Assurant Phone Insurance Reviews

Nice and helpful. Thanks for all and thank again. I’m very happy. I don’t know what I can tell you about your service. Very good experience. All team is great and understanding how to help the customers.

The process lasted from April 12 to April 17, 2021. Each time I provided information and was assured that that was all I needed, then something else would be needed. I was on the phone each night for extended periods of time. One night I begged them to please stay on the phone with me which I found out is not protocol. She got special permission to stay with me. I think her name was Leeann. She put me in contact with Lee. They both stayed on the phone with me which made me feel better. I had been in tears on prior calls from not getting help and having to listen to the entire introduction process when calling in. Then I had been dropped from calls and chats. I was at my breaking point.

Claim filed 03/17/21, rec'd replacement phone with envelope package to return damaged phone. Mailed damaged phone around 3/28/21. Rec'd letter from Assurant no phone rec'd. Called Cust Svc Rep. Said envelope rec'd but empty. I know for a fact that the phone was shipped. Filed claim w/ USPS, phone was shipped to Warehouse. Please conduct investigation in warehouse, read several complaints with BBB and there are similar complaints.

It took much too long too long to receive the replacement phone. I entered the information, paid the deductible on Friday, I was told that I would have the phone by Tuesday. When it had not arrived by Thursday I could no longer be without so I found it necessary to purchase another phone with a new number because I had an online doctor's appointment Friday morning that I had to be available to for. The replacement phone arrived that afternoon so I now have two Motorola 5g Ace phones with two different numbers.

After already having been without my iPhone for a whole month because Assurant required me to attempt to go through Apple for my phone repair/replacement first only to get my damaged devices returned back to me, I can not say that I was very happy about the 3-5 day wait for my case to be “reviewed”. I have NEVER had so much trouble with getting a device replaced through any mobile protection plan I have ever had.

My phone was stolen & I was approved and had a replacement in a couple days. Awesome company. Definitely worth the money. Wouldn't know what to do without them. Goes above & beyond for their customers.

Assurant was one of the best companies I’ve ever worked with, they were efficient they understood the problems and they corrected them! I thought they were very fair and I would recommend them to work with anybody, I was quite pleased with their service and the outcome!

I purchased 360 coverage insurance for my Galaxy Z Flip phone that cost $1450, paid my $99 dollar deductible. Never once did customer service advise I would not receive my Z Flip as my replacement phone. Company sent me a Galaxy S21 Plus a phone that only cost $1000. Customer service told me if I didn't like it they would refund my $99 dollars and I can keep my damaged phone. Spoke with manager Jessica or Jennifer who told me I should have received a phone of equal or upgrade and she would call me back in 24 hours. No return call.

Really appreciate Assurant. Helped me a lot and would definitely recommend this to anyone who lose their device. The customer service especially helpful, as well as the time frame for shipping was very fast. Excellent service!!!

My damaged device was a LG tablet. I called Assurant and I assumed I would be given another LG tablet. Instead I paid them $49 deductible and got an Alcatel tablet. Needless to say I am not happy. This device is not as good as the LG. But I guess you knew that.

Received new phone quickly. Mailing back damaged phone couldn’t have been easier. I placed it in package and dropped at post office outside mailbox with no problems at all. Was given wrong info at store and when I called in, they helped me quickly. Thank you.

The rep was very rude and nonchalant. I wouldn’t do business through this party again. I will contact T-Mobile to cancel insurance coverages. She could have apologized for her rudeness but instead she hung up on the call. At least the T-Mobile rep was there to witness it.

Was handled professionally and expediently! Delivered next day as promised! Process was very easy! No problems encountered. No more words to explain or describe the experience! Very nice experience. That's all!

Everything was good except one thing. I got my phone quickly and it was easy to hook up. The only thing is my previous iPhone was the beautiful bright red phone. They sent me a rose Gold colored phone as the replacement. Obviously I did not want rose gold. I wanted and expected the red phone same as what was being replaced. I did not complain because it would take even longer to get another phone and I was thinking maybe there is no red one.

My experience was a good one. This was my very 1st phone..& I ended up having it for years. Lol. So this was my very 1st experience with all this. Thank God Jean, (the girl that helped me from Assurant) was so nice. Replaced my phone with an upgrade beautiful one. Tmobile walked us thru the navigation, with no charge. I've been With both about 5 years. Thank you both.

They were very helpful in replacing my phone and in a quickly manner. All I had to do was pay the requirement and they sent me a replacement phone within the next few days and it was in great condition with no scratches.

Excellent, expedient and proficient. The customer service representative exhibited a knowledge of the procedures and product information. She made sure all the necessary information was completed to expedite my claim. The Android was delivered promptly as promised. Thank you.

