Assurant Phone Insurance Reviews

The phone is pixeled on screen for no reason. In the left bottom corner of the phone it's one bright line. I'm scared screen maybe no good. What can we do? Swap or something before it gets worse. Let me know what we can do fix this issue ASAP. I can be reached at ** or email so that we can resolve issue. Swap by sending envelope. It's through mobile is have insurance.

It was easy to make a claim. Received a Quick approval. The delivery was Lighting speed. Awesome service. I would definitely recommend to friends and relatives. Thank you and I appreciate the service.

Very happy with my experience & happy with my replacement phone. Will def recommend you to friends & acquaintances. :) I had absolutely no issues and my package arrived exactly when I was told it would. Everything was in perfect condition. I really appreciate it.

Insurance personnel don't have a clue what is really going on when it comes to getting out replacement phone. If it was not for the great service from the store personnel I would change my phone service.

Our replacement didn't come with a charger. It has scratches all over it and won't stay charged. Complete joke. Only thing good was it shipped fast. Other than that it was a waste of the money we paid for a deductible.

I'm not Janice. I have responded to email before saying I am not Janice. And yet you keep sending me emails about Janice. Perhaps you should make people verify their email by making them click on a link before accepting it. Maybe then these dizzy dumbass people will stop using the email accounts of others.

Customer service send my phone to wrong location and I still waiting to have my phone that I already paid. Wait for 14 days more. That's crazy. I pay this insurance every month but I will cancel. Long time waiting without phone because their mistake. I'm just disappointed and frustrated with them.

Everything went smoothly with the replacement of the phone and I would highly recommended this service to others for getting a replacement for their phone when it is broken or needs replacement. Staff was helpful.

It was ok. I just didn’t like it because one person told me what to do and I did, he left and they assigned me to someone else and she wanted more information about I sent everything in and it wasn’t enough information. I put my items outside because they stop working. They only sent enough to cover my small item and she stated if I replace anything that was damaged to send in the receipts, I don’t have money to replace the items that’s why I pay insurance for.

Fast, easy and efficient. This was the best experience I have ever had with getting a new phone and could not recommend it anymore. Just excellent. Keep up the great work and thank you for making this process smooth and easy!

I’ve heard time after time about how insurance companies will deny your claims in order to save their bottom line but I never experienced it until now. No matter how much I explained to you the issue as to why the imei number wasn’t the one you had on file you had already found me guilty filing a fraudulent claim. Even the agents at Xfinity Mobile could not sway you. It took for me to contact the corporate brass in order to get what was owed me. I hope that others who spend their hard earned money insuring their property don’t have to endure the incompetence, unprofessionalism, and callous mindsets that I did.

Got my billing is showing that I have not returned my phone. I returned my phone but was billed for the S21. I got an email verify that the phone was returned and received. How can I get the account adjusted of this error

Got my replacement phone after I paid and no damages to the new phone and right away I sent back the old damage phone.. The service was good. The people were nice and the shipping and approval was quick.

I had a good experience with them and it didn’t take too much time. They were fast to process the order. They said it will take next day business day and I will receive it but I think it took an extra day but I am not complaining. Only thing I am unsatisfied with is the deductible was $250. It's too much for an iPhone XS Max.

I did receive a replacement phone from my claim but now my replacement is rebooting itself while I'm using it at random times and for no apparent reason. That is the only issue I'm experiencing and the reason for my negative review.

Where do I begin? The representative set up the claim with incorrect spellings. Then while calling back repeatedly the different reps kept bouncing me from representative to supervisors who kept doing the same. Instead of informing me of what was actually wrong. They requested information that was not necessary and caused a lot more extended time for me to be without phone after being informed that this was my only means of communication and I reside with a child. Their attitude was repulsive and dismissive. Regardless of what you get paid. And this is the disservice you receive.. shame on you.

Claims service was very quickly done. Replacement device was sent to me promptly and the return instructions for the damaged device were easy and convenient. Customer service who assisted me with the claim was very courteous, knowledgeable and helpful.

They refused to give me the phone I originally bought. I stuck paying over $1000 for a phone I did not want. When I signed up with them the pamphlet given did not say they would not give you the exact phone.

I recently received email asking to return device that was sent back on 5/7/ 21, & I was told you received by 5/10/21. Yet, I was warned in email from 5/17 that I had yet to return the device, so might be charged "the replacement value of the unrecovered claimed device". So in view of this, I will not be telling any friends to use the Assurant warranty when they buy a phone from Comcast.

Assurant was very helpful on the phone, made the process simple and easy to follow, payment of the deductible was easy, the replacement phone shipped fairly quickly once the claim was approved, and they made returning the damaged phone very easy.

I had insurance with y'all. I returned a phone to get another one. Y'all sent me one and it could not be activated so y'all told me to send it back in the envelope you provided. I did. I mailed it Post office on the 5th. I called you several times. You said you had not received it then I get a message saying you are going to charge me 2,000. I finally find out you have had it since the 13 and I still don't have a phone but you have charged me 60.00.

