Assurant Phone Insurance Reviews

I am totally satisfied with the kindness of the representatives and the speed with which I obtained my replacement. But I am a little dissatisfied with the quality of the product, the speakerphone does not sound so well and the phone tends to get a little warm.

Assurant was easy to make contact with and very fast on replacing the phone and easy to work with. I have sent back the damaged phone. Assurant is a good company to do business with. I highly recommend them.

I lost my phone and went to my provider the next day to file an insurance claim for a replacement. I was greeted promptly and my problem was dealt with quickly. I received my replacement the next day.

Very fast response to my request. Only one day after filling my claim needed to solve my issue. Was very surprised of the effectiveness of the Assurant team when the very next day I received my new phone.

It was very easy for me to file a claim online to replace my defective phone. The process only took a few minutes and I received my new phone within 2 days. It was also very easy to return my defective phone with the enclosed packaging and label. I called FedEx and they picked up the package the next day.

Very happy with my experience with Assurant when I broke the screen to my brand new galaxy s21 ultra. I immediately called up my phone insurance and told them what happened. Customer service sympathised with me and helped me make a claim in a quick manner. I was surprised when the very next day my phone showed up at my door. I was shocked at the speed they delivered the phone. I AM SO HAPPY I BOUGHT THIS INSURANCE.

Overall satisfied with the experience. I did have two issues: 1. It was not easy to get a hold of Assurant regarding my claim. They said they tried to contact me though I never got/heard anything 2. Horrible shipping issues with UPS. I JUST got my new phone yesterday - over a week after I made the claim.

The most polite, knowledgeable staff I’ve had the pleasure working with especially since Covid hit the United States. Took care of claim immediately. Received phone 1 1/2 days later. I would recommend them to all family and friends. It was so easy to take care of the situation. Such a relief!!!!!

Assurant handle my claim expeditiously. I received my replacement within 2 days from my claim. I've never had a bad experience with Assurant. Both online and or speaking with a live person. They are a great company to deal with, no stress whatsoever.

Ups lost my package. I've reached out for weeks trying to get this handled with no progress. Ups finished their investigation last week, but still no update from you. I have gone 2 weeks on an old broken phone, when I pay for insurance and the deductible.

Wow it was very fast service. Put in a claim late one evening and the next day had tracking number and phone was on the way. Would differently use it again if needed. Hopefully will not be losing my phone again.

I love Assurant. They're the best. Their customer service is A number one! I highly recommend them to any and everyone who needs a phone. I've been using them for years and I wouldn't go with any other company.

Replacement phone was delivered quickly. The process was Hassle free and very easy to track status and delivery of the replacement phone. I would recommend to anyone to make sure you get insurance for your phone. Life happens and mistakes and accidents occur and who can really afford to purchase a new phone in this day and age. The pandemic is real. Please mask up, get vaccinated, and stay blessed. Stay safe.

The customer service was able to help me and walk me through the process. It was really easy process and fast delivery. It was very helpful to receive instruction on returning the device and the recommendation.

First I didn't get my phone till 3 days later after filing my claim. Then find out I have to send in my old phone or I will get charged for it retail price. So what's the reason for insurance if y'all get getting something that don't belong to you? My old phone is paid for. And if I paid $80 to $150 for a new phone with y'all would that help? No! I feel like this insurance does not help much. I was better off getting a new phone with another phone company. I wouldn't recommend anyone to get insurance on their phone with y'all. But thanks for what you did.

So this is a long story... My wife's phone (my account) broke on 7/26. We made a claim and another one came very quickly. We opened up the box and were shocked that the phone was completely destroyed! It looks like a bomb went off in the phone. I called immediately and everyone was very nice BUT could not help me until THAT phone was sent back. So I took the box that YOU provided and had a USPS label on there and took it to the post office. They scanned it and gave me a receipt. Apparently your company reuses shipping labels. So when I look up that number, it comes back to an old number from April. So therefore can't be tracked until you actually get it delivered. So here it is almost 10 days later and still no phone and nobody can do anything. So I basically paid a $100 deductible for absolutely nothing.

Assurant was great. The service to exchange the phone was seamless, and very fast. I would recommend this company to everyone. It could not have been easier to receive the replacement, and return the broken phone. They took care of everything. Thank you!

Those who helped me were very professional and patient. The order # was cut off the green explanation of benefits sheet. So I will give you the claim# **. The turnaround time to receive my replacement device was quick, I was very happy with your service! Thank you!

They sent me wrong device. I called and they told me they had no other options for me that I could return wrong device and get my deductible. I returned device they sent me but still have not received back my deductible.

I filled and paid for the replacement phone on July 23rd and I still have yet to receive it! Every time I call nobody knows what is going on or even where the phone is at! And no one has offered me a refund or a replacement of the replacement. I will NEVER use this insurance company again. I paid money EVERY SINGLE MONTH FOR YEARS AND NOW THAT I NEED THEM TO DO WHAT THEY ARE SUPPOSED TO DO THEY CAN'T SEEM TO GET IT RIGHT!