My galaxy S9+ was delivered to house, after some few days, I love your services. Love Tmobile, since am using the network the services was ok. No disappointment. My galaxy s9+was delivered. Thank you so much Assurant company.

Your timely service is crappy. I use my tablet for work, it was not for 2 weeks before I got my tablet and then the new was one was malfunctioning. I expected a 2 day turn around not 2 weeks. I get a 1 star for timeliness.

It was a easy refund and exchange. I love Amazon. I was able to get the right part I needed with no hassle and customer service was great also. I was able to hook up my dryer and wash and dry my laundry.

Very easy and very professional staff. I received my new phone the very next day! I mailed the broken phone back the following day and received an email when the phone was received on their end. Very simple and easy return system.

My phone was delivered on the 14th. I never received it. I immediately called the company. They expedited and investigation claim. They said for 2 to 4 days and since then I still have not received any emails. I have not received a replacement phone. I do not know what to do and now I have to pay the phone bill tomorrow for something I have never used. I am still missing phone number **. Please help me, PLEASE.

Website claim is lame but I kept calling for status update helps me locate my claim and problems solve afterwards. I would suggest to claim it at Xfinity store for faster service and call the toll free number to check your claim.

Thanks for quick response in getting a new tablet out. Not a lot of fuss. Very easy. Online process was easy and quick. Return process was very simple. Tablet set up went smoothly. Process was great. Thanks again.

Broke my phone. Called, placed a request, paid the agreed upon fee, the next day the phone arrived. Worked perfectly! Thank you for quick response, and following through on your end of the contract.

The replacement process was easy and quick! I appreciate that! The customer service was good and they explained the process to me and took good care of me. I'm glad that I bought the insurance coverage. I saved a lot of money and the replacement phone looks brand new.

I would like to thank Assurant for quickly accepting my claim for a new phone and sending it the very next day. It appears Assurant made it a top priority to send me my replacement as soon as possible. You cannot get any better than less than 24 hours. What a great job. Thank you!

Relatively quick and easy to file a claim. Was approved immediately and I had my replacement two days later. The self addressed envelope it came with, made returning my damaged device super convenient.

We had a great experience and got our replacement phone within two days of the claim. We would recommend this insurance company to everyone! Plus they gave us a free upgrade because our model phone was no longer available!

Very fast replacement, great return packaging, easy process. Glad I used this service for my family's phones! Great responsive email contact. A true value for dealing with broken phones. I was surprised how quickly we were taken care of.

The replacement phone is worse than having the phone with the cracked screen. It freezes, stop working at times, blinks on and off, wifi limited in areas, does pair well with other device. Straight garbage. I thought I would a duplicate of the phone I had. Not a downgrade.

The screen protector that came on the phone was damaged and the reason for the replacement was a cracked screen. Clearly seemed like whoever packaged the phone just threw it on and dumped it in the box. Poor packaging. Also I ordered on a Sunday was promised 1 day shipping, was told I'll have it by Tuesday and got it on Wednesday. Also the rep was exceptionally rude when I called to place the order.

When I received my replacement it was cracked.. And I called to speak with a customer representative but didn't have my 8 digit PIN so they wouldn't help me... I already paid my deductible and would like a new device that is not broken. If someone could please get back to me I would appreciate it.. Thank you.

The short of it is: Assurant sent me a letter stating that they did not have my device and that they were going to charge me $2,000. I had confirmation that I sent it and called them to complain. ONLY to be told that the warehouse had not checked it. After which I was told for the FIRST time this evening they cannot correct the claim from broken to lost, which was not my fault as I did not place the claim. The manager apologized and said I was correct that no one has ever told me that and that she did not see it in the notes. The lack of communication and customer service is disgusting. This phone was for my 11 year old and Assurant did NOTHING to correct their error of terrible communication.

Was easy to complete the process for the insurance and fast replacement, they send a new phone the next day. Professional and friendly service. Assurant provide an excellent service to resolve my situation. Thank you.

I received very professional service. The customer service representative was very patient and guided me through the process. The replacement phone arrived in the time that was promised. Thank you for the great service.

This company showed great concern and was very helpful. My device didn't take long, which was very satisfying. Thank you for you professionalism. I would recommend this company. Please keep up the good work.

I had my phone stolen on 04/13/21 and I filed the claim which was under review for 5-7 days and then they closed the claim without informing. I then called Assurant and spoke with the supervisor and he filed the claim for me because he said I filed it under wrong section and now again without getting any notification I see the claim was NOT COVERED. Even though the phone was a theft which has to cover under the insurance policy is shown as not covered. And I called the supervisor again and she said I would have to write a letter to their corporate.

