Assurant Phone Insurance Reviews

I made the claim late Saturday night, and the claim was approved almost immediately. Easily tracked the phone the entire time. Received the brand new Dual Screen V60 before noon Tuesday. I was so excited to have the exact phone I wanted again.

I spoke with representatives of your company who helped me to replace a stolen phone and to replace a damaged phone. I found them to be very professional and knowledgeable individuals. That seems to be rare these days. There are a lot of companies that seem as if they would just take anyone in to fill a position. These folks were not only helpful, but they were polite as well. They gathered my information, explained things clearly and sent the replacement equipment right away. They made things pretty easy and for that I am especially grateful.

It was fast me easy to claim and revive the device. The one and only thing that could have been better would have been if the replacement device would have been updated. It took 2.5 hrs at the mobile store to get it up and running.

I was told quickly after making my claim it was accepted, and received the replacement even quicker than finding out my claim was accepted! Thank you folks at Assurant for your commitment to excellent service.

My son's phone got damaged in water. I went right to the Assurant website to report it and it took no more than 5 min to fill out. Easy Peasy. Claim was approved very quickly also. My son received his replacement in 2 days.

I paid $60 and my claim was approved for a replacement phone. I never received my phone. UPS does not have it. Terrible experience. I don't know what to do except request a refund of my deductible for my phone. Customer Service takes very long and still no sure answer as to why my device is taking so long. It was supposed to be expedited yet I'm left with nothing. I need the district manager.

I got an email on July 2 saying that my phone was shipped out but I’ve yet to receive it. I was told my phone will be shipped express, and I would receive it in just a few days. It is now July 25, and I still have not received my phone.

Had to make no less than a dozen calls. Most times no answer. After contacting Tmobile 3 times I was able to through to Assurant. One male Assurant operator actually hung up on me in the middle of the call. The last operator I talked to was very helpful and completed the process after 5 days of trying to complete the process. The process was very very time consuming and cost me one week of no phone and many many stressful calls to get the process completed. Way overcomplicated and time consuming process.

I was very unhappy with my replacement phone as it was having trouble holding a charge and had an error message saying the phone temp was too low to charge. It took 2 weeks from my initial claim to get a phone that actually worked. It was a complete waste of my time to have this insurance. The company refused to send me another replacement phone when they originally sent me was a dud. They had to receive one phone before they would ship another. Your policies need to change as this was not my fault. I'm an on call emergency veterinarian and this is my only phone number. It affected my business and the well being of my patients. It was added stress on my life.

There were two devices I sent back. I sent one back that was not on my plan so I did not get a replacement for that device yet so need to know what you are going to do to make this right so I can get what I need.

Where is sufficient with the with getting a new phone add a timely manner. The agent was very helpful and informative with all the information that I need it to move forward on this process of getting a new phone.

The worst experience I have had with any company. I will leave negative comments on any available review site and as soon as I can stop assurance as my mobile insurance provider. They basically told me that my order was delayed and that I would get it whenever it came in and that I had to just deal with that!

I have had good experiences with Assurant in the past but this was not one of them. They didn't have the phone in stock and when I called to ask the status they were on the edge of being rude. Their answer was, "We can just give you back your deductible if you are not happy with waiting for the phone." I had to even listen to TMobile rep and Assurant rep go at it on the phone because they kept interrupting each other so I finally just hung up.

My phone was broke. Did a claimed which was approved that same day, pay the 99$ fee and it took a whole week 8 days for me to received another phone. I don't want to hear about cov-19 and the type of phone I have you don't have it in stock, that's not my problem. I paid my bills at least 10 days in advance and I don't make no excuses. I expect better service per your agreement. Totally inexcusable.

Very good experience with Metro claim Assurant. I got my new telephone I really appreciate for your business and cooperation. Metropcs forever. Thank you! Please continue to support customer. I will refer friends.

First we were told we would get a return label via email from FedEx. We were told we would get the label after hanging up. We received the label several days later and it wasn't from FedEx but the post office. Several representatives told us to ship a device and a new would be shipped immediately after the broken one was scanned in at the post office and don't worry about calling back. I decided to call in that night to make sure it was sent. Needless to say it was never sent. The representative told me a new one would be sent overnight. I didn't receive a confirmation that it shipped until later the next day. Imagine that and to top it off 2 days later the number sent to track my product doesn't even register as a number for something sent. So here we sit with no phone and no way to track a phone that supposedly sent overnight 2 days ago. Btw the first replacement phone they sent broke after finishing the set up.

I had a great experience using Assurant. My claim was easy to file and a new phone was quickly shipped out to me. I would definitely recommend them. The communication between the company and I was great too. I kept tracking of shipping and I am thankful to be connected to the world again.

