Assurant Phone Insurance Reviews

I was charged for a damaged device that I returned via USPS the same day that I received my replacement device. There was no corresponding information sent saying that the damaged device was not received.

I had a very pleasant experience filing claim with Assurant. The claim was processed very quickly, replacement phone was shipped promptly. New phone was in super great condition when it arrived. Assurant made it very easy and stress free experience. Definitely worth carrying the insurance.

I dropped and cracked the screen on my iPhone. I have paid for insurance since I purchased the phone. I expected T-Mobile to replace the screen but was told the screen replacement insurance had expired and they would not replace it. I received no notice that any insurance had expired and am still paying the monthly premium. I would strongly recommend you do not purchase their insurance. It seems worthless.

My experience is very bad . My phone is broken. They sent me two phone already that can't be compared with my previous phone. Right now I have to be without phone for a week because the comapny can't send the phone until they receive the phone that I sent. I was paid by insurance 6 dollar and now I'm paid the double and I didn't make a complaint. But this situation right now are unacceptable. I tried to find out what equipment they are going to send me and even the supervisor cant provide me that information. Very disappointing.

I have filed a claim for my daughter's phone back on August 27, 2020. And until now it's December already...yet we still not getting any replacement or reimbursement to get a new phone. I have been calling the customer service almost week asking them what's going on about our claim.. they just says the check has been mailed November 17, 2020 yet we still not have receive it. Very disappointed!!

Great experience. Fast and straight to the point. Got asked specific details about my order and when entered it was approved fast and shipped as well. Had a little problem at first because it wasn’t taking my pin but I was able to log in quick once it accepted it.

Customers Service Rep do not listen or write down anything. They keep asking the same questions to verified your information. I started with requesting a replace phone. It took me three hours just to do that. Train your employee to give the customer all the details up front. Now I am trying to return the phone and I can not get a return mail label.

Even though I have filed my claim in the week of Black Friday. I was surprised that it arrived on the expected day. They put in instructions on how to get started and it was very concise and upfront. Very good service.

We went to T-Mobile Store and we find out my phone was broke and the the Lady said we can use our Assurant to replace my phone so I called the Assurant and apply for replacement. Then the lady said it's on process. Now then I received a email that its said wait for email once approve but I never receive any email so I called again the Assurant to follow up my concern and the lady check my status and said that if I want replacement for my broke Galaxy Note 9 I need to pay $99 cash or using credit card. So I agree and then the lady transfer me to automatic voice about paying the $99 and then another day we received the replacement of my phone. It was nice and new the replacement, I'm happy that it’s worth it to get Assurant if your phone is expensive. So I recommend go apply.

I had a good experience with Assurant. The process was very smooth, and representatives walked me through the process. I would recommend you guys highly. Thank you for handling my claim. My daughter received her phone on Monday, I had to ship it to her from Minnesota to her residence in Murfreesboro, Tennessee. As your online form did not allow me to change the delivery address.

Lost my phone overboard off my boat. Was retrieved, but destroyed. Filed a claim and the phone was replaced quickly. Received in 3 days. Would have been sooner but was slowed due to Thanksgiving. Would recommend to everyone.

On 11-17-20 I made a claim. Two hours later I canceled the claim. Said they would process the return then two days later I received notification they still took out the money. Called. They said it would be a 3-10 business day return. Here it is 12-3-20 and just received an email saying they processed my claim and now have to wait yet another 3-10 business days.. Horrible customer service and even talked to a “supervisor” who didn’t show any care that I would have no money with thanksgiving in the same week because they still took out the money when it was canceled and took this long to finally approve of it coming back to me.. Also was cheaper for me to get a new phone rather than paying the deductible..

That was executed to perfection... Both Assurant & T-mobile an amazing pain free exchange experience, Firstly the speed from claim to the new device landing was Awesome..then at the T-mobile store where all protocols of cov19 were above and beyond. I got to wait in my car for a simple bit of time for all data to be uploaded on new device... A happy customer is an understatement. Delighted to be a T-mobile & Assurant customer since 2001.. Yes 19 years.

See my review on the BBB site: ** by Jen N. on 11/21/2020. After I posted this review, I got attention straight away from Assurant. I was sent a new phone, but it was defective. Assurant passed me off to T-Mobile and it took me three hours in a store to resolve. I have a new phone now, but only because of the sheer luck that there was a Black Friday deal going on and we got creative. This month-long nightmare is nearly over, though I still need them to acknowledge getting my old phone back. I will never buy phone insurance again. It is a total scam. -- Jennifer

Sent a refurbished phone that does not work... Resulted in major problems for me. Who does that... Not kind at all. Inconsiderate company to treat a customer very poorly. Very inconsiderate.. Made TMobile look bad.

I misplaced the return materials, sending the phone by USPS, tracking info attached. I guess this is not the right place to send this to, but I am confident that my little problem will be forwarded to the right place. Your service is quick and courteous. Thank you!

My tablet was replaced and shipped immediately. I received my replacement the next day after filing the claim. Filing a claim online was simple and easy to use. I was done in less than 5 minutes and I received an answer instantly. Thank you!!!

