Assurant Phone Insurance Reviews

I was surprised at how easy it was. Very simple and done in a couple of minutes and the replacement phone arrived a few days later. As soon as I get off of reserve duty I'll have the information transferred to my new device.

I received a tablet very quickly. But once I got the tablet it was so hard to get one of your people to transfer information over to the new tablet. Then I wanted to mail the old tablet back. Could not get a claim/rma# because they did not include it onto the return envelope. It should not have been that hard to get the new tablet activated or to return the old tablet back especially after I have never missed a payment on my phone tablet or insurance bill.

The agent was friendly and polite, she addressed all.my concerns and quickly filed my claim. I had my new phone by the next day. Great customer experience, I would totally recommend everyone to instead of fixing their screen someone else, they file with assurance.

My overall experience was pretty good. When I called to report my phone stolen I was help immediately! Costed me about 60$ for another phone but the insurance was worth it. I saved about 40$. Also, shipping was excellent! Received my phone the next day!??? Thank you. And thank you to the nice representatives who helped from customer service over the phone to the customer service at the store. #salute Now I just wish y'all could track my old phone without me having the app.???

There was something wrong with my Apple iphone 8 plus -- the front microphone was no longer working. I submitted a claim and got a replacement device 2 days later! Very easy experience and happy resolution.

The receptionist was very helpful and I received my device the very next day so my experience was very good and I most definitely will refer my colleagues to Assurant for good customer service. I will use it qgi.

Paid my 99$. Set up the appt to get phone screen fixed. Everything seemed to be going well until there was a problem between y'all's system and the place I went to get it fixed and wasn't able to get the work done. Then called multiple times to try and get a new phone shipped because I took a day off of work and drove an hour for nothing!! Wasted money time and gas. It took about a week before I received my new replacement phone. There needs to be some sort of compensation other than, "I do apologize."

In trying to transfer the data from my old phone to my new phone many of the apps and documents will not transfer over. I've already repaired the originally broken device and I would like to return the one that was sent to me and have my insurance claim reinstated. Please contact me since it is difficult to reach someone.

I'm not y'all sent me a broken device and when I used my front camera it was damaged and you wouldn't replace. You just stole my $100. Would never trust y'all again. I'd rather buy a new phone than get burned.

I immediately called and asked for the shipping address to be changed because I was out of town. I rushed home before my initial return date, only for my device to be given to someone else. No one has reached out to resolve the issue as of yet!

Lying to a customer is not right. Shipping delays and upgrades due to lack of product availability is not the customer's fault so therefore the customer should not be penalized for this current warehousing issue. I called support about my phone and had it replaced. I paid on a Saturday and my phone arrived on Friday 6 days later. Anyways their process is not clear. They say overnight delivery and delayed shipping. Well the call center has no real communication with the warehouse or upper management because it's a off shore call center not a USA company. They lie on the phone and the advertising seems not true either.

Thank you for the great and personable service. I am very happy with my phone replacement and screen protector. Thank you for providing your customers with reliable service. I will definitely recommend your company.

This insurance company is horrible, or rather with them nothing is insured! Just pay insurance for this company and when you need insurance they twisted and made up a whole story not to cover my loss, well, with them you pay insurance but you are not insured! ????

Updated on 07/08/2021: Hello Assurant Customer Service. Thank you for your help. I received my new device when requested. You guys are awesome. I really appreciate it! Thank You Again!

I receiving my replacement phone on the five day. I noticed the camera did not work correctly. I tried calling the customer service and would send me to the automated machine and direct me to the website and had a difficult time contacting them regarding this issue.

I did everything online. Answered a few questions, paid my deductible then boom! Done. Phone came in like in 2 days. I was out of town due to work but once I got home did a quick data transfer and mailed the broken device back.

Experience was professional and quick. Arrival time was as promised and set up at T-Mobile was efficient. Been with T-Mobile 7 years and this is my first claim. The process was quick. Uncomplicated, caring and phone was delivered at set time. No problems with returning broken phone with self paid status. I would recommend T-Mobile to others.

The people were great and fast and friendly service. They helped greatly and got my replacement phone in a timely manner. People very helpful and treated me very well. Thank you for the great service.

It took four days for a replacement phone to be sent to me to replace the one that was damaged. No one could explain why and I was told one to two days. Generally if you submit a claim before 8:30 you receive it by the next day.

My iPhone was stolen. Assurant sent me a new phone within 24 hours. Thank you for your prompt service. The representative was very polite and made sure everything was taken care of at the click of a button

Very bad experienced. I spent 5 hours on the phone for something that should have taken 15. Your associates English is very bad. One of them refused to transfer me to someone that speaks Spanish. Bad

You send me such an old phone that I can’t even buy a protector cover, so you know that’s going to be breaking soon. Doesn’t do me any good right, if you knew it was so all I don’t know why you didn’t send me a cover.