Phone went in to the pool. Would not operate afterwards. Trying to drive out in a bag of rice for several days still would not work Contact a T-Mobile. Give information on how to order a new phone. This process made it so much easier replacing a phone when damaged.

Handle claim quickly, sent different phone but I need a new charger for my new phone. I spoke to two customer service representatives but still haven't receive my charger. Totally unacceptable. Disappointed.

I was told by Tmobile that it would be a $150 deductible on an damaged phone; and I had to pay $250. Then I was sent a used or refurbished phone as a replacement. The battery only last about 3 hours which my damaged phone had a solid 5 hours and it was 3 years old.

Took my money and didn’t give me a phone. I want to take legal action. No one at Asurion will help me. This is so wrong. Such a bad company. I will never tell people to use Asurion. This company steals money.

The customer service at T-MOBILE in Avon, CO was top notch in helping us file a claim. Phone was at our door the next day. Then went back to T-MOBILE, and the service was great again, helping us to get as much info as possible onto the new phone. So glad we had this insurance on the phone.

The representatives did a great job on my replacement. I had no problem with them. I received my replacement and happy with the outcome. I would recommend your service and quick response to my friends or any other people.

I finally had time today to switch my phone. Everything was going great until the new phone asked for a password to use it. I called 2 different numbers 3 different times only to get told that I was sent a bad unlocked phone. So now, I have to wait on yet another replacement phone. I paid $60 for a NEW phone, not a previously returned phone. The whole situation has been a nightmare.

My phone screen is cracked. This insurance company said they would replace my phone, but sent a different model which I did not accept. I sent it back and they are now telling me there are no guarantees that they can give me the correct phone. I don't understand why I can't just have my phone repaired but I am unwilling to accept a lesser model. I was told that they would send me a FedEx label to return the phone but instead received a USPS label thus dragging this ordeal along a lot longer than intended. So far (as I type this with my broken phone) I am completely dissatisfied with this company, as it has been weeks and they've done nothing but charge me a deductible and play games with me.

Hey thank you guys for the replacement, Unfortunately it looks the charge Adapter is not reading the charger wire. I need to someway somehow play with the wire in order for the phone to charge, pls advice.

It was VERY difficult uploading the required documents due to the file type that would be acceptable. Other than that I was quite pleased with the service that I received, thank you. The day that my phone arrived I was SURPRISED! I wasn't expecting it to arrive so fast. Two days Sooner than I thought.

My replacement device is giving me problems within 4 days of use. In order to return it I have to be without a phone because a re- replacement can't be sent out until this one is in USPS's possession. I use this phone for 2 lines. Business and personal. Also after advising Assurant that my phone is malfunctioning, they tell me I have to allow 24 hours to receive an a shipping label. Remember the issue here is a malfunctioning phone do why string out the time on every step of the process.

The whole process took longer than expected. 1 day and a half to approve my report. Then 1 day for item to ship and then 2 days for delivery. I don't know what process was used but it's ridiculous and the rep I spoke to didn't inform me of it. Other than that everything else was good.

My experience with your company is very bad. I talk to one of your representatives and I was told I would get the phone on Tuesday and we didn't get it and I call them and they said that I won't get it until they get the phone they sent to so they got it so I feel that your company think I was trying to play a game on them. Please help me with this matter. Thanks Delois **.

I broke my phone, used mobile app to submit claim, it was easy and device arrived fast and to correct device. I would recommend this service to others since there was no hassle in doing the transaction.

I paid $50 for a replacement but did not have to pay $50 because when I went to the T-Mobile store the rep had told me that I was not supposed to pay $50. I was supposed to pay $20 for a swap out because the screen was broken and I am requesting a call at an earliest convenience to resolve this issue because I am out of one of my phone due to lack of understanding from Rep to customer. Please call back as soon as you can phone number is ** and my name is FELI.

Told fee for insurance 18 a month and 100 if lost, stolen or damaged. You the changed it to 259 when submitted claim. Very dishonest. Almost makes me want to switch from Tmobile when I can. Will stick in mind. I have been with Tmobile for over 5 years. Poor rating for both Assurant and TM.

I ordered a replacement phone because my phone was damaged, and when it came I went to the local Metro PCS to get it activated. That's when I found out that the phone I was sent belonged to another customer. I was told to send the phone back and give them a call back after I had done so. I did exactly as I was told. Even though I didn't have a phone to contact them I was able to use the Metro PCS business phone. I was then informed that I had to wait 24 hours so that the tracking would show that the phone was in route to them before they would send it back. So I did that and was sent out a phone but because it was Saturday I didn't receive the phone until Tuesday. Then I took the phone to be activated by Metro PCS again and ended up having to change my account pin number and waited while the Metro PCS called Assurant for assistance and had to wait a long time! Assurant isn't professional at all to say the least!

