Assurant Phone Insurance Reviews

Customer service representative response quickly. Give detailed instruction how to do it online or over the phone. I understand fully well the way they convey the message. Thank you. I highly appreciate it.

The incoming call volume stopped working on my phone, filled out my claim, paid my deductible and had my new phone the following day. The only thing that was confusing is that I didn't know I forgot to add the account holders name, I started a chat on the page and they helped me out making the connection. Great work!

It took about 6 days to receive the phone. FedEx was horrible with delivery and the phone doesn't work properly. The volume is messed up. You can't hear on the phone and the volume doesn't work at all so my experience was horrible.

Answered all of my questions politely and professionally. No issues nor complaints. I had questions about mailing in my damaged item and how the process works. They explained everything I needed to know to help with my concerns.

I must say, the entire experience was almost effortless on my part. The customer service representative who processed my claim was swift and professional. My replacement phone arrived just as she said it would and without provocations. The phone I received was/is a excellent replacement. I would like to thank Assurant and especially your wonderful CSR for your due diligence in this matter.

The change was because the phone wasn't working. It was easy and very fast. I received the new phone next day. I recommend very much to have that insurance in your plan with every phone you are using.

Thank you for mailing me my new phone within a day. It was definitely worth having insurance on my phone to be able to send you the broken one after receiving the new one. All was easy and I have recommended many of my friends. Good job! Thank you!

Great customer service and very efficient and fast. I am so happy to have you guys as my insurance. User friendly self service site and amazing phone agents staff. Spectrum Mobile Protection Plan is AMAZING.

The customer service is Wonderful and response time was awesome! The new phone came the next day and I could not be happier with it. Thank you so very much for being there to file my claim even after hours.

Put in the order on 4/27/21. Got the phone and it would not work at all. Would not even charge. This is the 2nd time this has happened. If you are going to send refurbished phones make sure they work.

Ordered a replacement phone since previous phone was broken. The replacement device I received was also broken so I sent it back. I did not receive a different phone or a refund for my deductible so I have been without a working phone and money.

I filed a claim on 4/30/2021, I was told that it would be overnight. I finally received my replacement device 5/5/2021. Except it was IMEI BLOCKED. "O well maybe it was someone else's phone so they were sending me a used phone that was impossible to even activate. Sent it back yesterday, they said once I dropped it off at the post office with the tracking number and they'll overnight it. So I call and they say once they say once it is shown on the way back then they will send it. I've lost days of work, which provides a roof over my family's head. THEY ARE HORRIBLE.

I think I fall short when I say you guys are doing a great job. The fact that you replace two phones at the same time for me was an amazing feat. I will always use Assurant. I will recommend Assurant. You can stand Assurant that I will return for any of my communication needs. Cesar **. U.S. Gardening Co. CEO. Retired U.S. ARMY Infantry.

Everything was OK until I spoke with an representative and was told to file my claim online. However after doing so, I wasn't told to call back to complete the process. Therefore my phone took up to 4-5 days to receive it after payment.

I insured a Galaxy S5. When the WiFi and Bluetooth stopped working, I filed a claim. (**) I was sent a Pixel as a replacement. I did not want this phone and told this to Assurant. Due to them not being able to guarantee a replacement which met my approval, I opted to return the Pixel and get a refund of my deductible. I paid premiums for a couple of years and expected better. I have also canceled this insurance with T-mobile.

You guys don’t know how to treat customers. When we claim our insurance looks like you are doing favor. We pay for year for insurance and the service we get not up to the mark. I work for Metro. Won’t recommend you guys. Order my original red iPhone 11 and they sent me black which is not fair. Red is a special edition.

Very helpful and quick turnaround for replacement phone. Thank you. The staff was helpful. One-day replacement and phone return materials. Very happy with the entire process and will recommend to others.

It took 10 days to be able to use the replacement cell phone. After many hours of consultation with Comcast and getting the help of the Geek Squad, (with big expense) it was found that the Sim card was an used one with someone else name.... 3 times the Sim card had to be changed because they were defectives. Didn't mentioned that I am handicapper (blind) and of course I don't drive as an issue for better service. Now, finally, I have the replacement cell phone working perfect. 'Alicia **. May 5th 2021. (more expenses) But I don't want to use my handicap to get.

A painless process!!! Beginning with the initial call to the customer representative to the return envelope delivered with the replacement phone, totally painless! Thank you for having such a smooth operation.

