Assurant Phone Insurance Reviews

Fast service - the phone arrived within 2 days. Easy return, very user friendly instructions. Good product - the phone arrived with all necessary equipment. Helpful customer service. It will be nice to have a little easier to reach live customer service personnel.

I paid for the fuse to replace my lost phone and I received a phone with camera failures, the front camera could not be opened since I received it and that really bothers me because I paid to have a phone that worked well, it is not beaten nor does it have cracks, the camera just doesn't work.

Lost my phone in the river, They shipped me out one super quick the next day. The whole process was easy and super user friendly. Team member help me with the whole process and took care of everything.

Service was quick & the representatives were very helpful assisting me! I would recommend to anyone who accidentally gets damage to their cell phone to file a claim & Assurant will be there to help assist you!

I appreciate the response time between making my claim and delivery of replacement phone. There were slight hiccups in the communication with representatives on the phone. However, all worked out well in the end.

For the first thing it's too long of a wait time and I still don't have my phone. UPS says they put it in front the door but it was not there so now I'm waiting on the claims investigation and that's another 2 weeks. It's just a bad system is it's a bad. I didn't think after the game with my deductible and all that take this long to replace a phone that I pay insurance on. It just a bad system. They need to change it.

I got my phone stolen and called Assurant to file a claim. Both times I was denied. Apparently the person who stole my phone said I sold it to them but my phone has been missing since the date. All I want is my phone back. They said they saw that my sim was removed but apparently that ain’t enough proof for them. What is the point for insurance if they not gonna help me.

I had an accident with my phone and called to have it replaced. I was surprised to have the replacement in my hand the next day. I have requested additional time to return as I am having difficulty importing/exporting all of my banking, legal files, and other business/personal information. I didn't realize I depended on my phone so much. I will return ASAP, but hope the delay will not be penalized as I called to inform already. Otherwise, the replacement fee is very high, but it is based on the phone being replaced. I am having a few problems, and trying to make sure it is user error vs phone challenges. Again, the overall experience is good.

I am 100% satisfied with the service: very prompt, professional, and friendly. I got all the detailed directions on the phone, the next day I received a new phone with a label to mail my broken phone (free). I did not expect that it would be so fast and convenient. Thank you!!!

When I called into T-Mobile the girl didn't care if she helped me. She was more concerned that I gave her a satisfactory rating. I refused. I couldn't understand what she was saying. I told her to slow down. She said she could file my claim and she didn't. After 10 days I went into T-Mobile and the guy helped me. At the store my payment said it went thru. I had to go to my daughter's because it didn't. Finally got new phone but can't like data cause other phone was crap. It was a replacement and never worked right in the first place. Now I have to get special cords. So your phone will not be returned until I get info off of it. If you have a problem with that tough.

Services went accordingly to what they told me...Perfect! They approved my claim, sent out another phone w/ return envelope, put old phone no stamp in mailed in US. $99.00 was the cost. Thank you for this services.

The front part has fallen off, and when it is closed or opened you have to use a lot of force. And sometimes it is better to leave it open. But it is a problem when I have to leave by bus or train because I have to close it.

I filed a claim online for my damaged phone and the process went very smoothly. However I did have to make a follow up call after 2 days since I did not received an acknowledgment of my claim. The customer service representative was very efficient and courteous and I did receive my replacement phone within 2 days.

I dropped my phone, I am an electrical contractor in the Clearwater area and my phone is my life line. Upon dropping the phone, I requested the replacement online, super easy and fast. Assurant kept me in the loop on receiving the claim, shipping the phone out and they were quick to got the replacement phone to me and everything is great. Thank you all so much!!!!

My fairly new 5g S21 was knocked out my hand, screen cracked. Reached out to T-Mobile who said I need to go through Assurant. I've heard horror stories before, so now I process my order. It comes expeditiously in the mail!! Problem is my replacement has shut down 3 times in one day on its own!! I reached out and was told I have to send the replacement back for a replacement!! Which is ridiculous!! How can my replacement be not working properly but I'm told I have to be without my device cause y'all sent me a piece of Trash!!

Worst experience I’ve ever had with an insurance company. You guys had me buy a phone while I wait on my replacement device. I then spent the next 4 weeks waiting on a device that was supposed to take 3 days. I hope I never have to speak with this company ever again in life.

Why do I pay insurance to deal with this horrible company? The process is **. I guess because you already have years of payments in your pocket. Even typing this is a waste of time. T-mobile please leave this terrible company.

The screen of my phone cracked. I filed a claim aND had to pay $99.00 for a replacement which I did. The replacement phone arrived but I couldn't use it either because it was a defective phone. It had moisture in the charging port and I couldn't charge the phone.

Customer reps were excellent in every way. They were very understanding, prompt and efficient. They were very knowledgeable and made the claim process a very smooth one. They were extremely competent in the claim processing.

My Phone was lost and Assurant Phone Insurance replaced it the day after we reported it missing. The process was easy and made it even fairly painless. In today's world this is a big plus. If you have multiple phones this is a big relief.

