Assurant Phone Insurance Reviews

The customer service reps have been extremely friendly and helpful, however my device has not been received 13 days later. It has started moving twice and stopped in transit with Fedex. I would demand better service considering this was a "next day" package.

I placed my claim since the 2/12/21 and today is Monday the 22nd. I still have not received my device. I have never experience so much trouble through an insurance company to get my phone replaced. It’s been too many days and it’s my worst experience.

I unexpectedly dropped my new GS21 Ultra right few days after the purchase. Unfortunately I didn't have the phone protection cover at the time. It resulted a hair crack on the screen. I was lucky to have ASSURANT protection plan on my phone. They replaced it without giving me a hard time. Thanks!

I called on 2/12/21. I was supposed to get the phone the following Tuesday - 2/16/21. I'm still waiting. Why did it go from York, PA to Memphis, TN? I live in NJ. As I asked several times - wasting my time on the phone to get nowhere. My phone cuts me every time I have to use it! I need it. I can't for the life of me find out why I just couldn't get a brand new phone from Xfinity!! It was 2 weeks old! If I get a refurbished phone, it will be returned and so will my money. I don't pay for something brand new to get something used. I pay insurance for a reason. I would not recommend any person to either company. I have been told nothing - EXCEPT, "IT'S NOT UP TO US.. WE CAN'T GIVE YOU A REPLACEMENT THROUGH XFINITY!" Bull- If I bought a new car, my warranty is with that car company. I won't accept a refurbished phone!!

I know there are 2 options on these operations: a new device or refurbished device, but according my experience on this and before claims, I think that the insurance company never send a new device.

I have been waiting for my replacement Samsung S10+ cell phone for a week and counting. I have not been able to use my cell phone and paid $99.00 dollars automatically. I believe a person should not be charged for a replacement cell phone until him or her has received a replacement cell phone.

It was a quick response. I received the phone quickly and it was in great condition. The data transfer went extremely smoothly. I highly recommend Assurant for your smart phone damage and loss insurance.

I filed a claim, paid the deductible but never received the replacement phone. I have called and still has not resolved. I need my replacement phone as soon as possible. Please send me the replacement phone.

I thank you for the simple instructions for me to follow in order to return my broken cell phone. I appreciate the easy way to return the phone to you. This can be a frustrating situation and it was no problem.

I still have not received replacement device. Yet I am supposed to send the device to be replaced by 2/24/21 to avoid $1500 charge "per Assurant email received on 2/14/21. I am Overall dissatisfied with this simple replacement device process, and this only adds to the dissatisfaction with spectrum mobile.

I never received the phone I ordered. Been checking the mail every day for a week and nothing. I had to pay more than normal because insurance went up and still no phone. The number I was given to track it didn't work either.

The online process was fine when I began my claim. However, when I received my replacement I discovered that I was given a device that was 2 tiers below what I had claimed.. I claimed and returned a LG VELVET 5G 128gb.. I received a Google Pixel 3A LTE 64gb.. It's like I went backwards with my devices when the goal was to upgrade to a nicer quicker phone.. now because of my Assurant plan this is what I was given.. lose money!!

I still have not received my replacement phone. I get weather played a factor but this has been very inconvenient. I worry my phone won't last. One more drop and I will be without a phone. I would not recommend this to anyone and am considering switching service.

It took almost a week to get a replacement device. If you select a return option (upgrade/same device) it will not let you change your choice on the website. Calling in led to multiple dropped calls. They ask for a return call back number in case you're disconnected but they don't use it. According to one rep that's only for management use. I had to have a TMobile rep on the line to not have the call 'accidentally dropped' which is suspicious. Then that rep Assured me repeatedly that my device would be here the next day, insisted I did not need to be transferred to a supervisor to verify as I told her I know the deadline and all of the dropped calls put us past the deadline. Oh no internally they have more time and it'll be here next day. Nope.

My phone was lost, then found it with a smashed screen. I called Assurant and in about 5 minutes, my replacement was on the way. I sent back the old phone after transferring data and wiping the phone. Done!

My wife did the claim. But she said it was much quicker and easier than expected. BUT. I dropped the replacement phone on the floor struggling to open the card door. The screen is cracked several places now. I guess we'll be sending g in a new claim.

It was done very professional and easy, no problems. REPRESENTATIVE was knowledgeable and made my claim simple to get my phone replace. It took not much time and my phone arrive in a few days, slight delay due to winter storm.

I had such a wonderful expedient experience. The filing claim section was fast and easy with such a quick approval. The delivery was quicker than I actually expected but still had all I expected. Although I did appreciate the thing screen protected that came including and has helped me avoid scratches on the actual phone. I would have loved if a claim for my screen protector on file to have also been added. Buts it's no real biggie, it's a quick fix just running to my nearby T-Mobile. Shipping my old device was a swift and quick process and I loved that the tracking shipment was available so I could confirm that the phone would be safe on its way.

My experience was pretty great. I had great conversations with my assistance. They were very helpful and made the process smooth! I recommend Assurant for phone replacements and assistance! Best people.

Unfortunately I didn't make my insurance claim until after the cut off Friday but, the replacement device was to be sent Monday, I should have received that on this past Wednesday, 2/17/2021 but, somehow, a $1,500+ device just gets stuck in Tennessee because FedEx has simply been crippled by what, 2 inches of snow! It's now 4+ days late and FedEx blames you, Spectrum blames you, you blame FedEx so, in this scenario, is it believed your company is worthy of more than one star? Assurant so be embarrassed.