My iPhone 12 Pro was lost and it was replace by the Assurant and I so pleased about it. But I was surprised to find out that the replacement was a refurbished unlike the one the was lost was barely four months only. Why?

Had issues trying to activate my replacement phone on the website. Instead called customer service. Woman at the call center spoke broken English and was difficult to understand. She asked for a credit card number because there was a $22 fee to activate my phone which from what I understand there should not have been a charge. Once I questioned her she said she could do it with no charge. Just seemed very suspicious to me. I just don't trust offshore call centers and she was obviously working from home. Need to have Representatives to speak English a little more clearly.

I submitted a claim in the afternoon, paid the deductible and had a replacement phone the next afternoon. No questions, easy to follow directions and returned the broken phone in the provided postage prepaid envelope. All in 24 hours. All done.

This was a VERY easy process! They provided next day delivery and it was a great experience from start to finish which took only 2 days. Steps for getting my replacement device were cleary explained and very simple to follow.

Excellent service. And I plan to use the TechPhD, although I did not need it for phone setup and data transfer. Only suggested improvement would be to include written (or URL to) instructions regarding how to do a factory re-set of the broken device so I could remove personal information from the internal memory.

Agents were able to effectively assist my husband and I with the replacement of our cell phones after both phones fell and cracked their screens within days from each other. The cell phones were expediently shipped and received within days of our phone call.

My phone was damaged, I made a claim and I received a replacement 3 days after. It took me almost 3 hours to be able to contact the correct agent but once I had the correct agent the actual making of the claim was easy. My claim was approved within a few hours and the replacement was received at the address provided.

I was contacted and assured that the charge will be removed. She was very polite and I am satisfied with the outcome. Overall the actual claim was easy and fast, a bit of confusion at the end, but they came thru for me. Thank you.

My experience with your customer service was great. The representative handled it very well. There is No complaints whatsoever. All good on your side. The quick response time when I received my phone it was unbelievable. Talk about overnight service. It was about 16 hour service way before overnight service. Thank you so much.

I received my replacement phone quickly. Set up was easy. I was confused though with the return process of the damaged phone. There was a prepaid packing slip which was for FedEx use. Called and spoke with a technical help representative with Assurant, he was very kind and patient. He explained things thoroughly and helped me figure out what to do. I wish I could remember his name. One of the kindest representatives I've ever spoken to. Now I just hope my phone is delivered promptly and without complications.

Had lost my ph and Assurant didn't hesitate to send me a replacement. Got it overnighted, then one of my neighbors found my old one laying in the street and returned it to me. Today I shipped out the new replacement back to them. Thanks for your fast reply.

Time on the phone she get phone issues resolved. Seemed very repetitive repetitive. Otherwise phone replacement was taken care of and I appreciate the help they gave. I would recommend this service to other people. You have cell phones with T-Mobile.

Was very disappointed that when I talk to a representative and gave her my info I was not told the phone I have was out of stock and was send a different phone. When I called about it they said I did it all online and it was my fault. When I told I talk to someone and was not told it was out of stock she only send me a link where I had to pay the deductible. Never mention anything.

Filing a claim with Assurant has been my worst experience!!! Terrible customer service!! Was on the phone an hour. Passed around to 4 different people including a supervisor which couldn't answer my questions which he then transfer me to other departments which I just went around in circles. And just to top it off I tried explaining to the last person I didn't want to get passed around anymore and she still was raising her voice at me!! Very unprofessional customer service. Terrible customer service. By the way I received the replacement phone which I can't hear if I don't have it on speaker.

Phone needed to be set up several times for apps to function properly. Still having problems with data server not working properly..ugh. Lost several dollars. No one seemed to know how to fix the problem.

Everything went good, the service was done professionally and quick. Was quite relieve how smooth everything went. Yes would refer to another person for their phone insurance. Thanks, a million. As I move forward if ask about who I have insurance on my with I will definitely let them know you guys.

Everything was fine, thank you, my replacement phone is working fine, everything is good and this replacement doesn’t take long to replaced and it was easy to return the damaged telephone. Thank you again, appreciate.

Sent my replacement phone, actually didn't need it after all, returned new one and received notice they'd refund my money within 3-7 business days. I'm sure I'll see it in my account soon. I'm sure I can expect the same service in the future. Thank you!

