Assurant Phone Insurance Reviews

Replacement of a damaged phone took 2 months. Only constant calling completed the transaction. The agents were difficult to understand and poorly trained. Oh yes, There was a big deductible on the insurance.

Assurant Phone Insurance is the best! I got a replacement phone right away. Assurant is an honest and professional company. I am so happy and greatly for my replacement device. Assurant even honored a upgrade. I feel so lucky for my new iPhone.

We upgraded my son's TMobile phone through the TMobile/Assurant JUMP program. We returned the phone using the prepaid Smart Label provided by Assurant by dropping it off at a USPS drop off location and received a confirmation of receipt/tracking number. We received a reminder email from Assurant that the phone was due by 12/25 and when we input our tracking number in the USPS tracking system and discovered that it is showing as label created, not yet in system.

And the service was great, friendly and professional!!. And they were quick too. I called at all hours of the night and they were great every single time. I know what I like and I know what I want and they did an outstanding job!!

I had to wait for almost a week after the 10 business day waiting period to receive my deductible back over a defective replacement phone. I was so unhappy that I went out and bought a new phone instead of trying to get another replacement.

Had my phone at my door within five hours of me making payment online. I was amazed. I wish my phone had already had my service setup on phone since Metropcs now charges a$20 fee to transfer the number to a new device.

My daughter lost her phone and it was replaced as soon as I called. Great company to deal with. I have been with T-Mobile and no matter what the circumstances of a phone damaged or lost they take care of me.

All the associates that I have contact with provide great service and very detailed information about the service that I need with good customer service. The item arrives quickly and I was able to set it up easily.

Thank you for your help. My phone has problems. Now fixed. Customer service was excellent. That’s why I like ASSURANT. Always I send my friend to ASSURANT because Good customer service fair prices and fast services. Thank you for your business.

Filed a claim in late June for a broken device and got charged for a lost or missing device; an extra $100 or so... I sent her devices in, per your request, and got charged another $400 dollars for a non-return fee on a claim that was charged for a lost/stolen device.. So I ended up paying upwards of $600 for an iPhone 8... in June 2020. Now it's December 2020 and the phone's front camera doesn't work. I really hope you guys can make this right. Otherwise I'll be forced to leave T Mobile and leave this review whereever I can online. I cannot believe you would treat a loyal customer of 6+ years this way. It's actually embarrassing.

Phone didn’t come with a charger and phone seems to not wanna hold a charge. I’ve tried several chargers, they seem small and slip out and may get up to 10 percent but that’s it.. I don’t know what else to do.

I am very satisfied with my claim and how quickly I received my phone and my proper approval. Very fast and reliable! I'm happy I had coverage, as I wasn't sitting without a phone for weeks and had it within a day. I cannot express how amazing Assurant has helped me receive another replacement device. 10/10 the best!

There is a price described in the coverage details stating 29$ for a cracked screen. It was never explained there was no location to repair my screen in the area and that I would have to pay 99$ for a cracked screen until after I cracked my screen.

I was very pleased with the response in getting a lost phone # ** sent to me a day later. However, the phone was my boyfriend's and he lost the replacement phone by leaving it on the bus 3 hours later. What can we do?

I had a terrible experience with ordering a replacement device. Filed claim on 12/9/2020. Still no tablet. Just received email that I will not receive it until 12/21/20 after saying yesterday & today.

I received my replacement Apple SE2 with a SIM card that was not registered with the new phone replaced, also my claimant name got printed wrong. My slip says my name is Nicole (it is Hope) ** (it is **). After 6 transfers I suppose it got lost in translation, an hour to claim my phone, then 2 days at the Xfinity store. An hour each time to try to set up with WRONG SIM CARD SENT. Xfinity store was kind and embarrassed they could not fix the SIM card issue, Assurant in my opinion is poor customer service and very poor in phone / SIM card detail replacement. They also keep asking me to send back the old phone, I'm sorry it's gone, lost, nada.

My iPhone was stolen at a local restaurant. Shortly after noticing the theft, I went to the Assurant website in order to initiate a claim process. It was extremely easy to complete online and no sooner after I had hit the send button, I received a confirmation with a delivery date. The claim was made around 4:00 PM and by 11:00 AM next morning, the replacement unit was delivered to my home. Awesome service!

It was very convenient and smooth and the service excellent! The phone arrived the next day and that was hallmark! I liked that the customer service rep was courteous and I could hear her smile in her voice.

I was ready to be frustrated but as it turned out the service was excellent from beginning to end. I would definitely recommend that insurance be used and how easy you made the process. Superseded my expectations. Thank you.

Bought a phone and dropped it the very next day. Phone was cracked and scratched. Insurance was easy to deal with online. Replacement came in 2 days. The package came with an envelope/package and postage for easy return!

Not the best experience. I have been paying for my insurance for over 2 years. This is the first time using it to get a replacement. I'm not sure what happened but I didn't get my replacement phone. UPS tracking ** shows it was delivered on 12/11 but the package was not there when I got home. When I call your team to get answers about where my phone was the only option they give me is opening an investigation through ups or buy a new phone. I'm still without a phone waiting on ups. Like I said not the best experience. Hope I get my phone soon!