You guys did amazing!! You were so quick to process my claim! And get me my replacement phone! I really do appreciate all your hard work and quick service! You guys did an amazing job and I can't Express how much your service means to me to have such a reliable company to work with. :) Thank You.

The experience was very good and quick. The replacement phone was send overnight to and the co-pay was as I expected. VERY GLAD I had insurance to cover my damage phone. A lot cheaper than buying a new phone.

The insurance part of the matter was great. I got my phone thru Xfinity at their store. Agent was great and got me setup quickly. This time, with a bricked phone, the agent wasn't making money and was generally useless. He couldn't wait for me to get out of the store.

The agent was very nice and precise with their answers. I would like to talk with them if I have any more questions about a replacement phone. They answer all the questions that I had ask and more, don't let that agent get away, keep them.

The experience was quick and easy through the phone. I received the new phone the next day with an envelope to send back the damaged phone. It was made easy and convenient to send back the phone without any hassle. Very professional through the whole process and efficient.

Customer Service was excellent! My rep made my claim process very simple. I received my phone the next day. Very prompt service. I thought the process would take much longer, but I was pleasantly surprised!! GREAT job.

Quick and easy hassle free phone insurance that covers your phone for the cheapest price available. Next day delivery in shipping made it quick and simple to get back to life and using my mobile device. Hello can you hear me now? Good. Metro by T-Mobile.

Got a new cell phone for $60.00 sent out for broken cell phone that was mailed back. The Customer Service Rep. was very helpful & knowledgeable. I thought the price should be lower since paying a monthly fee but, it's better than paying full price.

I was unable to process the claim myself, because the phone wasn't listed on the dropdown menu. I had to use the chat feature and an associate was able to submit the claim for me. It was quick once the associate helped me and received the phone the very next day.

Not seamless. IT would be ideal to have a local place that could do a simple screen replacement rather than sending over a replacement phone that requires a whole bunch of set up to transfer everything. It would also be nice to have more instructions on wiping a phone before sending it back to you. Please also include the account number on the address label that sends it back to you. It took me another day to find it when it's your tracking number--if it's your number, you should provide it for yourself.

Fast shipping and accurate. Very satisfied with this phone insurance. My phone was acting up so I called to get it replaced and it was a super easy process. I would definitely keep paying my insurance for future phones.

I was very impressed with the entire process. From start to finish (from filing my claim online to returning my old device through USPS), it literally took less than 24 hours!! I am amazed at how well and how quickly my issue was resolved. Thank you!!

Water damaged dead phone. Also had a forgotten PIN # for phone account. Went online, but hit a dead end. Called the help line twice and got the task done. Both operators were very polite and helpful. New phone received in less than 2 days. Shipped with a new Sim card, direction said I could insert and get operational. Not the case, store had to authorize the Sim. All's good, back running.

The website was useless, human interaction was just as bad - constantly being transferred to the REAL people to help. Many TRANSFERS were never answered. Once the NEW PHONE was to arrive the next day, upon the arrival of the insured replacement (it was a slight upgrade, because they DID NOT have an exact replacement) when we opened the box there was no form or booklet to explain anything about this newer phone - but most of all it was sent without a charger for this newer phone!!!

I don’t have enough characters to explain the whole experience, but from trying to pick up a device sent to a nearby store, where employees were demeaning, to speaking a few representatives at Assurant, even a supervisor implying that perhaps an incorrect address meant that I wanted to take advantage of keeping 2 devices, and explaining to me that an investigation that could last up to 10 days was needed In order for me to be sent a different device, what makes no sense after all, is that my billing address to receive the payment was in fact taken correctly whereas my shipping address was not, a device that was never deliver and was in possession of FedEx. All this happens by a simple incorrect address. And I was made feel like it was done on purpose to keep both devices.

The replacements were great, the unlocking of the 12 pro max was utterly **. 3 days to unlock a phone that had been paid off. Both iPhone 11 64gb unlocked in less than hours. To have the insurance company lock a phone I paid off completely underrates my experience.

I am glad I bought insurance. My screen got cracked very near my camera and my battery was not good. Once claim was filed I received my phone within days. The store was helpful with transferring to my new phone.

The young lady was very respectful and knowledgeable about the job. She was able to answer all of my questions in a very professional manner. Oh my phone???? Arrived the very next day as she said. I was very happy with the service that she did with me.

Quick and easy! Phone was received overnight and free of damage. Old phone was sent back with shipping label provided with new phone shipment. New phone was fully charged and ready, however it was packaged without a SIM card removal tool.