We tried to replace a phone. Tried online then had call. Spend 20 minutes on hold then had an automated voice tell please repeat over and over again. Went to the T-Mobile store to help us. Ridiculous to have a customer do that.

On 8/2, I had a TMOBILE representative transfer my personal data from my old to newly acquired Galaxy S10e. Once arrived back to my room and upon closer observation, I noticed that the camera lens had a chip that pricked my finger.

Reporting my phone list was simple and worry-free. My phone arrived in two days. Thank you Assurant for getting me back on-line. Much appreciated. The only downside is my old charger didn't fit the new phone and the charging cable was not included in the package so I had to buy a new one.

There was Fast claim application, processing and replacement phone sent right away. Thank you for being so professional and prompt. It made the process less cumbersome. The system was more pleasant than past experience. I was less nervous about losing my data.

It was very smooth filing a claim with Assurant Phone Insurance. My phone fell into the pool. It had water damage. After filing a claim I received an new phone within 24 hrs. T-Moblile activated my new phone transferring information from the old phone. I am glad I had the insurance. Five star serivce all the way through the process.

Replacement of phone. Promptly. Customer service was easy transition and knowledgeable. I would recommend to friends and family.. Looking forward to continue my insurance on all my five phones... Thank you

Everything was very fast and I felt valued! I felt like my concerns were listened to and the phone arrived very fast thankfully. I've been having T-Mobile for quite some time now and I've never had a problem or concern.

Received the replacement phone as agreed but it was not in working order. I took it to a TMobile outlet and they mojos not get it to work. Took it to a Best Buy and the Geek squad could not get the phone to work either. Ended up having to take replacement phone to an Apple store where they determined it to be defective also. I have now been without a phone for 5 days. Ridiculous. Not pleased at all. I got the run around from TMobile outlets and they are the ones who offered it to me.

My son's phone was damaged. We filed the claim with Assurant and received our replacement very fast. The whole process of filing the claim was very clear and easy. Once the claim was filed the replacement phone was shipped and received 2 days later.

My phone was broken the first time I used the camera. When I filed a claim, which T Mobile agents refused to help me with., Assurant sent me a replacement for my old e 5 play. When I brought this to assurant attention they said it had already been shipped to sent it back and file another claim. The second claim went smoothly but all of this took me thirty days to get a new phone, which is way too long!!!

Yes I received a replacement phone. Received it fairly quick but I am having trouble getting it activated. Everyone I have talked to or chatted with has not been able to activate it. So what good is it?

Lost my phone and used insurance to purchase another. Would have given a 5 but had a hard time getting to talk to someone. When I did I was told exactly what to say so my insurance went through. This was very helpful. Received my phone quickly and had it hooked up at our local US Cellular store.

Once you return your damaged item they claim they never received it then charge you for item and take your deposit. They do not insure return packaging either their warehouse is disorganized and they lose package or the post office workers tend to steal a lot of their package contents from them.

Awesome. Amazing experience except I wish it wouldn't have cost me another $50 when I just bought the phone but I understand. It came to me pretty far after I paid the deductible. Would have been nice if the activation was easier.

Everything was amazing, quick and easy and super fast on delivery. Great job with Notifications and updates. Thank you so much for everything and such a speedy service. I will recommend you in the future.

One of the phone users on my account damaged their phone and is no longer able to use it. They called in to T-Mobile was transferred over to Assurant and the representative that they got was extremely rude. She gave both the T-Mobile representative and the caller a very hard time. Eventually the T-Mobile representative decided to hang up because of how rude the Assurant representative was. The caller dealt with the representative, and even though the order was supposed to be delivered on Monday it ended up arriving on Friday. When the device arrived it was the wrong device. When I called in to have the corrective I sent the customer service rep was then very unaccommodating. Which is incredibly inconvenient considering the fees paid for the service and because the incorrect device sent was on the fault of Assurant. I feel like Assurant places the burden of their errors on their customers, which leaves me very unhappy. I'm looking forward to no longer paying the $18 per month fee for that service. Thank you.

My phone got damaged in a car accident and was unusable. The claim form was easy to fill out, the claim was handled promptly and my replacement arrived in record time. Thanks again for excellent service!

Not to happy with the A32 5g phone I received. It seems to have constant glitches, freezes up, and upon further investigation; its system apps are all installed on December of 2008.... ???? Which is causing many more problems. I don't even want this phone at all.

Dear Customer Affairs, I am just now getting around to returning these devices as I have been traveling the last 4 months with my Job. Now that I’ve had a chance to catch up, I noticed that I had already been charged for the unreturned devices. This has caused a financial hardship on my family as I had to figure out how to pay almost $1000 to keep my service from being interrupted. I currently have 10 devices through T-Mobile. Add that to the $500 extra charged to my account by Assurant and now I’m faced with the burden of how to bounce back from the loss of Income due to Covid and now the extra for cell service. It’s been a slow return to work as I am contract labor but things are getting better.

After my phone got lost at my job, I needed a new phone fast! The workers over the phone were very nice to me and made sure that I would be in good hands. Not only did I receive a replacement device but I also got a brand new iPhone! An upgrade from my older one. My phone came within 2 days and I am beyond grateful. Would recommend to anybody.

