Assurant Phone Insurance Reviews

This was the second time one of our phones was dropped and broken but there was no probs getting a replacement fast. :)! We placed the order on a Saturday night and by Tuesday the replacement was here. We're having trouble switching over because can't open the old one.

Everyone I talked to on the phone was very helpful but the website was frustrating because it forced my shipping address to be the same as my billing address or permanent address which are not the address I wanted my new phone shipped to.

Easy to use and very accurate on their process. No issues. Very easy to use online process. Even when you call them for any questions they care and make it easy to talk to. Get your questions answered.

Damage to my phones from a fall. The service was very nice and easy, very fast and not expensive as other carriers....Very satisfied....Would recommended to friends and family for cell phone service. Very pleased ..so thank you for your help ....

The phone that was sent to me did not work. I had to get a replacement for the replacement. This was a bad experience. I hope I never have to go thru this again. The process took away too long. Tmobile should have phones available at the store.

I have replaced a phone under my phone insurance plan previously and it was a nightmare. I was not looking forward to filing this claim. The screen was cracked in a fall and there was a shard that cut my face every time I answered the phone. Assurant made it easy! Everything from the claim to tracking my order to returning the old phone was so simple! Thank you for your prompt response to my situation!

I lost my phone and call the assurance. It was on Friday. I paid the claim and had complain about being without phone. To my greatest surprise I got the phone delivered the next business day. That was awesome to me how reliable Assurant are.

Everyone has been very nice and helpful, thank for not making this a problem, very efficient. Was thinking of changing companies, but not now with this experience, sending another phone in a day and then send the other back, what more could you ask for.

Easy to complete the application form. Received an immediate response and the replacement phone was dispatched. We were very pleased by the entire transaction. This is an easy company to work with. We recommend Assurant for phone insurance needs.

Easy and practical process. Very please, delivery was on time. Customer reps are courteous. I been with T-mobile and every time I have a problem with my phone I just have to call the insurance and they will take care.

Easy online insurance claim. No need to stay on the phone and wait for your call to be answered. My replacement phone arrived in 2 days. I would recommend Assurant to anybody who need phone insurance coverage.

It was very easy filing a claim and I received my phone the next day via air mail. I didn't even have to talk to anyone aside from my cell phone provider. I was able to file my claim online. I recommend!

My replacement phone was stolen off my porch bf I could get to get it and I called let it be known. And I have been told they are not gonna file the device stolen and send me a new one or at least refund my 60 dollars that I had to pay for my part of insurance. Said I have to write corporate office says that selling way I can get a hold of them that there's no phone number for them. I am really unsatisfied with the service that I got from you.

Simple and fast process to replace phone after lost. Very fast and simple. Will get Assurant insurance again. The claim process was simple and very straightforward. The ease of navigation was user friendly. The phone arrived in 1 working day.

My daughter's phone screen shattered & needed it replaced. Seriously expected to take forever. Would take longer. I was wrong! It took me about 5 min from starting to "your replacement will arrive on."! I would definitely recommend!!!

I was sent a defective replacement phone. I had to call back requesting another phone. Both phones were shipped next day via FEDEX. Returning defective was super easy with prepaid mailing. The chat box should allow me to attach picture or copy and waste image or message.

Easy to file, easy to receive. You can't ask for better! I stopped my phone, it landed on a curb. Or cracked the top corner. It broke it enough that I had to replace it. I filled a claim online. The new phone arrived the very next day. I sent the old one back and boom! New phone again.

It was the worst experience I've had with a phone replacement. Had to speak to over 4 people on the phone for over 2 hours, to then be told they need 5 days to review the claim. I didn't know the claim was approved until I saw that the deductible was taken from bank.

I need another phone. The phone lags and I was hoping it would change. I tried deleting apps. Turning off when charging. Putting infuriating on my SD card but nothing helps. NOW, Two days ago the fingerprint sensor is extremely hot and doesn't work.

The claim was processed quickly and efficiently. My replacement phone was delivered the next day. I was extremely impressed with the entire process. I would definitely recommend Assurant to take care of insuring your cell phones.

It took forever for me to get my phone back. I had made two prior claims before I ended up making a third claim. First claim said I had no insurance but I did. The second claim answered all of my questions wrong where I could not get another phone back by the customer service representative. The third customer service representative was fine and I got my phone but I give you a two in a rating because I should have never had to have gone through this as a customer. A loyal customer.

My phone was damaged the day before my surgery. My touch screen would not function. But would still ring and the alarm would still go off. The phone was sent to me Promptly. And greatly appreciated sentai was down for several days after surgery. Once I felt better I was able to get to transfer completed. Thank you for excellent service.

Horrible company. They never honored contract. Cornelio and Jeff his superior needs to be fired! Never been tested this bad in my life I would never recommend anyone. I pay for insurance to be protected not so you can trust my words around to not cover my damage. I hate this company. I hope it falls.

