Assurant Phone Insurance Reviews

Horrible experience. Took too long. They read a script. Cost me money. I did everything they wanted and still didn't get my phone for 6 days when I was told next day mail. Would never recommend them to anyone. Metro used to have a much better insurance company.

The representative was knowledgeable. Also service was great. I received my package in a timely manner. The representative was knowledgeable. Also service was great. I received my package in a timely manner.

It was way easier than I expected! Thank you for making life a little simpler! From making the claim online to going into a branch for help setting up the new phone.. I'm more than satisfied! Again thank you so very much!

I had forgotten about the $99 co-pay, fee, charge for the repairs. Fine print. Just like other insurances I guess with deductible. I received replacement phone very quickly and return package for damaged phone. Instructions clear. Just never notified when my old phone was received. I had to check the return tracking number to find out.

My claim was handled efficiently and effectively. I submitted my claim, filled out the paperwork and my claim was handled. It was easy and efficient. There was no long drawn out correspondence. There was a simple form that Is needed to begin filing the claim and after the call to report the issue, the claim application is completed. The process is simple, easy and safe.

Was very pleased on how easy it was to submit my request and receive my order. The process was fast and effective and I felt comfortable with it all. I appreciate the follow up email and texts with updates to my order.

Dropped my phone late night at work. Did not see it. Drove over with three axle tractor. Broke all face glass. Needed to file an insurance claim to replace phone. Filed on Thursday. Had replacement on Saturday.. A job well done, thank you..

I dropped my phone in the lake ice fishing. It didn't take long to get my replacement. The process was very easy to do online. They were very understanding. It would have been faster but the bank took an extra day to pay the fee.

My original device needed to be replace due being heavily damaged. I remembered that my original phone was covered under insurance within my monthly bill. I called and was assisted. The process was pretty smooth overall.

Glass was broken from fall. Store clerk helped with claim. Due to weather delivery took longer than expected to get replacement. Day received went to Metro for assistance to transfer info. Young lady was extremely gracious with my questions and help.

You state that I received a replacement phone; however, the existing phone screen was replaced. I was told that if the screen could not be repaired I would have to contact you to arrange for a replacement phone.

The process was smooth. Got the phone order in and received the device. Got the next day and got the phone back in service and we can continue doing business and not missing calls from our customers. The operator was very friendly and helpful.

My experience was amazing, I have had to use this many times over the years and the service I receive great service, and the fastest turn around. I hope that I don't have to replace again for a while. But knowing the ease of it is great.

My son cracked the screen on his Galaxy A21. I went to the site and put in a claim, answered a couple of questions and my claim was approved. Had a replacement phone in 2 business days. That's customer service!

I accidentally tossed my phone in the washing machine. I called customer service and she was awesome. She was polite, friendly and didn't question how I damaged my phone, just accepted what I told her. UPS took almost a week to get me the phone from Texarkana to New Boston (25 miles). But that is not the fault of Assurant. Pleasant experience. I do however have to go to a Metro store since my SIM card won't read.

My experience with Assurant was horrible and I was charged for a phone that was destroyed and I was told didn't need back. It was shattered in 1000's of pieces but your Assurant Rep told me I should have sent it back even if it was in pieces along with the dirt from the ground. That's WRONG - very upset with the way this claim was handled and I had to pay the deductible for the replacement and STILL BILLED for $284 for the phone that was damaged.

I had received a bad replacement and they were very prompt getting me another device out. It came overnight and was very easy to set up. I had lost my original device several months ago. All of the representatives were friendly.

Sent me the wrong device. And the customer service was terrible. The service provided to start my claim was terrible and nobody told me that Assurant it was going to send me a phone that has been refurbished. Terrible experience.

The phone never worked properly from the get go. Tried to work through everything. Had visited the T-Mobile store so many times to fix issues. I did drop it several months after receiving it which probably didn't help but was not the cause of the issues. Getting a replacement has helped a lot. Email is coming in, updates are happening. Connections are better. Thank you.

All went well and I appreciate your quick responses. I will recommend my friends. I will certainly give you a call when I am ready to purchase another phone. One thing is that I didn't know about the WhatsApp back up and still trying to figure it out.

Overall I had a great experience filing my claim and getting my replacement quickly. Saturday I filed the claim, phone was at my doorstep that very next Monday. The return of the original phone was extremely easy as well. Thank you!

Had to open a claim for my damaged iPhone. Process was fairly simple, however I had to update the claim several times just to get it all correct. Once everything was correct they shipped the phone pretty quickly. They did sent it to the wrong address though, my workplace instead of my home. Don't really know that happened! All's well that ends well I guess.

I still have not even received my phone. It has been over a week. I called FedEx and they were unable to give me any information other than to “just wait” this process and not having a phone has been stressful to say the least.

The process what super easy. I filed my claim online. Paid a super small reasonable deducible. Received my device super fast, and received an email once they received the damaged phone... Loved the process.

I filed a claim on 9/20/2020 called dozens of times for you to tell me that you didn't have a replacement. It took five months to get the phone and you took the payment out every month. You gave me a option to buy a phone and you would reimburse me. Isn't that why we pay you.

