Assurant Phone Insurance Reviews

The response was fast and easy… but I received a defective phone. I will be trying to notify company to let them know. The phone drops calls and bad connection. I have attempted to reboot phone but to no avail it did not work.

The tablet we got in exchange doesn't seem to charge correctly. It isn't working correctly. Customer service was accommodating but the device seems to be a little faulty. I no longer have insurance on the device because they took it off so I'm not sure what to do at this point.

The agents were fast and professional. Didn't ask any dumb questions, and processed my claim expeditiously. When a trip to repair shop didn't work for me, they were happy to send a replacement. However the deductible was a bit high ($100).

In the past I’ve actually avoided filing claims with my phone insurance because I assumed it would be a long demanding process. So I’d just go into the Apple store to fix my phone. I was so wrong. This was such an easy and quick process! I couldn’t believe how quickly I had a claim set up and approved. I received the phone the very next day. Overall such a great experience. There is nothing that could have been improved.

Customer service rep that answered the phone was for a professional. She gave me all the information I needed and was very attentive to my needs. I would give her a five star rating as she was very knowledgeable and informative and very well-versed in her job. An excellent customer service experience working with her. Thank you!!!

Needed to exchange the phone because had gotten wet. My only complaint was the $99.00 charge. Way too high; I will be purchasing a much less expensive phone next time. The insurance is not worth it with the deductible being so high. The overnight delivery was very nice and unexpected, thank you.

Guarantee claim was very easy. Speedy response with approval. New phone arrived a day or so later. Great stuff. Only negative I have is there should be a selection of phones to be able to choose from. Sending me a phone 150% bigger makes all older paraphernalia useless and forcing me to buy new.

They took care of the problem and sent me another phone. They were quick sending out another phone. When I had a problem setting up my new used phone all it took was a quick phone call and the lady walked us thru it.

I had a little trouble getting to the correct page, but after that everything went smoothly. I got an email that the claim was accepted, the replacement the next day. Mailing the broken phone back was even easier.

Phone came on time as promised. Excellent customer service. Very knowledgeable. Highly experienced. Customer satisfaction and very well deserved. Would highly recommend this service to friends of family and highly. Thank you.

At first I was sent the wrong phone then got helped to get the correct phone and sent back my money. I really appreciated the help I got from the very last person that did it over 30 minutes on the phone with me to help fix this issue.

It was an awesome experience. People were great. Everything was received on time in very quickly.. Personally I would recommend this to all my friends and families. I would be more than pleased to have Assurant do other insurance deals for me.

Did a wonderful job. The new phone was delivered by the next day. Very happy with the service. Thank you for your prompt service. The new phone was easy to install to get up and running. Thank you. Kelly

So the service is quite a bit slow, some of your representatives are lacking enthusiasm and others were far more understanding. I am glad that I got a phone in time for my trip but it took multiple days for the claim to be approved, instore is Zero help. So yeah for future instances I will just make sure I have a better back up phone on hand. The last associate to help me was great, sad I don't remember her name.

My phone was stolen and I did not realize my deductible was $249? Which is ridiculous. That is my deductible on my $40,000 car. Then I find out that I paid roughly $500 for this to get a “refurbished phone.” I’ve already had to take the phone in for freezing. Well, now that is now an Apple problem, so I had to take it to them. It had a software reprogrammed, let’s hope this works. 3 different companies die a lost phone… Ridiculous!!!

This was horrible!!! If I could give 0 stars, I would. First, no one contacted me for 2 weeks and when I finally reached out, they said they needed to confirm my address. They sent me the address and confirmed it TWICE, and it was my address beginning in **. After 2 days of my package being delivered, and my apartment not receiving it, I called and after many tries of getting them to tell me where it is, they finally provided the address of **. THAT IS THE ADDRESS OF RAISING CANES CHICKEN FINGERS. How do you get my address that wrong, after confirming it!!!! Beyond pissed.

When it came to file a claim, there was nothing more simpler than this. You gave me assurance I could go back to continue it if I had to leave it without completing. So true this is. The phone arrived on Tuesday and very satisfied.

The phone case was badly damaged and the viewing screen was only partially displayed, which required replacing the phone. Since it was also impossible to view the EMI # of the device on the damaged screen, we called in our claim rather than completing it online. The advisors we spoke with were very helpful and efficient in processing our claim, and everyone was very pleasant to speak with as well.

I could not work for 5 days because of the slow claims processing. I pay every month for years and wasn't helped even when I lost the phone. They refused to change the claim. No one informed me that the S8 Plus was showing instead of the S8 which could've easily been corrected by myself. I've cancelled my insurance. I would rather save my money and pay full price with the peace of knowing that if my phone breaks I can buy a new one that same day. I will never use a phone company that uses Assurant in the future. I have never went through this in the past.

The battery on our phone wasn't keeping a charge for long and the sound quality was poor. A few weeks later I noticed a crack on the back of the phone. I was told that even though I pay almost $40 a month for insurance that because my phones are "old", the issues with the battery etc aren't covered. But I could get a replacement since it had a crack on the back but that I have to pay an additional $100 deductible. How can a company change what is covered as the consumer continues to pay month after month? This insurance is meant only to benefit the corporation.

