Assurant Phone Insurance Reviews

After making the claim never I was advise that didn’t have the phone storage. My is 512 and I got 64 gb black which also never was advised that I wouldn’t get same color iPhone. Very poor customer service. I’m returning item back and I would need my refund back, I’m cancelling insurance as well with my provider. Scam.

It took over a month to get a replacement. Had to submit my request several times. Sending my ID twice. Very upset! A lot of the problem was with T-Mobile. They had the insurance on the wrong phone number. Having two. This has been a very unpleasant experience.

Fairly simple process. Customer service transferred me to Assurant Care team member. I was asked several questions regarding incident (moisture in phone/ drop in water at beach). Claim was approved but took longer than I expected for replacement to be received. I returned old phone on 9/17/21 via USPS.

My phone had a crack on the front glass and I was sent to an authorized repair place to walk in and have them fix it. I paid my $99 deductible at that time. The technician explained to me that removing the front glass may crack the glass on the back of the phone and indeed it did. If that is the case and I had insurance, why didn't they just replace the back glass at the same time???? This makes no sense. I am very disappointed in the service.

My replacement phone experience was overall satisfactory but the only thing I didn't like was the fact that I was told that as long as I placed my order before 8pm EST I would receive the replacement within 24 hrs. However, I placed my order on a Friday at 10pm EST and didn't receive my order until Tuesday.

I run a business and need my phone badly. My phone broke on Friday and Assurant had a replacement phone for me by Monday afternoon. I was very pleased with the turn around time as well as how easy it was to make a claim.

I did not want to send my phone in and have a replacement. I was given a local company here in Henderson that did a great job. Was off of Gibson Road. Very happy with the service and was only without my phone for several hours.

Very quick and easy claims process. Was able to get my phone replaced, after accidentally cracking my screen, in a timely manner with pretty good directions on how to follow-through. I did utilize T-Mobile to help with ensuring my information was transferred to the new phone, as I'm not great with things like that.

My experience with Assurant was quick, to the point and received my product quickly. Very pleased and customer service personnel are very informative. My experience was handled by Assurant in a very professional way and appreciated very much.

They sent me a phone with a defective battery. I’m pretty sure it’s a refurbished phone. I have several problems with this knowing I have paid monthly for insurance and protection for 3 years. Not only I had to pay 100 for a replacement but the replacement they sent me is not a new phone. It keeps cutting off randomly without showing a dying battery.

Everyone was nice and friendly. Very informal on how to receive my replacement device. The agent was also helpful in going over the pricing. The wait was a little long to talk to a agent. The agent described everything I needed to do to receive my phone and how it will take.

My initial experience with them was great. Got my replacement right away, working fine, 10 days later got letter saying they didn't receive my old phone yet. Contacted them back with receipt of mailing from post office and received email response confirming they found my device and disregard future messages. Got more "We didn't get your phone" letters and disregarded them until they billed my account and bounced my checking account. Contacted them multiple times with T-mobile rep online and Assurant rep confirmed AGAIN that the phone was received PROMPTLY and a refund would be made. Several more such back and forths till one assurant rep said "Oh, we got the package according to the tracking data but it was the exact type of phone they were insuring for me but it had the wrong mei number so no refund".

I lost my business phone on a Saturday, reported it on Sunday and did not get my replacement until Friday. The worst part perhaps is they confirmed they had all the info needed, and yet would not tell me what the hold up was. A business phone needs to be replaced the next day - no exceptions. And not being given answers is inexplicable. I was told I should have a spare and that it just takes time to review the claim. That's ridiculous and just poor service!!

I had absolutely no issues regarding your insurance services when it came to returning a damaged phone. You mailed out the new one next day, I got it in 2 days and was able to set it up and get the old one mailed out next day. Everything went completely smooth.

Phone was lost on Thursday. Filled out paperwork online and was told it would be overnighted. We did not receive the new phone until Monday after 6p.m.. Not only that, but we are in York, the phone was sent from York To HBG where it sat until Monday morning. I contacted UPS and they said the code on the package is not for OVERNIGHT delivery. When I received the package there was a sheet of paper with the order, etc. and in BIG PRINT is showed OVERNIGHT. I was not happy. 4 days without a phone is unacceptable.

When I pay for an insurance so expensive I hope for the best service, this was not the case. I did my claim over 10 days ago already and still I haven't received my new phone. We all know how important is to have a phone in 2021. The insurance charges a monthly payment plus a huger deduction fee to give you a new phone and takes over 10 days to get you phone delivered, I don't get how this insurance work, very very disappointed.

I'm very bad about breaking phones. This is probably my 5th or 6th claim with Assurant, because my old job I worked at a UPS facility where there were conveyor belts about 4 stories high. I dropped 2 phones off that and Assurant replaced them both within 2 days. I've dropped other phones where I just got extremely unlucky with how they dropped, and Assurant replaced those as well!

I had a cracked broken iPhone. I received a phone that has more problems than the broken one I sent back. I have difficulty getting signals in the same areas that I used my phone daily. I am very disappointed. I cannot afford to spend an additional $100 for a new claim.

