Assurant Phone Insurance Reviews

I placed my claim around 8 pm and got approved the same night and shipped the next day. I truly appreciate this because I was able to get my phone immediately and helped me continue my business. I use my phone for my business so this helped a lot. Thank you!!

The customer service representative was very helpful, professional, and knowledgeable. I really appreciate the kindness and patience the representative had. Many people don't have positive attitudes anymore so it was a blessing to have a great representative on the phone.

Assurant has the worse customer service. I actually filed a complaint with the Better Business Bureau because of my experience. All the reps provided conflicting information and the last rep I spoke to hung up the phone. To think I pay for a service and the completer disregard to provide customer service and a resolution was of no concern to anyone at Assurant. I hope this complaint gets to their corporate department. It’s clear a review should be done for their business practices and how they do business with their customers.

Was professional and courtesy was very helpful, was replace and ship within 24 hours. When I received the phone there was a number to call to help me activate the phone and she really took her time and help, when the store I had purchase the original phone located at 1943 Street Rd wouldn't help me. They wanted to charge me another $25. After I had paid $60. They're really not nice at that store.

Terrible experience I got after been paying for years. When my daughter lost her small iPhone 5 they make me pay $99 dollars and send me other phone broken. My daughter she can hear nobody and no one can hear her by any application and I call many time. They didn’t respond and they lied. You make make fun and promise me another phone after 72 hours. And GUESS WHAT? NOBODY CALL YEAH. Terrible service. Lies after lies. And since now no solution I very mad about this service and worst the my company T Mobile does not supported me, never lose your money. DON'T GET THIS INSURANCE COMPANY ASSURANT. TERRIBLE AND everything is not true.

I was able to fill out a claim online and it was accepted immediately. The replacement device was sent the next day and I was able to send my damaged device back the day following that after I transferred all of my info. It was a very seamless and quick process. The only suggestion I have is to let the customer know when you receive the damaged device as I was very concerned that it did not arrive and I would be charged. Everything else was awesome!

Delaminating screen. No hassles, helpful service, pleased with their helping with a replacement, prompt delivery, like new phone. My only negative comment was the replacement was a far larger screen unit than a model more similar in size to my damaged device. I have a handicap with all finger movements on one of my hands, requiring my other good hand reaching across a devices screen to perform all functions. Assurant was not able to help with a smaller unit in warehouse. I had to subsequently trade it in to a third party to obtain a better size for my hand.

To begin with the deductible was raised to 275 when I paid either 200 or 250 last time I had an issue with the phone. Secondly it took 9 days for my phone to arrive. The type of work I do, I use my phone to run my jobs. I had to use my smartwatch for 9 days in order to be able to communicate at work and with my family. This affected my livelihood in a big way. I tried to use another phone while I waited to receive my replacement but they told me I couldn't do that because that would cancel my insurance on my device even if the switch was temporary.

Be another day or two. They said multiple times they were going to call me and they never did.

Claim #**. See attachment. The exact treatment of this matter was excellent from start to end. No errors and was delivered the next day! On a Saturday and the delivery company Fed Ex was also excellent and I do recommend both companies and congratulate them on having fully responsible employees. Thank you.

Assurant was very helpful and replaced my broken phone efficiently in Poulsbo, WA. A very positive experience! I received my phone quickly and used it right away. Would recommend this service elsewhere.

Took a long time to get my claim through all the way!! Called and talked to Representative several times throughout a month about 3 to 4 weeks I guess to finally get my ID from me to you. Not sure still to this day where all my pictures of my ID went too if you did not get them. It would be a Big help if you would let us the consumer know if you received the pictures or not so we didn’t have to wait 24 hours for your Notification that we were excepted or not. That is why I called so many times then were told that you did not receive my ID and several of those people that help me and walk me through each and every step we still didn’t get the ID to go through.

The employee who helped me file my claim were so nice and it only took a few minutes. My new cell phone came in within 2 days. I was impressed how fast It got here. Overall it was easy, fast and helpful.

Probably would have given a 5 star rating except I kept having to listen to other sales pitches for upgrades I did not need to hear when I just wanted to get my phone taken care. Plus nowhere in the paperwork does it mention that by talking to a human I will be charged 20$. Infuriating!!!. But I did receive my new phone overnight and that was better than expected.

My son has been robbed outside the country, in order to stop the access to his bank accounts we retrieve a SIM card, because of that T-Mobile and Assurant lost track of the equipment but they understood this sad moment and took care of the nightmare we lived.

Very excellent services and rapid response from the team work, also good customer services. Am happy with the results that Assurant Insurance has. Responsible company. Recommends other people to join company.

Made a call to my insurance provider. A customer service associate worked with me to get my issue taken care of, it didn't take long to resolve. Was explained the procedures. Was satisfied with the employee's knowledge and quickness in helping me. Also was Very pleased in the time to get a replacement phone, was blown away less than 2days. I'm glad to have the insurance. There is one thing I was a little unhappy about, was having to pay a 40.00 deductible. I was never told that I had to pay a deductible when I purchased the insurance.

You sent me a bad warranty phone. I need it replaced. ASAP. I spoke to one of your representatives already. My phone was turned off due to non payment. Your failure in sending me quality equipment is the reason for this email. I've been trying to get this situation resolved.

