Assurant Phone Insurance Reviews

I thank you for Expediting my phone to me overnight. I was able to use another phone for night and for that I thank you for being such a timely and responsible insurance company. I would highly recommend.

Called up and told them the story of what happened and a new phone was on the way. They were very friendly and helpful. And understood that I need a new phone asap. Thank you so much for helping me out in such trying times.

My replacement phone arrived in three days. I did have to pay a $99 out of pocket expense though. I only wish that I had been reminded to remove my SIM card. T-Mobile was unable to recover much of my contacts. Please be sure to remove your card.

Don't like my replacement phone, I don't understand why they didn't tell me they didn't have My Zte Max Phone before they sent me out this other phone. I could waited for the replacement of my Zte Max Phone.

I dropped my phone and it started to turn off randomly. Then I filed a claim at the assistant site. They were professional, efficient and helpful. Phone arrived the next day about 7 hrs before expected arrival time.???

It was on time, fast service and understanding of the problem. Will recommend to get this insurance for your cell phone protection - the customer services is always at a great level. Thanks. Juan M **

I was assisted by a courteous and knowledgeable representative, who made it easy. I didn't even spent 20 minutes with them. Assurant is shaping up as a force to recon with. Beware other companies. Assurant is the new sheriff in town. Hehehe sort of speak.

I was impressed by how easy it was to file a claim and even more amazed by how quickly the replacement came by FedEx. The whole process was quick and very easy not to mention stress-free. It's definitely worth the few extra dollars a month.

I recently purchased 2 Samsung Galaxy S20 Plus 5G 128GB Black and purchased your insurance to cover said phones. 1 of the phones became damaged, I pay the insurance deductible, and was informed by T-Mobile I would receive a new replacement phone. I informed your representative and received a refurbished phone, why?

Had an amazing experience with this company. Had to replace not one but 2 phones. They replaced them in a timely manner and without hassle. I recommend this company to anyone. They are thorough and accurate.

I have had this insurance on my devices for years. I have filed claims with no issue at all before but this time it was one of the worst customer service experiences I have ever experienced. First I had to call to file the claim which was no big deal, he was awesome. Very quick to help and efficient. Then the website kept telling me it was down for maintenance. I called the following day, explained to the rep what the site was doing and that I needed to submit my documents to finish the claim. I informed him I was unable to print and scan to send it in several time but he kept trying to walk me through the steps of doing it that way. He had no clue what was going on with the site, lied to me about it and then when I asked to speak to a manager he transferred me to the tmobile support line.

I was very satisfied they told me the replacement Would arrive with in 1 do 2 days. The cellphone arrived the evening on the 2nd day. All the cellphone applications are functioning. Only issue was texting was not functioning. I could sent went Bluegrass cellular office and they fix my account. Everything on the replacement work. Thank you.

My screen was damaged and I received a new phone through Assurant. The process was very easy and the customer service representative was incredibly helpful. I will definitely recommend this program to others.

Lost my phone. Went on website and in a day got my son's new phone....Extremely happy with my insurance plan. Would highly recommend everyone to almost get insurance especially when phone is very expensive...

Had to replace my phone when my screen got cracked. All of the customer service reps were quite patient and helpful. Would have had my phone next day but I fat fingered the IMEA number, so got it the next day.

Received all that I needed to restore service within 24 hours and everyone was very professional and supportive. With everyone assistance I was able to have all service and phone connected to operate and travel successfully.

Apple iPhone 11 came to my house in a quick manner. Loved the process front start to finish. I’m very well satisfied. I would like to thank you all for the excellent customer service that was provided.

Well your rep Stacey ???? was not my favorite so I finished my transaction online. I was impressed with the quickness of receiving the package. Also the device seems to be in good condition as that was my issue with the rep. I was asking if she could put a note on the claim for a new device if at all possible. She seemed to have a problem with that request.

The time from claim to replacement phone was incredible. The phone I received was a $200 dollar phone new and the phone they replaced was $765 when new. Quality was 5 star to just par to say you don't have a broken phone. What's upsetting is they wouldn't let even pay for an upgrade. They also don't replace broken covers. Just give you a screen protector installed on new phone. Also no charger or box supplied for new device.

Easy and fast phone replacement, fast shipping and polite, helpful customer service. The process was simple and easy done right from my phone. I couldn't of asked for better service. My experience was outstanding.

Would have been awesome if the first two agents I spoke to would've actually logged the claim like the one that actually submitted it. Instead of throwing me back at T-Mobile twice. Agent who submitting the claim was very helpful.

I experienced an awesome experience from Assurant and will recommend it to anyone I know. I was having problem with my phone, explained what the problem is to assurant, I was approved for replacement immediately. Surprisingly to me my new phone arrived the next day at no charge. Wonderful service, keep up the good work.

The replacement did not come with a patch cord. My internet service was super slow. It took forever to transfer data. I was not able to transfer everything in the time allotted. I used Tech PHD and the tech that I talked to helped a lot. He could only do so much due the long wait transferring. A patch cord should have been provided. Not everyone has high speed internet. I am using T-Mobile 5G21 Gateway.