Very dissatisfied with my service through Assurant. I love my phone company T-Mobile but their insurance is not very well. They don't know how to send the link to your email. I asked three or four times. My claim was approved on on the 9th and then I did not have a phone still by the 15th. I still don't have a phone. I had to upgrade to get a phone. I was claiming three phones. We had a flood in our house and we set our phones on top of a shelf and the shelf was knocked over during the chaos and the phones were broken. Claim them. They were approved and then when I called or went to pay the deductible the last phone was was not approved. Don't know how this happened. I hope they get it straight.

Excellent service! The newer phone came to me very quickly. I returned the damaged phone asap, so I'll have to see how it goes after I receive my email or text letting me know that they received my old phone.

I was pleased on how quickly the phone arrived but it is an older device. It didn't come with a charger and the phone store doesn't carry it or a case to fit it anymore. I paid an additional 50$ for inconvenience. I will be dropping this service.

Great service. No complaints. The replacement phone was delivered the next day after completing the claim. Thank you for return label that made great returning the damaged phone so much easier. Thank you again for making this an easy process.

I got the device and it was the wrong sim card. It is too big and doesn't fit. I called back and I was told that I would be sent another sim card. I still have not received it. That was a week ago. I still have no phone.

The agent who took my initial call got my address wrong. No one at Assurant could correct it. No one at T-Mobile was authorized to correct it either- so my replacement phone was stuck at UPS. After 11 years as a T-Mobile customer, I switched to AT&T and got a new phone with them.

Getting everything together took multiple calls back and forth with Assurant and T- Mobile. This took 4 hours or more also being on hold. Needed to buy a new phone as my son was on a 5 month Pacific crest trail hike from Mexico to Canada. The phone was his limited contact with the world and his Guthook GPS map system. Finally received replacement after a month.

I called to do a claim on my phone and I didn't appreciate the customer service I received. The guy I spoke with made me feel like I was doing something fraudulent as if I was some kind of criminal or something. Whenever I file a claim they ask me what happen, I tell them, then they explain to that if the phone is still in my possession that I need to send the old phone back within 15 days or I will be charged a fee of $86.00 for the old phone and that I will have a $50.00 deductible.

Great customer service and immediate replacement. Reps worked through all issues and got me new Note 10 right away. Thanks for your attention in this matter and understanding how difficult it is to be without a handheld device.

The individuals who assisted me were very helpful and the process with simple. The only concern was I needed to call to follow-up because for some reason, the claim seemed to sit initially and was not acted upon until I called to inquire about the delay.

I was very pleased with the information I received although I went to a T-mobile store for the reactivation, downloads, sim card, and registration. The servers was very helpful and polite within a good time consumption.

The claim process was easy and the shipping was quick. However, the iPhone I received is faulty. The phone does not hold a charge and the screen is not properly calibrated. It also has frequent error messages pop up on the screen. Disappointing after paying $250 replacement fee plus the monthly charge.

This was a great experience! It was easy and hassle free. My replacement was shipped and here in 3 days! This was my second time using this service, and I had no problems either time. The first time I called and the agent walked me through all the details. And the second time, I had no problems doing all the steps online.

Quick and easy. Had my new phone within 2 days. Could not have been easier. Am so grateful to have gotten the coverage to replace my phone. Much cheaper than having to buy a new phone. Again the ease of getting the new phone was unbelievable.

Got my phone very fast and in a great package. Thank you for great service. Would definitely recommend a friend for this great insurance. Very easy and vey fast service to make it easy and fast to receive my new phone.

My recent phone replacement with Assurant went like absolute clockwork! The replacement phone arrived within 2 days and I was up and running that very day with my new phone. I'm completely satisfied with Assurant service and would recommend them to anyone I know who is seeking phone insurance. Thank You, Denise

Quick response time..Phone arrived in 2 days..easy online..I would recommend Assurant..I did have a glass screen protector that was expensive..Please if you could send a new one..other than that..tyu...hopefully won't need a new phone...

I'm impressed how there is next day shipping getting your replacement phone the next day after submitting insurance claim! However, I'm not impressed with the fact that you don't get the same exact model of the phone originally purchased when receiving your replacement phone. What upsets me the most, however, is after my phone was ran over by a car, and my Assurant phone insurance helps me replace that phone, but now the phone that Assurant phone insurance just replaced me with doesn't work either. So now I have to replace the phone I just got done replacing because now I'm having trouble, and issues with communicating with phone recipients that I talk to.

Worst experience I ever had trying to get another phone through my insurance that I pay for almost two weeks to get another phone. I will definitely have to look elsewhere for another phone company that does the claims in store instead through another 3 party. Sorry ** company.

Had to wait a few extra days due to weekend and hurricane Ida. Sent back old phone next morning. Overall good "experiance" lol. Get it, experiance? Just received an email that states y'all haven't received my old phone. Took me from a thurs-wed to get it. Same for you at this point I'm thinking.

My Galaxy Note 20 fell and resulted in a cracked screen. I had my replacement phone within 4days, would have been sooner but it was over Labor Day Weekend. $99 for a phone like this, I say well worth the $15/month for insurance.

