Assurant Phone Insurance Reviews

Minus the 1st customer service experience I had (she had bad reception) the 2nd time they helped me quickly and efficiently! The whole process was very easy. They were polite also which made it easier to file.

My experience was excellent and I give five stars. I was very satisfied with the customer service. Thanks a lot! They really assist me with everything that I needed. The waiting time was fast and quick. I didn't have no problem with getting my phone through mail. I would recommend you guys to a friend.

Very professional. Personal. I was attended in Spanish, Love it !!! When I called I was given the opportunity of language preference and I choose Spanish... Thank you for giving the public that chance...

Fast service and fast shipment. Claim was so easy to complete. Everything was easy to understand. The shipping of the replacement was delivery very fast. The phone was easy to set up and returning the broken phone was easy to return. Thank you for your service.

Everything was fast and easy to do. With the provision of a drop-off envelope for my old phone I was able to also return it very easily. The telephone confirmation was also easy with not many questions and I received my phone before expected. Overall I am very satisfied.

Good. I will recommend to other because I got my phone fast and everything got on time and in good condition and it was delivered fast by FedEx. It is what they used to deliver the phone and on time too.

I was surprised replacement is reconditioned phone!?! Some Assurant rep helpful while other incompetent and misleading delaying replacement by 2 weeks. Assurant rep, Latoya, commended for excellent help. Reconditioned phones never as good as new ones.

Customer Service was horrible! Not happy with the service I was provided. I work in Customer Service everyday and I was not happy whatsoever. Next time I will just buy a new phone instead of using the insurance.

I thought the process to initiate the claim was very easy and simple. I received updates via email and within the time frame stated. Where I am dissatisfied with the experience is in the shipping process. My package was lost, I understand this is not necessarily Assurants fault as that falls on FedEx. However, Assurant addressed the package with the incorrect address. I did report the missing package to both FedEx on 1/14/21 and Assurant on 1/16/21, both said they would get back to me. FedEx called me on 1/21/21. I haven't heard back from Assurant yet. I initiated the claim on 12/31/20. It is now 1/23/21 and still have NO phone. Unacceptable!!!!

I filed a claim 12/18/20 (Friday) for a damaged phone. I received a replacement phone the next business day (Monday 12/1). THANK YOU FOR SUCH SPEEDY SERVICE! It took a while for me to have time to go to the T-Mobile store so they could transfer the data from the old damaged phone to the new phone, so I wasn't able to mail the damaged phone back to Assurant until 1/6/21. I received a few communications from Assurant telling me that if I didn't return the old device, I would have to pay the full price of the replacement device. They said I would have to call T-Mobile to see how much that penalty would be.

Assurant approved my claim and shipped the replacement the next day. I'm so thankful for their fast process. Returning the damaged phone is easy too 'cause they provided everything, you just need to go to FedEx and send the return package. I will definitely recommend Assurant????

Dropped my phone in a parking lot and smashed a couple holes in the screen and several cracks. Got necessary information from US Cellular and contracted Assurant through their website. Paid my $99 through the website. Assurant contacted CPR Cell Phone Repair. CPR Cell Phone Repair contacted me and I made an appointment. Took it in that night and was repaired the next day. And I will say it looks great. The whole process was very easy.

Wasn't really satisfied 'cause my replacement wasn't the actual phone I have and I know you send something similar or of equal value but the phone I have folds in half and that's the only reason I got it and I got sent a regular s20 that doesn't fold in half so to me it's not the correct replacement so I sent the s20 back!

I Filed A Claim For A New Device. My Deductible Was Paid But When My New Device Was Delivered It Was Stolen Then I Was Told I Had To Wait An Additional 10-14 Days Until Their Investigation Is Complete So I Have Been Without A Phone For Over A Month Now.

Rebecca at TechPHD went far and beyond the call of duty to help us set up our new, replacement SamsungJ7 Prime cellphone. Not only did she very patiently walk us through the entire process, but she checked back later to ensure that all data had successfully transferred to the new phone. Her outstanding help was very much appreciated indeed!

I received a phone that's outdated with no instructions, charger or at least pamphlet. Customer service tried to help by phone, as local storefronts could not assist with that model as it is no longer available through Metro. I've since ended my insurance and am considering a different company for service.

Great customer service and quick delivery. Satisfied with my new phone. Great upgrades and clear screen. I would recommend this company to anyone in need of a new phone or equipment. I have used your company for some time now and every experience has been better than the first.

Very, fast super fast service. Only complaint is website and finishing the claim after speaking to an agent. I think I had to call around 4x. Even with that little hiccup the service was still great all the agents were super polite and got my claim prepared & processed asap. I received my phone in the blink of an eye.

I filed a claim but because I wasn’t where they wanted me to be, I had to pay more because they would not repair just replace. Then apparently my identity was not clear nothing happened. So after more than a week I had to call and they said redo. Then it went through, I still had to wait three days. What if my phone was broke or lost? They definitely don’t care about the customer. The whole process took more than two weeks. Not real happy after paying $12 a month for over two to get this service.

