Assurant Phone Insurance Reviews

Just wanted to give a big thanks/shout out to everyone. Made it really easy to get my phone replaced. The speed of everything was awesome as well. I was able to get everything taken care of within a few days and sending the old phone back now. Thanks!

The screen kept blinking out, also the screen had a yellowish flickering backlight that flicker whenever the phone was put on the charger. The device would not light up when a call come in. Also the light touch to the phone had to press down hard to get the phone to react or the keypad to work.

My claim was approved 7/10/21 and it’s 7/19/2021 and I still don’t have my replacement! I was told by customer that I would receive the phone the next day and I was given wrong information so my vacation was ruined and I’m still without a phone because I was given the wrong information!

My phone was stolen and they replaced it quickly and without any red tape. I would definitely recommend them. Very positive experience. I appreciate how I can do everything on the phone and don't have to go into a store.

The process of making a claim is self explanatory and easy. My only issue is that the phone I got sent has faulty software. The phone that was sent to me constantly restarts randomly. As the phone that was sent is on warranty I was able to get it replaced. However the original phone sent should have been a functioning phone.

I placed my claim for a damaged Galaxy s20 5G online. The process was easy to follow and the Assurant's response was very prompt. I received my new replacement phone within one business day. T-Mobile helped me transfer the data to the new phone and then dropped the old phone into my corner USPS drop box.

The associate that helped me with my claim was very helpful. The phone arrived to me the next day. They set up. Process was extremely easy. The associate with her that helped me with that as well was wonderful. It was a great experience all the way around.

I broke my screen while on vacation and sent It in as soon as I got back and received my replacement the next business day. I love that I just get to keep my replacement instead of waiting for my phone to get returned back to me. It’s easier that way. Thank you Assurant!

I was dissatisfied due to my insurance replacement phone was defective (won't power on) and I have been without a phone going on two weeks now. I have shipped both defective phones back to Assurant & have yet to receive my replacement phone, so I'm still to this date without a phone. I would appreciate an upgrade on phone for my inconvenience.

The process was very quick and I had no hassle with getting my son phone replaced. They also gave us a loaner phone till our replacement phone came back so that we did not have to go without a phone which I found so generous. Great customer service. When we went into the store it was a very friendly and sanitized environment.

Took them long to approve my claim but when they did they did approve it and my phone came in 1 day or 2 days. Was satisfied with that. I was not satisfied how long it took for them to approve the claim.

I sent my phone and now you all are trying to charge me $350 for a phone that you all received. I requested for the IMEI that you all received, you could not share. I requested for pictures of the device your received, you couldn't share. I don't understand why you cannot share information with the account holder. It sounds like you all are tyring to hide what you all are actually doing. You all are stealing money from people with your fraudulent activities. My account is currently suspended because of this issue.

When I accidentally dropped my phone and cracked the screen, the process to order a replace through my insurance was easy. Making the claim was simple and the shipment was fast. I made the request after 8pm on a Friday and I had my replacement by Monday. 5 star service.

Not only I paid $200 dollars to have 2 of my phones replaced a couple of years ago I'm going through the same thing all over again when I lived in KCMO. I was told that my 2 phones were at a dock in Texas now that I reside in Texas. I have yet another phone at a dock that I paid the deductible on. I could be reached ** and I just had to pay my phone bill today for phone that I have not had for over a month.

All in all it was great. I had no time at all to wait for my phone and everything just worked out right. I thank you for your help with this. I do you have to say that I do not like the times that the UPS delivers though.

Do NOT use their phone insurance, they have you mail your phone to them, then don't scan it, then contact your carrier and say you didn't return it. Claim they got an empty package. Then they stick you with an $752 bill. They tell you to just complain to the post office. Not their problem.

I dealt with a customer service agent who was quite efficient and patient. She took the time to listen to my queries and advised me accordingly. This kind of experience is important to me because I am a retired person who sometimes do not understand technology as younger persons do. I am also pleased that my replacement phone was delivered overnight as promised. Great service,!!!

Sent in old phone for new replacement. Was sent a phone that is no longer used. Now it won't work saying don't unplug usb cord until it upload. Been stuck on it ever since I left tmobile store after reset.

The phone does not receive calls at my home in Terra Ceia FL. The phone I had did receive calls at that location. I have not been able to get the mic to work. The personnel at TMobile have also tried to make it work. I am going to contact TMobile online help and see if they can get it to work. I am concerned that the phone I have received is a defective phone.

My claim required review for some reason even though I've been with Metro for years. My cell phone is my business phone so I was without a business phone for 5 days. I went to Metro to activate an old phone since you guys were taking so long and they said if I activated an old phone it would void my insurance claim which I think is stupid. In addition probably the worst part about your entire system is that it will not allow you to enter a different shipping address. It will only allow you to put the address on the account or the billing address of your credit card.

I was very impressed by the way Assurant handled my claim and was very pleased with their fast response and service. I will definitely recommend their services to family and friends. Hope they keep up their good work and meet customers' expectations!