The shipper still has not delivered my device after a week with no delivery date available. Assurant keeps telling I have to wait indefinitely because the shipper is having problems. That's not my problem. Assurant should have canceled the delivery on their end, requested the device be sent back to them. In the process Assurant should have resent me another device with a different shipper. I take it I'm receiving this email because even Assurant thinks I should have received my device by now. Do better for your customers. The customer should never be penalized for things that are out of their control. That's for Assurant to deal with.

The customer services representative was awesome but I hate this phone. I have paid for 2 insurance claims and it's worse. Every time it's worse. Can you all please do something about this or I'm gonna have to go with another company.

I still haven't received my phone but FedEx said they couldn't deliver it cuz there was no such address. Now when I finally got a hold of your company the address is right on the box but they wanted MetroPCS to call them and allow them to deliver the phone. Makes no sense so what do I go from here? I went through five people and it all started from all over again and the people I was talking to three of them I couldn't even understand. You need people who can understand English and also they couldn't help me. They said they couldn't dial out to FedEx to finish the process. My number is **. Please get back with me. I have no clue where the phone is anymore. I'm just so aggravated with Assurant and FedEx cuz I've had plenty of products delivered to this address.

Cons: It took 3 weeks to get this straightened out and get my replacement phone. Had to call in 3 times to get this all straightened out. First rep said he was forwarding my claim for processing, but actually cancelled my claim. 2nd rep reopened the claim - never received a verification on it being processed. 3rd call I demanded to speak with a supervisor and then it got processed. Follow-up is non-existent.

Erin (I hope I'm spelling it right) was PHENOMENAL in getting my claim processed and was extremely helpful. I got everything I needed and she gave me a personal guarantee which she held to in every sense she could..

The replacement sent to me has the same issues the first one did. Which is some inabilities at times to press the screen and get a response. Such as when choosing items in YouTube. Many times the first two rows will not allow me to access those videos. And I did not receive a charger with my replacement either. Both where lost/stolen together. I paid almost half of the original price to get a replacement. Not worth the money each month to have insurance.

I went online to order a replacement device. The process was very easy and straightforward. I would recommend to anyone needing a service to use the online service. My device arrive within the next 3 days.

The representatives were and are very helpful. The response is very quick. Helped me with a phone then another right after. They were very understanding when my wife dropped her new phone right after receiving it..

My claim was reported on 2/16/21 and as of today 3/1/21 I am still NOT in receipt of the replacement phone. Therefore I am responding with this poor rating. Please make note that this replacement item has NOT been received. Thank you.

Thank you for providing a replacement phone... Delivery took a bit longer than expected (6days)... Return was easy to do.. The new phone seems to be working exceptionally well... To order the new phone was done online and was very simple to do.

I originally spoke with a woman that was very rude and Condescending when it came to setting up my claim. After contacting T-Mobile and explaining the disapproval my T-Mobile representative contacted Assurant and walk them through everything which resulted in me having a speedy replacement delivery.

Took a very long time to process my claim. My documents were constantly not going through. They were not informative when on the phone. For instance they never told us it was the primary Acct holder whose DL they needed and not the phone owners. This delayed the process 4 days. Was a lot of the runaround and time consuming. Plan to switch phone companies due to this being the insurance for my current carrier. Went 2 weeks without a phone due to the process this insurance makes you go through to file a claim.

Phone was lost during delivery, and still hasn't been delivered in over a week since the order was placed. The support staff were unable to do anything after placing the order to ship to a local US Cellular store for pickup instead, and this has been an incredibly frustrating experience. Not entirely the fault of the company though.

12/01/2020 filed a claim when my phone began to not charge, the screen was cracked & having misc. problems with my insured phone. Today is 3/01/2021I still am trying to get Assurant to respect our contract! I received a used phone with no charger, cord, tool to open slot for the sim, instructions for loading the sim & the phone itself never worked. I returned it & was told they had not received it and I was suddenly responsible for its shipping. I had handed it to the postman & knew it had been mailed because I had filled out the return address. So after feeling accused of lying & having to do far more than was my responsibility they "discovered" the phone was & had been there & I thought they were going to make things right.

The phone replacement has not arrived and it's been more than a week ago since they said it shipped. I need the phone to be here like they say it's expedited but clearly it wasn't. The one I am replacing it's cracked from screen and I need a new one.

My new phone came right away which was great. But it was very stressful because my old phone screen was black, was not working, and I had only 10 days to return the old phone. I had to find someone that knew how to save my pictures and contacts with a black screen. Finally found someone in Columbus who was able to do it. US Cellular was no help.

The replacement phone I received was dirty and obviously refurbished. I understand the replacement phones could be used but you didn't even replace the previous owner's dirty screen protector. Very gross. Especially with COVID. How can I be confident the rest of the phone was taken care of during the refurbishing process? I would like a new, clean phone. Maybe even an upgrade? Not a very good time to be sending dirty phones to customers during a pandemic..

