Assurant Phone Insurance Reviews

When getting out of my car, I dropped my phone in my purse (or so I thought). While in the store I searched for my phone but couldn't find it so I went to check my car. On my way to the car I noticed my phone was in the parking lot driveway on its face. I couldn't believe I dropped it outdoors because I didn't hear it fall (due to it having a phone protector). However, when I picked it up, I saw that it had been run over which caused damage to the top screen. I ordered replacement phone and was surprised to receive it the very next day! Kudos to this company. I was able to follow the instructions by the Rep after scheduling an appointment the following day. I'm back in service! Grateful for the speedy turn-around time! Thanks.

Ok so after the 3rd try and being on hold for 2 hours at a time we finally go everything taking care of and the last gal I talked to took my payment over the phone. Thank God. She was great. So we're the two guys that helped me before.

First off they offered me free next day shipping and it took a week for my replacement phone to arrive. I addressed to the supervisors and they basically told me I couldn’t do anything. I asked to speak to the people above the supervisor and I was told they would give me a within 24 to 48 hours. It’s over a week and I still haven’t received a call. This insurance company is TERRIBLE!

Thank you for the rush delivery. The replacement phone speaker when on the phone is not loud enough to hear so I am assuming the phone was pre used or refurbished and would like to know how to replace it.

Customer support was very patient with me over the phone and reached out to FedEx to send me my replacement phone the next day. I'm impressed with T-Mobile and Assurant's organization and fast delivery.

I was unable to get the the serial number because the phone was inoperable. I was transferred numerous time and was told they could not assist. Then finally was transferred to someone at TMobile who provided the incorrect information. I only found out that my claim was not approved due to incorrect information is because I called to check the status. No one ever reached out to me.

Very efficient. They resolve so fast and easily. I am so glad. Personal are so pleasant too. I receive my phone so quickly and good conditions. I really recommend. And the service online is so good too. It was easy to fill my application.

I lost my phone at the grocery store and had to have another one sent. The new phone was sent to the wrong address and Assurant was very understanding and helpful. After a couple of days, they sent me an email confirming that once again they were sending me another phone. And I received it the following day. Thank you.

This was fast and easy for that I'm most grateful. I have family members on my account so helping them to replace their phone when they need it most. 2 days or less we had the phone. That's great service.

Easy to have my phone replaced after it was damaged. I was able to transfer my data without any issues with the instructions that were provided. The postage paid envelop that was included made it easy to return the damaged phone.

Very professional experience. Very quickly received my replacement and very happy with results. Thank you. The product I got is just as good as the phone that was broken. I feel Assurant is very good ???.

Very easy and quick process to receive my replacement phone and send in the old one. When I needed to call in for questions and clarification the representatives were all very helpful and answered all my questions.

You guys gave incorrect information. I was told to get my phone fix would cost $100 instead of the $10. The representative did not verify the phone that needed to be fixed. (Don't know the order number.) T Mobile resolved the problem.

I've been paying for insurance on my phone since I purchased it, incase the inevitable happened. And it did. On 12/23/20 I dropped my phone and broke it. I filled out my claim on 12/24/20 before heading to the beach for a week. I never received a confirmation email or any type of communication from Assurant. After calling today, 1/6/21, they told me they should've sent out a replacement or contacted me to let me know they didn't have the right phone. I was never contacted by anyone. This company is a joke. I asked to speak to a supervisor about it and they informed me I could get a discount on the deductible or something similar.

I had a great experience when I called. The guy was very helpful and helped me with everything I needed. Thank you again... the phone arrived fast and it works great. I have no complaints about my call.

Good service, processed timely (during holidays) and received the day expected which was a little over 2 days but it was the holidays. Email notifications were clear and concise and instructions were easy to follow.

I dropped my phone, which cracked the screen and damaged the front lens camera. I had it repaired as recommended at Batteries Plus. When I got it back, the phone screen was fine, but the front camera wasn't working properly. I went back and was told I'd have to submit a new claim with another deductible applying, but then was told that they couldn't even repair/replace the camera. So now the front camera isn't working properly and I'm told there's nothing they can do.

Very pleased to see the new phone in a prompt time. I just received a letter stating that I haven't sent my damaged phone back. I sent my damaged phone back the same day I activated my new phone in the package you furnished. Please call me if you have any questions.

All good EXCEPT... Once I rec"d phone on 12./24 COULd not for the life of me get phone to turn on. Spend time on Xmas with friends and family still No one could get it to work..Then spent 3Hours at T Mobile on 12/26 only to find out was a bad sim card that came with phone., Needlessly I was upset and did not get to have Xmas messages nor pictures.

The process was easy and fast. Got approved within minutes and got my replacement tablet within days. There was no issues getting approved and no extra money with the exception of my $99 deductible, it was just as stated in the contract. Awesome service!!!

The customer service was great. They were able to to take care of everything I needed. Everything was taken care of pretty quickly. The customer service reps were very professional, helpful and informative. Also, I received my phone in a timely manner.

The staff was very friendly and helpful. It was a pleasure working with Assurant and will not hesitate in recommending its service. Thank you. I will use Assurant when I purchase my next phone. It is well worth having the peace of mind that someone is there to help replace a phone that no longer provides my needs.