I reported a damaged phone online, I received a replacement phone promptly and instructions on how to return the damaged phone. I had problems getting the data off the old phone as it would not turn on. I made a phone call to the office and was told what to do; placed the damaged phone in the envelope provided and mailed it back. The process could not have been easier!!

One rep says my phone will be shipped as soon as I give tracking number other rep says that’s wrong and phone will ship later next day. Each one tells me the other one is wrong. Lied about delivery. Waited twice as long.

I own my phone. So when the display screen broke I was pissed because I could not create complete a backup. I could not approve the connection to my PC, so creating a backup or pulling all my files was not possible. I appreciate that Assurant was able to get me a new one. It's going to take me forever to get all my apps and settings.

I'm rating low because I only had a cracked screen. My plan states cracked screens 29.99 but since no one in area fixes Samsung 21 screen for new phone I was forced to get a replacement phone at $99 which I wasn't too happy about because I didn't want a refurbished phone. And I felt it was wrong for me to have to pay for a new phone when plan clearly states cracked screens 29.99. It's not my fault you guys don't have people to fix it. Starting to regret switching from Apple. Lot more cost effective at this point smh... But other than that Assurant is alright with me.

Like the service. Not a lot of question, fast to do the process. I receive the replacement in very good conditions and on time to continue with my daily activities. The technician did a very good job in solving my concerns.

I have dealt with Assurant a few times over the years when I have needed to get a replacement and every time I have been very satisficed with their service. Now that I can put the claim in on the website, the service is even better. They are fast and efficient.

Don't have claim. Threw paperwork away...Had terrible time getting to anyone that could inform me as to where the claim was. My phone would not charge and My pin would not allow me into the web to check. Had to call T-Mobile and complain. They solved my problem after 9 days.

The worst claims experience. Read the notes on both claim files to understand. Claim numbers **. Had to deal with at least 15 people while spending hours on the phone with incompetent people who don't understand their processes.

Honestly I only gave 5 stars because I am aware how a survey can affect someone's paycheck and I don't know which of the 6 calls this is for. I had to call 6 times and had my claim denied twice before it was finally approved. I was certain that I qualified so was persistent but it was a horribly frustrating time consuming experience. Some reps were friendly, knowledgeable and helpful while others were quite the opposite. I believe my claim was denied twice due to incorrectly inputted information causing me to have to spend even more of my precious time fighting to get what I pay for. Kudos to the final representative who FINALLY got me taken care of.

Very prompt with response and shipping called as soon as I could. They were very thorough with what I have to do next. Good customer service. Please keep up the good work of helping people. Thank you.

I'm very upset 3 hours after replacement phone was activated the sound and texting stopped. I should of gotten a new phone not a refurbished one. Now I have to send it back and until it's received, I won't have another shipped out. I'm very upset.

Your customer service rep. kept requesting a piece of information that was not germane to the problem. Even with the help of a representative from US Cellular it took over 55 minutes to resolve the issue.

My experience went very well, the tech was very helpful and patient with me. Considering that I'm old school and not computer savvy. You all get a well deserve 4 stars. My replacement device was sent out in a timely no problems.

A checking out at a local Walmart I am at certainly left my phone at the self checkout. I went back and asked the worker that was there in the area that was very close by where I was did she see my phone in the purple case that I had left and she claimed that she did not see it but remember that I had just checked out. My husband and I used the tracking for the phone when it's lost but to no avail. We could not find exactly what the phone was. I made a claim, paid for my replacement and my phone was here the next day.

Excellent experience. Surprised and overwhelmed by the fast and courteous response and outcome to our claim. I think I have summed up my experience with Assurant Insurance Company more than adequately.

Fast and courtesy service. Received my phone the next day. Thank you so much for the expedite service. I would recommend this service to anyone who does have insurance. No hassles, just submitted my info and got my phone in less than 24 hrs.

I paid for a service and insurance and I got a broken phone. Zero support. Sent multiple emails with no response. Is it normal for Assurant to send broken phones and offer no support? This company sucks!

My phone was stolen. Already a victim had to pay 250.00 for a replacement phone, which I found out was a refurbished phone. I was told I would receive the phone in 24 hours but received in 48 hours. Looking for another way to insure my phone.

Everyone was very helpful, patient and professional. I was impressed with the rapid response from speaking with a professional and receiving my product. I will definitely be referring anyone I know. Great company!

Very unsatisfied with customer service. We try to replace a cracked screen on my daughter cell phone and we are ask for 499 dlls? Really very disappointed we got directed to Apple Care and no way around. We pay Assurant for a warranty and you guys just given me the run around.

Was a smooth transaction and got my phone next day and was super easy to return the broken one, I highly suggest it to anyone since accidents happens and also you could lose your phone any time these days.

Assurant was quick to replace phone the next day. We have had claims in the past with them and 24 hr replacement they quoted turned into receiving 3 days later. So was very surprised phone arrived so quickly for once!