No sim card sent with replacement cell. It took me days to set up new cell and it's still not working right. The store on 72nd a Portland Ave had problems setting up my cell and said my old cell is on a blacklist. What does that mean?

The process was smooth and easy to request a replacement phone and it shipped within 24 hours. I was pleasantly surprised by how smooth the process went. Very happy with my new phone and the service I received.

The receipt and tracking of the replacement phone handset was quick and accurate as promised. The device was the correct one. I have had some concerns about the new handset shutting off unexpectedly with no touch, but those incidents have not recurred this week. The only hassle is the necessity of all the data and app transfers required to make the new handset functional. In my case I had a back up older handset I could have used with repairing the damaged one that would have same me all the transfer hassle.

I had purchase insurance for my kids school iPad. Now I put a claim, they’d are saying my iPad is not cover because I never send them photos of the iPad… which they were never requested… Very bad experience…

I had the worst service ever. The replacement device that was sent out to me was defective. There was an awful language barrier between me and the customer service representatives who were trying to help me and made the process longer by being unable to understand each other. It’s horrible that T-Mobile outsources jobs to foreign countries.

Excellent Service, a T-Mobile in Robinson was excellent. Great service. Delivery and hopeful during the whole process. Would recommend and have recommended this location and employee to Sverdlovsk friends and family. Several have purchased from these guys.

The first phone sent out was the wrong phone, but was quickly corrected so I want complain. The first phone was sent was a Samsung a12, but my phone is a Samsung A21 but customer service fixed the issue

It was quick and simple how they dealt with it and shipping was quick. They were very pleasant in customer service. It was a great experience to have my phone replaced quickly. Made it easier than most places

Everything went well fast and easy and everything came at the right time and on time so yeah I wanna say thank y’all for helping me. Plus the person and the Metro store also helped me make my selection even better so yeah thank y’all again.

Online process was fairly easy. Approved my claim and sent the device out quickly. Simple process to return the damaged device. So all in all I didn’t have too many issues getting a replacement and no hassle.

It was an easy process from beginning to end. I submitted the claim. The phone came in the mail. I transferred everything over and sent back the old phone. Definitely worth having insurance on my phone. Worth the investment.

Very user friendly. Easy to file claims and super fast next day shipping! This is my second claim due to me cracking too many screens. It's awesome they cover this issue with a decently priced deductible!!

I placed the order before 8pm as instructed by the T-Mobile representative in order for the phone to be expedited for the next day. It came 2/3 days after which was a long time for me seeing that I use my phone for work purposes. The phone seems ok so far.

A phone was dropped on a Friday which rendered it useless. We called Assurant the next day--had difficulty with the site. Reached a very helpful gentleman, paid the deductible, and received the replacement on Monday. Their next business day shipping is the best. Phone arrived with a return envelope to put in our mailbox. Love the claim service and will continue to purchase the plans with new devices.

I have yet to complete my claim. I have been traveling and unable to fill out form that I keep being sent to fill out online. I'm having trouble filling out on my phone since my tablet is lost. None of the reps I have contacted have been courteous enough to fill out to complete claim over phone. Why??

Easy, painless, and fast, doesn't get better than that. It was professional. I was so surprised at the ease of the process and how fast my replacement phone was delivered. Absolutely will cover all phones on my plan with Assurant!

Very good. They were very helpful like always, that the reason I have this account with T-Mobile because we never have a problem with this account or any account with you guys. We are very satisfied with your company. Thank you.

I placed a claim for my Google Pixel on June 3 and 11 days later, they had still not sent me a replacement device or updated status. Customer service said I will give you the phone number to google but it does not work because they are closed due to covid. I asked her for a website and she said "Don't you have a google account". Super unhelpful. I mean the company's job is to be the provider of replacement devices when something happens to your phone. I ended up cancelling our claim. I won't ever buy this service again.

Assurant was easy to work with. Their response to my claim was prompt. The experience was positive and I would recommend Assurant. My replacement phone however, is not as easy to use, and it is taking time to figure everything out.

My phone had a cracked screen. Everything worked ok, just cracked screen. The young man said he has a replacement screen compatible. He replaced it and when I got outside I couldn't open the screen. The young man worked on it again and got it to open. I went home and tried to play a music video. The sound was extremely fuzzy and distorted. I went back the following day and they worked on it again and said they have to order a speaker and will call me when it comes in. Meanwhile it's difficult to hear and understand people while talking on the phone. This is a big inconvenience.

Screen/display stopped working due to coming in contact with water. Once I got in contact with Assurant, problem was addressed. When you don't have your cell, getting the right contact is challenging, if you don't have extra devices available.

Assurant doesn’t have the information that T-Mobile have about the equipment making it more difficult because I thought I had a 512gb instead of 264gb. Took about a week to have my phone replaced. I had to call 4 times. I even had to make a 3 way line with a T-Mobile representative to find out what was wrong. I also ask for a new charger & cable mine are not working anymore. They never send it. Bad experience. No problem solving agent. Just reading the rules and procedures.

