Assurant Phone Insurance Reviews

It was ok in some way pretty easy but could have been better with better instructions on how to set up your replace iPhone and what to do but I didn’t have too much trouble in setting it up. I would recommend it to friends and family

I'm very satisfied with everything in general. My phone screen was repaired in a decent amount of time, Assurant techs were very helpful and made the process very easy. Mario & Rome did a great job with my phone and exceptional customer service.

I was in a dilemma about the process to file a claim to get my Samsung Note 20 Ultra replaced, for damage to the camera as a result of it falling out of my pocket. T-Mobile was very helpful and walked me through the process and provided a replacement device within 48 hours. It was fantastic, and I really appreciate how professional and quickly the issue was resolved. I am very happy my Note 20 Utra are to form. I highly recommend T-Mobile!

The experience I received was helpful. I appreciate the assistance and I am thankful everything moved along quickly to receive my replacement phone. I recommend using the insurance service for cellular phone replacement.

Lost my phone and call Tmobile to report, Representative was very understanding and knowledgeable about her job. Assist me very well and fast. I would highly recommend insurance on any phone from tmobile. I am happy I did.

Assurant is a great company and helped to send me a replacement IPhone XR in a timely fashion. I started the process at T-mobile and they took care of me from there. I love the replacement phone. Like new!

Please be sure to explain the whole insurance process including fees to be paid upfront in order to resolve issues. I was unaware because of the amount of money that was spent and service plans on my T mobile account.

My dad’s phone got stolen by a couple of youngsters and he was worried that he would not have a way to communicate with my sister and I. As soon as I reported it to the insurance of Metro by T-Mobile, Assurant made a quick and easy to replace the unit! Thank you for your support.

Samsung Aristo 4 phone replaced. Very happy with the very fast and friendly service. They treated me like I was a million dollar customer. I am very happy with this company. I would tell others about this experience.

So I filed a new claim (never filed a claim on this line and have been paying for the insurance for years). They place the claim "under review" and three days later still nothing. So I call and get them on the phone and the first lady literally tells me nothing but call back in a few days. I said, "No. I'm on the phone now and I want to know why my phone is not being sent out. I would like to speak with a manager." So the woman sends me to the T-MOBILE customer service rep not the manager. So the T-Mobile rep tells me that he can see why they won't send it and it's due to the fact that there is no more Note 20 Ultras and so Assurant was trying to buy time. He told me to ask them about it and sent me back to Assurant.

I am very dissatisfied with T-Mobile's Assurant service and I am making my experience available all over the internet. In November they billed me $396 for a damaged phone that they claimed I had not returned and today, 12-9-21, denied my request for reimbursement. This was despite my documentation of my initial call September 20 where a customer service rep assured me that my phone had been received but simply "had not been scanned in by the warehouse". I was never apprised of any further problems in the matter before they debit from my account. I used the mailer that was included with my replacement phone and followed all the protocols. DO NOT BELIEVE THE NEAR 5-STAR REVIEW THAT ASSURANT POSTS ON ITS WEBSITE. The customer service reps are fine, it's their process that is horrible.

Very easy and reasonable process. Definitely recommend this company. The phone came overnight. No headache talking to people. They replaced the broken phone without any problems. I definitely recommend you buy the protection for your phone. Saves you greatly in the end.

I am trying to find out when they think that they will be able to ship me a replacement phone. This is day four and they have no answers. Who can wait for them to get around to shipping a replacement phone? I probably should take it to a local independent repair shop who probably would not charge me anymore to fix my phone than Assurant charged me as a deductible. Now I am out the deductible and still waiting.

In today's times is so hard and extremely overwhelming to have to go through the process of receiving a new phone but thanks because of your company I was stress less and able to handle which normally would have been a stressed out beyond measure situation... I appreciate all the good work you guys have taken the time to provide for myself and others in our times of need. Happy Holidays.

Chris did an awesome job with my screen repair today. He was very attentive to detail and made sure to explain everything every step of the way. He also fixed my screen in a very timely manner. Great service!

I have no complaints on the service. The insurance was excellent. Mr. ** went above and beyond with his explanations of the service. Having Assurant Insurance all worth it. I was surprised this repair service didn't take long.

When my phone was damaged I had no idea how to file claim. When I went to T-Mobile store the associate was quick to help me and told me what the process would be as well as my cost. I went home immediately and filed claim online and my claim was approved immediately and my replacement phone was shipped out 3 days later.

My phone was stolen. Contacted T-Mobile. Fill out a claim form. A new phone was send next business day. My experience with the customer service operator was professional. I will recommend T-Mobile to anyone.

Thank you for the replacement. Thank you for your business. There was a little problem before regarding my previous iPhone Giga byte which cause partial rejection but good that T-mobile helped me to be able to pursue the replacement. God bless you and keep you.

