Assurant Phone Insurance Reviews

I received the phone promptly but the speaker in the ear position doesn't work properly. The voices are weak and scratchy. I had to go out of state and try to depend on a broken phone to conduct business. Quality control missed the mark somewhere along the line. This phone is not worth $175.00.

Never received the device as we requested. PAID FOR A BLUE DEVICE AND NEVER RECEIVED. Replacing the device according to “the company standard”. You paid a deductible for nothing. I’m done calling and NOBODY CARES.

The cell phone purchased through T-Mobile was not working and damaged. My experience filing a claim was satisfactory. Assurant response was prompt and favorable. Thank you very much. Assurant protection was available to assist.

Total experience was fast and complete. I received a replacement within 48 hours and sought the help of T-Mobile have the device set up to use. The device was working OK for several days and at this time I am locked out of the device and trying to get it reactivated by Apple.

Representative was knowledgeable, professional, helpful and courteous. My Issue was resolved with one call. Happy satisfied customer. The service was quick and reliable. Got my phone next day. It’s working perfect.

I dropped my phone, cracked the screen even with the glass protector and case on it. I pay for insurance monthly, I think that the $99 I was charged is too much. The screen still worked. I think $50 would of been a better price.

You are fantastic, so easy, quicker response. I complained and filed for it on Saturday, I was surprised saw my package on Monday. Keep it up. Assurant done something that baffled me. Initially I don't want to pay for insurance. My brother persuaded me. Is very good to have insurance on anything you valued.

Customer service needs retraining. First I filed a screen replacement then I couldn't get around to taking my phone to cpr phone repair so I call Assurant to see if my claim is still open. Everything was still good to go. Then I ask am about the screen replacement and you guys said you don't do that? But you guys offer it when we do our claim online. So you guys said you would replace my phone and it's in the mail." Now the next day CPR phone repair calls me saying they got my claim and when do I want to bring in phone"? I was confused. I just got my screen replaced and assurant charged my card twice! For $99.00! My bank is still trying to get it back.

The phone that I received is not a compatible device to the last one that I had. Is actually a downgrade not an upgrade or it's not equal to what I already had and then it is a little crack that's going across the screen that is on the phone. I have been trying to get in contact with someone in regards to this. I have multiple times in regards of the device not been to correct device and what's going on with all these issues. Every time I call I get hung up on and no one never calls back.

Denied claims should be emailed with reason. Called and a representative got the claim corrected and later approved. Assurant rep was professional and willing to fix the problem. The replacement phone arrived quickly. Took it to local Verizon store and had info transferred. Boxed up damaged phone and mailed out without fuss. Instructions very easy to follow for return of phone.

I was helped smoothly through the whole process and the Rep who assisted me was kind and helpful. I really appreciated the smoothness of getting my next phone. Care and helpfulness is so appreciated. I work in Human Resources and I would give my Rep a 10!!!

It was very disturbing from the beginning, since I had to file the claim in 3 separate occasions; in part because I was not providing the right information. I had to call Assurant about three different times, but when I was explained the whole process entirely it went very smooth and fast. I do really appreciates all your help.

Went to my local carrier T-mobile to file lost phone claim. They referred me to Assurant website which was down, asked for their assistance which they obliged. Using their store #, employee id.# etc. Over the next hour I watched several connections with Assurant get redirected and dropped just to have store manager say, "I can't do anything for you." Went to another t- mobile location where an associate spent over an hour to file my claim. I received my replacement phone almost a week later. Assurant like so many others focus on value rather than quality because there will always be someone else to fill my spot as a customer. Please don't respond if all you have is some generic meaningless apology.

Thank you very much, great service and the staff super kind, the exchange of the phone was super fast. My phone got wet and was not turn on, I called and we receive a great service and great staff attending us.

Excellent customer service. We had an issue with information not updating as quickly as it should have (I understand that tmobile had a concern with their website). Once I called Assurant to straighten things out my claim was processed quickly. The gentleman I spoke with was very helpful.

Very personal and helpful. Overall great experience with filling my claim. Thank you guys very much. I appreciate that T mobile Offers insurance on all of the devices. Best service in the world T Mobile.

The process to file a claim was super easy and fast. Received my replacement phone super quick came with instructions on how to set it up and everything. Also provided envelope to return broken phone to them. Overall very happy and satisfied with my experience.

The phone and the service is good, sent replacement phone back in the mail on 9-10-21. Hope you guys get phone back in the amount of time I have to send it back. Thank you for your time and service. Have a great day.

Phone was returned but according to records you have not received it. Issue is you have the wrong IMEI #. Tracking Number is **. I called to speak with a rep and the called was disconnect and no call back. Would like this resolved ASAP.