When I called they said my phone was OnePlus 7.. Noooo it was OnePlus 7 Pro so I had to wait a extra day before I could file my claim and speak to a sup to have it added.. I did finally get the right device but reps made me feel like I was lying and trying to pull a fast one.. Nooo I want the model I have and paid for.

New device came very fast. Agent over the phone was very nice and helpful. Even though when I tried to do everything through the T-Mobile app, it didn't go through, so I had to make a phone call to make a claim.

This was the worse experience I've ever had with a phone being stolen. I am getting ready to pay my phone bill for a second time and I've only had my phone back for about a week, and it's still not completely all there.

Got replacement phone really fast. Like the idea on instructions on how to send it. Really useful and user friendly. The price is a little too much to get a replacement phone. Other than that, everything was great.

I could not get my phone exchange on mytmoclaim because I needed a password. Called T-Mobile and set up my password. Went back to mytmoclaim but my password didn't work. Called Assurant describing that my phone image screen is burnt and that there is a black spot in the upper right corner. Assurant said I need to talk to Tmobile since the phone is not physically damaged. Assurant transfer me to Tmobile. Tmobile says I need to talk to Assurant. I was upset and didn't want to keep calling Tmoble and Assurant back and forth. Tmobile agreed to do a three way call.

Got a replacement smartphone due to having some issues with the device and Assurant customer service helped me get this resolved quickly with my warranty. I have spectrum as my cell phone provider and I'm happy with my carrier.

It's super simple. I had my phone over a year. I accidentally damaged it and it needed to be replaced. I filed a claim on the phone. Received no response then I accidentally dropped my other phone and because it had a sim card was replaced. However my other phone that now has no Sim as I understand will not be replaced even though I have paid for insurance on the phone which seems like robbery to me. All I want is both of my phones functioning.

I submitted my claim early on a Monday morning and didn't receive any email about my claim for two days. I had to call several times to get some information and was told different reasons for the delay each time I called. I had to get a T-Mobile expert to call with me to get answers. I finally received the phone and have sent the damaged one back. Thank you, Mary

I was told the replacement phone would be received the next business day...it was delayed and caused us issues in transacting at the T-mobile store. I called 611 and was put on hold for over an hour and when I called back I was told that I have to call back some other time as my call cannot be received at that time. I called back and got the same message. Customer service is not not knowledgeable and not helpful...very disappointed.

I lost my phone and had to contact the insurance company to get a replacement, they were very courteous and the online request option was quick and easy and my replacement phone was here within 24 hours.

They were quick and helpful. Explained things really well, and I got the phone the next day. Screens was cracked and my phone would not work at all. Sent a envelope to return broken phone. It was already labeled and postage paid.

They are the best. Fast, simple, reliable, great people. I will use them again. Didn't know I had the benefit initially. However, they explained my entitlements. The phone came in one day. Thank God for them.

Hi. I was told I would be getting a new phone not refurbished. I ended up with refurbished phone with fingerprints and sticky stuff all over it. Every time I get refurbished phones it's always someone else's problem phone I inherit. Never works and sad part is you charge me for it every month and 99 fee to get it. Mohsen and Mary

My daughter phone was stolen and you made the replacement so quick and easy. I really appreciate it. Delivery was quick and the process was quick. I called to see when phone was being sent and it actually came earlier than the time frame the rep provided. Thank you for making this process quick and easy. Thank you for your professionalism.

Once T-Mobile gave me the number for Assurant everything was very smooth. When I called the number there was an option to complete my claim online which was very easy to follow. Overall my experience was very easy and smooth.

I broke my phone and Assurant sent a replacement that wasn't quite functional. I notified them and they sent a replacement for the replacement! They gave me no hard time at all. Nothing but personal, understanding attention. Ms. ** was patient and very attentive. She even called to make sure I received the 2nd replacement and to make sure I was satisfied with everything. Thank you Ms. ** and thank you Assurant!

Everything was fine doing the claim. Once I received the phone, I knew it was a refurbished phone which is fine but the plastic on the screen and around the cameras had so much adhesive that the T-Mobile employee who helped me out had trouble removing it. The only reason I kept it was because I needed my phone and couldn't wait.

Horrible experience with Assurant. Worst company. Worst customer service. Not my fault that UPS didn’t deliver my package. I do the claim automatically that I received the email that my package was deliver and now I have to keep waiting because Assurant needs to do an investigation. In the meanwhile here I am without my device and service, for more than a week. Answer from Assurant, "I am sorry for this inconvenience. You have to wait." Great job!!?? Never again with you guys and I will make sure everybody knows. It's better to pay private insurance.

Process was fairly easy but we were initially under the impression that we should return the inoperable device to the nearest T-Mobile store for exchange. That was an extra unplanned trip for us. Packaging the inoperable device in an acceptable manner was not readily explained. That could be further explained and laid out in a easy return 1-card guide. Thank you!