Dropped my phone which resulted in cracked screen. Dropped it a few more times and it ended up with more chips resulting in my touch screen not working properly and having to use the S-pen to navigate. Made a claim and was expedient with new replacement phone! Was surprised for that. But I guess that's how they roll!???? Wonderful service all around! Thanks!

The phone fell down and the glass broken. I call the insurance and they send another very quickly. I like this insurance and will recommend to my friends. They assisted me with courtesy, friendly and respect when they told with me.

I had to replace my damaged Samsung Galaxy 8 through Assurant and received a refurbished Samsung Galaxy 10e that wasn't in a better condition than my phone. I returned the phone in the USPS envelope provided and the Tracking confirmed a successful delivery yet I continue to receive emails from Assurant requesting me to return my device.

My grandson mistakenly picked up my phone when leaving the house, forgot it was on his lap and dropped it on cement, apparently then stepping on it because it was severely damaged and was inoperable. I went online on my daughter's phone and filed a claim. That was on a Sunday and I got the replacement phone on Tuesday.

I originally called but had to cut the call short and I was called back a few days later by Assurant, they were following up with me. I then decided to take their advice and finish my claim online and the whole process was very easy. The replacement Device came to me, practically, overnight and I was given plenty of time to send the broke Tablet back, thank you so much Assurant!

Given in a timely manner. Phone was in pristine condition and return was easy. Amazing service and when an issue happened it was fixed easily with quick responses and efficient communication between employees.

They was pretty understanding to my situation and they acted really fast. I had trouble with my phone and no fault of theirs. It was mine. I sent the wrong number when I sent it off the first time so I had to resubmit my claim and they made sure I got my phone in one business day. My first experience with this type of problem and they was awesome. That's why I gave them 5 stars.

I love how fast and efficient the process was. The device that was shipped pretty fast. I didn’t expect to get it that quickly. I’m glad I had the insurance arm and got the phone just in time for a Christmas gift. Thank you so much.

The replacement of my damage Apple tablets was seamless and efficient. I went online and describe my damage and paid the deductible and within days had my replacement. Speed of the replacement is very important to me as I am a realtor and utilized my tablet for my business.

Very smooth process. T-Mobile and Assurant made the process easy. When on the phone with T-Mobile I was given number the insurance company would need. Then I was connected with the insurance company, the number was needed.

Recently had an iPhone on my family plan that was dropped and the screen was damaged or should I say shattered. Fast, easy claims process and received a replacement phone within two days. Great job!!!

Battery of this replacement phone doesn't hold up well especially in cold days. I have to carry a portable battery bank with me. It's working fine though. That's the reason why I give a 3 star rating to the survey.

It took a little work on my part find all the information, passwords and PIN numbers that I needed, and I ended up having to call in-person instead of using the web-site, but when I finally got thru, everything was easy-peasy. And I kid you not: the new phone arrived the next day!!! This warranty was well worth it!

Another great experience. This is a must have for me. Definitely get my money's worth. Only one time I have I ever had a bad experience the phone I was supposed to send back never arrived and according to the tracking never was even shipped out. I was kind of mad about that at first but I went ahead and chalked it up and paid for it. It wasn't as much as paying for a new phone. Now on a document the phone as I put it in the package I document it as it goes in the mail, pictures and everything so I never have to deal with that again. And I will still sign up for it every time though it's worth every penny.

The process was very easy. Answered all questions and received the new phone the next day. However, the instructions were very vague when it came to converting the information from the old phone to the new phone.

I have received two replacement Samsung Galaxy Note 8 phones from this company in which neither one of them are functioning properly. If I receive a call, I CAN NOT answer the call unless I use my bluetooth device or put the call on speaker. BOTH Phones sound EXTREMELY Distorted and there are times when I can't hear the person on the call at all. I have spoken to two "Floor Supervisors" and three or four of your associates and have been dealing with this issue since 12/16/20 and it is STILL unresolved.

Very pleased with representative. She was very courteous. Knowledgeable. Helpful and patient. You guys need more representatives like her. You should have her train the new employees or have her do the training video.

The customer service was very good. Everyone was helpful and friendly. The online application was step by step instructions and no problems. We are happy with the whole process and have no complaints.

I've been having issues with my replacement device. Customer service will only send another device after they receive the 1st replacement device. I would have to go without a phone in order to do that. Replacement devices are refurbished devices not new devices.

After I made my claim With lady number one very nice. The Automatic system didn’t take my debit card information. Something went wrong and I ended up with customer service again. The guy I had this time was very unfriendly and rude. After having me on the phone for another 15 minutes I could not Give him my debit card number because he hung up on me. Now I had to call again and the lady this time took care of my problem in less than five minutes. The whole thing took about a little over an hour. And with having a newborn my time is precious, I canceled my insurance now.

Customer service was great and amazing help. Got all my questions answered and was very transparent on claims and help. Very informal and best attitude for help. Would always recommend her to help me and others.

2nd Request for a label to send back the replacement phone. I keep looking for it but all I see are the surveys from your company. I need my phone replaced. I’m not pleased that I have to wait on a label in my email. How hard is it to generate a return label????

