Assurant Phone Insurance Reviews

Horrible experience! They could not even replace the device that I purchased. The customer service was horrible. They had inaccurate information I had to call several times in over the span of three months. Asked for managers to return my call and never received a call back. Assurant did not want to partners with me the customer, nor did they want to partner with my cell phone carrier who’ve been with for over five years!

This claim started at the Metro PCS store and then to mymetroclaim website for approval. This was a very streamlined procedure and was expedited in a professional manner. I also had great customer service by phone interview and they helped expedite this claim. Thanks for your important service.

First you all replace my Z982 Blade max Phone for a Alcatel 7. I ask the agent is the phone you all replacing my phone has the same size screen, she said yes. The phone she sended has a smaller screen and now I have to find one with a bigger screen.

This is the worse company that I have had contact with in the past 10-years. Everything is outsourced. I asked the person to help. They can’t understand me and I had to get T-Mobile involved, 45-days.

Top service and fast delivery. Worth my money been paying for the insurance. I will recommend this service and Will tell my friends to make an investment on the insurance your company offers. Thank you very much.

Well managed and true to the time on getting your phone done. I would recommend this to anyone. Very pleased and helped me complete my task. I wouldn't have a new screen if it wasn't for Assurant's help. I'm very very happy with you guys.

Thanks for the great and fast service. I was very satisfied with the service I received and the claim system was excellent and the site was very helpful with the entire process of getting my wife a new phone.

I have been paying $6 a month from Oct.2019 -Jan.2021 then paid a $60 deductible. I was sent a refurbished phone with no charger, no cord, no tool, or information on how to insert the sim card. I had to request a charger & was informed accessories were not covered! I finally got the replacement Samsung charger & all the phone would do was spin looking for wifi & it would not activate. I called & it was determined that I had to return it & I was told I would be sent new stickers to return the refurbished phone but what I received was a email requesting to validate I had filed the claim! I never received the new stickers tho I waited days for them to be delivered!!!

All the agents that assisted me with getting my replacement phone, were extremely helpful and made the process so easy. I highly recommend Assurant to anyone thinking about purchasing an expensive phone, having the insurance is a must. Thank you for all your help. Shane.

I’m giving 3 stars only because I was charged for not sending in a phone that was already received and it made my phone bill high by 150.00 dollars. I sent the damage phone in the same day I received the replacement phone and two months later I’m charged saying they didn’t receive it when it was there.

When making my second claim I felt as if I was being judged. I was told after 48 hours that I had to wait another 24 hours which took about I want to say 72 hours before the claim was approved. I was being referred back to the website. I was having trouble with the website. It took a T-Mobile agent in order to help me push my claim through. I’ve had Assurant with my carrier for over two years. Never filed a claim until now and it was the worst experience.

I am very pleased about the service of the online service and how fast it arrived. It is exactly what I expected it to be. But when my phone was delivered it was put at the wrong house. It is ok. I still got my phone and I will let everyone I know how fast and easy it was to get my phone and place a claim on the internet.

My experience was great! It was hassle free, fast shipping, and easy to file a claim online. When I gave you guys a call you were able to assist me quickly. The waiting time was the only downfall because it was long. But your employees are intelligent, friendly, and professional.

The whole process was super easy to do from starting my claim to the super fast shipping I received less than 48 hours later. My replacement phone came will all the instructions I needed to do to get my new phone activated and the return process was just as easy. I just wished I could track my return phone.

Since I made the call with the T-Mobile Customer Service until they transfer me with Assurant the service was quick, easy and unique. The communication, the information and the time was the perfect way you can expect as a customer. The service and transaction was smooth and fast shipping.

The experience in getting my husband's phone replaced was seamless. The phone arrived in 2 days. It was absolutely convenient and perfect. Luckily when doing the initial claim, there was an issue but the representative rectified the issue.

I was very pleased with the agent's professionalism. My questions and concerns were taken care in a timely manner. Thank you. Please continue caring for your agents in order continuing providing excellent support. Once again. Thank you.

My representative in store as well as on the Assurant call were very professional, helpful and patient while helping me with my claim. My new refurbished phone was delivered to me in a timely manner and it works great so far.

I filed a claim then had to wait for approval. I waited 24hrs and didn't hear nothing so I called and found out they were needing and waiting on account holder ID. Supposedly they sent an email which I did not receive. After I sent it and waited another 24hrs I called again and they claimed it wasn't account holders ID which after verifying since I called, they finally said they would resubmit claim

Excellent customer service. Answered every question, information provided during the process was very accurate. Also package arrived very early, phone came in great condition. Very secure in side box. Would definitely recommend friends and family members.

Had it overnighted. Barely lost any sleep over going without a phone. Customer service was understanding, kind and got my horrible accident fixed so fast it was like I woke up and my ruined day and broken phone never happened.

I received a replacement but I'm having to use it with a busted screen cause when I hit the end button the corner of it exploded. I called and tried to get another one and they want my ID. I don't understand why because I did nothing to this phone and I'm having to pay for it again.

Once the call to Assurant was made everything went quick and smooth. I received replacement phone in 1 day. So happy! Returned damaged phone at post office yesterday. I was pleasantly surprised with the process.