I have been paying insurance forever on Sprint (now T-Mobile) and I lost my phone in South America. The claim was approved immediately then....they never send the phone.. I have called multiple times.. They always promise me that in 24 hours they either will send the phone or that they will process the shipment and has been already too long.. The last rep I was chatting with, (Sergio), just hang up on me. They don't seem to be able to get the phone, they have back orders, they don't offer me a different device, they won't give me the chance to upgrade or money to buy one myself... They do not seem to understand that I need a phone... They don't care in the least...

I followed the instructions and put my damaged device in the envelope provided with the tracking number. Even took my package to the local post office and even had the post office person take the envelope clothes and the tracking number even shows delivered at the warehouse but it sure is still trying to charge me and now return device fee and now I have a $700 charge on my phone bill. And they won't do anything to help.

Everything was great. I am so excited about my phone replacement and I will recommend Assurant to all my friends and family. T-MOBILE is one of the many cellular service providers that I can give a great thank you for having a wonderful insurance company.

My experience with Assurant was amazingly quick and stress free. I'm very happy with how they are very professional and caring when reporting my situation. My phone was shipped out right away and I received it the following day. Amazing!!! Thank you Assurant.

Was very pleased with ease of replacement and prompt time of receiving merchandise. BUT if get disconnected while processing claim Assurant should call you back... NOT make you call and start all over with claim... They should have to call you back. If we have to start again not good.

They contacted me back after my case was escalated. After a long process but came out with good news on the other end. So I'm satisfied.

I was very happy with my repair person and the wait time and the ease of scheduling the repair. The location for this T-Mobile needs to be given specific directions to get there. It is in a "new urbanism" type of development and I missed my first appointment because I couldn't find it after 45 minutes of searching. My phone had lost charge and I couldn't call and the people I asked had no idea.

I had to replace the Galaxy 8 and found it was extremely easy and quick. Next day it was delivered to my home. I received prompt attention when I traveled to the Xfinity store. They help me erase information on the old phone before I mailed it. The replacement phone seems to be working fine.

I returned a damaged device and I'm still being charged for it. This the second time T-Mobile tried to charge me for something that was on their side. I never received any notice that it wasn't delivered. They need to fix this.

Timely service. I received new phone very quickly. Direction were straightforward and returning broken phone was easy. Very happy with service. I would definitely recommend. Definitely worth getting this coverage.

It is a excellent choice to PURCHASE ASSURANT. Everything with the replacement phone went as they describe in the insurance. I will tell you that do purchase the insurance. This is my second phone damage and everything went 100% satisfied.

I first made my claim on October 3, 2021. I didn't hear anything back. I followed up on October 18, 2021 online and saw that my claim was approved on October 12, 2021. I never heard anything back. Finally I followed up on NOVEMBER 17th, a full 6 WEEKS AFTER MY INITIAL CLAIM!!! The agent I spoke with on the 17th was very efficient, professional and took care of me immediately. I pay for Protection 360 on 11 devices. That's $198 per month. I should not have to wait 6 weeks and follow up multiple times for a single insurance claim.

I would recommend this service to everybody. I would recommend this service to everyone. I am satisfied with the service I received. I received my phone and I am satisfied with it and would recommend this service to everybody

Be more descriptive what to do with the phone. I’m not sure if I junk it or send it back. The phone is completely demolished and it does not work at all but in the package it doesn’t really explain how to ship it back if I have to do so.

Was pleased with their service but expected to receive a NEW IPHONE..Not a certified rebuilt!! When I signed up for the program I was with the impression that if something were to go wrong with my new iPhone that it would be replaced with a NEW IPHONE..

The speaker on my LG cell phone was broken. Xfinity helped me with the return to the Assurant carrier for replacement, and the process, including receipt of a new phone, and the return of the broken phone couldn't have been easier

Where to begin? Phone damaged, filed claim, they sent out refurbished one, I drop shipped the damaged one and somehow outside of my control it experienced a shipping delay... Tracking showed it logged in their warehouse but I was billed just over $200. I have been unable to remedy this issue. Cannot seem to get anyone in their customer service support line to help me out.

Returned phone to company and they say package was empty. Being charged for a phone I returned. Not happy... See on reviews this is common. Maybe check your employees and see what they are doing with the phones.

I took the cover off my phone after several drops and found the back shattered. The camera was unusable so sending pictures was impossible. I went to the nearest store and was told it needed to be replaced. Thankful for the insurance and speedy replacement of my phone. Great job to all involved.

I was completely satisfied with my experience in making a claim for my lost phone. I was pleasantly surprised that I received an upgrade on the phone. I received it in one day from the time it was approved. The personnel I talked to were friendly and efficient. I don't think any improvement is needed.