My claim and order was perfectly and professionally handled. The delivery was great as well. However, no charger was added with the phone. Like I said the service was great in terms of delivery. Thanks!

I paid for and ordered a replacement phone on the 22nd. It should have been here on the 20th. Nevertheless this is January 3rd and I still haven't received my phone. This service is not to my satisfaction. I appreciate my money back or my phone immediately. I can be reached at (**) or email me at (**). I want my $99 or ship me another Galaxy Samsung S20 +. I've been checking into UPS update app and it hasn't moved from Harrisburg since January 22nd!

The process was really smooth and customer service was reliable with the information they gave me. The customer service were also understanding and helped me make my transaction complete. My package arrived the next day even though it’s a pandemic with Covid.

I was very pleased with the quick response while replacing my device. Returning the damaged device was made very easy as well with the postage paid return envelope. The process was easy to understand and the staff was professional when I spoke with them.

Very good experience and efficient information and service. Very prompt with my problem. Quickly received my phone replacement. Thank you, thank you, thank you. Representative very pleasant and friendly.

I had to send the replacement phone back and I still haven't heard from you guys on a new phone. I have been with out a phone and it's pissing me off because I haven't even gotten an email from you guys. I want my new phone NOW.

I called and change delivery address because I was out of town for Christmas and the phone was still mailed to my mailing address which stated it was delivered but I'm yet to received the device. I called to find out that it would be a greater inconvenience because I have to wait for it to be investigated. So I'm still without a phone. Can't work or anything because of this situation.

The representative was rude and frustrated. Even hung up on me. Had me constantly repeat my address just to tell me it was incorrect. As if I don't know where I live. I was surprised because they work with Tmobile who has the best customer service.

I never received my phone. I called to report my phone not being delivered. I paid the $60 for my replacement and I pay my monthly insurance on all my devices for what exactly? Just to be told I have to wait another 10-14 days. Then I also have to still pay on a phone that I cannot use. I'm very dissatisfied and will be looking elsewhere for my family plan.

I am glad that I have insurance on my device. I was able to claim my deductible and get a replacement phone. The agent from T-mobile provided me good customer customer in transferring me to Insurance department. Finally Assurant sent my replacement phone next day delivery. Which, it was here before Christmas.

I broke my phone and had a new replacement the next day, Christmas Eve. Filing a claim was fast and easy. Assurant has my name spelled wrong, which could be a problem but it's actually CHARLETTA. Thank you.

Replacement very easy. Thank you! Staff very professional. I will recommend my Friend. You are so good. Keep going on what you do helping people like me. The shipping is on 24 hours. December 24 and I have my daughter phone that broke too I'm waiting for you.

I got my replacement phone with a fast shipping. The phone works perfect. Am very satisfied with how easy it was to get help from your company, the phone was very clean and it looks new even though is remanufactured, came with a replacement sim card.

All aspects were excellent. Accuracy was 100%. Customer service was superb. Transition went extremely well. All personnel were extremely courteous. Job well done and on time. Cost was within guidelines.

Placing the order on the website was great and easy, but I have to wait 7 days to receive my phone. It was supposed to be two day shipping and it took an entire week. The date of the delivery the UPS truck showed up and he didn't have my package. I have to go the next day to the UPS service center and wait almost an hour there to receive my package.

The experience was fine and your representative very patient. I was sent a LG Stylo 5 to replace my insured Stylo 3 plus -- an "upgrade" due to Stylo 3 plus no longer in stock. But because the Stylo 3 plus has a REPLACEABLE BATTERY, I really would prefer that older model if one can be located, even refurbished. I have not activated the Stylo 5...

My phone was ran over and busted it up. Filing the claim online was easy. I had a phone replacement the next day! Wow, that was unexpected. I am really impressed. So worth paying the monthly insurance.

The process of filing a claim was easy and seamless. Filling out the request online was simple and the response was prompt. It would have been nice if the item was mailed to a different address than my own, being it was purchased as Christmas for mom. In the end I am pleased with the services and actions taken in my case.

Never received my replacement phone. Was so called delivered but not to me. Give called and called no help. I have email confirmations. I've called FedEx. They say they're investigating but have heard nothing back.

I never received or saw Assurant merchandise. I called Assurant. I was hung up on several times (4), called back. I got the Run around. Talked to at least 4 individuals. Nothing was resolved with Assurant. I'm being charged for a phone I never received. I went to MetroPCS Store to try Resolve the issue. Assurant wants to send me a check, but I paid with my Visa Card. Your Customer Care Service is horrible. Please Refund my $60.00 Deductible. Would NOT recommend!!

My was broken, I filled a claim online. I didn't even have to talk to any customer service representative. A new phone was send to the next day. All I had to do was to return my broken back using the envelope that was sent to me. It was easy and fast. Awesome!

Still haven’t received my phone and when I called for help I got hung up on 2 times. And the one time I did talk to someone they didn’t give me any options. And I really need a phone for work. So right they’ve been terrible.