As we all have done at least one time upon leaving my phone on top of my car at the gas pumps then pulling off only to catch a glimpse of it sliding off my next viewing of it I wasn't sure if it was a phone or not, worried that my own negligence would cause me to not be able to get a replacement under warranty boy was I wrong, upon starting to tell the representative of my mishap she was quick to inform me none of that mattered. It was a accident and accidents happen, she took all my information and gave me some instructions told me the timeline of the replacement arrival, asked if I had any questions and if I understood everything.

The Assurant process is great, it gets me a replacement phone quickly and one that is up to par with what I had. The only issue I have with the process is that you only have 10 days from the day you get it to have them receive it back. That time frame I think is too tight. It could be 15 or 20 days to give you time to go through your new and old phone fully and ensure you got everything downloaded and updated right and just give it a good once thru. I know I had to send my phone back sooner than I hoped and there are a few apps that I didn't get to check.

The claim was not processed until I did call and questioned to the customer service I have to ask for a supervisor. Other than that I would be still waiting for my replacement even though you already charge me the fee $99 and took my money from the bank. It is not acceptable.

I did the insurance claim and they send me the device after 7 days and when I receive the device it was damaged and I call them back and they said I have to mailed them that device and they don’t know when they will send me another phone. This company sucks.

Everything went perfectly. Phone arrived when scheduled. The replacement solved all the problems with my phone. I was very happy that I had the insurance policy. I'm no longer having any difficulties.

I appreciate the speedy replacement and ease of filing a claim after my son's phone was submerged in a lake mishap. We received a replacement phone the very next day after filing our claim. And filing was a breeze with just a few clicks.

Service was great. Didn't have any problems putting in my claim. What more than be happy to refer somebody to make a claim with Assurant. Very professional and very timely manner of which my playlists taking care of

Replaced my mobile phone when it was broken... Handset Protection Plan... Making a claim was really easy on the Metro PCS claim application, just a few clicks and it was done... Was able to get a replacement phone immediately at the Metro PCS store.

Broke my note 20 ultra, filed a claim and the next day I received a brand new phone with a very reasonable deductible, they provided an envelope to include the damaged phone, making it very simple and convenient to ship it back, very pleased.

One of our employees had their phone break, it was actually smoking out of the battery terminal. We did a replacement thru the warranty. I spoke with Josh from Assurant when I called with a couple of questions about sending the phone back. He was very helpful and courteous on the phone and made my call very enjoyable. Thank you!

It was super easy and surprisingly fast. 10 stars. Service rep was amazing. I had a lot of questions and the person was very patient. I had even called back with more questions. Basically the entire transaction took 4 days to fully resolve.

I called for a replacement phone, and the next day it was delivered. Can't ask for faster service. I completed my application online, which was fast and easy to fill out. I would recommend Assurant to my friends and family.

I made a claim for a lost phone. The next day the phone was found but damaged. When replacement phone came, I called to amend my claim. Had to send replacement phone back and wait over a week before replacement phone 2 came. Ridiculous!

Every aspect of this experience was without a doubt one of the smoothest and problem-free ones I've ever had. I would not hesitate to give Assurant a five-star anytime. The delivery went without a hitch and was on time which I can't say about the other guys. Thanks Assurant.

The online process was very smooth and super easy to follow. I strongly recommend it. Phone took a little longer to come but nothing out of the ordinary. Thank you for your great service, timeliness and promptness.

Customer service was very helpful in getting claim submitted and expedited. The time frame to replace phone was also appreciated. Highly recommend Assurant. The deductible amount was well explained. The payment of deductible could have been lower.

My phone had a charging issue, went to US CELLULAR. Thank goodness I had purchased insurance. With one call and several ?'s later and a $99.00 deductible, I had a new phone in 3 days. Very satisfied with the service and attention given to my issue.

Extremely difficult to deal with, and wish that T-Mobile would find a different carrier for insurance. If I never have to deal with these clowns, in would be grateful. I think their practice is a joke. So are their policies.

Online order screwed up. Said I wasn’t covered. Called a rep and she was fantastic, on the phone for less than 5min, problem resolved and new phone sent immediately. Customer service 100% made up for the annoying little mishap. Thanks for being awesome!!

The fact that I pay $12/month for insurance and still have to pay a $100 deductible to get a new phone when it's damaged is excessive. I've covered the deductible multiple times over the course of paying for my phone and the fact that I shell out more money for a replacement is dumb and clearly a penny pinching, cheapskate move by Assurant to get more than enough money from consumers.

Quick, easy and cost efficient! Good customer service and convenient. Hopefully won't deal with y'all again haha but I appreciate what you do. Keep it up. I bought a phone case and screen protector.. Being more careful.

Very happy with all of the process! Very courteous agents, very quick delivery - and also very helpful person regarding the phone being activated. Would highly recommend you to anyone. Thanks!! Jeanne

Process was relatively easy. Replacement arrived about 5 days later but it was a holiday weekend. Had some difficulty activating but that issue was more likely on Xfinity end. Overall, I appreciated the efficient and courteous customer service.