Time from breaking to replacement was 5 days and it cost 10$. Great value easy to deal with company. I would recommend buying the insurance. It is worth it in the long run. This is the 3rd time I have broken the phone.

I had an outstanding customer experience with Assurant! My entire device replacement was a breeze and I definitely recommend their professional services to anyone that owns and utilize electronic devices.

It was quick and easy to file my claim. My device came quick and I was given enough time to send in my damaged device. I did not have to pay anything to send my damaged device in and the price for my my replacement was reasonable.

Better communication, with Notifications on the process after making the deductible payment would have been helpful. Since that wasn't done, I checked my status two days later just to find out there was an error in my information, and I had to call and figure it out then my payment was able to get paid and then whatever the timing from that moment allowed I was going to receive my phone. I got my phone a week after I first made my claim. You guarantee, next day.

I just want to say that they gave me excellent service at the Lynwood Metro PCS store and it was beautiful service management and staff and I got my phone replacement perfect Ready Set so what more can I ask for? They're great.

The claim was easy to file. No long forms to file out. No phone calls. Only few question to confirm that I am the account holder and explain the defect. I received the replacement device in no time and instruction on how to return the defective device.

Excellent Service. Everything explains step by step. That makes everything very easy. I had an accident where the phone was badly damaged. It was totally replaced. It was sent within 24 hours of the claim completion. Keep it up guys. Thank you.

My cellphone was inoperable, and the Lens was cracked so badly, I wasn't able to make or receive calls. Assurant resolved my issue expeditiously, and I received my new cellphone within the time they allotted. I am extremely satisfied with their Service.

My cellphone broke, after contacting T-mobile and transferred to Assurant. It an easy replacement. The deductible was affordable ($100) for a Galaxy Note 10. It was a business line which I was concerned not being in contact with customers, I received the replacement the very next day. GREAT JOB.

Assurant device protection plan works seamlessly and promptly in resolving my device replacement following the loss of my Samsung Galaxy Note 10. I would recommend it to any person as a very reliable company for business.

It took a week for my replacement to arrive, and it didn't come with any instructions. The T-Mobile agent had more or less told me when we filed the claim. I did not think it would take so long (11/16). However, luckily, I was finally able to turn the damaged iPhone on long enough (11/18) to RESET it, and packaged to send it on the 19th.

Great experience with Assurant. Great customers services. They are honest and always there to help. They do things very easy. Help customers filled claimed and soon your call is approved. They send the device right away.

I was very happy with the replacement but they did not include a prepaid return label and envelope which made it harder to return in the allowed timeframe. Device was as expected and in good working order. Response time was very fast.

Happy with everything. THANKS. I had to play to get the screen fix to get my information off the phone. That's the only thing that I didn't like with this. Maybe you should fix that problem. But overall I was happy.

The process of replacing my phone was quick and convenient. My new phone arrived promptly with a postage paid envelope to return my old phone. I will definitely recommend this service to any who's considering purchasing a new cell phone.

Everything went well, thank you so much. I received my phone in a timely manner. And everything was transferred over to the new phone with no problem. I will definitely recommend my family and friends.

I needed a new phone coz I lost my other one and they were quick to get it to me and it's been a great experience. I would definitely recommend them to my friends and I've I'm extremely pleased with how everything worked out, my phone's great and it works wonderfully and thank you.

I dropped my phone and cracked the screen. Filed a claim online with Assurant. It was very simple, paid my deductible on Sunday and had a brand new phone, that was also an upgrade as they no longer sell the one I had. So I got to upgrade to the newest version. And best of all the replacement was overnighted. Switching personal info and apps to new phone was also really easy. Also Assurant's customer service staff is very friendly and made sure I had what I needed. So glad we chose to insure our phone with Assurant.

Very good. Was easy to get new phone! I would always use insurance for my phone insurance. I don't think there is no other company that is as good as this one. It was quick and easy so I would always end up with them, this company does what they say they do. Also they were very kind!

After a few setbacks because Instructions started off by saying if I still had my old sim card, to use it and I would be all set. Turned out I needed to use the new one and Techs were able to get the replacement activated.

Had to replace my new Samsung Galaxy A42 because I dropped it, with glass protector and case on it, and cracked the screen. The process to file a claim with Assurant and get my replacement device was simple, easy to follow and taken care of very quickly. I missed the 1 day delivery on Friday so had to wait until Tuesday, no fault of theirs, they do not deliver on weekends. Overall it was a nice experience and quick process. Thank you!