Great service! Call center staff was helpful and friendly. Eager to assist and answered every question I had. I received prompt assistance, and an expedient replacement. Return service was also quick and easy.

I did received the phone in a timely manner. However, the phone was defective and this caused me to have to wait and send the defective phone back before for I could order a new replacement phone. I had my original phone repaired and sent the defective phone back to Assurant. I am thinking about canceling my account with Assurant.

Fast and courteous service, reasonably priced repairs. I have and would recommend their service to other friends. The process is easy and simple to file for a warranty device. The monthly cost is reasonable for the replacement cost of phones nowadays.

Everything and everyone were very nice and Knowledgeable. It was so easy and smooth. Thank You very much.!!! I received my phone overnight. I went to TMOBILE AND THEY HELPED ME TRANSFER MY INFO TO MY NEW PHONE. THANK ALL OF YALL. SUE

Still didn’t receive a phone. Been phone less. Using an old cracked phone. It’s been more 14 days. I’m very disappointed. I really need a phone so if you guys can get that to me ASAP it would help. I paid 250. Still don’t have a phone.

Had to call a few times, got a runaround and had to explain many times to different people and finally got a supervisor who helped and replaced phone is not good. Always freeze and lost all my information. I broken phone. Not happy will phone and would like to upgrade my phone.

I was assisted by a courteous, knowledgeable & very professional person. All my questions were answered quickly and clearly. My order arrived the next day as promised. I would recommend Assurant for their service and good personnel.

They sent me a phone that does work. I been request for another one and I was about to write the confirming #. I didn't get correct. I been without a phone for 3 week. I'm a single with 3 boys and I been missing a lot work and doctors appointments.

When I discovered that my cell phone was missing/lost, I reached out to T Mobile to report this. T Mobile added Assurant to the call. The agent was very polite and handled this lost without wasting any time. The replacement Iphone was delivered the next day. I was very pleased with the handling of this claim. Thank you.

The agent was very friendly and knowledgeable about my situation. It did not take long to help me. I would recommend my friends. The agent did a great job because I believe that that agent enjoyed his job. Keep up the great work and I hope your other agents are as kind as he was

The customer service of sending replacement phone was extremely efficient and quick service. It was made very Easy to return the damaged phone due to the info and packaging provided by your customer service department and personnel. Thank you.

I am amazed at how quickly my phone arrived. The process was so simple and efficient. The person on the phone explained everything thoroughly and the website was very informative. This is by far the best experience I've had when it comes to filing a claim and receiving a new device.

Filing a claim was easy & the representative was most helpful. Just follow directions. I received my new phone the next day and went to the Metro store to have a store assistant help me transfer everything. All went well throughout the whole process. I really appreciate everyone involved in getting me back up and running. Thank you kindly & be well!!

I was treated really well. Customer service was excellent. I received my device on time. Assurance is reliable and professional. I will sent referrals to you all if I know someone who need assistance.

Great experience. Filed the claim on Monday and received my phone Tuesday. Was super bummed out about breaking my phone because I take care of the things I work hard for, but it was a quick fix to get my replacement. Thank you.

Seems something so simple is still continuing to be a nightmare. I was given false information from first call, then false information once I finally got it going. I worked with a TMobile executive as I was tired of getting hung up on from Assurant. Now; I received a letter stating I haven't returned my device, even though I have received an email stating I have. Something so simple is still haunting me two months later. Thanks :(.

The claims process was very easy and shipping of the new phone was fast. Easy return process for the broken phone. The only improvement will be a slip to put in the return package with details. I had to create my own.

I had to file a replacement claim in late November after breaking my Note 10+, and they did not have any replacement devices so I was told that I would have to purchase another device out of pocket and I would be reimbursed. Because I was no longer eligible to continue any new plans with Xfinity Mobile, I had to pick up a new phone plan with AT&T and I'm now paying two phone bills; both the new plan, and the installments on my old device.

Policies and customer service are horrible and not user friendly. Cancelled policy due to awful experience and will never go back or recommend to anyone. Hope Tmobile finds a better company to work with in the future.

I filled a claim for a Galaxy S8 and received a different phone. Assurant insists not having ANY Galaxy S phones which are the ONLY Galaxy line of devices I've had on my account with Tmobile and Assurant for OVER 10years! I continue to follow up and Assurant is not only giving me a hard time but are very dismissive of my concerns. This is all following a Fraud on my account made DIRECTLY by a Tmobile employee who accessed and stole my information to commit fraud! I currently still have no device and will be disputing the charges for my line that cover insurance.

I filed a claim which was Initially Denied. Call back and Had it overturned after figuring out why it was denied. The agent and I were trying to figure it how to get fixed and realized I gave the wrong date... talking to a super furniture store.

This company sucks. I will never use them again, I was not made aware that someone has to be home to sign for delivery. I work and called this company And explain that to them. No one seem to care and would not help me get my phone to me. Instead this stupid company wanted me to call UPS and talk to them about my delivery and where I can pick it up at!!! Which was 45min from my house out of my way when I paid for delivery to my house!!! And not only that but had to wait 5 days to get my phone because of all this crap!! So no I’ll never use this company again!!!!