It was the worst situation I have faced. I have spoken to their customer service department more than 5 times in the last three months about my device. Even though they took the money out of my account, they never gave me a chance to give my updated address. They sent the device to the **, when I live at **. (tracking no **. claim no ** device Motorola E6 16HB blue.). T-Mobile can do better. I hear you buying out all these companies, but not taking care of your own. Not good.

Very happy with the experience. The gentleman I had the pleasure of dealing with was very knowledgeable and super helpful at processing my payment and claim quickly. I would definitely recommend them.

Too very difficult to get replacement phone. Their website had issues. They stalled for days, saying they had it, then saying they didn’t have and to resend in PDF. Sounds like health insurance before new laws were made to the deny, deny, deny then stall was stopped.

Love it. Got a free upgrade to 11 Pro. I was so surprised, thank You so much... I would recommend to everyone, the agents are so friendly and professional. The delivery was very fast and the Return was made easy.

Submitting and approval of claim was prompt, efficient, and even with a covid delay it arrived faster than expected. I would give Assurant service a five star rating and would use them again as well as recommend the service to others as an excellent protection plan.

My son accidentally dropped my phone and my phone screen broke causing my screen phone to turn white and me not being able to see the screen. The insurance sent sent me the same phone which I received in 3 days.

The representative that helped me start the claim filing process was very pleasant, specific and thorough while explaining the next steps for filing my claim. This resulted in a quick and smooth process. Thank you!

The woman I spoke to on the line helped calm me down as I was in a panic when my phone broke because I use it for work. She was so kind and had me laughing near the end of our conversation. My claim was handled professionally and quickly. Very happy with my entire experience even though my phone broke.

I received the phone yesterday. I tried connecting it. Turn on and then it turned off and now it won’t turn on no more. I didn’t even use the phone. Not even one time? Is there a way you can send me a different one or what can I do?

I have been waiting on a replacement phone since November 5th. I have talked to numerous people about not receiving my phone due to incorrect information with my address. Still no phone. This absolutely unacceptable.

I was very pleased with the replacement process with Assurant. The only problem I had with them was the replacement time. It took five days for the phone to be replaced whereas in the past they have done it by the next day or within 2 days. Other than that the customer service Personnel I talk to were very professional, knowledgeable and efficient.

Amazing! I applied for my replacement phone at a T-Mobile store on a Monday morning and a new phone was on my doorstep Tuesday afternoon. Seamless, easy transaction with no issues. The return process was a piece of cake, too. Well done!

Thru Hurricane Zeta I had a power outage. The young lady tried to help me for 2 hrs. Then the power was out for 30 hrs. When I got power I got the new phone to work. I then went to T-Mobile to delete all my information on the old phone which I thought the screen was crack. I gave my credit card # to the automation system. Then my credit card was hacked for $98.00. The bank sent me a notice and I had to get NEW DEBIT CARD, I was appalled that I sent (2) $10.00 payments with that card. I am not please with T-Mobile. Someone was suppose to call me to set up this new phone but it has not happen. Also Mario Customer service person was suppose to call me back and has not done so. I will not recommend no one to this company.

The cell phone had so many cracks, you could barely see the screen image. The entire process took two days after the initial phone call to Assurant. The Customer Representative was very helpful. I have a brand new upgraded cell phone!! Thank you!!

After receiving a device the battery wouldn’t hold a charge. Called T-Mobile and they connected me to your customer service dept. The man I spoke with told me my cable or block must be bad. I explained that I charge my iPhone for on it fine. Then he proceeded to tell me I would have to pay again and couldn’t ship it out because I had a device. Very unhappy with the service I got. Been a T-Mobile customer for 18 years and I expected better.

You always sent me the bad phone, this for the third time I complain,, Just wasting my time keep calling you company, the first time when I claim and pay $99 you sent me the phone very bad, keep freezing.... And I claim again the next you sent another phone, now problem with speaker, when I talk to somebody. I can hear somebody voice but on the other side they could not listen perfectly when I talk. I hope you will give a good phone to me as you know I had been paid the insurance for almost 5 years. Every month, I am very upset that give us the service.

I was lied to on the phone that a replacement phone for the same phone would be made. The employee's words - 'it would be unfair to receive any other phone'. Imagine spending an entire day on the phone and then receiving a vastly outdated Samsung S8+ as a replacement for the LG Wing, a phone released a week ago. If you want quality services, I recommend going to an actual repair place that can help you instead of paying any amount to these guys who'll just send you trash in return. It was so funny that they called and asked for the phone back when they realized what they did. Sent the trash back and cancelled service shortly after. Now I found out they charged me the full deductible. LOL.

I had received a replacement phone after I reported and accident on mine. My husband went to Tmobile to get it up and working. He was told that they couldn't do it. That they had 2 representatives that day and that there WIFI was out. The person that was helping my husband told him how to transfer the info to the replacement phone. He got home and was doing the transfers, when the phone just froze. The screen was pink and it said T-Mobile. I then went back and spoke with the manager. Don't know what she did but she was able to restart it. She did the whole procedure to transfer the information and get it running. She had also stated that transferring the phone was just a courtesy thing, that they don't have to do anything. She got running got back home, was busy with other things, went back to the phone to check that everything was transferred right.

Website glitchy, customer representatives not helpful with this aspect at all, I kept receiving the same suggestions for a working website, not having a phone complicated the entire experience because of phone calls and image uploads, once resolved, after much frustration, phone arrived in timely manner. If I had another option for phone insurance, I would choose the competitor.