I ordered a replacement phone, received the shipment the following day however the phone was damaged. I called customer service and after providing information they told me the phone was dead upon arrival and would need to send it back. I packaged it in the envelope they provided and took it to USPS the following morning. As instructed I called back to have a new replacement shipped and was told there were no tracking updates and they would not ship until they had one. A supervisor promised to call me back, never did. I had to call three more times throughout the day and was hung up by the first two. Still no resolution. THE ABSOLUTE WORST SERVICE I HAVE EVER ENCOUNTERED. You do not treat people the way this company has me and I will write every bad review on every website I can find. DO NOT USE THIS COMPANY. SPEND THE MONEY AND JUST BUY A BRAND NEW PHONE!

Assurant was quick and excellent in getting my phone replaced. I would definitely recommend them. The service from the team is Excellent and outstanding. I could have chosen from many other companies yet they could not touch assurance.

I originally purchased my LGK40 32G GRY TMUS KIT on April 22, 2020 and on Dec.12, 2020 my phone was stolen/lost/missing and I filed a (claim) #**, (order) #** and I received my replacement phone on Dec.15, 2020. I was completely satisfied with my replacement phone! Now fast forward to Nov. 2, 2021 my phone completely CRASHED and Completely Stopped Working. I filed a New Claim on Nov. 3, 2021 and received my Refurbished Replacement phone on Nov. 4, 2021. I thought that everything was working fine until I noticed a few days later that when I put my phone on the charger at night for it to back up my device and or update that in the morning my phone had turned itself completely off and I had to turn it back on manually myself. This has been happening every single night since it started!

I had a great treatment with my insurance provider. I will recommend my friends and family members. The time was short, quick to response and delivery was fast. I will love to always be with Assurant company.

The service I received was excellent. I am very satisfied with the amount of time it took for my phone to receive and how easy it was for me to ship it back. I am extremely pleased with assuring service.

I made my claim for my handset's broken screen and was approved. Paid the $50 deductible and 3 days later i received my new device. My new device is in perfect condition. And I am pleased with how fast and easy the entire process was. The only concern I have is maybe the colors> to choose from. Thank you.

The only issue I has was dealing with the automated system. They automated system prior to speaking with a representative is hard trying to understand the consumer. Especially if you have an accent. I would say it's something that the company would need to improve.

It took a minute trying to file claim online. So I called it in. The sales assistant was Extremely amazing and assisted getting claim approve. I received my phone within 2 days later. She was based in Texas! Thank you so much for hearing my concerns and getting my phone as quick as possible. Thank you from me and my mother!!!

Great customer service with the process to return damaged phone and receive replacement phone with easy 123 steps. Customer service representative was very patient, explained everything and answered every question I asked about my account.

You sent me a phone that was not compatible with T-Mobile. I've been without a phone for over a month. The replacement phone should have been resent anyway while you were waiting for return of unusable replacement phone.

The representative was very good and explained everything to me about getting the replacement phone without any problems. She was very polite and courteous and my phone came the next day like she said.

Claim was filed because the T-Mobile store. The store representative denied the replacement based upon visual/physical inspection of the phone and was determined that the screen had scratches. Replacement phone was sent to the local T-Mobile store.

Very happy. Pleased with phone received. Clear instructions. 6 a month payment for insurance on the phone as well working. I would suggest every person get insurance on their phone. At time of purchase.

I have never had an experience like this in my life. I will recommend to anyone that they should experience the service that they gave me. It was so awesome and they gave me a personal touch at the end. I am super happy and relieved relieved and I feel a lot better. I will surely be coming back to see him.

Was pleased with placing claim and receiving new phone. Had new phone in 2 days and was delivered right to the house. Will always put insurance on phones. People were very helpful at Metro and very good at their job.

My experience with this company was great. I received my replacement phone in 2 days after my claim. Also. My deductible was lower than expected. I expected the claim to rejected due to a crack screen. I explained how the phone was damaged and I was approved. Thank you for the service.

This company works with T-Mobile & I lost strength & dropped my phone several times, smashing it to smithereens! T-mobile is always great to work with but when they transferred me to Assurant I just knew that I was in for a nightmare that never happened. They were so kind & courteous & filing mail was very easy. To make it better my replacement was received the very next day. They deserve 5 star rating!

I filed a claim and received my phone the following day, that was awesome. The whole process was very successful, and very user friendly, I had a very educated staff member who walked me easily thru the process with great directions, thank you!!

It was incredibly fast receiving my replacement phone! Once I went online and made my claim I received my phone less than 12 hours later! I HAVE recommended the insurance to my family and friends explaining how easy and affordable it was to get my new phone!

Replacement phone was busted on the back and I did not notice until everything was transferred over and went to remove the plastic covering. I understand things happen BUT when I called I was told I would have to transfer everything back to the old phone, return the new (broken one) before you would ship another. It was your mistake, a new one should have been sent immediately. So I'm stuck with a busted phone that I paid $100.00 for!