I understand weather was very bad, but I've received things that were ordered after my iPhone was sent out. I was willing to drive 2 hours away but unable to pick up from there because your company won't allow it.

Went to metro to find out what to do. Was told to call and I did and they sent a replacement out while I was on the phone. I received my new phone the next day and I sent my old phone back to them. I got charged 22.00 to change my sim card. But that was the only cost. I had that phone for one day and it got water in it and they replaced that one also no problem. I did not have to pay for that one to get turned on. Very happy customer. Thank you t mobile.

Every time I make a claim this company proves to me they can make my life even more miserable than the last time. Words cannot describe how frustrating it is to deal with your company's non customer experience oriented policies and operations. Want to know more contact me via email **.

My grandson either lost his phone or it was stolen. They approved my claim right away and sent another phone right away. I did it all online so no waiting on the phone. The replacement phone was easy to set up and activate. It works great.

Pay $10/month to cover cost of replacing phone only to find out I have to pay an additional $99, and phone still has not arrived. I’ve been paying $10/mth for 5yrs so I’m sure I’ve earned a new phone without having to pay additional $. Where is new phone?!

Terrible experience with the call center and its workers. Terrible response time and seemingly illiterate staff. Hopefully we will be leaving the TMoblie franchise so I never have to deal with these people again.

I had an approval code on February 12th. Said it was sent out. There was problems in the weather in Texas. I have called and talked to Assurant many times this past week and it was supposed to be sent out whenever the warehouse was going to be reopened. I still don't have another claim number. The claim number that I'm using to login on tracking says that same information and UPS does not have that number. So I'm having problems getting my phone. Need help. I've stay on the phone for hours each day that I call or an hour or so.

Assurant was great. The only problem was FedEx and the weather. I received my cell a week later 2/19/2020. It was horrible waiting. Thank you for the cell replacement. I'm still trying to switch over to new phone.

I was sent a Samsung AG 51. It is better than my old broken phone but came with no instructions. I have stood in line at T-Mobile 3x now to learn how to do things since it is so different from old phone. Appreciate the replacement, but...

Initially someone missed a note and it staked. I contacted them by phone and 2 days later the replacement was here. Once the idiot was corrected The service was prompt and I received the replacement phone quickly. It was more than timely. I received a phone that was a higher model which was awesome.

I filed the claim on 2/02/2021 but didn’t receive the phone until 02/12/2021. I paid the amount and somehow that payment never went through but I was never notified. I was waiting on a phone that was never processed. I received the phone 02/12/21. Terrible service. Terrible communication on how the claim process works or goes.

Fast Shipping and super easy! Mailing back the broken phone was super easy. I don't know what else to say but just great customer service all around. Thank you to all the team and their families for doing such a great job???? Will be definitely be purchasing insurance again. And thank you to all the managers and supervisor and their families and kids and nieces and disciples!

I did not receive an instruction book with my phone. I am struggling over here trying to figure out how my phone works. Please send out an instruction book so I can know how to use my phone please and thank you.

This order took over a month and Assurant said I was still not covered and that I needed to call T-Mobile. Which I did and they assured me I was covered and they called Assurant and stayed on the line while the order was processed. Even then the Assurant representative made it sound like it was my fault with a very bad excuse about how many phones I had creating the confusion. All my phones are covered so he lied. Now, I understand the weather in the south is playing a factor in delivering items, but this overnight delivery was approved 10 days ago and we've still not had a phone but I've been paying the bill since December like we had a working phone. I see other deliveries being made. Pretty disappointed right now.

The new phone is working good, but I noticed it's a lower grade of the old one. Some very vital applications I need for my day to day work cannot be downloaded from Google play store on this phone. E.g ADP, HHAexchange, etc.

I am still waiting on my replacement, this company never told me they needed additional information. One week later after I contacted them, they finally processed the order. It was approved. This was on Thursday, February 11, 2021, it should have shipped overnight. To date I have not received. Now due to winter storm it’s stuck in Austin TX. But they did process my payment overnight!

I submitted the application and it wasn't accepted for 4-5 days. I called Assurant to see why it was not accepted or processed and they couldn't tell me, but got it processed. "Next day" shipping ended up being promised to me for 5 days later on February 16th. It is now the 20th and no sign of this new phone.

Very satisfied with the process. It was very easy and quick and the agents were very helpful too. My replacements came right away just as promised. Much better results than before. I would highly recommend it to everyone.

When I first called to make a claim I spoke to someone and asked if the Note 8 would be new and the rep said yes. I proceeded to continue with the claim and upon arrival I got 1 new and 1 refurbished. I don't want a refurbished phone and since been getting the run around. Very poor service since and the amount of money paid for this insurance I could of bought 2 new phone to get a used phone is a smack in the face!! If I could give 0 Stars I would... This is a rip off!!

I was extremely disappointed with my experience. The website is very unclear. I was without a phone for a week. Very difficult to communicate with representatives. Lots of improvements needed to your system.

I was very happy with the insurance process. I got a quick response even though I was prepared to wait 24-72 hours. The return was super easy. I'm happy overall. Can't complain. If I need to use this again I will be happy to.