I am now in the process of returning my second Replacement Device!! The 1st one was new and there was a chip and imperfection underneath the glass on the screen. The second one was refurbished which I had to update from a version 4 and even though it said on the paperwork it was a 128G it said there wasn’t enough space on the RD to do the transfer when I have plenty of space. 80G left on my current damaged device. I am beyond DISGUSTED. The agents however have been great. I feel I should be compensated with a NEW and an upgraded device WITHOUT BEING CHARGED! I have been with T-Mobile for so many years. It’s ridiculous that something as simple as this especially for the price I pay for the plans and insurance on 3 devices. VERY VERY UNHAPPY!!!!

My phone with damage and they sent me every placement phone. Replacement phone wasn't upgrade since the one I had was no longer continued. Everything went smoothly. All the searches involved with the process help me get my phone timely.

I went to the repair shop and they had no record of my claim to get my phone repaired. Called Assurant to get the issue resolved. I was transferred to my phone carrier. The carrier referred me back to Assurant. I had to speak to two more before finding out there was nothing that can be done that day to fix the issue. I was told to go back in three days. The whole process was extremely frustrating. I was in a store for two long hours on the phone with Assurant to be told nothing can be done. With COVID-19 there is no way I should of been at the repair location trying to resolve a issue that should have not been an issue. WORST SERVICE EVER!

Phone fell out of my pocket into the street, didn't realize it for a bit and it was ran over by a car. Fantastic service, I received the replacement in two days. Thank you to all involved. Happy holidays.

Worse experience. I spent $100 dollars as a “deductible” to be sent a phone that not even the Apple team could figured out. Contacted Assurant only to be told that I could not get a new one until the disgusting equipment was sent back and received is when they would send a new phone. Assurant thought it would be ok for me to be without a phone for a week, obviously that couldn’t be because I need my phone to work so I spent another $150 fixing the one that had to be replaced. HORRIBLE EXPERIENCE!!

You charge me pretty much $100.00 for a replacement phone. Send me a dud phone that does not work. So I had to contact you about resending the what was supposed to be MY NEW PHONE back to get yet AGAIN another new phone. Whats worse is I am still here without a useable phone. Had to pay money you money because you WILL NOT send the other replacement phone onrher you receive your crappy phone back. Great customer service... with extreme SARCASM...

Your services was acutely poor, your staff lied to me regarding the time of the process, they then lied about when the results would be forthcoming. IT took (7) seven days to secure the phone. Even as I was told it would take 2 days or overnight. But most aggravating was that they had me waiting for your services, but did not - would not let me know there was a problem in the shipping. I just had to get the hell out of this company. Very aggravating. J. **

The replacement phone didn't work very well. They had a hardware error, but was replaced right away. Very happy it worked out and they were okay with sending my other replacement since this was my only phone.

I had my phone replaced fast and easily. Process was not too difficult. I had my phone replacement in a day. I tried to do it online but failed. The call was much easier. The only thing I suggest is to make online as easy as it was to do it over the phone.

Initially slow, shipping very fast. Staff friendly, I could have purchased tablet for less than charged. Delivery was not secure, found package next day outside of residence. Lucky. Originally: cost of tablet was 250.00 dollars, replacement was 150.00 dollars, Insurance pay for it to date is 335.68 dollars??? Thanks anyhow. Leonida.

I would give 5 stars if I had just the very last conversation. I called and was told repeatedly to go online. So I did. I was directed to apple care. I made an appointment drove TWO HOURS to make said appointment (at the only location in Maine) to be told the Apple care had expired almost a year prior. Go home make many phone calls to find out that I must go through Assurant. It takes quite a long time to get a person! The first person I reached told me to again use apple care and disconnected. Grr! Finally I reached a 2nd person who was a knowledgeable rep. Give him a raise! Within 20 min I had a replacement phone ordered and on its way. From there I have had no issues. Sorry I don't have the order number with me.

This time my claim took a few calls and more than a month to receive. Your reps were courteous and very attentive, however that didn't help speed up the claim process and hence I ended buying another phone in the meantime while I waited for your claims dept.

I spent 3 days without a phone waiting for a replacement phone in the mail. When it came it wouldn't charge more than 53%. I gave up after 2 days and bought a new phone. I wasted the money I spent on this insurance.

I was able to receive the placement phone but having a very difficult time transporting my information. Also, I do not understand why a phone charger was not sent with the replacement phone. It was explained that in addition to other issues with phone that phone was not charging and hold a charge (with that information a charger/cord should have been sent). Also when I received the phone it was completely dead, no charge and because my charger was not working it presented a major problem with getting the device charged.

Our phone was damaged. I called to place a claim and customer service was friendly and efficient. The replacement phone came quickly and returning the damaged phone was easy. The whole process was very smooth.

I received my replacement device on time. Very helpful customer service. Replacement device looks brand new. I highly recommend Assurant to everyone who need to fix their damaged device. I am very happy with my phone insurance policy.

The experience was great. It's fast, super easy, a super simple. I will continue my coverage. I will gladly recommend, shout it from the rooftops, shout from the mountain tops too. Can't say enough good things about the service.

I had paid $16.00 per month for about 4 years, this is the first time I put a claim because my phone got robbed. The phone they sent me doesn't work, I'm trying to call to put another claim but the guy hung up the phone.

5 stars on customer service and turn around time. Order was delivered before the holiday. Loved the 2 day shipping. Order was placed with ease. No complications and the first rep provided great feedback in regards to claim denial.

I had a broken screen. My replacement came pretty fast. Works great (I'm using it right now). Too bad the headphones I received did not work, no sounds comes out from buds. Altogether, replacement S8+ works great!