It's worth the money you spend every month on insurance. It's so easy and fast. You will get the phone the next day if you do it before the weekend. They send you everything you need to return it. Just stuck it in the foam protector, put it in the envelope they gave me, put my info on it and took it to the post office today to return it for free. Easy as can be. If you have any issues they are there to help.

The new phone is a piece of crap! It would work for 2 or 3 days and then it would kick me off and say the sim was registered. I ended up having to buy a entire new phone. This is the worse service I have ever experienced.

It was a very good experience, I received my phone the next day. I had no problem with the claim. The person who attended me was very kind and professional. She asked for my information and explained to me that I had to make a payment to process it and make the shipment, I received the phone the next day.

It was so easy to set up claim through provider. The new device came in the next day and everything was provided to return damaged device. The payment deductible was reasonably priced as well. The only bad thing was not reaching someone in person over the phone to ask for help but thankfully it was user friendly to set up claim online.

I had a great experience using Assurant to get a replacement phone. I filed a claim online, it got approved same day, and they overnighted me the phone. For ease, they included a return envelope for my damaged device. Really great experience!

My recent claim was filed on 4/14/21, had to contact Assurant on 4/16/21 only to be told item was shipped on 4/15/21. Should have been notified sooner. And when a customer calls with a complaint, the person that answered shouldn't have a "whatever" tone to their voice.

Everything went well, the only problem is that they sent my unit without a charger or headphones. Also, on my previous exchange when the item was sent to a Tmobile store they open the item without me present. I don't think this is appropriate.

I had entered a typo in my IMEI number, and there was a problem. I was not notified of the problem, and waited several days for an email. I finally called and found out about the problem. Not good customer service.

I submitted a claim for my damaged phone and was approved the same day. My replacement phone was shipped and received immediately. It was easy to activate and was in new packaging. I received a convenient prepaid return envelope for my old device. I was hesitant at first because everything is done online and through the mail. I could not be more pleased with the whole process. Thank you Assurant!

With the $10 a month over the year the phone lasted and the $50 surcharge your insurance company managed to get me to pay $200 plus for a $100 phone. Thanks for that. We have now cancelled our ** policy with you.

I-Phone-12 was lost much to my horror! Assurant made a stressful time calming. The phone was replaced in a timely manner. Grateful for the rapid outcome. Good opinion of my interaction with Assurant. All contacts very helpful.

I was extremely pleased. I thought I would be a week getting my replacement phone. I received it in about 12 hrs time. Impressed is an understatement. It came with everything necessary to return my old phone, and the new one if it has an issue. Very thorough!

I filled my claim mostly online, I then got to a point where I needed further assistance. I called and didn't have to wait long before a sweet human helped finish my claim. I received my new device quickly. Thank you.

iPhone got damaged. I called Assurant, obtained appointment at the Apple store to get a replacement the next day. When I got to the Apple store, the technicians wanted to charge me $600 to replace a phone that was covered by insurance plan. I called Assurant and the representative was great. She told me that Assurant would send me a new phone for the agreed upon price of $99. I am very pleased with the plan and especially the customer service representatives at Assurant. I highly recommend Assurant to protect your electronic devices.

It took me more than 4 hours on the phone to finally get my claim approved. The problem was that I purchased my own phone via Amazon and, although Assurant gladly took my $ for insurance, they did not have my phone's IMBD# on file and I was never contacted by Assurant or TMobile to ask for this information. Because of this, they could not verify that my phone was 128GB, and not 64 GB. I was told at least 4 times that there was nothing they could do about it and I was out of luck. Thankfully, I contacted TMobile and they were able to help out (I had to do this at least 2 times).

It was very easy and quick. My daughter loves her new phone. They gave her a newer phone than she had. She is so excited. iPhone X. She has an iPhone 7. They don't sell that in the store anymore. So she got an upgrade.

I spoke with an associate from ASSURANT. He said that my phone was covered for the lost calls that I have been losing. The associate ordered me a new phone and it arrived four days later. I think that Assurant is a GREAT company...

Everybody was extremely helpful and courteous! I felt like a fool for losing my phone before it was even activated but your people were great! They were most understanding. I hope I never have to go through it again, but if I do I know your people will replace my phone ASAP!

It was easy and prompt delivery of the item. Very convenient working with your website for claims. I have never experienced the services your company just did to my claim. It was easy and very efficient. I will definitely recommend your company to my friends and relatives.

Insurance was not a good value. No longer using phone insurance after this experience. $530 was paid in premiums and fees on a $700 phone. Not worth it to pay nearly double on a phone that needs to be updated anyway at the end of a 2 year contract.

The process was easy and fast. I would recommend to my friends and family. My phone was cracked and I called Assurant. I got my new phone in a couple of days, they sent a prepaid package to send my old phone in.