Nothing happened until I called and asked the customer service person to make sure the claim was entered. Before that the claim was just sitting on touched and unnoticed. Only after spending about an hour and the phone was able to reach someone to resolve this. Clearly and read on the Internet was not helpful. It was not helpful that the T-Mobile store could not help resolve this because this is the store I go to Ridge resolve question.

The process was very smooth from beginning to end. I have questioned paying for insurance on my phone in the past; but, after seeing how helpful this claim has been, I will definitely keep insurance on all my phones.

My experience went well. Everyone was courteous and helpful. It was a speedy process from start to finish and we are very pleased with the new phone. I would recommend Assurant to my friends and family.

I just can’t believed I pay insurance for my phone over 1 year and I lost it. You guys ask me for deductible for 200 USD So you can give me back a refurbished cell that doesn’t work. Come on. You as a company have to do something better than that.

I found my phone was discharging at a rapid pace when not in use. I was charging it 3 or 4 times in an 8 hour period. I called and explained the problem to the rep and within 5 minutes a new phone was on the way. I called on a Friday at 4:30 P.M. MTN Time, my phone was shipped that evening and I received it the following Monday. GREAT SERVICE.... NO HASSLE.

I've paid my insurance monthly for over 3 years and I'm thinking that it covers everything and I wouldn't have to pay any extra out of pocket expenses but to my surprise I had to pay $249.00 to replace my stolen phone, a phone that I had no control over being stolen but I had to pay to have it replace having insurance on it. I'm a small business that can't afford to pay any extra expenses for anything right now. I'm still not understanding why I had to pay anything when I have insurance.

The automated system was frustrating, but the live people were very helpful. When validating my sons address online, it left out the first digit of his apt number, so I had to transfer back to verify.

I spent almost an entire day trying to figure out how to use my insurance. Finally a T-Mobile associate on my third call of the day (not in store, or on my first 2 phone calls) told me to call a number to determine why my claim wasn't approved quickly. It turned out that it was because my phone was a limited edition color which wasn't available on the drop down menu. Maybe an "other" option would be helpful? This insurance is too expensive to be this difficult to figure out.

Returned device. Got email confirming that you received it. Today I received letter stating that I never returned it. I have a very hectic schedule and now I have to call Assurant to handle this unnecessary situation.

I have an IPhone XR that my two year old daughter unfortunately dropped. I filed a claim with Assurant Insurance and received a defected phone as a replacement. I took the phone to the Apple Store in an attempt to get it fixed, and I was told by the genius bar technician that the phone was not fixable and I was sent a defected phone. Due to the pandemic, I currently work from home and NEED MY PHONE to work. It is completely unacceptable to send someone a replacement that doesn't work. I am now waiting on my second replacement phone and I'm scared that one won't work either. I have now been without a phone for almost a week, which has never happened before anytime I needed to have a phone replaced. I am BEYOND angry, frustrated and disgusted.

Once I filed the claim it went quickly and did arrive on Monday as stated. They did leave it at the wrong address. It was to come to ** and was left at **. They didn't leave a notice of where it was left and I finally went asking after 3 days. "Oh yeah they left a package here".

There were issues with my service provider, but the Assurant insurance was great. The claim process was easy enough and I received the replacement phone two days later. Over the weekend! Impressive.

Everything went perfect. Service was swift and helpful. Item was damaged and they replaced it with. New item immediately. I was impressed with the service and accurate tracking and speed of processing. Thank you for your help.

My experience was very good. Great job once l contacted you and provide all necessary information. Provided payment all the way down. Took about a hour and about two hours later I received a confirmation email that my new phone was shipped out and I would receive it the next day.

My experience was seamless, quick and efficient, would definitely recommend to my friends and family. I am completely satisfied with the claim experience and highly recommend your services. Thank you for completing my claim.

Assurant did a great job sending me a replacement phone. Website was easy to navigate. Once claim was filed I received replacement phone in 3 days, returned damaged phone in envelope provided. Thanks, Assurant!

I had three phones stolen from me sadly. Two phones were sent without any problems. One phone still hasn't been sent and they keep asking me for my ID and I keep sending them the ID over and over. Still not Approved. I don't understand.

I had to make multiple calls and it took a week for something that should have taken a day or two at most. Part of the delay was from T-Mobile giving me the wrong IMEI number also. I finally got the replacement, but it wasted a lot of my time!