Pleasant experience from beginning of process to delivery. Prompt, efficient, courteous. Thank you for your service. Keep up the good work. My claim was a breeze and fast process. Your personnel is well trained and ready to resolve any inconvenience promptly. I had a bit of on online processing issue. The employee got right on it to resolve. Not everyone is a online expert. No need to worry contacting this service for solutions.

I had my phone stolen, Reported it within 1 hour of the incident. Within just a few minutes of talking with the representative, I was approved, I paid my deductible and had a new phone on its way... AND delivered the next morning. I didn't expect this type of service... and sooo happy with the end results.

I received a replacement phone real fast but it was a locked phone and after making numerous phone calls and trying to figure out what went wrong, I was told to send it back. So I did. I haven't heard from anyone. Meanwhile my phone is out of service.

I have had three claims within the last 10 years or so and this has by far been the best and easiest one. All of the other ones were absolutely terrible and frustrating experiences. Holes have obviously been filled in this system.

The process of replacing my device was very quick and easy, being able to do everything online is very convenient, I receive my device within the next day. I'm very happy with the services provided.

Submitted claim. Quarantining C19. Local T-Mobile store. Received incorrect replacement phone. Returned broken phone. Assurant wants me to return incorrect replacement, being phoneless, before issuing correct phone. They also told me delete all of (lose) info. on phone. Unbelievable.

I filed a claim for a damaged iPhone XS, paid the deductible, and promptly received a replacement device. Initially, the new device functioned as expected but was occasionally briefly dropping cell service. I thought nothing of it, and continued on about my day. Then, about 10 days after receipt of the device it began warning me that it was unable to verify its battery as authentic from Apple. Again, no performance degradation at this point - so, I dealt with it. Several mornings later, I noticed a single hairline crack appear after taking it off the charger. At this point (14 days after my receipt of the device, 15 days since it left Assurant) I contacted Assurant via the form on their website. They instructed me to contact T-Mobile, as the new device came with warranty coverage through them, but noted that the fact it was cracked meant it would have to be filed through warranty.

We returned a phone on 7/5/2021 and as of 9/17/2021 it has not been scanned in. I confirmed they got the box on 9/11/2021 but phone was not scanned at that time. She said give it 48 hours to find and scan. So they have had 4 days to correct this. Now T-Mobile is trying to charge me for a phone you have but did not scan in when received. Total **.

9/2/21 And I yet to receive my phone. After going back and forth with your agent and explaining to them that your website would not work for my ID verification I finally was allow to email it to you. Call agent to confirm they received it since it was rejected several times. She told everything was ok. Only to get an email again that they could not follow thru because of my ID not being accepted. Again back and forth. Somehow they decided they got it o ky to be sent the wrong phone. Just out of knee surgery trying to take care of business. Now they wouldn't mail a new one till I got someone to send the replacement back. Just got out for a doctor follow up so sent it out yesterday. Again no phone as of yet. Never have I had so much problems with your insurance as this time when I really needed someone to help me solve all these issues.

Phone wasn't working properly. Process was expeditious, new phone received within 1 day. Customer Service Rep was courteous and knowledgable and handled everything well, Would definitely recommend to anyone. Thank you.

While at our Summer home, I dropped my phone cracking the screen. I asked that the replacement be sent to Missouri, but they wouldn't do that. I had a friend send it from Florida at a cost to me of $38.20 for OVERNIGHT. NO INSTRUCTIONS on removing old sim card and putting in replacement phone. After 3 5 hours on the phone between Metro and Assurant, I finally got old sim in. BUT NOW, my account is LOCKED and I have to drive 1.5 hours one way to METRO store to get it unlocked. How do they expect a customer to remember 20 years ago what month they started service? That question is designed to make customer service unavailable for all practical purposes. Several lower level employees tried to help but they are fighting a losing cause. The higher-ups want you to switch to t-mobile for more money. Bad corporate management.

Super fast shipping, easy claim filing online, great quality of products, easy return shipping with paid shipping, wonderful process that my 11 eleven year old can complete all by their freaking self...

The first call I made to Assurant was an hour long wait and then the customer service rep hung up without reaching back. The second time I called the customer service rep it was as smooth as can be. Thank you.

Very fast replacement. Phone was on the way within a few hours. The entire process was very easy and took no time at all. I thought that this would be a big hassle and was extremely surprised at how easy it was to get my replacement phone.

They no longer provide a service. You have to file paperwork yourself and when you have exhausted yourself with troubleshooting a problem the support will tell you what needs to be done except when it doesn't work they keep telling you the same thing over & over. For me it was my postal code, it would not let me input it that comes at the end of paperwork. I was told it would not erase the info filled. I said do not reset cause there is nothing incorrect only what it won't let me input in the end. Had to start over. Also took 4 days to receive replacement and it is posted next day. Just understand this is not insurance, it's a bank and most likely one of the top 3 so don't expect any honesty. That's why I use credit union for my financial needs.

The service part was fine, but I got a refurbished phone in place of the one I bought brand new. One would expect if one has a deductible as well as coverage paid for each month, the very LEAST to be received would be a new phone exactly as good as the original one.

