Assurant Phone Insurance Reviews

The representative that I spoke with on the phone was rude and condescending. If I had questions or asked her to repeat something she got frustrated. She could use some work on her patience and professionalism.

I'd never thought I'd say this but I would give this negative stars if I could. Our claim took 3 MONTHS, nearly 4 to get resolved. Asked for documentation we had given them the first time they asked. We called numerous (6) times, only to get the same exact excuse, "Looks like your claim was approved but no one pushed it forward. Can we call back in 24-48 hours?" NO ONE called! It got the point where TMobile had to get in on the conversation 3 different times. TMobile needs to pick a better company to provide their customers the promised insurance we PAY for! TMobile is too great of a company to have such a careless/clueless team handling their customers.

My experience with the representative went well. However the product I received has been having problems ever since I received it. Not downloading apps or the app isn't working correctly. It's not the app itself. It's the product not working correctly.

Recently, My wife’s phone was taken from a shopping cart. She had forgotten her phone and came back less than 5 minutes later and it was gone. Assurant and T-Mobile were very helpful and replaced her phone rapidly!

I have had insurance through Assurant for years, and always got quick service on replacements. This time, I needed to replace a LG Stylo 4, but it is no longer made by the company. Therefore, Assurant offered me a lesser quality phone, Moto G7. I refused this option because the only comparable phone was a Samsung Note. I was told to give them three phones to pick from and that I should have my new device approved and shipped within three days. That was on July 17, 2021. I received an email confirmation that my phone would arrive by 8pm via FedEx on July 23, 2021.

The service was fast. My new phone arrived the next day I filed my claim. I would definitely recommend to everybody. It's worth having an insurance especially for an expensive cellphone. I am very satisfied and very happy with my new phone.

It took about a month for approval to replace my phone. I feel that was too long a wait. But once they approved it, it came in a few days, and they thanked me for returning the damaged phone. So the end game was satisfactory.

Requested a new phone since mine was damaged. Phone came very quickly. Only concern was the then day period to get the phone back. I was out of state when I ordered my replacement and didn't think I would get the old phone back to the company in time.

I filed a claim that was done through the T-Mobile app, quite easy process, followed the update e-mails and tracking system. All pretty simple to maneuver. Claim approval took a couple of days and replacement sent within 2 days of approval. Pretty satisfied with the service.

My phone accidentally broke. First I filed my claim through Assurant website and never received a confirmation but when I contacted support they gladly helped me and since I did it online it was super easy and fast to complete it, I got my phone next day and sent the old one. Happy with the result.

The claim process itself was fast and easy. However, the replacement phone I received had large scratches (including a large patch) all over the back of it. I contacted them and they offered to send another one, but I had already transferred everything to this phone and didn't want to have to do that all over again.

The work they did was not only awesome it was timely. Trust me I’d refer anyone I know to them. Thanks for the dedication you had concerning my claim. If I never need any assistance again I won’t hesitate to contact this company again. Again thanks for helping me. Have.

I'm on my 3rd device because I had to ship the first 2 back due to the phone company not being able to activate the sim card, stating the embedded sim cards are saying they're already used and can't be activated. I have to go to a store and try to get this one activated, if it doesn't work I'll be sending it back for again and trying for a 4th time. This has been a waste of my time and I'm paying for something I don't have because Assurant won't send me a working device. No one has offered any solution or compensation for the error on assurant's behalf or reconciliation, just keeps shipping me bad phones. If I could give no stars I would.

The gal who helped me, was very friendly, patient and knowledgeable. I was stressed about replacing my son's phone as he was leaving to the military. She celery calmly explained the policy, walked me through the process and my claim was approved.

Based on the service provided by Assurant, the only conclusion I can draw is that the company's mission is to absorb payments without actually providing any substantive service. I'm confident the company will fail under this model. For details I refer to my recorded customer service call.

Although "recommending to a friend" is normally not an option when purchasing a phone. You get who you get when you purchase a phone from your carrier, along with the insurance, however, I am EXTREMELY satisfied, no questions asked, quick turn around, VERY, VERY PLEASED! Thank you!

I filed a claim since July 5th. I thought everything was ok. After waiting for weeks and not receiving my phone I contacted the company. At that time they informed me that the payment did not go through. No one had emailed or text or called me. I did the payment over the phone again and up till now I can neither receive the phone or hear from you. Poor service.

The agent that spoke to me said I would get my money back once the package was in transit. I called today and now they told me until they received the package and gets scanned in their warehouse. That's when I would get my money back. And I would have to wait 10 business days but funny thing they were super fast when they pulled out my deductible. They really need to be on the same page. It seems like the previous representatives that supposedly helped me. didn't even know what they were doing except the last representative. She seem to know what she was doing. Hopefully I won't have to call again. I'm just glad I won't be wasting my money and time with this insurance anymore.

I had to call a second time to complete my exchange. The first person I spoke to and gave all the info to had it all wrong, the email, credit card, etc. I waited a few days and called again. The second person I spoke to was great. Gave her all the correct info that was wrong before and everything was processed right away. As I said the second person was very smart and great.

They placed the order wrong, hung up on me and the T-Mobile rep 3 times. Didn’t record the calls. Caused a delay in getting my phone. Couldn’t return my temporary phone because the marked the wrong phone stolen. Worst experience. Spent hours/days on the phone and in store getting this resolved. And now the phone they sent keeps restarting.

On time and helpful customer service. Thank you. Received new phone in just a few days, thats all I have to say other than the cost of 250 dollars was very expensive considering the monty cost of insurance.