I went in to the store. Paid my $60 which used to be $50. Wasn't informed of the change. It was around 1 o'clock on Saturday. I did not receive my not new phone until around 5 o'clock on Tuesday... So almost 4 days later... Then I spent about a hour trying to get it to work only to have to drive again to one of the very few actual stores you have left in this city to be told they have to call and have it switched over. Ridiculous.. My sim card was not used so none of my apps or pictures transfered over. Had a hard enough time trying to get my Google account on the new phone. Needless to say I'm not happy at all with your insurance or whatever I want to call it. I'm going to be changing my service. You say your coverage plan is $6 but I've been paying $8 for months... Explain that? 4 days to get a replacement phone is unacceptable. The hassle of the whole process start to finish was unprofessional. So yes I'm VERY DISAPPOINTED.

Completely unprofessional representative just hung up on me after I asked to speak to a manager over their error. I called in last week and was assured by a representative that he would place detailed notes on my account as they made an error. Spent 40 minutes on that call to find out nothing was documented.

I was told on the phone that it would be free to activate my phone and that it would be shipped to me the next day. It took 3 days to get the phone and I was charged 20 additional dollars to activate it. For the 70 total that I spent, I could have went and got a brand new phone.

The process was easy & quick. The associate was pleasant & easy to understand. The only thing I was unsatisfied with was the amount of time it took to receive the new phone. Although the delay may have been due to Covid so I understand that is out of your control.

I have a damaged phone and need to send it to you. The envelope that came with my replacement phone was damaged and could not be used. I contacted y'all for the return address. I was told you will be sending me a new return envelope. I have not received it and it is now past my ten day window. If you can just give me the address where I need to send the damaged phone I will get it in the mail.

We file a claim since June. And now, Christmas is coming but still, we're waiting for the Assurant to settle my claim/reimbursement. They keep telling me that the wait is only 3-5 days or 4-10 days right after they received all the requirements or all the receipts that they needed and also the damaged unit. Once they received it then they will process my claim right away and the wait is only 3-5 days, 4-10 days. Every time I follow up the status of my claim, I keep getting the same answer or reply, "Sorry for the inconvenience, I will report this to the blah blah department to settle this now and the wait is 4-10 3-5 blah blah blah." But yah! Sad to say that till now. I'm waiting. I'm so stressed already!!!! I'm getting tired of sending them emails and calls... I'm paying the 360plan and I'm always on time. What kind of service is this. Whew!!!

Initially use online to file a claim and received an email response but the link to add more information did not work. I sought the help via chat but to no avail. Had to call the toll-free number and spoke to a live person. The representative was well verse what needs to be done and completed all the info for me directly. Everything else from then on went very well. Received the replacement via FedEx the following day. The device replacement is almost new and I'm happy for that. I would prefer to have less than $100 deductible for lost or stolen iPhone.

I received my replacement phone the very next night. The replacement phone was actually a newer model iPhone, an iPhone 11. My old phone was an iPhone 6S. Filing a claim was easy to do and returning the old phone was easy as well.

I haven't received my phone. When I saw you used UPS I knew I was going to have problems. They are useless and I have problems with them every time. I cannot understand anybody in customer service and they are absolutely clueless and unknowledgeable. Because I actually work, I wasn't able to be at my residence to receive the phone. Instead, they dropped it off at an automated pick up location. I am disabled and can't get to this location as I don't drive. I walked there 2 days ago with my ID and tracking number and it didn't recognize me. Most likely they will be returning the phone as I am done dealing with UPS. Your service was excellent however, just get rid of UPS.

I loved that everything could be completed online. Website a bit slow to update otherwise very smooth experience. I would recommend to friends and family. Thank you. I will use your service again. ????

Phones came quick and instructions were clear on how to send back broken phones. Thank you for your service. We were able to return them in a easy fast way, never struggled with the process. We really appreciate the help and how helpful and patient they were with us.

Team representatives are highly experienced with handling claims. The service is excellent and professional. I highly recommend Assurant to the world. I have been with Assurant for over 10 years and never had a problem.

I'm with T-mobile and have Assurant. I have 2 iPhones and 1 other phone. I've had to replace my iphones twice now and done it through assurant. Their customer service and return process is AMAZING. Apple is HORRID in comparison. SO SO SO TERRIBLE. I will never do business through apple. Assurant is wonderful to deal with and quick. Thank you for great customer service and quick service every time.

My phone was broken. I had to call twice due to the fact that my first claim was denied the first time. The first rep put in the wrong number but once I called back and resubmitted the claim with the correct number my claim was approved. I went the T Mobile store for help and they was great.

Very fast response from the go, easy return..telephone CS Rep helped me the most with ie# that I had to put in on claim. I take to T-mobile store to have person look up #, but he gave me wrong #, but told me that he wasn't wrong so I had to call telephone rep to help me. The telephone rep was wonderful!!!

I have no complaints about the service, except there were no clear instructions on how to return the product that was being replaced. The box that the product came in was too big for the return item, so I had to find one suitable for myself. Thank you.

The phone arrived swiftly with a screen protector applied flawlessly! There was a return envelope to return my device. Also enclosed was instructions on how to move everything from my old device to my new one and it everything transferred over seamlessly, even the text messages and call log!!! HAPPY!!!