I contacted Assurant to request a replacement phone because I thought I cracked the screen. Turns out I didn't need a new phone after all. It was the screen protector that was cracked. So when the new phone arrived I called & spoke to a representative to let them know I will send the new phone back. Each time spoke to a customer representative they were very professional, polite & helpful. My experience with Assurant representatives was very positive. The whole process went well.

Great job. Phone was delivered fast. Claim was easy to do online. Quick to approve. Fast and packed properly. I would tell people about your services. Thank you for your servicing helping replacement of my phone.

I called Assurant to replace my ultra 20 5 G which I loved. I dropped it on its corner, and had just taken off my cover so the left bottom corner screen spiderwebbed and rendered the touchscreen unusable. I was so sad. Assurant was professional, friendly, understanding and quick. They didn't mess around with repetitive questions, only asked me a question once. That is important as some companies repeat the same questions over and over. I paid my deductible and the next business day my phone was shipped out. I received it in 48 hours since I called on a weekend. I was so happy with their service and recommend them to everyone!

My experience was long process. Took like almost 2 weeks to get a replacement phone. I'm thinking it was meant to be cause if I hadn't broken my phone I would of never found out about my Bill of what I was being charged for and for not being in the system correct. After correcting most of ALL the problems, my claim was finally approved and I got a replacement phone. Even though this phone goes haywire (goes from one screen to another and flashes on and off when it wants to), it keeps me most time connected with the important people in my life. Can't wait until I can afford to upgrade to a brand new phone. Thank you again to all the people who helped making my life a little bit easier.

Very good, quick service, 48 hours and my new phone was delivered. After making my request I return to my home state Florida to find my new phone was there delivered by Express Carrier Services. Was wonderful. I appreciate Assurant. I think you guys are doing a great job. God bless.

I bought. New phone with T mobile. After three days I saw this is break, I went to the store and the gay on the store was rude and don't have any acknowledge of customer service. And was a lady from Guatemala talk to me and was very professional but she talk to me and said paid the $99.00 for the insurance and they gonna give back my money. But at this days I am waiting for my money.

I received great assistance with making a claim to exchange my cracked screen. My phone came within 24 hours. I was impressed and satisfied. The only dislike is the price went from $40 - $99. Maybe because of the phone.

The process took over a week, no communication and was very slow to process claim. They didn't update the website, the agent at the store they're normally fast like next day turn around, but that wasn't my case. I could have just purchased a phone because I lost a lot of important calls.

I was unsatisfied. I wasn’t informed that there was a possibility that I would not receive the same type of watch I previously had. After I received the watch that was sent to me, I sent the watch back.

2 emails from Assurant confirmed that my application for a phone replacement (phone got wet, battery started draining fast) with Assurant was denied. There’s a 3 month period, from the date of damage as it turns out, that you could apply for a phone replacement. This was never made explicitly clear. There’s also a pandemic and I have a 5 yr old son to take care of. I didn’t think it was the best idea to prioritize the replacement of my cellphone over the needs of my family, our mortgage, and utilities, so I decided to wait it out. Too bad.

I place my order online as directed by the service number. This was done on Thursday the 21th of January at 1635 ET. According to the FAQ my order should've process by 2000 ET the following day. This did not happen. I call customer service on the 23rd of January at 1100 ET. After going through T-Mobile service I was able to get my claim to process. No explanation as to why it was it wasn't processed via the web two days earlier. The Assurant customer service did a great job. The web service offers no feedback and needs more programming work and testing. I hope never to have the need to file a claim using this website.

I placed a claim on Wed evening, and my device did not arrive until Monday morning. I spoke with staff members on Thursday and Friday and I was transferred to T-Mobile main customer service in an attempt to "dump" me for simply inquiring about the status of my Order and why I pay for a service that guarantees overnight shipping and next day delivery before 8pm.

Had some issues with date of loss. Was made to reinstate the same claim 2 or 3 times. Customer Service kept hanging up. Not sure if it was accidental or on purpose. Did resolve the issue after T-Mobile helped with the claim.

It was quick and simple and easy to do and got it fast. Well please with the service and product. I am please with my new phone. Also it was easy to transfer everything over to my new phone. Real great experience.

I have broken my phone. I had my phone for several years. Your insurance company replaced my phone at a lower cost. Thank you for your excellent and speedy service. At a low cost. I will always insure all my phones.

I had recently cracked the shield on my smartphone, when it came time for a replacement I went online to put in my claim, the process was simple and immediately my claim went through and I was able to get my replacement within a few days. Excellent service!

The charger port and the Aux. port were not working properly. The customer service representative didn't agree on it and I ended paying $ 90 plus dollars instead of $ 5, she didn't believe me and I am not satisfied. What's the point of having insurance. I even ask about an upgrade and she said I couldn't do it. That's not right.

Great customer service. Quick response. Simple and easy claim without any difficulty. Received my new phone immediately after filed claim and the phone looks brand new. They are the best without any hassle or 50 questions.