I enjoyed overall the experience. The claim process was extremely fast and easy and also for my device within 24 hours. I wasn’t a big fan of the actual replacement. I figured paying $12 monthly I’d receive a new phone but it was a refurbished device. Haven’t had issues with it yet and hope not to have any.

Great customer service! Helpful and nice people made the claim process easy and painless. Replacement phone came promptly as promised and works well. Spectrum reps helped me transfer info from the old phone to the new one.

Haven't broke a phone in years but when I did Assurant was there... Phone came less than 24 which was amazing... It's definitely worth 10$ a month.. I have a S21 Ultra which retails at over 1300 with taxes.. Thank you for sending the phone fast.

My Moto G had an accident at work. I called in and they didn't try to shoot me in the foot for using my insurance with a price that's the same or half the amount I paid for the phone. I got it quick with no hassle.

My replacement phone was delivered without a SIM card. The SIM card was supposed to be delivered in 1-3 days. I was just informed that after 4 business days, I cannot track the delivery of my SIM card for another few days and there is no ETA for the delivery.

I recently had to replace my Samsung Galaxy S9 due to a broken screen. I went through the process online but had an issue when it came to the payment and the payment wouldn't process. I called the customer service number and was promptly assisted by a helpful employee. Then, when I received my replacement I had a question about the packages and labels that were sent to me. I called to make sure I was sending the correct thing. ***One thing I would mention is that I was surprised that I was asked to place my device in a very small cardboard envelope. I didn't feel comfortable just putting the device in there so I added thin bubble wrap around my device.

I’m very disappointed…I have lost my phone on Tuesday morning. Instead of having my replacement the next day The gentleman shipped my phone via UPS ground in instead of next day air…as I explained it to the customer service that I need the phone before I leave the following Sunday for my trip overseas…12 days after and still no phone… I am stranded with no phone trying to communicate with overseas phone calls to UPS as I fail to delivered my phone for 3 consecutive times… and it was send under my ex-wife‘s name instead of mine…. The T-Mobile account is under my name and the replacement is under my name…. As soon as I return back to the United States I will discontinue my services with Assurant that is overpriced… and I will go with AppleCare+…. I pay $20 a month when I get paid $7.99 for better service… Apple offers same day pick up from their stores…. I will not recommend your services anymore.

I give no stars. Took a week and a day to get phone sent out. Wrong phone and forced me to go out with my children to return it and promises it would come the next day. Didn’t come until 6 days later.

The representatives were quick very helpful, but unfortunately I could not use the phone and had to return it. And was able to receive a return label quickly, and I sent it back via FedEx. Thank you for all your assistance and professionalism.

It was a pain to get the item replaced, and when I did, it came cracked and then the next day, refused to turn on. So I put a screen protector over the old one and used that. The first girl I talked to made it seem like a chore to talk to me. The 2nd one that did the refund not as bad- she was actually pretty nice. But the whole process is stupid.

Incorrectly rejected my claim at first, even when T-Mobile had them on the phone and said it was valid. Then sent the WRONG phone, a downgraded model. Said I needed to show proof, which I did. Then they said they MEANT to send the wrong one!

I've been a customer with T-Mobile for more than 5 years and I recently lost my iPhone, which was insured through Assurant. My experience with them has been the worse! I lost my phone while traveling and was promised by a representative to have it delivered three days after the incident (due to Labor Day), the same day I was leaving town. However, my replacement device did not arrive on time before I had to go back where I currently reside due to school. They did not offered anything to help and continuously blamed UPS for the delay of the package. After 3 days without any way of communication, I had to travel without a phone. Can you imagine something like this in today's world? They showed no sympathy for any of this.

I filed a warranty claim for my Samsung Galaxy 7. Very quickly I received notice that the claim was approved and that I would be receiving a Galaxy 10 as a replacement. I received my new phone the next day, was able to transfer contacts, photos etc. to my new phone wirelessly, inserted the new sim card and was up and running within a half hour. Thank you Assurant, the process was seamless!!

Easy process.. Fast exchange.. Convenient return of faulty phone. Online and operator assisted both very helpful. My new phone was in excellent condition with no scratches. Think having this insurance was well worth it.

Online claim initiated Aug 12, 2021. I had to contact Assurant via chat not once, not twice, but three times about my claim for a lost phone. Each time there was problem with my ID and Assurant DID NOT notify me, It took over 3 weeks to get my replacement phone. I did notify TMobile on this matter.

My wife lost her phone in the ocean on vacation and was heartbroken. I immediately contacted T Mobile and then filled out the online claim with Assurant. Within minutes my claim was approved, I paid the deductible and and that was it. I had a new phone at our vacation home in about 24 hours. Yes they delivered it to where we were on vacation. Thanks for making things easy!

