Assurant Phone Insurance Reviews

I ordered a replacement phone which was to be delivered by UPS Last Thursday. My package was never received so now I have a pending claim with UPS still waiting on a response which means I am without a phone till further notice. Which I still have to pay for on a monthly basis.

Fast, efficient and satisfactory in replacing my lost Samsung Tab A device. Within 5 working days it was shipped and received. The T-Mobile 360 plan coverage was complete and satisfying for my needs.

Very efficient, knowledgeable and professional staff. They set clear and transparent expectations. There was an issue where the scheduling for the repair was not going through and when the claim closed I called and during that same call every issue was resolved. Even after scheduling I was able to reschedule with no issues.

I had to have my cellphone replace and Assurant was great. I received my replacement phone in 2 Day. Assurant made it was real easy to set up my new phone and mail my old phone back to them with no problem.

The staff was pleasant, and the shipping was indeed overnight. I have used Assurant in past and have always been satisfied. Have recommended to all my friends and coworkers. Will continue to use in future.

Everything went very easy. No wait time to talk with a live person. No hassle to get my lost phone replaced. The phone was delivered in 2 days. Very good service and well worth the cost. The only complaint I have is the SIM card that was sent with the phone was either incompatible with the phone or with Xfinity. After talking with Xfinity Mobile customer service, he discovered the reason the phone could not be set up was the SIM was incorrect. Xfinity sent me a new SIM. but I had to go to the Xfinity store anyway for something else. They got me the SIM and made sure the phone was set up and working. Other than that, Very satisfied with the Customer service of both Assurant and Xfinity.

I got my new 1 phone in like 1 day and it included an easy envelope to return my old phone. The website was very easy to use. It's not often I leave reviews but these folks provided an amazing service.

I claim and still I didn't get the replacement almost more than ten days. The confirmation says delivered but I didn't get the replacement. I call the customer service. This happened for the second time.

She was the best customer representative ever. She did more than I expected and was understanding as any could ask for. I trust that you have more of the same. But I doubt it! I'm confident that all she did was of heart and understanding. Thank her for everything that made my life better in trying times and empathy ❤.

Assurant services, provides exceptional services. I placed my order on Friday night. By Monday, afternoon my package was delivered. I appreciate Assurant expediting my shipment and the return box and instructions were easy to read.

Easy, fast, no hassle to process my insurance claim and get my 4 day old phone fixed due to dropping it while at work. Easy peasy! Would recommend to any family, friend or stranger. Easiest process ever.

What a great company. Assurant replace cell. No hassle. Great speed are what I need in my insurance company. Thanks and I’ll be customer for life. Thanks assurant. A company you can count on to keep their word and T-Mobile picked the correct company to handle the insurance. Top notch. I am very happy customer.

Put in stolen phone claim and within 5 days after filling out claim information. Received a new replacement phone. Clam was hassle free and ASSURANT was professional and understanding. A great company to deal with.

I am Senior Citizen and I do not know about very well about the digital devices. I pay $49 for the older, that I owe. One associate mention me I will receive a credit of $103.00. I hope to get in my next statement for Spectrum.

Awesome customer service. The delivery was on schedule as promised. I will recommend service to friends and family members in the future. This is my 3rd Replacement, and I was satisfied by the customer service.

I had made a prior claim with TMobile's Assurant replacement insurance a couple years back and didn't have any issues but this week I had to file another claim due to a cracked screen on my phone and this experience was unsatisfactory. 1st called Tmobile. They transferred me over to Assurant. Was hung up on. Called back and was connected to middle eastern agent who could barely speak English. That agent asked to put me on hold then hung up on me, on the 3rd call I finally got the claim filed and paid for phone. Was due to ship.

Device came quickly and was easy to activate. Returning the damaged device was also a simple process. My wife also has the insurance and I recommended that she uses it considering her device needs repair.

Please provide locations in the state of Wisconsin for replacement screens for Note 9 and newer. If there is an offer to pay for screen replacement it should be able to be utilized by all customers with those products. My phone was working fine. Just wanted to get the screen replaced and the locations were too far for me to drive causing me to pay more for a replacement phone altogether.

The procedure was handled properly from the beginning, with my initial phone call. All was done quickly, and very well. All communications were handled respectfully, clear, and on time. Thank you very much!

Assurant was awesome! A cell phone was lost and once notified, Assurant took the claim and within a couple of days a new phone arrived at home. I will definitely recommend getting a phone to have this insurance coverage.