The gal helping us was rude and talking to others while supposedly helping us. My granddaughter finally said she would figure this out somehow. The phone was damaged and we were getting the replacement setup.

I am certainly unsatisfied with this business. I've been with Tmobile for 3+yrs. And I've always insured my phone. Only once have I ever used my insurance. And for Assurant to send me a refurbished phone is very disgraceful and disappointing. What's the point of having insurance, pay a deductible only to get a refurbished phone. I might as well have gone to the mall and fix my screen. What a shame. Highly disappointed.

Not a good experience I would never insure my phone again. I had a hard time I switched to another provider. Plus T mobile is such a horrible provider. I had to switch to Verizon. I should just bought a new phone instead.

Blake was absolutely awesome....genuinely nice guy and extremely talented and helpful setting up my new replacement phone from T-Mobile. We had some frustrating problems trying to get everything transferred, but Blake was patient and very understanding... GREAT JOB BLAKE!

I was highly satisfied with your service on the phone as well as how fast my claim was handled and I how I received my replacement as promised. I would also highly recommend to everyone I know get your insurance and or protection plan(s) for their own devices. Thank you for your help and support.

After I lost my phone, I filed a claim online and called the number you provide to get it going. I was told 3-5 days. After 10 days I emailed customer service-got no response. After 14 days I called got hung up on once after waiting 30 min. and then called again and the girl really worked hard (she gets 4 stars) to get my claim moving. First she tried the 3-5 days thing and we told her no way. We already waiting and she did get us moving and I had my phone a few days later.

I did not have any delays in replacing my daughter's phone. I was emailed confirmation that my phone was received. I was very pleased of the online service. It was very clear how to file a claim. I was reminded of the deadlines to return and consequences. I am satisfied with my new phone.

My phone got damaged from the screen got my approval immediately and within 1 day I was able to get my replacement. I never felt that I had a damaged phone and it was very easy to return it. I placed it inside the shipping envelope and even got a confirmation from UPS.

They were timely, quick, professional, and very helpful. I would recommend getting insurance on a phone purchase, things happen. Delivery was on time with no delays got it the next day. I have nothing bad to say about this company.

I called on 3/18/21. The email I received stated that I had a claim on 3/10. I have not submitted any claims. Therefore, if any claims have been submitted it has been unbeknownst to me. My service on 3/18 was superb. Like previously stated I know nothing of any other dates.

Screen damages. Cracked. Not working properly. Cannot see some numbers and blinking on and off if turned on. Doesn't ring. No picture and cannot see the app. Come hot and cannot delete all the photos.

Next day delivery "actually happened". It wasn't that way the past time with a Verizon phone last October! That's why I switched to T-Mobile, because I needed to have a phone in the interim. Thank you for having a well organized operation! Something that's becoming less available as our society is systematically destroyed by cancel culture and divisive propaganda moving the socialism agenda into the mainstream, good luck, staying in business, under the Biden administration!

It was easy and fast I always tell friends to get the insurance. The process took no time at all and I had my replacement phone the next day. No runaround or hoops to jump through or long useless forms to fill out.

My stepson's phone screen was broken and we went through the process to replace it. There were parts of the process online that was a little difficult, but a phone call made it easy to get through the process.

Poor everything, doesn’t work as it should. Very disappointed, I would like a refund and or an upgrade. Bad service. Had to purchase another device in order for I to have communication with my daughter. She is my life. And with this mishap, I lost work, money and time from my life. This needs to be attended. I am very unpleased.

A51 phone. Not much to say. I was less than pleased with the customer service and was not given any help by T Mobile til I had had the phone for 36 hours. Had to go to a different store and Assurant was not available to help at all. Had to prove my identity more than twice. Thought Assurant worked with T Mobile, not instead of T Mobile.

I wish I never had to use you guys but it's a second time I had to thank you for taking care of me???? My second screen in 2 years. It's definitely worth the money for the insurance compared to buying a whole new phone all together. Definitely will recommend to anyone I know.

My initial call to to start the claim went very smooth, the new phone came quick. Unfortunately it was defective. I was told to take it to T-Mobile and it would be switch out by your employee, Sebastian, that was a lie. There was no record of that phone call happening on your company's end. When I called back after taking the phone to tmobile I spoke with a gentleman named Andy. When I expressed my concerns after the 3rd time (because when he repeated the same thing that was not explaining anything) he then hung up on me.

The phone was reported stolen and a replacement was sent out and received in a timely manner! The representative who helped place the order was very helpful and feel satisfied with the service provided.

The process for making my claim was very simple. The only issue I had was sending the identification because I didn't understand how to change the format. My fault, I went to my store. They helped with that. I received my new phone in two days. I couldn't be happier.

The replacement phone was sent overnight with pre paid return label. Great customer service. After installing sim card, new phone was up and running and all programs and setting were retrieved. I would rate 5 Stars.