I called on Nov 3 to say I cracked my phone and I received my replacement phone on the 5th. I called in because I was having internet issues with my home service and the representative was very helpful. I returned the cracked phone in the mail on the 7th.

I called in to have a phone replaced. it came very quickly but I was sent a PCS device instead of Metro. The store clerk told me if she activated it I would lose my ins. I called Assurant and the customer service guy activated it anyway assuring me I wouldn't lose my ins and I lost my ins having a very hard time getting it straightened out. I had to wait for another device. It took 4 hours to finally get it straight but once I did the supervisor was very helpful.

Very fast and professional. Love the iPhone I received. Got me up and running with my communication. I would highly recommend anyone who purchase a phone from Metro to get the insurance on their phone. Thank you.

After submitting my claim on a Sunday, I received my replacement phone within three days (Wednesday). Once my claim was received, I received an email that my claim was approved and was provided a tracking number. I received my phone within three days.

I was very disappointed with the process and lack of communication from Assurant to get my phone replaced. After making multiple calls to get an update about my phone, it finally arrived 6 days later, was not happy, especially after I was told it only takes a few days and not a week to get here. This is not good for business for T-Moblie. They need to work harder to improve this service. Alicia H.

Making a claim was a very simple and painless. I did not take long to receive the new phone which was great. I would recommend second one to put insurance on their phones for accessories cuz it's worth it.

Honestly the process was amazing, fast shipping, got a new phone in no time! They made it painless to go through the process of ordering a new phone and the customer service is excellent. I’m was glad that it was easy.

We had an iPhone 8 Plus dropped and shattered. Insurance took care of the situation. Received the new phone in a timely manner. We were able to have the phone up and working in no time at all. We are very happy with the new phone.

Experienced the rudest customer service rep. I’ve ever encountered. He was reading a script and because he was reading from script did not hear anything I said. Would speak over me. When I ask him to let me talk without interruption, he sat silent even after letting him know I was done speaking. Spoke with manager who did not seem to have real concern.

Representative was kind, pleasant, knowledgeable. Expressed regret very willing to help. Assured me that claim would be handled properly. Met all my expectations. Listened without interruption. SHEA was her name I believe.

My phone had a cracked screen & they replaced it quick & courteously. I had a reasonable deductible & they took care of the situation. I am both pleased & relieved. I will definitely tell friends & family.

At first it was difficult. Was doing it online and it was hard to tell from the form if the account holder should put in their info or if the additional phone person, which was the stolen phone, should put in their info. After calling, we were able to be guided correctly.

You guys are the best at what you do. Keep up the good hard work. I cracked my screen, filed a claim. and received a new phone the next day. The process was fast and affordable. I will keep using your wonderful services. Thank you.

We received a replacement for our ZTE Zmax. The phone you sent is severely slow and keeps shutting off. This is not right that I pay for the insurance and paid my 50 deductible to get a phone that is not equivalent to the phone I had and the replacement phone is not even working correct.

The processing of the claim was easily done through the app tech pd. Been connected to customer service and they answer any questions very well and helped me to process the claim. The replacement phone arrive right away or in just 1 business day. So thankful my phone was replaced right away since I really need to use it.

Took care of everything efficiently and received phone replacement quick. They also included a return package to send phone back. They also included instructions on how to send back the damaged phone.

My return was a nightmare experience. 5 representatives and 4 days later I had to argue to finally get a manager to tell me a comparable phone was shipped...I beg to differ on comparable when the phone shipped in error from the warehouse was $400 less. And didn't have the features I purchased my phone for.. Finally that manager had the correct phone shipped to me.

I talked to the supervisor which she was very nice and understanding but did not get back with me and help me get on the phone with Metro PCS like she said she would. To get Metro PCS to do something to better serve me as a valued customer it took almost a month to get my phone which sucks.

I have never had any problems whatsoever when it comes to Assurant replacing my Samsung Galaxy Note 8 phone. The delivery is prompt and fast by the following day! Everything is handled professionally and quickly. I would give them a 5 Star rating except they have replaced the original high quality headset that originally came with my OEM phone, with a cheap made in Vietnam low quality one. I strongly believe Assurant should replace the equipment as originally purchased by the customer or with a higher quality headset. That is why I gave them a 4 star service rating. Thank you.

It's been more than week and I still haven't got my replacement on my phone. The phone they send to me wasn't mine. They send the Samsung s20 plus and my phone is the Samsung s20 ultra 5g. I already paid the deductible. Can someone please help.

The process was speedy and my phone was here in few days after the insurance was approved. I was impressed with the help I received after filling the applications on line. Keep up worth the process and everyone should be pleased.

My experience was very positive. The initial Rep I spoke to gave some very helpful advise on expediting our request for a replacement phone. The delivery was was 1 day after the approval was issued! Thanks.

The staff are very polite and helpful and very professional too. I was not expecting to get the replacement to arrive on time within twenty four hours as expected. I will definitely recommend the T-Mobile to a friend s and relatives. Thank you very much.