Filed claim for lost phone, found phone so cancelled claim. Sent replacement phone back, have not received any contact that phone was received by you and have not been refunded $249.00 deductible charged to me????

100% Recommended. My replacement were delivered the next day I ordered! :-) Every step was explained exactly as the process were about to be. Indications and follow ups after I received my replacement were made step by step so they assured you are not going to be overcharged. Everything run perfectly!

I am not really happy, received a discontinued model--CANNOT BUY A CASE!!! And I still have a service policy for a phone which I am going to stop!! Am I wrong? I would like to hear from you. Thank You.

The replacement phone came without a charger. A charger was sent to me after I made a complaint and spent $25.00 plus tax for a new charger. I am not a happy camper. I am satisfied with the phone but I was not happy with the service.

This is the worse experience... With Iphones...apparently you do not have authority to insure Iphones. You have to follow their policies so not sure why I am paying you for insurance that I cannot use. It took me 2 weeks to get one Iphone replace and I am still waiting on the other phone to be replace. I will not recommend anyone to use your insurance and I will let everyone know about the horrible experience I have ahs will trying to use this service,

My experience was great. I was very impressed with a fast response and had my replacement phone by next morning. Very convenient. Very pleased with quick service. I always receive great service from all the representatives.

Excellent and professional peoples who care to provide to their customers immediate services their customers when they need. I totally pleased to recommend family and to your company protection. Thanks. Mohamed **

This was the second time one of our phones was dropped and broken but there was no probs getting a replacement fast. :)! We placed the order on a Saturday night and by Tuesday the replacement was here. We're having trouble switching over because can't open the old one.

Everyone I talked to on the phone was very helpful but the website was frustrating because it forced my shipping address to be the same as my billing address or permanent address which are not the address I wanted my new phone shipped to.

Easy to use and very accurate on their process. No issues. Very easy to use online process. Even when you call them for any questions they care and make it easy to talk to. Get your questions answered.

Damage to my phones from a fall. The service was very nice and easy, very fast and not expensive as other carriers....Very satisfied....Would recommended to friends and family for cell phone service. Very pleased ..so thank you for your help ....

The phone that was sent to me did not work. I had to get a replacement for the replacement. This was a bad experience. I hope I never have to go thru this again. The process took away too long. Tmobile should have phones available at the store.

I have replaced a phone under my phone insurance plan previously and it was a nightmare. I was not looking forward to filing this claim. The screen was cracked in a fall and there was a shard that cut my face every time I answered the phone. Assurant made it easy! Everything from the claim to tracking my order to returning the old phone was so simple! Thank you for your prompt response to my situation!

I lost my phone and call the assurance. It was on Friday. I paid the claim and had complain about being without phone. To my greatest surprise I got the phone delivered the next business day. That was awesome to me how reliable Assurant are.

Everyone has been very nice and helpful, thank for not making this a problem, very efficient. Was thinking of changing companies, but not now with this experience, sending another phone in a day and then send the other back, what more could you ask for.

Easy to complete the application form. Received an immediate response and the replacement phone was dispatched. We were very pleased by the entire transaction. This is an easy company to work with. We recommend Assurant for phone insurance needs.

Easy and practical process. Very please, delivery was on time. Customer reps are courteous. I been with T-mobile and every time I have a problem with my phone I just have to call the insurance and they will take care.

Easy online insurance claim. No need to stay on the phone and wait for your call to be answered. My replacement phone arrived in 2 days. I would recommend Assurant to anybody who need phone insurance coverage.

It was very easy filing a claim and I received my phone the next day via air mail. I didn't even have to talk to anyone aside from my cell phone provider. I was able to file my claim online. I recommend!

My replacement phone was stolen off my porch bf I could get to get it and I called let it be known. And I have been told they are not gonna file the device stolen and send me a new one or at least refund my 60 dollars that I had to pay for my part of insurance. Said I have to write corporate office says that selling way I can get a hold of them that there's no phone number for them. I am really unsatisfied with the service that I got from you.

Simple and fast process to replace phone after lost. Very fast and simple. Will get Assurant insurance again. The claim process was simple and very straightforward. The ease of navigation was user friendly. The phone arrived in 1 working day.

My daughter's phone screen shattered & needed it replaced. Seriously expected to take forever. Would take longer. I was wrong! It took me about 5 min from starting to "your replacement will arrive on."! I would definitely recommend!!!