The service was excellent. It's straightforward and easy. You just need to provide the information in the website and they send you the phone within a couple of days. They also give you 10 days to send the broken phone back.

Metro mailed a replacement phone to me based on my successful insurance claim. I was satisfied with service but, the last step of turning on the phone via a call to T Mobile Metro took a few hours and was frustrating

I went into the XFINITY store to show them what was going on with my phone and they gave me the brochure for the Assurant Insurance. I then contacted Assurant to carry on the process. They asked a few questions to ascertain the condition of the phone and immediately gave me information about the return process and said that they would immediately send out a new or refurbished phone to replace my malfunctioning device. The replacement phone (LGStylus6) was here the next working day and I used the included mailer to return my bad one. Everything went very smoothly and I am extremely happy about the outcome. Thank you for allowing me to express how happy I am about this process.

Prompt response to our problem and timely response to our problem to resolve the replacement and our new phone to resolve the problem. The new phone was supplied and the whole process was don in a very short response time.

Because my claim was not properly canceled for over a month I have been unable to get my phone fixed. My claim was submitted in June, I returned the replacement. Both T-Mobile and Apple claim that the cancellation/closure of the claim is not reflecting in the system.

The whole process of claiming replacement of a lost device was friendly and excellent. I am willing to recommend to my relatives and friends to use Assurant with all of their devices if they want a reliable Insurance Company.

They were fast, easy, and reliable with the service I received. I would definitely recommend this company to anyone. The level of customer service I received and customer experience I had makes me so glad I had protection for my phone through Assurant.

Very good service and great quality. Phone info was good and activation was successful. Thank you very much. I appreciate it. I would recommend this to everyone to do it. Saved my life after an event happen to me.

This was the first time ever that I had to use my warranty for a phone and the transaction went fast and smooth, I am very pleased. I used to think that buying insurance for a phone was a waste of time and money but once I found myself without a phone and a meeting coming up I am glad this time I got it. It was seriously worth the time and money I paid for it.

The claim was handled with patience and timeliness despite the delay in transmission of the required documents for identity verification. Although the process is important, some improvement could be determined as it related uploading the information.

Excellent service. Customer care was friendly, professional, helpful, efficient & effective. Easy peasy too. File claim. Received replacement phone in two days. 100% satisfied. I was provided the necessary shipping info to be available when the delivery arrived.

When speaking on the phone I had to keep asking the person that it was hard to hear and they had a accent that was hard to understand. The question they asked was not clear. The claim was denied based on the question asked, which was confusing. Since the worth of the phone was minimal I will buy another phone hone and throw it away. I am considering changing carrier sometime soon and removing this protection plan. I will buy the Apple care instead.

Lost my phone and Assurant HELP ME WITH THE REPLACEMENT. They provided excellent services, I hope they continue to provide this service, I may need them again. I have 5 phones with Spectrum and you never know when I may need them again.

Had a cracked screen, submitted my claim online, the claim processed was fast and efficient. Once my claim was approved and payment made, the replacement cellphone was shipped and I received the phone the next day. Superior service!

I have 2 year insurance contract with T-Mobile Assurant. Phone was stolen from car, I have police report. I don't have time to sue them, it's unprofitable for me pay layers and courts it's will be more expensive than iPhone price. This is a message which I received from them after my claim: "We were unable to approve your claim. After a thorough investigation of your claim for a lost Apple iPhone 12 Pro 128GB Graphite, we’ve come to the conclusion that the reported loss is not covered by your Protection360* program. Under the provision Insured Property, your claim was not covered." Here’s why: The device claimed was not insured on the date of loss. This DISHONEST company still charging me for insurance. I think better to have insurance from manufacturer than someone else who thinks just for profit and don't care customers.

My phone was lost at a concert, I believe it was pick-pocketed at some point. I called in on Sunday, was told it would be here Monday. When I saw it hadn't shipped yet, I called back and was told I would have it in 2 business days. They also have it marked as damaged when I clearly stated it was lost/stolen. They need to have a better relationship with the companies they cover so that people can go to a local store to pick up a phone same day. Insurance costs enough, and then you add the deductible, and there is no reason we should have to wait to get our replacements.

We received the replacement phone but it is defective. When you plug it into the charger it says that it can't charge because it is wet. The phone has not been near water or been submerged. Replacement phones should be fairly new used devices not refurbished ones. Now if I want to replace it, I have to pay again. Not fair to the consumer.

I'm very pleased with my experience with Assurant, they're very professional and together. It was traumatic losing my phone. Having it broken I mean, so when they sent me a replacement as soon as I called and asked I appreciate it!

The claim process was fast and easy. Received replacement phone within 2 days, instructions for return were clear, concise and super easy to follow. Replacement device was clean, perfect and an upgrade. 10/10 will continue to use!