Excellent service "once the initial process began". Filling out forms then filling out forms again by speaking with your agents was tedious but I understand the process was necessary. I am grateful for your getting the replacement phone into my hands quickly. You should have received the old phone by now. Thank you for your service.

I recently got a replacement device. Kudos for the swift delivery, however the replacement device was not working properly. I can make calls but I cannot hear the person or any sound on the other end, the screen keeps blinking and freezing. I’m starting to wonder what’s the point of having insurance when it cannot be ensured I can have a proper working replacement.

Fast, and the claim online was very fast easy and dependable. I would definitely encourage others. Submitting a claim has never been so easy nevertheless how fast it arrived from submitting the claim.

I did not have a good experience with Assurant. I filed claim, and took more than 3 weeks to get reply, but I got reply because I got T-Mobile involved. Ended up having to buy a phone in the meantime because I needed it to communicate with work and family. I had to pay for new phone when this could have been resolved in a matter of days.

I thought the experience was great. It was an easy process of putting my phone in the supplied envelope and mailing out. The new phone sent to me had all the accessories in the box. I was surprised. Everything seems to be brand new. I was pleased with the process.

I received a replacement for my damaged phone and the replacement received does not have a working camera. When opening the camera app, the screen stays black and a prompt comes up that says "Camera Failure". I would like the replacement phone exchanged at no additional charge.

Great representative. Was very concerned and diligent. Would recommend Assurant to family and friends. Easy process. The deductible was a bit much ???? but… got a replacement phone pretty fast and didn’t have to wonder about the quality of the replacement.

LED screen was broken. Called customer service. Was able to do majority of claim service over the phone before they emailed me a link to finish the claim. Link emailed was super easy to follow. Device was mailed out same day and I received the device the next day. Great service.

I recently broke my phone in the fall in my front yard. I found that the phone wouldn't work properly. I filed a claim with Assurant and they promptly responded. My replacement phone was delivered to my house in 3 days. Seems like a record. Thank goodness for insurance and thank goodness for Assurant. They are very professional.

I was happy with the prompt actions with my claim and the service when I walked in Metro Personnel people (Joseph) at Grand Ave Duluth Mn. He was a great help through this process. His knowledge was above and beyond which only added to this experience!!!! Thank you.

Because the address on my ID doesn't match my billing or shipping address, which both are linked to my account, my claim was put on a 3-5 day review. So because of that I was out of phone for a week. There needs to be a better system in place to verify people. I have been paying for insurance on 3 phones for 2 years and 7 months. This is my 2nd claim, 1st on this phone. Also I should be able to ship the phone to any address. I was forced to ship the device to the address that is my service address or the billing address. I think your software system needs a makeover.

Got replacement phone - didn't work. Was told to ship it back and 2 hours after FedEx received it the new phone would be shipped. That was a week ago and I don't have a phone and I can't find out what is going on because l can't talk to a person when I call.

I was excited to receive my phone as fast as I did but since receiving it I have not been able to download several apps that I had on my other phone. I took it to T-Mobile my carrier and they said take it to Apple. I don’t live close to an Apple store and I will be going way out of my way to go to one. I would rather you all send me another phone.

They were fast and friendly, the deductible sort of high but overall the service is good. I would recommend them to people although it seems not to be related able merchandise but affordable thank you.

5 star well done. Nothing bad to say, was shipped very fast. Phone was well packaged and was ready to go. Was surprised at how fast the phone came to my house. Only took a few days upon approval of case.

The experience worked the way I expected it to. Although there was a hiccup with me being advised that the claim was approved and I had to go through the site and pay the amount but that didn't move the claim forward. I had to further inquire and then the claim was pushed to approved. Other than that, everything went smoothly. Thanks.

It's took like one month to fix the problem, first insurance place told me, the Spectrum store they need to give you the phone ???? because they do the mistake, and then the spectrum store they told me no. The insurance place need to give you the phone ???. I called many times to fix the problem.

I had a Galaxy S7 that I had battery issues with for a while. In order for me to exchange the phone, because the phone continues to overheat, and not hold a charge I had to do a warranty exchange because the back of the phone cracked due to the continuous overheating. Because of the crack In the phone I was charged $99 because of the tear that I am on. this phone is 3 to 4 years old, I feel like both of my phones should have been upgraded to the same type of phone since the phones are so old and they both had to be replaced.

I did receive a replacement but it did not work as well. The representative stated she would send me another phone but have not received it as of yet. I was displeased with your service and therefore I will switch over to another provider at the end of the month.

I just wanna say thank you for helping me. I’ve been able to use this despite all my husbands phone into see him using different apps and has been making my life a little bit better. I’m able to hide money now and use different bank accounts but I’ll leave in a trace thank you.