My replacement phone got held up at FedEx which is understandable. However the rep who told me I needed to handle it with FedEx could not have been more off on this. They only deal with the shipper of origin not the receiver. I tried explaining this to the rep who insisted it was out of his hands and he would not help. The second rep helped by contacting FedEx and having my phone sent out after being held up for days. The point is, every staff member should do their job and it starts with training or caring to help. Very disappointed.

Most dishonest charge Lost Samsung Galaxy S20 FE 5G 128GB Blue (IMEI: **) taken from T Mobile deductible should be only $149 as payment for Protection360*. But claim has been processed. "We have charged your Visa ending in ** in the amount of $249.00. For your reference, your approval code is **," which is $100 more. Why?

The response was quick but I am not happy that the refurbished phone has a battery that lasts half as long as the original. Even worse, it seems like Samsung or Metro has begun the process of urging me to buy a new phone by deliberately slowing down my phone. It's horrible at the moment.

For the amount I pay monthly on my devices I was told I was covered...was not explained the differences on grades of insurance! Not worth my time. I will remove from my devices. Will never use you again!

My son had an accident and broke his phone, the process to replace the phone was fast and easy through the application. I appreciate it. We don't have to go anywhere, we get the new phone by mail and return the old one too. Thanks.

Communication was almost non-existent and then instead of a comparable LG phone, I get sent a pos Samsung phone. I hate Samsung, which is why I didn't have one. I will definitely be switching to another carrier that doesn't use Assurant. I only gave them one star because zero isn't an option.

The claim was placed online and it took longer than expected to be approved. But once I was able to chat with a representative it took just a few minutes for him to get it approved and processed. The device was delivered next day without any issues.

Assurant sent me a new Samsung Galaxy Note 9 just like my original that had a swollen battery. In installing a new screen protector I noticed that the phone case was being pushed apart. Back on track.

Very slow…I had to contact them with ID information and then they processed for 5 days longer and no action on claim. Posted on social media and THEN got a response. I shouldn’t have to wait two weeks for a replacement phone. I deleted info as I was put out with my experience so no order number.

I was directed to place a claim for a broken phone. I put in the request which was very easy to do. I wasn't able to pick the replacement. I received the phone with no problem. The sim card on the new phone does not have enough space for my information to transfer from the old phone. I have to purchase a bigger SIM card. It seems the new phone is doing the Same thing as the old one. I will be talking and all the sudden I cannot hear the other person.

Phone was misplaced lost but customer service rep was very helpful and I quickly received my replacement phone. Would definitely Recommend Assurant to other people. The rep was very nice, professional and answered all my questions.

If I lose an iPhone 8 and it’s my first claim ever after paying hundreds if not thousands in insurance premiums throughout the years, why would I have to pay $99 deductible when the replacement phone, iPhone 8, has a trade in value of $80. That makes no sense!

The refurb device’s back camera did not work even after over the phone's support. T-Mobile attempted to charge for another refurb device shipped to a T-Mobile store. Store reps were dismissive of my situation and I had to call T-Mobile customer service while in the store for fee adjustment on my bill to cover the $5 fee I had to pay in store. Assurant protection does not seem worth the monthly fee.

#1) It should not take 10 business days to refund money; A small business nor a bank doesn't even take that long. #2) A shipping label shouldn’t take 24 hours to be available to print. My 10 business days should’ve started as soon as I cancelled my order but instead I had to wait! #3) Your website is no help. Online services suck! #4) I am unsatisfied.

Broken glass on phone. The phone fell on the pavement and I needed a replacement. The Customer Service Rep was very patient, knowledgeable, and helpful. She stayed with me on the phone while I did my claim online and walked me through the process.

I filed a claim with this company on July 19. On the 27th I returned my damage phone as they said tracking needed to show it was in transit no later than July 30th. Some time in August I received a letter stating I hadn’t returned the device and could be charged a fee. I immediately called and spoke to a rep whom confirmed they had received my package but had yet to be received by the warehouse. Now I have been billed a $300 fee for non return and my claim for a refund was denied, although I provided them with tracking and it shows delivered. This is extremely unprofessional as it is not my fault their warehouse lost a package that was returned in the envelope provided by them as well.

When I took my replacement phone to the T-Mobile store to get help with the transition to the new phone, it was discovered that there is nothing wrong with my old phone. I asked for and received authorization to be reimbursed. It has now been 12 days since I was told my refund was approved and I still have not received my income. When I called today, I was told it was refunded to the bank. I don't know whose bank account you sent it to or whose check card but it wasn't mine!!!! I don't have enough money in my account ever to overlook a deposit of $249.00. I hope you can do something about this before I contact my lawyer. As for service and dealing with Assurant, I give you NO stars!!! Oh this is really rich. I can't even submit this complaint without giving you one star. You don't even deserve that!!!!

I I'm very dissatisfied with my phone replacement. You guys sent me a 10 when I had a 12. Tell me you did not have it in stock. For 20 minutes I had T-Mobile call with me on the line and in 24 hours I had my 12 replaced. Very poor service. I do not appreciate dishonesty.