UPS sent my device to the wrong address. When I called UPS to update them they didn't know anything. I called T-Mobile and after a few days of expressing my dissatisfaction, they were able to comp me a phone. It has been over 10 days. I have not heard back from Assurant or UPS. You guys are a waste of my ** time.

When I ordered the replacement for my new phone the customer service people attended me with respect and very professional, they always have the answer for my questions and always provided the best results for my matters.

I received my new device the next day. Fast delivery of device. Great help and I received notifications every step of the way. I received my new device with a box to ship out my old device label was already on it.

Going on three weeks to simply send, with no charging cord or plug. They say one is on its way. I'm still waiting. Happy? HARDLY. Unhappy to be honest very, I understand and appreciate rules but the craziness they took me through was deplorable,

My claim has been reopened twice and denied because your company has the wrong information on file. I spoke with a manager and he stated that the phone I was claiming has more memory than the one I have. That is the wrong information. I confirmed the IMEI number I was sent and received and you have agreed the information I was giving you was correct. However, my claim is still denied and my phone is still broken. I need my phone replaced! My claim is valid.

Experience was quick and easy! My claim was submitted online but if any questions arose, customer service is always there to answer any doubts. With all the information listed on their website, I found not need to call.

Actually the whole process was a bit confusing & frustrating. The 1st step was clear, and I received an email stating my claim was received & under review. After not hearing anything for a month I called & was told my claim was approved & all I had to do was pay my deductible online. When I went back online it showed my claim was still under review, & I could not find a way to pay my deductible. When I called again, I got an automated system & I was able to pay & get my replacement phone, but what a pain in tuchus!

I didn’t like the service that they offer because I think they over charge on the deductible. I paid $249 for a replacement iPhone eight. I think that is too much money because the original phone was only like 450 and my insurance is $18 per month. So I feel that I over paid and I don’t think that's right and I’m not satisfied with this company at all.

This service was fast and the directions were to detail and easy to follow. I felt the deductible was high and customer should receive a brand new phone due to having the insurance. Customer service was professional and very helpful.

I had no issue with Assurant. They are very professional and I give them 5 stars for customer service. They walk you through the entire process. They give clear instructions so you won't be confused about the process.

I went to Metro to ask when the tablet coming, from my email it said it has already arrived but it never came. I asked around UPS, Metro, and the company there was only an open investigation. HORRIBLE experience!!! Never received my tablet or heard from the insurance company.

You sent the replacement to the wrong address. I still do not have a phone for that number. I mention getting a credit and they dropped me in the customer service queue. So I am disputing everything through my bank. I have never witnessed three companies act so non unprofessional with a total lack of empathy in my life. Metro passes the buck to Assurant and Assurant passes off to UPS and of course UPS back to Assurant who keeps me on hold forever while they try to reach UPS. I have disputed with my financial institution for non receipt of merchandise making it impossible to use the services I had paid for.

I contacted Assurant to file a claim for a broken phone that I have under insurance with them. I did the all process online but I’m very disappointed with my new device! I pay a lot every month for the coverage and when I received my “new phone” is a refurbished phone and you can see in the charging port how old the phone is, it didn’t come in a original apple package and none of the accessories comes with it, not even charger cable, if I would it know that I was gonna get this phone I would rather keep my cracked phone! I also lost apple warranty with this transaction. Planning on cancel coverage!!!

I went to my local Metro PCS to get assistance in replacing my device. I was walked through getting my replacement online and verified my information shipping address, contact phone number, email etc. And was informed that it would be 24-48 hours for replacement to arrive. It took almost a week to get my replacement device. Which as a working single parent is unacceptable because it is my lifeline to my kids. It took me calling the 800 number where I again had to verify all the information I did online when I first filed my claim to get my replacement approved. It was repetitive and inconvenient at best. However, the representative I talked to was beyond amazing! She was very nice, and she knew what she was doing. Although the timeline was frustrating I was confident and very happy with the woman who assisted me.

It was quick and simple. I thought the process was going to take a between seven to ten days but the phone was on my doorstep the next day. I like the fact that everything was done online and I don't have to deal with an automatic teller.

My phone had a broken screen and you sent me a replacement phone, I sent the broken phone to you via USPS. I lost a lot of my contact information because the T Mobile representative who set up my phone did not transfer it. I also lost all my Whats-app information. Thanks and God Bless.

Not at all pleased with the warranty service. The replacement device was not only a larger tablet, but a different brand as well. The tablet they sent does not even show as a current tablet they offer on the T-Mobile site. Had to but a new case as well as paying the deductible. They still show the the same tablet I had on their site, but told me they normally offer the same device as a replacement, but were out at the time. I say bull. I will be cancelling insurance on this and my other device as soon as this is completed. I left AT&T to come to T-Mobile for similar reasons. I can leave T-Mobile as well.

The claims process itself was easy to complete online and I received my new device in a timely manner. However the replacement device began malfunctioning and freezing up right out of the box. Receiving a defective device is frustrating.

