Assurant Phone Insurance Reviews

The report process was quick online. The replacement came within 2 business days as I was told. First time I had to use the services of Assurant and they were prompt in replacing my phone. I recommend their insurance services to everyone.

Fast and accurate service. The replacement came just as they promise. I received the replacement phone fast, as in 2 days.. I would definitely recommend that everyone have this insurance. You never know when an accident can happen. There was absolutely no hassle. Great company.

Disappointed, they asked me for IMEID # and all the requirements, I gave everything they asked but then they told me I have to send copy of purchased and I did. I think they should ask for that at the moment they charge for insurance, because what if I don't have the receipt...

Placed my insurance claim for replacement of my damaged iPhone online. Claim process was quick and easy. I am very pleased with the whole process. I also received great service from Justin at my local T-Mobile retail store. He helped me transition from my old iPhone to my new iPhone.

Amazing experience, professional handling and care of my claim, from line employees to Supervision support! That's all a customer needs! Thumbs up! I will strongly recommend it to anyone else, keep the good work up!

Hi. I filled out an online claim to replace a tablet that had been damaged. The replacement was delivered very quickly. The insurance copay was reasonable. Very easy process. I really appreciated their service. Thank you.

My watch was stolen so I had to file a claim, a week or so later I received the watch. The watch I received came with a charger that was not for this model and when I contacted customer care they were no help and did not resolve my problem whatsoever and I’m really disappointed they also said they were not supposed to send a charger with the watch that makes no sense I pay my insurance I think I should get better service.

The website is super easy. The claim was processed quickly as well with my phone arriving the next day. So far it has been a good experience. I sent my phone back in envelope provided and handed to postman. Thank you.

My phone was damaged and a replacement was sent promptly. The process was simple and painless. The replacement was comparable to the original and gives good service. I think your process is to be commended for the efficiency and effectiveness it is.

Very disappointed in Assurant services. It's worth paying the 1000.00 dollars for a replacement form instead of no form sent or email on my file. Waited for my phone for 7 days just to find out that they didn't even process anything and did not notify me. I wish I could rate you a 0!

It was good. The 3rd time I called I had a very helpful agent. My T-Mobile agent also help out a whole lot. I have been a T-Mobile customer for 13 plus years now and they have been very good to us. We have like 12 lines. 2 tablets and most of our kids have iPhones even my mother in law.

To start off with, apparently there are 2 different company lines that US Cellular uses with Assurant. I got sent to the wrong one. Luckily they were able to just transfer me, but that was extra time that I didn't want to have be on the phone. The claim was processed easily. They sent me a confirmation email with the address of the business that I needed to take my phone to get repaired. I got sent to a boarded up shop. Luckily the phone sent with the address still worked, and I was able to get to the correct location within 15 minutes. This was just the extra hassle I didn't want to have when dealing with repairs. Everything with the claim and repair went smoothly.

Screen damage on REVVL 4 PLUS Grey 64 GB has been ship to you on June 22-2021. Thank you for the service with this phone. I'm sure I'm going to enjoy the new one. Thank you again T-Mobile. Thank you for the good service.

A cellphone was lost/stolen on a trip to Mexico. Cellphone insurance was notified and we received a replacement in just a few days, the process to file a claim was easy and fast and we received the replacement in just a few days. Thank you.

Received a replacement phone comparable to my iPhone that was damaged. The replacement fee was reasonable. The service and instructions great. Excellent service. Recommend the insurance for your phone. Thank for the ease of replacing my phone.

Immediately received approval for replacement of phone. Received device within days. Online process was easy to maneuver through. Email notifications regarding exchange well communicated. I would use service again if needed.

It was a great experience! Was available to help on a Sunday!!! The associate that helped us was truly amazing! Definitely deserves a raise! Very smooth transaction! Would definitely recommend to others!

I started my process via the automated system and waited a week and had not received the replacement phone. Once I spoke to an agent and completed the process and paid the $99 fee, everything after that went smoothly. Return options was great!

They are very fast and efficient. Everything was on time. The delivery of the new device arrived when they said. I was notified when they received the old device. If you don't have insurance on your devices, I highly recommend them.

I paid the deductible for my son's broken tablet. I received a new device that was broken. I was told to repackage the broken device and reship, so I did. I sent the first tablet back in the provided envelope. I sent the new device back. I have not received anything about the device.