The process was easy and effortless and they were quick to respond. My issue was with getting a refurbished phone for the replacement. I have had insurance on my phones for over 13 years and this is the first time I have ever had to get a replacement. I think I should have been deserving of a new phone or at least an upgrade. The real killer was when I complained I asked for a manager and she contacted T-Mobile passed me off and jumped off the line.... EXTREMELY DISSATISFIED ABOUT THAT! Now I have to worry about if I will have to deal with someone else's issues.

All 3 salespersons were so helpful and went above and beyond to help my wife and I set up our new phones. Their names are Lorraine, she helped us the most, with transferring our phones contacts and photos to new phones. Also Chris helped with our Netflix and password, and Cynthia, was also a great help. At the T- Mobile store on Main St Barstow CA.

It was easy and fast, everything is self explanatory and I received my phone the very next day, after asking the obvious questions and collecting the deductible of course, but it was no hassle it all..

I filed my claim for a phone lost in saltwater and it was received shortly thereafter. My hardest effort was getting the right form and website. When I called most of the difficult parts were made clearer.

Very quick, understanding, and received in a quick manner. Was very pleased with 2 day service which made the day for my daughter. I always get the protection on my items. Has come in handy with clumsy family members.

I placed a call on Sunday that I broke my phone and Monday was a holiday so I already knew it would be delayed by another day, and I still did not receive my replacement phone until the following Monday.... total of 8 days is too long to be without a phone and was never told about the delay. I had to keep calling to see what the problem was. Very frustrating week.

My replacement phone arrived promptly and everything was great! I had a hard time setting up the SIM card because I suspended the line when my phone was stolen. The problem was fixed and I am very pleased! Thank you.

I want to thank T-Mobile and Assurant for their professionalism in assisting with my issue. I can gladly give them 5 stars from beginning to end. I can recommend my friends and family. My T-Mobile representative was uniquely, helpful, kind & Patient.

So I get the phone like 1 day but I love to say two days. But anyway get the phone sim card boom phone doesn't work. Hairline scratches on the phone on the top right but I can live with that. But I couldn't get this device to work so I went into a store and was charged 23.07 to activate I believe the phone like why? Why that's not a part of the deductible then. Any other carrier you deductible boom phone is working and if so fee is waived.

I was very happy from the very beginning of this process that's getting my phone replaced because of a cracked screen on my phone. Each person I spoke with during the phone calls I was treated very well with the knowledge Assurant Associates. From the time of my first call to the time that I received my phone and there were a few more calls I made to Assurant and there was not one time I did not get things resolved. I wish all companies in this world add to knowledge to treat people with courtesy and respect that was given not only buy one but by all I spoke with.

I did not have to wait long. For phone to arrive in the mail phone did not come with a user guide and the phone did not come with a charger. I received a phone that is no longer in circulation so it's hard to get accessories for it.

Sent me a phone from a different carrier. Spent 2 hours in a T-Mobile store on the day my grandfather passed trying to get my phone to work and the rep on the phone wanted me to send back my phone. Wait another 3 days for you guys to send me another one. I had to buy a new phone.

Assurant agents were helpful and my replacement device arrived in a timely fashion. Very pleased with the customer service. The device thus far has been operating well. Thank you Assurant Team for the assistance with my claim.

Inquiry received and prompt follow up was done. Expedited shipping was a plus. Phone in good, new condition. Not 5 stars due to pricing, not the same for lost phone as damaged phone. 249 is too much.

I was extremely concerned when my new phone was not received the next day as was told to me by the store rep. I was hospitalized and I didn’t have access to my friends and family because all my numbers are stored in my phone.

The claims process was very smooth and completed in a timely manner. I truly appreciated this. The phone arrived the next day and looked/worked perfectly. Although I think the charge that they would charge if the damaged/device is extremely high (over the top), I understand that they are trying to incentivize insurers to return the device, but the amount seems to be a bit much.

I would like to thank you guys for helping me with my new phone and you're my old phone she'll be in your mailbox soon. It was sent back as soon as I make sure all of my information was switched over to the other phone. Thank you and you guys have a wonderful day.

My iPhone was (is currently) having issues so having insurance on my account, I decided to file a claim. I called the T Mobile customer service line and after a series of questions, I was told that my problem was with the manufacturer. Therefore, I had to make a different type of claim where there was no deductible. Great! I went ahead and filled out their request and was told that the phone should arrive at the T Mobile store in X amount of days. I get a call from the T Mobile store (the location I chose) near me saying that the phone is here but it’s not ready to be picked up...and that I had to wait. No big deal. I came back after that weekend and after removing my screen protector, I was told that since my phone had a minor hairline crack on the very top of the phone, I must go through my insurance. Very annoyed but that’s policy so there’s nothing I can do about it. I gathered my belongings and went about my day.

You need to start paying for the reclaimed devices you confiscated under promise to charge for not sending MY broken device to you. Must be some worth to it. $150.00 you seem to think. This not to who reading, to the company as a whole. No offense. Feel like I was "got over on by Assurant!"!!!

I have a Pixel 3A. I Was paying $13 extra for phone insurance through TMobile. I had the phone for 2 years which means I paid a total of $312 for insurance. Well, last week, my phone fell and the screen crack. No worries, I have insurance. Filed a claim and to my surprise, they charged me a $99 deductible. Which means with the deductible charge and the amount paid for insurance for two years, that's a total of $412... I paid $399 for the phone when bought new. Soooo pretty much I paid for the phone twice. Planning on upgrading my phone with another pixel. This time I'll just order direct through Google and purchase their protection plan for $99 for 2 years.