I put my claim in and was sent a defective device, I return the device, then I called Monday 28 and was told I was going to receive phone the next day. Now it's Wednesday 30th and haven't received replacement, at this point I'm going to say that service is extremely poor. Not happy at all.

I am so pleased with Assurant phone insurance. We've had insurance on our phones for added protection to our devices. We have never had a problem filing a claim when it was needed. The customer service was exceptional and understanding of whatever the situation was. The devices were replaced quickly. I've recommended Assurant to friends and family because I believe in when a product is worth sharing do so.

They respond fast. But I have a 1st problem with the phone that I have from them last time. It always asking me to update the phone even though I already updated 2x. And I also turn it off. The second problem that I encounter in the same phone is no notification to not charge the phone cause still water inside, even though I didn't use it under water. But one of the feature of the phone is water resistant. That's why I got confused. And now I ask for replacement. Need to pay. And still asking me to update the phone even though I updated it 3x.

Fast service. No hassles. The rep would have rather had me use the online help instead of calling in but that's how I like to do things. Other than that, our first experience with phone insurance went great.

Shipped me a replacement device that had dirt and tape adhesive residue on it. Made me ship it back before you'd send me a clean one, extending the replacement process to three full business days, not to mention hours on the phone with Assurant and T-Mobile trying to figure out the process to resolve Assurant sending me a literally visibly dirty device.

Fast, easy, friendly customer service. The representative was very helpful and knowledgeable. This was a very urgent matter and the prompt care and quick response was greatly appreciated. I was able to return the defective device using prepaid US postal package that was provided. Thank You.

I lost my device and filed a claim on Wednesday, June 16, 2021. I paid 249 dollars deductible for a replacement device, that's on top of the monthly insurance premium. Yet, Assurant sent me a defective refurbished iPhone that couldn't hold power for 30 minutes. I took it to a T-mobile store, it confirmed that the device isn't worth a dime. I called Assurant, they refused to replace the device and gave me a runaround. What's the excuse for such exploitative business model? Please stop taking hundreds or thousands of dollars from hardworking people for services that you cannot provide.

I had the phone for 4 days and did not drop it. It was cracked without even dropping it and was in a case. Phone is completely functional but is cracked. It had never cracked like that before within days of having it.

Crack screen on device replaced with newer device. Ease of use to navigate the site. Pleasant surprise the deductible amount and, quick turn around. I did have issue with my mail person taking the envelope from my mailbox. It was a small price to pay to drop the device at the post office. Overall I am very pleased with the exchange and very happy to have my newer device.

You guys sent me a older Phone. I would like to get the same I had, this is unacceptable I paid every month to be able to coverage my whole phone and for you guys sent me an older phone I don’t think is right.

Started June 6th, still waiting for a device that works. Long /short I am considering suing. You are trying my life. I have been without a working device for almost 30 days. The time, money and stress is a worth time and money!! I am pregnant and NOW HOMELESS as well as was unable to reach out to phone court when they couldn't reach me so I have been to jailer a weekend and I'm 8 MONTHS PREGNANT. YOU HAVE FAILED BY SENDING ME T_MOBILE DEVICES TWICE and I am...well WAS a very loyal metro customer. And now I'm STILL WAITING TO BE APPROVED AGAIN FOR YOU TO SHOP ANOTHER PHONE.

I cannot speak highly enough of the quality, courtesy, professionalism, patience and kindness of every single customer service rep. that I have spoken with over the past several years. I am both pretty rough, and unlucky with my top of the line cell phones....and have had at least 5 or 6 claims through Assurant. Customer Service here is on par with TMobile. Too bad the majority of service providers out there do not have the same quality of personnel or training. 5 STAR rating? Easily.

Paid My deductible on Sunday and I received my new phone Tuesday very quick. I am very satisfied. The only problem was I was sent to the store to pay my deductible only to be sent back home and told to pay over the phone. The people on the phone were way more helpful than the store representative at the Dewitt New York location.

I received a replacement tablet. I was unable to activate it because it was still linked to the previous owner's account. I learned this after getting the run around. Now, I have to send it back before I can get another one. Very inconvenient.

It was relatively easy to file, and the response met my expectations. My only negative comment was with regards to the lack of information after filing, such as when the phone would be shipped and a usable UPS link to track it.

Broken Samsung S10+ broke and I had insurance so I was sent a replacement on Saturday and I received it on Tuesday. I was amazed at how fast this arrived. I used the shipping label and package and returned the broken one the same day.

I had a very easy time getting my phone replaced by Assurant. The website was very easy and straightforward to use. I was pleasantly surprised when I didn't have to go through a firing squad to get a replacement. This isn't my first replacement phone with Assurant so I know that they make the process pretty painless. But it still surprises me to this day. Then, I was able to get my replacement in almost no time. And sending back my old phone was easy too. So, needless to say, I am very happy with the service, speed, and the replacement.