You sent me a broken phone and you won't send me another!!! I got ripped off! My previously broken phone works better than this ** you sent me. What's the point of spending $30 a month for 24 months on insurance when insurance doesn't replace the phone? Please contact me immediately to replace the defective replacement phone you sent me.

Once the claim was made within 24 hours a replacement was received. It arrived timely according to shippers updates. The only thing I was displeased about is filing out the claim report which needed my ID dragged and dropped to the form and I did not have that capability. I had to ask someone else to do this on their iPhone. This delayed my claim being submitted.

The user interface was easy to use. The helpful support personnel was nice to talk with and payment was also easy. I appreciate T-Mobile’s plan. I would recommend this service. The phone showed up as expected and promptly.

Filed claim with Assurant online for a damaged LG K40 Phone. The screen was cracked as the phone had been dropped. Claim was processed promptly and we received the replacement device within a couple of days. Thank you.

Great process and received my replacement phone in a few short days..Only recommendation is that process could have been processed through T-Mobile replacement instead of having to be transferred to a secondary company...

I have had no issue with the customer service as I really haven't had any contact with them whatsoever. The scam is we pay a monthly fee for the insurance plus if anything were to happen to our phone a $250 or more deductible to replace our phone.. That "replacement" phone is a refurbished phone. Not a brand new one like the deductible and the monthly fee would dictate in my mind. No, a refurbished one. Meaning someone else sent in this phone because there was a defect, it was broken, they broke it, or whatever reason, and instead of fixing the phone that you now have and sending it back to the person that originally sent it to them. They sent that person a brand new phone, and decided to save a few bucks and send you this now refurbished phone at their discretion of course. With a deductible of $250 or more plus a monthly insurance fee of $30 or more I expect a brand new phone.

Tech walked my through the setup process and was very patient with me. He was very polite and professional throughout this process, which made it easier. Being a senior citizens, I greatly appreciate it. Thank you so much. I would greatly recommend to anyone.

Upload sent pictures numerous times, and finally had to fax and email large picture of government ID. The process went on for 3 plus weeks. I lost count of phone calls and talking to count customer service reps and being put on hold, then being hang up on. Assurant cost me a lot of time, when I had better things to do! Thanks for the frustration. Tonya A. **

The agent was professional and very knowledgeable. The agent confirmed my information and processed my order on the spot. I received my phone the next day which allowed me to get my phone back into play.

I got told by 3 agents I had the wrong password, SS number and address. Got transferred several times. Told twice I needed to call a different number. Took over an hour of calling back being transferred before reaching the last person after I called back from frustration of people being wrong and finally got good service and help which was fine quickly. Not to mention the long hold times.

We received our replacement device and it was not the same as our original product, and we were unhappy with it. When I called to complain they told me to send back the new replacement device and they would issue a refund. I have paid for insurance on this I-pad for several years and was very disappointed for the product and the response I received. Your records show you received the replacement device back on July 13th and I am still waiting for word on my $175.00 refund.

Completing the replacement order online was fast and sufficient. We received the device in two days. Which was a very fast turn around. I did not have to deal with a live person because the online system was great.

I contacted Assurant, they instructed me to go to websites and I easily filled out the information and got my return. The phone was delivered in less than 24 hours. That made for the fastest and best service.

Described in subject! Sent phone back. Not repairable. Had and was told by store after swiping my debit card that the insurance charge was paid. Wondered why I didn't get package in 24 hours. Called after visiting store. They said I paid. Called phone number that I was given. Was toll free. They mentioned didn't see where my insurance payment was made so I paid it over the phone with a debit or credit card after a week I received it. 1 week and 2 days later without a phone can I receive a discount on this month's service. Been with you guys since March. I call corporate customer service if I can't phone. I have the replacement. Will not let me have the number pop when called 611.

They help me replace my lost phone. Got it fast and was able to use it as soon as I got it. Their customer service is great. The people are awesome. Would recommend them to my family and friend. Thanks for the help.

Highly impressed with your quick response & express delivery of a replacement device. Paying $18 a month for insurance & $99 deductible, one expects to receive a new instead of a refurbished device. That is the disappointing low point of the transaction. Other than that, nothing more to say. However, will definitely continue service relationship with T Mobile. All the best!

I made a claim for my broken-screen cellphone and my phone was replaced immediately. The service was professional and quick. I just went online, answered a couple of questions, and my claim was approved. I loved the service.

I was without my phone for 3 days, not happy with your current system. The 24 hours wait time is a huge inconvenience. I think you should adopt a policy like Apple, you are able to get a device in store.

Lost phone was replaced smoothly. Problem: Xfinity said that Assurant did not register phone IME and we would have to wait until that happened. We argued and got past that, however we had to be transferred 4 times and it took about 1 1/2 hours to get phone activated.

The experience that I had with Assurant was three weeks long and a 250.00 dollars later I am only not satisfied with the deductible I think it was just made up so they wouldn't have to pay for my replacement device. But to pay 210.00 a year and then pay 250.00 deductible is just like buying a new device on my own so for me it's not feasible to have insurance.

Thank you so much you all are great. Customer service and replacement phone received quick. Staff very helpful. We Love T-Mobile. I see a lot of commercials of other carriers promotions. T-Mobile has the best plans and prices on phones.

From beginning to end everything ran smooth. Receive my replacement in a day and it wasn’t super easy to send it back without any issues. Happy to be able to have this company to help us with any difficulties we have with our phones.

Store should be able to issue replacement phone. I went 5 days without a phone. I am cancelling my insurance, reducing my plan and shopping for a new provider. My phone broke on Saturday at dinner time...did not have fully functioning replacement til 2pm Thursday.. Service was shut off without my knowledge for a service fee I was told would be waived.