Vivienne helped us in the process of making the claim, explaining exactly what would happen, turned off the service to the old phone. When the new one arrived, I chose to ask Vivienne to help us again to put in the new sim card, set up the phone and answer my never-ending questions! She was professional, delightful to work with and made an unfortunate experience as pleasant as it could possibly be. Bravo to the T-Mobile company store and to your team for doing a great job.

Received a replacement phone for lost phone and it was a good experience. Your service people on the phone were great and efficient and the phone was delivered in a speedy amount of time. Now this is all.

As a METRO PCS customer I was not aware that I would be responsible for a $21.00 reconnection fee for the ALCATEL PHONE that I didn't break... I was told to ask for the WARRANTY DEPT but 60.00 was taken from my account...

Fast and secure replacement. Highly recommended. They send me the replacement in 2 days after the weekend. I am very happy with the service and the overall experience they provide. I highly recommend them.

My experience was below expectations. It took too long to process. Most agents I spoke with do not really have an in-depth knowledge of how the replacement thing works. When I called in, they will transfer me to T-MOBILE and after speaking with T-MOBILE, T-MOBILE will transfer me back to Assurant and vice versa. This went on for over a week and it was really exasperating.

Great service, received replacement next day and instructions were included. Return packaging and labels made returning easy. Was a good trade deal. I would recommend this service to friends and family members who need insurance.

All of the people that I have talked to have been wonderful. Very patient and personable and willing to help me. I would have given this 5 stars, but the phone that was sent to me has a broken or damaged speaker; I cannot hear people over the buzzing when I'm trying to talk on the phone.

I'm happy for my new phone but why was the charger and earphones taken out of the box. I thought everything was supposed to be in the box since it was new phone but to my surprise everything was taking out. Just the phone came. I don't know what they did that,

Worst service ever. Cost me $50 for the deductible and then they sent a stolen phone to me and still have not received a replacement even from that. This company will send you stolen merchandise without even checking their own equipment. Equipment is supposed to be new however obviously a lot of it is refurbished without it being disclosed and a lot of merchandise even stolen and sent to the customer with their labeling on it.

Got what I needed done with no issues. Both agents were very nice and also understanding. Once I got connected to an agent my problem was resolved quickly and I really appreciate that. They wasn’t frustrated and had a great attitude. Thank you!

Very fast service, no hassle and online system was straightforward. However I have noticed a slight lag in the phones processing. It seems a bit slower than it should. Not can it handle many open apps at once. No other issues to report.

My replacement phone is great. Holds the battery charge, doesn't ring for no reason and works fine with my hearing aids. Phone associate was very helpful and my phone came very quickly.

I received the wrong phone and wrong memory storage. The memory is a lot less than my original phone. I pay money into to insurance in case something happens to my phone it will be replaced with the same phone, not a downgrade.

Almost 40 days to get my replacement. Very rude people, bad bad bad, service. Never again. I will get insurance with this company. They don't care about the time because I was needed to make through email/online and make -6-9 calls, and ask for supervisor to make sure that replacement has filled.

Before I could order a replacement watch I went through four different phone calls in which two times they transferred me back to T-Mobile and once they hung up on me. The fourth call I had made I had a T-mobile expert on the phone. To make sure I could get my order processed. Once the order was processed they shipped my replacement watch. After receiving what I thought was my happen to be the wrong watch. So I processed to call to get the correct watch. I had to hear that they could not ship the correct watch until I sent the wrong one back but I had to wait for them to email me a shipping label. According to their policy. That's when I spoke to one rep one supervisor and a floor manager to get this situation expedited.

Got my replacement quickly sent in broken phone however never received confirmation of them receiving it. Due to the fact that I would have to pay for the unreturned item it would have been correct for them to send me confirmation.

The Replacement Phone I received on 11/17/2020 Isn't working properly at All. Sometimes it answers and I can't hear a thing, like the one that was sent back. Don't know what's the problem, but I waited 8 days for this replacement with No other phone. Only to have it do the exact thing as the other. I need a phone that works.

First. The rep totally disregarded my question and was very rude. Then I got a refurbished phone that overheats within an hour of me using it. As a paying business customer I was not pleased. I hope to see better service should I need the service again.

11/3/2020, issues with my iPhone 8, VPN comes on automatically while driving or at home. Upon flipping back off, comes on again. Phone not holding charging, phones takes too long to connecting to another party. Told me damaged phone will place order for exchange on recorded line. Voided my contract. Sent Old Defective phone.

I had to go into the store in order to complete my claim and to get help activating my new phone. I had to go to 3 stores to get help then I had to re download all my apps. A big headache. All phone reps were helpful.

Excellent experience. My shipment was delayed by day but I was informed promptly. Absolutely excellent service heading to this 'cuz they need 30 words. I cracked my cell phone screen on my LG. Was replaced with an upgraded phone.

I have never received a phone that lacked quality. I was under the impression that the phone would mirror the quality of a new phone. The phone I received was dropped once and shattered the lower back of the phone. The phone I purchased had been dropped MULTIPLE TIMES and was still in perfect condition. I don't feel I was given a quality phone and I don't feel that I should have to pay another 100.00 for a replacement thats probably going to have poor quality as this phone. I also was sent a color that was different that the one I purchased. I bought blue not black. What could be done so that I am satisfied as a customer? You may contact me via email or phone **.

I am very thankful to Assurant for helping me with this claim and replacing my phone so quickly ! I am amazed at how fast I got not only a response that my request had been approved, but it came in the mail overnight, I think it was the very next day. Amazing!!!! Thank you very much!