The replacement phone that we received was defective and would not work. We took the phone to a T-Mobile store to have them activate it and they told us the phone was damaged and we would have to return it for another one.

Amazing service, from the customer service to everyone I spoke with... all amazing team. Thank you so much. My s20 camera accidentally broke; Got my replacement in 2 days. Good work. Keep it up. You guys are absolutely the best.

My experience was fantastic! They easily walked me thru the steps to get a replacement phone and get the old one back to them. Very Good Company, I would recommend them to anyone. I will always keep insurance thru Assurant.

My iPhone was lost. Assurant were very efficient, detailed, and professional in taking my information, and guaranteeing receipt of my new replacement iPhone - by 48 he expedited FedEx. Great customer service.

Agent didn't know what tier my original phone was in and misquoted deductible. My original phone was not even showing on the website or in the booklet given by MetroPCS store. Ordered Replacement device (LG Stylo 4) that came without a charger. Called to obtain charger. I was sent an iPhone charger. Had to call back to ask for the correct charger. I was without a proper working device for almost 1 week because I was nursing battery life. VERY UNPROFESSIONAL! Finally received correct charger AFTER the fact that I went online and had to purchase one.

I waited for over 2 weeks to get any sort of update on my claim and it wasn't until I inquired through the online chat that I learned they needed some documents from me. This was frustrating. Also sent me on a game of pong between them and FedEx.

My phone dropped right onto something that broke the glass that covers the outer camera. And also developed a purple/pink line over my entire screen. I filed a claim through my T-Mobile app and Assurant sent me a replacement phone the very next day!

I had an account with your company last year. There are many issues that I had which created my being without service for several weeks. One of your employees misinformed me on troubleshooting and it destroyed my software prior to gaining service on it. In addition, I had my service compromised due to an unfortunate incident where someone started service with another provider in my name and you disconnected service with you. I made several attempts to rectify the situation and make a claim and restart service but got nowhere. Responsibility shifted from Lifeline to Assurant and back again and when I asked for an accounting of service calls documented regarding my situation, none could be given.

Easy form to fill out and send/received new phone next morning. Mail old phone that afternoon, received email it was on the way. Very pleased with the customer service of Assurant. Glad I have the insurance on my phone's.

I file a replacement and the customer service was great. Shipping was quick and reliable. I would recommend at any time... Shipment was within 2 business day... When I call in the service was 100 percent accurate.

I was sent a replacement iPhone right away, but the phone was defective, I returned the phone and was sent another one, which was also defective, I sent it back right away, I’ve been without a phone for 10 days! I asked the last person I spoke with to request they try the phone before they send it out, they asked me if I wanted to upgrade my phone, he said my phone was only worth $24, after paying $12 a month since I got the phone, I feel like I’ve been robbed! This is just not right! I’m retired and on a limited income, I cannot afford a new phone, that why I kept paying the insurance on it. This is just wrong! I will NEVER refer anyone to get this insurance! Dumb founded ????

Filed a claim on my Xfinity phone. Got a replacement immediately. Had a problem with the replacement so I sent it back and received the second replacement with no hassle. Everyone was courteous and helpful.

Not satisfied because my replacement phone took 9 days for me to receive it. The two employees working on my claim didn’t put in correct address. First time with FedEx and second time with UPS. They didn’t not put proper apartment number on package. I had to drive almost 10 miles to retrieve my package. I hope they get it together.

The online claim process was super smooth. The next day shipping is a plus as well. Speaking with a live rep was pleasant as well. He was able to correct a mistake I made when verifying the device to be replaced.

The camera on my phone Galaxy J7 was damage and was unable to function properly, so I returned it to the store and they recommend a replacement, and within 5 days I received my replacement, and return the damaged phone to the company, I am now learning and enjoying my new phone, Thank you.

This experience was absolutely fabulous. I was not expecting to receive the phone the next day. I attempted to complete the replacement phone by calling customer service and I was transferred to two people before being told to file the complaint online. The first person I spoke with didn't seem to understand English well or what I was requesting.

It was fast. I paid the deductible and had my replacement phone the next day. My replacement phone is the same but yet different from what I was used to but I kept messing with it so I could get used to the setup of it.

Filing the claim was very easy to do. The replacement phone went out in a timely manner. The replacement phone is exactly what I had expected. What I didn't like was I had to go to CVS to pick up the replacement phone (when they have been sent directly to my house in the past). I also did not like the envelope that was provided to send the phone back. It had no cushion and sending it back could have caused even more damage to the phone. I also have not been told that the phone has been received from the company. I do not want to be charged $900 so an e-mail to let me know that they have received the phone would be helpful.

I was thrilled to see how smooth and fast getting my replacement phone was. I thought it would of been a long drawn out process, but thankfully it wasn't. The way my phone got damaged was borderline freak accident, so I wasn't sure if my claim would of went through. Thank you Assurant!

I broke my phone on 12-22-20. My phone was lost in the mail which led to an investigation but they refused to send a replacement for the holidays, which I spent without phone, which unfortunately is still the case. Their best offer has been $50.