My claim was processed quickly, my phone was replaced quickly and setting up my new phone was simple. This was a much better experience than what happened when another phone had to be replaced through the manufacturer.

I filed a claim for my son's phone and then mine and it was a perfect transaction. Got my replacement on time and perfect conditions. The only thing I don’t like is, if the phone is new why it doesn’t come in the original box, but other than that Everything is ok.

The lady I talked to answered all my questions and I love their next Day Air service so you won't ever be without your phone alone if you lose it and the insurance whatever it caught you know that little bit you pay for the insurance is well worth it. Thank you Assurant.

The product was supposed to be the Gold iPhone Pro Max 12 256 MB not the graphite one! I'm so disappointed. Your office couldn't even took a correct instructions from the consumer who is paying you money for the Assurant insurance that I, Margaret ** have been paying to the Assurant company. Please correct the mistakes that your company has put upon me. Your prompt cooperation is greatly appreciated. Please email me at **.

Assurant company was super helpful and quick. I received my new phone quick. The Customer service lady was amazing. I love your service and I will never change companies. Keep up the good service and we wonderful.

Assurant sent me a defective replacement therefore I'm still without a phone. I would like Assurant to provide me a more useful phone with no delays for I use it for my job. Thank you. My claim number is **.

I had just filed a claim and not even an hour goes by, but they immediately respond! I thought it would take about 3 business days like the people at my Metro pcs said but they were wrong. I enjoyed how Assurant was fast and convenient. And the phone had gotten here in less than 24 from paying my claim!!

To start with I'm 70 y.o. I had a lot of issues trying to file my claim online as it highly recommended. It wasn't till I could actually talk to a representative that I was able to finally get my claims (2) started! With my $49 copay my phone replacement was delivered the next day. BUT! The issue I had with my original phone not being able to charge due to a loose connection existed with the new but refurbished replacement phone as well! I was NO BETTER OFF! BUT! The store offered me an upgrade phone for $42 with this new trade in... I had just paid $49 for it. So I demanded a refund of that $49 copay. Then got the $42 trade in! Upgrade to a 5 game! Now, finally I am happy with Assurant insurance! Thank you!

This was my very first (hopefully last) experience with submitting an insurance claim for a lost cell phone. Actually, my service provider assisted me with filing the initial claim at approximately 4pm, and I was COMPLETELY shocked to have an email the very next morning at 8:03am requesting me to call the Claim Center regarding my claim. I called immediately and there was a minor problem with my mailing address, the apt # was missing. Once I provided that information, within a minute or two I was informed that my claim was approved and would be processed that day. I received my replacement phone with 3 days from the day it was lost. This is one VERY HAPPY customer! Thank you so much, I appreciate your prompt service! It is very refreshing.

I had dropped my phone and shattered the corner of it. I was completely satisfied with the help I got! It was quick and easy! I was able to transfer stuff from my old phone to my new one extremely quick and easy. So happy I had insurance! Thank you!

I received a replacement phone that was not connected to T-Mobile network. So instead of sending me a new phone because of their "mistake" I had to go without a phone for about a week. Was not told to have it scanned at the post office so I could get my second replacement faster.

Reported the damaged phone online and was surprised that the replacement was a new Samsung Galaxy A71 instead of Galaxy S8.. It was easy to file the claim online and it took me only minutes to be approved and pay my deductible. Received the replacement in 2 days... Thank you.. Great service.

A fast phone delivery and I had to call about the deposit and it was very easy through the website, not through the app, I recommend using the website and the app only for minor issues period, use the website for payment period. Next line, they also have to. Include instructions with the key to remove the SIM card, there was no instructions included, it was just the phone in a box, no instructions on how to put the new SIM card, and then call the number, I actually had to go to the Spectrum store to finally get my service connected period.

Quick and easy to submit a claim. Received new phone in timely manner. Instructions for returning old phone and process to get new phone running very user friendly. Customer service was excellent as well.

I accidentally dropped my phone. It fell in water on a rainy day. The local store provided me with process of obtaining a replacement phone. I appreciated the fast response in receipt of my replacement phone phone. Customer Service did a good job answering my questions about setup.

I was a bit disappointed because they didn't issue me a new phone- as this one seems to possibly be starting the same issue, but I very glad to have a working phone. You need to re-email to me the claim number- as I received an email that you haven't yet received the returned damaged line-but I mailed it five days after you issued me the replacement - and I am sure the box was secured and the return address was clearly written on the box.

I was told my T-mobile on a Monday my phone would arrive on Thursday, I was very surprised to see it arrive on Tuesday. I have had everything taken care since I got it and nice to have a phone that charges now! Thank You.

Assurant has not replied to the claim filed April 19. The assistance chat link collects my information and then just spins saying, "Your position in queue is #1." This is a really unacceptable level of service.

I submitted a claim and everything was handled very fast. The process was easy. I would tell others not to worry doing so. They provided an self labeled and postage free envelope for the damaged phone to be returned.