My phone was cracked and the replacement I received the camera was broken, I use the phone for work. I had to wait almost a week for T-Mobile to send me another phone. Not sure why they don't have a quality check before shipping out a replacement phone.

The repair service was fast accurate and perfect. They were very convenient to find the repair place. They did it in a pretty short time. It was very convenient and they were friendly and professional. I would recommend them to anybody.

Awesome experience.. Assurant was fast and courteous sent phone within three days and haven't had any problems with shipping.. And sent all materials to ship back old phone with no problems.. Only charged what was listed on the list.

Assurant did a great job. Except I wish they didn't charge the $99 deductible on the replacement phone.Assurant should not charge any deductible. If they didn't, that would be great! I already paid several hundreds of dollars when I purchased the phone.

Broken screen. Once I paid the deductible I received the new watch within 3 days. When I opened my package, my replacement watch was there with instructions to connect it to service. The return package was also included. The whole process was smooth and worry free. Simple and easy.

My experience with Assurant was great, I loved the way I was treated in every way. I am very grateful to Assurant and happy to have enrolled in their program. I will let my friends know of my experience with them and also recommend them for their services.

Really great to have protection plan. Only had to pay deductible when phone broke. Only wish outside cover paid by insurance. I was so glad when I did this because damaging of other phone. Assurant is a good company to work with and process not bad.

The customer service representative was very informative and went above and beyond to help me. The technician was outstanding and extremely helpful as well. The company gets a thumbs up from me as far as their service on the product they are selling and their customer service. Thank you all so much.

Excellent job. I am well pleased with your service. I will happy to recommend your services to my friends and family. I have been with T-Mobile for about 20 years and I always received excellent first-class service.

I was happy with the way that you process my order so quickly. However getting my new phone turned on took a while because I kept being switched back and forth from metro by T-mobile to the insurance company to activate it. Then I was asked to return the old phone when I told you I lost it. How am I to return something I don't have?

Assurant was exceptionally quick and responsive in assessing and approving my claim for my damaged cellphone. They expedited my replacement cell phone overnight. I received my replacement cell phone undamaged. They supplied a return package for my damaged device which was easy to use and mail. I'm very satisfied with the entire process and will recommend to my friends.

Was well impressed with how fast the device was replaced and how helpful they were in at least trying to track the device. Between Assurant and Tmobile. I will remain a satisfied customer for another 19 years.

Would like more store locations to choose from, I live in Willowbrook. The area could have better parking, another handicap spot would help too. Doug was great, asked how he could reach me otherwise. Doug Came right out when I arrived for phone pick up. Doug mentioned the warranty for the repairs too. Store was clean, everyone had masks on, I felt safe going in to the store.

I can't imagine a more perfect customer service experience! Knowledgeable, friendly, patient and efficient CSRs. End to end coverage. Fair pricing. Quick turnaround. Didn't go a single second without a cell phone!

As always, I have a great experience when talking to my T-Mobile team anytime I need help with my business phone plan account. I've even offered to send the team lunch on my tab! ☺ I love T-Mobile and look forward to continue business with them.

Got them through a lie T-mobile salesman told me. Lost my phone. They send me a refurb. Claiming they have no control over what warehouse sends out. An absolute lie. Then told return the phone and get deductible back. They think frisbee acts as a phone. Deductible that no one told me about.

Easy claim form online, fast response and delivery very pleased and positive. A return envelope with postage paid with clear instructions on return. I would recommend this company to all phone cell holders.

After I filed a claim and paid the 40.00 dollars deductible the Assurant Claims Dept. was professional in their job, I highly recommend them to friends and associates. Everything was as good as fish and grits in the am. and hot coffee.

I needed to replace a damaged phone and the process was very easy. I received the replacement within 48 hours. They provided a return envelope for the phone with clear instructions. All I had to do was drop it in the mail. No hassle.

The associates displayed professionalism throughout the entirety of the process. The service was completely in a timely manner. The device was easy to set up and transfer of information was smooth.

I will say that the customer service is excellent helping and understanding, willing to satisfy the customers' demands and also affordable. When I went to trade the old one for the New tables the lady did not hesitated. Thank you Assurant Family!

Thank you guys for everything. I wish everything is more smooth and doesn’t take too long. Last time took me like three hours because something happened. I had to hang up and takes a long time to noted that get all the information and all that stuff is a long time. I wish is less. Thank you.