I filed an insurance claim through Assurant, for which I paid a $50 deductible, for my Samsung tablet that was broken. They sent me a 2G Alcatel Joy Tab for a COMPARABLE replacement. Thus tablet requires WIFI to download games. I dont have WIFI. I don't believe that this is comparable replacement. I filed a complaint with the BBB and now I am contacting you. Thank you.

Absolutely the worst experience. Assurant messed up this claim from the start. First, there was a question about the address I gave. Why wouldn't someone email to ask about it? Instead it was left in wonderland until I finally made the call. That is when I found out about it. Then because I am a business account I can not look at my claim online. That is another fail in your system. At this point my son should have received his phone on a Friday but because of all of your fails he didn't receive until the following Tuesday. When I called to find out about all of this I spoke to 3 different representative only to find out YOUR system was down and they could not process my $99 deductible. This also prolonged the process.

Customer Service was very helpful and pleasant. And explained the steps I needed to take. Made sure I was able to find what I needed. And knew where to send in the old phone. Was willing to answer any questions I had. Thank you.

Have lived with a cracked screen for a long time. Eventually it impacted the phone performance (blinking, etc.). Assurant answers the phone, has friendly reps, and got me out a replacement very quickly. Very happy.

Very fast service and very good communication service. Good packing. Very fast shipping. Provided tracking number. Next day delivery. Thank you for sending the phone in a quick time one last time. Thank you.

Very prompt, quick approval. Initial claim was a bit much (but understandable), but after that was quick and prompt. I claimed on Friday, and received my new phone on Monday as promised. All in all, 5 out 5 stars. Thank you! I can't function without a function phone, y'all we're awesome. Even the deductible was less than I thought it was.

Got the phone within two days, easy instructions to send my damaged device back. I have had no problems with the claim. Would definitely recommend getting this insurance for your phone, it is a lot cheaper than buying a new phone.

Contacting the company was easy. My claim was reviewed and attended fast. I received the new device on time. However, the charger and cable I received didn't match in color, one is black and the other is white. Also they were not tightly packed; I found them loose inside the box. Everything else with customer service were just fine.

I have dealt with Assurant several times, but this last time was by far the worst. I was told I had given all the info needed to process my claim and then a couple of days later the emailed wanting more information, told them what they needed and was told once again that was all that was needed then once again, another email needing more info. I was not pleased at all with filing this claim with Assurant.

Well. We dropped the phone in the lake!! Assurant made it so easy to claim our device protection. They were so friendly. Made the whole experience effortless. I would not been able to purchase a new product on my own. Just paid our deductible, and it was that simple. Thank you Assurant.

Phone is much slower than the one I had which makes me feel my insurance I pay for every month for the last 7 years got me a used device, which is not right because I paid enough insurance to have a new device. Also I am not sure how my name got totally messed up when I spelled it out to the REP. 1 star is all I can give for this service.

The truth I'd use any other company to insure my phone, filed claim 04/06, paid deductible, today's 04/19 still no phone. 2 previous dealings worse, Note 8 cracked. Switched to my backup G7S, they denied my saying no insurance on Note 8 because G7S was the active phone, okay sure I'll keep a phone which doesn't work on the line, gets better, I bought 1plus 7 pro, cracked screen l, filed a claim, I paid insurance every month. No lapse, they denied the claim saying I never asked for insurance when purchased, here I thought whatever phone was active on my line was insured.... The truth:...now you have it.

The new phone seems to be giving me problems with hearing callers but the delivery time was outstanding. Unsure if this a refurbished phone. While I would recommend Assurant, it would be with some hesitation.

Hi there, the delivery service was very fast. However, the sim card was bad and I had to take off time from work to get it replaced. I'm not sure how you can change that but it did affect my finances and my schedule. Thanks.

I had a very hard time trying 2 understand the original rep. I gave my complaint 2. I received a new phone & I thought I just needed a battery when it turned out that I didn't need that either. I just needed a cable cord. So, I sent back the new phone & I just kept the cord. What a waste of time in this incident. Thank You.

Did not take care of the items that they said they would. Insurance was 5 years old without a claim and I received particle claim. I should have everything replace but did not. They have been taking my money for 5 years plus and I filed one claim and it is a problem!!!

I completed my end of the claim late on Tuesday fully expecting that the claim would be approved by EOD Thursday. It wasn't. I called on Friday and was told that it was now approved. Expected a phone by Monday but on Saturday the claim still didn't look approved... Called again and was assured that it was approved. No phone until Wednesday the next week vs. 48 hours. All good once received.

The replacement device and SIM card was sent within 3 days with return shipping package and postage paid. Had clear instructions how to set up the new device and transfer data, so everything worked out fine.