The agent that answered my call was very helpful. The claim was processed immediately after she took all the information concerning my accident with the phone. I had a replacement phone within 24 hours.

I had a very hard time using the web site. When trying to register a claim the site either locked up or would not accept the info provided. The representatives on the phone calls were very patient, competent and helpful.

I called to find out how to get a new tablet. I spoke to a woman. She made my night by letting me know that my device was protected and talk me through how to go by to get another one... I receive my device the next day. Thank you T-mobile...

It took about 7 days from the time I made the claim to get my phone due. Your methods used to request the information you needed to approve my claim. First it took as you said "24 to 48 hours to verify" to let me know that you also needed a copy of my picture ID. I did not get an email letting me know you needed it. I happened to go to your website the next day to see what was the status of my claim. There I found that that you needed it the copy of my ID. Once I uploaded it, it too "24 to 48 hours" to verify it. 2 days later you needed information about my phone, serial and IMEI Number which took another "24 to 48 hours to verify".

Filed the claim, and heard nothing for a week. I called to check status, and was told claim was just awaiting approval. NOTHING HAPPENED FOR A WHOLE WEEK. I pay A lot for the coverage, paid my co-insurance, and NO RESPONSE UNTIL I FOLLOWED UP. Unacceptable.

When I submitted my claim, after waiting 5 days with no response on my claim I was forced to call them to see what the hold up was. They told me I was missing information. After I submitted it my replacement phone was promptly sent out. All I can say is that you guys gotta work on communication about that kind of stuff. It's a letdown when you promise a response in 24 hours and I have to call back 120 hours later to find out why I wasn't responded to in 25 hours.

The claim was handled quickly, and I received my replacement iPhone within a couple of days. The whole process was rather quick and easy. Still wish I hadn’t hadn’t lost my phone. Also, wish the person that found it at the Target store in which I left it on top of a self check out register three minutes before store close would have been an honest person and turned it in like I’ve turned in the many phones that I’ve found. I do believe in karma though. However, I was still out $250.

After speaking with a person rather than a prompt, my experience went smoothly. We received the phone and is satisfied with everything. Thank you so much. Blessed to have a phone service that is there to handle our needs.

Excellent experience customer service was exceptional. Received phone within 2 business days. Kudos to insurance and Tmobile for awesome service and friendly staff. Everyone should add insurance for their devices you won't be sorry.

My original phone had stopped working so phone was delivered the next day fast service, I had gone to the Metro store to have this issue resolved and I'm very happy with the results, the only criticism I have is that I had to reorder my insurance on the new phone.

My two replacement Apple watches came fast.

Phone replacement inoperable. Cannot update phone, cannot access email, Twitter, etc. Videos stop right after start. Not a happy camper. I have been with T-Mobile for over 7 years and never had any problems. So I have to wait till Monday or Tuesday for a phone now.

First, I was sent to you guys via telephone by T-Mobile. (service provider) I was told that the rep would help me get a replacement device, after I had paid the taxes & fees. (99$ Total) The phone was sent to me pretty quickly and I was satisfied. On the first day I began using the device, only hours later, I realized that something was wrong. Cell service would drop, and no matter what attempts I made to reestablish the connection, it would never reconnect. (Soft reset, airplane mode, settings, etc. had all failed me) My only option was to Power off my device, get outside and power it back on. This worked temporarily, but being that I work in/out of elevators all day I had to call you guys back. Only to be told that your company couldn’t do anything about the dysfunctional device, & I was redirected by Your staff back to T-Mobile.

It was a surprising hassle free experience to get my son's phone replaced. After it stop working. We received the replacement within days of the claim. Your representative was very helpful and professional. The mailing back process was easy with the packing that was included.

I received my new phone cuz my last one was stolen. It did not come with a SIM card. I'm still waiting for the SIM card. They sent me a phone that did not work. I'm very dissatisfied with the service. It's been over a week and I receive my phone but no SIM card. Called and ordered a SIM card. Still have not received a SIM card. Your services are terrible.

I am very grateful I have this insurance because I was able to file a claim when my phone was lost and have a replacement 2 days later. I needed my phone to work from home so I was happy I did not have to take too much time off. The new phone works and looks great. Just like my last one!

Fast shipping. They make sure you get your new device as quickly as possible. I was really happy with my device and is working perfectly fine. I would recommend them to anybody trying to get a replacement device.

The experience was easy, fast and the customer service was A+. The representative was attentive, fast, she made sure she got all the correct info she needed and she even upgraded the new device. I'm very pleased how fast the device came also.

Phone replacement for cracked and misplaced phones. Delivery was on time and when it arrived was in perfectly condition. The forms that I needed were easily to attach and place the damaged phone in to be shipped back. Thank you.

The agents I spoke to were very knowledgeable, polite and patient. They simplified the process of replacing my sons phone which was more than I can say for Apple. I would recommend those looking to replace their defective or damaged phone work with Assurant instead of Apple Care.

The 1st rep I was transferred to, I could not hear her. Over and over I told her this, she did not try to fix it, I finally asked her to transfer me to another rep. 2nd rep I heard fine. 2nd rep talked so fast, I had to keep asking her questions, I could tell she was frustrated with me. At end of call she said if you use this insurance, your Apple care goes away. She could not explain what this meant. I had to call apple to explain, and they had no idea what she was talking about.