The process was ridiculous & tedious... My phones were stolen and I had to keep calling & emailing until I finally got a response regarding approval & then it was a completely annoying process to pay the $10 deductible that by the way was supposed to be paid when I did the original claim online. Basically the online process was a complete waste of time. Because I paid the deductible and then it was refunded for some crazy reason... then I had to redo the entire process. The last claim I filed was easy peasy ... I did it online paid the $10 & phone was delivered. No issue. This time was ridiculous process.

I had to make 3 or 4 Claims. Worst experience I ever had with this company. I had to talk up to 4 different people one night. Since the call kept on dropping and they don’t give you a call back at all. I had to wait over 3 weeks to get the right phone. I understand that they want the customer to file online. But I call for a reason I don’t want to file online. They Force me to file online. And I’m no expert. I put the wrong IMEI number. I got the wrong phone send to me. Called to get this fixed. I had to talk to 5 different people to get my problem Solve. Truly never did. My second Claim was Decline.

Filing my claim was relatively easy. Getting approval was seamless. The replacement phone came in a timely manner. Still having some problems getting information from my old phone. Return time should be 12 to 14 days instead.

Well all started when I dropped my phone and I thought it wasn't that bad of a fall, but the screen cracked and the touch screen started to fail. So I called the insurance service, I got to say I had a very good representative attention.

I understand that a exact replacement may not happen. However, the replacement phone I received was in no way physically similar and the technical specs of the replacement are marginally similar to my original device. I work construction and specifically ordered the V 30 due to its physical nature (flat screen and short body) and ability to be properly protected by a good case. This replacement meets none of my needs. At the very least it would have been nice to be contacted to see what phone would have worked since allegedly there are no more v30s in the entire nation. This was according to the lady I talked with through Assurant when I tried to resolve this issue.

So disappointed, I pay a lot of money for my devices. Paid the deductible on the phone and got back a very defective phone and have to wait AGAIN for another phone. This is so upsetting and frustrating.

They are 100% most reliable. Do not hesitate to sign up with Assurant phone insurance, trust me you won’t regret it. They are very customer centric and truly deliver on every promises made. I have been with them for almost 6 years and there’s been no course for alarm.

I would have gave more stars but the customer service was really bad due to language barriers, we got hung up on 3 times, both me and the T-Mobile rep. Then they didn't take down my info right. The claim was denied due to this mix up and I didn't get real help until we got a manager on the phone who spoke English and knew their job.

Disappointed for have paid this insurance on both phones, my husband's and mine for over 18 months and when claimed I was charged for a phone and received a Refurbished phone, which, by the way, it feels as it does some weird things. Basically, I feel scammed. Had to pay for a used old phone as if it were new and got a phone that so far shows unstable.

Placed a claim online, didn't hear anything back from anyone and no phone in mail, by this time it had been 5 days, checked on email and online and still just said processing, had to call to see what was wrong, husband redid whole claim again and finally had the device shipped in no time. Would've appreciated some type of contact to let us know claim did not go through properly since it just said pending for a week.

Filing a claim was very easy and we received the new device within 2 days. It came with very clear instructions on what to to with the old device and how to send it back. I would definitely recommend this service.

I received the phone on the promised day. It was easy to set up, being that I am cell phone illiterate. I had questions and called my carrier, TMobile, who then transferred me to a Samsung agent. Both agents at TMobile and Samsung were so helpful and patient with walking me through the more complicated set up steps. Thank you!

Received replacement phone in one day. Excellent! Upgraded model. Excellent! No charging cord. Poor! No manual. Poor! However, it's nice to have phone insurance. Hope I don't need to use it again soon.

My phone after 2 days is not working normal, no flash light, no face id. Disaster. Is this a new or used phone? How can this happened to a iPhone 11. Very upset. I need to speak with a representative, and send me another one

Great customer service, very professional and helpful... really committed to help customers. The replacement process is very fast and easy. Customer service representative are helpful. When requesting help to transfer all my data to the new phone, they were very patient and helpful.

My iPhone slipped out of my hands and when I picked it up I noticed the camera had cracked and later it started getting worse. I immediately contacted Assurant and initiated a claim. They responded back quickly and said they were reviewing my claim and would get back to me. Two days later it had been approved and they were getting ready to ship my new iPhone X to me. I received within 3 days. They provided me with a box and free shipping label to return the damaged phone. Completely satisfied with their service.

The only issue I had was the phone I was filing a complaint on was too damaged to turn on, so I was unable to retrieve the IMEI to submit the claim online. I called the Assurant customer service line, and it kept trying to make me file online, but once I was transferred to a representative, she was professional and efficient. I am especially appreciative of the expediency; it is comforting that Assurant recognizes the sense of urgency with replacing devices.