Assurant did a fine job in getting me the replacement iPhone. The only problem with the phone is in using the Bcc in emailing. I have gone through many sessions with Apple Support, who even sent the issue to Apple Engineering, to try to solve this problem, but as yet no success.

It's very nice experience with Assurant mobile protection. They are so kind to send me the shipment immediately within 2 days. They always give best replacement device and it takes very few effort to transfer the data to the new device. I appreciate their hard work.

Filing the claim was easy and the replacement phone arrived the next day. Upon receiving the phone I was somewhat disappointed that the phone was refurbished as the phone she lost was new. However it looks new and seems to function properly! Once we get it set up again it'll be ok!

The process itself for the replacement phone was easy and efficient. However, although the phone order was placed by 11am, it took 2 days to actually receive it. The claim that if we placed the order by 8pm the phone would arrive the next day was not accurate. Weather was not a factor.

Quick! No hidden last minute fees. I was skeptical when the guy at the counter gave me a number to call to make the claim. I thought it was gonna be a headache, and I'd end up cursing people out. But no! It was painless, easy, the replacement came a day later. I paid deductible and that was it.

This was an excellent customer service. I will definitely refer all my friends and family to check out this product because it's doing a lot good for me. Having a cover on my phone will be the next step I'm going to take.

I sent my broken phone back in mailer provided and apparently it was never received and I never got notice of it. The reason I found out was a 1000$ phone bill. I am livid about the lack of notification. It took months to find this out. I am livid I might have to pay a 1000$ phone bill for my item that may have been stolen from post box. I doubt the post office will even help. It was months ago and it feels like everyone is pushing me off to someone else. Money is tight for pretty much everyone right now and this is an awful experience for my family.

It was easy, short and sweet. I dropped the phone. The glass cracked. I didn't know what I could do. It was devastating. I can hardly move my screen with my fingers. Would drag across the crack wood cut my fingers sometimes then I just decided to go ahead and file a claim with Assurant and boy they got taken care of lickety split apologizing

I was tripping because I didn't recommend replacement cell for days later but it wasn't your fault...mother nature was present and the weather slowed everything down. But, when I received the cell I was a little overwhelmed because there were lots of paperwork and I didn't know what to do but when I looked at the instructions and just had to change the card...I felt embarrassed but relieved. It was soooo simple and I would recommend Assurant to everyone.

Your representative was very helpful. Shipping took a few extra days but there was bad weather so I understand. Your website could be a bit more user friendly tho. Phone arrived as expected and mailed the broken one back to you.

My experience with Assurant was perfect. It took only 1 phone call and that phone call was all about what I needed. The lady I spoke to was kind, easily understood and very professional. She explained everything so I could understand and took the time to make sure everything was correct before the phone call ended. I am very satisfied. Absolutely glad I had Assurant!

My phone fell broke, I went to T-Mobile and they told me how to make a report at Assurant.com so I did it, I received a new phone at my home door two days after making the report, I went back to T-Mobile so they help my transfer to my new phone information; contacts and pictures. Then I sent my old broken to Assurant in a prepaid envelope. Now I am very happy with my new baby (Phone). The service was superb. Thank you Assurant..!

I had received a damaged replacement phone and it was so complicated to return it. I was transferred the insurance then to Apple. It was just way too much. It took me 4 days to follow up with my claim and successfully returned my item.

Assurant did not know how to answer the following questions about the recertified LG Stylo 6 they sent me:1. What is the warranty on this phone? Something about a 90 limited warranty - so phone only good for 90 days? 2. How much was this phone worth? It may not even be worth my time to track down the guide book - which doesn't come with phone. I was told to go to Xfinity - not available. Then to LG where the LG guy couldn't find at first so he dug and found one to e-mail me. 3. No charger with phone and since I don't know what the price of the phone is don't know if even worth the price of new charges that I have to buy - even tho insurance pamphlet leads you to believe you will receive - you don't.

I made the claim on the February 10 and it today I still waiting for the cellphone. I call yesterday and can give me a delivery time because the weather conditions. My concern is that if I don’t send the damage device I hope don’t charge me the 900 dls.

I have not received my new device yet and it has been over a week. All tracking at USPS states is check back tomorrow. I was told I would get the new device a week ago. Frustrating to pay for something and be told you will receive the device and do not. I get being late a couple days but not a week.

The phone arrived and had over 30 viruses on it that the T-mobile store had to remove, there was also porno on the phone. The phone when activated sounds like it is underwater and it is very difficult to hear the person on the phone. Very disappointed in the phone provided. I would not requirement the insurance, waste of money.

Only had this phone for a week. Butterfingers that I am plus arthritis in both hands even with a phone case and a screen protector. When it landed on the ground on some pebbles those little pebbles took it from there. I really should be in a bubble. Lol to be honest.

It has been just over a week since I filed my claim for a replacement phone, the phone shipped 6 days ago, still have not received it. I have been trying to contact someone to help me find my package and/or change the shipping address, but there is no way to contact a person to get help. On the website there is a phone number for "customer service" but when I called the number, it simply gave me the website address.

My son accidentally dropped his tablet and the glass screen shattered in multiple spots. I filed a claim that night and got an email the same night that my claim was accepted, the box to return the broken tablet was shipped to me and the new tablet was also shipped. Everything was done quickly and accurately. When it came in, it was easy for me to set up the new tablet and ship back the old tablet. Very great service and would recommend!