Filing claim and receiving new phone easy but I’ve never received confirmation you’ve received broken phone. Mailed over 1 week ago. Please confirm. I do not want to pay $900 for an iPhone X. Thank you. Susan **

The customer service was excellent. The online site was easy to use. The phone was received in a timely manner. The company has excellent service and has never failed to deliver. My submission was accepted fairly quickly.

You all sent me a iPhone 11 refurbished with lines going thru it. I’ve had the phone going on two weeks. This is terrible. I can’t believe y’all charge me 100 dollars for a broke Iphone. How y’all replacing people pay fully natured phones with Refurbished ready to die led?

My husband is in a nursing home and somehow he lost his phone. Reporting the lost phone was very easy and I received the new phone within 2 days. Excellent service. I would highly recommend getting Insurance on your phone through this company.

I have had a lot of issues with my phone. I filled out the application and had the new replacement phone here in overnight. I had to pay the $99 fee which I was fine with but received an email stating they were refunding me which is great!

First claim I made on a phone. It didn't work. Tmobile replaced it. The second time I made a claim was for a cracked screen. The device they sent me was also cracked!! Still waiting for a shipping label.

Absolute nightmare from start to finish. Never want to go through this again. There are not enough characters to go through my 2 week ordeal with this company. I was very close to switching carriers because of them. Next time, I will.

Terrible experience, The interaction takes a lot of time. Representatives not knowledgeable of service. Call dropped and had to start from beginning. Should have all online claim. Wish service provider had more insurance options.

Basically lost my phone and called T Mobile who handled the situation perfect and processed the claim with Assurant. Soon after my phone was reported found and I called t mobile again and shipped back the unopened box and my phone ended up being blocked without a notice for 5 days straight after paying $249.90 for the replacement phone. Therefore, my daughter couldn’t contact me nor my close family. Therefore I called t mobile a week later and they fixed the situation with one click and I was no longer blocked. (The assurant customer service stated that they couldn’t help me and I felt I had no options.) If I could give a 0 score I would.

The service was excellent! Received the replacement phone right away! Getting to speak to a person was a bit confusing though. I tried to do it online, but ran into problems with the 3 way verification code with the iPhone. Fixing that would be very helpful and less frustrating to your customers. But it was very nice to speak with the representative. He was efficient, knowledgeable, and considerate.

The overall experience was a nightmare. Their was an agent I spoke to, who was supposed to be processing my payment. But for some strange reason that payment never processed, and instead $600 give or take was taken from my account. I know they can find that call with all calls being recorded. Instead they told me, that I never made that call, didn't offer an apology, or a solution going forward. If I ever need the insurance going forward I'll go through the store.

Very bad experience. I haven't gotten my package. That's not fair. I keep waiting for my package. You'll see in your system I reported What happened so your company knows. In order words I'm very disappointed for the services for your company and also UPS. Please contact me as soon as you know what's going on with my package.

After ASSURANT sent me the wrong item on my INSURANCE CLAIM, (they sent me a Stylo 6 cell phone instead of my tablet, my 5.1 GPad). Not only did the workers that I talked to on the phone directly but also confirmed by their manager supposed to leave the top manager in the building was he married according to a guy named Harold, but you did nothing to help benefit for Rectify my situation. You could say he was sorry which was meaningless. They sent me the wrong phone. Until they see proof that it was in the mail back to them they would not process my claim.

It took 3 months to get my phone ..and not too happy ...For 3 months I struggled with my old phone..and every time I called for help I got different responses...and sorry but I could barely understand some of the customer service people....Something needs to be done about this..Sorry but it's the way I feel.

They attended to my request and it was quick and easy, by email explain me everything that I have to do. They even sent me the envelope to return the phone with the broken screen And I went to ship it, just to activate the ship I called.

After receiving my new phone from T-mobile my cat knocked it off a table and shattered the screen. I went online and filed a claim. It was really easy and quick. I almost immediately got approved and within 3 days I had a new replacement. (Even though it was Memorial Day weekend). Everything was stress -free and really fast. When I called a CSR they were eager to help and very informative and professional.

Very horrible experience and took almost a month to get a phone. I had to call over and over me and T-mobile before finally getting someone who could help. First supervisor was very rude and accuse me of already doing a claim. Wouldn't even hear out. Just a all around horrible experience.

I was not happy. I reviewed a device that was malfunctioning. It did not read the sim card. I am currently still waiting for another replacement. It's been over a week now. I am stuck using my broken phone that has a broken screen and risking getting glass in my fingers everyday. I am hoping I get my replacement phone soon.

Dialing directly to Assurant number will get you help needed but if you don't have your pin number and dial carrier you are subject to be transferred for days. This is what make hold times longer. Causes confusion.