I submitted my claim on 12/6 and paid the $10 fee. Never got a device until I reached out on 1/10 and was charged a second time. I replied back and stated I was double charged to 2 people. No one responds.

The claim was filed with ease and my new device arrived the next day as stated. Returning the damaged device was convenient with the postage paid envelope and all instructions provided. I tracked my device online to ensure it was received on time. I also like the various options to pay my deductible online, by phone or at a store location.

Awesome and quick. FedEx delivered my package to a street away so I wish it would of required a signature for delivery so maybe the mistake could of been avoided and I could of gotten my phone when It I was told it was delivered and didn’t have to stress over it but other than that excellent.

I had the worst experience ever with Assurant in order to get a replacement phone when my claim was placed on 12/25 and did not receive the replacement phone until January 14th which is ridiculous. And every time I called I got a different story. Was not satisfied at all.

Hi my name is Kenia **, The replacement phone was approved fast and they sent it the next day with a small deductible. We are so happy and satisfied with Assurant insurance on our devices. Thank you so much assurant.

Transaction was easy to initiate and was quickly processed but the return time was ridiculous. With COVID it was difficult to get the damaged phone mailed back out. I feel as though more than 10 days is needed for you guys to receive the phone I returned.

The service was quick. I submitted my claim on Saturday (01-09-21) and received my phone on Tuesday (01-12-21). The person that I chatted with on the chat service was also very helpful. They answered all my questions.

Thank you for your help and do a quickly shipment, without a lot of questions, you are the best guys, I will definitely recommend to a friend or family, the only bad part is the rate are too high but the rest is good. Thank you.

Probably the fastest service possibly granted for an insurance item. No complaints. Filing was easy and everything came exactly as I needed. They didn't send me the extra packaging and utilities for the phone which is a good thing as I already had those left over from the previous device. Everything was perfect.

The screen cracked of my cellphone was been approved for replacement. Assurant is very reachable and responsive to deal with. I am very satisfied and happy with their services. And the monthly service fee is affordable.

Garbage refurbished phone again... Doesn't work half the time, drops calls, won't connect to wifi... I have had to use my insurance several (4) times and 100% of the time I get a garbage phone that does not work! DON'T waste your money on this insurance!

The phone you sent was locked and would not recognize my sim. I contacted Tmobile for assistance as I thought I was doing something wrong. We factory reset it. Turned in on and off and whatever else you could think of. They determined it was unusable. T-mobile sent me another phone (which worked just fine when I inserted my sim) and I returned your phone to them. So I went additional days without a phone. Wasn't a happy camper.

Very convenient and easy to navigate on the website! Processing very fast and quickly deliver! Painless to make a claims on the web!! However, claims representative on the phone is a little long to wait and not follow up after the drop call!!

This is the 3rd time I have used the Assurant insurance and I have been satisfied with how great the process has been handled. However this time I am afraid to say I did not receive a return label. Is there any way to get a new label emailed or shipped to me?

Horrible service!!! If I could leave 0 stars I would. Received a phone with screen all scratched up. Looked like it was dragged across floor. Called to have them ship out a new replacement. They said I needed to send it back and be without a phone. I asked them to take my credit card info to secure I would return it and they would not budge, Horrible! I have since canceled my protection plan with your company. I rather pay full price for a new phone than pay you guys another dime. Let me remind you that I have never filed a claim and I have been paying for a protection plan for about 4 years. Plus my deductible now for a scratched phone! Smh. Where has the customer service gone to nowadays!!??

I hadn't received my replacement device, I did 2 @ the same time, so I called to find out why. They said they didn't have the sn, which was no asked for when I completed the request. I gave them that, they wanted to take the payment again. I used a visa prepaid gift card for these deductibles. They said it wasn't working. They rep asked me "do you even have enough money for this"? It was a $10 deductible. I told him he was being rude and asked him if he thought he asked a professional question. I asked him the same question, he tells me "nope, I don't get paid here I work for charity, this company doesn't pay me".

I received the replacement phone faster than expected and the process was excellent. However, I have not been pleased with the product I received as it appears to be more limited in its function abilities. The service that I am receiving is not as good as the 4G service I had with my previous phone. This equipment is not comparable to my previous device which was Samsung Galaxy 8 Edge.

New device was suppose to been next day air. My packaged was received until 5 days later. While tracking the device it sat in Texas 3 days before being shipped. Once it made it to the delivery company, it was then sent to the wrong address. When I called the delivery company and the insurance claim company for the phone, I received help from awesome people. But their phone still took another day to be sent to the correct location. This makes me worry about using these services again.

I was on the road hiking when I filed my claim. I was staying in a pay per night accommodation. I was informed that I would receive my replacement on Monday January 11. I did not receive the replacement until late on Jan 12. This created my need to pay for two additional nights accommodations as I would have needed to start hiking in the dark. Very disappointing! Also, at this point and in the same case, the ear speaker on the replacement appears to be very low and hard to hear through. I have ordered a new case and will see if this makes a difference. Not excited about the entire situation.