First time ever using insurance. Takes over a week to get my replacement phone then get it and it's pink not black. Then find out T-Mobile only carries these in black and silver. Fraud and I am seeking upper level management. You are crooks.

This was the fastest and most excellent service I have ever received from a company? So glad I I chose to insure my phone. From the time I filed a claim to when it was approved and we received a brand new replacement phone was about 4 days.

Recently I have been going through tough times with my dog yogi. While at work one day I was having a bad day with his health and loss my footing on a ladder. I fell on a set of stairs and my phone was in my back pocket and was destroyed. Making a claim for a new phone was easy and fast. I'm grateful I had the insurance and was able to get a new phone in 2 days. I love my phone and was crushed when I broke it. Thanks for saving me.

I can't believe I've been waiting for 2 weeks already and apparently they didn't even know they ran out of the stock on the kind of phone I use and he pays more than 15 days for them to get it. Wow. Now they charge you at first. They don't send you nothing and no next day delivery. More than two days waiting for the phone with a perfect weather.

Excellent, fast service! While other insurances make you feel like they're doing you a favor, Assurant didn't hesitate to immediately take care of me. I felt I was treated with respect and dignity. The replacement phone is refurbished because it's an older phone, but it's working like brand new. Thank you!

Awesome service and quick turnaround. I submitted my claim request and obtained approval in less than an hour. My replacement phone arrived the very next day. They provided detailed instructions on how to return my damaged phone along with a prepaid return packaging envelope. Thank you, Assurant!

Per Claim # **, I dropped my cell phone, damaging the glass cover. I had insurance, so when I brought it to T-Mobile for replacement. The store staff helped me with the paperwork, and the claim was put in on or about June 28. It was approved within 24 hours, and the item was immediately shipped to me. And although I was not present when it arrived, I know my concierge signed for it within two days. It was a seamless, professional process.

I quickly paid my deductible and thought my phone would be sent overnight as it showed online. After 2 more days I contacted someone to only be told that the device hasn't been sent because the address didn't match...apt number was missing somewhere. However, my billing address and contact showed correct...I verified it. I then asked how would I have known there was an issue because NO ONE CALLED ME. She told me that I would have had to call. That's unacceptable to me and poor customer service.

For $50 I didn't expect to get the same phone that I had for 2 years, was released in 2018 and had been refurbished. A new one would been fine but I still would want to pay $50 for it, $30-40 for any refurbished phone would be fine depending on how new the phone is.

I had a horrible experience with your company and will be searching for an alternative to insure my wife’s iPhone. My wife’s iPhone was stolen and we contacted our carrier, T-Mobile. They instructed us to contact Assurant and a replacement was sent. The replacement was a refurbished iPhone and we were expecting a new phone since we purchased a new phone. I contacted Assurant and the representative would only tell me that this was in the contract. I asked for a copy and he gave me a link that did not work. I do not feel that he was empathetic to my surprise because I was not made aware of this when I began purchasing the insurance. I feel duped and I am not happy about that. I believe that there are other companies out there that insure iPhones and I am going to look for one.

I called 5 times. Spoke to 5 different people, never could get a supervisor. I had to verify my account every time I was transfer. 1 representative told me that my phone was no longer available and would send me an upgrade, when I received the phone it was a down grade 2g-3g when I had a 5g. When I called back yet again I finally got a supervisor who indicated he would call me back in 2 days. I to this day have not received a call back or a new phone. So your insurance robbers who have been charging me for insurance and have not fulfilled the contract to replace my phone. T-Mobile has become worse every time I call I get crappy customer service. I'm definitely thinking about leaving T-Mobile. Enough is enough. I run a business with these lines and should not have to go through so much drama for a service I'm paying for.

It was fast and easy to file online and was surprised on how quick we received the replacement phone. I submitted the form and knew it would take a little while to be processed. It went from processing to shipped in under 24 hours.

I paid the $100 deductible to replace a $250 phone and the only device they were willing to send me was an $80 phone which was also a blacklisted device meaning it could not be used because it had been reported stolen. After weeks of waiting for their warehouse to see if there's any other possible devices to issue I was basically giving the option to have my deductible reimbursed which means the whole time of owning the phone I've been paying for a worthless service and in the end wasting weeks of time to get my money back to get a new device. I am very glad that US Cellular does not use this company anymore.

I claimed on the insurance for a broken phone. It was easy to file online. They helped me in the paperwork and got my device to me quickly. FYI. This was my teenager's phone. Which we all know how teenagers are with their phones.

I have used this service before and rated it very well, however.... The "refurbished" phone that came this time looks terrible. The screen is scratched in a few different areas and it just overall looked like a used phone. The screen protector that the phone comes with was also a mess and the scratches are very visible. Super dissatisfied with this service.