Thank you for honoring the contract, and for the replacement phone. Customer service answered the phone. Rare in today's world. The rep said he would take care of it and he did. Had some issues on website but again a call to customer service resolved the issues.

My experience was uneventful, which I knew it would've been. I must say I have never had any hassles, representatives are always courteous, friendly and professional! Overall, I am a satisfied customer!!!

Got my replacement. As soon as I made the first call the person on the other end could not hear me. They said it sounded like I was underwater. When I called TMOBILE even the rep couldn't hear what I was saying. TMOBILE warrantied out my replacement but still had to transfer everything and log in to everything on my phone for the second time in 1 week. Very inconvenient. Paid my deductible so I should've gotten a working phone.

I called and 2 days later it was replaced no fuss. No arguing and not a endless line of paperwork. About the easiest claim for a replacement of anything, and I hate insurance but in this case I am all in. Thank you

I pay my insurance premiums faithfully yet when it came time to pay my deductible and use my insurance policy to replace my grandson's phone I had to wait until the insurance company took 3-5 days to review and audit my claim before they would just take my deductible and ship the replacement. Now if I pay premiums for insurance to replace a defective or broken device and then have to also pay a deductible as well I should be made to jump through hoops and wait to get my replacement device shipped.

Issue resolved in a very timely manner, got new phone in a couple of days. Very pleasant customer representative. Received follow up phone calls. Very pleased with overall experience. Will recommend T-Mobile.

Was glad for the days it took to switch out phones. I hate having to remember passwords, and I am still trying to get certain things up and running. Thank goodness for Smart Switch. Had to find a store to get the switch started, and it went quickly. Now to finish cleaning data off of old phone and mail it in!!!

Making a claim was very easy. After my claim was filed my new phone came quickly with step by step directions to get it set up. Simply sent back my broken phone and I was good to go! Thanks for making it an easy and painless process!!

My experience with Assurant was professional and prompt. I would recommend them to my family and friends. My device arrived the very next day as promised. Assurant communicated with me by email and kept me informed when my new device would be delivered and when my old device was received.

Assurant was fast and very helpful. My wife needed her phone back and they delivered as fast as possible. Thank you so much for your patience and understanding. It is really worth it to have your insurance.

Thank you for the prompt next day service and very easy to file a claim. The phone in general, isn't worth it. 4th phone, same problem. LG Stylus 6 is a headache for me and my employees. Thanks for the crappy phone Metro.

Once claim was made, called them. The phone was replaced within two business days. The representative was very knowledgeable and friendly. Would recommend the service plan to other. Thank you all for the fast and friendly service.

First off the customer service reps were fantastic. The problem was with the approval center. It took me over 3 or 4 submissions and denials. Each denial was basically a ** answer. Which after the last confirmed denial one of the customer service reps looked further into; Lo and behold it had everything they needed. The frustrating part is it took numerous phone calls and resubmissions to be approved. We pay good money for this insurance along with a decent deductible for anyone to have to put that much effort into getting the product they pay for. The approval team needs to take some time and look into why they are actually denying. Rest assured I will be cancelling my insurance through this company as it was complete negligence on their end for the denials (which wasted my valuable time along with disrupting our work flow).

I had a problem with my phone and you guys handled it fast and easy. Thank you so very much for making the process in a frightening situation easy for me to deal with. I would highly recommend you to anyone.

After claim was filed, we checked on the claim's status, not receiving a straight answer. Several weeks later we get a e-mail that claim was closed due to inactivity. It took another checkup to get claim reinstated, eventually claim was approved and replacement phone received about a week or so later.

I carry my nephew and his wife on my account, and both have insurance and the Jump upgrade option. My niece dropped her phone and broke the screen. I initiated the claim on 09/04/21, and the phone shipped on 09/07 (Labor Day), and I received on the 8th. We weren't able to transfer her phone until 9/11, but it went well. The OnePlus Clone Phone worked flawlessly, except for transfer of 11,000 photos!!! She backed them up to the cloud, factory reset and removed the SIM card, and we returned it yesterday.

Very good customer service, speedy response times & friendly agents. Product received in good condition & timely. Outstandin,g very professional & genuinely caring representatives. Very satisfied & would recommend to friends.

I called Assurant, described the situation, paid the deductible, and received a new identical phone within 2 days. I wish Spectrum had the same quality of customer service as Assurant. Replacing the phone was very easy, yet activating it with Spectrum was like running through a minefield.

What I didn’t not understand is why would have to call you guys and basically do your job. I got charged for a phone that I returned months ago. So I call and I was told that the box came empty and that I would still be responsible. How? And After asking to speak to a supervisor I have placed on hold for over an hour and no one ever came back to the phone. I would rate you guys as a -10.