I was treated with courtesy and was satisfied with getting my phone replaced so quickly. I was able to get help immediately. I would certainly recommend T Mobile to anyone needing a phone service. Hopefully I won’t need any more help for a few years.

I got a phone that I did not need. I sent it back to Assurant and was received at Lewisville Tx on Sept 14 and you say you cannot find it. I have FedEx bill where it was received. Please correct this and let me know what result you have. Claim **.

I am disappointed in the coverage I pay for month to ensure I am insured. The fact that I pay over $10 a month and still have to pay $250 for a replacement phone is atrocious! I pay $120 a year and when I am carjacked, kidnapped, robbed and assaulted I was told by a representative that I still have to pay the $250 for a replacement phone because I do not have one for trade. Not only was I robbed by a complete stranger but I felt robbed by this company! At least offer a free replacement with a copy of a police report considering my phone was stolen. Not lost, not missing, but stolen in a very violent manner. Shame on this company for taking advantage of someone who's already been through hell and back just to make a profit. It's not customer service. It's corporation corruption!

I was advised that's the wrong product was received then I was told that there was no product in the package that I returned back to you. Going back forth took so long that I cannot even file a claim because it was poor service because no one ever followed up getting back to me with the appropriate information on what was happened. Now I'm stuck holding the bag and owing for something that I did was following your guidelines.

The replacement phone sent to me from Assurant was a used phone that had horrible 1 way audio. Nobody could hear me when I made calls from my regular locations. I called my phone company and they told me to contact Assurant. I feel that after I paid the monthly insurance fee every month for years and then I had to pay a #125 deductible. Then they send me a used phone that Assurant didn't even check to see if it worked. I will NEVER pay for Assurant insurance again. Expensive insurance and ZERO quality control. I found an old LG phone that I had and I now use that. THANKS FOR NOTHING ASSURANT!!!!

Thanks for working with me in order to get my damaged phone sent back to you. Everyone was most helpful in helping me to get another return postage label to me so that the phone could be returned by UPS to Assurant. I really appreciate your willingness to help me and for your kindness.

Filed a claim on 10/16 and as of today 10/25 still no phone. I've talked to 13 people including 4 managers and I've gotten 13 different responses...even hung up on once. Going on vacation celebrating my 19th year wedding anniversary and will NOT be able to take good pictures with my phone as I don't have it. I was told several time I will have my phone next day, next day is still not here. I was just being told something to be pushed off the phone....I also was told about the website times, well it was useless because it told me nothing.

I was not happy that I had to return the damaged phone since I had paid for it in full. It became my property once I purchased the phone and paid for it in full. Yet, you insisted that you wanted it back. The other was that I received a refurbished phone rather than a new one. Again, I purchased a new phone. I should received a new one in return.

Great customer service. Got my replacement phone the next day as promised. I have always had a good experience with Assurant. The woman mgr, whose name I am trying to locate, was very kind, honest and helpful. Thank you.

Thanks to the due diligence obviously of the employees of the company I waited well over a decent amount of time (2weeks) just to get approved on my claim. It was after around 2 weeks of just waiting that I was informed I was still waiting for the claim to even get approved, having to call into my provider to check up on the status as to why I had yet to receive a replacement, or update after putting in the claim online. It then took another week to mail out my replacement device, that still never got delivered to my address for reasons that it was undeliverable? So I had to find a UPS to pick up my replacement device after having to track the package due to the delay of receiving it in the first place. But, was I informed on any of the events happening or updated on any current status at all? NOPE! Of course not.

I have been hung up on twice and transferred back to T mobile when I asked to speak to a supervisor. I've had insurance for my companies mobile devices and I will no longer continue with the service due to poor customer service.

Incorrect records with Assurant say we returned the replacement phone they sent us, not the damaged one. We would not be still trying to use a damaged phone that was not working and would have certainly noticed this. My carrier is now charging us for an extra phone...apparently the working one that was returned according to Assurant. The loop of incompetence with this place is incredibly frustrating.

Excellent and speedy service. Very professional and polite representative. I lost the envelope to return damaged phone. Where do I send it? Please send me the address so I can return the damaged phone we are being charged for.

There were no issues with having a replacement phone sent to us when the original phone failed. The coverage is a good thing to have in situations like these. I would recommend having this insurance for all cell phone or electronic devices that are purchased.

My fiancé I had her phone stolen, and I filed the theft with assistant. The replacement came in no time at all, and we barely skipped a beat. Thank you so much for your help, I will always insure my phones.

My phone broke and I went online and filled out the replacement form with Assurant Online and was quickly finished within minutes. Then within an hour, my new phone was mailed to me overnight. Great customer service!