I didn’t get a phone for 24 day!!! I must have called you guys 10+ times. Every time It was a different reason as to why it was taking so long. The worst communication ever! I pay insurance on all 3 of my devices and have never made a claim till this time! God I hope this never happens again and I never have to deal with you guys.

Had trouble getting the assistance online, but the actual speed of it being shipped out after all the file work. One big thing I dislike is that my replacement phone is having technical difficulties. My phone would start spasming out of nowhere, and the only way to fix it is resetting my phone. That is just a temporary fix because the phone would do it again later with no warning. Now that I paid for the deductible and continues monthly insurance charge for this service, I have a replacement phone that tweaks out. Highly disappointed.

I didn't complete the process properly the 1st time. I dropped my phone and cracked the screen when I arrived at an accident my daughter was in. I didn't my claim in right away because of being distracted. Assurant got me a new phone literally the next day. Assurant is awesome and the monthly premium is cheap. Thanks!

The customer service agent was very patient and helpful with assisting me in getting a replacement phone for my daughter. Thank you, Assurant for exceptional service. We have received the replacement.

The person I spoke to on the phone was extremely nice and got what I needed done in speedy time. She was very informative and took no time fixing the problem. The check was replaced and in the mail in a matter of 5 to 7 business days as promised.

Drove to Ft Collins Colorado as we live in Cheyenne Wyoming and do not have Assurant here. Very friendly professional staff. Kept phone overnight. It was ready and fixed the next day as promised when we returned to pick up.

I am stationed in Germany with an APO ADDRESS. I have to ship the replacement to my home of record, then have a family member go to the post office, pay extra to send device to my APO address. I will not meet the return shipping of 1/19/2021 because I haven't received the device yet. Very inconvenient and disrespectful to those of us serving overseas.

Everything went great and easy with submitting a claim for my broken phone. Replacement phone arrived in 1 day and it was easy to return the broken one. I would recommend Assurant for your phone coverage needs.

Assurant has an online process which makes the claim very easy to use. They do have specific guidelines for when you place your claim when your device to be shipped, we submitted on a Friday and it shipped the next day. We’re happy with replacement device and overall service.

Whole process was pretty easy. Thank you for helping me get it done easily! I have sent back the old device. Only snag I ran into was that due to the behaviour of my old device I was not able to do a master reset on it. I was assured that the phone would be wiped clean in the process anyway and that I need not worry. I was also able to uninstall manually a lot of the more personal data on it.

My phone stopped charging. I told that to both the T-Mobile rep and the Assurant rep. Then I paid my $99 as instructed and awaited my reconditioned phone. In the meantime, I looked back at your website and realized that I shouldn't have been charged for the transaction because my issue was mechanical breakdown. When I called Assurant back, I was told all I could do was send you back the phone and start over with T Mobile. Since mine was a straightforward situation, I can only assume you do that to people on a regular basis hoping they won't notice you're taking them for $99. T Mobile made it right so we'll stay with them but I think we're probably better off without the insurance.

First two staff agents that I spoke with were unfriendly and rude. Next agent wanted to assist me with my problem but missed one number for me paying my in-store representative then the final agent corrected that mistake. Delivery was fast and efficient then the rest was based on my carrier.

Very friendly, fast shipping, fast shipping delivery. Makes the claim process smooth as possible and explains the process as detailed as possible. Same day approval and on point sending tracking information.

My phone fell in a sink of water. I took it to US Cellular where they initiated a return for me. I paid for NEXT DAY SERVICE but apparently Assurant clicked on NEXT BUSINESS DAY because instead of Saturday delivery I got it on Monday afternoon. The paperwork backs this up. Anyway, I rescheduled my return visit to US Cellular for late Monday, and they were able to transfer and back up my info. I'm just unhappy that SATURDAY DELIVERY was on my original paperwork and on the claim form, but the packaging said MONDAY BY 4:30. I paid for something that was incorrectly entered by whoever packaged my new phone.

I cracked the screen on my Samsung Galaxy phone. I followed the steps on the Tech PHD app. It was easy to follow. They sent me a replacement phone quickly. They provided easy steps to follow to transfer the data from the old phone to the new one. They also provided a prepaid package to mail the old phone back. This is why I get insurance for all my phones.

Didn't care for the the lengthy time it took for my claims to be approved. I did not like that it wasn't any type of clarification or notation on the reason why my claim was on hold. I did not appreciate one of your employees hanging up on me. Even though I was a bit frantic, but I was still very unprofessional of her for a call specialist employee. Having patience should be the first quality of her job and the utmost important characteristic of any professional employee. This experience unlike a few others was very disappointing.

Assurant agent was great in transferring data to new phone then sent to other agent to install new SIM card. I wasn't told correct action to take and ended up with old phone and new phone not being active. Used friend's landline to call 8009378997. On hold for 20 mins. I reported my problem and agent told me to call 611 then hung up. I tried to tell agent that 611 wasn't going to help me. I had to take taxi to T-Mobile store and they were very helpful. The agent who hung up on me should be taught that 611 is NOT always an option.