When my phone was stolen, I immediately call my provider to turn the phone off. They checked to make sure that no other calls had come in. The online process trying to get to someone to file a claim was a big problem. I could not get through to submit my claim. I had to go into the store and they called so that I could finish the claim. Online was a hassled.

Screened cracked on a Wednesday. Had a replacement the next day! App was super easy to download and user friendly. Great service! Got email updates and tracking on my phone. Made it so convenient. Thank you!

Was able to go online and complete the process and my new phone was delivered within 72 hours of approval. Very smooth! My new phone came complete with directions and pre addressed envelope to send my old phone in return.

The best insurance ever and great customer support. Yet the best professional and skilled agents. It only took them 15-20 minutes to gather My information and solve my problems with compassion and diligence.

Very easy process with fast turn around. Received my replacement product at my front door less than 24hrs later! Easy to reach out to live person for confident answers to questions. Very satisfied and relieved was so easy and stress free.

The online claim process was easy and straightforward. When I had a question, the telephone service was very helpful. The new device arrived as promised and looks to be brand new. The package included a prepaid return envelope.

The online claim process was quick and easy. The shipment was quick and I received a brand new phone. I was very surprised and pleased that I didn't receive a refurbished phone. The return of the old phone is also easy.

Every time I called the service is excellent. Very helpful and cooperative. I'm really pleased with your service. This is not the first time that I get a five stars service. Fast service, clear understanding with the employees. I'm really thankful with this company.

Entire process was very easy and quick. I filed a claim on the app and received a fast response. Was able to pay deductible online and the replacement device was here two days later. Return of old device was easy as well.

It was quick and easy. Thank you for the speed with which it was handled and for making it easy and simple on my end. It was no fun using my damaged phone but you made sure that I get a new one as soon as possible

I made a claim online which was relatively quick and easy and took less than 10 minutes to complete. The next day my replacement phone was delivered. If I have one complaint it would be the serial number is a huge number. I linked to the Assurant site through my carrier and I wish that number would have transferred over. In fact, I think all my info could have transferred over, but I am more than happy with the service.

They claim process was very easy. Representatives were also very helpful. After paying deductible phone was received the following day. Awesome service. I did not even know how to start a claim but was guided through the entire process.

This was by far the worst claims experience I've ever had with any customer support. I broke my phone and was instructed to file my claim online. I did so and provided the phone number of a phone I could be contacted on in case anything came up, as my phone was broken, NOT the phone number of the broken phone. This was NOT indicated by the online claims process as shown in the attachment, that the phone number they requested was for the broken phone. As I continued through the claims process, there were multiple questions asked to confirm the identity of the phone broken (including the IMEI of the phone), so why would the phone number of the broken phone be needed.

This was by far the worst customer service/website disaster that I’ve ever experienced. I had to submit my identification at least 10 times and every time I called I was told something different. There has to be a better way to verify a customer than having them send in a photo id to be verified by whatever system that’s in place. It took 2 weeks to get my phone!!

Assurant sent me the wrong device a phone instead of a tablet. And gave me the third degree in obtaining the correct device. Didn't want to take responsibility of internal error. Treated me like I had filed an erroneously claim when they knew the error occurred within their organization. After receiving many apologies I still received unfair treatment.

I broke my phone and filed a claim for a replacement phone. When I received my new phone in the mail, immediately went to the Metro PCS store to have it activated and set up. While the store associate was trying to set up the service on my new phone, she informed me that the phone was defective and that I would need to send it back to Assurant and request another one. She called them and they were supposed to send me a prepaid label to my email to get the defective device back to them and send out another to me as soon as the tracking was available in the system. I agreed, as it sounded like a simple thing to do. Boy was I wrong... Here I am 4 calls later to request that shipping label that they have never sent to me. I even called and asked for the address because I was willing to pay to ship it to them because I really need my phone. I don't know what else to do... It's two weeks later and still have no solution.

Service was bad. The phone I got in the mail the screen protector or plastic was in trouble condition and on the back of the phone came when a big key mark or line. I paid for the service monthly. You think I get a better phone. Plus the replacement screen hold a lot of dust, my old phone wasn't like this... SMH.

Had a great experience, my device was delivered fast. Very few questions asked to do my claim. NOTHING I couldn't answer questions are starlight to the point and makes it hassle free to do my claim. Thank you very much.

The replacement phone has a bad battery life. The battery is far worse than the last phone which l used for a very long time. I would like a phone with better battery because l am having to charge often.

The service rep I spoke with on the phone was very nice and helpful. All my e-mails came through in Spanish for some unknown reason. She did make a mistake and tell me my phone would be upgraded to a Note 10 so I was a little disappointed when I saw the Note 8. But everything else was great.