I have Been paying for insurance on my phone for years and years. Was told as long as I didn't Need a replacement due to loss or stolen I would not have to pay a deductible however once I made my first claim in years I was Told I had A 100 deductible and I needed to pay before my claim gets processed. I don't Like being deceived and that’s exactly what they did. I literally paid over 1000 dollars to them throughout the years plus the 100 deductible now. Not happy at all.

I made a claim online and it was very straightforward, easy, and fast. I am very pleased with my replacement phone which is an upgraded and latest phone. It was delivered within a few days of making the claim online and paying the $100 deductible.

My experience was horrible, it took over a week of me trying to put in my claim everyday. My son's phone was broken and inoperable, so he reverted back to his previous phone. I put my claim in within 10 days of the switch and was denied because he wasn't using his broken phone. I had to involve my carrier for support in settling this issue and was still given the run around over and over again, including from the supervisor. All while insurance and payments on the phone was current. Going forward I might reconsider including the insurance on future phone purchases!

My grandson's phone got the screen cracked and I got the replacement fast and I already returned the old one back. Great service. Thanks. Great customer service as always. Always on time and accurate.

This group at ASSURANT happens to be Proficient and Efficient at the same time... And Reasonably Priced... It's Worth it to Comply and Return Items as Fast as Possible, per their Request... Their Instructions are Clear and Concise..

I am very disappointed and would never recommend your company. After paying my deductible all kept getting was delayed shipment and no other info. Never got my device in a timely manner. Horrible business.

There was a communication barrier and originally some misunderstanding. The replacement they tried to give us was not of equal value to the phone being replaced. Took several phone calls to get it corrected. The replacement phone arrived quickly and my son is happy with the replacement.

It took two days and at least seven calls to finally complete the process to get my replacement once my claim was approved. Every representative gave a different answer and kept sending me to T-Mobile care who in turn will send back to Assurant. It has been one of the most frustrating experiences in dealing with a service in many years.

I received a screen replacement on my Samsung Galaxy S10+. The process wasn't hard. I am just satisfied with the screen since it was replaced. It looks like there are very small cracks on the new screen. These appeared within a week or 2 of replacement. I kind of wish I had just left it as it was.

When I received the replacement phone, the screen was shattered, there was no pin to open the SIM tray to put the SIM card in, there was no power cords or base. When contacted the insurance said too long a time had gone by. I could choose another insurance claim that would be approved (if so sure of approval why not honor the original claim to completion?) and pay another co-payment, which from principle I refused and I will go with another company, preferably one that is honorable and deals on the up and up.

They sent me a phone taped to a box. I purchased a new phone. I got a refurbished one. Also it came like 5 days after I ordered and paid for it. The tracking on the shipping was unknown for at least 3 days.

The ordering process to replace my iPhone was easy and I received my phone very quickly. I placed the order over the 4th of July weekend and received it the following business day after the holiday with no issues. Excellent customer service and I would recommend them!!!

Great service. Thank you so much. Everyone was very helpful with prompt and helpful service. Thank you again. Well worth the investment. Assurant is one of the best services I have dealt with quick response and delivery.

The customer service was amazing and easy to navigate. The young lady on the phone was so nice and helpful and she always reassured us that everything would work out well and that we would have the issue resolved. Also, the shipping was quick.

My Hubby broke his screen on his Samsung galaxy s10. I submitted a claim online and they sent a replacement the next day, hassle-free. Everything went smoothly and everyone was very helpful and very nice.

Recently, I've had to exchange a damaged device. The experience was professional, expedient, done appropriately. Receiving my new device to include expedient return of damaged device to Assurant. Was impeccable. I do have one suggestion. Better, interpretation of services provided to a customer.

Received defective replacement phone, it was damaged and battery kept overheating. I told them I am returning the phone. I requested a refund and I was told that I needed to contacted T-mobile and that the money I paid for the replacement was nonrefundable. Imagine, being sent a defective product and they refused to replace it.

First it takes a long time before you an agent gets on the phone, the agents themselves are very courteous and respectfull. However I got disconnected twice, you sent me the wrong phone, then you didn't email the return label for over a week. Finally shipped back old phone and still haven't received my replacement. Guys we're going on a month now. Pathetic *note: this is a business account.

I have not received my phone and I need it ASAP. I need it for work, somebody needs to respond to me. I am losing money every minute. It says it was delivered to my address it was not delivered to me otherwise I would not be responding to this I am so upset. FedEx needs to have some other system they need to take a picture of my doorstep so that I know it was delivered.

Received a useless ineffective device in which I paid 250$ deductible to receive a new replacement however instead I received a piece of junk in which I then had to pay an extra 5$ to Tmobile to replace this **.