All I can say is 5-Star Service. They were quick and efficient. Great attitude as well. I’m sure I was driving him crazy on the phone. Still pleasant. Love them! Great job!! Happy Holidays! Thank-you!

Always great customer service. This time I did everything online and it was fast and easy!!! Keep up the good work. The phone was here the next day, everything was in the box correctly. Switched everything over with ease.

Thank you for the replacement of another phone. Service was great and associates. The only issue I have was that the phone didn't come with a new charger. Surely when you receive new phone you supposed to get new charger as well but the old one works fine. Thanks again.

This was the easiest claim that I've ever had to process since owning a cell phone. Everything needed was easy accessible. I received my replacement phone within 48hours. KUDOS ASSURANT!!! Please continue to keep this option open for technical savvy customers.

Great staff... Prompt and efficient service... My phone was lost at the airport and I immediately went to the nearest T Mobile store and report my phone.... I had to purchase a new chip... Then I contacted the insurance and the next business day my new phone was at my door... Thanks a mil...

Assurant delivered on their service promise. I submitted a claim for my lost phone and received my replacement phone in 2 days. The $50 deductible was affordable and they accept various forms of payment.

Went to store to get phone fixed (cracked screen). Instead placed an order for replacement phone. All I received was excellent service from both the agent at the store and the customer service at Assurant. My new phone was received the very next day.

Great customer service when I started my claim and the replacement phone came within two days after I submitted the claim, then again we contacted customer service a second time and the person whom took care of us was really pleasant.

The lady that helped me was right on it as great service including the gentle man that instructed me to fill the email claim. Fast and easy secure like they said. My phone arrived very fast. This is my 2nd time using my insurance with you and very good so far!

Claim process was pretty swift and accurate, would definitely recommend to others in the future. At first there was an issue with them processing my claim due to the system showing a Note 20 Plus even though it doesn't exist, but the issue was rectified within 24 hours and my device was shipped within 2 days.

My grandson ran over his phone. He tried calling Apple Pay when Assurant told, "Hi, Apple Pay needed to fix it." He called Apple Pay and they said he had to have a appointment and be able to turn off “find my phone”. My grandson was frustrated as he couldn’t get in for a week and the phone would not turn on to get to this function. I then called Assurant and the lady spoke to a Supervisor and authorized the moment of a phone to be delivered to his door. It arrived the next day. So I will say Assurant did a great job.

My service was horrible. I was disconnected 3 times before finally being able to complete my claim. Even though I provided my phone number only one time was I called back. The time I was called back they wanted me to provide my password again. I had to call Tmobile back and be transferred since I didn't know it.

Customer service was impeccable. It was a friendly and helpful call and the transition from one iPad to another was easy. Directions were clear and understanding and would hope in the future that all my calls to Assurant are as friendly as I have encountered.

I have been with T-Mobile for 10 years now. With all that time I have barely made many claims. I have a total of 5 phone that are insurance. My last experience was horrible. One of my boys lost his phone and it took more than 10 days for him to get a new one. Since the insurance company was asking me for proof of purchase and I didn't have a physical copy of that information. I end up having to call tmobile to get that information and even they said that they should not be asking for proof of purchase. I have gotten all my phones from tmobile not sure why they would ask that. It was a bad experiences to go through and honestly I am still not sure why it went that way.

Returned damaged phone on 12/4 per Assurant's instructions, "Just use the shipping materials included with your replacement device..." They are claiming it was never returned. I followed THEIR process, and when I called them their rep asked for my TMobile password or my SS#. I objected and the call was disconnected. If the damaged phone was lost, they should develop a better process.

I made my payments on time. I pay my deductible and what I get a replacement phone after 3 Days what is not worked perfectly so I have to return the phone first to get a “new phone” so I stay with no phone for another 3 days. Why. I don't know. That phone is not my fault excuses COVID. I don't think I pay my bill. I don't put excuses.

I been waiting on my check since November 08. They giving me the run around saying the same excuse every week about they send my check but I still have not received it. Always saying they are sorry but they are not. I just want my money. It not my fault. Y’all didn’t have my phone in stock. Force me to buy a phone. Told me they will give me the money back and I’m still waiting.

Was hospitalized and never received the replacement phone and I don't know what I'm supposed to do. I'm using a phone from my daughter. I was at hospital for Covid-19 I'm much better now I'm home just trying to get all my affairs in order. I would appreciate any help or guidance in what I am to do? This is very confusing for me as I am disabled and have a tumor on my brain but I do well with help from my caretaker and my family. Please advise me on what to do. Thanks in advance.

My phone replacement was easy. The people worked very nicely with me. They explained it to me and had my phone sent out by Friday night, the night I called and it arrived that following Monday. I was very pleased with everything...

My experience was easy, quick, and efficient. I dropped my phone and the screen got cracked. I called the Assurant number and was able to file a claim in a matter of minutes. My new phone arrived in about 2 days.

Device was replaced in good time, and associate got the device set up and got info and apps recovered in good shape for me, very pleased with the process of the recovery and all the help. The store associates were happy to help with the whole process, thank you.

It's been since December 5th and I still haven't received device and use phone for business and is honestly hurting pretty bad. Have been told to wait another 10-14 days. Waiting on next response currently.

Job well done. Received the phone quickly as promised, phone was shipped and received within a few days. Phone was in good condition that was received, would definitely recommend getting insurance with Assurant insurance.