Did not get my overnight delivery. It took over a week to get here. Once it got here the phone was slow/screen responsiveness. And child not use my son card from previous phone and had to use the new one and Metro pcs wanted to charge me to activate new phone. Also it didn't come unlocked as I just got my previous phone done.

I had my phone stolen but it was retrieved. The supervisor fixed the issue and now I am sending back my replacement phone. Supervisor did excelland job for me. I was encouraged by how that person fixed the matter.

It took too many calls and too many days to get approved. Each time I call it was something different and if I did not call, I would never know that it was not processed, I have not received the replacement yet and it is now one month ago that I reported this item lost. Your slow response to verify and FedEx who have not delivered the item makes you look inefficient and uses poor excuse like this virus and the weather. This is no excuse.

Still have not received my replacement. Been more than a week. Tried emailing and have gotten no help. I would like someone to help me with this issue due to me tracking and not getting any info other than it shows phone stuck in TN.

Fast, accurate, great customer service. Awesome service overall. Definitely helps a lot having this insurance available, otherwise wouldnt be able to keep up with buying new phones, due to the nature of my job.

Very positive experience. Easy to file my claim. Fast approval and shipping of my new phone. Thank you. It was very easy to file a claim. The claim was processed quickly and a replacement phone was shipped to me right away. Thank you.

Process was easy & forthright, professional. Immediately contact, quick approval. Gave enough time (10 days) for transfer & return of claimed item. Provided return envelope & postage. Altogether an enjoyable experience!

Upon contacting I was satisfied with the service I received. The replacement came in about 6 days, which I thought was a long time, I attributed that to the snow storm. I was not able to retrieve a lot of my information that was stored on the phone. I wish, if your screen is damaged to the point it does not respond that there was a way to do the information transfers.

2 weeks and counting and I still have no phone. I missed out on work, my bills are piling. I paid upfront for a replacement phone that has yet to come and be forced into a financial hardship. Thanks for your service.

Filed claim. Never got my replacement device. Can’t get my $99 charge credited. Told by three separate Assurant reps that my account would not be credited until they receive phone back. FedEx still has it (apparently lost), but I’m being charged. Completely wrong and unprofessional.

I was very upset that you can no longer change the shipping address. This made things very difficult since the office at my apartment does not accept packages. This needs to be updated for customer convenience.

I still do not have my device. Tomorrow my old device is due and I have not received my new phone still. I have tried to track it through FedEx and it is no longer trackable meaning there are not anymore stops that it's made and it has not moved. I have tried to complain several times then I've been unsuccessful through these kind of surveys and or messages to T-Mobile directly.

You guys act very promptly and keep me updated via email on the status of the claim. Like how you guys handle and deliver and resolve issue like lost package as promised 3-5 days turn around time. Thanks.

I had a very friendly and helpful representative who assisted me in the process of getting a new phone. She told me I would get the phone in 1-2 business days which is the normal protocol but my phone still hasn't been delivered yet so I'm a little disappointed.

I can not provide an honest review or give five stars because as of today 02/28/2021, I have not received my phone. It would seem as if this company would have measurements in place just in case there are some unforeseeable situations that occurred. It would seem as if they would be able to make other arrangements and support the customer that is paying the insurance for the device. I am not please with this process and will be looking into this type of situation so that no other customer is affected in the future like I am currently. I have no phone, no money to purchase a new phone and just left hopeless. All customer service representatives have told me it's nothing they can do, it's left up to FedEx. I don't pay FedEx. I pay Assurant. So disappointed!

On Feb 19 2021 I paid my deductible for my replace phone. I was also that my phone would be received in 48 hr. Under the circumstances I gave you guys the benefit of the doubt due to weather. It's now been 8 days & I still haven't received my phone.

You charged me right away and then I have been waiting for 2 weeks now and still have not received my tablet. 249.00 and should have been overnighted but yet nothing. I received the second item I filed but not the first. Then I wrote to Assurant and never received a reply back.

I submitted my claim for a replacement that was stolen. On the 19th of February it was approved and I was sent a confirmation email stating that the device had shipped with the tracking number. The delivery date came and went and when I called Assurant I was given the runaround and lied to so many times. I finally received my replacement device a week later, this was truly a horrible experience dealing with Assurant.

Still have not received my order! FedEx is the worst company. Said soybean delivered by 4:30. Attempted delivery after 7 when my work was closed. Didn’t use home address due to FedEx just leaves it wherever. Took 5 days to find my last delivery to the wrong house. It’s been over a week since I ordered. Still no phone.

It has been 10 days and I still do not have my replacement phone. The 99 dollars was taken from the bank but still no phone. I would like to have someone follow up with Fed ex and see where the phone is.

I filed a claim on the 19th and here we are on the 28th and I still have not received my phone even though I was told it would be here by the end of day on the 21. So you get one star for choosing a terrible delivery provider and providing false delivery information.

Turned claim in 02/18/21 and still haven't received new phone. Left messages and no reply. Please update me on what's going on with my claim because tracking shows it's in Memphis Tennessee and been sitting there from day one.