It was incredible and smooth experience in receiving replacement device. Good company to work with. Losing a device is always heartbreaking but you made it such a fulfilling experience. Thank you very much.

Very easy to process claim and received a perfect replacement to my lost phone!! I am very satisfied with the customer service I received... The chat agent was very helpful and helped facilitate my claim.

You sent me a cheap Samsung Galaxy phone to replace my new Google 4a 5g Pixel phone. I returned this Samsung phone to you on 1/15. I need my new Google 4a 5g Pixel phone ASAP. Please send.

Called Assurant because my phone was broken, the claim process was super easy and was approved within an hour!! Once my claim was approved and my deductible paid, they sent my replacement device super fast! Definitely recommend them 100%.

Easy transition and great customer service. Phone came quickly and with easy instructions. Difficult time transferring my information from old phone. Overall experience was was good other than the transferring.

I have been on the phone with Assurant for 2 months trying to find this devices. I shipped it. Usps shows delivered. Everything went smoothly until it came to "scanning it in to the warehouse". A rep from assurant said they submitted a form for me, but now after checking in on the process, they're telling me they don't have forms to submit for devices they lose in their own warehouse.

Had purchased the "liquid glass" screen protector which, I will never do again as their warranty is useless. Was having to use my stylus as the screen did not respond to touch anymore. The phone as well as the screen was severely damaged. When the cracks started to spread, it was growing more difficult to use the stylus. Filed a claim through Assurant mid to late afternoon on a Thursday, had my new phone less than 24 hours later. No longer have to use my stylus.

The service was fast. No problem on receiving it. No damages to the phone. Setting up the service got my phone within 4 business days. When I called to set up the phone & keep the same number since it was just a replacement there was no problem at all, fast, quick & easy.

The assistant was very knowledgeable and helpful. It did take a little long but it was understandable. I understand there is a process we need to go thru but we finally got there. I received my replacement watch a couple of days later.

Thank you for the service. It was great and faster. I surprised I can recommend to the other customers have insurance to all wireless devices equipment can replacement when they have any problems. Thanks again.

I had issues trying to make a claim, and I am having issues with the replacement device. I first tried making a claim thru their website and had issues trying to put in the credit card information. It wouldn’t let me add the zip code. After multiple attempts I then downloaded the app and tried to do the claim and it kept saying that my device was covered thru Apple which it wasn’t. So then, I tried to do it over the phone which was even worse because I didn’t have a passcode and I had to go thru T-Mobile. After a while my call got disconnected. After many frustrations I took a break and finally was able to complete it thru the website. The reason why I gave it 1 star was because I got my replacement device the next day. But now I’m having issues with it. Once it gets to 10% it turns off like if the battery died.

I am 100% Satisfied with Assurant. They had my New Phone to me in 20 hrs. I put in a claim around 4:00 pm and my new phone arrived by Noon the next day! No hassles, Super Fast and Exactly what I had lost. I Highly recommend this service!

Thank You Assurant, Your customer care rep went above and beyond when to ensure I received my phone without delay. She was professional, personable, and knowledgeable. I came to the call upset after a less than stellar experience dealing with Apple and not only did she resolve my issue but by the end of the call she had me smiling. You will always have my business and I will highly recommend your company. Keep up the great work!

Customer Service was very helpful throughout this process of getting a new phone after mine got damaged. I like the new phone and it came in a timely fashion as was said/told to me. I would recommend my family and friends to join T-Mobile.

It was fast and user friendly. Process took less than 20 min and I got my new device just two days later after submitting my claim via UPS, overall the experience was great, super happy I have this protection on my equipment.

I was ok with a different type of phone. A manual would've been nice to have though. Also a heads up that it was different would've been nice. Not happy with the color or the fact that I have to buy a new case.

I experience the worst experience of having my phone being dropped and damaged however going thru the process with Assurant assured me that all my worries would be taken care of and I wasn't disappointed at all. I received my device after their investigation was complete. Thank you again assurant.

Samsung. SM-G955U.Galaxy S8 plus.Silver.64GB.T-Mobile. I received the exchange of this device on the next day with all the necessary information and accessories. It was fast and effective. I am really satisfied with all the Performance they have Done.

When I received my replacement phone the battery was defective. It dies extremely fast and charges way slower than the phone that i turned in. I turned my phone in because of a cracked screen and was not expecting to get a worse phone back.

I filed a claim on Sunday January 3rd before 8:00 pm and did not received the replacement phone until Thursday January 7th. I was told the order didn’t get processed until January 6th. I had to call and complain before the order actually processed Correctly.

Got my replacement for my replacement tablet thanks to somebody with a brain who understood what the problem was and got me another tablet to get back up and running. Thanks to the people who had the intelligence enough to send me a new tablet while we waited on the old one that couldn't be activated to be returned.

Received new phone in less than 12 hours. Great experience. Was hard to contact a real person though. It happened late and had to wait. Overall it was a good experience once I got ahold of someone that was in customer service.