I went to local T-Mobile store with phone (screen accidentally cracked. Rep advised me to contact you so I called. In just a few minutes I spoke with your representative. He was very helpful. In just a few days I received new phone & package to return damaged phone. Rep at T mobile store very helpful also in transferring data from old to new phone.

Hello. Please email me a return shipping label for this claim number. This is my second request and I do not want to be charged $900. I’m trying to get the damaged phone returned and the replacement did not include shipping label. Thanks!!

The representative that I spoke with on the phone was rude and condescending. If I had questions or asked her to repeat something she got frustrated. She could use some work on her patience and professionalism.

I'd never thought I'd say this but I would give this negative stars if I could. Our claim took 3 MONTHS, nearly 4 to get resolved. Asked for documentation we had given them the first time they asked. We called numerous (6) times, only to get the same exact excuse, "Looks like your claim was approved but no one pushed it forward. Can we call back in 24-48 hours?" NO ONE called! It got the point where TMobile had to get in on the conversation 3 different times. TMobile needs to pick a better company to provide their customers the promised insurance we PAY for! TMobile is too great of a company to have such a careless/clueless team handling their customers.

My experience with the representative went well. However the product I received has been having problems ever since I received it. Not downloading apps or the app isn't working correctly. It's not the app itself. It's the product not working correctly.

Recently, My wife’s phone was taken from a shopping cart. She had forgotten her phone and came back less than 5 minutes later and it was gone. Assurant and T-Mobile were very helpful and replaced her phone rapidly!

I have had insurance through Assurant for years, and always got quick service on replacements. This time, I needed to replace a LG Stylo 4, but it is no longer made by the company. Therefore, Assurant offered me a lesser quality phone, Moto G7. I refused this option because the only comparable phone was a Samsung Note. I was told to give them three phones to pick from and that I should have my new device approved and shipped within three days. That was on July 17, 2021. I received an email confirmation that my phone would arrive by 8pm via FedEx on July 23, 2021.

The service was fast. My new phone arrived the next day I filed my claim. I would definitely recommend to everybody. It's worth having an insurance especially for an expensive cellphone. I am very satisfied and very happy with my new phone.

It took about a month for approval to replace my phone. I feel that was too long a wait. But once they approved it, it came in a few days, and they thanked me for returning the damaged phone. So the end game was satisfactory.

Requested a new phone since mine was damaged. Phone came very quickly. Only concern was the then day period to get the phone back. I was out of state when I ordered my replacement and didn't think I would get the old phone back to the company in time.

I filed a claim that was done through the T-Mobile app, quite easy process, followed the update e-mails and tracking system. All pretty simple to maneuver. Claim approval took a couple of days and replacement sent within 2 days of approval. Pretty satisfied with the service.

My phone accidentally broke. First I filed my claim through Assurant website and never received a confirmation but when I contacted support they gladly helped me and since I did it online it was super easy and fast to complete it, I got my phone next day and sent the old one. Happy with the result.

The claim process itself was fast and easy. However, the replacement phone I received had large scratches (including a large patch) all over the back of it. I contacted them and they offered to send another one, but I had already transferred everything to this phone and didn't want to have to do that all over again.

The work they did was not only awesome it was timely. Trust me I’d refer anyone I know to them. Thanks for the dedication you had concerning my claim. If I never need any assistance again I won’t hesitate to contact this company again. Again thanks for helping me. Have.

I'm on my 3rd device because I had to ship the first 2 back due to the phone company not being able to activate the sim card, stating the embedded sim cards are saying they're already used and can't be activated. I have to go to a store and try to get this one activated, if it doesn't work I'll be sending it back for again and trying for a 4th time. This has been a waste of my time and I'm paying for something I don't have because Assurant won't send me a working device. No one has offered any solution or compensation for the error on assurant's behalf or reconciliation, just keeps shipping me bad phones. If I could give no stars I would.

The gal who helped me, was very friendly, patient and knowledgeable. I was stressed about replacing my son's phone as he was leaving to the military. She celery calmly explained the policy, walked me through the process and my claim was approved.

Based on the service provided by Assurant, the only conclusion I can draw is that the company's mission is to absorb payments without actually providing any substantive service. I'm confident the company will fail under this model. For details I refer to my recorded customer service call.

Although "recommending to a friend" is normally not an option when purchasing a phone. You get who you get when you purchase a phone from your carrier, along with the insurance, however, I am EXTREMELY satisfied, no questions asked, quick turn around, VERY, VERY PLEASED! Thank you!

I filed a claim since July 5th. I thought everything was ok. After waiting for weeks and not receiving my phone I contacted the company. At that time they informed me that the payment did not go through. No one had emailed or text or called me. I did the payment over the phone again and up till now I can neither receive the phone or hear from you. Poor service.

The agent that spoke to me said I would get my money back once the package was in transit. I called today and now they told me until they received the package and gets scanned in their warehouse. That's when I would get my money back. And I would have to wait 10 business days but funny thing they were super fast when they pulled out my deductible. They really need to be on the same page. It seems like the previous representatives that supposedly helped me. didn't even know what they were doing except the last representative. She seem to know what she was doing. Hopefully I won't have to call again. I'm just glad I won't be wasting my money and time with this insurance anymore.