Still have no received my new phone in the mail it was supposed to arrive Monday. I contacted both you and told not their problem, then the shipping service and get 0 info about where it is. It has not moved in over a week now. Where the hell is it?? Send another one for christ sake. I need a phone. What is the point of paying for a new one if it never shows up.

This was the worst insurance claim that I ever had to put in. It took forever to get my phone back and it seem like they kept needing information when I could’ve provided all the information within one day. I called it in on multiple times. I got rude and untrained staff workers. I want it to be forward to the manager and they told me they would call me back within 48 days. I never got a call.

My experience with your service was wonderful. Very helpful people when I called. But I'm still waiting for my phone to arrive! I placed my claim on February 17 and it's the 28th now and still no phone. Whenever I check the tracking it say it's still in Tennessee where it has been since the 20th. I was told it may take a little longer because of the storms in Texas but I really thought it would have been here by now since it started in Pennsylvania but it hasn't moved since the 2nd day of shipping!! I'm getting worried I will be charged for not sending my broken phone in.

I have not receive my device as of 02.28.2021 and it says that I need to return my old device by 02.28.2021... How am I going to return a device if I haven't received my new device? I placed and paid for my order on 02.19.2021 and ASSURANT says they can't do anything about it, I am sooo mad.

I ordered a replacement phone on 2/12/21 and received it on 2/22/21. Extreme Weather played a part, but I could have walked to Texas faster. No problem grabbing my deposit in a timely manner. Customer service showed great compassion, but that didn't get me a phone. You couldn't deliver, and wouldn't reimburse me if I purchased another phone. A contingency plan might be in order. I have another claim to file. We'll see how it goes.

Experience with filing the claim was good however we have been waiting on the phone that was shipping overnight for 9 days and still have not received it. I made a second call on Friday February 26 and spoke with representative who was no help whatsoever, so money was charged to my card and no phone yet.

I paid my deductible and been waiting since the beginning of the month to receive my phone. It's already going to be the end of the month so I guess I won't be receiving my phone. Totally ripped off by y'all and I not very happy.

My phone has been saying pending on Fed ex site for more than a week. Said the weather was bad but the weather has cleared up. I called you guys to tell you that they said my phone is somewhere in a warehouse and unable to locate and you guys have done nothing to help me. You have the worst customer service. The so called manager told me I have two choices. Wait or cancel and don’t get a phone at all. I’ve been waiting more than 10 days and you guys seem to not care at all. I am cancelling my insurance on the other devices on my account. No need to keep paying insurance to a company who steals your deductible and doesn’t send a phone.

Phone did not show up when it was supposed to. Still stuck in Memphis. I'm very pissed off because I tried calling numerous times to have them ship a replacement but was told no. I need my phone. I have a high risk pregnancy wife and I'm on disability myself. I have kids and everything. Need my phone like the 20th. Not a way to run the business. Need to work on your customer service not to tell lies that the package is moving and it's not even moving and making the customer wait longer. Very pissed off about the situation.

I received the first replacement phone 4 days after I ordered, was told it would be overnighted, and the phone would not turn on. Now I have two phones that don't work and I have to return them back, the 2nd replacement came in a very sloppy package, charger was missing and the screen protector on the phone was not for this model and has a tear and other markings on it. I am just not happy with this service at all.

My Galaxy Note 8 was misplaced on February 24th around 1pm and around 9am my replacement was at the front door. There was a little mix-up on my part because I was visiting my sisters house and gave her name and address so the package came in her name, she was already expecting a package and had it sitting in her home office and I called saying that I didn't receive it. The Assurant representative was very helpful in helping me resolve the issue.

Ordered phone on 18th. You shipped on 19th. This is the 27th and still no phone in sight. You should have sent out another phone to me and allowed me to return the lost one when it arrived. Have been unable to sell anything from our business without a phone. Shame on you!!!! No end in sight to this nightmare!!!! I asked US Cellular to cancel my coverage with you.

This is seriously one of the most horrible company when it comes to replacement phones. I have waited for my replacement phone for over 2 weeks, for a overnight air shipment. I have contact everyone one possible via the only way possible as all my accounts are locked with 2 step verification with my email and phone number. I cannot access any of my funds due to the same reason. Many bills need to be paid and can't because my phone has yet to arrive. My only form of communication is going to be cut off soon then I am totally out of luck. I spoke with Assurant and they don't give to two heartbeats of a care about this issue. They got paid and that is all that matters. NOT US THE CUSTOMERS!

That would give a better review if it was an option to prepay the deductible because trying to pay 120 for a phone makes me look at other companies to switch instead. I can just pay my phone bill and keep going. Or be able to make payments toward my deductible or just pay the deductible price in the store and get the phone same day.

My phone was stolen and I had to pay the same amount down payment again with this insurance company. It's going on 2 weeks and still don't have my replacement because they said FedEx is backed up and of course they can't do anything to make me happy.

