Assurant Phone Insurance Reviews

I feel fine the way the lady took my problem as soon as we told her about our problem, she told us that everything will be fine, so she start asking question about the incident with the cellular - when and what was broken. We told her and she took care of everything. I have no complaint. The next day I had the replacement, good service and your people are good. Thanks.

The replacement phone I received has issues with biometric registration for security and the speaker phone is lower than normal. I did not have issues like this with my previous device. The phone did arrive in a timely manner, but it does not work well with some features.

We have always had insurance for our kids' phones despite them being young adults. I have only had to file a claim a couple of times but each time was so quick and easy. Well worth the money for peace of mind.

I've always had a great response from Assurant when I need to replace a lost/stolen phone. I get the replacement within 2-days with simple instructions. I've never had to call them after the claim was given to find out what's going on which means a lot to me!

There was confusing info coming from Xfinity Mobile when it came to activating our replacement device. Kim was great! He stayed on hold with me and we did a three way call with Xfinity to get the CORRECT help and we were able to get the phone activated. He was AWESOME!!!! The only complaint I have with ASSURANT is that our plan is supposed to offer unlimited screen repair and they would not allow a simple screen repair for my son's cracked screen. So unfortunately, we had to get a replacement phone which cost us much more and took a lot longer to get him set up with a working phone.

The girls special 1. I do not remember her name. Terrible. She are very rude to speak with clients, she hang the phone, but after this lady T Mobile Callas and transferring the calé and the 2 mens very Nice. Please. Give good training. The girls they are not very friendly.

The T-Mobile store referred me to the Warranty company Assurant. Everyone was helpful in getting what I needed. My only problem is the phone was found but the replacement was on the way! UPS tried to deliver but I was out of the office and I still have not received it to send it back and get my refund. I was not told it would come UPS Red just UPS and those deliveries are slower. So I’m not sure where the phone is now.

It was the worst customer service. Representatives were rude and did not listen. Did not correctly document the reason for my call. I was hung up on 5 times. I never once spoke rudely to them. I would start each conversation with "please don't hang up on me". I was in tears of frustration. They really didn't care about the customer.

The website had some issues with being down. Once it was back online, the claim form online was Easy. The claim approval was Fast. The FedEx delivery was Swift, the overall process Exceeded expectations. Thank you so much.

Called Assurance to report broken phone. Got a claim number. Received replacement. All in a timely manner. Very pleased. Took new phone for transfer and setup to local Xfinity store. Very quick service. Thank you.

I am very pleased with the service, care and respect that I received from those who answer the "800 #" for Assurance/Metro. Definitely a better experience than one will have at the Metro store I went to! The process for obtaining a new phone was incredibly easy! Thank You!

Aloha, glad I added the insurance coverage thinking I'll never need it as I dropped my Galaxy 7 before without a scratch but not this time, slipping thru my fingers screen faced down onto the pavement, there it went, shattered in multiple places. What to do? The next day The local T-Mobile store rep pointed me to the Assurant web link and frustration eased. The claim questionnaire was simple, brief but the delivery time for the replacement, took three days days, understandably from Florida to Hawaii however T-Moble boast "next day." (Claim date: 5/10/21. Received 5/13/21.)

Assurant sent me a defective device and I spoke to the Supervisor who assured me once it was returned she would REQUEST A BRAND NEW PHONE FOR..well I never received anything.. The defective phone was sent back to you and you never replaced my device.. Please check my claim.. Return my money or send me my device..I HAVE ATTACHED THE TRACKING NUMBER AND THE BOX THE DEFECTIVE DEVICE CAME IN..PLEASE CONTACT ME AND SEND ME MY DEVICE.

The process was fast and easy. Even shipping was fast. No delays. I would recommend to all my family members because of the convenience. The customer service members who assisted me were very patient and very helpful with what I needed.

I filed my claim. A week later I reached out since nothing had been done. Claimed the address was invalid when it wasn't. No one contacted me about it. Received replacement 5 days later with no key to open Sim card. Was out of town and had to wait until I returned home to have my info transferred over. Phone is now late being returned and I'm praying I won't be charged for it. Horrible customer service experience.

On time receipt. Fully functioning replacement. Packaged carefully. Great condition. Reasonable charge, easy return. Easy instructions. Sufficient return period. Easy to navigate website. Did not miss a call.

I ordered a replacement phone. It was mailed and the package was stolen from where the FedEx left it. (Which was an public area accessed by everyone). I called the police and filed a report. The police concluded that my phone was in fact stolen. I provided a police report to the claims department. They have this police report but yet I still have to wait 10-14 business days to get a decision on if they are going to replace my phone with no additional charge or replace my phone and charge me an additional deductible. So at this point I am made that I put a claim in to pay a deductible for a phone I don't have. I really just want my money refunded so I can just deal with T-Mobile and never file a claim to replace a phone ever as long as they use Assurant for their equipment replacement option.

I dropped my phone and, though it was in a protective case, it landed directly on a corner, creating a crack in the glass back. I had to pay a $99 deductible, but for a $1000+ phone, I'm OK with that. The new phone arrived quickly, as expected, and works great.

It was fast and easy to file a claim and receive a replacement within a reasonable time. The deductible was rather steep but it was still less than half the cost of paying for a new phone. My experience was well worth my time and investment.