I had to call a second time to complete my exchange. The first person I spoke to and gave all the info to had it all wrong, the email, credit card, etc. I waited a few days and called again. The second person I spoke to was great. Gave her all the correct info that was wrong before and everything was processed right away. As I said the second person was very smart and great.

They placed the order wrong, hung up on me and the T-Mobile rep 3 times. Didn’t record the calls. Caused a delay in getting my phone. Couldn’t return my temporary phone because the marked the wrong phone stolen. Worst experience. Spent hours/days on the phone and in store getting this resolved. And now the phone they sent keeps restarting.

On time and helpful customer service. Thank you. Received new phone in just a few days, thats all I have to say other than the cost of 250 dollars was very expensive considering the monty cost of insurance.

You sent me a broken phone and you won't send me another!!! I got ripped off! My previously broken phone works better than this ** you sent me. What's the point of spending $30 a month for 24 months on insurance when insurance doesn't replace the phone? Please contact me immediately to replace the defective replacement phone you sent me.

Once the claim was made within 24 hours a replacement was received. It arrived timely according to shippers updates. The only thing I was displeased about is filing out the claim report which needed my ID dragged and dropped to the form and I did not have that capability. I had to ask someone else to do this on their iPhone. This delayed my claim being submitted.

The user interface was easy to use. The helpful support personnel was nice to talk with and payment was also easy. I appreciate T-Mobile’s plan. I would recommend this service. The phone showed up as expected and promptly.

Filed claim with Assurant online for a damaged LG K40 Phone. The screen was cracked as the phone had been dropped. Claim was processed promptly and we received the replacement device within a couple of days. Thank you.

Great process and received my replacement phone in a few short days..Only recommendation is that process could have been processed through T-Mobile replacement instead of having to be transferred to a secondary company...

I have had no issue with the customer service as I really haven't had any contact with them whatsoever. The scam is we pay a monthly fee for the insurance plus if anything were to happen to our phone a $250 or more deductible to replace our phone.. That "replacement" phone is a refurbished phone. Not a brand new one like the deductible and the monthly fee would dictate in my mind. No, a refurbished one. Meaning someone else sent in this phone because there was a defect, it was broken, they broke it, or whatever reason, and instead of fixing the phone that you now have and sending it back to the person that originally sent it to them. They sent that person a brand new phone, and decided to save a few bucks and send you this now refurbished phone at their discretion of course. With a deductible of $250 or more plus a monthly insurance fee of $30 or more I expect a brand new phone.

Tech walked my through the setup process and was very patient with me. He was very polite and professional throughout this process, which made it easier. Being a senior citizens, I greatly appreciate it. Thank you so much. I would greatly recommend to anyone.

Upload sent pictures numerous times, and finally had to fax and email large picture of government ID. The process went on for 3 plus weeks. I lost count of phone calls and talking to count customer service reps and being put on hold, then being hang up on. Assurant cost me a lot of time, when I had better things to do! Thanks for the frustration. Tonya A. **

The agent was professional and very knowledgeable. The agent confirmed my information and processed my order on the spot. I received my phone the next day which allowed me to get my phone back into play.

I got told by 3 agents I had the wrong password, SS number and address. Got transferred several times. Told twice I needed to call a different number. Took over an hour of calling back being transferred before reaching the last person after I called back from frustration of people being wrong and finally got good service and help which was fine quickly. Not to mention the long hold times.

We received our replacement device and it was not the same as our original product, and we were unhappy with it. When I called to complain they told me to send back the new replacement device and they would issue a refund. I have paid for insurance on this I-pad for several years and was very disappointed for the product and the response I received. Your records show you received the replacement device back on July 13th and I am still waiting for word on my $175.00 refund.

Completing the replacement order online was fast and sufficient. We received the device in two days. Which was a very fast turn around. I did not have to deal with a live person because the online system was great.

I contacted Assurant, they instructed me to go to websites and I easily filled out the information and got my return. The phone was delivered in less than 24 hours. That made for the fastest and best service.

Described in subject! Sent phone back. Not repairable. Had and was told by store after swiping my debit card that the insurance charge was paid. Wondered why I didn't get package in 24 hours. Called after visiting store. They said I paid. Called phone number that I was given. Was toll free. They mentioned didn't see where my insurance payment was made so I paid it over the phone with a debit or credit card after a week I received it. 1 week and 2 days later without a phone can I receive a discount on this month's service. Been with you guys since March. I call corporate customer service if I can't phone. I have the replacement. Will not let me have the number pop when called 611.

They help me replace my lost phone. Got it fast and was able to use it as soon as I got it. Their customer service is great. The people are awesome. Would recommend them to my family and friend. Thanks for the help.

Highly impressed with your quick response & express delivery of a replacement device. Paying $18 a month for insurance & $99 deductible, one expects to receive a new instead of a refurbished device. That is the disappointing low point of the transaction. Other than that, nothing more to say. However, will definitely continue service relationship with T Mobile. All the best!