During my experience with Assurant Phone Insurance, So far I am completely satisfied. I had an issue with my cellular phone. Due to this issue, my cellular device had to be replaced. I made the claim and it was processed within about 15-20 minutes. No hassles at all. However, I will say to anyone making a claim; make sure your information is correct with your carrier. I made my claim on a Saturday afternoon, and received my cellular device on the following Monday. Awesome job Assurant. Awesome indeed!

I have gotten a replacement that won't last more than a month. It's been such a headache to work with you guys and knowing that the replacements have been phones that have a period of working time and have not fulfill my needs and necessities. Unfortunately I have not gotten what is promised in your slogan when you sell us customer to provide with the services and needs or peace of mind that I will have to what is promised.

My experience was pleasantly above my expectations. My claim was received and processed in fastest time I've ever experienced. Despite widely known delay of mail due to covid-19 pandemic perils, my phone was received earlier than advised. What I was received was not just a phone shell like my previous experience, but a complete phone accessories needed to get up and running right away. Ear plugs were an unexpected bonus. Thanks~!

My claim was processed quick and easy however device is not working correctly. The voice is low and I can hear my callers only by speaker and my phone doesn't light up when it's ringing, it stay on black screen. When unlocking phone the phone freezes.

My replacement phone was not sent on time. I was without a phone for nearly 5 days. The claim states shipping was expedited but it was not. Warehouse was called and there was no answer. Tmobile is not repairing in stores so I had no other choice but to wait for the replacement.

Very Efficient, fast and friendly service, user friendly, very nice over the phone. Satisfied with the time it took to replace my phone, the packaging was nice and secure as well, it was a pleasure working with Assurant to solve my issue. Thank you!

I had a decent experience with Assurant. The phone came fast and we concluded our business. What I wish is that most companies acted in this expeditious way. It is important that companies streamline the process for customers already distressed about their needs. Assurant made it great.

The previous experiences were a+++. All the customer services reps were awesome. The managers I spoke to were also very courteous and pleasant. Unfortunately it took over a week to get the phone. Maybe it's because of Covid. Normally it's a 5 star service.

My experience was very smooth. Any customer service rep I may have spoken to was helpful. Received replacement device in a timely manner during this difficult time of the pandemic. If I ever have to use this insurance again I hope for the same experience.

Hello, I had a few problems with my phone replacement experience. I received my phone, but I did not receive a charger along with it. Another thing was that I was charged more than usual. I ordered for a phone replacement previously, where I was charged $99. This time, I was charged $249. I would like to know why this happened.

The replacement was quick ,easy and professional. Had brand new S20 and it was replaced perfectly. Note I was traveling when all happened, and I was concerned. No issues arrived to where I was staying.

Having to go to another site to pay the deductible was somewhat laborious as I didn't have my T-Mobile pin/passcode and the system would not allow me to sign in through the account. The process was much easier when you could do the complete process on the T-Mobile website.

I have Never had an experience Like this Where a claim was Approved And completed in such A timely and efficient manner. Completely painless. I would give more stars If it was Possible to do so. Great service.

My phone was shipped to me however there's something wrong with it. My phone never has a network signal, it cuts off and restarts randomly and randomly blocks out and moves different threads in my text messages.

HORRIBLE!! "We'll replace your phone overnight. 24-48 to process your claim." REALTOR need my phone to show properties. 24 hrs later no phone... "Still waiting to be processed." Week later. Nothing!!!

I filed my claim and it was accepted. Assurant sent me a Galaxy S7 Edge to replace my Galaxy 6. However the replacement heats up so bad that I have to lay it on a surface in order to use. I called in to the 1866 number and spoke with a customer service rep. She told me to send back the replacement phone and as soon as the post office tracks it or checks it in, I am to call back to have them to replace the replacement. I still have my Galaxy 6 phone which she told me to keep until I received a replacement for my replacement phone. hope I have a working phone soon.

When dealing with them the process was fast and accurate and product arrived on time. No long process. Very efficient. The agent was knowledgeable and friendly and seemed to care and understand. I am very pleased with service.

Fast service. Processed my claim online from the Assurant website which was very easy to do. Got my replacement device back in 2 days and was back up on running on my new device quickly. Money well spent for my device insurance.

Excellent service, I receive my new phone fast and really easy to process the claim, I just hope the deductible cost be less than the actual value. But the insurance is definitely something we must have.

I am very satisfied with the speed and efficiency in which my damaged cell phone was replaced, as well as by the decision of the insurance company Assurant. Claim equipment LGIC MP260 K20 Plus Black 32GB Metro PCS número de serie **.

The replace phone It operated so different than my original phone. l was not happy with it. So I send it back, reactivated the old phone, I will keep the phone until we Upgrade to a newer phone maybe the j7 A11.

Did the request twice one with T Mobile who took information. Then direct transfer to your Customer Service, who took the same information again, then told me I had to complete payment online (she could not take payment). Had to refile online because only way to get to payment screen???? Other than that great experience.

My daughter became very ill and was rushed to the ER. As she slid out of her seat, her phone landed face down on the ground and smashed the glass into pieces. Her TMobile glass shield had just fallen off a few days before. I am happy to say her phone was replaced by Assurant in 3 days! Unfortunately, TMobile/Assurant has yet to find a new glass shield for her Galaxy 10.