The phone arrived and all incoming and outgoing calls require me to use speakerphone for the caller to hear me. This is not satisfactory as a replacement phone. Products should be tested better prior to shipping.

After talking with 5 people it was finally fixed. 4 of didn't know what to do and hung up. I had a Samsung Note 10 256gb with a cracked screen. I filled out the claim online. I put the model # the IMEI # everything needed for the claim. I got the replacement next day. Only one problem I received a Tablet not a phone. When I called to explain the situation the person said he was sorry but they didn't have my replacement anymore. Send back the tablet 1st then call back.

After an unfortunate fishing experience, I needed to replace a lost phone. I contacted Assurant via their website (Saturday), submitted the claim, paid for the deductible and was told what day (Tuesday) the replacement phone would arrive. Easy and accurate.

Cracked screen. Call him to find out the steps needed to replace the phone. Explained what happened? Gave me information. Received new phone. Put all information onto new phone. Packaged up my old wireless. Mail it. It was easy and very fast service.

Super fast and easy to use the automated service. Got my new phone within 2 days. Thanks for a fast and respectful environment to replace my phone that shattered after I accidently dropped it on the concrete. You're amazing.

It was fast and easy to file the claim to replace the damage iPhone. The replacement arrived on time as scheduled. The switch over from the devices was easy to comprehend. Appreciate the prompt service from Assurant always.

This was my first insurance experience and it went smoother than expected. Shipping was fast (2-3 days). The new phone that was shipped to me was in great shape when it arrived, no scratches or issues.

I am currently working overseas and had to have my new phone shipped to my family in Florida then have them mail it to me since you do not ship to P.O. boxes. I just received it today and am mailing my damaged phone tomorrow. Please do not fine me, these conditions were out of my control.

The representative was very helpful. He took my info, and the process was easy. This was the 1st time I have ever lost a phone. My husband lost the phone, and someone we think lifted it from a table. I was so incredibly impressed with the process and the replacement phone arrived so fast.

I was happy with the replacement process for my damaged iPhone 12 Pro, but was never advised that I would not be receiving a NEW replacement phone. I was disappointed to get a REFURBISHED replacement.

Successfully ordered and received a new phone... after one day, it fizzled out. Cancelled T-mobile account and shipping BOTH phones back to you 6/14/21. Not sure what else to do, as in-store staff can't help. Sorry, but I will need to find another carrier.

Assurant sent me a DEFECTIVE replacement phone which I sent back to Assurant and immediately cancelled the Order **. I think this company has a poor Quality Control Department. This company has wasted not only their time, also my time. Every month I pay $30.00 for insurance only, to T-Mobile and did that for about 2 years, that is about $720.00. Not for this type of service!

Replacement phone had a scratch on screen and will not charge properly. Charger from old phone works fine on other phones and on phone that was lost. No new charger received with replacement. Very disappointed.

Replacement was handled in a timely & courteous manner. Very satisfied. Quick response was appreciated as was fast delivery. The customer service representative was very helpful, polite & assured the matter would be taken care of.

I placed a claim through Tmobile online. Then, I got an email from Assurant that they cancelled my claim. I had to have a CONFERENCE call with Assurant and Tmobile. It was a miserable experience; and the Tmobile Rep APOLOGIZED for the treatment from Assurant.

Excellent service, I am so glad I got this service for my teenage grandson or if I had an expensive phone, I would get the paperwork for my phone, this service is a game Changer. Thanks again for excellent service.???☎️

The new device doesn't has the option of vibration. I try every single recovery, reset and all the tutorial the apple CS recommend but still the same issue. I need a replacement for the damage device I paid for.

It only took a matter of minutes to get results and that to me is the sign of excellence! The response was involved and courteous. The following day the phone was at my door. I can't thank you guys enough!

Made call to insurance department to file claim, 'cause my fiancee had dropped her phone and broken her phone. Steps were simple and easy. Got the order in before evening cut off. Got phone within 24 hours.

Thank you. Good service. I got the new phone 3 days after I did the claim and it's easy to do it and I sent the same day my broken phone when I got it. It a good thing I put coverage to my phone account.

I put in the claim, and made sure I had the deductible and waited for approval. It was approved and shipped out the next day. I received my device shortly thereafter. It was fast and very easy to do, including setting up the new device.

I received a damaged refurbished phone from you all. The USB port did not work. It stated that there was liquid or debris in the port. I only found this out after the T-Mobile agent transferred the the number over to the phone. I was without a phone for two days. I would like my 49.00 deductible refunded to my account.

We called Assurant on a Sunday to report a lost phone and ask for a replacement. While the person was very nice, he was not well informed. He told us we would get our phone on Monday, Tuesday the latest. I said Monday is a holiday, he told me it would not affect it. My daughter was going out of town so needed the phone. We received an email saying it shipped, but tracking could not locate it. Very deceiving, since it did not ship. Tried calling and we got several different answers. We finally received the phone on Wednesday.