Got replacement phone the next day, very fast. Did have trouble transferring information from broken phone to the new one, due to old phone being damaged. Had to go to a store, it took a while but between me and the store, I got it all done.

Very good, received a new phone, was exactly the same one. Came in the mail very quickly. They also provide d a postage stamped envelop to return the damage phone. Highly suggest using this insurance. Thank you.

I filed a claim for a Z flip phone from Samsung a 1300.00 phone, we received a S21 + an 800.00 phone. There was no communication that they were going to substitute the phone. When I called in they stated that it was a comparable model. In no way is that comparable with a price difference of hundreds of dollars nor a similar color let alone a completely different style phone. I'm disgusted with how this was handled on the customer service side of this as well as their definition of comparable. When I spend 1300.00 on a phone then pay to insure it I am not ok with a replacement that is hundreds of dollars less valuable.

Fast excellent service. Thank you. Great service. Phone received was in excellent condition. Transfer of my app, contacts and photos was very easy with instructions with new phone. I can't say much more than excellent service and rep I talked to was very helpful.

I had trouble filing the claim online. I was kicked out and could not go back to complete it. Upon calling I received help from an agent, and was able to complete the claim. I filed on a Sunday and received the phone Tuesday afternoon. Only suggestion is to have a physical location to retrieve replacement phones.

My phone number is **. You guys are charging me for a phone that I've returned months ago. I don't know what else to write except this has never happened to me before. Can you please reevaluate. Please reevaluate this claim.

Entire process was smooth and efficient. Quick response and return packaging was well designed. Only issue I had was there was no indication that I could see that tells me if the phone was a refurb or new. The agent I initially spoke to said that there was no way to tell what it would be until shipped. So, I assumed there would be some kind of notice given the warranty is derived from that status. This was what I was told during my initial call. Please have someone let me know which one it is or how to find out.

It was pleasant experience, received my product in timely fashion, got it up and running with guidance of your business. Keep up the good work and stay safe during this pandemic we are going through,

My phone was recently stolen, Assurant backed up their plan 100% after a short phone conversation and an email form I had a replacement phone identical to the original the next day. I would 100% recommend this policy when purchasing a new cell phone and most likely other products that they do business with.

I was sent the incorrect phone. I was told I would receive it in 48 hours and didn't receive it for 5 days, just to receive a different phone than the one I have. They sent back out the correct phone, but this one has been glitching and turning off on me while in use. So now I have to send this one back and get a new one. This has been an awful experience.

It was a Very easy process. I definitely would highly recommend. The shipping was very fast and convenient. This is the first time I have utilized this service but after this experience I would purchase this plan on every device that is eligible.

Phone was stolen in Las Vegas. Replacement was prompt. I went to T-Mobile store and they provided me with the phone number for Assurant. The customer service representative was helpful and handled the call very professionally.

When my phone fell into dog's water dish I contacted carrier and was instructed to wait 24-48 hrs and try to see if it worked. Unfortunately it did not. They gave me information to make a claim with Assurant. The process was smooth and easy. Claim was approved immediately and new phone was received a few days later. I was surprised how simple the process was. Will definitely recommend to friends.

My experience with Evelyn was amazing. She's a great person - very professional and helpful. I highly recommend her. I give Evelyn 10 ☆☆☆ she helped me get my phone very quickly quick. I really appreciate it. Thank you T-Mobile, great service. I'm happy.

I was sent a phone that was damaged. I open bag to see box smashed in one side. Opened up box and found phone damaged and now every time I put phone in my pocket the cracked screen just gets worst and worst. All of this on top of the fact that it took them over 3 weeks to send me my phone. Now I gotta send phone back before they will send me a new one so I'll be without a phone again for 2-3 days. That's if they don't ** up again and it takes 3 weeks again. I'll be reaching out to metro to find a different insurance company.

It took me almost two weeks to get my replacement phone, in that time I lost thousands of dollars in business. They put me under a 3-5 day review then waited an extra day to start that and of course they took the whole 5 days, all because their system would not accept the pic of the BACK of my ID. I would never refer anyone to Assurant.

Everything went well except it was a push to get the data transferred and sent back prior to the 10 days elapsing. It took me 8 days, as the phone will be sent back tomorrow. Additionally, the envelope sent to send the broken phone back in should have either been padded or a box.

Good customer service experience. Everything went smoothly and we did receive our Iwatch replacement within the days we were informed. I will refer a friend or family member to T-Mobile. Thank you for the good customer service.

Was very difficult to do this online and was hard. Needed to go to T-Mobile store to get help. Make it easier to do this online and make it easier to do claims without a credit card. It's ridiculous. What if people don't have credit card, debit cards? How are they going to file a claim? You should have option to have any Bill to the T-Mobile account. If you do this everybody will be satisfied.

all the files to the read phone. But overall satisfied with the service!!!

When my phone was delivered, my stylus pen was not in the device and the box was damaged so that's why I rated the service at a two. Maybe next time I will get better service quality product considering the price I had to pay.

You're wanting my device. I paid for for the insurance. Replacement phone that I pay for every month. You're stupid. No you're not getting my old device. It's mine. I paid for it just like I paid you every month for this new phone.

I received your email that you said claim was approved, then next email said device was shipped, then after a few days, I did not receive replacement device. I called back last week to complain this, but no answer so far!