Assurant was very quick at sending me a replacement phone. I'm still unsure about the actual replacement phone. It constantly stops working or freezes. Don't know if it's a phone or network issue. Otherwise great service.

This was the worse experience that I have encountered to this point. Passed around from person to person. Had to call back as one of your reps hung up on us (me and the T-Mobile rep). It took 1.5 hours on the phone to get my claim process. Basically came down to the incorrect product selection. Wrong on so many levels.

Was made very simple and fast. Very professional and I never knew that you could save me. Stress free. The delivery was overnight. Incredible. I will recommend this experience to everyone, Thank you for such excellent service.

I received a refurbish phone. When I received it phone worked for a couple of hrs which I called Assurant to inform them the problem. I was getting the run around and I had to take a day off work to go into the Apple store because the phone you guys sent me. The phone was not working. The sim was not picking up the cellular data. I think Assurant was no unprofessional because they could do anything for me. I would not be working with this insurance anymore.

I had a replacement phone sent to me and it was a great and easy experience. The phone was received in record time, which was 3 days. I thank Assurant for the work put forth in helping me with this matter.

Excellent customer service and such a smooth and easy breezing process to complete a claim and fast might I mention!! And shipping is lightning fast! Soooo much better than Asurion By FAR!!! Thank you sooo much!!!

Filing the claim and receiving my phone the next day was super easy! Mailing my broken phone back was also simple. I wish my phone carrier company knew that my Apple Care expired after two years, I didn't know Assurant was my new coverage. Thank you for your speedy replacement!

Fast and great service, who would have thought..... I could do the information online or over the phone. No Hassle and received my new device the next day! I could not have asked for any better service. Bravo!

Assurant Rep was very courteous and extremely helpful. I received my product in a timely manner. I was happy with their service. I would recommend them to family and friends. I had a special situation and they worked with me to solve it. I am truly grateful.

I paid for my replacement device which your company said was sent out. I never received a new device so I called your company back and was advised they it could take 3 to 5 days for my phone to be shipped but after the 3 to 5 day timeframe I was told that it would take another 3-5 days? Which is ridiculous so I asked for a refund and was told that couldn’t be done either. I feel like I was just robbed by your company. I will never recommend using your company to anyone I know and will tell anyone that asks what a horrible experience I’ve had with Assurant!!

I was impressed with this service since filling out the claim was quick and easy and I received the replacement phone in a day! WOW! I will definitely keep this insurance since I had no problems. I am so glad I had opted to add this insurance and feel much better know that whatever happens, we will be covered.

The company turned my phone off instead of my sons. Then won’t just make an even exchange. I had to be with my own phone because they turned off the wrong account and couldn’t get it back on for two days. Then I am still waiting for my credit and the phone. It’s been over two weeks!!!! Absolutely the worse experience.

So when I filed my claim, it was very self explanatory!! I was able to complete it quickly, and I received a immediate response within a day that my phone was indeed insured and the replacement was on its way. Very please with the prompt email keeping me informed on the delivery of the new phone, during the entire process.

They were very cooperative and politely mannered. Took their time to help me with my phone. Saves me time and lots of money. My newly replaced phone came in a timely manner and I was able to go to a T-Mobile store and get all my pictures and messages transferred to my new phone.

Your staff was completely professional. I got my phone when I was told. I'm very happy with the service. FedEx delivered the phone right in my front door. I've been with T-Mobile several years. I've never had a problem with them. Good service. Or with the insurance. Good service. Excellent customer care.

I placed a claim for a new device and first I wasn't aware I needed to send a picture of a photo ID so 2 days later a worker at the metro store informed me, 3-4 days went by and I still didn't receive my new device. Apparently I was not informed about the fact that it couldn't be shipped to my P.O. Box. Why I was able to submit that for an address I'm not sure then 2 more days went by before a worker called me stating my payment didn't go through when it said it had. Finally 2 days after that I received my new device and it was not the correct one. Now I need to make another claim due to glitches and the battery not charging. I'm so dissatisfied. My work didn't get done correctly and I'm extremely unhappy with the fact I must deal with this all over again!

I was told the phone to be replaced with a brand new phone. Not only is it refurbished but it also has a dent in it. Where is the customer service here? I find it very unsatisfactory to be left on hold and wait for callbacks and the agent helping you is just reading from a script telling you thank you for your patience. What patience? I have no patiences left!