The shipping was really fast which was awesome. But the phone I received wouldn't update to the latest IOS which is a huge problem because I couldn't download any apps. So the phone was somewhat useless other than making phone calls and texting. I had to buy a new phone because customer service had contacted the insurance for me and said that the insurance wouldn't replace the phone they had just sent unless there were visible cracks and damage on the phone. I didn't understand that at all because they sent me a phone that was defective. So I paid $100 for a phone that I ended having to replace again which really sucks.

Replacement phone. Phone came in time. Transfer of info takes time and some hand loading of info as well as review of links, passwords and contacts. Will take some time and although I was told 10 days, I called and they said 120 days max.

My son lost his phone, fell out of his pocket while in an Uber. Assurant replaced device next day. Great Service. Would recommend to anyone. Filing my claim was easy to understand. Phone was shipped out promptly and arrived next day as promised.

I filed a claim on 12/17/20. I've received one follow up call to provide the necessary documents but after that, my claim wasn't progressing further. Found out the documents that I sent was being rejected due to my birthdate being incorrectly inputted by the customer service rep. It took longer than projected and lost valuable time to receive my phone.

Losing your phone stops you in your tracks. It's violating when you can track it moving around town in someone else's pocket. Only then do you get a true sense of how personal your phone truly is. Assurant and T-mobile provided succinct and empathetic guidance and care and got me up and running in 24 hours.

Old phone damaged was replaced with new phone. The new phone was sent in a timely matter. The Tmobile store helped send the old phone back. We were very happy with the service and the new phone. This insurance was great.

It was very easy to get my stolen phone replaced. Thank you for making the process seamless! The store representative was very knowledgeable, and accommodating. I was very pleased with the quick response and that the phone was overnight mailed to me.

Shipped phone back, and confirmed receipt via USPS. Started receiving "we do not have your device" letters from Assurant a few weeks, later. Called Assurant and was guaranteed that I would not be charged, as the phone was received and only needed to be "processed." Two months later, got a non-return fee jammed through my mobile bill.

Phone came very fast had it the day after making a claim. There was an issue with a SIM card number or something and I had to go to my Xfinity store and have them call to have the replacement phone activated which was kind of inconvenient.

I was greater with speed and genuine concern. Representative was attentive and was able to answer all questions directed. Overall very pleased and I had reassure of having my device once again. Thank you.

Excellent experience. Very good service and will refer a lot of people and friends. I love my new device and will keep good proper care of it. I really appreciate your service that’s and wish you guys a happy holidays. Thanks and enjoy.

Great service. Replaced my damaged phone virtually overnight from making a claim.... Transferring my information from my old phone to the new one was child's play.. Will keep paying my premium cause it's worth every penny....

After identifying my concerns I received excellent service. The representative I spoke with was very understanding and sincere with her help. Fast and efficient service. The product was delivered the next day. Thank you.

You guys rocked and got my replacement phone here fast. Thanks. Person who took my call was efficient and speedy and very clear to understand. I definitely recommend you to all my friends and was blown away to how fast you are.

I was sent a used phone to replace the nearly new $1,500 device I had recently purchased through T-Mobile. When I got the phone the salesman told me insurance would give me a new device and I could pick it up in store if ever needed to use the insurance. Neither of those promises were the case. I got a used phone in the mail almost a week later, I was without the entire time. I'm absolutely not happy with T-Mobile or their insurance provider. I feel like two stars is being generous...

I feel like this could have been fixed And not have costed me money. I guess you like wasting other people's money. Not very happy was pretty vocal about this. I do not care. I feel when you pay for something you should get great service.

My Galaxy A11 was stolen December 12th 2020 and T-Moble/Assurant both did a great job, Thanks!♡@♡ So I would recommend???? These two companies their services are very good and pleasant staffing services. So try for yourself ♡.

Assurant is the worst. They put my claim under review twice and these reviews last 3 to 5 days. The 2nd time nobody notify me about my claim needing to be on additional review. I verify. Sent in a copy my my ID front and back and still no update. I called and spoke to the rep every day and all giving me the run around. Not trying to help me. If I pay for this service to should receive the full. Here I am today 1 week later with no phone during this dangerous pandemic.

Placed my ins claim months ago. Received replacement. Was sent wrong phone (a Verizon). Phone called Assurant to make them aware. Got a rude ignorant rep. Not helpful at all - was sent a bad return label - finally receive new label. Sent my wrong phone back - took forever for 2nd replacement phone to arrive and to this day still cannot make or receive calls - have to call Assurant NOW AGAIN. ABSOLUTELY RIDICULOUS and still being charged for service????

Process was fast and efficient from filing to delivery! Everything needed to return broken phone was included and easy to do. I received confirmation and updated email notifications as needed. The provided tracking number was very helpful and delivery was on time.

All were Pleasant, Knowledgeable, Patient. I could not have asked for a better experience. From the time I was greeted when I walked in to my leaving, and the product support I received on the phone was FANTASTIC.

Great service, fast and user friendly. I really do recommend doing an online claim and it was easy and fast. It came with everything needed to return the damaged phone and the deductible was reasonable and affordable for me as a customer.