My son dropped and cracked his phone. Called Assurant and filed a claim. Replacement phone was issued out within a day and delivered. Excellent, fast service. Could not ask for any better service than that. Thank you.

I am very much appreciated for the fast response and easy directions to transfer all my information from one phone to another. It was a fantastic experience. Usually I have to talk to a few people and they have to help me through the process. Not this time. It was so easy.

My experience overall in regards to this situation was above board and positive. The sole reason that I gave a rating of 3 versus 4 or 5 was due to my experience with the initial customer service representative that I spoke with. This individual knew very limited English, consistently breathed heavily into the mouthpiece of the phone despite my asking repeatedly to not do so, and his inability to understand basic spelling of basic words which compounded the stress of having my phone stolen.

Helpful and quick to send me my new device I had to replace. Great service also would keep using them for all my needs dealing with replacement. I would recommend to my friends and family. Keep up the great work and the great service.

Communication was horrible. I made a mistake putting in the serial number and was never contacted. I called in and the first women told me I was all set to expect the email. I remained patient. Called back a week later to be told about the issue. Took about a month to get a replacement. I feel it was ridiculous and not happy about the experience at all.

It was an awesome experience! You guys did an amazing job from the service, to the shipping out of the phone, everything was top service and I appreciate it. Thank you!!! I have sent back the damaged phone yesterday and I’ll be waiting for confirmation that you guys received it as well. Thank you again for your service.

The process went well. Originally there was some confusion. Original reason said stolen/lost but real issue was damage. Also original showed no deductible but wound up paying $148 deductible. Received newer model which is fine.

My experience has been disappointing to say the least! The anguish that has come from dealing with damages to my home that have not been resolved is 3 months has placed what is becoming and unbearable amount of stress on me!! I would like to be reimbursed for the monies that was paid out of pocket immediately, we are in a pandemic for Christ sakes!! I have had to do everything to get this claim resolved and still things are pending!

I received a replacement device that is defected. Supervisor said she could send a new once original phone was in transit. Called back and was told I have to send new phone back and be without a phone until they send new replacement. I work from my phone and I have children. I cannot be without a phone. Plus I paid for a phone that is damaged. Just had 2 deaths in my family. Supervisor, John would not provide corporate office phone number. Ashley, customer service, said she does not have corporate number. So I Google. Left a message for a call back and sent and email. No response yet. Why should I have to be without my phone when I paid for a replacement. Assurant sent me a defected phone and they act as if I'm going to scam them for a phone. I just want what I paid for. Rightfully so. Very poor customer service. I hope I never have to file a claim with them again.

Great customer service and very efficient! My replacement phone came in overnight and they sent me a box to return my broken phone! Overall they provided excellent service and I will be recommending them to friends and family!

The process was straightforward and simple. Delivery of the replacement was fast. The only drawback was a $100 deductible. Claim filing, processing and resolution was easily done online. The overall experience was satisfactory.

I received my replacement phone the next day and am very pleased with it. It was easy to transfer data from the old phone to the new phone. Returning the defective phone was also easy to do. Thank you.

I went to my local US Cellular store to find out how to file a claim for my old phone. The clerk was very helpful. When I got home I made a call to the insurance company and filed my claim. The lady I spoke with was very helpful. I received my new phone the next day. Thanks.

My daughter's phone quit working and the process to file a claim was painless. The only concern was T-Mobile (brick and mortar) was not able to reset her phone to factory settings and sealed it in the return envelope without my approval.

Excellent customer service. Positive attitude. Very clear instructions. Very polite and considerate. Replacement received within 24 hours. Delivery was exceptional, so that I was ready and able to resume working.

Do I need to send in my old phone and if so how do I activate the new one? They did a wonderful job and everything was very quick. I would definitely recommend them to anyone and gladly explain why I just wish I would have gotten them.

The person who helped me was awesome, courteous, friendly and made me feel like my issue really mattered. He handled my claim not like I was taking up his time and bothering him but like a trusted friend or family member who made sure I got what I needed and extremely fast. He was very nice and pleasant and didn't try to rush me either.

I called Assurant to let them know I had found the phone I had put a claim for. I was instructed to return either device (original that was lost or replacement device) for a credit to be issued back to me. Assurant has had the device back for 3 months and has not issued me the refund.

I called customer service and tried to ask questions about my specific phone the LG Dual Screen. The representative I spoke to was rude and uninformed so I asked to speak to her supervisor who was equally rude and hung up on me.

Everything when was fine. I do think you should be able to get a replacement phone-in your stores and not through the mail. Also the replace phone should be given a screen protector since l was paying 249 for this replacement.

My new phone A11 was brand new. I picked it up as I was going to bed to set my alarm. It slipped out of my hands on the floor and the screen cracked. I went to Tmobile website, paid 10.00. And record a refurbished phone instead of a new replacement, and the refurbished phone wouldnt work. I had to re-contact t-mobile directly to have a another replacement phone sent paying another 5.00. Not only was this a hassle. I feel we pay a lot for insurance, but the quality of service is not equitable to the amount of money we should be covered for. And why are we being sent used phones?