Two months before replacement phone arrived. Not the same color as original. Scratches on replacement phone. Customer service didn't return calls or emails. Hold times were 45 minutes to an hour. Very disappointed.

The associate was very professional and knowledgeable. The phone arrived when she said it would and everything went through perfectly fine. We were able to retrieve most of the information my husband wanted with no problems.

Fast claim handling. Overnight shipping of a new upgraded S 10, to replace my S 9. Exceeded my expectation. Usually not a great fan of gadget insurance, glad I had followed the salesperson advice, saved me a lot of money.

I called 4 times. Finally the 4th time someone that spoke proper English attended me. Is unbelievable that we live in this country of USA and we get such horrible service speaking with people from third world countries that don’t speak or understand proper English plus all the questions you ask. Get to the point and report a lost phone and send me a replacement. Why so many questions?

It was a very painless and easy process. Not a bunch of hassle. Turned in the claim. It was approved. Received the net phones next day. Prompt and on time. Best insurance claim I ever went through. I didn't have to argue or nothing. LOL, I would definitely recommend their service to a friend.

Claim was processed and shipped within 2 days. No qualms. No problems. Fast and efficient service. Service rep was very easy to work with and very understanding. Will continue using Assurant to insure my phone.

I received my replacement phone after my phone was stolen. The phone came without a case or screen protector or charger. Considering my phone was still new and those things were on my phone when it was stolen I felt that at least should have been replaced as well.

I reach out to replace a LG Thin G7 Q phone. I had a cracked up back of the phone. Also it wasn't charging like it was supposed to do. I reach out to T-Mobile to get a replacement and said that if I paid my 100 dollar deductible I could get a brand new one would I did and the process was very quick and the lady I spoke with was very professional and polite and Knowledgeable about the process with I was going through so they sent the phone with a return envelope to sent my old phone back plus I got my new phone within 24 hours of me placing my claim. So that was the best part of the situation.

They handled the claim quickly and it was the correct item that was replaced but the replacement device is not fully functional and needs to be replaced also... I don't believe this to be any fault of the company. Just an everyday defect of the phone itself. Sure this will also be handled quickly and completely to my satisfaction.

The ordering process was very easy. I received the phone the next day as stated in the ordering instructions. It had clear instructions how to return and how to transfer the data from my old phone to my new phone.

It was very fast and easy! The representative was very helpful and kind. Thank you!! I thought it was going to be a long process but it wasn’t. They mailed me the phone within the next day. They send you a box with a label already on it. All you have to do is simply put the old device in the box and drop it off at the UPS store. It was fast and easy!

This was the 1st time that I have filed an insurance claim, and I was pleased with how easy and smooth the process was. Approval time was fast as well as shipping. Overall I am very pleased my experience.

I was approved with my claim of replacement and I got my new Cp. I’m a very satisfied customer. I will highly recommend this to my friends & relatives to get this insurance for any Cp or computer. Thanks.

The process was very easy to file for the insurance coverage, I misplaced my my phone and it was pretty easy to file for the replacement and the shipping was very fast too, I am really impressed either the company.

I filed a claim on January 5, 2021 and the iPad I received was refurbished. It would not hold a charge then it finally died with 17% battery left on it and then it wouldn't come back on. I have tried 5 different chargers and it still will not charge.

I received a locked and stolen phone. I was told it would be unlocked in 24 hours. And then it changed to 32 hours on the next day. And then, I was told to return it. I will not continue service with you.

It took 9 days to get my phone working. It took 7 days to get it after I paid for it. I called and called finally I was told that you needed the person ID I was in a group with. I sent my Id for 3 days before I was told this. Then it took 4 more days to get the phone at night without the pin to open it with, so I had to wait until the next day to go to the office.

I put in a claim and set my old phone in during the allotted time period. I got a $400 charge on my bill for failure to return it. They did nothing to try and track it to see if I sent it. I called my phone provider and they confirmed that I returned it because the rep actually looked at the tracking history. Still actually waiting for the charge to be removed. They charge too much to begin with and then can't even track a package.... Time to find another insurance provider.

My daughter was a victim of grand theft. We have a police report. Her cellphone was taken off the counter right in front of her when the guy ran out. I have two insurance and still had to pay 250 dollars. I can understand to pay 99.00 but since it was stolen it was more. Not fair. I feel victimized twice. I am a long term member with a low income but continue making the multi billion phone company richer. Would you consider changing some rules for victims like my daughter and myself since I pay for any circumstance attached to 5 lines. Thank you.

Dropped phone before going on vacation. Had to purchased a new one. When return phone still not working. Called Assurant. Was able to return it. Customer service was wondering. Thanks for all your help.

Refurbish device was issued. Device appears to work fine, no visible damage. The replacement came in 24 hours. I was able to return damage device with ease using the prepaid USPS envelope. No issues thus far.

When getting my warranty honored, I received different information as if they were hiding something. They sent me a defective replacement and I have not received anything ever since. I am canceling my insurance.

Great customer service, very friendly, and efficient. Also delivery was awesome. I didn’t have to pay extra and I received my phone the next day. The online claim process was very user-friendly and fast.