The Assurant personnel I spoke with were very helpful and the replacement was prompt. I did have to reorder a SIM card as one was not included. I received prompt e-mail confirmation of my coverage and the settlement which was a new phone. I would have appreciated if I was notified if my insurance continues on the replacement phone.

It was a very good experience. I am very happy with the amount I got for my old iPhone. Thank you so much. I am pleased with the whole process. I was a little worried about how to prepare the phone for submission but the instructions provided were clear.

Lacked all the people skills that good communication requires such as, empathy, flexibility, and a pleasant phone personalty. My feeling was that Phone Customer Service Experience missed all the cultural and language nuance that is expected domestically. It was very methodical, systematic, and when put on hold I got the feeling that the hold music deliberately irritating by design. And to no surprise, my call was disconnected and never returned! They had my number for just such a case. No return call.

Claim department was very accurate, respond very fast and also I received my replacement phone fast no problems. Very satisfied with the service. It was not hard at all. The procedure was fast. I would recommend. It is always good to have insurance on your devices. It's very helpful when you really need it.

No hassle, great customer service. Everyone was helpful and polite. My information was processes quickly and efficiently. I will recommend this service to anyone I know needing assistance. Great team. Thank you.

Cell phone was damaged. Process for requesting replacement at Assurant was was straightforward and hassle free. The formatted program allows for easy selection of responses and the occasional requirement for a description.

I used this insurance for a damaged phone and was thoroughly and completely satisfied with their prompt and easy to use service. I would highly recommend their services to everyone. I was very happy with the expedience of Assurant replacing my phone.

They gave me a replenished phone instead of a new one (second claim). Because the original owner was unable to reset her damaged phone I had all sorts of issues. Apple said, it was Assurant's fault due to not resetting back to factory or verifying this before giving me this replacement phone. I was unable to sign on a computer, Due to not being the original owner of this phone, it recognized my phone with the previous owner…item was still registered to the original owner. This replacement phone was not activated to me…even though I had activated the phone with my email. It took the right apple rep to tell me the problem.

Called and received help with my claim, very polite and response to new item was handled without any problems, everything went smoothly would recommend to family and friends, the price of insurance is worth it.

I have the protection plan on all 4 cell phones that I had purchased through Spectrum. I have used their protection plan 2 times now on different phones. The agents were very helpful, Polite and knowledgeable.

I traded in my Samsung Galaxy 9+ with Assurant Phone and within 2 days of their receipt of my phone I had a credit issued. It was fast and the amount credited was fair. I will definitely use them again.

I did a claim and I was very please with the turnaround time. I was not pleased with the reps telling me it would be 30.00. Once I get there it was 100.00. But I got a different phone so I am OK with that. Thank you and be safe.

My phone was purchased in 2018, so my model was no longer available. They then upgraded me from a Galaxy S7 to a Note 10. I'm only required to pay my security deposit. Such a blessing! Now this phone has more space in it, dramatic difference. Extremely grateful!

My encounter Assurant was pleasant and uneventful and satisfying. It wasn't like some of the companies that I had dealt with in the past. I recieved my replacement phone within a fair and timely manner.

Very very fast delivery. I got the phone 2 days after I called. They always move quickly and send a new one without haggling unlike Apple care who wanted to ask a bunch of questions and maybe fix the phone rather than replace it.

Sent my old phone in 3 months ago and they lost it in the warehouse. Usps confirmed the delivery at your warehouse 5 days after I sent it. Tried to charge me $500 for a broken damaged phone because your staff cannot do its job and find it in your facility. Once it is confirmed delivery in your facility it no longer my responsibility to keep track of the phone, it yours. Train your staff properly or update your computer. Get it together. You cannot charge me for your mistake. Bad business practices.

I set up the phone myself but a couple days later realized no text or call could be completed So I call 800#. The gentleman I spoke with was nice but I COULD NOT UNDERSTAND HIM. And it was very frustrating and when I got to speak with a tech it was the same. So when the phone was connected he just hung up on me, now mind you I was using the new phone that was replaced. But I thought that was ok?

My son broke his phone. I was impressed with the ease in the process of getting the phone replaced. I highly recommend using this company, their process and professionalism is rare and far between in today's world.

The representative was very professional and very attentive to what I needed. He asked me detailed questions and immediately addressed issue of getting me a new phone. I highly recommend this company.

I have had to use Assurant several times and not once have had a single issue. I've always received a new or refurbished but I couldn't tell version of my same phone I needed replaced and this last time I even received a new phone that was the upgraded model of my lost one (Moto 5g stylus to replace my 4g stylus). If everyone has the same experience with this company then they are amazing. Either way they've been amazing to me over the years.