"THIS IS THE SECOND TIME in my being requested to rate my experience with this company....once should have been enough. This company has became an annoyance in the quality of service that is given and the ensuing opinion requests".... I carried the insurance for more than a year, the phone was little more than a year old and it could no longer send pictures. I went to the store and they advise me to get another phone. They gave me the information in regard to the source to contact to get the phone replaced. This was done. The replacement was approved but they still inquired about the date of purchase. I had informed them from the outset that I had no idea. Remembering the date of purchase of a phone was low priority. I had many other dates and times to be concerned with. I had paid the insurance it had been approved and the $50.. deductible had been withdrawn from my CC and their quibbling over the date of purchase was petty...

I would expect that in the state of an emergency, my insurance company would help me. I requested a new phone because of damage. I was shipped the new phone with the clear expectation to send my damaged phone back. During the time I needed to ship the damaged phone, I was evacuated from my house due to a wildfire that was threatening my city. My broken phone had been misplaced and I could not sent it back. I was told that in order to not be charged for not returning my damaged phone, I would need to send the new phone back, wait 10 days, and make a new claim.

Overall awful experience, they have a 2 minute automated message as soon as you call, discouraging to set the claim via phone and do it online, if you hang on the call through the 2 minutes they pick up instantly, the company and just and always been dishonest. A 24 hour claim took nearly a week, poor communications. The reps are rude and entitled. It's just an overall awful experience.

Assurant was very good with helping me file a claim and order a new phone. The delivery came in a timely manner. The customer service agent was very professional with helping me through the whole process.

The team gave me everything I wanted. They understood as well, they was very helpful, I was pleased with the results. And experts help me very much even though I not understand about insurance. You was great. I received my phone and pleased. Can't return the phone that was missing cause it never turn in.

UPS left an open empty bag in front of my door. If there was a new phone in it I do not know who took it. I had to go to MetroPCS and show them the open empty bag. They contacted the insurance company and said that they will send another phone. I am still waiting for another phone to be shipped. I told the metropcs employee to tell the company to tell UPS to not leave the next phone on the front door but to give it to me and they said that I have to talk to UPS to tell them that. I went to UPS to tell them that and they said that they are a franchised and have no control on how the drivers drop packages and that I should talk to metropcs about it and tell them to tell the insurance to request a signature when the new phone is delivered next time.

Assurant should get negative stars. We needed to file a claim when my wife broke her phone. Everything went relatively smoothly up until... We got the new phone. I boxed up the old phone and shipped it back with Assurant's prepaid label. I tracked the shipment back until it was reported delivered. Then I started getting letters from Assurant telling me to ship the phone back or I would get charged.

This is the second time my husband has needed a phone replacement. I am very happy with the ease of filing the claim online and the fast shipping. Now, I keep my fingers crossed that he doesn't need another one anytime soon.

Filed a claim for my phone. Received a defective REFURBISHED replacement. Immediately called and was given underwhelming and unhelpful service. Disappointed in the lack of empathy, gave an overall feeling that the agent was reading from a script.

Receive replacement phone. Did not work. Return replacement phone. Haven't received a phone in two weeks. Service is terrible. Talk to an agent for more than half an hour. Replacement phone froze up on me. When Tracking replacement phone it was another state. Could not locate it.

Customer service agent was very friendly and helpful when I ordered the new phone. Setting up the new phone automated service was a pain in the **. Once I got a hold of customer service agent she was very helpful, very friendly and she waived the fee, help me set it up because I've been with Metro for so long

I tried using Assurant to replace my daughter's phone that was dropped in a river. Got the phone in 5 days, but the touch screen did not work. Twice called Assurant and was told that it was an issue that Apple had to repair and there was nothing they could do. All they did was connect me to Apple. I asked for a refund of my deductible and would mail the phone back, but they refused.

Assurant did great! The claim was super easy to file. We got the phone in four days over a holiday weekend. It is a better phone than the one I originally had. We're very pleased! We're going to keep insurance on the phone just in case! Thank you for making this a great experience. I would definitely recommend to anyone!

I contacted Assurant about my iPad Pro being stolen from me and they took care of my claim in a prompt manner. I was very upset about my expensive product being stolen but assurant replaced it and made me feel whole again. I can’t express enough how satisfied I am with their service. I personally want to thank them and will refer them to any family or friends that is looking for quality service like theirs.

My phone was broken and started overheating. I had purchased an insurance plan since I bought the phone. The claim process was smooth and they honored my claim. Now, I'm writing this review through the screen of my new phone. I received the phone about 3 days after I placed the claim and simply packaged the old one and sent it back in their prepaid mailing envelope. Nice, clean and easy; I will make sure to recommend them other people. Thank you for your great service.

We called and made a claim. Paid the deductible and the phone was received faster than we thought. The process was easy and simple. The customer service over the phone was very helpful. I was a little lost on the online application so I decided to do the claim over the phone. Great experience

Had a issue with my phone not wanting to change with the port. Got it replaced with Assurant. Thank you! Replacement works like new! The process was fast and easy. Had replacement in a few short days.

The representative that helped me was very courteous and helpful very informative. I am satisfied with the results of my claim and my replacement came to me in less than 24 Hrs. after my deductible was paid! Thank You ASSURANT!