It was mostly a smooth process, though because it was shipped through UPS, it took an extra day or so for me to get it, as they wanted to deliver it while I was home and I'm never home during delivery hours because of my job. There was also a point of confusion in that I was told to send the phone in the prepaid packaging back through UPS, but when I went there they said it was meant to go to USPS. They took it anyway seeing my confusion but it may well cause a delay in it's arrival which makes me nervous since I was told I had 10 days from when it shipped. If that happens I'll have to try to sort it out because I don't have the money for a full fee replacement, but the phone was sent and is en route. All in all quick and efficient turn around but could really use a bit more clarity for its eta and to send it back via USPS and not UPS.

My experience with an agent was good.. The only negative thing about this experience is any interaction with FedEx.. I would prefer they not be used in the future for any insurance needs as I have yet to receive my phone.

First of all, when I bought the original phone and opted to insure it, I was never informed that there was a $50.00 deductible by the Metro PCS store. I was told that the insurance covered any kind of damage to the phone so unpleasant surprise number two was hearing that it would take 3 to 5 days to find out whether my claim was approved or not. Lastly, I was informed that my replacement phone shipment would be delayed due to the pandemic when it was common knowledge that it was actually winter weather that was disrupting shipments around the country.

Keep calling and tracking but still haven’t gotten any updates in regards to my phone. I’m so disappointed. The money for the phone replacement came out of my account, so I’m not sure as to why I’ve not received item.

My phone still has not arrived. I’m sad???? Y’all have not been able to track my order and tell me what is going on. It has been over a week. Still no replacement phone. I don’t know if it has to do with the weather. It does not snow where I live. Ever.

The person was kind and helped me with getting a replacement phone. They helped to file the claim and they sent me a new phone and it only took a few days to get to me. I filed the claim on a Friday and I got the new phone the next week.

I have not received my replacement device and it has been over a week. What a joke, at this rate I should of bought a new phone. Oh wait, I tried getting a new phone and can’t because I am still waiting on those device. What a joke.

I filed a claim for my broken Samsung galaxy s8. Received an A51 galaxy which is half the retail price of a samsung galaxy s8. I plan on cancelling the insurance policy since I see no point in having it.

Called 2 times. One month apart, the second time that I called was explained to me that I had to file claim online, but took care of it over the phone. I still have not received my phone replacement yet, not because of you guys, but FedEx.

I put a claim in and paid my $249 deductible for my replacement device almost 2 weeks ago. I still have not received my device. It's been stuck in a Fed Ex warehouse in Memphis. I've been asking for a refund from Assurant but they said I can't get my money back until 10 days after they get the device back. Horrible customer service! Whatever issues Fed Ex having should be Assurant's problem not mine. They should cancel my claim and give me an immediate refund. Then have Fedex send them the phone back whenever they get their shipping issues together. I should not have to wait forever for my device!!! I have a phone bill I have to continue to pay but no phone to use or money to buy another one because of Assurant. Smh.

I have not received my phone. The phone has not been shipped to me. I checked the tracking number and it says Pending. The phone that is damaged is barely making it and cutting my fingers, I really need my phone.

Worst ever. I’ve been waiting for my phone for 2 weeks, this is ridiculous!!! Worst customer service ever!!! And they won’t even let me post this...! They are a bunch idiots!!! I’m canceling my plan after I receive my phone!!!!

Customer service was great. Have not received my replacement phone. Still waiting to receive replacement. Will give it a couple more days. If I don't receive it will be calling to find out what the issue is.

I filed a claim on February 11th and was sent a phone that did not charge or turn on a DOA phone. I took the phone to my local Metro PCS and they confirmed the phone DOA and called Assurant. I've spoken to representatives on 4 different occasions, 4 different days trying to get a return shipping label via email. NONE WAS SENT!!! Now I have to pay for return shipping because THEY sent me a non working replacement phone and won't sent a return shipping label. Meanwhile I reset my phone. I was going to replace and it now works BUT they offer no refund for my claim deductible of 50.00$.

I got a replacement phone that was damaged, had scratches on it and I'm trying to replace that one but I've been giving such a hard time. I'm not happy with the service. No one seems to help me either.

After 3 days of phone conversation & getting nowhere I have never experienced a lack of customer service from any company.. I will never use this company & will cancel my services with Assurant.

I’ve had a bad experience. I was supposed to receive the phone next day and it’s been more than 7 days and I still haven’t received it. I also haven’t received any calls to the call back number that was put on file.

It all started fine... Started my claim ok online...Paid my $40 deductible... Assurant sent my phone out the next day and had it sent overnight...Then snowmageddon 2021 hit...then finally after the 3rd email I finally got a response from Assurant...but only told to be patient because of the snow storm...and that's why I'm typing this on a prepaid phone from the local dollar general store. Long story short guess it's not all Assurant fault but could have been handled better in my opinion and if our 6-8 inches of snow cripples the nation's largest LTL carrier then we may be in for some major trouble.

It was an easy way to get my phone replaced and within a short time. Reliable and dependable service with guaranteed follow up and assistance. Would definitely recommend Assurant to all who use T-Mobile services.

Made claim to replace stolen phone, the process was easy and fast. Delivery of device was quick even with the snowstorm happening. No hassle claims, simple process and fast replacement of my device.