Well to start off everything was going perfect as it was supposed to until my replacement device got stolen as well. And because of that I have to be without a phone until I then. Which I'm really really not happy about not to mention you guys wanted to charge me to activate another device.

Responded and replace the device promptly. Greatly appreciated. Associate that assist call has a well customer service skill, was able to understand and resolve my need. The application link it’s a very good tool to confirm and complete order.

I would recommend this service provider to all my friends and family. The representative was very helpful and patient in helping me with my request. Great customer service. I was very pleased to be treated as a valuable customer by the provider. I was very upset about the loss of my phone and the customer service rep eased my mind and assured me that it could be replaced.

Phone was dropped and took a chunk out of the screen on top on 1-28, 2021. Phone doesn't want to keep a charge, keeps booting her off, and freezes, all the time. This is her only means of communication.

When I made the claim Assurant tried saying I had no insurance on the device at the time of the claim, even though I had been making all my payments on time and paying an extra $12/month for the device protection. Then after calling back again, they gave me a run around about how it was insured but wouldn’t cover screen replacements. Bluegrass had to reach out to them personally for them to finally approve it. It took 2 months to get it resolved and to receive a replacement device. Worst experience.

My phone dropped while holding my grandson, and the screen was smashed that using the phone was dangerous with pieces of glass from the screen loose. I called the number for Assurant for a replacement. They shipped my phone after a day. I was so grateful for the prompt reply and the replacement. Thank you.

My experience was pleasant and efficient. Good customer care. Informed of my options and I was guided throughout the process. The representative on the phone was friendly and knowledgeable. I am happy with my experience. The phone took longer than expected to get to me but the service on the phone was on point.

Paying insurance for 10+ years and never use it. So lost my phone. Request the new device. They send me refurbished. I refuse the delivery and now it’s taking forever to get my money back from these crooks.

I dropped my phone on a tile floor and cracked the screen. I Called Assurant. Filled out my information online and had my new phone the next day. It was Fast and efficient service. They included a postage paid envelope to return my broken phone. Couldn't ask for more.

Phone broken replaced and damaged phone sent back. People have been so efficient and friendly. They care about customers concerns and offer the best solution immediately. We are happy for choosing this company. Thanks.

I just wanted to make a quick review that our replacement process was seamless, I know a lot of times people only give reviews when they’re upset. We filed the claim. Had the phone the next day and had everything included for easy returns.

I received the worst experience with Assurant. Not only did they just flat out forget about my claim, I had a supervisor tell me the wrong information and HANG UP ON ME. The professionalism is not at all there, nor is the communication. That is the biggest thing I complained about what the communication. The service provided to me was absolutely unacceptable, and has made me consider changing phone companies. Thank you.

Your company is truly the single worst company I have ever dealt with. I am glad this horrific experience is behind me, and I can now turn over all my documentation of your continuous misinformation and the pitiful experience to the BBB in hopes others will avoid this awful experience.

Spent approx 4 hours on the phone being bounced between Assurant and T-mobile just to have phone replacement issue resolved. Customer should not have to take unnecessary steps in your "policy and procedures"... especially when the customer pays for "insurance".. Only after 4 hrs on the phone did issue finally get resolved.. T-mobile and Assurant should really review their policy and procedures. Shouldn't make the customer "consumer" have to be bounced back and forth between 2 corporations for a simple fix. Without the consumer, there is no corporations.. I can only hope that this lands on the correct desk for proper review..

Excellent, prompt service. The service was better than I had anticipated. Was pleasantly surprised that the replacement phone was an upgrade. Received excellent customer service from the representative at Assurant who assisted me in transferring the information from the old phone to the new phone. Provide professional and courteous service. Would definitely recommend to other people.

My iPhone charging port started crapping out where it would take a few minutes for it to start charging. It would also get really hot. Called and get a claim started a got a new phone within a day and it’s working great! I highly recommend doing a claim and getting a replacement phone.

The reps I dealt with was very professional, courteous and patient. It was a pleasure from ordering the replacement to returning of the damage one. There was an issue with my code on my account and they worked hard together with T-Mobile to resolve the issue. Great teamwork.

Loved the customer service and sense of urgency as to assistance for me the consumer. Overall happy with the experience only issue is not having enough time to retrieve and delete personal info and items off of a damaged phone. Satisfied but I hope the employees at your end delete my personal info and not share it to a third party...but in the future you guys should give more time to return the phone depending on the situation.

I had a tremendous experience which was expedited and I received my phone the next day. Thanks for the assistance. I would definitely recommend my close friends and family to utilize this service if they ever happen to be in the same situation.

Poor customer service both via the online chat function and calling in to speak with someone directly. The system provided me with a payment confirmation when placing the order but as it turns out, the system did not accept my payment. My order just sat in the system for several days with no feedback form Assurant. I tried to track the order numerous times on the website which is not user friendly at all but each time received a generic message stating the approval process could take several days. After almost a week, I finally decided to call in only to be given the runaround. It took 4-5 calls before reaching the last representative who then advised me of the issue. Overall, I was without a replacement device for over a week. Terrible service and I really wish there was another option for TMobile customers.