I was very pleased with the prompt service. You were very efficient. Thank you very, very much for the quick and speedy services. What more can I say? You were very good and prompt. I can appreciate the good business manners, thank you again very much because those manners have been lost somewhere along the way in this world today, so thank you again.

They take like 6 days on review with no explanation... SMH!! So I guess I suppose to just wait a week with no phone and I not even know if is going to be approved 'cause they not even know why I'm in review....

My experience with my insurance claim was not great. There was an issue with getting my claim justified because my phone came from BestBuy as a replacement device where locating the purchase order was very tedious. After approval that took a week, and receiving the replacement device I could tell that the phone was really damaged before it had been repaired and sent to me. Around the camera hump the aluminum strip is very scarred and chewed up, but the front and back glass seems to be new. The temporary screen protector that came on the phone looks like it was a old reused one. See attached pictures for reference.

Got it a few days later. Works great. The screen is nice and shiny. No complaints at all. Appreciate the delivery, you guys. Have a wonderful year and take plenty of vitamin C, and drink plenty of water.

Excellent, I have everything easy and I recommend it, but the page ask me the email number that the phone I don't have, was hard for me look the box where I buy the phone first time to get the number.

I filed a claim for a replacement phone. I did not receive my device. I called assistant to remedy the situation. They are now investigating the incident. The phone was delivered to my residence but dropped off outside in front of the main door. I waited all day for the package but I never got it. I do not have a phone now.

I filed the claim on a Friday. The following Monday afternoon the claim was still not approved. I had an online chat with a rep who told me that the reason the claim was yet to be approved was due to them not having any replacement phones in stock and that I would be receiving a call to discuss alternatives. By Tuesday still no call from Assurant. I called customer service and the first rep I spoke to was rude and unhelpful, telling me that the system was down for maintenance. I then immediately called T-Mobile who in turn called Assurant and got a 2nd rep on the phone to help me. She verified to me that they were NOT down for maintenance so that first rep just didn't want to do his job!

I was sent an DEFECTIVE replacement phone and I had contacted ASSURANT about the new problem with the replacement phone Motherboard on 2-16-21 about this problem and was told it would be corrected and as of yet I'm STILL without and functional replacement phone.

Wonder if insurance is worth having. I didn't drop or break the phone or get it wet which are the questions they asked. Policy has electronic malfunction which has a $0 charge which is what my issue was. If you drop or break then it's 150 to replace. They still charged me 150 to get a replacement phone then it took 3 days to receive after I was told they would overnight it to me. Filed claim on a Tuesday received the phone friday night after 6. The new phone works fine. Still should have fallen under mechanical failure and I shouldn't have had to put 150 to cover the cost. Need phone for my job so had no choice.

The experience was great. The only thing I don't understand is, why do we have to return our phone/tablet when we have already paid it off. This time I wasn't able to get pictures of my deceased son off my tablet.

Professional and courteous. Knowledgeable as to my needs. Very, very helpful. Explained everything to me and enlightened me on things I was unaware of. Received my item quickly. Very satisfied.

On January 28, 2021 I, Steven ** made contact with a representative with Assurant to file a claim. I explained and followed all the steps. However my claim was denied for no reason, no explanation. When I called back a representative with bad attitude Cheer me down and did not want to help. I called on February 2, 2021. Again my claim was denied apparently for one of the EIN number was wrong. After I corrected the problem, the claim was denied a third time, no reason provided. The representative that day, hanged up the phone on me and advised to call T-mobile customer service.

It was a little bit confusing getting started but once I realized where and how to get the claim started it was super easy and fast. I am so glad I got this service and will not be going without it ever. Thanks.

Good experience. Person on phone was courteous and took care of my issue. I received the placement in good time and I mailed it back earlier today which gave me enough time to assure I had transferred info to the new phone.

I was very happy with the speediness that I received my new phone after my phone had been stolen, I made the claim on a Monday and received my phone on that following Tuesday. They did a great job! And I would definitely recommend them to friends and family!

Assurant customer service understands that having your phone damaged or lost is already stressful and so the customer service agents try to make it as painless as possible to get your replacement to you quick, easy and without too much unnecessary paperwork. I had a great experience and I am grateful to all employees who were so kind and professional

I'm grateful to my customer service agent, he was very helpful and informative. He helped me resolve my issue efficiently with courtesy. At the end of the phone call, he also made sure to offer assistance with anything else or questions. His customer service is exceptional and greatly appreciated!!! He should be an example for excellent customer service!!! Thank you!!!! If he can get some type of bonus, he definitely deserves it.

The entire process from filing a claim to receiving my replacement was very easy. Everyone was helpful and it was fast. Returning the old/damaged phone was easy and they provided a prepaid mailer envelope which was great.

Horrible customer service. Not helpful at all. Not satisfied at all. Planning on switching services due to being unsatisfied.... Will not recommend to anybody. Such a Horrible service. Please do fix..

Paid online but the order was hung up in the system for few days until I placed a call to follow up. Tech did not know why but was able to move the process along. However I did not receive any accessories with the device. Charger, cord, earbuds. My wife was very annoyed.

I really appreciated having 45 days to change things over. Because I had a lot on my old phone that didn't transfer over to the new phone! And the young man at the T-Mobile store was very helpful, he knew his stuff!! THANK YOU!!!!