Claim process was fast and I received my replacement in a timely manner. Did not have any problems setting up my new device. Also it was made easy for me to send the old device back by having a paid shipping envelope included with my replacement device.

It was fast and easy to file my claim. I received my replacement in about three days, and the return process was clear and easy. I would highly recommend this service to other. I also like the program app.

The device sent to me didn't come equipped with the same service I pay for monthly. I am unable to connect to the internet without my WiFi. I also didn't appreciate the time of the email sent to me in regards to sending my old device back; threatening to charge me $1000 dollars if it wasn't sent back in a designated time. Completely unnecessary and unprofessional!

Absolutely terrible experience. Got charged an extra $49 or so, and they blew the exchange twice. I don’t even want to fight it, just moving on. Not sure how such a terrible operation can still exist in these times, almost every review sucks. Just keep my money, of course you will.

The lady help me is very knowledgeable and very professional. Her name is Kim. She help me through the process of claiming my son phone. It was a fast service and the next day I am surprised that we got the replacement. I am very satisfied for the insurance service. Worth the money I paid every month. When we transfer to T-mobile I am skeptical for the amount we have to pay but it is worth it. No hassle to claim as long as you do it correctly. Thanks guys

The online experience was fast and easy to complete when our employee lost their phone. Everything went great on the Assurant side, but T-mobile had no idea how to handle a Jump! phone upgrade claim. T-mobile went through 3 different reps before sending us back to Assurant. Assurant was understanding, patient, and solved our issue immediately. Highly recommended and great job from the team!

From the first call it was a very easy process and the rep explained each step of the process and answered all of my questions. Phone arrived in a very timely manner and it was easy to set everything up.

The representative was experienced and polite. The service was great and am happy dealing with Assurant for protecting my family phone and business account through T-Mobile. When my family phone was lost Assurant take care of US. Thanks

When my phone fell and the screen broke, I was unsure of how long it would take to get it fixed. I was surprised when it took only a short time to get approved and then the phone was here in a couple of days. I was very pleased with the service.

Shipping gets kudos. Then things go straight into the toilet, the used device sent had more issues than the phone it replaced. I still have not opened the replacement of the replacement. Don't trust it to be any better. Horrible attempt to refurbish these damaged phones. I must question whether anything was actually done to fix the problems it had, and was it actually inspected? Please advise me as what to do with these two junk phones.

When my phone came eventually I discovered there was a ring on the screen. I didn't think too much of it maybe that it was a smudge and I knew eventually I was going to have a screen protector come in the mail, so I just thought they could wipe it with their magical stuff at T-Mobile. I had pointed out to the agent and that's when she told me it was actually heat damaged!

Phone cracked. Filed claim online. Yet to hear back regarding results of my claim. I've had cell insurance for years. Phone paid in full. What's the issue? This is my first claim ever ... Disappointed w/ service.

The process to return my phone was very easy and straight forward and they replaced my phone within two days. The only problem is you have to wipe your phone and I could not use my screen anymore, so it was very difficult to do that process without seeing what was on the screen. It would be nice if there was another way to wipe your phone without the need to use your screen.

It was really great dealing with Assurant. Fast response and delivery. Customer service was great. The hold on the phone was very long. I would highly recommend to a friend or family member. It's much easier to do on phone.

Since I needed a replacement for my older Samsung note 8 I wasn't sure what was going to happen. After answering all the questions, the only hiccup I had was to choose what device was broken, and because of the age, it was not on the list. The only option was to use the 1-800 # and respond to the voice operated system. Not a big deal and received the phone quickly.

It took me a month to get a new phone. I was hung up on multiple times. I was transferred blindly multiple times. Supervisor David was unhelpful, rude, and showed no ownership! I would not recommend. I dropped my coverage due to the poor experience I had. I pay $72 a month for coverage on my devices. No one should be treated this way. Not one person apologized and room ownership for the runaround and misinformation I was provided. I would rather buy a phone outright than deal with Assurant again.

I was told that I would receive my phone in 24 hours. I did not receive my phone for 3 days which resulted in 1500 lost income since I use my phone for work. No one even bothered to tell me my phone was on delay until I called in...no one had any solutions just apologies. Nothing was done to compensate me for my lost or my attempt to get me a device in the interim...nor did I receive a follow up call on Sat as promised.

Everything was initially pretty good and quick. But I was only informed about the quick return time of the damage phone in an email that I happened to be looking at for return instructions. Which didn't provide me enough time to transfer my information and reset my phone in the return time frame.

It was fast and efficient! I’m am 100% satisfied with the service I received. I’m very pleased and grateful for the device I received! I just can’t believe how fast I received my replacement device, I will most definitely recommend your services to family and friends!!!

Still waiting on delivery of my replacement device and it's been over a week. And then they want to charge a fee for a device I never got is ridiculous. Customer service promised expedited service. Never knew that meant waiting over a week.

