Assurant Phone Insurance Reviews

I paid to replace my damaged device and when the new device arrived it was damaged also and when I called the reps said that I need to send both devices back. Which would leave me with no device. This is the worst service I've had.

Online feature was easy and quick. Delivery was prompt, but the customer service was helpful and informative which made the experience assuring that we chose the right insurance for us. That we recommend it to friends and family.

Great Experience with getting things done and quality service. The customer service is awesome with good answer and details. They are also good with how to save and go over your bill with saving and adjusting and arranging your bill.

My replacement came quick and effectively. Set up was easy and the return item was easy. It came ups straight to my door with nothing broken or discrepancy with that product received. The claim process was easy.

They were great, on time. I love this insurance company phones that are cheap. Should be cheaper though on the deductible. My phone was in great condition when it came. Hook up was easy. Great instructions inside. Sent my old phone back in prepaid envelope.

No charging cord. Edges on phone not smooth. Quick delivery. Easy to return damaged phone. I appreciate your assistance in this matter. I am willing to tell others about your speedy response to my request for a replacement phone. Thank-you very very very much. I would like to know if received the return phone?

Lost my phone, simply paid my deductible and had a new phone within 36 hours. The process was simple and the service fast and dependable. I would recommend having insurance on your phone, it paid off for me.

I Order replacement phone on Wednesday and received the replacement phone on Friday. No downtime on loss of phone, the online claims was quick and easy only after we went to store and found out it had to be done by phone or online...

Processed online claim with ease and response was handled expeditiously! Highly satisfied that I received my replacement within 24 hours! If I’d only known about this benefit sooner!!! Thank you Assurant Claims for providing great service.

I'm very happy I got a new phone 2 days after I filed a claim. I will definitely keep paying phone assurance. My phone broke. I was scared they will not give me a new phone but they did. Thanks Tmobile.

This was the most fast and simple claim I've ever had the chance to experience! The only small gripe was the fact that it takes, 1 day to file the claim, then 1 day to be able to pay the deductible amount for the claim to process, and then in 1 day your phone arrives. This is still insanely fast and actually arrived before the 24 hrs so that was awesome. I wish you could file the claim and pay the deductible the same day so instead of a 3 day process it is a 2 day process. There was no trouble with the 3rd party trying to not get my phone replaced, there was no suspicion from the company to the owner of the phone, and there was no hesitation in getting the claim moving asap!

The process was super quick and easy. I was worried that they wouldn't help or that I was going to have to go through a lot of steps. I had been having problems for over a year that reached a point of the phone not functioning so I had to take action. I had a new phone the very next day. I'm glad I continue to pay for coverage even after the phone was paid off.

I called twice for the same device. Both times I was told I would receive an email, to follow those direction both time. I never received anything.. I had to call T-Mobile and complain when the rep was like check the website and that was how I finally processed the claim.. Thanks to T-Mobile not your company..

Warranty on my pixel 4a was excellent, I really appreciate the response and customer service, I received my phone the next day, Thanks to the warranty team Assurant, I was up and running the next day.

I got a replacement tablet the next two days and the process was fast and easy. I love my experience with you guys. I would recommend the service to anyone. I been with Metro for 2 years and love there. This was my first time filing a claim but it was easy.

The phone sent out is showing a BLACK and YELLOW SCREEN. I've been with T Mobile for seven years and this has never happened, I'm really disappointed. I understand that the phone isn't brand new but it shouldn't be. These days a phone is so important. Please contact me as soon as possible.

I needed assistance to complete the claim & visited the nearest T-Mobile store. I was very pleased with the professionalism of both individuals representing Assurant & T-Mobile. I was not able to use the website on my own after it disconnected during a chat; this happened for my lack of skills in using the system. My replacement cell phone was received by express delivery the following day, March 17 or 18. Thanks to all involved!

We waited 20 days for processing the claim and finally received the replacement phone. Went to the Metro store to get it activated. We called Assurant and they said that the phone y'all send us can't be activated and y'all never sent the email with the shipping sticker to print off to send it back. Said within 24 hours. That was 7days ago and still nothing. I am livid. This phone is my 14 year old son's phone and he needs it. Unacceptable on all levels. I paid the $50 so my son should have his phone.

It was quick to get my new device, for being my first time to use it it was awesome. Thank you???? I will totally recommend my friends and family to get the insurance especially when gets new phone, it's totally worth it.???

When my phone stopped holding a charge I called Assurant and spoke to a staff member who took all of my information, said he'd have a replacement phone sent and gave me the instructions for sending in the old phone after I received the replacement. The new phone arrived the next evening to my door and included a postage-paid return label and instructions for Fedexing it to Assurant. Excellent service!! No waiting on hold during the call. Pretty amazing. Thank you!

Took too long. Why do you have to review every time. If it's broke? It's broke. It took over 6 days. Totally ridiculous.. I called twice. And was completely happy with the person I talked to. But that didn't change the fact that it took way too go long. Luckily, I don't need it by for my job or I would be fired no thanks to you.

Takes too long to get through to someone to talk to about your claim on phone. The gentleman I had help though was very helpful with all my claim. My phone did come right away when we got the claim submitted right.