Received the cell phone. But no charger to charge the phone with. Was told a charger would be sent with new replacement phone but wasn't. Charger end that plugs into the charging port on phone was also damaged. STILL HAVE NOT RECEIVED A REPLACEMENT CHARGER TO CHARGE MY PHONE UP.

It was difficult to file a claim. At first told I didn’t have insurance. After difficulties finally filing claim, hard to track progress and pay deductible because I was treated terribly as a customer because I have a prepaid plan.

A very pleasant & professional experience,,Customer Service was extremely courteous & I could tell they honestly wanted to help me.!! & that meant a lot to me,,considering the way people act nowadays..THANK YOU-TEAM ASSURANT.!!!

I made my claim on a Thursday and I received my phone on that Friday, they sent it overnight express at no extra cost to me. I was very impressed. I also did my whole claim online not any if that automated stuff.

Initiating claim was very easy, even after a technical issue. Calling customer support was quick. And then, after finding my phone, I called for a reimbursement. The customer service agent was very helpful and friendly. Very good experience.

The day after I received my phone I dropped it and broke my screen. The next day my stylus pen got stuck in my phone. I paid my deductible for accidental damage and sent in my claim. Within 24 hours it was approved and my replacement phone was shipped out. I received the exact same kind of phone the next day. Very efficient and excellent service. All done online.

I was given the runaround for about 2 hours. They kept transferring back to T-mobile and then I would have to go through the entire process again. It was actually one of the worst customer service experiences I ever had. Finally, when I was at the end of my rope I got a lady that helped me quickly and politely. I felt like I was being persuaded into just buying a new phone and not using my insurance. I was actually told the phone was very old, so I said ok then repay all my insurance back to me. TERRIBLE EXPERIENCE!

Is a good service and easy. I recommended. I no have words to describe the easy was for me. Did my claim for get my new phone. Thank you so much for all the hard work you done for your customers every day.

My TMobile Sales Rep. Azar was very helpful in providing phone# and phone to file claim from store. Assurant reps took my claim by phone & I completed online as requested. Once I followed up and paid deductible, replacement was rushed over. Kayla was very helpful today in confirming delivery of returned damaged device on 6/9/2021, 2 days before expected. I appreciate your assistance in resolving my claim. Thank you!

Sent another phone quickly however that phone had glitches within a few days and told I should talk to my provider or I would have to send the broken phone and once they got it they would send me the fixed phone. Who does that? Terrible, the rep sounded like she could care less and was just reading her script..good news I did get another phone now. Just have to set that one up.

My wife's phone developed issues. I had insurance on it so I contacted Assurant. I gave them the details and the claim was approved. Had the new phone in a day or two and even had the materials to return the damaged phone. Everything went very smoothly. I am greatly appreciative of their service and care for the consumer.

Very good. I really appreciate your help, to resolve the problem, yes I will recommend Assurant. Hope in case I need they will be as good as this time. Just a recommendation, the people from the telephone company need to help more with this issues to the customer

My sister is in assisted living and she's on my cell phone account. She told me her cell phone was broken, I got it replaced. She's still waiting for assistance from the staff to try to transfer what is on her old phone to the new phone and set up the new phone for her, then someone will assist her in getting the old phone sent in. Sorry it's taking so long...

Broke phone screen and after deductible was paid they shipped me another phone. Took 2 working days. Very satisfied with service. Quick and easy. Good experience. Metro was hard to deal with but Assurant was not that way

Your computerized system gave me a lot of trouble. When I called they referred me back to the computerized system. It was like going through a vicious circle. After 2 hours and 30 minutes on the phone and trying to get through your system somebody finally helped me. I think it is ridiculous that it took that long. It should be a simple process not something so difficult.

Great experience and very quick service. Received my phone on the next day. Loved that since I was worried I had to wait several days.. But the process was very quick and efficient as well. Very satisfied with the customer services provided.

I reported a claim which is still ongoing due to my stolen vehicle. I gave Mr. Laz ** all the information he needed to start my claim via phone (claim ID # and email of the police record bureau) that he will need to complete my claim process. I was under the impression that my claim was being processed after I spoke to him until he called me today asking me the same questions he asked when I first spoke to him. He does not understand that I do not have any police report especially when it is still an open investigation. I gave him the details to request what he needed through the police. He never sent me the claim form to fill out instead sent me a property list summary report which does not start my claim. I am already under pressure due to my current situation with my stolen vehicle and Mr. Laz is no help to this process.

Everyone was very helpful. The only thing I had to call back and check on the order status, because of a PO box. No one called and told me that. If I haven't had called, my husband would still be waiting on his phone.

The overall process was easy to navigate and the outcome of receiving my replacement device T-mobile S21 5g within 2 days of providing the $249 USD deductible was good. The only issue or concern I have and I have been debating sending it back i just prefer not to be without my device I paid 800 for this is a refurbished device. There are two scuff dings at the top one large one small opposite ends of it as well as an internal issue causing there to be really unreliable service. For the most part I stay connected to wifi. I really thought paying into the insurance program annually would have alloted myself or another a new device for the deductible price of around 1/3 SUGGESTED retail price so yeah.