I called. My phone was replaced in a timely amount of time. Customer service was very helpful. I received my replacement also in a timely manner. I sent back my old phone as soon as I received the new one. As soon as they received I was notified.

It was quick and easy. The customer service rep was great and very helpful. Explained all steps to me getting my cell phone replaced. He was very kind and a good listener. I would recommend this company to anyone. ☝️

I wasn't happy that it took me 5 days to get the new phone, in a package that said OVERNIGHT. The phone I now have doesn't work much better than one I turned in. In no way can this phone claim to be "refurbished". If I want something, I have to tap it 5, 8, sometimes 10 times. This is HOW phones become broken!! I know it's just a matter of time before the damn phone goes back. Paying as much as I do monthly for the insurance, I should get a phone that works!! For these reasons, I gave them a two rating. If they give me garbage about taking this phone back, that will drop to a 1.

We bought a phone for our kids to have when they are away from home. Our daughter took it to summer camp and only in the second day of having it, an accident happened and something heavy fell on the phone. The phone was basically ruined. We filed a claim online with Assurant and within 2 days we had received the replacement. The whole process was incredibly easy and smooth. We’re very thankful that we were able to pay a deductible and get it replaced rather than have to buy a new phone, had we not had insurance. I would highly recommend Assurant, especially if you have kids or if you are rough on your phones.

My grandson who is 12 damaged his phone. The first gentleman I talked to seemed a little impatience but I know that I am "low tech". The last young lady I talked to was professional and kind. I give her five stars.

Thank you for making online ordering easy. A lot of times when you deal with companies online their processes can be slow and intuitive and just a pain. This process was very simple and I received my phone within a short order.

Absolutely wonderful. Super easy to file a claim; my claim was approved instantly, and the new phone arrived quicker than I had anticipated. I definitely recommend to protection plan on all purchases.

I was told by a T-Mobile Customer service agent that my deductible would be waived, and then told by an agent from Assurant that the deductible could not be waived. Because of this I didn't have a phone for 3 weeks. Rest assured I will never deal with liars and will never use Assurant ever again!

I made an ins claim on my phone. They said they would overnight it. It took 4 days. The "new" phone was covered in a gross sticky substance and it did not come with a new charger. My phone wouldn't charge, so why not send a new charger cord. Seriously the sticky substance was very hard to get off. Very disappointing. Pay $100 for no charger and gross phone.

The phone works great. I'm glad that y'all helped me out. I love my Note 10plus and the fact that it was not charging correctly it was frustrating me. Thank y'all for sending me the replacement. I can now go with my day without worrying if my phone can charge.

My phone came into contact with water by accident. I went to TMobile and within 24 after they helped me file my claim my new replacement phone arrived at my home. It had an envelope included that was for returning the damaged phone. It was a simple and easy process.

My son needed to get his phone replaced. I tried to pay the deductible multiple times and multiple ways on the website. It finally showed that it had been paid. We waited for a few weeks and heard nothing. Finally, I called and the associate blamed me for not being able to pay and said that the site didn't have any issues. A few days later I phoned again after trying many times and trying to solve it with the online chat and not getting any help. When I phoned again, I finally got someone who helped me. She keyed in my payment and it went straight through. This proved that the website has issues accepting payments. I was so frustrated with the lack of help. I had to speak to four different people before getting someone who would actually help instead of just blaming me or not even listening to me.

Very helpful with filing my claim. Told me couple times to be sure to send broken phone back. Told me about deductible but I don't remember her saying or asking me to pay it before claim would process.

The phone would not ring loud enough to hear it. The volume would not get loud enough to hear the person calling. It was replaced promptly. Thank you for your attention. I have worked with Assurant in the past and have always found them to be helpful and professional.

When my phone got ran over. Customer care with T- Mobile connected me to Assurant to replace my broken phone. The response was quick, easy and very friendly. Thank you for getting my new device to me as quickly as possible.

Horrible experience. The new SIM card ICCID was recorded incorrectly when sending with new phone. I could not make or receive calls. Spent about 3.5 hours with chat between Assurant and Xfinity agents (passed to no less than 6) to recognize what problem was and have system updated with correct sim numbers.

The employee I spoke to on the phone was excellent! I could understand her, she was helpful, friendly and clearly explained what I needed to do. We received the replacement phone in just a few days from the time I paid the deductible. Thank you.

My replacement phone the very next day and that was awesome. And the agent we really needed nice. Thank you so much! I'm at work so I don't know what my order number was. But the phone was a revel 4. Lol I think that how you spell it.