I was sent a defective replacement phone. I had to call back requesting another phone. Both phones were shipped next day via FEDEX. Returning defective was super easy with prepaid mailing. The chat box should allow me to attach picture or copy and waste image or message.

Easy to file, easy to receive. You can't ask for better! I stopped my phone, it landed on a curb. Or cracked the top corner. It broke it enough that I had to replace it. I filled a claim online. The new phone arrived the very next day. I sent the old one back and boom! New phone again.

It was the worst experience I've had with a phone replacement. Had to speak to over 4 people on the phone for over 2 hours, to then be told they need 5 days to review the claim. I didn't know the claim was approved until I saw that the deductible was taken from bank.

I need another phone. The phone lags and I was hoping it would change. I tried deleting apps. Turning off when charging. Putting infuriating on my SD card but nothing helps. NOW, Two days ago the fingerprint sensor is extremely hot and doesn't work.

The claim was processed quickly and efficiently. My replacement phone was delivered the next day. I was extremely impressed with the entire process. I would definitely recommend Assurant to take care of insuring your cell phones.

It took forever for me to get my phone back. I had made two prior claims before I ended up making a third claim. First claim said I had no insurance but I did. The second claim answered all of my questions wrong where I could not get another phone back by the customer service representative. The third customer service representative was fine and I got my phone but I give you a two in a rating because I should have never had to have gone through this as a customer. A loyal customer.

My phone was damaged the day before my surgery. My touch screen would not function. But would still ring and the alarm would still go off. The phone was sent to me Promptly. And greatly appreciated sentai was down for several days after surgery. Once I felt better I was able to get to transfer completed. Thank you for excellent service.

Horrible company. They never honored contract. Cornelio and Jeff his superior needs to be fired! Never been tested this bad in my life I would never recommend anyone. I pay for insurance to be protected not so you can trust my words around to not cover my damage. I hate this company. I hope it falls.

When my phone was stolen, I immediately call my provider to turn the phone off. They checked to make sure that no other calls had come in. The online process trying to get to someone to file a claim was a big problem. I could not get through to submit my claim. I had to go into the store and they called so that I could finish the claim. Online was a hassled.

Screened cracked on a Wednesday. Had a replacement the next day! App was super easy to download and user friendly. Great service! Got email updates and tracking on my phone. Made it so convenient. Thank you!

Was able to go online and complete the process and my new phone was delivered within 72 hours of approval. Very smooth! My new phone came complete with directions and pre addressed envelope to send my old phone in return.

The best insurance ever and great customer support. Yet the best professional and skilled agents. It only took them 15-20 minutes to gather My information and solve my problems with compassion and diligence.

Very easy process with fast turn around. Received my replacement product at my front door less than 24hrs later! Easy to reach out to live person for confident answers to questions. Very satisfied and relieved was so easy and stress free.

The online claim process was easy and straightforward. When I had a question, the telephone service was very helpful. The new device arrived as promised and looks to be brand new. The package included a prepaid return envelope.

The online claim process was quick and easy. The shipment was quick and I received a brand new phone. I was very surprised and pleased that I didn't receive a refurbished phone. The return of the old phone is also easy.

Every time I called the service is excellent. Very helpful and cooperative. I'm really pleased with your service. This is not the first time that I get a five stars service. Fast service, clear understanding with the employees. I'm really thankful with this company.

Entire process was very easy and quick. I filed a claim on the app and received a fast response. Was able to pay deductible online and the replacement device was here two days later. Return of old device was easy as well.

It was quick and easy. Thank you for the speed with which it was handled and for making it easy and simple on my end. It was no fun using my damaged phone but you made sure that I get a new one as soon as possible

I made a claim online which was relatively quick and easy and took less than 10 minutes to complete. The next day my replacement phone was delivered. If I have one complaint it would be the serial number is a huge number. I linked to the Assurant site through my carrier and I wish that number would have transferred over. In fact, I think all my info could have transferred over, but I am more than happy with the service.

They claim process was very easy. Representatives were also very helpful. After paying deductible phone was received the following day. Awesome service. I did not even know how to start a claim but was guided through the entire process.

This was by far the worst claims experience I've ever had with any customer support. I broke my phone and was instructed to file my claim online. I did so and provided the phone number of a phone I could be contacted on in case anything came up, as my phone was broken, NOT the phone number of the broken phone. This was NOT indicated by the online claims process as shown in the attachment, that the phone number they requested was for the broken phone. As I continued through the claims process, there were multiple questions asked to confirm the identity of the phone broken (including the IMEI of the phone), so why would the phone number of the broken phone be needed.