I called several times since I wasn't refunded for phone I sent back as I recovered my phone. All representatives were giving me different info about refund: "you will receive it when we see order in transit", "when we receive it" or "when it will take 2-3 phone bill cycles". This is not right! Last rep put me on hold and me and credit company was waiting for manager - we never got manager on the line, he just put us in the air. This is scam! Oh and phones you send it's used refurbished phones too not a new one! In case if I would use this option - for 240$ and 18$ every month it could be better at least service! I'm disappointed. I'm going to report you to BBB.

The phone was replaced quickly and without any issues. My screen was cracked and the phone was replaced. I have now upgraded to the Galaxy S20fe 5G and needed the phone fixed to upgrade. Thank you.

Cracked screen impact damage. Bought phone on Xfinity mobile plan but over 1 year ago and purchased the protection plan. Phone was so damaged I could not use it so I used the protection plan to replace it. They sent me the Samsung A71. Definitely an upgrade. Very pleased.

The battery memory is absolutely terrible. I know it's a refurbished phone however An hour after off the charger from all night Charging. I won't have used it or anything just carrying in my pocket. In the battery Is already down to 85% which is very bad considering the use my phone a lot. It's not even been 12 hours since it came off the charger and I haven't really used it but it's already at 50% before too much time goes by I would like to try to get another phone To replace it.

Twice when I replaced my phone, I got defective phones. First one was blinking and barely turned on and now after a week the battery expended on the plane. Instead of fixing the problem, you just make me pay you another 100$ deductible. You could always send broken phones back and like that make more money!!!!

It was absolutely the simplest claim I have ever filed and received my product back super quick. Never imagined it would be that easy. I did it all online and never had an issue. I was bummed about my phone being stolen but they made it a little easier.

The csr rep Nikki was very rude and continued to call me maam instead of using my name that she was given by me. I spoke w/ the manager Van I think his name is and he stated he would look into it. I think it's deplorable that people can just treat you any kind of way and not respect you as a person.

Received 1st replacement with seal open and when calling to inform customer service was treated horrible and was sent another phone to replace the one with a broken seal and the second phone was a refurbished phone. I bought mine brand new to receive a refurbished after not only paying a monthly service charge but a replacement deductible on top of that. It's like paying for the phone twice.

They sent me a replacement phone that doesn’t work properly and now in order for me to get a working one I have to send in current one and be without a phone till it shows up. I find that very unacceptable.

I had problem with my phone. I called company. Nice, polite with professional manner customer service representative was helping me. I got replacement phone very quickly. I am glad I have Insurance with this company. I appreciate for all work and service. Thank you again.

Getting thru the initial process was ridiculously long and unprofessional. I was on hold for THREE hours. It finally took a conference call with TMobile to get me to speak to someone in person at Assurant about WHAT I WAS PAYING FOR IN MY REPLACEMENT. Making us 'jump through' hoops when we pay for our insurance monthly is unethical. On hold. Not knowing what I'm paying for etc., and rude, helpless reps when one is placing a claim. All online with no one to answer questions.

My husband's phone was broken and was replaced quickly. The persons on the phone were very pleasant and were also very helpful. We got a replacement within one week. We would definitely refer this company to friends and family.

The fact it took 2 days to verify a drivers license that took me 3 seconds to send you is laughable. Even after 2 supervisors told me they would do everything in their power to expedite the claim. I will drop this insurance tomorrow when my bill is due. ** Michael **

The service offered Washington excelentes. I recomienda everybody to use it. We reported failure in my Phone and practically in two or three days we had a New Phone by mail. A brand New one. Awesome experience.

Replacement arrived as they stated. Excellent customer service experience. They were very helpful in completing my claim request and providing return postage for the damaged cellphone. I am very thankful to have had this coverage on cellphone.

Cracked the back and was covered. Excellent communication through the whole process. Customer service was excellent. Process from filing to replacement to return went smoothly. Thank you for making it easy.

I would like to be contacted to share with you my experience regarding my experience with the staff at Assurant. I am probably going to cancel this service because of the lack of service and lack of professionalism shown during my transaction.

I really appreciate the service. However when I got my replacement phone, I didn't receive the accurate instructions to switch over. The instructions said to switch the Sim first, and then call a number. That didn't work. I troubleshooted for an hour, drove 40 minutes to get the nearest store, and they gave me the proper instructions. They were amazing. I asked why the pamphlet that came with the new phone didn't have the instructions she gave me. She gave me the "I know, but I can't do anything about it" look and answer, so please update your instructions. I drove back home. In total, it took me around 3 hours to switch my phone. If I had gotten the correct instructions in the first place it would've taken twenty minutes. So, update your instructions please. So no one else goes through this.

Customer service was great! The phone arrived the very next day. Awesome service!! I would recommend Assurant to my family and friends. Thank you for the great service. The wait time on the phone was not long at all.

My new replacement phone came with 2 cracks and the battery charges up to 100% but once I take it off the charger to use it is already dying and below 50% within the first 5 mins of using it. I called and they do not want to work with me, nothing but a waste of my time over and over again!!

Speed of exchange was good. Help with phone geek was exceptional. From that point all seem to go downhill. Within 24 hours the battery time seemed to fall rapidly even with little or no use. Within forty eight hours I went to use the camera on the phone. I should say what camera because it did not function. Because I need to photograph something I satiated back to my car to get a camera, but wait there was no flashlight function.