If I was able to leave zero stars for this experience it would be more accurate. I tried filing a claim on a cell phone I purchased a week after I bought it. The website wasn't working and I couldn't get the claim to be processed. In another 5 or 6 days I tried again because the phone had gotten worse and couldn't even be used at all at that point. By the time I got the claim to go thru it was holiday weekend so I expected the shipment to be delayed and it was. I also went to the the store I purchased the phone from to have assistance with making the claim and to make sure I was doing it properly. They were no help at all either. So the claim was processed and accepted. We received an email with tracking information only to find that we would not be receiving a new device that the delivery address was not correct and it had been returned to shipper.

You need to do some work on your app where we have to “Make a claim”. First of all the box is too small. It doesn’t keep the info. The only way to get your order is to call. It’s very frustrating. Please fix it ASAP. Other than that, everything else is good.

After years of frustration with T-Mobile in trying to replace my iPhone, this time it was done quickly and easily. I mailed the old one back and was advised today by USPS: “Your item arrived at the YORK, PA 17402 post office at 11:25 am on June 7, 2021 and is ready for pickup. Tracking Number: **

My claim was approved at 5:23 pm on 5-20-2021 was a Thursday. Was told my replacement phone would be next day air from UPS. It wasn't shipped till Friday evening and I didn't receive it until the following Monday. Waiting 4 days for a replacement was bad enough. But then I received a refurbished unit to replace my one month old phone... Very disappointing to not get a new phone off the shelf.

Very easy to get my replacement device! Customer support was very helpful! No need to change a thing! Thank you for being great! And I love my replacement device. Works awesome. You guys have outdone it again! Again thank you.

Claim process instructions were clear and concise. Claim was processed timely, communications via e-mail were also timely and informative. New phone was received within 24 hours of claim being filed, return label and packaging was provided.

Fast and easy to create claim, and received the phone within days. Also very simple to keep track of the claim process. I did my claim on a Monday, and had my phone by Friday. Will definitely recommend to other people.

The customer service assistant was very knowledgeable, helpful and answered all our questions. Great job! The tablet Assurant sent is perfect for my wife and very easy to figure out and use. Thanks for the quick delivery and helpfulness.

I have paid for insurance for 24+ months. I went to submit a claim online to get a cracked screen to be repaired. I was shocked to find out that there are no authorized retailers within a 50 mile radius of my address. So dissatisfied. I feel like that is false advertising. Xfinity is a huge network in the Indianapolis area and to not have authorized dealers here is a complete joke. This drove my husband and I to take our lines plus add two lines to another carrier.

My wife left her phone at a local casino. After numerous attempts to locate the phone, we had to determine the phone as lost and unrecoverable. I made a claim and the process was smooth and painless. The only glitch was the delivery... I was told it would be overnighted but it took 4 days. Other than that, we are happy with this service.

I lost my new phone but got a refurbished one as a replacement despite the fact that I had to pay a replacement charge, no mention of used phone in process that was clear to me and I have never had a claim in decades, also I get a note request and prepaid envelope for return of lost device or I may pay a penalty.

After over a week and a half I still have not received “my replacement’s”, replacement. My first replacement phone came and while trying to activate learned it was “reported lost or stolen”... Still waiting.

The process and approvement of the new device went smoothly. However, the new device was supposed to be delivered with next day shipping however it has not arrived yet. It has been about 10 days since it was shipped out and has not arrived yet.

I received a replacement device that was different from one that I just replaced in January 2021. The Edge 7 went dead after having it for only 4 months. When I received the replacement, I only received the phone with no charger or accessories. I was unable to charge the replacement because it does not use the same charger as my previous devices.

The experience with getting the phone went very well. However, I sent the phone back in the prepaid envelope you sent me and I'm sorry I didn't take it over to UPS and pay for the shipping myself. According to USPS, there is no tracking information. And since Assurant wants the phone back by June 7 (today), I am nervous that I will have to pay for the phone. I wish you would not use USPS, as they are not dependable.

Everyone I spoke to was friendly and helpful. I found the website to be confusing and hard to navigate. The on-line brochure said that cracked screens could be replaced for $29 but when I asked about that I was told there were no authorized reps in my zip code. When I said that I was going to be in Chicago for 2 weeks she said there were no reps available in zip 60622 either. I'm willing to travel a few miles and it's hard to believe there are no reps in the Chicago metropolitan area.

The process was very quick and easy. My LG Stylo 5 stopped charging on a Thursday night, got a new replacement within less than a week. Called customer service at T Mobile and was directed to Assurant. Due to my phone being cracked before, unfortunately, my insurance was voided. I was honest about that. However, there were no surprises. I was told it would only cost about 50 bucks to replace my phone. And that if I don't send back the old phone, they would charge me about $900. Got a hold of someone real quick, they processed my claim. They sent me a new phone of the same model along with a labeled envelope to send in the damaged phone, with the shipping costs on their dime. I reset my old phone to factory settings. I then dropped off the damaged phone at USPS. Whole process was simple and easy. Would definitely recommend Assurant to a friend.