We received the cell phone on Tuesday, April 12th. I didn't realize that the phone would be refurbished. Why did they send a refurbished phone? My son is still making payments on the phone that was broken.

The process was very fast and easy but the phone acts up a lot. At times it freezes, doesn't let me pick up calls or go on to website. I have to turn it off and on. People can't hear me at all. Phone is not working properly.

Had many problems with this company in getting a phone that in great condition and not broken. Not happy with everything and still waiting for my refund. Had a previous encounter where they couldn’t find the phone I send and had to go buy a new one before they found it in their facility.

I used my online account to file a online claim for one of my phones. The process was very easy and the replacement phone came within exact time. Along with the replacement phone was the return envelope for the damaged one with free postage which was so helpful.

Fast, quality services and great products!! They gave me a very fast response with amazing help! I had a very limited time to get my phone back up and running and they aided in that with such ways that made me feel like I was important to their services! Thank you so much for your services!

My experience with this company was horrible. I paid the $100 deductible for a phone replacement and I received a phone that wouldn't stay on. I called the Assurant within 30 minutes of receiving the phone and was given the runaround. I was told that I would have to pay ANOTHER $100 deductible!!! Even though I had just paid them 2 days prior. I was then told that it would take 24 hour to receive a shipping label, BY EMAIL, then another 2-3 business days to receive another phone that would not be new. I sent the phone back on Wednesday of last week, today is Monday and I have yet to receive a.

My claim was approved within 24 hours. I don't have a service center close to me so sending a replacement device was the best option for me. The new phone works great. The only difference was the color but what does that matter when you put a case on it? Thank you so much for the speedy response and service.

My experience was absolutely wonderful. The expert was very understanding also, very helpful. My issue with my watch was resolved. Took care of payment. My watch was received quickly. Everything in a timely manner.

Galaxy Note 10 Phone not received, your survey arrived before phone. Today is 19 April 2021. 9:40 am Still. Waiting for delivery. I have Paid too much money and wasted too much time for service, this processes should be convenient for customers.

After losing everything considered vital information for day to day life from a drop of my phone into a runoff ditch, the last thing I wanted was a complicated process to endure. How wonderful it was to have a simple and straightforward online experience in which to replace my cell phone! I thank you so much Assurant for your rapid response, reasonable fee and super fast delivery of my new device. If offered I will always use Assurant services to make sure my electronics are safe when life throws out a curve on the path.

Not happy with the replacement y'all sent me. I received a dirty phone, and has a few scratches on the camera part. The part where I charge the phone is really dirty. It looks like if it had dirt inside.

Very good service and very fast shipping, from the start to the end with the customer service. It was perfect, I just need to call them and I have very fast the solution for my problem. Always I’m going to recommend have this insurance company on my phone.

Attempted to file claim 3 times by phone. Calls dropped & never got a call back. Continued claim online & wasn't as user friendly because of prior calls, I supposed. Only after I inquired on status via chat that claim was finally completed & process explained. Once claim was approved, received replacement within a reasonable time frame. Disappointed that local carriers have NO accessories for replacement phone.

Quick service, hassle free, instructions included were straight to the point and easy to follow. My child dropped and cracked tablet screen. After going online to file claim, I had no problems receiving my replacement tablet.

I am Very Disappointed with the replacement because receiving a call I have to turn on the Speaker to hear the other person. Thanks to My TMOBILE expert he was very Patient and Considerate to assist me in getting another phone.

Delivery time was fast, I was going out of town and was afraid I wouldn't receive it before I left. I appreciate the short wait for delivery. Just one downfall with the phone I've noticed that the phone battery drains faster even without use, I might need to replace it.

I truly spent 20 hours on phone and texting because Assurant requires me to verify a zip code and had no alternate in place. VISIBLE apparently changed my address without my input and it was wrong. After a couple of days I had to get this escalated to a supervisor's supervisor! Finally they came up with an idea. But in the meantime I figured out the address change. THEN, the phone order for a discerned phone was canceled at the warehouse???? I have NEVER experienced problems like this and seek now canceling my insurance with Assurant and give 1 star ratings and recommendations to anyone never to use your service.

Very efficient and fast company. Thank you so much for the easy simple instructions and flawless phone replacement! I have used this a couple times before and have had the same result each time! Would highly recommend Assurant!

Well my phone was stolen. I had a lot of information in it personal and private. It was insured so I made the call and Assurant sent me another out right away. Great Service so that why they get a 5 ⭐ from me.

I dropped my phone and put in a claim for a replacement. The process was easy. I had an issue and called to see why the status had not changed. The customer service representative quickly figured out the problem and resolved it. I then received my replacement phone the next day. My phone is working fine and I have not had any issues.