Phone came fairly quickly. The process was online and simple. Came with envelope and shipping label to return broken phone, dropped it at Fedex to return. New phone was a upgrade that was a very nice surprise!

Very unhappy calling Assurant. I was calling in regards to my iPhone plus 8 on 12/18/20 not working. I respect the policy that the company has but if a customer is answering all the personal questions and everything that is needed to a representative there is no need for denying to help a customer. Turning away a customer when help is needed. Very bad experience with this company. I prefer going directly to the store.

I am very dissatisfied. I am still waiting for the device. UPS never delivered it and the package is...lost? I am without the phone for more than a week (almost 2) and Assurant is telling me I have to wait for the "investigation" to be done. I do understand it needs to but why do I have to pay for it? My kids are home without the device so in case they need me they cannot call me. I thought Assurant will send me another device right away and continue their investigation on their end. I paid $ 150.00 deductible plus I pay to TMobile monthly for the insurance for the phone (Samsung S7) that is not even worth that money. The service at Assurant - horrible. They tell me to call UPS to see what happened with the package. Me? The customer who pays for the service? I am speechless how ignorant and how not helpful the company is.

My experience with Assurant claims was seamless and very thorough. My phone came faster than I expected and the agent was very knowledgeable. I will definitely use them again in the future. They upgraded my phone with a newer version and I couldn’t be more pleased???? Thanks guys.

My iPhone 12 was stolen, had to call multiple times to let them know it wasn't lost. The last lady I spoke to when I received my new iphone 12 replacement was supposed to activate my service but instead ended up unblocking my old stolen iPhone 12s IMEI number! Horrible service. I hope I never have to go through this hassle/problem again!

Assurant asked me to review a recent transaction with them concerning a phone replacement. I've had to use them in the past with 6 kids with devices as well as my own with no issues. This time around my son had dropped his J7 prime and broke it to where it wouldn't work at all. Even being an older phone I've kept the insurance on it. It seems they don't make that model anymore so assurant sent a replacement that ended up being an upgrade. A Samsung a51. It IS a newer, more capable and compared to the new price of the j7 more expensive. This to me is the epitome of great customer service. Rather than trying to find the lowest comparable replacement or going to a device that would be considered inferior, he got a bit of an upgrade. It was very fast as always too. I submitted the claim on a Saturday I believe and it was shipped and we got it 2 days later. I sent the old one back in the prepaid envelope no muss no fuss.

Thanks Assurant team for turning this around and helping me. A very nice lady reached out to me shortly after my post and reassured me that this would get taken care of. Well, she was right! I received the check in the mail via FedEx on 12.18.2020. She followed through with her promise and I am a very happy person. Thanks team for turning this around. I give a 4 because there's room for improvement. Cheers!!!

Well it took a little time for me to fill it out but the service was nice and friendly. I just sent my phone after receiving the device they sent to me. I’m going to see how my phone look when they are done with fixing and send it back to me. Thanks.

Beyond Amazing. Super fast arrival. No complaints at all. Thank you for your amazing service. My phone arrived two days after my claim processed. I then used the package that came with my new phone to mail out the damaged phone. Thank you once again.

My entire purse was stolen when my phone was stolen. I sent all of the identification I had. I was told it would work on the phone. Then was rejected several times. Even when I emailed everything I had it was rejected. I finally got my replacement id. Which took 3 weeks and it was rejected twice! Then once the process finally goes through, I was reassured that I would receive the same phone and color. I was EXTREMELY disappointed to not receive the right color. As I had grown really fond of the Aura Glow. This new phone doesn't hold a charge very long either. I have been disappointed with Assurant once before about my smartwatch and Tmobile doesn't really help in rectifying it without shoveling out more money. It's frustrating to be paying for something that doesn't really help, and sends refurbished products with them having issues.

Lousy. Absolutely lousy. The first replacement device didn't work. The second replacement device has a big streak in the screen. For the amount of money Assurant charges this is completely unacceptable. I'm really mad. They should reimburse me for the hours I've spent on the phone, and driving to and from FedEx to ship the non-functioning devices they sent me. What's really infuriating is the note in the box saying how my replacement device was checked and double checked. That's obviously a bunch of garbage.

When I filed the claim the Metro person used the wrong IMEI number for the claim. So the replacement device was blocked. The device for my second line was blocked and for 10 days I have been without a phone. Now I have to send the replacement back, wait another 10 days, file a new claim and wait again for a new replacement device. Your customer support team sucks because you guys locked my phone but you can unblock my phone for 3 days which turned into 5 days and yes this problem started on the 5th and today is the 14th and I'm still blocked from using my phone. Your service is crap. Your team members basically called me a liar. Then lied to me on me getting my phone unblocked and refused to help. I will never pay or use this service again. I would rather pay the 350.00 for a new phone than waste my time and almost lose my job dealing with this company.

My phone broke on Saturday morning and I was advised could not get replacement till Tuesday which is unacceptable. In the past they would next day air phone to me, need phone for work and cannot go without, went and found a used phone & purchased Sunday so I could conduct business.