I do not remember my order number, I think I placed my order in on the 19th. I do believe and they told me it was scheduled out the next day which they did send it out but they sent it to the wrong address and I gave the agent in my address so I don't understand why they sent it to the wrong address where I don't live anymore, then they said I had to refuse the package to get a new one sent out long story short I didn't get my package for almost a week later, but they kept telling me I can come. Oick it ridiculous. Very unsatisfied customer.

Filed a claim for my son's lost iphone and was asked to provide Photo ID. Later when called to get update I was told to contact corporate office by mail and my claim was not approved. Supervisor was unprofessional.

Everything went wrong; not receiving a shipping form, the customer service reps giving me false information, the information on the directions were invalid and links not working, the shipping form on the website didn’t work, and I had to contact customer service three times in one day. I wasted several hours on trying to ship the phone back and spent money printing out forms that didn’t work.

I received my phone the next day. Then I didn’t need it. They sent me a return label right away. When I called to report my phone stolen they were very professional and sent me a new phone immediately.

The process from starting a claim to finish was very simple, did the paperwork over the phone and upon receiving replacement phone, that was easy. The return process was easy also, I did this in 2 days. I was happy with this process.

Great service. Never disappoints me and my family. Very fast shipping. I will definitely stay with Assurant with T-Mobile. I have never had a problem resolving my orders. I'm thankful. Thank you for your service.

I had a wonderful experience with customer service as well as getting emails to update me about my phone. The only problem I had was it didn't come at the time frame I was told, other than that my experience was great and professional.

They were very helpful with getting me a replacement device. Even on the phone with helping me with the changing over process. Plus the deductible was a lit less than I was originally quoted. I am happy with my new device.

Some confusion at the onset but all worked out. New phone works as designed. Shipping was excellent, the return envelope seems less than adequate but received your email receipt of defective device. Will continue using your service as we have for years. Thank you.

You guys have a really bad service. Poor staff. I got my phone stolen and you guys cancel the shipment of my device because supposedly I didn’t explain the reason of the claim but I send back a letter explaining that I got robbed and I still waiting on the device replace. I pay for it. Bad service forealz.

Was not in excellent condition. Also didn't match my phone color and the pre installed screen protector was ruined. There were light scratches on the back glass. The worst part is they sent me a Tmobile phone although the phone I sent them was a unlocked phone!!!

The replacement phone was delivered next day. Unfortunately, the ICCID for the replacement was not updated at Xfinity. This resulted in some troubleshooting and manual loading of apps. Took some time to get everything reconfigured. Overall, I am happy with the quick response and support.

My representative was very knowledgeable about helping me with replacing my phone!! He understood exactly what I was talking about and the shipping turnover was Next Day Air! I am very pleased with the overall experience since this was my first time dealing with Assurant.

Received the replacement device only to find out iPad would not come on nor take a charge. Contact Assurant and sent them the broken one - and supposed to send the broken replacement back when they email the label. It’s been 4 days and still no label and no working device! And still no working device! Does Assurant send used devices as replacements? They must! This is for my child for school! I’m stuck without it and so is she. Need help fast!!!

My son cracked his phone and called Assurant and they were amazing and efficient. The process was easy and got the phone within two days. The representative was assuring and helpful. I just wish your insurance monthly was lower because it's a lot for 16 a month for low income families.

Went online to submit claim for my cell phone and in a few days received replacement. Instructions on how to transfer SIM card but went to closest Tmobile store for assistance. A mail out package with postage included to mail broke cellphone.

I have used Assurant many times and have been completely happy with their replacement services. The turnaround to receive new equipment is amazing, their customer service is helpful and the process as a whole is just excellent. With that said... my latest return has left me a little upset. It may seem sorta petty but for me it really didn't sit well. I finally bought a phone without having to make payments on it!! An expensive phone direct from Samsung and wouldn't even use it until insuring it through my carrier. I had meticulously cared for my phone with protective screen cover and case until one morning last week I woke up to a crack in my screen. (I still do not have an answer from my family on how it happened while I was sleeping.) No biggie, right? I have insurance.

Took close to 10 days for the claim process to be approved and ship the device. Even after everything was on file it took long time. On top of that I did not receive the color that I lost. The replacement device did not arrive with a new sim card. So had to wait another few days for my network to ship it.

I received the replacement phone rather quickly, however, I prefer the same phone model I currently have. It is being used for certain functions with a setup that will only accommodate my current damaged phone. The replacement phone comes with a different charging cord setup and will not work with what I'm doing.

Fast response and fast delivery.. I have claimed when I lost phone immediately and this done great job understanding my concerns. As steps are very simple just providing minimal details and they get all the information they need.

The process was so easy and fast. Once I hit submit my claim was approved and my phone was delivered by Tue and I filed the claim on Sunday. No need to send photos or anything. And they send me a package already paid for to send my broken one back.

Assurant representative was very professional, personable & efficient. Directions were very easy to follow & very fast. Only thing I would add to procedure is to explain to Customer they will have to go into a store to have phone opened.