I was so upset when my hubby broke his screen but Tmobile and the Tech was super friendly, absolutely informative and accurate with his time frame! I've been with Tmobile for about 20 yrs and this is only my 3rd claim but it was so much easier than all the old paperwork and mailing things to and from. I was so pleased!

Requested a refund since October 2021 and today is 21 Jan. 2022, and my refund is still not processed. You get bounced back and forth when you call because they do not want to refund your money. Very unprofessional organization.

It came in good time. I didn't have to wait. It was pretty easy for me to put everything back on. Lucky I knew how to go into settings to get apps back on. 'Cause they did not transfer over on there on.

Assurant and their associates were very pleasant, efficient and responsive to my needs. They were also courteous, knowledgeable and professional. l definitely would recommend their services to all my family and friends.

When I first put in my claim I did not know what to expect. I was pleasantly surprised. It was approved quickly, the phone was delivered quickly and as specified. I worried much more than I needed to. Very pleased with the professionalism.

Thank you for such a great experience. Truly appreciated the quick replacement and ease of submitting my claim online! I would highly recommend this insurance service to anyone with a cellular device.

Assurant was great! From start to finish, the process was fast, understandable, and simple. Great service! I will recommend them to friends and family. Even the agent on the phone was great and helpful!

My iPhone was replaced free and shipped air free through 360 Protection with T Mobile. Within two days my claim was approved. My iPhone 11 was shipped overnight air with no charge to me. I received Excellent response and service from Assurant. I would recommend not T Mobile and Assurant from here forward.

I recently switched to Metro with a family plan. Not even a full month of having the phone it was dropped and not usable. Metro replaced the phone and sent it in the mail. I only had to pay $60. I am very pleased with Metro and recommend it to others.

When my cell phone was lost, I was pleased with the extended customer service hours because I needed expedited service to file a claim and receive a replacement, as I was leaving for out of town. The rep was friendly, knowledgeable and efficient. The replacement arrived in less than two days. The instructions on how to restore my replacement was easy to understand and all I needed to do after I did most of the restore is speak with a TMobile rep to activate my Sim card over the phone. Within three days I was up and running again. Assurant is a very good insurance company with reasonable monthly coverage and only a $10 deductible. I have had to replace my cell, three times within the past two in a half years, it really helps to have a professional, and thorough insurance company that has my back, and little downtime is what I really appreciate.

Our phones were lost and we found our Assurant claim to be fast and easy and our co pay was reasonable. Normally it is hassle dealing with insurance companies but this was a happy surprise. Everything went smoothly.

I thought I needed new phone. Sent back the one you sent me. I didn't get back the $10. My screen protector was cracked not my phone. Shouldn't I receive back the $10? Please cancel this insurance from my contract with T Mobile.

This company was fast in replacing my device. I damaged my phone by dropping it. The bottom of the screen was shattered into pieces. I was concerned I would not be able to get rid of the security settings on my phone before mailing it back. They provided detailed information on how to remove the phone from my iCloud. I received my phone the 1 day after submitting my claim, literally 24 hours. THANK YOU!!

Great service. Easy and fast claim process. The cost to repair my phone was really low. I highly recommend this protection service. Appointment for service was done the same day I paid for the service. Time to repair was less than an hour.

This entire process was painless and quick. Once I spoke to a customer service rep who walked me through the details of how to transfer my information from my old phone I was happy. The rest of getting a new phone to replace one that was not able to be used was easy through your program.

I am very happy with the speed and ease of replacing my phone. I have used them for several years and replaced several devices. It is always painless and extremely quick. Very much worth a few dollars a month.

Their "How did we do?" survey asked what they could improve. I wrote "I honestly can't think of any improvements to suggest. The claim filing process was completely painless and fast. This was truly a great experience!"

Recommend Assurant Insurance and SPRINT/T-Mobile. Phone representative was very efficient and knowledgeable and very patient to answer all questions. We received the phone as promised. Very please at the entire experience.

The replacement process was fast and simple. One short phone call to the Assurant call center was all it took to get the claim approved. The new phone was delivered the next day. I was very satisfied with the process.

Got phone next day. Transfer was the easiest ever. Simply dropped off old phone at UPS and got a receipt. I dreaded the restart of a new phone because of 25 yrs of experiences. This was so much easier and automatic. They gave me the newest version which was a pleasant surprise.