Delivery was fast. Only one issue with customer service because they denied our claim because they submitted the wrong claim number. Otherwise, the delivery was quick, issues resolved, and customer service was friendly. Thank you.

I made the claim online and it was really easy. Got the approval instantly and was told the phone had shipped shortly after. Got the phone in 3 days since it was a holiday weekend. Highly recommended.

It took less than 5 minutes to file a claim online and pay the deductible of only $10. By the next day my claim was approved. It was a holiday weekend and I filed my claim on a Friday. I still got my phone by Tuesday. They also made it super easy to send back the damaged phone. The service is excellent!

I was supposed to get my phone on the 2nd of June and the ship date has changed 2 time. If my phone isn't here I will never get Assurant ever again. I've been paying since 2014 and this is how you do your Loyal customers.

All went relatively smoothly. The phone call covered all that was essential for this recovery. The phone arrived when the tracking said it would. The store in Richmond was very accommodating while we were there.

Phone came as promised, prompt! My replacement is identical to my damaged phone. So far I am completely satisfied with the service. I called customer service with a question and they answered quickly and gave me the information I needed.

I submitted a request for a replacement phone when my mother's was stolen. I submitted online and followed up a couple times the following days to see that it was still in process. A week later I called because no action had been taken. When I called they said that there was an issue with the delivery to address. Why I was not contacted or why there was not a note on my account I'm not certain but if I had not called who knows how long it would have been.

1st we received replacement phone and all's well. Lady who was 1st contact on phone was very pleasant. Later on website my daughter entered a number that was connected to my phone because I'm the account holder. There was no notification from your end. I understand informing her of the mistake keeping in mind her phone was not operational to retrieve number anyway, problem was resolved by her also. I thought new phone should have been overnighted not 4 days.

Prompt response! I got my phone back overnight! Great job, l recommend 3 persons already. Great job and highly appreciated. When l lose hope, l laugh at last, got the phone almost same day, perfect and excellent job done. Thank you so so much!

I had to replace a device that was stolen, and I thought I would have to go through hoops to get it done. But to my surprise it was fast and simple. My favorite two words when having to deal these kinds of matters. I’m glad to have this service available to me.

Horrible service. Kept getting disconnected. At least 2 hours from carrier to Assurant and repeating information numerous times. First claim was denied. No notification of denial of claim. Kept asking to send information to broken phone. Instead of main number. Had to reprocess claim and same bad experience second time. Really unbelievable.

My experience was fine with ASSURANT. It is T-Mobile who cannot seem to provide professional service in some stores and with their Customer Service Department. I'll keep the insurance going and I appreciate your helpful response to this issue.

Was sent the wrong replacement...was told Samsung A20 is comparable to my samsung A32 5g device... Now I've had to scramble to find a way to print a label to ship back the phone leaving me still without a device. This has been very inconvenient and I'm considering changing carriers now due to this situation.. At least I won't be paying a monthly insurance payment and a deductible just to have to spend more money to resolve issues I didn't create. You can call me for questions **. My name is Kerry ** and I'm the account holder **... I'd appreciate a reply thanks.

As in the LG phone I had to return 3 or 4 times to get one to work which lasted a whole 7 months. This Samsung Galaxy Note 20 5G I had to return! I’m not very happy with Assurant overall! Refurbished phones are one thing but one that just came on the market I should have received a brand new phone!

The person was very helpful, courteous, and knowledgeable. It was handled in a timely fashion. We received the new phone the next day. Instructions were easy to follow. The new phone was set up. The old one was returned. It was joyous experience.

Called to use insurance as phone broke. The automated wanted a number that was under the battery of the phone. So when trying to open phone to get the number, the phone caught fire. Bad directions from automation.

Sent me a rooted phone as a replacement for a damaged phone. Refused to send out an un-rooted replacement until after I sent the rooted phone back. This meant going several days without a phone, due to their screw-up/poor quality control. Awful business practice. Buyer beware.

Just disappointed in the time it took to receive replacement phone. I submitted the claim early Thursday morning 5/27. It wasn't approved until Friday sometime. Your timing is shows that claims approved on Friday the phone will be delivered on Monday. Monday was a holiday so it was delivered on Tuesday. I've had insurance in the past and almost always received the phone the next day. I think UPS is the only carrier that doesn't deliver on weekends, which is ridiculous. My boyfriend was without a phone for 5 days.

Horrible to be paying insurance and still have to pay $249. That's almost half the value of the phone charged as a deductible. HORRIBLE!!! I am really disappointed in the services that has been provided to me.

The claims process was fast and easy. I was happily surprised. I highly recommend this service. I filed my claim and immediately was responded to via email and my situation was resolved within a few days - from first contact to receiving new device just a few days! Amazing!