I pay for my granddaughter's phone so I can always be sure she is safe and I can reach her. Service was professional, friendly, and fast. You seem like a great company and customer oriented. Thank you so much!

My experience was satisfactory. Cannot complain about anything. I was just a little confused on how to sent that device back. More instructions are need with that because the box had a USPS label printed on the box and a FedEx label also. I just sent it back with the post office.

It took almost a month for me to get a response from Assurant. I had to walk in a T-Mobile store to get further assistance. Soon as the employee called and got someone the phone that same day I got approved and got my replacement 2 days later.

I would recommend anyone to go through Assurant, they get your claim processed in a timely manner and have great representatives to help you step by step. They also deliver your device with a stamped package to return old devices back to them. Great company.

I appreciate the help I received getting another phone. I was able to chat with a person. I told them what happened to my phone. They ordered a replacement for me. In a couple of days, my phone showed up.

Put in a claim because I dropped my phone, it cracked and the screen stayed black. Received a replacement phone on or around 3/25. The replacement phone keeps shutting down and restarting on its own...randomly. It has not been dropped or damaged.... at this point what should I do?

Very disappointed when I received my replacement watch and realized it wasn’t the gold color I initially had purchased. Was informed that the color of the device is not covered. So this honestly was a disappointment.

Assurant was fast and very simple to use. The website makes filing a claim very straightforward. The shipping was also lighting fast. I had my new phone within 2 days of filing my claim. Would highly recommend them to anyone!!!!

Phone replaced and delivered quickly which was needed. It was necessary that I received a new phone as I needed to maintain contact with everyone. Really really nice. I was not happy with the cost as I also pay insurance.

Experience was great. Phone was shipped and received promptly. Returning the old phone was trouble-free with no problems. $99 price is not bad for replacing a $800 phone. Assurant is definitely recommended!

Aside from MetroByTmobile horrible customer service, when it comes to assisting one in a respectable and timely manner, I would have to say that I recommend Assurant Phone Insurance to any of my friends. I still have issues with my phone service, due to its inept way of keeping their customers longer than a few monthly payments.

I am extremely thankful to the manager who contacted me because of my original review, she listened to what happened and within 5 minutes the issue was resolved, my replacement for locked replacement phone was on the way, I printed the label to return via Fed Ex and all is well. I was impressed they got back to me so quickly because I've had other good experiences that were fast and issue free but this time that wasn't the case and within 24 hours of the issue it was resolved. Well done!! Thank you so so much!

Worst experience ever.. System was having glitches and they made it seem like I didn’t know what I was doing.. I’m very experience with computers.. I did a claims on a Wednesday and I had to fill out 4 different forms on different days because the system keep on saying I didn’t do it.. I even fill a form out with a Manager that approve the claim on Friday.. The system didn’t upgrade until Saturday.. I get my replace device until Monday.. The worst and bad experience ever..

Instead of asking, "Have you sent your device"...you all assume that I haven’t sent it over and that it’ll be a 2,000 fine. One that was so rude and 2 they keep sending me to call the 1-809 but when you call it redirected me to the internet!

The process was not complicated and my replacement arrived the next day! Was able to return my old device by simply using the very convenient return/no postage needed envelop provided with my replacement.

Tmobile admittingly made a change to my plan w/ out me knowing and tried to let you know that and that my plan was changed back to what I had understood it to be all along but yet you still denied mine and then request to switch it back?? Do you REALLY consider yourselves to be ethical acting this way? I have faithfully paid between $6000-7000 each of the past 6 years for 5 lines of insurance coverage BARELY having ever used it and you have raked all that in and yet deny me over $150 difference so my wife and I decided that we will not be continuing to do business w/ you. Hope it was worth it.

I made an insurance claim on my phone. I spoke with a friendly, competent representative who had my new phone to me within 48 hrs. The representative informed me of the website option to follow the status of my claim and I was pleasantly surprised to have an email within an hour stating my claim was approved and my phone was on its way.

Made claim, claim was approved, received replacement Quickly!! Simple process and prompt response!! Awesome job, and definitely much appreciated!! I would also recommend to anyone who is not covered, it is worth it for sure.

If I could give negative stars I would. I paid 3 years for insurance totaling over $300 plus a deposit of $200, just to end up with a phone that is 3 years old and not going to be supported by Samsung. I will have to pay another deductible next year when my apps start failing again. I could have paid the same price for an upgrade to the newest phone in my tier without insurance. This insurance company is a rip off. Metro should have continued with their old insurance company.

Assurant Insurance was very excellent. I report my phone stolen lost and I was just received another phone in the mail within 24 hours. I don't think it would be any greater service than that. They're awesome. I recommend him to anybody.

This is one of the very worst experience I have had since I had this insurance over the last 7 years or longer...tried to blame it on Apple and when we get apple on the phone about my iPhone Assurant hangs up the phone 3 times.. As of last week I’m moving all 6 of my phones from Xfinity. If they do business with a company like yours then I will happily take my business somewhere else.. Very poor customer service!!! Poor service as a hold..