My experience was terrific, but I got a little tired of explaining the situation. Everyone I spoke with had great patience and handled it quite well. And I must say, they had what I call a cool and calm personality. Claim number provided ** cannot find order number.

Very pleased. Helpful people skills. Great at telling about process what is going to happen. Delivery arrived on schedule as promised. Pleased with the operator. Need to simplify the number of people you go thru.

Having maintained insurance on an iPhone 8 for several years, as it was a business line, the phone was stolen. Contacting T-mobile and eventually Assurant, I was told that it would be a $249 deductible. This was appalling! An iPhone 8 goes for $249 on the open market. Apparently, the company makes no distinction for models and age. It seems they apply a sufficient deductible to deflect people with older phones, even when having these by choice, from applying a loss claim (stolen). It was a complete waste of money and I will absolutely cancel any insurance with them. A complete and utter scam.

I recently submitted a claim to replace my iPhone. The experience was so nice, professional and efficient it seemed like they were happy to help - like it brought them joy. I was upset and frustrated that the phone was lost and they made it as easy and pleasant as possible.

I was happy that the phone came the next day with no problem. It was easy to order. Customer care rep on the phone was great at lovely patients. Gave me all the information that I needed. If I had any questions or any problems he walk me through it. I’m super satisfied with the service I received.

Filled the claim, was easy to fill out and had a response/acceptance in a short time. New phone received in reasonable amount of time. Can with return of old phone complete with mailer and instructions. Pleasant experience.

Very upset when talking or answering to a robot specially where English is your second language. But very happy when human talking to each other. More helpful to solve problem and asking question. Thank you.

After several attempt to contact Assurant last night, I finally got two nice ladies that work for T-Mobile, Mary and Anne who got my phone unblocked for me. Again, this was T-Mobile, NOT Assurant that resolved the matter for me. I spent a couple of hours trying to connect to Assurant and kept getting hung up on after long waits, until my last and final call resulted in a transfer to T-Mobile, who got the Assurant block removed from my old phone. Subsequently, I purchased an upgrade to the phone, WITHOUT the Assurant insurance. I will never do business with that company again. It would have been much less expensive in the long run, to just purchase a newer phone in the first place, compared with all the money I spent over the years paying Assurant, then being charged a $249 deductible for a refurbished, outdated phone.

When my Samsung Galaxy S21 Ultra 5G 256GB Black screen got scratch and damaged. I figured give it a try and file a claim. At first I wasn't sure if I should report the damage and hesitant about the whole claim procedures that it would take some time and the turnaround time to get my phone back. I filed the claim mid evening and got approved within minutes of application. Then, it gave me options of location for repair and dates. I chose next day and brought it over. And within 3 hours of dropping my damaged phone it was repaired the same day. The SAME DAY! WOW. Thank you.

I have no complaints whatsoever. Brian was kind and patient with my questions and explaining the process. He even helped me with iCloud issues, which wasn’t even what I’d scheduled my appointment for. My phone was repaired and ready in 40 minutes which was less than half the time I was told to expect. Overall, just an excellent experience and if I ever have any other phone issues I’ll go out of my way to go head to Sprout Springs T Mobile. Thanks so much, guys.

I’m had difficulty completing the claim form because there was no explanation for questions that included hi-tech jargon that I am unfamiliar with. I had to continue to use my phone, in spite of its shattered lens, for months! Finally I traveled to my son’s house and he filled out the claim form. Once it was filed, I received my new phone in a timely manner. The insurance is good, but their CLAIM FORMS NEED IMPROVEMENT!!!

Returned my phone back in September, called in October and was assured that it was received and all was well. Now it's January and I'm being charged almost $1,000 for that BROKEN phone in which the warehouse is now claiming was never received. That I had sent in an empty envelope. Obviously the phone was never scanned in and was misplaced and now I'm paying the price for it. I've had nothing but frustrating experiences with this company and now I'm probably after 12 years leaving T-Mobile because of it. It's already frustrating that even though I pay insurance each month that I also have to pay $100 for a refurbished phone that I have to wait days for. Disappointed and frustrated is how I feel.

Everything was taken care of in the shortest amount of time and the person that helped me was very helpful with everything and took very good care of our needs to replace our damaged phone in the shortest amount of time.

Filing a claim online is more easier and just simply faster of being able to file a claim compared to calling. I got my very well packaged phone with clear instructions labeled inside the box just after 2 business days of filing a claim and paying the affordable insurance deductible.