Phone was stolen at work. Assurant processed and approved claim for replacement within minutes. I appreciate the lack of confusion with the process. The replacement phone was shipped immediately. However, because it was not sent certified, the FedEx driver delivered it to another home. Thankfully, the recipient reported the discrepancy and made arrangements for me to pick it up. Other than the delivery issue, Assurant services were excellent.

It's not the 1st time I'm getting replacement for my devices and every time the ASSURANT does its job in a highest level. It is so easy to claim the replacement. I'm very satisfied and happy. The device was delivered in time and securely packed!

Great outcome. Received a replacement immediately. No issues. Nice and smooth process. Paid deductible with no problem. Great experience. Have no complaints. 1st time having to replace a phone. Both my husband and I are very pleased.

My phone stopped turning on so I reached out to have my phone replaced. The service was quick and I was able to get connected again very quickly. I was able to get the replacement phone shipped to my work address and they made the return of the phone that was not working simple and easy. Great experience that I would recommend.

The process was quick however the app and online were frustrating. I had to log in 4 different times. And It would be nice if we could do the claim in person at T-mobile store. Once I was finally able to get the app to work it didn’t take long.

Surprised at the ease and speed to which I received a replacement phone. I'd say perfect execution and prompt service. The only issue I had was finding a brick and mortar to submit my claim for me. I did not have access to a phone due to my remote location which was quickly resolved.

They were knowledgeable and very helpful. The service was accurate and fast. I appreciated the good customer service. I have been with Assurant for many years. They've always been easy to deal with and good service.

I had a great experience. Easy to talk to. Fast delivery. Great job. Great communication. My new phone works perfectly. They answered the phone right away. There was no hold time. Everything went as it should.

I'd called in when I accidentally dropped my phone and damaged the screen. The process was simple and easy. After answering a few questions and paying my deductible, my replacement was overnighted. They even sent prepaid packaging to ship the damaged device back.

I filed a claim with Assurant in November 2020. Claim #**. The received my damaged cell phone on 12/05/20 according to mail tracking records. I received 2 letters from Assurant dated 12/14/20 and 12/21/20 stating that they have not received the damaged cell phone and to return the phone ASAP or I my T-Mobile account will be charged. I called Assurant customer service on 1/07/21 and their representative told me that they are showing that the cell phone was received on 12/05/20 but it has not been scanned into the system yet, and it can take up to a month for the warehouse to scan it into the system. They did assure me that they received the cell phone. I received no further communication from Assurant regarding this matter.

I called in to replace my S20 Ultra 5G due to a crack in the glass on the back of the phone. I was first told that there were no replacement devices available and that I would have to spend 900 to finish paying off my device so I could send it to Assurant. I bit the bullet and paid off my phone so I could send it in. I was forced to call and check on the status twice where they first claimed that they were waiting on information from me and while I was on the phone found the information they needed or were looking for without any input from me. Then they tell me I need to go finance a new phone through my local store since assurant had no comparable devices in stock.

I checked my Xfinity account for the insurance information and emailed Assurance. The service was easy to do, even while I was stressing the loss. I received a new phone the next day. I would highly recommend Assurant.

I am very pleased with the results of my claim. Efficient and very fast response on insurance. Thank you for the service. The phone arrived a little later than expected but was perfect when arrived. Lorraine

Filing the claim was simple enough, but after waiting a month with no response I had to reach out and inquire what the problem was. They were able to resolve it within five minutes which was great but also makes it worse that no one contacted me and I would have gone on waiting for who knows how long with a broken phone.

Order on line, wait for replacement for week until I called to request update, then I was told that the claim wasn't approved until that moment, there aren't any instructions of this when request your claim on line, not even an email to let you know about your claim.

This process took 9 days, required more information than should have been required, resulted in my child being bullied because the school couldn't contact my wife and was one of the most stressful unorganized company dealings I've had. I filed my claim online, which did not have an option for a different mailing address. Since I moved across the country and have mail forwarding, there shouldn't have been an issue. However, your company only uses fed ex, which doesn't follow USPS mail forwarding. I attempted to contact the company by phone multiple times when I noticed FedEx shipping to make sure I received my phone, every time getting a busy signal.

I made my insurance claim through online for the first time since I normally call T-Mobile. It was the easiest and quickest experience. The website walked me through everything my phone was here within that same week. All I had to do was mail my phone and follow the instructions on turning off the Find My IPhone feature.

My phone fell and my screen got scratches and cracks. Assurant representative helped me and exchanged my old damaged phone with new latest model and also mailed me exchanged phone within day with one day shipping.

Everything was good. Phone arrived in a timely manner and was treated with care. Phone worked like it should and was not broken or damaged. The packaging could be improved. It came in a plastic bag and I think a box would have been better.