I made my claim on your website in the late afternoon and still had my replacement the next day. Return instructions were clear and precise and received an email when my phone was received. Overall a great experience.

Jimmy was super nice and helpful. Easy process. Had my new phone the next day and easy return process on my old phone. Overall great experience. We have never had a problem with Assurant. Thanks again. Brittney

I placed the damaged phone in the mail on 7/16 at 8:00 AM but Assurant says they have not received it. I don't know what else I can do as it was sent through USPS. I used the shipping label that was provided to me.

When I first reported lost phone, I spoke with someone in the call center located in Dominican Republic. I was told that I could not get the same phone and I had to get an inferior phone because it was compatible. The agent did not really care about me and was supposed to send me something via email. Four days later I find out about the email, which was sent to **@EOL.com...instead of AOL.com! Language problem! The next day I called again, hoping to be able to hear that I could get the exact same phone replaced. This time the Call Center was in South Africa and again I was told that I could not receive the same phone I lost.

Person I talked to was very polite from the insurance company and it took a while talking to them to process my claim. They said to me when it was all said and done they would send me a link and "I" fill out the info and my claim would be processed and I said to my self, "Why did I spend all this time talking to this person and I have to do the work. You're suppose to call them. They process it. I'm the customer who paid for this service. The link wouldn't work right. I tried multiple times then I went to T Mobile. The link didn't work for them either... multiple times... They then told me what I thought in my head when talking to the Assurant person on the phone. They said sounds like the rep I talked to just didn't wanna do their job and was lazy.

My overall experience with receiving my replacement device was satisfactory. Filing the claim was easy but when it came time to submitting it the screen just buffered. The directions on the screen said don't go back, don't close out of the screen but eventually I had to because it had been 20 minutes. Next, the website says claims are usually processed within 24 hours but my claim wasn't. I contacted them via email 3-4 days later. I did receive a response within 24 hours and my phone was shipped shortly after. Based on my experiences is why I rated them 2 stars.

I received the replacement device promptly - Tracking number - ** - and returned the old device as requested. The box to return it had a bar code and my return address, but no other identifying information, which concerned me.

The person I spoke with was very helpful, and courteous. Made an effort to resolve my issue. The process addressed took a reasonable amount of time, with minimum wait time and minimum transfers. Overall, experience went well.

Phone had been dropped and broken. I couldn't talk on it or dial out. I got my replacement phone in less than 24 hrs. I'm so happy. Thank you Assurant for the great customer service. Now I can breathe a sigh of relief.

My device was screen are broken place and ordered for a replacement which I should have received it on 23 of July. It is the 28th of July and I still have not received my order which was shipped to my address and was not delivered to my address and don't know where my order is. Am very upset about this. I even call and speak to a representative and they didn't help me. All they say was I have to call UPS.

I have been with T-Mobile over 17 years and have carried insurance because of my job in construction. It paid off the other day. My phone thought it could fly through the air but apparently the wings I thought were installed, did not extend out fast enough and it crashed and crushed on a main road. Assurant came to the rescue in record time. I had a phone in less than 24 hours. Tmobile helped me get it back on line. I love this phone company, as much as anyone can for a paid service.

Good experience, I have two lines, one for my son and one for myself, his phone was broken where he couldn't charge it, my phone has these lines and couldn't see the screen clearly. I made a claim and received new phones three days later. Thank You.

So I'm not sure as I called two different times. The first was because of the phone's cracked screen and that one went smooth and easy, like I like it. The second one was not so fun as my Galaxy watch broke and I had to find out I didn't have insurance and nothing they can do for me. Pretty sad as I always have insurance and pay A LOT of money to y'all.

I pay for insurance on a Note 20 Ultra 128GB. I put in a claim. Help me. He made me angry because he acted as if he didn't care. I told him that nobody ever explained to me that I would receive only what was available. He said they would not exchange the phone. I ALMOST decided to cancel my T-Mobile service due to the rudeness and unwilling to help attitude. I pay over 500 dollars a month and am willing to take my money elsewhere.

Filed a claim and had to actually talk to them after days of just sitting in submitted status. Then when I got the replacement phone it was locked and spent 8 hours working with T-Mobile to try and unlock it. Then they wouldn't send me a return label to mail the phone back they sent me. Horrible and rude. Tmobile was amazing and corrected the issue.

They denied my claim because the agent took down the wrong phone model after the T-Mobile rep verified the exact model. Then sent me a damaged phone! I went 5 days with no phone or contact with anyone. Unacceptable truly.

We've paid for insurance for years. This is our first claim. It took 5 days to get the new phone. When we received the phone it was bronze color. Which really is ROSE GOLD a girl color phone. The replacement phone was for my husband. He is very unhappy. When we called a rep she said the color is not guaranteed. So my husband is stuck with a ROSE GOLD phone.

Disappointed just received a letter saying I have not sent the replacement phone back when I did sent it back within the time frame. Very upset because I was forced to even delete pictures to be able to send it on time.

My claim was processed quickly and efficiently. My new device is working wonderfully and I don't have any complaints concerning Asurion. I will gladly recommend Asurion protection plans to any of my friends and family members if the need arises. Continue to operate in this same capacity and your customers will continue to love you!

I ordered a replacement July 18th and didn't receive my tracking number but a email saying that it was delayed because of covid and back order. I was on vacation at the time and I wanted it delivered where I was but it was getting closer for me to go back home and still no tracking number so I called to see if I could get it delivered to my residence and was told I would have to start the whole process over. So eventually I got my replacement but it wasn't the color I originally wanted. I had a black phone and was given a rose gold which isn't too bad but it wasn't what I was expecting.