I gave 1 star because zero is not an option. They took 10 days to get me a phone that is supposed to be an overnight service. You get transferred to another country and they do not use logic or critical thinking, instead they work like broken English robots who read off of a scripted question and answer sheet. Don't even waste your time trying to talk to a manager because the service is even worse. Their picture upload system, which is required, allows less mb than it takes to provide a crystal clear picture taken from your phone. They use this to delay the shipping. One thing they are on time for is charging the monthly fee. There are no issues there.

Horrible service, my claim was denied because of misinformation on the representative end. She wasn't helpful at all and just kept saying she couldn't do anything because the information didn't match. Asked to speak to her supervisor, who promptly recognized their mistake and offered to ship my device next day... I had waited 3 days already at this point.

Start off was rough and on phone call for about 4 hours and 3 days later got phone!!!! Customer service was good but hold time was long but the music playing kept me in there!!!! Will do business again!!!!

When I lost my phone the customer service was very good both from Assurant and from T-Mobile. I had my new phone in less than 48 hours and was using it the next day. They made the process easy. Thank you very much.

Replacement phone was stolen off porch and they helped me get another one right away. If it wasn't for you I would still be trying to get a phone. If you treat all your customers like this you will be around a long time. Thank you.

Assurant did a wonderful job at assisting me in replacing my damaged phone. The only issue I had was I missed a step in filing a claim and I was not notified that I missed something until I investigate the delay in processing. Maybe a trigger message letting a person know they missed a step would help. Other than that, Outstanding job.

Received a pleasant customer service rep who was very knowledgeable and very friendly. Explained the process thoroughly, what to expect online and quick on the phone to process everything. Easy to process claim online. Phone received next day.

Ever since I have had to deal with Assurant, they have been; bar none the best customer service that I've dealt with a long time. I truly appreciate their expeditious responding and keeping me informed along the way. Very professional.

I filed a claim for my broken Apple Watch and received a defective replacement. The watch would not pair with my iPhone so I took it into apple and was told it was defective. Bad hardware and/or software was the cause. Once I called Assurant. Was told that I had to pay for a box to send it back and and was hung up on when I asked to speak to a manager. Had to go to T-Mobile to get them to provide packaging to send the defective watch back. Also had to call to get them to resend another watch which was horrible considering I’ve paid for my replacement and sent them their device back.

Well initially it was difficult because I am not computer savvy. But when I called into the company for help the last two reps that helped me were very friendly and knowledgeable. They truly show me their compassion and true concern for my claim.

I love the way they treated me very courteously and the way they handled my order which is about my tablet I received in good condition and the customer service was awesome, were very patient. I have my device on time. Thank you so much.

The entire process of filing a claim was easy and quick. The replacement came quickly and transferring my old phone to my new phone was simple. I liked that I got the exact same phone for just $99 to replace. I am very happy with my insurance.

I really appreciate the superb attention to have the matter address extensively and phone Replaced within Five days and activated 10 days with a Fantastic Trio customer service experts From T-Mobile. Thank you to the first line of Contact from Assurant. You were great. Thank you.

I'm so happy to have this insurance on my phone! It's a fast and easy process. I love that it's so hassle free. It's even easy to return the devices which is plus. They also send good product replacements.

On August 29 2021 I filed a claim due to an accidental damage to my phone in the screen, it was approved and I paid the fee accordingly and I was notified that my replacement was to be delivered on Monday August 30 2021, THAT DID NOT HAPPENED!!! After a lot of calls to T-Mobile and Assurant my phone was delivered on Friday September 3 2021, a total disaster to say the least, understanding that this is the main line for my business WILLIAM ELIAS INC. there was a lot of money missing due to the lack of my phone able to work properly because of the damage! And mostly for the delay on the delivery moreover.

Phone arrived just in time and had great assistance when it came to getting my claim in order great customer service and real simple to explain what happened. I would recommend to family and friends. Courtesy service and understanding.

My son had a accident at the gym and then we call to get it replace. At first we had a miscommunication but then went to store and the lady was nice to help us to get to you so everything was better after that.

Received replacement phone in a timely manner and instructions to send old phone were easy to understand and carry out. Thank you for all the help and support in replacing my damaged piece of equipment.

After my wife dropped her device and cracked the screen, we made an insurance claim. It took 3 days and 2 phone calls before my new phone was finally shipped. Once I got the "refurbished" device it didn't charge and was lagging significantly. I contacted the insurance and was told I would get a FedEx label to ship it back and once I had the receipt from FedEx I could get another phone sent to me. I got a USPS label and sent the device back 5 days ago. Still have not seen a new phone. My wife has been without a phone for over 2 weeks. In this day in age we all know how important it is to have a way of communication, especially with young children in school. I had to break down and go start a new line of service with a new number so my wife can have a phone on top of paying my deductible. If I would of known I was going to have to buy a new device anyway, I wouldn't of paid for insurance or paid a deductible. I am so disappointed with you Assurant!