I talked to this man from Assurant yesterday and he was so rude. He wouldn't listen to me. Made me upset. I didn't use profanity but I was so frustrated. He hung up on me. Seriously is this how you conduct business? He probably won't even be reprimanded for his bad behavior. Good going T-Mobile! Wowwww!!!!

The only problem is them registering my phone. They told us they have it in warehouse, but not registered. So now we are getting a bill for not turning in the phone, even though it was turned in 4 days before due date. So be careful. When we talk with them they keep trying to say we never turned it in even though the first agent told us they had it in warehouse, but it's not scanned in. This has been almost 3 months problem. Also the charge for not turning it in is automatically added to your phone bill which is also causing problems with our provider. So the worst experience ever.

I ordered this as a replacement for another person on my plan. I told the representative to put their name. Instead they put mine. The other person couldn’t get their phone. Basically had to take a day off to get this phone, after repeating numerous times to them to put it in the other person's name.

Was sent another defective device. Poor customer service. Misleading information. An overall bad experience. Hate that I pay a fee every month for such bad service. Would not recommend this service to anyone.

It sucks!! The calls cut in and out and sometimes incoming and outgoing calls didn't work!! Or wasn't able to hear me on my end. The customer service did not help whatsoever. Also Assurant did not help as well!

Everything went good and fast. Appreciate the help with the transaction. I will feel good knowing I can rely on Assurant if I have to use Assurant again. We have been with T-Mobile for over 20 years.

Very prompt and professional. Highly recommended to friends and family. Customer Service was very responsive guiding the process also assuring that they were here to help. Immediately assistance in providing awesome services.

This was a terrible experience. I have already been irritated because some amazing person decided to steal my phone. When I first called you guys were amazing. I had to call again because it's the wrong address so all you guys have to do is change the address... which is pretty simple no? Apparently not. I went to call T-Mobile, UPS and Assurant. Now those other 2 made the experience so much worse. However you guys were the ones who actually had to change the address and yet you kept transferring me over to t-mobile even though I had all the information needed and even though you transferred me over to them not once not twice but three times! I still don't have my phone and I was suppose to get it last week. So in a short answer this experience was terrible. Sorry for acting like a Karen but if you guys just learned how to do your job I wouldn't have to be. And I'm still waiting on a call back.

Chris from Assurant was really to work with and understand. Seamless experience, and I got my replacement device in no time. I'm back up and running again! I would recommend this service to anyone that is hesitant on adding insurance to their plan. With as expensive as these devices are, it is completely necessary.

Once the T Mobile shop realized it was not a Insurance Claim, but a warranty claim, the process went fast and easy. After correcting them at least 3 times, they still had my name wrong. But overall they delivered what they promised. Thank you.

The worst insurance company, the worst insurance company.. I never seen one like this “company”. The customer service it’s worst and they don’t have any respect with the customers.. They need to learn how to speak with customers.

Service replacement was exceptional considering the holiday weekend. Very happy with the service.

He lost the phone on Sunday and got a new replacement by Tuesday. That was quicker than I expected it. Then he got all his number back. They was unable to get all his pictures back but that's ok. We're happy. Thank you.

I received an email stated that haven’t received the damaged phone and wasn’t scanned from the post office. I took it to the post office. Now I got to go to the post office and ASK why it wasn’t send or mailed. Assurant should have used FedEx return envelope so it would have scanned and returned quickly. I don’t work at the post office. This is a problem. I have to stand in line at the UPO for this. And don’t have 2,000.00 for any transactions.

The whole process was excellent from the beginning to end that's the point of delivery and a very easy and simple process. I would recommend to all my friends who all T-Mobile customers Metro T-Mobile customers to get the insurance is worth it.

I got in, return a reman device and the picture always had this yellow have to it. It's not on night mode or anything. Brightness is all the way up. I took it in and right side by side a brand new device the picture was so bad. Very dissatisfied.

Very helpful and friendly. Answered all my questions and did not hurry me. Explained the process in detail. Gave me all information needed. Did not make me feel guilty for losing my phone in the bottom of a river.

Great service and very fast. My new phone was sent within 24hours. Very easy and smooth transaction. Did everything online with no issues. I would definitely recommend Assurant to my family and friends. Thank you again. Kindy.

Not pleased I did not receive the same phone that had been damaged. Overall customer service was good. Went into the Spectrum store to get my phone setup with exporting my information and the young lady was exceptional.

The dumbest people on planet earth. After my experience I cancelled insurance with T mobile. I would rather pay full price than ever deal with that level of ineptitude. Total idiots and overly useless.

Thanks for your assistance in getting me another phone. I'm just hoping that you get the old one before the time expires because of the way the mail service is going on. I mailed it 2 days after I received the new one.