My mother has been ill for awhile but became extremely ill more recently requiring more attention. I had problems finding time for myself to take care of personal needs. You were very quick to respond to my needs in replacing my phone hassle free. Even though I pay for the coverage, a lot of companies still make you jump thru hoops before they'll actually help. Thank you for not creating additional stress for me.

I had some issues with the MEI number and Apple care and the Assurant rep stayed with me, On the phone! through the entire process and when she realized what was happening stepped in and fixed the problem for me. I wish I knew her name but after weeks of frustration she fixed it and saved me from losing my mind completely. It was amazing and thank you!!

I had accidentally dropped my phone and got a crack on it. I filed a claim and got a replacement device within two days. I returned my old device via FedEx, convenient, near my location. Overall I am happy with the experience.

My experience was very thorough and easy. The insurance tech was very professional, patient, and helpful, and also friendly. Whole process took about 15-20 mins. Easy peasy. And the delivery was so quick.

Thank you, Assurant Representatives, for your help in processing our claim for a lost cell phone. Jonathon and Laura are terrific representatives for your company. Kind, calm, helpful, efficient, thorough, and very professional.

The neighbors brought it over. They were on vacation so didn't know that it had been delivered to the wrong house. Thanks though. The customer service lady I talked to about the phone not coming to my house was kind of rude. When I asked her what I was supposed to do about not having a phone for your guys 10 to 14 business day investigation she was all "I'm sure I don't know". I mean RUDE.

My insurance claim was processed and I received a replacement phone very quickly. I believe it only took 2 days total. From start to file to new phone in hand. Definitely it is worth the monthly fee and deductible that I was charged to keep this insurance on my device.

We got the replacement phone sooner than expected. Rep was very nice and helpful and took care of us in a timely manner. We were very happy after being aggravated that the online services did not work and we had to call, but it was well worth it.

I submitted my claim on April 10th. I did not receive my phone till the 20th. They sent me the wrong phone. They would not send me another phone until I sent the old phone out so I did not receive my phone for another couple of days. This was the worst experience of my life with using any type of warranty. I would never recommend this company again. The customer service was rude. The experience was awful the fact I have to pay $20 a month for insurance and wait almost 3 weeks to receive my phone. It's a joke. Believe me. I'm going to report this to every rate and review site I can find for Assurant.

First things first, the customer service reps are absolutely amazing. They're so nice and helpful. I've had plenty of time to speak with them because I've had to call three times. The first was the claim due to my device malfunctioning, the second was because the replacement phone I received came with a malfunctioning flashlight and the third time was to call back after ANOTHER replacement was delivered and the flashlight on the device was not working properly. I've wasted my time transferring my data from phone to phone to phone. This has gotten absolutely ridiculous.

My new phone keeps blacking out and wants to turn off. Or will do it often. Please send me another replacement. This one has issues. I have a toddler and I work full time. I use my Jhonson for business. I cannot have my phone have issues.

Very pleasant and straightforward. Everything came as it was told it would come. It was just like the phone that was broken. Only one problem with the picture gallery. All of the pictures haven’t come through from the old phone.

I had to be connected to you thru t mobile 3 times. Each time I was disconnected. 2 times no one could seem to help me. Very bad service. Took me 3 days to resolve then you sent me a refurbished phone not a new one?? I have been with t mobile for 24 years. Time to look for a new company without you.

Horrible experience, first time filling a claim with my insurance paying 20 dollars for each line every month, and been without out phone for a month already, first they was having trouble completing the claim or processing the claim whatever, then they sent a replacement device and fedex left my package outside unattended. Someone grab it so when I contact Assurant they told me I have to wait 15 day so 10-15 day more without phone. They said they have to track the device and investigate. Plus I work with my phone because I do uber so imagine. Thanks assurant. I’m still waiting.

My husband's phone screen got cracked. Assurant was wonderful helpful. My phone was delivered and mailed back in a timely manner and it was super easy to switch the information from one phone to the other.

I can say my experience with T- mobile representative was very excellent. The guy was very patient, good listener, very knowledgeable with his information. He gave me all the answers l desired to know, pertaining to replacement.

My phone got wet but then started working, the reps recommended that I still trade in my phone because it might glitch out. I was going to keep the phone that got wet. It was a good recommendation, they could of just let me keep my old phone and said nothing to save money, but they were more concerned about me than giving me a new phone. I think that speaks volumes.

I Lost my phone and it was replaced. I was very impressed that a new phone was sent to me very quickly, I'm very satisfied with the service in all ways. I would strongly suggest and recommend that insurance is purchased to protect your investment.

Submitted claim and heard nothing for days while I tried to get customer support to follow through. Five days later I had to involve T Mobile directly to ensure order was processed. Was told shipment was next day but did not arrive for three days.