I entered T-Mobile store at Berlin Turnpike, Newington, CT... Needed to replace phone as it would no longer keep a charge. I spoke with Carlos and he was quick to help me out with the issue. My phone was ordered, arrived at store, I went in and phone info transferred and I was on my way. Excellent Service!!

I received my replacement device two days after I broke the screen of my phone. Easy and fast service. So far, I have no problems with the replacement phone. Also, the return process was quick and pretty much straightforward.

Successful claim process of getting replacement phone for damaged touch screen. Unfortunately, replacement phone had a battery issue so I have to get another replacement phone to have a fully functioning iPhone again. Initial claim process went well (4 stars), however I'd put a lower rating on the replacement device as the replacement device needs a replacement.

Sent me a different phone without charger, and asking me to purchase one. This is very unprofessional, dishonest for I paid for warranty for almost 3years if not, and paid an extra $49. For this reason I don't want to do business with this Assurant company anymore, I'm just going to cancel the warranty.

My issue was with store, had to make 2nd 165 mile round trip. Needed programmed Sim card. Did not ask, they might have helped more. Next time I will know to ask the T-Mobile employee to give me one before I leave the store. Also, I did not realize new phone would be shipped, would be better to get one right there.

I hate having to use my insurance...FOR ANYTHING but this was the 1st phone claim I've ever filed and by far the EASIEST!!! I received my new device in less than 2 days and was able to get back on my phone in no time with no complications. I will definitely recommend Assurant in the future.

Made the claim online. Said everything went thru. Waited a week. Called back to see where the phone was and was told it wasn’t processed because they need to verify mailing address but I never received an email or phone call stating more information was needed so it just sat there until I called back. Why have the online option if it doesn’t work!

I was given a local repair service and they took care of it immediately. Great job, great attitude. Would recommend this company to everyone. Would recommend CPR to anyone needing their phone repaired.

I was satisfied with your service. I was amazed I received my phone the next day in less than 24 hours. Highly recommended. Definitely would recommend to a friend or family member. I would like to say THANKS!!

My overall experiences with Assurant has been pleasant. Each person in my family has had to have a phone replaced. By the third time I've figured out all the downfalls. I will say the website can be better configured. Each time I've tried to pay my deductible online, and all three times I've had to call to pay because the website will NOT take my payment. The first time I thought it had taken it and waited a week before realizing it wasn't processed. So please work on the website to make it more efficient especially since you try and make the callers use the website instead of the call center.

Customer Service is outstanding. Very understanding and patient. Knew all the information needed to complete the service. I will recommend them to all of my friends and associates. Continue the good work.

Phone wasn’t holding a charge. I was looking for a repair place near me which is hard to find. I realize We had insurance on our phones. In a matter of days my claim was approved and a new phone was on its way. Even the return of my old phone was easy. Thank you.

My phone would not charge and the screen was cracked right over the camera lens. It was Very frustrating!!! Thank God we had insurance through Assurant! They were quick to get my replacement to me. It was a true blessing!!!

When I submitted the claim I provided the IMEI number of the damaged iPhone XR for which the claim was being submitted. I received an iPhone 7+ and had to send it back. Backstory: I put my sim card into my old iPhone 7+ when the screen of my XR broke. The claim was submitted from the 7+. I took precaution, ensuring I manually entered the XR imei/device info into the claim form when prompted.

It was awful. It was not delivered in the time specified. The person who took it from the warehouse did not weigh the package and by the time it took it to the UPS it had to go back from UPS back to the warehouse and then back to you UPS. It was not delivered on data's promise. Total negligence. It was handled with total negligence and I got the total running around. Just awful.

The response was quickly, I receive my cell only in a few days, but they send only the cell, in before occasion they send new charger and new earphones, the cellphone is used, but it work very well. They resolve the problem.

My experience was horrible up until I got a manager on the line and he expedited the process (meanwhile I was out of a phone for about a week). While I encountered some truly amazing customer service reps (2 out of the 5 I worked with), ultimately I had to call every day for a week in order AND speak to a manager to get my order corrected and issues resolved. I was then sent a refurbished phone with an outdated charger, that if continually used will ruin the phone's battery.

The process was professionally handled from beginning to end! Was the first time using this process and the associates I talked with were very helpful and knowledgeable. Would definitely recommend to friends and family.

Everything went smoothly and the US Cellular store in Altus, ok. Was very helpful getting the replacement phone set up. Couldn’t have gotten it done without their help. The emails to fill out forms were a little confusing.

Experience was quick and easy, and the phone was sent immediately. The problem is that the new phone’s battery doesn’t last like it should. I used the phone the same way that I did in the past and my phone needs to be charged at least once throughout the day.

I've filed claims in the past for my device and another device and I have always felt satisfied with the service BUT THIS TIME I FILED A CLAIM AND IT HAS BEEN A HORRIBLE EXPERIENCE. Before I would file my claim, pay my deductible and I would get a message right away stating whether my claim was approved or denied. This time, not only did I have to wait 24 hours after paying my deductible but also I was required to submit my driver's license information which has never been requested before.

When the first time I filed it didn't go so well. The first representative heard incomplete my claim. I reached out for help and was assisted immediately. They apologize for my inconvenience and everything after when smooth sailing. I receive my phone the next day and it was an easy process to send my damaged phone back. The only reason they lost the star was because of the first representative.