The online process was easy as pie. Easy prompts directions to locate information needed to fill in. It was a wonderful experience. I was a little confused with what website to use. But, my phone service provider was more than happy to give me the info.

I just want to thank them for helping me through the process of getting in my new phone through my claim that I filed. Thank you very much and also I also mailed back the broken phone on the 3rd but I think I forgot the claim number. I hope you get it please let me know when you do. Do please let me know you do.

Accidentally dropped my new phone, cracking the glass in upper left corner filed a claim was sent a new phone, only to find out I was sent an A20, my phone is a A32. And it has been one big hassle. Still not resolved. NOT HAPPY.

The device I was sent has a camera that does not work. I called customer service to get a new one but they said I had to send it in which would leave me without a phone until I get one. She also never sent a label to send In the defective phone.

Easy to fill out a claim and claim was processed in a timely manner. Happy and would use the insurance again. The only thing if you use another address, than the one on your account you will have to call so they can verify that it's you and not somebody hacked your account.

I had to send my information to the company 4 times. The last time I found out they had all of it every time I sent it to them, they just didn’t do their job to look for it. I waited for nearly 2 mos before they sent out our phone.

Giving this rating due to the lack of service because I gave my full address for the device to be sent to but when I was expecting the package it never came because Assurant forgot to put my apartment number and therefore the package was sent back, I work with my phone so now I have to wait another week to fix this issue.

My phone was hit by a foul ball while watching my kids game and they were amazing and fast on replacement. My only complaint is my original phone was awesome and this one they sent the hearing piece is cracking.

I dropped my phone on a Sunday evening and Monday morning realized it wasn't going to work anymore. I was able to file a claim quickly online and my phone was replaced and working by Tuesday afternoon. I am extremely happy with the way Assurant handled my claim and so glad I paid the extra on my bill for the insurance.

I had called because my phone was closing charge even when plugged in to power source. I contacted Assurant and the customer service person was very helpful, and new phone was sent within 24 hours. I did not get that phone because T Mobile office I went to misdiagnosed the problem, I did not get that phone. I contacted Assurant again and new phone was posted to me within 24 hours.

I had a broken screen, I contacted my provider who put me in contact with you guys, you did your part and got me a new device (quickly). Open and shut so not sure why every company wants a pat on the back for doing their job... Is it going to change the way you do things? Doubtful, those decisions come from the top of the food chain.

My experience was great dealing with you guys on the internet. It was self-explanatory & very easy to understand, you guys turned a horrible experience into a pleasant one. Thank you for your service offered.

Very pleased with your service. Easy to file a claim. Received replacement phone in no time at all. Well worth the monthly price for insurance. Customer service personnel were extremely professional, personable and helpful. Very grateful!

I ask for a return label a week ago and still haven’t got one to return a iPhone to T-Mobile. I only have a certain amount of time to return this device. I’m not going to pay ** to T-Mobile for a device that you won’t send me a return label for.

I tried 3 times to get my claim approved and T-Mobile even called a few times and you kept denying my claim for now reason. It was almost impossible to reach someone and when you did get someone they would say call T-Mobile even after T-Mobile called numerous times. Horrible business practices.

My replacement phone was delivered very quickly after paying the required deductible. Everything was in order. And the application process was swift. The phone was new and I don't have any complaints. Thanks Assurant!

I recently bought a phone through Spectrum.. The day I bought it I put it in an otter box case...virtually indestructible.. I never dropped, left in car (because I don't have one atm), or anything. Less than a month after I got the phone, it died. No warning, nothing. Wouldn't charge or come on... Took It to Spectrum, they said it was a warranty issue. So I sent it to Samsung and they said that the phone was warped and not covered by warranty. Which is crap, as I said I did nothing to my phone... I know you people can't do anything, the whole thing cost me 100 bucks I didn't have, I'm on SSDI, money ìs tight. But anyway. You guys were great, very fast, as soon as you got the 100 bucks.. sorry just really mad had to tell my story to someone else.. Spectrum and Samsung wouldn't listen, basically called me a liar.

My overall experience was good. The representatives on the phone helped me any way they could and were caring. I appreciated my new device arriving quickly. I was dissatisfied with the transferring of my text messages from one device to the other because some of my texts were out of place or just missing. I just received an email from Assurant that said I need to send in my damaged phone and I had 10 days to do so. They also talked about an agreement and how my card could be charged for not returning the damaged phone. I have no recollection of this agreement. I did see the packaged my new phone came in. Said I had 15 days to return the old phone. So as of yesterday, Wednesday June 2nd I sent out my damaged phone. It should be arriving to you guys soon.