I slipped on ice while shoveling snow and fell hard flat on my back. My cell phone was in my back pocket and when I landed it was on chunks and jagged pieces of ice which somehow punctured the camera lens. I did not find out until 2 days later when I had to take a picture of the serial number of my snowblower for some parts, and one of my son, the pictures were blurred. I then noticed that the lens was cracked and in all picture modes the pictures were blurred. I then called TMobile who referred me to you, a new phone was ordered and received in 2 days. Thank you.

Assurant made it so fast and easy to get my phone replaced. As soon as I got on the phone with them, they asked a couple of questions and offered a replacement without hesitation. The phone was quickly shipped along with some instructions on how to set up and send back the old phone.

Filed a claim the week of Christmas, during the pandemic. In that context... their response was reasonable. The shipping company (FedEx), dropped the ball, and I didn't take receipt till 4 days after it was shipped. That's on FedEx not Assurant. Thank you.

When submitting my claim I explained that the device would not turn on and I could not find the information they needed. I had to hang up and search for the information. I found it on my bill with T-Mobile and they still refused the claim stating that it couldn't be correct. Never did they contact me nor send me an email concerning the situation. I had to keep contacting them. I've been paying insurance on 7 devices for over 20 years. The service I received suck. I finally called tmobile for the information they needed and finally got the phone repaired after 7 days of contacting them. I am very upset with the service received. If there was another insurance for tmobile I would change immediately. Very upset customer.

Quick and easy. It was approved quick. I was surprised how quickly I received it and due to snow thought it would delay. Everything went perfectly fine. Thank you for everything. It has always been great working with you!

I was sent the wrong color phone which is fine. But the replacement phone freezes just like the old phone I had. The phone came fast. I’m just disappointed in how the phone functions. Not okay. I should be upgraded to an iPhone 11.

Can't screen cast without interruptions. Every 30 sec or so it pauses. I never had a problem with it with my old Galaxy Note 9. It was a good phone. It never failed me until I fell on it. It makes me think that I received a refurbished phone that is not quite up to snuff.

I dropped my phone and broke my screen. Contacted the company for a replacement as I had insurance coverage on my device. They sent a refurbished phone as per the insurance agreement and I paid the amount I was required to pay. I removed the apps, etc on my damaged phone and sent it in. I was required to send it in within 10 days which I did and received confirmation that it was received. Package & postage was provided. Everything went smoothly.

It took 4 days for the phone to get reactivated after receiving it. If I could negative 10 stars, I would do it. We kept trying to activate and then wait for a return phone call and had to call day after day after.

I have a large number of phones on a TMobile Family plan (12) and have always kept the more expensive models insured. Over the course of several years Assurant has replaced phones on more than one occasion. They have always been pleasant, accommodating, and very helpful.

I submitted a claim on December 15th for a replacement of my lost LG Stylo 5. I received my new phone a couple days later that was a LG Stylo 6 thinking that Assurant did not have any LG Stylo 5s and sent a LG Stylo 6 instead. Everything was great until my father's phone lost service yesterday. My father went to a T-Mobile store today to figure out what was going on with his phone. It was discovered that his phone had been blocked by Assurant. He had the T-Mobile representative call Assurant to get his phone unblocked. He spoke to a customer service representative who explained that they would not unblock his phone until the replacement phone was received and scanned into the warehouse.

You guys are always good at bringing phones overnight, you end up taking a week, which I am dissatisfied with this time. The phone was almost a week late, and couldn't ship to my son before Christmas, I am disappointed.

They were very diligent in helping with the issue. Didn’t have any problems getting the problem resolved. Received the new phone the very next day. Will continue to keep and use Assurant for our phones.

Broke the screen on my phone one Saturday morning. Filed a claim online just few hours later. It was easy and simple. Claim was approved same day and the replacement phone arrived that Tuesday. No issues with the replacement. Everything is working great. Definitely satisfied.

The experience was great. They did everything that they said they would do. I got the phone within twenty four hours like they said and I didn't have to talk to anyone. I would recommend them to any and everyone.

They has the taking info and the shopping company they chose lose my package for months and Assurant was charging me for the shopping company's mistake. They are the only insurance I can get with T-Mobile so I had to keep them. I just went through a claim again, let's see how it goes.

This was so easy to work with. The customer service representative was knowledgeable and cut the amount of time down to almost nothing. The service was awesome and the product was shipped immediately.

Here is my claim number **. Got a replacement device which is not in good condition (Can't hear properly ). Reported same and the agent said, "We will send you shipping label and ship the first replacement device and call us so that we will send you second replacement device." I did shipped the first replacement device through FedEx shipping label I have received from Assurant. And called Assurant again and informed about the shipping and the agent said, "Since the device is having issues with hearing it comes under warranty, talk with T-Mobile. They can replace your device and connected to T-Mobile." T-Mobile finally helped me get a device by arranging a conference call between me, T-Mobile and Assurant. I was without my cell phone for almost a week. I was miscommunicated about the replacement device. I am not happy with the services provided by Assurant and don't want to continue for the insurance in future.

Reported it lost on Sat. And replacement arrived Monday. Replacement phone is working great. Took a little time with online claim stuff but very satisfied. Thanks to all involved in the process. Truly grateful for the services provided.