I filed a claim for a new phone and NEVER RECEIVED IT even though I was told by your company it would get here in 48 hours. You did take a payment that you had no problem with that. Now that you owe me a phone there is nobody to be found. I WILL REPORT YOU TO THE BBB AND ANY OTHER AGENCY IF YOU DARE TO CHARGE ME THE FEE. You can not charge me for anything you said you delivered.

Your customer service is revolting. It's horrible. I had to cancel first order just because they were so incompetent. Really need better customer care and half the employees barely speak English. Fix your customer care.

Quick services, package delivered on time. Went to T-Mobile store. Got good service plus were able to get another phone. The person who service me were very generous, polite and understanding. I will recommend T-MOBILE service. Service is good where I live. Bad service in Welsh, Louisiana. Service goes in and out or connection drops.

I was very pleased with the help with my claim and the quickness of replacing my phone. I received my phone the very next day. The customer service representative was very helpful with my needs. I would definitely recommend your service to my friends and family. Thank you.

It took way too long for transaction or to speak with someone. Process was involved and could be a challenge during pandemic. In addition, during covid additional time could be given for return of damaged components.

I didn't know I had to pay FedEx to ship the phone back knowing they said I didn't have to pay. So I think that people needs to that they have to pay when they sends their old phone back. So that was very hard to do cause I didn't have the money to do that. Thank God that I had some coins in my car to pay FedEx just to ship my phone back.

It took almost 2 weeks to get my phone due lack of communication. They never called and said the needed more information. I hadn’t to call when I realized there was no tracking number sent. Then there was no call to charge the card I gave them days before. I again called to see what my phone was supposed to arrive and was told it was not sent out. The rep said that someone was supposed to call for Authorization to use the card on file. Filed the claim on the 24 of November received the phone the 7th of Dec. unacceptable. My husband owns a business and lost out on thousands of dollars.

Assurant phone insurance is a blessing! They had my new phone to me immediately! And everyone I spoke with was very helpful great job guys. Highly recommended. Happy holidays and God bless.

I was surprised how fast they brought me the new phone. I was very satisfied and I sent the old phone back. I wonder how much more I have to pay on this phone now. Thank you all for your help and have a Merry Christmas.

Company just send refurbished phones to replace even brand new phones. T-MOBILE should have their own insurance program. Paid $99 deductible plus $18 a month is excessive to receive a so called guaranteed refurbished phones.

I appreciated the prompt response. Thanks. But I'm very unhappy with the phone sent. It has many problems and even smells like it's burning. The back button and other things don't work, at best unreliable, very often doesn't do what it should. I will need to replace it which is another big headache. I would love you to help me through this. Thanks a lot.

My replacement phone was a different phone than I had and it's not even part of Metro inventory and does sell them as they have been discontinued and I have been mislead by the Assurant phone insurance company and replacement phone doesn't work right and I have been talking to supervisor and put me on hold for hours without ever help me with. Want me to send the replacement phone back to them and leave me without a phone and lose my phone number that I've had for years.

Assurant has definitely improve in the past year. Price are better and when you get the phone replacement they even include a new phone charge, USB connector and head phone!! Amazing!! I was extremely happy this time! Thanks Assurant.

Almita was very cordial and helpful during my initial call to open the claim for my damaged phone. Received the unit the next day. The replacement unit was different than what I originally had (they don't make the model anymore), so I got a new model that I am still learning about. There was no charger included so I had to buy separately. I'm looking online for instructions. All the people I spoke with were professional and helpful. Overall I was satisfied.

I wish they would have shipped my phone in 2 day like they said. They shipped it and it arrived 4 days later and it was another model. I wish they could have called me and asked me about my phone not being available. Even though they replaced with newer model it is much smaller than my S9.

I put in a claim for my battery draining fast, got my replacement device and before I could transfer my info to the replacement it broke. The screen went black with a pink/purple line going down the side. I got another replacement and in about a week that one went bad. Battery wasn't keeping a charge. So I got another replacement and that one went bad also. This last one I got when I made a phone call or received a call the person on the other end couldn't hear me or they heard static or echoes. I put in like 4 or 5 claims because the "REFURBISHED" phones are junk. I keep asking for a new phone because I bought my phone new and made all my payments on time. And when I have to put in a claim because my "REFURBISHED" phone breaks and I get another one I have to take time out to transfer everything over which is something I shouldn't have to do because I should have been sent a new phone. It's ridiculous that I have to go through that.

Assurant is a absolutely garbage company and their employees lack any sort of knowledge especially their supervisors who approve claims, you guys need to research that when you purchase online from Samsung they don't put IMEIS on their receipts. I had a claim before and provided my online order with NO IMEI and they approved but this time it was generally like they were basically saying I was lying I purchased the device. Horrible company, horrible customer service, won't reach back out to you to call you back. Tmobile deserves a better insurance company.

Tmobile transferred to Assurant to process the claim. I attempted to use the online claims form because the recording requested as they are experiencing long wait times. Online was unable to process so I talked to an agent. The agent said they could not process, to call tmobile. I waited 2 hours to talk to mobile. They said there was nothing wrong and waited on the line while I called assurant. The agent then asked me a bunch of questions then directed me to finish it online. The tmobile rep asked why she couldn't finish it since we already had them on the phone because I already had problems with the online claim. The agent verified my address and information then transferred me to make the deductible payment. Total time to file the claim was 2 1/2 hours, not including the 2 hour wait prior to being transferred to assurant the first time. I really did not feel like the assurant agents gave me good care.