Overnight delivery took 3 days without any explanation. New phone did not have user manual and my game progress did not transfer. Old phone set to limit data transfer, new phone already has an overage charge of over $50.

My wife who is currently in USA had her phone stolen on a trip to Sri Lanka. T-Mobile in-house assurance provider, Assurant gave a great service on getting her the replacement phone within 2-3 days! But here's the thing, the phone keeps shutting down constantly. It's not a new phone but a refurbished one with which we are totally fine as long as it's working. I live on the opposite side of the planet and her phone is the only source of communication I have and because of the company's neglect we've been having issues internally. I couldn't get back to my wife on many occasions to convey important messages like 'I love you' or 'hows the baby doing?' or other professional matters.

Amazingly convenient, tech was smart, quick and efficient. Having a Apple tech in my service store was literally a life saver!!! Thank you so much! There needs to be more people knowledgeable on products to make it easier and accessible for customers like me!

Assurant surpassed my expectations in every aspect of my experience. The replacement phone was an upgrade without an upgrade cost, the delivery time was very quick, and the information provided to set up my new phone was very detailed, step by step, and easy to understand.

Loved all the info that came with phone and direction on how to set up phone also how to return phone. What I did not have was direction on how to delete my private info and to reset phone to erase all my apps.

I like everything but the returning package is not secure. The phone that I return is in good condition. The back cameras the glass is too fragile. Everything else in the phone is good. Let me know if you need any more information. Thanks.

I filed a claim on November 11th 2021, I received my replacement device super fast and everything was great...until I couldn't activate it. Took it into Tmobile and they said I needed a 4gld phone. Called Assurant and let them know this information, sent the phone back and after weeks of it being "lost in transit" they were finally able to send me another replacement phone. I go to activate that phone and the exact same thing happens, it can't be activated. I call assurant AGAIN and let them know the same information I had told them before. I send my second replacement phone back and hadn't heard anything about the package so I call assurant yet again. The phone had been delivered for over a week and no one had sent me a new phone. So now here I am waiting for my third replacement device that, fingers crossed, will work. I have now been without a phone for 2 months and am still waiting for a replacement device that works.

I returned phone late due to health issues, and I was still charged. I am requesting a refund since phone WAS returned. T-Mobile phone number **. I sent phone in the envelope I was provided. UPS tracking # **, was sent to Assurant: 627 Willow Springs York, PA 17406-9989.

Good response. Good turnaround. Ten days is Not enough time to return damaged device after clearing the personal information from the device. Penalizing one for not having returned the damaged unit in a timely manner is unfair.

When filing a claim was easy. Once approved the replacement device was delivered the next business day. But, waiting for the approval was some time. The deductible fine must be paid. To improve the service. In some cases the insurance deductibles should be waived. My Metro phone from T-Mobile. I purchased insurance and I damaged my device and had to file an insurance claim. The phone fell down two story stairs and was cracked.

Service was excellent very happy, very fast delivery and excellent product, will always refer others. The phone replaced was the same model no gimmicks here. Excellent detailed instructions as well as paid postage was provided.

T-mobile I would tell my friends to purchase a phone. If you have any problems the t mobile. Expert will help you with all your questions. Thank you so much for being so patient with me and my needs ❤.

No problem at all. The most pleasant experience for a negative situation. The agent/customer service representative was super helpful, friendly, and professional and helped make a bad situation not so bad to deal with, under the circumstances.

I did my insurance claim about 6:00 during the day. I received my phone early the next afternoon. I definitely wasn't expecting that. It was super easy to file a claim and get my phone switched over ASAP.

The repair location I was given has been closed for 2 weeks. I drove over an hour to the location. I called in and the tmobile expert apologized and sent me to another location that was 45 minutes away from the first location. I should not have been given that option if they had been closed for 2 weeks. Once at the second location they were able to fix my device in about a hour.

The company rep that worked with me after I made a complaint said it was denied because I made a clerical error and submitted correct date on a different claim and that's why they denied it. It took approximately 3 weeks to get a answer after the review. The agent that was working with me finally was able to get this done. She worked hard but still disappointed at the company itself on them not able to give me a answer on why a denial and the fact of a denial due to a small error that was corrected. I won't call it a rip off but will state it really has to work on customer service and claims. Should of never got this far for me to get help. Thank you to the agent who helped me.

The service received was EXCEPTIONAL! The representative was courteous in how he spoke to me and offered assistance and was very quick in completing the process. He took the time to explain what I further needed to do to complete the process, and it was exactly as he said. The only issue I have is that the deductible is way too high for a telephone. This deductible is competing with my car's deductible.