Would give zero stars if I could but I suppose the 1 star will have to be for the few (and I mean VERY few) moments that the new device manages to function properly. I sent in my previous phone due to a broken screen. It was a minor inconvenience but otherwise, the previous phone still worked. To save myself from the glass splinters, I decided to make use of the insurance on the phone and get a replacement. However, in exchange for a functional phone with a broken screen, I received a broken phone with an intact screen. It is a temperamental and faulty device that turns off randomly and gets stuck on the Metro loading screen. I've tried forced power off but when I try to turn it back on, it just gets stuck again on the same screen.

When I went online to try and report my lost phone and obtain a order number, the website, kept taking me in circles. I got so frustrated that I had to hang up and call to speak to a live person. It took me 2 calls to finally get to someone who was able to help and understood my frustration, and willing to help me without guiding me to the website.

The person that helped me with my claim was very knowledgeable of which she should do. She helped me in any way that she could. She was very kind and respectful. She is the type of person in the future that I would be always willing to do deal with to handle my business. She did her best to compensate me with anything that I needed. She was also a type of person that would suggest things to what would best suit me. There are a lot of people that do this job and just do their job. She went beyond and above to make my experience very pleasurable. I cannot remember her name but if you could please relate this message to her and tell her that I really thank her for her service. On top of that I really needed my phone and my phone came at a reasonable time and very fast and I also thank everyone that processed my claim dealt with my claim and also delivered my client. I love using your service thank you.

The phone came the next day as promised; it was the same color, and it new. I'm happy instead of frustrated by the quick response; and that most of all my information returned to the new phone. Thanks so much!

It took 2 days. Usually takes 1 day. This will be the 3rd a 50 phone I have purchased. Not a durable phone and very expensive. I paid for the phone through US Cellular and then I've paid 2 $100 deductibles so I paid for 2 phones.

Very helpful quick and caring service, I would recommend to all my family and friends. This is my 3rd insurance claim and I have always been very satisfied with quick shipment and my device replacement. Thank you so much!!

Do not waste your money with this company. It's no good good. They take your money and don't do what's right. I would never use them ever. Send me a phone that's blacklisted and won't send the right one.

It was easy and very supportive of getting another phone without hassle. Very much appreciated! I would recommend this to others. Things were completed in timely manner. Apple support is the best too, they are always able to solve your concerns. As a family, we are thankful for each party!

I had a great experience with Assurant customer service. Though, the CPR phone repair end up messing up something inside my phone and they have to open it several times. Back cover is now slightly open.

Complete nightmare where one thing was said and something else delivered. It took over a week to get my replacement device when I was promised 2 days on the first conversation with the rep on the phone.

Samsung 10E. I am very satisfied on customer service and they recognized the urgency of my replacement. The way they answer on the phone and talk to me. They are very polite. I will highly recommend them to my friends and family.

The phone that came was not the same phone that was broken. This is fine, maybe they don't make them anymore, but it did not come with a charger. Had to buy a new charger because was different than the one I had.

The phone was received within 24 hours which was surprising since we live "out in the boonies". I took the phone to a US Cellular store and have the phone turned on and everything switched over. The whole process took less than an hour (we had to wait in line). Overall it was a good experience. I would recommend your insurance to anyone with a smart phone.

No one could me set up the phone. Why do we have so many changes to this? Should come preset. With T-Mobile for 15 yrs. Every time send off for replacement phone this happen. SO UPSET. NO HELP AT ALL. NEED EVERYTHING TO SET IT UP. CAN'T GET IN STORE.

Never received my phone. It should have been already sent or here at my house. I did a insurance claim about 3 week ago. My number is **. My phone is a Galaxy S9. I already paid you as well. Please if someone could look into this as we that would be great. Krystal **

The claim (filed 10/28/20 Wed.) & was approved (after 24-hour review) on 10/29/20 Thu., at 1:42 am which's before 8:00 pm cutoff - should be overnight shipping. The department instead sent it by UPS GROUND - "sooo absurd"!! Didn't get the replacement phone till Mon., 11/2/20 Mon. afternoon. Called your customer service - soooo arrogant. They're unprofessional and complained I called too many times. Ended up going together with ALL of my children to N.J. from N.Y. to my cousin who loaned me her phone & charger so to use for 5 days - so tedious, inconsiderate and unnecessary.

When ordering my replacement device I specified the color of the broken device and was told I'd be getting the same color, upon receiving new device it wasn't the same color, I contacted Assurant and had very nasty service from the representatives. T-Mobile rectified my issue by crediting my account so that I could buy a case to get close to the original color of my broken device.

It took 4 days for my daughter's phones to be delivered. We had to call to see why we didn't receive the phone. The representative said because she only put 2 instead of apt 2 they didn't send it. No one called to confirm the address since there was a problem and we still had to call for a tracking number because we never received an email. Would never recommend this company and only use it because TMOBILE has a contract with you. Phone number is **.

When I got the replacement, I thought it worked well but it glitches every time I try to make a call or text. It takes about 5 secs before it can read what I wrote or appear on the screen. But I was impressed by how fast it took for my phone to arrive!

I didn't receive a box to return my device to the manufacturer. I don't want to get charged a nonreturn fee, please send me a return label and box so I don't get a penalty or fee. Thank you very much.

Easy and pleasant experience to replace my son's phone that was lost/stolen. Product received was in great condition and delivery time was expected. The Rep was very responsive and understanding to my needs.

We depend on our phones. What was a promised overnight replacement of my broken iPhone became a four day wait (of an untrackable package). The delay was tedious and created serious problems for me during a very difficult week.