The whole process for acquiring and returning my daughter’s phone could not have been simpler. What a great process. Keeping a 15 year girl without a phone for an extended period time is a daunting task and you guys made it as short and simple as possible. Thank you.

Filed a claim online through my T-Mobile account on a Sunday. Assurant claim process was easy to follow and quick, replacement phone was at my door on Tuesday. I would highly recommend this protection plan.

The service was prompt. I appreciate how timely my problem was taken handled. I really thought my replacement phone would be new and not refurbished. This is the second time I had to get my phone replaced in 2 years. Both times refurbished phone was sent to me

The phone I received was inferior compared to the original phone I had or it was very defective as to the 5g. Did not work at all in all the known places that I know to have that signal and I have been using alot of data because of this reason. Yes in short very disappointing and dissatisfied. I even went to the Xfinity Mobile store to see if the tech support there could see what the problem was. They said they never encountered such an issue like that before.... Also I notice the model I have is an older refurbished phone compared to my original phone model. This may be one of the reasons if not working properly. And yes I did all the updates as well...

First off there were a couple small issues when calling to replace my phone. The first issue was the fact that the color that they were offering was not correct, they offered a blue phone when my current phone was black, that was an easy fix. The next problem was the size of the hard drive that they offered me was a 128gb when my current phone was a 512gb. This was easily fixed and updated and they quickly sent me my replacement phone after paying my fee. I even received my phone one day in advance.

My experience was awesome. Very easy and we are so happy that we chose to take out the insurance on the cell phone. We had a replacement device within 48 hours and could not be happier. Thank you very much for eliminating the stress of getting a phone stolen! Thank you.

Exceptional. The team was friendly and fast. The guys care my request very quick and I received the new phone in the estimated time. When I contacted the Insurance Company, the customer service representative was very professional and solved my problem in a only one call.

They sent my phone the wrong address, with a wrong address. I couldn't even pick up my package at a local Fedex! My I.D. address was correct but the shipping address wasn't! So I have to wait for a approval to return to sender.

By accident I dropped my phone in water. Took it into Xfinity on Thursday and replacement arrived in late afternoon on Friday. Wonderful. I had to Wait until my daughter got home on Monday. They got everything going. I was so thankful that I only had to pay $99.00 for replacement. I really like this this A51. Thanks again for being so prompt.

Send refurbished phone. Charge last a short time. Notification reads...check battery life. Paid 99.00 w/ cost of insurance. Had to sent back my damaged phone that was paid for in full. You all are such rip offs. Will be in touch with higher management.

I never had any problems with claim. However now I'm waiting for approval for 3 to 5 business days. I work from home and use my phone. Having problems with my phone because the screen is crack. I didn't have money to fix the phones. Now have to wait for 3 or 5 days plus I need to wait so they send it to me and I paid my insurance for this. This not right.

My son cracked the screen on his new phone and the insurance covered it, minus the deductible. The replacement device arrived next business day and provided plenty of time to move the data and verify that everything was there before sending the damaged device in. Very pleased with the entire process.

After going through the entire process, being told I had to pay a deductible, receive the phone, get it turned on, the local store I go to says it may or may not be better than the one I turned in AND that I could have put that deductible toward an Upgrade new phone! How much More INEFFICIENT can a situation be?! The right hand has No Idea what the left hand is doing! Seriously may change servers.

I still haven’t received my replacement device, tracking number shows it was delivered but to the wrong address, I checked with my neighbours and no info on the package, my claim was filed on June 12 and it has been already 16 days. I’m having problems with my damaged device and I cannot use it.

They were quick and very nice! Replaced my iPhone with a newer model, which was a wonderful surprise for me. My camera was broken and it kept shutting off by itself and the battery would drain quickly.

I am very upset at the way I was treated with the last claim I files with you. I have services at both Metro PCS and T-Mobile. One side of the coin tmobile I have filed claims and have had a replacement within 24hours. The other side of coin I filed a lost phone claim and it took over 14 days to process. WHY? I have been a paying customer for over 10 years. There is no way to explain the disappointment that I have. I needed that phone and it seemed rather prejudicial. I would really like to take this a step further and speak to someone in management who can explain what the DEAL REALLY IS ABOUT. You can reach me by phone at **.

Everything was quick and seamless. All in all it was a great experience. I really appreciate help from a customer service department. They were helpful when I came across some problems on how to do things and walk me through every step that I needed to follow. I would recommend this company to anyone.

My claim date was on May 23, 2021. However, the claim did not get approved until June 19th. The information was conflicting regarding the claim status depending on who I spoke with. "My" experience was not good.

My new phone is great. Thanks again for everything. I will do business again with you in the future and I hope my new phone works in the future. Have a bless day today and you always come through for me every time.

Everything was cool from my conversations/chats with technical support. They helped me get the protection I need for my son's phone. He is about to get a much needed upgrade. Thank you so much for the help.

Working with Assurant was an efficient and speedy process from start to finish! From the first encounter of utilizing the mobile submission to interacting with the representative. I appreciate simplicity and ease in a process.