I still have received my replacement device although I was told it has been shipped & delivered. I have contacted Assurant and was told an investigation will be open, and it will take another 10 business days for a decision to be reached. I'm really not happy about this experience, just thinking I will be without a phone that long makes me sick and wondering what type of customer service assurant provides?

The experience was fine but the lady handling my replacement did not seem too interested in my claim; and seemed to be a bit slow in handling the order. Did not want to ask any questions for fear it would mess up the order.

Sent a replacement phone that didn't work. Made ME use warranty on it. Took 7 phonecards, 4 sim cards and 6 weeks to get a working phone. I wouldn't recommend you to anyone. Finally Renee at T-mobile helped.. Philippines help desk was worthless.

Really professional representative. He took care of all things needed to have the product in my hands by the next day. Transaction was very smooth. Received product really fast and product was in perfect conditions.

I return my damaged phone to Assurant a few weeks ago. I was provided a self stamped envelope to place the damaged phone in. When the phone was received by assurant, I received an email of confirmation. Very pleased with the process.

Needed my phone replaced. Got it done quickly. Staff assisted me. I explained my phone was not working and had been getting low signal since I got it. I got my replaced fast about 1 day so back in business.

I've called about the first replacement device which was PINK instead of BLUE. TWICE you've sent a PINK device instead of a BLUE device. A call and note was placed to the warehouse about a PINK phone being received instead of BLUE.

First person I spoke to promise me I have a phone overnight. It didn’t come. Five days later I called back. Someone else told me that the order was Incorrectly placed and had it fixed and sent me on the phone. They sent me the wrong phone which I still have in my possession. Not sure what to do now. I really wish this company would get their act together.

I put a claim in and my replacement came in overnight. I truly appreciate how quick the item came even during holiday season. When and if my phone ever goes down again I will def. be going through insurance again.

Tremendous service. I cannot complain about the service besides the delivery agent being late with delivering my package. Thankfully, I’m back to conducting business and communicating with family. The service agent was courteous, respectful and very helpful.

I lost my phone and I had to get a new phone. My experience was great. Everything went well far as customer service. The only complaint I have is if I’m paying insurance every month and this is my 1st time getting a new one why did I have to pay $200 to get another one?? That is crazy and I needed my phone and had to borrow money. Y’all should change this Because it was unfair.

The process was easy, simple and quick. No problems and get my new iPhone back so quickly as soon as I paid. Assistant was friendly and explain to me what to do and the steps. I high recommend Assurant. Thanks.

This warranty company is horrible. I was sent a broken replacement device. Called and was told I have to send back the broken replacement device before they can ship out a new replacement device. Horrible warranty company.

For every day I was without my phone, I lost $100. Are you going to reimburse me for the losses, while you all sat on my application? Didn't think so. I can't understand why it takes three days to verify my identification that I provided.

Well I have still not received my replacement device. I filed my claim on Oct 24 and was told I will receive my device in a few days. Well they sent it to the wrong address so when it was sent back to you they sent me another one. Well weeks go by and still no device. Fed ex tells me that the package they received from you had empty contents. And still haven't received or heard a thing about my device.

Even though I wasn't the account owner I was able to proceed with customer service at a very good and reasonable speed with the account owner. And was satisfied with my employee patience while I translated to Spanish.

Company Marketing material states 24 hours to approve a claim. 3 days after filing was still approved so called and was told “it can take up to 72 hours) which would have been that day. 2 days later still not approved so called again and finally got it approved 5 days after filing. Company info also stated the phone would be shipped overnight and arrive the following day. It arrived two days later. Also Assurant materials states it was $99 deductible for the replacement phone. Was charged $175. SUCH LIES! WASTE OF TIME!! Will cancel policy and just buy a refurbished phone for cheaper and faster. Would have given ZERO stars if that was option.

My experience with Assurant was pleasant and very quick. Told them what happened and they were right on it without any problems or issues. Highly recommend their services. When you purchase your phone be sure you add this insurance.

I had huge problems with my order to the point I was going back and forth with Assurant and Tmobile to get my claim approved. After a month and countless phone calls I finally received my replacement. A big reason for the delay was I would get told to do something by the assurant rep and still get denied after I had done exactly what they asked.

I dropped my phone and the screen cracked (horribly). The replacement process was quite simple and quick. The agents that worked with me in the store and online were very helpful in getting me to the right people to replace my phone.

They were friendly, and fast, easy care instructions on the website or over the phone. Very professional and helpful, you can track your order and your progress as well as shipment and return of my broken cell phone, very stress-free!

Insurance is not for the old phones only for the new phones I think. Please when person has old phone try to market value of that phone not with the phone which are not in production. Person always cannot buy new phones.

It not as simple as it seems, I had to send a copy of my DL in order to process my claim in a special format and it still needs to go into review. Having insurance does not seem to be worth it, and you can not talk to anyone everything needs to be done online.

The representative was very knowledgeable and helpful in giving the highest customer service. She could go be. Very nice assertive person. Need more people in the world like her. Old school customer service ???? service. Thank you.

Quick and easy replacement service. Shipped quickly and the website was very easy to navigate. I liked that I didn't have to speak to anyone and it was all done through the website. The new phone works perfectly.