This was by far the worst customer service/website disaster that I’ve ever experienced. I had to submit my identification at least 10 times and every time I called I was told something different. There has to be a better way to verify a customer than having them send in a photo id to be verified by whatever system that’s in place. It took 2 weeks to get my phone!!

Assurant sent me the wrong device a phone instead of a tablet. And gave me the third degree in obtaining the correct device. Didn't want to take responsibility of internal error. Treated me like I had filed an erroneously claim when they knew the error occurred within their organization. After receiving many apologies I still received unfair treatment.

I broke my phone and filed a claim for a replacement phone. When I received my new phone in the mail, immediately went to the Metro PCS store to have it activated and set up. While the store associate was trying to set up the service on my new phone, she informed me that the phone was defective and that I would need to send it back to Assurant and request another one. She called them and they were supposed to send me a prepaid label to my email to get the defective device back to them and send out another to me as soon as the tracking was available in the system. I agreed, as it sounded like a simple thing to do. Boy was I wrong... Here I am 4 calls later to request that shipping label that they have never sent to me. I even called and asked for the address because I was willing to pay to ship it to them because I really need my phone. I don't know what else to do... It's two weeks later and still have no solution.

Service was bad. The phone I got in the mail the screen protector or plastic was in trouble condition and on the back of the phone came when a big key mark or line. I paid for the service monthly. You think I get a better phone. Plus the replacement screen hold a lot of dust, my old phone wasn't like this... SMH.

Had a great experience, my device was delivered fast. Very few questions asked to do my claim. NOTHING I couldn't answer questions are starlight to the point and makes it hassle free to do my claim. Thank you very much.

The replacement phone has a bad battery life. The battery is far worse than the last phone which l used for a very long time. I would like a phone with better battery because l am having to charge often.

The service rep I spoke with on the phone was very nice and helpful. All my e-mails came through in Spanish for some unknown reason. She did make a mistake and tell me my phone would be upgraded to a Note 10 so I was a little disappointed when I saw the Note 8. But everything else was great.

My mother has been ill for awhile but became extremely ill more recently requiring more attention. I had problems finding time for myself to take care of personal needs. You were very quick to respond to my needs in replacing my phone hassle free. Even though I pay for the coverage, a lot of companies still make you jump thru hoops before they'll actually help. Thank you for not creating additional stress for me.

I had some issues with the MEI number and Apple care and the Assurant rep stayed with me, On the phone! through the entire process and when she realized what was happening stepped in and fixed the problem for me. I wish I knew her name but after weeks of frustration she fixed it and saved me from losing my mind completely. It was amazing and thank you!!

I had accidentally dropped my phone and got a crack on it. I filed a claim and got a replacement device within two days. I returned my old device via FedEx, convenient, near my location. Overall I am happy with the experience.

My experience was very thorough and easy. The insurance tech was very professional, patient, and helpful, and also friendly. Whole process took about 15-20 mins. Easy peasy. And the delivery was so quick.

Thank you, Assurant Representatives, for your help in processing our claim for a lost cell phone. Jonathon and Laura are terrific representatives for your company. Kind, calm, helpful, efficient, thorough, and very professional.

The neighbors brought it over. They were on vacation so didn't know that it had been delivered to the wrong house. Thanks though. The customer service lady I talked to about the phone not coming to my house was kind of rude. When I asked her what I was supposed to do about not having a phone for your guys 10 to 14 business day investigation she was all "I'm sure I don't know". I mean RUDE.

My insurance claim was processed and I received a replacement phone very quickly. I believe it only took 2 days total. From start to file to new phone in hand. Definitely it is worth the monthly fee and deductible that I was charged to keep this insurance on my device.

We got the replacement phone sooner than expected. Rep was very nice and helpful and took care of us in a timely manner. We were very happy after being aggravated that the online services did not work and we had to call, but it was well worth it.

I submitted my claim on April 10th. I did not receive my phone till the 20th. They sent me the wrong phone. They would not send me another phone until I sent the old phone out so I did not receive my phone for another couple of days. This was the worst experience of my life with using any type of warranty. I would never recommend this company again. The customer service was rude. The experience was awful the fact I have to pay $20 a month for insurance and wait almost 3 weeks to receive my phone. It's a joke. Believe me. I'm going to report this to every rate and review site I can find for Assurant.