Everyone was so nice even though the time was a little long. I appreciate everybody being so helpful! It was nice to have had a team work together to get my issue resolved involving the first device that was shipped that I didn’t receive. GREAT JOB TWAM!

Excellent response, solved my problem really fast, My phone screen started going out and they made process easy. Immediately response & I was satisfied & got my replacement quickly. I highly recommend Assurant for any electronic products.

The gentleman I spoke with went above and beyond to make sure I was taken care of quickly and correctly. I had been trying to get this dealt with for a good week week and a half. Finally got this gentleman explained everything and he immediately made sure I was taken care of. Very professional. Ty.

I had a horrific experience with this company. It took 3 hours and 7 people between Assurant and TMobile. Two days later I had to call back because my claim still did not go through. I finally received a defective phone and I will need to reach out to the company again. I just don't have another 3 hours to dedicate.

Couldn't find a backing to protect it and with assistance it wouldn't even connect to my vehicle etc... I returned it to the post office on Thursday Nov. 5, 2020 at 8:37am. Upset too because now in Miami is in a Tropical Storm or may turn into Hurricane by time it get to me and I need a phone. I was told I would get 3V ACL when I first explained my issue since they longer make the phone but first was denied it was denied. I now found out the phone replacement is no longer sold by the company. I'm just upset and paid the $60 upgrade charge.

THERE ARE countless notes in my file as to why I Assurant provided with me with the worst customer experience I have ever encounter especially with dealing with any company tied T-Mobile. I have uploaded three different phone calls during my experience which you can listen to and download here on my Google drive link that will go into detail and be self explanatory. I will be expecting a Full refund back into my account as of today. **

Easy to do. And EXTREMELY fast with their actions. Very satisfied customer. The whole process was clear and easy to do and understand. I really appreciate that. It makes a bad time easier to get through.

Professional, timely, clearly understandable. I don’t need thirty words to tell you I was pleased with the care given by your fine representative. He listened well, asked pertinent questions and provided correct and informed answers. I was pleased with his performance unlike my feelings about this survey.

Received the replacement phone Monday. But I am a bit upset because I just found out the phones a refurbished. Is that right? If so please respond to me by email. Also do I have a warranty on this refurbished phone?

I believe this phone has been discontinued more than 5 years. 5 years ago when my phone broke I received this model. Trying to protect that 5 years ago no OtterBox available to do so therefore it broke and now you guys found the same pink unwanted discontinued phone and now it has no battery life. I have to charge it three times a day with no apps running. I think you should do something to remedy that like giving me the next model up or an Apple phone and the color being silver or white or black not pink.

The claim was processed very quickly, approved and the replacement sent out immediately. The replacement was also an upgrade. I was skeptical about paying for insurance thinking that if I needed to file a claim it would be denied for some reason. I'm thrilled that I was wrong!!!!

It was quick and fast. The people that helped me was amazing. My phone is working greaaaatttt. I'm happy I took the insurance. It's came in very handy. Love my T-mobile service. They always make sure I'm taking good care of.

2 weeks after buying a new phone it was lost while shopping at Safeway. The next day I went to PCS to get my insurance info. That night I submitted my claim online and the day after which was a Sat. I got my replacement phone. No hassle whatsoever. That's why I rate Assurant ⭐⭐⭐⭐⭐plus. I will continue to use them as long as I have a cellphone.

I am very thankful to you for the replacement and impressed with the representative. The young man who helped me was very attentive and very professional. I received way more than I ever expected so I don't know what to say, other than thank you!! Upon removing the protective case from the old phone, so to put it in return envelope, the screen messed up more. I thank you!

The experience with accuracy, assistance and patience were great. I was able to replace my damage cell phone out for a new cell phone hassle free. The price to replace the new cell phone was very impressive.

I made one call to Assurant for a lost phone, I only talked to one associate and he resolved my problem & questions and completed the order in a very timely manner. I received the phone next day and was ready to go. I did have to go to Xfinity store to have chip activated but was not a big deal. Thank you VLH.

The customer service representative was great! She guided me right through the process. It was short, sweet and to the point. I did get aggravated at first because when I originally filed the claim somebody had stolen not only my phone but wallet also which had my ID in it. So I could not complete the process until I had my id. I also had another Metro phone that was not being used at the time that I was going to get my number switched over to but I had the same problem. The ID issue. I couldn't switch service to another phone without my id. So I stewed on this for days. Angry at metro, Assurant, the world and God! But then God I guess told me to calm down because a few days later, by His Grace, someone returned my wallet to my mailbox. And my ID was there with it! Praise God!

Very efficient! New phone in less than 24 hours! The customer service reps were so polite & courteous! I would recommend T-Mobile to all my friends! Great Service! I've been with T-Mobile since 2007!!

Claim filed 10/25 or 10/26. Replacement phone was received in non working order. Had to wait 24 hours for a new return label. Returned replacement phone since it didn’t work. Gave it 3 days and followed up. Was told on 11/4/20, I would have it by 11/6/20. On 11/6/20, I called to follow up and then told I would have it by 11/10:20.

The service was horrible. The girls can't speak good to the people, I called 10 times to get my phone because the first girl she doesn't put my information good.. And I wait more than week to get my phone... But finally the last time was a boy and he finally gave me a good service.