I made a claim for my broken-screen cellphone and my phone was replaced immediately. The service was professional and quick. I just went online, answered a couple of questions, and my claim was approved. I loved the service.

I was without my phone for 3 days, not happy with your current system. The 24 hours wait time is a huge inconvenience. I think you should adopt a policy like Apple, you are able to get a device in store.

Lost phone was replaced smoothly. Problem: Xfinity said that Assurant did not register phone IME and we would have to wait until that happened. We argued and got past that, however we had to be transferred 4 times and it took about 1 1/2 hours to get phone activated.

The experience that I had with Assurant was three weeks long and a 250.00 dollars later I am only not satisfied with the deductible I think it was just made up so they wouldn't have to pay for my replacement device. But to pay 210.00 a year and then pay 250.00 deductible is just like buying a new device on my own so for me it's not feasible to have insurance.

Thank you so much you all are great. Customer service and replacement phone received quick. Staff very helpful. We Love T-Mobile. I see a lot of commercials of other carriers promotions. T-Mobile has the best plans and prices on phones.

From beginning to end everything ran smooth. Receive my replacement in a day and it wasn’t super easy to send it back without any issues. Happy to be able to have this company to help us with any difficulties we have with our phones.

Store should be able to issue replacement phone. I went 5 days without a phone. I am cancelling my insurance, reducing my plan and shopping for a new provider. My phone broke on Saturday at dinner time...did not have fully functioning replacement til 2pm Thursday.. Service was shut off without my knowledge for a service fee I was told would be waived.

I made my claim on your website in the late afternoon and still had my replacement the next day. Return instructions were clear and precise and received an email when my phone was received. Overall a great experience.

Jimmy was super nice and helpful. Easy process. Had my new phone the next day and easy return process on my old phone. Overall great experience. We have never had a problem with Assurant. Thanks again. Brittney

I placed the damaged phone in the mail on 7/16 at 8:00 AM but Assurant says they have not received it. I don't know what else I can do as it was sent through USPS. I used the shipping label that was provided to me.

When I first reported lost phone, I spoke with someone in the call center located in Dominican Republic. I was told that I could not get the same phone and I had to get an inferior phone because it was compatible. The agent did not really care about me and was supposed to send me something via email. Four days later I find out about the email, which was sent to **@EOL.com...instead of AOL.com! Language problem! The next day I called again, hoping to be able to hear that I could get the exact same phone replaced. This time the Call Center was in South Africa and again I was told that I could not receive the same phone I lost.

Person I talked to was very polite from the insurance company and it took a while talking to them to process my claim. They said to me when it was all said and done they would send me a link and "I" fill out the info and my claim would be processed and I said to my self, "Why did I spend all this time talking to this person and I have to do the work. You're suppose to call them. They process it. I'm the customer who paid for this service. The link wouldn't work right. I tried multiple times then I went to T Mobile. The link didn't work for them either... multiple times... They then told me what I thought in my head when talking to the Assurant person on the phone. They said sounds like the rep I talked to just didn't wanna do their job and was lazy.

My overall experience with receiving my replacement device was satisfactory. Filing the claim was easy but when it came time to submitting it the screen just buffered. The directions on the screen said don't go back, don't close out of the screen but eventually I had to because it had been 20 minutes. Next, the website says claims are usually processed within 24 hours but my claim wasn't. I contacted them via email 3-4 days later. I did receive a response within 24 hours and my phone was shipped shortly after. Based on my experiences is why I rated them 2 stars.

I received the replacement device promptly - Tracking number - ** - and returned the old device as requested. The box to return it had a bar code and my return address, but no other identifying information, which concerned me.

The person I spoke with was very helpful, and courteous. Made an effort to resolve my issue. The process addressed took a reasonable amount of time, with minimum wait time and minimum transfers. Overall, experience went well.

Phone had been dropped and broken. I couldn't talk on it or dial out. I got my replacement phone in less than 24 hrs. I'm so happy. Thank you Assurant for the great customer service. Now I can breathe a sigh of relief.

My device was screen are broken place and ordered for a replacement which I should have received it on 23 of July. It is the 28th of July and I still have not received my order which was shipped to my address and was not delivered to my address and don't know where my order is. Am very upset about this. I even call and speak to a representative and they didn't help me. All they say was I have to call UPS.

I have been with T-Mobile over 17 years and have carried insurance because of my job in construction. It paid off the other day. My phone thought it could fly through the air but apparently the wings I thought were installed, did not extend out fast enough and it crashed and crushed on a main road. Assurant came to the rescue in record time. I had a phone in less than 24 hours. Tmobile helped me get it back on line. I love this phone company, as much as anyone can for a paid service.

Good experience, I have two lines, one for my son and one for myself, his phone was broken where he couldn't charge it, my phone has these lines and couldn't see the screen clearly. I made a claim and received new phones three days later. Thank You.