I provide a phone for my grandson and I figured I should have insurance for it and with Assurant it absolutely pays off! I appreciate how easy it is to file a claim and would absolutely recommend the insurance to everyone!

How can we help you? I received my device about 2 weeks ago and US Cellular couldn't activate it because the IMEI didn't match the one on the box. After a couple of hours with support, they told me to contact Assurant. I spoke to an agent and she said another device would be shipped. I haven't heard or seen anything on this second device so I was checking the status. I've already shipped the first replacement phone back. Can you help? I got a blank response and no response to both of my follow up messages. I work nights so it's really hard for me to call in during the day.

I talked to a woman named Cheryl about a refund. She was very unprofessional. She was talking very fast on the phone and after I asked her twice (nicely) to slow down she said “that’s just the way I am” and proceeded to talk fast. It also sounded like she was eating because I heard her burp on the phone while she was talking to me. I wanted to in the end the call right there but I wanted to hurry up and get this process over with. I talk to her on the phone January 11 at around 3:35 PM. I’ve never had any problems with T-Mobile but this was by far the worst experience I’ve ever had.

I started my claim on a Thursday. The representative assured me there was a link that I needed. Could be texted or emailed. *I never got either*. When my phone didnt arrive the next day (as I was told it should have) I called in. They told me that my claim hadn't been processed. I resubmitted it all. This is now a Friday. My phone was supposed to be here that Saturday. Never came. Received word that it would be here the following Monday "due to covid". It didnt come. Now, suddenly, my address isnt correct. It's been a nonstop rollercoaster resulting in severe headaches. It's ridiculous.

My experience with assurant has been terrible. The phone I received was broken. I returned it. Two weeks later, I have yet to receive my phone! I have been given the runaround, told false information, and hung up on twice, even though I have not even raised my voice a single time! For two weeks I have lacked a working phone, despite paying for insurance. I have been a Tmobile customer for twenty five years and am considering switching simply because of my experience with Assurant.

I am very disappointed with Assurant because they sent me a replacement that was very glitchy. The back of the phone had a scratch by the flash, there was some damage on top the aluminum frame and the camera bump was all bent. I called them and return the phone immediately and I was told they would send me another one as soon as they were notify of the shipment and it’s been almost a week and I am still waiting for them to send me a second replacement.

I wish I knew if I got a brand new phone or a refurbished phone. It would be nice if the rep could have made that more clear. Otherwise, the service was good despite some confusion with the original order and no service on the weekends.

From the very first moment I called to file my claim everything was bad! I had to call twice and still received no tracking number. The 3rd time I sent an email they sent a sorry email back with a tracking number. It took 9 days to get my phone! And when I opened the package it's the wrong color! When I purchased this phone I got it glow color because I loved it. Now I received a black phone! What I'm I paying for!? This is ridiculous that you guys cannot ship out the exact phone color and all! What can I do now!? And am I going to wait another 9 days to get this right!? Customer service is terrible from reps to supervisors.

Well first of all you people don’t answer the phone. Can’t leave a messages and no call backs and ask to do a survey and say do not say which item you want a survey on and only thing to go off of is a claim number and you asking for order number. How crazy is that?

She was very friendly, easy to understand, and quick. I appreciate her walking me through exactly what I needed to do to get my claim taken care of. She made sure I had the information before she hung up.

Assurant was quick to respond and service was excellent. I did everything on line. It was easy to follow and I received my first response within hours. I have worked with other service companies in the past and Assurant is by far the best.

Shipping was on time and device came with damaged screen protector, poor packaging and hard to deal with customer service (getting connected to someone), wish I could go in store and deal with it face to face instead of sitting on hold for an hour.

Laid my phone down at work and someone took it. Called Assurant & filed a claim with no problems. Filed the claim on a the night of January 14th. Promised in 2 business days. Received on Tuesday January 19th as Monday was national holiday.

I was pleased with how fast they replaced my device. I received it just 2 days after making the claim. I will continue to have my devices protected by Assurant in the future. Thank you for resolving my problem so quickly.

The replacement process went pretty smoothly. I think the setup instructions for new phone could be improved if it included suggestion to use smart switch and also how to clean old phone of data once new phone activated and working.

My phone was stolen and I put in a claim on Dec 28 2020. I was asked to send my ID in which I did. No one contacted me so when I called back a week later. I'm asked to download my ID again which I did immediately. Long story short, I ended up sending my id in at least 5 or six times. If it wasn't for the customer service agent who spent over an hour with me trying to figure out how to upload my ID because the system wouldn't accept my ID, I would still be trying to get my phone. I finally got my phone around the 20th of January. Mind you that I was told to pay the 45 ???? bill or I would have to pay reconnection fees. So I paid that with my regular bill on the 30 I believe. I have two phones on my account. This has been such an stressful unnecessary hassle. And I lost 20 days on my service. None of which is my fault.

Every step of the process was seamless. I just wish that we started with Assurant instead of going to the Apple store first. The online customer service was extremely helpful and the replacement was shipped quickly.