Thanks for the replacement device. Works great! Device arrived promptly, and help was available when I needed it via chat online. Thanks again. The Note 9 is a great device, and when I damaged my old one they came through for me.

I dropped my phone in the toilet and Assurant replaced it and sent it to my home... I am very pleased with the whole experience... Assurant and T-Mobile are a very good company and I give them a 5 star rating... They keep their customers happy!

So my son's phone broke and it took a week if you get the email so I can go into the store to pay and then once he got his phone it does not work. He can't call, he can't text. I've been into the store multiple times. They can't fix it. The one manager told me he would get me a replacement phone and that he would call me back the next day. I still haven't heard back from him. The whole thing is very frustrating. I've been a customer long time and my son's been without a phone for well over a month and I paid for his service and he can't use this phone.

Hi, I received this phone and put it in a case immediately, I never dropped it or mishandled the phone. Then I removed the case to find the glass in shattered. Also the speakers to the phone sound like they’re defective. This is very upsetting. I paid $100 to get a damaged phone.

Never again. I was thinking about getting it on my house but when you have this much trouble with a phone took a month to replace it really never again. But some worker was nice. Said could see why taking so long.

The only problem I had was with FedEx. The driver reported that my address was wrong. As a result the 1st claim had to be canceled and I then had to refill. I paid an additional $30 for next day delivery but did not receive shipment for approximately 4-5 days.

I made a claim on 9/1/21 for my mobile phone. I was sent a replacement phone that was defective. I would like to have a phone that works. They did not convince me that I would receive a functional replacement.

The service I got from Assurant was simple and fast. I got my phone replaced in a minimal amount of time. Thank you. My Samsung S10+ was replaced with the same model in fine condition. The only thing that concerns me now is that there are no protective covers or screen protectors still on the market for this phone. I am still looking. I would hate to have to run another claim because I can't get a screen protector.

Replacement phone was supposed to have been delivered via FedEx but was never received. Should take more measures to ensure packages can't be stolen. Maybe require a signature upon delivery. I have filed a report with fedex. Now to contact you guys. What a hassle.

I’m really satisfied with my replacement phone. And it came on time, that’s was a good thing after not having a phone in a couple of days. You all keep up the good work. Customer service was great and very attentive and professional.

My only concern is that their website states we can turn in the damaged phones at a T-Mobile store. And because of my busy schedule during the week, I thought this to be most convenient for me. At my very first availability, I went to a T-Mobile store to return the phone but was denied. As a suggestion to prevent further confusion, I did reach out to customer service both over the phone and via email and while they were nice, they seemed to disregard my concern about not being able to return damaged phones to T-Mobile even though the website says it’s an option. Otherwise, fast and convenient service.

The process was horrible. I had put in claim on july 22. It was approved Sept 1. The headache I went through to get a refurbished phone was not worth it. I had to send copy of license then had to send a copy of form to authenticate license. Then I had to send pic of license again.

Loved the phone. Made me happy and everything was good. Phone works good. I love all the things I can do with my phone. Loving the pics and the apps. It's always gonna be my go-to. The moto is the best. That's facts.

Received the best customer service from your company, Malicka was simply wonderful. She walked me through the entire process with great patience. I dropped my previous phone and thought that it would take about two weeks before I receive my new phone, I was compellingly wrong, the phone arrived in lady than a day and a half. Great service.

Recommendation for screen repair was satisfactory. Ordered screen & replaced within a week. Great service from recommended company. Great service from Assurant as filing the claim & supporting documentation was quick & easy. Filing online claim was easy & believe it or not made the repair process very hassle free. Thank you!

Refused to unblock my phone after replacement phone was returned. No one would help, have elderly parents. Didn't have a phone for almost 3 days. Lost phone, filed a claim, phone was found, canceled claim. Assurant refused to unblock my phone. A rep at Tmobile was the only one who helped me. Was treated very badly by assurant. People need to be informed if they get this insurance that assurant has the power to block and phone and basically hold them hostage.

Filed a claim for my husband’s phone on Tuesday Aug 31, 2021 and was told by rep that if I pay before 8:30PM that day that it will be processed and shipped overnight that same day; otherwise, it will processed the next day. I called 2 days after (Sept 2, 2021), why replacement phone hasn’t arrived yet, only to find out that Assurant hasn’t started to process my claim yet. Assurant has all the information they need like name, shipping address, card to get payment, etc. It literally took 1 week to get the replacement phone. If I didn’t call 2 days after Aug 31, 2021, they would not have processed my claim and it would have taken longer.

It's always heartbreaking to lose your cellphone. Your whole life is in there. So, you can replace it. You won't be off grid. Delivered to your door. Easy peasy! Thanks Assurant! Life never stopped for me.

Your speed of replacement was amazing..,less than 24 hours. My only dissatisfaction is with the sticker you placed on the back of the replacement. Even with Goo Gone it was extremely difficult to clean off. I am still copying some data off my old phone because all the photos attached to texts did not transfer over. I will send it in the envelope and make sure it is scanned on Monday September 13. Thank you.

Everyone was very helpful. All questions were answered and when missing phone was found they gave me options to send new one or old one back, Easy to send phone back with the provided envelope. Very easy to filled a claim.