So I'm not sure as I called two different times. The first was because of the phone's cracked screen and that one went smooth and easy, like I like it. The second one was not so fun as my Galaxy watch broke and I had to find out I didn't have insurance and nothing they can do for me. Pretty sad as I always have insurance and pay A LOT of money to y'all.

I pay for insurance on a Note 20 Ultra 128GB. I put in a claim. Help me. He made me angry because he acted as if he didn't care. I told him that nobody ever explained to me that I would receive only what was available. He said they would not exchange the phone. I ALMOST decided to cancel my T-Mobile service due to the rudeness and unwilling to help attitude. I pay over 500 dollars a month and am willing to take my money elsewhere.

Filed a claim and had to actually talk to them after days of just sitting in submitted status. Then when I got the replacement phone it was locked and spent 8 hours working with T-Mobile to try and unlock it. Then they wouldn't send me a return label to mail the phone back they sent me. Horrible and rude. Tmobile was amazing and corrected the issue.

They denied my claim because the agent took down the wrong phone model after the T-Mobile rep verified the exact model. Then sent me a damaged phone! I went 5 days with no phone or contact with anyone. Unacceptable truly.

We've paid for insurance for years. This is our first claim. It took 5 days to get the new phone. When we received the phone it was bronze color. Which really is ROSE GOLD a girl color phone. The replacement phone was for my husband. He is very unhappy. When we called a rep she said the color is not guaranteed. So my husband is stuck with a ROSE GOLD phone.

Disappointed just received a letter saying I have not sent the replacement phone back when I did sent it back within the time frame. Very upset because I was forced to even delete pictures to be able to send it on time.

My claim was processed quickly and efficiently. My new device is working wonderfully and I don't have any complaints concerning Asurion. I will gladly recommend Asurion protection plans to any of my friends and family members if the need arises. Continue to operate in this same capacity and your customers will continue to love you!

I ordered a replacement July 18th and didn't receive my tracking number but a email saying that it was delayed because of covid and back order. I was on vacation at the time and I wanted it delivered where I was but it was getting closer for me to go back home and still no tracking number so I called to see if I could get it delivered to my residence and was told I would have to start the whole process over. So eventually I got my replacement but it wasn't the color I originally wanted. I had a black phone and was given a rose gold which isn't too bad but it wasn't what I was expecting.

Removing this insurance ASAP, it is stupid that this company says they didn’t receive my package when I know I sent it and is now charging me for it. It is frustrating and I never want to give another penny to this company.

My car was stolen and my personal information. ASSURANT sent a new phone and I received the phone within 48 hours. The representative was knowledgeable about my claim, kind and courteous, and very promptly processed all the necessary information. I received my phone within 48 hours along with a follow up email to assist on setting up my phone. Thank you. I will continue to use your service and recommend to others.

Everything went well except the automatic insurance claim. AI had trouble understanding my billing address. Had to have a representative help. Also, was annoying having to verify my information 4 times between three reps and the AI. Thank you.

I filed a claim due to my screen being damaged on my one month old phone. Sent a replacement phone, which is no good. Gave me every excuse why I wasn't able to receive a brand new device. Volume and top right screen of replacement phone are an issue. Would not recommend. If you can, purchase a new phone.

My brother's replacement phone that was sent to was a damage cell. Had to mail it back. Still waiting for replacement phone. So he has been without a phone for 10 days now. I been a loyal paying customer for 15 years. Very unsatisfied with this claim process.

The device I received has some errors. When I send a text message half the time it will come across as a completely different number. I changed the member in the text settings but it still continues to have the same issue. It's very frustrating.

I was very pleased with my experience with Assurant. My phone was stolen and I called To report it for a replacement and the order was done quickly. I think the minimum days were 2. I was very pleased. Thanks.

Everything was very easy and user friendly. The only issue I had was transferring over everything, but that was not Assurant's fault. Otherwise everything was good and the process was simple and efficient.

When filing this claim I asked specifically if I would be receiving a new iPhone or a refurbished. I was told and I have in writing that I would receive a new iPhone. In fact I did not receive a new phone. I received a replacement. And on top of that my insurance was canceled. First claim broken glass.

My daughter's phone had fell into water, I called Assurant to get a replacement for her Samsung A71 5g. They sent an LG Velvet....umm I'm paying for a Samsung not an LG. So I call back and I must say they were very understanding and apologetic. They sent me a shipping label to send back the LG and when it showed "in transit" I called them back to tell them I need the correct phone sent for a replacement. They said I should be getting another A71 5g tomorrow. That's another thing, you do get the replacements the next day cause who wants to be without their phone. So with some frustration, all in all they made things right.

The process to replace my phone was very easy. I was able to do it online in only a few minutes. The questions and and required information was easy to understand and find. My only complaint is that the replacement cost is a little pricey. It’s very low compared to purchasing a new phone, but since I’m paying for the phone protection monthly, it would be even better if the replacement cost was a lot less.

After I had problems with an issue on submitting my claim online I immediately called Assurant. Customer service was very professional and quickly expedited my new replacement phone. I would recommend Assurant Insurance to my friends and family.