I received the replacement phone and was disappointed that it gets extremely hot and doesn't hold a charge very long. I believe it is a refurb phone as well, when I requested a new replacement since many years I received a refurb phone and had nothing but problems until it was eventually replaced. I brought this one to the TMobile store and they told me they couldn't do anything for me. Is there anything you can do before this becomes a never ending problem?

Following verification, replacement went smooth, quick and without any issues. Thank you for your assistance in getting our replacement to us in a timely manner. Being able to use our device until the replacement arrived prevented me from having to be with service during a critical time of work.

I went to the mobile due to my issue. They said just Google Assurant and follow the instructions. Could not be easier. It was very fast. Came in two days time. The flphone setup was nearly automatic. And send the old phone was super easy.

I was highly satisfied as far as Assurant replacing my phone. I didn’t receive my phone until Friday July 9th but It was initially to arrive on July 8th. The tracking info from FedeX wasn’t informative as it changed. Once it wasn’t delivered on the original date there wasn’t any update to follow per the tracking number.

It's been more than ridiculous how many times I have to explain to the customer support representative that I have found my phone and I need to send it over in order to receive the difference of $149. Do water damage only. That's why one of the reasons that I don't like is to be transferred to Asia. None of the last. She didn't want me to send it over for a refund nor she didn't understand that I found my lost phone.

Excellent service. Got the claim approval within minutes and received the replacement of my Phone the same day. The claim process You do it online and then I went to Tmobile and picked up my replacement Phone the same day.

Over the years, I have used my Assurant insurance several times. Each time the service has been great, the replacement phone arrived the next day and there has been excellent communication from the company...

Starting the claim process was not as smooth and easy as it could have been. The site didn’t let me complete the claim the first time that I tried but I somehow still received an email saying that my claim was received. When I didn’t hear anything back I tried to file the claim again. This time I was able to complete the process and the new device arrived very quickly. When I tried to contact customer service they were not very helpful.

On June 24, 2021, I dropped my phone on a beach in New Jersey, where a few waves swished over it before my daughter rescued it from sweeping out to sea...and lost 2 days of vacation photos. On June 25, a Friday, at 11 AM, because I was on vacation, and I didn't have information for Assurant with me, I called T-Mobile to start a claim. I was connected to Terry, at Assurant, and was given the above order number along with an approval code **. I gave him my contact information, my email, as well as a different cell phone number for re-contact. I was informed that there was free next day delivery of a replacement phone, and also that I would need to return my broken phone within 10 days of receipt of the new phone.

After my son’s iPhone was run over by car after one of his closest cousins and best friend’s funeral, I called T-Mobile and they immediately assured me that there was no reason to be concerned because I had insurance coverage. I was transferred over, as well as, given the direct phone number. The representative who handled the claim was very helpful and very courteous. Thanks.

Very fast service, they sent my new equipment ASAP. They were very friendly. The payment method is very easy. So far my new equipment is working properly. The equipment arrived on time and in very well condition.

Delivery was quick. Next morning phone was delivered. I just hate that they are still giving you phones that they are no longer carrying LGS phones and discontinued. Unable to upgrade to the next one. At least it's working and I am familiar with it. I was able to call back and speak to a representative that I could understand and they could understand me. The wait time they need to work on when calling.

Everything was great and easy. Got my replacement phone within 3 days. I have use you before and will continue to use you in the future. I was able to fill in all the necessary forms easily and quickly.

My claim was initially denied because they did not have my correct phone information. I spent hours on the phone getting the situation resolved. This caused a delay in receiving my replacement phone. It was ridiculous that it took so much effort on my part to process my claim.

The claim process was simple and the phone arrived in three days given holiday. The phone call was longer than I desired but order was securely submitted. I loved I did not have to pay for return shipping.

This was one of the best experiences I've had with a phone company. They addressed my issues and had my replacement phone sent out immediately. Thank for the quick response and your eagerness to assist. I will definitely refer this company. ☺

The replacement phone was exactly what I wanted. The replacement phone arrived quickly. The deductible was appropriate. The company sent email to confirm they received the damaged phone from me and thanked me for being a customer.

Filing a claim on my damaged iPhone was quick, simple, and easy to complete without having to jump through hoops or navigate an unnecessarily complicated site. I was sent a replacement device incredibly quickly, and the process of returning my damaged device was made easy as well.

I was told I would have a replacement overnighted to me once my claim was approved. They told me it usually takes 24-48 hours to receive the new phone. The reality was that it took more than 2 days just to have Assurant approve the claim, and the only reason it was approved that fast was because I called and complained. Then, after claim was approved assurant assured me that they would overnight my replacement and I would have the next day. Unfortunately because it was a Fri and assurant didn't want to spend more money than they felt they needed. The overnight actually meant Tuesday. Tuesday would mean 4 more days just for shipping. So, to recap I was told 25-48 hours to receive replacement and it was actually 6. Also to be noted it definitely would have taken longer if I hadn't pestered and complained to customer service.