Assurant it is one of the worst companies ever. I’m paying insurance every month so if something happens to my cellphone assurant will replace next day. Well in this case that did not happen. It a whole week for us to get a replacement phone because they were verifying IDs. So my husband lost a lot of money that week because he works with his phone. But T-Mobile or assurant don’t care.

Your customer service was horrible on the phone for 6 hours and in the end you denied my claim. Horrible!!!!! I even spoke to a supervisor and just told to eat **, luckily T-Mobile helped me out, also charged my card 3 times. Horrible!!!!

It was an easy process. Just open the app and explain the situation, pay the deductible and my phone arrived 2 days later. I was thinking about upgrading my phone but that would have probably cost me 300 to 500 dollars. I decided to use my insurance since I pay monthly on it and why not save a few hundred. Good idea and thanks.

The response was fast and easy… but I received a defective phone. I will be trying to notify company to let them know. The phone drops calls and bad connection. I have attempted to reboot phone but to no avail it did not work.

The tablet we got in exchange doesn't seem to charge correctly. It isn't working correctly. Customer service was accommodating but the device seems to be a little faulty. I no longer have insurance on the device because they took it off so I'm not sure what to do at this point.

The agents were fast and professional. Didn't ask any dumb questions, and processed my claim expeditiously. When a trip to repair shop didn't work for me, they were happy to send a replacement. However the deductible was a bit high ($100).

In the past I’ve actually avoided filing claims with my phone insurance because I assumed it would be a long demanding process. So I’d just go into the Apple store to fix my phone. I was so wrong. This was such an easy and quick process! I couldn’t believe how quickly I had a claim set up and approved. I received the phone the very next day. Overall such a great experience. There is nothing that could have been improved.

Customer service rep that answered the phone was for a professional. She gave me all the information I needed and was very attentive to my needs. I would give her a five star rating as she was very knowledgeable and informative and very well-versed in her job. An excellent customer service experience working with her. Thank you!!!

Needed to exchange the phone because had gotten wet. My only complaint was the $99.00 charge. Way too high; I will be purchasing a much less expensive phone next time. The insurance is not worth it with the deductible being so high. The overnight delivery was very nice and unexpected, thank you.

Guarantee claim was very easy. Speedy response with approval. New phone arrived a day or so later. Great stuff. Only negative I have is there should be a selection of phones to be able to choose from. Sending me a phone 150% bigger makes all older paraphernalia useless and forcing me to buy new.

They took care of the problem and sent me another phone. They were quick sending out another phone. When I had a problem setting up my new used phone all it took was a quick phone call and the lady walked us thru it.

I had a little trouble getting to the correct page, but after that everything went smoothly. I got an email that the claim was accepted, the replacement the next day. Mailing the broken phone back was even easier.

Phone came on time as promised. Excellent customer service. Very knowledgeable. Highly experienced. Customer satisfaction and very well deserved. Would highly recommend this service to friends of family and highly. Thank you.

At first I was sent the wrong phone then got helped to get the correct phone and sent back my money. I really appreciated the help I got from the very last person that did it over 30 minutes on the phone with me to help fix this issue.

It was an awesome experience. People were great. Everything was received on time in very quickly.. Personally I would recommend this to all my friends and families. I would be more than pleased to have Assurant do other insurance deals for me.

Did a wonderful job. The new phone was delivered by the next day. Very happy with the service. Thank you for your prompt service. The new phone was easy to install to get up and running. Thank you. Kelly

So the service is quite a bit slow, some of your representatives are lacking enthusiasm and others were far more understanding. I am glad that I got a phone in time for my trip but it took multiple days for the claim to be approved, instore is Zero help. So yeah for future instances I will just make sure I have a better back up phone on hand. The last associate to help me was great, sad I don't remember her name.

My phone was stolen and I did not realize my deductible was $249? Which is ridiculous. That is my deductible on my $40,000 car. Then I find out that I paid roughly $500 for this to get a “refurbished phone.” I’ve already had to take the phone in for freezing. Well, now that is now an Apple problem, so I had to take it to them. It had a software reprogrammed, let’s hope this works. 3 different companies die a lost phone… Ridiculous!!!

This was horrible!!! If I could give 0 stars, I would. First, no one contacted me for 2 weeks and when I finally reached out, they said they needed to confirm my address. They sent me the address and confirmed it TWICE, and it was my address beginning in **. After 2 days of my package being delivered, and my apartment not receiving it, I called and after many tries of getting them to tell me where it is, they finally provided the address of **. THAT IS THE ADDRESS OF RAISING CANES CHICKEN FINGERS. How do you get my address that wrong, after confirming it!!!! Beyond pissed.