I lost my phone within three days of purchase. It was so new T-Mobile couldn't find it with location finder. Assurant assisted by phone, and online. Assurant staff were courteous with each call. Second call was made with T-Mobile staff assistance because Assurant had not received insurance payment even though I sent receipt with payment info. I repaid insurance at T-Mobile, and this payment was received by Assurant. I checked credit card statement at home, and first payment had not been charged for unknown reason. All was as Assurant stated. Assurant staff were patient throughout transactions. Replacement phone arrived when Assurant staff said it would.

I have paid for this insurance for over 10 years and I am very disappointed with the service for the replacement of my broken phone, after several calls to customer service, and several uploads to verify my ID. It took almost a month to get a refurbished phone. It didn't have a box, instructions or cord. I hate that I spent so much money over the years just for this kind of service.

They took my phone and charger out of the McDonald's wall socket. Sad. I put insurance on my phone so they helped me with the stolen phone process and activation was easy to submit by myself. So the customer service rep helped with a smooth transition. Amen to thst.

Easy instructions. Just needed to know which parts I should and shouldn't replace or remove more clearly. For instance I switched the battery around I hope was ok. This should be enough words. Have a blessed Day!

The replacement Samsung S7 I was sent gets very hot to that it melts the phone case and you can't even handle the phone. When I explained that they said they would send out another S7. Why would I want another s7. From looking at reviews this is a problem with the S7s. They said there was nothing else they could do. So thanks for nothing. I am stuck with a phone that burns cases and gets really hot unless I want to pay an arm and a leg for a new phone.

It’s clear workers do not care!!! Took over 1 week and 7 representatives to get it done. I kept been putting on hold for long periods of time to be disconnected. I contacted T-Mobile direct and had a T-Mobile rep on phone with me. Same thing happened, he couldn’t believe it. Just for record my account has never been late and always had insurance and first time having a claim!!!! Bad bad bad service!!

Friendly representatives, and very speedy service. No runaround. I was reluctant to file a claim initially but once I contacted them they guided me through the process very pleasantly. They even contacted me the next day to let me know the order was being processed.

Filed a claim, required documents were sent from multiple places, multiple times!!!. They never called with updates or to ask for more info needed. I explained several times the urgency of replacing my cell. I have a kid with a medical condition. All her medical info, files doctor's phone numbers and calendar with her medical appointments were on my damaged phone. I needed the replacement. This is the worse company I have ever dealt with in my whole life. Heartless and extremely unprofessional including most of the managers and did nothing to try to help. They took a whole week to replace a phone.

Assurant staff were kind and very helpful as I was trying to replace my broken phone. I had a difficult time attempting to turn off the 'find my phone' option - as my phone wasn't working. Just FYI - hold the 'power' button and the 'decrease sound' button simultaneously for 30 seconds - and the phone will turn off. New phone was send to me and was well packaged - and all instructions to activate new phone were included. Thank you for a very positive experience.

It's completely crazy that I spoke with a two reps and a supervisor and nobody can expedite the process of a refund. It's ridiculous that you need to keep my money for two weeks when I already returned the device. I'll write to the BBB regarding your refund policies and also post my comments online.

We were sent a replacement phone, I tried to activate the phone with no success. I had to take it to U.S. Cellular to have them activate it. They discovered that the phone was a government phone and had an Encrypted PIN on it. The representative from U.S. Cellular was great! He was very patient and persistent in trying to fix the problem. When he called Tech support he was put on hold for long periods of time and at one point the call was disconnected. He was finally able to talk to a different person in Tech support, they quickly said they would just send us a new phone, this should have been done earlier. Overall, it was a frustrating and time consuming experience. Please check out the phones before you send them out.

I called in my claim one day, the next day my new phone came via FedEx delivery. Super fast delivery. Great experience filing my claim. Customer service provided concise information to complete my claim with ease. I highly recommend Assurant as a great insurance company for cell phone replacement.

I am very happy and impressed with the entire process. I called to begin my order and the representative was friendly and knowledgeable. I received my replacement phone the next day as promised! I was worried that the phone would be not be up to par but it was!

Process went very smoothly. Transfer of data done in T-Mobile Store. Wiped old phone clean and sent old phone back via USPS. End of story! Happy customer. Some apps do not transfer well. Keep passcodes and such in written form.

My husband phone was basically, not working, screen was black and he only able to make phone call when someone calls. Phone was against water but, what happened was that when accidentally dropped his phone it also cracked. But it was very nice to have new phone the next day. Thank you.

I received the replacement phone after paying the fee on October 26, 2020. The phone arrived on Wednesday, October 28th damaged. As I went through the process of set-up, the phone started to over heat. I called Assurant immediately, and reported it. I was told to shut it off immediately, & a new phone would be sent in 2 days with 2 labels. Place one label on the original phone and the other label on the damaged replacement phone. Phone should arrive on Friday October 30th. The phone never came and when I contacted Assurant again on Saturday I found out the representative didn't document my account from the call on Wednesday as well. Problem has been resolved through T-mobile. **

It was a positive experience replacement of my broken iPhone. Definitely worth the monthly fee. Retrieving my files, contacts and information did not go very smoothly. But I would definitely advise anyone to purchase the Assurant Phone Insurance. Thank you. Karen **.