I am incensed! I have the contract that says that my deductible should be $175 TOPS!! I pay on a monthly basis for premium handset protection and then they have the nerve to charge me $249 for a deductible which is nowhere on this paper! I cannot believe they are taking advantage of customers in that way. I am looking for a new insurance company. I don't have to submit myself to this.

The experience using Assurant was easy, harmless and quick. I was pleasantly surprised that I received the same exact phone. This did make it a little easier to transfer with SmartSwitch to the newer phone.

My experience was excellent and thank you very much and we received the device. And you are very professional and thank you very much. And I'll make sure to recommend you to all my friends and family. Thank you and have a great day.

I've tracked it to Kelso on the UPS website. I have updated my address and it has still not been delivered. It has been more than long enough. I am unable to make changes to the delivery, and I need my device immediately!

The title/subject lie says it all. Filed my claim online quick and fast. Received my new phone even faster the next day. Fast, quick and easy. What an awesome experience that I was for sure thinking would have been a nightmare. Thanks for making it easy.

Ordering was easy and replacement arrived fast. I didn’t expect to receive my order as fast as I did. Glad to have such a great experience with the insurance company for T-Mobile. Will definitely recommend T-Mobile.

I went through a whole bunch of trouble to try and make this deal happen. I received my replacement phone and it gets hot within 5 minutes of turning it on. The left upper quadrant heats up no matter what you're doing. I don't feel safe using that phone but T-Mobile says it's not covered by you anymore.

I dropped my phone and the corner of the screen broke. My phone kept freezing when I openedany apps or searched on Google. Submitting a request was easy to do. My phone was replaced within a few days of submitting a request.

What an easy process. I'm so thankful for this insurance because my son has his new phone and is sooo happy. Thank you for making this such a non complicated process. Well worth the money because I didn't have $1500 for a brand new phone! Lol.

I pay for insurance every month, and yet I had to pay $50 DEDUCTIBLE and at the store when I asked to have all my photos inserted into my new phone, I paid $36 and should be "grateful" it was not more. For the salesman was being kind to me. Seriously? My email **.

The worst service in years. Your online rep Valerie didn't help but said to call t-mobile, t-mobile rep who just put me on hold didnt do anything. And then 4 day later you send me my phone. Wow guys..

I was helped very promptly courteously. Everything was done in a timely manner like they said it would be. All in all I was pleased with them. I would continue using Assurant as long as I'm a T-Mobile customer.

I made a claim and was sent a replacement phone that was not authorized for activation and the situation was not properly handled, nor was it time or customer relations productive. I have yet to receive my replacement. Insurance company needs to find a better way to replace equipment. As well as communication efforts.

The phone that was sent is defective to the point where it disconnects from the network service on its own. It doesn't sent messages or calls. I WOULD LIKE TO KNOW HOW TO GET A BETTER PHONE.

This phone is literally garbage. It kept saying .co Android app not working then it restarts itself without being prompted, finally it factory reset itself in my pocket. I pulled it out to make a call but no? Good thing I had my other phone. I am spitting nails mad about this.

Excellent customer service. Friendly and knowledgeable. Customer service rep was a joy to deal with. I decided to obtain Assurant protection on all my Apple devices. I will recommend Assurant to others as well.

I ordered a new phone and never received my phone. I called Insurance to figure out what's going on and they told me I have to wait 10 to 14 days to have an answer on what happened to my phone and still doesn't mean that I will find anything out about a new device. So I have to wait almost a month with no phone because the UPS guy decided to leave my phone on the front porch outside of my screen and now I'm pretty sure someone has stolen it. So I called Insurance to try to resolve the situation and here I am stuck with no phone that I have paid for.

Never received item. Carrier makes it impossible to trace. Carrier doesn't even indicate where it was sent to or who received it or where it was placed. The day that the carrier say they delivered item, no one was at my house.

This company have awful, bad trained employees with so bad manners! They kept disconnecting the call in my face! Even with the Tmobile Agent present at the call. He had to escalate the case because he couldn't believe the way I was being treated and the awful service! This company needs to hire people who really wants to work as a customer service, with patience and give them good training. They couldn't find what I was asking for and because of that they kept hanging the phone on my face! So disrespectful and so Unprofessional!! I will give them 0 stars If I could! Horrible experience and short of equipments! Terrible experience!

I don’t think my replacement item is in good condition. The iPad takes a whole day to charge. The replacement one before this was the same way. The charging port wasn’t working properly. It took a while to charge as well. Even with a fast charger it still doesn’t charge fast.

Good experience, customer service agent was very efficient.I could understand her quite well when she was speaking to me. She took care of my problem and got me a new phone. The insurance is worth it!!

It was the worst experience, cancelling this insurance. I will take my chance with no insurance, not pay for insurance that covers nothing. Sent me the wrong phone, I sent it back then denied my claim, now I have to wait for my 99 dollar deductible, worst insurance in the world.