I literally received my phone within 24 hours of putting my claim in. As soon as the phone arrived I brought an outer box and a screen protector. 4 days later I haven't even got a chance to drop the phone, and it coped out. At first I just assume the phone was dead. Try to charge it. After an half an hour I notice it was not even charging. My question is are replacement phones refurbished phones because the inconvenience is real. This whole process is really time consuming.

Assurant made my insurance claim super easy. I went online on a Wednesday evening and filled out the insurance form, and was notified immediately that my claim was accepted. The replacement phone was shipped out Thursday morning and in my hands Friday afternoon. If you’re paying good money for a phone, the Assurant insurance program is well worth the money for protection.

I damaged my phone and was reluctant to submit a claim because of all of the horror stories. My experience, however, was far from a horror story, it was actually a very easy and pleasant experience. The only thing easier than putting in the claim was returning the old device. My new device was shipped with a pre filled out package, and all I had to do was put the old device in the package and write my claim number on the envelope. I strongly recommend Assurant for anyone who's looking to have some peace of mind when he comes to their electronic device.

After accidentally swimming with my phone in Mexico the phone began to degrade. Upon return to the United States, I requested a new phone with my insurance with Assurant. I received the replacement phone the next day and activated the new phone without any problem. Thank you Assurant.

It was a quick fast delivery that was satisfying like a drop off from door dash. The simple fact you guys were on top of things made my life easy especially when I needed my phone running again because of information stored. Great job!!

Nel (**) @T-Mobile was very helpful. He took his time to assist me with my problem. The best part of the call was his courtesy, his patience and his professionalism. It is hard to find customer service like this now a day. Thank you so much Nel.

Great customer service, Hassle free, Very nice, respectful, and helpful. Answered all questions, very knowledgeable, understanding, and patient. Thank you for the help! I would definitely recommend to friends and family.

Phone was sent to me that didn't work and was scratched, went to multiple stores telling me that the main store had to get it working but that was wrong. I had to send it back, still waiting a week and a half now and still have no phone for my son. Extremely unhappy, I should have just bought another phone instead of wasting my time with insurance!

To whom it may concern I receive my iPhone 8. Was thinking I was gonna have no more issues with the phone once I started using it. On the first day I noticed that my phone restarted three times. I figured it was the first time but now it keeps doing it. Every time I’m driving I try to GPS something and I have to wait and sit there in order for my phone to restart.

I called tell them that I had MetroPCS and they sent me a phone from another company so my company said that I could not have this phone insured. I had to send it back to you guys if I wanted to get a phone that was insure. I don't have the time for that because I couldn't use my other phone so I couldn't send this phone back because I needed it. So now I don't have insurance on my phone anymore because it's from someone else and I can't afford to pay for another phone to send this phone back because y'all made a mistake.

It was easy and fast to get a replacement phone from this company. My son needed to replace his phone due to some type of error happening with his phone. I called, made a claim and, the phone with shipped within a day. The box had the return ship envelope. All I had to was take it to post office, drop off old phone in return envelope then that was it. All done!

It was fast, on time, did not have any problems. Receive on time. Also it was easy to send back in. Would highly recommend to friends and family. The process was easy and efficient. It's always good to have insurance. Thank you all so much. Great team.

My sister who lives in Ohio had her phone had to be replaced. She is under my plan. We were not aware of the return policy. We didn't return the phone which we will do soon. We will return the phone asap.

The warranty process was easy to complete online. And since the current model of my damaged phone was not available I was automatically upgraded to the newest model. I was not prepared for that but was pleasantly surprised. The phone shipped quickly.

It was a little rocky at first but everything went through smoothly after. I tried to report one of my stolen phones from my main phone and got declined. So just make sure when reporting a phone you use a computer or on incognito mode!

Went to store, the sales rep, Casey, at the T-Mobile in Ottawa, KS was very courteous and helpful with what I needed to do to quickly get another phone. I did as directed and received my new replacement for my insured phone the next day. I was amazed at such great and fast service. Thank each and everyone involved in this transaction. Sincerely, Helen

Assurant online is great. I do not have to speak to anyone. The website is very easy to use. Great instructions. Read carefully and fill in all the requirements, get approved, you make the payment. It's that easy.. I got my phone the following day. I put the broken phone in the prepaid envelope and that's it. New phone. Happy me.

I can tell you that from the very beginning, the process was flawed.. because I wound up speaking to at least five different customer service representatives, who each had a different thing to say...and I was hung up on by one of them. When I finally received the replacement phone in the mail, (after having gone through the exhausting process of trying to secure the replacement phone) I was ecstatic...That was short-lived though, right up until the activation part. I activated the phone via a customer service representative for Metro PCS, only to find out about 2 hours later, that the phone wasn't working, and of course at this point not even the original broken phone was working. I wound up having to take it to a store, and sit there where they contacted customer service... and was instructed that the phone cannot work because of something that was done incorrectly on the part of Assurant, and that I needed to take it to a corporate store. WHAT??!!