Today, 3/17/21, my daughter and I spent over 1 hour on the phone speaking with both T-Mobile and Assurant/Asurion which T-mobile transferred us to in order to make a claim. We were honest about the phone having had its glass cracked and that it happened past the allowable claim time frame. We were 3 months late. I raised my voice in anger pleading with them to give us a break. My husband died 1 month before my daughter's phone cracked, I had a fall and sustained injuries having had to go on SSD and having been bedridden and in the dark most of my days for 1 year. Today, life is back in order, so to speak, and we had time and energy to make the claim. They said, "I am sorry for your loss." I replied, "No you're not or you would help me." I asked to talk to a supervisor and she too had no empathy. If I knew they would be so cruel I would have cancelled the insurance months ago.

The amount paid for the deductible was way too expensive. The wait was too long to wait for the delivery even when ordering during the weekend. I find this to be a bit of a price gouge for a phone already in payments.

Filed a claim which took too long to replace my device and the new device was shipped to me and was inoperable. The phone would not charge and was defective upon arrival. Contacted Assurant who stated I could not get a replacement until they received phone back. They did not send a shipping label and it is not documented on myMetro claim app. I have paid my services for the insurance deductible and also my monthly bill for a non operational phone. Assurant a customer service is poor and would like to be compensated awhile device is nonoperational.

Note 8 screen was broken & phone not working properly. Claim filed (#**) Replacement received which was also damaged. Cancelled claim, returned replacement & requested refund. Don't know why I pay $20 per month for this service. Claim filed & replacement phone sent that was a refurbished Note 8 (which would have been fine except it was also damaged). I would rather have all my teeth pulled without the use of Novocaine before I file another claim with Assurant. I never got the same answer to my question(s) until I demanded to speak with a management person. After 3 days of frustration dealing with this claim and your company, I cancelled the claim, returned the replacement phone, & demanded a refund of my $99 copay & upgraded my phone with T-Mobile.

My first customer service agent over the phone asked me to use the website when the call dropped. No one called back. On the second call the agent completed the claim for me, which is what I hoped for when I called. I would recommend the service to others. Both agents were very patient and sympathetic.

Claim was facilitated through the T-Mobile store in WallaWalla, Washington. Everything went quickly and smoothly for me including receipt of the replacement phone. I am happy to have the insurance. Thank you.

Easy! Quick & totally painless!! Customer service was amazing, I couldn't believe that all I had to pay was $50 and my new phone was in the mail FedEx that night. Received it the day after I filed the claim.

Fast and easy service. Thank you for all of your help. So glad we got the replacement insurance on our devices. I definitely will keep and use your services if needed in the future. Thank you again. So very much!

Experience was very pleasant. Filed claim, received approval, received phone. Thank you for the prompt, courteous service. Your company is a life saver. I believe the price your company charges for the insurance is quite reasonable too.

First claim filed 2/10/2021...told it was approved. Paid Deductible. 12 days later still no replacement delivered. Called and claim was denied due to INCORRECT docs on ASSURANT'S END! Regarding an Older claim. Problem corrected. 2/10/2021 claim was canceled. Submitted same claim AGAIN. Post dated (by Assurant) for 2/11/2021. Deductible Paid. Took 6 days to get Delivery. New Phone Had NO BATTERY. No Back to PHONE! Called. Complained. Another Cell Phone Ordered and Mailed. Received this one Overnight. Had Battery and Back this time! I filed complaints with US Cellular...this poor service is just unacceptable... I was advised as of 01/01/2021 All New Claims will be handled with a different company due to the number of complaints about the service with Assurant. GOOD!

Great customer service. Received it in a timely fashion. Was very satisfied with the service given to me. Will recommend family and friends to also receive the same services. Couldn't have asked for better service.

Very helpful. Customer service was great. They answered all my questions. Very polite and they knew their job well. I'm glad I've chosen Tmobile as my carrier. So far I've never had any issues with this service.

Didn't care so much for a upgrade. An Email regarding what kind of phone I'll be receiving would have been nice. Since it didn't come with charger, a type "C" that wasn't any help. But thanks for trying. Problems concerned: different charger cable, phone was smaller and I didn't care for an upgrade without a notification. Might not add this to my phone plan next time.

I have toddlers so I have had to complete multiple insurance claims. The process this go round was very easy and hassle free. I mean it was by far my easiest. I am not sure what updates they have done, but BRAVO!!!

The replaced device has issues with its charging port and the charge doesn't stand long and gets drained out really soon. I am charged 99$ for this. I need some explanation on how can this device is certified as to reuse. It's being dead most of the time. I hope I get an answer from your end.

I received a used tablet. I paid $50 for a used tablet that was bad but was not able to get the tablet activated because it was still in the other user name so we still have a broken tablet that is not even mine. I don't even know why I even pay for insurance.

I was very satisfied with the customer service I was given. Assurant was very polite and helpful! The replacement of my phone was extremely quick! The website is very easily used and I was given step by step instructions for the claim process and for the entire process of my claim!!!

The screen was cracked on my J1 cellphone and I needed it replaced due to me needing for work and daily dealing with people far and near. Thanks for responding so quickly. Thanks guys. You are super awesome.