The process was clear and easy. The agent was courteous and professional. It was the support that I needed, and it was appreciated. *I had to take the new phone to a couple of T-Mobile locations to set up the new phone. Unfortunately, I lost the majority of my phone numbers, addresses, and all texts, photos, and other information, which is why the support from Assurant was so appreciated. I put the phone in the mailbox on April 26, 2021.

After I reported my phone lost. Assurant should have expedited the matter. Phones are so popular nowadays, that most clients work through or with a phone daily, so ONE DAY without phone is a convenience. Once the claim was approved, my phone arrived expeditiously.

I got a letter they did not receive my damaged phone and will be charged $900.00. Insure the package with USPS. All the supervisor could say is contact USPS. Ask him to contact Tmobile to see if the phone was turned on with IMEI. He just transferred me without staying on the line since they don't communicate with each other.

Replacement device arrived quickly. It was a pain to get it activated which was Metro's fault not the company that provides the replacement devices. Once activated I discovered the camera has some issues and won't allow you to take pictures with the normal camera. (You can access the camera via apps like Facebook.) I had the gentleman at the metro store look at it and he says it's probably because it's a refurbished phone and there's nothing he can do. I'm probably just going to have to live with it.

I called to put in a claim for a lost phone on 4/15/2021. I got an email confirmation 4/16 @ 8:26 AM. I assumed it would be mailed off that day. In the past, it has always been overnight shipping. I did not receive the phone till Monday. Not terrible, but I hate to be without a phone.

Got my replacement device & my return shipping package in an orderly fashion. Great service! Would recommend to anyone who needed insurance for their smartphone or any other device for that matter! Thank you!

The display the technician replaced with does not respond to my inputs properly and registers inputs that may not be reversible. There is a note on my claim for this matter and the tech has been aware of this matter for over a week with no resolution from his end. Ben claimed that "He would contact the insurance company" But I'm not so sure if he has. Links to video proof of display not working properly. **

They did an awesome job, my phone was sent out promptly and gladly surprised to get a slightly newer phone due to mine being outdated of sorts. Easy process to do claim with. Will keep trusting Assurant for my needs.

Quick and very easy. And customer service was great!! It was easier than Apple Care. Make two claims. One here and the other with Apple Care and I’m still waiting on apple. But this insurance had the other phone here within 48hrs!!!! I would highly recommend.

Great. Thank-you. Very fast service. Appreciate the service after breaking my phone. Awesome to have security when an accident happens. Thanks again for the fast and convenient service that you provide.

Very efficient with the response of approval to replace my phone. Alerted daily of when the replacement phone was shipped out as well as the ETA of my replacement phone. Received it within 2-3 days time. Very pleased with efficiency.

Everyone I spoke to were very kind and courteous. Very helpful. My grandson's phone had completely broken when it fell off of my balcony. I was afraid I would have trouble because of his carelessness. Thank you.

Great! I would continue to use this insurance it’s been a great experience fast, dependable and on time! Never the less the online steps are self explanatory! Great job. Everyone should be covered by such a great company.

The process was super simple, it only took a few minutes to complete. It took my phone almost four days to arrive but that wasn’t an issue for me personally. If you need it sooner than that it could be an issue. I would recommend Assurant to anyone looking for an insurance option.

I broke my screen. Replaced the phone in 3 days, no hassle, the day I got my new one it fell out of my pocket and cracked. Let's see how they do in replacing this one then. I'll make my true review until then. I've no complaints as to how things were handled.

I was delayed my shipment because of a address verification where I was never reached out to confirm the address. This impacted my ability to use my device for my other job. Terrible customer service.

The claim was made late Friday morning and I didn't expect it to show up until maybe Tuesday the following but to my surprise they came the next morning Saturday through FedEx. In my opinion that's excellent service. Everybody is a rockstar to whom I spoke with, so yes I would recommend your company to everybody.

My experience is great. They sent my phone on time and it worked very well. I would recommend this insurance to anyone. The phone was easy to transfer all my information and the contact to my new phone.

Process was quick and easy. Would recommend to others the importance of insurance. It is much appreciated and more affordable than having to buy another brand new phone every time something happens out of your control.

Using chat to check status of return so I don't get a unrecoverable fee and just got cut off so I don't know if my damaged device was received or not. Horrible. Probably gonna get charged 900 bucks. Thanks.

I waited at home all day by the door excited and never received my phone which Fedex said they delivered to someone walking up in the street that knew my name didn’t get no signature, didn’t get no Id proof. He said the name she said matched the package so he handed to. I quote his own words some young ** chick wearing tie dye. I am so beyond upset. I have paid my deductible plus a extra 30 for weekend shipping and I don’t have my Money not my phone. This is a very urgent matter. I will appreciate if someone can get back at me ASAP please you. Can reach me on my government phone number at ** please and thank you.

I wish I could leave no stars. I put my info on the website twice and called multiple times to talk to get a replacement phone and it didn’t get approved until I had to call again. I legit did not have a good time with this one.