Whenever I have to apply for a replacement phone, I am always satisfied with the fast service that I receive. I have been a T mobile customer for 20 years, and as their Insurance company, you're the best. Thank you so much.

I loved how fast the phone arrived. I did order another phone and it came with a new charger unlike mine, it was something that I expected to come as well. Overall it was a good service. Thank you so much.

I have insurance on the phone and my claim was processed very quickly and new unit was shipped overnight. Got it very quickly. No problems there. The only issue I have, that amount of deductible. I've paid $249.00 and this applies for lost phone. I've returned my old unit and in this case my deductible should be $99.00.

I filed my claim at 7pm on a Friday. It was approved. In need of some badly needed rest, I slept in Saturday morning. I don't what time it was delivered but when I got up at 2 p.m Saturday afternoon my new phone had already been delivered and sitting in my garage. I have never even heard a such. My hat's off to Assurance. Thank you, Rob **.

Very efficient and the expedition of the phone was next day. I will recommend Assurant to my family and friends. It is very soothing when the company treats you with dignity and respect as well as gives you great service.

Fast and friendly service...Assurant provided excellent customer service and they kept me informed with the process by email. This is not my first insurance claim, however I was dissatisfied with the high cost of the phone.

It's very good to filled up the forms and you get a rapid approval. I very happy with the replacement phone. I would definitely recommend to my friends. The shipping of the wasn't very fast as before but I'm happy with the rest.

Thank you for your insurance to help me get back up and running. I'm just having a slight problem with this replacement phone. It will not pair with my car bluetooth so I just us the speaker on the phone by hand. But thank you for your quick service.

I don't have the order number. My experience has been excellent. I would recommend Assurant to anyone looking for coverage. It was fast and accurate and didn't have to call anyone. Online submission was easy to complete.

Phone replacement I received was no good. Phone was dialing 911 emergency service on its own, screen glitching on and off, prolonged delay when trying to use the phone. After paying $99 for a non-working replacement phone Assurant sent me to TMOBILE to do a warranty exchange for a phone that never worked. You pay a monthly fee for insurance; then when you need their service that you have been paying for they charge you another $99 just to receive a non-working phone. It is a scam and a rip-off.

Everything went well with my recent order. Thank you for making the website easy to use, after losing my phone your response was quick and easy. Phone and instructions were shipped in good container boxes and arrived on time and helped that the instructions for phone were included. Very good service. Thank you.

Phone arrived fast but the device came with a crack in the screen that soon spread across the phone screen. Very unsatisfied with the response time. Difficult to get people on the phone when your only phone doesn't work.

I received a Purple Note 9 as opposed to my Blue Note 9 I sent in for replacement. The screen feels a lot cheaper than the original phone. I do appreciate the affordability of making the claim to get my phone replaced.

I called to get my phone activated due to the new one needing to be activated which is extremely frustrating because no one on the insurance side want to really help besides saying send the phone back.

The phone was not working upon receipt. It worked 2 weeks later after consulting with provider representative. The phone was not available for use. I attempted several times to consult about the problem of the phone.

The screen on the phone was cracked and they responded quickly and professionally. They provided an exact timeline and clear instructions on what to do. The replacement phone arrived when stated and I returned the broken per instructions.

When I created the claim on 4/19/21 and provided all the info required, I was told it will take 3-5 days to be approved. After 5 days and multiple calls to Assurant, I was told that the claim was re-submitted automatically and it will take 3-5 days. After 10 days I insisted to talk to supervisor and later that day (after 11 days) claim was approved. That is extraordinary long period of time to go without a phone, especially after being told 3-5 days multiple times.

Lost phone & Reported Saturday. Found next day. Reported. Assurant shut my phone off Tuesday. They shipped a phone & I returned Wednesday. It’s now the FOLLOWING MONDAY & I still have no cell phone service. Worse customer service EVER. Phone was checked in to their warehouse this Saturday.

The process to do a claim was so easy and fast.. No need to speak with a specialist to make a claim. I really appreciate your help to change my damage phone.. The delivery was so fast too without any inconvenience.. I don't why, You don't work on weekends delivery fast with a minimum of 24hrs shipping... My problems all time happened in weekends days.. But I am very satisfied with the claim and service.

I am very disappointed! 1st off I did everything online on a Thursday. Nothing was processed until Tuesday and I explained online that this was my work phone. I missed several days of work because I didn't have a phone and I am an essential worker! No more bragging about how fast you guys work!

Don’t buy Tmobile's protection. It’s more money than AppleCare Plus and my deductible is $250. They didn’t overnight me a phone. I lost it on Friday. They UPS it and I got it Monday night. If I would’ve had AppleCare plus I would’ve only had to pay $150 and I could’ve went to the Apple store and picked up my phone immediately. Very disappointed that I was not informed of this at T-Mobile. I bought $18 a month coverage. Lesson learned.