Removing this insurance ASAP, it is stupid that this company says they didn’t receive my package when I know I sent it and is now charging me for it. It is frustrating and I never want to give another penny to this company.

My car was stolen and my personal information. ASSURANT sent a new phone and I received the phone within 48 hours. The representative was knowledgeable about my claim, kind and courteous, and very promptly processed all the necessary information. I received my phone within 48 hours along with a follow up email to assist on setting up my phone. Thank you. I will continue to use your service and recommend to others.

Everything went well except the automatic insurance claim. AI had trouble understanding my billing address. Had to have a representative help. Also, was annoying having to verify my information 4 times between three reps and the AI. Thank you.

I filed a claim due to my screen being damaged on my one month old phone. Sent a replacement phone, which is no good. Gave me every excuse why I wasn't able to receive a brand new device. Volume and top right screen of replacement phone are an issue. Would not recommend. If you can, purchase a new phone.

My brother's replacement phone that was sent to was a damage cell. Had to mail it back. Still waiting for replacement phone. So he has been without a phone for 10 days now. I been a loyal paying customer for 15 years. Very unsatisfied with this claim process.

The device I received has some errors. When I send a text message half the time it will come across as a completely different number. I changed the member in the text settings but it still continues to have the same issue. It's very frustrating.

I was very pleased with my experience with Assurant. My phone was stolen and I called To report it for a replacement and the order was done quickly. I think the minimum days were 2. I was very pleased. Thanks.

Everything was very easy and user friendly. The only issue I had was transferring over everything, but that was not Assurant's fault. Otherwise everything was good and the process was simple and efficient.

When filing this claim I asked specifically if I would be receiving a new iPhone or a refurbished. I was told and I have in writing that I would receive a new iPhone. In fact I did not receive a new phone. I received a replacement. And on top of that my insurance was canceled. First claim broken glass.

My daughter's phone had fell into water, I called Assurant to get a replacement for her Samsung A71 5g. They sent an LG Velvet....umm I'm paying for a Samsung not an LG. So I call back and I must say they were very understanding and apologetic. They sent me a shipping label to send back the LG and when it showed "in transit" I called them back to tell them I need the correct phone sent for a replacement. They said I should be getting another A71 5g tomorrow. That's another thing, you do get the replacements the next day cause who wants to be without their phone. So with some frustration, all in all they made things right.

The process to replace my phone was very easy. I was able to do it online in only a few minutes. The questions and and required information was easy to understand and find. My only complaint is that the replacement cost is a little pricey. It’s very low compared to purchasing a new phone, but since I’m paying for the phone protection monthly, it would be even better if the replacement cost was a lot less.

After I had problems with an issue on submitting my claim online I immediately called Assurant. Customer service was very professional and quickly expedited my new replacement phone. I would recommend Assurant Insurance to my friends and family.

I was handled very unkind by 3 different employees on 3 separate calls! I was told I was a part of a different company after letting the representative that’s I could tell them my name & social security number.. I wasn’t assured that anyone even looked up my name until the very last call where I went ballistic on the last person (which I truly apologize for).

When my phone (which is used for work) was stolen when I filed my claim I was taken aback at the $249.00 deductible. When I was finally able to collect enough money to pay, I did so. However the original agent that I spoke with was in an insane rush, and kept switching me to an automated system. It was very disturbing to give my personal info to someone who couldn't even be bothered to stay on the call. To add insult to injury, I had to move since, without a phone, I was no longer working. I specifically gave them the address I'd be at while I waited, but alas, the phone was sent to the wrong address. This was almost 2 weeks ago. Since then, it has been a whirlwind of wasting resources traveling to different facilities that my phone should be at but it hasn't been then.. No one is keeping in contact with me and after I spent long periods of time on hold, I'm still unable to get a definitive answer on where the phone is and yet the huge deductible was taken immediately.

I requested a replacement device, and emphasized the importance of an expedited delivery. It took 1 week to receive the replacement phone. This is because Assurant decided to ship ups ground, rather than next day. They are clearly not concerned with inconveniencing customers. The representative said they do not decide shipping method. It was truly odd. They took no responsibility.

Me and my husband put a claim in over broken screens. My phone came. My husband hasn't came yet. We were hoping both phones would come at the same time but my husband still has a broken phone. We had the money to do the claim together and he's still waiting on his phone.

My replacement phone arrived damaged so I was asked to return and a new one would be shipped as soon as the tracking # for the damaged phone hit the system. The damaged phone is sitting in the warehouse in PA but the Assurant rep is telling me to call the post office and have them update the tracking info to show the phone is moving! But it’s sitting in the warehouse in PA already. She told me that they could not help me until the phone arrived back to the warehouse but the previous rep from a week ago said as soon as the tracking # shows in the system a replacement will be shipped. Thank God I called right back and spoke with a different rep @Assurant. He looked and verified that the phone had been received and immediately had a new replacement sent out to me. Get it together Assurant…

I pay my bill on time every month and I bought a phone that cost me $500, I chose that particular phone because it had all the things on it I was looking for and got great reviews. It was a Samsung phone. When I had issues with the charging port I sent it in to get a replacement phone and you sent me an LG phone that costs about half what I spent for my Samsung and on top of that it got terrible reviews. To me that is unacceptable. At least send me what I have or maybe a step better. Not impressed with Assurant to say the least!

Took a week to get one of my business lines replaced. Pathetic excuses is all I received while I'm losing hundreds of dollars daily. These companies don't give a damn about anything but themselves. I also blame Tmobile for trusting this pathetic company with insurance replacements... Every month they collect and act stupid when you need them!