The Company received my $249 I told them that the police return my phone and my phone stay locked from May 24 until June 3rd. While still having to pay on a phone I couldn’t use. I had to deal with this issue until their phone was scanned into the warehouse while holding on to my 249. I could have called the bank and filed a claim for my money and the company would’ve been investigated but I waited. Then no one sent me a Email to let me know anything about the returned phone or pushing the issue off on T-mobile when T-mobile didn’t lock the phone, Assurant did. It was an all around bad experience and two of my company phones are now without insurance because I pay too much to be handled unprofessionally.

The process went pretty smooth and the customer service associates were very professional, kind and helpful. The first product number was incorrect so my claim was denied. The customer service associates I spoke with were great and solved the issue right away.

This was great. A great overall experience. But the online experience was horrible. Once I called in, everything worked great. The online form asked for the old phones IEMI, since my carrier was being dumb, it was impossible to do. Once I called in, everything went great.

The service was great. The replacement was received the next day! The process was very simple once I found my password. The person on the phone was very helpful once I got past the automated selection process.

They had one job send me a new phone with the right color and if they didn’t have the right color tell me that and give me a choice of the colors that they have. Instead they just sent me any color that they felt like and say, "You’re stuck with it because we’re out of her head. Thanks."

My dad was in the hospital for a month on life-support while in the medical induced coma somehow his cell phone grew legs and walked out of his ICU room and disappeared, he got out. I made a claim. They sent me the phone. I didn't know the 6 digit acct pin or anything. He didn't remember which he doesn't remember a whole lot since he was on life support in coma but long story short they sent me the phone in mail by me giving social number. I call to activate phone. They refuse to activate it because I do not have 6 digit pin. Told them the situation and nothing they can do. I guess even though they sent me that replacement phone which I have still but can't get activated. He's been a customer 20 years and cuz he doesn't know a 6 digit pin he can't have his phone. He's home bound 3 months. Can't go into store which they said is only option to get it turned on. This is **.

Excellent service I experienced, I will recommend 100%. Fast and reliable response, no 1 among others in its industry, and you get full value of your lost item. It's even more easy to file and process online much easier than before.

I encountered issues with the online claim and called. The rep processed the claim and stayed on the line thru the process to assist. There was a slight hiccup with processing where we had to provide info twice to two different processing agents. After that, things went fine.

Great customer service representation. They helped me with my questions in a fast and efficient manner. The replacement new phone was delivered the next business day after approval. It was an overall excellent experience and service.

Unfortunately, the manager quit and my replacement phone is missing...It was delivered to the Whitehall Store... I was not informed of the process to return the damaged device and unfortunately was unable to stop by the store for the transfer of data to the new phone as I am helping a friend with health issues...

The experience was very quick and courteous and new phone delivered the next day by noon. The rep that helped me was very friendly and answered all my questions. Process was made very pleasant and would definitely recommend to my friends and family.

iPhone 6 was very unresponsive at times and sometimes did un-selectee work. Assurant replaced phone quickly with a better phone (iPhone 7 with more memory). Treated well and online submission worked very well.

Excellent tool to get claims resolved. Great service! Would recommend to friends, family and neighbors. Cellphone took 1 day to ship after making deductible payment. At first I was unsure whether or not it would go through, without a doubt it went through and shipped the cellphone.

The person I talked to and my service was wonderful. Very helpful and took care of me very quickly. She answered all my questions and was very knowledgeable about my tablet and my service. Thank you very much.

6wwpi ²The service I got was crap? First time I called I described a previous event that occurred over 90 days ago and didn't use my insurance on it. I then described an event that happened the same day and the rep didn't honor it and said bc it was over 90 days my insurance could not be used for it. The confusion was the rep thought I wanted to use my event that occurred over 90 days ago, which I did not - I wanted to use the event that occurred the day of the call, which rendered my phone unusable. So, she refused to let me use my insurance, which is crap! I then requested her supervisor, who then agreed with the original rep and again refused to let me use my insurance, justifying the original rep's description. I then called again and spoke to another rep who started another application and accepted it.

On May 8 the original phone was lost. May 9 was reported as lost. May 10 a new replacement phone was sent. May 10 the original phone was found. May 12 UPS did a bad delivery and the replacement phone was lost until May 19. May 19 the replacement phone was returned with a Fedex label that you sent. The replacement phone was received in your warehouse and until today June 2 You don't have unlocked the original phone. I've called five times from the last week and still can't get it unlocked. Please, I need to unlock my original phone. All the service that I received from your customer service were very bad to solve this problem.

I feel fine the way the lady took my problem as soon as we told her about our problem, she told us that everything will be fine, so she start asking question about the incident with the cellular - when and what was broken. We told her and she took care of everything. I have no complaint. The next day I had the replacement, good service and your people are good. Thanks.

The replacement phone I received has issues with biometric registration for security and the speaker phone is lower than normal. I did not have issues like this with my previous device. The phone did arrive in a timely manner, but it does not work well with some features.

We have always had insurance for our kids' phones despite them being young adults. I have only had to file a claim a couple of times but each time was so quick and easy. Well worth the money for peace of mind.