My phone died during a meeting....Thought it needed to be charged. Left it on charger all night and it didn't charge. Took it to US Cellular store and Devonte checked it. Suggested I take it to U Break I Fix. Person looked at it, shook his head and told me 'motherboard is dead.' Went back to US Cellular and filed claim. Less than 48 hours later the new phone was on my porch. When I was unable to activate the new phone, Devonte helped me again. He is very patient and understanding....Restored my confidence in that store.

I placed the order on Thursday 5/20 @7:45pm and I did not receive my phone until the following Monday. Why would you not overnight the phone since I informed the agent that my phone was completely broken? Very unhappy with the shipping situation.

When my phone was stolen it was horrible but Assurant made the whole process of replacing my phone so easy. It took about 24 hours for my claim to be approved and then my new phone was overnighted to me. Thank you so much!!

I've already complained to deaf ears twice. Now I'm taking action. You'll see my comments in Google. You will also be losing a customer of 11 years. I've been paying you nearly 800 dollars a month for 16 lines. Now being treated like crap.

Replaced my phone no problem. The customer service representative was polite and took care of everything to get me a new phone as soon as possible, I just wish the deductible wasn't $99. Given the service and speed of response, I am satisfied.

I contacted them to get a replacement phone. The process was seamless...I was happy with the way the customer service agent took care of my needs as a customer. I will use them again. I liked the way he talked me through the process as he was completing my request.

This was a long (over 1.5 year, due to being in Covid lockdown; and, T-mobile not shipping overseas) plus many, many hours upon my return the U.S. to fulfill the order originally placed in Dec. 2019. Long, and frustrating, with increasing malfunctions of a phone that grew to have more hardware issues and time went on. NOw, happily, I have the replacement: LG G7. However, I have a complaint: This replacement LG G7ThinQ does not have good battery life. My old phone held battery charge for an impressively long time, and I expect the same or better from a new phone that replaced the old one! I am outraged that I now have trouble conducting business, because battery goes dead. I would like to correct this distressing and unacceptable problem. I request a different replacement, if possible, of the same model but with a good battery. Will you make that happen?

The speed of the one day shipping and support of this company is amazing and the price for the replacement is affordable and fair. Would recommend this company and T-mobile with friends and family.

I called on 5-16-21 and set up a replacement for my S8 with a male employee, he told me I would be receiving the replacement on 5-18. But never got it. Called in on 5-18 and found out that he never set it up, it was pending, he never told me that I was to go on the web site to file the claim or that there was a $99 fee. All he did was ask me what happened to the phone and my address. I ended up having to buy a new phone and paid $ 400 more because I couldn't trade in my old phone. The experience was very disappointing.

Next day my new phone arrived.. awesome. Nice and very helpful. Automated easy steps to follow. No hassle. A few questions and phone info needed.. it all ended when I paid my deductible. They approved it and got my confirmation number.

I went to one of your locations here in Miami on 5/20/21. Found out there was a Audio problem. Marvell one of your agents called the claims dept. All my info was taken, on 5/21/2021 I received new phone, The only thing is no Metro I went to afterwards had a screen protectors. That's my only downfall. Told me they don't sell them anymore.

Always a good experience. Wish there was a better way to authenticate yourself/account but other than that they take the hassle out of replacing a device. 4.5 *s. If there was another way to prove it's you they would get 6 *s????

I dropped my phone on May 20, 2021. I filed my claim that day, paid my $99 deductible, and received my phone on May 21, 2021; However, the phone I was sent was DEFECTIVE. I then had to file a warranty exchange and pay an additional $5 to get ANOTHER new phone on May 25, 2021. Which happened to be my birthday, so I was unable to do anything for the weekend before my birthday because I had no way to get ahold of anyone. I am still VERY unhappy.

Had to take advantage of our insurance for our cell phone. A representative was super helpful we got our phone literally the next day within 24 hours. Nice and easy to file the claim. Would definitely recommend.

Assurant company looks to be a company created by TMobile to safeguard TMobile from this scam. So here is the deal, I buy a phone for $600, I pay on that phone an EXTRA. $15 month. So really pay $960 for the phone. At the 18th Month Mark, the phone is LOST. I have paid $270 ($15/mo) for coverage. The DEDUCTIBLE is $249. So I have to pay $519 for a phone that BRAND NEW worth $600. A new version is out and stores are selling BRAND NEW versions of this phone for less. Not to mention, you don’t get a NEW phone, you get a REFURBISHED (USED or previous failed phone). You should at least PRORATE. the deductible based on the length. If the deductible is $300, then it should go down with each payment I make with an incident.

I had my claim denied because of an error not on my behalf. Had to call Spectrum just to verify my phones were covered. Had to be on two phones call at once just to get my phone replaced. Not sure if I would recommend to others and not even sure if I'm going to keep this insurance or find new company. This experience was horrible and to be a paying customer and have to plead that my phones are covered kind of made me feel like I was begging to get my phone fix. Not to mention I called several time and had to be transferred to a supervisor who was no help.

The only reason for 4 instead of 5 Stars is I made a mistake on the address when I turned in the claim and couldn't find a way to correct it. I had to wait until you emailed me and told me there was a mistake before I could fix it. Otherwise the service was great.