I have been lied to several times on when my phone was going to arrive. The story kept changing and it took over two weeks for me to receive a new phone. Horrible experience. Thinking about cancelling.

Honestly, I was not satisfied with Assurance because my Son’s phone can’t be changed out because he was using my old Iphone7 phone during this pandemic. And to tell me that is upsetting especially during this pandemic. And you guys know the Apple Stores were closed for a period of time and so you are telling me that I am paying on a phone he is not even using is so unfair. His phone was ran over by a car when he was running across the street for work and it fell out his pocket. So please help me with this phone.

Everything was fine, speedy service, speedy phone replacement, courteous customer service. Thank you for replacing the phone so quickly. It is disappointing that I had to pay an additional $99 for the replacement phone as I already paid for the insurance and didn't realize there would be this deductible but all in all I am satisfied.

The person on the line was very helpful and quick to settle my claim. Very professional and helpful through the entire process. They also let me know that if I had any problems that they would walk me through the process of transferring my info.

Unfortunately, I fell & damaged my phone & had to file a claim for a replacement!! Assurant made the process possible with little effort from me. Being a senior citizen, this is greatly appreciated!! Thanks for all the help in getting this matter taken care of!!

I lost my phone and filed a claim for a replacement. I was not sure if it would be replaced since I had recently filed a damaged claim on the same phone. After filing I received my new phone without difficulty. So glad that I had insurance.

There is a large section of the bottom left of the screen that goes unresponsive from time to time. It is right over the keyboard, so that is very less than ideal. If the screen is off, you can visibly see the spot where the glass was not properly glued down. The volume keys are very sticky and also unresponsive.

The website to file claims needs revamp when it comes to entering a phone number when an account has multiple phone numbers, it’s not specific. The text message will need to go to a device that receives text. It wasn’t easy to start over if the number was incorrect. Otherwise it was smooth process after I made automated call and resumed online to complete.

Iphone was broken and the replacement process was easy. Placed the claim online and the phone was sent out quickly. The return was also easy with just replacing the old phone in the box. I had a little frustration in the beginning because I did not have a Tmobile pin but the customer service representative helped tremendously.

My experience was AMAZING. I got my new phone the following day after speaking with customer service. Customer service was extremely helpful in making sure that my new phone arrive as quickly as possible. I'm very happy.

Replacement device was bad. Customer care people adamant to listen the issues with the replaced phone. Replaced phone bad/refurbished phone. Hence I cancel my order. It is useless paying insurance, since 5 years and it is utter waste of my money.

I lost my phone on Saturday November 28 and filed a claim on the phone with a representative. He took all my info and said that I was supposed to receive an email to upload proof of identification. I never received the email so I called back again on Tuesday and spoke to another person. They told me it takes time to receive the email and also for them to ship out the phone. So days go by and on Wednesday I ask my daughter to check online and turns out they never filed my claim and I had to do it on my own and wait another extra 2 days for my phone to arrive. I was very upset and annoyed that I had to wait a week to a get new phone when I'm paying insurance for a reason and especially since my phone is something important. It's what I use to communicate and go everywhere so I had a hard time with this.

Overall very disappointed. Received not only a phone which was not identical to my original device but it was also someone else's used (reconditioned) phone not a new replacement phone. Not worth the money I spent over the course of the contract. I could have purchased a brand new phone that actually was an identical match for my old device with the money that was spent on this insurance.

Overall I was very pleased. The only thing I would have them do different is at the end after you've filed your claim they ask you to call. I completely forgot about that and my claim was not actually processed until I called. I would suggest they do a follow up call. The payment is processed almost immediately and this just avoids any further delays in getting your new device.

You guys were very helpful and explained things to me far as my coverage for lost and stolen phones. My 9 year old daughter lost her phone and was very distraught, this is my line of communication to her because she doesn’t live with me so I was glad to be giving the opportunity to have you guys take my claim so I could replace her phone.

I received a device to replace a device that was damaged. When I went to activate the replacement device the IMEI number was already assigned to an account that is not mine. I contacted the office and was instructed to send the replacement phone back with the provided return label. The replacement device was mailed out on 11/27/2020 and it is now 12/8/2020 and I am still waiting on a working replacement phone and have been using the damaged phone. I paid the deductible and I pay the premium for your insurance program and yet I am still using a damaged device. I am not happy with your service and I am considering canceling your insurance based on this poor experience with your company.

Everything went smoothly, answered the questions and then they asked a couple more but review time was short. Emails were sent every step of the way for status and next thing you know, I have my replacement.

I requested a replacement on a broken S20 phone. Four days later, I received a S20+ that was a different color than my phone. While I appreciate the "free" upgrade, it really wasn't a free upgrade. I didn't want that big of a phone, I didn't want that color. The insurance payments went up due to the phone and I had to purchase all new accessories i.e. phone case, cover, etc for it as it was not the same size. I was not thrilled, it would have been nice to be notified in advance. Calling in to the representative, she was not nice and she gave me no options it was like this is what you get and that's it.

Phone was never delivered. Have been waiting weeks for replacement while the claims department takes their sweet time. Don't think I will continue service after this fiasco is over. Not worth the cost for this level of service.