The process to submit a claim and fast and easy. The service was great, the phone arrived the next day, and the price was exactly as promised. The process was transparent. The instructions to return the damaged phone were just as easy.

I was very pleasantly surprised at the convenience of customer service. I called and received immediate help with replacing my phone. There was no waiting on hold. The agents were most helpful. Thank you so very much.

Customer service rep was very rude to me on the phone. She had a attitude the moment we started talking. And my device arrived broken. I'm so disappointed. This is where I have to pay for insurance thru T-mobile. 100% awful!

Unfortunately we had to submit an order multiple times before we were approved. I'm confused with the option of paying for protection of any kind and then getting denied coverage on an issue that is listed as covered by the policy. There were 4 attempts before we were approved which was unsettling as well as disappointing.

After falling my claim on November 17th I receive a defective device. I then called to let Assurant and was given the runaround by the 1st 2 CSR's that I spoke with. However, After speaking with the last customer service representative she was extremely helpful and got my phone shipped out the next day which by then it was the 25th of November.

Screen chipped for no reason the first week of owning the phone, filed a claim and had a new phone the next day. Very pleased with the service. Yes I would recommend this to a friend. Have a great Thanksgiving.

This is the best insurance ever! I have been with you for 3 years and I would continue with it forever! I love you guys, and may god bless you and continue to bless you forever! Good job and I hope you have a great day!

The process of replacing the phone I broke was very simple and easy to deal with, the new phone was shipped to me within a day and I was notified every step of the way. Returning my broken phone to them was as easy as putting it in the provided envelope and dropping it in the mail box. I was pleasantly surprised at the ease of this process.

My experience was fine. I didn't have any problems. I had got all my questions answered and solved. I'll recommend people if they need assistance with their phones or anything else they have problems with.

It's very simple, I started my claim on my lost device, paid my deductible and received my phone the next day. In a world where your phone is your life line, I appreciated the quick and easy process to get my replacement phone.

I feel as though Assurant is a company worthy of called a Fantastic option for your insurance preference due to the fact that when dealing with them and the issues with my phone they were very kind and respectful, not to mention prompt and professional. Assurant is played integrity in dealing with my claim and do not play games or do anything without my full authorization. I do appreciate their service and would recommend them to others. Great job team Assurant!!

Assurant rep said they were sending a iPhone XR but sent non working iPhone 7 even though shipping manifest indicated iPhone XR. Got bad info on label to use to return defective phone, now Assurant won't send another replacement until defective reaches them. After this filing complaint with Better Business Bureau in York PA. Have proof from USPS that they took possession, but it's like talking to wall with Assurant. Worst experience ever!!! They have my $99 deductible and I have no phone!

Called customer service and reported what happened, the customer service representative was very nice and professional. We got the New phone within a 2 days. Came with return package for broken phone. Everything was easy, very satisfied with service.

I made the claim and within 48 hours I received a confirmation email letting me know what the decision was. It went well considering my request was approved and the next day I received the replacement phone.

Great Job. Great Experience. Fast shipping and a quality product. I would recommend this insurance service anytime your phone is lost or stolen. I will definitely use again if and when the time comes.

Phone came quick and was easy to process claim. Samsung insurance is way better than putting a claim for any iPhone! Going thru Apple is a major headache! Assurant makes the process very easy for Samsung users.

When I did my claim I had never done one before and the representative was very helpful. She explained how the process worked and was very nice and helpful and I got my replacement phone the very next day. I was very happy with the people that I talked with. I believe their names were Michelle and Georgina.

HTC phone replaced due to very rapid battery swelling that cracked the skin of the phone apart. No instructions were provided as to how to prepare the phone for shipment in such condition. I had to work out how to send it safely, primarily by completely discharging the existing bloated battery before shipping the phone. Reference Information: Your Claim Number: **. Your Protection Program: Protection360. Your Mobile Number: **. Damaged Device: HTC U11 LIFE BLU TMO (IMEI: **).

New phone arrived. It’s unusable for apps, to see photos, to check emails, to open messages! Touching any button...opens that operation for less than a second, then clicks back off. It does NOT open or give me access to any screen. It want a NEW PHONE...NOT A REFURBISHED PHONE, NOT A CHINESE REPLACEMENT. I PAY ASSURANT MONTHLY FOR 8 years. DO THE RIGHT THING. This was written on IPad...because I cannot send emails on my phone! I cannot give you my tracking # because it’s in the phone photos...which I cannot access. Blair

Spent 2 hrs over 2 days speaking w/ T-Mobile & Apple and Assurant to get IOS updated, but - Apple said the phone is defective. Instead of sending me a new phone right away, Assurant is making me wait for a label, bring defective phone to FedEx, and then call them back again to get another phone. It’s now been almost two weeks and counting without a phone. First time I’m dissatisfied with Assurant - terrible customer service!

Sent the wrong replacement phone, never sent a shipping label (At least I never received one). I still do not know what to do with the damaged phone. I was told that my copay will be $130.00 by T-Mobile, I was charged $249.00 for the replacement. I still need the return shipping label.

I was more than satisfied on the speed it took to get my replacement phone. But I was not happy to find out that my new phone is not compatible with Xfinity Mobile so I was without a phone even longer since now I have to call and have them send me another phone.