If the $60 would have been smaller, that would've been A LOT nicer and easier to recover from. My phone was stolen so coming up with the $60 when not expecting it, left me scrambling and worrying if I'd be able to afford it. In fact, I COULDN'T afford the deductible. I was without a phone for 2 weeks. However, once I finally could afford the replacement phone, the process went smoothly and quickly. It was delivered and I was back to my old self immediately! Thanks, Team! You rock!!

I filed an insurance claim for my phone. I paid the money for the replacement phone. I received a defective phone and the supervisor proceeded to tell me that he could not send me another phone until the one they had originally sent was in transit back to Assurant. He wasn't at all concerned with how I was unconvinced and wouldn't have a phone for however many days it takes to send the phone and receive the new one. Assurant are crooks. They take your money, send you a broken phone then expect you to just go without a phone until they get the garbage one they sent back and mail another one back. I have been a loyal customer to MetroPCS for almost 6 years now but after this I will be taking my business to another service provider! Very dissatisfied with the service I received!

Having to wait a week for a replacement under normal circumstances wouldn't have mattered but after the claim before this is what made the wait not tolerable and not trying meet a simple color change.

The process was fairly easy to claim online. My claim was accepted within a few minutes. I got my replacement within 2 working business days. I transferred all my documents to the replacement phone. Factory resetted my damaged device. Place it in return envelope provided and took it to the postal office. The replacement device works great. Thank you!

I ended up scratching up my screen on my phone pretty good on accident working on my car. Ended up being a total of 3 days overall from placing the claim to getting the phone and returning the old phone. Very impressed with the speed. While the replacement was new it was in like new shape and has been working great thus far.

Fast, great, reliable, excellent, hassle free. Deductible was really high but customer service was great and system was easy, friendly to use. I appreciated that. Didn’t have to wait too long and didn’t have to jump through hoops and over hurdles for results. Thank y’all very much! Thanks again. Really appreciate excellent customer service because it’s so hard to find that in today’s world.

I’m so happy I got insurance on my iPad Pro. I was staying at the hospital and the day of discharge, I accidentally left it in my room. When I went back for it, it was already gone. I submitted the claim on a Friday, and by Monday my new one was already waiting for me at home. I expected it to at least take a week but I’m so glad it was such speedy service. Thanks Assurant!

I made the claim late Saturday night, and the claim was approved almost immediately. Easily tracked the phone the entire time. Received the brand new Dual Screen V60 before noon Tuesday. I was so excited to have the exact phone I wanted again.

I spoke with representatives of your company who helped me to replace a stolen phone and to replace a damaged phone. I found them to be very professional and knowledgeable individuals. That seems to be rare these days. There are a lot of companies that seem as if they would just take anyone in to fill a position. These folks were not only helpful, but they were polite as well. They gathered my information, explained things clearly and sent the replacement equipment right away. They made things pretty easy and for that I am especially grateful.

It was fast me easy to claim and revive the device. The one and only thing that could have been better would have been if the replacement device would have been updated. It took 2.5 hrs at the mobile store to get it up and running.

I was told quickly after making my claim it was accepted, and received the replacement even quicker than finding out my claim was accepted! Thank you folks at Assurant for your commitment to excellent service.

My son's phone got damaged in water. I went right to the Assurant website to report it and it took no more than 5 min to fill out. Easy Peasy. Claim was approved very quickly also. My son received his replacement in 2 days.

I paid $60 and my claim was approved for a replacement phone. I never received my phone. UPS does not have it. Terrible experience. I don't know what to do except request a refund of my deductible for my phone. Customer Service takes very long and still no sure answer as to why my device is taking so long. It was supposed to be expedited yet I'm left with nothing. I need the district manager.

I got an email on July 2 saying that my phone was shipped out but I’ve yet to receive it. I was told my phone will be shipped express, and I would receive it in just a few days. It is now July 25, and I still have not received my phone.

Had to make no less than a dozen calls. Most times no answer. After contacting Tmobile 3 times I was able to through to Assurant. One male Assurant operator actually hung up on me in the middle of the call. The last operator I talked to was very helpful and completed the process after 5 days of trying to complete the process. The process was very very time consuming and cost me one week of no phone and many many stressful calls to get the process completed. Way overcomplicated and time consuming process.

I was very unhappy with my replacement phone as it was having trouble holding a charge and had an error message saying the phone temp was too low to charge. It took 2 weeks from my initial claim to get a phone that actually worked. It was a complete waste of my time to have this insurance. The company refused to send me another replacement phone when they originally sent me was a dud. They had to receive one phone before they would ship another. Your policies need to change as this was not my fault. I'm an on call emergency veterinarian and this is my only phone number. It affected my business and the well being of my patients. It was added stress on my life.

There were two devices I sent back. I sent one back that was not on my plan so I did not get a replacement for that device yet so need to know what you are going to do to make this right so I can get what I need.

Where is sufficient with the with getting a new phone add a timely manner. The agent was very helpful and informative with all the information that I need it to move forward on this process of getting a new phone.

The worst experience I have had with any company. I will leave negative comments on any available review site and as soon as I can stop assurance as my mobile insurance provider. They basically told me that my order was delayed and that I would get it whenever it came in and that I had to just deal with that!

I have had good experiences with Assurant in the past but this was not one of them. They didn't have the phone in stock and when I called to ask the status they were on the edge of being rude. Their answer was, "We can just give you back your deductible if you are not happy with waiting for the phone." I had to even listen to TMobile rep and Assurant rep go at it on the phone because they kept interrupting each other so I finally just hung up.