Very good experience. They were quick to respond to my inquiry and the shipping of the replacement was quick as well. I would recommend them to respond quickly to their customers. U.S. Cellular was good to help me also.

After spending 2 hours at TMOBILE for the techy to download my info and discover your defective device, then an hour on the phone trying to connect with your Company. If your goal is to scam the public, never pay anything, and never answer the phone, then you are a success! If I could have chosen "No Stars", that would be my choice. Shame on you!

Fast, friendly, courteous, & professional representative. Next day delivery of the replacement phone. Said phone exceeded my expectation as it was (except for the color) identical to the original. Overall, I am completely satisfied with the entire process.

My service representative was awesome. They were kind and not dismissive or ignorant, which made the claim easy and beneficial. He answered all of my questions and gave me advice on better maintaining my electronics. I will recommend Assurance serviced to our store boardrooms and feel you should give the employee some recognition and merit for his kindness and great service. Truly, Charles

Getting the phone went as expected even the deductible... This over time had issues as I set it up... He went to get a screen protector and case for it. Only to find out that Metro no longer carried either item...then he dropped it on the ground 2 days later cracking the screen... We just bought a new phone and upgraded him to 5g.

Assurant provided great customer service.. Very prompt with all questions ask during my phone conversation with the representative.. I have to say I would recommend this insurance provider to my family and friends..

I was surprised at how easy it was. Very simple and done in a couple of minutes and the replacement phone arrived a few days later. As soon as I get off of reserve duty I'll have the information transferred to my new device.

I received a tablet very quickly. But once I got the tablet it was so hard to get one of your people to transfer information over to the new tablet. Then I wanted to mail the old tablet back. Could not get a claim/rma# because they did not include it onto the return envelope. It should not have been that hard to get the new tablet activated or to return the old tablet back especially after I have never missed a payment on my phone tablet or insurance bill.

The agent was friendly and polite, she addressed all.my concerns and quickly filed my claim. I had my new phone by the next day. Great customer experience, I would totally recommend everyone to instead of fixing their screen someone else, they file with assurance.

My overall experience was pretty good. When I called to report my phone stolen I was help immediately! Costed me about 60$ for another phone but the insurance was worth it. I saved about 40$. Also, shipping was excellent! Received my phone the next day!??? Thank you. And thank you to the nice representatives who helped from customer service over the phone to the customer service at the store. #salute Now I just wish y'all could track my old phone without me having the app.???

There was something wrong with my Apple iphone 8 plus -- the front microphone was no longer working. I submitted a claim and got a replacement device 2 days later! Very easy experience and happy resolution.

The receptionist was very helpful and I received my device the very next day so my experience was very good and I most definitely will refer my colleagues to Assurant for good customer service. I will use it qgi.

Paid my 99$. Set up the appt to get phone screen fixed. Everything seemed to be going well until there was a problem between y'all's system and the place I went to get it fixed and wasn't able to get the work done. Then called multiple times to try and get a new phone shipped because I took a day off of work and drove an hour for nothing!! Wasted money time and gas. It took about a week before I received my new replacement phone. There needs to be some sort of compensation other than, "I do apologize."

In trying to transfer the data from my old phone to my new phone many of the apps and documents will not transfer over. I've already repaired the originally broken device and I would like to return the one that was sent to me and have my insurance claim reinstated. Please contact me since it is difficult to reach someone.

I'm not y'all sent me a broken device and when I used my front camera it was damaged and you wouldn't replace. You just stole my $100. Would never trust y'all again. I'd rather buy a new phone than get burned.

I immediately called and asked for the shipping address to be changed because I was out of town. I rushed home before my initial return date, only for my device to be given to someone else. No one has reached out to resolve the issue as of yet!

Lying to a customer is not right. Shipping delays and upgrades due to lack of product availability is not the customer's fault so therefore the customer should not be penalized for this current warehousing issue. I called support about my phone and had it replaced. I paid on a Saturday and my phone arrived on Friday 6 days later. Anyways their process is not clear. They say overnight delivery and delayed shipping. Well the call center has no real communication with the warehouse or upper management because it's a off shore call center not a USA company. They lie on the phone and the advertising seems not true either.

Thank you for the great and personable service. I am very happy with my phone replacement and screen protector. Thank you for providing your customers with reliable service. I will definitely recommend your company.

This insurance company is horrible, or rather with them nothing is insured! Just pay insurance for this company and when you need insurance they twisted and made up a whole story not to cover my loss, well, with them you pay insurance but you are not insured! ????

Updated on 07/08/2021: Hello Assurant Customer Service. Thank you for your help. I received my new device when requested. You guys are awesome. I really appreciate it! Thank You Again!

I receiving my replacement phone on the five day. I noticed the camera did not work correctly. I tried calling the customer service and would send me to the automated machine and direct me to the website and had a difficult time contacting them regarding this issue.

I did everything online. Answered a few questions, paid my deductible then boom! Done. Phone came in like in 2 days. I was out of town due to work but once I got home did a quick data transfer and mailed the broken device back.