The only issue I had was there was a form I wasn't told to fill out until after my third call. The customer service representatives were very helpful. I'm happy with the end results. We have received the new phone and the old one has been mailed back.

I have always had great experiences with Assurant and your company has some of the best Customer Service Representatives who are always very nice, helpful and professional. My replacement phones always arrive quickly and I can't tell you how much I appreciate that.

My wife dropped her brand new Samsung S20 5G from T-Mobile cracking the screen and also causing the touch screen feature to malfunction. The online process through Assurant was easy, painless and quick. Had a replacement phone the next day. Very pleased with the result.

Took several phone calls to get things handled. Website never worked. It was a huge ordeal.. I'm very dissatisfied. I can't believe I pay a monthly fee and large deductible for this kind of service. The hold times were horrible also.

Not happy. Or good service. I started a claim for my REVVL 5G and keep getting it denied because their system is not updated to T-Mobile. Call. Call. Call. nothing. Got told their system don't show a Revvl 5g on my account. After 2 weeks I had to mobile call them and verify. And I thought finally but after the Assurant agent approved it somehow it was denied again. Well me and t-mobile call 3 way and got it approved. Then instead of 24 hour shipping I get it 3 days later. AND FOR ALL MY TROUBLE I GOT TO gO THROUGH WITH ASSURANT I STILL WAS CHARGED tHE Deductible. 2 weeks? Wow 1 star service..

Fast response in getting my replacement phone, easy to follow instruction. Customer service technicians were attentive and very helpful in answering all my questions. Thank you for your great service.

Received phone in a timely manner. Person was very supportive to assist with ensuring that information was correct to get the replacement phone. Instructions to return phone was very clear. Received replacement phone in good shape. Was glad that the cost of phone was reasonable.

I called several times and the first time it was on a Saturday and I didn't receive enough information on what to do but on Monday I received great assistance. The temporary phone I bought at T-mobile did not work properly but the lady helping me from Assurant, even though she couldn't hear me I could hear her, she was able to assist me and I received my phone in an amazing timely manner. Thank you.

I’ve had to replace my son’s table twice. Assurant has always made easy and hassle free. The customer service team is always professional and courteous. I would definitely recommend my friends and family.

I was very pleased with the customer service that I received. The customer service was very knowledgeable about how to file a claim. It was easy to file the claim and I received the device in a speedy matter.

I was told to send my phone in and not go thru T-Mobile warranty like I was supposed to. I already sent my replaced phone in so I’m no longer qualified to receive my 99.00 back from the mistake you all made in taking my order.

I received my new replacement LG 60 Duo on time overnight. I was pleased with my new phone, my new replacement and love my cell phone. I love my LG thin Q 5G dual cell phone. I never had to use my insurance for my cell phone until now and it impressed me. The people on the phone they was wonderful to help me with everything. I thank them.

Got phone on time and was in amazing condition!! Took less than 24 hours to receive! Everything was good to go. And I would definitely recommend this insurance to multiple other people. I've never liked getting insurance on a phone but now I will forever pay for it.

I had lost my phone and I made a claim for a lost device. 3 day later my phone was return but it was damage. The rep I spoke with did not do what I ask and mess up my claim. I had to call you guys over 10 times with no exaggeration. It took about a month for me to get my device. Worse service.

The rep that first got my call did not help in any way and was not understanding my question. She just told me to call back in 24hrs and may I would have better luck. Then when I asked to be transferred to manager my was hung up and they did not even attempt to call me back. I had better luck doing everything online than to be helped by a live rep. They have really bad customer service for them to represent Tmobile.

It is so rare these days to deal with a company who does what they say they will do. Straight forward. Up front pricing. Over the years I've used them more times than I'd like to admit and every single time it's easy and seamless.

Recently it was necessary for me to contact Assurant for a replacement cellphone, because my phone was cracked after two drops. Xfinity put me through to the Assurant Rep and everything went very smoothly. The Rep asked for specific dates that I dropped my phone. He took note and explained the way Assurant process a claim as well as how long it would take to receive a replacement phone. I was sent a link to pay the fees for the claim. I literally received the phone in less than 48 hrs. It seemed Like I may have received the new phone in 24 hrs. I was sent everything I needed to return the damaged phone w/o incurring a charge. This is an excellent replacement service. I would recommend to friends and family.

Filing is easy enough, but the process of approving is slow and very lay back from Assurant side. For this claim, the iPhone storage details were missing, Assurant supposedly called my husbands cell but no message was left, and no email was sent to us. 3 days later I had to call to figure out why it was still in pending status and that's when I found out about the call. If you call, leave a message and or send an email informing of the delay. This is the 3rd time something like this happens to people in my cycle. I am looking into other options for cellphone insurance.

The claim for my damaged phone went exceptionally well. It was fast and very professional. I received my new phone in 3 days and I am very pleased with it. I just bought a new cover for it and I am happy with everything. The customer service was excellent. Thank you.