I was surprised at the speed to finish. I filed one day, and two days later I'm on the phone with a wonderful technician making me comfortable about restoring important photos and contacts thought gone forever!! I couldn't be happier and more satisfied... Thank you, guys...

I was very pleased with the ease in both receiving and returning a cell phone. A new phone arrived the day after I submitted a claim and returning the phone was very simple after I transferred my data from my old phone to the new. The customer service rep was polite, courteous and helpful during the short conversation that took place.

I dropped my phone and my screen was demolished... I set up my claim online and the next day was approved and the next day I received a replacement! No hassle nor drama, they constantly sent emails keeping me up to date with the process! I was nervous because usually insurance of electronics means hoops and fires to jump through but none of that!

The customer service rep. I spoke to was helpful. My claim was approved the same day. I did not receive device on the date provided in my email. I received it a day later. Overall the experience was good.

I am giving 4 stars because Assurant itself did a good job in processing my claim and was fast and easy to do. Shipping was fast but the package came damaged and very wet. As you can see in the pictures, the box, the inside and even the sleeve where the phone was it were moist. The paperwork was wet as well. I checked the SD card port to check for moisture and it looked dry so I proceeded to set it up. As of now the phone has been working fine but I felt I needed to report this in case the phone stops functioning at any point soon. Please review attached images of damage. Thank you

I am grateful that I chose to have my phone covered when I purchased it. I shattered the screen so bad it would no longer even turn on. The process to make a claim and receive a new phone through Assurant took less than two days!!

Filed a claim for a lost phone and it took over a week for them just to process my claim. No temporary replacement device was issued. I had to use an old phone with a damaged screen while waiting for a replacement to arrive. I missed days worth of calls and messages because of this. When someone reports a lost or stolen phone why is it expected they go over a week without one, the processing time is far too long

Very professional and courteous. Great customer service. Always kept me informed by email of each step until I got my phone. Would definitely recommend to friends and family and share my experience with Assurant.

My claim got approved quickly and phone arrived just in time. The mobile app was easy to use and very informative. I love the text message feature. With working all crazy hours that was the easiest and fastest way to communicate with a representative. Thank you.

I lost my phone and reported the loss, made my claim Assurant was quick and easy with no problems. I received my replacement phone within 24 hrs. Talk about fast and easy... I was totally amazed and happy. Thank You Assurant.

Really easy process, asked a description of the incident. Approved within days. Very pleased with the customer service I was provided, would definitely recommend to put insurance on your devices through this company.

My phone was damaged. I called Assurant and had to file a claim so that I could replace the damage one for a new one and received it the next day. I am very satisfied with service and happy with my new phone. Thank you!!

Replacement phone did not work. I continually lost sound when making or receiving phone calls. I ended up returning replacement phone and sticking with my broken screen phone. The process of going through the insurance was easy but getting a refurbished phone always worries me and my worries were validated.

My phone was a total loss. I bought you had hit a brick wall until I talked to y’all. Y’all helped so much and was so nice and courtesy about the whole thing. Thanks again for all you guys did to solve my problem.

My phone got messed up and I had to pay for a replacement and they send me a old phone. This is ridiculous. I made payments every month for insurance for this phone and this company have the nerve to send me a old phone. I didn't appreciate that. Bad customer service. Thanks.

Wonderful service and quick response. The only thing I would have changed is to be able to choose another shipping destination. Fortunately I was at home to receive the package, but I usually do not have boxes shipped to my home. We have had packages taken so I would have liked to have been able to change my address.

Very happy with service. Made my claim and the replacement was delivered to me the next day! Hassle free and I didn't expect it the replacement next day delivery however I did receive it the next day.

Paid $6.00 a month then $60.00 deductible and still you people have the the nerve to ask for the cell back to perhaps use its parts, when in reality I paid cash for it. Then if not send back you will charge $. I could see that in a car which you still owe money to the bank but when dont owe money on a cellphone it's just plain rip off.

I put the claim in. The serial number was wrong but no one ever told me it was wrong. I then called back at which time they took my number to call back. The call dropped and they didn't call back. This happened 3 other times. Each time I had to contact them. I had to get angry with the man on the phone before he got my claim processed. This process was terrible.

After a week and a half my claim wasn't processed. I finally used their chat to talk to someone about it and she didn't know why it hadn't gone through yet either. She was able to do it 5 minutes, why did I have to go a week without a phone for a 5 minute process??

My screen crack. Assurant claim was fast and simple. It took one day to process and within two business days I got my new phone. Just took away one star, due to the touchscreen on the new phone they sent sometimes does not work.

My experience was Flawless. The lady in customer care explained to me perfectly what I needed to do, and it was a perfect experience. I always recommend T-mobile to my family, friends, and co-workers.

The shipping time for the replacement phone was amazing, I didn’t expect to receive it overnight. However, the replacement device itself was horrible. When I try to answer calls on the phone it often goes silent and I have to either wear headphones or put the call on speaker to talk. The person on the other line can hear me, but I cannot hear them, it started the first day I received the phone. I restarted the phone and it worked fine for a bit but now it’s not working again. I have to keep restarting the phone in order for it to work. It’s honestly very annoying, I would replace the phone again but do not want to pay another $99 for a replacement when I did not cause the issue. Very upset about this.