We were approved for a replacement within 20 minutes, however, it took hours on the phone and days of waiting to receive the email with information. Each phone call was at least 20 minutes, then said it would take 5-30 minutes of waiting. It took over four hours and 5 emails to finally receive needed information for repair.

Received an email stating that my device was not returned. Mother assured me that she dropped it off at post office. I did put my mailing information. She didn't know if she needed a receipt and I was not reachable, unfortunately she did not retain one for my records. I didn't have an issue before. I would appreciate if I can get some response please.

You sent me a noncompatible T Mobile phone and subsequently wasted hours of my life, the associate at t mobile, the person helping us on customer support, followed by the person helping us on tech support. Thanks so much for sending me the wrong replacement phone and making a relatively simple, painful process, the complete opposite. If I could give you negative stars, I would.

I received the watch but in grey color, and my was gold pink color. The shipping was fast but still the color of the watch is different. They should send the same color I understand maybe they don't have it but still disappointed.

It was very pleasant. The rep I talked to was very helpful. And the experience was great and fast. Very happy customer. I received my new phone the next day. Was very pleased. Will recommend this site to friends.

I was very satisfied with the customer service over the phone and I appreciate the timely manner in which I received the phone. It was easy and I was able to get the phone set up as well with ease. Thank you.

I was very pleased with how helpful, courteous, and empathetic the gentleman I spoke to was with regard to my specific circumstances! I would certainly recommend this service to all of my friends and family members!

The process was simple start to finish and the cost was as agreed upon, no hidden fees or exclusions. Very satisfied with the process and the product. I'm glad I had the insurance to fall back on and would gladly do it again.

Order a week ago and still haven’t received anything. Over two weeks of waiting. I was told next day and very unhappy about the situation for me to have the security and not received it is above me and made me angry.

The phone claim was easier to do than the claim online because the online claim wanted me to keep doing something that I wasn’t able to do so I called to speak to a representative to complete my claim and it was actually a lot more simple on the phone and I was able to complete the claim from start to finish in about 15 minutes when I wasted over a hour online!! This review would of been 1 or 2 stars if the phone claim was not as simple and fast as it was to complete and get my néw device in one business day. I COMPLETED MY CLAIM ON FRIDAY NIGHT AT 915 PM. I RECEIVED MY DEVICE AT 1045 AM ON MONDAY!!! I was amazed I got it so fast since it said it would take me 2 businesses days to receive my device. Thank you for that part from your company. I appreciate it!! Michelle **

If I was able to give zero stars, I would. Horrible service, Horrible customer service. I won't ever recommend this insurance to anyone. I am going to actually cancel the insurance I have. I spoke to numerous people including a manager. No one was able to able. How is it, that having insurance, phone breaks & there's no time frame in when receiving a phone. Can take days, even weeks, giving people the run around. I won't ever take insurance again, this is fraud, this is bad service. Get your facts straight & help customers. This insurance is garbage!

Called to replace my broken screen. The process was somewhat easy, and the representatives were very helpful. My email stated that my phone was running late, but I received it in a very timely manner.

Did my Insurance Claim online. It was extremely easy & got approved right away for my daughter’s cracked iPad Mini screen. It got shipped right away to Hawaii via UPS. Then great instructions on returning it. Worth keeping this service! Thank you.

Claim# **. This is my second time making a different claim within couple months apart and had bad experiences with UPS Delivery. I wish you guys could deliver through USPS so the phone can arrive at the mailbox instead of being left outside an apartment, house, etc. Or ask for pick up at UPS locations with signature required. I personally think some phones are quite expensive and should not be left outside exposed to someone taking the package instead of the person expecting the package. It makes it hard for the person that is expecting to receive the phone not to get it on time especially if there has to be a lost package claim making the process longer.

Well to start I'd say it took 6 days for my phone to get to me, not really a big deal. Next and what really upset me was the fact that I had a totally different color phone than what they sent me. I had the note 10+5g aura glow and they sent me the BLACK one. Talk about livid. Then, when I called to tell them they had sent the wrong color they basically told me to deal with it bc the color wasn't guaranteed. Any other time I've filed a claim I have always got the exact same color phone that I sent in. This was extremely disappointing seeing how all the accessories I've purchased like my ear buds and phone cases were matching to my color phone. If I wanted a BLACK phone I surely would've purchased it myself. Thanks but no thanks.

I'm very satisfied with how Assurant handled my claim. My phone was received quickly and without problems. I would definitely recommend this company. I was also very impressed with the customer service that I received. Very polite.

I had a great experience. The customer service rep was wonderful and I received my replacement phone in one day. My phone is my in only source of communication so it was very important that I received it quickly. Thanks a bunch.

Customer service was horrible. Took me 2 hours to make a claim. Multiple people said that My phone was being sent out with no luck...took them so long that I had to wait another day 2 days to get my phone because of the weekend.

I have tried several times calling and going online to have my phone turned back on after my claim. It has been over a week now and my phone is still turned off. I wouldn't think it would be so difficult to have a phone turned back on but even after doing everything right it is seeming near impossible. I am extremely dissatisfied with Assurant and will do my best to never go through another claim as long as I live.