Updated on 03/04/2021: It took 3 weeks to get my phone that was overnighted. When I called to get assistance from you all you told me there was nothing that you could do. You took my money. You didn't try to refund me. You just told me I had to deal with FedEx like I was the one who requested FedEx.

Filing a claim was fairly easy, I still have not received my product though. I have no idea how much longer it could be but I do need my phone for work. FedEx tracking is not working. I hope the issue gets resolved soon.

My experience is terrible. My phone was shipped 2/17/2021. It is 2/27/2021 and I haven't received it yet. I keep getting told that it is on the way to Milwaukee, but no response from FedEx on when it will be here.

UPDATED 3/1/2021: I have not received my phone. The Tracking # ** the package is setting in the Fed Ex terminal in Memphis, Tennessee and has been as of February 20th. If you would please see what you could do. Thank You.

It's awesome you can do it on the app. No hassles, answer a few question and Bam you are done. Had phone in less than 24 hr. Unfortunately this is the second time in 2 years I had to use them. I went 15 years never breaking a phone. Now I am older and clumsy it happens.

Claimed was filed on 2/13/2021. I had to contact you to find out why approval was delayed. You replied you needed info from me. I was never asked for additional info. Claim approved on 2/18 and deductible withdrawn. 7 days later a phone with a blacklisted imei was delivered. I was on the phone for 2.5 hrs trying to get issue resolved. Lena hung up on me after 20 mins on hold. Grrrr.

I still have received my replacement device and y'all asking about my experience? I was supposed to get my device 2 weeks ago. This is ridiculous. Y'all said it shipped Monday and gave me tracking number but Fedex didn't get the device till this morning being Friday? Very disappointed in y'all's service..

I still have not received my replacement phone and you are going to charge me for not returning my broken one. You charged my credit card three weeks ago. The first claim I filed no-one informed me you took the wrong information. I had to call you after two weeks.

I keep getting phones with software issues to replace my phone originally under manufacture Warranty... 1 month and 3 phones later still have problems with the phones I received... Two weeks and a deductible later my wife still has not received a replacement phone.. Horrible.. By far the worst insurance carrier for phones.

Was told the new device was to be delivered the next day but it took a week. Granted there were weather delays in parts of the country however there was no effort and no contingency plan to get the insured device to my doorstep sooner.

I called in and reported my phone damaged on February 4th. It's now February 26th and I still have not received my replacement device. If someone could please contact me regarding this would be greatly appreciated.

After dropping and damaging a phone, I received a replacement within 48 hrs after contacting Assurant. Great service. Minimal paperwork, all done via a phone call. Only hitch was when paying the deductible, the website wouldn't accept payment which had to be done telephonically.

Processing my claim and shipping my replacement phone were EXCELLENT!!! However, I might suggest using a different carrier than FedEx. My replacement phone was held in PA for 3 days and has now been stuck in Memphis for a WEEK. UPS and even the US mail still seem to be functioning just fine. I still have not received my phone as it is still in Memphis. I realize this is not your fault but felt you should be aware.

My order was suppose to arrive a week ago and as of today has not moved or updated on tracker since Saturday!!! Horrible service and still waiting. I want to know where my order is and when will it actually be here.

Well I haven't received my replacement phone yet. It's been over a week & it still hasn't arrived. According to FedEx tracking it has been sitting in Memphis, TN since Saturday. So right now I'm paying on a phone I don't have.

I have been waiting on my phone for a long time. Still have not received it. I always have problems. I got ripped off. I don't know why my phone was in Texas and now it's in Ten. Can you please give me a reason. Please cause I been a long time with no phone. How would you like that.

Been waiting for a week to get phone and Fedex has it at one of their facilities and Assurant was less than willing to help remedy the situation. They said that I had to call FedEx! Still have not received item and I have a broken phone out of commission.

I had a cracked screen from dropping my phone and Assurant sent a replacement quickly. I paid my deductible, and then received a new phone. The transfer of data was simple and I sent the phone with cracked screen back to Assurant in the postage paid envelope. Very easy.

The person from T-Mobile was helpful after I told her that I would go to another place where people are helpful. I feel they should help because the client does not have all the info from the account.

Phone was shipped on 2/17. We have not received the phone on 2/26. Can not get an explanation fro FedEx of when we will receive it. Fedex is the most useless carrier in the world, why would you use them?

We ordered a phone to be overnighted. That was over a week ago. No communication from FedEx in a week. Really poor communication on both ends. We still don't have the phone or a delivery date ten days later.

They were awesome in handling my device replacement. I would most definitely recommend them to my peers and those alike. And for them to replace my device with just 100 being my copay was beyond awesome in these trying times of the pandemic.

I still have not received my replacement phone. Fedex claims it is still with the shipper. Your company has 0 customer service. When I contacted your company they said they need to investigate what happened and it would take 14 businesses days. They refused send replacement phone. I don’t know why anyone would ever use your company after the way I’ve been treated.