I failed a claim they get my money and they don't even know or have my device information. They get my device information and still send me the wrong phone. Call and complain, was told they can't do anything unless I send the wrong device back.. Shipped the wrong phone back and they don't even bother to call or send the right one to me. Like I have their time.

Promised shipping in 24 hours and my device didn't ship for 48 hours. Promised delivery in 48 hours and didn't deliver for 72 hours. I called multiple times and explained I was leaving for vacation and needed my device in the quoted time and was multiple times either lied to or talked to people who didn't know how to answer my questions. 0/10 would not recommend.

Received the same model Lg stylo 5 as a replacement for my phone that just all of a sudden stopped working. I am very happy with the replacement. I didn't have to relearn anything. And most of my apps reappeared.

I was told by T-Mobile while filing claim my order would be for sure delivered the next day I placed the order. When I got the receipt it said a different date. I called to see if I could change address because I was out of town when I originally made the claim. They told me I couldn’t change the address even tho the phone hadn’t shipped. They said once the phone arrived I could send it back then have it resent. I paid 70 dollars for my sister to ship to me so I wouldn’t have to wait even longer for my phone. I think there should be a better way to change address if the phone hasn’t been shipped.

Claim would not go in through website, very poor design. I had to call 3 times and it took 12 full days to receive my phones. Almost all agents are very limited English speaking. Most emails not sent as promised and when I finally received some intelligible service my replacement phone was not shipped EXPEDITED but via UPS GROUND. It took 6 days to get to me. The only thing you have in America is an office in Pennsylvania. You're a scam and a rip-off. You should be ashamed of yourselves. Taking people's money and give almost no service. How do you sleep at night? I am sure your mother would or is very proud of you for screwing all those people.

The process getting the phone was awesome and quick but 1 week after having the phone the speaker has already blown out on the phone. You can’t listen to any music or watch movies from the speaker. Now hardly working anymore.

Very quick, I needed that, thank you. I appreciate all the hard work from everyone. My very first time calling you guys and my experience was 100% effective. Again thank you all for the teamwork. I will definitely recommend.

Very frustrating. Gave all my information to the IVR. The IVR said it would save my answers so the CSR could start where I left off. I had to render all the same questions. Frustrating. I had to listen to the pitch to use the website 4 times before I was even allowed to interact with a person, then a computer voice had me input or answer questions. Eleven minutes later I had to answer all the same questions over. Grrrr. How is this process user friendly? Seems they want to put you in submission so you have to use the website. Very bad model. I will never get a phone plan again that utilizes Assurant.

First of this company is complete trash. The representative do not know what the heck is going g on. They keep you on the phone for hours without solving the issues and the survivors are just as bad. I don't understand the reason for this company. Yes I canceled my service with them. I had to call for 3 weeks straight just to get my son the correct phone. They kept waiting to downgrade his phone instead of sending the correct phone. Finally alert also a freaking month without a phone he received it. Talking about a pissed off person. Please don't use this trash of a company. I suggest you think twice.

I cracked the screen on my phone for the first time in my life. I have had phone insurance for the last 8 years and paid Assurant 100s of dollars in premiums. I sent in the damaged phone in the provided return box, sealed the phone in the included envelope and placed inside the box, sealed and personally handed the sealed box to the USPS counter person.

I'm a bit frustrated 'cause I file a claim for my new item that was lost but until now it is under review. They asked me to provide the proof of purchase and since that this device was ordered thru phone/Sales hotline of T mob, I was only given Serv Agreement and also provided the screenshot there. They wanted the detailed one wherein there are infos for date, imei, device and many more. But I can only send the details that tmob provided but still Assurant don't want to accept it and want the physical receipt. So until now my application is for review. Bottom line, buy your unit somewhere else and not on T-mobile with Assurant as their affiliate.

The rep was very pleasant and compassionate while assisting me with my order. My daughter lost her phone in a car fire. We needed to get her a replacement phone ASAP because that was our only way of keeping in contact with her. I received my replacement phone on the very next business day as promised.

Claim process was extra easy and fast. Claim was through Tech PHD for T-Mobile. Shipping of phone was super fast as well. Phone replacement and accessories were all in good condition. Never had an issue, claimed a few times due to cracked screen.

This is my second replacement phone. I got one about 1 yr ago and it would freeze. This one restarts on its own. I call to inform and they act like it's my fault that they are sending out garbage. Now I have to send it back be without a phone again until I figure out what I'm doing. I understand they are refurbished but c'mon now at least fix them right. What's the point in having insurance when the phones don't even work. Terrible service.

Service was excellent. Agent was pleasant and helpful. Replacement phone was received within 24 hours of phone call submitting claim. despite the fact that I had lost my phone this was a pleasant experience.