I have been waiting for a shipping label so I can return a phone. I have spoken with four different agents concerning this matter, everyone states that I will receive the label in 24 hours. In few days it will be two weeks and I'm still waiting for the shipping label.

They were very professional when it came down to replacing my phone , customer service answer all my questions about the days and timing for delivery, as well as replacing my phone with a like to like device.

I began processing a claim on Monday. I was interrupted by my kids. So later that night, I logged on to finish it. And there was nothing left for me to fill out. I waited two days and no device. I contacted customer service through chat on their website. No help there. The customer service representative told me to just log in and check if I had no tabs left then I completed everything necessary. I waited two more days. No device. My husband called and the customer service representative said there was a glitch and my payment was on hold. It never processed my payment. I finally received my phone in 1 or 2 days later.

I brought my phone from US Cellular when I came to T-Mobile. When I filed a claim they asked for a purchasing receipt with the IEMI number. The original receipt did not have that number and it became a hassle. Very difficult process overall.

I'm giving a one star review because my experience with Assurant was terrible. I chose to get insurance on my phone through Spectrum. While the deductible was affordable, the time frame of getting my replacement device was absolutely too long. It took 25 days for my device to arrive. It took so long, I had to get another phone with a different service provider turned on because I was without a phone for so long. It's very hard to maneuver through everyday living in this day and age without a cell phone, which is very frustrating.

It went very well. I received my phone in 7 days from the time I put in my order. I sent back the broken phone today and the tracking number is **. Just in case if your guys are looking for it, you should receive it in four business days. Thank you for the replacement phone.

I tried to get my device repair at Batteries Plus on South 27th street. I paid over the phone for the service, when I went to batteries plus a day later, the claim number still did not appear on their end so I couldn't get the job done, I also never got the confirmation email that I could've at least showed batteries plus that I indeed paid for that service. Very dissatisfied. I lost on money and time. I will like a refund.

I submitted my claim on 11/9 at 1030am. My payment of $99 was processed immediately. My claim status remained unchanged for 48 hours. I ended up having to spend an hour on the phone to speak to a representative. The representative was polite and explained that there was some unknown error that prohibited my claim from moving forward. She fixed this "problem" and I received my replacement 2 days later. The replacement phone is fine. Having to wait 2 extra days and take extra steps to have my claim processed was inconvenient to say the least.

Service was so poor that after three calls to support from both Assurant and T-Mobile, I switched my phone service provider. Also, I was told that a supervisor would call me back within 24 hours which never occurred.

Phone was lost and is still lost. I filed a claim for my son's phone. It was replaced. By being shipped to my address **. Not being able to activate the me phone because it kept wanting to verify using the most phone, I took it to T-Mobile and the activated it successfully.

I recently had a screen issue on my phone and went to my provider to find out how the insurance works. I went through the insurance one other time and remembered it wasn't a pleasant experience. I've been with my provider for many years. I was pleased to find out that there were changes in how it was done but ultimately it was faster and even more importantly, cheaper. From 99 to 60 bucks cheaper. I always liked my provider, and now, yet another reason why.

One of the kids accidentally dropped their phone which broke the screen. Everything went well with replacing the phone from the initial call to Assurant. I am glad that I have the insurance plan through them.

The tracking shows the phone was delivered, but didn’t get it, called to get some help, agents were not able to help me, still waiting for a call back for my replacement phone, paid 275 for nothing.

My son screen cracked on his iPhone 8 Plus and we called the Assurant phone number. I paid the $99 deductible on Friday and we had the new phone on Monday morning. It was easy, quick and glad he got a new phone before having to return his old phone. He couldn't go without it...

All was well with replacing damaged phone. The tracking and delivery was timely. The product was received with no issues quality handling. The online experience for getting replacement was ease. It was my third time using and would do it again.

It was a pleasant experience, the rep that attended to me was very helpful. The process was fast and direct to the point. When I received my new phone I was super excited, I want to say thank you so much.

I damaged my phone and within less than 24 hours after I made my insurance claim I had my replacement phone which FedEx dropped off. I totally wasn't expecting it to come that fast. Most time insurance claims take forever.

Awesome job and very nice assistant. I am very happy. She was very helpful and explained everything to me. I’m very pleased. Thanks so much for all your help. You have done a job job and I hope it does not happen again but if it does I know I can depend on you. Thanks again.

My grandson broke his cell phone and when I placed a claim I was went through HELL. It took over two weeks to get the replacement phone. I live in St. Louis Missouri and grandson lives in Atlanta, Ga. I have since requested that TMobile close my insurance account. Doing that placed me at ease immediately.

My experience with Assurant was very positive. My questions and receipt of my phone was taken care in a timely manner. They performed my service with great customer service. I would highly recommend this company.

My customer operator was cool. Took my information was knowledgeable and helpful. Took my information was very helpful. Know what I wanted. She was very patient and knew I wanted now you're got what ???? wanted. Thank you.

Quick and easy. There was zero hassle in filing claim. Upgraded version of phone was received and they made it easy to send back the old phone. I would totally recommend the insurance plan to everyone.

Completed the claim online. Easy! Breezy! It was stress-free and my replacement phone arrived very quickly. I have had several times where I needed to get a new phone due to damage. In those incidents, I called and there was a long wait time. However. Submitting a claim online is more efficient.

Was super fast and easy!! When I filed my claim I was done in under 5 minutes! The phone was shipped super fast and easy to set up again. The return shipping was super easy as well. Everything was ready for me to put the old phone in and close it up and go.