The iPhone 7 replacement phone will not hold a battery charge. The phone loses its charge after about 5 hours. After paying 149 dollars I would have thought I would have gotten a better replacement. I feel like the replacement phone wasn’t a new phone.

My phone had a cracked screen and wouldn't charge so I had to go thru the insurance to replace my phone. When I went to T-Mobile I had to they told me that I had to go thru the insurance now. I have it. Works fine except the volume.

Assurant Ins. is the best way to go when initiating a new claim. We have had this company since we've had these phones. The support tech team is fantastic! They have always been respectful and polite through the whole process from start to finish. I wouldn't go with any other insurance company! Thanks Assurant for all your assistance with this painful process, you make this a lot less dreadful guys!

The replacement phone sent to me has had numerous problems which I outlined in another review. It's like they took someone's old phone and reset it then stuffed it in a drawer for a couple of years. I spent a couple of days doing security updates trying to get it to work right. Now...on top of this...Hannah from their customer service reached out to me and the best she could offer to do is knock the dust off of another one and send it out. I explained that I wasn't really interested in going through this again with another old phone. When I asked about a refund she said I would have to send in the device they sent which means...since I already sent in my old one who's problem was just a faulty audio jack...I would be out of a phone which was already paid for. Absolutely incredible. These people are awful.

My experience they was very professional on the phone. Give me the information I need to know to send the phone in. When I do get the phone that I returned it to the store for them to download everything and they took care of it and they did a very good job there so now I'm going to send you out back to phone and thank you.

Everything appeared to work, the new phone for some odd reason could not take all of my data. I brought a new phone, and will be sending you the replacement phone back. Spoke with one of your personnel members and shared that information. March 31, 2021, will be sending you the new phone back.

They helped me find somewhere to the screen fixed, but when there wasn't enough time, they changed it to a replacement phone. The phone arrived in 2 days. The customer service representative was helpful from the time that they answered until we hung up.

My screen on phone was cracked and they handle pretty swiftly by sending me envelope for return and also confirm they received my old phone was a plus for me. Communication is key. I would recommend a friend or relative to have their phone insured.

I am content with my experience. The gentleman who assisted me helped me make changes I could not do online. I was not placed on hold or waited to speak to a representative. Service was speedy. I was extremely content!

Very helpful easy claim process. Phone was received fast. Return of damaged phone was received. Appreciated the notification of receiving damaged phone. All in all process was very good. Would recommend to anyone.

I started the claim because of the device wouldn't charge, a device malfunction, which should've been replaced for free. However, because of a small crack, my claim was denied for the malfunction but approved cosmetic. I feel cheated. I understand that if I wanted to replace the phone because of the crack I'll have to pay the deductible, but that was not the reason I needed a new phone.

Son stepped on phone breaking it. Called the Assurant Insurance Plan number and the assistance was very professional. Easy instructions and pleasant people to deal with. Replacement phone arrived quickly with detailed instructions on how to return damaged phone. Great customer service. Thank You...

Back communication took too long and run around for nothing. I really didn’t like this process at all. So many mess ups and I pay damn near 100$ in insurance and this is so sad to be treated like a number.

I was very impressed with the timely and hassle free claim process. Faster than I expected it to be. I will tell everyone I know about the great experience I had with the device protection plan. Overall it was very pleasant.

My information was taken without any problems, and the new phone was sent to my daughter's address as I requested and arrived one day after it was supposed to arrive. It was more than likely the delivery company's delay. The return instructions were easy to follow. Thank you.

My order came in fast and worked great. I am very happy with this experience. I ordered straight from the Tmobile app and had no issues whatsoever. It was an extremely surprisingly low price and I will definitely use this service again if I have another issue.

I am sending the replacement phone back. I will keep my old damaged phone. I have been trying to download my apps for 15 minutes. Then just had to stop the install because it wasn't progressing. How will the $60 deductible be refunded back? Thank you.

The claim process was streamlined and efficient. When I initially placed the claim, I experienced a little miscommunication from the representative. However, I was able to resolve the matter successfully when communicating with another representative.

I am highly disappointed to get a used phone with a bad screen protector after been deprived of a phone for 8 days despite paying my phone bills and insurance diligently. Also, the box came empty with no charger or earpiece and I wasn't even compensated for the delay and all the mental and psychological stress. I regretted migrating here. I will never ever recommend your network to anyone.

I was completely satisfied. The one day service were very impressive. The carrier came and knocked on my door (great). I use Spectrum for all my online services. Continue to offer great service and I will continue as a consumer. Thanks.

Always easy to deal with. Never a problem with filing a claim. Very fast and responsive. Received replacement fast. Customer service is always excellent. I highly recommend Assurant and the company's services.

Did the insurance claim turned in everything needed after waiting 3 days for approval paid deductible waited 5 days to receive replacement phone all paperwork showed I was shipped a blk Note 20 but what I received was a rose gold Note 20. When I called in regards to the issue I got attitude from the person on the other end of the line.