One star because I had to.. I returned my phone in a Usps box. Never was told I had to turn into a person. Nobody can find my package. I have used their services numerous of times on other claims and never had issues until now. I always use the usps box. Couldn't get their help or consideration. All they want is money.. Very poor customer service in trying to help resolve the matter!!

I had a good experience with this company really fast service had the replacement device within 2 days. No issues with the service or the device. The device was packed discreetly, and no damage to it.

Making claim was a hassle. I went online, automated and 3 reps before I could complete the claim. Problems were dropped calls, automated could not understand some words, online would not let me complete process. The one thing I liked was I got my phone quick.

I DID NOT have my cell phone replaced! I have a 3 yr old Samsung Galaxy S8 that I Had the screen replaced on and then had a screen saver I waited on for 6 weeks put on over that. Service was good with one exception. When my phone was inspected before the repair, it was noted there was a small crack in lower right corner of the back casing. Was asked if I wanted it replaced, I declined because it is an old phone with probably another year of use left in it. When I came to pick it up. Replaced screen and screen saver I provided was all good. Also new case I purchased had not been put on yet. That's because they needed to point out to me a more prominent crack "above" the small one I knew about, had occurred during the replacement of the screen. I was not offered a replacement backing for this, citing there was already a crack in the backing. I think that was NOT Right but because I had a new case going on it, I let it go!

Cellphone damaged. Went on line, filled out insurance claim. Got replacement phone within one day. This is a great company to do business with. Will definitely keep my insurance with this company and recommend it to my friends.

I relocated to West Coast and my phone was stolen. I have medical conditions and school and was not able to get any kind of understanding or consideration then I was forced to pay for the price of a stolen phone. I was also treated like a criminal and spoken to condescending. Just overall bad. No ownership of errors made along the way. I want a refund and apology. SUCKS.

You replaced with an old refurbished version of a cheap phone for essentially the same price I saw it selling for on Amazon as I paid in deductible. $140. I begged for a different device because this is the 3rd LG device I have had. I will leave Mobile because of you and report my experience. The initial device you replaced was an HTC. I had that device for 5 years. I paid $800 for that device. Again within a year I have had the LG's you sent replaced 3 times. Just bad.

My son broke his phone so we used our insurance to get a replacement. I called the number and the process was quick and easy. I should have gotten the phone the next day but no one was home when 1st delivery came so we got the next day. Thank you for the quick service.

When the damage first occurred, I tried many times to place my claim online. When I had problems with that, I spoke to a representative on the phone who encouraged me to go to a local Metro PCS store. The woman there spent a lot of time with helping me fill out the claim, showing her my ID, etc. THEN I had to come back home to my computer to complete the process. It was not an easy process. In the end, I was able to enter my claim, replace the damaged device.

Still haven't received replacement phone for broken phone. I have called 3 times to inquire about it and was told for the third time I have to wait another 48 hours for Assurant to check to see what the problem is.

Filled out claim online. Had to make one phone call that had to do with payment of amount due. Everything went great and we promptly received the replacement phone. I would highly recommend Assurant.

Holy crap. First off this was a NIGHTMARE, wouldn't ship to my p.o. box. Nobody informed me that my p.o. box was an issue before or while purchasing insurance. Wouldn't let my friend use his card because card name and address didn't match with me being the account holder. Couldn't get data to transfer. Assurant had stipulation they could charge me $2,000 if broken device wasn't returned within 15 days. Couldn't get any employees from Metro to help. Finally after multiple attempts got customer service from Metro to help then Assurant try to tell me I made a claim over a month ago. Very confusing when I could be charged a hidden fee never knowing about it then trying to say I was late because they wouldn't accept my way of payment or approve my shipping address... Take my advice. Stay away from Metro, T-mobile, Assurant. Hopefully my issue is resolved. Won't know until I get confirmation.

I received a replacement phone because my original was stolen. My phone is very important to me and I needed it desperately. It was a smooth and timely transition and I appreciate the assistance. THANKS.

Had battery issues with an iPhone model that was know to have them. They simply sent me the same model phone. Will likely have to use the warranty again when this one may have battery issues again. The reps on the phone were informative and friendly, but not the best warranty/protection plan model.

The agent exhibited excellent customer skills. She was knowledgeable and patient. She quickly understood my problem and did not make me feel that I was at fault. She handled my situation efficiently and effectively.

Talked with a representative, he handled my call with efficiently. Within 2 days had replacement phone. Claim was easy and very pleased with results. I would recommend this company to my friends and family. Was my first claim and did not know what to expect. I was pleasantly impressed.

Really Bad Customer Service. They overcharge me for a refurbished phone and they send me a used phone and the package was opened. I am thinking about canceling my insurance and finding another insurance company.

T-Mobile, whom I’ve been with for about 17 years let me down this go around. Assurant didn’t do much better. I set everything up online, at a T-Mobile store without a single rep coming over to see if I needed any assistance. One kinda said boo and walked away. My claim was instantly shown as approved. I assumed the payment had gone through and I was good to go. I didn’t get my phone for another 2 1/2 weeks. My funds were limited, and with no phone I couldn’t track my purchases. I assumed the payment had gone through, and when I found out 3-4 days later that it hadn’t processed because of the shipping address I had provided, I was wondering why I hadn’t received a single phone call. At that point I didn’t have energy, money accessible to pay Assurant and had to wait another 6-7 days to make that payment.