Simple easy and dependable process. Thank you for your awesome service. The replacement came immediately with simple instructions and provisions to return the damaged unit. The replacement is working just fine and our son is happy. Unfortunately otter box no longer makes a case cover for it. So we had to resort to another company for protecting the device.

Everything went smoothly and easily to replace my son's phone. I would definitely use Assurant again. I would recommend them to people who have to replace their phone. It was a pleasure to be able to deal with this company.

The replacement device has a lot of problem as well in terms of the way it runs and functions. Glitches out more than the last one. It was not worth the time or money of paying the 60 bucks. I could have took it to somewhere else to get it fixed and had better results.

Received my replacement phone in a timely manner and I am very excited to have it. The website and trying to get its start was hard and get the information took time. The procedure can be a little more flexible and helpful for the customer.

Very unorganized, rude. They take a number and then when you get disconnected after being on the phone with them two hours they don’t return the call. Not easy to contact either. Was in a store. They helped, the store was better.

I submitted the claim on 06/16/2021. Received a refurbished iPhone, damaged and scratched everywhere on 06/18. I called Assurant on 06/18 and returned (mailed) the replacement iphone on the same day. Didn’t hear back for days. Called again assurant on 06/25 to check the status of my claim and hoping that I will get a new replacement iphone.

Assurant is the best insurance for telephone company around. It is very easy to open a claim, just a click away and new phone are shipped overnight. Payment is done in an electronic form, very secure and confirmation email is sent with tracking number. Satisfaction guaranteed.

I lost my phone and T-mobile told me if I downloaded the Find My Phone app. They could find it for me. This was not my first phone I lost. They could not help me this time. Or would not locate my phone. You were patient and tried to help when I asked. I had a problem with my card and did not know my card was shut off due to fraud. I eventually got that problem resolved and got my phone. I am happy with the service, my phone on the other hand.... I am not sure of. The battery seems to be draining quick. Other than that, I am happy with Assurant and stay with T-mobile because of you. I have been a T-mobile customer for sixteen years.

It took 2 1/2 weeks to get my replacement phone. First I had to pay 180 copay. When we got it figured out what the problem was. This was with Ladies at Spectrum. I got no communication from Assurant until 2 days after we finally got replacement phone. To say that I was not happy with the results. Also my deductible was $50 instead of $180. Get your ** together.

Returned damaged phone. I was so pleased how easy it was to go through the process. The only thing that I had a little bit of issue with was having to pay the ninety-nine dollars to get the ball rolling. Thanks for all your assistance.

When I called to report my broken screen phone they rushed it to me the next day by overnight delivery. Excellent experience with the transaction. I have already recommended to everyone I know. Keep up the good work. Cheers!

My experience was very good and on point. Online customer service was good. I had no problems with the process. Phone arrived as stated in good condition. No delay in order. I appreciate the timely response.

My phone stopped charging around 6pm, was able to access the claim page easy and quickly. The website was easy to navigate and fast. Received confirmation that my claim was accepted within seconds and received my new phone by noon the next day. Absolutely amazed with how quickly and easy the process was.

Phone stopped working correctly. Started dropping calls and losing the network even though I was sitting next to my Xfinity equipment. Unfortunately, my first call dropped and your call center doesn't allow the reps to call back so I had to go through the phone tree twice.

Although there was a major issue getting me "validated", and the app gave me problems too; the agents I spoke to were helpful, friendly and pleasant to talk to. All in all it was a smooth experience, except for the validation issue. My last 4 and the last 4 Xfinity had on file didn't match what your last 4 on file. That was through the app, the automated system and through 2 agents until a manager had to step in. Again even with the frustration, I'm a happy customer and the process was great otherwise.

I was disappointed in the amount of time it took for representatives to respond. Also, the replacement phone was not compatible. I ended up returning the replacement phone and buying a new one. Finally, I had an issue with sensitive data on the phone, and because I was unable to do a factory reset, my company suggested that I destroy the phone instead of returning it. Assurant would not accommodate, although the deductible for a lost phone and a broken phone is the same. I ended up buying another phone.

My phone died on a Monday and I requested a replacement on Wednesday and I received a replacement device, within 24hrs as the service states and offers. It was quick and transition was easy. Customer service was very helpful and it worked out fine. I miss my old phone and I may not be a fan of the new phone, because after a few weeks of usage, I found some things to be glitchy. However, the service from Assurant was great!!

I lost my phone in the middle of a sand dune. I didn’t think my insurance could possibly cover such a bonehead mistake. But it did! My new phone arrived in days and I was back in business. I’m sooo glad my boyfriend encouraged me to get insurance.

This insurance company is the best. I always get help Every time I need it. They replaced my device within the next business day so I would recommend it to anyone who is in need. It very affordable so I appreciate their service.

The only constructive feedback I have is it took a little long for my phone to get to me after filing the claim. Everything else went well. It's hard to be without a good operating phone for that long.

