every rep I have spoken with has made it very clear they hate their job. Assurant as a company and the policies they hold is fine but the reps they hire need to all be fired or micro managed more. There is no reason for all of them to be so damn rude. I hope this review is not overlooked but taken into consideration as your reps are the face of the company.

Phone had screen damage and needed to be replaced. Called and placed claim easily. Phone was sent in a timely manner considering a holiday. Very straightforward instructions to switch over to new phone. Return made simple with prepaid packaging sent for return. Very satisfactory experience!

The cell damage from three years of usage. Thank you for serving me in a very timely matter and I really appreciate it. Would like the truth or a lie. I have thirty words to type just to say thank you. It should be a customer's will to speak freely and encourage to do something that doesn't want to do.

I needed a replacement phone due to a cracked screen. I filed the claim online. The online process was easy to follow, and I had no issues filing the claim itself. I filed the claim on a Friday, and I had the new phone on Monday before noon. The whole process was quick and easy.

Process was quick and painless. Took minimal amount of time. Representatives were all knowledgeable, very pleasant and polite. I had a new phone back in my hands in a blink of an eye. Return of the damaged phone was quick and easy.

I had a horrible experience, the staff was not educated on the policies so I heard 3 different things about my claim from different agents. The supervisor I spoke with was rude and acted as if he couldn’t assist in any way. Thank God I had a T-Mobile rep on the line the whole time helping me out or I wouldn’t have received my new phone.

The replacement phone err speaker doesn’t work. The only way to have a conversation is on speaker? It’s my daughter's phone. It didn’t work the day she got it. Please call me at **. Please let me know next steps.

The online process for a replacement phone was quick and easy. I received my phone in a few days and activation was easy as well. All my info was transferred like it was my previous phone. I'm happy with my new phone.

I found the agent that handled our claim was very knowledgeable, friendly and very professional. I received the new phone when the agent promised and in a very secured box. I just consulted with the personnel at T'Mobile to properly operate the new phone. Thank so much.

This company is now asking for your Date of Birth and a copy of both sides of your driver's license/ ID when you make a claim. This is over reach for a company to ask for. We canceled insurance. It looks they have been hacked in the past.

I was very pleased with the quick action to my needs. Quickly transferred to the right person. Also understood that I am not very technical and took care of my needs quickly. Nice and friendly personnel. I am so happy with T Mobile.

My experience was a disaster. I had a Note 5 which was awesome for years and Assurant sent me the worst phone which is the Samsung 7 Edge and I am familiar with this phone because my family member have one. My replacement phone, the alarm didn't go off when it's supposed to. I can't swipe to answer calls sometimes, I have to restart it. I can barely hear the other caller and the little button which looks like the speaker at the top was shaken like it was gonna fall out...DISAPPOINTED is an understatement. I was not expecting a brand new phone but at least a decent working phone would have been appreciated. Thank you.

Assurant has reached out to me to correct the situation. Again, all personal dealings have been excellent. Just wish it didn't take a week to get here.

Assurant sent me not one, but two, replacement phones which were unable to be activated. They admitted fault but did nothing to help resolve or expedite resolution. They caused me to be without a phone over a week, affecting my job and personal affairs and offered no restitution of any kind.

Very speedy service. Returned phone promptly. Paid a monthly fee and a $50 charge got a refurbished Alcatel 7. After talking to 4 people finally got it right. Just wish someone told me about a SID card 3 phones later through Metro.

Fast, easy, professional service. A+. I was able to get assistance both by phone and messaging when I had questions or needed help. Very convenient and received my replacement phone in no time. I would recommend this coverage to my friends and family.

Phone screen broken due to accident. It was replaced. Service was very good and staff did everything possible to be polite and professional, even though during pandemic working procedures have changed. I was very pleased and would definitely recommend.

The experience was seamless and hassle free. After answering the questions with a representative I was transferred to an automated system to give me payment information. True to the timeline provided I received my device in two business days. The only hangup is with trying to get it activated. They provide a telephone number for activation but fail to mention that if you don't have your old device or a separate phone that you have to do it in store. Only a little inconvenient.

My replacement was approved. It was fast and easy. Not time consuming or lots of questions. Just explained what happened and my claim was reviewed. I received it in less than a week. Prepaid envelope was added and return was very easy!