Very efficient service, claim was approved quickly and replacement phone sent out in one day. Courteous service staff. Would recommend Assurant always. Great online and on the phone. Good tie on with T-Mobile service.

When I accidentally dropped my new Samsung Galaxy Note 20 phone, and the screen cracked, I contacted Assurant to file a claim. I readily assumed that having paid my insurance premiums through T Mobile for several years, and having filed no past claims, that I would be sent a new phone to replace the one that had been damaged after having owned it for ONLY TWO WEEKS. I was instead completely shocked to discover that Assurant had instead sent me a USED phone, that had apparently been returned in response to someone else's claim, and I was now expected to relinquish my brand new two week old 1200.00 phone in exchange for someone else's problem. To say I'm disgusted and feel completely cheated is an understatement. Had anyone at Assurant bothered to explain this process to me, "We'll send you a refurbished phone in exchange for your brand new phone", I would never had filed a claim to begin with!

Had to pay deductible for phone. But why would I pay $200 for the deductible and still have to send the broken device in? You're just going to fix it and resell it. So now you’ve made a $200 profit, and I’m still paying monthly payments. But thanks for the prompt response.

It has been then the worse experience ever. I waited on hold forever. The rep hung up on me because she had an attitude. I had to call back. Submitted claim. Paid and it's been almost 2 weeks and I STILL DON'T HAVE MY PHONE. I'm about to make a claim with the BBB.

I have been using a cell phone since they were invented! In all those years, I have not needed to use the insurance coverage. I had no idea if it was going to be a pain or if it would be simple. Assurant for the win! They make it so easy! I went to the website, completed the form, they approved the claim and I had a replacement phone the next day! I put the damaged phone in the box they provided, using two mailing label they provided and put it in the mailbox. It doesn't get any easier than that!

The process took too long for me to receive my phone and; my "new" phone is already giving me problems. What do I do now? I would need to speak with someone because; it would be ludicrous if I would have to pay and wait AGAIN..

I have used this insurance before but this time the procedure was less painful....they did not make me feel as if I was committing a crime and response time was excellent. But this process is becoming aggravating.

Terrible experience. Waited way too long. I just wished you guys would do your work right. I tried calling and online and nothing helped me. After almost 2 weeks and me calling every single day I got my replacement.

It took me a trip to the T-Mobile office to rectify all the incorrect information that your office provided by phone to have the claim submitted correctly. The computer that answered the questions which I had asked was unable to come up with the correct answers. Your employee finally transferred me back to the computer system after picking up the phone.

When I filed my claim it didn't get completed properly and set me back a week on another issue with my wireless carrier. Once Assurant was contacted they resolved the issue immediately with no hassle or finger pointing. Thanks Assurant- I appreciate your willingness to just get the job done when the mistake was noticed!

My experience was simple, fast and seamless. I enjoyed the upgrade and low cost replacement option. The order came quickly. The device has some cosmetic flaws but works fine. The new device is quite the upgrade. I would like help with my new claim for a phone that doesn’t get used often.

It was a very slow process. I had to call multiple times to get things happening. It took over a week to get new phone from day I started claim. They didn't update my claim status when they should have. I had to call to get a reason why my claim was held up.

Rena is the best example of a outstanding employee at your company. SHE stayed with me until the problem was fix. Please have her outstanding praise. She take the time to stay on the phone until the Metro employee turned on my phone.

HORRIBLE! HORRIBLE! Contacted about lost phone while in Dallas Airport on a Friday morning before 1030 CST. PAID EXTRA ($30) for expedited shipping to receive new phone next day, Saturday. FAILED FAILED FAILED! Had to call back on Saturday and change delivery location for a delivery on TUESDAY, yes you read that right, TUESDAY! Because shipping warehouse was closed on the weekends. I work in a hospital and I take call... No phone means no work. So now I had to go out and buy another "burner" phone in order to be able to work when I got back home... And additional $110 (with minutes card) that I will not get back. Customer service sucked! Did not even offer to pay back expedited fee, guess that we're gonna keep that, until I called and requested it back... Still waiting to see if in bank. SIMPLY HORRIBLE EXPERIENCE!

Upon receiving The new phone We Return to new phone the same day we got it but the replacement cost has not been redeposited into my checking account yet. How much longer is it going to take before we receive our money.

Perfect. My rep was the best and very helpful. She did a great job and she deserves a raise her attention to my problem and the way she worked through it was the best cause I called earlier. The first guy was not helpful at all.

Customer service was helpful and considerate to my situation. They showed understanding and assured me that my claim was going to be priority as soon my deductible was paid in full. Great customer service.

This was the best experience I have ever had. No issues whatsoever. Got the phone quick and was able to return the other phone just as easy. Truly wish every experience could be this quick and easy. Thank you.

Where do I begin: Filed on Dec 7 and received the phone on December 23-16 days later. I had to call daily to track progress and often there was no process. I was often stuck in limbo given a "we are so sorry there is nothing we can do" story. The employees are nice but don't seem to good any power and they dragged their feet on escalating it to the inventory supervisor. My replacement phone was in and out of stock for 16 days and it was clear that I wasn't prioritized to receive a phone. Priority for low stock phones should be based on wait time. At one point they had a phone for me but gave it away by the time I called to inquire about it an hour and a half later.