Nice. Thank you. Went to local T-Mobile and they set up, transferred all apps, files etc.. Glad had insurance covered. Only bad incident is the changing of all passwords had to log into 20 accounts again.

Hello, I know it's not your fault, but whomever delivered the phone left it on the front porch. Items have come up missing on several other occasions. Seems there should be a way for me to pick it up. Other than that I was very satisfied with the prompt replacement. Thank you very much.

My Iphone was not working properly, I call and was able to get a replacement phone with a few days of making the report. The staff was friendly and able to answer my questions and ensure my phone was going to be express mail.

Replacement iPhone is cracked!!! Please send new iphone. I paid a deductible of 250 and didn’t notice it was crack until today! It’s cracked about 1 inch. How do I go about getting a new iPhone that is not cracked? Thank you!

Received my phone physically damaged. Factory screen protector torn and screen chipped. I reported and I was asked to send it back. I have been without a phone which it is an inconvenience for me. I hope I never have to go through this ever again.

My S20+ 5G accidentally felled from my pocket from about a six-foot distance to the ground on a concrete platform. It was protected by an Otter Box cover; however, the screen didn’t survive. The left edges were cracked and the remainder of the screen spiderweb. I went to T-Mobile and was given a flyer to file an online claim. The flow was flawless, I was approved, and got my replacement phone the next day. My only “hiccup” was having to transfer data to the new phone. Took me a couple of times. And I feel that the local T-Mobile center should have been able to accomplish this task. I mean, that should be one of the reasons for the insurance. Although the service was great, I would have preferred having just the screen replace and not having to go through to process of having to personalize my phone again. All and all … Given that, the service was great.

Unfortunately I've had to make 2 claims with Assurant, however each time has been very easy & smooth process! They were able to overnight the new phone to me, I did the information swap and then repackaged it and put it in the mailbox for a USPS scheduled pick-up!

The process started when I visited a Fontana T-Mobile store to possibly replace my phone which has been malfunctioning for a few days. They told me that as part of the insurance they will gladly assist me when I get the new phone which came just a few days later in the mail. I am glad to have put on insurance to an otherwise regular phone.

I'm trying to get my device replaced and I'm being told that I've had too many claims for devices already when I've only done and received one phone. So I don't know what to do in this situation and I'm not able to get help.

Received with excellent speedy service. No hassle. The process is simple to follow and return service is a cut above all others. I'm truly satisfied with the service. I would recommend anyone looking for a security fall back on your electronics this is the way to go.

The process annoying. Part live and part automated. The device was replaced with a non-preferred device. The live help placed me on hold until the call dropped and never called back. 10 for shipping, 1 for product,

Assurant has the absolute WORST CUSTOMER SERVICE EVER! They leave you on hold forever (20 mins), they do not tell you everything so you have to keep calling back, & one customer service rep laughed at me and became annoyed when I asked her about it. VERY UNPROFESSIONAL! I WOULD NOT RECOMMEND!

My son lost a phone, I was sent a locked phone. Had to return it and have not received the new replacement phone. And I couldn’t get help until I paid the bill. A phone I don’t have in my possession.. I sent the replacement phone over a week ago as instructed by the Assurant rep…. Please help me solve this issue.

My teen dropped her phone and was terrified it would take forever to get her replacement phone. The easy online claim process and speedy delivery were a wonderful surprise and relief. I will highly recommend Assurant to everyone. Thank you.

It was relatively quick and easy to file and get the replacement phone. Very glad I had the insurance coverage as my young person relies on his phone, but accidents happen, so having the coverage gave me peace of mind and enabled us to quickly get a similar phone when his was dropped and cracked!

Hello, the service was smooth and fast. The problem was that the phone received was 64 instead of 128 as the original phone was. Sent a degraded phone. It is the second time that I have experienced it.

I should not have to make a claim twice before I get some help. I have called several time and I received no help from y’all. I had to go to the store. Still yet was no help. Worst customer service ever.

Recently put in for replacement phone.. I got the phone however there was no Sim card, Sim card unlock key, or charger. I was misdirected to go to physical Tmobile store. Next, I contact Assurant. The phone disconnected while waiting to speak with supervisor. No representative reached back out. I recorded information with tmobile.

The replacement device that I received touchpad does not always work. I use Touch ID to go into my account and I have to wait an hour or more to access my account on this phone. I would like to get a different replacement phone or my old phone back. I did not have this kind of problem with my phone.