When it came to file a claim, there was nothing more simpler than this. You gave me assurance I could go back to continue it if I had to leave it without completing. So true this is. The phone arrived on Tuesday and very satisfied.

The phone case was badly damaged and the viewing screen was only partially displayed, which required replacing the phone. Since it was also impossible to view the EMI # of the device on the damaged screen, we called in our claim rather than completing it online. The advisors we spoke with were very helpful and efficient in processing our claim, and everyone was very pleasant to speak with as well.

I could not work for 5 days because of the slow claims processing. I pay every month for years and wasn't helped even when I lost the phone. They refused to change the claim. No one informed me that the S8 Plus was showing instead of the S8 which could've easily been corrected by myself. I've cancelled my insurance. I would rather save my money and pay full price with the peace of knowing that if my phone breaks I can buy a new one that same day. I will never use a phone company that uses Assurant in the future. I have never went through this in the past.

The battery on our phone wasn't keeping a charge for long and the sound quality was poor. A few weeks later I noticed a crack on the back of the phone. I was told that even though I pay almost $40 a month for insurance that because my phones are "old", the issues with the battery etc aren't covered. But I could get a replacement since it had a crack on the back but that I have to pay an additional $100 deductible. How can a company change what is covered as the consumer continues to pay month after month? This insurance is meant only to benefit the corporation.

No sim card sent with replacement cell. It took me days to set up new cell and it's still not working right. The store on 72nd a Portland Ave had problems setting up my cell and said my old cell is on a blacklist. What does that mean?

The process was smooth and easy to request a replacement phone and it shipped within 24 hours. I was pleasantly surprised by how smooth the process went. Very happy with my new phone and the service I received.

The receipt and tracking of the replacement phone handset was quick and accurate as promised. The device was the correct one. I have had some concerns about the new handset shutting off unexpectedly with no touch, but those incidents have not recurred this week. The only hassle is the necessity of all the data and app transfers required to make the new handset functional. In my case I had a back up older handset I could have used with repairing the damaged one that would have same me all the transfer hassle.

I had purchase insurance for my kids school iPad. Now I put a claim, they’d are saying my iPad is not cover because I never send them photos of the iPad… which they were never requested… Very bad experience…

I had the worst service ever. The replacement device that was sent out to me was defective. There was an awful language barrier between me and the customer service representatives who were trying to help me and made the process longer by being unable to understand each other. It’s horrible that T-Mobile outsources jobs to foreign countries.

Excellent Service, a T-Mobile in Robinson was excellent. Great service. Delivery and hopeful during the whole process. Would recommend and have recommended this location and employee to Sverdlovsk friends and family. Several have purchased from these guys.

The first phone sent out was the wrong phone, but was quickly corrected so I want complain. The first phone was sent was a Samsung a12, but my phone is a Samsung A21 but customer service fixed the issue

It was quick and simple how they dealt with it and shipping was quick. They were very pleasant in customer service. It was a great experience to have my phone replaced quickly. Made it easier than most places

Everything went well fast and easy and everything came at the right time and on time so yeah I wanna say thank y’all for helping me. Plus the person and the Metro store also helped me make my selection even better so yeah thank y’all again.

Online process was fairly easy. Approved my claim and sent the device out quickly. Simple process to return the damaged device. So all in all I didn’t have too many issues getting a replacement and no hassle.

It was an easy process from beginning to end. I submitted the claim. The phone came in the mail. I transferred everything over and sent back the old phone. Definitely worth having insurance on my phone. Worth the investment.

Very user friendly. Easy to file claims and super fast next day shipping! This is my second claim due to me cracking too many screens. It's awesome they cover this issue with a decently priced deductible!!

I placed the order before 8pm as instructed by the T-Mobile representative in order for the phone to be expedited for the next day. It came 2/3 days after which was a long time for me seeing that I use my phone for work purposes. The phone seems ok so far.

A phone was dropped on a Friday which rendered it useless. We called Assurant the next day--had difficulty with the site. Reached a very helpful gentleman, paid the deductible, and received the replacement on Monday. Their next business day shipping is the best. Phone arrived with a return envelope to put in our mailbox. Love the claim service and will continue to purchase the plans with new devices.