Thank you for my new Samsung 8 replacing. I appreciate the customer service I received and the overnight you sent it to me... I LOVE T-MOBILE. I went inside the T-mobile store in Antioch Tn. The representative was so knowledgeable & helpful.

Replacement phone sent to me did not have wireless charging. My damaged phone is S8+, and the phone sent to me was A71. Neither the customer service associate nor the senior supervisor was willing to send me an equivalent phone back. They kept saying that I had to get a letter from my HR department stating that wireless charging is required for my work so they may make an exception!!!. They kept saying the A71 had better camera and screen and 5G etc. So not having wireless charging function was not enough to get me an upgrade.

Where to begin. After filing my claim I was notified that I needed to provide my original purchase receipt for my phone. I contacted Assurant and explained that the phone I was using was actually a replacement they had sent me in March 2020, and wanted to double check if they really needed proof of purchase since they had already honored the warranty once without this information. They explained they needed the original purchase information (which is 3 years old). I went to the Samsung website, downloaded my receipt for the purchase and sent it to them. A day or two later I got another email with a checklist stating that what I sent them was insufficient because it didn't have the serial number. Common sense says this checklist should have been provided in the first email requesting the information but it wasn't.

Placed broken phone in mail in the packaging provided, shipped it, and now being charged for it! What the heck!? Not very happy with the service in regards to that. Hoping customer service will respond quickly.

Making my claim was very easy. They made choosing my phone damages very simple. Quick to the point and shipping was very fast and I received the same exact device I sent back. I am glad they were so helpful with this process.

I've talked to over a dozen sales reps from you guys while waiting over a month for you to sending me a replacement phone. Your reps were rude and informative. Spoke to a supervisor who gave me 0 info. This is the worst company I've ever been through and I still think it's robbery. You took 99 dollars from me and had me wait a month for a phone when at the very end the very last rep said one could have been sent sooner. Just an error on your end that I had to call and find out for it to get fixed. Like learn how to do your job better or just shut the business down.

Very bad customer service. I’ve been with T-Mobile for 24 years. My Apple Watch Series 3 wasn’t working. Your representative told me that there was no series 3 in stock so I would be getting a series for I ended up getting a series 3 that was refurbished and was linked to another number. I called your customer service rep and he said there was nothing he could do for me, to send back the watch and he would send me another one. That was the best that he could do. Very bad.

It took you 3 months to settle my claim. Beyond preposterous! Due to YOUR errors, I had to file 4...count them....4 claim forms. Ludicrous! After suffering through your horrendous, rude and nonresponsive customer nonservice and, even worse, gross mismanagement, after more than 20 YEARS with T Mobile, I regret that I will have to switch providers. I'm certain that T Mobile does not like you losing their loyal, long-term customers.

Your service was very good and admirable. Your customer service team was respectful and courteous. Thanks for all your assistance. I would definitely recommend your service to my friends. Thanks again.

Assurant sent my replacement device quickly, and then everything went drastically downhill. The new device arrived defective and I contacted assurant to request a new one, but they passed the buck on to me and Apple, saying that I needed to contact Apple and get them to provide a new phone. Assurant sent me a bad phone, and left me to deal with the work of replacing it. Mind you - this phone was defective from the moment it came out of the box. They refused to take accountability and step up and fix THEIR problem and instead enlisted me in three hours of phone support with Apple to be left with the result of waiting a week to get an in-store replacement, at the local Apple store, at the mall, on Black Friday, during an international pandemic.

The phone you sent to me is always freezing. Very bad experience. Last Friday I need to left my work for Xfinity store because the duration was 1h45min. Please I paid $280 and the phone is doing these things. Not good at all.

I am 100% satisfied with the new device I received. After a long wait for a new device I was informed it was so much simpler to get a new device online. When I completed the questionnaire I received my device quicker than expected. I will 100% recommend getting device insurance.

My experience was great. I had a fast and efficient service getting my claim and replacement phone on time and undamaged. I would definitely recommend to others and will most likely use this service again.

My claim for a lost phone was denied because you could not determine what happened to it, which is the very definition of lost. I was caused stress and aggravation because my loaner phone was disabled at the worst possible time when my user's mother died and was unable to contact anyone. Then I went through three weeks of getting it straight for you to deny my claim for the phone that was covered and lost. I will be suing for bad faith and a reimbursement of all my premiums paid for this line.

Setting it up the claim was very easy and understandable. I loved the fact that it got here so quick and they sent it overnight. It was quick. Thank you so much!! You guys are doing a great job. Keep it up.

Assurant website for claims is easy, fast and user friendly. I received my phone within a 24hr period with step by step instructions that took me less than 5 mins to set up. Also the packaging was included very convenient.

I dropped my iPhone and it shattered the glass. The glass was falling out in pieces. Luckily, your response was very fast and much appreciated. I received my new iPhone overnight and I managed to get all of my business contacts up and running.

I'm very happy to have had this insurance when I broke my phone screen. Claim was approved and a replacement phone sent to me all in about a week's time. Although it's a refurbished phone I can't tell it from brand new and identical to original phone in every way.

My Galaxy S10 plus got accidentally damaged. Received refurbished Galaxy S20 ultra as a replacement. The claim filing service was very quick and easy, fast delivery, and great phone replacement. Will recommend Assurant to friends and family.