Replacing damaged phone. It was very difficult to hear and understand what the representative was saying but worked through the communication barrier. I would call again but hope most of the time I don't have figure out out conversation.

Received device. Works well. Way better than the previous phone that’s for sure. Had trouble open it because they didn’t send tool to open SD Card slot. But it was great deal. Also shipped off old phone.

Excellent and convenient. I received the device and later on I mailed back the damaged one. Please confirm with me upon arrival. Otherwise I was so happy to receive my claim. Please don't stop doing good. Nice customer service care.

I didn’t file online. I called personally. I don’t know the guy's name who I talk to but he was really cool. Had a lot of laughs. He was very helpful. I’m glad I called instead of doing it online. He made it fun. Got my new phone right away. Thanks ASSURANT.

I am very upset, I keep getting the run around between you all and Metro. You all sent me a refurbished phone with no charger so I have no way to charge this phone. I'm so upset. I've been to 4 metro stores and been on the phone at least 5 hrs between you all and metro. I don't understand why I was sent a refurbished phone when I purchased mine new out the box and I'm left still making monthly payments on the phone. So now I have to pay the phone off still but get to use a refurbished phone and left with no charger to charge this damn phone. I'm writing a letter to corporate because nobody seems to want to help me. They know you can only use the charger from the box and don't sell them separately so I have lost photos and money and time.

I got a phone just like it was discussed. I don't believe it is new one but it's better than what I had. FYI check with FedEx before you package up your item to send back. FedEx would not accept the paperboard package that was sent to return it in. But I did keep the box the phone came in and they would take it that way, back in a weather proof bag.

Kind, helpful, courtesy very much, great, professional, very willing to help customer. Thank you kindly. 5 stars. Great shipping service. I would highly recommend others to feel your great response and services accurately. Thank you always. Kindness, customer service, the best.

Fantastic customer service and communication! Quick delivery! Very user friendly website! I would recommend this service and its website to everyone! As a TMobile customer, they have their clienteles best interest in mind!

There needs to be an alternative for back ordered devices other than "Buy your own and we'll reimburse you!" The reason we purchased insurance is because we can't just go buy a new phone! Something should be worked out between Assurant and the carrier to remedy this situation in the event this problem arises again!

I filed my first claim last year in 11/2020, over the phone with your representative. He took my phone number to my damaged phone I was reporting to claim, which is **. He assisted me in filing a claim for my damaged phone at the time, my damaged phone IMEI was **. As he took my information and completed my claim rather fast and quickly, I was satisfied at the moment. He informed me once I receive the replacement there will be a return package to ship my damage phone to back to them at Assurant within about 10-15 days. The representative advised I would receive my replacement phone by the next day. All was completed and I finished the call with your representative, I was satisfied with assistance at that moment.

From the individual that helped me file my claim to how quickly I received my brand new device the - it was excellent! They were very friendly and willing to help me get my new device as soon as possible, by providing me with specific time frames that otherwise I wouldn't have known.

According to the fulfillment process and rules it took Assurant just too long to fulfill the order as it should have. I inquired about it and then they made a move to send out the replacement equipment.

The Websites, and Emails responding, are easily navigated and understandable. The phone was delivered in a timely manner, even with the winter weather, with everything needed to transfer data and send the old phone back.

The iPad was sent to me without the IMEI number being on my Xfinity account. It took several days for the transfer to happen, and I could not use the mobile data on the tablet during that time. It took several very long calls to my Xfinity mobile customer service and a trip to an Xfinity store before the whole issue was resolved and I was eventually able to use it. The process was draining. I suggest looking into a way to partner with the carriers to have the imei number added to the account when it is sent or some other type of safe transfer that is quicker. I had it for 3-4 days unable to use it for the service that I was paying for.

This is the second time I've had to get a phone replaced in less than a year. I have nothing but POSITIVES about my experiences both times. Extremely easy to file claim. No hassling or anything! Easy even for me and I'm not very up to date on technology. Thank you for providing this service. Very helpful. If not for Assurant I would've been paying out of pocket for a new phone. Thank you again.

Horrible phone replacement. Was not working no matter. Still never received phone, to replace the nonfunctional one but still have to pay for insurance that sends broken and nonfunctional replacement.

It was great! Thank you for being on time and accurate with my order! My daughter loves her tablet and service is always quick! It was quick and easy on the paperwork to, it's nice everything came with it to return the old device.

Quick response to claim and phone replacement received the next day. Easy return envelope with mail back label included for easy return. Very much appreciated the great customer service and the quick response.

I just want to say Assurant knows exactly how important the phone is to a person. I made my claim on a Monday and received it that Tuesday. I dealt with a real sweet customer service agent that took care of all my needs. Very grateful for them. And so glad I had insurance.

The iphone you sent me quit working 4 days after you sent it to me. The s20 that you also sent me also has problems. It won't hold a charge and it freezes when you use the internet and text come in days after they are sent.

When I was told how much my deposit would be I was surprised! I expected to pay twice that amount. When I got my new phone I decided to wait until I trade it in because this one performed much better than my old one did even while new.

Never got it resolved with tablet. Still have cracked device that I Can't use. And I would like to get issue taken care of. So if someone could contact me or my wife to resolve this issue please do so quickly.