Would rate zero stars but have to put one at least. Had the worst customer service and didn’t want to cover my watch and would just get put on hold then the agent would hang up after 20 min on hold. Happen about 4 time so I would cancel them soon.

They were great! Outstanding! I highly recommend them to everyone. Didn’t have any problem filing the claim and they took care of everything with a timely manner. They were kind and knew how to do their jobs. Thank you so much!!

Approved within minutes for my replacement phone and FedEx delivered within 24 hours of approval. This was made so easy a 5 year old could do it. Very happy with my experience in this transaction. I will be staying with

After getting off duty, I called late at night (11:30pm) and was immediately made assure that my lost/stolen phone was of no use to no one. My replacement was shipped immediately and I received it on Monday. Thank you so much for helping me in a short notice.

The phone I was sent has been having issues from the time I got it; it reboots whenever and out of the blue, locks up, and will not function at times. I would like a call at ** to get these issues resolved ASAP.

I made a claim. Received my new phone. Forgot to send the broken one. 3 months later got charged 570 for it. I then send it and call Assurant to notify that I send it. This customer service guy tell me that because I send it after 90 days I still gonna get charge the 570 bucks because is policy. This is the pure example of racketeering insurance companies. After they being bleeding you out for months with a payment they find legal ways to keep putting their hands in your pocket. Never in my life I'm making business with them because at the end I pay the phone again anyway so what's the point of having them?

I lost my phone at the beginning of July, I finally got my replacement at the end of August! In between those two periods I was getting a constant run around and ** excuses from different Assurant representatives. It was not in error that in my contact log I capitalized the first three letters of your company’s name.

Terrible experience. I even spoke with the supervisor. No one knows what they are doing. They sent out an item after I canceled it 5 minutes later. Tmobile gave me the wrong Mei number. They sent the item anyway after I canceled then when I ask for a return label they told me to just take the item to ups. Only to leave work early and I was given the wrong information. Time after time I was given the wrong information. I am so disappointed after 10 calls they still couldn't get things corrected not even the supervisor.

Really fast shipping and good customer service, I will recommend you guys 100 percent, I'll keep being a customer forever. My phone got here less time than expected and surprise for me it came with all the accessories. Really happy.

My phone was completely messed up and I went online in the night and made a claim and by the next morning my phone was already here. They also made it extremely easy to return the old phone. I just put it In the premade and pre labeled package and took it to my local post office and just handed it in was super fast and simple. Amazing experience.

I would give 5 stars ⭐️ but UPS failed to deliver on date promised. I waited all day and nothing, they finally sent a message around 10 pm. I was supposed to go out of town that day, so I waited and nothing. Finally got the package until Monday the 31st. Assurant did their part and I’m happy with their help.

Everything was great from customer service to delivering phones fast, the way was explain, they really care about the customer, follow up especially When they talk to you, when and how, they are very specific.

The process of filing a claim was easy and stress-free. The form is straightforward and self explanatory, making it easy to fill out. My claim was approved immediately and my device shipped and was delivered within 24 hours of filing a claim. Very impressive! Thank you for great customer service!

My experience was excellent! I didn't have to wait for anything. I received my replacement phone nearly the next day. Thank you Assurant. I'm glad I invested in insurance for my Galaxy note 8 phone a few years ago.

Very good service and quick helping out on my claim!! This is not my first time submitting claims since I can remember having a cell phone jijiji but I do love this process with Assurant. Very easy quick and effective!!

Phone stopped charging. If anyway to retrieve pictures and notes please assist. It took almost 4 days after claim was initiated to receive phone. No one contacted me to inform me that the claim payment didn't submit.

I filed a claim last Wednesday night because I dropped my phone earlier in the day and cracked the screen. Before I got home from work the very next day, my new phone had already been delivered! It was such an easy process!! The website is very user friendly when filing a claim. Thanks for providing A+ customer service!

I had filed a claim for a replacement device with spectrum mobile. My claim was quickly accepted and I received my replacement device very quickly. But after charging it and inserting my old Sim card like instructed my device said it was locked. Called customer service and was told to try the Sim card sent with device. But still got the same locked message. I was sent a device that was locked to a different carrier. Now I have to return this replacement device before they will send me another device.

No delivery of device promised, still waiting for a response. Very disappointed with follow up of what phone attendant's say they will do. Want reimbursement of $99.00 fee collected. I can be reach at **.

Service was unexpectable. Took a month and a half to get new phone. l am done after this! I was told l was upgraded to another phone. That was a lie. It seemed like no one knew what they were talking about. I'm done.

I waited longer than I needed to to use this service out of fear it would be terrible. Far from it, I finally used it it and it was great! Fast delivery of new phone, easy to return method for old phone.