Received phone replacement on Tuesday, went to T Mobile and got all started again. Thanks, I been with you for almost 2 decades. Great service,. Thanks. Robert you did a very efficient job in all you do, rate 9 out of 10.

The refurbished tablet you sent me isn't good and is not working. I will be sending it back to you all. I am very disappointed in the poor service. I can be reached at **. A Very Disappointed Customer! M **

Delayed my order so many times, it has now been almost a full month since I lost my phone and filed my initial report. NO PHONE EVEN THOUGH THEY CHARGED MY $250 IMMEDIATELY. No one ever gets back to you. You have to call them, over and over and over, while claiming they are trying to be safe so severely understaffed and put on hold 20-30 minutes each call....to find out why your phone never arrived, what hold with "investigation", the new one hasn't been shipped yet, bla bla blah! Arghh.

When I called and informed them about my problem they assured me that they would take care of me, and the problem I was facing. They Immediately took care of everything I would strongly recommend Assurant Phone Insurance to all my friends!! Please continue to give Excellent Customer Service!! Thank you.

It was quick and easy. Just how I like things being done. Thank you. It was even easy to fill the information online as well. The only thing that I didn't like was that I had to provide proof that I purchased my phone.

When I received the replacement phone, I had to laugh at myself, because I was sent the white one, instead of the bronze (which was the actual color of the one I made the claim on). In the past I would have thrown a fit because of the color switch on me, but now I just told myself that I was putting a case on the phone, and no one besides me would know this one was white instead of bronze, and with how long it took for me to get this one, and the fact that it was on backorder when I first put the claim in, I'm grateful to have the phone that I love for what it can do, not the color of it, and I put my case on it, and it looks just like my first one. I can't tell that the back of the phone is white.

Assurant provides low quality replacement devices. And causes issues with accountability with the carrier. Took me nearly 4 months to get a quality replacement device that ended up not coming from Assurant!

The person who filed my claim on the phone entered the wrong device. Assurant sent me the wrong replacement phone, I sent it back, and they have not sent me the right phone. It's been almost a month without a phone. Customer service is horrible - there is nowhere on their website to chat with anyone or email. I've had to call in 5x. Total waste of my time.

Hello, Thank you for my replacement phone. I am appreciative my new phone arrived in good timing so there are a couple of things I would like to state for improvement process for others. The email I received and on mytmoclaim.com clearly states on the tmobile/Assurant site to return old phone to ANY TMOBILE STORE for credit or follow ship in envelope provided. After going to the store and calling a corporate store, they stated that is untrue, The stores do not accept the old phone. Also, the process to add in a payment to pay deductible was not available online even after chatting. I had to call service to pay my deductible.

When I received my replacement I was able to switch over my information to the replacement with no problem which was yesterday on july 28 at 10pm. In the morning the replacement phone needed to do a software install. I hit install now and my phone just powered off and on all day, as soon as it turns on it turns off. Been phoneless all day and now it's going to be days because of this issue.

Cracked back screen. Great Service. The screen cracked when I set on it. Processed the claim in the internet website. Received an ack. Took only 2 days for me to get the new phone. Great service. Thanks.

Phone broke, waited a week for replacement. Called CS. They don't care, had to wait 3 more days then finally sent phone. Poor service. Read account notes if there are any.. Costed me over $700.00 in lost time .. Should be reimbursed.

The repair company contacted me and said they had received approval to repair my phone. They had to order parts which arrived in two days and they called me and said they had the repair item and I could bring my phone in anytime I wanted. Very happy with the service and the ease of filling my claim!

Disgusting service. I didn't get the same phone back that I had insured and broke. I got a cheaper kind. Disgusting service. I didn't get the same phone back that I had insured and broke. I got a cheaper kind. The thing is my phone was dropped. It wouldn't work. I used the insurance claim and they bombarded me with dumb questions. Is this your phone bla bla bla. How am I going to know. The phone is broke. I can't get in to find out what is the kind. All it has is the serial # sticker.

I had to get my son's phone replaced and it was hassle-free and very quick. The customer service rep was patient, kind and helpful. I did not remember my passcode, but I was able to answer other questions for her to access my account. It did not take as long as I thought it would.

Everything was done so quick and prompt to ensure quick delivery of my phone. Customer service was very professional and handled my claim quickly. I would definitely recommend using their services every time.

Very quick response. 5 stars. First problem- when US cellular transferred my info they told me now I don't have insurance on my new phone, they use a different co. Now. 2nd. No way to know if you ever received my damaged phone.

Lost my phone which costs 260.00 which is a lot more than a broken screen. Also, ordered on Thursday they didn’t send it out until Saturday and then Sunday there is no delivery so didn’t receive it until Monday.

Thank you for stellar customer service. I received my replacement phone expeditiously, just as you said I would. I would recommend your company with no reservations. I'm sending the old phone in today.