Assurant very Unreliable company. They took my money and My Replacement device never came. It's been 7 days. I am still waiting on my replacement device to come. Even after saying I did not receive and the shipping company is not proving any proof of delivery. Assurant is still making me wait without a phone.

When I placed claim online, I got to the end and reviewed entire claim with credit card info and submitted it. The system showed the claim was in review. I even received a text from my bank that a preauth was ran on my card. Then I get a call that my claim was started but not completed. I had to completely give the rep all of the information again so that was frustrating. Maybe it was just a glitch in the system which I get can happen. The rep however was super friendly and helpful in answering all questions I had. Thanks.

Very easy and helpful customer service. Everyone was so helpful and the online process was easy to start. The replacement device was received quickly, which kept our daughter from being without a phone for a lengthy time.

Updated on 1/2/2020: The saga continues: After 3 phone calls, I finally received a replacement phone. The phone has a scratch on the back power button, does not hold a charge for more than 3 hours and drops calls with no notice. I called, complained and received a 2nd phone - the back of the phone is damaged. I thought it was just dirty, but it would not clean off, so definitely damage of some kind. I did not even bother to power it up or transfer my data. The fact is that we pay over 36$ a month for insurance on 2 phones. My original phone was in like new condition - then, unfortunately I dropped it and broke it. The idea that they are replacing the phone I dropped with used, damaged phones is unacceptable.

This would be my second replacement. The first one that I received the charge port was not working properly and the phone would not charge so I contacted you to get a replacement for that one and was told that I still had to pay the $60 for the deductible. Now why on Earth would you pay the deductible on the first phone and receive it and have it not be a functioning phone and be okay with this? But after trying and trying to get it straightened out I got tired of dealing with talking to people that just didn't have the answers and I said to heck with it. I'll pay the $60 just to be done with it but not very happy with that and the refund that I just got. I'm having issues with it. I've been with this company for quite a while. I expected a little more loyalty with your senior customers but I haven't seen it yet the folks that I talk to you they were very polite and they were trying but they can only do what they're told to do from their higher-ups so I'm still struggling with this.

Good morning,

I dropped my phone from the rooftop of my house. And everybody was so good with getting it replaced. I would recommend T Mobile and Assurant to all my friends and family. So I rarely give an excellent review ever, but you all deserve it. Thanks a bunch.

Everything was handled professional and courteously. Thanks Assurant. If could would recommend it to anyone for a great customer service. Was out of the ordinary with great communication skills. I would recommend this to everyone.

The website was very easy to use and very explanatory as far as where to find the MEID number. Was disappointed when I got my new phone that there were no instructions on what to do to set it up or any other information on the phone.

The original device that I had to mail back to Assurant, according to the USPS tracking number, was delivered on Monday 12/21, however, I never received an email confirmation, confirming that the device was received.

They were prompt. Easy to follow direction. One day turn around time even with the pandemic going on. Claims were easy to file even on the phone. The rep was concern and care about my questions. They made me feel welcome. l would use them again and again.

Was quick and within 72hrs! The services were awesome. Every cent I have invested in the program has been worth it and I will continue to keep promoting Assurant as my insurance as our go to for my family's cellphones.

A bad service in the system, it is not updated. They ask you to upload an ID and do not have the option to upload documents in their menus. The operator makes you feel as if you were a fool not to be able to upload the photo on their system, when they really don't have that option. They had me asking for identification for 3 weeks and they didn't have that option. For that reason they didn't approve my claim until later they realized that they were the ones who made the mistake by not having that option on their menu. After they apologized and told me that it was the fault of the system, the cell phone arrived the next day.

I was told that the deductible isn’t charged until the device is shipped. I was charged the deductible on 12/16/2020 and the device was shipped out on 12/17/2020. This caused a issue with my bank and cost me an additional $144 in fees.

Quick and easy. Very helpful very knowledgeable and would definitely recommend this to a friend. I didn't wait long even with the holiday season mail issues. So I was very satisfied with the service..

Assurant mobile device insurance seems to be an okay service so far. I give 4 stars in comparison to most other corrupt insurance companies. This is the first time I had to use the insurance and my replacement phone was delivered the next day. It was thought to have been the charging port on the phone that was damaged. It was the charger. I called to tell them what the real problem was and was told all I have to do is ship the replacement device back and they'll refund the deductible. That's in process now as I'm writing this review. The reason I didn't give 5 stars is because the deductible should be lower and the replacement phones should be new phones, not reconditioned phones. The insurance premium and deductible customers pay covers more than the cost of a new phone. We're being cheated out of the premium money we pay each month if the replacement phones we get when we need to use the insurance are used reconditioned phones.

My phone was brand new and it dropped and broke the camera. I took it to Metro PCS and they said it just wouldn't work at all. I rely on this phone for everything and really love the Samsung. I cannot do without it.