After trying to call several times to file a claim by "phone call" with no success. I finally downloaded the app and filed the claim. It was sooo easy, and wished I had done it much sooner. The phone arrived within a couple of days and I was very happy with the timeline and process!!!

After losing my phone and contacting Assurant, my experience was professional and fast. I received my new phone in a timely manner and was professional. I was very satisfied with the overall experience.

Everything was very simple and fast. I recommend it, it is important to have the phone insured so as not to lose our investment, We never know when the unexpected can happen and it is better to be forewarned.

I did not get my device and it’s saying it was delivered. I need my device to be sent to me at my address. Need my phone. This is inappropriate. Very unprofessional service. I need a phone. Please send me my phone.

Everything went well. I would've liked to have better instruction on how to transfer my information. It didn't seem that all my photos were transferred Completely. It looks like I lost quite a bit. I feel bad about that. Initially it looked like it was all transferred but, when I double checked after everything it seemed that some of them dropped off.

I opened claim ** on Feb 02, with a T-Mobile rep on the line. Assurant rep verified my device is XS MAX, but I was still shipped the wrong device 9XS. No rep (Nikisha) or spvr (Tracy) and another were unable to resolve the issue. incorrect device was shipped back. I had to get T-mobile on the line and Voila was able to authorize reshipment on the spot, something that the other reps were unable or did not want to do. Poor customer service.

The service I receive from your T-Mobile tech was awesome. She read past complain and went to the source. She listen then decide to order, get a update replacement for the problems I am having with my phone.

I received my phone several days after the claim was made. I assumed overnight meant next day or 2 days max but that wasn't the case. I would've like to receive it well before Weds considering this weekend is a holiday and I have to have the switch complete by Feb 13th or be charged.

I buy my grandson a phone every 3 months because he's 8 yrs old and loves YouTube. He's also autistic and has meltdowns and his phone gets the brunt of it. Anyway when I have to replace his phone he takes mine. Well, I just started using insurance, it took me 10 days just make a claim, I was told all kinds of excuses. I give the claim 1 star or 0 if I could.

Called to have my phone replaced. Very polite and fast. Had phone the next day after approved. Very efficient company. The person I spoke with was very polite and even when I filed claim online they were fast to reply and no long waiting period. I give them 5 stars all the way.

My phone was cracked when I got it and I already put in a request for another one but I have received no response. Can I please get another phone and for the inconvenience I would appreciate it if you will add a phone case for me that folds to protect it. Also waive the 50 dollar fee for this next phone because this one came damaged.

So in Feb 5th I lost my phone. Called and got a replacement Saturday the 6th. Cool awesome job. So I thought. The 7th all the speakers on the phone were gone or fading away, Bluetooth wouldn't connect and there I was losing business call after business call. Job bids lost. So I call and these Jokers want me to send in the phone so I can't monitor my calls and call from another phone to keep business. The hell? So after going to metro store and having them email people on my behalf because they reconnected the phone and witnessed issues we got back the same answer. I was over it. I called back and got supervisor on cause I've been losing money all day. Finally they got me another phone shipped out. Sounds like things are going good right? Yeah so I thought too.

My experience on my claim over the phone on February 2nd 2021 was great! The person that answered was high quality customer service. He showed real interest on solving my problem and talked to me like a personal friend and not just another client number. You should hire more people like him.

I would take that 1 star back and give this so called customer service zero star rating. UPS dropped the ball and gave my package to a random female no verification and thinking she was the customer or so I was told that excuse. The audacity of Assurant basically calling me a scammer stating they needing to investigate up to14 days then Jasmine said 3-5 days...that the best they could do then I could get a new phone sent out even though my $99 was taken out within a few hours of claim. This was no wrongdoing on my side but I got the bad end of this issue and was told to call UPS.

The claims process was very frustrating. Filed online & got message to call, more info needed. Called, no info. Later got a msg more info was needed (id), which I had already submitted. Another message asking for info I already provided (ID). Called & was told it had a glare. Couldn't resubmit or access, said ph# was invalid. Had to call again. Every time I called, I was repeatedly disconnected & had to call back multiple times. It was an exasperating process. After 3-5 days, could not get a status update on claim & had to call again, to find out claim approved. Only THEN did they email me about the approval. I wonder how long that would have taken had I not called. So website not user friendly. Neither is customer service/claims.

It was a great process. Within 48 hours I had a new phone. I truly believe $ 200 is too much to pay for insurance considering I pay a monthly bill. I would like to give 2.5 stars. They should not be charging people a $200 deductible considering we pay a monthly fee to have coverage on our phone each month. That is almost half of my car insurance deductible which is $500 but all in all I got the new phone within 48 hours of the claim.

This company is amazing and the process is the easiest it's ever been. They really overnighted my replacement and let me keep my broken phone until I was done transferring my information. They included an envelope to make the exchange even easier. I would recommend this insurance to everyone!

When I called saying that my phone said it no longer had a sim card but was completely paid each month, agent listened to my question ("what's going on?") patiently. She looked at my account, said I'm entitled to replacement, which was sent out that day. Because the phone is so old, replacement is actually an upgrade! Great, very patient rep.

Two was professional, courteous and very very helpful. Laughed at my stupid busy schedule and didn’t mind me having it stop him countless times due to work. Resolved my issue immediately and sent me the new phone.