My experience with my replacement phone which is refurbished and in that lies the problem. I have had trouble with this phone since the day I got this phone about a week or so ago through Assurant. I want a new Samsung A21 so I won't have to experience any of the problems I have with my refurbished phone. It took metro pcs 45 min to get apps to work so I can download apps and this phone don't even register as a metro by pcs phone. Very unsatisfied with the whole deal with this phone. I ask myself so this is what I get when I get a insured phone through Assurant? I guess company more concerned about saving a buck than having customer satisfied.

Everything went smooth. The only thing is that I had to pay $50 bucks but it was well worth it for a phone priced somewhere at $250. I order my phone and the next day was shipped very fast delivery overnight and couldn't be happier with this phone insurance called Assurant. Thanks for making things easy.

Spoke with your superior who said she would contact me within 24 to 48 hours. After the results from FedEx: claim **. I have not heard back nor has a replacement cell been sent for the one that was not delivered to my home on 4/19/22. I was home the entire day. Please help. RS

I was able to file my claim quickly and without any problems. They were expedient and really seemed to have my best interest in mind. I will recommend them to anybody that I know who might like their services.

Nice and helpful. Thanks for all and thank again. I’m very happy. I don’t know what I can tell you about your service. Very good experience. All team is great and understanding how to help the customers.

The process lasted from April 12 to April 17, 2021. Each time I provided information and was assured that that was all I needed, then something else would be needed. I was on the phone each night for extended periods of time. One night I begged them to please stay on the phone with me which I found out is not protocol. She got special permission to stay with me. I think her name was Leeann. She put me in contact with Lee. They both stayed on the phone with me which made me feel better. I had been in tears on prior calls from not getting help and having to listen to the entire introduction process when calling in. Then I had been dropped from calls and chats. I was at my breaking point.

Claim filed 03/17/21, rec'd replacement phone with envelope package to return damaged phone. Mailed damaged phone around 3/28/21. Rec'd letter from Assurant no phone rec'd. Called Cust Svc Rep. Said envelope rec'd but empty. I know for a fact that the phone was shipped. Filed claim w/ USPS, phone was shipped to Warehouse. Please conduct investigation in warehouse, read several complaints with BBB and there are similar complaints.

It took much too long too long to receive the replacement phone. I entered the information, paid the deductible on Friday, I was told that I would have the phone by Tuesday. When it had not arrived by Thursday I could no longer be without so I found it necessary to purchase another phone with a new number because I had an online doctor's appointment Friday morning that I had to be available to for. The replacement phone arrived that afternoon so I now have two Motorola 5g Ace phones with two different numbers.

After already having been without my iPhone for a whole month because Assurant required me to attempt to go through Apple for my phone repair/replacement first only to get my damaged devices returned back to me, I can not say that I was very happy about the 3-5 day wait for my case to be “reviewed”. I have NEVER had so much trouble with getting a device replaced through any mobile protection plan I have ever had.

My phone was stolen & I was approved and had a replacement in a couple days. Awesome company. Definitely worth the money. Wouldn't know what to do without them. Goes above & beyond for their customers.

Assurant was one of the best companies I’ve ever worked with, they were efficient they understood the problems and they corrected them! I thought they were very fair and I would recommend them to work with anybody, I was quite pleased with their service and the outcome!

I purchased 360 coverage insurance for my Galaxy Z Flip phone that cost $1450, paid my $99 dollar deductible. Never once did customer service advise I would not receive my Z Flip as my replacement phone. Company sent me a Galaxy S21 Plus a phone that only cost $1000. Customer service told me if I didn't like it they would refund my $99 dollars and I can keep my damaged phone. Spoke with manager Jessica or Jennifer who told me I should have received a phone of equal or upgrade and she would call me back in 24 hours. No return call.

Really appreciate Assurant. Helped me a lot and would definitely recommend this to anyone who lose their device. The customer service especially helpful, as well as the time frame for shipping was very fast. Excellent service!!!

My damaged device was a LG tablet. I called Assurant and I assumed I would be given another LG tablet. Instead I paid them $49 deductible and got an Alcatel tablet. Needless to say I am not happy. This device is not as good as the LG. But I guess you knew that.

Received new phone quickly. Mailing back damaged phone couldn’t have been easier. I placed it in package and dropped at post office outside mailbox with no problems at all. Was given wrong info at store and when I called in, they helped me quickly. Thank you.

The rep was very rude and nonchalant. I wouldn’t do business through this party again. I will contact T-Mobile to cancel insurance coverages. She could have apologized for her rudeness but instead she hung up on the call. At least the T-Mobile rep was there to witness it.

Was handled professionally and expediently! Delivered next day as promised! Process was very easy! No problems encountered. No more words to explain or describe the experience! Very nice experience. That's all!