First things first, the customer service reps are absolutely amazing. They're so nice and helpful. I've had plenty of time to speak with them because I've had to call three times. The first was the claim due to my device malfunctioning, the second was because the replacement phone I received came with a malfunctioning flashlight and the third time was to call back after ANOTHER replacement was delivered and the flashlight on the device was not working properly. I've wasted my time transferring my data from phone to phone to phone. This has gotten absolutely ridiculous.

My new phone keeps blacking out and wants to turn off. Or will do it often. Please send me another replacement. This one has issues. I have a toddler and I work full time. I use my Jhonson for business. I cannot have my phone have issues.

Very pleasant and straightforward. Everything came as it was told it would come. It was just like the phone that was broken. Only one problem with the picture gallery. All of the pictures haven’t come through from the old phone.

I had to be connected to you thru t mobile 3 times. Each time I was disconnected. 2 times no one could seem to help me. Very bad service. Took me 3 days to resolve then you sent me a refurbished phone not a new one?? I have been with t mobile for 24 years. Time to look for a new company without you.

Horrible experience, first time filling a claim with my insurance paying 20 dollars for each line every month, and been without out phone for a month already, first they was having trouble completing the claim or processing the claim whatever, then they sent a replacement device and fedex left my package outside unattended. Someone grab it so when I contact Assurant they told me I have to wait 15 day so 10-15 day more without phone. They said they have to track the device and investigate. Plus I work with my phone because I do uber so imagine. Thanks assurant. I’m still waiting.

My husband's phone screen got cracked. Assurant was wonderful helpful. My phone was delivered and mailed back in a timely manner and it was super easy to switch the information from one phone to the other.

I can say my experience with T- mobile representative was very excellent. The guy was very patient, good listener, very knowledgeable with his information. He gave me all the answers l desired to know, pertaining to replacement.

My phone got wet but then started working, the reps recommended that I still trade in my phone because it might glitch out. I was going to keep the phone that got wet. It was a good recommendation, they could of just let me keep my old phone and said nothing to save money, but they were more concerned about me than giving me a new phone. I think that speaks volumes.

I Lost my phone and it was replaced. I was very impressed that a new phone was sent to me very quickly, I'm very satisfied with the service in all ways. I would strongly suggest and recommend that insurance is purchased to protect your investment.

Submitted claim and heard nothing for days while I tried to get customer support to follow through. Five days later I had to involve T Mobile directly to ensure order was processed. Was told shipment was next day but did not arrive for three days.

The process was clear and easy. The agent was courteous and professional. It was the support that I needed, and it was appreciated. *I had to take the new phone to a couple of T-Mobile locations to set up the new phone. Unfortunately, I lost the majority of my phone numbers, addresses, and all texts, photos, and other information, which is why the support from Assurant was so appreciated. I put the phone in the mailbox on April 26, 2021.

After I reported my phone lost. Assurant should have expedited the matter. Phones are so popular nowadays, that most clients work through or with a phone daily, so ONE DAY without phone is a convenience. Once the claim was approved, my phone arrived expeditiously.

I got a letter they did not receive my damaged phone and will be charged $900.00. Insure the package with USPS. All the supervisor could say is contact USPS. Ask him to contact Tmobile to see if the phone was turned on with IMEI. He just transferred me without staying on the line since they don't communicate with each other.

Replacement device arrived quickly. It was a pain to get it activated which was Metro's fault not the company that provides the replacement devices. Once activated I discovered the camera has some issues and won't allow you to take pictures with the normal camera. (You can access the camera via apps like Facebook.) I had the gentleman at the metro store look at it and he says it's probably because it's a refurbished phone and there's nothing he can do. I'm probably just going to have to live with it.

I called to put in a claim for a lost phone on 4/15/2021. I got an email confirmation 4/16 @ 8:26 AM. I assumed it would be mailed off that day. In the past, it has always been overnight shipping. I did not receive the phone till Monday. Not terrible, but I hate to be without a phone.

Got my replacement device & my return shipping package in an orderly fashion. Great service! Would recommend to anyone who needed insurance for their smartphone or any other device for that matter! Thank you!