I had a great experience by phone. The rep was on point and very professional.. My issues are with the delivery... I had issues with the charging port...there was not a charger delivered with the phone..my main issue.

For the extremely high monthly fee I expected first class service and efficiency. I received the opposite. Excuses were:

I am still trying to transfer data...T Mobile did not do a good job...Apple support had to get a supervisor to assist after many failed attempts...seems this phone is too old & not compatible with new systems. Trying to do this manually after speaking with 2 other representatives, however, the phone only works when at home...maybe that something is off with this replacement...very frustrating.

They send me the wrong phone and I had to send it back my phone is a LG20 not a LG40. The operator that I talk to say suck my phone is not in stock so I did not get my phone that I have right now. So I am still without the phone that I make my claim for.

I filed a claim and received my new device but it continuously kept glitching on me. I called to send it back and I was left with no service because the phone had to be in transit before I could get a new one sent. I have yet to receive my new phone and still have no service. The process takes way too long.

Extremely professional service. Claim was processed immediately for replacement of defective phone. Replacement was received within two (2) business days with return instructions and mailing envelope for old phone. Excellent communication during process and email confirmation received that they had received returned phone.

My phone got damage and I order a replacement on Saturday night, my replacement was home Monday afternoon, excellent service, fast service, friendly user app. Easy to return the damaged phone. I would recommend it to anyone that need a phone or watch replacement to do it through Assurant.

Excellent. You replaced it immediately. It was amazing how quick. Thank you. I like your insurance. It's the best and most definitely would recommend you to anyone. Have a great mother day to you all.

Ordered it on Saturday, Arrived on Monday. Done with speed, accuracy, and timely. Transferring phones was done good. Glad I have insurance on my phones. Would highly recommend it. Good customer service. Dependable, friendly people.

Made my claim on Friday, and was assured I would have my new phone on Saturday afternoon, but did NOT receive it till Monday afternoon! 3 days after I was supposedly receiving it! Told it was the post service's fault, but that is no excuse! YOUR PEOPLE said next day, but did not deliver. Don't make promises you can't keep!

Very prompt replacement of phone. Nice people and recommended anyone to buy the insurance. Love doing business with them. Been with t mobile since 1998 and haven't had a real problem with the insurance or t mobile.

Very quick and excellent experience. Phone was crushed and soon as I filled out report replacement was received next day. Great interaction with company. Extremely happy with service I received. Thank You Assurant.

I love the phone. It works better than the other one did and has more of a charge than the other one did and it works a lot better. I don't have anymore of that vibration and nothing calling or messaging me. So thank you for the phone.

This is the 2nd time in 5 years that they have lost the phone sent back and I got charged for my old phone. The first time it was in their "warehouse". Stupid to have insurance that doesn't cover anything, still have to pay for a phone, and then they lose it on you so you are out MORE money. Single parent don't have they extra for YOUR mistakes!

Filed a new claim on 4/28/2021 for a replacement phone. I had just previously receive a replacement phone a few week period to new claim. Sent old phone back in mail. Assurant even can track the phone progress in transit. Once it was received to their warehouse it just sit there not scanned in until few days so that I can continue to proceed with new claim even thou they sent me an email they received old phone.

Had a second phone ordered. First phone broke. UPS came and took phone for you guys. Been a month. I will not stop. It has the original # attached to phone. First phone stolen. Second phone was damaged. You guys called UPS. I demand my phone. PERIOD.

I had good experience with Assurant insurance. No problems. Your company is the best. No problems. I have nothing to say. The tablet is great. The internet working fine. He can call his friends through duo my son.

My idiot son left his phone accidentally in a Uber that we were catching. I called Assurant, they sent out my phone same day, I received it next day. VERY happy with your service! Thanks a lot. Amelia~

Fast response and courteous service throughout the process. Fred at the Kernersville store did an excellent job and got my claim processed quickly and professionally. If needed I would not hesitate to use this service again.

Your company has been great however I am going to Apple for help with tech support because Xfinity could not help me. So on 5/9 apple will transfer my information to the phone you sent me. On Monday I will go to post office and send you my old phone. I couldn’t do the transfer myself. I am not tech savvy.

Received new upgraded phone just as said.. Worth every penny to insure phone. Ordering was no hassle. The representative made it quick and easy.. I've already used Assurant 20 year. Will continue to maintain insurance.

The representative was very helpful and polite when assisting me with completing this claim for a new phone. I really appreciated the expertise as well as the patience that the representatives had with me while completing our call.

It took no more than 5 days total from claim initiation to the delivery of my device. It says it's refurbished but you wouldn't know it by the quality. Everything was painless and I'm thankful I chose Assurant to protect my device.

Very fast shipping to get new phone to get me back and to work quickly. The process was easy and fast. Happy with the service I received from this company and T-Mobile. Packaging was nice and easy to understand return the phone.