I broke my phone, had Assurant insurance through Xfinity, they lost my first replacement. I never recieved. Called several days and they had no answers. On the ninth day they reordered another replacement. It took 10 days to get my replacement and it was NOT the same color phone. I pay good money for a replacement insurance. You would think I would get the same color phone a lot sooner than I did, very disappointed!!!!

Replacement device arrived quickly and in perfect condition. It’s beautiful and was cheap in price to have replaced. My daughter loves the replacement tablet way more than the original. We love the mocha colored back. All in all, very good service for my family and I.

You did not have the correct number in your account that was insured. It will take 4 days to turn my phone back on. Should only take minutes. People are polite but your process really is incompetent! Turn my Phone on. ** is the phone number that should be issued... Your computer did not recognize this number so your website is inaccurate also ... very poor customer service!

The replacement experience was very easy and very helpful. The replacement phone shipped fast & was received with no problems. Took to store and transferred file to new, packaged up broken and mailed back. Very simple process. Great insurance to have.

Worst experience ever. My phone was not shipped overnight. I was told to call UPS. I called UPS and was told to call Assurant. I did a 3way call because neither party was assisting. 3 hours later Assurant cold transfers me to T-Mobile. Part of the issue is being routed to people overseas who could care less what your issue is. I tried to cancel my claim because I was going out of town the next day and needed my phone. Oh well lady, nothing they could do. Assurant said to refuse delivery even though I said 10 times, I wouldn't be there to refuse or accept the delivery. Oh well, nothing we can do. The tracking number they sent would not pull up anything for UPS. Which according to UPS means they hadn't yet shipped it from Assurant facility. The first person I spoke to said it hadn't shipped yet either but the so called Supervisor I spoke to last said it had shipped already so it couldn't be canceled.

I paid for the insurance and replacement through you guys. I waited on the new phone arrived. I received it and when I went to activate it. It said it could not be activated. I took it to the Metro store and they tried to activate it. I was there for almost 3 hours. They basically said that I couldn't. They wanted to calling you all and y'all told me to send it back. I sent it back and I was told as soon as I put it in the mail that I would receive a phone the next business day. It has been at least four days I believe since I put it in the mail. I even called you all the second day and they said that I should receive a new phone within 3 days. It's been 5 days since then so so it's been about a little over a week since I sent that other phone out. What is going on?!? Am I going to get a new device or not??? Thanks. Melanie **

For this time around I had a good experience and was very pleased with the outcome. The first time It wasn’t a good experience and wasn’t pleased. They didn’t seemed to want to help me out when I called to ask for the phone to be exchanged for the correct color I had at first. But this time around I can seriously say that it was a good easy experience and the process was easy! Thanks for the help.

Unfortunately I was not satisfied because they sent me the tablet that was not only I want the same one that I have damaged, I already made the return of the one they sent me, I hope they will refund my card and when they have the one I have available they will send it to me.

T-Mobile chat line was very responsive in directing me to where I needed to go to file a claim and providing me with answers I had along the way. He was very happy to help and ensured I was able to get everything complete before he ended the chat. One of the best customer service experiences I've ever had.

My experience went perfect... lost my phone on Friday evening and by Saturday my replacement phone was there. Therefore I will recommend Metro by T-mobile to my friends and family and anyone else because they are what's up!

Ordered a new phone and got it the next day. Was so excited to experience that kind of thing with insurance and cheap price. Will definitely be using this insurance company again if my phone breaks or anything like that.

Phone was broke in dog attack. Replacement was sent out swiftly with no issues... Thanks so much. I would highly recommend getting insurance on any device from here on out and I will always keep it on mine.

The process was major relief, I have all my contacts and work on my phone, the best thing I have done is use Assurant. Great service and the price for my replacement was beyond belief. Thanks!

We made a claim and the replacement phone came in a couple of days quick and easy. The replacement came with packaging for sending the broken one back. They made the process so simple anyone can do it. I am glad I had this coverage.

I dropped my phone and the screen cracked at the bottom. I called and filed a claim. It was approved and the next day I had a replacement phone. I couldn't believe it was that fast. They also sent a pre addressed envelope for me to send to Fed Ex. It was easy and staff was wonderful!! THANKS...

The recent device mailed out to me as replacement was a repaired phone. The existing damage on it was not rectified properly. The device breaks up whenever am communicating.. There's always call drop and not clear.. Is like am still without a phone.. The protection plan is not working for me..

My phone fell onto the concrete from my purse. It started malfunctioning after that. I reported the incident online and they were prompt with replacement of the defective phone. I appreciate their service. The process was easier than this review. I am visually impaired.

I called and everything went fast and they are very helpful and they took every info I gave and they shipped my new phone and my new phone is working fine and everything looks good. I like how they help out with everything.

The service of handling my claim was great. Didn't take a whole lot of time. Receive my telephone the next business day and I returned my damaged phone right after. Thanks again for all your great customer service.

After more than the reasonable amount business days, I still have not received my new phone and then realized that it was returned to the sender. This is of great inconvenience owing to the fact the damaged phone to be replaced is working intermittently.