It has been 1 week since I filed a claim and still nothing. I was told it will take 3-5 days to process. I talked to a representative telling them I need my phone for daily tasks and they claimed someone will call me within 24 hrs. 2 days later, another rep told me that was a lie and I should hear back within 3 days and still nothing.

It was quick and simple. What more can you ask for. You pay on the insurance and when it was time to deliver they did. Overnight my item directly to my home and very happy with the customer service.

Was totally easy process and a surprising gift for Christmas! I love my replacement phone! And I got a cute case for it. Insurance is imperative for me and I’ve never had a problem with it! I recommend EVERYONE to purchase insurance. It’s literally life saving!

I got the phone super quickly and everything went by smoothly. The process was super easy and when I needed help, it was only a call away. I had no complaints at all. Ten out of ten, would do business again. Thank you!

I was downgraded to lower version of what I'm paying for via my contract. Phone is too small that's why I purchased the ultra, only to receive a s20plus instead of an equivalent phone. My job can't be without my phone, and you were gonna charge me for your mistake. Not good, it's not worth paying and having to step down on my device.

I was quite dissatisfied with my overall experience. I disliked your Voice response system, and your initial representative that assisted me hung up because he did not wish to help me. On the other hand the second representative was quite professional.

Lost my phone. Had no idea where I lost it. Searched everywhere I had been, and no luck. That's when I called Assurant. The next thing I knew, my new phone was on its way overnight. Ironically, the next morning, while skimming my pool, I spotted my phone in the rock garden next to the pool deck. The back of the phone was cracked and it still worked. I received my new phone and brought it to T Mobile where they were very helpful and they transferred everything. I was so relieved. I packed up the old phone in the return envelop and sent it on its way. This was easy and having insurance is a game changer. Thank you.

Updated on 1/2/2020: Hi, I writing here again because I haven’t received my phone as yet, every time I contact Assurant they keep telling me one thing over and over. I spoke to Madison from co operate, haven’t heard back anything from her as yet. I feel like no one doesn’t care and they need to handle my situation in a better manner. This caused a lot of inconvenience for me because I’m leaving the country for a few days. I have been back and forth with UPS and Assurant and no one is helping me out. According to UPS they said the phone was delivered but until today there no sight of my package.

They sent me the wrong phone. Pixel 3 something or other 2 days after I filed. AND it was a refurb. Then they sent me the right phone. I'm not sure if it's a refurb or not. But, I have not had an insurance claim ever and I pay the 6 bucks a month. I had to pay a $250 deductible when I've probably paid for a new phone in insurance alone. What they should do, is if your codon qualifies you should be able to go to a T-Mobile store, buy your phone and they zero it out. Or at least provide the money towards, so if you get a more expensive one they at least pay the cost of the old one. I don't know. But, what did happen is I then had to wait 24 hours til they knew the wrong phone was definitely on its way back via the USPS BEFORE they'd send me the one they were supposed to send in the first place. This is NOT good customer service. Someone should get fired.

The response was amazing!! They had my replacement within 24hrs. They were professional and very courteous. 100% worth the money. I recommend this service to anyone who is considering buying insurance. The service was overall impeccable.

Loved the quick shipping of the new product however the service center you sent us to was horrible. They are far away from our home. Their hours vary depending on if they want to work and the quality of work was horrible.

Called on December 15th and filed a claim. After 2 days without receiving any communication I decided to call the office. The representative was not able to tell me why I still haven't received my phone. I asked her if she could credit my account the $99 for the inconvenience. She said she did and that the phone would be mailed out the next day. Called the next day after not receiving any communication to find out that the representative actually cancelled my order. I had to resubmit my claim. Very unprofessional.

I received a new phone, took it to Us cellular to activate it. Went home and tried to call someone, phone turned out to be defective. Other person couldn't hear me. Still waiting for another new phone.

My experience with Assurant was very pleasant and smooth. I was dreading having to file a claim and didn’t think I was going to get my phone quickly but it was quite the opposite. The agent I spoke with was very understanding and walked me through the process which wasn’t as bad as I expected. My phone came the next day and I couldn’t believe how easy it was. Thank you.

The experience was good, but the T-mobile portion with the pin or pass code number was very bad. It took several hours to get the phone info transferred over and the phone activated. There were lots of items lost in the transfer. The phone portion was very easy.

I felt I was getting the runaround. Even after explaining the situation still got the runaround. Very displeased with the whole deal. Kept getting people who I couldn't understand very easily because of a strong accent. Should have people who speak clear plain English answer the phones.

The person who helps me is a lady, she was very patience and professional. Explained to me what they can do for me and what I can do to complete all the necessary steps very clearly, less than 36hrs I got my phone. Thank you.

Did one star since I can't go any lower! Your Claim Number: **. Your Device Serial Number: IMEI: **. I will be looking for another insurance company. From denying claims to swapping out phones without authorization.

The process to file a claim through Assurant was quick and easy for almost anyone to complete. Very straightforward and you dont have to go through a bunch of hassles to get it done. Much better experience than the last time my phone broke.

I have nothing but good things to say about Assurant. Always professional, positive, and understanding people. I never get any hassle about why I need a replacement other than accidental damage. I will continue to be a loyal customer. Thank you Assurant.