I called to replace my device because screen was cracked. The new device arrived within 2 business days. It was definitely a super fast service. I received the returned box to returned the damage device. I'm enjoying my new phone.

The process for filing a claim was easy and smooth. We were very pleased with the insurance plan and the processing time it took to receive a new phone. They understand the need for expedited service and we would recommend the insurance to all customers.

Great and fast service. My phone was stolen and all I could think was about the hassle with filing a claim with the insurance. It was nothing like claims with other companies. They were very helpful, sympathetic with the theft of my phone, and courteous. Kudos to the people that help get my phone replaced. Great Great Great Service.

My old phone was damaged, don't know how it happened. After several attempts to get it replaced finally a TMobile agent got Assurant tp accept the claim. After that was settled the phone was quickly replaced and all is okay.

Send me a broken phone and now you guys are making me do all the footwork. Make me send you the phone back before you even would send me a new one. You received the phone yesterday. I have got no phone call, no email, now I have to go out of my way to drop what I'm doing to call you guys and make you do your job. It's just a little frustrating considering I paid. You had to do a job.

It was good other than placing my order Thursday morning and receiving it Tuesday then having to call them asking what happened for them to say they don’t accept echeck when they offer they do. But other than that great customer service and thanks for the NEW PHONE.

Laszlo (representative!) made the claim clear & simple. It took a while to see I could connect with Assurant through Google Voice. I wonder if you would let me know what happened to the phone that died? It didn't function after a night of charging. Oh, if there is way to recover the Notes from Notepad I would truly appreciate that, as well. Thank you very much.

Process was easy and fast. Received my phone in 2 days. T-Mobile is a great service to have. I would definitely recommend them to everyone. I did not have any problems receiving my new phone or sending my cracked phone back.

The claim about the lost phone was processed quickly. The representative on phone was listening attentively and guided how to submit a claim. The new phone was delivered by overnight shipment. It came by Fedex fast. Thank you.

Been a loyal Metro PCS customer since 2015. Paid insurance on my phone for the last 3 years at $8.00 per month. I received a "sub-value" phone as a replacement for my ZTE Z982 phone which caught fire while charging. The replacement was looked up for sale on the internet and was selling for $9.93 at **. I was charged $60.00 Copay (which I am demanding a refund) for a $10.00 phone with poor reviews. Assurant is making money scamming Metro PCS customers. I will continue to blog my experience until resolution is received.

Great easy experience... Got new phone right away... No hassles. Cracked my screen and they sent me a new phone... Galaxy s9. Did everything online, didn't need to be on hold or wait to speak with someone.

Assurant helped me with getting a new phone due to my phone being damaged when it was dropped. I am very happy about that, but because I used the insurance twice to get replacement phones for two phones that were damaged, Assurant cancelled my insurance which I paid for consistently since I became a customer of Metro and I do not have insurance on my new phone. So if anything happens to this phone, I will need to pay to get another phone either full price or the upgraded price. I am being punished for using the insurance I paid for.

2nd phone in 3 years. 3 years ago I my screen broke. I paid the deductible and got a new phone within 24 hours. 2 weeks ago my son's phone broke. Paid deductible and if not for FedEx messing up would have had it in 24 hours. Got it 40 hours later. Nice that insurance works. Great team on their end.

I had to leave my phone overnight and it still was not ready when I went to pick it up the next day. They also let the battery run down and did not charge it when it was ready. I would think as a courtesy to their customers, they would make sure the phone was charged, ready for use. They really didn't seem to care. I would not recommend their service to anyone.

Took 2 minutes to put in my order and the phone was here in less than 24 hours. Having insurance on your phone is a must. I was pleasantly surprised how fast the phone was delivered. Only thing I'd like is a new charger with the new phone, but otherwise 10/10

I would recommend my friends and family to use Assurant to replace any of their electronics. They always get my order and claim to me as fast as possible. I am using my replacement phone already and I couldn't be happier with it

You guys gave me the run around every time I called, it was really simple but everyone I spoke to kept changing what I was saying and one of the ladies didn’t even help me. Like she didn’t want to work... It wasn’t until I called the last person (I forgot her name) that both ladies actually understood and just helped me right away. I’m thankful for them coz they were patient and helped explained everything but you guys shouldn’t make the customer call T-Mobile, and Apple just for them both to send me back to Assurant. Regardless everything is taken cared of so thank you but please check these phone calls and see how to better train because it took so much for my claim and everything just to go through. SMH

Not quick & easy at all, took me more than a wk to get a replacement phone & it wasn't even a replacement for my iphone. Really disappointed. Had to call a whole bunch of time to get it processes so at the end to be told I can't get my iphone.