Assurant made the whole process easy and quick. Received replacement phone a day after I filed my claim with no hassle. All other insurance companies should follow their lead and to think I almost bought a new phone just son I wouldn't have to file an insurance claim. Thanks Assurant for providing a service that was easy, quick and pain free.

This was the worst experience ever! I had to submit my driver's license several times. I emailed it I uploaded it twice. Each time I spoke with a salesperson I was guaranteed I was being processed when in fact I wasn't. It took over 9 days to finalize this process. This experience left me feeling stressed out. Not only was it inconvenient I lost money. I would rather just buy another phone than to ever deal with this Insurance company again. The salespeople were nice but process of retrieving a phone was unorganized. I normally would not complain but this was outright ridiculous time consuming and a shame. People rely on their phone for their lively hood and to be without it for 9 days was disastrous on many levels.

Long story short I had a bad experience, wrote a bad review and just left it as that.. I was working with T-Mobile to see if I could get my phone insured elsewhere.. BUT THEIR REVIEW TEAM REACHED OUT! From feeling UN-VALUED as a customer (who’s been with them for 6 years), Nathan turned that all around! He understood where I came from and expressed his apologies and explained to me the ACTUAL LOGISTICS! I just love that after a bad experience and writing a bad review they were GENUINELY reaching out to see if they can resolve the issue AND take feedback to better their company! AND I LOVED THAT! ASSURANT IS AMAZING! I love them! A couple kinks BUT they CARE TO FIND WAYS TO FIX THOSE KINKS!

Received replacement phone in timely manner. Thank you. Had a little issues but my phone carrier helped me and all is well. I really don’t have anything bad to say overall. FedEx was on time with my delivery and actually dropped it off sooner.

No charger came with new phone. Was charged by Metro 25.00 when I took phone in to get it going..I feel there should have been no charge for placing SIM card in. I have sent old phone back in the envelope provided.

Three years paying a premium (T=$300+), then a $200 deductible, only to receive a refurbished phone that I could buy MUCH cheaper on the open market. I will adamantly advise folks I know to NEVER to use Assurant for any services. Garbage!

Received my replacement LG device via FedEx quick enough I suppose (within 3 days) although the $40 deductible seems high considering the insurance is $7/month and the device only cost $80 new if I were to have purchased a replacement instead.

I was told that I was sent a replacement that I never received. Called customer service in return Getting the runaround. Still haven't Received Samsung watch 46mm. Not Satisfied! Customer service needs more improvement.

The service was great. Great customers service. I had a wonderful experience with Assurant. The customers are very helpful. The service was very fast and on point. They ship the item the very next day.

Was very concerned and helpful. Sympathize with my loss and inconvenience. Was knowledgeable about the product at hand. Let me know my timing was sufficient for next services to receive my tablet. Just like promise they were accurate.

I appreciate the promptness with which my issue was handled. Filing the problem was relatively easy and the response for approval was quite timely. Device arrived quickly and although it is not the same color as the original purchase, it seems to be working to standard.

When I filed a claim on Friday last week they sent a confirmation. The phone arrived on Monday this week and after transferring all info and data to the "new" device I attempted to activate it and got a message that said "device network locked". We spent from 630pm till about 930pm on Monday trying to figure it out. Then they told me that they could not ship me another one until we shipped them the one that they sent me that was locked. We argued and I requested to speak to a manager. I was told they would call me and waited till 1030pm without a call. I got on the phone Tuesday this week at 9am and was on the phone 3 times until 1230pm trying to get it figured out and they STILL refused to ship me a new functional device until they seen ours on the way back. I had to send my wife to the post office to get a scanned receipt so they'd ship me another phone. That phone arrived Wednesday.

Was a complete stressful process. First guy sent me back to T Mobile instead of the person to take my payment. Second girl spoke very very very little English. Could not understand her and she had NO clue what she was doing. So 2 more calls to T Mobile and 1. 5 hours total time spent. The 3rd guy finally took my payment to complete my order. This was so unnecessary. I hope I never have to file a claim again.. It was painful dealing with this company!!!

When I received my replacement phone it was damaged and they would not replace the damaged phone that I received in the mail. They informed me that it was not their problem and there was nothing that could be done. I called US Cellular and they told me that they were to replace it and they still refuse to replace it.

I've never had a company make things so easy for me! I was stressed because my phone, but they took care of me and I truly felt valued as a customer. They got my new phone to me FAST and made it so easy for me to switch phones and send the old one back. Customer service is remarkable, thank you.

I needed a replacement phone. Mine stopped working properly. I received my new phone the next day after filing the claim. I sent my damaged phone the same day and a few days later I received an email stating that they have received my phone.. Thanks. It was a pretty easy and simple process.

My experience was great! I called, they took some information and I received my replacement phone the next day. I mailed the damaged phone in the postage paid envelope they provided. Everything was handled professionally, quick and easy. I'm completely happy. :-)

It was more than 4 years paying my insurance and they decide (very smart on your end) to send me a refurbished cellphone. I bet you could do better but it is too late already. I did cancel all my 3 insurance. It is not worth it to have it.