I paid $99.00 for a replacement phone and expedited shipping and I still haven't received my phone. I don't want to have to pay for two phones because my new one never showed up. I could have driven to the FedEx location and back in the time it's been sitting there.

My phone was dropped into water, causing it to no longer work (tried drying it out as quickly as I could, to no avail). I went on-line and completed the claim form. That same day received my approval for replacement of my phone. The process was effortless and quick. I received my replacement phone three days after submitting my claim. Thank you for such a quick response to my situation.

Haven't received new phone and replacement was requested almost 10 days ago. No updates from the company. Previous experience with the company has been better. Hoping to have new phone soon. Very frustrating.

I submitted a claim back on January 3 today is February the 26, and I still haven’t get my phone replacement yet, it has been really a nightmare, I wouldn’t recommend anyone this insurance, also I’ll contact the media news to talk about my experience so everyone in this country know!

The lady that I talked with was very pleasant and very easy to talk to. She help me in every way. The only problem is we still have not received the phone yet so I am still waiting. This had been since 2/17/2021

I completed a claim request online as told my the Tmobile store representative. In the past I've been able to just go into the store to create one. However I did it online and a few days went by and I got no response. Then a few more days. Turned out they just had to verify something before they could approve my claim but didn't reach out to tell me. I had to call them. Then they shipped it overnight but it has been stuck in TN for well over a week. The Assurant claims person I spoke with just said sorry there is nothing they can do and do not have policies to help people in these situations and even if it takes a month I have to just wait. I'm beyond dissatisfied.

Horrible service! If I had to wait any longer I would have just went to another service that was more expensive just to get better service. It took way too long to get my tablet back. After they took payment they made me wait another week

I filed a claim days ago. I had trouble with your site getting my claim filed. Twice I was sent to Apple which was not correct because my iPad was over one year old. I am still waiting for my I pad to be delivered. The Apple representatives had to help me get through to your representative on my claim. I was told I would be charged 1500 dollars if I did not return my broken I pad within a few days. If I am charged for my I pad not returned I will contact my lawyer and will take whatever action I can to prevent your company from charging me. I think it is very evident I am not happy. I am paying for service I can not use. I was given poor service on two occasions when I tried to enter my claim. I can not see me ever recommending your company I hope your company treats other customers better than the service have received. Edward **.

Horrible customer service. The representative did not write down the right form. So I still don’t have the cellphone because supposedly I was chat wrong. I returned the device and still didn’t get my money back. Horrible customer service.

Phone fell and screen damaged. A replacement phone is on its way to me. Thank you for serving in such case. I am waiting patiently on the replacement phone. Thank you for the service you have given for the customers.

When I finally received my replacement phone (14 days later). It had a faulty battery. Check the order number for all the details in between. If Assurant is my only option in the future. I won't insure my new device. I finally had to have my old phone repaired at my cost. I did my part and paid you. You didn’t do your part. Just give me my deductible back and we will be done with each other. Terrible experience.

While the Assurant agent was helpful and shipped my new phone out the next day, I have been waiting almost two weeks for my phone. I would have been better off just getting an upgrade from my carrier. For $12 a month, the value is just not there! Dissatisfied with my experience.

Fast online form for a physically damaged phone, processed order quickly. Phone replacement in stock and shipped out without delay. Shipping could have been upgraded to faster delivery to arrive sooner as I had to wait a few days for a phone.

I was not happy with my experience. Phone took 6 days. They said there was nothing they could do about it. However, my phone was in Jacksonville for 1.5 days. Not happy at all. No reimbursement or anything.

Paid $250 on 2/15 for replacement phone, but it has yet to be delivered. I understand there was a storm, but this is an unreasonable delay. You could have a local store provide me with a new phone or, at a minimum, a loaner phone, and have the replacement sent to that store. I need my phone for medical and personal reasons.

Not worth it if you're careful and use protective accessories. At the time I filed a claim the market value of my device was only $160, which I'd paid twice over yet still had a $99 deductible. NOT FAIR TO THE CONSUMER.

The shipping came a week later. That's weather but the company didn't reach out to say expect delays. Then the phone came but the key to open the sim card did not come. The return merchandise envelope came. Smh.

Good customer service. My order came on time. I really happy to deal with you. The way you treat your customer is very appreciated. It' really a pleasure for me to recommend friends to you because you did offer me a good service.

I have more than a week waiting for my telephone after I paid the $50.00, because their instructions are that I will have in the next 24 hours. When you send me the phone, I hope is a new one and not a restored one.

I was put through the trash for 3 weeks it took me to get my son's replacement phone. And they said they were sending it overnight then 3 weeks later I received the phone. The. Was told it was going to be a different phone so sent back two cell phone cases for nothing.

I lost my mobile on 2/23/2021 and filed a claim on the same day. Today my claim was rejected without any proper explanation and even there is no phone number to contact them. The phone number 1-866-576-1669 on the website is fully automated and the call got disconnected without connecting to an agent.

I list my phone and then I found there’s was a supervisor that was Awesome to me. He got what I needed done and I thank him dearly. I still haven’t received my other phone but as long as this one work I’m fine with that

Just received phone yesterday from Fedex. Going to Xfinity today try and get some help. And then I'll send back. Not your fault but long shipping process with fedex. I'm sure due to weather delays and vaccine shipments.