I had a mechanical issue with my phone but you wouldn't honor that due to a broken screen, that had been broken for 1.5 yrs. Paid my $150 for a refurbished 5 yr old phone. When it arrived the screen was broken. Didn't report it because I am sure they would blame it on me just like they wouldn't cover my prior phone.

The process was fast and efficient. The phone came very fast and I was helped setting up the phone again. My son was very happy that his phone came so fast. It was in a secure box and I didn’t have any problems at all.

It was swift and efficient the transactions and delivery process especially since I use my phone for business I enjoyed the service and experience. It was excellent. There is not much I can say but keep the good work.

Filed claim online. It was easy and fast. Received replacement within 2-days. Overall happy with the ease of submitting the claim. At first I was skeptical. Will definitely recommend doing business with you again. Thank you for your great service.

My device fell and the corner chipped, I submitted a claim to have it replaced, I was told over the telephone that I had to go online to submit the request. Once I submitted the request it was processed in a timely manner, I received the replacement in 4 days.

Excellent service, I called on a Friday about my damaged phone and I received my phone on Monday evening. Good and excellent service. I would recommend Assurant to anyone. The lady that helped me was very patient and helpful.

My experience was smooth and pleasant. Your ease at which the process took was really surprising. The socks to if I had to do it all again I would not hesitate. I was really expecting something totally different.

The experience was made easy. The replacement phone came in 2 days after filing a claim. A return packet was provided. The representative over the phone helped finish the claim which was greatly appreciated. I would definitely recommend T-Mobile.

The process was pretty easy and quick. The picture of the license slowed my claim up a little. Otherwise fast shipping for my replacement device and with envelope to return old phone back to company.

The claim was processed swiftly and arrived the next day. However when it arrived the small pin to put in the SIM card, and the charger was missing. Other than that my daughter is happy with her new phone.

I am very satisfied with my iPhone replacement experience. Thank you very much!! The online claim form is simple and easy. The experience was prompt and satisfying and the shipping also. The delivery was fast.

Process to replace phone took too long. It should not take more than 24 hours to process a claim. Phone replacement is done because a phone is not working. To have someone without a device longer than 24-48 hours is unacceptable. The process of submitting a claim is cumbersome and the process for checking claim status is worse as the software being used on your site does not work.

Information was gjven to me at the time of the initial claim being processed. There was a 50$ claim deductible which i understand but nobody told me that there was going to be an additional 23$ payment at the time of arrival of the product or else the product did not work. I am VERY unsatisfied with this company in many ways and will be switching phone carriers along with insurance plans.

I felt my second insurance claim and replacement process involved more hassle than necessary. Especially compared to my first insurance claim. I have no complaints other than the length of time it took from start to finish and that I had to call customer service for my second insurance claim to be considered. Honestly, I feel that, overall, it was a very easy process. So much so that even a child would be able to do it. That's an important asset to your service and I commend you for it. Thanks for reading???? ~Lea

My experience was great. When I processed the request online the process was seamless without any issues. The system was user friendly. I received my replacement phone in a timely manner and the product arrived without any issues involved. Thanks for the amazingly fast turn-around and exceptional service!

Great insurance to have. Everyone will be proud to have Assurant by their side 100%. So make sure when you get your phone Assurant and you can rest knowing your phone is covered for sure from falls, cracks, theft etc.

Filing a claim was very easy and the website was customer friendly. My deductible wasn't as expensive as I thought it would be. My new device was in my hands a couple of days later. Thank you Assurant.

I was initially told it would be overnighted to my home. However, since I ordered it on a Friday afternoon, I understood when it didn't arrive until Monday. Overall, I don't have any complaints about my replacement device. I had initially lost my other Pixel 4, and was upset over the whole ordeal. Today I am just appreciative to have a working Pixel in my hands.

Submitted claim for replacement of damaged Xfinity mobile phone. Although it took at least three weeks to get to the appropriate channels and to get a response, eventually someone responsible took up my case and followed it through to the end.

During this covid crisis, it been months since my wife and I have been united with our autistic child at a residential school. Our only means of contact is Facetime by phone. He ran away anxiously through the woods and lost the phone in the freezing rain. He's safe now. We're thankfully for the replacement.

Timely response on getting replacement phone. Dissatisfied with phone I received. Replacement phone was smaller and model was a X and should of been a Apple XR. The representative I was talking to had me tell him my debit card number 5 times, made me very nervous.

I made a claim and they sent me a cell phone that was already active in another account, I've been trying to solve this for more than a week and they don't do it, it's ridiculous how can you send a cell phone that the IMEI belongs to another account. My claim was from January 2 and it is already 11 and nothing that they solve for me. I am paying a line for nothing. I am very upset and angry with this company.

Once I got to someone who help me get through the process, everything was excellent. I had to call in a couple of times to complete the process, because previous personnel did not inform me that there was more steps to complete.

I was satisfied with the service I received for replacing my damaged phone. Only issue was new phone's battery was not fully charged and I had to wait for an hour to update the new phone before transferring data.

Both my wife and I have had the opportunity work with Assurant concerning claims for our damaged devices. They make the process effortless and provide excellent customer service both online and over the phone.