I've always had a great response from Assurant when I need to replace a lost/stolen phone. I get the replacement within 2-days with simple instructions. I've never had to call them after the claim was given to find out what's going on which means a lot to me!

There was confusing info coming from Xfinity Mobile when it came to activating our replacement device. Kim was great! He stayed on hold with me and we did a three way call with Xfinity to get the CORRECT help and we were able to get the phone activated. He was AWESOME!!!! The only complaint I have with ASSURANT is that our plan is supposed to offer unlimited screen repair and they would not allow a simple screen repair for my son's cracked screen. So unfortunately, we had to get a replacement phone which cost us much more and took a lot longer to get him set up with a working phone.

The girls special 1. I do not remember her name. Terrible. She are very rude to speak with clients, she hang the phone, but after this lady T Mobile Callas and transferring the calé and the 2 mens very Nice. Please. Give good training. The girls they are not very friendly.

The T-Mobile store referred me to the Warranty company Assurant. Everyone was helpful in getting what I needed. My only problem is the phone was found but the replacement was on the way! UPS tried to deliver but I was out of the office and I still have not received it to send it back and get my refund. I was not told it would come UPS Red just UPS and those deliveries are slower. So I’m not sure where the phone is now.

It was the worst customer service. Representatives were rude and did not listen. Did not correctly document the reason for my call. I was hung up on 5 times. I never once spoke rudely to them. I would start each conversation with "please don't hang up on me". I was in tears of frustration. They really didn't care about the customer.

The website had some issues with being down. Once it was back online, the claim form online was Easy. The claim approval was Fast. The FedEx delivery was Swift, the overall process Exceeded expectations. Thank you so much.

Called Assurance to report broken phone. Got a claim number. Received replacement. All in a timely manner. Very pleased. Took new phone for transfer and setup to local Xfinity store. Very quick service. Thank you.

I am very pleased with the service, care and respect that I received from those who answer the "800 #" for Assurance/Metro. Definitely a better experience than one will have at the Metro store I went to! The process for obtaining a new phone was incredibly easy! Thank You!

Aloha, glad I added the insurance coverage thinking I'll never need it as I dropped my Galaxy 7 before without a scratch but not this time, slipping thru my fingers screen faced down onto the pavement, there it went, shattered in multiple places. What to do? The next day The local T-Mobile store rep pointed me to the Assurant web link and frustration eased. The claim questionnaire was simple, brief but the delivery time for the replacement, took three days days, understandably from Florida to Hawaii however T-Moble boast "next day." (Claim date: 5/10/21. Received 5/13/21.)

Assurant sent me a defective device and I spoke to the Supervisor who assured me once it was returned she would REQUEST A BRAND NEW PHONE FOR..well I never received anything.. The defective phone was sent back to you and you never replaced my device.. Please check my claim.. Return my money or send me my device..I HAVE ATTACHED THE TRACKING NUMBER AND THE BOX THE DEFECTIVE DEVICE CAME IN..PLEASE CONTACT ME AND SEND ME MY DEVICE.

The process was fast and easy. Even shipping was fast. No delays. I would recommend to all my family members because of the convenience. The customer service members who assisted me were very patient and very helpful with what I needed.

I filed my claim. A week later I reached out since nothing had been done. Claimed the address was invalid when it wasn't. No one contacted me about it. Received replacement 5 days later with no key to open Sim card. Was out of town and had to wait until I returned home to have my info transferred over. Phone is now late being returned and I'm praying I won't be charged for it. Horrible customer service experience.

On time receipt. Fully functioning replacement. Packaged carefully. Great condition. Reasonable charge, easy return. Easy instructions. Sufficient return period. Easy to navigate website. Did not miss a call.

I ordered a replacement phone. It was mailed and the package was stolen from where the FedEx left it. (Which was an public area accessed by everyone). I called the police and filed a report. The police concluded that my phone was in fact stolen. I provided a police report to the claims department. They have this police report but yet I still have to wait 10-14 business days to get a decision on if they are going to replace my phone with no additional charge or replace my phone and charge me an additional deductible. So at this point I am made that I put a claim in to pay a deductible for a phone I don't have. I really just want my money refunded so I can just deal with T-Mobile and never file a claim to replace a phone ever as long as they use Assurant for their equipment replacement option.

I dropped my phone and, though it was in a protective case, it landed directly on a corner, creating a crack in the glass back. I had to pay a $99 deductible, but for a $1000+ phone, I'm OK with that. The new phone arrived quickly, as expected, and works great.

It was fast and easy to file a claim and receive a replacement within a reasonable time. The deductible was rather steep but it was still less than half the cost of paying for a new phone. My experience was well worth my time and investment.

Got replacement phone the next day, very fast. Did have trouble transferring information from broken phone to the new one, due to old phone being damaged. Had to go to a store, it took a while but between me and the store, I got it all done.