Everything was good except one thing. I got my phone quickly and it was easy to hook up. The only thing is my previous iPhone was the beautiful bright red phone. They sent me a rose Gold colored phone as the replacement. Obviously I did not want rose gold. I wanted and expected the red phone same as what was being replaced. I did not complain because it would take even longer to get another phone and I was thinking maybe there is no red one.

My experience was a good one. This was my very 1st phone..& I ended up having it for years. Lol. So this was my very 1st experience with all this. Thank God Jean, (the girl that helped me from Assurant) was so nice. Replaced my phone with an upgrade beautiful one. Tmobile walked us thru the navigation, with no charge. I've been With both about 5 years. Thank you both.

They were very helpful in replacing my phone and in a quickly manner. All I had to do was pay the requirement and they sent me a replacement phone within the next few days and it was in great condition with no scratches.

Excellent, expedient and proficient. The customer service representative exhibited a knowledge of the procedures and product information. She made sure all the necessary information was completed to expedite my claim. The Android was delivered promptly as promised. Thank you.

My galaxy S9+ was delivered to house, after some few days, I love your services. Love Tmobile, since am using the network the services was ok. No disappointment. My galaxy s9+was delivered. Thank you so much Assurant company.

Your timely service is crappy. I use my tablet for work, it was not for 2 weeks before I got my tablet and then the new was one was malfunctioning. I expected a 2 day turn around not 2 weeks. I get a 1 star for timeliness.

It was a easy refund and exchange. I love Amazon. I was able to get the right part I needed with no hassle and customer service was great also. I was able to hook up my dryer and wash and dry my laundry.

Very easy and very professional staff. I received my new phone the very next day! I mailed the broken phone back the following day and received an email when the phone was received on their end. Very simple and easy return system.

My phone was delivered on the 14th. I never received it. I immediately called the company. They expedited and investigation claim. They said for 2 to 4 days and since then I still have not received any emails. I have not received a replacement phone. I do not know what to do and now I have to pay the phone bill tomorrow for something I have never used. I am still missing phone number **. Please help me, PLEASE.

Website claim is lame but I kept calling for status update helps me locate my claim and problems solve afterwards. I would suggest to claim it at Xfinity store for faster service and call the toll free number to check your claim.

Thanks for quick response in getting a new tablet out. Not a lot of fuss. Very easy. Online process was easy and quick. Return process was very simple. Tablet set up went smoothly. Process was great. Thanks again.

Broke my phone. Called, placed a request, paid the agreed upon fee, the next day the phone arrived. Worked perfectly! Thank you for quick response, and following through on your end of the contract.

The replacement process was easy and quick! I appreciate that! The customer service was good and they explained the process to me and took good care of me. I'm glad that I bought the insurance coverage. I saved a lot of money and the replacement phone looks brand new.

I would like to thank Assurant for quickly accepting my claim for a new phone and sending it the very next day. It appears Assurant made it a top priority to send me my replacement as soon as possible. You cannot get any better than less than 24 hours. What a great job. Thank you!

Relatively quick and easy to file a claim. Was approved immediately and I had my replacement two days later. The self addressed envelope it came with, made returning my damaged device super convenient.

We had a great experience and got our replacement phone within two days of the claim. We would recommend this insurance company to everyone! Plus they gave us a free upgrade because our model phone was no longer available!

Very fast replacement, great return packaging, easy process. Glad I used this service for my family's phones! Great responsive email contact. A true value for dealing with broken phones. I was surprised how quickly we were taken care of.

The replacement phone is worse than having the phone with the cracked screen. It freezes, stop working at times, blinks on and off, wifi limited in areas, does pair well with other device. Straight garbage. I thought I would a duplicate of the phone I had. Not a downgrade.

The screen protector that came on the phone was damaged and the reason for the replacement was a cracked screen. Clearly seemed like whoever packaged the phone just threw it on and dumped it in the box. Poor packaging. Also I ordered on a Sunday was promised 1 day shipping, was told I'll have it by Tuesday and got it on Wednesday. Also the rep was exceptionally rude when I called to place the order.

When I received my replacement it was cracked.. And I called to speak with a customer representative but didn't have my 8 digit PIN so they wouldn't help me... I already paid my deductible and would like a new device that is not broken. If someone could please get back to me I would appreciate it.. Thank you.

The short of it is: Assurant sent me a letter stating that they did not have my device and that they were going to charge me $2,000. I had confirmation that I sent it and called them to complain. ONLY to be told that the warehouse had not checked it. After which I was told for the FIRST time this evening they cannot correct the claim from broken to lost, which was not my fault as I did not place the claim. The manager apologized and said I was correct that no one has ever told me that and that she did not see it in the notes. The lack of communication and customer service is disgusting. This phone was for my 11 year old and Assurant did NOTHING to correct their error of terrible communication.

Was easy to complete the process for the insurance and fast replacement, they send a new phone the next day. Professional and friendly service. Assurant provide an excellent service to resolve my situation. Thank you.