From the time I called until the time I set up my new phone was quick and painless. Phone came. Instructions to set up were in there and I transferred all my info to my new phone without incident. I was worried about a refurbished phone but so far so good.

Just wanted to give a big thanks/shout out to everyone. Made it really easy to get my phone replaced. The speed of everything was awesome as well. I was able to get everything taken care of within a few days and sending the old phone back now. Thanks!

The screen kept blinking out, also the screen had a yellowish flickering backlight that flicker whenever the phone was put on the charger. The device would not light up when a call come in. Also the light touch to the phone had to press down hard to get the phone to react or the keypad to work.

My claim was approved 7/10/21 and it’s 7/19/2021 and I still don’t have my replacement! I was told by customer that I would receive the phone the next day and I was given wrong information so my vacation was ruined and I’m still without a phone because I was given the wrong information!

My phone was stolen and they replaced it quickly and without any red tape. I would definitely recommend them. Very positive experience. I appreciate how I can do everything on the phone and don't have to go into a store.

The process of making a claim is self explanatory and easy. My only issue is that the phone I got sent has faulty software. The phone that was sent to me constantly restarts randomly. As the phone that was sent is on warranty I was able to get it replaced. However the original phone sent should have been a functioning phone.

I placed my claim for a damaged Galaxy s20 5G online. The process was easy to follow and the Assurant's response was very prompt. I received my new replacement phone within one business day. T-Mobile helped me transfer the data to the new phone and then dropped the old phone into my corner USPS drop box.

The associate that helped me with my claim was very helpful. The phone arrived to me the next day. They set up. Process was extremely easy. The associate with her that helped me with that as well was wonderful. It was a great experience all the way around.

I broke my screen while on vacation and sent It in as soon as I got back and received my replacement the next business day. I love that I just get to keep my replacement instead of waiting for my phone to get returned back to me. It’s easier that way. Thank you Assurant!

I was dissatisfied due to my insurance replacement phone was defective (won't power on) and I have been without a phone going on two weeks now. I have shipped both defective phones back to Assurant & have yet to receive my replacement phone, so I'm still to this date without a phone. I would appreciate an upgrade on phone for my inconvenience.

The process was very quick and I had no hassle with getting my son phone replaced. They also gave us a loaner phone till our replacement phone came back so that we did not have to go without a phone which I found so generous. Great customer service. When we went into the store it was a very friendly and sanitized environment.

Took them long to approve my claim but when they did they did approve it and my phone came in 1 day or 2 days. Was satisfied with that. I was not satisfied how long it took for them to approve the claim.

I sent my phone and now you all are trying to charge me $350 for a phone that you all received. I requested for the IMEI that you all received, you could not share. I requested for pictures of the device your received, you couldn't share. I don't understand why you cannot share information with the account holder. It sounds like you all are tyring to hide what you all are actually doing. You all are stealing money from people with your fraudulent activities. My account is currently suspended because of this issue.

When I accidentally dropped my phone and cracked the screen, the process to order a replace through my insurance was easy. Making the claim was simple and the shipment was fast. I made the request after 8pm on a Friday and I had my replacement by Monday. 5 star service.

Not only I paid $200 dollars to have 2 of my phones replaced a couple of years ago I'm going through the same thing all over again when I lived in KCMO. I was told that my 2 phones were at a dock in Texas now that I reside in Texas. I have yet another phone at a dock that I paid the deductible on. I could be reached ** and I just had to pay my phone bill today for phone that I have not had for over a month.

All in all it was great. I had no time at all to wait for my phone and everything just worked out right. I thank you for your help with this. I do you have to say that I do not like the times that the UPS delivers though.

Do NOT use their phone insurance, they have you mail your phone to them, then don't scan it, then contact your carrier and say you didn't return it. Claim they got an empty package. Then they stick you with an $752 bill. They tell you to just complain to the post office. Not their problem.

I dealt with a customer service agent who was quite efficient and patient. She took the time to listen to my queries and advised me accordingly. This kind of experience is important to me because I am a retired person who sometimes do not understand technology as younger persons do. I am also pleased that my replacement phone was delivered overnight as promised. Great service,!!!

Sent in old phone for new replacement. Was sent a phone that is no longer used. Now it won't work saying don't unplug usb cord until it upload. Been stuck on it ever since I left tmobile store after reset.

The phone does not receive calls at my home in Terra Ceia FL. The phone I had did receive calls at that location. I have not been able to get the mic to work. The personnel at TMobile have also tried to make it work. I am going to contact TMobile online help and see if they can get it to work. I am concerned that the phone I have received is a defective phone.