The display the technician replaced with does not respond to my inputs properly and registers inputs that may not be reversible. There is a note on my claim for this matter and the tech has been aware of this matter for over a week with no resolution from his end. Ben claimed that "He would contact the insurance company" But I'm not so sure if he has. Links to video proof of display not working properly. **

They did an awesome job, my phone was sent out promptly and gladly surprised to get a slightly newer phone due to mine being outdated of sorts. Easy process to do claim with. Will keep trusting Assurant for my needs.

Quick and very easy. And customer service was great!! It was easier than Apple Care. Make two claims. One here and the other with Apple Care and I’m still waiting on apple. But this insurance had the other phone here within 48hrs!!!! I would highly recommend.

Great. Thank-you. Very fast service. Appreciate the service after breaking my phone. Awesome to have security when an accident happens. Thanks again for the fast and convenient service that you provide.

Very efficient with the response of approval to replace my phone. Alerted daily of when the replacement phone was shipped out as well as the ETA of my replacement phone. Received it within 2-3 days time. Very pleased with efficiency.

Everyone I spoke to were very kind and courteous. Very helpful. My grandson's phone had completely broken when it fell off of my balcony. I was afraid I would have trouble because of his carelessness. Thank you.

Great! I would continue to use this insurance it’s been a great experience fast, dependable and on time! Never the less the online steps are self explanatory! Great job. Everyone should be covered by such a great company.

The process was super simple, it only took a few minutes to complete. It took my phone almost four days to arrive but that wasn’t an issue for me personally. If you need it sooner than that it could be an issue. I would recommend Assurant to anyone looking for an insurance option.

I broke my screen. Replaced the phone in 3 days, no hassle, the day I got my new one it fell out of my pocket and cracked. Let's see how they do in replacing this one then. I'll make my true review until then. I've no complaints as to how things were handled.

I was delayed my shipment because of a address verification where I was never reached out to confirm the address. This impacted my ability to use my device for my other job. Terrible customer service.

The claim was made late Friday morning and I didn't expect it to show up until maybe Tuesday the following but to my surprise they came the next morning Saturday through FedEx. In my opinion that's excellent service. Everybody is a rockstar to whom I spoke with, so yes I would recommend your company to everybody.

My experience is great. They sent my phone on time and it worked very well. I would recommend this insurance to anyone. The phone was easy to transfer all my information and the contact to my new phone.

Process was quick and easy. Would recommend to others the importance of insurance. It is much appreciated and more affordable than having to buy another brand new phone every time something happens out of your control.

Using chat to check status of return so I don't get a unrecoverable fee and just got cut off so I don't know if my damaged device was received or not. Horrible. Probably gonna get charged 900 bucks. Thanks.

I waited at home all day by the door excited and never received my phone which Fedex said they delivered to someone walking up in the street that knew my name didn’t get no signature, didn’t get no Id proof. He said the name she said matched the package so he handed to. I quote his own words some young ** chick wearing tie dye. I am so beyond upset. I have paid my deductible plus a extra 30 for weekend shipping and I don’t have my Money not my phone. This is a very urgent matter. I will appreciate if someone can get back at me ASAP please you. Can reach me on my government phone number at ** please and thank you.

I wish I could leave no stars. I put my info on the website twice and called multiple times to talk to get a replacement phone and it didn’t get approved until I had to call again. I legit did not have a good time with this one.

My experience with my replacement phone which is refurbished and in that lies the problem. I have had trouble with this phone since the day I got this phone about a week or so ago through Assurant. I want a new Samsung A21 so I won't have to experience any of the problems I have with my refurbished phone. It took metro pcs 45 min to get apps to work so I can download apps and this phone don't even register as a metro by pcs phone. Very unsatisfied with the whole deal with this phone. I ask myself so this is what I get when I get a insured phone through Assurant? I guess company more concerned about saving a buck than having customer satisfied.

Everything went smooth. The only thing is that I had to pay $50 bucks but it was well worth it for a phone priced somewhere at $250. I order my phone and the next day was shipped very fast delivery overnight and couldn't be happier with this phone insurance called Assurant. Thanks for making things easy.

Spoke with your superior who said she would contact me within 24 to 48 hours. After the results from FedEx: claim **. I have not heard back nor has a replacement cell been sent for the one that was not delivered to my home on 4/19/22. I was home the entire day. Please help. RS

I was able to file my claim quickly and without any problems. They were expedient and really seemed to have my best interest in mind. I will recommend them to anybody that I know who might like their services.