I made the claim hoping I will receive it like they said the next day. I been waiting ten exact days and haven’t heard from them about my replacement. I paid $100 for the new device besides the monthly amount of $18 to have the insurance. Is unacceptable, I will ask for the deductible refund because I can’t wait no more.

I had the worst experience. They promised to send and I should receive the phone within 24 hours, that wasn't the case. The customer service was bad because they are not helpful at all. They made me lose businesses. Not good at all especially when I pay every month for the insurance.

Horrible Customer service. I never received my device, I emailed and never heard from them, then I finally was able to get through to them a week later and they are making me wait another 2 weeks to see if they can send me a device. I’ve been phoneless for almost a month now, this is completely unacceptable. They are fast to collect their monthly premium payment, but when it comes to helping the customer they do everything they can to avoid it. Horrible. Horrible, this company is only looking out for themselves. I will never do business with them again.

I was extremely Appreciative of the speedy service, the only thing is I had a pink phone and they replaced with gray phone. I don't recall them asking if I would like to change colors but It was important that I replaced it ASAP.

I filed the claim a week ago and still have not received my new phone. I have a construction business so not having a functioning phone really hurts my business. I am very unsatisfied with my claim. I don't see why I pay a monthly insurance fee plus a deductible to not get a phone.

There was a bad snow storm which I can give some consideration but it been over a week that my phone shipment has been stuck in one state part of its shipping. I believe they should have sent another one and cancelled the first one, the shipping carrier should have covered cost for shipping on first phone.

I received a new phone (it look like new) but was not working. I went to Tmobile store and got a brand new phone. It is unacceptable pay 249.00 for nothing. It is not fair. The phone was a Note 9. Always I feel that is not good deal take a insurance for phones.

I would not make a claim again. In the past I made one and it was a good experience but this last time was the worst ever. I waited 12 days for them to "overnight" my phone. I didn't receive my phone from the claim your asking about till 2-22-21 when I filed it on the 11th.

Took forever to get here. We finally got it on the 24th of February. 10 days or more since our claim but we got the phone finally. Weather was an issue I believe... It is my son's phone but account is in my name.. Samsung. SM-G975U. GalaxyS10 plus blue. 128GB. USC went to his address in Lebanon NH.. They worked with me very well about the problem so was pleased about that... Thank You Deborah ** 2/25/2021... Phone was mailed out today.

Our claim was started on 2/15. Canceled because it needed both front and back case replacements. Two days later I learned that we needed to start and pay for a replacement. A replacement was shipped. It is now 2/25. There is no estimated delivery date. Your policy is I need to return my phone within 10 days. I have yet to receive the replacement phone. Is there a way I can just take my phone to the repair center and get the case replaced?

My replacement phone is defective and needs to be replaced. The phone has another person's information on the phone. I did a Factory Reset twice and called Metro. I was given the incorrect information.

It took 8 days for my phone to come in and then it came in broken. Then it took another four days for the replacement to come in and they did nothing to try and compensate me or make me a happier customer.

It was tough not having a phone for the most of a week while I waited for my replacement phone to arrive from PA (Though I obviously understand there were some freak weather things going on at the time). I guess there was no choice if the replacement HAD to come from there but as I live in CA it was really stressful XD. The process overall was a LOT simpler than I thought it was going to be, thank goodness I had insurance!

I understand the weather conditions are not the best, but a little more communication would be appreciated. It's been 12 days and no package has been delivered, also you guys gave me a date when you will need my old device and if not returned in time I will have to pay the full price of the phone. I do not understand why it's a exact return date when I have not received my phone. Thank you.

After the order is completed & sent out the phone actually came overnight. It has no issues. I'm completely satisfied with this replacement device! I didn't think it would be a new phone. I thought I was getting a refurbished device but that wasn't the case. Thanks again!

It has been almost two week now. I've haven't recovered my replacement phone yet. Haven't heard from anybody. FedEx only state that due bad storm that cause delay in shipping. I've been checking back in Fedex for the pass week it still in the same place.

My service I received wasnt the best this time around. I placed my claim 02/12/2021 and because there wasnt an exact match replacement for my phone I had stolen I was told I would be called within 24 hrs to know what my options were. I never received a call back. I had to initiate the calls. I was supposed to receive my new phone 02/16/2021, yet I am still waiting for it. All FedEx tells me is that it is in transit.... We are now going on 2 wks without a phone.

Smooth communication, easier resolution, great customers service, device arrive on time as expected. Phone came in a nice package with great protection. My claim was very smooth, representative was very helpful and guide me through the process.

Everything appears to have gone well but have never received replacement phone. All I get is Check with Federal Express and all they tell me is that they are backed up. I filed the claim on February 15, 2021. Home phone ** (Land line).

I had a wonderful experience working with Assurant. Everyone was so polite and professional. Thank you so much for helping me feel like I mattered. I will recommend assurant to all my family and friends.