The customer service was very good. The representatives listened to me and responded well. The only disappointment was I kept getting emails stating the phone was mailed, and I could not track it until the day it was arriving. But, it was all good.

I was sent the wrong phone now I have to wait for my money to come back on my card to get the right one. I would’ve preferred to just transfer the money towards the right phone. It’s already been over a month since my son hasn’t had a phone.

I called to report that my replacement phone was cracked. I was supposed to get a label to send it back but still haven't received one. I will have to call back again and I don't really have time to keep calling.

Tried to file a claim on a broken phone. Using another phone that is covered under them and they said since sim was not in broken phone they denied claim. How can a broken phone be used? All day and got a rep that just sat there saying no because had to wait to get money up to pay deductible just for some yutz to say the sim card was not in the phone being claimed even though paying for broken phone, good phone and a watch thru them. Totally stupid people. Stupid reason. Company sucks on service and does not follow up with valid reason. Even went so far as to say they only insure the sim card!!!!

Quick response, replacement phone arrived in 3 days and works well. Overall good experience. Returning my old phone was easy, using the supplied materials. I have no complaints about the service from Assurant.

My new phone was delivered in a matter of 2 days. The person who took care of my claim was knowledgable and experienced. The new device was very well packaged. Great experience over all. This insurance company is one of the best out there.

Everything went smoothly. I had a great experience. I would recommend Tmobile insurance plan to anyone who purchases a phone especially if it's a Note 9 or better. 5 star service in my opinion. New phone is great.

I fell and dropped my phone. The girl I spoke to on the phone to transfer my data from my old phone to the replacement (who was working from home) was phenomenal!! Originally, I went into the T Mobile store on West Sahara/Cimarron. The employee didn't even try to help me. All he did was take out the SIM card from the old phone and put it in the new one. He didn't even try to do the transfer. He said that was all he could do. He was very rude. If it weren't for the young lady on the phone, I would have considered switching phone companies...So kudos to your people working at home. Poor service in the T Mobile store. Please recognized the employee that helped me. She was professional, knowledgeable and kind!!

Had to get a replacement for my grandson broken phone. It was one of the worse experience I ever had with a company. It took days, kept getting runaround, talked to so many different people, all told me something different then the only way I could get in touch with someone was on the chat.

When my phone fell out of my pocket and landed face down on the parking lot, the day before Thanksgiving, I was afraid it would take a long time to repair or replace so I waited until Friday to file. By Monday I had the replacement and instructions on how to transfer even though I had no control over my old device. Thank you!

You sent me a different phone than the one I'm replacing. I claimed a Google Pixel 4a 5g (128gb) and you sent me a Samsung Galaxy 8+ (64gb). So not only a phone that doesn't have 5g but also half of the data space. At the very least you could've contacted me asking if the galaxy s8 was an acceptable replacement. Please let me know when I can expect you guys to have the Google pixel 4a 5g in stock. Thank you.

Your online system said my son's address did not exist so did not ship the phone to him but I was not notified there was a problem. Now the upgrade credit promotion I was trying to take advantage of is over because of the delay and I can't afford his new phone with the deductible I spent to get a working phone to trade in. This is a huge ripoff and I will never insure a phone again.

The 1st 3 weeks NO ONE person explained clearly they could take an Image from my Serial # from phone's screen and just attached it to my original receipt. The phone was not the international version as original, I don't even know if I can use the new phone you guys sent with a different company within the US. Very disappointed.

Only issue was not being told my claim wasn't fully completed as payment was not completed online. There was no email or anything saying payment wasn't processed. I was under the impression everything was done. It delayed my order several days until I called and asked why claim hadn't processed. After that everything went quick and smoothly as expected.

At first just getting the claim started and processed was very difficult. The 1st time I called I was on hold for a very long time then the second time the guy hung up on me without even letting me speak. So I wasn't too happy.

I was not happy with the claim process procedure. I called the phone number and talked to an agent that took my information and as we were finishing she said that I had to make the payment on my end rather than her connecting me to the line to make the payment. She said I had to answer a text for me to make the payment and I never received the payment link and I was hung up on by rep. I had to callback and go through process again with new person that was helpful rather than first agent.

I liked the fast service that was provided for my cracked phone, the phone was starting to have issues like dropping calls, texted messages were not going through. I appreciate the fast service. Thank you so much.

I really appreciated an immediate delivery. The customer service is excellent politeness, understanding as well as Patience of the representative is very good. I recommend everyone I meet to have your service.

I had to replace my phone and with Assurant. My fee was low and the new phone arrived within the following business day. The customer support team was excellent and I would recommend everyone.

Very prompt, immediate, attention and resolution. I was amazed with the results. Very impressed and appreciative. The person who answered could be understood and had answers and if they didn't know took time get answer.

CPR that handled the screen replacement did a great job. Timely and fixed right the first time with no issues. My issue is the high deductive charged ($175) for just the screen replacement. I didn’t replace a phone, just a damaged screen. For as much as we pay for monthly insurance to charge $175 for a screen fix and it’s not even a new phone is way too much. If I had another option, I’ll use it next time.