I contacted the insurance to get a replacement phone for the phone that was lost. Your website was easy-to-use, pretty self-explanatory. If I had any questions I could easily get the answers without having to contact someone and it walked me through the process, asking all the questions. And it was nice and convenient that it was next day shipping also. I'm happy that I got the insurance program for this phone and other on the account.

My experience with my phone replacement was ok. The process was kinda long and the app and website did not update until I got my replacement. It would of been nice to know if it was pending or rejected. Also my replacement phone has cinn cation issues since day one. Not sure why but it definitely has issues my new phone that it was to replace didn't have. But all in all the process wasn't horrible. I would do it again if need be.

Great job. Fast delivery. Took longer than expected to mail the insurance claim. Should of been able to. Complete entire claim over phone. System was down one day. I really think the company just wants you to do it online which shouldn't be. I had to do part of claim on my broken device. But all is good. Thank you. Dale

I sent my phone in to be replaced through insurance. After not hearing anything for a little over a week I had to call them because they could not figure out to call me to verify my address then you send me a phone that kicks me offline, slow to load, slow to reboot, I feel like I'm using a dial-up modem. I don't know what you did to this phone. I don't know if you didn't know what you were doing rebuilding it. What I do know is that I paid you guys good money over the last couple years and I got a piece of junk. This is the 4G phone I bought from Metro PCS. I'm looking forward to hearing from you. Thank you.

Spoke to a very nice representative who answered all my questions promptly and she guided me to returning my phone and get a refund. Spoke English well and she was easy to understand and carry a conversation.

My experience with receiving the phone speaking to someone getting the phone I would say okay but it could be better. Someone loses the phone a phone is replaced only for you to have to pay to have it activated. Pay for the lost phone is the same as purchasing another phone at the same price. So I felt I didn't get a deal. It's not worth it but if there's any way you can better your service do so 'cause everybody works for their money. Nothing is giving free. Even at a discount we still have to pay and I still don't understand why phone I purchase less than 30 days someone else stole it that I had to pay for a phone and to reactivate the service. That is completely robbery from the company that sell anything to make money and they did just that twice.

I had damaged my phone, the screen was cracked and had some color issues along with performance issues so I placed a claim and received a new phone the next day with no problems or hang-ups. All in all the transaction was smooth and I'm happy with the service!!! Thank you!!

I am Charlie ** (Leamon's Brother) and the Mobile Phone is separate from Leamon's Television Service... The customer service lady was excellent but for some reason it takes a very long time to connect to the internet. Thank You.

Touch screen capabilities malfunction. Called the insurance carrier. Quick claim process. Even faster delivery! Great company to be insured by! Assurance Can't be Beat! Happy to have them insure my devices.

Took a whole week to get with “overnight“ shipping. No accountability anywhere. I’m leaving T-Mobile based solely on this experience and your service. I’ve asked why, never got an answer. I had to basically FORCE T-Mobile to compensate me for this matter. Also I do not know what “Telecheck” is but I don’t know who or why they would believe I need THEIR approval to use MY money to pay a deductible. MY BANK has all the approval you need to pay, otherwise they wouldn’t approve the transaction. “Zach” told me that because telecheck doesn’t have a profile on me “ “. It would take a week to clear it and THEN a I could pay? That’s pretty bold of you guys as a company because the second I had a debit card you took it immediately.

The phone was suppose to ship next day, which would’ve been received by Friday. It didn’t ship until the day after. It was out for delivery on Saturday but UPS never delivered it. I went on vacation on July 5th which was the day Independence Day was observed. So I was away a whole week with no phone because they didn’t deliver the phone until Tuesday. Assurant did not ship UPS Next Day. They shipped it ground which is not guaranteed delivery. This process should’ve been much simpler.

Dropped my phone in water, tried drying it out in rice but did not work well. I carry insurance on my phone because of my work. When I called to file a claim from that point on everything went well. I recommend Assurant anyone.

Replacing my phone was so easy thanks to the awesome customer service that handled my claim. They responded very quickly and answered all of my questions and got my new replacement phone to me within just a couple days after I made my claim. Thank you, Brian

When I went into Xfinity store and the sales person and I ordered my replacement phone. The Assurant associate informed me that my device would arrive within 24 to 48 hours. After 2 days and not receiving my device, I went back to the store and the sale associate told me that my claim had been approved. Therefore, we called Assurant again only to learn that my claim was still under review and would not be completed for three more days. Because I need my phone for my home based business, I had to buy a new phone and add another line to my account. I was given the website to track my claim and when I called, there was never an update in the system. It was a week before I received my phone.

Charged a restocking fee for a phone I sent back. They said the pkg was empty. So apparently they accepted an empty pkg and there's no way for me to prove it was sent. So instead of the "INSURANCE COMPANY" insuring it they are charging the consumer.

I have been through the claims process several times and have been pleased. This recent claim was very frustrating. There were delays and requests for information that were not communicated to me in a timely manner. I had to take the initiative to call to move the process forward. I look forward to getting back to a better experience in the future.