Representative was knowledgeable, friendly & pleasant, great rapport. Rep made claim easy to file, & product was delivered as promised, within 24 hours. Unbelievable, considering current situation with Covid. Would highly recommend to anyone who does not have insurance.

Excellent and super fast online service. Totally recommend 100% to everyone who's has insurance on their phones. Shipment was super fast and easy to send back as well. No wait nor I had to speak to a person either!!

The service I received was very professional. A pleasant experience for having to deal with an unfortunate mechanical issue. Very quick turnaround time in replacing my phone. I would completely recommend Assurant to my friends and family.

They made it incredibly easy to file my claim. The customer service rep was genuinely friendly, and informative. None of that robotic, scripted banter. They overnighted my phone to me quickly, and it was done. I appreciate the level of professionalism, while maintaining a pulse.

It was a long process due to the change in the solution. Instead of getting a new device, I was told to get it repaired by having a new screen installed. The process took almost a week to complete because the employees didn't order my part right away because I couldn't answer my phone (the screen wasn't functional). And when the part was ordered, it was too late to get my phone fixed right away. I had to wait until the following Monday afternoon. I won't say that I was dissatisfied, but a little perturbed with the ordering of the part being late.

I submitted my claim for my device and received it the following day but it did not come with a charger. It was a different model than I originally had and therefore the charger was different. I had to call in and explained that my case did not fit this new phone and I did not have a charger to fit this device. I was told one would be overnighted. I finally received the charger 5 days later and it was the wrong charger. I called back in and was told I would have to return the wrong charger before I would be issued the correct charger. After having to speak with a supervisor I finally got the new charger sent out. Therefore it took a week to get a working phone.

Samsung Galaxy A21 32GB Black A215U. Cellphone replacement phone arrived in good condition. The only thing that was missing was the charge cord. I've had this replacement phone for about one (1) week, and so far so good.

So far I'm really happy with the quickness of receiving my replacement tablet and the easiness of the claim process. I will definitely recommend them to other people. Assurant rocks all the time. Thank you for always going above and beyond.

I am highly satisfied with this service. Got the replacement phone fast. I highly recommend this program to others. Even though my phone was water damaged. This company still helped replace the phone immediately. For the price it is definitely worth having.

Hard time understanding English from tech. The store I brought the phone from did not help me fill out an application. No PIN number, no account number. Had a hard time getting into my account. No pet name, no elementary school name, very unprofessional... They put information into the system that wasn't mine!@!!

They delivered the phone the very next day and I ordered it on a Sunday. Even through the weekend it was still delivered the next business day! I am happy with my replacement and I will always be getting insurance on my phone from now on.

I sent a email about the phone and it was accepted on the same day. I got the replacement phone the very next day. I was very happy that my son got his phone and did even have to miss a call. Thank you so much.

Very great service! My phone finally gave in after 2yrs. I needed a new one. Called customer service paid deductible, and wallah! In 24-48 hours my claim was approved and new phone at my place. I'm impressed at how everything went so smooth and easy! Super Fast and Stress free service. Thank You!

Awesome experience using this warranty service for my cellphone. Claim was easy to submit, replacement phone sent the next day, with a return envelope to send the damaged phone back. I was very pleased and satisfied with my experience!!

I’m with a certain large mobile carrier. After hours and hours of back and forth of who is to replace my daughter's phone, carrier or insurance. (Newer phone malfunctioning from hardware) So obviously it wasn’t insurance who is responsible and they straight up upgraded my daughter to a brand new phone, free of charge because this carrier refused and it was their responsibility. So 5 STARS!! Thank you!!

I believe I lost my phone when I placed it on the top of the car while I was putting my toddler in her car seat. I called Assurant and my claim was approved. I appreciate that a replacement phone was sent just a couple or three days later.

At first I mistakenly thought that I was going to have problems and getting the insurance to honor the claim was going to be like pulling teeth, but after going through the process of filing a claim and the fact that it was processed and shipped overnight and I actually had the replacement phone the very next day after filing the claim. I have a very different opinion of Assurant Insurance and am extremely pleased with the quick process and service at a moment when it really counts. I am also glad that I made the wise choice to get the insurance for my phone otherwise it would have cost me a great deal of money to buy a new Samsung Galaxy phone.

When the Incident 1st happens agent told me the word new replacement devices available after waiting 6 months. Finally one became available. I paid for the expedited shipping to have it the next day and received it a week later without getting a refund for paying for the expedited shipping... very poor and unprofessional.. especially after paying them every month for a little under a year and this is the way that a loyal customer is treated....I'd honestly do without mobile insurance after this experience.

Everything shipped well and works fine. Glad they sent a sim slot key and charger this time. The other times before I was without a charger at the same time I was without My phone. Having an extra or should I say, "only" charging plug I had comes in handy or in prior hardly and hindsight now things are getting better.

Smooth transaction. I received the phone in a day and everything was fine even the color was the same. I have always had good service with Assurant. I hope that I don't need to make any further claims but if I do I will feel assured!

The transaction was fast and easy. I answered a few questions paid my deductible and I received my iPad within a few day. Very pleased with the service. Now is way easier and convenient than before to file a claim and get a replacement.