My phone was broke. Did a claimed which was approved that same day, pay the 99$ fee and it took a whole week 8 days for me to received another phone. I don't want to hear about cov-19 and the type of phone I have you don't have it in stock, that's not my problem. I paid my bills at least 10 days in advance and I don't make no excuses. I expect better service per your agreement. Totally inexcusable.

Very good experience with Metro claim Assurant. I got my new telephone I really appreciate for your business and cooperation. Metropcs forever. Thank you! Please continue to support customer. I will refer friends.

First we were told we would get a return label via email from FedEx. We were told we would get the label after hanging up. We received the label several days later and it wasn't from FedEx but the post office. Several representatives told us to ship a device and a new would be shipped immediately after the broken one was scanned in at the post office and don't worry about calling back. I decided to call in that night to make sure it was sent. Needless to say it was never sent. The representative told me a new one would be sent overnight. I didn't receive a confirmation that it shipped until later the next day. Imagine that and to top it off 2 days later the number sent to track my product doesn't even register as a number for something sent. So here we sit with no phone and no way to track a phone that supposedly sent overnight 2 days ago. Btw the first replacement phone they sent broke after finishing the set up.

I had a great experience using Assurant. My claim was easy to file and a new phone was quickly shipped out to me. I would definitely recommend them. The communication between the company and I was great too. I kept tracking of shipping and I am thankful to be connected to the world again.

Phone went in to the pool. Would not operate afterwards. Trying to drive out in a bag of rice for several days still would not work Contact a T-Mobile. Give information on how to order a new phone. This process made it so much easier replacing a phone when damaged.

Handle claim quickly, sent different phone but I need a new charger for my new phone. I spoke to two customer service representatives but still haven't receive my charger. Totally unacceptable. Disappointed.

I was told by Tmobile that it would be a $150 deductible on an damaged phone; and I had to pay $250. Then I was sent a used or refurbished phone as a replacement. The battery only last about 3 hours which my damaged phone had a solid 5 hours and it was 3 years old.

Took my money and didn’t give me a phone. I want to take legal action. No one at Asurion will help me. This is so wrong. Such a bad company. I will never tell people to use Asurion. This company steals money.

The customer service at T-MOBILE in Avon, CO was top notch in helping us file a claim. Phone was at our door the next day. Then went back to T-MOBILE, and the service was great again, helping us to get as much info as possible onto the new phone. So glad we had this insurance on the phone.

The representatives did a great job on my replacement. I had no problem with them. I received my replacement and happy with the outcome. I would recommend your service and quick response to my friends or any other people.

I finally had time today to switch my phone. Everything was going great until the new phone asked for a password to use it. I called 2 different numbers 3 different times only to get told that I was sent a bad unlocked phone. So now, I have to wait on yet another replacement phone. I paid $60 for a NEW phone, not a previously returned phone. The whole situation has been a nightmare.

My phone screen is cracked. This insurance company said they would replace my phone, but sent a different model which I did not accept. I sent it back and they are now telling me there are no guarantees that they can give me the correct phone. I don't understand why I can't just have my phone repaired but I am unwilling to accept a lesser model. I was told that they would send me a FedEx label to return the phone but instead received a USPS label thus dragging this ordeal along a lot longer than intended. So far (as I type this with my broken phone) I am completely dissatisfied with this company, as it has been weeks and they've done nothing but charge me a deductible and play games with me.

Hey thank you guys for the replacement, Unfortunately it looks the charge Adapter is not reading the charger wire. I need to someway somehow play with the wire in order for the phone to charge, pls advice.

It was VERY difficult uploading the required documents due to the file type that would be acceptable. Other than that I was quite pleased with the service that I received, thank you. The day that my phone arrived I was SURPRISED! I wasn't expecting it to arrive so fast. Two days Sooner than I thought.

My replacement device is giving me problems within 4 days of use. In order to return it I have to be without a phone because a re- replacement can't be sent out until this one is in USPS's possession. I use this phone for 2 lines. Business and personal. Also after advising Assurant that my phone is malfunctioning, they tell me I have to allow 24 hours to receive an a shipping label. Remember the issue here is a malfunctioning phone do why string out the time on every step of the process.

The whole process took longer than expected. 1 day and a half to approve my report. Then 1 day for item to ship and then 2 days for delivery. I don't know what process was used but it's ridiculous and the rep I spoke to didn't inform me of it. Other than that everything else was good.

My experience with your company is very bad. I talk to one of your representatives and I was told I would get the phone on Tuesday and we didn't get it and I call them and they said that I won't get it until they get the phone they sent to so they got it so I feel that your company think I was trying to play a game on them. Please help me with this matter. Thanks Delois **.

I broke my phone, used mobile app to submit claim, it was easy and device arrived fast and to correct device. I would recommend this service to others since there was no hassle in doing the transaction.

I paid $50 for a replacement but did not have to pay $50 because when I went to the T-Mobile store the rep had told me that I was not supposed to pay $50. I was supposed to pay $20 for a swap out because the screen was broken and I am requesting a call at an earliest convenience to resolve this issue because I am out of one of my phone due to lack of understanding from Rep to customer. Please call back as soon as you can phone number is ** and my name is FELI.

Told fee for insurance 18 a month and 100 if lost, stolen or damaged. You the changed it to 259 when submitted claim. Very dishonest. Almost makes me want to switch from Tmobile when I can. Will stick in mind. I have been with Tmobile for over 5 years. Poor rating for both Assurant and TM.