I had to wait 3 days to get a phone. I got one and it kept restarting itself and then would freeze on the start up screen until it died. I called to get that replaced, and was told I would have to send both phones back before they would send anything. Which would leave me without a phone for over a week. I can't work without my phone.

Bad service, slow process. Only money wasting. Not helpful. Not want anymore to buy. Future not want to buy again. Multiple call data stiller and very unhelpful staff. Never ever correctly resolve the issue. Is basic service. Not want anymore future after a pay lot.

Thank you very much for getting this resolved. The whole process was not smooth or flawless. I had to make several calls and drive to several T mobile stores to get my new phone. I really think the process should be explained when the claim is approved.

The customer service was great. The phone they sent me is damaged. The speaker goes in and out. I called in to report it but I am unable to send it back and be without a phone because I work from home and I don't have a home phone.

I am happy with the service. It was fast and reliable. I would recommend Assurant to anyone of my family member or friends. I was in Las Vegas and dropped my phone and when I got home to Louisville the phone was waiting on me.

Fast and efficient. Easy to submit order and pay over the phone. Replacement arrived on time. Easy-to-use material for sending damaged one back. Will definitely recommend to all my friends and family. Great job!

We still do not have a phone. Sent one did not work. Shipped back. No new phone yet. Been a week. Heard from no one. I am sure you will charge us a fee because we did not send old phone back. No Star. Terrible Service.

My phone turned half red, called T-Mobile and I paid 100 dollars to get a new phone, I didn't return the phone because it burned. Then a few weeks later they charge me 600 dollars because I didn't send the burn cell.

They didn’t give me a matching watch and band! They could’ve told me before shipping it out, I didn’t know until I opened the box! The watch face was pink and the straps were grey. Two totally mismatched colors. I called Assurant as soon as I opened the package and they told me it’s not a guarantee with the color watch I get, I told her I called Assurant the week prior because my claim sat there pending for days and no one emailed me or told me why. I found out I had to update my card on file so I finally did and the girl could’ve told me that I might get a different watch. I feel like it’s switch and bait and why am I paying for insurance and all for my new watch just to get a totally different color one that’s mismatched from the straps!!

It has been a formidable experience acquired thanks to a fast, reliable and safe service. An exceptional support and follow-up service, with the correct order and a reliable platform to carry out the corresponding relationship.

Very lazy customer service that does not seem to care to help, this is what insurance is for. My claim was made on April 27th and still has not arrived (May 7th). I have called everyday for an update and was told the same thing every time. I then took initiative to call FedEx my self to do Assurant's job. I found that fed ex had lost the package. I called assurant back to advise them, it took 3 supervisor And a rude floor manager to yet still do nothing and kept hanging up on me or staying silent. Some supervisors even promised calling back yet not one did. Definitely need better training!!

Very horrible experience that got with y'all. First of all you're good people that I don't understand their language. Second you give too much trouble just to get a phone back. It's not worth it paying the insurance.

I was broken hearted that this recently new cell was lost b/c I used exclusively for my grandkids ⚾️ & ???? game. To my surprise after I reported it, it was at my house next morning. So I'll start new memories. Thank you.

The absolute worst customer experience of my life, ever! Assurant took a MONTH to find my information and I therefore had to order a NEW Phone! I had to go into Xfinity 3 times and they couldn't even fix the issue. Your company made a mistake on the EIN number I believe it's called and couldn't find my phone. Not only did I have to BUY a NEW iPhone but you also charged me an additional $100 dollars to get the old phone, that was completely under warranty back! Horrible horrible horrible experience! Worst ever!

Called T-Mobile and Assurant for a replacement phone due to screen damage and phone was shipped ASAP after deductible, Returned old phone to Assurant as requested in the prepaid packaging and label within the 10 day period.

Customer service representative response quickly. Give detailed instruction how to do it online or over the phone. I understand fully well the way they convey the message. Thank you. I highly appreciate it.

The incoming call volume stopped working on my phone, filled out my claim, paid my deductible and had my new phone the following day. The only thing that was confusing is that I didn't know I forgot to add the account holders name, I started a chat on the page and they helped me out making the connection. Great work!

It took about 6 days to receive the phone. FedEx was horrible with delivery and the phone doesn't work properly. The volume is messed up. You can't hear on the phone and the volume doesn't work at all so my experience was horrible.

Answered all of my questions politely and professionally. No issues nor complaints. I had questions about mailing in my damaged item and how the process works. They explained everything I needed to know to help with my concerns.

I must say, the entire experience was almost effortless on my part. The customer service representative who processed my claim was swift and professional. My replacement phone arrived just as she said it would and without provocations. The phone I received was/is a excellent replacement. I would like to thank Assurant and especially your wonderful CSR for your due diligence in this matter.

The change was because the phone wasn't working. It was easy and very fast. I received the new phone next day. I recommend very much to have that insurance in your plan with every phone you are using.