I've been paying this insurance for about 2 years now. I made a claim, got sent a phone, but was also sent a message saying my new phone that I've paid for twice over is not insured on the insurance I've been paying for??? I have also gotten charged for the insurance I’ve been paying for the phone I sent back. I want my money back from the insurance that’s not allowed on the phone that I've paid for on this insurance plan immediately.

All I will say is that it took a short time for me to be able to understand in its entirety the insurance claim process but ultimately I learned some good things from the experience. Most importantly I received a brand new replacement order and am happily satisfied with the results - and my new phone as well.

Overall the experience was easy and quick, really wasn't that hard to file and finish my claim. Only gripe is having a deductible on top of continuous monthly bill. $99 is nicer than $1200 for new device so otherwise it was a good experience.

Great Customer service! The turnaround time for the replacement of my cell phone was quick and I was impressed with that service quality. I would surely recommend Assurant insurance to anyone to cover their personal equipment.

Was a great experience. No problems. Got my phone next day. Thank you. Am very happy. No longer wait on phone. Very informative. Couldn’t be happier. Would recommend to friends and family. I would definitely give them a 10 out of 10.

This claim was handled perfectly. Accurate, timely, and affordable. Everything we hoped it would be when we purchased coverage. Worth every penny. Your professional agents provided a first class experience. The aggravation of losing a phone was cut from 100 to 10% and we are grateful.

Very dissatisfied. My replacement device that I just received came broken/ damaged and hardly works. Must have been refurbished. Customer service sucks. Should not have to pay another fee to have this one replaced.

I called my claim in and even though I was not able to talk to an actual person the prompts were quick and easy. Then Assurant was in communication with me through email, once my claim was approved, I had a replacement phone up and running all within 48 hours. I was very pleased.

New is still not charging well!!!! I'm just switching companies!!!! I feel I was given a used phone that doesn't work well either!!! I was not sent a charging cord with new phone!!! It's a hot mess!!! And don't have the time to go through all this again!!!!

I am traveling & lost my phone so I notified Assurant Phone Insurance. It was sent to my home address but I told them I needed it where I am now. My neighbor refused it for me and that was a week ago with no word of what is happening. I really need a phone for traveling. So no I am not happy with Assurant. Plus I was charged with $180!

Assurant is a truthful and legit company where we can lean on, they’ve got my back when I lost phone, the whole process ain’t take 72 hours I had my device replacement. It was amazing and I was so happy, thanks y’all for everything, you’re the best!

Super upset about receiving a black phone when I originally had the bronze. Called customer service they said they couldn't do anything about it. I do understand that you get what is available but it is still upsetting when you originally had a bronze. Overall everything else was good.

I appreciate your prompt help in sending me the device. Soon I will send back the old one as per your request. I just need a person who is going to assist me for clear out the entire information.! Thank you so much…!

Great customer service, prompt delivery, representative explained in detail the steps to follow for a smooth process, was very understanding, also explained how to track stolen phone if we wanted to go that route.

Assurant replaced my equipment with adequate time, received all the current information and directions on returning the item to be replaced, very professional. I was very pleased with the way the agent's customer relationship treatment that I received, I will recommend it to anyone.

During my move my phone was missing, that's an awful feeling when your pertinent information is somewhere you don't know. I was hoping that it would show up and it didn't. I contacted customer service with this situation and had my new phone in 2 days. They assisted me and now I have a new home and phone. I'm so glad that I had insurance. Customer Service was great. Thanks T-Mobile.

I am a T-Mobile customer on the family plan. My granddaughter's phone was dropped in a puddle on a sidewalk. A cracked screen and jumping video resulted. I applied for replacement online and was accepted the same day. New replacement came in 3 days. Within 2 days I placed the broken phone in the envelope and sent as directed. Two weeks later I received a letter telling me to return the phone or be charged. I thought they are backed up. I sent it. Then I received another letter 2 weeks after that. I called and they said they did indeed received it but it's in the warehouse somewhere and they cant find it. They told me to call back in ten days to make sure that they had it so I wouldn't get charged. I told them I did what I had to do. "You find out what happened. It's in your warehouse."

It arrived next day. Very convenient, new phone works great. Hopefully I don't need another one anytime soon but if I do it's nice to have a company like this. It was fast and easy. Definitely can't complain. Thanks again.

Best services ever, quick and reliable. I am glad to be with you guys. I lost my phone and call apple but it wasn’t them, l went to T-Mobile and they redirected me ASSURANT. The next 3 business day l got my replacement phone brand new. Thanks guys.

Was satisfied with my experience. I appreciated the efficiency once I did reach someone. The phone was delivered promptly. Filing the claim online was fairly easy. Was somewhat disappointed that did not hear anything for over 12 hours when agents allegedly review claims 24/7. When I did reach an agent via chat, the remaining bit of process was smooth.

The report process was quick online. The replacement came within 2 business days as I was told. First time I had to use the services of Assurant and they were prompt in replacing my phone. I recommend their insurance services to everyone.