My son dropped his phone and the screen shattered even though the screen protector and the case. Sometimes it just hits the right place. I called and went through the claim process and it was very easy and fast. They didn’t have an iPhone 7 and they upgraded his phone to an iPhone 10. He’s so happy. The people that I spoke to were so helpful and nice. Great job and thank you to everyone that helped.

This overnight process is anything but, it took three days before my claim was approved. They failed to advise they could not verify my bank account as valid when using the echeck option, I had to call and find out but they have no issue using the debit card attached to the same bank. Then it took two days for the device to ship only for FedEx to decide overnight delivery is a suggestion and they took another two days before delivering the phone. I should have just bought a new phone instead of wasting 150 for a replacement that has to be replaced already due to it malfunctioning.

Always needed and appreciated... The 2nd time in the past year that I've needed to replace my phone and lately phones are very very expensive and it's such a good feeling to know that Assurant is there and you only have to pay the deductible and you get your phone back!!

The Back of the phone cracked, so I had to replace it.. I am having a problem. With FedEx because I requested pickup days several days, but they didn't come pick it up. The phone is already prepared. I just don't want to be charged while making good-faith efforts. Also my phone was Brass, the replacement is Black. Not a big problem.

Great service. Helped me with everything in a timely manner. My phone was not working properly and I received one the very next day. Thanks. Deductible was a fair price and I recommend people to have their devices insured. This company can come in handy when needed.

So first I'm told that I will get a replacement in 3 days. If no N8 in stock an upgrade of one model may happen. 5 days and no phone. Spoke to one of your people. He said no N8 in stock. I could wait 3 months or he would send a check, but not to a PO Box, (That's what I use cause of stolen mail.) Then I come home, several days later, to find a package in front of my door, in plain sight, (wasn't necessary). Lucky it was still there as I live on an alley. With the homelessness now occurring in this day and age, and alley people cruising to steal items out of yards, (maybe also why I use a PO Box?) You're lucky I am honest.

Horrible experience. Still waiting for my phone. Spoke with customer service (Janet and Vanessa). Both are useless. Vanessa asked my security question and mispronounced the correct answer of "Seattle" as "Chottle" so I answered "none of the above" and got locked out for the day.

Kind, polite, and easy to work with. When I had to return the item they were very helpful, by sending me an email with the return address on the shipping label and the instructions on how to send it off.

Very fast delivery of new phone. Would have liked a lot more assistance in blocking access on my stolen phone. Was unable to accomplish much online.. Also had to call in to get delivery date of new phone.

Beat service ever. I believe I received my replacement within 12 hours!!! It took a little less than five minutes to request a replacement. Correspondence was excellent. They updated me within minutes via email to give me tracking info.

I thought I needed another phone because I thought that the screen was broken. But after taking it to get switched over it was not. So I sent the replacement phone back. But everything went well, I received the phone the next day like I was told. They was also very understanding about having to send the phone back and giving me my refund. Thank You so much for taking care of me. Violester 3

Service was fast and directions were easy. However, I’m not happy with the new phone provided to me. The battery health is at 84%. From what I understand, Apple says that at 80% the battery should be replaced. This means that I don’t have that many cycles left in the phone. I would appreciate a phone with the same or better as the phone I sent in. I will be calling about this issue or would appreciate it if someone called me to fix the problem. I should not have to pay to get the battery replaced. Additionally, the battery gets extremely hot at times already. This is another sign that there is an issue. Please contact me.

Very unorganized and sent the wrong phone then wanted a 2nd deductible before refunding the 1st. Very unhappy with Assurant. I was on the phone with customer service five different days. This was a very slow inefficient process

Very good service. Very effective and very thoughtful. Very friendly and helpful. Thoughtful and thank you very much for your time and consideration. Please let me know if this is something that you are.

Easy and efficient claim and phone replacement service. All we had to do was call and they sent us a replacement Samsung S20 along with a postage paid return envelope. The $99 deductible fee was was very reasonable. Lesson Learned: Protective phone cases help!

First of all I received a phone different from the phone that was broken. The phone is still outdated where I cannot find a case for the phone. I have been to 5 to 10 different T-Mobile’s. They do not carry a case for this phone. Furthermore you all did not send me a charger, a plug or key to even put in the Sim card to the phone. I am not happy with the service that I paid for. I would have been better off taking the money that I paid you each month to have your service and the down deposit or payment final payment for a new phone and saving my money and put it towards a phone in case my phone break. At this point I am definitely canceling you Assurant from my phone service And I will also let others know how I was treated by your service so not only do you not get a five star you all do not get one star from me at all.