I received very professional service. The customer service representative was very patient and guided me through the process. The replacement phone arrived in the time that was promised. Thank you for the great service.

This company showed great concern and was very helpful. My device didn't take long, which was very satisfying. Thank you for you professionalism. I would recommend this company. Please keep up the good work.

I had my phone stolen on 04/13/21 and I filed the claim which was under review for 5-7 days and then they closed the claim without informing. I then called Assurant and spoke with the supervisor and he filed the claim for me because he said I filed it under wrong section and now again without getting any notification I see the claim was NOT COVERED. Even though the phone was a theft which has to cover under the insurance policy is shown as not covered. And I called the supervisor again and she said I would have to write a letter to their corporate.

You guys did amazing!! You were so quick to process my claim! And get me my replacement phone! I really do appreciate all your hard work and quick service! You guys did an amazing job and I can't Express how much your service means to me to have such a reliable company to work with. :) Thank You.

The experience was very good and quick. The replacement phone was send overnight to and the co-pay was as I expected. VERY GLAD I had insurance to cover my damage phone. A lot cheaper than buying a new phone.

The insurance part of the matter was great. I got my phone thru Xfinity at their store. Agent was great and got me setup quickly. This time, with a bricked phone, the agent wasn't making money and was generally useless. He couldn't wait for me to get out of the store.

The agent was very nice and precise with their answers. I would like to talk with them if I have any more questions about a replacement phone. They answer all the questions that I had ask and more, don't let that agent get away, keep them.

The experience was quick and easy through the phone. I received the new phone the next day with an envelope to send back the damaged phone. It was made easy and convenient to send back the phone without any hassle. Very professional through the whole process and efficient.

Customer Service was excellent! My rep made my claim process very simple. I received my phone the next day. Very prompt service. I thought the process would take much longer, but I was pleasantly surprised!! GREAT job.

Quick and easy hassle free phone insurance that covers your phone for the cheapest price available. Next day delivery in shipping made it quick and simple to get back to life and using my mobile device. Hello can you hear me now? Good. Metro by T-Mobile.

Got a new cell phone for $60.00 sent out for broken cell phone that was mailed back. The Customer Service Rep. was very helpful & knowledgeable. I thought the price should be lower since paying a monthly fee but, it's better than paying full price.

I was unable to process the claim myself, because the phone wasn't listed on the dropdown menu. I had to use the chat feature and an associate was able to submit the claim for me. It was quick once the associate helped me and received the phone the very next day.

Not seamless. IT would be ideal to have a local place that could do a simple screen replacement rather than sending over a replacement phone that requires a whole bunch of set up to transfer everything. It would also be nice to have more instructions on wiping a phone before sending it back to you. Please also include the account number on the address label that sends it back to you. It took me another day to find it when it's your tracking number--if it's your number, you should provide it for yourself.

Fast shipping and accurate. Very satisfied with this phone insurance. My phone was acting up so I called to get it replaced and it was a super easy process. I would definitely keep paying my insurance for future phones.

I was very impressed with the entire process. From start to finish (from filing my claim online to returning my old device through USPS), it literally took less than 24 hours!! I am amazed at how well and how quickly my issue was resolved. Thank you!!

Water damaged dead phone. Also had a forgotten PIN # for phone account. Went online, but hit a dead end. Called the help line twice and got the task done. Both operators were very polite and helpful. New phone received in less than 2 days. Shipped with a new Sim card, direction said I could insert and get operational. Not the case, store had to authorize the Sim. All's good, back running.

The website was useless, human interaction was just as bad - constantly being transferred to the REAL people to help. Many TRANSFERS were never answered. Once the NEW PHONE was to arrive the next day, upon the arrival of the insured replacement (it was a slight upgrade, because they DID NOT have an exact replacement) when we opened the box there was no form or booklet to explain anything about this newer phone - but most of all it was sent without a charger for this newer phone!!!

I don’t have enough characters to explain the whole experience, but from trying to pick up a device sent to a nearby store, where employees were demeaning, to speaking a few representatives at Assurant, even a supervisor implying that perhaps an incorrect address meant that I wanted to take advantage of keeping 2 devices, and explaining to me that an investigation that could last up to 10 days was needed In order for me to be sent a different device, what makes no sense after all, is that my billing address to receive the payment was in fact taken correctly whereas my shipping address was not, a device that was never deliver and was in possession of FedEx. All this happens by a simple incorrect address. And I was made feel like it was done on purpose to keep both devices.

The replacements were great, the unlocking of the 12 pro max was utterly **. 3 days to unlock a phone that had been paid off. Both iPhone 11 64gb unlocked in less than hours. To have the insurance company lock a phone I paid off completely underrates my experience.

I am glad I bought insurance. My screen got cracked very near my camera and my battery was not good. Once claim was filed I received my phone within days. The store was helpful with transferring to my new phone.