Received phone promptly and everything from the time on the phone to file a claim to receiving phone went smooth. Returning phone was also made easy. I would highly recommend this service to anyone that has a phone that is costly.

I purchased an expensive Otter case for my iPhone. So what do I do? I drop it on the only vulnerable place left- the screen! Replacement phone came VERY quickly! We were amazed at how fast. Some OTHER carriers (hint, hint) could take a lesson here!

It was a easy quick process. Item actually came earlier than given date. Never had to replace a phone before so this process was really easy. The call agent was very helpful when I needed assistance with logging in submit a claim.

Very helpful but only after too many calls made to get solution. I appreciate getting my phone issue resolved. It shouldn’t take as long as it did on the phone with reps, the form for claim was not explained well.

I am only happy with that experience. Between this company T-Mobile and Apple it was very difficult to receive my replacement. Got put through one heck of a loop! I kept getting switched from T-Mobile to Assurant to Apple.

Filed claim 3/22 expecting resolution w/in promised 24 hours. On 3/25 was told a phone would be shipped out before weekend. It is 3/26 & now they say they have no phones available. None. Zero. They verbally offer to allow me to purchase a phone & be reimbursed at replacement value -deductible but refused to document offer with replacement value in writing. Supervisor told me my carrier would help by billing me for the phone but guidelines for reimbursement require a paid in full recpt. I purchased a phone from carrier AND am having to pay for shipping to my daughter. Carrier wished me luck getting reimbursed. Said to expect at least a month of haggling. I plan to haunt them daily until paid.

So I filed this claim on my LG k51 and after about 2 weeks I finally called to see what exactly was taking so long. For some reason the representative said it didn't process. Received the phone 3 days later. And it upset me that for 2 weeks it was just sitting there but when I tried to return my iphone for repairs I missed the deadline to have it repaired and was basically told I was out of luck. Horrible service. Would never recommend any one who buys an iPhone. Insure thru another insurance.

Everything was good. Phone arrived quickly. Had to run up to TMobile store to get SIM activated in new phone. I used the service to help transfer old data to replacement phone. The tech guy didn't tell me the SIM card wouldn't work. Other than that love having insurance on my phones.

The service and accountability is very poor and I'm going to end all 8 of my lines of insurance because there is no reason for a person to make a claim and it takes 3 days to complete and when asked about being compensated for all of the troubles I was told "there is no compensation no matter what the reasons".

I spoke to two different women, they were both extremely helpful and nice. I also spoke to a man that was extremely helpful as well. They all made my experience pleasant. I would definitely recommend ASSURANT. Thank you.

Replace my daughter phone with no problem. Fast shipping. And very helpful, they answered all my questions with no problem. They were very helpful and made sure they answer all my question and made sure.

Fantastic online service and quick 24hr turnaround. Love the Insurance. I will always use Assurant for future purchases. I will recommend this service to all my friends. I have seen so many cracked phones and there is no need for that since you can always replace your phone anytime.

I filed a claim on a phone that stopped working. While waiting for the replacement phone from Assurant My husband lost the phone that we had filed the claim on. I called to have the claim switched from damaged to lost and was told they could not do that, that I would have to return the phone that I got from the insurance that I pay monthly for or pay the 900 for the phone. Then proceeded to tell me I could not then put a claim on the lost phone to get a replacement. I pay insurance for the phone. That insurance is supposed to cover either lost or damaged phone. They 100% backed out of that agreement. Worst customer service also!

Quick and easy! I advisement broke my phone when it fell under my seat. The screen was shattered. Filed a claim online with Assurant and had the phone the next day! Very pleased with the speed and service.

Filed my claim after 4 pm and received the replacement within 24 hours. I dont understand the deductible being as high as when the phone was brand new and there is hardly anything owed on it. But whatever.

It took weeks to be approved. They didn't ask for any new information but still the process took a while. I reached out and they said it was approved but waiting to process the payment??? They asked if it was okay to process. How long was it just waiting to process? I put all my information in in order for them to process it when I initially did the claim. Not happy with the whole situation.

I wasn't dissatisfied with the customer service part but instead the quality of the product. My replacement phone stopped working all of a sudden. I ended up having to take a detour on my way home. I got lost I couldn't call for help and It was late at night. what is the point of using insurance on my devices if they are going to send me junk.

So Assurant sent me a new device after filing a claim and when I had sent back my old device the mail carrier lost my package and I reported this to assurant's spokesperson after receiving a letter stating that I would be back charged and now I am being charged because they still have not received my old device even though I was not responsible for losing it.

I spent hours on the phone with this company & US Cellular trying to get this resolved. I paid for the protection + for the phone for over 2 years., then on top of that I had to pay $175 deductible & had to return the damaged phone. A real pain to work with, the website is not helpful.

I thought when I had to get a replacement phone I was getting a new phone instead I got a refurbished one. After all of the monthly insurance payments I make over the past two years and I had to pay $100 for a refurbished phone. I don’t think that’s right.