Thank you for mailing me my new phone within a day. It was definitely worth having insurance on my phone to be able to send you the broken one after receiving the new one. All was easy and I have recommended many of my friends. Good job! Thank you!

Great customer service and very efficient and fast. I am so happy to have you guys as my insurance. User friendly self service site and amazing phone agents staff. Spectrum Mobile Protection Plan is AMAZING.

The customer service is Wonderful and response time was awesome! The new phone came the next day and I could not be happier with it. Thank you so very much for being there to file my claim even after hours.

Put in the order on 4/27/21. Got the phone and it would not work at all. Would not even charge. This is the 2nd time this has happened. If you are going to send refurbished phones make sure they work.

Ordered a replacement phone since previous phone was broken. The replacement device I received was also broken so I sent it back. I did not receive a different phone or a refund for my deductible so I have been without a working phone and money.

I filed a claim on 4/30/2021, I was told that it would be overnight. I finally received my replacement device 5/5/2021. Except it was IMEI BLOCKED. "O well maybe it was someone else's phone so they were sending me a used phone that was impossible to even activate. Sent it back yesterday, they said once I dropped it off at the post office with the tracking number and they'll overnight it. So I call and they say once they say once it is shown on the way back then they will send it. I've lost days of work, which provides a roof over my family's head. THEY ARE HORRIBLE.

I think I fall short when I say you guys are doing a great job. The fact that you replace two phones at the same time for me was an amazing feat. I will always use Assurant. I will recommend Assurant. You can stand Assurant that I will return for any of my communication needs. Cesar **. U.S. Gardening Co. CEO. Retired U.S. ARMY Infantry.

Everything was OK until I spoke with an representative and was told to file my claim online. However after doing so, I wasn't told to call back to complete the process. Therefore my phone took up to 4-5 days to receive it after payment.

I insured a Galaxy S5. When the WiFi and Bluetooth stopped working, I filed a claim. (**) I was sent a Pixel as a replacement. I did not want this phone and told this to Assurant. Due to them not being able to guarantee a replacement which met my approval, I opted to return the Pixel and get a refund of my deductible. I paid premiums for a couple of years and expected better. I have also canceled this insurance with T-mobile.

You guys don’t know how to treat customers. When we claim our insurance looks like you are doing favor. We pay for year for insurance and the service we get not up to the mark. I work for Metro. Won’t recommend you guys. Order my original red iPhone 11 and they sent me black which is not fair. Red is a special edition.

Very helpful and quick turnaround for replacement phone. Thank you. The staff was helpful. One-day replacement and phone return materials. Very happy with the entire process and will recommend to others.

It took 10 days to be able to use the replacement cell phone. After many hours of consultation with Comcast and getting the help of the Geek Squad, (with big expense) it was found that the Sim card was an used one with someone else name.... 3 times the Sim card had to be changed because they were defectives. Didn't mentioned that I am handicapper (blind) and of course I don't drive as an issue for better service. Now, finally, I have the replacement cell phone working perfect. 'Alicia **. May 5th 2021. (more expenses) But I don't want to use my handicap to get.

A painless process!!! Beginning with the initial call to the customer representative to the return envelope delivered with the replacement phone, totally painless! Thank you for having such a smooth operation.

My iPhone 12 Pro was lost and it was replace by the Assurant and I so pleased about it. But I was surprised to find out that the replacement was a refurbished unlike the one the was lost was barely four months only. Why?

Had issues trying to activate my replacement phone on the website. Instead called customer service. Woman at the call center spoke broken English and was difficult to understand. She asked for a credit card number because there was a $22 fee to activate my phone which from what I understand there should not have been a charge. Once I questioned her she said she could do it with no charge. Just seemed very suspicious to me. I just don't trust offshore call centers and she was obviously working from home. Need to have Representatives to speak English a little more clearly.

I submitted a claim in the afternoon, paid the deductible and had a replacement phone the next afternoon. No questions, easy to follow directions and returned the broken phone in the provided postage prepaid envelope. All in 24 hours. All done.

This was a VERY easy process! They provided next day delivery and it was a great experience from start to finish which took only 2 days. Steps for getting my replacement device were cleary explained and very simple to follow.

Excellent service. And I plan to use the TechPhD, although I did not need it for phone setup and data transfer. Only suggested improvement would be to include written (or URL to) instructions regarding how to do a factory re-set of the broken device so I could remove personal information from the internal memory.

Agents were able to effectively assist my husband and I with the replacement of our cell phones after both phones fell and cracked their screens within days from each other. The cell phones were expediently shipped and received within days of our phone call.

My phone was damaged, I made a claim and I received a replacement 3 days after. It took me almost 3 hours to be able to contact the correct agent but once I had the correct agent the actual making of the claim was easy. My claim was approved within a few hours and the replacement was received at the address provided.

I was contacted and assured that the charge will be removed. She was very polite and I am satisfied with the outcome. Overall the actual claim was easy and fast, a bit of confusion at the end, but they came thru for me. Thank you.