I have yet to complete my claim. I have been traveling and unable to fill out form that I keep being sent to fill out online. I'm having trouble filling out on my phone since my tablet is lost. None of the reps I have contacted have been courteous enough to fill out to complete claim over phone. Why??

Easy, painless, and fast, doesn't get better than that. It was professional. I was so surprised at the ease of the process and how fast my replacement phone was delivered. Absolutely will cover all phones on my plan with Assurant!

Very good. They were very helpful like always, that the reason I have this account with T-Mobile because we never have a problem with this account or any account with you guys. We are very satisfied with your company. Thank you.

I placed a claim for my Google Pixel on June 3 and 11 days later, they had still not sent me a replacement device or updated status. Customer service said I will give you the phone number to google but it does not work because they are closed due to covid. I asked her for a website and she said "Don't you have a google account". Super unhelpful. I mean the company's job is to be the provider of replacement devices when something happens to your phone. I ended up cancelling our claim. I won't ever buy this service again.

Assurant was easy to work with. Their response to my claim was prompt. The experience was positive and I would recommend Assurant. My replacement phone however, is not as easy to use, and it is taking time to figure everything out.

My phone had a cracked screen. Everything worked ok, just cracked screen. The young man said he has a replacement screen compatible. He replaced it and when I got outside I couldn't open the screen. The young man worked on it again and got it to open. I went home and tried to play a music video. The sound was extremely fuzzy and distorted. I went back the following day and they worked on it again and said they have to order a speaker and will call me when it comes in. Meanwhile it's difficult to hear and understand people while talking on the phone. This is a big inconvenience.

Screen/display stopped working due to coming in contact with water. Once I got in contact with Assurant, problem was addressed. When you don't have your cell, getting the right contact is challenging, if you don't have extra devices available.

Assurant doesn’t have the information that T-Mobile have about the equipment making it more difficult because I thought I had a 512gb instead of 264gb. Took about a week to have my phone replaced. I had to call 4 times. I even had to make a 3 way line with a T-Mobile representative to find out what was wrong. I also ask for a new charger & cable mine are not working anymore. They never send it. Bad experience. No problem solving agent. Just reading the rules and procedures.

The phone arrived and all incoming and outgoing calls require me to use speakerphone for the caller to hear me. This is not satisfactory as a replacement phone. Products should be tested better prior to shipping.

After talking with 5 people it was finally fixed. 4 of didn't know what to do and hung up. I had a Samsung Note 10 256gb with a cracked screen. I filled out the claim online. I put the model # the IMEI # everything needed for the claim. I got the replacement next day. Only one problem I received a Tablet not a phone. When I called to explain the situation the person said he was sorry but they didn't have my replacement anymore. Send back the tablet 1st then call back.

After an unfortunate fishing experience, I needed to replace a lost phone. I contacted Assurant via their website (Saturday), submitted the claim, paid for the deductible and was told what day (Tuesday) the replacement phone would arrive. Easy and accurate.

Cracked screen. Call him to find out the steps needed to replace the phone. Explained what happened? Gave me information. Received new phone. Put all information onto new phone. Packaged up my old wireless. Mail it. It was easy and very fast service.

Super fast and easy to use the automated service. Got my new phone within 2 days. Thanks for a fast and respectful environment to replace my phone that shattered after I accidently dropped it on the concrete. You're amazing.

It was fast and easy to file the claim to replace the damage iPhone. The replacement arrived on time as scheduled. The switch over from the devices was easy to comprehend. Appreciate the prompt service from Assurant always.

This was my first insurance experience and it went smoother than expected. Shipping was fast (2-3 days). The new phone that was shipped to me was in great shape when it arrived, no scratches or issues.

I am currently working overseas and had to have my new phone shipped to my family in Florida then have them mail it to me since you do not ship to P.O. boxes. I just received it today and am mailing my damaged phone tomorrow. Please do not fine me, these conditions were out of my control.

The representative was very helpful. He took my info, and the process was easy. This was the 1st time I have ever lost a phone. My husband lost the phone, and someone we think lifted it from a table. I was so incredibly impressed with the process and the replacement phone arrived so fast.

I was happy with the replacement process for my damaged iPhone 12 Pro, but was never advised that I would not be receiving a NEW replacement phone. I was disappointed to get a REFURBISHED replacement.

Successfully ordered and received a new phone... after one day, it fizzled out. Cancelled T-mobile account and shipping BOTH phones back to you 6/14/21. Not sure what else to do, as in-store staff can't help. Sorry, but I will need to find another carrier.