I ordered a replacement phone because my phone was damaged, and when it came I went to the local Metro PCS to get it activated. That's when I found out that the phone I was sent belonged to another customer. I was told to send the phone back and give them a call back after I had done so. I did exactly as I was told. Even though I didn't have a phone to contact them I was able to use the Metro PCS business phone. I was then informed that I had to wait 24 hours so that the tracking would show that the phone was in route to them before they would send it back. So I did that and was sent out a phone but because it was Saturday I didn't receive the phone until Tuesday. Then I took the phone to be activated by Metro PCS again and ended up having to change my account pin number and waited while the Metro PCS called Assurant for assistance and had to wait a long time! Assurant isn't professional at all to say the least!

First time ever using insurance. Takes over a week to get my replacement phone then get it and it's pink not black. Then find out T-Mobile only carries these in black and silver. Fraud and I am seeking upper level management. You are crooks.

This was the fastest and most excellent service I have ever received from a company? So glad I I chose to insure my phone. From the time I filed a claim to when it was approved and we received a brand new replacement phone was about 4 days.

Recently I have been going through tough times with my dog yogi. While at work one day I was having a bad day with his health and loss my footing on a ladder. I fell on a set of stairs and my phone was in my back pocket and was destroyed. Making a claim for a new phone was easy and fast. I'm grateful I had the insurance and was able to get a new phone in 2 days. I love my phone and was crushed when I broke it. Thanks for saving me.

I can't believe I've been waiting for 2 weeks already and apparently they didn't even know they ran out of the stock on the kind of phone I use and he pays more than 15 days for them to get it. Wow. Now they charge you at first. They don't send you nothing and no next day delivery. More than two days waiting for the phone with a perfect weather.

Excellent, fast service! While other insurances make you feel like they're doing you a favor, Assurant didn't hesitate to immediately take care of me. I felt I was treated with respect and dignity. The replacement phone is refurbished because it's an older phone, but it's working like brand new. Thank you!

Awesome service and quick turnaround. I submitted my claim request and obtained approval in less than an hour. My replacement phone arrived the very next day. They provided detailed instructions on how to return my damaged phone along with a prepaid return packaging envelope. Thank you, Assurant!

Per Claim # **, I dropped my cell phone, damaging the glass cover. I had insurance, so when I brought it to T-Mobile for replacement. The store staff helped me with the paperwork, and the claim was put in on or about June 28. It was approved within 24 hours, and the item was immediately shipped to me. And although I was not present when it arrived, I know my concierge signed for it within two days. It was a seamless, professional process.

I quickly paid my deductible and thought my phone would be sent overnight as it showed online. After 2 more days I contacted someone to only be told that the device hasn't been sent because the address didn't match...apt number was missing somewhere. However, my billing address and contact showed correct...I verified it. I then asked how would I have known there was an issue because NO ONE CALLED ME. She told me that I would have had to call. That's unacceptable to me and poor customer service.

For $50 I didn't expect to get the same phone that I had for 2 years, was released in 2018 and had been refurbished. A new one would been fine but I still would want to pay $50 for it, $30-40 for any refurbished phone would be fine depending on how new the phone is.

I had a horrible experience with your company and will be searching for an alternative to insure my wife’s iPhone. My wife’s iPhone was stolen and we contacted our carrier, T-Mobile. They instructed us to contact Assurant and a replacement was sent. The replacement was a refurbished iPhone and we were expecting a new phone since we purchased a new phone. I contacted Assurant and the representative would only tell me that this was in the contract. I asked for a copy and he gave me a link that did not work. I do not feel that he was empathetic to my surprise because I was not made aware of this when I began purchasing the insurance. I feel duped and I am not happy about that. I believe that there are other companies out there that insure iPhones and I am going to look for one.

I called 5 times. Spoke to 5 different people, never could get a supervisor. I had to verify my account every time I was transfer. 1 representative told me that my phone was no longer available and would send me an upgrade, when I received the phone it was a down grade 2g-3g when I had a 5g. When I called back yet again I finally got a supervisor who indicated he would call me back in 2 days. I to this day have not received a call back or a new phone. So your insurance robbers who have been charging me for insurance and have not fulfilled the contract to replace my phone. T-Mobile has become worse every time I call I get crappy customer service. I'm definitely thinking about leaving T-Mobile. Enough is enough. I run a business with these lines and should not have to go through so much drama for a service I'm paying for.

It was fast and easy to file online and was surprised on how quick we received the replacement phone. I submitted the form and knew it would take a little while to be processed. It went from processing to shipped in under 24 hours.

I paid the $100 deductible to replace a $250 phone and the only device they were willing to send me was an $80 phone which was also a blacklisted device meaning it could not be used because it had been reported stolen. After weeks of waiting for their warehouse to see if there's any other possible devices to issue I was basically giving the option to have my deductible reimbursed which means the whole time of owning the phone I've been paying for a worthless service and in the end wasting weeks of time to get my money back to get a new device. I am very glad that US Cellular does not use this company anymore.

I claimed on the insurance for a broken phone. It was easy to file online. They helped me in the paperwork and got my device to me quickly. FYI. This was my teenager's phone. Which we all know how teenagers are with their phones.

I have used this service before and rated it very well, however.... The "refurbished" phone that came this time looks terrible. The screen is scratched in a few different areas and it just overall looked like a used phone. The screen protector that the phone comes with was also a mess and the scratches are very visible. Super dissatisfied with this service.

Claim process was fast and I received my replacement in a timely manner. Did not have any problems setting up my new device. Also it was made easy for me to send the old device back by having a paid shipping envelope included with my replacement device.

It was fast and easy to file my claim. I received my replacement in about three days, and the return process was clear and easy. I would highly recommend this service to other. I also like the program app.

The device sent to me didn't come equipped with the same service I pay for monthly. I am unable to connect to the internet without my WiFi. I also didn't appreciate the time of the email sent to me in regards to sending my old device back; threatening to charge me $1000 dollars if it wasn't sent back in a designated time. Completely unnecessary and unprofessional!