Very good, received a new phone, was exactly the same one. Came in the mail very quickly. They also provide d a postage stamped envelop to return the damage phone. Highly suggest using this insurance. Thank you.

I filed a claim for a Z flip phone from Samsung a 1300.00 phone, we received a S21 + an 800.00 phone. There was no communication that they were going to substitute the phone. When I called in they stated that it was a comparable model. In no way is that comparable with a price difference of hundreds of dollars nor a similar color let alone a completely different style phone. I'm disgusted with how this was handled on the customer service side of this as well as their definition of comparable. When I spend 1300.00 on a phone then pay to insure it I am not ok with a replacement that is hundreds of dollars less valuable.

Fast excellent service. Thank you. Great service. Phone received was in excellent condition. Transfer of my app, contacts and photos was very easy with instructions with new phone. I can't say much more than excellent service and rep I talked to was very helpful.

I had trouble filing the claim online. I was kicked out and could not go back to complete it. Upon calling I received help from an agent, and was able to complete the claim. I filed on a Sunday and received the phone Tuesday afternoon. Only suggestion is to have a physical location to retrieve replacement phones.

My phone number is **. You guys are charging me for a phone that I've returned months ago. I don't know what else to write except this has never happened to me before. Can you please reevaluate. Please reevaluate this claim.

Entire process was smooth and efficient. Quick response and return packaging was well designed. Only issue I had was there was no indication that I could see that tells me if the phone was a refurb or new. The agent I initially spoke to said that there was no way to tell what it would be until shipped. So, I assumed there would be some kind of notice given the warranty is derived from that status. This was what I was told during my initial call. Please have someone let me know which one it is or how to find out.

It was pleasant experience, received my product in timely fashion, got it up and running with guidance of your business. Keep up the good work and stay safe during this pandemic we are going through,

My phone was recently stolen, Assurant backed up their plan 100% after a short phone conversation and an email form I had a replacement phone identical to the original the next day. I would 100% recommend this policy when purchasing a new cell phone and most likely other products that they do business with.

I was sent the incorrect phone. I was told I would receive it in 48 hours and didn't receive it for 5 days, just to receive a different phone than the one I have. They sent back out the correct phone, but this one has been glitching and turning off on me while in use. So now I have to send this one back and get a new one. This has been an awful experience.

It was a Very easy process. I definitely would highly recommend. The shipping was very fast and convenient. This is the first time I have utilized this service but after this experience I would purchase this plan on every device that is eligible.

Phone was stolen in Las Vegas. Replacement was prompt. I went to T-Mobile store and they provided me with the phone number for Assurant. The customer service representative was helpful and handled the call very professionally.

When my phone fell into dog's water dish I contacted carrier and was instructed to wait 24-48 hrs and try to see if it worked. Unfortunately it did not. They gave me information to make a claim with Assurant. The process was smooth and easy. Claim was approved immediately and new phone was received a few days later. I was surprised how simple the process was. Will definitely recommend to friends.

My experience with Evelyn was amazing. She's a great person - very professional and helpful. I highly recommend her. I give Evelyn 10 ☆☆☆ she helped me get my phone very quickly quick. I really appreciate it. Thank you T-Mobile, great service. I'm happy.

I was sent a phone that was damaged. I open bag to see box smashed in one side. Opened up box and found phone damaged and now every time I put phone in my pocket the cracked screen just gets worst and worst. All of this on top of the fact that it took them over 3 weeks to send me my phone. Now I gotta send phone back before they will send me a new one so I'll be without a phone again for 2-3 days. That's if they don't ** up again and it takes 3 weeks again. I'll be reaching out to metro to find a different insurance company.

It took me almost two weeks to get my replacement phone, in that time I lost thousands of dollars in business. They put me under a 3-5 day review then waited an extra day to start that and of course they took the whole 5 days, all because their system would not accept the pic of the BACK of my ID. I would never refer anyone to Assurant.

Everything went well except it was a push to get the data transferred and sent back prior to the 10 days elapsing. It took me 8 days, as the phone will be sent back tomorrow. Additionally, the envelope sent to send the broken phone back in should have either been padded or a box.

Good customer service experience. Everything went smoothly and we did receive our Iwatch replacement within the days we were informed. I will refer a friend or family member to T-Mobile. Thank you for the good customer service.

Was very difficult to do this online and was hard. Needed to go to T-Mobile store to get help. Make it easier to do this online and make it easier to do claims without a credit card. It's ridiculous. What if people don't have credit card, debit cards? How are they going to file a claim? You should have option to have any Bill to the T-Mobile account. If you do this everybody will be satisfied.

all the files to the read phone. But overall satisfied with the service!!!

When my phone was delivered, my stylus pen was not in the device and the box was damaged so that's why I rated the service at a two. Maybe next time I will get better service quality product considering the price I had to pay.