Nothing but the best of high quality and speedy service. Very satisfied with my new phone as well. Highly recommended. Have had Assurant for previous replacement and the quality and service was equally impressive.

Shipping was HORRIBLE, UPS lied and said they attempted to deliver and I was waiting with my front door open, never came. It took me a week to get my phone. This was the worst experience ever. And UPS did nothing to fix it. I ended up having to pick up my package.

Filing the claim online was very easy & I got my new phone delivered to my home very quickly! Last step was to drop the old one off at the Post Office in prepaid envelope. No problems anywhere in the process!

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This experience was super easy. I can't believe how fast the phone was delivered. Much appreciated! The instruction to set up the new phone were very easy along with the instructions to send the old phone back. It would be nice to receive an email when the old phone was received but other than that, the thumbs up to an easy experience.

The phone that sent as a replacement was used and came with nothing!!! Really unsatisfied...then the sim card didn't work. Had to get Xfinity to troubleshoot it!!! I'll never trust them again with my replacements!!

Shortly after this review I was able to confirm a tracking number on Friday, and I received the replacement phone on Monday. I was also called by a claim specialist who apologized for the delay and lack of communication and gave me his personal number to reach him if I had any other issues. Replacement phone came with new sim card making it easy to get back up and running. All the data transferred over and I am back in good shape! I appreciate Assurant's swift response to my concerns.

Camera screen punctured. Received replacement phone next day. You could add instructions on how to reset phone in order to send it back to you? Not sure why you sent new SIM card when instructions are to remove it from old phone and then use it in the new phone? Thank you. Very satisfied.

I went to US Cellular 1st. The girl called Assurant and stuck the phone under the plexiglass for me to talk to them. The Assurant lady failed to tell me to call back when Find My Phone was disembarked. And the guy at Apple that helped me with that was nice but did not say I needed to call back so I was waiting patiently for a week & a day till I got my cell. Then I too had to set it up and I am disabled and 67yrs old. I am still trying 7-9-21 to get it all like it was. Not real happy and got locked out of my house without a cell at night. My deadbolt would not turn. Why was I not told I could have a loaner phone or hook up an old cell till mine came. I've never used insurance before and hope I do not have to again.

My screen shattered the phone itself. Lost functions on all levels. Assurant stepped in and took care of me. I got the phone within days and it was ready to go. All I had to do was switch out my SIM card.

Great experience from beginning to end! My call was fast and effective and our customer service agent was seamless. I had a slight error originally but that was quickly updated to allow the process to proceed! Glad we pay for insurance!

I would recommend anyone to have Assurant phone insurance. It definitely comes in handy with any issues you may have with your phone and we all know how easy it is to put a scratch or dent on our cell phones. Assurant phone insurance gives me peace of mind that I don't have to pay for a whole new phone for minor repairs. The representative I spoke to was so kind, understanding and thorough about what steps needed to be taken. I definitely appreciated that!

Good customer service and get your replacement right out to you the next day. Very understanding with your situation and caring. Always have a good experience and feel comfortable that my concern will be handled.

I can't describe how horrible this experience was. My son traveled with no phone and I spent hours of my holiday weekend on the phone with Assurant and was not pleased. I'm very upset and I was literally in tears. Not good business at all.

I returned a device and was told the IME number was invalid which is incorrect. Spoke to a supervisor who said the charges would be removed then I gotta email stating charges would stick. I spent 4 hours trying to fix the issue. Employees I spoke with were rude and inconsiderate.

Great job. Received product promptly. Amazing turn around time. Would recommend others to use this service anytime. Thank you guys so much. The information was excellent. The service outstanding. Thank you so much.

I Lost my phone. I immediately filed a claim. The claim was received and processed quickly and accurately. My device was shipped the day the claim was approved and received the next day. Everything was handled well.

The customer service person that handled my claim was exceptionally professional, knowledgeable, courteous and patient. All my concerns and questions were thoroughly handled. Really appreciated the kindness and professionalism during this challenging moment.

Online claim was easy to use and user friendly. My claim was approved and processed the same day. Fast shipping. My replacement phone arrived within 24 hours. Easy to send my old phone back to the company. They provided a prepaid envelope.

Very easy process with Assurant as long as you have the needed information (phone ID #, etc), which I received from TMobile prior to filing the claim. Processing the claim and delivery of the new device was FAST!! Having insurance through Assurant is definitely worth the money! *****

I have to say the claim process was really easy and their response time is super quick. I received my phone the next day after I submitted my claim. The replacement comes with set up instructions. Everything was fast and easy.

Claim was approved on 6/29, now it's 7/8 and still no phone, messaged customer service they push blame to delivery service. Imagine that. Horrible customer service obviously. But they won't give a discount since they can't honor their next day delivery advertisement. They can't even get a product here in a week. I pay a monthly premium with TMOBILE (which this makes your rating much lower as well) plus a 99.00 fee for a replacement device. UNREAL I have to pay full price for horrible service. This phone and account is a business account. UNREAL.