Absolutely terrible experience. Got charged an extra $49 or so, and they blew the exchange twice. I don’t even want to fight it, just moving on. Not sure how such a terrible operation can still exist in these times, almost every review sucks. Just keep my money, of course you will.

The lady help me is very knowledgeable and very professional. Her name is Kim. She help me through the process of claiming my son phone. It was a fast service and the next day I am surprised that we got the replacement. I am very satisfied for the insurance service. Worth the money I paid every month. When we transfer to T-mobile I am skeptical for the amount we have to pay but it is worth it. No hassle to claim as long as you do it correctly. Thanks guys

The online experience was fast and easy to complete when our employee lost their phone. Everything went great on the Assurant side, but T-mobile had no idea how to handle a Jump! phone upgrade claim. T-mobile went through 3 different reps before sending us back to Assurant. Assurant was understanding, patient, and solved our issue immediately. Highly recommended and great job from the team!

From the first call it was a very easy process and the rep explained each step of the process and answered all of my questions. Phone arrived in a very timely manner and it was easy to set everything up.

The representative was experienced and polite. The service was great and am happy dealing with Assurant for protecting my family phone and business account through T-Mobile. When my family phone was lost Assurant take care of US. Thanks

When my phone fell and the screen broke, I was unsure of how long it would take to get it fixed. I was surprised when it took only a short time to get approved and then the phone was here in a couple of days. I was very pleased with the service.

Shipping gets kudos. Then things go straight into the toilet, the used device sent had more issues than the phone it replaced. I still have not opened the replacement of the replacement. Don't trust it to be any better. Horrible attempt to refurbish these damaged phones. I must question whether anything was actually done to fix the problems it had, and was it actually inspected? Please advise me as what to do with these two junk phones.

When my phone came eventually I discovered there was a ring on the screen. I didn't think too much of it maybe that it was a smudge and I knew eventually I was going to have a screen protector come in the mail, so I just thought they could wipe it with their magical stuff at T-Mobile. I had pointed out to the agent and that's when she told me it was actually heat damaged!

Phone cracked. Filed claim online. Yet to hear back regarding results of my claim. I've had cell insurance for years. Phone paid in full. What's the issue? This is my first claim ever ... Disappointed w/ service.

The process to return my phone was very easy and straight forward and they replaced my phone within two days. The only problem is you have to wipe your phone and I could not use my screen anymore, so it was very difficult to do that process without seeing what was on the screen. It would be nice if there was another way to wipe your phone without the need to use your screen.

It was really great dealing with Assurant. Fast response and delivery. Customer service was great. The hold on the phone was very long. I would highly recommend to a friend or family member. It's much easier to do on phone.

Since I needed a replacement for my older Samsung note 8 I wasn't sure what was going to happen. After answering all the questions, the only hiccup I had was to choose what device was broken, and because of the age, it was not on the list. The only option was to use the 1-800 # and respond to the voice operated system. Not a big deal and received the phone quickly.

It took me a month to get a new phone. I was hung up on multiple times. I was transferred blindly multiple times. Supervisor David was unhelpful, rude, and showed no ownership! I would not recommend. I dropped my coverage due to the poor experience I had. I pay $72 a month for coverage on my devices. No one should be treated this way. Not one person apologized and room ownership for the runaround and misinformation I was provided. I would rather buy a phone outright than deal with Assurant again.

I was told that I would receive my phone in 24 hours. I did not receive my phone for 3 days which resulted in 1500 lost income since I use my phone for work. No one even bothered to tell me my phone was on delay until I called in...no one had any solutions just apologies. Nothing was done to compensate me for my lost or my attempt to get me a device in the interim...nor did I receive a follow up call on Sat as promised.

Everything was initially pretty good and quick. But I was only informed about the quick return time of the damage phone in an email that I happened to be looking at for return instructions. Which didn't provide me enough time to transfer my information and reset my phone in the return time frame.

It was fast and efficient! I’m am 100% satisfied with the service I received. I’m very pleased and grateful for the device I received! I just can’t believe how fast I received my replacement device, I will most definitely recommend your services to family and friends!!!

Still waiting on delivery of my replacement device and it's been over a week. And then they want to charge a fee for a device I never got is ridiculous. Customer service promised expedited service. Never knew that meant waiting over a week.

I talked to this man from Assurant yesterday and he was so rude. He wouldn't listen to me. Made me upset. I didn't use profanity but I was so frustrated. He hung up on me. Seriously is this how you conduct business? He probably won't even be reprimanded for his bad behavior. Good going T-Mobile! Wowwww!!!!

The only problem is them registering my phone. They told us they have it in warehouse, but not registered. So now we are getting a bill for not turning in the phone, even though it was turned in 4 days before due date. So be careful. When we talk with them they keep trying to say we never turned it in even though the first agent told us they had it in warehouse, but it's not scanned in. This has been almost 3 months problem. Also the charge for not turning it in is automatically added to your phone bill which is also causing problems with our provider. So the worst experience ever.

I ordered this as a replacement for another person on my plan. I told the representative to put their name. Instead they put mine. The other person couldn’t get their phone. Basically had to take a day off to get this phone, after repeating numerous times to them to put it in the other person's name.

Was sent another defective device. Poor customer service. Misleading information. An overall bad experience. Hate that I pay a fee every month for such bad service. Would not recommend this service to anyone.

It sucks!! The calls cut in and out and sometimes incoming and outgoing calls didn't work!! Or wasn't able to hear me on my end. The customer service did not help whatsoever. Also Assurant did not help as well!