Well, when I lost my iPhone 5, I figured I was covered to receive a replacement phone, since I had damaged my previous iPhone 5 and it was replaced with a 5. Because it happened the day before Thanksgiving, the replacement phone took five days to arrive—not the overnight that was promised. This is why I've never disconnected my landline; you never know. Also, I didn't expect to get an iPhone 7, and had ordered the wrong case; that needs to be sent back. There's an appropriate case in transit, which should arrive in a few days. All in all, this was a satisfactory—if frustrating—exchange. All's well that ends well.

I paid the deductible and monthly bill. I lost and reported my cell phone lost on November 25, 2020. It is December 6, 2020 and I still do not have my replacement cell. Is there anything else to be said?

I was able to easily go online and enter my information. What was wrong with the phone and within a few days I had a replacement device. Was able to get new phone up and running within an hour of receiving replacement at my home. Thanks Assurant for such an outstanding experience.

Was a very good service. I get my new device super fast, I call them and explain what happens with my Samsung Galaxy Note 10 plus and they recommend me what to do and how, I totally recommend this company. Keep the good work, thanks.

Phone screen smashed when a glass fell from the cupboard and landed on directly on my iPhone. Easy ordering - the form requests basic information. Quick deliver - tracking number provided and received replacement within 3 days. Smooth process overall. I would recommend Assurant.

Superb. Professional. Friendly. Courteous and effective. I would definitely recommend T-Mobile as a provider and Assurant as an insurance company. Everything went exactly as planned and the product arrived prompt the next business day. Thanks.

The process online was quite vague and I was not sure if it was processing etc... But once I called in and spoke to a representative I was extremely satisfied with the process overall. She was so helpful and pleasant, and I appreciated her very much!

Tablet screen crack by accidental fall, I think my deductible was too high for an equipment that is not longer in the market $100.00. Everything else went smoothly and I received my replacement very fast. I sent my old equipment back already. Thanks.

The service was good. Everything was quick. They provided all the packaging. Everything is done online. Make sure that you have all your information because you'll have to start over if not. Also, the phone queue is impossible to get through.

Claim was promptly reviewed and approved. The total process, from beginning to end, was seamless and very professionally accomplished. We now have a new, indispensable replacement phone! Thank you for your prompt attention to this claim.

Got my phone quick, replacement works fine. I have had T-Mobile for a while and have no complaints. I have service everywhere when other people don't, my hot spot works on all my devices and my plan is good.

The delivery of the replacement phone was fast but when I received the replacement phone it did not work. The screen was broken so now I’m still phoneless and have to wait on another one to be sent.

I find it extremely unpleasant that I was robbed at gunpoint and my phone was taken from me at gunpoint and still was made to have to pay for the deductible. I would have understood had I dropped the phone and it was damaged or left the phone in car and was taken or left some place and it was taken.

My phone call was great. Pleasant voice. Understand. She made it quick and easy. My phone was cracked at work by one of my residents. She understood and said accidents happen. Although she was in another time zone she sounds bright and cheerful. I would line her on the phone anytime.

It was easy to file a claim to replace my phone. I got the new phone within a few days, and send back the broken phone a couple of days after that. Insurance is worth it if I can get phone replaced that smoothly.

The process of filing the claim was really quick and easy. Received the replacement phone in 2 days! The entire process was hassle free. And the lady I spoke to was really nice and helpful. Overall a great experience.

I pay my cell phone provider $180/yr on 2 separate phones for Assurant cell phone protection plan. Screen cracked on one phone & they tell me there's nowhere in this area to bring my phone to be fixed for the $29 coverage shown in my policy. Keep in mind I am in a very highly populated area between Fort Lauderdale and Miami Florida. I am forced to send my phone in to be repaired and pay a $99 deductible. Not only will I be without a phone for 9 to 11 days but paying a much higher rate than I'm supposed to. I feel I am being scammed and wish that my cell phone provider did not have this company for protection I feel I am being scammed and wish that my cell phone provider did not have this company for protection.

I am well pleased with your service, from start to finish, I do not have any problem and your staff are professional and up to the task. Timing was very efficient and received my replacement phone on time.

Terrible treatment. In over 6yrs I carried this insurance this was my 1st claim. Got lots of running around by constantly denied my claim by asking for more documenting that I didn't have. They dragged me to the mill. On my next new device I will refuse to buy insurance for Asurant. Not mentioning the constant premium cost increases. They are the worst.

The replacement phone had a chip in the bezel. The bezel also feels weird like it has a sharp edge I assume because of aftermarket display replacing whatever the phone had before and not being the exact same size. And the sim card wasn't the right size. The sim card YOU sent didn't fit the phone YOU sent. The online form process wasn't easy either. All in all I'm not happy with the replacement. But I'm happy to have my phone replaced. It's in an otterbox case now which is difficult to put on and take off. Otherwise I'd send a pick of the nick in the bezel. It's on the left side by the bixby button.

Dropped the S9+ and cracked the phone screen in several places. It is returned for service and replacement...Great service and I'm truly willing to recommend you all family members and friends. So far everything is working fine.

Very quick, and easy replacement of our broken cell phone. The process was very easy to understand and complete. No complaints here, whatsoever. Having an easy process makes an already stressful situation so much better.

Very easy experience. Didn't have wait long. The experience while actually filing online was simple. The fee is reasonable. One thing that did confuse me was when all was done I was notified that I had used two claims and to contact T mobile to find out about any further claims. I dont see why anything would change as I'm still paying for your service each month.