Thank you so much I got my phone and I appreciate it. Thank you and it came on time. I was able to get all my information make all my appointments and I appreciate it and I’m really thank God for insurance. It really helps me out a lot. I will recommend you guys to a friend or family member in the future. Thank you so much. God bless you.

My phone was shipped fast and easy. People over the phone also good talk to and everything was great. And everything was fine and I had no problems. I got my phone on time. Thank you and come again. Sears

Everything was fairly simple. Thank you. Customer service was polite and friendly. I did have trouble getting the online process. It wouldn't let me enter in all the required information. I waited a couple days and tried again and then it was successful.

The few times that I have had a chance to use their service they have always delivered without problems or issues. I would recommend them always. They are a great service. My recommendation always! Thank you!

It was good and convenient. The representative seems knowledgeable and accurate. Their professionalism should be highly recommended. It was a pleasant experience. Thanks again for your time. I would tell others about the situation.

The screen was busted and couldn't make the website work consistently. I would call to get help and they would help past one hurdle then send me to the website to finish the order. I actually started the process on the 28. My debit card is worn and when we got down to paying then the card wouldn't work because I couldn't read the code. Payment was declined so we tried a pay by check. Because the one charge declined it declined the check. I called and was sent to the website which won't take an e-check. I had one piece of luck and guessed the right. 3 digit code. All in all 4 days to place order then it was the night of the second day after payment that the phone was shipped. Once shipped it showed in 24hrs. I remember when I could call make a claim pay and have a new phone the next day. I didn't use my computer due to my network being down.

I started my claim 1/6/21, it is now 2/10/21 and still nothing. It has just been approved as of 3 days ago. They told me 1/9/21 they were out of my specific device and could make me an offer. The offer was to buy a new phone out of pocket and they would send a reimbursement check minus the $99 deductible. This process was to take 10 days when they made the offer. I bought the replacement device on 1/9/21 and sent in the receipts they required, now they said they couldn't send reimbursement check until they had possession of old device. Keep in mind it's normal to send in the old device but had they had a replacement device for me I would not have been required to do so until I received the replacement device from them.

Was given 3 different reasons for denying my claim and none of the service representatives were very helpful and needed to speak to a supervisor to get anything accomplished after 6 months with the same issue. 0 stars. This survey is forcing me to give you 1.

I placed my order Thursday evening. I thought everything went ok but never heard if it was approved. I waited Friday- Monday for response figuring they weren’t working weekends. Finally Monday I called customer service. I couldn’t speak to a human or get very far on the call because I wasn’t the Named provider on the account. The named provider (my father) works 12 hours a day and the last thing he wants to do is call about a phone that is not his. They told him I put the wrong pin in. I probably typed it wrong on my broken phone or forgotten it by accident. They never told me something was wrong or I put the wrong pin in so I could fix it. Finally they placed my order. The order was supposed to be overnighted but it took 2 days for me to receive it. Good thing my phone screen was just cracked otherwise I would have been phoneless for a week.

I lost my phone so I called Assurant insurance to get replacement, I called in and had a replacement phone within 2 days. It a quick response once I went through T-mobile, when I went through assurant it's on one only and it took forever to do it over the website.

Filing the claim was very simple and easy to do. No problems. The replacement phone arrived in a very timely manner. Very satisfied!!! I would recommend getting and using the insurance whenever purchasing a new phone. I would recommend this service to anyone.

I've had tremendously helpful people guide me through the process of getting a replacement iPhone, especially via telephone conversations. They have been so incredibly helpful, I'm very grateful for the information and care they took in helping me navigate this process. The online tools are OK, but there is no replacement for that person-to-person communication that I received through calling a Customer Service Representative on several occasions. They have also gone above and beyond to help me with care and kindness. Thank you especially to George, who really took time and care to help me. Lisa was also great, I spoke to her today. I've very happy to have dealt with this business and my replacement phone works great. Thank you.

The customer service experience I had was absolutely by far the worst. I was given false information. My device was not overnighted as usual and as promised. The way the representatives whom I spoke with were rude. Didn’t have the slightest idea what was going on. They need more training.

Received my replacement phone in a reasonable time considering the virus. There was a slight delay but I was kept abreast of the status. Glad I had the insurance coverage. Will continue with the coverage in the future.

The process of getting help was easy. After a confusing and long phone call with Samsung support, I was able to get in contact with someone who was able to understand my issue and send out a replacement phone within a couple of days with all the instructions needed for a smooth exchange. Makes having the coverage worth it.

Everything went well. The replacement phone was larger than my original phone. I would have preferred a smaller phone. There was problems getting my phone information transferred. I communicate with customers services and the issues was resolved. Overall, everything was fine.

Great service. Quick and easy replacement phone issued with no hassle. I only took one star away (4/5) because I received my new phone dead with no charge. Although I'm not certain that's something that could be fixed moving forward.

Process was fairly straightforward. Going from an Galaxy S9 to a new S9 was seamless. Shipment was delayed, not their fault but the only reason I only gave 4/5 stars. Have to send back old device within 10 days or you would be charged the full original retail price of the phone.

It was fast and painless Thank you for helping me get my replacement phone so quickly. I got my stuff transferred and it was so seamless I never missed my phone at all. I will try to take good care of my phone but if something does happen I won’t hesitate to contact you.

Customer service agent was polite and very helpful, I got my new phone 1 day after making the claim and promptly sent my old phone back on the envelope I received from the box. Thank you for all your help.