If there is a zero rate, I would happily give it! For years, I have been paying insurance for my new phone, now my phone is acting up and I made claim, the claim was accepted, the funny thing about this scam company is that after paying $200 deductible/service charge, they are going to replace my phone with a refurbished/used phone. Also, the payment for insurance increased (doubled). When I purchased my new phone from Metro PCS, they told me that if I purchase the insurance, they would replace it with a new phone if anything happens to my phone, 3 years later they say they can only replace it with a refurbished/used phone. This scum/fraud company, please be careful!!!

Talk to an agent and they were very professional, it took them a few minutes to complete the claim. I understood everything they explained to me. Very happy. My Samsung Galaxy S9 WAS REPLACED, received my phone the next day.

Filed a claim for broken phone. After submitting filled out form online, a reply by email was received for status and instructions. After a few days, the phone was shipped and replaced immediately. Thank you.

I was sent a defective phone last week and I'm still waiting for my replacement. Huge inconvenience. Haven't had service for 6 days and counting. It has been shutting off with no cellular data. T-mobile did a hard reset for the phone and it still hasn't been working. Another replacement will be shipped to the T-Mobile store hopefully by today. I paid $250 for a broken phone, very disappointed.

I have been a customer for over 3 years and and this was the first claim I have filed. It was a horrible experience. I started the process on a Wednesday and did not get a replacement till the following Tuesday. I was told that I did not properly fill out the app with the color and size. There is no page for that. Needless to say I will never deal with this company again and I will spread the word every chance I get. Horrible customer service all around.

The process was easy and the associate I spoke with was very helpful. My phone was delivered when they said it would be and hope I don't have to use the service again but I know that if I need too, I will be taken care of.

I had a positive experience, the representative that handled my claim was very respectful and helpful to my needs. I love the expedited shipping and the assurance of having my phone back in such a timely manner.

Did very well when I called in to get a replacement phone and I had no problems. I also received my phone the next day! Your services were great and very personal, very helpful and kind also very prompt! Thank you.

I filed a claim for the Galaxy phone that heats up and gets extremely hot where you are unable to hold it for use. I was sent the same phone as I was previously informed the phone has issues with heating up. This has brought to decide if I would like to continue paying for the coverage. Assurant did not provide a resolution. I have been a customer for 11 years and I have phone that may possibly get so hot I can be burned. Can't take those chances.

I set up a claim, online, for the cracked screen on my phone. In 2 days I had my replacement and the materials needed to send the damaged phone back. Complete details and what was needed for the damaged phone. Very easy and convenient, no stores needed. I would use Assurant again.

Lots of confusion on the replacement device and repair work that was not completed. Automated system gave incorrect information. Had to call at the end of the week and speak with a rep to get the replacement device.

My phone was accidentally damaged, and a claim was turned in. 46 days since my damaged phone was delivered to their facility, and I have received no reimbursement (despite being told several times that they are going to send the check), and no communication unless I initiate contact. My only apparent recourse is to file a complaint for Unfair Claims Practices. Please, save yourself the extra money on your bill, and schedule your device on your Homeowner's or Renter's insurance policy. This will broaden your coverage, and give you a more direct method of contact, quicker claims handling, and easier on your pocket.

My experience was great with Assurant. I went in to T-Mobile store and explained what happened to my phone. I was told that I was insured but would have to pay $49 deductible. I was given instructions and received in mail new phone and return mail envelope to return damaged phone.

Great experience! Easy application process and fast delivery when you're in need of your phone. Loved the customer service part of the process too. The lady at counter was so helpful and patient with me. As Durant was so fast and kept me informed thru out the entire process and delivery of my cell phone.

The last call to T-Mobile the rep that I spoke to conferenced me in a call with Assurant rep. BOTH Ladies were amazing beyond expectations. They could tell I was defeated dealing with Apple Care and stressed they handled this quickly, professionally and effectively. Great Service and experience.

I received my replacement phone the day after filing a claim. It was neatly packed and obvious regarding what I was to do with my old phone. I was out of town when it came in and it took me a couple of days to mail it back. Once they received it, I received an email letting me know. This company is very professional and customer service oriented.

Service was excellent! Filing a claim was incredibly easy and I received my new phone the very next day! They even provided a postage paid padded envelope to send my broken phone back to them. The whole process was very smooth.

I received my device 8 days after reporting it’s lost and the excuse I was told by Assurant was I reported the wrong device and after 3 days it my claimed was approved just the next day it’s was denied again saying the device was not insured at the time of incident. I had the worst experience and decided to cancel my insurance with y’all and get the one with Apple. It was bad. Really really bad.

I contacted them about my lost phone. It take me a week to get my replaced phone. And I was the one call on the about my status. First I spoke to she told me, "You are all set. You should get your phone in 24 hours times." Wait. No phone call then oh because you I didn't upload my id correctly.

It took almost 2 weeks before receiving my phone. Spent countless hours trying to get my phone and even had one lady who was rude and not listening. I finally had to go through a manager to finally get my device.

Very fast at getting the phone to our home and easy to set up and was able to make calls right away. Only thing that was a downfall was that I couldn't get any information off my old phone and it was smashed up.

Over the course of the claim process, the out-of-pocket costs changed repeatedly, ranging from zero to more than $200. Similarly, I received emails indicating a balance due but was told by an agent to ignore them. Even now, I don't know if Assurant considers the claim fully settled. The website did not provide the information needed to answer my questions. The process was very frustrating and time-consuming.