Experience was professional and quick. Arrival time was as promised and set up at T-Mobile was efficient. Been with T-Mobile 7 years and this is my first claim. The process was quick. Uncomplicated, caring and phone was delivered at set time. No problems with returning broken phone with self paid status. I would recommend T-Mobile to others.

The people were great and fast and friendly service. They helped greatly and got my replacement phone in a timely manner. People very helpful and treated me very well. Thank you for the great service.

It took four days for a replacement phone to be sent to me to replace the one that was damaged. No one could explain why and I was told one to two days. Generally if you submit a claim before 8:30 you receive it by the next day.

My iPhone was stolen. Assurant sent me a new phone within 24 hours. Thank you for your prompt service. The representative was very polite and made sure everything was taken care of at the click of a button

Very bad experienced. I spent 5 hours on the phone for something that should have taken 15. Your associates English is very bad. One of them refused to transfer me to someone that speaks Spanish. Bad

You send me such an old phone that I can’t even buy a protector cover, so you know that’s going to be breaking soon. Doesn’t do me any good right, if you knew it was so all I don’t know why you didn’t send me a cover.

The process was ridiculous & tedious... My phones were stolen and I had to keep calling & emailing until I finally got a response regarding approval & then it was a completely annoying process to pay the $10 deductible that by the way was supposed to be paid when I did the original claim online. Basically the online process was a complete waste of time. Because I paid the deductible and then it was refunded for some crazy reason... then I had to redo the entire process. The last claim I filed was easy peasy ... I did it online paid the $10 & phone was delivered. No issue. This time was ridiculous process.

I had to make 3 or 4 Claims. Worst experience I ever had with this company. I had to talk up to 4 different people one night. Since the call kept on dropping and they don’t give you a call back at all. I had to wait over 3 weeks to get the right phone. I understand that they want the customer to file online. But I call for a reason I don’t want to file online. They Force me to file online. And I’m no expert. I put the wrong IMEI number. I got the wrong phone send to me. Called to get this fixed. I had to talk to 5 different people to get my problem Solve. Truly never did. My second Claim was Decline.

Filing my claim was relatively easy. Getting approval was seamless. The replacement phone came in a timely manner. Still having some problems getting information from my old phone. Return time should be 12 to 14 days instead.

Well all started when I dropped my phone and I thought it wasn't that bad of a fall, but the screen cracked and the touch screen started to fail. So I called the insurance service, I got to say I had a very good representative attention.

I understand that a exact replacement may not happen. However, the replacement phone I received was in no way physically similar and the technical specs of the replacement are marginally similar to my original device. I work construction and specifically ordered the V 30 due to its physical nature (flat screen and short body) and ability to be properly protected by a good case. This replacement meets none of my needs. At the very least it would have been nice to be contacted to see what phone would have worked since allegedly there are no more v30s in the entire nation. This was according to the lady I talked with through Assurant when I tried to resolve this issue.

So disappointed, I pay a lot of money for my devices. Paid the deductible on the phone and got back a very defective phone and have to wait AGAIN for another phone. This is so upsetting and frustrating.

They are 100% most reliable. Do not hesitate to sign up with Assurant phone insurance, trust me you won’t regret it. They are very customer centric and truly deliver on every promises made. I have been with them for almost 6 years and there’s been no course for alarm.

I would have gave more stars but the customer service was really bad due to language barriers, we got hung up on 3 times, both me and the T-Mobile rep. Then they didn't take down my info right. The claim was denied due to this mix up and I didn't get real help until we got a manager on the phone who spoke English and knew their job.

Disappointed for have paid this insurance on both phones, my husband's and mine for over 18 months and when claimed I was charged for a phone and received a Refurbished phone, which, by the way, it feels as it does some weird things. Basically, I feel scammed. Had to pay for a used old phone as if it were new and got a phone that so far shows unstable.

Placed a claim online, didn't hear anything back from anyone and no phone in mail, by this time it had been 5 days, checked on email and online and still just said processing, had to call to see what was wrong, husband redid whole claim again and finally had the device shipped in no time. Would've appreciated some type of contact to let us know claim did not go through properly since it just said pending for a week.

Filing a claim was very easy and we received the new device within 2 days. It came with very clear instructions on what to to with the old device and how to send it back. I would definitely recommend this service.

I received the phone on the promised day. It was easy to set up, being that I am cell phone illiterate. I had questions and called my carrier, TMobile, who then transferred me to a Samsung agent. Both agents at TMobile and Samsung were so helpful and patient with walking me through the more complicated set up steps. Thank you!

Received replacement phone in one day. Excellent! Upgraded model. Excellent! No charging cord. Poor! No manual. Poor! However, it's nice to have phone insurance. Hope I don't need to use it again soon.

My phone after 2 days is not working normal, no flash light, no face id. Disaster. Is this a new or used phone? How can this happened to a iPhone 11. Very upset. I need to speak with a representative, and send me another one

Great customer service, very professional and helpful... really committed to help customers. The replacement process is very fast and easy. Customer service representative are helpful. When requesting help to transfer all my data to the new phone, they were very patient and helpful.