Assurant sent me a DEFECTIVE replacement phone which I sent back to Assurant and immediately cancelled the Order **. I think this company has a poor Quality Control Department. This company has wasted not only their time, also my time. Every month I pay $30.00 for insurance only, to T-Mobile and did that for about 2 years, that is about $720.00. Not for this type of service!

Replacement phone had a scratch on screen and will not charge properly. Charger from old phone works fine on other phones and on phone that was lost. No new charger received with replacement. Very disappointed.

Replacement was handled in a timely & courteous manner. Very satisfied. Quick response was appreciated as was fast delivery. The customer service representative was very helpful, polite & assured the matter would be taken care of.

I placed a claim through Tmobile online. Then, I got an email from Assurant that they cancelled my claim. I had to have a CONFERENCE call with Assurant and Tmobile. It was a miserable experience; and the Tmobile Rep APOLOGIZED for the treatment from Assurant.

Excellent service, I am so glad I got this service for my teenage grandson or if I had an expensive phone, I would get the paperwork for my phone, this service is a game Changer. Thanks again for excellent service.???☎️

The new device doesn't has the option of vibration. I try every single recovery, reset and all the tutorial the apple CS recommend but still the same issue. I need a replacement for the damage device I paid for.

It only took a matter of minutes to get results and that to me is the sign of excellence! The response was involved and courteous. The following day the phone was at my door. I can't thank you guys enough!

Made call to insurance department to file claim, 'cause my fiancee had dropped her phone and broken her phone. Steps were simple and easy. Got the order in before evening cut off. Got phone within 24 hours.

Thank you. Good service. I got the new phone 3 days after I did the claim and it's easy to do it and I sent the same day my broken phone when I got it. It a good thing I put coverage to my phone account.

I put in the claim, and made sure I had the deductible and waited for approval. It was approved and shipped out the next day. I received my device shortly thereafter. It was fast and very easy to do, including setting up the new device.

I received a damaged refurbished phone from you all. The USB port did not work. It stated that there was liquid or debris in the port. I only found this out after the T-Mobile agent transferred the the number over to the phone. I was without a phone for two days. I would like my 49.00 deductible refunded to my account.

We called Assurant on a Sunday to report a lost phone and ask for a replacement. While the person was very nice, he was not well informed. He told us we would get our phone on Monday, Tuesday the latest. I said Monday is a holiday, he told me it would not affect it. My daughter was going out of town so needed the phone. We received an email saying it shipped, but tracking could not locate it. Very deceiving, since it did not ship. Tried calling and we got several different answers. We finally received the phone on Wednesday.

Received the cell phone. But no charger to charge the phone with. Was told a charger would be sent with new replacement phone but wasn't. Charger end that plugs into the charging port on phone was also damaged. STILL HAVE NOT RECEIVED A REPLACEMENT CHARGER TO CHARGE MY PHONE UP.

It was difficult to file a claim. At first told I didn’t have insurance. After difficulties finally filing claim, hard to track progress and pay deductible because I was treated terribly as a customer because I have a prepaid plan.

A very pleasant & professional experience,,Customer Service was extremely courteous & I could tell they honestly wanted to help me.!! & that meant a lot to me,,considering the way people act nowadays..THANK YOU-TEAM ASSURANT.!!!

I made my claim on a Thursday and I received my phone on that Friday, they sent it overnight express at no extra cost to me. I was very impressed. I also did my whole claim online not any if that automated stuff.

Initiating claim was very easy, even after a technical issue. Calling customer support was quick. And then, after finding my phone, I called for a reimbursement. The customer service agent was very helpful and friendly. Very good experience.

The day after I received my phone I dropped it and broke my screen. The next day my stylus pen got stuck in my phone. I paid my deductible for accidental damage and sent in my claim. Within 24 hours it was approved and my replacement phone was shipped out. I received the exact same kind of phone the next day. Very efficient and excellent service. All done online.

I was given the runaround for about 2 hours. They kept transferring back to T-mobile and then I would have to go through the entire process again. It was actually one of the worst customer service experiences I ever had. Finally, when I was at the end of my rope I got a lady that helped me quickly and politely. I felt like I was being persuaded into just buying a new phone and not using my insurance. I was actually told the phone was very old, so I said ok then repay all my insurance back to me. TERRIBLE EXPERIENCE!

Is a good service and easy. I recommended. I no have words to describe the easy was for me. Did my claim for get my new phone. Thank you so much for all the hard work you done for your customers every day.