The first time I called I was hung up on. The second time I called the rep was nice and understood my frustration of trying to order a replacement phone. She was excellent, phone ordered, received it and switched everything over. I sent the phone back on 10/13, which was within my 10 day mailback period. Imagine to my surprise on 11/2, I get a letter from you dated 10/27 stating you haven't gotten the phone. I IMMEDIATELY called and spoke with with Angel, who investigated the situation. Turns out the phone was apparently received but sitting in a warehouse and has not been scanned yet due to Covid.

The customer service representative was very knowledgeable. My replacement phone came very quickly. However, I am now being charged full price for a phone that was returned. I have no knowledge about what happened to the phone after I dropped it into the mailbox. I now have to cancel my service with T-Mobile because I refuse to pay for a phone that I don't have.

I made a claim for a broken phone and it was replaced with a broken refurbished phone. The claim process was unwieldy, slow, expensive and useless. The so-called insurance plan is pointless. It seems like it’s just a way to circulate broken phones among claimants.

Just inconvenient for me. Staff were really uneducated. Just not what I expected. I was very disappointed ☹️..I am gonna discontinue the insurance in a week or so. Unprofessional staff....just awful. Not worth the money.

I had placed my phone on the hood of my car and I drove away before I realized what I had done. But when I contacted Assurant they replaced my phone within 4 days. What a relief. Losing your phone can be the biggest headache but assurant made it easy.

I received my replacement phone on Tuesday of last week, and by Sunday it wouldn't accept a charge and will not turn on. I brought my concern to Assurant and the representatives were not not helpful at all, I was on hold for over an hour and do not understand why it takes over 48 hours to generate a label or why a new device can't be sent while waiting for the label to generate when a faulty device was sent to begin with.

The process was mostly smooth - the replacement phone arrived in a couple business days, and the instructions about clearing the old phone seemed clear enough. What I found disconcerting is that you used UPS to send the phone to me, but asked me to use a (postage paid) USPS box to return it. During this election time, USPS is unusually slow, but you gave me a very hard deadline to return the phone or suffer a severe monetary penalty. There was a risk there for me, and I have been tracking the USPS delivery carefully, hoping that it arrives in time.

It was really easy to put in an insurance claim. The process was super fast and convenient. The only thing I would suggest is better communication when replacement device is shipped and when it arrival is set.

Good, fast service. Excellent customer service. Recommend adding a note on how to transfer my data without having to visit T-Mobile store. This step would improve overall satisfaction. Thank you, Have a nice day.

Sent me a defective device that is glitching and doing a runaround with T-Mobile. 3-4 months later still haven’t sent a replacement device after assuring it will be sent. And T-Mobile is now charging me for the phone purchased on Assurant insurance.

My process was handled professionally and very quickly. Glad I have this insurance. Keep up the good work! My phone broke and was replaced very fast and the shipping box it came in was very well padded.

When I ordered my phone I was told it would come with everything I had on there the first time. Like my screen protector and OtterBox. When I received it legit was just the phone. I had to buy a whole new case which I don’t think is fair because I paid for the 360 Protection Plan. I had to stay without a case for a couple of days due to this.

I did not receive a replacement. Instead I was told to purchase a battery through my own funds. Then after the purchase, if the battery resolve the issue, I would be reimbursed. I did not find out until later when I received the email that reimbursement would come via check. I had no choice in how I would receive my reimbursement. I don't have a bank account so that doesn't work for me.

Process was quick online and kept me from being on the phone on hold for an hour and rec'd phone super fast... Next day! Insurance is really worth keeping. Very reliable with no hassles. Deductible is reasonable.

We were able to get a replacement phone for our son and the turnaround time was very quick. There were no problems with replacement. Was worth us paying for the insurance to get a replacement iPhone.

I had my phone stolen while I was checking out at a store. Within seconds it was gone. A replacement was sent to me the next day and it was in perfect shape. Just remember to activate your new SIM card!

For the first time in 4 years I placed a replacement order for my phone on a Sunday evening. It was quick and easy. Tuesday morning at 3AM I received an email stating that due to Covid my replacement device will be delayed. This company along with many others are using excuses to cover up their poor customer service. If I was able to receive an email in the middle of the night then my phone should have been shipped.

Great overall experience and tech support was wonderful. The replacement phone came fast and the tech support app agent walked me through the setup process. The provided envelope made returning my damaged phone simple as well.

When I 1st paid $99 for my new phone they told me I would have it next day which would is a Saturday. Come to find out that that was not the case so I called Assurant and they told me Monday. I still did not get Monday and I did not receive it until late Tuesday so I spoke to a couple different representatives at your company and they said they would do what they can to compensate me for the days that I did not have a cell phone due to the late arrival. So if someone could get back with me as soon as possible ** (Ben).

I have still not received a replacement. UPS shows this as delivered but it was never received. I went to the store to request assistance and I was told to contact UPS. I filed a claim but have yet to receive a response.

I had the best experience I've had in a long time. The customer service representative was very nice, professional and very courteous, and very attentive. She show me concern about my issue and was very quick to resolve it.

Why pay insurance and then demand a deductible in order to get a replacement phone. The insurance is supposed to cover a replacement. To me this is unfair practice and you all should not be allowed to get away with this. This is double dipping.