Would have liked to receive the replacement phone at the post office address I use rather than a physical address because I'm currently homeless. If not there, the stores of cell phone carriers should be allowed for pickup of the device because ability to have phones sent to a loved one or family or friends is sometimes difficult to make possible. Please consider making exceptions!!!

Very bad service from this company. My wife's phone got damaged from the screen on 10/24/21. I've called and talked to managers and supervisors, and they don't seem to be able to help me. They keep on telling me they'll send me a new phone in 2-3 days. Is this how they treat a T-Mobile client that been with them for 6 years? I'm not satisfied with this type of service because they're always lying to me.

I dropped my phone and the face cracked. Because I was flying to DC in 3 days I needed a new phone right away. When I received the new phone at my sister's address in Ft Lauderdale FL. I was flying out of Ft Laud. When I opened the package there was no key to open the phone. I panicked. I called my Grandson. He also looked through the package. No key to unlock so I gave him a safety pin to open the phone so we could inject the sim card. Sometimes when things are packaged. Service workers can leave important pieces out. I'm 72 years old, if my Grandson had not been there to assist me. I would not be using my phone today.

I filled out the Assurant mobile phone insurance forms online, paid $99, and my damaged phone was replaced within a week. I am happy with entire procedure though it would be good if Assurant told me they received the old phone that I returned to them.

I was extremely pleased with the service I received. I'm so glad that I was able to have the Protection 360 Program for My Apple products. Very professional and courteous. The delivery was speedy and arrived when promised‼️

The gentleman that helped me was very friendly, very understanding and very kind and when I was having trouble with stuff he even help me with that so I am very pleased with Assurant. I think they go out of their way to help.

The customer service on the phone and at the repair facility was quick, informative, and well done. Couldn't have ask for better or more professional service. Claim to repair happened the same day and in less than 4 hours,

Very confused because after 5 months I was charged for this phone that I immediately returned within 10 days.... And I submitted several claims the past years and I always return damaged devices within the permitted time.... So this situation is very annoying.

The entire claim process was flawless! Claim submission was all online and only took a few minutes. My claim was approved before I even finished submitting all of the information. The broken phone was a Galaxy S10+ and they replaced it with a Galaxy S20+, and all I had to pay was my deductible! Even though the shipping information said I would receive my replacement device on Monday, it arrived earlier than expected on Saturday!

My son's iPhone 12 had accidental damage and we filed a claim to get the screen replaced. Because of the damaged screen, my son was not able to use the phone and since he goes to school, he had to put the sim card in my secondary phone (Samsung) and started using that. Now, Assurant declines the claim saying the phone on the date of damage shows as Samsung and not IPhone. I keep telling them that we had to change the SIM card into another phone because my son needed a temporary phone. Neither T-Mobile (provider) nor Assurant guided us about this correctly and now the claim is not approved. Not sure why I am paying this insurance premium when these kinds of things are made so difficult for customers. It takes 1-2 hours everytime when I have to call Assurant or T-Mobile and I am now losing hope that they can solve this in a logical manner.

I'm very thankful and happy with how fast the service was and T-Mobile did an awesome job helping me set up the phones. Only complaint is 5g is a piece of ** and you guys way over claim service convenience and locations but it is what it is.

Deductible too high. It was 250 dollars. I don’t like the idea that I paid more on the deductible than the initial deposit. I might as well should have gotten a iPhone 13. Or at least upgraded. That part was a ripoff.

It was fast and easy response with my claim and process of the shipment. I would recommend this company for claims regarding phones. The easy filing of a claim was prompt and simple. Phone came in within 2 days only because I put in the claim on a weekend.

Screen broke, called, put in my claim fact, convenient, friendly and reliable. I received the phone and the instructions and it wasn't hard to get it activated. Return box was in the package, shipped off the next day.

Nice work. It looks like you getting better and better. My last experience I had I was very on time, very easy to make a claim, not too many questions and the customer service very fast. I like it. Good job. Congratulations.

Associate kept referring me back to the robot, and kept trying to send the temporary password to the lost phone.. One evening I spent 4 hours on the phone I finally hung up, and began all over the next day. Very frustrating.

All parties associated with the repair were amazing. Store employees were very professional and took care of my issue in a moment of crisis. Would definitely recommend the T-mobile in Stoneham for their amazing service. Extremely satisfied!

Customer service was exemplary! I loved the simplicity of the process and how helpful the customer care representatives were! The shipping speed was completely satisfactory! The device was great and functional! All around wonderful experience.