I cannot believe how easy it was to get a replacement phone. I would recommend this to anyone. The return envelope was included with the postage paid. The new phone was exactly what I had before so there was no learning curve with the new phone. Thank you. Dave **

I spent a total of 14 hours on the phone over a 2 day period and talking to more than 5 customer service representatives and 3 supervisors and being told over and over that my “Boyd’ was covered under manufacturer warranty or that I had NO coverage even though I paid for coverage and my phone was inspected and approved by T-Mobile for insurance. Initially I received a denial based on your standpoint that my device was under manufacturer warranty. Even though I explained numerous times that I bought the device in 2018 and my warranty expired in June of 2019. Finally after T-Mobile spending 2 hours on phone with you and myself another 3 hours I received a 2nd letter approving my claim. It should not have taken 14 hours and 2 days on the phone and me being rude to get coverage that I pay for.

I am amazed, actually, at the speed that Assurant approved my claim and sent me a replacement phone. The whole process only took three days and zero headache. I highly recommend Assurant for wireless insurance.

Not very helpful... when I wanted a return or cash refund. I paid $250.00 for a replacement iPhone... called back same day 1 hour later. They told me they had already requested a new phone but their website indicated that they had not even sent the request thru! So 3 days to get the phone to return and 3 days to return the phone. 2 days to say that had it! How they said 10 business days to issue a refund. Why don’t you just credit my debit card... you took the money in 10 seconds but it will be at least 3 to 4 weeks before I get my money back. Very dissatisfied.

With Xfinity mobile protection plan thru Assurant it took only a few minutes to submit claim for my broken phone. The replacement phone was delivered the next day. Inside the box was also a return label to return the broken phone. So easy!!!!

I lost my phone by accident. Filed a claim to use my protection plan to get a new phone. I had paid my deductible. Next day they sent me a phone that at the Metropcs store were not able to connect because it was block. I never got the prepaid UPS sticker to send it back out of charge. I had to pay the UPS out of my pocket $14.49 to send the phone back. I was without a phone for a week. Very inconvenient for me because due to my health I have to travel to the hospital various time during the week.

I was sent a replacement phone and it arrived quickly like with 24hrs. Phone worked except for the camera! Tried everything to get it to work. They were supposed to send me a mail slip to print out so I could send the phone back, well it never came in my email. Called a second time and it didn't arrive in my email. NOW I'm waiting for them to sent it through mail. So I have to wait to send it in and wait for the to receive it before they will send another! This is my 12yr old daughter's phone and she's going to be without a phone again for days because their CSR don't know what they're doing. Did I mention I paid a deductible too! Very upset over this. This is a situation where they take your money every month then you pay a deductible for people to not help you and send you broken used products. This is my kid's phone to have for safety and emergency purposes!

This was the second phone within 6 months that I had to get replaced due to the charging system. And each time they made me keep the same phone charger. I won't use it anymore because I'm not sure that the charger could be some of the problem. The phone is ok not enough features.

Awesome service!! It was so easy to file a claim online and my replacement watch came the next day! They sent a postage paid box to ship the broken watch back. So easy and fast! Very thankful for Assurant!

My phone broke on Christmas and because of a address problem on your end it was Mar 16 before I got my phone. I was obligated to make 3 monthly payments while I had no phone. 2nd I paid $1k for a phone & you sent a ** PURPLE replacement. If someone spends over $250 on their phone they should get what they paid for to the color. If you are out of that phone in that color you send an upgrade phone that has an overhead cost that is reasonable. OR ARE YOU TOO GREEDY for that?

The whole process for making a claim is tedious and I would not recommend this service to anyone. I am trying to switch service providers because of the Assurant insurance. I do not what to deal with them again.

Daughter lives across the country, so can be difficult to take care of issues like this. However, every step in process was handled on a timely basis and the customer service representative was very thorough and thoughtful.

Great service, Very easy to use and understand, Very Quick response time on getting a replacement Phone. I would definitely recommend this service to anyone. Very courteous and knowledgeable employees. God Bless.

I'm not usually one to bring up negative experiences but this one was awful. I received damaged equipment (not my fault) and had to return. WOW! ONE OF THE WORST EXPERIENCES EVER. I asked to get the replacement expedited (again, not my fault that I received damaged product) and they couldn't do. I asked that another one be sent and was told that damaged unit had to be in "In Transit" status. I dropped damaged phone back yesterday and had to elevate to Supervisor so they could override. All this extra time that Assurant thinks that I have! NOW I get to spend even more time on the phone with Tmobile explaining to them why they won't have the original device within 10 days... Terrible Terrible Terrible.

Phone arrived swiftly. Thank you for helping me get my order faster. I only disagree with the price of deductable. I was told it was $50 when I added the insurance. But I ended paying $60. I would have liked to pay the price I was quoted.

My screen was cracked and they fixed it with no problems...didn’t take long at all. I shopped while they worked on my phone. I just hate that I have to drive over 30miles to get it fixed. Wished y’all offered services in my hometown. Thank you.

This is a great company. Claim was approved same day claim was filed. Received replacement phone following day. Staff is very professional and have great people skills.. Very pleased. Would recommend!