My TMobile Sales Rep. Azar was very helpful in providing phone# and phone to file claim from store. Assurant reps took my claim by phone & I completed online as requested. Once I followed up and paid deductible, replacement was rushed over. Kayla was very helpful today in confirming delivery of returned damaged device on 6/9/2021, 2 days before expected. I appreciate your assistance in resolving my claim. Thank you!

Sent another phone quickly however that phone had glitches within a few days and told I should talk to my provider or I would have to send the broken phone and once they got it they would send me the fixed phone. Who does that? Terrible, the rep sounded like she could care less and was just reading her script..good news I did get another phone now. Just have to set that one up.

My wife's phone developed issues. I had insurance on it so I contacted Assurant. I gave them the details and the claim was approved. Had the new phone in a day or two and even had the materials to return the damaged phone. Everything went very smoothly. I am greatly appreciative of their service and care for the consumer.

Very good. I really appreciate your help, to resolve the problem, yes I will recommend Assurant. Hope in case I need they will be as good as this time. Just a recommendation, the people from the telephone company need to help more with this issues to the customer

My sister is in assisted living and she's on my cell phone account. She told me her cell phone was broken, I got it replaced. She's still waiting for assistance from the staff to try to transfer what is on her old phone to the new phone and set up the new phone for her, then someone will assist her in getting the old phone sent in. Sorry it's taking so long...

Broke phone screen and after deductible was paid they shipped me another phone. Took 2 working days. Very satisfied with service. Quick and easy. Good experience. Metro was hard to deal with but Assurant was not that way

Your computerized system gave me a lot of trouble. When I called they referred me back to the computerized system. It was like going through a vicious circle. After 2 hours and 30 minutes on the phone and trying to get through your system somebody finally helped me. I think it is ridiculous that it took that long. It should be a simple process not something so difficult.

Great experience and very quick service. Received my phone on the next day. Loved that since I was worried I had to wait several days.. But the process was very quick and efficient as well. Very satisfied with the customer services provided.

I reported a claim which is still ongoing due to my stolen vehicle. I gave Mr. Laz ** all the information he needed to start my claim via phone (claim ID # and email of the police record bureau) that he will need to complete my claim process. I was under the impression that my claim was being processed after I spoke to him until he called me today asking me the same questions he asked when I first spoke to him. He does not understand that I do not have any police report especially when it is still an open investigation. I gave him the details to request what he needed through the police. He never sent me the claim form to fill out instead sent me a property list summary report which does not start my claim. I am already under pressure due to my current situation with my stolen vehicle and Mr. Laz is no help to this process.

Everyone was very helpful. The only thing I had to call back and check on the order status, because of a PO box. No one called and told me that. If I haven't had called, my husband would still be waiting on his phone.

The overall process was easy to navigate and the outcome of receiving my replacement device T-mobile S21 5g within 2 days of providing the $249 USD deductible was good. The only issue or concern I have and I have been debating sending it back i just prefer not to be without my device I paid 800 for this is a refurbished device. There are two scuff dings at the top one large one small opposite ends of it as well as an internal issue causing there to be really unreliable service. For the most part I stay connected to wifi. I really thought paying into the insurance program annually would have alloted myself or another a new device for the deductible price of around 1/3 SUGGESTED retail price so yeah.

Very good experience. They were quick to respond to my inquiry and the shipping of the replacement was quick as well. I would recommend them to respond quickly to their customers. U.S. Cellular was good to help me also.

After spending 2 hours at TMOBILE for the techy to download my info and discover your defective device, then an hour on the phone trying to connect with your Company. If your goal is to scam the public, never pay anything, and never answer the phone, then you are a success! If I could have chosen "No Stars", that would be my choice. Shame on you!

Fast, friendly, courteous, & professional representative. Next day delivery of the replacement phone. Said phone exceeded my expectation as it was (except for the color) identical to the original. Overall, I am completely satisfied with the entire process.

My service representative was awesome. They were kind and not dismissive or ignorant, which made the claim easy and beneficial. He answered all of my questions and gave me advice on better maintaining my electronics. I will recommend Assurance serviced to our store boardrooms and feel you should give the employee some recognition and merit for his kindness and great service. Truly, Charles

Getting the phone went as expected even the deductible... This over time had issues as I set it up... He went to get a screen protector and case for it. Only to find out that Metro no longer carried either item...then he dropped it on the ground 2 days later cracking the screen... We just bought a new phone and upgraded him to 5g.

Assurant provided great customer service.. Very prompt with all questions ask during my phone conversation with the representative.. I have to say I would recommend this insurance provider to my family and friends..