The Metro-by-T-Mobile Store I visited help me to quickly and smoothly file my warranty claim and Assurant delivered my phone in the morning of the next day (much earlier than expected). Thank you Metro & Assurant!

My experience was very professional and fast. I appreciate the knowledge of my customer representatives and the Excellent Interpersonal Communication. I would highly recommend anyone to the business of Assurant.

Assurant customer service is very professional and accurate on information given. I am a Happy customer and was grateful to get my phone the next day. I would definitely recommend Assurant to my friends and family.

My husband ran over his phone, demolished it. When I called Bluegrass cellular, they sent me to AppleCare. Wasted 3 hrs. They couldn’t help us, said to buy a new one. I called Bluegrass Cellular back again & she said call Assurant. That’s why you pay insurance. I called & instantly I knew this was going to be easy, & could get a new phone for cheaper than a new one. They were great! Very helpful, reassuring & understanding. It shipped within 24 hours and I had it the next day. My husband was at without a phone for five days. And three of those days could’ve been avoided if I didn’t get the runaround with AppleCare. & Bluegrass would have understood the first time it could not be fixed & help me get to the right solution. Assurant helped me when I wasn’t sure what to do. Thank you.

My phone was stolen May 13th 2021 and I liked for it was unable to locate and I realized it was stolen. I then had to call and have my insurance help me replace it. So grateful to have the help of my insurance company.

The time to file a claim to the time that I received a replacement phone was incredibly fast. I filed my claim online which was very convenient. My phone arrived much quicker than expected and the process was seamless.

When ordering a replacement phone which I lost and pay extra for just this kinda problem. I had the biggest problem with customer service informing me that 1st the phone which I choose was backed logged. Which I wasn't told until I got an email days later. Had I known that I would have never dealt with Xfinity again, but since covid I have to have my phone to work from home. Now I'm still waiting for this phone. Really at this point do I have a choice. Smh customer service need more training.???

I really appreciate it the speedy service I got with the replacement of my phone and I was totally pleased with my replacement phone and the agent on the phone ensured me that I would have my phone in a matter of days and that was my main concern.

I don't understand why I have to send back my only working phone prior to you guys sending me out my next replacement. This was no fault of my own. So leaving me without a phone for 1 to 2 days. Who knows what could happen.

Everyone I talk to was polite and had a pleasant attitude, I received my phone super fast. I was very pleased with the Total experience. Definitely would recommend friends. I Appreciate the service that was provided to me. Thank you.

My son broke his phone and as always Assurant made it easy and painless! Love this company and how they take care of us without any hassle or problems and you can do it from home without leaving fast delivery.

It’s was so easy to file a claim on line and the replacement phone came in the next day. I love that it was hassle free. They even sent the return package with the return label and postage already on the return package. It was a piece of cake.

I filed a claim for a damaged cell phone. The claim was quickly approved and I received the new phone within 48 hours. I was pleasantly surprised. A return label and packaging was included. I'm hoping the phone is received in safe condition being that a bubble package was not included in the return envelope.

Very efficient process! Thank you for your service as it was a life saver! I am so thankful for your service. Hope I don't need to use it but grateful that it is there if I have an accident with my iPhone. Directions were clear and easy to follow. Thank you so very much!

I asked all the right questions. Was very upfront! I was told that you are all no longer give refurbished phones for warranties because you had so many issues them. That was a lie! I received a refurbished phone that did not work. The speaker was busted on it. Customer service was very lackluster. :( 2nd time dealing with you all and I have a horrible taste in my mouth. Your service is just awful. I pay 32 a month for insurance.

I’ve always used insurance for all my devices and we continue to do so. I have never had a problem with returning any damage devices and getting a new one no questions asked. I recommend this insurance company to everyone.

The entire experience was easy and needed as my phone was cracked in several places. The representative from Assurance directed me to 2929 Turner Hill Rd... I was delighted because I couldn't send my phone out... Taking my phone close to my resident was an A-plus, CPR I will go back if ever there's a need. Nas was very knowledgeable and caring person. He knows how to take care a customer. Thank you very much.

My experience was horrific, not only did I receive a broken phone to replace my cracked phone but I received the worst customer service I have experienced in my life. The customer service agent even said he wasn't there to satisfy me, he is there to inform me of the policy. Your service is trash like your phones.

The associate that helped with the claim was very professional and the phone got here quickly. The new phone is very nice. Very happy with the experience all the way around. I will continue to use Assurant Phone Insurance.

I dropped my phone and cracked my screen over the weekend. It was extremely easy to file my claim, receive my replacement device, and send back the damaged phone. Overall, it was a seamless process and highly recommend Assurant.

Asked for replacement devices due to physical damages. Both devices arrived quickly. Since then I sent in the old handsets. I hope they arrived OK. I have not heard anything about that. I hope I get a notification that the old/damaged phones were received.

I was very pleased with process of filing a claim, and received replacement device right away! Did not encounter any negative issues. I highly recommend insuring all devices as they are a fragile investment.

My claim sat pending for three weeks until I called them to get a status update. After that, everything was incredibly speedy! Friendly customer service agent! They even overnighted me the new device.