It went wonderfully, the representative was very professional and open with the interview, she answered my questions and kept a very positive attitude while providing me with the information on the job.

I had a cracked screen on my Samsung Galaxy 20+ 5G phone. Overnight replacement. All return material/envelope included. GREAT RESPONSE. Thanks Anda, anda, anda....VERY SATISFIED. I like that you are partnered with T-Mobile.

I was able to get my order placed and shipped out quickly. Very happy and surprised for my upgraded phone that I received. The representative was very professional and happy. She made me feel very at ease.

They make the process very simple and easy. Had no trouble. My phone came the day after and I sent him the phone in the time frame that they asked for. Mine is the $50 I had to pay for the phone. Everything else was free. And I got a brand new phone. They truly strive for excellence and I greatly appreciate the work that they do.

I received my replacement the next day before 3pm. I was thrilled with the timing of my new phone. I'm a nurse and needed it for work but also to follow my dexcom CGM as I'm a type 1 diabetic. I depend on my phone! 6 months ago we switched from Verizon to T mobile and that was the best decision we made dealing with our phones.

Easy to claim, with fast service and shipping, received same phone as before. Returning was easy with a pre-labeled packaging. Customer service was very helpful in tracking and making sure that I was happy with my service.

Madison helped me more than I thought I would ever see! New phone with no damage. Thank you!

I was crazy! No phone. And Assurant was right on everything! I really appreciated that! I would recommend Assurant to all my friends. The new phone arrived quickly. The only disappointment was the phone being dropped in water.

My cell phone arrived promptly and ready for my switch over. The only concern I had is that the transfer of data this time around took over 4 hours. Had to stop my data transfer via wifi and connect to hardwire cable. Other than the extensive wait, I have a beautiful phone without a cracked screen. Thank you Assurant.

The phone given to us was still connected to a previous owner so we can not activate that one and still do not have a working phone. I placed another claim and no one has returned info yet on sending another phone.

My Mom had misplaced her phone. We use a family tracking app. I could see where it was located, but wasn't 100% sure at first. After looking and refreshing location I could tell it was in the middle of a road. In the meantime, I called Xfinity explaining the story and stating I didn't know what to do. I also stated she was going to go look for it. They put me through to claims and the agent was super quick to want me to file a claim. He NEVER said that it couldn't be changed. Only said that it couldn't be changed when asking for the address. So I thought he meant that the address couldn't be changed.

I have always received the utmost respectable & competent service (2Xs) in handling my request for a replacement. They are very good at double checking all the info necessary to complete the order. Thank you for their service.

I made a claim for a water damaged Apple 8 Plus. The first phone I received as a replacement from Assurant heated up and did not work. The second phone I received had a broken microphone. I received the 3rd replacement from T-Mobile and it worked. T-Mobile really worked hard to get that 3rd phone to me in 1 day.

Excellent, fast and prompt service from beginning to end, I went on line and filled out the form. I was approved promptly and my phone was on its way. I received my phone shortly afterwards. The entire process was flawless. I would recommend to any and all of my friends.

I got Assurant Max+ Protection through Costco. Before couple of months I got a replacement from Assurant for my LG G7 and it had a problem in microphone. Assurant replaced it with another old device which also had the same issue. I contacted them and they sent me a 3rd another refurbished device which also had the same technical microphone issue. I called to complain and spoke with warranty division who promised to "find an alternative solution" within 24 hours. I waited 10 days and called back to follow up and was promised an answer within up to 2 days. No one followed up with me and I called again before two days with the same person who said "we cannot do anything other than replacing the phone for a third time". I refused this option due to the inconvenience they caused me and also because I do not trust their quality assurance anymore.

The insured phone was replaced with a phone that did not work. I had already mailed back the original phone that was damaged. When Assurant was made aware of the nonworking replacement phone, they refused to send a working phone until they received that phone back as well. I have been without a phone for over a week total. No customer service to help me through this process.

I've been with other phone companies that have made making a claim a nightmare. This was the first claim I had to make with this company and it was an easy process and my replacement phone came in the mail quickly. I will be staying with this company.

Not sure why shipping would take so long. But it did. When you called the person could not tell me where the phone was in transportation. I asked for them to ship me another phone because one was needed very fast, but he said he was not allowed to. Not very happy.

The phone keep reboot itself and it don't connect to the Wi-Fi. I'm not pleased at all. I really want to stop my service. I can't turn it off to charge and take 15 minutes to turn on the phone. Just isn't in good shape. It doesn't do anything right so please let me know what you guys going to do about it, how you going to send me a new phone or I have to just cancel my insurance.