Lovely, quick and cost-effective service for replacing my phone with their Handset Protection plan. It was simple to use, my deductible was fair and it was delivered the day after I completed the form and paid my deductible.

I contacted Assurant Care Team on 12/12/2021, to replace an iPhone, the lady answered the phone was great in every aspects, my claim was immediately approved with such ease made me very happy. Device arrived as promised. Overall very pleasant experience.Thank you Assurant for having such great staff.

Assurant sent me to A T-Moble store in Margate Florida to Fix my phone. The T-moble store did a great job of fixing the phone. Made it look like new. The only let down is the cost of Assurant phone insurance is so expensive that by the end of the year I will have paid enough to buy to replacement phone and they charge a deductible of $100.00 dollars to replace your phone if need be. So you see it really is not a good value. You're better off educating yourself on local phone repair services and save your hard earned money.

The camera glass cover had broken out and some functionality of the camera had been lost, but it did work reasonably. However, the replacement or replacement procedure to get it to me was excellent and I thank you.

I filed a claim on 11/26/21 and paid my deductible and know it's 12/22/21 and I still haven't received my replacement phone. I keep calling and they keep telling me that it's on its way. They keep giving me the runaround every time I call.

After posting my review the company contacted me and somehow was able to send me a replacement device.

Damaged phone beyond repair due to personal negligence. Customer service was fast, friendly and helpful. I didn't have to wait too long for my package to arrive and when it did I had to send the old device back to them and that was also hassle free!

Was received declined mail from Monzo team. Still I don't understand why my claim was rejected. I was provided all type of documents to the team but I reject. I was shocked about my claim because of how insurance people are looting customers money and valuable time and they think this is professional's job. Even beggars are better than this type of people. If I give some my money to beggars they will say some wishes to me. I just want to cancel my premium.

I would recommend this company for sure.. Great service.. I Been with almost every phone company and T-mobile and Asurion have been the one. Thank you again..And for sure I will recommend to friends and family. It's worth it..

This is a very good idea for any consumer to have when buying a phone. It is no different than buying an insurance for a car or home. It gives a person a peace of mind and also the timing of getting a replacement phone was very fast and easy to get.

I had to replace my phone due to damage, it was the end of August 2021 and I have been charged $336.30 in December 2021, Assurant stating I didn't get the product back in time... I did everything assurant instructed me to do regarding the return. I was told by Wisman that the phone(s) are in the warehouse, but they haven't been scanned in yet. Jason id # ** is now stating that we'll be refunded $336.30 but it will take 1 to 2 billing cycles. This is crazy that we have been clients for 20+ years and are being treated like this.

The experience was quick and easy. I submitted my claim for a new phone and couple days later my phone arrived in perfect condition. Thanks! This by far was the best experience that I've had with a phone insurance company.

I wanted to take just a second to thank Assurant Insurance for their amazing service. I have had my current phone replaced 5 times now and each time has been completely easy and inexpensive. They have not threatened cancelation or shown any type of disdain with any of my claims. It is greatly appreciated.

Everyone was very nice from the start to finish. It was very easy talking on the phone with the insurance representative as well as the Sprint technician. He was very helpful. I would use this service again and I would recommend a friend. Thank you.

Good and excellent services. I will recommend to my friends and family used Assurant. My iPad was broken. Some company send to manufacturer company. Never gave a serious result. The item was receiving fast and safe and assurant stay every time focus in my claim.

When I first did the claim it was very easy and quick to get the phone. I am glad we received the phone as quick as we did so he could get back on his service. And it was cheap for the deductible which I was happy about.

I was very impressed with how easy it was to submit my claim and how quickly I received replacement of my phone. I would definitely recommend this company. It was very important for me to replace my phone as quickly as possible.

Claim on lost phone was replaced immediately. It's the online process that's not easy but done quicker over the phone. Deductible also needs to be reasonable considering the lost phone is already two years old.

Sent back broken phone, tracking stated received by Assurant on August 20th. My bill with T-Mobile showed the cost of the phone added in September. Called Assurant and they stated the phone just wasn't scanned in yet and it would be taken care of. T-Mobile put that part of my billing on hold. October rolls around T-Mobile still showing $595 charge, called Assurant again, same story "Phone just wasn't scanned in, we will search for it and remove from bill". Talked with T-Mobile and they put that part of my bill on hold again. Mid-November now, same story and same outcome with both Assurant and T-Mobile.