My phone had liquid damage from hiking fall. Phone came quickly as stated during claim process. Person on phone was knowledgeable and efficient. The co-pay was higher than expected. Return was simple in envelop provided.

Phone screen cracked after being dropped. I received a replacement and customer service at the phone store was excellent in activating. Also, the replacement arrived fast, and the damaged phone was shipped 5/25/2021.

I contacted Assurant regarding my LG phone that I had incurred technical problems. Since I have the insurance that covered my phone, I submitted my claim to Assurant, I received an immediate reply with he fact that my new phone was on its way to me and the steps that were to be taken by them and me. Within a few days I received my new phone. It is a better model than I previously had and it was also a LG replacement. Thank you, Assurant, for a job well done. Ron

A great seamless experience, fast turn around and next day service. Fantastic!! All was done online and the unit was delivered the next day. No hassle expedient service and the unit perfect including the new SIM card that was provided.

Tablet not working: error message: System UI has stopped. Went to store on Lancaster and attendant assigned me did not know what it was, he rebooted the tablet... 1.5 hours. Took home and it worked for a couple of days and then produced SAME error message. Took back to store, different attendant who said to replace the tablet and ordered it. Waited a WEEK for it to come to store. Went to store, tablet was in, but the NEW attendant said that it was water damaged and must be replaced a different way! She ordered it on-line, would not give me the tablet in the store!

The cell phone is working good but after 6 days the pen broke at the top. It did not fall to the floor simply when I was going to remove it from the cell phone, the top part came off the rest of the pen.

My phone had been dropped and cracked and was starting to lose pieces of glass from the front screen. I contacted Assurant and I was pleasantly surprised at how easy the whole process was from start to finish. I even got to talk to a very kind and professional human - not a computer. My claim was approved while I was still on the phone with her! The new replacement phone and old phone-send-back pre-paid envelope arrived the next day. The NEXT DAY. Thank you, Assurant!

My experience was awesome, timely & the advisor was very professional, empathize w/ my dilemma & I received my phone the next Day. I would definitely recommend this product insurance company for electronic products.

Process took over 3 hours. From being hung up on, not being able to have the payment center process my deductible to not receiving the replacement phone in 2 days. Is only 3 of the 6 disturbing things.

Excellent approach to unfortunate circumstances. The replacement was made immediately and no fuss. Immediate response to the claim and no paperwork involved, just talk over the phone. The deductible is fair but could be less, as we already pay for the insurance.

My concerns is the communication between Fedex and the Assurant, Notes made in the computer as I stated where I wanted my device delivered and somehow the wrong information was provided. Also with trying to rectify the problem I was told by UPS to request to be able to pick the device up from their facility but I needed Assurant to call ups because you're contracted as the shipper. When the rep returned to my phone call I was told a lie that ups said If I had elect to pick the phone up from the facility that they would have to ship the phone back to assurant. So the rep reshipped the phone which I requested not to do whereas I might miss the delivery because I had it shipped to a secure place of business per the last mishap where my package was never retrieved. So if I miss this delivery I have to wait for another device to reship because there sending this one back. This overall experience has been terrible.

I was very pleased that my claim was handle so quickly. I received the replacement phone in 2 business day. This is the 3rd time I have had to file a claim, and I haven't had any issues so far. Very grateful.

It was sent in a timely manner. It would have been great if I could have gotten the replacement at the store. I really needed the phone replaced sooner. The phone was the same as the one I lost. Thank you.

Easy, efficient, excellent transparency, quick, trustworthy, reliable, affordable, accurate delivery, timely delivery, website is user friendly! I was very pleased with the quick turnaround for my claim. Thank you for the professionalism Assurant.

Thank you for promptly sending the phone for me. The refurbished phone that I got worked better than the one I had. I was able to transfer all my information into the new phone for my usage. Thank you for that.

I had an OK experience mostly because I didn't know the phones they send people are refurbished. I hope this phone doesn't fail me in the future. Regarding the customer service, it was fast and I felt taken care of. No one told me I was going to get charged $100 like it was my fault or I chose to drop the phone in the concrete, but I had to breathe and take it because I need to be in touch with family.

Customer Service was able and courteous in handing the request. The return process was efficient. I found the insurance adjustment process stress free due to the procedure. I am satisfied with the way the claim was handled.

My order was completed very promptly. I also appreciated the overnight delivery that is provided. I was able to get my phone next day after my claim was finalized. The representative was very knowledgeable and understood my issue.

Replacement was done in a courteous manner with easy to follow instructions. Being a senior it's frustrating having to complete endless items and being on hold for several minutes while completing transactions elsewhere. Experience was well thought out and flawless.

Used the Protection Program of a damage Samsung Galaxy S9+ 64GB Black, by accident the employee made a fall at home and the phone got damage. (The employee hurt his head) The Assurant page to fill out the information, I find not clear. To reenter the page I had to fill out the information of the damage phone one more time, For any questions please call Inger **

Order/ claim filed on Thursday, followed instructions provided. Was promised next day delivery of replacement phone. Did not receive for 4 days later. In store replacement wanted to charge $20 to assist me with the replacement.

My phone was stolen. I was covered by Assurant and received my replacement phone within a week. Though I had a deductible to pay, it was not too much to pay.. Very satisfied. Thanks for quick service.

They were incredibly helpful and so friendly and courteous with me. They walked me through everything and explained all that I didn't understand. They put my worries to rest and I didn't feel taken advantage of.