I was so happy that you guys responded so quickly. My phone was replaced within 72 hours. Customer was also great to talk to. This was my first time dealing with this kind of situation and I'm glad it turned out so good... Thank You!

I am very very happy with T-Mobile and the Oxford Oh store.. The guys at the store are the most helpful, courteous, and efficient people anywhere. Assurant was very quick and efficient. You can't beat the phone service or customer service anywhere.. I love Love T-Mobile.

It was very fast shipping and easy process in getting a replacement. It came fast and the cost was very inexpensive. When you have kids it's best to have protection on their phones. Thank you for being so prompt.

I'm very happy with the service fast and accurate and on time like they say. Easy to do the claim. The response right away. Instructions clear and all set up to return the damaged phone. I will recommend to my friends.

Service was good but I believe they could work on making the online application less complicated. It takes a long time to feel out and the staff at Metro are held up waiting for you to complete it. Other customers are waiting to be helped and it really creates a long wait time in the store.

We had a spare phone in our office and a spare sim card for the phone that was lost. Our employee who needed a phone put the sim card in the spare phone and Assurant turned off our spare phone. I always keep duplicates of our employee's sim cards. My employee's phone was lost.

Solved the issue quickly and professionally. Great fast and friendly! Was able to get everything handled in a timely manner and no issues or anything came about. Definitely recommend my any services through Assurant!

Waited almost 2 full weeks to get my replacement device. They said there was an imei issue and I had to call about 4 times and all they told me was I had to wait for it. Then the device deactivated my current device while I was driving in the mtns with no warning!! THEN the device wouldn’t even activate. Nightmare.

The person helping me was very courteous and helped me throughly. It did not take forever because the assistant was knowledgeable and answered all my questions. There is not much more to say other than it was a pleasant experience.

I had dropped my cellphone and cracked the screen, making multiple portions of it unusable. The claim filing process was very simple and quick to make a justified decision. My replacement device is EXACT same Samsung I paid off 4 years ago. I would recommend Assurant to other Tmobile users. I've attached the image of my old phone screen for laughs. :)

CPR device repair handled my claim professionally and very quickly. I would recommend their services to anyone. Their staff was courteous and very knowledgeable. I reside pretty close to this shop, so I was able to drop my phone off and then pick it up the same day.

Process was easy and quickly once all the information was submitted. The reps that I spoke with were friendly and eager to get the phone replaced so I would highly recommend that getting the insurance is a must.

Great customer service. Speedy service. Next day I got my phone. THANK YOU so much for great service. Took my phone to a T-Mobile store and they activated it very quickly. Glad I am with T-Mobile. Thank you.

The replacement device they sent is totally unacceptable. I have been paying the highest tier premium of insurance for over 3 years with no claims, and as replacement for my iPhone 8+ they sent a noticeably way smaller phone, iPhone XR. I hate it. There are refurbished 8+ available on bestbuy and I would have been happy with that. They had none available at Assurant but could have acquired one. If that was not possible I should have been sent a comparable replacement.

The operator was really nice and helpful. They solved my issues very quickly and got the phone to me the very next day. They were very knowledgeable about the problem with the phone and knew it had to be replaced. I am grateful that they wanted to help and seemed so happy with their job.

I received a new phone. Didn’t return within 90 days. Spoke to rep then manager. I still have phone and return box in hand and the manager said if it was on the way she would have done something. What is the difference if it’s on the way or if I ship it in 5 mins at post office around the corner from my house... Phone still works just cracked on both sides then they asked to send it back and pay for it. Really.

I had to call Assurant 3 times in order to process my claim. I tried to complete complete my claim online but kept being directed to Apple. After I spoke with Apple I decided I did not want to file a claim with them. I called Assurant back and was told I had to work through Apple. I contacted T-Mobile for help and after calling Assurant a 3rd time and being on hold for 20 mins or more they decided to process my claim. I was told that Apple was upset that customers were using Assurant to process claims so their policy was changed and if a customer has AppleCare they have to file a claim with Apple. I didn’t even realize I had Apple care. I asked about dropping it but was not given any information on how to do that. This was a frustrating process.

The experience with Assurant was the worst I have ever dealt with in my life. I have not received my complete phone yet and if I don't receive it I'm going to make a stop payment through my bank because I have not received my complete phone. They are very rude and very disrespectful and I will be cancelling my insurance from my phone and never do business with Assurant again.

The exchange of my damaged phone was easy and fast. The deductible was affordable and I am happy with my experience. I highly recommend this company and will continue to get coverage for my phones through them.

Broke the camera lens on my phone. Putting in a claim with Assurant was an EXCELLENT experience! There was no problems and no hassle to put in a claim. They sent the phone overnight and I had my replacement phone two days after I put in my claim. VERY happy with Assurant! Could not be happier with the service. Thank you!