My claim required review for some reason even though I've been with Metro for years. My cell phone is my business phone so I was without a business phone for 5 days. I went to Metro to activate an old phone since you guys were taking so long and they said if I activated an old phone it would void my insurance claim which I think is stupid. In addition probably the worst part about your entire system is that it will not allow you to enter a different shipping address. It will only allow you to put the address on the account or the billing address of your credit card.

I was very impressed by the way Assurant handled my claim and was very pleased with their fast response and service. I will definitely recommend their services to family and friends. Hope they keep up their good work and meet customers' expectations!

I reported a damaged phone online, I received a replacement phone promptly and instructions on how to return the damaged phone. I had problems getting the data off the old phone as it would not turn on. I made a phone call to the office and was told what to do; placed the damaged phone in the envelope provided and mailed it back. The process could not have been easier!!

One rep says my phone will be shipped as soon as I give tracking number other rep says that’s wrong and phone will ship later next day. Each one tells me the other one is wrong. Lied about delivery. Waited twice as long.

I own my phone. So when the display screen broke I was pissed because I could not create complete a backup. I could not approve the connection to my PC, so creating a backup or pulling all my files was not possible. I appreciate that Assurant was able to get me a new one. It's going to take me forever to get all my apps and settings.

I'm rating low because I only had a cracked screen. My plan states cracked screens 29.99 but since no one in area fixes Samsung 21 screen for new phone I was forced to get a replacement phone at $99 which I wasn't too happy about because I didn't want a refurbished phone. And I felt it was wrong for me to have to pay for a new phone when plan clearly states cracked screens 29.99. It's not my fault you guys don't have people to fix it. Starting to regret switching from Apple. Lot more cost effective at this point smh... But other than that Assurant is alright with me.

Like the service. Not a lot of question, fast to do the process. I receive the replacement in very good conditions and on time to continue with my daily activities. The technician did a very good job in solving my concerns.

I have dealt with Assurant a few times over the years when I have needed to get a replacement and every time I have been very satisficed with their service. Now that I can put the claim in on the website, the service is even better. They are fast and efficient.

Don't have claim. Threw paperwork away...Had terrible time getting to anyone that could inform me as to where the claim was. My phone would not charge and My pin would not allow me into the web to check. Had to call T-Mobile and complain. They solved my problem after 9 days.

The worst claims experience. Read the notes on both claim files to understand. Claim numbers **. Had to deal with at least 15 people while spending hours on the phone with incompetent people who don't understand their processes.

Honestly I only gave 5 stars because I am aware how a survey can affect someone's paycheck and I don't know which of the 6 calls this is for. I had to call 6 times and had my claim denied twice before it was finally approved. I was certain that I qualified so was persistent but it was a horribly frustrating time consuming experience. Some reps were friendly, knowledgeable and helpful while others were quite the opposite. I believe my claim was denied twice due to incorrectly inputted information causing me to have to spend even more of my precious time fighting to get what I pay for. Kudos to the final representative who FINALLY got me taken care of.

Very prompt with response and shipping called as soon as I could. They were very thorough with what I have to do next. Good customer service. Please keep up the good work of helping people. Thank you.

I'm very upset 3 hours after replacement phone was activated the sound and texting stopped. I should of gotten a new phone not a refurbished one. Now I have to send it back and until it's received, I won't have another shipped out. I'm very upset.

Your customer service rep. kept requesting a piece of information that was not germane to the problem. Even with the help of a representative from US Cellular it took over 55 minutes to resolve the issue.

My experience went very well, the tech was very helpful and patient with me. Considering that I'm old school and not computer savvy. You all get a well deserve 4 stars. My replacement device was sent out in a timely no problems.

A checking out at a local Walmart I am at certainly left my phone at the self checkout. I went back and asked the worker that was there in the area that was very close by where I was did she see my phone in the purple case that I had left and she claimed that she did not see it but remember that I had just checked out. My husband and I used the tracking for the phone when it's lost but to no avail. We could not find exactly what the phone was. I made a claim, paid for my replacement and my phone was here the next day.

Excellent experience. Surprised and overwhelmed by the fast and courteous response and outcome to our claim. I think I have summed up my experience with Assurant Insurance Company more than adequately.

Fast and courtesy service. Received my phone the next day. Thank you so much for the expedite service. I would recommend this service to anyone who does have insurance. No hassles, just submitted my info and got my phone in less than 24 hrs.

I paid for a service and insurance and I got a broken phone. Zero support. Sent multiple emails with no response. Is it normal for Assurant to send broken phones and offer no support? This company sucks!

My phone was stolen. Already a victim had to pay 250.00 for a replacement phone, which I found out was a refurbished phone. I was told I would receive the phone in 24 hours but received in 48 hours. Looking for another way to insure my phone.

Everyone was very helpful, patient and professional. I was impressed with the rapid response from speaking with a professional and receiving my product. I will definitely be referring anyone I know. Great company!