I got onto the website via the Metro website and was done ordering my replacement phone in about 5 mins. The following morning it arrived. This was the easiest phone replacement I've ever experienced.

Only thing that can improve is the amount of information provided on the Assurant website, as in completing the actual claim. Ask the needed questions and information and then direct them to the next step after the claim is completed.

My Hubby totally destroyed his phone broken back and screen called and spoke directly with representative and filed claim. Had new device next day, was an easy process, we received the same device for 99.00 which was a lot cheaper than spending 1000.00.

And I can't thank you for fun very nice and didn't take forever to get here. The device is great. Thank God for have phone insurance. If I didn't have phone insurance I don't know what I would of done when I lost my phone. Thank you.

They made it easy to understand the process for me. And definitely did so in a timely manner. Thank you so much in helping me receive my new device. Also having the patience dealing with someone like me who is easily confused lol.

My experience was great! Filing the claim was a quick and easy process. And the return time of my replacement device was great and timely as well. Not only did it come within 2 days but since my device was no longer available they upgraded me to the next newest matching model which made things so much easier for me and my situation. I'm a very impressed and very satisfied customer.

Extremely dissatisfied and disappointed. Filed a claim for son's Samsung A71, that had gotten water damage. Charged $99 deductible and received an LG V60 ThinQ as a replacement. It may be compatible on the surface (ie, similar technical specs), but the UI is very different and more importantly, this is a discontinued phone from a company that has stopped making smartphones and can't find accessories for it anywhere. By the time the original phone is paid off, we will have replace this one!

Accidentally overcharged phone overnight and battery popped out. It did not catch fire but battery was exposed. On the side of caution I asked for replacement and it was shipped to me overnight. My service was continuous which I am grateful for.

Next day shipping was great. Replacement phone was received hours early before the deadline all the way here in South Florida. Able to waive the activation fee for sim with up to date bill and insurance…due to my old phone screen being shattered and no access to my number. Metro PCS took care of the situation for me to activate sim. I am very grateful and thankful for everyone’s help!

A very smooth and easy process. I can’t believe how fast my new phone arrived. Thank you. In the past I had insurance with other carriers. They shipped the wrong equipment and was sent to the wrong address. It’s like night and day with you guys.

I had to call 6-7 times to see why my claim was taking so long. The first lady screwed me out of my telephone court date when I called 3 days before it was scheduled and should have been plenty of time. She was extremely rude and ignorant. Couldn't understand her accent and tbh will never trust this company again. I had to call T-Mobile over and over to have them connect me because you'll never get through on their direct line. Couldn't review anything on my claim online because the idiot put the WRONG DATE OF INCIDENT and caused my claim to be denied!!! I had to call again and get another claim started. It took over a week to get a new phone because of all the **. I hate this process. If I pay for the insurance just give me my replacement without all the hoops!!!!

When my phone I made a quick, simple and easy claim with Assurant and my phone was on its way. Arrived in two business days with expedited shipping. A terrific product from an excellent company. I would strongly encourage everyone to get Assurant...

My claim was handle quickly and professionally. I appreciated that they sent me emails thru the process so I knew exactly what was going on when it was happening and how it would be handled. My claim was put in on a Sunday morning and my phone was in my hands by Tuesday afternoon.

Great customer service! Paula is amazing! Personable, understanding, and quick and easy solutions. The money I spend on this insurance is definitely worth it.

Assurant is prompt, professional, and polite. I received my new phone, the very next day. I am satisfied. I appreciate Alex, my salesperson at the Metro store, that, advised me to get the insurance.

My son's phone broke after playing basketball. I put in my claim and within two days received our new phone. To our surprise we received a better phone than the one we had. Great service and fast return.

Assurant was very fast in getting my new phone replaced however, they not only cancelled my old phone but cancelled my wife's phone too. My wife's phone was the number we gave as a call back number and they disabled it and it took a lot of time on the phone with them and T-Mobile to get it re-enabled.

Was very impressed with getting phone replaced in a short time period. Very good service to get a phone replaced. No trouble with new phone since getting new phone. I will recommend my friends and family for insurance claims. Was very satisfied with the service done online to get claim processed.

I was given a phone not comparable to my Galaxy S8+. I called and was promised a call back by a SUPERVISOR OF A SUPERVISOR I WAS SPEAKING TO. Still 6 days which is 120 hours later still no call. I am sending phone back and want a comparable phone to my galaxy s8+.

My son dropped my phone and shattered the screen. I started a claim at 7:30pm on a Monday. By Wednesday, I had my new phone in hand. The representative I spoke with was very helpful and the online forms I needed to fill out was very simple. I was very happy with the service I received.