Agent lied about the replacement phone. He said that I could and would get the phone in green - but, Assurant did NOT! Why did I pay $175.00 for the phone I did not want. I still have not yet used this phone. I'm still trying to find someone to get it to. Maybe it's this bad customer service is why U.S. Cellular is not retaining Assurant Ins. any more.

I had called originally and was directed to your website. It was very easy and the replacement phone arrived the following day. Took it to T Mobile and they were able to transfer everything from the damaged phone to the new one. Returning the damaged phone was easy also. Very satisfied with the whole process.

I was satisfied with the timely response from Assurant. They sent the replacement of my phone on time and in a professional manner. I recommend this service to my friends and family. Continue the professional service.

My phone would not turn on. Submitted claim and received a new phone. Good experience. Only negative was the phone took two days to ship. The process of filing claim was fairly simple, except I had to call for date of original phone purchase.

While you never want to have to use the insurance program for your phone - recently my iPhone XS just stopped working. I was able to fill out the claim form online and had a replacement phone by the next afternoon. Return labels and packaging was sent for the old phone which made it easy to drop off for return.

Love how fast and easy it was to file a claim and to receive my new phone. I had two accidents in a row that the phone broke and each time the process was fast and easy to do. Definitely like the service!

The worst customer service experience (nightmare) in my life. Guys! You are doing really bad, get training, change careers or replace everybody. It was very frustrating, annoying and very difficult moment, also the app needs to get fixed. It’s not working properly.

After visiting the T-Mobile store and told the phone was totally gone, made one phone call and the rep quickly and courteously handled the claim. I received the replacement the next day and was up and running within minutes. This is the first time I've had to use this insurance and will continue to use this service. I highly recommend this to everyone.

This was the worst. I had my phone replaced for actual damage within manufacturer warranty. This second time is because of the charger. I cannot understand why I would be charged a monthly fee to be charged another fee to be sent a replacement handset without a replacement charger-twice! I am utterly embarrassed and mentally exhausted. Please do not charge me an additional dollar for services or the phone (IMEI#354824090774550) being returned tomorrow 3/10/21. My handset should be in proper working order at that time. Thank you for this experience with handset insurance.

The website was very easy to use and I was able to submit my claim for a damaged device, without any problem. I received a quick e-mail confirmation and within days, had a replacement device delivered to my home. There were instructions for data transfer as well as return instructions. When my device was received by Assurant, I received a message and everything went smoothly. This was a wonderful and easy experience.

The service is very horrible. When I asked you guys to replace my watch you guys took too long to replace it and did not guaranteed me the same product that I spent $600 on. I ordered a rose gold watch and you guys sent me a two-tone watch which was not the same thing I ordered. I’ll give you guys a negative one star.

It is going on two weeks when this company took my money and was to refund me because I didn’t receive any product. I followed all the steps that they told me and now I’m still waiting on my refund, this company is not a good business do have insurance through. It is a nightmare. Beware.

I am very satisfied with the service I received. I was able to complete the claim online with ease and was shipped a new phone within days. The package included a prepaid return mailer for the damaged phone.

Submitting the request and receiving the replacement phone was easy as 1 2 3. No complaints. Great process. Only thing I would have liked was a confirmation email when the phone that I mailed back was received so I would know for sure we were all squared away.

I had trouble activating my phone because I entered the wrong IMEI number. Once that was corrected yesterday (3/8/21) I was able to get it activated. Now that it's activated I need to figure out how to get my old phone mailed back in so I don't get charged for it. I'm disabled & don't drive.

I was very surprised and pleased at how easy it was to fill out forms and get responses from the team. I was very grateful also that I was able to get a replacement in one day. Thank you for your outstanding service.

I spent, on 2 occasions, over an hour on the phone, on hold, and then being continually re-routed back to t-mobile general line, with no explanation as to why they weren't processing my claim. I was told by Assurant, after gathering info, "Ok, we'll get you over to the person that is going to get your replacement for you," and then boom, back to t-mobile to start the hour waiting/hold process all over again. I was so frustrated. I had to go in to t-mobile store to ask for assistance. I guess I didn't put in a pin, but they texted or emailed a code and I provided the code both times, was never told why I was being re routed. Such poor customer service. I filed a complaint about assurant with t mobile as well.

I don't understand why this phone was less than one year old and stopped working. We pay for the insurance so why did we have to pay $99 to get a replacement....and a refurbished phone to boot. Very disappointed with the level of service on the phone and at the local store. Even the customer service rep was puzzled at why we had to pay anything.

My phone was damaged/destroyed. I filed a claim and within 3 days, I had a new phone. The process was easy and the staff was very professional. Their verbal and written communication was very clear and concise. Thanks for a job well done.

I had a horrible experience. My claim was made in Oct and the rep said I have a year to pay the deductible. Fast forward and they will no longer validate or keep their end of the word of 1year bc policy changed. No one ever sent out anything to state this would be the case. They were unwilling to try to come to any understanding or compromise.

Very speedy. I hour through you as instructions on how to transfer data and photos and chats so we don't lose our files. Thank you for the quick answers, your staff were very friendly and not too much questions that prolong the process of claim.