Fast and accurate service. The replacement came just as they promise. I received the replacement phone fast, as in 2 days.. I would definitely recommend that everyone have this insurance. You never know when an accident can happen. There was absolutely no hassle. Great company.

Disappointed, they asked me for IMEID # and all the requirements, I gave everything they asked but then they told me I have to send copy of purchased and I did. I think they should ask for that at the moment they charge for insurance, because what if I don't have the receipt...

Placed my insurance claim for replacement of my damaged iPhone online. Claim process was quick and easy. I am very pleased with the whole process. I also received great service from Justin at my local T-Mobile retail store. He helped me transition from my old iPhone to my new iPhone.

Amazing experience, professional handling and care of my claim, from line employees to Supervision support! That's all a customer needs! Thumbs up! I will strongly recommend it to anyone else, keep the good work up!

Hi. I filled out an online claim to replace a tablet that had been damaged. The replacement was delivered very quickly. The insurance copay was reasonable. Very easy process. I really appreciated their service. Thank you.

My watch was stolen so I had to file a claim, a week or so later I received the watch. The watch I received came with a charger that was not for this model and when I contacted customer care they were no help and did not resolve my problem whatsoever and I’m really disappointed they also said they were not supposed to send a charger with the watch that makes no sense I pay my insurance I think I should get better service.

The website is super easy. The claim was processed quickly as well with my phone arriving the next day. So far it has been a good experience. I sent my phone back in envelope provided and handed to postman. Thank you.

My phone was damaged and a replacement was sent promptly. The process was simple and painless. The replacement was comparable to the original and gives good service. I think your process is to be commended for the efficiency and effectiveness it is.

Very disappointed in Assurant services. It's worth paying the 1000.00 dollars for a replacement form instead of no form sent or email on my file. Waited for my phone for 7 days just to find out that they didn't even process anything and did not notify me. I wish I could rate you a 0!

It was good. The 3rd time I called I had a very helpful agent. My T-Mobile agent also help out a whole lot. I have been a T-Mobile customer for 13 plus years now and they have been very good to us. We have like 12 lines. 2 tablets and most of our kids have iPhones even my mother in law.

To start off with, apparently there are 2 different company lines that US Cellular uses with Assurant. I got sent to the wrong one. Luckily they were able to just transfer me, but that was extra time that I didn't want to have be on the phone. The claim was processed easily. They sent me a confirmation email with the address of the business that I needed to take my phone to get repaired. I got sent to a boarded up shop. Luckily the phone sent with the address still worked, and I was able to get to the correct location within 15 minutes. This was just the extra hassle I didn't want to have when dealing with repairs. Everything with the claim and repair went smoothly.

Screen damage on REVVL 4 PLUS Grey 64 GB has been ship to you on June 22-2021. Thank you for the service with this phone. I'm sure I'm going to enjoy the new one. Thank you again T-Mobile. Thank you for the good service.

A cellphone was lost/stolen on a trip to Mexico. Cellphone insurance was notified and we received a replacement in just a few days, the process to file a claim was easy and fast and we received the replacement in just a few days. Thank you.

Received a replacement phone comparable to my iPhone that was damaged. The replacement fee was reasonable. The service and instructions great. Excellent service. Recommend the insurance for your phone. Thank for the ease of replacing my phone.

Immediately received approval for replacement of phone. Received device within days. Online process was easy to maneuver through. Email notifications regarding exchange well communicated. I would use service again if needed.

It was a great experience! Was available to help on a Sunday!!! The associate that helped us was truly amazing! Definitely deserves a raise! Very smooth transaction! Would definitely recommend to others!

I started my process via the automated system and waited a week and had not received the replacement phone. Once I spoke to an agent and completed the process and paid the $99 fee, everything after that went smoothly. Return options was great!

They are very fast and efficient. Everything was on time. The delivery of the new device arrived when they said. I was notified when they received the old device. If you don't have insurance on your devices, I highly recommend them.

I paid the deductible for my son's broken tablet. I received a new device that was broken. I was told to repackage the broken device and reship, so I did. I sent the first tablet back in the provided envelope. I sent the new device back. I have not received anything about the device.

Filing claim and receiving new phone easy but I’ve never received confirmation you’ve received broken phone. Mailed over 1 week ago. Please confirm. I do not want to pay $900 for an iPhone X. Thank you. Susan **

The customer service was excellent. The online site was easy to use. The phone was received in a timely manner. The company has excellent service and has never failed to deliver. My submission was accepted fairly quickly.

You all sent me a iPhone 11 refurbished with lines going thru it. I’ve had the phone going on two weeks. This is terrible. I can’t believe y’all charge me 100 dollars for a broke Iphone. How y’all replacing people pay fully natured phones with Refurbished ready to die led?

My husband is in a nursing home and somehow he lost his phone. Reporting the lost phone was very easy and I received the new phone within 2 days. Excellent service. I would highly recommend getting Insurance on your phone through this company.