Sent damaged phone. I'm being told it's been received. It's in the warehouse. And it will scanned. Meanwhile I'm being charged $819 by Tmobile for the same device and it's been since July. I am canceling T-Mobile today.

When I put in my claim for my phone, I did not realize that they did not ship to PO Boxes. They did not tell me until I called a week later. I had to get it shipped to a different address, and it was overall a very difficult process to get my new phone.

I was very happy with your service at first because within 24 hr. I had a new phone. But the camera doesn't work and when I wrote in about, Brandon said to return the phone and they will ship a new one. No, you guys sent me a phone that doesn't work so you should sent me a replacement phone first.

After calling to find out if our phone was covered, we were happy to hear we were. Great handling by the rep and would recommend Assurant to others. Even after our first phone call was dropped, there was no loss of information.

Hi I have always loved my fast experience with the claim process, except for this recent event. I received an email on 9/20/2021 that my refund for claim #** due to replacing with claim #**. I spoke to my debit card merchant and I do not have a refund/credit from Claims. I am having an issue getting my credit.

In a nutshell, because I don't have the energy to elaborate without being unprofessional, the process in requesting a replacement phone, the time it took to get my replacement and the fact when it arrived, THERE WERE NO INSTRUCTIONS, is horrific. Your service is terrible.

Although I feel the phone could have been shipped faster, I am satisfied with the service. The phone came in 3 days instead of next day. The customer service representative was a little impatient with me.

The claim I put in for was for replacement. The one that was sent to me was a gold rose color. After talking with Assurant they informed me that they don't guarantee exact color and have the right to send what they have in the warehouse. That is not acceptable to me. I told them I would like a refund, so I sent the watch back. I guess I will keep my broken watch.

I was VERY pleased with the service. The ease of reporting the issue and receiving the new phone was terrific. I would recommend that everyone get the phone insurance. I doubted that getting insurance would be worth it and expected a hassle trying to make a claim. Just the opposite was true. Everyone was polite, they shipped a phone to me that night and I received a new phone the next day. Fantastic.

Everything went great until I got my replacement phone which is a pos and has problems with it. It's a refurbished phone that they give you so I think I am just going to take the insurance off if this is the kind of phone I'm going to get.

My experience with T-Mobile has always been the best. I am truly satisfy with my needs and questions all every time I call. And now the Assurant has also proven to me that you guys have best customer service ever. I received my replacement device within 24 hrs after I made the call. And when I send my old unit back I did received the confirmation email saying that unit was received. I was little worried because I didn't take the tracking number down. But there are still some honest people in this World. Thank you so much. I give you guys 5 stars.

I was disappointed that your website says the cost for a cracked screen was $29, to find out when I submitted my claim it's $99. Seems like an easy description of service correction, instead asking people to pay a high monthly rate, on top of an expensive fix.

In the beginning, they took me through a lot. Kept denying my claim for some reason, twice. Finally after I went off about then all of sudden my claim went through. After damn near a month. I’m just receiving another phone. I have also just sent off/sent back the destroyed one from the post office. Thank you!

I know you have to replace my phone with similar phone if you have it but you have sent me a phone that is totally different. The key part of having a note is that it is a Note. You place it with a newer Phone, but it has no note feature and no one knows if it is compatible. What happens to all my notes, documents drawings. Very disappointed, it would have been cheaper for you to just fix the cracked screen. I sent back the phone unopened. It does not help me.

I used your services with Metro which was a horrible dirty broken replacement I received. Now with T-Mobile I'm really not happy. I paid thousands for two S21 Ultra 5g and they're both only worth 50. Service sucks terribly. The replacement doesn't recognize my touch most of the time. I'm definitely not happy. I don't have confirmation of Assurant receiving my broke phone.

Lost Returning shipping label need replacement. For a claim I had previously filed not three months prior for the same mobile number. I could not find it anywhere on either websites. I was ready to pull my hair out because everyone was trying to send me a text and my phone was damaged.

I’ve been paying for insurance on my phone for over a year and the screen broke. I processed a claim, paid $100, and they decided to send me an old LG phone. Why was I paying a premium insurance plan for my Google phone when they don’t even have any in stock! You're better off not paying insurance and just buying a used phone off Amazon. (18 months * $18 insurance) = $324 + $100 = $424. Or if your screen breaks go to your local mall and you’ll just pay $50 for a new screen.

My problem was solved. I am happy. They made sure I wasn't unhappy with service. I love my new phone. It's the one I paid for, the one I requested, which is why I'm not unhappy and happy that I get to write a good review this time.

You sent a phone that has issues and is defective which took a little time to identify, then when I finally make time in my busy schedule you tell me that it's been 14 days and can do nothing! It's OK, I will no longer pay for your service and will discontinue Tmobile!