Great professional workers. I filed a claim for my cracked phone. From the first to the last person I spoke with were friendly and very savvy, they made me feel comfortable, I felt like I was conversing with friends. I was upset & nervous but they calmed my anxiety. You are hiring great people.

The two customers service personnel was very helpful. The first one help me get to the right claim representative. I try on line. It would not go through. The claim representative was very helpful. He made sure I present him with the right information for the damage then transfer me to line to make my payment. I thank both. Job well done.

Assurant is the absolute worst insurance company I have ever had the misfortune to deal with. My first phone was fully returned to their warehouse (tracking number says it was delivered) but the phone was "never scanned in". This happened back in March! It's now May and all of a sudden my package "arrived damaged and empty" and they want to charge me $716. I was told to speak with USPS to which I did and they specified to me that said packages go to a P.O Box which are in turn picked up by an Assurant employee. So why would an assurant employee pick up an empty package and not tell me on March 2nd when it arrived to them????

I reached out to you guys about my daughter's phone. The response was very good and I didn't have to wait. You guys were on top of it. I got my daughter's replacement phone so quickly. I thank you for doing a great job. Thanks again.

I had to use Assurant to replace my damaged phone & finally reached a very helpful representative that helped replace my phone. My replacement was sent out the next day. It was quick & easy to set up. All information was in the packet. My replacement seems to work fine. Thanks.

Good job done. When transferring old cell to new took almost 24 hrs and also lost Facebook. There is a lot of things still needed on my new cell. When I get time I will be going back to US Cell for assistance. As I stated Good job done.

Fast Delivery. Great customer service. I had a pleasant representative helping me with this matter. I would use Assurant again. It was a great experience. I am glad that I had the insurance. You never know when that accident might happen.

I am not upset at the fact that when I filed my claim on April 15, 2021, that I would have to wait 2 weeks to pay the copay. Where the incompetence of the clearly not fully trained csr agents or the management doesn't trust or believe that employees can and should have the ability to determine if the customer has to suffer an additional 3 to 5 business days. Now everybody knows that 5 business days means 7 real days. So when I filed my claim I informed the csr agent that I have to wait till payday to pay the copay. "This is not a problem," explained the agent, they said that when I phone my payment in, that the phone most likely will be shipped no later than next day depend on time placed.

This was one of the most frustrating experiences I’ve had with submitting a claim. On one of my phones I have Assurant and Apple care. After going through the whole process the representative for Assurant forced me to go through my Apple care. If I’m paying for service through Assurant, regardless if I have Apple care or not I should be able to decide which company I want to submit my claim. I couldn’t even utilize the online form due this as well. I shouldn’t be forced to use my Apple care. I had to go through the entire process 3 separate times over the phone before finally being able to finalize my claim.

The assistant was helpful and answered all my questions. The lost phone issue was resolved quickly and I received a new phone immediately! I would recommend Assurant Phone Insurance to my friends and family!

They worked very fast and were very helpful in getting me my new device. I was out of town and they had no problem shipping out my new device to my location wherever I was at. I was very thankful for that.

The process was pretty fast and simple. I appreciate the urgency and fast turnaround time of receiving a new phone. The old phone was able to back up most of my data and I was able to recover most of it when I uploaded my new phone.

I was more than dissatisfied after I had broke my phone to begin with, (it had fell off the top of the car, after I was finished vacuuming and cleaning it out), So when I found out that Assurant Wireless had next day shipping on their replacement phones I was Extremely excited. Sure enough my replacement phone had arrived the very next day, but when I went to contact Metro so that I could have my new phone activated, I found out that it was already linked to another customer,, and when the customer service person was explaining this to me, they really couldn't give me a a solid answer as to why this was happening.

We submitted a request for a replacement phone and received one that wouldn't charge and overheated within 5 minutes of being plugged in. The customer service representatives at Assurant are rude and unconcerned with providing customer service.

Made a claim on a Monday night. Phone was returned on Tuesday morning. I called your company and was told that I would have to wait for the new phone to arrive, refuse delivery and then I could have my own phone reinstated. On Friday of that week, still no word from the company that the replacement phone had been made it back to the warehouse. After THREE calls to three separate representatives, each having a different version of how to get my own phone reinstated, I was able to have that happen on Friday afternoon. Today 5/22 I receive a letter that my protection plan is being canceled as of June 1. Reasons are I decided to not renew the coverage, or I discontinued US Cellular OR non-payment of premium. I have done NONE of those things. This started out as an excellent experience and went downhill quickly. I am so disappointed in the manner in which these services I pay for were carried out.

My phone arrived before the due date and the customer service representative that helped me was polite, courteous and most of all made sure that all my concerns were answered and help me to the best of her ability.

The only reason I did not give them five stars would be because of no tracking information. I think the representative done a wonderful job by assisting me. The website is a little more difficulty. Did you try to put in the information dealing with the blocks telling you to select and it’s not giving you the best option such as my phone lost. My phone is not damaged. But the blocks that they give you to select from doesn’t have lost or stolen. But other than that the representative has done a marvelous job. Thanks again.

It was a great experience and easy experience. I very impressed on how quick they replaced my stolen phone and was very professional. I got my replacement in 2 days from the time I reported it stolen.