I was handled very unkind by 3 different employees on 3 separate calls! I was told I was a part of a different company after letting the representative that’s I could tell them my name & social security number.. I wasn’t assured that anyone even looked up my name until the very last call where I went ballistic on the last person (which I truly apologize for).

When my phone (which is used for work) was stolen when I filed my claim I was taken aback at the $249.00 deductible. When I was finally able to collect enough money to pay, I did so. However the original agent that I spoke with was in an insane rush, and kept switching me to an automated system. It was very disturbing to give my personal info to someone who couldn't even be bothered to stay on the call. To add insult to injury, I had to move since, without a phone, I was no longer working. I specifically gave them the address I'd be at while I waited, but alas, the phone was sent to the wrong address. This was almost 2 weeks ago. Since then, it has been a whirlwind of wasting resources traveling to different facilities that my phone should be at but it hasn't been then.. No one is keeping in contact with me and after I spent long periods of time on hold, I'm still unable to get a definitive answer on where the phone is and yet the huge deductible was taken immediately.

I requested a replacement device, and emphasized the importance of an expedited delivery. It took 1 week to receive the replacement phone. This is because Assurant decided to ship ups ground, rather than next day. They are clearly not concerned with inconveniencing customers. The representative said they do not decide shipping method. It was truly odd. They took no responsibility.

Me and my husband put a claim in over broken screens. My phone came. My husband hasn't came yet. We were hoping both phones would come at the same time but my husband still has a broken phone. We had the money to do the claim together and he's still waiting on his phone.

My replacement phone arrived damaged so I was asked to return and a new one would be shipped as soon as the tracking # for the damaged phone hit the system. The damaged phone is sitting in the warehouse in PA but the Assurant rep is telling me to call the post office and have them update the tracking info to show the phone is moving! But it’s sitting in the warehouse in PA already. She told me that they could not help me until the phone arrived back to the warehouse but the previous rep from a week ago said as soon as the tracking # shows in the system a replacement will be shipped. Thank God I called right back and spoke with a different rep @Assurant. He looked and verified that the phone had been received and immediately had a new replacement sent out to me. Get it together Assurant…

I pay my bill on time every month and I bought a phone that cost me $500, I chose that particular phone because it had all the things on it I was looking for and got great reviews. It was a Samsung phone. When I had issues with the charging port I sent it in to get a replacement phone and you sent me an LG phone that costs about half what I spent for my Samsung and on top of that it got terrible reviews. To me that is unacceptable. At least send me what I have or maybe a step better. Not impressed with Assurant to say the least!

Took a week to get one of my business lines replaced. Pathetic excuses is all I received while I'm losing hundreds of dollars daily. These companies don't give a damn about anything but themselves. I also blame Tmobile for trusting this pathetic company with insurance replacements... Every month they collect and act stupid when you need them!

If the $60 would have been smaller, that would've been A LOT nicer and easier to recover from. My phone was stolen so coming up with the $60 when not expecting it, left me scrambling and worrying if I'd be able to afford it. In fact, I COULDN'T afford the deductible. I was without a phone for 2 weeks. However, once I finally could afford the replacement phone, the process went smoothly and quickly. It was delivered and I was back to my old self immediately! Thanks, Team! You rock!!

I filed an insurance claim for my phone. I paid the money for the replacement phone. I received a defective phone and the supervisor proceeded to tell me that he could not send me another phone until the one they had originally sent was in transit back to Assurant. He wasn't at all concerned with how I was unconvinced and wouldn't have a phone for however many days it takes to send the phone and receive the new one. Assurant are crooks. They take your money, send you a broken phone then expect you to just go without a phone until they get the garbage one they sent back and mail another one back. I have been a loyal customer to MetroPCS for almost 6 years now but after this I will be taking my business to another service provider! Very dissatisfied with the service I received!

Having to wait a week for a replacement under normal circumstances wouldn't have mattered but after the claim before this is what made the wait not tolerable and not trying meet a simple color change.

The process was fairly easy to claim online. My claim was accepted within a few minutes. I got my replacement within 2 working business days. I transferred all my documents to the replacement phone. Factory resetted my damaged device. Place it in return envelope provided and took it to the postal office. The replacement device works great. Thank you!

I ended up scratching up my screen on my phone pretty good on accident working on my car. Ended up being a total of 3 days overall from placing the claim to getting the phone and returning the old phone. Very impressed with the speed. While the replacement was new it was in like new shape and has been working great thus far.

Fast, great, reliable, excellent, hassle free. Deductible was really high but customer service was great and system was easy, friendly to use. I appreciated that. Didn’t have to wait too long and didn’t have to jump through hoops and over hurdles for results. Thank y’all very much! Thanks again. Really appreciate excellent customer service because it’s so hard to find that in today’s world.

I’m so happy I got insurance on my iPad Pro. I was staying at the hospital and the day of discharge, I accidentally left it in my room. When I went back for it, it was already gone. I submitted the claim on a Friday, and by Monday my new one was already waiting for me at home. I expected it to at least take a week but I’m so glad it was such speedy service. Thanks Assurant!