Excellent service! Within 24 hours of filing my claim and paying the deductible, I received approval of my claim, and Within another 24 hours I received my replacement phone. The phone was boxed in an original package, with all of the accessories.

Insurance replacement had to pay $99.00 deductible which to me if I pay insurance monthly WHY should I have to pay anything additional? The phone itself was a good phone. Just started to give me problems. I decided on the same type of phone as well.

Extremely fast delivery of replacement phone. Very pleased with service. No problems getting the claim filed or the replacement phone via mail. This is a great service and us worth paying the insurance premium.

Fairly easy but what’s unclear is what is covered and what isn’t on different devices. Some other insurances associated with cell phone companies offer service that is more convenient. As well as the process of stating on one site and then being transferred to another site seems confusing as well as inconvenient.

Great experience, thank you. My son didn’t have to be without phone. The process was really easy and efficient. Shipping the phone back was also really easy although I didn’t have the claim number handy.

I still have yet to receive my replacement been about 1 week. I first listed it under my wife's account, you sent me a phone under her account. I paid the deductible. Then realized I did it on hers not mine. I got the new phone under hers, sent it back and you guys sent me an email saying, "We will send yours as soon as we get the other back." It's still not here.

You sent me a faulty phone. I believe it was refurbished. However, you have refused to replace it, and now I am being shuffled back and forth between you, T-Mobile and Apple. No-one wants to take responsibility and I don't have a functioning phone. It is essential for my work as well as personally.

I will never file a claim ever again. You guys are terrible, there's a problem with the damn replacement phone, I've been a customer with T-Mobile for almost 15 years, you guys are telling me I have to file another claim. Pay another deductible, I received my phone on the 30th, I'm calling on the 7th one ** week and you won't just replace it, I have to pay again. Horrible.

My claim was instantly approved. I received my replacement telephone in four days due to the weekend. I was very satisfied with the experience. I will continue to pay protection for Assurant for my devises.

I haven’t been able to get my phone. I have insurance and I’ve been trying to order it, they send me the wrong phone a note 8 plus when I have a note 10 plus. I had to send it back. I called back and I haven’t received my phone.

I lost my phone. I gave a call to Assurant and they helped me get a replacement device as I had an insurance on my phone. The process is very simple. I would highly recommend everyone to get your insurance from assurant and the big thing is they do overnight shipping except the weekend so I had my phone the next day.

My experience was timely, taking into account the new phone had to be mailed to me. I received a duplicate model of my phone, which is what was expected. I was pleased with the new overall experience.

Professional, helpful and quick customer service. Couldn’t believe how quick the process all went. I would highly recommend your service to others. Thank you for a stress free experience from phone call for claim to receiving phone next day. Unbelievable customer service = thank you.

The entire process was very easy, quick, and seamless. I received the replacement iPhone literally 1 day after submitting my request. Amazing! The deductible was affordable and reasonable and customer service was stellar. The only thing I would say is to ask the customer if they prefer the same color phone of the damaged phone. We had a rose gold iPhone prior, but was sent a black replacement iPhone. Also, on the online form to submit a claim have two separate options for addresses. One to ship iPhone to and another For billing address. Other than that perfect!

The experience was very quick and all involved were very polite and nice. Happy with experience. Would recommend to all family and friends. Thank you for all the help I received in this situation. Thank you.

Things went good once I filed my second claim. My original claim was closed for some reason, and there was no follow up prior to it being closed. Once I tried to file again after not hearing anything for a month, things went smoothly, and there was no issues.

I paid for a new phone and they sent me a phone with a broken battery. 85 percent life. When I asked for a replacement I have to now contact Apple. That’s not MY job. I paid for a replacement I should have a proper functioning phone.

Exceptional service. It was nice to actually speak to someone. The phone was received in just a couple of days. They listened and they delivered. You can't ask for anything more. It would be nice if more companies were as responsive as Assurant.

I've had this insurance for years and never used it until recently. First claim went well, no problem. Unfortunately, Assurant sent all crap replacement phones and then denied the 3rd claim when the last one didn't charge after a month. None of the (3) replacement phones charged after about a month and they're supposed to be covered for 90 days. Each agent provides different info. An agent sent me a label and exchange form w/ Return authorization. After I sent my phone in the mail, received a denial email so I will wait a day to see what happens. Bottom line, the replacements are refurbished and only worked for a month. Better off just buying a new phone and avoiding the game this company plays. Worst experience and ripoff!!

It was quick and easy to file my claim and took 10 minutes only. I normally don’t like to do things like this because it’s so time consuming and I don’t really have the patience for things like this but it was super easy that I didn’t mind it as much.

Your staff is unprofessional, undertrained and inept. Your whole company is a joke. For three weeks I've been calling and spending a least an hour each time explaining the situation to your agents only to hung up on when they realized they didn't know how to replace a stolen device. I am still without a replacement device on a claim I filed on 5/19/2021. Why did I pay a $50 deductible for a device I never received.