My iPhone slipped out of my hands and when I picked it up I noticed the camera had cracked and later it started getting worse. I immediately contacted Assurant and initiated a claim. They responded back quickly and said they were reviewing my claim and would get back to me. Two days later it had been approved and they were getting ready to ship my new iPhone X to me. I received within 3 days. They provided me with a box and free shipping label to return the damaged phone. Completely satisfied with their service.

The only issue I had was the phone I was filing a complaint on was too damaged to turn on, so I was unable to retrieve the IMEI to submit the claim online. I called the Assurant customer service line, and it kept trying to make me file online, but once I was transferred to a representative, she was professional and efficient. I am especially appreciative of the expediency; it is comforting that Assurant recognizes the sense of urgency with replacing devices.

If I was able to leave zero stars for this experience it would be more accurate. I tried filing a claim on a cell phone I purchased a week after I bought it. The website wasn't working and I couldn't get the claim to be processed. In another 5 or 6 days I tried again because the phone had gotten worse and couldn't even be used at all at that point. By the time I got the claim to go thru it was holiday weekend so I expected the shipment to be delayed and it was. I also went to the the store I purchased the phone from to have assistance with making the claim and to make sure I was doing it properly. They were no help at all either. So the claim was processed and accepted. We received an email with tracking information only to find that we would not be receiving a new device that the delivery address was not correct and it had been returned to shipper.

You need to do some work on your app where we have to “Make a claim”. First of all the box is too small. It doesn’t keep the info. The only way to get your order is to call. It’s very frustrating. Please fix it ASAP. Other than that, everything else is good.

After years of frustration with T-Mobile in trying to replace my iPhone, this time it was done quickly and easily. I mailed the old one back and was advised today by USPS: “Your item arrived at the YORK, PA 17402 post office at 11:25 am on June 7, 2021 and is ready for pickup. Tracking Number: **

My claim was approved at 5:23 pm on 5-20-2021 was a Thursday. Was told my replacement phone would be next day air from UPS. It wasn't shipped till Friday evening and I didn't receive it until the following Monday. Waiting 4 days for a replacement was bad enough. But then I received a refurbished unit to replace my one month old phone... Very disappointing to not get a new phone off the shelf.

Very easy to get my replacement device! Customer support was very helpful! No need to change a thing! Thank you for being great! And I love my replacement device. Works awesome. You guys have outdone it again! Again thank you.

Claim process instructions were clear and concise. Claim was processed timely, communications via e-mail were also timely and informative. New phone was received within 24 hours of claim being filed, return label and packaging was provided.

Fast and easy to create claim, and received the phone within days. Also very simple to keep track of the claim process. I did my claim on a Monday, and had my phone by Friday. Will definitely recommend to other people.

The customer service assistant was very knowledgeable, helpful and answered all our questions. Great job! The tablet Assurant sent is perfect for my wife and very easy to figure out and use. Thanks for the quick delivery and helpfulness.

I have paid for insurance for 24+ months. I went to submit a claim online to get a cracked screen to be repaired. I was shocked to find out that there are no authorized retailers within a 50 mile radius of my address. So dissatisfied. I feel like that is false advertising. Xfinity is a huge network in the Indianapolis area and to not have authorized dealers here is a complete joke. This drove my husband and I to take our lines plus add two lines to another carrier.

My wife left her phone at a local casino. After numerous attempts to locate the phone, we had to determine the phone as lost and unrecoverable. I made a claim and the process was smooth and painless. The only glitch was the delivery... I was told it would be overnighted but it took 4 days. Other than that, we are happy with this service.

I lost my new phone but got a refurbished one as a replacement despite the fact that I had to pay a replacement charge, no mention of used phone in process that was clear to me and I have never had a claim in decades, also I get a note request and prepaid envelope for return of lost device or I may pay a penalty.

After over a week and a half I still have not received “my replacement’s”, replacement. My first replacement phone came and while trying to activate learned it was “reported lost or stolen”... Still waiting.

The process and approvement of the new device went smoothly. However, the new device was supposed to be delivered with next day shipping however it has not arrived yet. It has been about 10 days since it was shipped out and has not arrived yet.

I received a replacement device that was different from one that I just replaced in January 2021. The Edge 7 went dead after having it for only 4 months. When I received the replacement, I only received the phone with no charger or accessories. I was unable to charge the replacement because it does not use the same charger as my previous devices.

The experience with getting the phone went very well. However, I sent the phone back in the prepaid envelope you sent me and I'm sorry I didn't take it over to UPS and pay for the shipping myself. According to USPS, there is no tracking information. And since Assurant wants the phone back by June 7 (today), I am nervous that I will have to pay for the phone. I wish you would not use USPS, as they are not dependable.

Everyone I spoke to was friendly and helpful. I found the website to be confusing and hard to navigate. The on-line brochure said that cracked screens could be replaced for $29 but when I asked about that I was told there were no authorized reps in my zip code. When I said that I was going to be in Chicago for 2 weeks she said there were no reps available in zip 60622 either. I'm willing to travel a few miles and it's hard to believe there are no reps in the Chicago metropolitan area.