The young lady was very respectful and knowledgeable about the job. She was able to answer all of my questions in a very professional manner. Oh my phone???? Arrived the very next day as she said. I was very happy with the service that she did with me.

Quick and easy! Phone was received overnight and free of damage. Old phone was sent back with shipping label provided with new phone shipment. New phone was fully charged and ready, however it was packaged without a SIM card removal tool.

It's worth the money you spend every month on insurance. It's so easy and fast. You will get the phone the next day if you do it before the weekend. They send you everything you need to return it. Just stuck it in the foam protector, put it in the envelope they gave me, put my info on it and took it to the post office today to return it for free. Easy as can be. If you have any issues they are there to help.

The new phone is a piece of crap! It would work for 2 or 3 days and then it would kick me off and say the sim was registered. I ended up having to buy a entire new phone. This is the worse service I have ever experienced.

It was a very good experience, I received my phone the next day. I had no problem with the claim. The person who attended me was very kind and professional. She asked for my information and explained to me that I had to make a payment to process it and make the shipment, I received the phone the next day.

It was so easy to set up claim through provider. The new device came in the next day and everything was provided to return damaged device. The payment deductible was reasonably priced as well. The only bad thing was not reaching someone in person over the phone to ask for help but thankfully it was user friendly to set up claim online.

I had a great experience using Assurant to get a replacement phone. I filed a claim online, it got approved same day, and they overnighted me the phone. For ease, they included a return envelope for my damaged device. Really great experience!

My recent claim was filed on 4/14/21, had to contact Assurant on 4/16/21 only to be told item was shipped on 4/15/21. Should have been notified sooner. And when a customer calls with a complaint, the person that answered shouldn't have a "whatever" tone to their voice.

Everything went well, the only problem is that they sent my unit without a charger or headphones. Also, on my previous exchange when the item was sent to a Tmobile store they open the item without me present. I don't think this is appropriate.

I had entered a typo in my IMEI number, and there was a problem. I was not notified of the problem, and waited several days for an email. I finally called and found out about the problem. Not good customer service.

I submitted a claim for my damaged phone and was approved the same day. My replacement phone was shipped and received immediately. It was easy to activate and was in new packaging. I received a convenient prepaid return envelope for my old device. I was hesitant at first because everything is done online and through the mail. I could not be more pleased with the whole process. Thank you Assurant!

With the $10 a month over the year the phone lasted and the $50 surcharge your insurance company managed to get me to pay $200 plus for a $100 phone. Thanks for that. We have now cancelled our ** policy with you.

I-Phone-12 was lost much to my horror! Assurant made a stressful time calming. The phone was replaced in a timely manner. Grateful for the rapid outcome. Good opinion of my interaction with Assurant. All contacts very helpful.

I was extremely pleased. I thought I would be a week getting my replacement phone. I received it in about 12 hrs time. Impressed is an understatement. It came with everything necessary to return my old phone, and the new one if it has an issue. Very thorough!

I filled my claim mostly online, I then got to a point where I needed further assistance. I called and didn't have to wait long before a sweet human helped finish my claim. I received my new device quickly. Thank you.

iPhone got damaged. I called Assurant, obtained appointment at the Apple store to get a replacement the next day. When I got to the Apple store, the technicians wanted to charge me $600 to replace a phone that was covered by insurance plan. I called Assurant and the representative was great. She told me that Assurant would send me a new phone for the agreed upon price of $99. I am very pleased with the plan and especially the customer service representatives at Assurant. I highly recommend Assurant to protect your electronic devices.

It took me more than 4 hours on the phone to finally get my claim approved. The problem was that I purchased my own phone via Amazon and, although Assurant gladly took my $ for insurance, they did not have my phone's IMBD# on file and I was never contacted by Assurant or TMobile to ask for this information. Because of this, they could not verify that my phone was 128GB, and not 64 GB. I was told at least 4 times that there was nothing they could do about it and I was out of luck. Thankfully, I contacted TMobile and they were able to help out (I had to do this at least 2 times).

It was very easy and quick. My daughter loves her new phone. They gave her a newer phone than she had. She is so excited. iPhone X. She has an iPhone 7. They don't sell that in the store anymore. So she got an upgrade.

I spoke with an associate from ASSURANT. He said that my phone was covered for the lost calls that I have been losing. The associate ordered me a new phone and it arrived four days later. I think that Assurant is a GREAT company...

Everybody was extremely helpful and courteous! I felt like a fool for losing my phone before it was even activated but your people were great! They were most understanding. I hope I never have to go through it again, but if I do I know your people will replace my phone ASAP!

It was easy and prompt delivery of the item. Very convenient working with your website for claims. I have never experienced the services your company just did to my claim. It was easy and very efficient. I will definitely recommend your company to my friends and relatives.