Sent me the wrong phone. I called to advise this to the customer service and was told I was getting an upgraded phone. The phone you sent me is defective. The screens freezes all time, my text messages don't come thru till hours later and it loses audio all the time. I really need this to be resolved immediately. I pay for insurance and paid my deductible only to get a trash phone from you guys.

My experience was excellent, Assurant was patient and made me comfortable. Took very good care of me. I had my phone delivered promptly and it arrived without any issues at all. I even received my exact same color.

Phone destroyed in a car fire. Phone was replaced, I just wish the cost wasn’t $250. When tragedies hit many don’t have extra $ for phone.... Service was good, the roll over time was good too. Thank you. Couldn’t survive without you guys.

Online it kept telling me my serial number was wrong, but never sent me an email to inform me. I found out days later because I went to the website. When I called to make sure things were ok, the Lady on the phone said it was fine, took my card number and then said my order was good to go. After few more days of my phone not arriving, I called again and it turns out my order was never processed by the first Lady because she was a "learning program." All this led to my phone being a full week late on the claim. If you're gonna train people with customer, at least have somebody check them. Had my phone been worse off, I would've missed an entire week of work and business.

Since I brought over my own device, I always have to wait a long time to get my replacement. I struggled because it kept asking me for a code that was sent to the device with the broken screen. Also I was not notified that I had to call to get the claim approved.

I contacted T-Mobile for my husband's iPhone problem about 3 weeks ago. I was transferred to Assurant and then after a long wait, I spoke with a rep and then suddenly no more responses. I called and again after 10 minutes, the rep stopped responding. They did say they would send a link.. Never got it. So I went on the website and input my banking info for the deductible. Two weeks later and multiple calls that direct me to the website, I finally get a person that verifies and approved my claim. The 3 stars is because the shipping and delivery was not problematic but customer service and the website is terrible.

I received a replacement phone that was used and still had the other person security code in phone, tried to explain this to the representative. He asked to speak to the T Mobile rep, not realizing I was standing by the rep he accused me of not being the person the replacement phone was sent to. I had to prove to them who I was. Very embarrassing.

I pay for insurance on phone. I don't agree with paying a deductible for a cheap phone. I pay a premium each month. I don't believe I will continue carrying this insurance. This phone is so old it has a sim card. I had to call in to get it activated.

I received the replacement phone Tuesday evening about 5PM. I took it to T-Mobile on Kenosha and 71st St that same week to get the information transferred to the new phone. When I checked closer a few days later, I found that all my pictures were not transferred over to my replacement phone as well as when I was using the phone Sunday. The screen changed by itself to the main Home screen. I changed it back to the screen I was viewing. Then it began to scroll up by itself. Today, Monday, I can't find some very important pictures and videos I need for legal purposes. I am not happy.

The whole process of replacing my phone was very smooth. My phone was replace within 48 hours without any problem .They were very professional. I will definitely give them a 5 star and refer them to my friends, and family.

First of all the day I called to file a claim my call was dropped 3 times after giving all required information causing me to spend hours on the phone. I finally was able to file the claim the next day successfully. When I would try to check on the status of my claim online I'd be able to log in one minute, then the next minute I couldn't. You all were asking for my parents ids to be submitted online and had never asked before which raised red flags for them as they were skeptical and cautious so we had to do two calls with you all and were still not given a real explanation. You all asked for my phone receipt and I sent it in the same day. I called to verify that you received it a couple days later and was told yes. Then called to check on my claim a week later only for you all to ask me to send it again.

As soon as I explained my problem, that I had in vain tried to locate my lost mobile phone for 3 days, and that I sorely needed a replacement, I filed my claim and got approval the same day. It was shipped very soon after that and the replacement phone works very well. Thank you for your excellent service! George

This time the experience was much more easy and with a very easy to follow instructions. The tech gave me very simple to understand and follow instructions and guide. Quick and easy to follow instructions finally from a very professional but very easy manner to listen to and follow instructions.

I called to report my son's phone lost, they somehow disconnected my phone my line. When I specifically stated which line and number and color it was. As a result of this my phone was disconnected while I was working! Mind you I work from my phone. I stopped at a local phone store only to be embarrassed because my phone was reported stolen by you. I still have not gotten my $249.00 dollars for that phone which I returned. I need someone to contact me ASAP!