The process was very quick and easy. My LG Stylo 5 stopped charging on a Thursday night, got a new replacement within less than a week. Called customer service at T Mobile and was directed to Assurant. Due to my phone being cracked before, unfortunately, my insurance was voided. I was honest about that. However, there were no surprises. I was told it would only cost about 50 bucks to replace my phone. And that if I don't send back the old phone, they would charge me about $900. Got a hold of someone real quick, they processed my claim. They sent me a new phone of the same model along with a labeled envelope to send in the damaged phone, with the shipping costs on their dime. I reset my old phone to factory settings. I then dropped off the damaged phone at USPS. Whole process was simple and easy. Would definitely recommend Assurant to a friend.

Delivery was fast. Only one issue with customer service because they denied our claim because they submitted the wrong claim number. Otherwise, the delivery was quick, issues resolved, and customer service was friendly. Thank you.

I made the claim online and it was really easy. Got the approval instantly and was told the phone had shipped shortly after. Got the phone in 3 days since it was a holiday weekend. Highly recommended.

It took less than 5 minutes to file a claim online and pay the deductible of only $10. By the next day my claim was approved. It was a holiday weekend and I filed my claim on a Friday. I still got my phone by Tuesday. They also made it super easy to send back the damaged phone. The service is excellent!

I was supposed to get my phone on the 2nd of June and the ship date has changed 2 time. If my phone isn't here I will never get Assurant ever again. I've been paying since 2014 and this is how you do your Loyal customers.

All went relatively smoothly. The phone call covered all that was essential for this recovery. The phone arrived when the tracking said it would. The store in Richmond was very accommodating while we were there.

Phone came as promised, prompt! My replacement is identical to my damaged phone. So far I am completely satisfied with the service. I called customer service with a question and they answered quickly and gave me the information I needed.

I submitted a request for a replacement phone when my mother's was stolen. I submitted online and followed up a couple times the following days to see that it was still in process. A week later I called because no action had been taken. When I called they said that there was an issue with the delivery to address. Why I was not contacted or why there was not a note on my account I'm not certain but if I had not called who knows how long it would have been.

1st we received replacement phone and all's well. Lady who was 1st contact on phone was very pleasant. Later on website my daughter entered a number that was connected to my phone because I'm the account holder. There was no notification from your end. I understand informing her of the mistake keeping in mind her phone was not operational to retrieve number anyway, problem was resolved by her also. I thought new phone should have been overnighted not 4 days.

Prompt response! I got my phone back overnight! Great job, l recommend 3 persons already. Great job and highly appreciated. When l lose hope, l laugh at last, got the phone almost same day, perfect and excellent job done. Thank you so so much!

I had to replace a device that was stolen, and I thought I would have to go through hoops to get it done. But to my surprise it was fast and simple. My favorite two words when having to deal these kinds of matters. I’m glad to have this service available to me.

Horrible service. Kept getting disconnected. At least 2 hours from carrier to Assurant and repeating information numerous times. First claim was denied. No notification of denial of claim. Kept asking to send information to broken phone. Instead of main number. Had to reprocess claim and same bad experience second time. Really unbelievable.

My experience was fine with ASSURANT. It is T-Mobile who cannot seem to provide professional service in some stores and with their Customer Service Department. I'll keep the insurance going and I appreciate your helpful response to this issue.

Was sent the wrong replacement...was told Samsung A20 is comparable to my samsung A32 5g device... Now I've had to scramble to find a way to print a label to ship back the phone leaving me still without a device. This has been very inconvenient and I'm considering changing carriers now due to this situation.. At least I won't be paying a monthly insurance payment and a deductible just to have to spend more money to resolve issues I didn't create. You can call me for questions **. My name is Kerry ** and I'm the account holder **... I'd appreciate a reply thanks.

As in the LG phone I had to return 3 or 4 times to get one to work which lasted a whole 7 months. This Samsung Galaxy Note 20 5G I had to return! I’m not very happy with Assurant overall! Refurbished phones are one thing but one that just came on the market I should have received a brand new phone!

The person was very helpful, courteous, and knowledgeable. It was handled in a timely fashion. We received the new phone the next day. Instructions were easy to follow. The new phone was set up. The old one was returned. It was joyous experience.

Called to use insurance as phone broke. The automated wanted a number that was under the battery of the phone. So when trying to open phone to get the number, the phone caught fire. Bad directions from automation.

Sent me a rooted phone as a replacement for a damaged phone. Refused to send out an un-rooted replacement until after I sent the rooted phone back. This meant going several days without a phone, due to their screw-up/poor quality control. Awful business practice. Buyer beware.

Just disappointed in the time it took to receive replacement phone. I submitted the claim early Thursday morning 5/27. It wasn't approved until Friday sometime. Your timing is shows that claims approved on Friday the phone will be delivered on Monday. Monday was a holiday so it was delivered on Tuesday. I've had insurance in the past and almost always received the phone the next day. I think UPS is the only carrier that doesn't deliver on weekends, which is ridiculous. My boyfriend was without a phone for 5 days.